[{"id":"923f651c-5644-4f9a-b719-6407d56ead0a","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Sustainability Accountant","description":"The Sustainability Accountant delivers accurate, timely and assured sustainability and ESG reporting outputs that underpin Region’s external disclosures, ratings performance and strategy execution.\n\nThe role is accountable for the integrity, reconciliation and audit-readiness of ESG data sets that feed monthly management reporting, Board/ARMCC reporting cycles, external frameworks (including GRESB, NABERS and Green Star) and Australian Sustainability Reporting Standards (ASRS).\n\nThis role ensures the enterprise can evidence sustainability performance with confidence and withstand internal and external scrutiny.","department":"Finance","level":null,"employmentType":"Contract","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":3,"experienceMax":6,"educationRequired":["Bachelor’s degree in Accounting, Finance, Sustainability, Commerce or related discipline"],"reportingTo":"Senior Treasury & Sustainability Finance Manager","directReports":"0","version":6,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-04-14T07:57:38.481Z","accountabilities":[{"points":["Contribute to the continuous improvement of sustainability reporting processes and internal controls to enhance data integrity, efficiency and governance alignment.","Support the structured coordination of ESG data collection cycles to ensure reporting timelines align with monthly, half-year and full-year reporting requirements."],"heading":"Planning and Organising"},{"points":["Deliver complete, accurate and reconciled ESG data sets that withstand internal review and external assurance scrutiny.","Produce timely and reliable sustainability reporting inputs for monthly management reporting and Board/ARMCC reporting cycles.","Prepare high-quality, substantiated submissions to external sustainability frameworks (including GRESB, NABERS and Green Star), ensuring data confidence and documentation integrity.","Analyse sustainability metrics, including carbon and other ESG indicators, and provide clear variance explanations to support decision-useful reporting.","Maintain audit-ready documentation and evidence trails across sustainability data processes to support ASRS-aligned disclosures and external assurance."],"heading":"Operations"},{"points":["Support engagement with external auditors, assurance providers and sustainability consultants by ensuring data readiness and timely resolution of reporting queries.","Ensure timely resolution of external assurance and framework-related data queries."],"heading":"External Stakeholder Management"},{"points":["Coordinate with Corporate Finance, Treasury, Sustainability and Asset/Operations teams to ensure consistent definitions, aligned assumptions and standardised ESG reporting practices.","Support Executive and Board reporting processes by providing verified sustainability data inputs and responding to data queries in a timely manner."],"heading":"Internal Stakeholder Management"},{"points":["Ensure adherence to internal controls and governance requirements relating to ESG information and sustainability disclosures.","Support ASRS-aligned reporting readiness by maintaining documented processes, reconciliations and evidentiary support for sustainability data.","Contribute to mitigating compliance, financial and reputational risks associated with sustainability misreporting or disclosure gaps.","Ensure ESG data integrity, documentation and control compliance to support ASRS-aligned disclosures, external assurance processes, and Board/ARMCC reporting, with all submissions subject to delegated approval"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["High attention to detail and data integrity","Structured and methodical approach to reconciliation and documentation","Strong accountability for accuracy and quality","Collaborative and responsive stakeholder engagement","Ethical and governance-oriented mindset","Develop recognised expertise in ESG data integrity and ASRS reporting readiness."],"heading":"Behavioural Competencies"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Accounting, Finance, Sustainability, Commerce or related discipline"],"heading":"Essential Academic Qualifications"},{"points":["CA / CPA (completed or in progress) desirable"],"heading":"Professional Qualifications"},{"points":["Sustainability, ESG reporting or climate-related reporting exposure desirable"],"heading":"Industry-Specific Certifications"}],"keyRelationships":"Corporate Finance, Treasury, Sustainability and Asset/Operations teams; external auditors, assurance providers and sustainability consultants","functionalCompetencies":[{"points":["Familiarity with ASRS or climate-related disclosure standards","Financial reporting and reconciliation practices","Data analysis and reporting tools (Excel, BI tools advantageous)","Internal controls and audit documentation processes"],"heading":"Technical Competencies"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":{"jobFamily":"Sustainability & Treasury Finance","jobFamilyGroup":"Finance"},"careerTrack":"Individual Contributor","jobFamily":"Sustainability & Treasury Finance","jobFamilyGroup":"Finance","skills":[{"skill":"Advanced analytical and reconciliation capability","weightage":10},{"skill":"Data validation and quality assurance","weightage":9},{"skill":"Strong written reporting skills","weightage":8},{"skill":"Time management aligned to fixed reporting cycles","weightage":8},{"skill":"Experience in listed environment","weightage":5},{"skill":"Exposure to sustainability-linked finance metrics","weightage":5},{"skill":"Understanding of climate-related disclosure frameworks","weightage":5}],"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-04-14T06:26:36.432Z","updatedAt":"2026-04-14T07:57:38.499Z"},{"id":"b85b59fd-9113-41b4-b53e-01edf5876380","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Project Team New Head Count Business Case - Manager, Major Tenant Partnerships and Projects","description":"The purpose of this role is to lead the day‑to‑day management of Region’s major tenant partnerships, ensuring commercial outcomes are optimised through effective lease interpretation, negotiation and issue resolution. The role exists to protect and grow income, support delivery of major tenant initiatives, and enable senior project leadership capacity to focus on unlocking new portfolio value.","department":"Operations","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Head of Projects","directReports":"No direct reports initially.","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-04-13T03:37:32.916Z","accountabilities":[{"points":["Develop annual to multi-year operational and commercial plans for major tenant partnerships across the portfolio, aligned to project delivery priorities and income protection objectives.","Prioritise and sequence major tenant matters, negotiations and issue resolution across competing requests to optimise commercial outcomes and minimise escalation to senior leadership.","Design and implement standardised processes and workflows for major tenant engagement, lease amendments and internal approvals to improve consistency, timeliness and governance compliance."],"heading":"Planning and Organising"},{"points":["Deliver timely and commercially sound resolution of major tenant lease matters across the portfolio, ensuring outcomes protect income and landlord rights.","Lead negotiation and delivery of lease variations, incentives and project-related agreements for major tenants, ensuring terms are commercially optimised and executable within approved parameters.","Oversee day-to-day management of major tenant partnership issues and requests, ensuring high-quality responses, proactive issue resolution and reduced BAU escalation."],"heading":"Operations"},{"points":["Own strategic relationships with major national and anchor tenants and their legal and commercial advisors, maintaining effective engagement that protects Region’s reputation and income stability.","Lead external commercial negotiations with major tenants on lease terms, variations and project-related arrangements, ensuring outcomes are aligned to Region’s long-term portfolio value and risk settings."],"heading":"External Stakeholder Management"},{"points":["Drive cross-functional alignment between Projects, Leasing, Legal, Asset Management, Operations and Finance to translate tenant requirements into agreed commercial positions and deliverable project outcomes.","Provide authoritative lease interpretation, commercial and negotiation advice to internal stakeholders and executive leadership, enabling timely decisions within delegated authority and clear escalation of material deviations."],"heading":"Internal Stakeholder Management"},{"points":["Ensure all major tenant lease actions and negotiations comply with contractual obligations, legal requirements and internal governance processes, maintaining appropriate documentation and approvals.","Identify, manage and escalate commercial, operational and reputational risks arising from major tenant engagements and negotiations, reducing exposure to commercial leakage, disputes and project delays."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Property, Real Estate, Commerce, Business, Finance or Law (Australian-recognised)","If no degree: Diploma/Advanced Diploma in Property Services (Agency Management) or equivalent Australian-recognised qualification","Tertiary qualification must support commercial lease interpretation, negotiation and portfolio income management within a REIT context"],"heading":"Education Qualifications"},{"points":["No mandatory professional designation required for this role in NSW (e.g., RICS/CPA/CA/Legal practising certificate not essential unless the role is explicitly legal/financial sign-off)","Where lease negotiations include agency functions: NSW Fair Trading real estate licence/registration may be required depending on duties (confirm position description)","If acting as in-house legal counsel (not indicated): NSW Legal Practising Certificate would be required; otherwise not applicable"],"heading":"Professional Qualifications"},{"points":["No mandatory REIT-specific certification required in Australia for major tenant partnership/lease management roles","If the role includes property management/agency activities: Certificate IV in Real Estate Practice (NSW-recognised) may be required to support licensing obligations","Any certification must be relevant to commercial leasing and tenant partnership management within institutional property/REIT operations"],"heading":"Industry-Specific Certifications"},{"points":["NSW Fair Trading Real Estate Agent Licence or Certificate of Registration (only if performing regulated real estate agency work such as negotiating leases on behalf of others for reward)","Right to work in Australia (citizenship/permanent residency or valid work visa) for full-time employment in Sydney","No other statutory licences are typically required for in-house major tenant partnership and lease management within a REIT (e.g., no construction/trade licences indicated)"],"heading":"Licences and Regulatory Requirements (NSW/Australia)"}],"keyRelationships":"Internal: Projects, Leasing, Legal, Asset Management, Operations, Finance and Executive Leadership. | Cross-functional: Yes. Influences cross‑functional outcomes by aligning tenant requirements with project delivery, leasing strategy and asset objectives. | External: Accountable for managing relationships with major national and anchor tenants and their legal and commercial advisors.","functionalCompetencies":[{"points":["Build and maintain strategic relationships with major tenants, aligning partnership objectives with asset and portfolio performance targets","Lead structured engagement plans (governance cadence, stakeholder mapping, escalation pathways) to manage expectations and minimise churn risk","Negotiate and document commercial outcomes (e.g., lease variations, incentives, fitout contributions) in collaboration with Leasing, Legal and Asset Management","Translate tenant requirements into clear project briefs and service outcomes, balancing tenant experience with operational feasibility"],"heading":"Major Tenant Partnership Management"},{"points":["Manage end-to-end delivery of tenant and landlord works projects, including scope definition, programme, budget, procurement and handover","Apply fitout and base building coordination practices (access, staging, services interfaces, after-hours works) to reduce disruption to trading","Oversee consultants and contractors to ensure deliverables meet agreed specifications, quality standards and operational requirements","Implement practical project controls (risk registers, change control, progress reporting) suitable for multi-site REIT operations"],"heading":"Project Delivery (Retail/Commercial Property Environment)"},{"points":["Develop evidence-based headcount business cases, including workload analysis, demand forecasting, role design and capability requirements","Prepare financial justification (cost-to-serve, productivity assumptions, benefits realisation, sensitivity analysis) aligned to internal governance expectations","Define measurable outcomes and KPIs (project throughput, tenant satisfaction, compliance performance, cost avoidance) to support investment decisions","Present recommendations to senior stakeholders with clear options analysis, risks, dependencies and implementation plan"],"heading":"Business Case Development for New Headcount"},{"points":["Interpret and apply property financial drivers (NOI impacts, capex vs opex treatment, lifecycle costs) when assessing project and resourcing decisions","Manage project budgets, forecasts and commitments, ensuring timely variance analysis and corrective actions","Support procurement and contract commercial management, including evaluation of tenders, value-for-money assessment and supplier performance","Understand lease and tenancy considerations that influence project scope and cost recovery (e.g., make good, landlord/tenant responsibilities)"],"heading":"Financial and Commercial Acumen (REIT Context)"},{"points":["Apply WHS obligations under relevant Australian legislation, ensuring safe systems of work, contractor management and incident reporting","Ensure projects and tenant works comply with the NCC/BCA requirements, relevant Australian Standards and local council/authority approvals where applicable","Maintain governance discipline through documented approvals, audit-ready records, and adherence to delegated authority and procurement policies","Identify and manage operational and reputational risks (business interruption, stakeholder impacts, compliance breaches) with appropriate mitigation plans"],"heading":"Risk, Governance and Compliance (Australia)"},{"points":["Communicate complex project and resourcing information clearly to executives, centre teams, tenants, consultants and contractors","Facilitate cross-functional alignment across Operations, Asset Management, Leasing, Finance, Legal and Facilities to deliver tenant outcomes","Manage conflict and competing priorities using structured negotiation, evidence-based trade-offs and agreed decision pathways","Produce concise reporting packs (status, risks, decisions required) to support timely governance and stakeholder confidence"],"heading":"Stakeholder Communication and Influence"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":"Operations & Administration","jobFamilyGroup":"Operations","skills":[{"skill":"Australian commercial/retail lease interpretation and administration (including landlord/tenant obligations, make good, outgoings and rent review clauses)","weightage":10},{"skill":"Major tenant commercial negotiation and deal structuring (lease variations, incentives, side deeds and project-related agreements)","weightage":10},{"skill":"Contract management and governance (delegated authority, approvals, audit-ready documentation, probity and confidentiality)","weightage":9},{"skill":"Retail/commercial property project delivery (tenant and landlord works: scope, programme, budget, procurement, handover and trading disruption management)","weightage":9},{"skill":"REIT financial and commercial acumen (NOI impacts, capex vs opex treatment, lifecycle costing and cost recovery considerations)","weightage":8},{"skill":"Business case development for headcount/resourcing (workload analysis, demand forecasting, options analysis, benefits realisation and sensitivity analysis)","weightage":8},{"skill":"Risk management and compliance in Australian property projects (WHS due diligence, contractor management, NCC/BCA and Australian Standards awareness)","weightage":8},{"skill":"Cross-functional stakeholder management and influence across Projects, Leasing, Legal, Asset Management, Operations and Finance","weightage":9},{"skill":"Executive communication and reporting (board/governance-ready papers, decision briefs, status/risk packs and clear recommendations)","weightage":8},{"skill":"Prioritisation and issue resolution across a multi-site tenant portfolio (triage, escalation pathways and workflow/process standardisation)","weightage":7}],"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-04-13T03:35:20.626Z","updatedAt":"2026-04-14T08:07:54.745Z"},{"id":"254b8c3a-b854-4747-ba14-d3ce242a969c","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Finance Manager","description":"This role is responsible for ensuring the accuracy and timeliness of financial and statutory reporting, including the efficient completion of monthly close, reconciliations, and audit requirements. It plays a key role in managing external stakeholders such as auditors and tax advisors, while continuously improving financial processes, reporting standards, and internal controls to enhance overall efficiency and compliance.","department":"Finance","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Financial Controller","directReports":"No","version":2,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-04-13T02:49:40.465Z","accountabilities":[{"points":["Support and coordinate the monthly close, reconciliation and reporting timetable to ensure timely completion of deliverables.","Assist in identifying and implementing improvements to finance workflows, reporting processes and control points to enhance efficiency, accuracy and timeliness of outputs.","Coordinate with the shared Financial Accountant and broader finance team to manage workload across close, audit and reporting cycles."],"heading":"Planning and Organising"},{"points":["Deliver the monthly financial close for the Group, ensuring completeness and accuracy of the general ledger in accordance with applicable accounting standards.","Review and ensure completion of balance sheet reconciliations with appropriate supporting documentation to maintain ledger integrity.","Prepare Group financial and Board reporting, including ARMCC reporting, with accurate and timely outputs suitable for senior management and governance forums.","Independently manage Concur administration, vendor approvals and finance system processes (including Yardi) to support day-to-day finance operations."],"heading":"Operations"},{"points":["Manage the statutory audit process by coordinating deliverables and resolving auditor queries to achieve timely audit completion.","Maintain effective working relationships with external auditors, tax advisers and other consultants to support external reporting requirements."],"heading":"External Stakeholder Management"},{"points":["Coordinate corporate finance deliverables with the Financial Controller, General Manager of Finance and broader finance team to support reporting outcomes.","Engage with internal stakeholders across finance, property and shared services to obtain required inputs and ensure reporting deadlines are met."],"heading":"Internal Stakeholder Management"},{"points":["Ensure statutory audit readiness and compliance requirements are met to minimise non-compliance and audit risk.","Ensure adherence to accounting standards and internal financial controls across close, reconciliations and reporting to maintain integrity of financial information."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Accounting, Finance, Commerce, or a related discipline","Foundational knowledge of accounting standards (IFRS/AASB) and financial reporting requirements","Basic understanding of corporate taxation and GST frameworks"],"heading":"Academic & Technical Qualifications"},{"points":["CA ANZ (Chartered Accountant) or CPA Australia qualification (completed or in progress)","Postgraduate qualification in Accounting or Finance (e.g., Master’s degree or equivalent) preferred"],"heading":"Professional Accounting Qualifications"}],"keyRelationships":"Internal: CFO, General Manager of Finance, Financial controller, senior financial accountants, financial accountants, property team, share service team and senior management | Cross-functional: No | External: Yes, this role with deal with auditors, tax adviser and other consultants","functionalCompetencies":[{"points":["Prepare and review monthly, quarterly and annual financial statements for a listed/unlisted REIT in line with Australian Accounting Standards (AASB) and ASIC reporting expectations.","Apply AASB 16 (Leases) for property leases (lessor and lessee where applicable), including lease income recognition, incentives, straight-lining and disclosure requirements.","Apply AASB 13 (Fair Value Measurement) and AASB 140 (Investment Property) principles to support investment property valuation movements and related disclosures.","Coordinate audit deliverables, manage audit queries and ensure timely completion of statutory accounts, notes and management representation requirements."],"heading":"REIT Financial Reporting & Statutory Compliance (Australia)"},{"points":["Maintain accurate accounting for investment properties, including capitalisation of eligible capex, impairment considerations, and reconciliation of property sub-ledgers to the general ledger.","Partner with asset management and external valuers to validate valuation inputs (capitalisation rates, discount rates, market rents, incentives) and ensure appropriate accounting treatment and disclosure.","Oversee lease administration interfaces to finance (rent rolls, outgoings recoveries, abatements, make-good provisions) and ensure completeness and accuracy of property income.","Analyse property-level performance (NOI, occupancy, like-for-like growth) and translate operational drivers into financial reporting and commentary."],"heading":"Property Portfolio Accounting & Valuations"},{"points":["Manage GST compliance for property operations, including BAS preparation/review, GST on commercial rents, outgoings, adjustments and apportionment where required.","Support income tax and MIT/AMIT processes relevant to REIT structures, including distribution calculations, tax components and coordination with external tax advisers.","Ensure appropriate treatment of withholding tax and investor reporting requirements where applicable, including data integrity for registry/tax statements.","Maintain documentation and controls to support ATO compliance, including working papers, reconciliations and review sign-offs."],"heading":"Taxation, GST & Managed Investment Trust (MIT) Considerations"},{"points":["Lead annual budgeting and periodic forecasting for corporate and property portfolios, incorporating leasing assumptions, capex programs, financing costs and valuation impacts.","Develop and maintain financial models for scenario analysis (interest rate movements, occupancy changes, rent reversion, capex timing) to support decision-making.","Provide management reporting packs with clear variance analysis, key drivers and actionable insights for the Financial Controller and senior stakeholders.","Establish consistent planning standards and timelines across property, asset management and corporate functions to improve forecast accuracy."],"heading":"Budgeting, Forecasting & Performance Management"},{"points":["Support treasury operations including cashflow forecasting, liquidity management and coordination of payment runs aligned to internal delegations of authority.","Monitor debt facilities and covenant compliance (e.g., LVR, ICR, gearing metrics), maintaining robust covenant models and timely reporting to the Financial Controller.","Assist with hedge accounting inputs and documentation where applicable, ensuring alignment with AASB 9 requirements and internal treasury policies.","Coordinate with banks, trustees and external advisers to provide accurate financial information for facility reviews and refinancing activities."],"heading":"Treasury, Funding & Covenant Monitoring"},{"points":["Maintain and enhance internal controls over financial reporting, including reconciliations, journal governance, segregation of duties and month-end close discipline.","Ensure compliance with organisational policies and relevant Australian governance expectations (including ASIC and ASX continuous disclosure support where applicable).","Drive process improvements and automation across finance workflows (AP/AR, lease interfaces, reporting), leveraging ERP and property management systems.","Develop and document accounting policies, procedures and control narratives to support audit readiness and consistent application across the group."],"heading":"Financial Controls, Governance & Systems"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":"Management","jobFamily":"Financial Accounting & Reporting","jobFamilyGroup":"Finance","skills":[{"skill":"REIT statutory financial reporting under Australian Accounting Standards (AASB/IFRS) and ASIC requirements","weightage":10},{"skill":"Month-end close management (general ledger governance, journals, accruals, and close timetable ownership)","weightage":10},{"skill":"Balance sheet reconciliations and financial controls (reconciliation review, evidence standards, segregation of duties)","weightage":9},{"skill":"Investment property accounting and valuations (AASB 140 Investment Property and AASB 13 Fair Value Measurement disclosures)","weightage":9},{"skill":"Lease accounting for property portfolios (AASB 16 leases: lease income, incentives, straight-lining, make-good provisions)","weightage":9},{"skill":"External audit coordination and statutory audit readiness (audit deliverables, query resolution, working papers, management representations)","weightage":9},{"skill":"Property portfolio performance reporting and analysis (NOI, occupancy, rent roll, outgoings recoveries, variance commentary)","weightage":8},{"skill":"Tax and GST compliance for property operations (BAS review, GST on rents/outgoings, MIT/AMIT distribution and investor tax components)","weightage":8},{"skill":"Finance systems ownership and administration (Yardi property management system and Concur expense management; vendor approvals/workflows)","weightage":8},{"skill":"Treasury support and covenant monitoring (cashflow forecasting, debt covenant models incl. LVR/ICR, AASB 9 hedge accounting inputs)","weightage":7}],"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-04-13T02:35:26.993Z","updatedAt":"2026-04-13T03:18:40.474Z"},{"id":"6167bb61-2235-443c-a681-a4fc111fb4b8","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"AI/ML Engineer","description":"As an AI/ML Engineer at ABC Limited, you will shape and deliver Humello’s dedicated AI system, owning the roadmap and target architecture across SLM/LLM, RAG, tuning and agent capabilities to enhance HRIS workflows, salary benchmarking, job role management, award mapping and position descriptions. You will lead end-to-end model and retrieval lifecycle, ensure reliable, grounded outputs, and drive operational excellence through evaluation, release control and issue management. Partnering with product, engineering and HR specialists, you’ll guide build vs buy decisions, uplift developer capability, manage vendors, and embed strong privacy, security, governance and ethical safeguards.","department":"Technology","level":null,"employmentType":"Full Time","location":"Remote","status":"approved","experienceRequired":null,"experienceMin":2,"experienceMax":null,"educationRequired":null,"reportingTo":"Lead Software Engineer","directReports":null,"version":4,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":"Indy","approvedAt":"2026-04-10T10:15:18.302Z","accountabilities":[{"points":["Own the AI product and platform roadmap for Humello, aligning SLM, LLM, RAG, model tuning and agent capabilities to HRIS, salary benchmarking, job role management, award mapping and position description outcomes.","Design the target architecture and delivery approach for a dedicated AI system, including model strategy, retrieval strategy, integration patterns and environment planning to enable scalable and maintainable delivery.","Establish prioritisation, sequencing and delivery milestones for AI initiatives, balancing product value, technical complexity, data readiness and operational support needs across Humello’s domains.","Define the operating model for AI development and maintenance, including ways of working, documentation standards, handover expectations and capability uplift plans for developers."],"heading":"Planning and Organising"},{"points":["Deliver a reliable dedicated AI system for Humello that provides accurate, context-aware outputs across HRIS workflows, salary benchmarking, job role management, award mappings and position descriptions.","Oversee the end-to-end lifecycle of LLM and SLM solutions, including selection, tuning, evaluation and controlled release, to ensure performance remains fit for purpose as products and data evolve.","Implement and maintain RAG pipelines and knowledge management practices that keep AI responses grounded in approved Humello content and current HR and industrial relations artefacts.","Provide technical leadership to developers by guiding solution design, code quality and maintainability for AI components, ensuring consistent engineering standards across the build and run phases.","Own operational issue management for AI features, ensuring timely diagnosis, remediation and continuous improvement of model behaviour, retrieval quality and system reliability."],"heading":"Operations"},{"points":["Oversee relationships with AI and cloud vendors to ensure services, tooling and commercial arrangements support Humello’s dedicated AI system requirements and ongoing sustainability.","Represent Humello’s AI capability with external partners and customers as required, ensuring expectations are set appropriately regarding AI functionality, limitations and safe use within HR contexts.","Maintain awareness of external developments in LLMs, SLMs, RAG and agent frameworks, translating relevant advances into pragmatic recommendations for Humello’s product direction."],"heading":"External Stakeholder Management"},{"points":["Partner with product, engineering and HR domain specialists to translate business needs into AI solution requirements that are feasible, testable and aligned to Humello’s product strategy.","Provide clear technical guidance and decision support to leaders on AI trade-offs, including model choice, build versus buy considerations, and implications for cost, latency, quality and maintainability.","Build internal capability by coaching developers on AI engineering practices, including prompt and retrieval design, evaluation methods, and safe deployment patterns for production systems."],"heading":"Internal Stakeholder Management"},{"points":["Ensure AI solutions are designed and operated in line with Humello’s privacy, security and data governance requirements, including appropriate handling of sensitive HR and remuneration information.","Establish and maintain AI governance controls covering model risk, output quality, change management and traceability, ensuring AI behaviour is reviewable and defensible for HR use cases.","Oversee ethical and legal risk management for AI features, including bias considerations, appropriate use guidance and safeguards to reduce the likelihood of misleading or non-compliant outputs."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Explain AI/ML concepts, assumptions and limitations in plain language for non-technical stakeholders (e.g., underwriting, claims, risk and compliance)","Clarify requirements by asking practical questions and confirming outcomes, success measures and constraints before building models","Provide concise updates on progress, risks and trade-offs, using evidence and clear next steps","Tailor communication style to different audiences while maintaining professionalism and transparency expected in Australian workplaces"],"heading":"Stakeholder Communication & Translation"},{"points":["Work effectively with software engineers, data engineers, product and security teams to deliver end-to-end ML solutions","Contribute constructively in code reviews and design discussions, giving and receiving feedback respectfully","Use asynchronous communication well (clear written updates, well-structured tickets, documented decisions) to support distributed teams","Build trust through reliability, follow-through and a cooperative, no-blame approach aligned with Australian team culture"],"heading":"Collaboration & Teamwork (Remote-First)"},{"points":["Demonstrate sound judgement on fairness, bias and potential customer impacts, particularly for pricing, credit-related decisions and claims outcomes","Handle sensitive customer and financial data with care, following privacy, security and data governance expectations common in insurance and financial services","Escalate ethical or compliance concerns early and appropriately, balancing delivery with risk management","Support transparent and explainable approaches where required, recognising regulatory and reputational considerations"],"heading":"Ethical Judgement, Privacy & Responsible AI"},{"points":["Break down ambiguous business problems into testable hypotheses, measurable metrics and practical experiments","Apply structured thinking to diagnose model performance issues (data quality, drift, leakage, bias) and propose workable fixes","Make balanced decisions under uncertainty, documenting assumptions and validating with stakeholders","Focus on pragmatic outcomes and customer value, not just technical novelty, in line with commercial expectations"],"heading":"Problem Solving & Critical Thinking"},{"points":["Take end-to-end ownership of tasks, from discovery through to deployment readiness, monitoring and handover","Manage priorities and time effectively in a remote environment, meeting commitments and flagging blockers early","Maintain high standards for quality and reliability, recognising the operational risk profile of financial services","Demonstrate a continuous improvement mindset by learning from incidents, retrospectives and performance data"],"heading":"Ownership, Accountability & Delivery Focus"},{"points":["Influence decisions through evidence, clear reasoning and respectful challenge, rather than authority","Negotiate scope, timelines and acceptance criteria with product and engineering peers to balance speed, risk and quality","Align solutions to organisational risk appetite and governance processes typical in large Australian enterprises","Support the Lead Software Engineer by proactively surfacing options, trade-offs and recommendations"],"heading":"Influence, Negotiation & Pragmatic Decision-Making"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF 7) in Computer Science, Software Engineering, Data Science, Artificial Intelligence, Statistics/Mathematics or a closely related field from an Australian university or an overseas qualification recognised in Australia (relevant to building and operating AI/ML systems in regulated financial services).","Graduate Certificate or Graduate Diploma (AQF 8) in Data Science/AI/ML (or equivalent recognised Australian postgraduate study) covering machine learning, NLP/LLMs, model evaluation and MLOps fundamentals (supports end-to-end model and retrieval lifecycle).","Tertiary-level coursework or micro-credentials (Australian university/TAFE or globally recognised providers accepted by Australian employers) in cloud architecture and data engineering (e.g., distributed systems, data pipelines, APIs) relevant to secure AI deployment in insurance/financial services environments.","Formal training in privacy, security and governance for data/AI (e.g., Australian-aligned short courses covering Privacy Act 1988, APPs, and secure SDLC concepts) to support privacy, security, governance and ethical safeguards in HRIS and salary benchmarking use cases."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No professional licence is legally required in Australia to work as an AI/ML Engineer (the role is not a licensed occupation such as legal practice, medicine or electrical work).","No Australian Financial Services Licence (AFSL) is required for this role unless the position involves providing financial product advice or dealing services; the described duties are technology delivery and governance rather than financial advice.","No mandatory state/territory engineering registration applies for software/AI engineering in Australia (registration schemes generally target professional engineering disciplines and do not typically license AI/ML software roles)."],"heading":"Professional Licences (if applicable to the role)"},{"points":["ISO/IEC 27001 Foundation or Lead Implementer (recognised in Australia via accredited training providers) to support information security management expectations common in insurance and financial services.","Certified Information Privacy Professional/Asia (CIPP/A) or Certified Information Privacy Manager (CIPM) (IAPP certifications widely recognised by Australian employers) to strengthen privacy-by-design for HRIS data and AI outputs under Australian privacy requirements.","COBIT 2019 Foundation (ISACA; recognised in Australia) to support governance, risk and control alignment for AI systems operating in regulated environments.","ITIL 4 Foundation (AXELOS; recognised in Australia) to support operational excellence, incident/problem management, release control and service reliability for production AI systems."],"heading":"Industry-Specific Certifications (Insurance and Financial Services relevance)"},{"points":["AWS Certified Machine Learning – Specialty (or current AWS ML certification track) (widely recognised in Australia) for designing, deploying and monitoring ML/LLM workloads on AWS commonly used in financial services.","Microsoft Certified: Azure AI Engineer Associate (recognised in Australia) for building and operating AI solutions, including responsible AI practices, on Azure environments common in enterprise organisations.","Google Cloud Professional Machine Learning Engineer (recognised in Australia) for end-to-end ML system design, deployment and monitoring on GCP where applicable.","Kubernetes certification such as Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD) (CNCF; recognised in Australia) to support scalable, reliable deployment of retrieval and model-serving components.","Databricks Certified Machine Learning Professional (recognised in Australia) or equivalent data/ML platform certification to support governed data pipelines, feature management and model lifecycle practices in enterprise settings."],"heading":"Technical Certifications (AI/ML, Cloud, MLOps and Data Platforms)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Design, train and evaluate supervised and unsupervised ML models for insurance and financial services use cases (e.g., claims triage, fraud detection, lapse/retention, pricing support) using appropriate metrics (AUC, F1, precision/recall, calibration, lift).","Apply robust validation approaches (train/validation/test splits, cross-validation, time-series validation where relevant) and manage data leakage risks common in policy and claims datasets.","Perform feature engineering and selection with domain awareness (policy tenure, exposure, claim history, transaction patterns) and document assumptions for auditability.","Assess and mitigate model bias and fairness risks, including subgroup performance analysis and threshold tuning aligned to business and regulatory expectations."],"heading":"Machine Learning Model Development & Evaluation"},{"points":["Build and maintain reproducible data pipelines for model training and inference using SQL and Python, integrating with enterprise data platforms (data warehouse/lake) and handling large-scale datasets.","Implement feature stores or feature management practices (versioning, lineage, point-in-time correctness) to support consistent training-serving parity.","Conduct data quality checks (completeness, validity, drift, outliers) and define monitoring rules suitable for claims and transaction data.","Work with sensitive data using privacy-by-design principles, including minimisation, masking/tokenisation and secure handling of identifiers."],"heading":"Data Engineering for ML & Feature Pipelines"},{"points":["Package and deploy models into production services (batch and/or real-time) using containerisation and CI/CD practices, with clear rollback and release controls.","Implement model monitoring for performance, drift and data integrity, including alerting and periodic re-training triggers aligned to business cycles (e.g., pricing reviews, claims seasonality).","Maintain model artefact versioning, experiment tracking and reproducibility (e.g., MLflow or equivalent) to support audit and incident response.","Design for reliability and scalability in remote-first delivery, including infrastructure-as-code and environment parity across dev/test/prod."],"heading":"MLOps, Deployment & Production Monitoring"},{"points":["Embed governance controls across the model lifecycle, including documentation, approvals, and traceability to meet internal risk management and audit requirements in financial services.","Apply privacy and data handling obligations consistent with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), including consent, purpose limitation and secure storage/access controls.","Support compliance with ASIC/APRA expectations for model risk management and operational resilience by providing evidence of testing, monitoring, change management and incident handling.","Produce explainability artefacts (e.g., SHAP, feature importance, reason codes) suitable for stakeholder review and customer-impacting decisions where applicable."],"heading":"Responsible AI, Governance & Regulatory Compliance (Australia)"},{"points":["Write maintainable, testable Python code for ML systems, applying code reviews, unit/integration tests, and static analysis to reduce production defects.","Design APIs and services for model inference with clear contracts, input validation, and secure authentication/authorisation patterns.","Optimise performance and cost by profiling pipelines, selecting appropriate compute (CPU/GPU), and using efficient data formats and batching strategies.","Collaborate with platform and security teams to align with enterprise standards (logging, secrets management, vulnerability management)."],"heading":"Software Engineering Practices for ML Systems"},{"points":["Translate business problems into ML solutions with measurable outcomes (loss ratio impact, fraud savings, claims cycle time reduction) and clear success criteria.","Understand and model domain constraints such as exposure, underwriting rules, claims reserving considerations, and the impact of policy changes on data distributions.","Work effectively with actuaries, risk, compliance and product teams to validate assumptions, interpret outputs and ensure models are fit-for-purpose.","Communicate model limitations, uncertainty and operational impacts to non-technical stakeholders, supporting responsible adoption in customer and regulator-sensitive contexts."],"heading":"Insurance & Financial Services Domain Application"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":"Management","jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"LLM/SLM solution design, selection and fine-tuning (prompting, instruction tuning, adapters/LoRA) for HR and financial services use cases","weightage":10},{"skill":"Retrieval-Augmented Generation (RAG) engineering (chunking, embeddings, vector databases, hybrid search, grounding and citation patterns)","weightage":10},{"skill":"MLOps for production AI systems (CI/CD, containerisation, controlled releases/rollbacks, monitoring, drift detection, incident management)","weightage":9},{"skill":"AI evaluation and quality assurance (offline/online evals, golden datasets, hallucination/groundedness testing, regression testing, metrics design)","weightage":9},{"skill":"Responsible AI, privacy and governance in Australia (Privacy Act 1988, APPs, model risk controls, auditability, bias/fairness assessment)","weightage":9},{"skill":"Data engineering for ML (Python and SQL pipelines, data quality checks, lineage/versioning, secure handling of sensitive HR/remuneration data)","weightage":8},{"skill":"Software engineering for AI services (Python, API/service design, integration patterns, authentication/authorisation, logging and secrets management)","weightage":8},{"skill":"Stakeholder communication and requirements translation for AI (explaining limitations, trade-offs, success measures to non-technical stakeholders)","weightage":7},{"skill":"Cross-functional collaboration and technical leadership in a remote-first environment (code reviews, design guidance, developer capability uplift)","weightage":7},{"skill":"Vendor and cloud platform management for AI solutions (build vs buy assessment, cost/latency optimisation, service sustainability)","weightage":6}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-04-10T10:07:56.511Z","updatedAt":"2026-04-10T10:15:18.306Z"},{"id":"991b8a52-efc0-46e2-b996-44894ea54bdc","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Sales Manager","description":"Lead a dynamic sales function within a fast-paced market environment. Drive revenue growth, develop high-performing teams, and strengthen client relationships across the region.","department":"Sales & Marketing","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":3,"experienceMax":7,"educationRequired":null,"reportingTo":"VP of Sales","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement comprehensive sales strategies aligned with consumer and B2B markets","Forecast sales performance and set quarterly/annual revenue targets","Analyse market trends and identify new opportunities for regional expansion"],"heading":"Planning and Organising"},{"points":["Lead daily sales operations and manage team performance against KPIs","Oversee sales funnel management and deal closure processes","Manage territory planning and quota distribution"],"heading":"Operations"},{"points":["Collaborate with marketing and product teams to align sales strategies","Report sales performance metrics to senior leadership","Mentor and develop sales team members through regular coaching"],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key clients and partners","Represent the company at industry events and networking opportunities","Manage negotiations with major accounts and strategic partners"],"heading":"External Stakeholder Management"},{"points":["Ensure all sales activities comply with local consumer protection laws","Maintain accurate sales records and documentation","Implement risk mitigation strategies for key accounts"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Build exceptional client experiences through consultative selling approaches","Anticipate and proactively address customer needs in target markets"],"heading":"Delight Customers"},{"points":["Articulate value propositions clearly to diverse stakeholders","Active listening and tailored communication for different audiences"],"heading":"Communicate and Engage"},{"points":["Develop strategic partnerships with internal teams and external clients","Collaborate cross-functionally to deliver comprehensive solutions"],"heading":"Connect and Partner"},{"points":["Adapt sales approaches to evolving market conditions","Lead team through organisational and market changes"],"heading":"Embrace Change"},{"points":["Identify opportunities to optimize sales processes and tools","Experiment with new sales methodologies and technologies"],"heading":"Innovate and Improve"},{"points":["Incorporate diverse perspectives into sales strategies","Foster inclusive team environment that values different approaches"],"heading":"Diversity of Thinking"},{"points":["Translate company vision into actionable sales plans","Align team activities with broader organisational goals"],"heading":"Strategy and Direction"},{"points":["Focus relentlessly on achieving revenue targets","Make data-driven decisions to maximize sales performance"],"heading":"Drive Business Outcomes"},{"points":["Maintain high personal performance standards","Inspire and energize sales team to achieve their potential"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business, Marketing, or related discipline"],"heading":"Educational Background"},{"points":["3+ years of experience in sales leadership roles","Demonstrated success in meeting or exceeding revenue targets"],"heading":"Experience & Track Record"},{"points":["Full working rights in the target market"],"heading":"Legal Requirements"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Strategic sales planning in competitive market environments","Team performance management and leadership"],"heading":"Sales Operations"},{"points":["Client relationship and stakeholder management","Market segmentation and data-driven sales forecasting"],"heading":"Customer & Market Insight"},{"points":["Sales funnel conversion and deal closure","Territory planning and quota distribution"],"heading":"Revenue Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Sales","jobFamilyGroup":"Sales & Marketing"},"careerTrack":"Management","jobFamily":"Sales","jobFamilyGroup":"Sales & Marketing","skills":[{"skill":"Sales Strategy & Revenue Growth","weightage":9},{"skill":"Sales Pipeline & Funnel Management","weightage":9},{"skill":"Key Account Management","weightage":8},{"skill":"Negotiation & Deal Closing","weightage":8},{"skill":"Customer Relationship Management (CRM)","weightage":8},{"skill":"Sales Forecasting & Performance Analytics","weightage":8},{"skill":"Sales Team Leadership & Coaching","weightage":9},{"skill":"Territory Planning & Quota Management","weightage":7},{"skill":"Market Analysis & Competitive Intelligence","weightage":7},{"skill":"Stakeholder & Partner Relationship Management","weightage":7}],"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-04-10T09:12:49.307Z","updatedAt":"2026-04-10T09:12:49.307Z"},{"id":"8d20706e-de96-4ef2-9a24-4b51d6ab7116","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Financial Accountant","description":"To ensure the integrity, accuracy, and compliance of the organisation’s financial records and reporting, and to provide reliable financial insight to support executive decision-making and regulatory obligations.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"Finance Manager","directReports":"None","version":4,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-04-10T07:47:02.335Z","accountabilities":[{"points":["Prepare and analyse data for corporate cost centres to support budgeting and forecasting processes.","Contribute to the improvement of financial processes to enhance efficiency, control, and reporting quality."],"heading":"Planning and Organising"},{"points":["Own the accuracy, completeness, and integrity of the organisation’s general ledger, ensuring all journal entries, reconciliations, and supporting documentation are maintained to a high standard.","Prepare and complete corporate and Metro fund journals and reconciliations for month-end, half-year, and year-end in accordance with reporting timelines.","Contribute to preparation of half-year and year-end financial statements, investor presentation and annual report.","Prepare and complete monthly GST and annual FBT workings for lodgment with the ATO.","Prepare and complete monthly interest schedule and related journals.","Prepare drawdown, rollover, and repayment notices for all debt facilities, ensuring timely review, including set up and coordination for approval of all treasury-related payments."],"heading":"Operations"},{"points":["Support engagement with external auditors and tax advisors by ensuring data readiness and timely responses to queries to ensure efficient completion of statutory and regulatory requirements."],"heading":"External Stakeholder Management"},{"points":["Collaborate with Commercial Finance, Treasury, and Shared Servies for budgeting, forecasting and actuals results.","Provide financial analysis to internal stakeholders."],"heading":"Internal Stakeholder Management"},{"points":["Own the accuracy, completeness, and integrity of the organisation’s general ledger, ensuring all journal entries, reconciliations, and supporting documentation are maintained to a high standard.","Ensure compliance with IFRS, taxation legislation, internal accounting policies, and financial governance frameworks.","Maintain documentation to support audit and regulatory assurance."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":null,"qualificationsAndLicenses":null,"keyRelationships":"Internal: Finance Manager; Financial Controller; Treasury Team; Shared Services Team; Commercial Finance Team. External: External Auditors; Tax Advisors","functionalCompetencies":null,"isCompleted":false,"levelsBelowCeo":5,"customFields":{"jobFamily":"Financial Accounting & Reporting","jobFamilyGroup":"Finance"},"careerTrack":"Individual Contributor","jobFamily":"Financial Accounting & Reporting","jobFamilyGroup":"Finance","skills":null,"kpis":[{"points":[{"point":"Accuracy and timeliness of financial reporting","weightage":35},{"point":"Quality of audit and compliance outcomes","weightage":35},{"point":"Value of financial insights provided to management","weightage":20},{"point":"Continuous improvement in financial processes","weightage":10}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-04-10T07:31:23.838Z","updatedAt":"2026-04-10T07:47:02.341Z"},{"id":"fc582508-c108-404c-99d8-3fc764b10136","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"General Counsel and Company Secretary","description":"Leading the Legal, Custody, Compliance and Company Secretarial functions. Advising senior management on the individual and corporate legal obligations and rights to protect Region’s interests in line with our Purpose, Vision, Strategy and Values.","department":"Corporate","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Chief Executive Officer","directReports":"General Manager Risk & Compliance / Senior Legal Counsel, Legal Counsel, Company Secretariat and Custody Manager, and Legal and Custody administrators.","version":4,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-04-10T04:17:05.819Z","accountabilities":[{"points":["Leading legal strategy across property acquisitions, disposals, majors leasing and development transactions","Advising on REIT-specific legal matters including trust structures, managed investment schemes, and financial services regulation","Monitoring legislative and regulatory changes impacting Region and advising the Board and Management accordingly","Monitoring legislative changes and providing timely legal updates to relevant stakeholders.","Ensuring all business practices, contracts, and negotiations comply with applicable laws and regulations."],"heading":"Planning and Organising"},{"points":["Overseeing legal due diligence and documentation for capital markets transactions (e.g. equity raisings, debt issuance)","Managing litigation, dispute resolution, and external legal counsel relationships","Representing the Group in legal proceedings and regulatory matters as required","Overseeing legal aspects of property acquisitions, disposals, majors leasing and development transactions.","Drafting, reviewing, and approving legal documentation for financing arrangements.."],"heading":"Operations"},{"points":["Liaising with regulators (ASX, ASIC), government bodies, and industry associations","Managing regulatory relationships and advocating for the organisation’s interests."],"heading":"External Stakeholder Management"},{"points":["Supporting the Chair and Board in governance best practices and continuous improvement","Collaborating with internal teams and external advisors to support strategic initiatives","Briefing senior leadership and the Board on legal developments impacting strategic decisions.","Overseeing securityholder communications and AGM preparation","Preparing Board reports and managing the company secretariat function, including minute taking."],"heading":"Internal Stakeholder Management"},{"points":["Ensuring compliance with ASX Listing Rules, Corporations Act, and ASIC regulatory requirements","Managing Board and Committee operations, including agendas, minutes, resolutions, and Director disclosures","Overseeing compliance programs including compliance plans (including annual audit) AFSL, privacy, anti-bribery, AML/CTF (where applicable), and workplace health and safety","Overseeing legal compliance in security issuances, and ASX/ASIC reporting obligations.","Overseeing compliance with compliance plans and AFSL.","Managing workplace health and safety matters requiring legal input."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Law degree (LLB, JD, or equivalent).","Admitted to practice law in Australia with a current practising certificate.","Postgraduate study in corporate, commercial, or financial services law (preferred).","Ongoing professional development to maintain legal practising standards."],"heading":"Core Qualifications & Legal Credentials"},{"points":["Formal training or qualifications in corporate governance and company secretarial practice.","Strong understanding of Australian corporate law, ASX requirements, and regulatory frameworks.","Experience or training in compliance, risk management, and financial services regulation.","Knowledge of property, transactions, and capital markets (REIT or similar environment preferred)."],"heading":"Governance, Compliance & Industry Knowledge"}],"keyRelationships":"Holding collaborative relationships with several key stakeholders. Internally, these will be employees at all levels, the Senior Leadership Team and our Board members. Externally you will be working effectively with external solicitors, banks, auditors and property managers.","functionalCompetencies":null,"isCompleted":false,"levelsBelowCeo":1,"customFields":null,"careerTrack":"Management","jobFamily":"Executive Leadership","jobFamilyGroup":"Corporate","skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-04-10T04:08:46.005Z","updatedAt":"2026-04-10T05:02:05.825Z"},{"id":"69619c06-8514-49d6-9cd9-b0dab5fa2d34","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Legal & Custody Administrator","description":"The Legal & Custody Administrator is an entry-level role within the Legal & Governance team of an internally managed ASX-listed retail property trust operating approximately 100 shopping centres across Australia.\n\nThis role provides essential administrative and records management support to the Legal team, with a particular focus on the secure custody, organisation, and maintenance of legal documents, contracts, property records, and corporate files.\n\nThe role is suited to an individual with prior legal or professional administration experience who is diligent, detail-oriented, and motivated to learn on the job. A strong service mindset, reliability, and willingness to support team members across the business are critical to success.\n\nNo professional legal qualifications are required.","department":"Legal","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":[],"reportingTo":"Custody Manager","directReports":"","version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Register, catalogue, and track incoming and outgoing legal documents.","Maintain accurate custody registers and document tracking systems.","Coordinate the safe storage, retrieval, and return of original documents.","Assist with document archiving in accordance with company retention policies.","Support digitisation and electronic filing of documents.","Prepare standard correspondence, document packs, and execution materials.","Assist with preparation of documents for execution (including deed execution packs).","Coordinate document circulation for signing.","Maintain document templates and version control.","Assist with compiling documents for audits, due diligence, and regulatory reviews.","Support onboarding and record creation for new property acquisitions and disposals.","Assist with periodic custody audits and reconciliation of legal documents.","Assist in responding to internal requests for legal documentation.","Escalate missing or incomplete documentation promptly."],"heading":"Planning and Organising"},{"points":["Maintain the secure custody of original legal documents, including:","Leases and lease-related documentation","Property titles and agreements","Contracts and commercial agreements","Corporate governance records","Deeds and legal instruments","Provide day-to-day administrative support to the Legal team."],"heading":"Operations"},{"points":["Respond to requests from internal stakeholders across:","Property management","Leasing","Development","Finance","Risk & Compliance","Provide timely and professional assistance to internal customers.","Maintain positive working relationships across the business.","Demonstrate a proactive and service-focused approach."],"heading":"Internal Stakeholder Management"},{"points":["Support compliance with document retention and governance policies.","Maintain confidentiality and security of sensitive legal information."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Diligence and reliability","A willingness to learn on the job","Strong attention to detail","A service-oriented mindset","Curiosity and initiative","Professionalism and discretion","Team-oriented approach","Pride in maintaining accurate records"],"heading":"Personal Attributes"}],"qualificationsAndLicenses":[{"points":["Previous administration experience (preferably in legal, property, or professional services).","Experience handling documents, filing systems, or records management.","Strong organisational skills."],"heading":"Experience & Qualifications\n\nEssential"},{"points":["Experience in a legal office, law firm, or corporate legal department.","Experience working with contracts or property documentation.","Exposure to document management systems.","Understanding of legal or property terminology.","No formal legal qualifications are required."],"heading":"Desirable (Not Essential)"}],"keyRelationships":"Internal\n\nLegal & Governance Team\n\nProperty Management Teams\n\nLeasing Teams\n\nDevelopment Teams\n\nFinance & Accounts\n\nRisk & Compliance\n\nCompany Secretariat\n\nExternal\n\nExternal law firms\n\nDocument storage providers\n\nRegistry and title service providers\n\nProfessional service providers","functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":"Management","jobFamily":"Employee Relations","jobFamilyGroup":"Operations","skills":[{"skill":"Strong attention to detail and accuracy.","weightage":10},{"skill":"High level of organisation and document management skills.","weightage":9},{"skill":"Ability to follow processes consistently.","weightage":8},{"skill":"Strong administrative skills.","weightage":8},{"skill":"Basic proficiency in Microsoft Office (Word, Excel, Outlook).","weightage":7},{"skill":"Ability to manage confidential information appropriately.","weightage":9},{"skill":"Good written and verbal communication skills.","weightage":8},{"skill":"Ability to manage multiple tasks and meet deadlines.","weightage":8}],"kpis":[{"points":[{"point":"Accuracy of custody records and registers","weightage":20},{"point":"Timeliness of document processing","weightage":20},{"point":"Responsiveness to internal requests","weightage":15},{"point":"Compliance with document management procedures","weightage":15},{"point":"Audit readiness and document integrity","weightage":15},{"point":"Stakeholder satisfaction","weightage":10},{"point":"Reliability and consistency of output","weightage":5}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-04-02T05:46:35.468Z","updatedAt":"2026-04-02T05:46:39.408Z"},{"id":"d2950d93-d414-48f4-8cbf-9929d4577034","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Chief Risk, Safety and Procurement Officer","description":"Provide strategic advice in the delivery of Risk, Safety and Procurement services in line with our Purpose, Vision, Strategy and Values. Ensure the risk function is embedded in decision making processes remaining relevant and up to date. Leading the disaster recovery and crisis management teams and performing the role of Crisis Manager is a business continuity event.\n\nLead the procurement function and provide advice and guidance for the procurement of contractors and services for the operations tea, with a focus on positive cost, quality and performance outcomes.","department":"Corporate","level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"General Counsel and Company Secretary","directReports":"None","version":4,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-03-30T03:34:05.830Z","accountabilities":[{"points":["Create clear roles and responsibilities for all leaders, senior management and stakeholders across the group for Risk management","Leading the groups procurement activities through the implementation of effective processes and policies"],"heading":"Planning and Organising"},{"points":["Leading the safety culture across all operations and at all levels, supporting zero tolerance to non compliance. Ensuring effective and relevant reporting of safety / compliance performance for properties owned and under management","The Groups Disaster Recovery Framework and leading the crisis management function in an event, ensuring robust procedures, resources are in place","Delivering cost effective and appropriate procurement activities for the Groups goods and services, including accommodation / space management, travel, technology hardware and all service contracts"],"heading":"Operations"},{"points":["Providing governance and oversight of the operations team procurement activities. Work closely with Asset Management and the external managing agent to ensure compliance with all procurement policies and regulatory obligations"],"heading":"External Stakeholder Management"},{"points":["Providing guidance and support to business leaders, senior management and to provide assurance to the Boards audit and Risk committee (ARMCC)"],"heading":"Internal Stakeholder Management"},{"points":["Leading internal audit program ensuring reporting, corrective actions and outcomes are monitored and resolved in a timely manner. Elevate high risk items to senior management for awareness and resolution","Performing regular reviews of the risk, safety and procurement policies, procedures, framework and register, seeking input from business leaders and SME’s on existing, new and emerging risks, mitigants and controls","Implementing annual reviews and testing regimes to ensure the Disaster Recovery framework is embedded with our leaders"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":"Holding collaborative relationships with several key stakeholders. Internally, these will be with all members of the ELT. Externally you will be working effectively with managing agents, SCCA, External service providers, government bodies and authorising agents and contractors.","functionalCompetencies":null,"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Executive Leadership","jobFamilyGroup":"Corporate"},"careerTrack":"Management","jobFamily":"Executive Leadership","jobFamilyGroup":"Corporate","skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-27T10:28:05.824Z","updatedAt":"2026-04-06T03:51:35.306Z"},{"id":"cee942c4-d2c6-4ccc-9c1c-d325a56ea26d","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Legal and Custody Administrator","description":"This role provides essential administrative and records management support to the legal and compliance team, with a particular focus on the secure custody, organisation and maintenance of legal documents, contracts, property records and corporate files.\nRegion’s Australian Financial Services Licence (AFSL) requires Region RE to comply with the requirements of ASIC’s Regulatory Guide 133 (RG133) (Custodial Standards). \nThe core purpose of this role is to ensure Region complies with the Custodian Standards and is not in contravention of the AFSL and the Corporations Act 2001 (Cth) (Act). \nWithout the AFSL, Region is unable to operate it business. \n","department":"Corporate","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":"0","experienceMin":0,"experienceMax":0,"educationRequired":["No degree required"],"reportingTo":"Custody Manager","directReports":"No","version":7,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-04-08T09:26:53.917Z","accountabilities":[{"points":["Plan and prioritise custody and legal administration tasks to ensure timely processing, accurate recordkeeping, and adherence to internal policies and retention requirements."],"heading":"Planning and Organising"},{"points":["Maintain secure custody, accurate registers, and tracking of legal documents (leases, titles, contracts, and corporate records), ensuring completeness, accuracy, and audit readiness.","Coordinate document execution, storage, retrieval, and release processes, ensuring documents are properly authorised, recorded, and controlled at all times.","Support legal and compliance team administration activities including document preparation, execution packs, filing, archiving, and maintenance of legal records and invoice registers, and manage legal invoicing approvals.","Maintain confidentiality and security of sensitive legal information."],"heading":"Operations"},{"points":["Provide timely support and guidance to internal stakeholders on custody, document handling, and legal administration processes to ensure consistent and compliant practices.","Communicate status updates, issues, and missing documentation to the Custody Manager and relevant teams, ensuring timely resolution and minimal operational disruption."],"heading":"Internal Stakeholder Management"},{"points":["Maintain accurate custody records and documentation to support interactions with external parties such as law firms, storage providers, and registry services when required."],"heading":"External Stakeholder Management"},{"points":["Ensure all custody and legal administration activities comply with internal policies, custodial standards and regulatory obligations.","Identify, escalate and support resolution of custody-related risks, discrepancies or control gaps to maintain integrity and security of legal documents.","Assist with periodic custody audits and reconciliation of legal documents."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[],"qualificationsAndLicenses":[{"points":["The role is suited to an individual with prior legal or professional administration experience who is diligent, detail-oriented and motivated to learn on the job.  A strong service mindset, organisational skills, reliability and willingness to support team members across the business are critical to success.  "],"heading":""},{"points":["Experience in a legal office, law firm, or corporate legal department.","Experience working with contracts or property documentation.","Exposure to document management systems.","Understanding of legal or property terminology."],"heading":"Desirable (Not Essential)"},{"points":["No professional legal qualifications or professional licences are required."]}],"keyRelationships":"Internal: All internal outcomes affecting all business units | Cross-functional: No | External: No","functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Legal & Governance","jobFamilyGroup":"Corporate"},"careerTrack":"Individual Contributor","jobFamily":"Legal & Governance","jobFamilyGroup":"Corporate","skills":[{"skill":"ASIC RG133 custodial standards compliance (AFSL custody obligations)","weightage":10},{"skill":"Legal document execution administration (authorisations, delegations, execution blocks, witnessing requirements)","weightage":9},{"skill":"Records and information management (document control, retention/disposal schedules, controlled documentation)","weightage":9},{"skill":"Custody register and asset register maintenance (titles, leases, guarantees, security documents; chain-of-custody controls)","weightage":9},{"skill":"Compliance monitoring, control testing and evidence collection (quarterly verification and audit readiness)","weightage":8},{"skill":"Australian regulatory and governance knowledge (Corporations Act 2001 (Cth), compliance plans, REIT governance)","weightage":8},{"skill":"Document management systems (DMS) and metadata/version control standards","weightage":8},{"skill":"Property transaction administration support (settlement checklists, acquisitions/disposals/leasing documentation tracking)","weightage":7},{"skill":"Privacy and information security handling (Australian Privacy Principles, access controls, confidentiality of investor/asset data)","weightage":7},{"skill":"Operational reporting and data accuracy (register reconciliation, exception tracking, simple dashboards/status reporting)","weightage":7}],"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-27T10:22:05.034Z","updatedAt":"2026-04-08T09:26:53.929Z"},{"id":"cc5c4317-86a4-4e16-83fd-6f5634e07880","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Legal Counsel & Compliance Manager","description":"Providing legal and compliance expertise to assist in and facilitate commercial decision making in line with our Purpose, Vision, Strategy and Values. Ensuring all operations of the organisation are conducted in accordance with Board mandated authority parameters.\n\nHighlighting legal and compliance risks to ensure compliance within relevant legislation, listing rules and regulations.\n\nHolding collaborative relationships with several key stakeholders.","department":"Corporate","level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"General Counsel and Company Secretary","directReports":"None","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Developing systems and processes to effect and improve the Group’s compliance function","Managing the Group’s policy review schedule"],"heading":"Planning and Organising"},{"points":["Researching and reporting the effect of legislation on the business and drafting legal documents","Acquisition and disposal transactions including due diligences and contract negotiations and settlement preparations","Management of debt recovery litigation with the assistance of external lawyers and insurance claims that require legal input","Managing matters briefed to external lawyers and legal expenses","Assisting with company secretarial matters including making filings with ASIC and releasing approved announcements to ASX","Developing and retaining the legal intellectual capital of the business","Providing assistance (and managing advice provided by internal / external lawyers) on legal and regulatory issues of importance to the business","Assisting in legal due diligence on acquisitions or divestments of assets","Provide company secretarial support to the Audit, Risk Management and Compliance Committee.","The provision of general legal and compliance support to the business as and when required","Any ad hoc projects tasks as required by the legal team."],"heading":"Operations"},{"points":["Ensuring the organisation is informed of new or proposed legislation and policy"],"heading":"Internal Stakeholder Management"},{"points":["Experience in end-to-end compliance management.","Identifying, instigating and implementing legal compliance programs for the organisation","Assisting in compliance with continuous disclosure issues","Identifying and managing legal risks in contracts, operations and claims","Managing Group compliance by delivering full, end to end, compliance guidance and support to all relevant stakeholders","Provide advisory support to the business on improving and developing the first line of defence compliance system and control","Managing the Group’s quarterly compliance reporting"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":"Internally, these will be employees at all levels, senior leaders and Non-Executive Board Members. Externally you will be working effectively with, including but not limited to, Group auditors and advisors, contractors, compliance system providers and Compliance advisors.","functionalCompetencies":null,"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Risk & Compliance","jobFamilyGroup":"Corporate"},"careerTrack":"Management","jobFamily":"Risk & Compliance","jobFamilyGroup":"Corporate","skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-27T09:51:08.356Z","updatedAt":"2026-04-06T03:53:25.817Z"},{"id":"cfd89fb3-874d-4ffe-9af3-0e703bb21ccc","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Legal Counsel","description":"Providing legal expertise to assist in and facilitate commercial decision making in line with our Purpose, Vision, Strategy and Values. Ensuring all operations of the organisation are conducted in accordance with Board mandated authority parameters.\n\nHighlighting legal risks and ensuring compliance within relevant legislation, listing rules and regulations.","department":"Corporate","level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"Reporting to the General Counsel & Company Secretary","directReports":"None","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Developing and retaining the legal intellectual capital of the business"],"heading":"Planning and Organising"},{"points":["Researching and reporting the effect of legislation on the business and drafting legal documents","Acquisition and disposal transactions including due diligences and contract negotiations and settlement preparations","Managing debt recovery litigation with the assistance of external lawyers and insurance claims that require legal input","Managing matters briefed to external lawyers and legal expenses","Assisting with company secretarial matters including making filings with ASIC and releasing approved announcements to ASX","Providing assistance (and managing advice provided by internal / external lawyers) on legal and regulatory issues of importance to the business","Assisting in legal due diligence on acquisitions or divestments of assets","The provision of general legal support to the business as and when required","Any ad hoc projects tasks as required by the legal team"],"heading":"Operations"},{"points":["Ensuring the organisation is informed of new or proposed legislation and policy"],"heading":"Internal Stakeholder Management"},{"points":["Identifying, instigating and implementing legal compliance programs for the organisation","Assisting in compliance with continuous disclosure issues","Identifying and managing legal risks in contracts, operations and claims"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":"Holding collaborative relationships with several key stakeholders. Internally, these will be employees at all levels and SLT members. Externally you will be working effectively with external legal counsel and other partners.","functionalCompetencies":null,"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Corporate Finance & Treasury","jobFamilyGroup":"Finance"},"careerTrack":"Management","jobFamily":"Corporate Finance & Treasury","jobFamilyGroup":"Finance","skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-27T09:45:57.814Z","updatedAt":"2026-04-06T03:53:42.093Z"},{"id":"01f97798-b7f2-4e16-9ad0-3cd13fd819c8","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Company Secretary","description":"The Company Secretary plays a critical role in ensuring effective corporate governance and compliance across Region Group. This position supports the Board and its Committees, manages statutory obligations, and ensures that all governance practices are aligned with legal and regulatory requirements.","department":"Corporate","level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":[],"reportingTo":"Chairman of the Board","directReports":"","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Manage Board and Committee operations including agendas, minutes, resolutions, and Director disclosures.","Oversee shareholder communications and AGM preparation.","Prepare Board reports and manage the company secretariat function, including minute taking."],"heading":"Operations"},{"points":["Liaise with regulators (ASX, ASIC), government bodies, and industry associations."],"heading":"External Stakeholder Management"},{"points":["Support the Chair and Board in governance best practices and continuous improvement.","Brief senior leadership and the Board on legal developments impacting strategic decisions.","Monitor legislative and regulatory changes and advise the Board and Management accordingly.","Collaborate with internal teams and external advisors to support strategic initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Ensure compliance with statutory and discretionary duties related to corporate governance.","Oversee compliance programs including AFSL, privacy, anti-bribery, AML/CTF, and WHS where applicable.","Ensure all business practices, contracts, and negotiations comply with applicable laws and regulations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Strong working knowledge of Board operations and governance practices.","Experience preparing and reviewing board papers, investment committee business cases, and CEO reports.","Completion of governance-related training such as the AICD Company Director's Course and Governance Institute certifications.","Familiarity with ASX Listing Rules, Corporations Act, and ASIC requirements.","Excellent communication and stakeholder management skills.","Ability to manage sensitive information and maintain confidentiality."],"heading":"Qualifications and Experience"}],"keyRelationships":"","functionalCompetencies":null,"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Legal & Governance","jobFamilyGroup":"Corporate"},"careerTrack":"Executive","jobFamily":"Legal & Governance","jobFamilyGroup":"Corporate","skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-27T09:08:24.692Z","updatedAt":"2026-04-06T03:53:54.739Z"},{"id":"bae78217-bcc4-4fbb-a5ac-db65f1a2514f","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Company Secretariat and Custody Manager/Operations Coordinator","description":"Providing assistance to General Counsel and Chief Operating Officer/Company Secretary in the administration of custody and company secretarial functions and Operations in line with our Purpose, Vision, Strategy and Values.","department":"Corporate","level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"Reporting to the General Counsel and Chief Operating Officer/Company Secretary","directReports":"None","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Maintain and continually improve information systems and processes appropriate for the Board and Legal team/Chief Operating Officer"],"heading":"Planning and Organising"},{"points":["Preparing and distributing Board and Committee papers (including the minutes)","Maintaining business name registrations","Managing company records","Managing and running the AGM","Maintenance of records identifying scheme property: BG and CT registers, document execution and coordination of document execution process (maintaining legal database)","Supporting the legal team members and Chief Operating Officer with administration requirements including diary architecture/prioritisation and travel arrangements","Assisting with publishing ASX announcements","Any ad hoc paralegal tasks as required by the legal team","Support Operations team projects"],"heading":"Operations"},{"points":["Providing guidance and support to business leaders, senior management and to provide assurance to the Board and Board Committees","Training new starters on Custody requirements within Region Group, when relevant to their role"],"heading":"Internal Stakeholder Management"},{"points":["Complying with and reporting on performance and compliance with ASIC RG 133 and custodial minimum standards","Conducting annual internal audits on custody registers and providing information and evidence requested from external auditors in relation to custody records","Checking document execution requests have all the necessary sign offs to ensure that execution is undertaken with limited liability","Reviewing necessary regulatory updates in relation to Custodial Standards and review and update Custody, Document Execution & Retention policy as/when required"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Demonstrates hunger for change, is comfortable with ambiguity and uncertainty","Proactively drives change and encourages others to embrace it","Anticipates change and prepares the team to respond effectively","Utilises data and digital tools to drive change management processes"],"heading":"Embrace Change"},{"points":["Seeks ways to continuously improve and empowers others to challenge the status quo","Thinks laterally and finds ways to achieve extraordinary outcomes","Monitors trends and ideas and shares insights to add value","Pushes barriers, displaying persistence, even in the face of failure","Leverages data analytics through digital platforms to generate insights on customer experience, business performance and risks"],"heading":"Innovate and Improve"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group's ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"},{"points":["Sets inspiring goals for self and others that contribute to the achievement of Group's strategy","Understands the Group's objectives and the links between teams, functions, businesses and sector","Applies knowledge and analysis of issues and trends to formulate and achieve plans","Considers the risks and consequences of issues in the mid-term and the longer-term impact across teams/work areas"],"heading":"Strategy and Direction"},{"points":["Understands the interdependence of Group goals, taking into account wider operational context and eliminates obstacles","Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes","Evaluates progress and re-prioritises work regularly based on changing needs","Establishes systems and procedures to guide work and track progress"],"heading":"Drive Business Outcomes"},{"points":["Coaches and mentors others, facilitating their development and encouraging initiative and action that contributes to Group's outcomes","Proactively seeks and reflects on feedback to identify development opportunities ","Instils confidence in self and others to embrace challenges and opportunities , recognising and celebrating successes"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":"Holding collaborative relationships with several key stakeholders. Internally, these will be employees at all levels and our Board members. Externally you will be working effectively with ASIC, ASX, MUFG and Diligent, Perpetual Corporate Trust Limited and Knight Frank Australia","functionalCompetencies":null,"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Legal & Governance","jobFamilyGroup":"Corporate"},"careerTrack":"Management","jobFamily":"Legal & Governance","jobFamilyGroup":"Corporate","skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-27T07:30:47.630Z","updatedAt":"2026-04-06T03:54:16.291Z"},{"id":"5e26e446-804a-4d73-88cb-de20ae83e2bb","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Project Team Administrator","description":"Provides administrative support to the Major Tenants Partnerships and Projects team. The role supports the General Manager – Major Tenants Partnerships and Projects, Manager – Major Partnerships & Projects, and National Manager – Projects to ensure compliance with RGN processes and administrative requirements.","department":"Operations","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"General Manager - Major Tenants Partnerships and Projects","directReports":"No.","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-03-27T02:39:18.187Z","accountabilities":[{"points":["Plan and schedule administrative workflows for the Major Tenants Partnerships and Projects team to align with project delivery priorities and internal process requirements.","Organise and maintain the group filing structure and implementation for the Projects team to enable consistent record keeping and knowledge sharing in line with RGN expectations.","Identify and escalate administrative process efficiencies within existing RGN processes to improve team compliance and reduce administrative load on the project team."],"heading":"Planning and Organising"},{"points":["Deliver accurate and timely Major Notification Forms (including dates and rents) for the Projects team to support compliant project administration.","Maintain Yardi updates to preserve system integrity and ensure project information remains current and reliable.","Deliver end-to-end RGN administrative process outputs for the Projects team to ensure quality, timeliness and compliance with internal procedures."],"heading":"Operations"},{"points":["Ensure external-facing administrative documentation prepared for project activities is complete and accurate to protect Region Group’s professional standards when shared outside the organisation.","Maintain readiness for external information requests by ensuring project administrative records are organised and retrievable in accordance with established internal filing and record-keeping practices."],"heading":"External Stakeholder Management"},{"points":["Coordinate administrative requirements across Wayne, Kate and Shane to ensure consistent application of RGN processes and minimise duplication across the Projects team.","Provide clear and timely administrative status updates to the Projects team to enable informed prioritisation and uninterrupted project delivery."],"heading":"Internal Stakeholder Management"},{"points":["Ensure Projects team administrative activities comply with RGN internal processes and procedures to maintain governance standards and reduce exposure from incomplete administration.","Ensure project administration meets Legal department requirements (including DECs and related documentation) to reduce contract administration risk and maintain internal compliance."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Initiates customer centric solutions","Seeks to enhance customer experiences and improve outcomes","Seeks and identifies opportunities to surprise and delight customers (internal and external)","Supports digital transformation initiatives and understands how they can improve processes and customer interactions"],"heading":"Delight Customers"},{"points":["Facilitates interactive discussions","actively listening and responding appropriately","Adapts own communication style to influence others","Uses varying methods to engage others (e.g. presentations","written communications","etc.)","Utilises digital communication platforms to enhance engagement"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Embraces change, seeing it as an opportunity to learn and grow","Supports others in adapting to change and manages resistance","Uses effective change management strategies to ensure smooth transitions","Leverages digital platforms to facilitate and communicate change initiatives"],"heading":"Embrace Change"},{"points":["Identifies issues in existing systems and processes that may not be obvious to others","Challenges the status quo and offers progressive ideas and solutions","Recognises ideas of all stakeholders and encourages innovative approaches","Embraces digital opportunities in data analytics to improve processes and customer insights"],"heading":"Innovate and Improve"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"},{"points":["Achieves objectives within own job area to deliver results aligned to the Group's strategy","Promotes team understanding of Group's purpose and strategy and contribution of work to the Group's direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Seeks and provides feedback and opportunities to learn , valuing contribution of self and others","Promotes and encourages excellence, growth and autonomy in self and others","Applies learning from previous experiences to improve future approaches and solutions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Certificate III or IV in Business Administration (or equivalent) – nationally recognised in Australia; directly relevant to providing administrative support, document control and office systems in a REIT operations environment","TAFE Statement of Attainment/short course in Project Administration or Project Support (e.g., scheduling, meeting coordination, action registers) – Australian RTO-delivered; relevant to supporting partnerships/projects governance and reporting","Short course in Records and Information Management (e.g., document control, retention, versioning) – Australian-recognised training; relevant to compliance with internal processes and audit-ready administration in a listed property group","Short course in Business Writing and Professional Communication – Australian provider; relevant to preparing correspondence, minutes, stakeholder communications and executive support within a major tenants/projects function"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific professional licence is typically required for a Project Team Administrator in NSW, as the role is administrative/support and does not involve regulated real estate agency activities (e.g., leasing as an agent, negotiating on behalf of others for commission) under NSW Fair Trading requirements","NSW Driver Licence (Class C) – not legally mandatory for the role but commonly required/advantageous for site visits across Sydney assets; recognised in Australia","Construction White Card (CPCWHS1001 Prepare to work safely in the construction industry) – not a licence but a mandatory work authorisation if attending active construction/refurbishment sites; nationally recognised in Australia","Working With Children Check (NSW) – generally not required for this role; only applicable if duties include regular work in child-related areas (unlikely in REIT project administration)"],"heading":"Professional Licences (if applicable to the role)"},{"points":["Microsoft Office Specialist (MOS) certification (Excel, Word, Outlook) – widely recognised in Australia; relevant to reporting, registers, document formatting and executive support in a REIT projects/partnerships team","SharePoint/Microsoft 365 document management training (Australian provider or Microsoft-aligned certification) – relevant to controlled document storage, collaboration and compliance with internal governance processes","PRINCE2 Foundation (AXELOS) or equivalent entry-level project management certification – recognised in Australia; relevant to understanding project governance, controls and terminology when supporting project managers","Australian Institute of Project Management (AIPM) membership (Associate/Student) – Australian professional body; supports alignment with local project administration standards and professional development in property projects"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":"Internal: The project team directly, other teams indirectly | Cross-functional: No | External: No, not initially.","functionalCompetencies":[{"points":["Maintain project registers, action logs, risk/issue logs and decision records to support delivery across multiple tenant and capital works initiatives","Coordinate project meetings (agendas, minutes, actions) and follow up owners and due dates to keep workstreams on track","Support project scheduling by updating timelines, milestones and dependencies in line with agreed governance and reporting cycles","Prepare and manage project documentation packs (briefs, scopes, approvals, variations) to ensure traceability and audit readiness"],"heading":"Project Administration & Coordination"},{"points":["Apply document control practices (versioning, naming conventions, approvals) for drawings, specifications, contracts and correspondence","Maintain structured filing in approved systems (e.g., SharePoint/EDMS) aligned to organisational retention requirements and audit expectations","Ensure sensitive information is handled appropriately, supporting compliance with the Privacy Act 1988 (Cth) and internal confidentiality requirements","Coordinate distribution of controlled documents to internal stakeholders, consultants and contractors, ensuring the latest approved versions are used"],"heading":"Document Control & Records Management"},{"points":["Raise and track purchase requisitions and purchase orders in line with delegated authority and procurement policies","Support supplier onboarding and documentation collection (e.g., insurances, licences, ABN details) consistent with organisational requirements","Assist with invoice processing by matching invoices to POs/contracts, confirming receipt of goods/services and escalating discrepancies","Maintain a commitments and expenditure tracker to support accurate forecasting and cost control for project and tenancy works"],"heading":"Procurement, Purchase Orders & Invoice Support"},{"points":["Act as a coordination point for communications between project teams, centre operations, major tenants, consultants and contractors","Support tenant-facing processes such as fitout coordination, access arrangements, inductions and key dates, aligned to centre rules and lease obligations","Draft clear written communications (notices, meeting notes, status updates) suitable for tenant and executive audiences","Maintain stakeholder contact lists and communication logs to ensure consistent engagement and timely responses"],"heading":"Stakeholder & Tenant Liaison (Major Tenants)"},{"points":["Support WHS administration by coordinating contractor prequalification evidence (e.g., SWMS, insurances, licences) and maintaining registers","Assist with site access processes including inductions, permits, access cards and visitor logs in accordance with site requirements","Promote compliance with relevant WHS obligations under applicable Australian WHS legislation and organisational safety procedures","Escalate safety or compliance concerns promptly to the project lead and centre operations in line with incident and hazard reporting processes"],"heading":"Compliance, WHS & Site Access Administration"},{"points":["Prepare routine project status reports and dashboards (progress, risks/issues, budget/commitments) for governance forums and leadership updates","Maintain accurate data in project and property systems (e.g., project management tools, finance systems, CRM where applicable) to support decision-making","Use Microsoft 365 tools (Excel, Word, PowerPoint, Teams, SharePoint) to produce professional documentation and manage collaboration","Apply basic data quality controls (reconciliations, spot checks, audit trails) to ensure reporting integrity across multiple projects"],"heading":"Reporting, Data Management & Systems Proficiency"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Operations & Administration","jobFamilyGroup":"Operations"},"careerTrack":"Individual Contributor","jobFamily":"Operations & Administration","jobFamilyGroup":"Operations","skills":[{"skill":"Project administration and coordination (meeting agendas/minutes, action registers, risk/issue logs, decision records)","weightage":10},{"skill":"Document control and records management (version control, naming conventions, audit-ready filing in SharePoint/EDMS)","weightage":10},{"skill":"Yardi property system administration (data maintenance, updates, integrity checks for project/tenancy records)","weightage":9},{"skill":"Microsoft 365 proficiency for project reporting (Excel registers/dashboards, Word templates, PowerPoint packs, Teams/SharePoint collaboration)","weightage":9},{"skill":"Procurement and financial administration (purchase requisitions/POs, invoice matching, commitments and expenditure tracking)","weightage":8},{"skill":"REIT/retail property project compliance administration (governance workflows, approvals, traceability, internal process adherence)","weightage":8},{"skill":"Contract and legal documentation support (DECs and related documentation, controlled distribution, contract admin risk controls)","weightage":7},{"skill":"WHS and site access administration (White Card site readiness, SWMS/insurances/licences registers, inductions/permits)","weightage":7},{"skill":"Major tenant and contractor administration support (fitout coordination, key dates/rents notifications, stakeholder contact logs)","weightage":7},{"skill":"Data quality and reporting controls (reconciliations, spot checks, audit trails, accurate status reporting)","weightage":8}],"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-27T02:37:28.445Z","updatedAt":"2026-04-06T03:54:33.436Z"},{"id":"da57f9b4-25f8-4063-85c1-2d3c1bdd4498","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"General Manager - Leasing","description":"Role holder is a seasoned retail property executive with over two decades of experience in leasing strategy, asset optimisation, and stakeholder engagement across Australia’s commercial real estate sector.\n\n As Group General Manager – Leasing at Region Group, Role holder leads national leasing operations across a portfolio of convenience-focused shopping centres. She is responsible for driving occupancy, enhancing tenant mix, and delivering long-term value through strategic leasing partnerships.\n","department":"Corporate","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"Chief Operating Officer and Company Secretary","directReports":null,"version":5,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and maintain the leasing and revenue strategy for Region Group’s retail property portfolio, aligning priorities to asset plans, investor objectives and market conditions.","Design the operating rhythm for leasing delivery across the portfolio, including governance, decision pathways and escalation protocols that enable timely, consistent outcomes.","Own portfolio leasing forecasts and scenario planning, ensuring assumptions are evidence-based and integrated with asset management, development and finance planning cycles.","Set and govern the leasing budget and resourcing plan, ensuring capability, tools and external agency support are aligned to portfolio needs and value creation priorities."],"heading":"Planning and Organising"},{"points":["Deliver portfolio leasing outcomes that optimise occupancy quality, income security and long-term asset value, balancing short-term revenue with sustainable tenant mix.","Oversee end-to-end execution of leasing transactions across new deals, renewals and restructures, ensuring commercial terms, documentation and approvals meet Region Group standards.","Drive tenant mix and precinct curation outcomes that strengthen centre performance, customer relevance and retailer productivity, informed by trading insights and local market dynamics.","Lead leasing performance management across the portfolio, ensuring pipeline discipline, timely issue resolution and consistent application of leasing playbooks and standards.","Implement continuous improvement in leasing processes, systems and reporting to improve speed to market, decision quality and transparency of leasing performance."],"heading":"Operations"},{"points":["Own strategic relationships with key retailers and leasing agents, securing preferred-partner outcomes that improve deal flow, market intelligence and portfolio positioning.","Lead complex commercial negotiations with tenants and their representatives, achieving outcomes that protect income, manage risk and enhance long-term value.","Represent Region Group externally in relevant industry forums and market engagements, strengthening brand credibility and supporting leasing and investment objectives."],"heading":"External Stakeholder Management"},{"points":["Lead and develop the leasing function, building capability, accountability and succession to deliver consistent performance across a large, multi-site portfolio.","Partner with Asset Management, Property Operations, Development, Finance, Legal and Marketing to align leasing decisions with asset plans, customer strategy and operational readiness.","Provide clear, decision-ready leasing insights and recommendations to executive stakeholders, enabling timely approvals and effective portfolio trade-offs."],"heading":"Internal Stakeholder Management"},{"points":["Ensure leasing activities comply with Australian legislative and regulatory requirements relevant to retail leasing, competition and consumer law, privacy, and work health and safety obligations as they relate to leasing delivery.","Govern leasing delegations, approvals and contract controls, ensuring documentation integrity, audit readiness and adherence to Region Group policies and risk frameworks.","Identify and manage leasing-related commercial and operational risks, including tenant covenant exposure and concentration risk, ensuring mitigations are embedded in deal structures and portfolio decisions."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Property, Real Estate, Commerce, Business, Finance, Economics or a related discipline (Australian university or recognised equivalent) – relevant to REIT leasing strategy, asset optimisation and portfolio performance","Postgraduate qualification (desirable but commonly expected at senior level): MBA or Master of Property/Real Estate/Applied Finance (Australian university or recognised equivalent) – supports national leasing leadership, commercial decision-making and stakeholder management","Tertiary units/subjects in property valuation, property law, retail leasing, finance and investment analysis (within a degree or as recognised standalone study) – directly relevant to REIT governance and leasing outcomes"],"heading":"Essential Academic Qualifications (Degrees)"},{"points":["Retail leasing fundamentals/advanced retail leasing course (delivered by a recognised Australian provider such as the Property Council of Australia, REINSW/REIV/REIQ, or equivalent) – supports tenant mix, incentives, and lease structuring in shopping centres","Negotiation and contract management training (recognised Australian provider) – directly relevant to heads of agreement, lease negotiations and strategic leasing partnerships","Financial modelling and leasing analytics course (recognised Australian provider) – relevant to occupancy cost analysis, deal evaluation, and asset optimisation within a REIT portfolio","Work Health and Safety (WHS) due diligence for executives (recognised Australian provider) – supports officer-level obligations and safe operations across retail assets"],"heading":"Essential Short Courses (Commercial & Retail Leasing Capability)"},{"points":["Real Estate Agent’s Licence (or equivalent) in the relevant state(s)/territory where leasing activity is conducted (e.g., NSW Class 1/Agent Licence, VIC Estate Agent Licence, QLD Real Estate Agent Licence) – required if the role personally performs or directly controls regulated leasing/agency activities","Real Estate Representative/Certificate of Registration (state-based) – minimum licensing pathway where the role undertakes leasing negotiations under an appropriately licensed entity/individual (requirements vary by jurisdiction)","Ongoing CPD to maintain any held real estate licence (state/territory regulator requirements) – ensures continued legal compliance for retail leasing activities","Note: If all leasing is conducted under the corporate landlord exemption or via licensed external agents and the role does not perform regulated agency work, a personal licence may not be legally required; however, licensing remains highly relevant and often expected in Australian retail property leadership roles"],"heading":"Professional Licences (State/Territory Real Estate Licensing)"},{"points":["Certified Practising Marketer (CPM) or equivalent membership pathway with the Australian Property Institute (API) – recognised in Australia and relevant to property investment, leasing and asset performance (where applicable to the candidate’s background)","Membership of the Property Council of Australia (PCA) (individual or company-nominated participation) – industry-recognised engagement supporting retail property networks, market standards and best practice","Royal Institution of Chartered Surveyors (RICS) membership (e.g., MRICS) – internationally recognised and accepted in Australia; relevant to senior property leadership, governance and professional standards","Australian Institute of Company Directors (AICD) membership/engagement – relevant to REIT governance expectations and executive accountability in an ASX-listed environment"],"heading":"Industry-Specific Certifications (Property & REIT Professional Bodies)"},{"points":["AICD Company Directors Course (or equivalent Australian governance program) – highly relevant to reporting to the COO/Company Secretary and operating within REIT governance frameworks","ASIC/ASX continuous disclosure and market conduct awareness training (recognised Australian provider) – relevant to senior executives in listed REIT environments and stakeholder communications","Privacy and data governance training aligned to the Privacy Act 1988 (Cth) (recognised Australian provider) – relevant to tenant/customer data handling across retail assets","Modern Slavery Act 2018 (Cth) awareness training (recognised Australian provider) – relevant to REIT supply chain/tenant engagement and corporate compliance expectations"],"heading":"Governance, Compliance & Risk Credentials (REIT/ASX Context)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and execute leasing strategies aligned to asset business plans, income targets and WALE objectives across retail and mixed-use portfolios.","Optimise tenant mix using market intelligence, catchment analysis and performance data to improve occupancy, sales productivity and rental growth.","Set and manage leasing budgets, incentives and deal parameters to balance short-term occupancy with long-term value creation.","Lead scenario planning for renewals, expiries and vacancy risk, including contingency plans for key anchors and specialty categories."],"heading":"Leasing Strategy & Portfolio Optimisation (REIT)"},{"points":["Negotiate Heads of Agreement and lease terms (base rent, turnover rent, outgoings, incentives, make-good, options, relocation and demolition clauses) consistent with portfolio standards.","Structure deals to protect REIT income and valuation outcomes, including rent review mechanisms (CPI/fixed/market), ratchets and fitout contributions.","Oversee lease documentation workflows with internal legal and external advisers to ensure accuracy, timeliness and enforceability.","Manage complex transactions such as anchor renewals, re-gears, surrenders, assignments and subleases, ensuring appropriate approvals and risk controls."],"heading":"Lease Negotiation, Deal Structuring & Documentation"},{"points":["Ensure leasing practices comply with relevant State and Territory retail leasing legislation (including disclosure, timing, rent review and dispute processes).","Apply governance and delegation frameworks for approvals, probity and record-keeping, including audit-ready deal files and decision trails.","Maintain compliance with privacy and data handling obligations when managing tenant information and leasing pipelines.","Embed controls to manage conflicts of interest, related-party dealings and ethical conduct consistent with listed REIT expectations."],"heading":"Australian Retail Leasing Compliance & Governance"},{"points":["Build and maintain senior relationships with national retailers, specialty tenants and leasing agents to drive retention and pipeline quality.","Lead renewal programs and proactive engagement to reduce churn, manage arrears risk signals and support sustainable tenant performance.","Partner with centre management, marketing and operations to coordinate tenant onboarding, fitout, trading hours and operational requirements.","Manage tenant issues impacting leasing outcomes, including disputes, performance concerns and compliance matters, using structured resolution pathways."],"heading":"Tenant Relationship Management & Retention"},{"points":["Conduct market and competitor analysis to inform rental benchmarks, incentives, category gaps and leasing velocity assumptions.","Support feasibility modelling for redevelopments and expansions, including pre-leasing strategies, staging plans and risk-adjusted leasing assumptions.","Coordinate leasing inputs into design and placemaking decisions (GFA allocation, tenancy sizes, services, loading and access) to maximise leasing outcomes.","Manage pre-commitment processes for major tenants, including due diligence, board papers and conditions precedent tracking."],"heading":"Market Intelligence, Feasibility & Development Leasing"},{"points":["Deliver accurate leasing forecasts and reporting (occupancy, WALE, leasing spreads, incentives, expiries and pipeline) for executive and board-level stakeholders.","Maintain disciplined CRM and lease administration data quality to support valuation, budgeting and statutory reporting requirements.","Translate leasing performance into clear narratives for internal stakeholders, including asset management, finance, investor relations and operations.","Drive continuous improvement in leasing processes, templates and controls to improve cycle times, compliance and commercial outcomes."],"heading":"Performance Reporting, Systems & Stakeholder Communication"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Executive Leadership","jobFamilyGroup":"Corporate"},"careerTrack":"Management","jobFamily":"Executive Leadership","jobFamilyGroup":"Corporate","skills":null,"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-25T10:58:11.352Z","updatedAt":"2026-04-06T03:54:54.453Z"},{"id":"7729cca3-c3d0-4230-8399-c3713b482254","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Chief People Officer","description":"As Chief People Officer at Region Group, Role holder is responsible for leading the Group’s people strategy, including talent management, organisational capability, culture, and employee experience. Role holder has a strong track record in aligning people initiatives with business objectives to drive performance, employee engagement, and long-term value creation.","department":"Corporate","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":15,"experienceMax":0,"educationRequired":null,"reportingTo":"Chief Executive Officer","directReports":null,"version":2,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-03-30T04:33:14.825Z","accountabilities":[{"points":["Lead the enterprise people strategy for Region Group, aligning workforce, culture and capability priorities to REIT portfolio performance, growth plans and operating model needs.","Design and maintain the People operating model, clarifying accountabilities, service delivery channels and governance to enable consistent outcomes across corporate, property and site-based teams.","Own workforce planning and capability forecasting to ensure critical roles, succession coverage and skills pipelines are in place for asset management, development, funds management and corporate functions.","Set and govern the People budget and investment roadmap, prioritising initiatives that improve productivity, retention, leadership capability and employee experience while maintaining cost discipline."],"heading":"Planning and Organisings"},{"points":["Deliver end-to-end talent acquisition outcomes, ensuring Region Group attracts and appoints capability aligned to role requirements, values and the safety and compliance context of property operations.","Oversee remuneration, benefits and performance frameworks to ensure they are market-aligned, internally equitable and fit for a listed REIT environment, including executive and incentive design governance.","Ensure effective HR operations and employee lifecycle delivery, including onboarding, mobility, role changes and exits, with consistent service standards and accurate people data.","Lead organisation development, learning and leadership programs that build capability for operational excellence, customer outcomes and change delivery across a large, distributed workforce.","Own employee relations and workplace matters, ensuring timely, fair and commercially sound resolution of issues, including industrial relations where applicable."],"heading":"Operations"},{"points":["Represent Region Group with external remuneration and governance advisers to ensure people-related recommendations are evidence-based, defensible and aligned to shareholder and market expectations.","Oversee strategic relationships with key People vendors and partners, ensuring contracted services deliver agreed outcomes across recruitment, learning, wellbeing and HR technology.","Maintain effective engagement with relevant external bodies and networks to keep Region Group informed on Australian employment, industrial relations and people practice developments impacting the REIT sector."],"heading":"External Stakeholder Management"},{"points":["Partner with the executive leadership team to embed a high-performance culture, providing clear advice on organisation design, leadership effectiveness, workforce risk and change impacts.","Lead, develop and hold the People function accountable for service quality, professional standards and delivery outcomes across a complex, multi-site organisation.","Drive enterprise change leadership and communication effectiveness, ensuring people impacts are managed and leaders are equipped to implement change consistently across the business."],"heading":"Internal Stakeholder Management"},{"points":["Ensure compliance of people practices with Australian employment legislation and relevant industrial instruments, maintaining policies and controls that are current, practical and consistently applied.","Govern people-related risk management, including psychosocial safety, conduct, grievances and critical role dependency, ensuring risks are identified, mitigated and escalated appropriately.","Oversee people data governance, privacy and reporting integrity, ensuring accurate workforce insights and assurance-ready documentation to support internal governance and external reporting obligations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Human Resources, Business (Management), Industrial Relations, Organisational Psychology or a closely related discipline (Australian university or an overseas qualification recognised in Australia) — foundational for leading enterprise people strategy in a 1000+ employee REIT.","Postgraduate qualification desirable: Graduate Diploma or Master’s in Human Resource Management, Employment Relations, Organisational Development or MBA (AQF-recognised) — supports executive-level workforce planning, culture and capability in a listed property environment.","Tertiary study covering Australian employment law/industrial relations (e.g., units within HR/IR degrees) — essential for governance, risk and compliance across national operations in Australia.","Formal learning in strategic leadership and change management (university short course or executive education from an Australian provider) — relevant to organisational transformation and employee experience in a REIT with complex stakeholder expectations."],"heading":"Essential Academic Qualifications (Degrees)"},{"points":["Australian HR Institute (AHRI) accreditation (e.g., CAHRI or MAHRI) — widely recognised in Australia and relevant for executive HR governance, ethics and contemporary practice in large organisations including REITs.","AHRI Practising Certification (where applicable) — demonstrates commitment to Australian HR professional standards and continuing professional development for a senior people leader.","Evidence of ongoing CPD aligned to AHRI or equivalent Australian-recognised HR professional framework — supports currency in workplace relations, psychosocial safety and leadership practice.","Executive-level training in HR analytics/people metrics (Australian-recognised provider) — relevant to workforce insights, remuneration governance and performance outcomes in a listed property group."],"heading":"Essential HR Professional Certification (Australia-recognised)"},{"points":["No mandatory professional licence is typically required in Australia to perform Chief People Officer duties — the role is not a regulated licensed occupation.","If acting as a company officer with delegated WHS responsibilities, completion of due diligence training for officers under the Work Health and Safety Act (state/territory recognised training) is strongly expected for governance in a large REIT workforce.","If the role includes oversight of payroll tax, superannuation and reporting controls, completion of Australian compliance training (ATO/Superannuation Guarantee obligations) is expected, though not a formal licence.","Any site access or contractor management requirements (e.g., construction/fit-out environments) may require site inductions and white card for specific locations, but this is not generally an essential licence for the CPO role."],"heading":"Professional Licences (if applicable to the role)"},{"points":["Australian Institute of Company Directors (AICD) Company Directors Course (or Foundations of Directorship) — Australia-recognised and highly relevant to governance, board reporting and risk management in a listed REIT environment.","Governance Institute of Australia short courses/certificates in governance and risk (Australia-recognised) — supports compliance, disclosure culture and policy governance in a corporate REIT setting.","Training in APRA CPS 230/outsourcing and third-party risk concepts (where relevant to the organisation’s risk framework) — useful for vendor-heavy property operations and corporate services in Australia.","Modern Slavery Act 2018 (Cth) compliance training (Australia-recognised provider) — relevant to supply chain and contractor workforce governance common in property and facilities management."],"heading":"Industry-Specific Certifications (REIT / Property / Listed Company Context)"},{"points":["Training in Australian industrial relations and enterprise bargaining (e.g., Fair Work Act, awards, EBAs) via an Australia-recognised provider — essential for managing workforce relations across national operations.","Psychosocial hazard and respectful workplace training aligned to Australian WHS requirements and the Respect@Work reforms — relevant to employee experience, risk mitigation and culture in a large employer.","Remuneration and benefits governance training (Australia-recognised provider), including executive remuneration, STI/LTI fundamentals and disclosure expectations — relevant to listed REIT remuneration frameworks.","Privacy and data handling training aligned to the Privacy Act 1988 (Cth) and OAIC guidance — essential for HR data governance in Australia."],"heading":"Workplace Relations, WHS and People Risk Certifications (Australia-recognised)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and execute an enterprise people strategy aligned to REIT growth, asset performance, customer outcomes and investor expectations, translating business plans into workforce implications.","Lead strategic workforce planning across corporate, asset management, development, leasing, property operations and centre management, including capability mapping and critical role identification.","Design operating models and organisational structures that support multi-site operations and shared services, balancing cost-to-serve with service quality and risk controls.","Use scenario planning for market cycles (interest rates, occupancy, development pipeline) to adjust workforce demand, contingent labour and succession coverage."],"heading":"People Strategy & Workforce Planning (REIT Context)"},{"points":["Ensure compliance with the Fair Work Act 2009, National Employment Standards, modern awards and enterprise agreements relevant to property, retail and corporate workforces.","Oversee IR strategy including bargaining, consultation obligations, dispute resolution, right of entry management and union engagement where applicable.","Establish governance for employment contracts, policies and delegations, ensuring alignment with anti-discrimination laws, privacy requirements and record-keeping obligations.","Manage complex employee relations matters (misconduct, performance, restructures, redundancies) with procedurally fair processes and defensible documentation."],"heading":"Industrial Relations, Employment Law & Compliance (Australia)"},{"points":["Design and govern remuneration frameworks across corporate and site-based roles, including job architecture, market benchmarking and internal equity controls.","Support Board/Remuneration Committee processes for executive remuneration, STI/LTI design and performance measures aligned to REIT value drivers and risk appetite.","Ensure compliance with superannuation obligations, payroll governance, salary packaging and relevant taxation considerations in partnership with Finance.","Implement pay transparency and gender pay equity initiatives consistent with Workplace Gender Equality Agency (WGEA) requirements and contemporary Australian practice."],"heading":"Remuneration, Benefits & Executive Reward Governance"},{"points":["Build end-to-end talent acquisition strategy for hard-to-fill roles (leasing, development, facilities, analytics, risk), including EVP, sourcing channels and assessment standards.","Implement leadership and technical capability programs tailored to REIT functions (asset management, capital projects, property operations, customer experience) and multi-site leadership.","Establish internal mobility, succession planning and critical role pipelines to reduce reliance on external hiring and improve retention of high performers.","Set governance for contractor and labour hire engagement to manage compliance, safety and reputational risk across sites and projects."],"heading":"Talent Acquisition, Mobility & Capability Development"},{"points":["Design performance management frameworks that link individual goals to portfolio outcomes (occupancy, NOI, project delivery, customer metrics) and reinforce accountability.","Lead culture and engagement programs across geographically dispersed teams, using survey insights and action planning to improve retention and productivity.","Embed values and behavioural standards, including conduct expectations for customer-facing retail property environments and corporate governance settings.","Develop recognition and wellbeing initiatives aligned to psychosocial risk management obligations and contemporary Australian workplace expectations."],"heading":"Performance, Culture & Employee Experience"},{"points":["Provide executive oversight of WHS systems consistent with model WHS laws and state/territory requirements, including due diligence obligations for officers.","Integrate WHS governance across corporate offices, shopping centres and project sites, ensuring clear accountabilities between People, Operations and contractors.","Implement psychosocial hazard identification, risk assessment and control measures, including workload, bullying, fatigue and customer aggression risks in retail environments.","Ensure incident management, return-to-work and workers compensation processes are robust, data-driven and aligned to insurer and regulator expectations."],"heading":"Work Health and Safety (WHS) & Psychosocial Risk Management"},{"points":["Establish people metrics and dashboards (turnover, time-to-fill, engagement, safety, capability, diversity) to inform executive decisions and portfolio planning.","Oversee HRIS, payroll and talent systems governance, including data quality, access controls and privacy compliance under the Privacy Act 1988 and Australian Privacy Principles.","Implement standardised HR policies, procedures and controls across business units to reduce risk and improve consistency in a 1000+ employee environment.","Lead continuous improvement of HR service delivery (shared services, HRBP model, centres of expertise) with clear SLAs and stakeholder satisfaction measures."],"heading":"People Analytics, HR Systems & Governance"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Executive Leadership","jobFamilyGroup":"Corporate"},"careerTrack":"Executive","jobFamily":"Executive Leadership","jobFamilyGroup":"Corporate","skills":null,"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-25T10:38:33.857Z","updatedAt":"2026-04-06T03:50:32.372Z"},{"id":"4152e7ff-89a7-49be-99c1-317b0e42f4b1","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Chief Operating Officer and Company Secretary","description":"Role Holder is responsible for leading the Group’s property-related functions including shopping centre operational management, portfolio management, leasing, projects, development, and partner relationships.\n","department":"Corporate","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":15,"experienceMax":0,"educationRequired":["Bachelor of Arts and a Bachelor of Laws (Honours)","and is a member of the Australian Governance Institute (AGIA) and the Chartered Institute of Secretaries (ACIS)."],"reportingTo":"Chief Executive Officer","directReports":null,"version":5,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead enterprise operating strategy and multi-year operating plans aligned to the REIT’s portfolio strategy, investor expectations, and Board priorities.","Design the operating model, governance cadence, and decision-rights to enable consistent delivery across property operations, development, funds management, and corporate services.","Own enterprise resource and capacity planning to ensure critical capabilities, systems, and service partners are aligned to portfolio needs and growth priorities.","Oversee annual budgeting, reforecasting, and cost planning to balance operational performance, asset outcomes, and sustainable cost discipline."],"heading":"Planning and Organising"},{"points":["Deliver enterprise operational performance across the portfolio, ensuring property operations, development delivery, and corporate services meet agreed service standards and business outcomes.","Drive end-to-end execution of Board-approved strategic initiatives, ensuring clear ownership, timely delivery, and benefits realisation across the organisation.","Oversee operational performance management frameworks, ensuring consistent reporting, issue escalation, and corrective action to address underperformance and emerging risks.","Ensure fit-for-purpose business processes and enabling systems are implemented and adopted to improve efficiency, control, and customer outcomes across the REIT.","Lead operational resilience and continuity outcomes, ensuring critical services, incident response, and recovery arrangements are effective and regularly validated."],"heading":"Operations"},{"points":["Represent the organisation with regulators and external governance bodies, ensuring constructive engagement and timely, accurate responses on operational and corporate governance matters.","Oversee key outsourced service provider and strategic supplier outcomes, ensuring performance, risk, and contract obligations support portfolio operations and tenant experience.","Maintain effective relationships with investors, external advisers, and market stakeholders on operational and governance matters, supporting confidence in the REIT’s management and disclosures."],"heading":"External Stakeholder Management"},{"points":["Partner with the CEO and Executive Leadership Team to align operational priorities, resolve cross-functional dependencies, and maintain enterprise delivery discipline.","Lead and develop executive and senior leaders within the operating portfolio, building capability, accountability, and succession depth across a large-scale organisation.","Provide clear, timely enterprise performance insights to the Board and internal stakeholders, enabling informed decisions and consistent organisational alignment."],"heading":"Internal Stakeholder Management"},{"points":["Fulfil Company Secretary accountabilities, ensuring Board and committee governance, meeting processes, and statutory records meet Australian legal and regulatory requirements.","Oversee enterprise risk management and internal control effectiveness, ensuring operational, financial, and compliance risks are identified, managed, and reported within the risk appetite.","Ensure compliance frameworks and assurance programs support obligations under relevant Australian requirements for listed entities and managed investment structures, including timely escalation of material issues."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Property, Real Estate, Commerce, Business, Finance, Economics, Engineering or Law from an Australian university (or overseas equivalent recognised in Australia) — relevant to REIT portfolio, leasing, development and operational management","Postgraduate qualification desirable: MBA or Master of Property/Real Estate/Finance/Project Management from an Australian provider (or recognised equivalent) — supports executive leadership across multi-asset property functions","Company Secretary-focused study: Graduate Diploma of Applied Corporate Governance (or equivalent corporate governance postgraduate coursework) from an Australian institution — relevant to ASX-listed governance and board support","Formal training in financial reporting and analysis (e.g., university-level accounting/finance units or equivalent recognised Australian coursework) — relevant to REIT performance, capital management and investor reporting"],"heading":"Essential Academic Qualifications (Degrees)"},{"points":["Real estate agent licence/certificate of registration (state/territory specific, e.g., NSW Fair Trading / Consumer Affairs Victoria / QLD Office of Fair Trading) — required if personally conducting regulated leasing/agency activities rather than overseeing teams/agents","Building practitioner registration/licensing (state-based, where acting as the responsible practitioner for building work; e.g., NSW Fair Trading / VBA in Victoria / QBCC in Queensland) — only essential if the COO is directly signing off or contracting as the regulated party on development/projects","Work Health and Safety (WHS) due diligence training aligned to Australian WHS laws (e.g., officer due diligence course) — supports statutory ‘officer’ obligations across shopping centre operations and projects","No universal national ‘COO’ or ‘Company Secretary’ licence exists in Australia — licensing requirements are role-dependent and only apply if the role holder personally performs regulated agency or building practitioner functions"],"heading":"Professional Licences (Regulated Licences in Australia)"},{"points":["Governance Institute of Australia (GIA) membership and/or Chartered Governance Professional (CGP) designation — widely recognised for Company Secretary capability in Australia, including ASX-listed environments","Australian Institute of Company Directors (AICD) Company Directors Course (or equivalent) — relevant to board governance, risk oversight and director-level decision-making in a REIT","Demonstrated knowledge of Corporations Act 2001 (Cth) and ASX Listing Rules via recognised Australian governance training (e.g., GIA/AICD programs) — essential for Company Secretary responsibilities","Training in board and committee administration, minutes, resolutions and statutory registers (Australian-recognised short courses) — directly relevant to Company Secretary duties"],"heading":"Company Secretary & Corporate Governance Credentials (Australia-Recognised)"},{"points":["Property Council of Australia (PCA) membership and completion of PCA professional development (e.g., retail property, leasing, development, sustainability) — relevant to Australian property market standards and REIT stakeholder networks","Shopping Centre Council of Australia (SCCA) / PCA retail property programs (where available) — relevant to shopping centre operational management, retailer engagement and centre performance","Certified Practising Valuer (CPV) pathway via the Australian Property Institute (API) — only essential if the role includes responsibility for signing valuation opinions; otherwise beneficial for REIT asset/portfolio oversight","Leasing and retail tenancy compliance training aligned to state Retail Leases legislation (Australian-recognised courses) — relevant to leasing governance and risk management across the portfolio"],"heading":"Industry-Specific Certifications (Property/REIT/Shopping Centre Operations)"},{"points":["Project Management Professional (PMP) (PMI) or PRINCE2 Practitioner (AXELOS) — internationally recognised and accepted in Australia; relevant to major capital works, redevelopment and delivery governance","AIPM certification (Australian Institute of Project Management) such as CPPM/RegPM — Australian-recognised project leadership credential relevant to development and projects","Risk management qualification aligned to ISO 31000 (e.g., short course or certification recognised in Australia) — relevant to enterprise risk, development risk and operational risk in a REIT","Financial crime and compliance training relevant to Australian obligations (e.g., AML/CTF awareness, modern slavery reporting awareness) via recognised Australian providers — supports governance and regulatory compliance expectations for large organisations"],"heading":"Project, Development & Risk/Compliance Qualifications (Australia-Recognised)"}],"keyRelationships":null,"functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Executive Leadership","jobFamilyGroup":"Corporate"},"careerTrack":"Executive","jobFamily":"Executive Leadership","jobFamilyGroup":"Corporate","skills":null,"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-25T09:54:19.352Z","updatedAt":"2026-04-06T03:49:45.472Z"},{"id":"a769f120-bd52-44d3-a23f-b9aa2f748117","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Financial Controller","description":"The Financial Controller is a senior finance role which is primarily responsible for the overall financial accounting and corporate control function in line with our Purpose, Vision, Strategy and Values. This is a key role working with the Board, ARMCC, senior management, external investors and consultants on financial related aspects of the business, providing quality information and advice.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":[],"reportingTo":"Head of Finance","directReports":"Finance Manager, Senior Financial Accountants","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-03-25T08:36:57.124Z","accountabilities":[{"points":["Owning the production and delivery of the Metro Fund financials, budgets and forecasts (including coordinating any other dependencies from property finance or external property managers, for example)","Owning and communicate overall financial timetable (taking into account board meetings, external property managers, forecast requirements, reporting deadlines etc)","Instigating and implementing appropriate cost controls. This may include implementation of individual cost centres, revision of travel / cost management policies, cash management, etc.","Delivery of the corporate aspects of budgeting and forecasting (in conjunction with Head of FP&A). The Head of Finance will coordinate the overall process","Designing and delivering on the cash management and treasury operation requirements of the Group (in conjunction with the Head of Treasury and Sustainability)","Assisting the Chief Financial Officer with the production of the overall corporate strategy and business planning process"],"heading":"Planning and Organising"},{"points":["Overall ownership of the corporate Financial Control and financial accounting function","Production of the statutory financial accounts, annual report, and remuneration report","Leading the monthly management reporting process, delivering insights to Chief Financial Officer and Chief Operating Officer","Owning the overall financial control and shared services aspects of Region’s ERP solution (currently Yardi)","Leading the production of the investor presentation, half year and full year results and investor relations collateral with the Head of Financial Planning & Analysis. The Head of Finance will be overall accountable.","Assisting the Chief Financial Officer and Head of Finance with accounting, investor relations or ad hoc questions / analysis as required","Working closely with the Head of Financial Planning & Analysis, identify revenue or expense opportunities and deliver more insightful management reporting and analysis."],"heading":"Operations"},{"points":["Managing day to day relationship and scope of works with external auditors and tax consultants"],"heading":"External Stakeholder Management"},{"points":["Leading Management representative with the ARMCC on financial accounting matters / requirements","Leading development and delivery of finance related Board and ARMCC papers","Developing and managing the Shared Services function (accounts payable, accounts receivable, data management). This may include transitioning some currently outsourced roles to an insourced function.","Being a senior finance leader working with peers to drive the performance of overall finance function","Providing advice and assistance to treasury, investor relations and property finance functions where required"],"heading":"Internal Stakeholder Management"},{"points":["Designing and maintain appropriate financial controls and policies to adhere with regulatory and accounting standards whilst providing adequate flexibility to meet business requirements"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":"Board, ARMCC, senior management, external investors and consultants, Chief Financial Officer, Chief Operating Officer, external auditors and tax consultants, property finance, external property managers, Shared Services function, Head of Financial Planning & Analysis, Head of Treasury and Sustainability, treasury, investor relations and property finance functions","functionalCompetencies":null,"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":"Management","jobFamily":"Financial Accounting & Reporting","jobFamilyGroup":"Finance","skills":[],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-24T09:52:15.596Z","updatedAt":"2026-04-06T03:56:01.914Z"},{"id":"91105cd0-0ead-4214-91dc-af826a99a079","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Chief Executive Officer","description":"As Chief Executive Officer, Finance, based in Sydney, you will lead Region Group’s enterprise strategy and multi-year value creation plan, optimising REIT portfolio performance, capital allocation and total securityholder returns. You will set the annual planning and budgeting framework, oversee acquisitions, divestments and developments, and drive disciplined performance reporting, digital uplift and tenant outcomes. You will represent the Group with the Board, investors and capital markets, build high-performing executive leadership and culture, and ensure strong governance, risk management, compliance and ethical decision-making.","department":"Corporate","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and own the Region Group enterprise strategy and multi-year value creation plan, ensuring alignment to REIT portfolio objectives, capital allocation priorities, and Board-approved risk appetite.","Set and govern the annual business planning framework across funds management, property operations, development, and corporate functions, ensuring clear priorities, interdependencies, and accountabilities.","Approve and oversee the group budgeting, forecasting and resource allocation approach, ensuring investment decisions are supported by robust assumptions, scenario analysis, and disciplined cost management.","Design and maintain an operating model that enables consistent delivery at scale, including decision rights, performance cadence, and enterprise-wide processes that support portfolio growth and operational efficiency."],"heading":"Planning and Organising"},{"points":["Deliver overall organisational performance outcomes, ensuring the REIT portfolio is managed to optimise income stability, asset quality, and long-term total securityholder returns.","Oversee execution of major strategic initiatives, including acquisitions, divestments, developments and redevelopments, ensuring delivery aligns with approved investment cases and portfolio strategy.","Drive enterprise performance management, ensuring timely, accurate and decision-useful reporting on operational, financial and portfolio performance to enable effective executive and Board oversight.","Ensure customer and tenant outcomes are embedded in operating priorities, strengthening occupancy resilience, leasing performance, and service standards across the portfolio.","Lead digital and data transformation outcomes that improve asset, leasing and corporate decision-making, uplift cyber resilience, and enable scalable operations across a large workforce."],"heading":"Operations"},{"points":["Represent Region Group with investors, analysts and capital markets stakeholders, ensuring credible equity story, transparent performance communication, and sustained confidence in strategy and execution.","Own Board and key external stakeholder relationships, ensuring effective engagement, timely escalation of material matters, and alignment on strategic direction and governance expectations.","Lead strategic partnerships and external negotiations that enhance portfolio performance and capability, including joint ventures, major suppliers, and industry collaborations aligned to REIT objectives."],"heading":"External Stakeholder Management"},{"points":["Lead and develop the executive leadership team, ensuring clear accountability, high performance standards, succession depth, and effective cross-functional decision-making.","Drive organisational culture and employee engagement outcomes across a large, geographically dispersed workforce, ensuring behaviours align with Region Group values, safety expectations, and performance standards.","Own enterprise change leadership and internal communication effectiveness, ensuring strategic priorities are understood, change impacts are managed, and leaders are equipped to deliver outcomes."],"heading":"Internal Stakeholder Management"},{"points":["Ensure compliance with Australian regulatory and listing obligations relevant to a REIT, including continuous disclosure, financial reporting integrity, and governance requirements aligned to Board expectations.","Own the enterprise risk management framework and assurance posture, ensuring material risks across portfolio, development, treasury, cyber, and people are identified, controlled, and reported with clear accountability.","Set and enforce ethical standards and delegated authority controls, ensuring decisions are made within approved limits, conflicts are managed appropriately, and a strong speak-up culture is maintained."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Set and execute a REIT strategy aligned to unitholder value creation, balancing income yield, growth and risk across the property portfolio","Oversee portfolio optimisation decisions (acquisitions, divestments, developments and redevelopments) using disciplined investment hurdles (IRR, NPV, cap rates, WACC) and scenario analysis","Direct capital allocation across maintenance capex, development pipeline, debt reduction and distributions, ensuring sustainable payout ratios and long-term asset performance","Guide asset-class positioning and market selection using Australian property cycle insights, tenant demand drivers and macroeconomic indicators"],"heading":"REIT Strategy, Portfolio & Capital Allocation"},{"points":["Lead enterprise financial management including budgeting, forecasting, cash flow planning and performance reporting across assets, funds and corporate functions","Ensure high-quality financial reporting and disclosure in line with Australian Accounting Standards (AASB/IFRS) and ASX continuous disclosure expectations (where applicable)","Oversee valuation governance, including independent valuations, cap rate assumptions, impairment considerations and sensitivity analysis for investment properties","Establish KPI frameworks for NOI, FFO/AFFO, occupancy, leasing spreads, capex efficiency and total return, driving accountability through executive performance cadence"],"heading":"Financial Leadership, Reporting & Performance Management"},{"points":["Maintain an optimal capital structure for a REIT, balancing gearing targets, interest cover, liquidity buffers and distribution sustainability","Oversee treasury operations including debt maturity profiling, hedging strategy (interest rate swaps/caps), covenant management and counterparty risk controls","Lead engagement with banks, institutional investors, ratings agencies (if relevant) and advisers to secure competitive funding and support strategic transactions","Direct equity and debt market readiness, including investor messaging, guidance discipline and transaction execution governance"],"heading":"Capital Markets, Treasury & Funding"},{"points":["Embed robust governance practices consistent with Australian market expectations, including Board reporting, decision rights, delegations and audit committee effectiveness","Ensure compliance with Corporations Act 2001, ASIC regulatory guidance, APRA-related considerations (where relevant), and AML/CTF obligations for applicable activities","Oversee enterprise risk management across property, financial, operational, cyber and conduct risks, including risk appetite, controls assurance and incident response","Drive compliance with WHS obligations and contractor management requirements across property operations, projects and facilities management"],"heading":"Governance, Risk, Compliance & Regulatory Stewardship"},{"points":["Provide executive oversight of leasing strategy, tenant mix, retention and rent review processes, ensuring alignment to asset business plans and market conditions","Direct operational excellence across property management, facilities, security and customer experience, with clear service standards and cost-to-income discipline","Govern development and major capex programs, including feasibility, planning approvals, procurement, project controls, and delivery to time/cost/quality outcomes","Ensure sustainability and building compliance considerations are integrated into asset plans, including NABERS/Green Star targets and modern slavery supply chain due diligence"],"heading":"Property Operations, Leasing & Development Oversight"},{"points":["Lead strategic stakeholder management across unitholders, lenders, regulators, joint venture partners, major tenants and community stakeholders","Set and maintain a credible investor narrative grounded in transparent performance drivers, portfolio strategy and disciplined capital management","Oversee external communications and reputation management, including market announcements, media engagement and issues management protocols","Build strategic partnerships to support pipeline access, tenant relationships and co-investment opportunities within the Australian REIT landscape"],"heading":"Stakeholder, Investor & Market Engagement"}],"isCompleted":false,"levelsBelowCeo":0,"customFields":{"jobFamily":"Executive Leadership","jobFamilyGroup":"Corporate"},"careerTrack":"Executive","jobFamily":"Executive Leadership","jobFamilyGroup":"Corporate","skills":null,"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-23T12:54:50.164Z","updatedAt":"2026-04-06T03:49:10.339Z"},{"id":"670b9735-165f-46a7-9b48-0c708409194f","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Senior Financial Accountant","description":"Responsible for undertaking the financial management, including financial reporting, managing auditor relationship and statutory reporting in line with our Purpose, Vision, Strategy and Values.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior Finance Manager – Funds and Corporate","directReports":"None","version":4,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-03-24T20:03:36.162Z","accountabilities":[{"points":["Support in preparation of forecasts and budgets especially regarding corporate costs and tax","Participating in various forecast and reporting processes","Working on cash flow forecasting and business modelling"],"heading":"Planning and Organising"},{"points":["Assisting in preparation of year end/half year end financial statements","Implementing and maintaining effective reporting including identify opportunities to enhance cash collections (and identify risks to cash collections)","Providing tracking reports on project works and CAPEX to Asset Management","Investor presentation preparation and management","Financial reporting: including financial management and Board financial reporting (actual, forecast and budget)","Management of Metro and Group forecasting, management of (corporate) accounts payable, business (and fund) financial strategy/modelling, management of corporate costs, Audit Committee papers, valuation of employee share plans, inter-company/consolidation, ledger ownership, tax (including GST, Income Tax returns and FBT) and insurance.","Assisting with implementation of Yardi project"],"heading":"Operations"},{"points":["Assisting in Metro and Group annual/half year audit processes including Ernst & Young/Deloitte queries"],"heading":"External Stakeholder Management"},{"points":["Assist Finance Manager, Financial Controller and Head of Finance as required","This role is responsible for assisting the Finance Manager, Financial Controller and Head of Finance with the Region Corporate Finance"],"heading":"Internal Stakeholder Management"},{"points":["Ledger integrity including reconciliation of balance sheet accounts and ensuring ownership of accounts within the business and in line with IFRS"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":"Internally these will be with the Financial Controller, Finance Manager and Senior Financial Accountant. A working relationship will be maintained with the Property Finance team in relation to budgeting, forecasting and actuals results for Metro and Group. Externally, there will be an important relationship with unlisted fund financial and ASX (listed) reporting (Ernst & Young, Deloitte and BDO).","functionalCompetencies":null,"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":"Management","jobFamily":"Financial Accounting & Reporting","jobFamilyGroup":"Finance","skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-23T12:45:08.516Z","updatedAt":"2026-04-06T03:56:26.598Z"},{"id":"a84347ba-5913-4d09-a1ff-2f285e204c12","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Chief Financial Officer","description":"As Chief Financial Officer of Region Group, you will shape the long-term capital and funding strategy for a leading Australian REIT, overseeing end-to-end finance operations, planning and reporting. Reporting to the CEO, you will optimise capital structure and liquidity, lead investor and banking relationships, and provide strategic insights to the Executive and Board. You will build and mentor a high-performing Finance team, drive effective business partnering across the Group, and uphold best-practice governance, risk and compliance, offering significant influence, exposure to complex transactions, and the opportunity to drive portfolio growth at scale.","department":"Finance","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Chief Executive Officer","directReports":"Multiple smaller teams","version":4,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead the development of Region Group’s long-term capital and funding strategy for its Australian REIT portfolio, ensuring alignment with portfolio growth, asset recycling, and distribution objectives approved by the Board.","Own the annual budgeting and rolling forecasting framework for the Group, ensuring integrated planning across property, development, asset management, and corporate functions to deliver reliable forward-looking financial projections.","Design and maintain the Group’s financial planning models, including scenario and stress testing for interest rate, valuation, occupancy, and refinancing risks, to inform strategic decisions on acquisitions, divestments, and development pipelines.","Plan Finance function structure, capability, and technology roadmaps, including enterprise finance systems and data architecture, to ensure scalable support for a large, listed Australian REIT with operations across multiple jurisdictions."],"heading":"Planning and Organising"},{"points":["Oversee the accuracy, completeness, and timeliness of all statutory and management financial reporting for Region Group, including consolidated results, segment reporting, property-level performance, and distribution calculations.","Ensure robust end-to-end financial operations across the Group, including general ledger, accounts payable and receivable, payroll, treasury operations, and fixed asset accounting, so that service levels meet business and regulatory expectations.","Direct the preparation and analysis of portfolio performance reporting, including net property income, like-for-like metrics, valuation movements, and capital expenditure, to enable informed decision-making by the Executive and Board.","Drive the financial evaluation and execution support for property acquisitions, divestments, developments, and joint ventures, ensuring that transaction structures, pricing, and funding are financially sound and aligned with Group return thresholds.","Oversee the optimisation of the Group’s capital structure and liquidity position, including debt facilities, hedging strategies, and cash management, to support ongoing operations, investment activity, and distribution policy."],"heading":"Operations"},{"points":["Lead Region Group’s engagement with equity and debt investors, analysts, and rating agencies, ensuring transparent, accurate, and timely communication of financial performance, capital management, and strategic priorities.","Maintain strategic relationships with Australian and international banking partners and other capital providers, ensuring facility terms, covenants, and funding availability support the Group’s investment and refinancing needs.","Represent the Group in financial and commercial negotiations with key external parties, including transaction counterparties, joint venture partners, and major service providers, within delegated authority and in line with Board-approved parameters."],"heading":"External Stakeholder Management"},{"points":["Lead, develop, and retain a high-performing Finance leadership team across financial control, tax, treasury, business partnering, and investor relations, ensuring capability and succession are in place for a large listed REIT.","Drive effective business partnering between Finance and internal stakeholders such as Property, Development, Asset Management, Operations, and People & Culture, ensuring financial insights are embedded in commercial and operational decisions.","Provide the CEO, Executive team, and Board with clear, forward-looking financial advice and insights on portfolio strategy, capital allocation, and performance trends, enabling timely and well-informed decision-making."],"heading":"Internal Stakeholder Management"},{"points":["Ensure Region Group’s full compliance with Australian financial reporting, tax, and corporate regulatory requirements, including ASX Listing Rules, Corporations Act obligations, and Australian Securities and Investments Commission expectations for a listed REIT.","Govern the Group’s financial control environment, including policies, delegations of authority, and internal control frameworks, so that financial risks are identified, monitored, and mitigated to an acceptable level.","Oversee external and internal audit programs for financial matters, ensuring audit issues are minimised, findings are addressed promptly, and assurance is provided to the Audit and Risk Committee and Board on financial integrity.","Lead the identification, assessment, and monitoring of financial and treasury risks specific to the REIT sector, including refinancing, covenant, interest rate, counterparty, and valuation risks, and ensure appropriate mitigation strategies are implemented.","Champion high standards of ethical conduct, disclosure, and governance in all Finance activities, ensuring that financial practices, market communications, and insider information handling can withstand external scrutiny and align with ASX and market expectations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Accounting, Finance, Commerce or a closely related discipline from an accredited Australian university (or an overseas equivalent formally recognised in Australia), providing a technical foundation for leading end‑to‑end finance operations in a listed REIT environment.","Postgraduate qualification such as a Master of Finance, Master of Applied Finance, MBA (with a strong finance, strategy or corporate finance focus) or Master of Professional Accounting from an Australian institution, supporting advanced capital management, funding strategy and executive‑level decision making.","Formal coursework in corporate finance, capital markets, financial modelling and valuation (e.g. postgraduate subjects or recognised short courses through Australian universities or professional bodies) to support complex REIT transactions and portfolio optimisation.","Studies in governance, risk management and compliance (e.g. Graduate Certificate in Governance and Risk Management or equivalent units within an MBA) to underpin best‑practice governance and Board reporting in an ASX‑listed REIT context.","Desirable exposure to property, real estate finance or investment subjects (e.g. property economics, real estate investment analysis) within degree or postgraduate programs, directly relevant to the Australian REIT and listed property trust sector."],"heading":"Essential Academic Qualifications"},{"points":["Full professional membership and qualification with Chartered Accountants Australia and New Zealand (CA ANZ) or CPA Australia (e.g. CA or CPA designation), widely recognised in Australia as essential for senior finance executives and CFO roles in listed entities.","Eligibility for and maintenance of membership in CA ANZ or CPA Australia, including completion of the relevant professional program and practical experience requirements, ensuring technical competence and adherence to Australian accounting and ethical standards.","Fellow status (FCA with CA ANZ or FCPA with CPA Australia) strongly preferred for a CFO of a major REIT, evidencing extensive senior leadership experience and recognition within the Australian accounting profession.","Membership of the Financial Services Institute of Australasia (FINSIA) or similar Australian finance professional body, supporting credibility in capital markets, banking relationships and investment community engagement.","Ongoing Continuing Professional Development (CPD) through CA ANZ, CPA Australia or FINSIA to remain current with Australian Accounting Standards (AASB), ASIC and ASX requirements relevant to REIT reporting and disclosure."],"heading":"Professional Accounting and Finance Memberships"},{"points":["Understanding of and ability to operate within an Australian Financial Services Licence (AFSL) framework, as Region Group or its related entities may hold an AFSL for funds management and investment activities; while the CFO may not personally hold the AFSL, they must meet ‘fit and proper’ expectations and support licence compliance.","Capability to be approved as a ‘Responsible Manager’ under an AFSL if required by the organisation’s structure, including holding appropriate qualifications (e.g. CA/CPA plus relevant postgraduate study) and demonstrable experience in financial services and funds management.","Familiarity with obligations under the Corporations Act 2001 (Cth), ASIC Regulatory Guides and ASX Listing Rules, sufficient to satisfy director‑level and senior officer expectations for financial reporting, continuous disclosure and capital raising in an Australian REIT.","No specific statutory personal licence is universally mandated for a CFO role; however, the candidate must be able to satisfy background, probity and fit‑and‑proper checks commonly applied in listed and regulated financial services entities in Australia.","Awareness of Anti‑Money Laundering and Counter‑Terrorism Financing (AML/CTF) regulatory requirements administered by AUSTRAC, ensuring treasury, capital flows and investor transactions within the REIT structure comply with Australian law."],"heading":"Regulatory and Financial Services Licences"},{"points":["Graduate or Fellow membership of the Australian Institute of Company Directors (AICD), ideally completion of the AICD Company Directors Course, to support effective engagement with the Board, governance oversight and director‑level financial stewardship in a listed REIT.","Certification or formal training in corporate governance and board reporting (e.g. Governance Institute of Australia’s Graduate Certificate in Applied Corporate Governance and Risk Management), directly relevant to ASX‑listed property and REIT structures.","Specialist property or real estate investment training (e.g. Property Council Academy programs or similar Australian REIT/real estate investment courses) to deepen understanding of property portfolio dynamics, valuation and capital allocation in the REIT sector.","Recognised risk management training or certification (e.g. Governance Institute risk programs or equivalent) to support enterprise risk management, financial risk oversight and compliance frameworks within a large property investment group.","Investor relations or capital markets training (e.g. AIRA – Australasian Investor Relations Association courses) to strengthen capability in managing institutional investors, analysts and banking syndicates for an ASX‑listed REIT."],"heading":"Industry‑Specific and Governance Certifications"},{"points":["Demonstrated competence in Australian Accounting Standards (AASB) and International Financial Reporting Standards (IFRS), particularly those relevant to property, leases, fair value measurement and financial instruments, as required for REIT financial statements.","Strong working knowledge of ASX Listing Rules and ASX Corporate Governance Principles and Recommendations, ensuring compliant financial reporting, market announcements and capital management activities for a listed REIT.","Proficiency in treasury and capital markets practices relevant to Australian REITs, including debt capital markets, bank facilities, interest rate risk management and liquidity management, supported by formal or recognised training where possible.","Experience‑backed understanding of tax considerations for Australian REITs and managed investment trusts (MITs), including distribution, withholding tax and stapled structures, supported by relevant tax or REIT‑specific training.","Advanced capability in financial planning and analysis (FP&A), budgeting and forecasting tools, ideally supported by recognised training in financial modelling and analytics (e.g. accredited financial modelling courses recognised in Australia) to drive portfolio‑level insights."],"heading":"Technical and Reporting Standards Competencies"}],"keyRelationships":null,"functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Executive Leadership","jobFamilyGroup":"Finance"},"careerTrack":"Executive","jobFamily":"Executive Leadership","jobFamilyGroup":"Finance","skills":null,"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-23T12:31:59.368Z","updatedAt":"2026-04-06T03:49:25.656Z"},{"id":"4aab82f2-bb90-4c91-8fdd-7063c862ab3b","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Senior Finance Manager – Funds and Corporate","description":"The Senior Finance Manager – Funds and Corporate is a senior finance role which is primarily responsible for the overall financial accounting and corporate control function for Group and Metro JV’s. This will be a key role working with internally with the CFO, General Manager of Corporate Finance, Investor Relations, Corporate Finance team, Commercial Finance team and senior management. Externally this requires working with external auditors and consultants on financial related aspects of the business, providing quality information and advice.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":[],"reportingTo":"General Manager of Corporate Finance","directReports":"1– Finance Manager; 1 – Senior Financial Accountant","version":5,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-03-23T12:13:46.474Z","accountabilities":[{"points":["Manage preparation of corporate forecasts and budgets including any variance analysis","Own and communicate overall financial timetable (taking into account board meetings, external property managers, forecast requirements, reporting deadlines etc)","Delivery of the corporate aspects of budgeting and forecasting (in conjunction with General Manager of Commercial Finance)."],"heading":"Planning and Organising"},{"points":["Responsible for the corporate financial control and financial accounting function","Responsible for the statutory financial accounts for Group and Metro and other ASX related reporting","Lead the monthly corporate reporting process","Owner of salaries and wages accounting and forecast","Responsible for financial sections of the remuneration report","Accountable for the production of the half year and full year financial statements for Group and Metro","Assist Chief Financial Officer and General Manager of Corporate Finance with accounting or ad hoc questions and analysis as required","Working closely with the General Manager of Commercial Finance, identify revenue or expense opportunities and deliver more insightful management reporting and analysis.","Supporting any corporate related activities as they arise"],"heading":"Operations"},{"points":["Manage day to day relationship and scope of works with external auditors","Assist with tax compliance management with external providers"],"heading":"External Stakeholder Management"},{"points":["Being a finance leader working with peers to drive the performance of overall finance function"],"heading":"Internal Stakeholder Management"},{"points":["Responsible for development of accounting policies","Design and maintain appropriate financial controls and policies to adhere with regulatory and accounting standards whilst providing adequate flexibility to meet business requirements"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":"This will be a key role working with internally with the CFO, General Manager of Corporate Finance, Investor Relations, Corporate Finance team, Commercial Finance team and senior management. Externally this requires working with external auditors and consultants on financial related aspects of the business, providing quality information and advice.","functionalCompetencies":null,"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":"Management","jobFamily":"Corporate Finance & Treasury","jobFamilyGroup":"Finance","skills":[],"kpis":null,"jobAd":{"id":"4aab82f2-bb90-4c91-8fdd-7063c862ab3b","kpis":null,"level":null,"title":"Senior Finance Manager – Funds and Corporate","skills":[],"status":"approved","version":5,"location":"Sydney","createdAt":"2026-03-23T11:06:17.662Z","createdBy":"98598d82-50b4-4527-b945-a0b45120e4d8","updatedAt":"2026-03-24T12:13:46.873Z","updatedBy":"98598d82-50b4-4527-b945-a0b45120e4d8","approvedAt":"2026-03-23T12:13:46.474Z","approvedBy":"98598d82-50b4-4527-b945-a0b45120e4d8","department":"Finance","isTemplate":false,"skillsList":[],"description":"The Senior Finance Manager – Funds and Corporate is a senior finance role which is primarily responsible for the overall financial accounting and corporate control function for Group and Metro JV’s. This will be a key role working with internally with the CFO, General Manager of Corporate Finance, Investor Relations, Corporate Finance team, Commercial Finance team and senior management. Externally this requires working with external auditors and consultants on financial related aspects of the business, providing quality information and advice.","isCompleted":false,"reportingTo":"General Manager of Corporate Finance","customFields":null,"directReports":"1– Finance Manager; 1 – Senior Financial Accountant","experienceMax":null,"experienceMin":null,"employmentType":"Full-Time","levelsBelowCeo":3,"accountabilities":[{"points":["Manage preparation of corporate forecasts and budgets including any variance analysis","Own and communicate overall financial timetable (taking into account board meetings, external property managers, forecast requirements, reporting deadlines etc)","Delivery of the corporate aspects of budgeting and forecasting (in conjunction with General Manager of Commercial Finance)."],"heading":"Planning and Organising"},{"points":["Responsible for the corporate financial control and financial accounting function","Responsible for the statutory financial accounts for Group and Metro and other ASX related reporting","Lead the monthly corporate reporting process","Owner of salaries and wages accounting and forecast","Responsible for financial sections of the remuneration report","Accountable for the production of the half year and full year financial statements for Group and Metro","Assist Chief Financial Officer and General Manager of Corporate Finance with accounting or ad hoc questions and analysis as required","Working closely with the General Manager of Commercial Finance, identify revenue or expense opportunities and deliver more insightful management reporting and analysis.","Supporting any corporate related activities as they arise"],"heading":"Operations"},{"points":["Manage day to day relationship and scope of works with external auditors","Assist with tax compliance management with external providers"],"heading":"External Stakeholder Management"},{"points":["Being a finance leader working with peers to drive the performance of overall finance function"],"heading":"Internal Stakeholder Management"},{"points":["Responsible for development of accounting policies","Design and maintain appropriate financial controls and policies to adhere with regulatory and accounting standards whilst providing adequate flexibility to meet business requirements"],"heading":"Compliance, Risk and Governance"}],"keyRelationships":"This will be a key role working with internally with the CFO, General Manager of Corporate Finance, Investor Relations, Corporate Finance team, Commercial Finance team and senior management. Externally this requires working with external auditors and consultants on financial related aspects of the business, providing quality information and advice.","softCompetencies":null,"educationRequired":[],"experienceRequired":null,"functionalCompetencies":null,"qualificationsAndLicenses":[{"points":["Ledger integrity including reconciliation of balance sheet accounts and ensuring ownership of accounts within the business and in line with IFRS","Assisting in Metro and Group annual/half year audit processes including Ernst & Young/Deloitte queries","Assisting in preparation of year end/half year end financial statements","Support in preparation of forecasts and budgets especially regarding corporate costs and tax","Implementing and maintaining effective reporting including identifying opportunities to enhance cash collections and risks to cash collections","Providing tracking reports on project works and CAPEX to Asset Management","Assist Finance Manager, Financial Controller and Head of Finance as required","Investor presentation preparation and management"],"heading":""}]},"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-23T11:06:17.662Z","updatedAt":"2026-04-06T03:56:44.227Z"},{"id":"fcb52fff-8015-4214-9ec1-31dffae95c26","tenantId":"53acb457-3507-463b-a860-d4189e5c652d","useCaseId":"00000000-0000-0000-0000-000000000003","title":"General Manager of Corporate Finance","description":"The General Manager of Corporate Finance is a senior finance role, responsible for all aspects of financial control and accounting, statutory reporting, and associated services, treasury and risk. 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This will include the following key relationships:","Deliver the Board, Remuneration and ARMCC papers based on the agreed timetable","Drive the sustainability strategy and roadmap for delivering on this.","Development our capital management framework and policies including ensuring we have the optimal debt structure, supporting the Treasury and Sustainability Finance Manager with the continual improvement and management of our treasury function, and working with the Corporate Strategy and Investor Relations Lead on equity related activities.","Enabling the corporate accounting team to deliver on reporting, budgets and short term forecasts.","Working with other senior finance leaders to drive team engagement, strategy and process improvements. This may include undertaking finance wide projects that aren’t directly related to the above accountabilities.","Any ad-hoc projects required by the CFO"],"heading":"Planning and Organising"},{"points":["Ensuring the corporate monthly financial close is accurately completed inline with timetables. requirements of other teams and in accordance with the finance related policies and procedures","Being the “data owner” of all data and financial information that feeds into the trial balance","The accurate and timely administration of leases and invoicing, accounts payable, and accounts receivable. Duties include ensuring the efficient handling of lease agreements, prompt payment of invoices, and accurate recording of tenant receipts.","Addressing and adapting to external statutory reporting requirements, such as changes to accounting standards, or new regulation (ie new sustainability reporting)","Working closely with the General Manager of Commercial Finance to deliver more insightful management reporting and analysis and support the production of the overall budget and forecasts"],"heading":"Operations"},{"points":["External auditors and tax advisors","Support Corporate Strategy and Investor Relations Lead with investor queries / presentations and corporate business planning requirements.","Company Secretary on any requirements / dealings with regulatory bodies"],"heading":"External Stakeholder Management"},{"points":["Audit, Risk Management, and Compliance Committee and Board","Remuneration Committee and associated consultants"],"heading":"Internal Stakeholder Management"},{"points":["Ownership of finance related policies and procedures","Maintaining professional independence and form an independent view of financial performance"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":"Key internal relationships will include the ARMCC / Board, Remuneration Committee, Head of Portfolio Management, Company Secretary, and senior finance leaders. External relationships would include auditors, tax advisors, external property managers and finance providers, and regulatory bodies.","functionalCompetencies":null,"isCompleted":false,"levelsBelowCeo":2,"customFields":null,"careerTrack":"Management","jobFamily":"Corporate Finance & Treasury","jobFamilyGroup":"Finance","skills":[],"kpis":[],"jobAd":{"id":"fcb52fff-8015-4214-9ec1-31dffae95c26","kpis":[],"level":null,"title":"General Manager of Corporate Finance","skills":[],"status":"approved","version":3,"location":"Sydney","createdAt":"2026-03-23T10:55:37.977Z","createdBy":"98598d82-50b4-4527-b945-a0b45120e4d8","updatedAt":"2026-03-23T12:27:56.609Z","updatedBy":"98598d82-50b4-4527-b945-a0b45120e4d8","approvedAt":"2026-03-23T12:27:56.207Z","approvedBy":"98598d82-50b4-4527-b945-a0b45120e4d8","department":"Finance","isTemplate":false,"skillsList":[],"description":"The General Manager of Corporate Finance is a senior finance role, responsible for all aspects of financial control and accounting, statutory reporting, and associated services, treasury and risk. This includes being the overall owner for the actual financial results and the financial control / framework ensuring completeness and accuracy of data that provides reliance for statutory financial requirements.","isCompleted":false,"reportingTo":"Chief Financial Officer","customFields":null,"directReports":"4 – Financial Controller; Senior Shared Services Manager; Treasury and Sustainability Senior Finance Manager","experienceMax":0,"experienceMin":0,"employmentType":"Full-Time","levelsBelowCeo":2,"accountabilities":[{"points":["Overall management of financial reporting, risk and financial control and teams that undertake these activities","Delivering on actual half year and full year finance results including associated statutory reporting. This will include the following key relationships:","Deliver the Board, Remuneration and ARMCC papers based on the agreed timetable","Drive the sustainability strategy and roadmap for delivering on this.","Development our capital management framework and policies including ensuring we have the optimal debt structure, supporting the Treasury and Sustainability Finance Manager with the continual improvement and management of our treasury function, and working with the Corporate Strategy and Investor Relations Lead on equity related activities.","Enabling the corporate accounting team to deliver on reporting, budgets and short term forecasts.","Working with other senior finance leaders to drive team engagement, strategy and process improvements. This may include undertaking finance wide projects that aren’t directly related to the above accountabilities.","Any ad-hoc projects required by the CFO"],"heading":"Planning and Organising"},{"points":["Ensuring the corporate monthly financial close is accurately completed inline with timetables. requirements of other teams and in accordance with the finance related policies and procedures","Being the “data owner” of all data and financial information that feeds into the trial balance","The accurate and timely administration of leases and invoicing, accounts payable, and accounts receivable. Duties include ensuring the efficient handling of lease agreements, prompt payment of invoices, and accurate recording of tenant receipts.","Addressing and adapting to external statutory reporting requirements, such as changes to accounting standards, or new regulation (ie new sustainability reporting)","Working closely with the General Manager of Commercial Finance to deliver more insightful management reporting and analysis and support the production of the overall budget and forecasts"],"heading":"Operations"},{"points":["External auditors and tax advisors","Support Corporate Strategy and Investor Relations Lead with investor queries / presentations and corporate business planning requirements.","Company Secretary on any requirements / dealings with regulatory bodies"],"heading":"External Stakeholder Management"},{"points":["Audit, Risk Management, and Compliance Committee and Board","Remuneration Committee and associated consultants"],"heading":"Internal Stakeholder Management"},{"points":["Ownership of finance related policies and procedures","Maintaining professional independence and form an independent view of financial performance"],"heading":"Compliance, Risk and Governance"}],"keyRelationships":"Key internal relationships will include the ARMCC / Board, Remuneration Committee, Head of Portfolio Management, Company Secretary, and senior finance leaders. External relationships would include auditors, tax advisors, external property managers and finance providers, and regulatory bodies.","softCompetencies":null,"educationRequired":[],"experienceRequired":null,"functionalCompetencies":null,"qualificationsAndLicenses":[{"points":["Overall management of financial reporting, risk and financial control and teams that undertake these activities","Delivering on actual half year and full year finance results including associated statutory reporting","Manage key relationships with Audit, Risk Management and Compliance Committee, Board, Remuneration Committee and associated consultants, and external auditors and tax advisors","Deliver the Board, Remuneration and ARMCC papers based on the agreed timetable","Ownership of finance related policies and procedures","Drive the sustainability strategy and roadmap for delivering on this"],"heading":""}]},"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-23T10:55:37.977Z","updatedAt":"2026-04-06T03:56:57.800Z"},{"id":"f4e51801-3f03-4420-85a0-43bf0baa8547","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Senior Claims Officer","description":"Lead the assessment and processing of complex insurance claims, ensuring accurate evaluation, timely resolution, and exceptional customer service. Provide expert guidance on claims policies, mentor junior staff, and maintain compliance with regulatory requirements while optimising claims outcomes.","department":"Finance","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":8,"educationRequired":null,"reportingTo":"Finance Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Plan and prioritise complex claims to ensure timely and accurate resolution","Contribute to continuous improvement of claims workflows and procedures","Assist in workforce planning and training support for junior claims officers"],"heading":"Planning and Organising"},{"points":["Assess and process complex insurance claims with accuracy and efficiency","Review claim documentation, policy coverage, and supporting evidence","Investigate claims by liaising with claimants, assessors, and third-party providers","Determine claim validity and coverage in accordance with policy terms and conditions","Calculate claim settlements and negotiate outcomes where appropriate","Handle escalated claims and resolve disputes professionally","Participate in quality assurance reviews and audits"],"heading":"Operations"},{"points":["Provide technical guidance to junior claims officers","Collaborate with underwriting, legal, and finance teams on complex claims","Share best practices to enhance team capability and performance","Support training and onboarding of new team members"],"heading":"Internal Stakeholder Management"},{"points":["Communicate clearly with claimants regarding claim progress and outcomes","Liaise with brokers, assessors, legal advisors, and service providers","Maintain positive relationships with customers and third-party stakeholders","Negotiate settlements with external parties where required"],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with insurance regulations and company policies","Maintain accurate and complete claims documentation","Identify and report potential fraud or suspicious activity","Adhere to privacy and data protection requirements"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Provide empathetic and professional service to claimants during difficult times","Respond to customer needs promptly and with clear, helpful communication"],"heading":"Delight Customers"},{"points":["Clearly explain complex policy terms and claim decisions to customers","Facilitate difficult conversations with sensitivity and professionalism"],"heading":"Communicate and Engage"},{"points":["Build effective working relationships with internal teams and external stakeholders","Collaborate with assessors, legal advisors, and service providers to resolve claims"],"heading":"Connect and Partner"},{"points":["Adapt to changing regulations, policies, and industry practices","Support implementation of new systems and process improvements"],"heading":"Embrace Change"},{"points":["Continuously identify opportunities to improve claims handling efficiency","Propose innovative solutions to enhance customer experience and operational effectiveness"],"heading":"Innovate and Improve"},{"points":["Consider diverse perspectives when assessing claims and making decisions","Promote inclusive practices in customer interactions and team collaboration"],"heading":"Diversity of Thinking"},{"points":["Align claims handling activities with organisational goals and customer service standards","Contribute to strategic initiatives that improve claims outcomes and customer satisfaction"],"heading":"Strategy and Direction"},{"points":["Achieve key performance indicators for claims processing time and quality","Balance customer service excellence with cost-effective claims management"],"heading":"Drive Business Outcomes"},{"points":["Demonstrate resilience and professionalism when handling challenging claims","Inspire and mentor team members to achieve high performance standards"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Relevant tertiary qualification in Business, Finance, Insurance, or related field preferred","Insurance industry qualifications (e.g., ANZIIF, CIP) highly regarded"],"heading":"Educational Background"},{"points":["Minimum 5 years' experience in insurance claims handling or related role","Demonstrated experience processing complex claims and handling escalations","Experience mentoring or training junior staff is desirable"],"heading":"Experience Requirements"},{"points":["Proof of Australian working rights","ASIC Tier 2 General Insurance qualification (or willingness to obtain)","Clean credit check and background verification"],"heading":"Licenses & Compliance"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Expert knowledge of insurance products, policy terms, and coverage interpretation","Strong analytical skills for assessing claim validity and determining appropriate settlements"],"heading":"Claims Processing"},{"points":["Ability to investigate complex claims through systematic analysis of documentation","Proficiency in identifying inconsistencies, gaps, and potential fraud indicators"],"heading":"Investigation & Analysis"},{"points":["Knowledge of Australian insurance legislation, regulations, and industry codes of practice","Understanding of claims handling standards and regulatory requirements"],"heading":"Regulatory & Compliance"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Claims Management","jobFamilyGroup":"Finance"},"careerTrack":"Individual Contributor","jobFamily":"Claims Management","jobFamilyGroup":"Finance","skills":[{"skill":"Insurance Claims Processing","weightage":9},{"skill":"Claims Investigation & Evidence Analysis","weightage":9},{"skill":"Policy Interpretation & Coverage Assessment","weightage":9},{"skill":"Risk Assessment","weightage":8},{"skill":"Fraud Detection & Prevention","weightage":8},{"skill":"Regulatory Compliance (ASIC / Insurance Standards)","weightage":8},{"skill":"Claims Negotiation & Settlement","weightage":8},{"skill":"Stakeholder & Broker Management","weightage":7},{"skill":"Customer Relationship Management","weightage":7},{"skill":"Claims Documentation & Case Management Systems","weightage":7}],"kpis":[{"points":[{"point":"Achieve and maintain an average customer satisfaction score of at least 4.3/5.0 for complex and escalated claims (measured via post-claim survey within 5 business days of claim finalisation), with a minimum survey response rate of 25%, each quarter.","weightage":20},{"point":"Resolve at least 90% of customer complaints and disputes relating to assigned claims within 10 business days of receipt (or within agreed regulatory timeframes where applicable), and reduce repeat customer contacts on the same claim to an average of 2.0 or fewer per claim, measured monthly.","weightage":20}],"category":"Customer"},{"points":[{"point":"Finalise at least 85% of assigned complex claims within agreed internal service standards (or documented, customer-agreed extensions), and achieve a median end-to-end cycle time improvement of 10% versus the previous quarter for the same claim complexity band, measured quarterly.","weightage":25},{"point":"Maintain claims quality and compliance by achieving at least 98% documentation completeness and accuracy across monthly QA/audit samples, with zero high-risk compliance breaches (including privacy and regulatory non-compliance) attributable to own caseload, measured monthly and reported quarterly.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase team capability by providing structured technical coaching to junior claims officers resulting in (a) at least 2 coached officers improving their QA/audit quality score by 5 percentage points or more within 6 months, and (b) delivery of at least 2 workflow/procedure improvements per quarter that are implemented and demonstrate a measurable benefit (minimum 5% reduction in rework or cycle time in the impacted process) within the following quarter.","weightage":15}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-16T20:13:36.265Z","updatedAt":"2026-03-16T20:17:21.348Z"},{"id":"ce2d07fd-4b1f-406f-94ef-1fe1d0800d4d","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Junior Software Engineer","description":"As a Junior Software Engineer in ABC Limited’s Technology team (Sydney), you’ll support the delivery of secure, reliable backend features and AWS serverless microservices for our insurance and financial services platforms, reporting to the Lead Software Engineer. You’ll plan and sequence sprint work, define technical approaches for user stories, build production-ready code with automated tests, and help diagnose and resolve incidents using observability tools. You’ll collaborate with product, security and operations, engage vendors professionally, and follow SDLC, change and audit controls to meet privacy, security and regulatory obligations—growing your skills in a large enterprise environment.","department":"Technology","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Lead Software Engineer","directReports":"0","version":3,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Plan and sequence assigned engineering work to align with ABC Limited delivery priorities, sprint commitments, and agreed release timelines for insurance and financial services platforms.","Define clear technical approaches for allocated user stories, including API contracts, data handling, and error scenarios, to enable efficient build and review within the team’s engineering standards.","Maintain accurate visibility of progress, dependencies, and delivery risks for assigned work, escalating early with practical options to protect delivery outcomes and customer impact."],"heading":"Planning and Organising"},{"points":["Deliver secure, maintainable backend features and AWS serverless microservices that meet functional requirements and non-functional expectations for performance, resilience, and scalability.","Ensure production-ready code quality by implementing appropriate automated tests and addressing edge cases, reliability concerns, and usability impacts before changes are promoted through environments.","Restore service reliability by diagnosing and resolving application, API, and backend issues using approved observability and incident tools, with fixes that reduce recurrence and customer impact."],"heading":"Operations"},{"points":["Ensure effective technical engagement with external vendors and cloud service providers by raising well-defined issues, supplying diagnostic evidence, and validating outcomes to protect platform stability.","Represent ABC Limited professionally in external technical forums relevant to assigned work, ensuring communications are accurate, security-conscious, and aligned to organisational standards."],"heading":"External Stakeholder Management"},{"points":["Collaborate with product, engineering, security, and operations teams to deliver changes that are fit for purpose in an insurance and financial services context, including clear acceptance criteria and operational readiness.","Provide timely, high-quality engineering updates and documentation that enable effective peer review, knowledge sharing, and smooth handover across teams in a large enterprise environment."],"heading":"Internal Stakeholder Management"},{"points":["Ensure software changes adhere to ABC Limited security, privacy, and data handling requirements, including secure coding practices and appropriate controls for sensitive customer and policy data.","Maintain compliance with relevant Australian regulatory and internal governance obligations by following approved SDLC controls, change management requirements, and audit-ready documentation standards."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Initiates customer centric solutions","Seeks to enhance customer experiences and improve outcomes","Seeks and identifies opportunities to surprise and delight customers (internal and external)","Supports digital transformation initiatives and understands how they can improve processes and customer interactions"],"heading":"Delight Customers"},{"points":["Facilitates interactive discussions","actively listening and responding appropriately","Adapts own communication style to influence others","Uses varying methods to engage others (e.g. presentations","written communications","etc.)","Utilises digital communication platforms to enhance engagement"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Embraces change, seeing it as an opportunity to learn and grow","Supports others in adapting to change and manages resistance","Uses effective change management strategies to ensure smooth transitions","Leverages digital platforms to facilitate and communicate change initiatives"],"heading":"Embrace Change"},{"points":["Identifies issues in existing systems and processes that may not be obvious to others","Challenges the status quo and offers progressive ideas and solutions","Recognises ideas of all stakeholders and encourages innovative approaches","Embraces digital opportunities in data analytics to improve processes and customer insights"],"heading":"Innovate and Improve"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"},{"points":["Achieves objectives within own job area to deliver results aligned to the Group's strategy","Promotes team understanding of Group's purpose and strategy and contribution of work to the Group's direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Seeks and provides feedback and opportunities to learn , valuing contribution of self and others","Promotes and encourages excellence, growth and autonomy in self and others","Applies learning from previous experiences to improve future approaches and solutions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Software Engineering, Computer Science, Information Technology or a closely related discipline from an Australian university (or overseas equivalent recognised in Australia) — relevant to enterprise backend development in regulated insurance/financial services.","Graduate Certificate (AQF Level 8) in Cyber Security, Cloud Computing or Software Engineering from an Australian registered provider (or recognised equivalent) — supports secure SDLC, privacy and regulatory obligations common in financial services.","Tertiary-level unit or short course in Secure Coding / Application Security (e.g., OWASP-aligned training delivered by an Australian RTO or recognised provider) — directly relevant to building secure backend services and meeting audit controls.","Tertiary-level unit or short course in Software Testing/QA (unit testing, integration testing, test automation) from an Australian provider or recognised equivalent — aligns to production-ready code with automated tests and incident reduction.","Coursework or micro-credential in Agile delivery (Scrum/Kanban fundamentals) from a recognised Australian training provider — relevant to sprint planning, sequencing work and delivering user stories in an enterprise environment."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No professional licence is legally required in Australia to work as a Junior Software Engineer — software engineering roles are not a licensed occupation in Australia.","No Australian Financial Services Licence (AFSL) is required for this role — AFSL applies to entities providing financial services, not to internal technology delivery roles.","No state/territory trade or electrical licence is required — the role is software-based and does not involve regulated physical works.","No mandatory security clearance is specified — clearances may be employer/client-specific, but are not a universal licensing requirement for this role in Australia."],"heading":"Professional Licences (if applicable to the role)"},{"points":["AWS Certified Developer – Associate (Amazon Web Services) — directly relevant to AWS serverless microservices used in Australian insurance/financial services platforms.","AWS Certified Solutions Architect – Associate (Amazon Web Services) — supports designing secure, reliable cloud services and aligning to enterprise architecture and controls.","Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent cloud fundamentals certification — demonstrates baseline cloud literacy commonly expected in large Australian financial services environments (even where AWS is primary).","Certified SAFe® Practitioner (Scaled Agile) or equivalent enterprise agile certification — relevant to working in large organisations (1000+ employees) with scaled delivery and governance.","ITIL® 4 Foundation (PeopleCert/Axelos) — relevant to incident management, change control and service operations practices common in regulated Australian financial services."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"},{"points":["ISO/IEC 27001 Foundation or ISO 27001 Internal Auditor (recognised training providers in Australia) — supports understanding of information security management controls used in Australian financial services.","CompTIA Security+ (CompTIA) — baseline security certification relevant to secure coding, incident response awareness and working with security teams.","GIAC Secure Software Programmer (GSSP) or equivalent secure software development certification — directly relevant to building secure backend services and reducing vulnerabilities.","Certified Information Systems Security Professional (CISSP) (ISC2) — not mandatory for junior level, but recognised in Australia and relevant for growth in security governance within financial services.","Privacy training aligned to the Australian Privacy Principles (APPs) (recognised Australian provider) — supports compliance with privacy obligations in insurance and financial services."],"heading":"Security, Risk and Compliance Certifications (relevant to regulated Insurance and Financial Services)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Write clean, maintainable code in at least one mainstream language (e.g., Java, C#, Python or TypeScript) following team standards and secure coding practices","Build and consume RESTful APIs, including request/response validation, error handling, pagination and versioning suitable for customer and internal insurance platforms","Use common design patterns and principles (e.g., SOLID basics) to implement features with guidance from senior engineers","Apply defensive programming to handle edge cases common in financial services (e.g., rounding, currency handling, idempotency for payments/transactions)"],"heading":"Core Software Development (Backend and APIs)"},{"points":["Write and optimise basic SQL queries (joins, indexes awareness) and understand transaction concepts (ACID) for policy, claims and customer data","Implement data access using approved frameworks/ORMs and follow schema migration practices (e.g., Flyway/Liquibase) under supervision","Understand data modelling fundamentals (entities, relationships, normalisation) and how they map to insurance domain concepts","Handle sensitive data appropriately (e.g., encryption at rest/in transit where required, avoiding logging of personal information)"],"heading":"Data and Persistence (SQL/NoSQL)"},{"points":["Create unit tests and basic integration tests using team frameworks, aiming for meaningful coverage of business rules (e.g., premium calculations, eligibility checks)","Use mocking/stubbing appropriately and understand test data management for repeatable builds","Participate in code reviews, respond to feedback, and follow Definition of Done including documentation and test evidence","Support defect triage by reproducing issues, writing clear bug reports, and contributing fixes with regression tests"],"heading":"Testing and Quality Engineering"},{"points":["Use Git effectively (branching, pull requests, resolving conflicts) and follow team workflows (e.g., trunk-based or GitFlow)","Work with CI/CD pipelines (e.g., Azure DevOps, GitHub Actions, Jenkins) to run builds, tests and static analysis, and address pipeline failures","Understand environment promotion (dev/test/stage/prod) and basic release practices including feature flags and rollback awareness","Apply secure dependency management (pinning versions, reviewing vulnerabilities) and follow organisational change controls appropriate to financial services"],"heading":"DevOps Fundamentals and SDLC Practices"},{"points":["Follow secure coding fundamentals (OWASP Top 10 awareness) including input validation, authentication/authorisation checks, and protection against common web vulnerabilities","Handle personal and financial information in line with the Privacy Act 1988 and Australian Privacy Principles (APPs), including data minimisation and least privilege","Demonstrate awareness of APRA CPS 234 expectations for information security (e.g., access control, incident reporting pathways, third-party risk considerations) as applied within the organisation","Ensure logging and monitoring do not expose sensitive data and align with internal policies and audit requirements"],"heading":"Security, Privacy and Regulatory Awareness (Australia)"},{"points":["Understand core insurance concepts (policy lifecycle, underwriting, claims, renewals) and translate requirements into well-scoped technical tasks","Implement business rules with traceability to requirements and support auditability (e.g., clear commit messages, change records, and test evidence)","Work with integration points common in the sector (identity providers, payment gateways, document generation, messaging/queues) following agreed interface contracts","Collaborate with product, QA, risk/compliance and operations to deliver changes safely in a regulated environment"],"heading":"Insurance and Financial Services Domain Delivery"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":"Individual Contributor","jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Backend software development in a mainstream language (Java/C#/Python/TypeScript) with clean code, SOLID basics and defensive programming","weightage":9},{"skill":"RESTful API design and implementation (validation, error handling, pagination, versioning, idempotency) for customer-facing and internal platforms","weightage":9},{"skill":"AWS serverless microservices engineering (e.g., Lambda, API Gateway, DynamoDB/SQS/SNS, IAM) with resilience and scalability considerations","weightage":10},{"skill":"Data persistence and modelling (SQL querying/optimisation, ACID transactions, schema migrations with Flyway/Liquibase, ORM fundamentals)","weightage":8},{"skill":"Automated testing and quality engineering (unit/integration tests, mocking/stubbing, test data management, regression testing)","weightage":9},{"skill":"CI/CD and SDLC controls (Git workflows, pipeline troubleshooting, environment promotion, feature flags/rollback, secure dependency management)","weightage":8},{"skill":"Security, privacy and regulatory-aligned engineering (OWASP Top 10, secure coding, least privilege, Privacy Act 1988/APPs, APRA CPS 234 awareness)","weightage":10},{"skill":"Observability and incident response for backend services (logging/metrics/tracing, root-cause analysis, incident tools, reducing recurrence)","weightage":8},{"skill":"Integration engineering in financial services (identity providers, payment gateways, messaging/queues, interface contracts, error/retry patterns)","weightage":7},{"skill":"Audit-ready engineering documentation and change governance (change records, traceability to requirements, release evidence, operational readiness)","weightage":7}],"kpis":[{"points":[{"point":"Reduce avoidable cloud run-cost for owned AWS serverless services by achieving a minimum 8% reduction in average monthly cost per 1,000 successful requests (baseline set from the first full month after KPI commencement), while maintaining p95 latency within agreed SLOs and no increase in Sev 1–2 incidents, by 30 September 2026.","weightage":25}],"category":"Financial"},{"points":[{"point":"Improve customer-impacting reliability by achieving at least a 20% reduction in customer-affecting incidents (Sev 1–2) attributable to owned components per quarter (baseline = prior quarter), and meeting a quarterly target of ≥99.9% availability for owned APIs/services, measured via approved observability tooling, for Q2–Q3 FY2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Deliver sprint commitments with quality by completing at least 85% of committed story points per sprint for assigned work, with ≥90% of changes passing CI on first run and ≤5% of production deployments requiring rollback/hotfix within 7 days, measured monthly from 1 April 2026 to 30 September 2026.","weightage":30}],"category":"Internal Processes"},{"points":[{"point":"Increase engineering capability and compliance readiness by completing 2 role-relevant capability outcomes by 30 September 2026: (1) deliver at least 3 peer-reviewed knowledge artefacts (e.g., runbook, ADR, or troubleshooting guide) adopted by the team, and (2) achieve ≥95% adherence for assigned changes to SDLC controls (security checks, change records, and audit-ready documentation) as evidenced by quarterly governance sampling with no high-risk findings.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-16T09:53:47.712Z","updatedAt":"2026-03-16T10:00:12.964Z"},{"id":"b5268444-137a-439e-a0aa-d734a88166f5","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Software Engineer","description":"As a Software Engineer at ABC Limited, you will design and deliver secure, scalable software that powers our core insurance and financial services platforms. You will plan and own end-to-end solutions, collaborate closely with product, underwriting, claims and risk teams, and guide vendors to align with our architecture and security standards. You will help embed compliance and risk controls into engineering decisions, resolve complex production issues, and mentor other engineers. This role offers the opportunity to influence enterprise-wide technology, work with modern cloud-ready architectures, and grow your technical and leadership capability.","department":"Technology","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Lead Software Engineer","directReports":"0","version":3,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Design technical delivery plans for core insurance and financial services applications at ABC Limited, sequencing features and dependencies so that engineering work aligns with product, underwriting, and claims roadmaps.","Translate business and regulatory requirements in the Australian insurance and financial services context into scalable solution architectures and backlog priorities that can be delivered incrementally by engineering squads.","Define and maintain software engineering workflows, coding standards, and architectural patterns for assigned platforms so that work is structured for predictable delivery, reuse, and maintainability across ABC Limited’s large-scale environment."],"heading":"Planning and Organising"},{"points":["Own the end-to-end engineering delivery of assigned software components and services that underpin ABC Limited’s policy administration, claims, billing, and risk systems, ensuring they meet agreed functional, performance, and reliability expectations in production.","Deliver secure, resilient, and cloud-ready software solutions for insurance and financial products, ensuring designs and implementations integrate effectively with existing enterprise platforms and data flows within ABC Limited.","Drive timely resolution of complex production issues and defects within owned applications, including root cause analysis and sustainable technical remediation, so that customer impact, operational disruption, and technology risk are minimised."],"heading":"Operations"},{"points":["Oversee the technical aspects of work delivered by software vendors, cloud providers, and implementation partners supporting ABC Limited’s insurance and financial services platforms, ensuring their solutions conform to agreed architectures, security expectations, and integration standards.","Represent ABC Limited’s engineering interests in external technical forums, vendor design sessions, or industry working groups, influencing solution decisions so that external technologies and services support the organisation’s product roadmap and regulatory obligations in Australia."],"heading":"External Stakeholder Management"},{"points":["Lead collaboration with product owners, underwriting, claims, finance, and risk teams to shape technical solution options and trade-offs, ensuring engineering decisions balance customer experience, operational efficiency, and compliance requirements.","Provide technical coaching, code review leadership, and architectural guidance to software engineers within the squad or domain, building engineering capability and improving consistency of delivery across ABC Limited’s large-scale technology landscape."],"heading":"Internal Stakeholder Management"},{"points":["Ensure that software designs, data flows, and integrations for ABC Limited’s insurance and financial services platforms comply with relevant Australian regulatory and prudential expectations, including privacy, data protection, and information security standards, and that these requirements are embedded into engineering decisions.","Govern engineering risk within owned platforms by enforcing secure coding practices, appropriate access controls, and technical controls, and by providing clear technical input into risk assessments, audits, and technology governance forums so that technology-related risks are identified, documented, and treated in a timely manner."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Software Engineering, Computer Science, Information Technology or a closely related discipline from an Australian university or an overseas qualification recognised in Australia (relevant to building secure, scalable platforms in financial services).","Graduate Certificate (AQF Level 8) in Cyber Security, Cloud Computing, Software Engineering or Information Systems (Australian provider; supports secure-by-design and risk-aware engineering in insurance/financial services).","Tertiary-level unit or short course in Secure Software Development / Application Security (Australian university or recognised RTO; directly relevant to embedding security and compliance controls).","Tertiary-level unit or short course in Systems Design / Distributed Systems / Microservices (Australian university or recognised provider; relevant to cloud-ready, enterprise-scale architectures)."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory professional licence is required in Australia to work as a Software Engineer (the role is not a regulated engineering registration category in NSW for typical software development work).","No Australian Financial Services Licence (AFSL) is required for this role, as it does not involve providing financial product advice or dealing services to clients.","No electrical/telecommunications trade licence is required, as the role focuses on software design and delivery rather than regulated installation or cabling work.","If the role requires access to sensitive customer data, the employer may require completion of internal background checks and security onboarding; these are employer requirements rather than professional licences."],"heading":"Professional Licences (if applicable to the role)"},{"points":["ASIC Regulatory Guide awareness training (e.g., RG 104/105/146-aligned compliance training as applicable) delivered by an Australian provider; supports understanding of regulatory expectations in financial services technology environments.","APRA CPS 234 Information Security awareness or practitioner training (Australian-recognised course; directly relevant to security controls and incident management in regulated entities).","Privacy and data protection training aligned to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) via an Australian provider; relevant to handling customer and claims data.","Business continuity and operational resilience training aligned to APRA CPS 230 (Australian-recognised course; relevant to designing resilient systems and managing production incidents)."],"heading":"Industry-Specific Certifications (insurance/financial services compliance and risk)"},{"points":["AWS Certified Solutions Architect – Associate (widely recognised in Australia; relevant to designing scalable, secure cloud-ready architectures).","Microsoft Certified: Azure Solutions Architect Expert or Azure Developer Associate (widely recognised in Australia; relevant where platforms are hosted on Azure in financial services).","Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD) (industry-recognised in Australia; relevant to containerised, scalable platform delivery).","ISC2 Certified in Cybersecurity (CC) or CompTIA Security+ (recognised in Australia; relevant to secure engineering decisions and risk controls).","ITIL 4 Foundation (recognised in Australia; relevant to production support, incident/problem management and service reliability in enterprise environments)."],"heading":"Technical Certifications (cloud, security and engineering practice recognised in Australia)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Design, build and maintain backend services and RESTful APIs with clear contracts (OpenAPI/Swagger), versioning and backward compatibility for customer and internal platforms.","Apply secure coding practices (OWASP Top 10) including input validation, output encoding, authentication/authorisation checks and safe error handling.","Write clean, maintainable code using agreed patterns (e.g., layered architecture, hexagonal) and conduct effective code reviews with constructive feedback.","Implement robust logging, tracing and error handling to support production support and incident response in regulated environments."],"heading":"Software Engineering Fundamentals (Backend & APIs)"},{"points":["Build and deploy services using CI/CD pipelines (e.g., GitHub Actions, Azure DevOps, Jenkins) with automated build, test and release gates.","Use Infrastructure as Code (e.g., Terraform, CloudFormation, Bicep) to provision repeatable environments with least-privilege access controls.","Containerise applications (Docker) and deploy to orchestration platforms (Kubernetes/EKS/AKS) or managed compute (ECS/App Service) with health checks and autoscaling.","Implement operational readiness: monitoring/alerting (CloudWatch, Azure Monitor, Prometheus), SLOs/SLIs, and runbooks aligned to on-call practices."],"heading":"Cloud, DevOps and Platform Delivery (AWS/Azure)"},{"points":["Model and manage relational data (PostgreSQL, SQL Server, Oracle) with appropriate indexing, constraints, migrations and performance tuning for high-volume policy and claims workloads.","Use caching and messaging patterns (e.g., Redis, Kafka, SQS/Service Bus) to improve throughput, resilience and decoupling across services.","Implement data access layers with secure handling of sensitive data, including encryption in transit and at rest, and key management (KMS/Key Vault).","Support data quality and lineage considerations for reporting and analytics, including idempotent processing and audit-friendly event records."],"heading":"Data Engineering and Persistence (Transactional & Analytical)"},{"points":["Engineer solutions that support compliance with the Privacy Act 1988 and Australian Privacy Principles (APPs), including data minimisation, retention and secure disposal.","Apply controls aligned to APRA CPS 234 (Information Security) such as access management, vulnerability management, security monitoring and incident response support.","Implement strong identity and access management (OAuth2/OIDC, SSO, RBAC/ABAC) and secrets management (Vault, KMS/Key Vault) with rotation practices.","Contribute to threat modelling and security testing (SAST/DAST/dependency scanning) and remediate findings within agreed risk and change processes."],"heading":"Security, Privacy and Regulatory Compliance (Australia)"},{"points":["Develop automated unit, integration and contract tests with meaningful coverage and maintainable test suites (e.g., JUnit, NUnit, pytest, Jest).","Use test environments and test data management approaches suitable for financial services, including masking/anonymisation of personal information.","Implement performance and reliability testing (load, soak, resilience) for critical customer journeys such as quotes, renewals and claims lodgement.","Adopt quality gates in CI/CD (linting, static analysis, coverage thresholds) and participate in defect triage and root cause analysis."],"heading":"Quality Engineering and Test Automation"},{"points":["Build services that support core insurance processes (policy administration, underwriting rules, billing, claims) with strong auditability and traceability.","Design integrations with internal and third-party systems (brokers, payment gateways, identity providers) using secure APIs, event-driven patterns and reliable retries.","Implement data and process controls to support audit and operational risk requirements, including immutable logs and change history for key transactions.","Collaborate with product, risk, compliance and operations stakeholders to translate requirements into technical solutions that meet regulatory and customer expectations."],"heading":"Insurance and Financial Services Domain Delivery"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":"Individual Contributor","jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Backend software engineering & RESTful API design (OpenAPI/Swagger, versioning, backward compatibility)","weightage":10},{"skill":"Cloud-native delivery on AWS/Azure (managed compute, networking basics, cloud-ready architectures)","weightage":9},{"skill":"CI/CD and DevOps automation (GitHub Actions/Azure DevOps/Jenkins, release gates, quality gates)","weightage":9},{"skill":"Infrastructure as Code (Terraform/CloudFormation/Bicep) with least-privilege access controls","weightage":8},{"skill":"Containerisation and orchestration (Docker, Kubernetes/EKS/AKS) including autoscaling and health checks","weightage":8},{"skill":"Data persistence and performance engineering (PostgreSQL/SQL Server/Oracle, indexing, migrations, tuning)","weightage":8},{"skill":"Security engineering & Australian regulatory compliance (OWASP Top 10, Privacy Act 1988/APPs, APRA CPS 234, IAM OAuth2/OIDC, secrets management)","weightage":10},{"skill":"Observability and production incident management (logging, tracing, monitoring/alerting, SLO/SLI, root cause analysis)","weightage":9},{"skill":"Event-driven integration patterns (Kafka/SQS/Service Bus, retries, idempotency, audit-friendly event records)","weightage":7},{"skill":"Insurance platform domain delivery (policy administration, underwriting, claims, billing) with auditability and traceability controls","weightage":7}],"kpis":[{"points":[{"point":"Deliver measurable run-cost reduction for owned policy/claims/billing services by achieving a minimum 8% reduction in monthly cloud and platform operating costs (AUD) by Monday 15 March 2027, while maintaining or improving agreed service levels (no increase in Sev 1/2 incident rate and no degradation of p95 API latency beyond +5% versus the FY26 baseline).","weightage":25}],"category":"Financial"},{"points":[{"point":"Improve customer and frontline experience for digital policy and claims journeys by increasing production availability of customer-impacting services to at least 99.95% per quarter and reducing customer-impacting incidents (Sev 1/2) by at least 20% by Monday 15 March 2027, measured via incident records and customer contact/complaint drivers linked to outages or defects.","weightage":25}],"category":"Customer"},{"points":[{"point":"Increase delivery predictability and quality for owned components by achieving (a) at least 85% sprint commitment reliability (completed vs committed story points) averaged across each quarter, and (b) at least 90% of changes deployed to production with no Sev 1/2 defect within 7 days (change failure rate ≤10%), by Monday 15 March 2027, measured from Jira and CI/CD/incident data.","weightage":30}],"category":"Internal Processes"},{"points":[{"point":"Lift engineering capability and governance maturity by ensuring that by Monday 15 March 2027: (a) 100% of squad engineers complete at least 2 role-relevant learning modules (secure coding, cloud resilience, or Australian privacy/data protection) and demonstrate application through at least 1 peer-reviewed improvement each; and (b) code review effectiveness improves to a median PR review turnaround time of ≤1 business day with ≥95% of PRs receiving at least 1 substantive review comment, measured via LMS and repository analytics.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-16T09:43:57.049Z","updatedAt":"2026-03-16T09:52:46.934Z"},{"id":"653be8a3-2572-4974-ab5d-e25808acd727","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Lead Software Engineer","description":"As Lead Software Engineer at ABC Limited, you will own the technical delivery of core insurance and financial services platforms, shaping solution roadmaps, engineering standards and delivery plans that balance customer, regulatory and commercial needs. You will drive product-centric engineering, oversee code and architecture quality, manage critical incidents, and lead engagement with vendors and internal stakeholders. You will also embed compliance, security and risk governance into designs while coaching engineers, offering significant influence over technology direction, exposure to complex enterprise platforms, and clear opportunities for leadership growth within a large, evolving organisation.","department":"Technology","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Principal Software Engineer","directReports":null,"version":3,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead the technical planning of core insurance and financial services platforms at ABC Limited, translating product and underwriting strategies into scalable solution roadmaps that balance customer outcomes, regulatory expectations, and technology constraints.","Design and maintain delivery plans for software initiatives, including sequencing of features, dependency management, and capacity assumptions, to ensure engineering work is prioritised in line with portfolio, risk, and commercial priorities across the organisation.","Shape and refine engineering workflows, development standards, and architectural guardrails so that teams can consistently deliver secure, resilient, and maintainable solutions that align with ABC Limited’s enterprise architecture and long-term technology direction."],"heading":"Planning and Organising"},{"points":["Own the end-to-end technical delivery of complex software solutions for ABC Limited’s insurance and financial products, ensuring releases meet agreed functional, performance, and reliability expectations in production environments.","Drive the application of product thinking within the engineering team, ensuring that solution designs, trade-offs, and technical decisions are grounded in customer journeys, claims and policy servicing needs, and measurable business outcomes.","Oversee the engineering quality of code, architecture, and integration patterns across assigned platforms, ensuring solutions are secure by design, cloud-ready where applicable, and compatible with core policy administration, claims, billing, and risk systems.","Ensure timely resolution of critical production incidents and systemic defects within owned platforms, driving root cause analysis and sustainable remediation so that operational risk, customer impact, and business disruption are minimised."],"heading":"Operations"},{"points":["Oversee the technical engagement with key software vendors, cloud providers, and implementation partners supporting ABC Limited’s insurance and financial services platforms, ensuring their deliverables, integration approaches, and technical standards align with agreed architectures and security expectations.","Represent ABC Limited’s engineering interests in external technical forums, industry working groups, or vendor design sessions, influencing solution direction so that external technology decisions support the organisation’s product roadmap, risk appetite, and regulatory obligations in Australia."],"heading":"External Stakeholder Management"},{"points":["Lead collaboration with product owners, underwriting, claims, finance, and risk teams to shape solution options and delivery trade-offs, ensuring engineering decisions transparently balance customer experience, operational efficiency, and compliance requirements.","Build and develop the capability of software engineers within the squad or domain, providing technical coaching, code and design review leadership, and constructive feedback so that the team’s engineering maturity, autonomy, and delivery consistency improve over time."],"heading":"Internal Stakeholder Management"},{"points":["Ensure that software designs, data flows, and integrations for ABC Limited’s insurance and financial services platforms comply with relevant Australian regulatory and prudential expectations, including privacy, data protection, and information security standards, and that these considerations are embedded into engineering decisions.","Govern engineering risk within owned platforms by enforcing secure coding practices, appropriate access controls, and technical controls, and by providing clear technical input into risk assessments, audits, and technology governance forums so that technology-related risks are identified, documented, and treated in a timely manner."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Software Engineering, Computer Science, Information Technology or a closely related discipline from an Australian university or an institution recognised under the Australian Qualifications Framework (AQF).","Postgraduate qualification (e.g. Graduate Certificate, Graduate Diploma or Master’s in Software Engineering, Computer Science, Cyber Security, or Information Systems) from an AQF‑recognised provider, strongly preferred for a lead role in complex enterprise platforms.","Formal tertiary study or accredited subjects in software architecture, distributed systems, or cloud computing (e.g. microservices, event‑driven architectures) relevant to large‑scale financial and insurance platforms.","Completed coursework or tertiary units in information security, risk management, and/or compliance (e.g. units aligned to APRA CPS 234, CPS 231, CPS 230 concepts) to support embedding security and risk governance into designs.","Evidence of ongoing professional development through short courses or micro‑credentials from recognised Australian providers (e.g. universities, ACS‑accredited training, AICD, or major cloud vendors) in modern engineering practices such as DevOps, SRE, CI/CD and secure coding."],"heading":"Essential Academic Qualifications"},{"points":["No formal statutory professional licence is legally required in Australia to work as a Lead Software Engineer in insurance and financial services, as software engineering is not a licensed profession under Australian law.","For overseas‑qualified candidates, skills assessment or recognition through the Australian Computer Society (ACS) is recommended to validate ICT qualifications and experience against Australian standards.","Right to work in Australia (Australian citizenship, permanent residency, or valid work visa) is essential to hold a full‑time lead engineering role in a regulated financial services organisation.","Police and background checks suitable for employment in the Australian financial services sector (including potential ASIC or AUSTRAC‑related checks as required by the employer’s policies) to meet fit‑and‑proper and risk governance expectations.","Adherence to internal governance, risk and compliance frameworks mandated by Australian regulators (e.g. APRA, ASIC) as part of employment conditions, even though no external engineering licence is mandated."],"heading":"Professional Licences and Registrations"},{"points":["Certification or formal training in IT service management such as ITIL 4 Foundation (from AXELOS/PeopleCert or an accredited Australian training partner) to support incident, change and problem management in enterprise environments.","Certification or structured training in risk and compliance relevant to financial services (e.g. Governance, Risk and Compliance short courses from Australian universities, GRC Institute programs, or APRA‑focused training) to align with regulatory and risk governance obligations.","Cyber security or information security certification such as (ISC)² Certified Information Systems Security Professional (CISSP), ISACA Certified Information Security Manager (CISM), or equivalent, recognised in Australia and relevant to embedding security into solution design.","Training or certification in financial services regulation and conduct (e.g. short courses on APRA prudential standards, ASIC regulatory guides, CPS 234 information security obligations) from recognised Australian providers to ensure solutions meet regulatory expectations.","Membership or certification with a recognised Australian professional body such as the Australian Computer Society (ACS) or Engineers Australia (IT/Software Engineering college) to demonstrate adherence to professional and ethical standards in the technology domain."],"heading":"Industry‑Specific and Governance Certifications"},{"points":["Cloud platform certifications from major providers used in Australian financial services (e.g. AWS Certified Solutions Architect – Associate or Professional, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect) obtained through globally recognised vendors and accepted in Australia.","DevOps and CI/CD‑focused certifications such as AWS Certified DevOps Engineer – Professional, Microsoft Certified: DevOps Engineer Expert, or vendor‑neutral DevOps Institute certifications, supporting product‑centric engineering and continuous delivery.","Architecture‑oriented certifications such as TOGAF 9/10 (from The Open Group) or equivalent enterprise architecture credentials, widely recognised in Australia and relevant to leading architecture and standards for core platforms.","Agile and product delivery certifications such as Scrum Alliance Certified ScrumMaster (CSM), Scrum.org Professional Scrum Master (PSM), or SAFe Agilist (Scaled Agile) to support product‑centric engineering and stakeholder engagement in large organisations.","Secure coding or application security certifications/training (e.g. SANS secure coding courses, OWASP‑aligned training, or vendor‑specific secure development programs) recognised in Australia and directly relevant to building secure insurance and financial services platforms."],"heading":"Technical and Cloud Engineering Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Designs and implements scalable, secure and maintainable software architectures (microservices, event-driven and API-first) suitable for high-volume insurance and financial services platforms.","Applies strong knowledge of object-oriented and functional programming, design patterns and refactoring techniques to ensure code quality, testability and long-term maintainability.","Leads end-to-end solution design, including data models, integration patterns and performance considerations, ensuring alignment with ABC Limited’s enterprise architecture standards.","Conducts and enforces rigorous code reviews, coding standards and engineering best practice (including unit, integration and contract testing) across multiple squads.","Evaluates and selects appropriate technologies, frameworks and libraries based on technical merit, security posture, vendor support and long-term sustainability in the Australian market."],"heading":"Enterprise-Grade Software Design and Engineering"},{"points":["Designs and operates cloud-native solutions on major cloud platforms commonly used in Australia (e.g. AWS, Azure or GCP), with a focus on resilience, cost optimisation and data residency considerations.","Implements and maintains CI/CD pipelines (e.g. using Git-based workflows, Jenkins, GitHub Actions, Azure DevOps or similar) to enable frequent, reliable and compliant releases into non-prod and production environments.","Defines and enforces infrastructure-as-code practices (e.g. Terraform, CloudFormation, ARM/Bicep) to ensure repeatable, auditable and secure environment provisioning across development, test and production.","Collaborates with Site Reliability Engineering and infrastructure teams to implement observability (logging, metrics, tracing, alerting) and incident response processes aligned with service-level objectives.","Ensures deployment and operational practices meet Australian financial services expectations for availability, disaster recovery, backup, and business continuity."],"heading":"Cloud, DevOps and Platform Engineering"},{"points":["Designs and builds software in line with Australian Prudential Regulation Authority (APRA) and Australian Securities and Investments Commission (ASIC) expectations for information security, operational resilience and outsourcing/third-party risk.","Implements secure coding practices (e.g. OWASP Top 10, secure authentication and authorisation, encryption in transit and at rest) appropriate for handling sensitive financial and personal information under the Privacy Act 1988 and the Australian Privacy Principles (APPs).","Ensures solutions support compliance with relevant Australian standards and frameworks (e.g. CPS 234 Information Security, CPS 231 Outsourcing, CPS 232 Business Continuity Management, ISO 27001 where applicable).","Works with risk, legal and compliance teams to ensure technical designs and integrations (including with third-party providers and cloud services) meet regulatory, data residency and audit requirements in Australia.","Builds and maintains robust access controls, logging and audit trails to support internal and external audits, incident investigations and regulatory reporting obligations."],"heading":"Security, Risk and Regulatory Compliance (Australian Context)"},{"points":["Translates insurance and financial services concepts (e.g. policy lifecycle, underwriting, claims, premium calculations, risk assessment, payments and collections) into robust technical solutions and data models.","Designs and integrates systems with core insurance platforms, policy administration systems, claims engines, payment gateways and customer portals, ensuring data integrity and transactional reliability.","Implements solutions that support regulatory reporting, financial reconciliation and controls relevant to Australian insurance and financial products (e.g. general insurance, life, superannuation, investment products).","Optimises system performance and scalability for peak events common in the Australian market (e.g. catastrophe events, renewals, end-of-financial-year processing) while maintaining service quality.","Ensures customer-facing and adviser/broker-facing solutions meet industry expectations for usability, accessibility and transparency, supporting fair customer outcomes and responsible product distribution."],"heading":"Domain-Specific Engineering for Insurance and Financial Services"},{"points":["Designs and implements robust APIs (REST, GraphQL or event-based) and integration patterns to connect internal systems, partner platforms and third-party data providers within the Australian financial ecosystem.","Ensures data quality, lineage and consistency across policy, claims, customer and financial data domains, supporting accurate reporting, analytics and regulatory submissions.","Implements secure and efficient data integration with external services (e.g. identity providers, payment processors, credit and risk data sources) in line with Australian data protection and open data expectations.","Collaborates with data and analytics teams to enable downstream use of operational data for pricing, risk modelling, fraud detection and customer insights, while maintaining privacy and security controls.","Designs solutions that consider future open finance/open insurance and Consumer Data Right (CDR) developments in Australia, enabling extensible and standards-aligned data sharing capabilities."],"heading":"Data Management, Integration and API Engineering"},{"points":["Provides hands-on technical leadership to multiple cross-functional squads, setting engineering direction, breaking down complex initiatives and ensuring alignment with ABC Limited’s technology roadmap.","Partners with product owners, business stakeholders and architects to refine requirements, estimate effort and prioritise work, balancing technical integrity, regulatory needs and commercial outcomes.","Leads technical discovery, proof-of-concept and spike activities to de-risk complex initiatives, particularly where regulatory, security or integration constraints are significant.","Mentors and upskills engineers of varying seniority, promoting modern engineering practices, continuous improvement and a strong engineering culture within the Australian financial services context.","Drives disciplined delivery practices (e.g. Agile, Scrum, Kanban) and contributes to release planning, risk management and dependency management across teams and vendors."],"heading":"Technical Leadership, Delivery and Stakeholder Collaboration"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":"Management","jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Enterprise-scale software architecture and design (microservices, event-driven, API-first)","weightage":10},{"skill":"Cloud-native engineering and DevOps on major cloud platforms (AWS/Azure/GCP) with IaC and CI/CD","weightage":9},{"skill":"Secure coding and information security aligned to Australian financial services regulations (APRA, ASIC, CPS 234, Privacy Act)","weightage":10},{"skill":"Domain engineering for insurance and financial services (policy, claims, underwriting, billing, payments)","weightage":9},{"skill":"Data integration and API engineering (REST/event-based APIs, integration patterns, data quality and lineage)","weightage":8},{"skill":"Site reliability, observability and incident management for mission-critical platforms","weightage":8},{"skill":"Technical leadership across multiple squads (code review, standards, mentoring, technical direction)","weightage":9},{"skill":"Stakeholder and vendor collaboration (product, underwriting, claims, risk, external partners)","weightage":8},{"skill":"Product-centric delivery and agile planning (roadmapping, prioritisation, dependency and risk management)","weightage":8},{"skill":"Driving innovation and continuous improvement in engineering practices within a regulated enterprise","weightage":7}],"kpis":[{"points":[{"point":"Increase the proportion of engineering delivery capacity allocated to high-value insurance and financial services initiatives (as defined in the approved portfolio and business case ROI) so that at least 80% of story points delivered per quarter are mapped to initiatives with a forecasted ROI above the portfolio hurdle rate, while delivering committed quarterly roadmap scope within ±10% variance to plan by 30 June 2026.","weightage":25}],"category":"Financial"},{"points":[{"point":"Improve production stability and responsiveness of core customer-facing insurance platforms (policy, claims and billing journeys) by reducing customer-impacting Sev1 and Sev2 incidents by 30% year-on-year and achieving a minimum 99.9% monthly application availability, while maintaining an average customer digital NPS of at least +40 for journeys supported by owned platforms by 31 December 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Lift engineering quality and delivery efficiency across owned platforms by achieving: (a) at least 85% of code changes covered by automated unit and integration tests, (b) a reduction in escaped defects to production of 25% year-on-year, and (c) a minimum of 75% of deployments executed via fully automated CI/CD pipelines with a change failure rate below 10% and median lead time from code commit to production of under 2 days by 30 September 2026.","weightage":30}],"category":"Internal Processes"},{"points":[{"point":"Increase the engineering capability and maturity of the squad/domain by ensuring 100% of engineers have an agreed technical development plan, at least 80% complete a minimum of 40 hours per year of relevant training or certification (with at least 50% focused on cloud, security, or modern architecture practices), and achieving an average team engagement score of at least 80% on the annual technology engagement survey by 31 December 2026.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-16T09:33:31.340Z","updatedAt":"2026-03-16T09:42:02.864Z"},{"id":"6fdd715d-67ca-440a-97f6-aa713cdbfb6c","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Principal Software Engineer","description":"As Principal Software Engineer at ABC Limited in Sydney, reporting to the CTO, you will set technical direction and target architecture for priority platforms, leading hands-on delivery of secure, resilient distributed systems across the full lifecycle. You will shape engineering workflows, automation and quality practices, drive operational reliability through incident leadership and telemetry, and align cross-team design patterns and delivery sequencing. Partnering with product, risk, security, operations and vendors, you will balance customer value with regulatory obligations, manage technical risk, and mentor engineers to lift capability and impact at enterprise scale.","department":"Technology","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":10,"experienceMax":20,"educationRequired":null,"reportingTo":"Chief Technology Officer","directReports":"3 and above","version":3,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead the technical direction and target architecture for priority platforms and services, ensuring alignment to ABC Limited’s insurance and financial services strategy, risk appetite, and technology standards.","Own the engineering delivery approach for complex initiatives by defining delivery milestones, dependency management, and sequencing across teams to enable predictable outcomes at enterprise scale.","Drive capacity and capability planning for specialist engineering work by identifying skill gaps, tooling needs, and uplift opportunities that improve delivery throughput and quality.","Design and continuously improve engineering workflows (including branching, release, and environment strategies) to reduce delivery friction while maintaining strong controls suitable for regulated environments."],"heading":"Planning and Organising"},{"points":["Deliver hands-on technical leadership across the full software lifecycle for large-scale, distributed systems, ensuring solutions are secure, resilient, maintainable, and fit for purpose in insurance and financial services contexts.","Own architecture and design quality for assigned domains by setting patterns, reviewing designs, and ensuring consistency across products, channels, and shared services.","Lead code quality and engineering excellence outcomes through effective review practices, performance optimisation, and defect prevention, ensuring production readiness and sustainable maintainability.","Oversee operational reliability for live services by leading incident response practices, post-incident reviews, and telemetry-driven improvements that reduce recurrence and improve customer experience.","Drive safe and efficient delivery through automation and modern engineering toolchains, ensuring build, test, deployment, and environment practices support rapid change with controlled risk."],"heading":"Operations"},{"points":["Translate customer and partner needs into clear technical outcomes by shaping requirements, validating solution options, and ensuring delivered capabilities meet agreed service expectations.","Oversee vendor and third-party technology engagement for relevant components by setting technical expectations, assuring integration quality, and managing delivery risks that impact ABC Limited services.","Represent ABC Limited’s engineering position in external forums (including partners and industry engagements) by articulating architecture decisions and operational practices that build trust and credibility."],"heading":"External Stakeholder Management"},{"points":["Influence product, risk, security, and operations stakeholders to align on solution trade-offs, ensuring technology decisions balance customer value, resilience, and regulatory obligations.","Mentor and coach engineers to lift capability in system design, problem solving, and communication, creating a stronger engineering bench across teams and domains.","Lead cross-team technical alignment by establishing shared patterns, decision records, and knowledge sharing practices that reduce duplication and improve enterprise consistency."],"heading":"Internal Stakeholder Management"},{"points":["Ensure solutions meet applicable Australian regulatory and industry obligations by embedding security, privacy, and control requirements into architecture, design, and delivery practices.","Own technical risk identification and treatment within the delivery scope by maintaining clear risk records, implementing mitigations, and escalating material issues through appropriate governance pathways.","Maintain audit-ready engineering evidence and traceability by ensuring documentation, approvals, and operational controls support internal assurance, external audit, and ongoing compliance obligations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Software Engineering, Computer Science, Information Technology or equivalent STEM discipline from an Australian university or an overseas qualification recognised in Australia (aligned to ACS/Engineers Australia comparability).","Postgraduate qualification (AQF Level 9) such as a Master of Information Technology, Master of Cyber Security, Master of Data Science, or MBA (Technology/Strategy focus) — highly relevant for 10–20 years’ experience leading enterprise architecture and delivery in regulated financial services.","Formal coursework in secure software engineering and cryptography (university unit or recognised provider) to support secure, resilient distributed systems and regulatory obligations in insurance/financial services.","Formal coursework in distributed systems, cloud computing, and reliability engineering (university unit or recognised provider) to align with target architecture, telemetry, and incident leadership expectations at enterprise scale."],"heading":"Essential Academic Qualifications (Degrees)"},{"points":["TOGAF® Certification (The Open Group) — widely recognised in Australia for enterprise architecture and target architecture setting in large regulated organisations.","AWS Certified Solutions Architect – Professional or Microsoft Certified: Azure Solutions Architect Expert — recognised in Australia and directly relevant to designing secure, resilient cloud platforms in financial services.","Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD) — CNCF certifications recognised in Australia for operating and delivering distributed systems at scale.","ITIL® 4 Foundation (or higher) — relevant to operational reliability, incident leadership, and service management practices common in Australian financial services environments."],"heading":"Essential Professional Certifications (Architecture, Cloud & Engineering Leadership)"},{"points":["CISSP (ISC2) — globally and locally recognised in Australia; relevant to secure architecture, security governance, and managing technical risk in insurance/financial services.","CCSP (ISC2) or CSA Certificate of Cloud Security Knowledge (CCSK) — recognised in Australia; relevant to cloud security controls and shared responsibility models in regulated environments.","ISO/IEC 27001 Lead Implementer or Lead Auditor (PECB/BSI or equivalent) — recognised in Australia; supports security management systems and audit readiness expected in financial services.","SABSA Foundation (or Practitioner) — recognised in Australia; relevant to security architecture and aligning design patterns with risk and regulatory obligations."],"heading":"Industry-Specific Certifications (Security, Risk & Compliance for Financial Services)"},{"points":["SAFe® (Scaled Agile) Agilist/Architect or equivalent scaled delivery certification — commonly recognised in Australia for coordinating cross-team sequencing and enterprise delivery in large financial services organisations.","ICAgile Certified Professional (ICP) or Scrum.org Professional Scrum Master (PSM I/II) — recognised in Australia; relevant to shaping engineering workflows and delivery practices.","Google Cloud Professional Cloud DevOps Engineer or equivalent DevOps certification (AWS DevOps Engineer – Professional / Azure DevOps Engineer Expert) — recognised in Australia; relevant to automation, CI/CD, and operational excellence.","Training/certification aligned to Site Reliability Engineering (SRE) practices (recognised provider) — relevant to telemetry, incident leadership, and reliability targets for customer-facing platforms."],"heading":"Essential Delivery, Quality & Reliability Certifications (DevOps, SRE & Agile)"},{"points":["No mandatory occupational licences are typically required in Australia for a Principal Software Engineer role (software engineering is not a licensed trade/profession in the same way as electrical, plumbing, or medical roles).","If the role includes providing regulated financial product advice or acting as a Responsible Manager for an AFSL holder, additional licensing/authorisations may apply; however, this is not indicated as essential for a principal engineering position.","Where the role requires access to sensitive customer data, employment screening (e.g., National Police Check) is commonly required in Australian financial services, but this is not a professional licence.","Any vendor-specific platform access requirements (e.g., production access approvals) are organisational controls rather than Australian professional licences."],"heading":"Professional Licences (Australia)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Define and govern target-state architecture for core insurance and financial services platforms, balancing modernisation with legacy constraints and business continuity requirements.","Lead platform engineering practices (golden paths, paved roads, internal developer platforms) to improve developer experience, reliability and delivery throughput across multiple squads.","Design scalable, resilient architectures using event-driven patterns, domain-driven design and appropriate integration styles (REST, gRPC, messaging) aligned to enterprise standards.","Establish architectural decision records (ADRs), reference architectures and technology standards, ensuring alignment with CTO strategy and measurable outcomes."],"heading":"Enterprise Architecture & Platform Engineering"},{"points":["Embed security-by-design and privacy-by-design across the SDLC, including threat modelling, secure coding standards, dependency governance and vulnerability management.","Ensure solutions meet Australian regulatory expectations relevant to insurance and financial services, including APRA CPS 234 (information security) and CPS 230 (operational resilience), and align with ASIC expectations where applicable.","Implement strong identity and access management patterns (least privilege, privileged access management, secrets management, key rotation) and auditability suitable for regulated environments.","Drive compliance-aligned engineering controls for data handling, retention and access logging consistent with the Privacy Act 1988 (Cth) and organisational risk policies."],"heading":"Secure Software Engineering & Regulatory Compliance (Australia)"},{"points":["Architect and optimise cloud-native and hybrid solutions (AWS/Azure) with clear non-functional requirements for availability, latency, recoverability and cost efficiency.","Implement Infrastructure as Code (e.g., Terraform/CloudFormation/Bicep) and policy-as-code guardrails to standardise environments and reduce configuration drift.","Design and validate resilience patterns (multi-AZ/region strategies, failover, backup/restore, DR testing) aligned to APRA operational resilience expectations and internal RTO/RPO targets.","Establish SRE-aligned practices (SLIs/SLOs, error budgets, incident response, post-incident reviews) to improve reliability and reduce customer-impacting incidents."],"heading":"Cloud, Infrastructure as Code & Operational Resilience"},{"points":["Design integration approaches for policy administration, claims, billing, payments and customer platforms, ensuring data consistency, traceability and audit readiness.","Implement event streaming and messaging patterns (e.g., Kafka) with schema governance, idempotency and replay strategies suitable for high-integrity financial transactions.","Apply data governance controls (lineage, quality checks, access controls) and support analytics/ML enablement while maintaining privacy and regulatory compliance.","Optimise data storage and retrieval strategies (relational, NoSQL, time-series) with clear performance and cost trade-offs for enterprise-scale workloads."],"heading":"Data Engineering, Integration & Financial Services Domain Systems"},{"points":["Provide technical leadership across multiple teams, setting engineering standards, mentoring senior engineers and influencing delivery priorities with product, risk and operations stakeholders.","Run effective technical governance (architecture reviews, design reviews, risk assessments) and make pragmatic decisions that balance speed, risk and long-term maintainability.","Translate business strategy into executable technical roadmaps, including decommissioning plans, capability uplift and measurable platform outcomes.","Communicate complex technical concepts clearly to executives and non-technical stakeholders, including risk, cost, delivery timelines and operational impacts."],"heading":"Engineering Leadership, Technical Governance & Stakeholder Management"},{"points":["Establish end-to-end quality strategies (unit, integration, contract, performance and security testing) with automation-first principles and clear coverage expectations.","Design and govern CI/CD pipelines with gated controls, artefact provenance, change traceability and rollback strategies appropriate for regulated production environments.","Implement progressive delivery techniques (feature flags, canary releases, blue/green deployments) to reduce release risk and improve customer experience.","Drive observability standards (structured logging, metrics, tracing) and ensure production readiness through runbooks, operational dashboards and on-call enablement."],"heading":"Quality Engineering, CI/CD & Release Management"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":"Management","jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Enterprise architecture for distributed platforms (target-state architecture, reference architectures, ADRs, technology standards)","weightage":10},{"skill":"Cloud-native and hybrid architecture on AWS/Azure (availability, latency, cost optimisation, NFRs)","weightage":9},{"skill":"Secure software engineering and regulatory compliance (security-by-design, threat modelling, APRA CPS 234/CPS 230, Privacy Act 1988)","weightage":10},{"skill":"Platform engineering and internal developer platforms (golden paths/paved roads, developer experience, standardised tooling)","weightage":8},{"skill":"Infrastructure as Code and policy-as-code (Terraform/CloudFormation/Bicep, guardrails, configuration drift control)","weightage":8},{"skill":"SRE and operational resilience (SLIs/SLOs, error budgets, incident leadership, post-incident reviews, DR/RTO/RPO)","weightage":9},{"skill":"Observability and telemetry engineering (structured logging, metrics, distributed tracing, dashboards, runbooks)","weightage":8},{"skill":"Event-driven integration and messaging (Kafka, schema governance, idempotency, replay strategies, REST/gRPC)","weightage":8},{"skill":"CI/CD, quality engineering and release governance (automated testing, artefact provenance, traceability, progressive delivery)","weightage":9},{"skill":"Financial services/insurance domain systems integration (policy, claims, billing, payments; auditability and data integrity)","weightage":7}],"kpis":[{"points":[{"point":"By 31 March 2027, deliver a minimum of $1.2m in annualised run-rate cost savings or cost avoidance attributable to platform/service architecture and engineering workflow improvements (e.g., decommissioning, licence/tool rationalisation, cloud spend optimisation, automation), evidenced by Finance-validated benefits realisation and sustained for at least 3 consecutive months.","weightage":20}],"category":"Financial"},{"points":[{"point":"By 31 March 2027, improve customer-facing service experience for the assigned domain by achieving (a) ≥99.95% availability for Tier-1 services, (b) a 30% reduction in customer-impacting incidents (P1/P2) compared to the prior 12-month baseline, and (c) ≥20% reduction in p95 API response time for the top 5 customer journeys, measured monthly via agreed telemetry and incident records.","weightage":20}],"category":"Customer"},{"points":[{"point":"By 31 March 2027, increase delivery predictability and engineering quality for complex initiatives by achieving (a) ≥85% milestone on-time delivery across the agreed quarterly plan, (b) ≥25% reduction in lead time for change from code commit to production for priority services versus baseline, and (c) ≤5% change failure rate for production releases, measured monthly from delivery tooling and release metrics.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"By 31 March 2027, uplift engineering capability by mentoring/coaching at least 8 engineers across teams, with (a) ≥6 demonstrating a documented capability uplift of at least one level in system design and operational excellence (as evidenced by calibrated skills matrix and manager sign-off), and (b) ≥80% positive feedback on coaching effectiveness from participants via quarterly pulse survey.","weightage":20},{"point":"By 31 March 2027, establish and embed enterprise technical alignment by publishing and maintaining (a) at least 12 Architecture Decision Records (ADRs) for the assigned domain, (b) 6 reusable reference patterns (security, resilience, integration, release/environment strategy) adopted by at least 3 teams each, and (c) achieving ≥90% compliance to agreed patterns in design reviews for new/changed services, measured quarterly through design review sampling and repository evidence.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-16T08:33:08.348Z","updatedAt":"2026-03-16T08:41:03.979Z"},{"id":"c42924b1-eff3-4111-8478-d809157ade8a","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"HR Specialist","description":"Provide strategic and operational HR support in accordance with local employment laws. Drive effective people practices, talent acquisition, and employee engagement initiatives.","department":"HR","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":3,"experienceMax":5,"educationRequired":null,"reportingTo":"HR Specialist","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop HR strategies aligned with organisational objectives","Plan workforce requirements and talent acquisition strategies","Design employee engagement and retention initiatives"],"heading":"Planning and Organising"},{"points":["Manage end-to-end recruitment processes","Administer payroll and benefits programs","Maintain accurate employee records and HRIS data"],"heading":"Operations"},{"points":["Advise managers on HR policies and people management","Facilitate conflict resolution and mediation processes","Deliver HR training sessions to staff and managers"],"heading":"Internal Stakeholder Management"},{"points":["Liaise with recruitment agencies and job platforms","Manage relationships with benefits providers","Represent the company at HR networking events"],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with local employment laws and regulations","Maintain knowledge of applicable employment legislation","Implement workplace health and safety policies"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Human Resources, Industrial Relations, or similar"],"heading":"Educational Background"},{"points":["3–5 years' HR generalist experience"],"heading":"Experience Requirements"},{"points":["Sound understanding of local employment laws and regulations","Relevant HR professional membership preferred"],"heading":"Certifications & Legal Knowledge"}],"keyRelationships":null,"functionalCompetencies":[{"points":["HR systems (HRIS) and data analysis","Employment contracts and onboarding documentation"],"heading":"HR Administration"},{"points":["Talent acquisition and workforce planning","Performance management and policy implementation"],"heading":"Employee Lifecycle Management"},{"points":["Industrial relations knowledge and dispute resolution","Knowledge of local employment laws and regulations"],"heading":"Industrial Relations"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"HR","jobFamilyGroup":"Corporate"},"careerTrack":"Individual Contributor","jobFamily":"Generalist","jobFamilyGroup":"HR","skills":[{"skill":"Talent Acquisition","weightage":9},{"skill":"Employee Relations","weightage":8},{"skill":"HR Administration","weightage":8},{"skill":"Compliance","weightage":7},{"skill":"People Management","weightage":7}],"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-11T01:43:38.017Z","updatedAt":"2026-03-12T11:01:45.433Z"},{"id":"b27f8e16-1dac-4a87-9f97-1d2bb6ffa592","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Chief Financial Officer","description":"As Chief Financial Officer at ABC Limited, you will shape group-wide financial strategy and planning, lead high-impact finance operations, and ensure robust performance management across a large, complex insurance and financial services portfolio. Reporting to the CEO, you will manage key external stakeholders, including regulators, auditors and investors, while building a high-performing Finance leadership team. You will drive financial accountability, risk management and governance, and play a pivotal role in major strategic decisions, offering significant influence, exposure to Board-level decision-making and the opportunity to shape the organisation’s long-term growth in the Australian market.","department":"Finance","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"Chief Executive Officer","directReports":"Multiple smaller teams","version":5,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead the development of ABC Limited’s group-wide financial strategy and long-range financial plan to ensure the organisation’s capital structure, liquidity profile, and investment priorities support sustainable growth in the Australian insurance and financial services market.","Own the annual budgeting and periodic forecasting framework for all business units to ensure financial plans, underwriting assumptions, and expense allocations are aligned with strategic objectives and risk appetite approved by the Board.","Design and govern enterprise-wide financial planning, reporting, and treasury systems to ensure they are scalable for a large, multi-entity organisation and provide timely, reliable information for executive and Board decision-making.","Plan Finance function structure, capability, and resourcing across Australia and any relevant offshore locations to ensure capacity, skills, and succession are sufficient to meet statutory, regulatory, and commercial requirements."],"heading":"Planning and Organising"},{"points":["Oversee the production of accurate and timely management and statutory financial reports for ABC Limited and its subsidiaries, including consolidation of insurance and financial services entities, to enable informed executive and Board decisions.","Ensure robust financial performance management across all product lines and business units, including analysis of profitability, claims ratios, loss reserves, and capital utilisation, to drive commercially sound decisions and portfolio optimisation.","Direct day-to-day treasury, cash flow, and investment management activities to ensure adequate liquidity, prudent investment of insurance and surplus funds, and optimised cost of capital in line with Board-approved policies.","Drive continuous improvement of core Finance processes, including general ledger, accounts payable, accounts receivable, payroll, and expense management, to achieve reliable, efficient, and well-controlled operations across a large, complex organisation.","Lead financial evaluation of major initiatives, including new insurance products, technology investments, capital projects, and business transformation programs, to ensure decisions are supported by robust business cases and scenario analysis."],"heading":"Operations"},{"points":["Cultivate and maintain strategic relationships with regulators, including APRA, ASIC, and the ATO, to ensure ABC Limited’s financial position, capital management, and reporting meet regulatory expectations and support a strong prudential standing.","Own relationships with external auditors, tax advisers, actuaries, rating agencies, banks, and other financial institutions to ensure high-quality assurance, access to capital, and favourable external assessments of ABC Limited’s financial strength.","Represent ABC Limited to investors, analysts, and other capital market participants, in partnership with the CEO and Board, to clearly communicate the organisation’s financial performance, capital strategy, and outlook in line with continuous disclosure obligations."],"heading":"External Stakeholder Management"},{"points":["Lead, develop, and retain a high-performing Finance leadership team across accounting, tax, treasury, actuarial finance, and business partnering to ensure the Finance function delivers strategic insight and reliable services to a large, complex organisation.","Partner with the CEO, executive team, and business unit leaders to provide strategic financial advice on pricing, product design, distribution, reinsurance, and cost management, ensuring financial implications are fully considered in key decisions.","Drive a culture of financial accountability and commercial acumen across ABC Limited by ensuring leaders have access to clear financial information, coaching, and guidance to manage budgets, investments, and performance within agreed parameters."],"heading":"Internal Stakeholder Management"},{"points":["Ensure ABC Limited’s financial management, reporting, and capital practices comply with all relevant Australian laws, prudential standards, accounting standards, and listing rules, including those issued by APRA, ASIC, the ATO, and the ASX.","Govern the organisation’s financial risk management framework, including market, credit, liquidity, and insurance-related financial risks, to ensure appropriate policies, limits, and controls are in place and aligned with the Board-approved risk appetite.","Oversee the integrity and effectiveness of internal financial controls, including segregation of duties, delegated authorities, and approval frameworks, to safeguard assets, prevent fraud, and ensure financial information can withstand internal and external scrutiny."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Accounting, Finance, Commerce, Economics or a closely related discipline (Australian university or an overseas qualification recognised in Australia)","Postgraduate qualification desirable for group-wide strategy and Board-level influence: Master of Business Administration (MBA) or Master of Applied Finance (Australian or Australian-recognised)","Formal study in corporate finance, financial reporting and governance (e.g., university units/graduate certificate subjects) aligned to Australian regulatory and reporting expectations","Demonstrated capability in financial management and performance management frameworks typically covered in accredited tertiary finance/accounting programs in Australia"],"heading":"Essential Academic Qualifications (Degrees)"},{"points":["CA ANZ: Chartered Accountant (CA) qualification (Chartered Accountants Australia and New Zealand) — widely expected for CFO roles in large Australian financial services organisations","CPA Australia: Certified Practising Accountant (CPA) qualification — accepted alternative to CA for senior finance leadership in Australia","IPA: Institute of Public Accountants (MIPA/FIPA) — acceptable where the scope includes senior financial leadership and governance in Australia","Ongoing Continuing Professional Development (CPD) compliance through the relevant Australian professional accounting body to maintain good standing"],"heading":"Essential Professional Accounting Qualifications (Australia-recognised)"},{"points":["No specific personal professional licence is universally mandatory for a CFO in Australia; the role typically operates under the organisation’s AFSL and governance framework rather than an individual licence","If the CFO is appointed as an ASIC ‘responsible manager’ under the organisation’s Australian Financial Services Licence (AFSL), they must meet ASIC competence requirements (relevant qualifications and demonstrated experience) recognised in Australia","If the CFO is appointed as an ‘actuarial’ or other regulated function holder, additional role-specific registration/credentials may apply; this is position-dependent and not inherently required for all CFO appointments","If the CFO provides personal financial product advice (uncommon for CFO roles), they would need to meet ASIC financial adviser education/registration requirements; typically not required for a CFO focused on corporate finance leadership"],"heading":"Professional Licences (if applicable to the role)"},{"points":["AICD: Company Directors Course (Australian Institute of Company Directors) — highly relevant for Board reporting, governance and risk oversight in Australian financial services","FINSIA: Professional Banker qualification or relevant FINSIA accreditation — supports credibility with investors and financial markets stakeholders in Australia","RG 146 compliant training (ASIC Regulatory Guide 146) in relevant financial products/financial services knowledge — beneficial where the CFO has AFSL-related responsibilities (Australia-recognised)","APRA/ASIC-aligned risk and compliance training (e.g., governance, CPS 220 risk management, FAR accountability awareness) delivered by reputable Australian providers — supports regulated insurance/financial services leadership"],"heading":"Industry-Specific Certifications (Insurance and Financial Services)"},{"points":["Formal training in enterprise risk management aligned to Australian financial services expectations (e.g., ISO 31000 Risk Management training delivered by Australian-recognised providers)","Financial crime and AML/CTF awareness training aligned to AUSTRAC obligations (Australia-recognised) — relevant for senior executives in financial services groups","Training in Australian financial reporting and disclosure obligations (Corporations Act, ASX Listing Rules where applicable, and AASB/IFRS) through Australian-recognised professional education","Executive-level training in internal controls and assurance (e.g., governance and control frameworks commonly used in Australian financial services) to support robust performance management and audit readiness"],"heading":"Governance, Risk and Regulatory Compliance Qualifications (Australia-recognised)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and execute enterprise financial strategy aligned to the CEO and Board priorities, balancing growth, profitability, and risk in an insurance and financial services context","Optimise capital structure and liquidity management, including funding strategy, capital buffers, and stress testing aligned to APRA expectations","Lead long-range financial planning, scenario modelling, and sensitivity analysis for key drivers (premium growth, claims inflation, lapse rates, investment returns)","Oversee dividend policy and capital allocation decisions, ensuring sustainable returns and regulatory compliance"],"heading":"Financial Strategy and Capital Management"},{"points":["Ensure compliance with APRA prudential standards and reporting obligations relevant to insurers and financial services entities, including governance and risk management expectations","Oversee statutory financial reporting in accordance with Australian Accounting Standards (AASB) and Corporations Act requirements, including audit readiness and Board reporting","Maintain robust compliance with ASIC financial reporting and disclosure expectations, including continuous disclosure where applicable","Implement and monitor controls to support CPS 230 operational risk management requirements, including third-party and service provider financial risk oversight"],"heading":"Regulatory, Statutory and Prudential Compliance (Australia)"},{"points":["Partner with actuarial and underwriting leaders to interpret reserving outcomes, claims trends, and pricing adequacy, translating insights into financial impacts and actions","Oversee profitability analysis by product, channel, and segment, including expense allocation, acquisition costs, and claims ratio drivers","Establish governance for premium revenue recognition, claims provisioning, and reinsurance accounting impacts under AASB 17 (where applicable)","Drive disciplined reinsurance financial evaluation, including cost-benefit analysis, counterparty exposure, and capital relief impacts"],"heading":"Insurance Finance, Actuarial and Product Profitability Oversight"},{"points":["Lead timely and accurate month-end and year-end close, ensuring integrity of general ledger, reconciliations, and management reporting","Design and maintain performance dashboards and KPIs for executive and Board reporting, including combined ratio, expense ratio, ROE, and capital adequacy measures","Oversee budgeting and forecasting processes with clear accountability, variance analysis, and corrective action tracking across business units","Ensure strong internal controls over financial reporting, including segregation of duties, delegated authorities, and audit issue remediation"],"heading":"Financial Reporting, Management Accounting and Performance Management"},{"points":["Oversee treasury operations including cash management, liquidity forecasting, and banking relationships, ensuring resilience under stress scenarios","Provide financial oversight of investment performance reporting and asset-liability considerations, partnering with investment teams and risk functions","Manage foreign exchange, interest rate, and credit exposures where relevant, ensuring appropriate hedging governance and documentation","Ensure balance sheet risk is monitored and reported, including concentration risks, counterparty limits, and impairment considerations under AASB 9"],"heading":"Treasury, Investments and Balance Sheet Risk"},{"points":["Provide clear, decision-ready financial insights to the CEO, Executive Leadership Team, Board and Audit & Risk Committee, including emerging risks and opportunities","Lead external audit and regulator engagement, ensuring transparent communication, timely responses, and effective issue resolution","Establish and maintain strong financial delegations, policy frameworks, and governance routines consistent with Australian market expectations","Drive a culture of accountability and ethical financial management aligned to organisational values and regulatory expectations"],"heading":"Governance, Board and Executive Stakeholder Management"},{"points":["Lead finance transformation initiatives to improve efficiency, control, and insight, including process standardisation and automation (e.g., close optimisation, reporting automation)","Oversee financial systems strategy (ERP, consolidation, planning tools) and ensure strong data governance, lineage, and access controls","Implement robust controls for model governance and end-user computing (spreadsheets), including validation, version control, and audit trails","Strengthen cyber and operational resilience considerations for finance processes in line with CPS 230 and organisational risk frameworks"],"heading":"Finance Transformation, Systems and Data Governance"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Executive Leadership","jobFamilyGroup":"Finance"},"careerTrack":"Executive","jobFamily":"Executive Leadership","jobFamilyGroup":"Finance","skills":[{"skill":"Enterprise financial strategy, long-range planning and capital allocation (insurance and financial services)","weightage":10},{"skill":"APRA prudential compliance and capital management (including stress testing and capital buffers)","weightage":10},{"skill":"Statutory financial reporting and group consolidation under AASB/Corporations Act (including audit readiness)","weightage":9},{"skill":"Insurance finance and actuarial partnering (reserving, claims trends, pricing adequacy and loss ratio analysis)","weightage":9},{"skill":"AASB 17 insurance accounting governance (premium revenue recognition, claims provisioning and reinsurance accounting impacts)","weightage":8},{"skill":"Treasury, liquidity and cash flow management (banking relationships and funding strategy)","weightage":9},{"skill":"Investment and balance sheet risk oversight (ALM, credit/market risk, hedging governance, AASB 9 impairment)","weightage":8},{"skill":"Financial performance management and management reporting (KPIs, dashboards, budgeting/forecasting and variance analysis)","weightage":9},{"skill":"Internal controls, financial risk management and governance (delegations, SOX-like control frameworks, fraud prevention)","weightage":9},{"skill":"Finance transformation and financial systems/data governance (ERP, consolidation and planning tools; CPS 230 operational resilience)","weightage":8}],"kpis":[{"points":[{"point":"Deliver group financial outcomes that meet or exceed Board-approved targets for the FY ending 30 June 2026 by achieving: (a) actual vs Board-approved budget within ±2% for Group NPAT (or equivalent profit measure used by ABC Limited) and (b) actual vs Board-approved budget within ±1% for Group operating expense (OPEX), with variances explained and endorsed by the CEO and Audit & Risk Committee within 10 business days of month-end close.","weightage":20}],"category":"Financial"},{"points":[{"point":"Improve customer value outcomes through financially sustainable pricing and portfolio management by 30 June 2026, evidenced by: (a) a minimum 1.0 percentage point improvement in Group net loss ratio (or combined operating ratio where applicable) versus FY2025 baseline, and (b) no material deterioration (≤0.5 percentage point) in customer retention for core products attributable to pricing actions, as confirmed through quarterly portfolio reviews with Product and Distribution leaders.","weightage":20}],"category":"Customer"},{"points":[{"point":"Strengthen timeliness and quality of financial reporting and controls by 30 June 2026 by achieving: (a) month-end close completed within 5 business days for all material entities for at least 10 of 12 months, (b) statutory reporting delivered by agreed deadlines with zero late lodgements, and (c) fewer than 3 material post-close adjustments per quarter, with root-cause remediation completed within 30 days for any material control or process failure.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Build and retain a high-performing Finance leadership team by 30 June 2026 by achieving: (a) ≥85% retention of identified critical roles (Finance leadership and key technical specialists), (b) succession coverage in place for 100% of Finance leadership roles (ready-now or ready-in-12-months), and (c) an employee engagement score for Finance at or above the company average (or ≥75% favourable if company benchmark is unavailable) in the FY2026 engagement survey, with action plans implemented within 30 days of results.","weightage":20},{"point":"Lift enterprise financial capability and decision quality by 30 June 2026 by delivering: (a) a financial acumen program completed by ≥90% of budget owners and senior leaders (as defined by delegated authority), (b) a measurable improvement of at least 15% in pre- vs post-assessment scores, and (c) a reduction to ≤10% of business cases submitted to ExCo/Board requiring rework due to financial model, assumptions, or risk/return deficiencies (tracked quarterly).","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-06T17:21:04.948Z","updatedAt":"2026-03-16T18:55:46.372Z"},{"id":"3865d38e-65da-4b16-b29e-78c5a5a3edd2","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Inventory Associate","description":"Responsible for working collaboratively with the Inventory Controller in receipting in stock, closely liaising with QC to manage stock movements in the facility, assist with production to organise raw materials and consumables to meet production requirements, liaising with logistic partners to ensure orders are picked up in a timely fashion.","department":"Operations","level":null,"employmentType":"Full-Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":1,"experienceMax":2,"educationRequired":["Diploma"],"reportingTo":"Supply Chain Manager","directReports":"0","version":1,"isTemplate":false,"createdBy":"Aimee","updatedBy":"Aimee","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Assist the Inventory Controller in analysing inventory data to optimise stocking levels and reduce carrying costs.","Identify slow-moving or obsolete items and recommend appropriate actions.","Assist the Inventory Controller in implementing inventory control measures to prevent under and overstock situations.","Ensure inventory accuracy KPIs are met."],"heading":"Planning and Organising"},{"points":["Assist the Inventory Controller in the receiving of warehouse deliveries.","Loading and unloading of freight trucks with a walkie stacker/forklift.","Maintain delivery log of all products and supplies received.","Assist QC in labelling incoming goods as defined by the PNV Quality Management System, when required.","Undertake ERP inventory transactions including purchase order receipts and inventory adjustments, where required.","Perform stock transfers between warehouses, QC and Production, where required.","Ensuring all materials are staged and available for Production.","Support Production in the secondary packaging of product, as required.","Ensure that the warehouse meets PNV good housekeeping practice.","Remove/segregate any defective or expired items for disposal or destruction, as instructed by Supply Chain team/Production/QA/QC.","Pack items for return to the supplier as instructed by the Planner/ Supply Chain Manager.","Perform monthly stocktakes to verify physical inventory against ERP records.","Investigate and resolve inventory discrepancies as identified via daily operations or cycle count or stock take processes.","Assist in the movement of products from the warehouse for sterilisation or distribution to 3PL/distributors."],"heading":"Operations"},{"points":["Review receiving and shipping documents for accuracy."],"heading":"External Stakeholder Management"},{"points":["Assist the Supply Chain team with various other administrative tasks as required."],"heading":"Internal Stakeholder Management"},{"points":["File all delivery and inventory receipts."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[],"qualificationsAndLicenses":[{"points":["Diploma in a business, logistics, technical discipline or equivalent.","1-2 years’ experience in inventory management and warehouse operations.","Excellent math and analytical skills and attention to detail.","Effective communication and excellent inter-personal skills.","Demonstrates strong organizational and time-management skills.","Physically fit and possess a valid forklift license.","Demonstrated ability to work autonomously in a small team environment.","Excellent computer skills, incl Microsoft Office Suite and preferably with ERP experience.","Solution minded; collaborative team player who is motivated to make things happen.","MYOB experience is advantageous","Experience in stock take is advantageous"],"heading":"experience and qualifications:"}],"keyRelationships":"Internal stakeholders","functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"","jobFamilyGroup":""},"careerTrack":"Individual Contributor","jobFamily":"","jobFamilyGroup":"","skills":null,"kpis":[{"points":[{"point":"Ensure inventory accuracy KPIs are met.","weightage":100}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-05T02:01:32.829Z","updatedAt":"2026-03-05T02:03:16.182Z"},{"id":"f70614df-8f41-4a3a-b3c7-d2277abafd53","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Executive Administrative Assistant / Paralegal","description":"The Executive Administrative Assistant / Paralegal provides high‑quality administrative support to the Executive Leadership Team (ELT). The role supports the effective operation of the Legal and Company Secretarial function, coordinates corporate and executive events, and supports the administration and optimisation of contracts and governance systems.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":3,"experienceMax":0,"educationRequired":["Tertiary qualification"],"reportingTo":"General Counsel & Company Secretary","directReports":"0","version":2,"isTemplate":false,"createdBy":"Aimee","updatedBy":"Aimee","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Manage calendars and meeting scheduling to the General Counsel & Company Secretary and other ELT members as required","Process invoices, assist with budget tracking, and liaise with finance regarding legal and professional services spend","Maintain organised filing systems for legal, governance and executive records","Maintain statutory registers, governance calendars and compliance trackers","Support contract administration, tracking and lifecycle management","Maintain and update legal and contracts databases, including data entry, document uploads, metadata management and reporting","Maintain contract, legal matter and external adviser registers","Assist with reporting on legal workload, contract status and key metrics as required"],"heading":"Planning and Organising"},{"points":["Provide proactive administrative support to the General Counsel & Company Secretary and other ELT members as required, including the Chief People Officer and Chief Scientific Officer","Assist with the preparation of agendas, meeting materials, minutes and action lists for ELT meetings","Coordinate internal and external meetings, workshops and executive offsites for the ELT","Coordinate travel, accommodation and logistics for the General Counsel & Company Secretary and other ELT members as required","Coordinate corporate and executive events, including ELT offsites, leadership meetings, town halls and internal communications events","Support planning and delivery of the AGM and other major corporate events under supervision","Manage event logistics, venues, catering, technology, materials and attendee coordination","Provide administrative support for Board and Committee processes, as required","Assist with preparation and collation of Board and Committee papers, as required","Support preparation of annual and half‑year reports, governance statements and AGM documentation","Coordinate execution, storage and retrieval of deeds, resolutions and governance documents","Assist with routine legal matters under supervision","Support implementation and ongoing use of legal technology tools and document management systems","Review, proofread and manage versions of legal documents","Prepare first drafts of standard form agreements and correspondence","Conduct basic legal research and prepare summaries"],"heading":"Operations"},{"points":["Liaise with internal stakeholders and external providers to ensure events are delivered professionally and efficiently","Support engagement and coordination of external legal advisers"],"heading":"External Stakeholder Management"},{"points":["Liaise with internal stakeholders and external providers to ensure events are delivered professionally and efficiently"],"heading":"Internal Stakeholder Management"},{"points":["Support compliance with ASX Listing Rules and Corporations Act requirements, under the supervision of the General Counsel & Company Secretary","Assist with ASIC and ASX lodgements, under the supervision of the General Counsel & Company Secretary"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["High attention to detail and accuracy","Strong written and verbal communication skills","Demonstrated ability to manage confidential and sensitive information","Ability to manage competing priorities and support senior stakeholders"],"heading":"Skills and Experience"},{"points":["Highly organised, reliable and proactive","Professional, discreet and solutions‑focused","Comfortable working with senior executives and external stakeholders","Strong attention to detail with a practical, hands‑on approach","Willingness to learn systems, processes and legal operations tools"],"heading":"Personal Attributes"}],"qualificationsAndLicenses":[{"points":["Experience in an administrative assistant, legal assistant or paralegal role","Experience supporting executive teams, legal or company secretarial functions","Exposure to legal operations, contract management systems or document management platforms","Exposure to ASX‑listed, regulated or complex corporate environments","Experience coordinating corporate or executive events","Tertiary qualification"],"heading":"Skills and Experience"}],"keyRelationships":"Executive Leadership Team (ELT); Chief People Officer; Chief Scientific Officer; finance; internal stakeholders; external providers; Board and Committee; external legal advisers; ASIC; ASX","functionalCompetencies":[{"points":["Strong organisational, coordination and document management skills","Proficiency in Microsoft Office and database‑driven systems"],"heading":"Skills and Experience"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"","jobFamilyGroup":""},"careerTrack":"Individual Contributor","jobFamily":"","jobFamilyGroup":"","skills":[{"skill":"Administrative support","weightage":9},{"skill":"Calendar and meeting scheduling","weightage":8},{"skill":"Agenda, minutes and action list preparation","weightage":7},{"skill":"Event coordination","weightage":7},{"skill":"Filing systems and document management","weightage":8},{"skill":"Invoice processing and budget tracking","weightage":6},{"skill":"Travel coordination","weightage":6},{"skill":"Board and Committee administration","weightage":7},{"skill":"ASIC and ASX lodgements support","weightage":6},{"skill":"Contract administration and lifecycle management","weightage":8},{"skill":"Legal and contracts databases (data entry, document uploads, metadata management and reporting)","weightage":7},{"skill":"Legal technology tools and document management systems","weightage":6},{"skill":"Proofreading and version control of legal documents","weightage":6},{"skill":"Drafting standard form agreements and correspondence","weightage":6},{"skill":"Basic legal research and summaries","weightage":5},{"skill":"External legal adviser coordination","weightage":5}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-03-02T01:17:10.155Z","updatedAt":"2026-03-02T01:19:05.748Z"},{"id":"dec6b21d-f5ba-4df4-9cd9-74275361dad3","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Payroll Executive","description":"ABC Limited is seeking a full-time Payroll Executive in Sydney to ensure accurate, timely and compliant payroll delivery across our 1000+ employee workforce in Insurance and Financial Services. Reporting to the Finance Manager, you will manage end-to-end payroll processing, maintain employee and award data, resolve payroll queries, support audits and reporting, and drive continuous improvement in payroll systems and controls. This role is vital to employee experience and financial integrity, offering exposure to complex payroll environments, cross-functional collaboration, and strong development opportunities within a large, established organisation.","department":"Finance","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"Finance Manager","directReports":null,"version":6,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Design and maintain the end-to-end payroll operating model, including workflows, roles and hand-offs, to enable accurate and timely payroll outcomes.","Develop and manage the payroll reporting calendar and delivery plan to ensure monthly reporting and Board requirements are met within agreed timeframes.","Plan team capacity and allocate work across payroll analysts to balance workload, manage peak periods and maintain service continuity.","Establish priorities and improvement roadmaps for payroll processes and reporting, aligning effort to business needs, risk profile and delivery deadlines."],"heading":"Planning and Organising"},{"points":["Own end-to-end delivery of complex payroll processing to ensure employees are paid correctly and on time in line with organisational standards.","Deliver accurate monthly payroll reporting outputs, ensuring data integrity, clear insights and readiness for executive and Board consumption.","Oversee resolution of payroll exceptions and complex queries, ensuring root causes are addressed and outcomes are communicated to impacted stakeholders.","Maintain high-quality payroll data and reconciliations, ensuring variances are identified, investigated and resolved to protect financial accuracy.","Drive continuous improvement in payroll processing and reporting, reducing rework and improving reliability while maintaining service levels."],"heading":"Operations"},{"points":["Manage relationships with external payroll-related providers to ensure service performance, issue resolution and delivery timelines meet organisational requirements.","Represent the organisation with external parties on payroll matters as required, ensuring clear communication, professional conduct and timely outcomes.","Coordinate external information requests relevant to payroll, ensuring responses are accurate, consistent and provided within agreed timeframes."],"heading":"External Stakeholder Management"},{"points":["Lead, coach and performance-manage the payroll analyst team to build capability, accountability and consistent delivery quality.","Provide clear, credible payroll insights and presentations to senior leaders and the Board, translating complex data into decision-ready information.","Partner with internal stakeholders to align payroll inputs, cut-offs and reporting requirements, ensuring dependencies are managed and timelines are met."],"heading":"Internal Stakeholder Management"},{"points":["Ensure payroll processing and reporting comply with relevant legislation, industrial instruments and internal policies, maintaining appropriate documentation and controls.","Maintain a robust payroll control environment, including review and approval mechanisms, to minimise errors, prevent fraud and protect sensitive information.","Lead payroll audit readiness and governance responses, ensuring evidence is available, issues are remediated and risks are escalated appropriately."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business 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legislation and compliance (e.g., Fair Work Act, National Employment Standards, superannuation, PAYG withholding) delivered by an Australian RTO or recognised provider","Training in payroll systems and data handling (e.g., SAP SuccessFactors/Payroll, Workday, ADP, or similar) via vendor-recognised courses commonly used in Australian enterprise environments"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific professional licence is legally required in Australia to perform payroll duties (payroll is not a licensed occupation)","If the role includes providing tax agent services to the public (beyond internal payroll processing), registration with the Tax Practitioners Board (TPB) would be required; typically not applicable for an in-house Payroll Executive","If the role includes providing financial product advice (unlikely for payroll), an ASIC-related authorisation under the employer’s AFSL framework would be required; generally not applicable to payroll","If the role involves handling regulated personal information, completion of employer-mandated privacy and information security training aligned to the Privacy Act 1988 (Cth) is commonly required in Australian financial services organisations"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Australian Payroll Association (APA) membership and/or APA-accredited payroll certification (Australian-recognised professional standard for payroll practitioners)","Certified Payroll Professional (CPP) or equivalent APA certification to demonstrate capability in Australian payroll compliance (PAYG, superannuation, STP) in a regulated industry","Australian Institute of Payroll (AIP) membership and relevant certification (where available) to evidence ongoing professional development in Australian payroll practice","Superannuation and STP compliance training/certification from Australian-recognised providers (e.g., ATO-endorsed guidance-based training) relevant to financial services payroll obligations","Certification or formal training in enterprise payroll/HRIS platforms used in Australian financial services (e.g., SAP, Workday, ADP) via vendor-recognised programs"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Process end-to-end payroll for salaried and hourly employees, including new starters, terminations, back pays, allowances, deductions and salary packaging where applicable","Apply correct pay rules for ordinary time earnings, overtime, penalties and leave accruals in line with relevant awards/enterprise agreements and company policy","Manage payroll calendars and cut-off controls to ensure accurate, on-time pay runs across multiple pay groups and cost centres","Perform payroll adjustments and off-cycle payments with documented approvals and audit trail"],"heading":"Australian Payroll Processing (End-to-End)"},{"points":["Maintain compliance with ATO requirements including PAYG withholding, tax file number declarations, Medicare levy variations and tax scales","Administer Superannuation Guarantee obligations, including contribution calculations, eligibility checks and timely payments via SuperStream","Support Single Touch Payroll (STP) reporting processes, including event-based reporting and end-of-year finalisation where required","Apply National Employment Standards (NES) and Fair Work obligations for leave entitlements, termination payments and record-keeping"],"heading":"Statutory Compliance (ATO, Superannuation and Fair Work)"},{"points":["Operate payroll and HRIS platforms (e.g., SAP/SuccessFactors, Workday, ADP, Chris21 or similar) to maintain accurate employee master data and pay elements","Implement and follow payroll controls including segregation of duties, maker-checker approvals, and secure handling of payroll files and bank payment outputs","Conduct routine data validation (exception reports, variance checks, duplicate detection) to reduce errors and rework","Maintain payroll documentation, standard operating procedures and change logs to support internal and external audit requirements"],"heading":"Payroll Systems, Data Integrity and Controls"},{"points":["Reconcile payroll results to general ledger postings, clearing accounts and bank files, investigating and resolving variances promptly","Prepare payroll-related journals and support month-end activities, including accruals for leave liabilities and payroll on-costs","Produce payroll reports for Finance and HR (e.g., headcount, overtime, leave balances, superannuation, PAYG) with clear commentary on movements","Support external reporting needs relevant to a large Australian organisation, ensuring accuracy and traceability of payroll figures"],"heading":"Reconciliations, Reporting and Financial Interfaces"},{"points":["Respond to payroll enquiries from employees and managers, providing clear 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classifications) and escalate appropriately","Maintain accurate records to support internal controls, regulatory reviews and remediation activities where required"],"heading":"Risk, Privacy and Industry Governance (Insurance & Financial Services)"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Accounting & Reporting","jobFamilyGroup":"Finance"},"careerTrack":"Individual Contributor","jobFamily":"Accounting & Reporting","jobFamilyGroup":"Finance","skills":[{"skill":"End-to-end Australian payroll processing (multi-pay group, complex pay elements, off-cycle runs, terminations and back pays)","weightage":10},{"skill":"Australian payroll statutory compliance (ATO PAYG, Single Touch Payroll, Superannuation Guarantee/SuperStream, NES/Fair Work, awards/enterprise agreements)","weightage":10},{"skill":"Enterprise payroll/HRIS operation and configuration awareness (e.g., SAP SuccessFactors/Payroll, Workday, ADP, Chris21) including master data and pay 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per month (excluding approved peak events) by implementing a rolling 12-week capacity plan reviewed fortnightly; achieve ≥95% completion of planned work items each month through FY2026–27.","weightage":15},{"point":"Continuous improvement outcomes: Deliver a minimum of 4 approved payroll process/reporting improvements by 30 June 2027 that collectively reduce rework (reprocessing, manual adjustments, and report re-issues) by ≥15% versus FY2025–26 baseline, validated via monthly metrics and post-implementation review.","weightage":15},{"point":"External provider performance: Achieve ≥95% on-time delivery against agreed provider SLAs and ≤2 high-severity incidents per quarter attributable to provider performance; ensure 100% of provider issues have documented action plans within 5 business days and are closed within agreed timeframes, measured monthly and quarterly through FY2026–27.","weightage":15},{"point":"Compliance, risk and control environment: Maintain 100% compliance with 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imagery"},{"points":[{"point":"On‑time delivery of assigned project milestones","weightage":15},{"point":"Average turnaround time for standard still images within your control","weightage":10},{"point":"Scene and file optimisation compliance","weightage":10},{"point":"Billable utilisation (if you want a commercial lens)","weightage":5}],"category":"Delivery, efficiency, and workflow"},{"points":[{"point":"Client satisfaction score on completed projects","weightage":10},{"point":"Escalations or complaints related to the artist’s work","weightage":5},{"point":"Repeat or follow‑on work influenced by delivered imagery","weightage":3}],"category":"Client satisfaction and relationship"},{"points":[{"point":"Mentoring and support to junior/mid artists","weightage":1},{"point":"Contribution to pipeline and standards","weightage":0},{"point":"Knowledge‑sharing participation","weightage":1}],"category":"Leadership, collaboration, and improvement"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-24T04:35:53.648Z","updatedAt":"2026-02-24T04:36:44.547Z"},{"id":"c81892e3-0561-472a-a8c3-f63909a89074","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Production Manager","description":"The role’s primary function is to oversee and optimise manufacturing operations to ensure the timely production of high quality medical devices. Ultimately responsible for the smooth running of all production lines and the quality of output. \n\nResponsible for leading and motivating production teams to achieve performance targets and fostering a positive work culture.\n\nRequired to maintain extensive knowledge of the production process and procedures to ensure ease of decision making and problem solving.\n\nIdentify and implement process improvements to enhance efficiency, reduce waste and improve quality\n","department":"Production","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":3,"experienceMax":null,"educationRequired":["Bachelor’s degree required"],"reportingTo":"Chief Manufacturing & Supply Chain Officer","directReports":"3 and above","version":1,"isTemplate":false,"createdBy":"Aimee","updatedBy":"Aimee","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Collaborate with other managers to formulate objectives and understand requirements","Manage production resources, including personnel, equipment, and materials to maximise efficiency and productivity.","Develop and implement production plans to maintain optimal inventory levels and minimise production costs.","Identify opportunities for process improvements, cost reduction and efficiency enhancements"],"heading":"Planning and Organising"},{"points":["Identify and address key concerns that may alter or impact production schedule ","Generate production reports, analyse key performance indicators (KPIs) and provide regular updates to senior management.","Collaborate with the Supply Chain team to optimise the flow of materials and components required for production","Prioritise and enforce safety protocols to ensure a safe working environment for all employees. Investigate and address any safety concerns promptly.","Leading and motivating production teams to achieve performance targets and fostering a positive work culture"],"heading":"Operations"},{"points":["Ensure collaborative relationships with PolyNovo team members and external stakeholders","",""],"heading":"Internal Stakeholder Management"},{"points":["","",""],"heading":"External Stakeholder Management"},{"points":["Ensure all documentation is reviewed, current and compliant with the quality system","Comply with all company quality standards, procedures, and workplace health and safety requirements",""],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[],"qualificationsAndLicenses":null,"keyRelationships":"Internal management team and team members","functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Manufacturing","jobFamilyGroup":"Manufacturing"},"careerTrack":"Management","jobFamily":"Manufacturing","jobFamilyGroup":"Manufacturing","skills":null,"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-19T03:51:25.218Z","updatedAt":"2026-02-19T04:01:17.662Z"},{"id":"df62d766-e706-41c9-9096-ea2779f1aecb","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Chief Technology & Transformation Officer","description":"Reporting to the CEO, the Chief Technology & Transformation Officer (CTTO) is a key member of the Executive Leadership Team, responsible for leading enterprise-wide technology strategy and business transformation. The role drives operational optimisation, process automation and integration, and the delivery of new programs, projects and products that improve customer and employee outcomes. This is a change leadership role, combining technology leadership with organisational change management, and includes establishing strong governance (including an Enterprise PMO), partnering with business leaders to define requirements, and ensuring technology architecture, applications and service delivery support sustainable growth, efficiency, security and compliance.","department":"IT, Transformation and Risk ","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":8,"experienceMax":15,"educationRequired":["Tertiary qualification(s) in Information Technology or extensive relevant experience"],"reportingTo":"Group CEO","directReports":"Yes","version":3,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":"Selma","approvedAt":"2026-02-18T19:03:22.926Z","accountabilities":[{"points":["Agree, articulate and govern the technology strategy, including both tactical priorities and longer-term direction.","Identify and prioritise technology development initiatives and set realistic timetables for evaluation and deployment across the enterprise.","Plan and allocate portfolio resources in line with Arriba’s financial circumstances, balancing value, risk and delivery capacity.","Develop annual operational plans and budgets for areas of responsibility, including clear assumptions, priorities and deliverables.","Develop a three-year plan for the portfolio and ensure alignment to Arriba’s broader strategic plan and organisational objectives.","Define and communicate corporate plans, policies and standards for acquiring, implementing and operating IT/applications/systems.","Establish and lead an Enterprise Project Management Office (EPMO) to provide project governance, project management capability and organisational change management for successful implementation of projects and programs."],"heading":"Planning and Organising"},{"points":["Advocate for the adoption of technology to enhance revenue growth, improve efficiency and strengthen customer focus across the organisation.","Deliver operational efficiency savings and business process improvements by automating and integrating processes end-to-end.","Work closely with service delivery and corporate services to maximise opportunities for operational efficiency and improved ways of working.","Reduce person-dependency by strengthening reliance on systems, processes and tools to capture tacit knowledge and protect organisational intellectual property.","Ensure Arriba’s technology architecture and infrastructure supports sustainable growth and optimal operational efficiency.","Prioritise and coordinate application management and support, project delivery, and the selection, acquisition, development and installation of enterprise information systems.","Identify opportunities for appropriate and cost-effective investment in systems and resources, including staffing, technical resources, sourcing/purchasing and systems development where viable alternatives cannot be identified.","Keep up to date with trends and issues in the ICT industry, including emerging technologies, vendor offerings and pricing."],"heading":"Operations"},{"points":["Provide technology guidance and support to the Advisory Board, CEO and Executive Leadership Team to enable informed decision-making and delivery confidence.","Coordinate and facilitate consultation with internal stakeholders to define business and system requirements for new technology implementations.","Positively influence an organisational mindset that embraces new technology and ensure change is led and embedded effectively.","Contribute to setting the strategic direction of the organisation through active participation in executive planning and decision-making.","Participate effectively in strategic and operational governance processes, providing clear reporting, insights and recommendations.","Act in accordance with Arriba’s Purpose and Values, role model the desired culture, and develop team behaviours consistent with Arriba values.","Motivate, encourage and inspire a strong, efficient and effective professional team focused on customer outcomes and continuous improvement.","Lead and coach the team to ensure they understand the value of quality IT delivery and consistent service performance.","Contribute in an active, value-adding manner on cross-functional teams and projects to deliver enterprise outcomes.","Champion organisational change initiatives in concert with other ELT members to ensure alignment and adoption.","Drive a customer service culture within the portfolio, identifying opportunities to improve customer focus and ensuring high standards of service to internal and external customers.","Maintain high standards of personal performance and effectiveness, demonstrate self-awareness and reflection, and commit to ongoing learning and development.","Develop strong collaborative working relationships with ELT and senior managers to achieve cross-functional goals and enact innovation and improvement.","Coach and develop direct reports to build and maintain collaborative relationships with their key stakeholders.","Partner with business units to develop product and service offerings that enhance outcomes for customers and employees.","Provide support to the business in a comprehensive and timely manner, ensuring responsiveness to operational needs and priorities.","Demonstrate understanding of core business and IT applications to provide practical, context-aware guidance and support."],"heading":"Internal Stakeholder Management"},{"points":["Drive effective vendor management and strategic sourcing of IT services to achieve value, performance and risk outcomes.","Effectively manage third-party suppliers across products and services at all stages of the procurement lifecycle, including selection, contracting, performance and renewal.","Maintain productive relationships with external parties relevant to the portfolio, including IT cloud services vendors, IT managed services vendors and government agencies."],"heading":"External Stakeholder Management"},{"points":["Ensure continuous delivery of services through diligent management of agreed service levels, aligned to business continuity and systems performance objectives.","Ensure day-to-day technology operations adhere to all applicable laws and regulations.","Ensure compliance with the enterprise-wide information security plan to protect the confidentiality, integrity and availability of Arriba’s information and IT assets.","Define IT standards and architecture and ensure IT processes across the organisation are consistent with these standards.","Ensure 100% IT policy compliance across the business through clear expectations, monitoring and corrective action where required.","Develop strong business case justifications and cost/benefit analyses for investments and initiatives to support governance and investment decisions.","Manage operational and capital expenditure budgets within agreed parameters and in support of strategic objectives.","Take reasonable care for own health and safety and the health and safety of others while at work, and follow Arriba Group instructions, policies and procedures.","Correctly use personal protective equipment, clothing and duress systems as required.","Use all plant and equipment safely and for its intended purpose.","Assist the manager/supervisor to implement WHS policies and procedures into day-to-day operations.","Assist the manager/supervisor to ensure workplace inspections and audits are completed.","Report all work-related injuries and incidents that could result in harm to health immediately to the manager/supervisor.","Report hazards and potential problems without delay.","Co-operate with the employer on health and safety matters.","Operate within the Delegation of Responsibility and Delegation of Authority requirements as outlined in the relevant Arriba documents, including ensuring temporary delegations move vertically upward to a more senior role (not horizontally to a peer or to a subordinate)."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Customer focused: consistently delivers exceptional service to internal and external customers and key stakeholders.","Service orientated: builds and sustains productive customer relationships and follows through on commitments.","Responsiveness: delivers timely outcomes that positively impact customers and stakeholders."],"heading":"Customer and Service Orientation"},{"points":["Effective communication: conveys information, ideas and solutions clearly to different audiences using strong listening and questioning techniques.","Teamwork and collaboration: works across teams and businesses to achieve shared outcomes and organisational vision.","Organisation awareness: keeps vision and values central to decisions and understands how the role contributes to broader success."],"heading":"Communication and Collaboration"},{"points":["Adaptability: embraces change, focuses on end goals and adjusts quickly to new structures, processes and initiatives.","Initiative: resourceful and accountable; identifies work to be done and takes action to achieve high standards.","Honesty, integrity and trust: acts truthfully, builds mutual trust, admits mistakes and holds self to high standards."],"heading":"Adaptability and Personal Effectiveness"}],"qualificationsAndLicenses":[{"points":["Tertiary qualification(s) in Information Technology or extensive relevant experience.","Demonstrated experience as an Applications Specialist focused on enterprise-wide applications.","Demonstrated experience following IT change management procedures.","Ability to work effectively within and across functional teams."],"heading":"Qualifications and Experience"},{"points":["Working with Children Check.","Police Check.","100 points of ID.","Working Rights Visa.","Drivers’ Licence."],"heading":"Mandatory Checks"}],"keyRelationships":"Internal: CEO; Executive Leadership Team (ELT) and senior leaders; IT team members; business managers and team leaders; direct reports (during times of coverage). External: Advisory Board; IT cloud services vendors; IT managed services vendors; government agencies.","functionalCompetencies":[{"points":["Business acumen to align technology investment to organisational strategy, customer outcomes and financial constraints.","Business development mindset to identify and realise opportunities where technology enables growth, efficiency and improved service delivery.","Strategic networking to build influence and momentum for enterprise change across senior stakeholders."],"heading":"Strategic and Commercial Capability"},{"points":["Planning and prioritisation to sequence initiatives, manage dependencies and deliver outcomes to agreed timeframes.","Continuous improvement approach to optimise processes, reduce waste and embed better ways of working.","Compliant, process-orientated approach to ensure consistent execution, governance and quality outcomes."],"heading":"Delivery and Improvement Focus"},{"points":["People-centred approach that keeps client and employee outcomes at the centre of technology and transformation decisions.","Employment/technical knowledge to understand the operating context and translate business needs into practical technology solutions.","People management capability (where applicable) to lead, coach and develop teams to deliver high-quality outcomes."],"heading":"People and Service Orientation"}],"isCompleted":false,"levelsBelowCeo":0,"customFields":{"jobFamily":"IT, Transformation and Risk ","jobFamilyGroup":"Corporate"},"careerTrack":null,"jobFamily":"IT, Transformation and Risk ","jobFamilyGroup":"Corporate","skills":[{"skill":"Technology strategy development and governance","weightage":10},{"skill":"Business transformation and organisational change management","weightage":10},{"skill":"Enterprise project/program governance (EPMO establishment and leadership)","weightage":9},{"skill":"Enterprise architecture, IT standards and operating model design","weightage":9},{"skill":"Application management and 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application performance (sizing, performance standards)","weightage":7},{"skill":"Facilitating testing and release activities with appropriate technical input","weightage":6},{"skill":"Documentation and knowledge management for core applications","weightage":6},{"skill":"Commitment to professional development and completion of mandatory learning on time","weightage":5}],"kpis":[{"points":[{"point":"Deliver operational efficiency savings and business process improvement through automation and process integration.","weightage":25},{"point":"Reduce person-knowledge dependency by embedding systems, processes and tools that capture and protect organisational knowledge and intellectual property.","weightage":15}],"category":""},{"points":[{"point":"Establish and lead an Enterprise Project Management Office (EPMO) that enables effective project governance, project management and organisational change management for successful delivery.","weightage":20}],"category":""},{"points":[{"point":"Build and maintain strong working relationships with internal and external stakeholders to enable delivery and adoption of technology and transformation outcomes.","weightage":15}],"category":""},{"points":[{"point":"Ensure technology architecture and infrastructure supports sustainable growth and optimal efficiency.","weightage":15},{"point":"Define IT standards and architecture and ensure organisational IT processes are consistent with these standards.","weightage":10}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-18T18:03:56.253Z","updatedAt":"2026-02-18T19:03:22.934Z"},{"id":"70f62d50-b168-463f-b119-ce3730c2e935","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Finance Manager","description":"As Finance Manager at ABC Limited in Sydney, reporting to the CEO, you will lead financial planning, budgeting, forecasting and performance reporting to support strategic decisions across our Insurance and Financial Services business. You will oversee month-end and year-end processes, ensure strong financial controls, compliance and audit readiness, and partner with senior leaders to drive profitability, capital efficiency and risk-aware growth. This full-time role offers high visibility, meaningful influence and clear development pathways within a large, dynamic organisation.","department":"Finance","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"Chief Financial Officer","directReports":null,"version":3,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["This role manages end to end complex payroll processes."],"heading":"Operations"},{"points":["This role also manages a team of 3 analysts.","They need strong communication skill as they have to present data to the Board."],"heading":"Internal Stakeholder Management"},{"points":["Also this role has to work to tight timelines for monthly reporting."],"heading":"Planning and Organising"}],"softCompetencies":[{"points":["Translates organisational strategy into clear financial priorities, budgets and performance measures suitable for an executive environment","Applies strong commercial judgement to balance growth, profitability, capital efficiency and risk in an insurance and financial services context","Provides pragmatic, evidence-based recommendations to the CEO and Executive team, clearly outlining trade-offs and implications","Anticipates market, regulatory and economic shifts and adjusts financial plans accordingly"],"heading":"Strategic Financial Leadership & Commercial Acumen"},{"points":["Builds trusted relationships with the CEO, Board-facing stakeholders and senior leaders through transparent, timely and accurate financial advice","Communicates complex financial and risk concepts in plain English, tailored to non-finance audiences and decision-makers","Influences outcomes through respectful challenge, constructive debate and well-prepared options papers","Manages competing stakeholder expectations with professionalism, discretion and a solutions-focused approach aligned to Australian workplace norms"],"heading":"Stakeholder Management & Executive Communication"},{"points":["Demonstrates strong integrity and ethical decision-making, reinforcing a culture of accountability and compliance in financial services","Maintains a proactive risk mindset, identifying control gaps and ensuring appropriate escalation and remediation","Balances commercial outcomes with regulatory obligations and community expectations relevant to the Australian insurance sector","Promotes sound governance practices, including clear delegations, audit readiness and disciplined financial controls"],"heading":"Governance, Risk Mindset & Ethical Judgement"},{"points":["Leads and develops a finance function through coaching, clear expectations and regular performance feedback","Creates an inclusive, psychologically safe team environment consistent with Australian workplace culture and respectful behaviours","Builds capability in financial analysis, business partnering and controls through mentoring and targeted development plans","Manages performance issues fairly and promptly, using evidence-based decisions and consistent processes"],"heading":"People Leadership, Coaching & Capability Building"},{"points":["Partners effectively with Risk, Actuarial, Operations, Product and Technology to support sustainable financial outcomes","Facilitates cross-functional alignment on financial impacts of pricing, claims, reserving and operational initiatives","Works collaboratively to resolve issues, focusing on outcomes rather than hierarchy, and modelling constructive teamwork","Navigates organisational complexity in a large enterprise (1000+ employees) with diplomacy and persistence"],"heading":"Collaboration & Cross-Functional Business Partnering"},{"points":["Leads finance transformation initiatives (process, systems, reporting) with clear change impacts, benefits and adoption plans","Drives continuous improvement using data, root-cause analysis and practical problem-solving to reduce rework and improve controls","Manages ambiguity and shifting priorities calmly, maintaining delivery focus during periods of organisational change","Encourages innovation while ensuring changes remain compliant, auditable and fit for purpose in a regulated environment"],"heading":"Change Leadership & Continuous Improvement"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Accounting, Finance, Commerce or Economics from an Australian university (or overseas equivalent recognised in Australia) relevant to financial management in insurance and financial services","Postgraduate qualification desirable: Master of Business Administration (MBA) or Master of Finance/Accounting from an Australian institution (or recognised equivalent) to support executive-level financial leadership","Completion of formal training in Australian financial reporting and compliance (e.g., short course covering AASB/IFRS, APRA reporting concepts, and financial governance) delivered by an Australian provider or recognised professional body","Tertiary-level unit or accredited course in corporate governance and risk management (e.g., governance, internal controls, enterprise risk) relevant to regulated financial services in Australia"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific statutory professional licence is generally required in Australia to hold the title 'Finance Manager' when the role is focused on internal financial management rather than providing personal financial product advice to clients","If the role includes providing financial product advice or dealing in financial products to clients, authorisation under an Australian Financial Services Licence (AFSL) (as a representative) would be required under the Corporations Act 2001 (Cth)","If the role includes providing credit assistance or acting as a credit representative (e.g., consumer lending activities), authorisation under an Australian Credit Licence (ACL) (as a representative) would be required under the National Consumer Credit Protection Act 2009 (Cth)","If the role includes acting as a registered company auditor or signing audit opinions, registration with ASIC as a Registered Company Auditor would be required (typically not a Finance Manager responsibility)"],"heading":"Professional Licences (if applicable to the role)"},{"points":["CPA Australia membership (CPA) or eligibility pathway, recognised nationally and highly relevant to financial management, reporting and governance in Australian financial services","Chartered Accountants Australia and New Zealand (CA ANZ) membership (CA) or eligibility pathway, recognised in Australia and relevant to senior finance leadership in regulated industries","Institute of Public Accountants (IPA) membership (e.g., MIPA/FIPA) as an Australian-recognised accounting professional designation relevant to financial reporting and compliance","Governance Institute of Australia qualification (e.g., Graduate Certificate of Applied Corporate Governance) or equivalent Australian-recognised governance credential relevant to executive reporting, board governance and risk oversight in financial services","Risk management certification recognised in Australia (e.g., RMIA Certified Practising Risk Manager (CPRM) or equivalent) relevant to APRA-regulated risk and control environments in insurance and financial services"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Prepare and review monthly, quarterly and annual financial statements in line with Australian Accounting Standards (AASB) and ASIC reporting expectations.","Oversee statutory reporting obligations including BAS/GST, PAYG withholding, FBT and income tax coordination, ensuring accurate and timely lodgements.","Manage year-end close, external audit coordination and audit evidence packs, ensuring clear documentation and issue resolution.","Maintain robust accounting policies, position papers and technical accounting assessments for complex transactions relevant to insurance and financial services."],"heading":"Financial Reporting & Statutory Compliance (Australia)"},{"points":["Support finance inputs to APRA-aligned prudential reporting and governance requirements (as applicable to the organisation’s licence and structure), including data integrity and reconciliations.","Partner with risk and compliance teams to ensure financial processes align with ASIC conduct expectations and internal controls frameworks.","Oversee accounting and reporting for insurance-specific items such as premium revenue, claims expense, reinsurance recoveries and related accruals, ensuring appropriate recognition and disclosure.","Ensure finance deliverables support regulatory change impacts (e.g., updates to AASB standards and prudential guidance) through controlled implementation and stakeholder communication."],"heading":"Insurance Finance & Prudential/Regulatory Requirements"},{"points":["Lead annual budgeting and rolling forecasting processes, including scenario modelling and sensitivity analysis for key drivers (premium growth, claims, lapse rates, investment income and expenses).","Develop management reporting packs for the CEO and executive stakeholders, translating financial results into actionable insights and clear narratives.","Establish and monitor KPIs and cost management initiatives, including expense allocation methodologies and variance analysis.","Drive continuous improvement in planning cadence, assumptions governance and accountability across business units."],"heading":"Budgeting, Forecasting & Performance Management"},{"points":["Manage cashflow forecasting, liquidity monitoring and working capital controls to support operational and regulatory needs.","Oversee banking relationships, payment controls and delegations of authority, ensuring segregation of duties and fraud risk mitigation.","Support capital planning and funding considerations, including analysis of capital impacts from business initiatives and stress scenarios.","Coordinate investment and treasury reporting inputs (where applicable), ensuring accurate reconciliation between custodians, banks and the general ledger."],"heading":"Treasury, Liquidity & Capital Management"},{"points":["Design and maintain a fit-for-purpose financial control environment, including reconciliations, journal controls, close governance and documented procedures.","Lead internal control testing and remediation planning, aligning with audit findings and enterprise risk management expectations.","Ensure compliance with Australian privacy and data handling expectations within finance processes (e.g., secure handling of customer and claims-related financial data).","Embed governance over key finance master data, chart of accounts integrity and delegated financial authorities."],"heading":"Financial Controls, Risk Management & Governance"},{"points":["Own the integrity of the general ledger and sub-ledgers, ensuring accurate interfaces from policy, claims and billing systems into finance.","Drive automation and standardisation of finance processes (e.g., close, reconciliations, reporting) using fit-for-purpose tools and controls.","Implement and maintain data quality checks, reconciliations and exception reporting to support reliable management and regulatory reporting.","Partner with technology teams on system upgrades and change management, ensuring appropriate testing, cutover controls and user training."],"heading":"Finance Systems, Data & Process Optimisation"},{"points":["Provide clear financial advice to the CEO and executive stakeholders, balancing commercial outcomes with regulatory and governance requirements.","Collaborate with actuarial, underwriting, claims, investments and risk teams to align financial outcomes with operational drivers and risk appetite.","Present financial results and recommendations to senior forums, ensuring concise communication of risks, opportunities and required decisions.","Manage external stakeholders including auditors, tax advisers, banks and regulators (as required), ensuring timely, accurate and consistent engagement."],"heading":"Stakeholder Management & Executive Advisory"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Financial Management","jobFamilyGroup":"Finance"},"careerTrack":"Management","jobFamily":"Financial Management","jobFamilyGroup":"Finance","skills":[{"skill":"Australian statutory financial reporting (AASB/IFRS) and ASIC compliance, including month-end/year-end close and financial statement preparation","weightage":10},{"skill":"Insurance finance accounting and reporting (premium revenue, claims expense, reinsurance recoveries, accruals and disclosures)","weightage":9},{"skill":"APRA-aligned prudential reporting support and regulatory data integrity/reconciliations (as applicable to licence/structure)","weightage":9},{"skill":"Australian taxation and statutory lodgements (BAS/GST, PAYG withholding, FBT and income tax coordination)","weightage":8},{"skill":"Budgeting, rolling forecasting and performance management (scenario modelling, sensitivity analysis, KPI/variance analysis and cost allocation)","weightage":9},{"skill":"Treasury, cashflow forecasting and liquidity/working capital management, including payment controls and banking relationship oversight","weightage":8},{"skill":"Financial controls, governance and audit management (control design/testing, audit evidence packs, remediation and delegations/SoD)","weightage":9},{"skill":"Payroll management (end-to-end complex payroll processing, compliance controls and reconciliations)","weightage":8},{"skill":"Finance systems and data/process optimisation (GL/sub-ledger integrity, interfaces from policy/claims systems, automation, data quality and UAT/cutover controls)","weightage":8},{"skill":"Executive stakeholder management and Board-level financial communication (management reporting packs, options papers, clear risk/implication narratives)","weightage":9}],"kpis":[{"points":[{"point":"Deliver end-to-end payroll for all employees with ≥99.8% payslip accuracy each pay cycle (measured by post-payroll adjustments and error rate), and resolve 95% of payroll queries within 3 business days each month.","weightage":20},{"point":"Maintain payroll compliance with 0 material breaches per quarter across ATO (PAYG, STP Phase 2), superannuation, Fair Work and relevant state payroll tax obligations; complete all required lodgements by statutory due dates with 100% on-time submission each quarter.","weightage":15},{"point":"Close monthly reporting within 5 business days of month-end for Board/Executive pack, achieving ≥98% on-time delivery of all scheduled reports over the financial year and ≤2 material post-submission corrections per quarter.","weightage":20},{"point":"Improve payroll process efficiency by reducing payroll cycle processing time by 10% by 30 June 2026 (baseline set by 31 March 2026), while maintaining ≥99.8% accuracy and no increase in compliance breaches.","weightage":15},{"point":"Build and maintain Board confidence in financial and payroll insights by achieving an average Board satisfaction score of ≥4.2/5 for clarity, accuracy and relevance of presented data each quarter, and responding to 100% of Board follow-up questions within 2 business days.","weightage":15},{"point":"Lead and develop the team of 3 analysts to achieve ≥90% of agreed quarterly objectives each quarter, maintain team engagement score of ≥75% in the annual survey, and keep voluntary turnover at 0–1 per financial year.","weightage":15}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-17T21:09:01.735Z","updatedAt":"2026-03-12T11:01:46.263Z"},{"id":"94ac28fd-80bf-4bd6-b9ec-0c2edd463b5a","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Quality Assurance Associate","description":"Maintain and continually improve the PolyNovo Quality Management System (QMS), including administration of documentation, change controls, corrective, and preventative actions, batch release activities, supporting internal audits, involved in audits by regulatory authorities/notified bodies in line with ISO13485, 21CFR820 and other standards relevant to the design, development, manufacture, and distribution of medical devices.","department":"Quality Control","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"NA","directReports":"0","version":2,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Performs batch disposition and release for supply activities by ensuring batch is produced according to product specifications and marketing authorization;\nAssist in defining key product/service requirements for potential new suppliers as part of the supplier approval process;\n\n"],"heading":"Planning and Organising"},{"points":["•\tPerform the document control function for the company ensuring activities related to document control are compliant with the quality management system procedures and relevant regulatory requirements;\n•\tDraft and maintain quality system procedures and work instructions as required;\n•\tAssist with the handling of non-conformances, actively participate in investigations to determine root cause and the implementation of corrective/preventative actions;\n•\tAssist with change controls and project activities;\n•\tAssist with internal and external audits;\n•\tSupport the Change Control process to ensure changes are appropriately risk assessed and that any device design and/or process changes will not impact device safety, performance or efficacy;\n•\tAssist department managers with staff training needs related to the quality management system and maintain the company training matrix;\n•\tSupport validation, product temperature excursions and customer complaints activities;\n•\tComply with all company quality standards, procedures, and workplace health and safety requirements;\n•\tOperate within the requirements of the quality system and ensure responsibilities are carried out in accordance with the requirements of the applicable regulatory and quality processes;\n•\tManage the development & maintenance of ISO 13485 procedures for regulatory and quality functions that ensure consistency with and compliance to the organization’s Quality Management system.\n•\tOther QA related task as required",""],"heading":"Operations"},{"points":["•\tEnsure collaborative relationships with PolyNovo team members "],"heading":"Internal Stakeholder Management"},{"points":["•\tEnsure collaborative relationships with PolyNovo external stakeholders."],"heading":"External Stakeholder Management"},{"points":["•\tEnsure collaborative relationships with PolyNovo team members and external stakeholders.\n•\tEnsure all documentation is reviewed, current and compliant with the quality system.\n•\tOperate within the requirements of the quality system and ensure responsibilities are carried out in accordance with the requirements of the applicable regulatory and quality processes.\n•\tEnsure behaviour is in line with our company values.\n•\tPolyNovo may require you to undertake additional responsibilities or work in other areas to those outlined in this role subject to business requirements and your skills and competencies.\n"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[],"qualificationsAndLicenses":null,"keyRelationships":"Collaborative relationships with PolyNovo team members and external stakeholders.","functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":7,"customFields":{"jobFamily":"Manufacturing","jobFamilyGroup":"Manufacturing"},"careerTrack":"Individual Contributor","jobFamily":"Manufacturing","jobFamilyGroup":"Manufacturing","skills":null,"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-17T03:35:30.672Z","updatedAt":"2026-02-17T03:42:14.726Z"},{"id":"29b87cc7-b78a-4cfb-a8b7-5a9e394b4b44","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Leading hand","description":"The purpose of this role is to assist in the supervision and management of a small team of workers which they are part of under the Supervisor. They guide their team in daily tasks, address issues as they arise, delegate work, execute plans and often perform the same work as their team members. They provide a communication bridge between the supervisor and their team members. The leading hand is the person responsible when team members need assistance or when supervisors need information about the teams progress.","department":"Production","level":null,"employmentType":"Full-Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":3,"experienceMax":0,"educationRequired":[],"reportingTo":"Supervisor","directReports":"0","version":2,"isTemplate":false,"createdBy":"Aimee","updatedBy":"Aimee","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Assist the supervisor by assigning tasks to team members based on their skills and workload","Assist in monitoring daily tasks to ensure they are completed on time and to the required standard","Support the training of new employees: teach, mentor and guide trainees to ensure they understand their work tasks and responsibilities","Assist with managing time and resources of the shift effectively","Support the team by undertaking additional responsibilities or work in other areas to those outlined in this role subject to business requirements and your skills and competencies."],"heading":"Planning and Organising"},{"points":["Ensuring standards of quality are upheld, addressing any issues promptly and implementing corrections","Support the supervisor by guiding the team in the cleanroom during the shift","Support and guide the team to problem solve during the shift ","Support the team by providing technical guidance and insight, working hands on when needed","Provide feedback and support to team members to foster a productive and positive work environment","Report to the supervisor on team performance, challenges and achievements","Assist with writing NCRs, CCRs, DCRs and CAPAs","Coordinate material resources within the cleanrooms"],"heading":"Operations"},{"points":["Communicate effectively with team members ","Relay work status or any issues within a team to the supervisor","Support collaborative relationships with PolyNovo team members and external stakeholders.","Participate in consultation and training on safety issues in your work area as required."],"heading":"Internal Stakeholder Management"},{"points":[],"heading":"External Stakeholder Management"},{"points":["Support and guide safety compliance within the cleanroom","Adhere to workplace health and safety laws, policies, and procedures.","Report any hazards, incidents, injuries or ‘near misses’ to the designated Safety representative.","Ensure all documentation is reviewed, current and compliant with the quality system.","Operate within the requirements of the quality system and ensure responsibilities are carried out in accordance with the requirements of the applicable regulatory and quality processes.","Ensure behaviour is in line with our company values."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Strong interpersonal skills and demonstrated ability to establish and maintain effective working relationship with co-workers, customers, and other stakeholders.","Proven ability to take accountability for the quality and timeliness of work outputs while maintaining high personal and professional standards.","Demonstrated ability to work autonomously and within small team environments, self-starter with proactive problem-solving skills and strong personal initiative.","Strong communication skills"],"heading":""}],"qualificationsAndLicenses":[{"points":["Proven experience as a production technician or similar role within the manufacturing industry","Production experience with polymers, mixing, handling hot solutions, electrical and gas safety precautions","Previous experience working in a cleanroom environment is preferred","Experience and thorough understanding of Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP)","Comprehensive understanding of the manufacturing process and how to operate machinery/equipment’s."],"heading":"Experience"}],"keyRelationships":"Supervisor; team members; higher management","functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Manufacturing","jobFamilyGroup":"Manufacturing"},"careerTrack":"Individual Contributor","jobFamily":"Manufacturing","jobFamilyGroup":"Manufacturing","skills":[{"skill":"Comprehensive understanding of the manufacturing process and how to operate machinery/equipment’s","weightage":9},{"skill":"Strong knowledge of production processes and quality control standards","weightage":9},{"skill":"Experience and thorough understanding of Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP)","weightage":8},{"skill":"Experience and understanding of safe chemical handling practices","weightage":8},{"skill":"Intermediate user of Microsoft Office products.","weightage":5},{"skill":"Production experience with polymers, mixing, handling hot solutions, electrical and gas safety precautions","weightage":7},{"skill":"Previous experience working in a cleanroom environment is preferred","weightage":7},{"skill":"Involved in writing NCRs, CCRs, DCRs and CAPAs","weightage":6},{"skill":"Managing material resources within the cleanrooms","weightage":6}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-12T03:20:07.087Z","updatedAt":"2026-02-12T03:33:43.069Z"},{"id":"0eda0457-7d56-4f08-981d-cf6c15fa5714","tenantId":"c58841a2-8b5c-4806-add1-bcb60b136d41","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Head of Sales","description":"The Head of Sales leads the organisation’s sales strategy and revenue growth initiatives across residential aged care, home care, and related services. The role is responsible for driving occupancy and client acquisition, leading high-performing sales teams, developing strategic partnerships, and aligning sales performance with organisational objectives and community needs.","department":"Marketing","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":8,"experienceMax":null,"educationRequired":null,"reportingTo":"Chief Operating Officer","directReports":"1 to 2","version":4,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-02-11T18:19:39.649Z","accountabilities":[{"points":["Develop and maintain an enterprise sales strategy for RSL LifeCare that aligns with organisational strategy, growth priorities and resident/client experience expectations across aged care and community services.","Set clear sales objectives, standards and operating rhythms for the sales function, ensuring consistent pipeline management, conversion practices and service quality across all sites and channels.","Establish forecasting and demand planning practices that inform capacity, workforce planning and service readiness, and provide timely insights to executive leadership for decision-making.","Design and continuously improve the sales operating model, including roles, capability requirements, tools and reporting, to support scalable growth and consistent performance across a large, multi-site organisation."],"heading":"Planning and Organising"},{"points":["Lead day-to-day sales activity across the organisation, ensuring effective lead management, enquiry handling, tours/consultations, follow-up and conversion processes that reflect RSL LifeCare values and care standards.","Coach, mentor and develop sales leaders and teams to strengthen consultative selling capability, customer service behaviours and consistent use of sales methodologies and systems.","Monitor sales performance and pipeline health through regular reporting and reviews, identifying trends, risks and opportunities and implementing corrective actions to improve outcomes.","Oversee the effective use and continuous improvement of sales systems and data quality, including CRM and reporting tools, to enable accurate forecasting, performance analysis and customer insights.","Manage the sales budget and resource allocation in line with internal financial governance, ensuring cost-effective operations and clear accountability for expenditure."],"heading":"Operations"},{"points":["Partner with Marketing and Communications to align campaigns, messaging and content with the sales strategy, ensuring consistent value proposition and timely follow-up of campaign-generated enquiries.","Collaborate with Operations and Service Delivery leaders to align sales commitments with service capability, occupancy/capacity planning and resident/client onboarding, ensuring a seamless end-to-end experience.","Work with People and Culture to build workforce capability and stability through recruitment input, onboarding, performance management and retention initiatives aligned to organisational needs and culture."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong referral networks with hospitals, discharge planners, general practitioners, allied health providers and community organisations to support sustainable enquiry flow and appropriate client matching.","Develop and manage relationships with key partners and vendors supporting sales enablement and customer experience, ensuring service levels, quality standards and commercial terms meet organisational requirements.","Represent RSL LifeCare professionally in community and industry forums, strengthening brand trust and ensuring prospective residents/clients and families receive clear, accurate and compassionate information."],"heading":"External Stakeholder Management"},{"points":["Ensure sales practices, customer communications and documentation comply with relevant Australian healthcare and aged care regulatory requirements, including privacy obligations and consumer protections.","Implement governance controls for sales processes, including approvals, record-keeping, audit readiness and issue escalation, to manage risk and maintain organisational integrity.","Identify, assess and mitigate sales-related risks such as misrepresentation, conflicts of interest, inappropriate incentives and data integrity issues, and embed a culture of ethical, resident/client-centred conduct."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Business, Marketing, Commerce or Management (Australian university or AQF-recognised equivalent) – supports strategic sales leadership and revenue growth in healthcare services","Bachelor’s degree in Health Administration/Health Management (AQF-recognised) – relevant to aged care and home care service models, funding and stakeholder environments in Australia","Postgraduate qualification (Graduate Certificate/Diploma or MBA) in Business Administration, Marketing or Leadership (AQF level 8–9) – desirable for executive-level sales strategy and organisational alignment","Tertiary qualification with demonstrated units in strategic sales, commercial management and data-driven decision-making (AQF-recognised) – relevant to occupancy, client acquisition and performance management"],"heading":"Essential Academic Qualifications (Degrees)"},{"points":["Strategic Sales Management or Sales Leadership short course (Australian provider; nationally recognised or university executive education) – directly relevant to leading sales teams and pipeline governance","Negotiation and Contract Management course (Australian provider) – relevant to partnership development, service agreements and commercial terms in healthcare","Customer Experience (CX) and Service Design course (Australian provider) – supports client-centred acquisition and retention across aged care and home care","Data analytics for sales/CRM reporting course (Australian provider) – relevant to forecasting, occupancy targets and performance reporting to executive leadership"],"heading":"Essential Short Courses (Sales Leadership & Commercial Capability)"},{"points":["No mandatory professional licence is generally required for a Head of Sales role in NSW, as it is not a regulated occupation like nursing, allied health or legal practice","If the role includes driving organisation vehicles: current Australian driver licence (NSW or equivalent) – commonly required for site visits and community/partner engagement","If the role includes selling/arranging consumer credit (uncommon in aged care sales): appropriate authorisation under an Australian Credit Licence (ACL) holder – only applicable if credit activities are part of duties","If the role includes real estate agency activities (generally not applicable to aged care admissions): NSW Fair Trading real estate licence/certificate – only if duties meet the legal definition of real estate work"],"heading":"Professional Licences (Role-Specific)"},{"points":["Aged Care Quality Standards training (Australian-recognised provider) – essential to ensure sales practices align with quality, dignity, choice and consumer outcomes in residential aged care","Home Care Packages (HCP) program and My Aged Care pathway training (Australian-recognised provider) – relevant to client acquisition, eligibility discussions and referral pathways","NDIS awareness training (Australian-recognised provider) – relevant where services intersect with disability supports and community partnerships","Privacy and confidentiality training aligned to the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) – essential for handling client information in healthcare sales"],"heading":"Industry-Specific Certifications (Aged Care, Home Care & Healthcare Compliance)"},{"points":["National Police Check (Australia) – commonly required for senior roles in aged care and home care due to contact with vulnerable people and access to sensitive information","Working With Children Check (WWCC) – NSW (where role involves contact with children through community programs or facilities) – requirement depends on duties but commonly requested in large care organisations","Aged Care Worker Screening Check (where applicable under state/territory screening arrangements and organisational policy) – relevant to roles with access to aged care residents and facilities","Evidence of required vaccinations as per NSW Health/Public Health Orders and organisational policy (e.g., influenza, COVID-19) – common condition for working on healthcare/aged care sites"],"heading":"Workplace Screening & Mandatory Checks (Common Healthcare Requirements in NSW)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and execute a sales strategy aligned to aged care and healthcare service lines, funding models and local market demand across NSW and broader Australia","Build and manage a balanced pipeline across referral, B2B partnerships and community channels, with clear segmentation, targeting and value propositions","Translate organisational growth targets into practical territory plans, account plans and activity rhythms for the sales team","Use market and competitor insights to refine pricing/packaging, service differentiation and sales messaging while maintaining clinical and care integrity"],"heading":"Healthcare Sales Strategy & Go-to-Market Execution"},{"points":["Ensure sales practices align with Aged Care Quality Standards, Charter of Aged Care Rights and relevant Commonwealth and NSW requirements for service representation","Apply Privacy Act 1988 and Australian Privacy Principles (APPs) to lead handling, consent, data minimisation and secure storage within CRM and marketing systems","Maintain compliant marketing and outreach practices under the Spam Act 2003, Do Not Call Register Act 2006 and Australian Consumer Law (ACL) for truthful, non-misleading claims","Embed ethical selling behaviours appropriate to vulnerable customers and families, including transparent fee discussions and clear escalation pathways for complaints"],"heading":"Regulatory, Ethical & Privacy-Compliant Selling (Australia)"},{"points":["Establish and optimise sales processes (lead qualification, needs analysis, solution design, proposal, close and onboarding) with clear stage definitions and handovers","Set and monitor KPIs (conversion rates, cycle time, occupancy/volume targets, referral growth, retention) and coach the team to improve performance","Drive CRM discipline (data quality, activity logging, pipeline hygiene) and produce accurate forecasts and board-ready reporting","Implement continuous improvement through call reviews, win/loss analysis and standardised playbooks tailored to healthcare and aged care decision journeys"],"heading":"Sales Operations, CRM & Performance Management"},{"points":["Build strong referral networks with hospitals, GPs, allied health, discharge planners, community organisations and aged care assessment pathways where applicable","Negotiate and manage partnership agreements with clear service scope, governance, privacy considerations and mutual performance measures","Collaborate with clinical, operations and customer experience teams to ensure promises made in sales are deliverable and consistently met","Represent the organisation professionally in community and industry forums, aligning messaging to brand, care standards and local community expectations"],"heading":"Stakeholder, Referral & Partnership Development"},{"points":["Lead consultative sales conversations with older people and families, translating needs into appropriate care options and pathways","Design and refine customer journeys from enquiry to admission/onboarding, reducing friction and improving experience while maintaining compliance","Handle complex objections and sensitive discussions (fees, availability, care needs) with empathy, clarity and documented follow-up","Use customer feedback and complaints insights to improve sales practices and service information, supporting continuous quality improvement"],"heading":"Customer-Centred Sales & Service Design"},{"points":["Manage sales budgets, resource allocation and ROI for acquisition activities, balancing growth with service capacity and quality outcomes","Partner with finance and operations to align pricing, discounts and offers with margin requirements and funding constraints","Identify growth opportunities across service lines and geographies, supported by business cases and measurable targets","Monitor revenue drivers and risks (occupancy, churn, referral dependency) and implement mitigation plans to stabilise performance"],"heading":"Commercial Acumen, Pricing & Revenue Growth"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":null,"careerTrack":"Management","jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Enterprise sales strategy & go-to-market planning for aged care and home care services","weightage":10},{"skill":"Sales operations design (multi-site sales operating model, process governance, stage definitions and handovers)","weightage":9},{"skill":"CRM leadership, data quality management & pipeline governance (forecasting, hygiene, activity logging)","weightage":9},{"skill":"Occupancy, demand forecasting & capacity-aligned planning (linking sales to workforce and service readiness)","weightage":9},{"skill":"Australian aged care regulatory and ethical selling compliance (Aged Care Quality Standards, Charter of Aged Care Rights)","weightage":10},{"skill":"Privacy and consumer law compliance in sales and outreach (Privacy Act 1988/APPs, Spam Act 2003, Do Not Call Register Act 2006, ACL)","weightage":9},{"skill":"Referral network development and B2B partnership management (hospitals, discharge planners, GPs, allied health) including contract negotiation","weightage":8},{"skill":"Customer journey and service design for enquiry-to-admission/onboarding (CX mapping, friction reduction, complaints insights)","weightage":8},{"skill":"Commercial acumen: pricing/packaging, budget management, ROI analysis and revenue growth business cases","weightage":8},{"skill":"Sales performance management and analytics (KPI framework, conversion optimisation, win/loss analysis, board-ready reporting)","weightage":9}],"kpis":[{"points":[{"point":"Deliver enterprise sales growth and conversion outcomes by 30 June 2026: achieve at least 95% of Board/Executive-approved net admissions/occupancy and community services intake targets (aged care and community services reported separately), improve enquiry-to-admission/client conversion rate by at least 10% versus the Q3 FY25–26 baseline, and maintain a weighted pipeline coverage ratio of at least 3.0x the next 90 days’ intake target each month.","weightage":30},{"point":"Improve forecasting accuracy and demand planning by 30 June 2026: achieve a Mean Absolute Percentage Error (MAPE) of 10% or less for monthly admissions/intake forecasts at enterprise level and 15% or less at site/service level, with forecasts submitted by the 3rd business day each month and evidenced use of forecast insights in at least 10 documented capacity/workforce/service readiness decisions per quarter with Operations/Service Delivery.","weightage":25},{"point":"Lift sales operating effectiveness and customer experience by 30 June 2026: achieve median first-response time to new enquiries of 4 business hours or less, complete 95% of agreed follow-up steps within SLA timeframes, and achieve an average prospective resident/client and family experience score of at least 4.5/5 (or NPS of +50) from post-enquiry/tour/consultation surveys, with no site/service below 4.2/5 (or NPS +30) for two consecutive months.","weightage":25},{"point":"Strengthen governance, compliance and data integrity by 30 June 2026: maintain 100% completion of mandatory privacy/consumer protection/aged care sales compliance training for all sales staff within 30 days of commencement and annually thereafter; achieve at least 98% CRM data completeness for mandatory fields and 95% adherence to approved sales documentation/approval workflows; and record zero high-risk audit findings or substantiated misrepresentation/ethical breach incidents, with all medium-risk issues closed within 30 days.","weightage":20}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-11T18:15:18.704Z","updatedAt":"2026-02-11T18:19:39.657Z"},{"id":"2d02e8df-510f-4cfe-bc88-4fc25652b06f","tenantId":"c58841a2-8b5c-4806-add1-bcb60b136d41","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Project Manager","description":"The Project Manager is responsible for planning, delivering, and closing strategic and operational projects across the organisation. The role ensures projects are completed on time, within scope and budget, while managing risks, engaging stakeholders, and supporting organisational change to achieve sustainable outcomes.","department":"Projects / Strategy & Transformation","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Program Manager / General Manager – Strategy & Transformation","directReports":"1 to 2","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Partner with project sponsors to develop a clear business case, benefits rationale and delivery approach aligned to RSL LifeCare strategy and resident/client outcomes.","Define and baseline project scope, requirements, deliverables, budget assumptions and schedule in collaboration with clinical, operational and corporate stakeholders, ensuring readiness for transition to business-as-usual.","Develop and maintain an integrated project management plan in the organisation’s project/portfolio management tools, including resourcing, dependencies, milestones, communications and change impacts."],"heading":"Planning and Organising"},{"points":["Lead end-to-end project execution, coordinating cross-functional teams to deliver agreed outcomes within approved scope, timeframes, budget and quality expectations.","Monitor progress against the plan, analyse variances, and implement corrective actions to address issues, constraints and competing priorities while maintaining service continuity in care environments.","Drive continuous improvement by identifying process efficiencies and lessons learned, and embedding sustainable handover, training and support arrangements for operational adoption."],"heading":"Operations"},{"points":["Establish effective governance rhythms with sponsors and internal forums, providing clear status reporting, decision papers and recommendations to enable timely direction and approvals.","Engage clinical leaders, site managers, ICT, finance, quality and people teams to manage impacts, build commitment, and ensure changes are understood, supported and implemented safely."],"heading":"Internal Stakeholder Management"},{"points":["Manage vendor and partner delivery by setting expectations, integrating third-party tasks into project plans, and validating external deliverables against contractual and operational requirements.","Coordinate with external stakeholders as required (including regulators, auditors, and sector partners) to support project outcomes, information requests and implementation activities in a professional and timely manner."],"heading":"External Stakeholder Management"},{"points":["Identify, assess and manage project risks, including clinical safety, privacy, cyber security and operational continuity risks, escalating and treating issues in line with RSL LifeCare governance.","Ensure project deliverables and implementation activities comply with relevant Australian healthcare and aged care obligations, including quality standards, work health and safety requirements, and privacy legislation, with appropriate documentation and assurance."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Project Management, Business, Commerce, Engineering, Health Administration or a related discipline (Australian university or recognised equivalent) — supports end-to-end project delivery in a healthcare organisation","PRINCE2 Foundation (AXELOS-accredited training provider in Australia) — establishes baseline project governance, controls and reporting suitable for organisational projects","PMI Certified Associate in Project Management (CAPM) or equivalent entry-to-mid level project management credential (PMI-recognised in Australia) — demonstrates core PM knowledge where experience is not specified","Change management fundamentals course aligned to Prosci methodology (delivered by Prosci Australia or recognised provider) — relevant to supporting organisational change and adoption in healthcare settings"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific professional licence is legally required in NSW to perform a Project Manager role (project management is not a licensed occupation in Australia)","If the role requires site visits to construction/fit-out areas: White Card (CPCWHS1001 Prepare to work safely in the construction industry) — nationally recognised in Australia and commonly required for access to construction sites","If the role includes driving between sites: current Australian driver licence (NSW or recognised interstate) — operational requirement for multi-site healthcare services","If the role involves procurement/contract execution: organisational financial delegation/authorisation (internal approval) — not a government licence, but often mandatory for contract and budget accountability"],"heading":"Professional Licences (if applicable to the role)"},{"points":["Aged Care Quality Standards training (aligned to the Aged Care Quality and Safety Commission guidance) — supports projects impacting residential aged care and home care services in Australia","National Safety and Quality Health Service (NSQHS) Standards awareness training (Australian Commission on Safety and Quality in Health Care) — relevant for projects affecting clinical governance, safety and quality","Work Health and Safety (WHS) training: WHS General Induction plus risk management fundamentals aligned to SafeWork NSW — supports risk controls and safe project delivery in healthcare environments","Privacy and health information handling training aligned to the Privacy Act 1988 (Cth) and NSW Health Records and Information Privacy Act 2002 (HRIP Act) — relevant where projects involve patient/client data and systems"],"heading":"Industry-Specific Certifications (healthcare, aged care and safety)"},{"points":["Membership of the Australian Institute of Project Management (AIPM) — recognised Australian professional body supporting project governance and professional standards","PMI membership (PMI Australia Chapter) — supports ongoing professional development and access to globally recognised PM standards used in Australia","ITIL 4 Foundation (AXELOS-accredited) where projects involve service transition/operations (e.g., digital health, ICT, service management) — commonly recognised in Australian organisations","Contract and procurement fundamentals training aligned to NSW Government procurement principles (or equivalent Australian procurement training) — relevant for vendor management and contract governance in healthcare projects"],"heading":"Professional Memberships and Governance Credentials (recognised in Australia)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Apply recognised project delivery approaches (e.g., PRINCE2/PMBOK/Agile) to plan, execute, monitor and close projects within agreed scope, schedule, budget and quality parameters","Establish fit-for-purpose governance including project charters, stage gates, RAID logs, decision registers and reporting aligned to organisational governance and delegated authorities","Develop and maintain integrated project plans (work breakdown structure, milestones, dependencies, critical path) and manage baseline changes through formal change control","Produce clear status reporting for Program Manager/GM and steering groups, including progress, risks, issues, benefits and forecast-to-complete"],"heading":"Project Delivery & Governance (Healthcare)"},{"points":["Identify and map stakeholders across clinical, care, operations, ICT, finance, procurement and external partners; tailor engagement strategies to stakeholder needs and influence","Facilitate workshops and forums to confirm requirements, resolve conflicts, and gain timely decisions while maintaining a person-centred care focus","Prepare concise communications (briefings, updates, papers) suitable for executive and operational audiences, ensuring transparency and traceability of decisions","Manage vendor and partner relationships to ensure deliverables, service levels and expectations are met, including escalation and dispute resolution where required"],"heading":"Stakeholder Engagement & Communication"},{"points":["Implement proactive risk management practices, maintaining risk assessments and treatment plans aligned to organisational risk frameworks and relevant Australian Standards where applicable","Embed quality assurance activities (acceptance criteria, peer reviews, testing/validation, readiness checks) to ensure deliverables are fit for purpose in healthcare and aged care environments","Support safe change implementation by coordinating operational readiness, training, cutover planning and post-implementation support to minimise impacts on residents/clients and staff","Ensure incident, issue and defect management processes are followed, with root cause analysis and corrective actions tracked to closure"],"heading":"Risk, Quality & Safety Management (Australian Healthcare Context)"},{"points":["Ensure project activities and deliverables align with applicable Australian regulatory obligations, including Aged Care Quality Standards and relevant state/territory health requirements as applicable to the project scope","Apply privacy-by-design principles in line with the Privacy Act 1988 (Cth) and Australian Privacy Principles, including appropriate handling of personal and health information","Support compliance with records management and information governance expectations, ensuring project documentation is controlled, auditable and retained appropriately","Coordinate procurement and contracting activities in line with organisational policies and Australian market practices, including probity, value-for-money and supplier due diligence"],"heading":"Regulatory, Privacy & Compliance (Australia)"},{"points":["Develop and manage project budgets, forecasts and cost tracking, including variance analysis and timely escalation of financial risks and pressures","Plan and coordinate internal and external resources, clarifying roles and responsibilities (e.g., RACI) and managing capacity constraints across operational teams","Manage project procurement inputs (statements of work, deliverable schedules, acceptance processes) to support accurate invoicing and contract compliance","Track and report benefits, costs and dependencies to support program-level prioritisation and investment decisions"],"heading":"Financial & Resource Management"},{"points":["Partner with business owners to define measurable outcomes and benefits, establishing baselines, KPIs and benefits tracking aligned to organisational strategy and transformation goals","Develop and execute change plans covering impacts, communications, training, stakeholder readiness and adoption, with consideration for frontline care environments","Coordinate transition-to-business-as-usual, including handover documentation, support models, and operational ownership to sustain outcomes","Monitor adoption and benefits post-implementation, identifying corrective actions to address gaps and ensure intended value is realised"],"heading":"Change Management & Benefits Realisation"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Project delivery using PRINCE2/PMBOK/Agile (planning, execution, monitoring and closure)","weightage":10},{"skill":"Project governance and controls (charters, stage gates, RAID logs, decision registers, change control)","weightage":9},{"skill":"Integrated project planning and scheduling (WBS, dependencies, critical path, resource planning) using PPM tools","weightage":9},{"skill":"Risk, quality and safety management in healthcare/aged care (risk assessments, QA, readiness checks, incident/defect management, RCA)","weightage":9},{"skill":"Regulatory, privacy and information governance compliance (Aged Care Quality Standards, NSQHS awareness, Privacy Act 1988, NSW HRIP Act, records management)","weightage":9},{"skill":"Financial and resource management (budgeting, forecasting, cost tracking, variance analysis, benefits/cost reporting)","weightage":8},{"skill":"Vendor, procurement and contract management (SOWs, deliverables/acceptance, SLAs, probity, supplier due diligence)","weightage":8},{"skill":"Change management and benefits realisation (Prosci-aligned change plans, training, cutover, transition to BAU, adoption tracking)","weightage":9},{"skill":"Stakeholder engagement and facilitation across clinical, operations, ICT and corporate teams (workshops, requirements confirmation, conflict resolution)","weightage":8},{"skill":"Executive and operational reporting and communication (status reporting, steering papers, recommendations, decision traceability)","weightage":7}],"kpis":[{"points":[{"point":"Deliver the approved project portfolio outcomes with at least 85% of projects achieving all of the following at closure: schedule variance within ±10% of baseline, total cost within ±5% of approved budget, and all critical deliverables accepted by business owners against agreed quality criteria; measured quarterly and reported via the organisation’s project/portfolio management tool.","weightage":30},{"point":"Achieve operational adoption and benefits realisation by ensuring 100% of projects transition to business-as-usual with a signed handover pack (SOPs/process maps, training materials, support model, and acceptance criteria) and deliver at least 80% of agreed benefits within 90 days of go-live (or by the benefits schedule where longer), validated by sponsor sign-off and post-implementation review.","weightage":25},{"point":"Maintain effective governance and stakeholder confidence by meeting all of the following each month: 95% on-time delivery of agreed governance artefacts (status reports, RAID logs, decision papers), 90% of decisions/action items closed by due date, and an average internal stakeholder satisfaction score of at least 4.2/5 from sponsor and key stakeholder pulse surveys at project milestones.","weightage":20},{"point":"Ensure compliance, risk and vendor assurance by achieving: zero high-severity clinical safety, privacy or cyber security incidents attributable to project change; 100% of projects with documented risk assessments and controls aligned to RSL LifeCare governance and relevant Australian aged care/healthcare obligations prior to go-live; and at least 95% of vendor deliverables accepted first pass against contractual and operational requirements, measured per project and consolidated quarterly.","weightage":25}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-11T18:04:46.324Z","updatedAt":"2026-02-11T18:07:35.354Z"},{"id":"cb127ead-fcc7-483c-9815-0acfa0586b34","tenantId":"c58841a2-8b5c-4806-add1-bcb60b136d41","useCaseId":"00000000-0000-0000-0000-000000000003","title":"IT Support Officer","description":"The IT Support Officer provides first- and second-level technical support to staff across residential and community services. The role is responsible for troubleshooting hardware, software, and network issues, supporting system access and device management, and ensuring reliable IT services to enable safe and efficient service delivery.","department":"Information Technology","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"IT Manager / ICT Infrastructure Manager","directReports":"0","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Plan and prioritise service desk workload by triaging incidents and requests in line with clinical and care service criticality, ensuring timely restoration of essential systems.","Maintain accurate support documentation, including knowledge articles, standard operating procedures and asset records, to enable consistent support across RSL LifeCare locations."],"heading":"Planning and Organising"},{"points":["Provide responsive remote and on-site end-user support for desktops, laptops, smartphones and tablets, using phone, email and remote management tools to diagnose and resolve issues.","Perform device provisioning, configuration and maintenance activities, including operating system builds, application deployment, patching and secure connectivity, to support reliable service delivery."],"heading":"Operations"},{"points":["Partner with care teams, corporate functions and site leaders to understand operational impacts, communicate progress clearly, and coordinate practical workarounds during outages or degraded service.","Escalate complex issues to internal technical teams with clear diagnostics, logs and reproduction steps, and follow through to confirm resolution and user acceptance."],"heading":"Internal Stakeholder Management"},{"points":["Liaise with external vendors and managed service providers to log faults, coordinate troubleshooting, and track outcomes to resolution, ensuring minimal disruption to care services.","Coordinate with telecommunications and hardware/software suppliers for repairs, replacements and warranty matters, ensuring devices and services are restored securely and fit for purpose."],"heading":"External Stakeholder Management"},{"points":["Apply RSL LifeCare security, privacy and access control requirements when handling user accounts, devices and data, supporting compliance with Australian healthcare privacy obligations and organisational governance."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[],"qualificationsAndLicenses":[{"points":["Certificate IV in Information Technology (ICT40120) or equivalent Australian-recognised VET qualification relevant to IT support (suitable for entry to mid-level support roles in healthcare operations).","Diploma of Information Technology (ICT50220) or equivalent Australian-recognised qualification, covering networking, systems administration and service management fundamentals applicable to multi-site healthcare environments.","Bachelor degree in Information Technology/Computer Science/Information Systems (Australian-recognised) OR demonstrated equivalent learning; relevant to supporting enterprise systems used in residential and community care.","ITIL 4 Foundation (AXELOS) training/certification to support incident, request and change processes commonly used in healthcare service delivery organisations."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory professional licence is generally required in Australia for an IT Support Officer role; IT support is not a licensed occupation in NSW.","NSW Working With Children Check (WWCC) clearance (if the role involves contact with children/young people through community programs), as commonly required in healthcare and community services settings.","National Police Check (NPC) (often required by aged care/healthcare employers to support safe service delivery and access to sensitive environments).","Australian driver licence (Class C) if travel between residential and community service sites is required for on-site support across Sydney/NSW."],"heading":"Professional Licences (if applicable to the role)"},{"points":["CompTIA A+ (hardware/software troubleshooting) — widely recognised in Australia and directly relevant to first- and second-level support in healthcare workplaces.","CompTIA Network+ (network fundamentals and troubleshooting) — relevant to supporting reliable connectivity across residential and community services.","Microsoft Certified: Windows Client (e.g., MD-102 Endpoint Administrator) or equivalent Microsoft certification — relevant to device management, user access and endpoint support commonly used in Australian healthcare organisations.","Microsoft Certified: Azure Fundamentals (AZ-900) — relevant where cloud services underpin identity, access and service reliability in healthcare environments.","Cyber security awareness training aligned to the Australian Privacy Principles (APPs) and the Notifiable Data Breaches (NDB) scheme (e.g., employer-recognised course) — relevant to handling sensitive health information in Australia."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":[{"points":[{"point":"Restore essential clinical and care service systems within agreed timeframes by triaging and resolving incidents/requests: achieve ≥90% of Priority 1 incidents restored within 60 minutes and ≥85% of Priority 2 incidents restored within 4 hours each month; maintain overall first-contact resolution rate of ≥65% and keep backlog to ≤10 open tickets older than 5 business days at month end.","weightage":30},{"point":"Deliver high-quality end-user support outcomes across remote and on-site channels: achieve ≥4.5/5 average user satisfaction (CSAT) from post-ticket surveys with a minimum 20% response rate each quarter, and maintain ≤3% ticket re-open rate due to incomplete resolution each month.","weightage":25},{"point":"Maintain secure, reliable endpoint fleet through provisioning and lifecycle maintenance: complete builds/provisioning for standard devices within 2 business days for ≥90% of requests each month; achieve ≥95% compliance for critical OS/application patches within 14 days of release across managed endpoints each month; and keep endpoint asset records ≥98% accurate based on quarterly audit sampling.","weightage":25},{"point":"Strengthen stakeholder coordination, vendor outcomes, and governance: for ≥95% of escalations to internal teams and external vendors, provide complete diagnostics (logs, reproduction steps, impact assessment) at first hand-off and update affected stakeholders at least every 60 minutes during Priority 1/2 outages; achieve ≥90% vendor fault tickets meeting agreed resolution timeframes each quarter; and record 0 high-severity security/privacy breaches attributable to support handling, with 100% of access changes completed using approved processes and documented within 1 business day each month.","weightage":20}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-11T17:58:42.716Z","updatedAt":"2026-02-11T18:01:11.171Z"},{"id":"87b5dad3-448c-407a-88e4-025f1ffab5eb","tenantId":"c58841a2-8b5c-4806-add1-bcb60b136d41","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Payroll Specialist","description":"The Payroll Specialist is responsible for the accurate and timely processing of end-to-end payroll for employees across residential and community services. The role ensures compliance with relevant awards, legislation, and organisational policies while maintaining data integrity and providing payroll-related support to managers and staff.","department":"Finance","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":3,"experienceMax":null,"educationRequired":null,"reportingTo":"Financial Accountant","directReports":"0","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Plan and maintain payroll and workers compensation adjustment schedules to align with RSL LifeCare pay cycles, cut-off times and operational requirements across multiple sites.","Prioritise and coordinate payroll adjustment activities, including injured worker entitlements and leave impacts, to ensure timely processing and clear audit trails."],"heading":"Planning and Organising"},{"points":["Calculate and process payroll adjustments for injured worker entitlements, including ordinary earnings impacts, leave accrual considerations and pay code allocations, in line with applicable legislation and RSL LifeCare policies.","Prepare and deliver accurate payroll and workers compensation reports and reconciliations, investigating variances and resolving discrepancies before submission to relevant stakeholders."],"heading":"Operations"},{"points":["Partner with Payroll, People and Culture, Finance and operational leaders to resolve payroll queries, interpret entitlement scenarios and provide clear guidance on required documentation and approvals.","Provide responsive support to employees and managers regarding pay outcomes related to injury management, ensuring communications are accurate, confidential and aligned to RSL LifeCare processes."],"heading":"Internal Stakeholder Management"},{"points":["Liaise with insurers, rehabilitation providers and Return to Work Coordinators to confirm entitlement details, payment instructions and supporting evidence required for payroll processing.","Coordinate with external payroll system vendors or support providers to troubleshoot system issues impacting workers compensation payments, ensuring fixes are tested and outcomes are validated."],"heading":"External Stakeholder Management"},{"points":["Maintain compliance with Australian payroll, taxation, superannuation, privacy and workers compensation obligations by applying quality controls, maintaining accurate records, and recommending process improvements to strengthen governance and reduce payroll risk."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-11T17:55:45.911Z","updatedAt":"2026-02-11T17:56:10.594Z"},{"id":"a0770f23-6bff-429b-a7a3-39a80080f947","tenantId":"c58841a2-8b5c-4806-add1-bcb60b136d41","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Financial Accountant","description":"The Financial Accountant is responsible for preparing accurate financial reports, managing month-end and year-end processes, ensuring compliance with accounting standards, and supporting budgeting and forecasting activities. The role contributes to financial integrity, regulatory compliance, and informed decision-making across the organisation.","department":"Finance","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":3,"experienceMax":5,"educationRequired":null,"reportingTo":"Finance Manager / Financial Controller","directReports":"0","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and maintain a structured financial reporting calendar to support timely month-end close, management reporting and statutory deliverables across RSL LifeCare services.","Review existing financial reporting packs and dashboards, and implement improvements that increase relevance, clarity and decision-usefulness for healthcare operations and corporate functions.","Plan and coordinate the collection of financial inputs from service streams, ensuring assumptions, supporting documentation and timelines are clearly communicated and followed."],"heading":"Planning and Organising"},{"points":["Prepare accurate month-end journals, balance sheet reconciliations and variance analysis, and resolve discrepancies through root-cause investigation and corrective actions.","Actively monitor accounts receivable performance, follow up overdue balances with appropriate internal owners, and implement actions to improve debtor management in line with agreed terms.","Support the Finance Manager with preparation and review of BAS, FBT and income tax inputs by maintaining high-quality working papers and ensuring underlying data integrity."],"heading":"Operations"},{"points":["Partner with operational leaders and budget holders to explain financial results, identify drivers of variance, and agree practical actions that support service delivery outcomes.","Provide responsive finance support to shared services teams (including payroll, procurement and billing) by clarifying coding, resolving transaction issues and improving end-to-end process efficiency."],"heading":"Internal Stakeholder Management"},{"points":["Liaise with external auditors and advisors to coordinate audit requests, provide accurate documentation, and address findings through timely remediation actions.","Work with external parties as required (including banks, insurers and government-related agencies) to support financial information requests and ensure consistent, accurate responses."],"heading":"External Stakeholder Management"},{"points":["Maintain and apply appropriate financial controls, including review of reconciliations, segregation of duties and supporting evidence, to reduce risk and strengthen governance across the organisation.","Ensure financial reporting and tax-related processes align with Australian regulatory requirements and organisational policies, escalating compliance risks and control gaps with recommended actions."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Accounting, Commerce (Accounting major) or Finance from an Australian university or an overseas qualification assessed as equivalent (relevant for 3–5 years’ Financial Accountant experience in healthcare).","Completion of core accounting subjects aligned to Australian requirements: financial accounting, management accounting, auditing/assurance, taxation and corporate law (supports compliance and reporting in an Australian healthcare organisation).","Postgraduate qualification (AQF Level 8 Graduate Diploma/Graduate Certificate) in Professional Accounting or Applied Finance (highly regarded for candidates with 3–5 years’ experience; recognised in Australia and relevant to complex healthcare reporting).","Formal training/coursework in Australian Accounting Standards (AASB) and Australian financial reporting requirements (directly relevant to month-end/year-end and compliance in Australia)."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No statutory professional licence is required in Australia to work as a Financial Accountant in an employed role (licensing is not mandated for general financial reporting duties).","Registered Company Auditor (ASIC) licence is not required unless the role includes signing audit opinions (typically performed by external auditors, not internal financial accountants).","Tax Agent registration (Tax Practitioners Board) is not required unless providing tax agent services to the public or charging a fee for tax advice (generally outside this role’s scope)."],"heading":"Professional Licences (if applicable to the role)"},{"points":["Aged Care Quality and Safety Commission / Department of Health and Aged Care training on the Aged Care Financial Report (ACFR) and related reporting obligations (highly relevant for healthcare/aged care providers in Australia).","Working knowledge training in Australian Charities and Not-for-profits Commission (ACNC) reporting and governance requirements (relevant if the organisation operates as a charity/NFP in Australia).","Course or certification in Australian NFP/charity accounting and reporting (e.g., AASB 1058 Income of Not-for-Profit Entities and AASB 15 Revenue) (directly relevant to healthcare/NFP revenue recognition in Australia).","Training in privacy and health information handling (e.g., Privacy Act 1988 and NSW Health Records and Information Privacy Act 2002 awareness) as it relates to finance processes and data governance in Australian healthcare."],"heading":"Industry-Specific Certifications (healthcare, aged care and NFP context)"},{"points":["CPA Australia membership and progress towards CPA Program completion (or completed) (widely recognised in Australia; appropriate for 3–5 years’ experience and supports financial reporting and compliance).","Chartered Accountants Australia and New Zealand (CA ANZ) membership and progress towards CA Program completion (or completed) (widely recognised in Australia; relevant to financial accounting and governance).","Institute of Public Accountants (IPA) membership (recognised in Australia; suitable pathway for professional standing in financial accounting roles).","Advanced Excel and financial modelling certification/training (e.g., accredited short course through an Australian RTO or recognised provider) to support budgeting, forecasting and month-end analysis in a healthcare environment."],"heading":"Professional Memberships and Technical Competency Certifications (recognised in Australia)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Prepare accurate month-end and year-end financial statements in line with Australian Accounting Standards (AASB) and organisational reporting requirements.","Support statutory reporting obligations, including coordination of audit deliverables and timely responses to auditor queries.","Apply AASB requirements relevant to healthcare and not-for-profit contexts where applicable (e.g., revenue recognition, leases, provisions), escalating complex judgements to the Finance Manager/Financial Controller.","Maintain robust working papers and reconciliations to evidence balances and support financial statement disclosures."],"heading":"Financial Reporting & Statutory Compliance (Australia)"},{"points":["Manage general ledger integrity, including journal preparation, review-ready documentation, and adherence to delegation of authority.","Perform end-to-end balance sheet reconciliations (bank, accruals, prepayments, fixed assets, intercompany/related entities where relevant) and resolve reconciling items promptly.","Execute month-end close activities to agreed timetables, ensuring accuracy, completeness, and appropriate cut-off.","Identify and correct posting errors, coding issues, and process gaps, recommending practical improvements."],"heading":"General Ledger Management & Month-End Close"},{"points":["Prepare and review GST/BAS inputs and reconciliations, ensuring correct GST treatment and alignment to ATO requirements.","Support FBT data collection and reconciliations (where applicable), coordinating inputs from payroll and operational teams.","Assist with PAYG withholding and other ATO reporting requirements as required, ensuring accurate source data and audit trails.","Maintain awareness of healthcare-related tax considerations (e.g., GST treatment for health services and supplies) and seek guidance on complex scenarios."],"heading":"Taxation & Regulatory Obligations (ATO and State)"},{"points":["Produce monthly management reports with variance analysis, highlighting key drivers and providing clear commentary for non-finance stakeholders.","Support annual budgeting and periodic forecasting cycles, including data validation, trend analysis, and consolidation of inputs.","Partner with operational cost centre owners to improve understanding of financial performance, cost controls, and accrual accuracy.","Develop and maintain reporting packs and dashboards (e.g., in Excel/BI tools) that align to organisational KPIs and healthcare service delivery needs."],"heading":"Budgeting, Forecasting & Management Reporting"},{"points":["Support revenue recognition processes for healthcare and aged care-related income streams, ensuring appropriate cut-off and documentation.","Assist with tracking and reporting of government funding and grants where applicable, including acquittal support and evidence retention.","Contribute to service line or facility-level costing analysis, identifying cost pressures and opportunities for efficiency.","Work with operational teams to ensure accurate coding and allocation of costs to the correct programs, sites, and cost centres."],"heading":"Healthcare Funding, Revenue & Costing Support"},{"points":["Use finance systems/ERPs effectively to process journals, run reports, and maintain master data integrity (e.g., chart of accounts, cost centres).","Apply internal control principles, including segregation of duties, approval workflows, and documentation standards aligned to organisational policies.","Perform data validation checks and reconcile sub-ledgers to the general ledger, ensuring completeness and accuracy of financial data.","Contribute to continuous improvement initiatives, including process mapping, control enhancements, and automation of recurring reconciliations and reports."],"heading":"Systems, Data Quality & Internal Controls"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Month-end close management (journals, accruals, cut-off, variance analysis)","weightage":10},{"skill":"General ledger integrity and end-to-end balance sheet reconciliations (bank, prepayments, fixed assets, inter-entity)","weightage":9},{"skill":"Financial reporting under Australian Accounting Standards (AASB) including not-for-profit/healthcare considerations","weightage":9},{"skill":"Statutory reporting and external audit coordination (audit schedules, working papers, query management)","weightage":8},{"skill":"Australian taxation compliance support: GST/BAS, FBT and PAYG working papers and reconciliations","weightage":8},{"skill":"Budgeting, forecasting and management reporting (KPI reporting packs, commentary for non-finance stakeholders)","weightage":8},{"skill":"Healthcare/aged care revenue recognition, funding and grant acquittal support (documentation and evidence retention)","weightage":7},{"skill":"Accounts receivable monitoring and debtor management (collections support, ageing analysis, process improvement)","weightage":7},{"skill":"Finance systems/ERP reporting and advanced Excel-based analysis (dashboards, data validation, consolidation)","weightage":7},{"skill":"Internal controls and governance (segregation of duties, approval workflows, control testing and remediation)","weightage":8}],"kpis":[{"points":[{"point":"Deliver month-end close and management reporting to the approved reporting calendar: 100% of month-end closes completed by business day 5 and management reporting packs issued by business day 7 each month, with ≤2 post-close adjustments per month and 0 material errors identified after distribution.","weightage":30},{"point":"Maintain balance sheet integrity and variance insight: complete 100% of balance sheet reconciliations by business day 6 each month with ≥98% of reconciliations supported by appropriate evidence and review sign-off, and resolve ≥90% of reconciling items within 30 days; provide variance analysis that identifies top 5 drivers for each major service stream with agreed corrective actions documented for ≥80% of material variances (>$50k or >10%) each month.","weightage":25},{"point":"Improve accounts receivable performance in line with agreed terms: reduce total overdue receivables (>30 days) by 10% within 6 months and maintain ongoing overdue >30 days at ≤20% of total AR thereafter; achieve ≥95% of overdue accounts actioned (owner assigned and follow-up completed) within 5 business days of ageing report issue each month.","weightage":20},{"point":"Assure compliance, audit readiness and stakeholder service: lodge BAS by due dates with 0 ATO penalties and ≤1 immaterial correction per quarter; deliver FBT and income tax working papers to Finance Manager by agreed internal deadlines (100% on time) with 0 material audit findings; close ≥90% of audit/control remediation actions within 30 days of issue and achieve ≥85% internal stakeholder satisfaction (quarterly survey) for responsiveness and clarity of finance support.","weightage":25}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-11T17:52:39.201Z","updatedAt":"2026-02-11T17:55:00.242Z"},{"id":"b3911db2-1e08-4ea0-b4a1-8d67cfd64591","tenantId":"c58841a2-8b5c-4806-add1-bcb60b136d41","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Quality and Training Co-ordinator","description":"The Quality and Training Co-ordinator supports continuous improvement, compliance, and workforce capability across the service. The role oversees quality systems, assists with audits and accreditation, monitors risk and incident management processes, and delivers training programs to ensure staff meet regulatory, clinical, and organisational standards.","department":"Quality & Compliance / Learning & Development","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Quality Manager / Regional Quality Manager","directReports":"1 to 2","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and maintain an integrated quality and training work plan aligned to organisational priorities, service delivery needs and the requirements of aged care and healthcare standards.","Coordinate training schedules, resources and logistics across multiple sites and teams to support timely onboarding, role-based capability development and continuous improvement."],"heading":"Planning and Organising"},{"points":["Deliver and coordinate quality and training activities, including facilitation, coaching and practical support, to embed consistent practice and improve consumer outcomes.","Maintain accurate and current quality and training records in organisational systems, ensuring documentation supports operational decision-making and audit readiness."],"heading":"Operations"},{"points":["Partner with operational leaders, clinical teams and support functions to identify capability gaps, prioritise improvement actions and implement fit-for-purpose training and quality initiatives.","Provide clear, timely advice and reporting to internal stakeholders on quality findings, training progress and emerging risks, supporting informed decisions and accountability."],"heading":"Internal Stakeholder Management"},{"points":["Liaise with external training providers and subject matter experts to source, coordinate and evaluate learning solutions that meet workforce needs and organisational standards.","Support engagement with regulators, auditors and accreditation bodies by coordinating evidence, facilitating site readiness activities and responding to information requests professionally and promptly."],"heading":"External Stakeholder Management"},{"points":["Monitor and support adherence to relevant Australian healthcare and aged care regulatory requirements, organisational policies and governance frameworks by coordinating audits, managing corrective actions and escalating non-compliance and risk issues appropriately."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-11T17:49:35.698Z","updatedAt":"2026-02-11T17:49:56.716Z"},{"id":"55a828b3-8028-44ba-86d8-9aaeb658feeb","tenantId":"c58841a2-8b5c-4806-add1-bcb60b136d41","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Rostering Partner","description":"The Rostering Partner is responsible for developing and maintaining compliant and efficient staff rosters across residential or home care services. The role ensures appropriate staffing levels to meet operational and care needs, supports workforce optimisation, and works closely with managers to balance service delivery, cost control, and employee availability.","department":"Workforce Planning / People & Culture","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Workforce Planning Manager / People & Culture Manager","directReports":"0","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and maintain forward rosters aligned to resident care needs, service delivery plans, and workforce capability across multiple sites.","Coordinate planned leave, training, and known service changes to minimise roster disruption and maintain continuity of care.","Analyse roster patterns and workforce availability to identify emerging coverage risks and implement practical scheduling solutions."],"heading":"Planning and Organising"},{"points":["Build, publish, and maintain accurate rosters in the rostering system, ensuring shifts are correctly assigned, updated, and communicated to relevant teams.","Manage day-to-day roster changes, including unplanned absences and shift swaps, to maintain safe staffing and timely service delivery.","Provide responsive rostering support to operational leaders, resolving roster issues and system queries within agreed service expectations."],"heading":"Operations"},{"points":["Partner with care and operational leaders to understand workforce requirements and translate them into practical rosters that support quality care outcomes.","Collaborate with People and Culture, payroll, and finance teams to ensure roster inputs support accurate pay processing and workforce reporting."],"heading":"Internal Stakeholder Management"},{"points":["Liaise with labour hire and agency providers to source suitable staff when required, confirming role requirements, credentials, and shift details.","Maintain professional communication with external stakeholders to resolve booking changes, cancellations, and performance concerns in line with organisational expectations."],"heading":"External Stakeholder Management"},{"points":["Ensure rosters comply with applicable industrial instruments, employment conditions, fatigue management principles, and organisational policies.","Maintain accurate rostering records and audit-ready documentation, supporting regulatory expectations and internal governance requirements within the aged care and healthcare context."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Certificate IV in Business (BSB40120) or Certificate IV in Human Resource Management/Workforce Planning (where available) — Australian RTO-delivered qualification supporting rostering, coordination and stakeholder management in healthcare operations","Diploma of Human Resource Management (BSB50320) or Diploma of Leadership and Management (BSB50420) — recognised Australian vocational qualification aligned to workforce planning, operational coordination and service delivery","TAFE NSW or Australian RTO short course in Rostering/Workforce Planning (e.g., workforce scheduling fundamentals) — practical, role-relevant training for compliant roster build and optimisation in aged care/home care settings","Australian RTO short course in Advanced Microsoft Excel (intermediate–advanced) — essential for roster modelling, reporting, and data-driven staffing decisions in healthcare operations"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory professional licence is required for a Rostering Partner role in NSW, as it is not a regulated clinical profession (e.g., nursing, allied health) and does not require AHPRA registration","No specific NSW occupational licence is typically required because the role focuses on scheduling/administration rather than performing regulated care tasks","If the role includes driving between sites, a current NSW Driver Licence (Class C) may be required by the employer as an operational requirement (not a professional licence)","If the role includes access to restricted systems or sensitive records, employer-issued system access approvals apply rather than external professional licensing"],"heading":"Professional Licences (if applicable to the role)"},{"points":["Aged Care Quality Standards training (aligned to the Aged Care Quality and Safety Commission) — supports roster decisions that maintain safe, quality care delivery in residential aged care","Home Care Package (HCP) program fundamentals training (Australian aged care context) — relevant where rostering supports home care service delivery and client scheduling","Privacy and confidentiality training aligned to the Privacy Act 1988 (Cth) and Australian Privacy Principles — essential for handling employee and client information in healthcare rostering systems","Work Health and Safety (WHS) awareness training aligned to NSW WHS legislation — supports safe staffing considerations and operational compliance in healthcare environments"],"heading":"Industry-Specific Certifications (healthcare/aged care compliance and workforce context)"},{"points":["Vendor or employer-recognised training/certification in a rostering/workforce management system used in Australian healthcare (e.g., UKG/Kronos, RosterOn, AlayaCare, Procura, Humanforce) — directly relevant to building and maintaining compliant rosters","Training in payroll/HRIS platforms commonly used in Australia (e.g., Chris21, SAP SuccessFactors, Workday, MicrOpay) — supports accurate roster-to-pay processes and workforce data integrity","Australian RTO short course in data reporting/analytics for operations (e.g., Excel Power Query/Power Pivot or Power BI fundamentals) — supports workforce optimisation and cost control reporting","Training in interpreting industrial instruments relevant to rostering (e.g., Modern Awards, Enterprise Agreements, NES under the Fair Work Act 2009) — supports compliant roster construction in Australian healthcare"],"heading":"Role-Relevant Technical/Systems Certifications (rostering and workforce systems)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Build and maintain compliant rosters for 24/7 care environments, balancing resident/client needs, skill mix and service coverage requirements","Apply award and enterprise agreement rules to roster patterns (e.g., ordinary hours, overtime, penalties, allowances, minimum breaks) and escalate ambiguities appropriately","Manage planned and unplanned changes (leave, sick calls, surge demand) using structured processes to minimise disruption and maintain safe staffing levels","Coordinate shift allocations across multiple sites/teams, ensuring continuity of care and appropriate handover coverage"],"heading":"Rostering & Workforce Scheduling (Healthcare)"},{"points":["Interpret and apply Fair Work Act requirements, relevant Modern Awards/Enterprise Agreements, and National Employment Standards in day-to-day rostering decisions","Ensure compliance with fatigue management principles, maximum hours, minimum rest breaks, and safe work practices aligned to WHS obligations","Maintain accurate records to support payroll compliance, audit readiness and dispute resolution (e.g., roster changes, approvals, shift swaps)","Support consistent application of rostering policies and procedures, escalating potential non-compliance or employee relations risks to People & Culture"],"heading":"Industrial Relations & Employment Compliance (Australia)"},{"points":["Translate service demand inputs (occupancy, care minutes, acuity indicators, appointment schedules) into staffing requirements and roster templates","Monitor roster efficiency and labour cost drivers (overtime, agency usage, unfilled shifts) and propose practical improvements","Support workforce planning activities such as baseline establishment, roster optimisation and scenario planning for peak periods","Track and report key rostering metrics (fill rates, overtime, leave coverage, agency spend) to inform operational decisions"],"heading":"Workforce Planning, Demand Management & Cost Control"},{"points":["Use rostering and time & attendance systems to create rosters, manage availability, process shift changes and maintain accurate employee profiles","Ensure data integrity across systems (positions, cost centres, pay rules, qualifications, availability) to reduce payroll errors and rework","Apply basic reporting and analysis (e.g., exports, pivot tables, exception reports) to identify trends and compliance exceptions","Follow change control and approval workflows for roster amendments to maintain audit trails and governance"],"heading":"Rostering Systems, Time & Attendance and Data Quality"},{"points":["Roster to required skill mix and role coverage (e.g., RN/EN/PCW/AIN) in line with organisational standards and care delivery models","Verify and maintain visibility of mandatory requirements impacting rostering (e.g., vaccinations where applicable, police checks, working rights, training currency) in collaboration with relevant teams","Support safe staffing by considering competency-based allocations (e.g., medication competent staff, dementia care capability) and escalating gaps","Coordinate with operational leaders to ensure rosters align with quality and safety expectations and incident learnings"],"heading":"Credentialing, Skill Mix & Clinical Governance Support"},{"points":["Partner with Operations leaders, site managers and People & Culture to deliver timely, accurate rosters and responsive coverage solutions","Communicate roster changes clearly to employees and leaders, using consistent channels and maintaining professionalism and confidentiality","Handle roster-related queries and concerns, applying policy and award logic, and escalating complex matters appropriately","Contribute to continuous improvement by capturing feedback, documenting issues and supporting updates to rostering practices"],"heading":"Stakeholder Engagement & Service Delivery"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Healthcare rostering and 24/7 workforce scheduling (multi-site, skill mix, continuity of care)","weightage":10},{"skill":"Australian industrial relations and award/enterprise agreement interpretation for rostering (Fair Work Act, NES, penalties, overtime, allowances)","weightage":10},{"skill":"Rostering/WFM system administration and time & attendance processing (e.g., UKG/Kronos, RosterOn, Humanforce, AlayaCare/Procura)","weightage":9},{"skill":"Workforce planning, demand modelling and roster optimisation (occupancy/care minutes/acuity to staffing templates and scenarios)","weightage":9},{"skill":"Payroll and HRIS integration for roster-to-pay accuracy (pay rules, cost centres, approvals, exception handling)","weightage":8},{"skill":"Fatigue management and WHS-aligned safe staffing compliance (maximum hours, minimum breaks, risk controls)","weightage":8},{"skill":"Rostering analytics and reporting (advanced Excel incl. pivot tables; exception reporting; KPI tracking such as fill rate, overtime, agency spend)","weightage":8},{"skill":"Credentialing and compliance visibility for aged care workforce (mandatory training currency, checks, working rights, vaccination requirements where applicable)","weightage":7},{"skill":"Aged care quality and clinical governance support through roster design (coverage standards, handover requirements, incident learnings)","weightage":7},{"skill":"Privacy and confidentiality compliance in handling employee and client information (Privacy Act 1988 and Australian Privacy Principles)","weightage":7}],"kpis":[{"points":[{"point":"Roster coverage and continuity: By 30 June 2026, achieve and sustain (measured monthly) at least 98% of required care hours filled across all allocated sites, with less than 2% of shifts left unfilled at shift start time, and no more than 5% of shifts changed within 48 hours of commencement (excluding genuine emergencies) to support continuity of care.","weightage":30},{"point":"Roster accuracy, timeliness and system integrity: From February 2026 onwards, publish forward rosters at least 14 days in advance for 95%+ of roster cycles, maintain 99.5%+ roster-to-payroll accuracy (no pay-impacting errors attributable to rostering inputs per pay run), and keep roster data completeness at 100% for mandatory fields (role, location, cost centre, award classification, shift times) as evidenced by monthly system reports.","weightage":25},{"point":"Responsive operational support and issue resolution: From February 2026 onwards, meet service expectations by acknowledging 95%+ of rostering requests/incidents from operational leaders within 2 business hours and resolving 90%+ within 1 business day (or within agreed timeframe for complex matters), while achieving an average stakeholder satisfaction score of at least 4.2/5 each quarter via a short internal survey.","weightage":20},{"point":"Compliance, risk and external supplier effectiveness: Each month from February 2026, maintain 100% compliance with industrial instruments, employment conditions and fatigue rules (0 critical breaches; no repeat breach type within a quarter), ensure 100% audit-ready documentation for roster changes and agency bookings, and achieve 95%+ agency shift fulfilment with verified credentials confirmed prior to shift start for 100% of agency staff engaged.","weightage":25}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-11T17:46:16.475Z","updatedAt":"2026-02-11T17:48:11.574Z"},{"id":"5bb621f4-62d2-4960-8ef7-8696727f0066","tenantId":"c58841a2-8b5c-4806-add1-bcb60b136d41","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Physiotherapist","description":"The Physiotherapist assesses, plans, and delivers physiotherapy services to residents or community clients to improve mobility, strength, balance, and overall functional independence. The role contributes to falls prevention, pain management, rehabilitation, and quality-of-life outcomes while working collaboratively within a multidisciplinary care team.","department":"Residential Care","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Clinical Manager","directReports":"1 to 2","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Conduct comprehensive physiotherapy assessments to identify functional limitations, risks and client goals, and document findings in line with RSL LifeCare clinical standards.","Develop individualised, evidence-based treatment and rehabilitation plans that align with client preferences, care plans and multidisciplinary input.","Plan and prioritise caseload activities to ensure timely reviews, progression of therapy goals and continuity of care across RSL LifeCare services."],"heading":"Planning and Organising"},{"points":["Deliver hands-on physiotherapy interventions and therapeutic modalities to improve mobility, strength, balance, pain management and functional independence.","Prescribe, demonstrate and progress exercise programs and functional retraining, providing clear instructions and coaching to support safe participation.","Monitor outcomes and adjust treatment plans based on clinical response, risk changes and client feedback, maintaining accurate and contemporaneous clinical records."],"heading":"Operations"},{"points":["Collaborate with nursing, care staff and allied health colleagues to coordinate therapy delivery, integrate strategies into daily care routines and support consistent client outcomes.","Provide clinical guidance and education to support staff on safe mobility, transfers, falls prevention and use of mobility aids, reinforcing agreed care approaches."],"heading":"Internal Stakeholder Management"},{"points":["Communicate effectively with clients and families to explain assessment outcomes, therapy goals and home or facility-based programs, supporting informed decision-making and engagement.","Liaise with external health professionals and service providers, including general practitioners, specialists and equipment suppliers, to coordinate care, referrals and equipment recommendations."],"heading":"External Stakeholder Management"},{"points":["Maintain compliance with relevant Australian legislation, professional standards and RSL LifeCare policies, including AHPRA requirements, privacy obligations and clinical documentation expectations.","Identify, escalate and manage clinical risks, including falls risk and manual handling hazards, and contribute to incident reporting, continuous improvement and quality activities."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Demonstrates hunger for change, is comfortable with ambiguity and uncertainty","Proactively drives change and encourages others to embrace it","Anticipates change and prepares the team to respond effectively","Utilises data and digital tools to drive change management processes"],"heading":"Embrace Change"},{"points":["Seeks ways to continuously improve and empowers others to challenge the status quo","Thinks laterally and finds ways to achieve extraordinary outcomes","Monitors trends and ideas and shares insights to add value","Pushes barriers, displaying persistence, even in the face of failure","Leverages data analytics through digital platforms to generate insights on customer experience, business performance and risks"],"heading":"Innovate and Improve"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group's ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"},{"points":["Sets inspiring goals for self and others that contribute to the achievement of Group's strategy","Understands the Group's objectives and the links between teams, functions, businesses and sector","Applies knowledge and analysis of issues and trends to formulate and achieve plans","Considers the risks and consequences of issues in the mid-term and the longer-term impact across teams/work areas"],"heading":"Strategy and Direction"},{"points":["Understands the interdependence of Group goals, taking into account wider operational context and eliminates obstacles","Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes","Evaluates progress and re-prioritises work regularly based on changing needs","Establishes systems and procedures to guide work and track progress"],"heading":"Drive Business Outcomes"},{"points":["Coaches and mentors others, facilitating their development and encouraging initiative and action that contributes to Group's outcomes","Proactively seeks and reflects on feedback to identify development opportunities ","Instils confidence in self and others to embrace challenges and opportunities , recognising and celebrating successes"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor of Physiotherapy (AQF Level 7) from an Australian university or an overseas qualification assessed as substantially equivalent in Australia (healthcare clinical practice relevance)","Master of Physiotherapy (Entry-to-Practice) (AQF Level 9) as an alternative entry-level qualification recognised for physiotherapy practice in Australia (healthcare clinical practice relevance)","Evidence of supervised clinical placements completed as part of the accredited physiotherapy program (relevant to residential aged care, rehabilitation, mobility and falls prevention)","Current cardiopulmonary resuscitation training (CPR) from an Australian provider (e.g., HLTAID009 Provide cardiopulmonary resuscitation) aligned to workplace requirements in healthcare settings"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["General registration as a Physiotherapist with the Physiotherapy Board of Australia via AHPRA (mandatory to practise as a physiotherapist in NSW and Australia)","Compliance with AHPRA registration standards, including Recency of Practice and Continuing Professional Development (CPD) requirements (ongoing legal requirement for healthcare practice)","National Police Check (NPC) suitable for work in aged care/healthcare in NSW (commonly required for resident/client safety and organisational compliance)","NSW Working With Children Check (WWCC) clearance if the role involves contact with clients under 18 (licence/clearance recognised in NSW; applicability depends on service mix)"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Australian Physiotherapy Association (APA) membership (industry-recognised professional body supporting standards, CPD and professional practice in Australia)","Aged Care Quality and Safety Commission training/knowledge relevant to the Aged Care Quality Standards (industry requirement for residential aged care service delivery in Australia)","Manual handling and safe patient handling training aligned to Australian workplace health and safety expectations in healthcare and residential care settings","Falls prevention and balance rehabilitation training (e.g., evidence-based falls risk screening and intervention education) relevant to residential aged care and community clients in Australia"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"},{"points":["Evidence of required immunisations for healthcare workers in NSW (e.g., influenza, hepatitis B, MMR, varicella, pertussis) in line with NSW Health/organisational policy for residential care settings","Infection prevention and control training consistent with Australian healthcare standards (relevant to working with vulnerable residents and community clients)","Basic life support/first aid capability as required by the employer and site risk profile (commonly expected in residential care environments in Australia)","Understanding of privacy and clinical documentation obligations under Australian requirements (e.g., Privacy Act 1988 and organisational clinical governance expectations)"],"heading":"Mandatory Workplace Compliance & Health Requirements (Australia/NSW healthcare settings)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Conduct comprehensive physiotherapy assessments for older people in residential aged care, including mobility, balance, strength, pain, respiratory status and functional capacity","Identify falls risk and contributing factors (e.g., polypharmacy impacts, postural hypotension, environmental hazards) and document clinical reasoning clearly","Set measurable, resident-centred goals aligned to reablement and restorative care principles, considering cognitive status and comorbidities","Recognise red flags and clinical deterioration, escalating appropriately to the Clinical Manager, GP or emergency services in line with organisational protocols"],"heading":"Resident Assessment & Clinical Reasoning"},{"points":["Develop, implement and review physiotherapy care plans that align with the Aged Care Quality Standards and organisational clinical governance requirements","Maintain accurate, timely and objective clinical notes in electronic systems, including consent, assessment findings, interventions, outcomes and handover information","Contribute to multidisciplinary case conferences and care plan reviews, ensuring physiotherapy recommendations are integrated into overall resident care","Support evidence of care delivery for audits and accreditation, including outcome measures and progress reporting"],"heading":"Care Planning, Documentation & Aged Care Quality Standards"},{"points":["Deliver individual and group programs (e.g., strength, balance, gait retraining, functional mobility, respiratory techniques) tailored to frailty and chronic disease profiles","Prescribe and progress exercise programs safely, using appropriate outcome measures (e.g., TUG, 30-second sit-to-stand, Berg where suitable) to monitor change","Provide pain management strategies within scope (e.g., education, pacing, graded activity, manual therapy where appropriate) and refer/escalate when required","Implement restorative approaches to maintain independence in ADLs, collaborating with lifestyle and care staff to embed mobility into daily routines"],"heading":"Therapeutic Interventions & Rehabilitation in Residential Care"},{"points":["Assess and recommend mobility aids and equipment (e.g., walkers, wheelchairs, transfer devices), ensuring correct fit, safe use and documentation","Provide manual handling guidance and training to care staff consistent with WHS requirements and facility policies, including safe transfer techniques","Design and implement falls prevention strategies, including environmental recommendations, exercise interventions and staff education","Contribute to incident reviews and post-fall assessments, recommending risk controls and monitoring effectiveness"],"heading":"Manual Handling, Mobility Aids & Falls Prevention"},{"points":["Apply infection prevention and control practices consistent with facility procedures and relevant Australian guidelines, including hand hygiene and equipment cleaning","Conduct therapy sessions with appropriate risk assessment for transmissible infections, wound care considerations and resident vulnerability","Maintain safe treatment environments (e.g., clutter-free spaces, equipment checks) and report hazards, incidents and near misses through required systems","Use clinical judgement to modify or cease treatment when safety risks are identified, documenting actions and escalation"],"heading":"Infection Prevention & Control and Clinical Safety"},{"points":["Communicate clearly with residents, families and carers, adapting approaches for cognitive impairment, hearing/vision loss and cultural needs","Obtain and document informed consent for assessment and treatment, including capacity considerations and substitute decision-maker involvement where applicable","Provide education to residents and staff on exercise adherence, safe mobility and self-management strategies using plain language","Work collaboratively within a multidisciplinary team, providing concise handovers and participating in clinical discussions to support continuity of care"],"heading":"Communication, Consent & Person-Centred Practice"},{"points":["Practise within scope and in accordance with AHPRA registration requirements and the Physiotherapy Board of Australia standards and guidelines","Maintain privacy and confidentiality in line with the Privacy Act 1988 (Cth) and organisational policies, including secure handling of health records","Engage in reflective practice and continuing professional development (CPD), seeking supervision and feedback as needed","Demonstrate ethical decision-making, professional boundaries and culturally safe practice consistent with Australian healthcare expectations"],"heading":"Professional Practice, Ethics & Regulatory Compliance"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Comprehensive physiotherapy assessment and clinical reasoning for older people (mobility, balance, strength, pain, respiratory status, functional capacity)","weightage":10},{"skill":"Falls risk screening, post-fall assessment and evidence-based falls prevention program design (including environmental and multifactorial risk controls)","weightage":10},{"skill":"Individualised rehabilitation and exercise prescription/progression (strength, balance, gait retraining, functional mobility; reablement/restorative care)","weightage":9},{"skill":"Manual handling risk assessment and safe transfer/mobility techniques (WHS-aligned), including staff training and competency support","weightage":9},{"skill":"Mobility aids and assistive equipment assessment, prescription and fitting (walkers, wheelchairs, transfer devices) with safe-use education","weightage":8},{"skill":"Outcome measurement and treatment evaluation using validated tools (e.g., TUG, 30-second sit-to-stand, Berg where appropriate) and goal tracking","weightage":8},{"skill":"Aged care clinical documentation and electronic health record (EHR) note-writing (consent, assessments, interventions, outcomes, handover) aligned to clinical governance","weightage":9},{"skill":"Aged Care Quality Standards compliance and audit-ready evidence of care delivery (care planning, case conferencing, progress reporting)","weightage":8},{"skill":"Infection prevention and control in residential care physiotherapy (risk assessment, equipment hygiene, safe treatment environments)","weightage":7},{"skill":"Regulatory and ethical practice in Australian physiotherapy (AHPRA/Physiotherapy Board standards, Privacy Act 1988 obligations, escalation of clinical deterioration/red flags)","weightage":9}],"kpis":[{"points":[{"point":"Complete and document comprehensive physiotherapy assessments for ≥95% of new referrals within 2 business days of allocation, including functional status, falls/manual handling risk, client-centred goals and baseline outcome measures (e.g., TUG/5xSTS/10m walk as clinically appropriate), with ≥90% of audited records meeting RSL LifeCare clinical documentation standards each quarter.","weightage":25},{"point":"Achieve clinically meaningful functional improvement for ≥70% of active clients within 6 weeks of commencing therapy (or by the agreed review date), evidenced by meeting ≥1 SMART goal and either a ≥10% improvement in a relevant standardised measure or documented reduction in pain/assistance level, while maintaining ≥85% client-reported satisfaction with physiotherapy communication and involvement in goal setting (monthly survey/feedback).","weightage":30},{"point":"Maintain timely, continuous care by completing scheduled reviews and progressing treatment plans for ≥90% of clients by the due date (as per care plan/clinical judgement), and keeping clinical notes contemporaneous for ≥95% of occasions of service (entered same day; within 24 hours for after-hours), with <5% of records requiring amendment following audit each quarter.","weightage":20},{"point":"Reduce preventable mobility-related risk through multidisciplinary integration by: (a) delivering at least 2 targeted education/coaching sessions per month to nursing/care staff on safe mobility, transfers, falls prevention and mobility aids; (b) achieving ≥90% compliance with physiotherapy mobility/transfer recommendations in spot checks (minimum 10 observations per month); and (c) ensuring 100% of physiotherapy-identified high falls/manual handling risks are escalated and documented within 1 business day, with incident/near-miss follow-up actions completed within 5 business days for ≥90% of cases.","weightage":25}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-11T13:55:42.806Z","updatedAt":"2026-02-11T13:59:36.561Z"},{"id":"9dc1b360-eee9-4d69-8947-39029941d960","tenantId":"c58841a2-8b5c-4806-add1-bcb60b136d41","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Home Care Support Worker","description":"The Home Care Support Worker provides in-home personal care, domestic assistance, and social support to older Australians, enabling them to live independently and safely in their own homes. The role focuses on delivering person-centred care aligned with individual care plans while maintaining safety, dignity, and quality standards.","department":"Home Care","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Care Coordinator","directReports":"0","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Plan and prioritise daily visits and tasks in line with each client’s care plan, service agreement and roster requirements.","Prepare for each shift by confirming client needs, required equipment and safe work arrangements, escalating any changes that may impact service delivery."],"heading":"Planning and Organising"},{"points":["Deliver high-quality in-home support aligned to the care plan, including personal care, domestic assistance, meal preparation, shopping, transport and social support, while promoting client choice and independence.","Support clients to work towards their personal goals by providing encouragement, practical assistance and timely feedback to the care team on progress and emerging needs."],"heading":"Operations"},{"points":["Maintain clear, timely communication with RSL LifeCare coordinators and relevant team members regarding client wellbeing, service delivery issues and schedule changes.","Complete accurate, contemporaneous documentation in approved systems to enable continuity of care, effective handover and informed decision-making."],"heading":"Internal Stakeholder Management"},{"points":["Build respectful, professional relationships with clients and their families or carers, responding to enquiries and concerns in line with RSL LifeCare expectations and escalation pathways.","Liaise appropriately with external providers and community services involved in the client’s support, coordinating practical arrangements to maintain a seamless care experience."],"heading":"External Stakeholder Management"},{"points":["Follow RSL LifeCare policies and Australian regulatory requirements relevant to home care, including privacy, duty of care, infection prevention and control, medication support boundaries, incident reporting and safe manual handling, and promptly report hazards or risks."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Certificate III in Individual Support (Ageing) (CHC33021 or equivalent) – nationally recognised Australian VET qualification aligned to entry-level home care and personal care duties","Certificate III in Health Services Assistance (HLT33115 or equivalent) – acceptable alternative where the role includes basic support tasks under care plans in a healthcare setting","Certificate III in Community Services (CHC32015 or equivalent) – relevant where the role has a strong social support, community access and wellbeing focus for older people","Statement of Attainment in Manual Handling/Safe Patient Handling (from an RTO) – supports safe transfers and mobility assistance in home environments","Statement of Attainment in Infection Prevention and Control (from an RTO) – supports safe hygiene practices when providing personal care in clients’ homes"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["NSW Driver Licence (Class C) – commonly required to travel between client homes across Sydney and transport clients as per care plans","Working With Children Check (WWCC) – may be required where services involve contact with clients’ children/young people in the home or community settings (NSW-recognised clearance)","No AHPRA registration required – Home Care Support Worker roles are typically unregulated support roles and do not require professional registration in Australia","No high-risk work licence required – standard home care duties generally do not involve regulated high-risk plant/equipment requiring a WHS high-risk work licence","No medication administration authority/licence – medication support is usually limited to prompting/assistance as per organisational policy unless additional training and delegation apply"],"heading":"Professional Licences (if applicable to the role)"},{"points":["National Police Check (NPC) – essential for aged care/home care roles to meet employer and client safety requirements in Australia","First Aid Certificate (HLTAID011 Provide First Aid or current equivalent) – supports safe response to incidents in clients’ homes (nationally recognised)","CPR Certificate (HLTAID009 Provide Cardiopulmonary Resuscitation or current equivalent) – commonly required and typically renewed annually in healthcare settings","NDIS Worker Screening Check – required if delivering supports to NDIS participants (NSW-recognised screening for disability-related services)","Aged Care Quality and Safety Commission training (e.g., Aged Care Quality Standards/elder abuse awareness modules) – supports compliance with Australian aged care quality and safeguarding expectations"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Provide respectful, person-centred support aligned to individual care plans, preferences, culture and routines","Assist with activities of daily living (ADLs) such as showering, dressing, grooming, toileting and mobility using safe techniques","Support independence and reablement by encouraging clients to do what they can safely and documenting progress","Maintain professional boundaries and deliver care with dignity, privacy and choice in the client’s home environment"],"heading":"Person-Centred Home Care Delivery"},{"points":["Follow organisational policy and delegation requirements for medication assistance (e.g., prompting, assisting with self-administration) and escalate outside-scope requests","Recognise and report common changes in condition (e.g., confusion, shortness of breath, pain, skin changes, falls risk) to the Care Coordinator promptly","Apply basic infection prevention and control practices during care tasks, including hand hygiene and appropriate use of PPE","Accurately record observations and actions taken, including time-critical information, in line with care documentation requirements"],"heading":"Medication Support and Clinical Observation (Within Scope)"},{"points":["Work in alignment with the Aged Care Quality Standards and organisational procedures for safe, consistent service delivery","Identify, respond to and report incidents, hazards and near misses using required reporting processes and timeframes","Apply duty of care and mandatory reporting obligations, including recognising and escalating suspected abuse, neglect or exploitation","Support consumer rights, informed consent and privacy in line with the Privacy Act 1988 (Cth) and organisational confidentiality requirements"],"heading":"Aged Care Quality and Safety Compliance"},{"points":["Use safe manual handling techniques and mobility aids (e.g., walkers, wheelchairs, slide sheets) as trained, to reduce risk of injury","Conduct basic home safety checks (e.g., trip hazards, lighting, bathroom safety) and report risks to the Care Coordinator","Support safe transfers and positioning, following care plan instructions and using two-person assists where required","Apply falls prevention strategies, including appropriate footwear, clear pathways and supervision consistent with assessed risk"],"heading":"Manual Handling, Mobility and Home Safety"},{"points":["Communicate clearly and respectfully with clients, families and the care team, including using active listening and plain language","Maintain accurate, timely and objective documentation (e.g., progress notes, task completion, incidents) in approved systems","Escalate concerns promptly using agreed communication pathways (e.g., changes in condition, missed services, safety issues)","Participate in handovers and follow instructions from the Care Coordinator, seeking clarification when needed"],"heading":"Communication, Documentation and Care Coordination"},{"points":["Provide companionship and support social participation to reduce isolation, consistent with client goals and preferences","Assist with meal preparation and basic nutrition support, considering dietary requirements and safe food handling practices","Undertake light domestic assistance (e.g., cleaning, laundry) as per care plan while maintaining hygiene and safety standards","Support transport and community access where required, following organisational procedures and client safety considerations"],"heading":"Support for Wellbeing, Social Connection and Domestic Assistance"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Person-centred home care delivery aligned to individual care plans (ADLs, dignity, privacy, reablement)","weightage":10},{"skill":"Safe manual handling, transfers and mobility assistance using aids (walkers, wheelchairs, slide sheets) and two-person assists","weightage":9},{"skill":"Infection prevention and control in home settings (hand hygiene, PPE use, cleaning and cross-contamination controls)","weightage":9},{"skill":"Clinical observation and escalation of changes in condition within scope (falls risk, confusion, pain, skin integrity, breathlessness)","weightage":8},{"skill":"Medication support within organisational policy (prompting/assisting with self-administration, boundary management and escalation)","weightage":8},{"skill":"Aged Care Quality Standards compliance, duty of care and mandatory reporting (abuse/neglect/exploitation recognition and reporting)","weightage":9},{"skill":"Accurate care documentation and incident/hazard reporting in approved digital systems (progress notes, task completion, handover records)","weightage":8},{"skill":"Home safety checks and falls prevention in client environments (hazard identification, risk controls and reporting)","weightage":8},{"skill":"Domestic assistance and meal preparation with safe food handling and hygiene (cleaning, laundry, basic nutrition support)","weightage":7},{"skill":"Community access and transport support in line with care plans (safe client transport, shopping support and appointment assistance)","weightage":6}],"kpis":[{"points":[{"point":"Service delivery reliability: Achieve ≥95% of rostered client visits delivered on time (arrive within ±10 minutes of scheduled start) each month, and maintain ≤2% missed/shortened visits attributable to the worker per month; document and notify the coordinator of any unavoidable changes within 15 minutes of becoming aware.","weightage":25},{"point":"Care plan outcomes and client experience: For clients with documented goals, record progress updates at least fortnightly and achieve ≥70% of assigned client goals on track or achieved each quarter (as evidenced in care notes and coordinator review); maintain average client satisfaction ≥4.5/5 each quarter (or ≥90% positive feedback) with zero substantiated complaints relating to respect, choice and dignity.","weightage":25},{"point":"Documentation quality and communication: Complete 100% of shift notes in the approved system by end of shift (or within 2 hours for late finishes) each month; achieve ≥98% documentation accuracy/completeness in monthly audits (including care delivered vs care plan, observations, and handover notes) and escalate all wellbeing concerns or service delivery issues to the coordinator within 30 minutes of identification.","weightage":25},{"point":"Compliance, safety and risk management: Maintain 100% compliance with mandatory requirements each quarter (privacy, duty of care, infection prevention and control, safe manual handling, medication support boundaries); report 100% incidents and hazards within required timeframes (immediate verbal escalation where required and system entry within 24 hours) and achieve zero preventable serious incidents attributable to non-compliance each quarter.","weightage":25}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-11T13:49:46.576Z","updatedAt":"2026-02-11T13:52:16.671Z"},{"id":"25fcf3d4-85ed-4184-952d-c92fe87fac4e","tenantId":"c58841a2-8b5c-4806-add1-bcb60b136d41","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Catering Assistant","description":null,"department":"Residential Care","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Facility Manager","directReports":"0","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Plan and sequence daily catering tasks to support timely meal service across the site, adjusting priorities in response to resident needs and operational changes.","Prepare work areas, equipment and ingredients in line with the menu and production requirements, ensuring readiness for service and efficient workflow."],"heading":"Planning and Organising"},{"points":["Assist with preparation, plating and service of meals and beverages in accordance with RSL LifeCare menus, portion guidance and presentation standards, including texture-modified and special diet requirements as directed.","Complete cleaning, dishwashing and waste management duties to maintain a safe, hygienic kitchen and dining environment, including correct use and storage of equipment and chemicals."],"heading":"Operations"},{"points":["Work collaboratively with the Chef Manager, cooks and care teams to confirm resident dietary requirements, allergies and meal preferences, escalating concerns promptly to support resident safety and experience.","Communicate clearly during shift handovers and service periods to ensure accurate meal delivery, timely issue resolution and consistent service standards."],"heading":"Internal Stakeholder Management"},{"points":["Provide courteous, resident-focused meal service and respond to resident and visitor queries or feedback within scope, referring complex matters to the Chef Manager or relevant leader.","Support safe receipt and handling of deliveries by checking items against orders, reporting quality or temperature concerns, and following site processes for supplier access and storage."],"heading":"External Stakeholder Management"},{"points":["Follow RSL LifeCare food safety and infection prevention procedures at all times, including correct personal protective equipment, hand hygiene, cross-contamination controls, temperature monitoring and completion of required food safety records in line with Australian regulatory requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Food Safety Supervisor (FSS) training/course (NSW-recognised Registered Training Organisation), aligned to hospitality/food handling in a healthcare/residential care setting","SITXFSA005 Use hygienic practices for food safety (or current equivalent unit) from an Australian RTO, relevant to safe food handling in aged care/healthcare catering","SITXFSA006 Participate in safe food handling practices (or current equivalent unit) from an Australian RTO, supporting compliance with food safety procedures in healthcare facilities","Certificate II in Kitchen Operations (SIT20421) or Certificate II in Hospitality (SIT20322) from an Australian RTO (entry-level, suitable where experience is not specified)","Basic numeracy and literacy course/statement of attainment (Australian RTO) to support following recipes, diet instructions and workplace documentation in a healthcare environment"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific professional licence is generally required for a Catering Assistant role in NSW (not a licensed occupation)","NSW Food Safety Supervisor (FSS) certificate may be required by the facility/Local Council depending on the food business classification; if required it must be issued by an approved NSW training provider","NSW Working With Children Check (WWCC) may be required if the role involves contact with children/young people (e.g., intergenerational programs); must be obtained through Service NSW/Office of the Children’s Guardian","Current Australian driver licence (Class C) only if the role includes deliveries/transport between sites; must be valid in NSW","Forklift High Risk Work Licence (LF) only if operating forklifts in stores/loading areas; issued by SafeWork NSW (not typically required for standard catering assistant duties)"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["HLTFSE001 Follow basic food safety practices (or current equivalent) from an Australian RTO, relevant to food service in healthcare and residential care settings","HLTAID011 Provide First Aid (or current equivalent) from an Australian RTO, commonly required/preferred in healthcare workplaces for emergency response","Infection prevention and control training (e.g., hand hygiene and PPE) aligned to National Hand Hygiene Initiative (NHHI) principles; completion evidence accepted by Australian healthcare employers","Allergen management training (e.g., food allergen awareness and cross-contamination control) delivered by an Australian RTO or recognised provider, relevant to resident dietary safety in aged care","Aged care food service/dysphagia and texture-modified diet awareness training (e.g., IDDSI-aligned education) from a recognised Australian provider, relevant to residential care meal preparation and plating"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Apply safe food handling practices in line with the Food Standards Code (FSANZ) and NSW Food Authority requirements (temperature control, cross-contamination prevention, allergen awareness).","Maintain high standards of personal hygiene and correct use of PPE (hand hygiene, hair restraints, glove use) to reduce infection risk in a residential care environment.","Follow cleaning and sanitising procedures for food contact surfaces and equipment, using correct chemical dilution, contact times and storage.","Complete basic food safety checks (fridge/freezer temperatures, hot holding, cooling and reheating) and report out-of-range results promptly."],"heading":"Food Safety & Hygiene (Aged Care Catering)"},{"points":["Assist with preparation of simple menu items under direction, following recipes, portion guides and production schedules to meet service times.","Plate and present meals to required standards, ensuring correct portion sizes and appropriate texture-modified meals (e.g., minced & moist, pureed) as directed.","Support meal service to residents with a customer-focused approach, maintaining dignity, choice and respectful communication.","Set up, replenish and pack down dining areas and service stations safely and efficiently, including safe handling of hot items and equipment."],"heading":"Meal Preparation, Plating & Service Delivery"},{"points":["Identify and follow instructions for special diets common in aged care (e.g., diabetic-friendly, low salt, renal, vegetarian) and escalate uncertainties to the supervisor or clinical team.","Apply basic allergen management controls (separation, labelling, dedicated utensils where required) and follow site procedures for allergy incidents.","Support hydration and nourishment initiatives as directed (e.g., offering fluids, snacks) while adhering to resident care plans and service protocols.","Accurately follow meal tickets, diet lists or electronic diet systems to ensure the right meal reaches the right resident."],"heading":"Allergen, Special Diet & Nutrition Support"},{"points":["Follow facility IPC procedures relevant to food services, including outbreak controls, exclusion when unwell, and correct waste handling.","Use correct cleaning sequences and colour-coded equipment (where applicable) to minimise contamination between kitchen, dining and utility areas.","Handle soiled items (e.g., used crockery, linen) safely, separating clean and dirty workflows to reduce infection transmission.","Report hazards, incidents and near misses promptly in line with workplace procedures and WHS expectations."],"heading":"Infection Prevention & Control (IPC) in Residential Care"},{"points":["Work safely in accordance with WHS requirements, including safe use of knives, hot equipment, dishwashers and chemical products (SDS awareness).","Apply safe manual handling techniques for trays, trolleys, bulk food items and waste, using aids and team lifts where required.","Maintain a clean, uncluttered work area to prevent slips, trips and falls, and respond promptly to spills using site procedures.","Participate in basic safety checks and follow lock-out/tag-out or ‘do not use’ processes for faulty equipment as instructed."],"heading":"Work Health & Safety (WHS) and Manual Handling"},{"points":["Communicate clearly with kitchen staff, care staff and the Facility Manager to coordinate meal service, resident requests and changes to diet requirements.","Complete routine records accurately (temperature logs, cleaning schedules, delivery checks) and escalate issues such as stock shortages or equipment faults.","Work effectively as part of a multidisciplinary team, following direction, prioritising tasks and supporting colleagues during peak service periods.","Demonstrate respectful, person-centred communication with residents and families, maintaining privacy and confidentiality in line with workplace expectations."],"heading":"Documentation, Communication & Teamwork"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Food safety compliance (FSANZ Food Standards Code, NSW Food Authority requirements, Food Safety Supervisor practices)","weightage":10},{"skill":"Infection prevention and control (hand hygiene, PPE use, outbreak controls, clean/dirty workflow separation)","weightage":9},{"skill":"Allergen management and cross-contamination controls (identification, separation, labelling, incident response)","weightage":9},{"skill":"Texture-modified and special diet meal handling (IDDSI-aligned plating, diabetic/low salt/renal diets, diet list accuracy)","weightage":9},{"skill":"Temperature control and food safety monitoring (receiving checks, hot holding, cooling/reheating, fridge/freezer logs)","weightage":8},{"skill":"Meal preparation, portioning, plating and service to aged care standards (recipes, portion guides, presentation)","weightage":8},{"skill":"Cleaning, sanitising and chemical handling (correct dilution/contact times, SDS awareness, equipment storage)","weightage":8},{"skill":"Kitchen equipment operation and safe use (dishwasher, hot holding equipment, knives, trolleys)","weightage":7},{"skill":"WHS and manual handling in a commercial kitchen (safe lifting, spill response, slips/trips prevention, hazard reporting)","weightage":7},{"skill":"Catering documentation and digital record-keeping (temperature logs, cleaning schedules, delivery checks, electronic diet systems)","weightage":7}],"kpis":[{"points":[{"point":"Meal service timeliness and accuracy: For each month, achieve ≥95% of scheduled meal services commenced within 10 minutes of the rostered service time and maintain ≤2 verified meal delivery errors per month (wrong resident, wrong diet/texture, or missed item), as recorded in service logs and incident/feedback registers.","weightage":25},{"point":"Food safety, infection prevention and documentation compliance: Maintain 100% completion and on-time submission of required food safety records each shift (including temperature logs, cleaning schedules and allergen controls) and achieve ≥95% compliance in monthly internal audits/spot checks, with 0 critical non-conformances and all minor corrective actions closed within 5 business days.","weightage":30},{"point":"Resident experience and service quality: Each quarter, achieve an average resident/visitor meal service satisfaction score of ≥4.3/5 (or ≥85% positive) for courtesy, responsiveness and presentation, and resolve/appropriately escalate ≥90% of meal-related queries/complaints within the same shift (or within 24 hours where follow-up is required), tracked via feedback logs.","weightage":20},{"point":"Kitchen hygiene, cleaning effectiveness and safe waste management: Each month, achieve ≥95% pass rate on cleaning and hygiene inspections (kitchen, dining areas, dishwashing and chemical storage), with 0 high-risk findings; maintain correct waste segregation compliance at ≥98% based on weekly checks; and record ≤1 preventable equipment/chemical handling incident per quarter.","weightage":25}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-11T13:44:15.795Z","updatedAt":"2026-02-11T13:46:40.606Z"},{"id":"eaab9b15-c131-4a1a-86c3-02008f5ebecd","tenantId":"c58841a2-8b5c-4806-add1-bcb60b136d41","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Carer","description":"The Carer provides direct personal care and daily living support to residents in a residential aged care setting. The role focuses on delivering safe, respectful, and person-centred care, assisting with activities of daily living, mobility, hygiene, and emotional support while working collaboratively with the clinical team.","department":"Residential Care","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Registered Nurse","directReports":"0","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Plan and prioritise daily care tasks in line with each resident’s care plan, current wellbeing, and service routines to ensure timely and consistent support.","Prepare for each shift by reviewing handover information, documenting required follow-ups, and coordinating resources to support resident comfort, safety, and choice."],"heading":"Planning and Organising"},{"points":["Provide person-centred direct care, including assistance with personal hygiene, mobility, continence support, nutrition and hydration, while promoting dignity, privacy, and independence.","Encourage and support resident participation in lifestyle and wellbeing activities, adapting assistance to individual preferences, abilities, and cultural needs."],"heading":"Operations"},{"points":["Communicate resident needs, changes in condition, and care observations promptly to the care team, escalating concerns through RSL LifeCare processes to support safe and coordinated care.","Maintain accurate and timely resident documentation in approved systems, ensuring information is clear, factual, and accessible to support continuity of care across the service."],"heading":"Internal Stakeholder Management"},{"points":["Engage respectfully with residents’ families, carers, and representatives, providing appropriate updates within scope and referring clinical or complex matters to the relevant team members.","Support residents to communicate their preferences and concerns, facilitating access to advocacy and feedback pathways in line with RSL LifeCare’s resident rights and consumer engagement practices."],"heading":"External Stakeholder Management"},{"points":["Follow RSL LifeCare policies and Australian aged care requirements, including infection prevention and control, manual handling, medication assistance within scope, incident reporting, and privacy obligations, to maintain a safe and compliant care environment."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["CHC33021 Certificate III in Individual Support (Ageing) (or superseded CHC33015) – nationally recognised Australian VET qualification aligned to personal care work in residential aged care","CHC43015/CHC43021 Certificate IV in Ageing Support (desirable for senior/lead carer duties but still appropriate at entry-to-intermediate level in residential care)","HLTINF006 Apply basic principles and practices of infection prevention and control – nationally recognised unit commonly required in aged care settings","HLTAID011 Provide First Aid (or current equivalent) – nationally recognised training suitable for frontline care staff in healthcare environments"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No AHPRA registration/licence required – the Carer role is not a regulated health practitioner role (e.g., not RN/EN) in Australia","No mandatory state/territory occupational licence required to provide personal care in residential aged care in NSW","If required to administer medications: facility-specific authorisation following completion of an approved medication assistance course (not a standalone government-issued licence; requirements vary by employer and NSW practice)","If required to drive residents: current Australian driver licence (NSW) appropriate to the vehicle class (only essential where driving is an inherent requirement of the position)"],"heading":"Professional Licences (if applicable to the role)"},{"points":["NDIS Worker Screening Check (NSW) – required where the role involves NDIS-funded participants; recognised across Australia under NDIS screening arrangements","National Police Check (AFP or NSW Police) – commonly required for residential aged care employment to meet employer and sector compliance expectations in Australia","Aged Care Quality and Safety Commission-aligned training in elder abuse recognition and reporting (e.g., mandatory reporting and safeguarding) – relevant to residential aged care compliance in Australia","Manual handling / safe patient handling training (e.g., transfers, hoist use) – industry-standard competency for safe mobility assistance in residential aged care","Basic food safety/meal assistance training (e.g., safe food handling and dysphagia-aware mealtime support) – relevant to assisting with daily living and nutrition in aged care settings"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Provide safe, respectful assistance with showering, toileting, continence care, grooming, dressing and mobility, maintaining dignity and privacy at all times","Support residents with eating and drinking, including safe feeding techniques and monitoring intake/output as required by the care plan","Apply safe manual handling and transfer techniques (e.g., hoists, slide sheets) in line with organisational procedures and Work Health and Safety (WHS) requirements","Recognise and promptly report changes in skin integrity, pain, mobility or function to the Registered Nurse (RN) and document as required"],"heading":"Personal Care & Activities of Daily Living (ADLs)"},{"points":["Undertake routine observations as delegated (e.g., temperature, pulse, respiration, blood pressure, oxygen saturation) and accurately record results","Identify early signs of deterioration (e.g., confusion, shortness of breath, falls risk, reduced oral intake) and escalate promptly to the RN using agreed escalation pathways","Support falls prevention strategies, including environmental checks, safe footwear, mobility aids and adherence to individual risk management plans","Assist with basic wound/skin care tasks as delegated and within scope, escalating concerns such as redness, swelling, odour or increased exudate"],"heading":"Clinical Observation, Monitoring & Escalation"},{"points":["Apply standard and transmission-based precautions, including correct hand hygiene and appropriate use of PPE, consistent with Australian infection control guidance and organisational policy","Maintain a clean and safe care environment, including correct handling of linen, waste disposal and cleaning of shared equipment as per procedures","Recognise and report potential infection indicators (e.g., fever, cough, gastro symptoms, wound changes) and follow outbreak management instructions","Use safe sharps awareness practices and follow exposure/incident procedures immediately if an injury or contamination occurs"],"heading":"Infection Prevention & Control (IPC)"},{"points":["Support medication processes only as delegated and within role scope (e.g., prompting, observing, reporting refusal or adverse effects) and in accordance with organisational policy and RN direction","Accurately report and document medication-related observations (e.g., drowsiness, rash, nausea, pain changes) to the RN promptly","Follow safe storage and security requirements for medicines and report discrepancies immediately to the RN","Maintain clear boundaries by not administering or altering medications unless appropriately authorised, trained and delegated under relevant state/territory requirements"],"heading":"Medication Support (Delegated) & Safe Practice Boundaries"},{"points":["Complete timely, accurate and objective documentation of care delivered, observations and incidents in the organisation’s clinical documentation system","Maintain confidentiality and privacy in line with the Privacy Act 1988 (Cth), organisational policies and resident consent requirements","Use clear handover practices (verbal and written) to ensure continuity of care across shifts, escalating risks and changes to the RN","Report and document incidents, hazards and near misses in accordance with WHS and organisational incident management procedures"],"heading":"Documentation, Privacy & Information Management"},{"points":["Deliver person-centred care aligned to individual care plans, preferences, cultural needs and life history, supporting choice and independence","Apply dementia-friendly communication strategies (e.g., simple language, validation, calm approach) to reduce distress and promote engagement","Recognise triggers and early signs of responsive behaviours and implement agreed strategies, escalating to the RN when risk increases","Support meaningful activities and social connection to promote wellbeing, including assisting residents to participate safely in daily routines and lifestyle programs"],"heading":"Person-Centred Care, Dementia Support & Behavioural Response"},{"points":["Uphold duty of care and contribute to safe, high-quality care consistent with the Aged Care Quality Standards and organisational expectations","Identify and report suspected abuse, neglect or unexplained injuries in line with mandatory reporting obligations and organisational safeguarding procedures","Support residents’ rights, informed consent and dignity of risk, escalating concerns about capacity or decision-making to the RN","Follow restrictive practices requirements by using least restrictive approaches and only as authorised, documented and directed under organisational policy and relevant legislation"],"heading":"Safeguarding, Duty of Care & Regulatory Awareness (Aged Care)"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Personal care and ADL support (hygiene, toileting, continence care, grooming, dressing) in residential aged care","weightage":10},{"skill":"Safe manual handling and resident transfers (hoists, slide sheets) aligned to WHS requirements","weightage":9},{"skill":"Clinical observation and vital signs monitoring (TPR, BP, SpO2) with accurate recording","weightage":9},{"skill":"Recognition of deterioration and escalation using agreed clinical pathways (including falls risk indicators)","weightage":9},{"skill":"Infection prevention and control (standard and transmission-based precautions, PPE, hand hygiene, outbreak procedures)","weightage":9},{"skill":"Aged care documentation and clinical information management (progress notes, handover, incident/hazard reporting) using digital systems","weightage":8},{"skill":"Dementia support and behavioural response strategies (dementia-friendly communication, de-escalation, triggers and agreed plans)","weightage":8},{"skill":"Nutrition, hydration and safe feeding assistance (monitoring intake/output as per care plan)","weightage":8},{"skill":"Medication support within delegated scope (prompting/observing, reporting refusals/adverse effects, safe storage awareness)","weightage":7},{"skill":"Safeguarding and regulatory compliance in aged care (Aged Care Quality Standards, duty of care, mandatory reporting, restrictive practices awareness)","weightage":8}],"kpis":[{"points":[{"point":"Deliver person-centred daily care aligned to each resident’s care plan and shift priorities, achieving ≥95% of scheduled care tasks completed within the planned shift timeframes each month, with 0 substantiated complaints relating to dignity, privacy or respect and ≥90% positive resident feedback (where collected) on care experience each quarter.","weightage":30},{"point":"Maintain accurate, timely and clinically useful documentation and handover communication by completing 100% of required progress notes/ADL charts/flowsheets by end of shift and within 30 minutes of care delivery (where system allows), achieving ≥98% documentation quality compliance in monthly audits (clear, factual, contemporaneous, correct resident, correct time) and escalating 100% of observed deterioration/risks within 15 minutes via RSL LifeCare escalation pathways.","weightage":25},{"point":"Support resident wellbeing and choice by facilitating participation in lifestyle/wellbeing activities for allocated residents, achieving an average of ≥2 documented engagement opportunities per resident per week (or documented resident choice to decline), and demonstrating culturally safe, preference-based support with ≥90% ‘meets expectations’ or above in quarterly supervisor observation/competency checks.","weightage":20},{"point":"Maintain compliance, safety and risk controls by achieving 100% completion of mandatory training and competency refreshers by due dates, 100% incident/near-miss reporting within 2 hours of occurrence (or before end of shift, whichever is sooner), and meeting ≥95% compliance in monthly audits for infection prevention and control, manual handling practices, privacy/confidentiality, and medication assistance within scope, with 0 avoidable high-severity breaches attributable to the role each quarter.","weightage":25}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-11T13:37:24.723Z","updatedAt":"2026-02-11T13:41:13.500Z"},{"id":"f00d53eb-c9d6-4492-bb25-5fe47a6acf74","tenantId":"c58841a2-8b5c-4806-add1-bcb60b136d41","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Facility Manager","description":"The Facility Manager is responsible for the overall leadership, operational performance, financial management, and quality of care within a residential aged care home. The role ensures compliance with aged care standards, delivers high-quality resident-centred services, and leads a multidisciplinary team to achieve strong clinical, operational, and financial outcomes.","department":"Residential Care","level":null,"employmentType":null,"location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Regional Manager / General Manager – Residential Care","directReports":"3 and above","version":3,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-02-11T18:52:34.078Z","accountabilities":[{"points":["Develop and maintain the facility’s strategic and operational plans aligned to RSL LifeCare’s care model, resident experience priorities and organisational objectives.","Translate organisational priorities into site-based service delivery plans, workforce plans and asset plans, ensuring clear accountabilities and practical implementation pathways.","Identify and progress opportunities to improve service quality, occupancy sustainability and cost effectiveness through structured improvement initiatives and business cases."],"heading":"Planning and Organising"},{"points":["Lead day-to-day facility operations to ensure safe, person-centred care delivery, effective rostering, and timely resolution of operational issues impacting residents and staff.","Manage the facility budget and financial performance, including forecasting, expenditure control, procurement oversight and regular reporting with clear variance commentary.","Oversee workforce performance and capability, including recruitment, onboarding, coaching, performance management and succession planning to maintain a high-performing team culture.","Ensure the facility environment, equipment and services support clinical and lifestyle needs, coordinating maintenance, hospitality and support services to agreed standards."],"heading":"Operations"},{"points":["Partner with clinical governance, quality, HR, finance and property teams to implement organisational initiatives, resolve escalations and maintain consistent service standards.","Provide clear, timely reporting and advice to senior leaders on facility performance, emerging risks, improvement priorities and resource requirements."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain constructive relationships with residents, families and representatives, ensuring concerns are addressed promptly and feedback informs service improvements.","Manage key external service providers and contractors to ensure service delivery meets contractual requirements, safety expectations and resident experience standards."],"heading":"External Stakeholder Management"},{"points":["Ensure ongoing compliance with the Aged Care Quality Standards and relevant Australian legislation, embedding audit readiness, evidence-based practice and continuous improvement.","Maintain robust risk management, incident management and work health and safety systems, ensuring hazards are controlled, incidents are investigated, and learnings are implemented."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor degree in Nursing (BN) or equivalent Australian-recognised nursing qualification (highly relevant to clinical governance and quality of care in residential aged care)","Bachelor degree in Health Services Management, Business Administration, or equivalent Australian-recognised qualification (supports operational and financial management responsibilities)","Graduate Certificate/Diploma in Aged Care, Gerontology, or Health Management from an Australian RTO/university (strengthens aged care leadership and compliance capability at manager level)","TAE40122 Certificate IV in Training and Assessment (or current equivalent) from an Australian RTO (useful for staff development, competency-based training and supervision in healthcare settings)"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["AHPRA registration as a Registered Nurse (RN) with no conditions (required if the Facility Manager role includes clinical governance/clinical oversight responsibilities in an aged care home in NSW)","NSW Working With Children Check (WWCC) clearance (commonly required in aged care organisations due to contact with minors/visitors and organisational policy requirements in NSW)","National Police Check (NPC) meeting aged care provider requirements (commonly required for residential aged care leadership roles under Australian aged care workforce screening expectations)","Australian driver licence (Class C) valid in NSW (often required for operational duties, site visits, and on-call requirements across facilities)"],"heading":"Professional Licences (if applicable to the role)"},{"points":["Aged Care Quality Standards training (Australian Government/ACQSC-aligned) covering compliance, audits, and continuous improvement in residential aged care","Medication management and safe administration training (Australian-recognised, relevant where the manager oversees medication governance and clinical risk)","Infection prevention and control training aligned to Australian guidelines (e.g., NHMRC/ACSQHC principles) relevant to residential aged care outbreak preparedness and quality systems","Clinical governance and risk management training (Australian-recognised short course) relevant to incident management, open disclosure, and quality improvement in healthcare"],"heading":"Industry-Specific Certifications (aged care, clinical governance, compliance)"},{"points":["First Aid (HLTAID011 Provide First Aid or current equivalent) from an Australian RTO (relevant for emergency response leadership in a residential care environment)","CPR (HLTAID009 Provide cardiopulmonary resuscitation or current equivalent) from an Australian RTO (supports emergency preparedness in healthcare settings)","Manual handling / safe patient handling training (Australian-recognised) relevant to WHS obligations and safe care practices in residential aged care","Fire safety and emergency warden training (Australian-recognised) relevant to evacuation planning and facility safety compliance in a residential aged care home"],"heading":"Mandatory Workplace Training & Clearances (organisation and sector expectations in Australia)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Plan, coordinate and oversee day-to-day facility operations to ensure safe, efficient service delivery across clinical, hospitality, maintenance and lifestyle functions","Implement and monitor operational plans, rosters and workflows to meet resident needs, occupancy targets and service standards","Use key performance indicators (e.g., occupancy, incidents, complaints, audit actions, workforce metrics) to identify trends and drive continuous improvement","Coordinate multidisciplinary teams and external providers to ensure timely delivery of care and support services"],"heading":"Residential Aged Care Operations Management"},{"points":["Maintain compliance with the Aged Care Act 1997, Aged Care Quality Standards and Aged Care Quality and Safety Commission requirements, including readiness for audits and site visits","Establish and maintain a quality management system: internal audits, corrective actions, document control and evidence collection aligned to standards","Oversee incident management and reporting obligations, including Serious Incident Response Scheme (SIRS) processes and escalation pathways","Ensure complaints management processes meet regulatory expectations, including timely resolution, documentation and feedback to residents and families"],"heading":"Regulatory Compliance and Quality Governance (Aged Care)"},{"points":["Apply WHS obligations under NSW WHS legislation, including hazard identification, risk assessments, controls and consultation with workers and HSRs where applicable","Lead infection prevention and control governance in partnership with clinical leaders, ensuring alignment with national guidelines and organisational policies","Manage emergency preparedness and response (e.g., fire safety, evacuation drills, business continuity) and ensure staff competency and documentation","Oversee risk registers and assurance activities, ensuring timely mitigation of clinical, operational and environmental risks"],"heading":"Work Health and Safety (WHS) and Risk Management"},{"points":["Lead and develop a multidisciplinary workforce, setting clear expectations, coaching performance and addressing conduct and performance matters in line with Fair Work requirements and organisational policy","Support recruitment, onboarding and retention strategies to maintain safe staffing levels and capability across care and support services","Ensure mandatory training compliance (e.g., manual handling, infection control, medication-related training where relevant, elder abuse awareness) and maintain training records","Foster a resident-centred culture that reflects dignity, choice, inclusion and respectful communication with residents, families and staff"],"heading":"People Leadership, Workforce Capability and Culture"},{"points":["Develop and manage facility budgets, monitoring expenditure, labour costs and procurement to meet financial targets while maintaining care quality","Oversee purchasing and supplier management, ensuring value for money, service levels and compliance with organisational procurement controls","Monitor revenue drivers (e.g., occupancy, accommodation payments where applicable) and collaborate with relevant teams to support sustainable operations","Prepare regular operational and financial reports for the Regional Manager/General Manager, highlighting risks, variances and improvement actions"],"heading":"Financial and Contract Management"},{"points":["Manage planned and reactive maintenance programs to ensure building safety, accessibility and resident comfort, including contractor coordination and permit-to-work controls where required","Ensure compliance with relevant building, fire safety and essential services requirements, maintaining records, certificates and maintenance logs","Oversee asset lifecycle planning, minor capital works and refurbishment activities with minimal disruption to residents and care delivery","Maintain environmental standards (cleaning, laundry, waste management) aligned to infection control and quality expectations in residential care"],"heading":"Facilities, Asset and Maintenance Management"},{"points":["Build effective relationships with residents, families, advocates and community stakeholders, ensuring transparent communication and timely issue resolution","Support resident and family meetings and feedback mechanisms, translating insights into service improvements and measurable outcomes","Collaborate with clinical leaders, allied health and external services to enhance resident wellbeing and continuity of care","Represent the facility professionally with regulators and local networks, ensuring consistent messaging and adherence to organisational values"],"heading":"Stakeholder Engagement and Resident Experience"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":"Management","jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Aged Care Quality Standards compliance and audit readiness (Aged Care Act 1997; Aged Care Quality and Safety Commission)","weightage":10},{"skill":"Quality management systems (internal audits, corrective actions, document control, evidence collection and continuous improvement)","weightage":9},{"skill":"Residential aged care operations management (service delivery across clinical, hospitality, lifestyle and maintenance)","weightage":9},{"skill":"Incident management and statutory reporting (including SIRS, escalation pathways and investigation practices)","weightage":9},{"skill":"WHS and risk management (NSW WHS compliance, hazard/risk assessments, risk registers and assurance activities)","weightage":8},{"skill":"Infection prevention and control governance (alignment to national guidelines, outbreak preparedness and monitoring)","weightage":8},{"skill":"Financial management for aged care facilities (budgeting, forecasting, labour cost control and variance reporting)","weightage":8},{"skill":"Workforce planning and rostering optimisation (safe staffing, coverage, skills mix and roster compliance)","weightage":7},{"skill":"Facilities and asset management (planned/reactive maintenance, essential services compliance, minor capital works)","weightage":7},{"skill":"Contractor and supplier management (procurement controls, service level oversight and contractor WHS/permit-to-work)","weightage":6}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-11T13:24:15.574Z","updatedAt":"2026-02-11T18:52:34.083Z"},{"id":"f6228775-16d4-49c1-b8c6-9f2812895aa8","tenantId":"c58841a2-8b5c-4806-add1-bcb60b136d41","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Registered Nurse","description":"As a Registered Nurse at RSL LifeCare, your core purpose is to ensure the delivery of high-quality, safe, person-centred clinical care to residents in a residential aged-care setting or clients in community nursing. You work as part of a multi-disciplinary care team, helping residents and clients live well and with dignity.","department":"Residential Care","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Clinical Manager","directReports":null,"version":2,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Plan and prioritise resident care activities for the shift, aligning clinical tasks with assessed needs, care plans and service priorities.","Coordinate shift workflow and allocate nursing resources to maintain safe, timely and person-centred care across the unit.","Maintain accurate and contemporaneous clinical documentation and handover information to support continuity of care and informed decision-making."],"heading":"Planning and Organising"},{"points":["Deliver and oversee evidence-based nursing care, including assessment, clinical interventions and evaluation of outcomes in line with resident goals and care plans.","Identify and respond to clinical deterioration, escalating appropriately and initiating immediate actions consistent with clinical guidelines and organisational procedures.","Provide clinical leadership on shift by coaching and supporting care staff, addressing issues as they arise and promoting a positive, resident-focused culture."],"heading":"Operations"},{"points":["Collaborate with the multidisciplinary team to implement and review care plans, ensuring coordinated care delivery and timely follow-up of clinical actions.","Communicate effectively with managers and support teams to resolve operational and clinical issues, contributing to service improvements and consistent standards across RSL LifeCare."],"heading":"Internal Stakeholder Management"},{"points":["Partner with residents and their families to support informed choices, provide clear updates on care, and respond to concerns in a respectful and timely manner.","Liaise with visiting medical practitioners and allied health providers to facilitate assessments, treatments and reviews, ensuring orders and recommendations are implemented and documented."],"heading":"External Stakeholder Management"},{"points":["Ensure nursing practice complies with AHPRA registration requirements, NMBA standards, organisational policies and relevant aged care quality and safety expectations.","Identify, manage and report clinical risks, incidents and hazards, contributing to continuous improvement through accurate reporting, follow-up actions and participation in quality activities."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Demonstrates hunger for change, is comfortable with ambiguity and uncertainty","Proactively drives change and encourages others to embrace it","Anticipates change and prepares the team to respond effectively","Utilises data and digital tools to drive change management processes"],"heading":"Embrace Change"},{"points":["Seeks ways to continuously improve and empowers others to challenge the status quo","Thinks laterally and finds ways to achieve extraordinary outcomes","Monitors trends and ideas and shares insights to add value","Pushes barriers, displaying persistence, even in the face of failure","Leverages data analytics through digital platforms to generate insights on customer experience, business performance and risks"],"heading":"Innovate and Improve"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group's ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"},{"points":["Sets inspiring goals for self and others that contribute to the achievement of Group's strategy","Understands the Group's objectives and the links between teams, functions, businesses and sector","Applies knowledge and analysis of issues and trends to formulate and achieve plans","Considers the risks and consequences of issues in the mid-term and the longer-term impact across teams/work areas"],"heading":"Strategy and Direction"},{"points":["Understands the interdependence of Group goals, taking into account wider operational context and eliminates obstacles","Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes","Evaluates progress and re-prioritises work regularly based on changing needs","Establishes systems and procedures to guide work and track progress"],"heading":"Drive Business Outcomes"},{"points":["Coaches and mentors others, facilitating their development and encouraging initiative and action that contributes to Group's outcomes","Proactively seeks and reflects on feedback to identify development opportunities ","Instils confidence in self and others to embrace challenges and opportunities , recognising and celebrating successes"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor of Nursing (AQF Level 7) from an Australian university or an overseas qualification assessed as substantially equivalent for Australian practice (e.g., via NMBA/AHPRA requirements)","NMBA-approved Registered Nurse entry-to-practice program completion (as evidenced through eligibility for AHPRA registration as an RN in Australia)","Medication management/administration education aligned to NMBA standards and organisational policy (commonly covered within Bachelor of Nursing and workplace competency requirements in aged care/community nursing)","Foundational education in aged care and person-centred care principles (e.g., undergraduate units or recognised short courses relevant to residential aged care and community nursing in Australia)"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["Current registration as a Registered Nurse with the Nursing and Midwifery Board of Australia (NMBA) via AHPRA (unrestricted or with conditions acceptable to the role)","Compliance with AHPRA/NMBA registration standards, including Recency of Practice and Continuing Professional Development (CPD) requirements, to maintain lawful practice in Australia","National Police Check (Australia) suitable for work in aged care (commonly required by employers and sector regulation for roles involving vulnerable people)","NSW Working With Children Check (WWCC) clearance (required where duties involve contact with children/young people in community settings, and commonly requested by NSW healthcare employers)"],"heading":"Professional Licences (mandatory for practice in Australia)"},{"points":["First Aid certification (HLTAID011 Provide First Aid or current equivalent) from a Registered Training Organisation (RTO) recognised in Australia","CPR certification (HLTAID009 Provide Cardiopulmonary Resuscitation or current equivalent) from an Australian RTO, maintained as per workplace policy","Manual handling / safe patient handling training (recognised Australian workplace training aligned to WHS requirements for residential aged care and community nursing)","Infection prevention and control training aligned to Australian guidelines (e.g., hand hygiene and standard/transmission-based precautions training used in Australian healthcare settings)"],"heading":"Industry-Specific Certifications (healthcare/aged care clinical competencies)"},{"points":["Aged Care Worker Screening Check / Aged Care Sector clearance as required under Australian aged care regulatory settings (where applicable to the employer and role)","Evidence of required immunisations for healthcare workers in NSW (e.g., influenza and other vaccinations as per NSW Health/organisational policy for patient-facing roles)","Current Australian driver licence (Class C) if the role includes community nursing/home visits across Sydney and surrounding areas","Basic Life Support (BLS) competency consistent with Australian clinical practice expectations (often delivered via accredited providers and refreshed per organisational policy)"],"heading":"Role-Related Clearances and Operational Requirements (commonly essential in aged care/community nursing)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Conduct comprehensive nursing assessments (physical, cognitive, psychosocial) and identify deterioration using structured tools (e.g., pain scales, falls risk, pressure injury risk).","Develop, implement and review person-centred care plans aligned to resident goals, clinical needs and multidisciplinary input.","Apply clinical reasoning to prioritise care, escalate concerns and coordinate timely interventions within scope of practice.","Support restorative and reablement approaches to maintain function, mobility and independence where possible."],"heading":"Clinical Assessment & Care Planning (Residential Aged Care)"},{"points":["Administer medicines safely in accordance with organisational policy, the NMBA Registered Nurse Standards for Practice and relevant state/territory requirements.","Complete accurate medication documentation, including PRN effectiveness evaluation, allergy status, and incident reporting for medication errors/near misses.","Monitor therapeutic effects and adverse reactions, and escalate to the GP/pharmacist/Clinical Manager as required.","Maintain safe storage, handling and stock control of medicines, including controlled drugs where applicable."],"heading":"Medication Management & Safe 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Assist with the R&D Dept’s overall administrative management."],"heading":"Planning and Organising"},{"points":["Maintain an efficient laboratory working environment by ensuring routine maintenance and calibration of equipment.","Conduct testing, data collection, analysis, and documentation, including preparing test materials for product development and other trials and carrying out or oversighting standard laboratory procedures with only general direction.","Oversee and maintain laboratory equipment and initiate repairs to equipment as required.","PolyNovo may require you to undertake additional responsibilities or work in other areas to those outlined in this role subject to business requirements and your skills and competencies."],"heading":"Operations"},{"points":["Mentor and support lab assistants and assist with their training, inductions and oversight.","Participate in consultation and training on safety issues in your work area as required.","Ensure behaviour is in line with our company values."],"heading":"Internal Stakeholder Management"},{"points":["Ensure collaborative relationships with PolyNovo team members and external stakeholders."],"heading":"External Stakeholder Management"},{"points":["Maintain a sound knowledge and awareness of safety regulations and operating procedures and ensure compliance with all company Safety policies.","Adhere to workplace health and safety laws, policies, and procedures.","Report any hazards, incidents, injuries or ‘near misses’ to the designated Safety representative.","Ensure all documentation is reviewed, current and compliant with the quality system.","Operate within the requirements of the quality system and ensure responsibilities are carried out in accordance with the requirements of the applicable regulatory and quality processes.","Your role may include communicating clinical outcomes and regulatory activities to regulatory agencies and related bodies.  All other public communications are unauthorised and require approval via the CEO and/or Board of Directors.","All activities must be conducted in an honest and ethical manner that can withstand external review and comply with all policies of the ASX."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Good communication and interpersonal skills including the ability to mentor and oversight lab assistants and collaborate with internal stakeholders including personnel from R&D, Supply Chain/ Warehousing, Finance, and Safety.","Able to work flexibly, occasionally outside of normal working hours.","High level of reliability, integrity and trustworthiness and good fit with company values."],"heading":null}],"qualificationsAndLicenses":[{"points":["Advanced Diploma in Laboratory Technology or equivalent."],"heading":"Qualifications"},{"points":["At least three years’ experience in a laboratory setting, with excellent proficiency using laboratory equipment and good knowledge of lab operations and safety procedures."],"heading":"Experience"},{"points":["Strong administrative and organisational skills to effectively multitask and prioritise, maintain systems etc.","Good communication and interpersonal skills including the ability to mentor and oversight lab assistants and collaborate with internal stakeholders including personnel from R&D, Supply Chain/ Warehousing, Finance, and Safety.","Excellent computer skills incl. proficiency with Microsoft Office suite, MYOB, etc.","Knowledge of regulatory requirements and compliance standards in laboratory operations or ability to acquire same.","Able to work flexibly, occasionally outside of normal working hours.","High level of reliability, integrity and trustworthiness and good fit with company values."],"heading":"Skills / Competencies"}],"keyRelationships":"Procurement and Supply Chain; 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The position also has a central responsibility for system documentation, access governance, and end-to-end delivery of system enhancements, integrations, and new tool implementations.","isCompleted":false,"reportingTo":"Group Financial Controller","customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"directReports":"","experienceMax":5,"experienceMin":3,"employmentType":"Full-Time","levelsBelowCeo":3,"accountabilities":[{"points":["Serve as the subject matter expert and primary contact for the ERP system, SAP Concur, and ADP payroll systems.","Monitor system performance and troubleshooting issues, escalating to vendors or internal IT as needed","Implement configuration changes, testing, and updates in collaboration with stakeholders.","Ensure system integrity, data accuracy, and compliance with finance policies and financial regulations.","Facilitate user acceptance testing (UAT), go-live support, training for end-users and post-implementation review.","Maintain SOPs, 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taking into account wider operational context and eliminates obstacles","Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes","Evaluates progress and re-prioritises work regularly based on changing needs","Establishes systems and procedures to guide work and track progress"],"heading":"Drive Business Outcomes"},{"points":["Coaches and mentors others, facilitating their development and encouraging initiative and action that contributes to Group's outcomes","Proactively seeks and reflects on feedback to identify development opportunities ","Instils confidence in self and others to embrace challenges and opportunities , recognising and celebrating successes"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Finance, or a related field","Graduate Certificate in Business Analysis from a recognised Australian institution","Diploma of Project Management with a focus on digital solutions"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for a Business Analyst role in the insurance and financial services sector in Australia"],"heading":"Professional Licenses"},{"points":["Certified Business Analysis Professional (CBAP) from the International Institute of Business Analysis (IIBA)","Certification in Financial Services from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Agile Business Analyst Certification from the International Consortium for Agile (ICAgile)"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Ability to analyse complex datasets to identify trends and insights relevant to the insurance and financial services industry.","Proficiency in using data analysis tools such as Excel, SQL, and Tableau to support marketing strategies.","Capability to interpret data findings and translate them into actionable business recommendations."],"heading":"Data Analysis and Interpretation"},{"points":["Effective communication skills to liaise with internal stakeholders, including marketing and finance teams.","Ability to gather and document business requirements from diverse stakeholders.","Experience in facilitating workshops and meetings to align business objectives with marketing strategies."],"heading":"Stakeholder Engagement"},{"points":["Understanding of Australian regulatory standards and compliance requirements in the insurance sector.","Ability to assess and mitigate risks associated with marketing initiatives.","Knowledge of privacy laws and data protection regulations relevant to financial services."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Experience in managing marketing projects from inception to completion within the insurance industry.","Ability to develop project plans, timelines, and budgets to ensure successful delivery.","Proficiency in using project management tools such as Jira or Trello to track progress and manage resources."],"heading":"Project Management"},{"points":["Capability to conduct market research to identify customer needs and market trends.","Ability to perform competitive analysis to benchmark ABC Limited against industry peers.","Experience in using research findings to inform marketing strategies and business decisions."],"heading":"Market Research and Competitive Analysis"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":{"jobFamily":"Business Analyst","jobFamilyGroup":"Technology"},"careerTrack":"Individual Contributor","jobFamily":"Business Analyst","jobFamilyGroup":"Technology","skills":[{"skill":"Data Analysis and Interpretation","weightage":9},{"skill":"Project Management","weightage":8},{"skill":"Stakeholder Engagement","weightage":9},{"skill":"Regulatory Compliance and Risk Management","weightage":8},{"skill":"Market Research and Competitive 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stakeholder satisfaction of at least 4.2/5 each quarter from internal business leaders and project managers (surveyed at project phase gates) on clarity of requirements, communication, and responsiveness, with no more than 1 escalated stakeholder issue per quarter attributable to business analysis.","weightage":15},{"point":"Facilitate discovery workshops/interviews that achieve alignment outcomes: for at least 90% of workshops, distribute agreed minutes, decisions, and action items within 2 business days and obtain written confirmation of scope and priorities from key stakeholders within 5 business days, measured monthly.","weightage":15},{"point":"Ensure vendor/partner solution integration readiness by achieving 100% completion of integration requirements, data mappings, and interface specifications before build commencement, and limit integration-related defects to no more than 3 Sev-2 (or higher) defects per release during UAT for the next 12 months.","weightage":15},{"point":"Maintain effective external stakeholder performance by meeting agreed vendor SLAs on deliverables at least 90% of the time each quarter and resolving vendor-related blockers within 5 business days on average, evidenced through issue logs and fortnightly vendor governance meetings.","weightage":15},{"point":"Achieve 100% compliance for business analysis deliverables with ABC Limited governance and applicable Australian regulatory obligations (including privacy and record-keeping requirements) by passing all required stage-gate reviews with zero high-risk audit findings and closing any medium findings within 20 business days, measured quarterly.","weightage":15}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-05T00:10:12.617Z","updatedAt":"2026-03-16T18:17:58.856Z"},{"id":"baada663-8f87-4a1e-9324-2fae1aada789","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000001","title":"Senior Production Technician","description":"The primary purpose of this role is to perform production tasks; assist in training and mentoring new Production Technicians, and to act as a back-up QC Tester during any absences.","department":"Manufacturing","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":2,"experienceMax":0,"educationRequired":null,"reportingTo":"Production Manager","directReports":"0","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Produce batch records and other production documents in a timely, accurate and QMS- compliant manner.","Produce finish good product labels on demand."],"heading":"Planning and Organising"},{"points":["Assist the Production Supervisor by mentoring and reporting on the skills acquisition of new Technicians.","Perform QC Testing when directed to do so.","Perform Production tasks; mentor more junior Production Technicians when directed by Manager or Production Supervisor.","Participate in Production Team meetings and work as part of a small supervisory team.","Act as second in charge of production supervisor when needed.","PolyNovo may require you to undertake additional responsibilities or work in other areas to those outlined in this role subject to business requirements and your skills and competencies."],"heading":"Operations"},{"points":["Ensure collaborative relationships with PolyNovo team members and external stakeholders."],"heading":"Internal Stakeholder Management"},{"points":["Ensure production activities are performed in accordance with PolyNovo’s Quality Management System, Health and Safety System, and other Company policies and procedures.","Adhere to workplace health and safety laws, policies, and procedures.","Report any hazards, incidents, injuries or ‘near misses’ to the designated Safety representative.","Participate in consultation and training on safety issues in your work area as required.","Ensure all documentation is reviewed, current and compliant with the quality system.","Operate within the requirements of the quality system and ensure responsibilities are carried out in accordance with the requirements of the applicable regulatory and quality processes.","Ensure behaviour is in line with our company values.","Unless required by your position, all other public communications are unauthorised and require approval via the CEO and/or Board of Directors.","All activities must be conducted in an honest and ethical manner that can withstand external review and comply with all policies of the ASX."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[],"qualificationsAndLicenses":[{"points":["At least two years’ experience in a biotechnology manufacturing environment, including at least 12 months in PolyNovo’s clean room."],"heading":"Experience"}],"keyRelationships":"PolyNovo team members and external stakeholders; managers, co-workers, and QA personnel etc.","functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":"Management","jobFamily":"Manufacturing","jobFamilyGroup":"Manufacturing","skills":[{"skill":"Good interpersonal and training skills including the ability to develop new relationships with managers, co-workers, and QA personnel etc.","weightage":8},{"skill":"Demonstrated knowledge of and commitment to maintaining Safety, Quality, HR and other key policies and standards.","weightage":9},{"skill":"Good written and verbal communication skills.","weightage":7},{"skill":"Strong attention to detail and problem- solving skills.","weightage":8},{"skill":"Working knowledge of Microsoft Office Suite and good computer literacy is essential.","weightage":7},{"skill":"Experience with MYOB or other ERP and an e-QMS would be an advantage.","weightage":5}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-04T15:40:51.004Z","updatedAt":"2026-02-04T15:58:55.752Z"},{"id":"52f97dca-0074-4a5c-a122-4ebfffd2c34d","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Group Financial Controller","description":"Lead and direct APAC and ROW finance operations to ensure financial information is timely, accurate, complete and compliant. Provide financial information, recommendations and strategic advice to support overall business decision making.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":10,"experienceMax":null,"educationRequired":["Bachelor’s degree in accounting/ finance","CPA or CA qualification"],"reportingTo":"Chief Financial Officer","directReports":"Multiple smaller teams","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead the timely and accurate completion of month end process.","Lead Balance Sheet Reconciliation and comprehensive review process.","Lead team to ensure data integrity of the General Ledger and alignment to sub-ledgers.","Lead the timely and accurate processing of monthly payroll.","Prepare Board/statutory reports","Manage financial reporting obligations, supporting the CFO with the preparation of compliant full year and half year accounts for the Group","Lead statutory taxation obligations ensuring timely and accurate preparation and lodgement","Manage the annual audit in a timely and structured manner ensuring completion of financial statements is in accordance with the audit timetable (in conjunction with the Corporate Reporting and Tax Manager)","Lead Fixed Asset Management and timely capitalisation of Assets.","Lead the design, development, and overall implementation of new finance management system initiatives for continuous improvement.","Lead any system integration on future business acquisitions.","Lead and continually review processes within Financial Controls to ensure value add and effective use of resources.","Develop and document business processes and accounting policies to maintain and strengthen internal controls."],"heading":"Planning and Organising"},{"points":["Provide leadership and support to other areas of the finance team.","Drive collaboration between FP&A team and Financial Controls team.","Proactive management of cash flow to ensure adequate funding for operations and future growth.","Support the CFO in Financial Risk Management, including credit risk and hedging risk such as FX and derivatives.","Support management of banking relationships and facilities."],"heading":"Operations"},{"points":["Build and maintain strong working relationships with department leaders to understand their operations, financial requirements and drivers","Ensure financial alignment across the business on strategy and key decisions","Drive accountability through consultation and coaching with management so they own and follow through on financial targets","Participation in key strategic initiatives and projects as appropriate","Prepare and deliver financial presentations to executive/senior leadership team"],"heading":"Internal Stakeholder Management"},{"points":["Support the Corporate Insurance program including but not limited to renewals, adequate coverage and claims management."],"heading":"External Stakeholder Management"},{"points":["Lead, drive and monitor internal controls agenda.","Lead, develop and maintain effective financial controls and procedures to safeguard company assets and ensure compliance with regulatory requirements.","Research & resolve technical accounting issues for compliance.","Support the quarterly Risk Review, anticipating potential problems and developing action plans to react to such problems."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Strong communication, presentation, influencing and stakeholder engagement skills.","Outstanding leadership and team building qualities.","Ability to think strategically and act tactically."],"heading":""}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in accounting/ finance","CPA or CA qualification.","Minimum of 10 years of experience in a similar role in a publicly listed company and in a fast-paced and dynamic environment."],"heading":""}],"keyRelationships":"Work with the executive team and CFO to execute improvement agenda/process reform across the business, particularly as it relates to the collation of financial information, systems and reporting.","functionalCompetencies":[{"points":["Solid technical knowledge of Accounting Standards and financial analysis techniques.","Solid understanding of tax regulations and compliance."],"heading":""}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Management","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":[{"skill":"A passion for driving change to improve systems, controls and human capital","weightage":8},{"skill":"A strong grasp of technical accounting issues as well as being a commercially astute leader","weightage":8},{"skill":"Ability to be a strong, assertive financial partner and voice","weightage":7},{"skill":"Change management experience/appetite.","weightage":7},{"skill":"High attention to detail and a hands-on approach.","weightage":6},{"skill":"Problem solving mindset","weightage":7},{"skill":"Strong analytical skills and commercial acumen to access and analyse information and make sound business decisions and/or recommendations.","weightage":8},{"skill":"Ability to deal with competing interests and able to juggle a long list of priorities.","weightage":7}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T14:25:27.064Z","updatedAt":"2026-02-03T14:25:53.489Z"},{"id":"7ef4debd-33cb-4a84-a8d5-b4b5777a6ebd","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"CEO","description":"As the CEO of PolyNovo Limited, you will spearhead strategic initiatives in the medical devices sector, driving growth and innovation. Reporting to the CFO, you will lead the execution of business strategies, optimise resources, and ensure compliance with Australian regulations. Your role involves fostering a collaborative culture, engaging with internal and external stakeholders, and maintaining PolyNovo's competitive edge. This pivotal position offers the opportunity to shape the company's future, enhance its market presence, and contribute to the advancement of medical technology, making a significant impact in the industry.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans that align with PolyNovo Limited's vision and objectives in the medical devices industry.","Coordinate with senior executives to establish long-term goals and operational plans that drive business growth and innovation.","Oversee the preparation and presentation of comprehensive business plans to the Board of Directors, ensuring alignment with organisational priorities.","Facilitate the development of policies and procedures that enhance operational efficiency and support the company's strategic direction."],"heading":"Planning and Organising"},{"points":["Lead the execution of business strategies to achieve the company's financial and operational goals within the medical devices sector.","Ensure the effective management of resources, including human, financial, and technological, to optimise organisational performance.","Monitor industry trends and technological advancements to maintain PolyNovo Limited's competitive edge and drive innovation.","Oversee the development and implementation of operational processes that enhance productivity and quality in product development.","Ensure the alignment of operational activities with regulatory standards and compliance requirements specific to the Australian medical devices industry."],"heading":"Operations"},{"points":["Foster a collaborative and inclusive culture by engaging with senior executives and employees to drive organisational success.","Communicate effectively with the Board of Directors, providing updates on strategic initiatives and organisational performance.","Facilitate cross-departmental collaboration to ensure alignment and synergy in achieving company objectives."],"heading":"Internal Stakeholder Management"},{"points":["Represent PolyNovo Limited to external stakeholders, including customers, investors, and industry partners, to enhance the company's reputation and market presence.","Build and maintain strong relationships with key stakeholders in the financial community to support business growth and investment opportunities.","Engage with regulatory bodies and industry associations to ensure compliance and advocate for the interests of the medical devices sector."],"heading":"External Stakeholder Management"},{"points":["Ensure adherence to all relevant Australian regulatory standards and industry best practices in the development and distribution of medical devices.","Implement robust risk management frameworks to identify, assess, and mitigate potential risks to the organisation.","Oversee the governance structures and processes to ensure accountability, transparency, and ethical conduct across all levels of the organisation."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":0,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Executive","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":null,"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T10:15:15.662Z","updatedAt":"2026-02-03T10:16:45.773Z"},{"id":"aead47f5-83b0-421c-bfc3-8bb1c339ef4d","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Accounts Payable Specialist","description":"The Accounts Payable Specialist will report to the Accounting Supervisor, and must have sound knowledge of accounts payable activities, together with a strong working knowledge of Excel and integrated accounting systems. The Accounts Payable Specialist is responsible for comprehensive procure to payment processes, including preparation, maintenance, analysis and reporting within the PolyNovo US entity. This individual will ensure reliability and accuracy of information and reports and ensure that the financial accounting and statutory and regulatory reporting are performed accurately.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":2,"experienceMax":null,"educationRequired":["Associate degree in accounting for finance","or equivalent work experience"],"reportingTo":"Accounting Supervisor","directReports":"","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Aimee","approvedBy":"Aimee","approvedAt":"2026-02-05T12:52:38.099Z","accountabilities":[{"points":["Participate in system and business process improvement initiatives within the wider finance team.","Assist with closure of month-end, quarter-end, and year-end reports, transactions, and other related tasks."],"heading":"Planning and Organising"},{"points":["Entry and maintenance of purchase orders and processing of invoices in the ERP system.","Review supplier batch payments and employee expense claims.","Maintain integrity of general ledger for AP accounts.","Ensure system integrity and compliance with company policies and procedures.","Ensure all documentation is reviewed, current and compliant with the quality system.","Operate within the requirements of the quality system and ensure responsibilities are carried out in accordance with the requirements of the applicable regulatory and quality processes."],"heading":"Operations"},{"points":["Finance business partner to the marketing function for P2P activities.","Ensure collaborative relationships with PolyNovo team members and external stakeholders."],"heading":"Internal Stakeholder Management"},{"points":["Assist in audit activities and any ad hoc requests from external auditors and HQ Finance team."],"heading":"External Stakeholder Management"},{"points":["Adhere to workplace health and safety laws, policies, and procedures.","Report any hazards, incidents, injuries or ‘near misses’ to the designated Safety representative.","Participate in consultation and training on safety issues in your work area as required.","Ensure behaviour is in line with our company values.","PolyNovo may require you to undertake additional responsibilities or work in other areas to those outlined in this role subject to business requirements and your skills and competencies."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Great attention to detail and time management","High level of proactive problem-solving skills","Attention to detail and results focused"],"heading":""}],"qualificationsAndLicenses":[{"points":["Associate degree in accounting for finance, or equivalent work experience"],"heading":""}],"keyRelationships":"Ensure collaborative relationships with PolyNovo team members and external stakeholders.","functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Management","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":[{"skill":"Strong MS office particularly Excel skills (formulas, lookups, pivot tables)","weightage":8},{"skill":"Cloud based financial systems and BI tool knowledge a plus","weightage":6}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T09:21:44.910Z","updatedAt":"2026-02-05T12:52:38.100Z"},{"id":"141eccfb-3ec9-4fef-b772-2844092d748e","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Manager, APAC Finance & Commercial Operations","description":"The primary purpose of this role is to manage APAC finance and commercial operations. This includes managing all aspects of APAC finance and working with corporate finance to ensure financial compliance, reporting, and the APAC budgeting and forecasting processes. In addition, this role is responsible for APAC commercial operations including customer service and supply chain and managing APAC analytics and reporting.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":["Bachelor’s Degree in Business","Finance","or related field or relevant experience"],"reportingTo":null,"directReports":"","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Manage the APAC budgeting and forecasting processes. Facilitate the development of quarterly forecasts and monthly updates, working with country managers, marketing, and operations.","Develop APAC profit and loss statement for APAC and countries (revenue, expenses and capital investments).","Design and develop APAC and country financial reporting dashboards.","Support the development of business plans for all APAC countries.","Design and manage the sales order processes and consignment process.","Design, implement and manage an improved customer service process, to support customers and sales representatives.","Design and manage an optimal inventory management process.","Develop APAC and country financial and business dashboards and reports.","Conduct business and financial analytics periodically and ad hoc.","Develop key performance indicators in conjunction with Marketing, Sales, Operations and Finance and measure, monitor and report performance.","Support the development of monthly management reports."],"heading":"Planning and Organising"},{"points":["Manage all aspects of APAC finance including financial compliance and reporting.","Manage the 4PL and optimise the use to minimise the cost and maximise customer service.","Manage the supply chain and order processing to support all APAC countries.","Support the implementation of the ZOHO CRM system with Marketing and Sales."],"heading":"Operations"},{"points":["Work with corporate finance to ensure financial compliance and develop financial reports.","Ensure collaborative relationships with PolyNovo team members and external stakeholders."],"heading":"Internal Stakeholder Management"},{"points":["Adhere to workplace health and safety laws, policies, and procedures.","Report any hazards, incidents, injuries or ‘near misses’ to the designated Safety representative.","Participate in consultation and training on safety issues in your work area as required.","Ensure all documentation is reviewed, current and compliant with the quality system.","Operate within the requirements of the quality system and ensure responsibilities are carried out in accordance with the requirements of the applicable regulatory and quality processes.","Ensure behaviour is in line with our company values.","PolyNovo may require you to undertake additional responsibilities or work in other areas to those outlined in this role subject to business requirements and your skills and competencies."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Strong attention to detail and timelines.","Agile and able to work in a dynamic and changing environment.","High level of proactive problem-solving skills.","Strong ability to communicate both orally and in written format.","Take responsibility for own work and maintains high personal and professional standards.","Be detailed, self-motivated, independent and work well with various teams across the different departments.","Ability to take initiative, action-oriented and able to motivate others in positive 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values."],"heading":""}],"qualificationsAndLicenses":[{"points":["CPA or CA qualification.","Minimum of 5 years of experience in a similar role in a fast-paced and dynamic environment"],"heading":""}],"keyRelationships":"The role partners with the CFO and senior business leaders to build strong finance partnering relationships.","functionalCompetencies":[{"points":["Strong data analysis and system skills."],"heading":""}],"isCompleted":false,"levelsBelowCeo":null,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Management","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":[],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T09:15:14.753Z","updatedAt":"2026-02-04T06:59:39.695Z"},{"id":"cf99dbb3-ab47-49f0-9f0c-1ecf7fe85e3e","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Chief Financial Officer","description":"In collaboration with the CEO, develop, 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The Senior Financial Accountant must have sound knowledge of general ledger reconciliations, taxation, payroll, budgeting, and management reporting, together with a strong working knowledge of Excel and integrated accounting systems. This role will ensure reliability and accuracy of information and reports and ensure that the financial accounting and statutory and regulatory reporting are performed accurately.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":["Bachelor’s degree in accounting major","preferably CPA or CA qualified"],"reportingTo":"Financial Controller","directReports":"","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Assist with monthly forecasting and annual budget preparation.","Participate in system and business process improvement initiatives within the wider finance team."],"heading":"Planning and Organising"},{"points":["Execute financial accounting tasks with agility, including processing accounting journals, monthly accruals, provisions, and intercompany journals.","Prepare comprehensive balance sheet reconciliations and resolve any issues to ensure accuracy and compliance.","Perform month end and year end close processes in ERP system including period end rollover and preparing financial statements.","Prepare and review financial result and variance analysis with Financial Controller, including Sales reports, Cost Centre report, rolling Cash Flow projection, working capital analysis etc.","Review supplier batch payments and employee expense claims and ensure they comply with the P2P policy and procedures.","Review the accuracy and supporting documents on daily sales and inventory transactions.","Supplier Custodian for vendor data creation and maintenance.","Research and resolve accounting issues and queries.","Maintain the fixed asset register.","Assist CA firm on statutory and tax compliance activities and lodgements by reviewing monthly BAS and payroll tax filings as against the ledger.","Assist in audit activities and any ad hoc requests from external auditors and HQ Finance team.","Ensure system integrity and compliance with company policies and procedures to ensure the accuracy of financial records.","Proactively identifying gaps and contributing creative and innovative ideas that support efficiency, effectiveness or value add."],"heading":"Operations"},{"points":["Ensure collaborative relationships with PolyNovo team members and external stakeholders."],"heading":"Internal Stakeholder Management"},{"points":["Adhere to workplace health and safety laws, policies, and procedures.","Report any hazards, incidents, injuries or ‘near misses’ to the designated Safety representative.","Participate in consultation and training on safety issues in your work area as required.","Ensure all documentation is reviewed, current and compliant with the quality system.","Operate within the requirements of the quality system and ensure responsibilities are carried out in accordance with the requirements of the applicable regulatory and quality processes.","Ensure behaviour is in line with our company values.","PolyNovo may require you to undertake additional responsibilities or work in other areas to those outlined in this role subject to business requirements and your skills and competencies."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Great attention to detail and time management","Self-motivated, results driven and strong problem-solving skills"],"heading":""}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (Accounting major), preferably CPA or CA qualified"],"heading":""}],"keyRelationships":"Collaborative relationships with PolyNovo team members and external stakeholders.","functionalCompetencies":[{"points":["Must possess strong working knowledge of accounting principles","Strong MS office particularly Excel skills (formulas, lookups, pivot tables)","ERP systems and BI tool exposure","Relevant experience in commercial and inventory-based business"],"heading":""}],"isCompleted":false,"levelsBelowCeo":null,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Individual Contributor","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":[],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T08:37:09.147Z","updatedAt":"2026-02-03T08:37:24.757Z"},{"id":"7a0ab140-bfa4-4e80-bef4-8b148f6ba4b8","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Accounts Payable & Receivable Lead","description":"The primary purpose of this role is to oversee PolyNovo’s day-to-day operations of payables and receivables section. This role will provide leadership and guidance to the AP and AR specialists to ensure Polynovo receives customer payments and manages its payables in a timely and efficient manner.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":3,"experienceMax":null,"educationRequired":["Bachelor’s degree in accounting","business or finance"],"reportingTo":"Finance Manager","directReports":"Multiple smaller teams","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-02-04T05:36:58.940Z","accountabilities":[{"points":["Prepare reports to analyze and track AP/AR performance and identify opportunities for cost savings and process enhancements.","Develop and implement efficient AP/AR procedures and controls to enhance accuracy, streamline workflows, and optimize productivity.","Support month-end and year-end accruals preparation and assistance with audit requirements.","Assist with closure of month-end, quarter-end, and year-end reports, transactions, and other related tasks."],"heading":"Planning and Organising"},{"points":["Lead and mentor a team of accounts payable and accounts receivable specialists, providing guidance and support to ensure departmental goals are met.","Oversee the full cycle of accounts payable processes, including invoice processing, payment processing, expense claims and vendor management.","Perform thorough review of GL coding of expenses, expense claims as well as payment batches to ensure accuracy and in alignment with the budget.","Perform bank reconciliations for all accounts.","Oversee the full cycle of accounts receivable processes, including monitoring and collection of payments.","Review and reconcile accounts payable/receivable transactions, resolving any discrepancies in a timely manner.","Act as Internal Card Administration (ICA) for all Corporate Cards issued to staff and manage user maintenance in Concur.","Manage the completion of year-end reports such as Sunshine Act Reporting and 1099-Misc reporting.","Undertake ad-hoc projects and analysis as required to support decision-making."],"heading":"Operations"},{"points":["Collaborate with cross-functional teams to address payment-related issues and outstanding customer accounts to improve overall financial processes."],"heading":"Internal Stakeholder Management"},{"points":["Ensure collaborative relationships with PolyNovo team members and external stakeholders."],"heading":"External Stakeholder Management"},{"points":["Ensure all documentation is reviewed, current and quality system compliant.","Comply with all company accounting and quality standards, procedures, and workplace health and safety requirements.","Ensure all responsibilities are carried out in accordance with PolyNovo policies, procedures, and protocols."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Strong analytical and problem-solving skills, with a keen attention to detail","Excellent communication skills, both written and verbal","A passion for driving process improvements.","A high level of integrity and professional ethics"],"heading":""}],"qualificationsAndLicenses":[{"points":["A bachelor’s degree in accounting, Business or Finance.","A minimum of 3 years of experience in Accounts Payable/ Accounts Receivable role.","Demonstrated ability to supervise and train a team."],"heading":""}],"keyRelationships":"Ensure collaborative relationships with PolyNovo team members and external stakeholders.","functionalCompetencies":[{"points":["Strong understanding of Order-to-Cash, Procure-to-Pay processes and GL system & procedures."],"heading":""}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Management","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":[],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T08:34:25.855Z","updatedAt":"2026-02-04T05:36:58.941Z"},{"id":"cdb8c475-f7b2-4095-9c90-667460fe9483","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Accounts Receivable Specialist","description":"The primary purpose of this role is to ensure PolyNovo’s accounts receivable is managed effectively. The position will work closely with the Financial Controller and Senior Bookkeeper to ensure accounts receivable aging and other related reports are timely and accurate. The role will work in close collaboration with other Polynovo staff and ensures all processes are documented.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":2,"experienceMax":0,"educationRequired":null,"reportingTo":"Accounts Supervisor","directReports":"","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Aimee","approvedBy":"Aimee","approvedAt":"2026-02-05T12:52:43.451Z","accountabilities":[{"points":["Ensure all documentation is reviewed, current and quality system compliant.","Ensure all responsibilities are carried out in accordance with PolyNovo policies, procedures and protocols","Assist with closure of month-end, quarter-end, and year-end reports, transactions, and other related tasks"],"heading":"Planning and Organising"},{"points":["Monthly reconciliation of O&M stock balance.","Reconcile daily Sales Tax Receipts in the Avalara system","Registration and setup of state online sales tax accounts","Application for sales tax license renewals","Review of all correspondences from the Dept of Revenue and respond accordingly","VA, GPO, IND and IHN fees tracking and reporting.","Manage contract register/ renewals","Bank deposit of check payments","Maintain new supplier setup forms, verification of bank details and setup in MYOB","Manage proper approval process of supplier invoices and staff expenses","Process Accounts Payable invoices accurately and ensure copies are uploaded in MYOB","Perform bi-weekly payment run to suppliers in an accurate and timely manner","Process monthly employee expense claims/ credit card transactions from Concur and post accurate account entries in MYOB.","Reconcile monthly supplier statements and company credit card statements","Liaise with suppliers and resolve queries and account discrepancies.","Train new employees to lodge online expense claims via Concur.","Assist with Audits and any ad hoc requests from Financial Controller"],"heading":"Operations"},{"points":["Ensure collaborative relationships with PolyNovo team members and external stakeholders."],"heading":"Internal Stakeholder Management"},{"points":["Comply with all company accounting and quality standards, procedures, and workplace health and safety requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[],"qualificationsAndLicenses":[{"points":["The ideal candidate will have a minimum of 2 years of Business to Business collections experience."],"heading":""}],"keyRelationships":"Ensure collaborative relationships with PolyNovo team members and external stakeholders.","functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Individual Contributor","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":[{"skill":"System savvy with Excel","weightage":8},{"skill":"Knack for warm collections","weightage":7}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T08:33:37.596Z","updatedAt":"2026-02-05T12:52:43.452Z"},{"id":"4fbb4bf6-265d-4465-8649-ecf3dce14131","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Payroll & Benefits Specialist","description":"The primary purpose of this role is to manage PolyNovo’s payroll effectively. The position will work closely with the Financial Controller and Senior Accountant to ensure payroll processing and other related reports are timely and accurate. The role will work in close collaboration with other Polynovo staff and ensures all processes are documented.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":3,"experienceMax":null,"educationRequired":["Certificate level qualifications in Accounting","Finance","Business","or Bookkeeping highly regarded"],"reportingTo":"Accounts Supervisor","directReports":"","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop financial and operational reports when requested by compiling summary data of earnings, state and federal taxes, deductions, disability, etc."],"heading":"Planning and Organising"},{"points":["Responsible for daily payroll operations, including collecting and verifying timekeeping information, processing a fortnightly payroll within deadlines, and processing manual (off-cycle) pay checks when required","Maintain accurate payroll records including required payroll garnishment","Oversee the administration of benefit programs including ensuring the enrolment of all eligible employees and executing PolyNovo’s benefits policies and procedures","In collaboration with HR, assist with changes to health insurance plans in event of qualifying life events, the administration of changes to 401(K) contributions, withdrawals in event of medical or financial emergencies etc.","Reconcile financial data and validate reports post confirmation","Run and report on regular payroll data audits, including WC audit","Process year-end reports, including W-2, W-2c","Assist with other accounting duties","Ensure Payroll compliance with multi-states","ACA reporting"],"heading":"Operations"},{"points":["Work with HR and senior management to review Company benefit programs and provide recommendations for improvement"],"heading":"Internal Stakeholder Management"},{"points":["Comply with state and federal taxation law when paying salary and benefits, final pay etc.","Maintain employee confidentiality and protect payroll operations by keeping all private information confidential"],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Strong numeracy, attention to detail, and organizational skills","Strong communication and interpersonal skills"],"heading":""}],"qualificationsAndLicenses":[{"points":["3+ years of payroll processing experience in California preferably in a large, multi-state company","Certificate level qualifications in Accounting, Finance, Business, or Bookkeeping highly regarded"],"heading":""}],"keyRelationships":"Work closely with the Financial Controller, Senior Accountant, HR, and senior management.","functionalCompetencies":[{"points":["Knowledge of payroll policies, procedures and protocols","Familiarity with state and federal regulations including employment and labor laws","Proficiency in EXCEL, Microsoft Word and familiarity with payroll software essential"],"heading":""}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Individual Contributor","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":[],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T08:30:54.199Z","updatedAt":"2026-02-03T08:31:08.722Z"},{"id":"78c42587-41c5-4441-9910-853d858e901f","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Accounting Manager","description":"The Accounting Manager will report to the Finance Director- North America, and must have sound knowledge of general ledger reconciliations, taxation, payroll, budgeting, and management reporting, together with a strong working knowledge of Excel and integrated accounting systems. The Accounting Manager is responsible for the preparation, maintenance, analysis and reporting of accounting and financial information of the PolyNovo US entity. This individual will ensure reliability and accuracy of information and reports and ensure that the financial accounting and statutory and regulatory reporting are performed accurately.","department":"Finance","level":null,"employmentType":"Full-Time","location":"New York ","status":"approved","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":["CPA or CA qualified","relevant bachelor’s degree in accounting major","or equivalent work experience"],"reportingTo":"Senior Financial Controller","directReports":"","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":"Admin","approvedAt":"2026-02-03T19:08:36.604Z","accountabilities":[{"points":["Assist with monthly forecasting and annual budget preparation.","Participate in system and business process improvement initiatives within the wider finance team.","Proactively identifying gaps and contributing creative and innovative ideas that support efficiency, effectiveness and value add to the enterprise."],"heading":"Planning and Organising"},{"points":["Maintain integrity of general ledger.","Manage End of Month and End of Year processes and reconciliations for reporting and analysis.","Perform month-end close, balance sheet reconciliations and cost center variance analysis.","Daily review of sales and inventory transactions prior to posting in the ledger.","Provide support to payroll, accounts payable and accounts receivable team member.","Assist and review the bi-weekly payroll process.","Reconcile monthly/ quarterly payroll tax returns lodged by ADP as against the payments made to ADP and manage the payroll tax notices.","Prepare payroll journals and accruals.","Review supplier batch payments and employee expense claims.","Responsible for vendor data creation and maintenance.","Maintain the fixed asset register.","Assist on statutory and tax compliance activities.","Assist in audit activities and any ad hoc requests from external auditors and HQ Finance team.","Ensure system integrity and compliance with company policies and procedures."],"heading":"Operations"},{"points":["Align and inspire team members by communicating a clear vision for success.","Envision a better future and champion change. Bring people along and align actions with corporate strategy.","Foster a culture that lives into the PolyNovo values. Lead with integrity, fairness, ethics, and compliance.","Assess, attract, hire, develop and engage the best diverse talent to meet current and future needs of the business.","Understand and effectively use Performance Management and Development processes and tools to drive engagement and performance.","Provide feedback and coaching that is invested in developing people, improving outcomes, and managing relationships effectively.","Establish and communicate clear goals and roles, commitment, inclusion, and collaboration."],"heading":"Internal Stakeholder Management"},{"points":["Ensure collaborative relationships with PolyNovo team members and external stakeholders."],"heading":"External Stakeholder Management"},{"points":["Adhere to workplace health and safety laws, policies, and procedures.","Report any hazards, incidents, injuries or ‘near misses’ to the designated Safety representative.","Participate in consultation and training on safety issues in your work area as required.","Ensure all documentation is reviewed, current and compliant with the quality system.","Operate within the requirements of the quality system and ensure responsibilities are carried out in accordance with the requirements of the applicable regulatory and quality processes.","Ensure behaviour is in line with our company values.","PolyNovo may require you to undertake additional responsibilities or work in other areas to those outlined in this role subject to business requirements and your skills and competencies."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Great attention to detail and time management"],"heading":""}],"qualificationsAndLicenses":[{"points":["CPA or CA qualified, relevant bachelor’s degree (Accounting major), or equivalent work experience"],"heading":""}],"keyRelationships":"Ensure collaborative relationships with PolyNovo team members and external stakeholders.","functionalCompetencies":[{"points":["Must possess strong working knowledge of accounting principles","Strong MS office particularly Excel skills (formulas, lookups, pivot tables)","Cloud based ERP systems and BI tool knowledge","Relevant experience in commercial and inventory-based business"],"heading":""}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Management","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":[],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T08:28:37.785Z","updatedAt":"2026-02-03T19:08:36.606Z"},{"id":"55ea8710-8ccf-48eb-90fa-6dce1954afbd","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Finance Business Partner (Manufacturing)","description":"The Finance Business Partner provides analytical, financial, and business partnering support across multiple functions including Manufacturing & Operations, R&D and major projects. In addition, the role supports Corporate FP&A by maintaining budgets and forecasting models, ensuring accuracy and integrity in financial planning and reporting. The role is integral in driving performance insights and supporting strategic decision-making.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":["Tertiary qualifications essential in Finance","accounting","commerce/business"],"reportingTo":"Manager, Financial Planning & Analysis","directReports":"","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Responsible for maintaining and updating financial models that support budgeting and forecasting processes.","Consolidate budget inputs and ensure alignment across functions and support FP&A Manager by preparing draft budgets and forecasts for review, consolidation, and presentation.","Lead cost accounting activities, including ownership of standard costing.","Review production variances and oversee allocation and recovery processes to ensure accuracy.","Collaborate with the Ops team to review production transactions and conduct monthly analysis of yield and waste, highlighting key trends and improvement opportunities.","Prepare and deliver monthly and quarterly Ops (Supply Chain, Engineering, Property) and manufacturing performance reports, including KPIs and detailed updates on factory performance for the operations team.","Review and maintain Bills of Materials (BoMs) for existing and new products.","Ensure accuracy and integrity of manufacturing financial data within JAMS (Manufacturing system) and lead continuous improvement initiatives.","Provide dedicated financial support to the R&D function, including budgeting, forecasting, and investment appraisal.","Partner with R&D leaders to monitor spend against plan, drive accountability, and enable decision-making.","Provide financial oversight and reporting for major projects, including cost tracking and forecasting.","Establish project reporting frameworks that deliver transparent, timely insights to stakeholders.","Provide dedicated financial support to QA, Reg and Clinical (AU) functions, including budgeting, forecasting and monitor spend against plan and drive accountability.","Support BI reporting, dashboard development, and data analytics for Ops, Manufacturing and R&D functions.","Identify and implement automation on budgeting and forecasting in Phocas."],"heading":"Planning and Organising"},{"points":["Adhere to workplace health and safety laws, policies, and procedures.","Report any hazards, incidents, injuries or ‘near misses’ to the designated Safety representative.","Participate in consultation and training on safety issues in your work area as required."],"heading":"Operations"},{"points":["Ensure collaborative relationships with PolyNovo team members and external stakeholders."],"heading":"Internal Stakeholder Management"},{"points":["Ensure all documentation is reviewed, current and compliant with the quality system.","Operate within the requirements of the quality system and ensure responsibilities are carried out in accordance with the requirements of the applicable regulatory and quality processes.","Ensure behaviour is in line with our company values.","PolyNovo may require you to undertake additional responsibilities or work in other areas to those outlined in this role subject to business requirements and your skills and competencies."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Strong interpersonal skills and demonstrated ability to establish and maintain effective working relationship with co-workers, customers, and other stakeholders.","Proven ability to take accountability for the quality and timeliness of work outputs while maintaining high personal and professional standards.","Demonstrated ability to work autonomously and within small team environments, self-starter with proactive problem-solving skills and strong personal initiative."],"heading":""}],"qualificationsAndLicenses":[{"points":["Tertiary qualifications essential in Finance, accounting, commerce/business.","CPA/CA qualified or working towards completion."],"heading":""}],"keyRelationships":"Collaborative relationships with PolyNovo team members and external stakeholders.","functionalCompetencies":[{"points":["Proven experience in cost accounting and standard costing.","Strong financial modelling and forecasting skills, with experience managing complex budgets and rolling forecasts.","Advanced proficiency in Excel and ERP systems; experience in financial reporting tools and BI platforms (e.g., Phocas, Power BI) highly regarded.","Demonstrated business partnering experience with senior stakeholders, providing insights and recommendations to support strategic decisions.","Demonstrated experience conducting the end-to-end planning, budgeting and forecasting process."],"heading":""}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Management","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":[{"skill":"High level of accuracy and meticulous attention to detail.","weightage":8},{"skill":"Ability to constructively challenge assumptions and identify opportunities for improvement.","weightage":7},{"skill":"Proven ability to multi-task and meet deadlines in a fast-paced environment.","weightage":8},{"skill":"Intermediate user of Microsoft Office products.","weightage":6}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T08:24:01.584Z","updatedAt":"2026-02-03T08:24:16.571Z"},{"id":"4b3f25e0-4981-4585-88a3-e52571470c20","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Accounts Payable Officer","description":"The primary purpose of this role is to ensure PolyNovo's accounts payable processes are managed effectively. The position will work closely with the Finance Manager and Accountant to ensure finances and reports are timely and accurate. The role will work in close collaboration with other PolyNovo staff and Departments to ensure effective and uninterrupted business operations.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":["Qualifications in and/or demonstrated accounting","bookkeeping management skills"],"reportingTo":"Finance Manager","directReports":"","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Organise filing/archiving of invoices and supporting documents in a systematic and methodical manner."],"heading":"Planning and Organising"},{"points":["Perform full function AP related duties including processing supplier invoices, employee related expense claims and third-party payments","Perform fortnightly payment runs and meet the credit terms of suppliers","Attend to Accounts Payable queries promptly and professionally, and escalating any unknown issues appropriately","Maintain vendor records and respond to inquiries in a timely manner","Reconcile monthly Vendor statements and general ledger reconciliation of the trade payables account","Assist with month-end closing activities and provide support for audits as needed","Assist with the accounts receivable function such as application of daily payment receipts against customer invoices.","Perform monthly bank reconciliations","Assist management in identifying issues and implementing potential improvements within the AP function","Act as back up support to other team members from HQ and Overseas entities as required"],"heading":"Operations"},{"points":["Ensure collaborative relationships with PolyNovo team members and external stakeholders."],"heading":"Internal Stakeholder Management"},{"points":["Ensure all documentation is timely, accurate, and Quality Management System compliant.","Comply with all QMS and workplace health and safety standards and procedures, and ensure all responsibilities are carried out within the requirements of the applicable Regulatory, Quality, and Health and Safety processes."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Strong communication skills and ability to work with multiple stakeholders and departments","Self-driven, highly motivated, and excellent team player"],"heading":""}],"qualificationsAndLicenses":[{"points":["Qualifications in and/or demonstrated accounting, bookkeeping management skills","Experience in MYOB, Xero or similar ERP system is an advantage, but not mandatory","Excellent attention to details and intermediate Excel skills are essential","Ability to operate in a dynamic, fast-paced, and high-volume environment"],"heading":""}],"keyRelationships":"Work closely with the Finance Manager, Accountant, and other PolyNovo staff and Departments.","functionalCompetencies":[],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Individual Contributor","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":null,"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T08:21:46.373Z","updatedAt":"2026-02-03T08:22:00.920Z"},{"id":"ebdfac95-4f28-49c2-bd92-d5a7db80d1c0","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000001","title":"Sr. Commercial Analyst Partner","description":"This role supports management of structure and systems to access and coordinate commercial data for analysis by Sales, Marketing, Strategic Accounts, and Finance. The role requires using multiple sources but not limited to current systems such as Zoho CRM, MYOB, Phocas (BI Software), and aligning it with publicly available data through Definitive HealthCare, ABA, and other third-party sources. Role supports activities and strategy driven through PolyNovo’s ongoing contractual relationships with local, national and regional Group Purchasing Organizations (GPO), Integrated Health Networks (IHN) and government agencies relating to the sales of PolyNovo’s products. This person will be a key player on the Strategic Accounts and Commercial teams. Anticipated spread of responsibilities is 70% commercial/20% strategic accounts/10% executive support.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":7,"experienceMax":null,"educationRequired":["Bachelor’s degree","preferably in a technical field."],"reportingTo":"Senior Financial Controller","directReports":null,"version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop, improve, and automate key processes to support integrity of commercial data.","Support the planning and execution of North America Budgets.","Develop and executed processes around sales headcount planning and sales territory alignment.","Lead the master data maintenance in Commission Incentive Platform.","Lead the automation of regular sales performance reports in Phocas and other Sales related Systems.","Support master data maintenance in Phocas and buildout CRM reporting tools.","Manage Pipeline reporting for consolidation and presentation to key stakeholders.","Manages calendar for contract start and end dates, account business reviews (quarterly, semi- annual and/or annual), future RFP dates, etc."],"heading":"Planning and Organising"},{"points":["Support of sales planning, forecasting and Quota activities.","Maintenance and support of payroll quarterly and annual accruals.","Sales reporting and analysis (Territory, Product/Procedure, Customer, etc.).","Support the Quarterly Business Review process with applicable reporting/analytics.","Support the Monthly and Quarterly Executive Review process with appliable reporting/analytics.","Collect, analyze, evaluate, and report data to increase sales productivity.","Provide customized reporting and recommendations in support of ongoing business decisions and initiatives.","Conduct quantitative analysis including but not limited to trending identification, assessment of opportunity and risk, and forecasting.","Assist in System Integration projects with our BI Tool (Phocas) and related Sales Systems to provide high quality commercial insights to the Commercial team.","Perform other sales operations/support tasks as required.","Track pricing in our ERP system for each pricing letter, pricing agreement, special offer, Group Purchasing Organization (GPO) tier and GPO designation.","Generate reporting on hospital and strategic partners sales as it relates to active agreements.","Generate reporting on surgeon usage and SKU level data to understand market trends and impact.","Prepare monthly executive report for commercial leadership to provide detail.","Key stakeholder within the team to revamp systems to generate the information being requested.","Update new accounts with agreed to contractual pricing agreements and maintains government pricing files.","Reviews GPO and IDN member lists monthly, adding new accounts and removing cancelled accounts. Updates Zoho Pipelines and WorkDrive, as necessary.","Provide support for PolyNovo employees working on strategic accounts in the Zoho CRM system. Ensuring the database is up to date, regularly cleaned and providing the data for our sales and marketing teams.","Coordinate data with counterpart in Australia for monthly and quarterly report for executive leadership and BOD meetings.","Identify opportunities within Definitive Healthcare website in current and new accounts.","Marketing liaison – Help execute, report, track and respond to strategic accounts campaigns as directed.","Work with Finance to provide necessary reporting on GPO, IDN, and government service fees and rebates.","Participate in contract negotiations, contract review, and communication.","Review operations and administrative processes and ensure we are compliant with current agreements. Proactively present potential improvements to effectiveness and efficiency of the processes.","Assists management with compliance including documentation of internal controls and applicable testing or audits."],"heading":"Operations"},{"points":["Build relationships and act as a business partner to the commercial team.","Ability to interact professionally with users from all areas and levels of the business, influence decisions and facilitate change management through collaboration and leadership.","Align and inspire team members by communicating a clear vision for success.","Envision a better future and champion change. Bring people along and align actions with corporate strategy.","Foster a culture that lives into the PolyNovo values. Lead with integrity, fairness, ethics, and compliance.","Assess, attract, hire, develop and engage the best diverse talent to meet current and future needs of the business.","Understand and effectively use Performance Management and Development processes and tools to drive engagement and performance.","Provide feedback and coaching that is invested in developing people, improving outcomes, and managing relationships effectively.","Establish and communicate clear goals and roles, commitment, inclusion, and collaboration."],"heading":"Internal Stakeholder Management"},{"points":["Ensure collaborative relationships with PolyNovo team members and external stakeholders."],"heading":"External Stakeholder Management"},{"points":["Adhere to workplace health and safety laws, policies, and procedures.","Report any hazards, incidents, injuries or ‘near misses’ to the designated Safety representative.","Participate in consultation and training on safety issues in your work area as required.","Ensure all documentation is reviewed, current and compliant with the quality system.","Operate within the requirements of the quality system and ensure responsibilities are carried out in accordance with the requirements of the applicable regulatory and quality processes.","Ensure behaviour is in line with our company values.","PolyNovo may require you to undertake additional responsibilities or work in other areas to those outlined in this role subject to business requirements and your skills and competencies."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Exceptional written and verbal communication skills.","Strong interpersonal skills and demonstrated ability to establish and maintain effective working relationship with co-workers, customers, and other stakeholders.","Agile and able to work in a dynamic and changing environment.","High level of proactive problem-solving skills.","Demonstrated ability to maintain high level of report, documentation, and organization."],"heading":""}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree, preferably in a technical field.","Lean (Six Sigma) or Process Improvement certification a plus, but not mandatory","Previous experience in an analytics role or similar accounting/finance experience","Previous contract management experience, not mandatory"],"heading":""}],"keyRelationships":"This person will be a key player on the Strategic Accounts and Commercial teams.","functionalCompetencies":[{"points":["Advanced skills in Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint.","Experience working with CRM, additional B2B sales experience a plus.","Experience with online marketing tools and marketing communications.","Experience working with contracting – preferably with GPO’s and IDNs.","Salesforce.com Administration experience a plus."],"heading":""}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Management","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":[{"skill":"Strong ability to communicate both orally and in written format.","weightage":8},{"skill":"Ability to effectively communicate accounting and financial concepts to non-financial management.","weightage":7},{"skill":"Demonstrated ability to resolve problems and issues.","weightage":8},{"skill":"Be detailed, self-motivated, independent, and work well with various teams across the different departments.","weightage":7},{"skill":"Ability to take initiative, action-oriented and able to motivate others in positive ways.","weightage":8},{"skill":"Strong computer skills, specifically Excel","weightage":9},{"skill":"Requires highly analytical nature and ability to manipulate data using tools such as Microsoft Excel","weightage":9},{"skill":"Demonstrated ability to work independently and maintain a schedule for completion of tasks.","weightage":8},{"skill":"Must be results-oriented, with the ability to multi-task and a readiness to adapt to changing departmental needs, products, and fees.","weightage":8}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T08:15:30.432Z","updatedAt":"2026-02-03T08:15:57.458Z"},{"id":"23c6f8ae-4bc6-4ea8-8c08-1ca0db96b922","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Finance Business Partner (Commercial)","description":"Working closely and reporting to FP&A Manager, this role is responsible for delivering high-quality FP&A and reporting across multiple regions (UK, EMEA, India) and corporate shared services. It combines commercial insight Finance Business Partnering, reporting, budgeting, forecasting and BI capability development to support decision-making and strategic growth.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":["Bachelor’s degree (Accounting major)","preferably CPA or CA qualified"],"reportingTo":"Manager, Financial Planning & Analysis (FPA)","directReports":"0","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Aimee","approvedBy":"Aimee","approvedAt":"2026-02-05T12:52:31.117Z","accountabilities":[{"points":["Lead and coordinate the FP&A function for UK, EMEA, and India markets.","Prepare, analyse, and present budgets, forecasts, and monthly performance results to regional leadership teams.","Support and assist commercial leaders in preparation of periodic business reviews.","Develop and maintain financial models to track cost allocation and service delivery efficiency."],"heading":"Planning and Organising"},{"points":["Partner with Finance, IT, and People shared services teams to manage cost center budgets and forecasts.","Support process improvement initiatives to enhance financial transparency and performance tracking.","Deliver regular sales analysis, pricing reviews, and margin analysis to support group Commercial reporting.","Prepare and maintain commercial P&L statements, KPI dashboards and KPI metrics.","Support BI reporting, dashboard development, and data analytics to enhance decision-making across the business."],"heading":"Operations"},{"points":["Ensure collaborative relationships with PolyNovo team members and external stakeholders.","Strong stakeholder engagement skills with the ability to influence non-finance audiences.","Proven track record in commercial analysis (Sales analysis, pricing reviews, commercial P&L preparation.)"],"heading":"Internal Stakeholder Management"},{"points":["Experience working in a global business and supporting global stakeholders.","Extensive evidence of successful business partnering, stakeholder management and FP&A related duties.","Ensure behaviour is in line with our company values."],"heading":"External Stakeholder Management"},{"points":["Adhere to workplace health and safety laws, policies, and procedures.","Report any hazards, incidents, injuries or ‘near misses’ to the designated Safety representative.","Operate within the requirements of the quality system and ensure responsibilities are carried out in accordance with the requirements of the applicable regulatory and quality processes."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Strong analytical mindset with attention to detail.","Commercially astute with the ability to link financial performance to business drivers.","Strong communication and presentation skills.","Strong interpersonal skills and demonstrated ability to establish and maintain effective working relationship with co-workers, customers, and other stakeholders.","Proven ability to take accountability for the quality and timeliness of work outputs while maintaining high personal and professional standards.","Demonstrated ability to work autonomously without supervision, self-starter with proactive problem-solving skills and strong personal initiative."],"heading":""}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (Accounting major), preferably CPA or CA qualified"],"heading":""}],"keyRelationships":"Collaborative relationships with PolyNovo team members and external stakeholders.","functionalCompetencies":[{"points":["Advanced financial modelling skills and expert in Microsoft Excel","Advanced experience in working with a BI tool.","Experience with large ERP systems"],"heading":""}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Management","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":[{"skill":"Strong analytical mindset with attention to detail.","weightage":8},{"skill":"Commercially astute with the ability to link financial performance to business drivers.","weightage":8},{"skill":"Strong communication and presentation skills.","weightage":8},{"skill":"Advanced financial modelling skills and expert in Microsoft Excel","weightage":9},{"skill":"Advanced experience in working with a BI tool.","weightage":9},{"skill":"Experience with large ERP systems","weightage":7},{"skill":"Strong interpersonal skills and demonstrated ability to establish and maintain effective working relationship with co-workers, customers, and other stakeholders.","weightage":8},{"skill":"Proven ability to take accountability for the quality and timeliness of work outputs while maintaining high personal and professional standards.","weightage":8},{"skill":"Demonstrated ability to work autonomously without supervision, self-starter with proactive problem-solving skills and strong personal initiative.","weightage":8}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T08:12:19.149Z","updatedAt":"2026-02-05T12:52:31.118Z"},{"id":"1c0ef322-ed08-422e-a02f-4dbca4150981","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Finance Manager","description":"The Finance Manager is responsible for overseeing all financial operations for the region/s allocated, ensuring compliance with financial regulations and group policies, and all aspects of end-to-end accounting tasks for a group of entities. This role involves managing financial reporting, audits, budgeting forecasting, and financial analysis. The Finance Manager will be a leader of a small finance team for a group of entities, collaborate with senior management, and drive financial performance and efficiency across the organization.","department":"Finance","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":7,"experienceMax":null,"educationRequired":["CA/CPA","bachelor’s degree in accounting/ finance","MBA or relevant advanced degree preferred."],"reportingTo":"Group Financial Controller","directReports":"Multiple smaller teams","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Assist the FP&A team in the annual budgeting process, working closely with department heads and GFC to develop budgets.","Prepare and assist in the preparation and maintenance of financial forecasts, including revenue, expense, and cash flow projections.","Monitor and analyse budget performance, identifying variances and recommending corrective actions.","Make recommendations to the GFC on cash flow related matters including preparation of monthly cash flow reports."],"heading":"Planning and Organising"},{"points":["Manage the preparation and presentation of monthly, and annual financial statements, ensuring accuracy and compliance with accounting standards.","Manage the financial reporting process and preparing the month end reporting pack including variance analysis, and performance reporting.","Ensure timely and accurate financial reporting to internal and external stakeholders, including Group Financial Controller, auditors and regulatory bodies.","Supervise and manage accountant/s based in Manilla.","Ensure the P2P process is followed and supports the business in ensuring compliance and continuous improvement.","Manage debtors and minimise debtor days outstanding.","Responsible for payment runs and compliance with P2P SOP.","Support the GFC in management and use of SAP Concur.","Manage cash management activities, including cash flow monitoring, forecasting, and optimization."],"heading":"Operations"},{"points":["Lead, mentor, and develop the finance team, fostering a culture of excellence and continuous improvement.","Manage Accounts Payable and Receivable team based in Manila.","Conduct performance evaluations, provide feedback, and support professional development opportunities.","Ensure the finance team has the necessary skills and resources to meet organizational goals.","Align and inspire team members by communicating a clear vision for success.","Envision a better future and champion change. Bring people along and align actions with corporate strategy.","Foster a culture that lives into the PolyNovo values. Lead with integrity, fairness, ethics, and compliance.","Assess, attract, hire, develop and engage the best diverse talent to meet current and future needs of the business.","Understand and effectively use Performance Management and Development processes and tools to drive engagement and performance.","Provide feedback and coaching that is invested in developing people, improving outcomes, and managing relationships effectively.","Establish and communicate clear goals and roles, commitment, inclusion, and collaboration."],"heading":"Internal Stakeholder Management"},{"points":["Ensure timely and accurate financial reporting to internal and external stakeholders, including Group Financial Controller, auditors and regulatory bodies.","Liaising with external audit firms in audit planning and audit process including collating data for auditors’ requirements.","Ensure collaborative relationships with PolyNovo team members and external stakeholders."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with financial regulations, corporate policies, and industry standards.","Assist with developing, implementing, and maintain robust internal control policies and standard operating procedures to safeguard company assets.","Co-ordinate annual audits under guidance of the Corporate Reporting Manager.","Take the lead in resolving audit issues under the guidance of the Corporate Reporting Manager.","Co-ordinate collection and collation of ESG data supporting the Sustainability Report which will be subject to an annual audit under the accounting standards.","Adhere to workplace health and safety laws, policies, and procedures.","Report any hazards, incidents, injuries or ‘near misses’ to the designated Safety representative.","Participate in consultation and training on safety issues in your work area as required.","Ensure all documentation is reviewed, current and compliant with the quality system.","Operate within the requirements of the quality system and ensure responsibilities are carried out in accordance with the requirements of the applicable regulatory and quality processes.","Ensure behaviour is in line with our company values."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Excellent communication and interpersonal skills.","Strong business acumen and strategic thinking.","Leadership and team management skills.","High attention to detail and accuracy.","Effective project management skills."],"heading":""}],"qualificationsAndLicenses":[{"points":["CA/CPA, bachelor’s degree in accounting/ finance, MBA or relevant advanced degree preferred.","Minimum of 7 years of experience in finance or accounting roles, with at least 3 years in a management position. Experience in the medical devices industry or a similar regulated industry is a plus."],"heading":""}],"keyRelationships":"Collaborate with senior management, department heads, Group Financial Controller, auditors, regulatory bodies, and external audit firms.","functionalCompetencies":[{"points":["Strong financial analysis and modelling skills.","Proficiency in financial software and ERP systems (e.g., MYOB Advanced, SAP, Oracle, Microsoft Dynamics).","Advanced proficiency in Microsoft Excel and other financial analysis tools."],"heading":""}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Management","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":[{"skill":"Intermediate user of Microsoft Office products.","weightage":7},{"skill":"Strong interpersonal skills and demonstrated ability to establish and maintain effective working relationship with co-workers, customers, and other stakeholders.","weightage":8},{"skill":"Proven ability to take accountability for the quality and timeliness of work outputs while maintaining high personal and professional standards.","weightage":8},{"skill":"Demonstrated ability to work autonomously and within small team environments, self-starter with proactive problem-solving skills and strong personal initiative.","weightage":9}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T08:08:21.161Z","updatedAt":"2026-02-03T08:08:37.439Z"},{"id":"392c78ba-08f0-4d26-84f5-a2882d169747","tenantId":"0a2509ff-38c7-48d1-895b-72197947c0a9","useCaseId":"00000000-0000-0000-0000-000000000001","title":"Senior Financial Controller","description":"The Senior Financial controller leads Finance and Accounting for North America. In this role you will manage financial planning, budgeting, forecasting, and reporting, while also contributing to strategic decision-making and long-term financial plans. Responsibilities include leading the finance team including the FP&A partner, ensuring regulatory compliance, business partnering, maintaining strong relationships with third party financial institutions and service providers, as well as playing a crucial role in identifying areas for improvement, implementing strategies, driving profitability, and ensuring that the organization operates as efficiently as possible.","department":"Finance","level":null,"employmentType":"Full-Time","location":"New York ","status":"approved","experienceRequired":"","experienceMin":10,"experienceMax":15,"educationRequired":["Bachelor's degree in business/finance/accounting/economics or related area","MBA or CPA preferred but not required"],"reportingTo":"Chief Financial Officer","directReports":"Multiple smaller teams","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Aimee","approvedBy":"Aimee","approvedAt":"2026-02-05T12:52:24.536Z","accountabilities":[{"points":["Lead Regional Finance Operations: Oversee accounting, FP&A, financial reporting, audits, and compliance with statutory and corporate requirements.","Strategic Financial Leadership: Drive P&L performance, budgeting, forecasting, and business reviews; ensure alignment of financial strategy with organizational goals.","Reporting & Analytics: Manage preparation and delivery of accurate monthly, quarterly, and annual reports; interpret financial results, investigate variances, and implement recovery plans.","Process Improvement & Efficiency: Identify opportunities for operational and financial improvements; implement best practices across finance and operations.","Cash Flow & Tax Management: Oversee cash flow reporting and statutory taxation obligations.","Strategic Projects & Initiatives: Participate in key projects and work closely with Finance HQ to ensure alignment with company objectives.","Other tasks may be assigned from time to time which contribute to the overall success of the company."],"heading":"Planning and Organising"},{"points":["Lead and inspire the team by setting a clear vision, fostering collaboration, and modeling company values of integrity, fairness, and compliance.","Ensure employees are well informed and teamwork is fostered.","Ensure team adherence to legal and policy requirements.","Adhere to workplace health and safety laws, policies and procedures.","Participate in consultation and training on safety issues in your work area as required."],"heading":"Operations"},{"points":["Stakeholder Partnership: Collaborate with leadership teams, state managers, and operational stakeholders to support decision-making and accountability for financial targets.","Build strong relationships with stakeholders, manage performance through clear goals, KPIs, feedback, and coaching, and address non-performance promptly.","Set KPIs for individual team members as required.","Provide ongoing feedback, coaching and recognition.","Manage non-performance issues promptly and appropriately","Role model behaviours expected from your team and in line with company values."],"heading":"Internal Stakeholder Management"},{"points":["Build strong relationships with stakeholders, manage performance through clear goals, KPIs, feedback, and coaching, and address non-performance promptly.","Manage relationship with external auditors, banks and any local authorities"],"heading":"External Stakeholder Management"},{"points":["Ensure adherence to legal, policy, and financial requirements, including managing external relationships.","Report any hazards, incidents, injuries or ‘near misses’ to designated Safety representative.","A statutory requirement of every role requires that you ensure awareness and compliance with all legislation that impacts your work area, i.e. OH&S.","All activities must be conducted in an honest and ethical manner that can withstand external review and comply with all policies of the ASX."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Strong interpersonal skills and demonstrated ability to establish and maintain effective working relationships with co-workers, customers, and other stakeholders.","Proven ability to take accountability for the quality and timeliness of work outputs while maintaining high personal and professional standards.","Demonstrated ability to work autonomously and within small team environments, self-starter with proactive problem-solving skills and strong personal initiative."],"heading":""}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in business/finance/accounting/economics or related area.","MBA or CPA preferred but not required.","10-15+ years of experience in finance and accounting.","5+ years in a senior finance position managing a team.","3-5+ years in medical device or healthcare related field."],"heading":""}],"keyRelationships":"Collaborate with leadership teams, state managers, and operational stakeholders to support decision-making and accountability for financial targets.","functionalCompetencies":null,"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Finance","jobFamilyGroup":"Finance"},"careerTrack":"Management","jobFamily":"Finance","jobFamilyGroup":"Finance","skills":[{"skill":"Interpersonal skills","weightage":8},{"skill":"Accountability","weightage":7},{"skill":"Autonomy","weightage":6}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-03T08:04:39.333Z","updatedAt":"2026-02-05T12:52:24.539Z"},{"id":"3aa64d3a-9896-4365-8331-0c51a3cd6138","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Compensation Manager","description":"Join ABC Limited as a Compensation Manager in Sydney, where you'll play a pivotal role in shaping our compensation strategy to align with business objectives and market trends. You'll design equitable and competitive programmes, manage incentive plans, and ensure compliance with Australian standards. Collaborate with internal and external stakeholders to drive performance and attract top talent. This role offers a unique opportunity to influence organisational growth and employee retention within a leading insurance and financial services company, fostering professional development and strategic impact.","department":"HR","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Chief Human Resources Officer","directReports":"1 to 2","version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement a comprehensive compensation strategy that aligns with the organisation's long-term business objectives and market positioning.","Design compensation programmes that ensure internal equity and competitiveness within the financial services sector.","Establish frameworks for job evaluation and salary administration to support organisational growth and employee retention.","Create and maintain a structured approach to salary packaging and incentive plans that cater to diverse employee needs."],"heading":"Planning and Organising"},{"points":["Oversee the execution of compensation programmes, ensuring they are delivered effectively and efficiently across the organisation.","Manage the administration of short-term and sales incentive plans to drive performance and achieve business goals.","Coordinate the implementation of expatriate and executive compensation packages to attract and retain top talent.","Monitor and adjust salary budgets and forecasts based on internal and external data analysis.","Ensure the seamless integration of workers' compensation processes within the overall compensation framework."],"heading":"Operations"},{"points":["Collaborate with department managers to tailor compensation strategies that meet specific business unit needs.","Provide guidance and support to HR and management teams on compensation-related matters.","Facilitate regular communication with internal stakeholders to ensure alignment with the organisation's reward strategy."],"heading":"Internal Stakeholder Management"},{"points":["Select and manage relationships with external consultants to ensure high-quality service delivery in compensation matters.","Engage with industry bodies and networks to stay informed about market trends and best practices in compensation.","Negotiate with suppliers to secure favourable terms and conditions for compensation-related services."],"heading":"External Stakeholder Management"},{"points":["Ensure all compensation programmes comply with Australian regulatory standards and industry-specific requirements.","Identify and mitigate risks associated with compensation practices to protect the organisation's interests.","Maintain accurate records and documentation to support compliance and audit requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Human Resources Management","Bachelor's degree in Business Administration","Bachelor's degree in Finance or a related field","Postgraduate qualification in Human Resources or Business (desirable)","Certificate IV in Human Resources (for foundational knowledge)"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for a Compensation Manager role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Compensation Professional (CCP) from WorldatWork","Global Remuneration Professional (GRP) certification","Australian Human Resources Institute (AHRI) membership","Certificate in Remuneration Management from AHRI","Certified Practising Accountant (CPA) or Chartered Accountant (CA) for financial acumen"],"heading":"Industry-Specific Certifications"},{"points":["Experience in designing and managing compensation and benefits programmes","Strong analytical skills and proficiency in data analysis tools","Knowledge of Australian employment laws and standards","Experience in the insurance and financial services industry","Proven ability to collaborate with stakeholders at various levels"],"heading":"Relevant Experience and Skills"},{"points":["Participation in workshops or seminars on compensation trends","Continuous professional development in HR and compensation strategies","Training in negotiation and stakeholder management","Courses in strategic HR management","Ongoing learning in market analysis and benchmarking"],"heading":"Professional Development and Training"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Design and implement competitive compensation strategies aligned with industry benchmarks in the Australian market.","Analyse market trends and data to ensure compensation packages are attractive and retain top talent.","Collaborate with senior leadership to align compensation strategies with organisational goals and financial capabilities."],"heading":"Compensation Strategy Development"},{"points":["Ensure all compensation practices comply with Australian employment laws and regulations, including Fair Work Act requirements.","Stay updated on changes in legislation affecting compensation and benefits in the insurance and financial services sector.","Develop and maintain policies that ensure compliance with superannuation and taxation obligations."],"heading":"Regulatory Compliance"},{"points":["Utilise data analytics to assess the effectiveness of compensation programs and identify areas for improvement.","Prepare detailed reports for the Chief Human Resources Officer on compensation trends and forecasts.","Implement data-driven decision-making processes to enhance compensation structures."],"heading":"Data Analysis and Reporting"},{"points":["Engage with internal stakeholders to understand their compensation needs and provide tailored solutions.","Communicate effectively with employees to explain compensation policies and address any concerns.","Build strong relationships with external compensation consultants and industry bodies."],"heading":"Stakeholder Management"},{"points":["Integrate compensation strategies with performance management systems to drive employee engagement and productivity.","Develop incentive programs that align with organisational performance objectives.","Monitor and evaluate the impact of compensation on employee performance and retention."],"heading":"Performance Management Integration"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"HR Leadership","jobFamilyGroup":"HR"},"careerTrack":"Management","jobFamily":"Compensation and Benefits","jobFamilyGroup":"HR","skills":[{"skill":"Compensation Strategy Development","weightage":9},{"skill":"Regulatory Compliance with Australian Employment Laws","weightage":9},{"skill":"Data Analysis and Reporting","weightage":8},{"skill":"Stakeholder Management","weightage":8},{"skill":"Performance Management Integration","weightage":7},{"skill":"Job Evaluation and Salary Administration","weightage":8},{"skill":"Incentive Plan Management","weightage":7},{"skill":"Communication and Engagement","weightage":7},{"skill":"Change Management","weightage":6},{"skill":"Innovation and Improvement","weightage":6}],"kpis":[{"points":[{"point":"By 30 November 2026, deliver and obtain CHRO and Executive approval for an enterprise compensation strategy (base pay, incentives, salary packaging and governance) that demonstrably aligns to ABC Limited’s 3-year business plan, evidenced by documented linkage to at least 5 strategic priorities and an annual roadmap with milestones met at ≥90% on-time delivery.","weightage":15},{"point":"Maintain market competitiveness and internal equity: by 31 December 2026, ensure ≥85% of benchmarked roles are positioned within ±10% of the market median for the relevant peer group (insurance and financial services), and reduce unexplained internal pay variance (after controlling for role level, performance and tenure) to ≤3% across comparable cohorts, as evidenced by annual pay equity analysis and remediation completion.","weightage":15},{"point":"Implement a job evaluation and salary administration framework by 30 September 2026 covering ≥95% of roles, achieving ≥90% manager satisfaction (survey) with role levelling outcomes and reducing rework/escalations on job grading decisions to ≤5% of cases per quarter from Q4 2026 onwards.","weightage":15},{"point":"Deliver annual remuneration review within approved budget: for FY2026–27, keep total salary and incentive spend within ±1.0% of Board-approved budgets while achieving ≥95% on-time completion of remuneration review actions (letters/Workday or HRIS updates) by the published cycle end date.","weightage":15},{"point":"Short-term and sales incentive effectiveness: for FY2026–27, achieve ≥98% accuracy in incentive calculations (post-audit error rate ≤2% of participants) and pay incentives by the scheduled pay dates for ≥99% of eligible employees, while demonstrating a statistically supported link between incentive outcomes and target performance (e.g., ≥70% of measures meeting defined validity checks).","weightage":15},{"point":"Expatriate and executive compensation delivery: for all approved executive and expatriate packages in FY2026–27, complete end-to-end package design, approvals and contract documentation within 20 business days of request for ≥90% of cases, with zero critical compliance breaches and ≤5% variance between forecast and actual total package cost at commencement.","weightage":15},{"point":"Salary packaging and benefits uptake and value: by 31 March 2027, increase eligible employee participation in salary packaging (or optimise mix) by ≥10% versus the FY2025–26 baseline while maintaining employee satisfaction with packaging options at ≥85% favourable and ensuring 100% adherence to ATO and provider rules (no substantiated breaches).","weightage":15},{"point":"Internal stakeholder outcomes: achieve ≥90% favourable satisfaction from HRBPs and business leaders (biannual survey) on compensation advice quality, timeliness and commerciality, and meet agreed service levels for compensation queries/requests with ≥95% resolved within 10 business days from Q3 2026 onwards.","weightage":15},{"point":"External partner performance and cost control: by 30 June 2027, ensure ≥95% of external consultant/supplier deliverables are accepted first time and on time, and achieve ≥5% year-on-year cost savings or cost avoidance on compensation-related supplier spend (against like-for-like scope), evidenced by contracts, rate cards and procurement reporting.","weightage":15},{"point":"Compliance, risk and governance: maintain 100% compliance with relevant Australian requirements (including Fair Work, superannuation, privacy and financial services governance) with zero high-risk audit findings; close any medium/low audit findings within 60 days; and complete quarterly compensation risk reviews with documented controls and remediation actions delivered at ≥90% on time throughout FY2026–27.","weightage":15}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-02-02T05:39:04.407Z","updatedAt":"2026-03-12T11:01:45.165Z"},{"id":"6eef779d-dc4b-42c9-957f-95816b30d122","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"VP of Talent Acquisition","description":"As VP of Talent Acquisition at ABC Limited, you will lead enterprise-wide hiring strategy across our Insurance and Financial Services business, partnering with the CHRO and senior leaders to build high-performing teams for a 1000+ employee organisation. Based in Melbourne, you will shape workforce planning, strengthen employer brand, optimise recruitment operations and technology, and deliver exceptional candidate and hiring manager experiences. You will lead and develop a high-impact TA team, drive diversity and inclusion outcomes, ensure governance and compliance, and use data to improve quality, speed and cost—while growing your influence and career at scale.","department":"HR","level":"Director","employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":"10+ years","experienceMin":10,"experienceMax":18,"educationRequired":["Master's Degree in HR","Bachelor's Degree"],"reportingTo":"Chief Human Resources Officer","directReports":null,"version":3,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute comprehensive talent acquisition strategies.","Establish recruitment best practices, processes, and performance metrics.","Implement diversity and inclusion initiatives in recruitment processes.","Manage talent acquisition budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead talent acquisition teams and drive recruitment excellence across the organization.","Oversee recruitment processes and candidate experience optimization.","Drive innovation in recruitment technologies and methodologies.","Build and manage high-performing talent acquisition teams.","Foster a culture of candidate-centric recruitment and continuous improvement.","Manage recruitment technology platforms and applicant tracking systems.","Drive recruitment analytics and data-driven decision making."],"heading":"Operations"},{"points":["Ensure talent acquisition initiatives align with business growth objectives.","Mentor recruiters and talent acquisition specialists.","Ensure effective collaboration between talent acquisition and hiring managers.","Present talent acquisition performance reports to CHRO and executive team.","Collaborate with business leaders on workforce planning and hiring strategies."],"heading":"Internal Stakeholder Management"},{"points":["Oversee employer branding and candidate attraction strategies.","Build relationships with external recruitment partners and agencies.","Represent talent acquisition capabilities in strategic discussions."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with employment laws and recruitment regulations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Human Resources, Business, Psychology, Organisational Development or a related discipline (Australian university or an overseas qualification recognised in Australia) — appropriate baseline for a senior TA leader with 10–18 years’ experience in large organisations.","Postgraduate qualification desirable for VP level: Graduate Diploma or Master’s in Human Resource Management, Business Administration (MBA) or Organisational Psychology (AQF Level 8–9; Australian-recognised) — supports enterprise TA strategy, workforce planning and executive stakeholder management in financial services.","Short course/certification in Strategic Workforce Planning and Talent Analytics (Australian-recognised provider such as AHRI, AIM, or university executive education) — directly relevant to forecasting, capability planning and data-led hiring in insurance/financial services.","Training in employment law/industrial relations fundamentals (Australian context; e.g., Fair Work Act, anti-discrimination, privacy) via an accredited Australian provider — essential for compliant recruitment governance in a regulated industry.","Formal training in leadership and change management (e.g., AIM leadership programs or equivalent Australian-recognised executive education) — relevant to leading TA transformation across a 1000+ employee organisation."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory occupational licence is generally required in Australia to perform a VP of Talent Acquisition role, as it is not a licensed profession under Australian law.","No recruitment agent licence is required in Victoria for in-house corporate recruitment (licensing requirements typically apply to certain labour hire arrangements rather than internal TA leadership).","If the role includes oversight of labour hire procurement, ensure compliance with Victorian labour hire licensing obligations where applicable (Labour Hire Authority Victoria) — organisational compliance requirement rather than an individual professional licence.","If the role involves handling regulated personal information, no licence is required, but demonstrated capability to operate under the Privacy Act 1988 (Cth) and the Australian Privacy Principles is expected in financial services recruitment."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["AHRI Certified Practitioner (CPHR) or AHRI Certified Professional (CAHRI) — Australian HR professional standard recognised nationally; relevant to governance, ethics and senior HR/TA practice in financial services.","RG146 compliance knowledge (ASIC Regulatory Guide 146) — not mandatory for TA, but highly relevant in insurance/financial services to understand competency requirements for hiring advisers and other regulated roles in Australia.","Training/certification in Equal Employment Opportunity (EEO), diversity and inclusion, and merit-based selection (Australian-recognised provider) — supports defensible hiring decisions and regulatory expectations in large financial services employers.","Certification or formal training in psychometric assessment administration and selection methodology (Australian-recognised; aligned to APS/ethical guidelines where applicable) — relevant to high-volume and executive selection in insurance and financial services.","Vendor/platform accreditation in enterprise ATS/HRIS and recruitment analytics (e.g., Workday, SAP SuccessFactors, PageUp) — widely used in Australian financial services and relevant to leading TA operations at scale."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive talent acquisition strategies aligned with organisational goals and the financial services industry.","Leverage data analytics to forecast hiring needs and trends within the Australian market.","Drive employer branding initiatives to attract top-tier talent in the competitive financial services sector."],"heading":"Strategic Talent Acquisition"},{"points":["Lead and mentor a high-performing talent acquisition team, fostering a culture of continuous improvement and innovation.","Establish clear performance metrics and accountability frameworks for recruitment teams.","Promote diversity and inclusion in hiring practices, ensuring compliance with Australian employment laws."],"heading":"Leadership and Team Management"},{"points":["Collaborate with senior leadership to understand and anticipate workforce needs and align recruitment strategies accordingly.","Build and maintain strong relationships with external recruitment agencies and industry networks.","Communicate effectively with internal stakeholders to ensure alignment on talent acquisition objectives and outcomes."],"heading":"Stakeholder Engagement"},{"points":["Ensure all recruitment processes comply with Australian employment legislation and financial services regulations.","Implement risk management strategies to mitigate potential hiring risks and ensure ethical recruitment practices.","Stay updated on changes in employment law and industry standards to proactively adjust recruitment policies."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Utilise advanced recruitment technologies and platforms to streamline the hiring process and enhance candidate experience.","Implement innovative sourcing techniques to identify and engage passive candidates in the financial services industry.","Evaluate and integrate AI-driven tools to improve recruitment efficiency and decision-making."],"heading":"Technology and Innovation"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"HR","jobFamilyGroup":"Corporate"},"careerTrack":"Management","jobFamily":"Talent Acquisition","jobFamilyGroup":"HR","skills":[{"skill":"Strategic Talent Acquisition","weightage":9},{"skill":"Leadership and Team Management","weightage":9},{"skill":"Recruitment Technology and Innovation","weightage":8},{"skill":"Data Analytics for Recruitment","weightage":8},{"skill":"Employer Branding","weightage":7},{"skill":"Diversity and Inclusion in Hiring","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":9},{"skill":"Stakeholder Engagement and Collaboration","weightage":7},{"skill":"Change Management","weightage":6},{"skill":"Communication and Engagement","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in recruitment costs per hire by optimising recruitment processes and leveraging technology by 30 June 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase candidate satisfaction scores to 85% or higher, as measured by post-interview surveys, by 31 December 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Improve the average time-to-fill for key roles by 15% by 31 March 2026, ensuring alignment with business growth objectives.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Develop and implement a talent acquisition training program, achieving 90% completion rate among team members by 30 September 2026.","weightage":20},{"point":"Increase the diversity of new hires by 20% by 31 December 2026, through targeted recruitment initiatives and partnerships.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-01-29T03:07:24.106Z","updatedAt":"2026-03-12T11:01:44.797Z"},{"id":"33c8d127-190b-4de3-a38a-35cfabb320b3","tenantId":"1418d1f5-c638-4b7e-8be4-8094eff48136","useCaseId":"00000000-0000-0000-0000-000000000003","title":"CEO","description":"As the CEO of Wilson Parking Australia, based in Sydney, you will spearhead the Strategic Plan 2023-2028, driving growth and operational excellence in the leasing non-residential real estate sector. Reporting to the Customer Service Team Lead, you will lead a high-performing team, ensuring alignment with organisational goals, fostering stakeholder relationships, and maintaining compliance with industry standards. This pivotal role offers the opportunity to shape the future of Wilson Parking Australia, leveraging innovative technologies and strategic partnerships to enhance service delivery and sustain competitive advantage in a dynamic market.","department":"Business Development","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement the Strategic Plan 2023-2028, aligning with Wilson Parking Australia's vision and objectives.","Coordinate with senior executives to establish long-term goals and policies that drive organisational growth and sustainability.","Ensure the alignment of departmental plans with the overall strategic direction of the organisation.","Lead the annual business planning process, ensuring all plans are comprehensive and achievable."],"heading":"Planning and Organising"},{"points":["Oversee the operational efficiency of Wilson Parking Australia, ensuring optimal use of resources and maximising return on invested capital.","Drive continuous improvement initiatives to enhance service delivery and operational processes within the leasing non-residential real estate sector.","Monitor and evaluate the performance of senior executives, providing guidance and support to achieve organisational objectives.","Ensure the implementation of innovative technologies and practices to maintain competitive advantage in the industry.","Lead the development and execution of policies and procedures that support operational excellence."],"heading":"Operations"},{"points":["Foster a collaborative and high-performing leadership team, empowering them to make informed decisions and drive outcomes.","Cultivate a culture of transparency and open communication across all levels of the organisation.","Engage with the Board of Directors to provide regular updates on organisational performance and strategic initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Represent Wilson Parking Australia in the media, at industry forums, and public events to enhance the organisation's profile.","Build and maintain strong relationships with key stakeholders, including government bodies, industry partners, and the financial community.","Actively seek opportunities to collaborate with external partners to drive business growth and innovation."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with Australian regulatory standards and industry-specific requirements for leasing non-residential real estate.","Develop and implement robust risk management frameworks to safeguard the organisation's assets and reputation.","Lead governance practices that uphold the highest standards of ethical conduct and corporate responsibility."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration or a related field","Master of Business Administration (MBA) or equivalent","Graduate Certificate in Leadership and Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for the role of CEO in the leasing non-residential real estate sector in Australia."],"heading":"Professional Licenses"},{"points":["Certified Property Manager (CPM) from the Real Estate Institute of Australia (REIA)","Fellow of the Australian Institute of Company Directors (FAICD)","Certification in Real Estate Management from a recognised Australian institution"],"heading":"Industry-Specific Certifications"},{"points":["Executive Leadership Program from a recognised Australian university","Advanced Management Program (AMP) from a reputable business school","Certificate IV in Leadership and Management"],"heading":"Leadership and Management Certifications"},{"points":["Certification in Digital Transformation from a recognised Australian provider","Certificate in Innovation and Entrepreneurship","Professional Development in Emerging Technologies relevant to the real estate sector"],"heading":"Technology and Innovation Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement strategic plans to drive business growth in the leasing sector.","Foster a culture of innovation and continuous improvement within the organisation.","Lead organisational change initiatives to enhance operational efficiency and market competitiveness."],"heading":"Strategic Leadership"},{"points":["Oversee financial performance, ensuring alignment with business objectives and compliance with Australian financial regulations.","Analyse market trends to inform budgeting and forecasting processes.","Manage risk and optimise asset utilisation to maximise profitability."],"heading":"Financial Acumen"},{"points":["Build and maintain strong relationships with key stakeholders, including investors, clients, and regulatory bodies.","Represent the organisation in industry forums and public engagements to enhance brand reputation.","Collaborate with the Customer Service Team Lead to ensure customer satisfaction and retention."],"heading":"Stakeholder Engagement"},{"points":["Ensure the effective management of leasing operations in compliance with Australian property laws.","Implement best practices in property management to enhance service delivery and tenant satisfaction.","Drive the adoption of technology solutions to streamline operations and improve efficiency."],"heading":"Operational Excellence"},{"points":["Cultivate a high-performance culture through effective talent management and development strategies.","Promote diversity and inclusion within the workforce to reflect the values of the Australian market.","Ensure compliance with Australian employment laws and regulations in all HR practices."],"heading":"People Management"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Operations Leadership","jobFamilyGroup":"Operations"},"careerTrack":"","jobFamily":"","jobFamilyGroup":"","skills":[{"skill":"Strategic Planning and Implementation","weightage":9},{"skill":"Financial Acumen and Risk Management","weightage":9},{"skill":"Stakeholder Engagement and Relationship Management","weightage":8},{"skill":"Operational Excellence in Leasing Non-residential Real Estate","weightage":8},{"skill":"Compliance with Australian Regulatory Standards","weightage":8},{"skill":"Innovation and Technology Adoption","weightage":7},{"skill":"People Management and Talent Development","weightage":7},{"skill":"Effective Communication and Engagement","weightage":7},{"skill":"Change Management and Adaptability","weightage":6},{"skill":"Governance and Ethical Leadership","weightage":6}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-01-23T10:21:18.481Z","updatedAt":"2026-01-23T10:22:50.150Z"},{"id":"7def1972-d8a0-4b11-b91e-6afc33da8860","tenantId":"1418d1f5-c638-4b7e-8be4-8094eff48136","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Customer Service Officer","description":"Join our dynamic ParkWatch team as a Customer Service Officer and be the voice of Wilson Parking. You’ll play a critical role in supporting customers across our national network, ensuring every interaction reflects our commitment to excellence.","department":"Customer Service","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Customer Service Team Lead","directReports":"","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Respond to inbound and outbound calls and intercom requests promptly and professionally.","Assist customers with parking enquiries, prepay reservations and fault reporting.","Monitor car parks and escalate issues to the team leader when required.","Navigate multiple systems to resolve customer issues efficiently.","Perform administrative tasks such as data entry, payment processing, and car park setup.","De-escalate customer complaints and ensure timely resolution.","Adhere to company policies and maintain high service standards."],"heading":"Planning and Organising"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Previous experience in a customer service or call centre environment.","Flexibility to work rotating 7 am to 9 pm Monday to Sunday, including Public Holidays."],"heading":"Qualifications"}],"keyRelationships":"Be part of a supportive team that values Care, Integrity, Accountability, and Innovation.","functionalCompetencies":[{"points":["Demonstrate effective verbal and written communication skills tailored to diverse customer needs.","Utilise active listening techniques to understand and address customer queries and concerns.","Maintain a professional and courteous demeanour in all customer interactions."],"heading":"Customer Interaction and Communication"},{"points":["Identify and resolve customer issues efficiently, ensuring minimal disruption to service.","Apply critical thinking to assess situations and provide appropriate solutions.","Escalate complex issues to the Customer Service Team Lead when necessary, following company protocols."],"heading":"Problem Solving and Resolution"},{"points":["Acquire and maintain up-to-date knowledge of Wilson Parking Australia's services and offerings.","Understand the leasing non-residential real estate industry to provide informed assistance.","Communicate product features and benefits effectively to customers."],"heading":"Product and Service Knowledge"},{"points":["Ensure all customer interactions comply with Australian privacy laws and company policies.","Stay informed about industry regulations and standards relevant to leasing non-residential real estate.","Adhere to Wilson Parking Australia's internal compliance procedures and reporting requirements."],"heading":"Compliance and Regulatory Adherence"},{"points":["Utilise customer relationship management (CRM) systems to track and manage customer interactions.","Demonstrate basic proficiency in using office software and communication tools.","Adapt to new technologies and systems as required by the organisation."],"heading":"Technology and Systems Proficiency"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations"},"careerTrack":null,"jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations","skills":[{"skill":"Problem-solving","weightage":8},{"skill":"Customer service","weightage":9}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-01-23T10:12:13.807Z","updatedAt":"2026-01-23T10:12:52.248Z"},{"id":"c696ccd5-d606-48f3-8673-e51971e28d70","tenantId":"1418d1f5-c638-4b7e-8be4-8094eff48136","useCaseId":"00000000-0000-0000-0000-000000000003","title":"HSE Advisor","description":"Wilson Group is seeking a fast, adaptable and highly organised HSE Advisor to join our team. This role is ideal for someone who enjoys variety, works at pace, and excels at building strong, trusted relationships with stakeholders across multiple business units to deliver practical and sustainable HSE outcomes.","department":"Operations","level":null,"employmentType":"Part Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Customer Service Team Lead","directReports":"","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Build and maintain strong, credible and collaborative relationships with key stakeholders across operations and business units.","Support and improve HSE risk management systems, processes and compliance with legislation and internal frameworks.","Conduct workplace inspections, internal and external HSE audits, and support audit preparation and close-out actions.","Promote a strong safety culture, including hazard identification, risk reporting and safe work behaviours.","Provide practical, timely and trusted HSE advice to managers and teams, embedding HSE requirements early in planning and business activities.","Assist with incident, injury and near-miss reporting, investigations and the development of safety alerts and learnings.","Coordinate and deliver HSE training, inductions, toolbox talks and on-the-job coaching.","Support the implementation and continuous improvement of the Integrated Management System.","Actively demonstrate company values, integrity and best-practice HSE leadership across the business."],"heading":""}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Minimum 5 years’ experience in HSE, Risk Management or Compliance","Diploma or HSE tertiary qualification"],"heading":""}],"keyRelationships":"Build and maintain strong, credible and collaborative relationships with key stakeholders across operations and business units.","functionalCompetencies":[{"points":["Ensure adherence to Australian Work Health and Safety (WHS) regulations and standards.","Conduct regular safety audits and inspections in line with industry best practices.","Develop and implement safety policies and procedures specific to non-residential real estate leasing."],"heading":"Health and Safety Compliance"},{"points":["Identify potential hazards and assess risks associated with leasing operations.","Implement risk mitigation strategies to minimise workplace incidents.","Maintain a risk register and ensure it is regularly updated and reviewed."],"heading":"Risk Management"},{"points":["Coordinate and lead incident investigations to determine root causes.","Prepare detailed incident reports and recommend corrective actions.","Ensure timely communication of incident findings to relevant stakeholders."],"heading":"Incident Response and Investigation"},{"points":["Develop and deliver WHS training programs for employees and contractors.","Ensure all staff are aware of their safety responsibilities and obligations.","Evaluate the effectiveness of training programs and make necessary improvements."],"heading":"Training and Development"},{"points":["Collaborate with internal and external stakeholders to promote a culture of safety.","Provide expert advice on WHS matters to management and staff.","Engage with regulatory bodies to ensure compliance with current legislation."],"heading":"Stakeholder Engagement"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Strong stakeholder engagement and relationship management skills, with the ability to influence and support operational teams","weightage":8},{"skill":"Self-starter with good interpersonal skills and the ability to communicate across all levels","weightage":7},{"skill":"Logical decision maker with good problem-solving skills","weightage":7},{"skill":"Energetic, dynamic personality with positive attitude","weightage":6},{"skill":"Working knowledge and understanding of WHS, policy compliance and current legislation and practices within","weightage":8},{"skill":"Resilience and adaptability in a complex and changing work environment","weightage":7},{"skill":"High level of attention to detail","weightage":8},{"skill":"Ability to maintain confidentiality","weightage":7}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-01-23T10:08:40.329Z","updatedAt":"2026-01-23T10:09:32.397Z"},{"id":"49f13dd4-11dc-4b90-9eff-f4d12801d3d6","tenantId":"1418d1f5-c638-4b7e-8be4-8094eff48136","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Car Park Attendant","description":"This exciting role will expose you to all aspects of car park operations within Brisbane, with focus on friendly, efficient customer service. On a daily basis, you will have responsibility for the efficient operation of the car parks on the site, providing a great customer experience to the large volume of customers who use the car parks.","department":"Operations","level":null,"employmentType":"Casual","location":"Brisbane","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Area Operations Manager","directReports":"0","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Efficient operation of the car parks on the site.","Providing a great customer experience to the large volume of customers who use the car parks."],"heading":""}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Eligibility to work in Australia.","Full Driver's licence with excellent driving skills.","Valet experience preferred, but not essential."],"heading":""}],"keyRelationships":"Working with the Area Operations Manager and interacting with a large volume of customers.","functionalCompetencies":[{"points":["Provide courteous and efficient service to all customers, ensuring a positive experience.","Handle customer inquiries and complaints promptly and professionally.","Assist customers with parking payment systems and provide guidance on parking procedures."],"heading":"Customer Service"},{"points":["Monitor and manage the flow of vehicles in and out of the car park to optimise space utilisation.","Ensure all equipment, such as ticket machines and barriers, are functioning correctly and report any malfunctions.","Implement and adhere to operational procedures to maintain a smooth and efficient car park environment."],"heading":"Operational Efficiency"},{"points":["Ensure compliance with all relevant Australian safety regulations and standards.","Conduct regular safety checks and report any hazards or incidents to the Area Operations Manager.","Promote a safe environment for both customers and staff by adhering to company safety policies."],"heading":"Safety and Compliance"},{"points":["Effectively communicate with customers, colleagues, and management to ensure clear understanding and cooperation.","Utilise clear and concise verbal communication to provide instructions and information.","Maintain accurate records and documentation as required by company policies."],"heading":"Communication Skills"},{"points":["Identify and resolve issues related to parking operations promptly and effectively.","Use initiative to address unexpected situations and minimise disruption to service.","Collaborate with team members to develop solutions for operational challenges."],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":7,"customFields":{"jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations"},"careerTrack":"Individual Contributor","jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations","skills":[{"skill":"Previous customer service experience (ideally in retail environments, call centre operations, or other customer service industries)","weightage":8},{"skill":"Be experienced working in a busy environment","weightage":7},{"skill":"Computer literacy","weightage":6},{"skill":"Be able to work independently and as part of a team","weightage":7}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-01-23T10:04:49.102Z","updatedAt":"2026-01-23T10:05:46.631Z"},{"id":"e3f350db-3d1e-4df0-bdbc-71206c450c4f","tenantId":"1418d1f5-c638-4b7e-8be4-8094eff48136","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Senior Systems Engineer","description":"The Senior Systems Engineer is responsible for ensuring the reliability, security and availability of on-premises and cloud-based infrastructure supporting GBS customers. The role provides expert-level technical support across the Wilson Group, leading infrastructure deployment and maintenance, planning and implementing system changes, and reviewing designs to recommend continuous improvements.","department":"Information Technology","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":0,"educationRequired":null,"reportingTo":"Customer Service Team Lead","directReports":"","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Provide advanced technical support for BAU operations across on-premise and cloud environments","Act as an escalation point for complex technical issues as required","Collaborate with and mentor team members to support capability uplift","Lead the planning, coordination and execution of infrastructure changes","Review new and existing system designs and recommend improvements to optimise performance and security","Adhere to service delivery metrics, including response and resolution times","Maintain IT infrastructure to ensure high availability, security and reliability","Develop, maintain and contribute to the IT knowledge base","Participate in an on-call support roster","Maintain effective communication with customers and external vendors"],"heading":"IT Operations"},{"points":["Support the Information Security Manager in securing organisational information from cyber risks","Participate in cybersecurity reviews of all new systems and solutions","Assist in identifying, assessing and mitigating security vulnerabilities","Ensure the integrity, confidentiality and security of the IT environment"],"heading":"Information and Cyber Security"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating 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needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and 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Colleagues, External service providers","functionalCompetencies":[{"points":["Demonstrated experience supporting complex and diverse infrastructure environments","Experience using ITSM tools in a large enterprise setting","Strong knowledge of ITIL processes and functions, with a focus on incident management and response","Experience working in a customer-focused environment (internal and/or external)","Proven technical documentation and writing skills","Hands-on experience with Microsoft Hyper-V clustering","Experience with Cloudflare platform services, including WAF and Zero Trust","Strong experience with Microsoft cloud products and services, including: Azure IaaS, Entra ID, Intune, Exchange Online, Microsoft Teams, SharePoint"],"heading":""}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":"Individual Contributor","jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Linux operating system experience","weightage":7},{"skill":"SQL experience","weightage":7},{"skill":"Automation experience, including CI/CD pipeline concepts","weightage":8}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2026-01-23T09:58:27.515Z","updatedAt":"2026-01-23T09:59:47.754Z"},{"id":"77131e3a-085c-4a7d-b521-eaa61bce8742","tenantId":"1418d1f5-c638-4b7e-8be4-8094eff48136","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Customer Service Team Lead","description":"Wilson Parking is seeking a ParkWatch Day Team Leader to support the ParkWatch Team Manager and provide guidance to Customer Service Officers through your subject matter expertise. In this role, you'll be responsible for performing administrative follow-up and managing escalations on behalf of the team. This is a fantastic opportunity to step into a leadership role and make a real impact by guiding and supporting a dynamic customer service team.","department":"Business Development","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"CEO","directReports":"Multiple smaller teams","version":1,"isTemplate":false,"createdBy":"Admin","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Efficiently managing the shared inbox","Conducting data cleansing within credit card systems","Overseeing the end-to-end resolution of escalated outages","Ensuring team adherence to shift schedules and roster compliance","Monitoring and maintaining real-time metrics such as Average Handling Time (AHT) and Average Speed of Answer (ASA)","Handling inbound and outbound calls via intercom and phone systems","Managing customer escalations and de-escalating issues in real time","Training and providing continuous support to Customer Service Officers"],"heading":"Key Responsibilities"}],"softCompetencies":[{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Demonstrates hunger for change, is comfortable with ambiguity and uncertainty","Proactively drives change and encourages others to embrace it","Anticipates change and prepares the team to respond effectively","Utilises data and digital tools to drive change management processes"],"heading":"Embrace Change"},{"points":["Seeks ways to continuously improve and empowers others to challenge the status quo","Thinks laterally and finds ways to achieve extraordinary outcomes","Monitors trends and ideas and shares insights to add value","Pushes barriers, displaying persistence, even in the face of failure","Leverages data analytics through digital platforms to generate insights on customer experience, business performance and risks"],"heading":"Innovate and Improve"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group's ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"},{"points":["Sets inspiring goals for self and others that contribute to the achievement of Group's strategy","Understands the Group's objectives and the links between teams, functions, businesses and sector","Applies knowledge and analysis of issues and trends to formulate and achieve plans","Considers the risks and consequences of issues in the mid-term and the longer-term impact across teams/work areas"],"heading":"Strategy and Direction"},{"points":["Understands the interdependence of Group goals, taking into account wider operational context and eliminates obstacles","Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes","Evaluates progress and re-prioritises work regularly based on changing needs","Establishes systems and procedures to guide work and track progress"],"heading":"Drive Business Outcomes"},{"points":["Coaches and mentors others, facilitating their development and encouraging initiative and action that contributes to Group's outcomes","Proactively seeks and reflects on feedback to identify development opportunities ","Instils confidence in self and others to embrace challenges and opportunities , recognising and celebrating successes"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Previous experience in a call centre environment (experience with parking systems is highly regarded)"],"heading":"Qualifications"}],"keyRelationships":"Supporting the ParkWatch Team Manager and providing guidance to Customer Service Officers.","functionalCompetencies":[{"points":["Demonstrate ability to build and maintain strong customer relationships in the leasing sector.","Effectively manage customer inquiries and complaints, ensuring timely resolution.","Utilise CRM systems to track customer interactions and improve service delivery."],"heading":"Customer Relationship Management"},{"points":["Lead and motivate a team of customer service representatives to achieve performance targets.","Provide coaching and development opportunities to enhance team skills and capabilities.","Foster a collaborative team environment that encourages open communication and feedback."],"heading":"Team Leadership and Development"},{"points":["Implement and monitor customer service processes to ensure efficiency and compliance with industry standards.","Analyse service metrics and customer feedback to identify areas for improvement.","Coordinate with other departments to streamline operations and enhance customer experience."],"heading":"Operational Efficiency"},{"points":["Ensure all customer service activities comply with Australian leasing regulations and company policies.","Stay updated on changes in legislation affecting non-residential real estate leasing.","Conduct regular audits to ensure adherence to compliance standards."],"heading":"Regulatory Compliance"},{"points":["Exhibit strong verbal and written communication skills tailored to diverse customer needs.","Resolve conflicts effectively while maintaining a professional demeanour.","Engage with stakeholders at all levels to support organisational goals."],"heading":"Communication and Interpersonal Skills"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Operations Leadership","jobFamilyGroup":"Operations"},"careerTrack":"Management","jobFamily":"Operations 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you'll play a pivotal role in shaping our marketing strategies within the financial services sector. Collaborate with internal and external stakeholders to drive data-driven decision-making and optimise marketing initiatives. You'll conduct market research, manage dashboards, and ensure compliance with Australian standards. This full-time position offers the opportunity to work with cutting-edge analytics tools and contribute to strategic business growth, making it ideal for those eager to enhance their expertise in a dynamic, large-scale organisation.","department":"Sales & Marketing","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Marketing Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement comprehensive marketing strategies tailored to the financial services sector, ensuring alignment with ABC Limited's business objectives.","Coordinate the annual profit planning process by integrating market analysis and insights to support strategic decision-making."],"heading":"Planning and Organising"},{"points":["Conduct detailed market research projects to identify emerging trends and opportunities within the financial services industry, providing actionable insights to enhance marketing initiatives.","Utilise Business Intelligence tools to create and maintain dashboards that track key performance indicators, supporting data-driven decision-making across marketing operations."],"heading":"Operations"},{"points":["Collaborate with internal teams, including sales and product development, to ensure marketing strategies are effectively communicated and executed, enhancing overall business performance.","Educate and guide internal stakeholders on the utilisation of data insights and reporting frameworks to foster a culture of informed decision-making within ABC Limited."],"heading":"Internal Stakeholder Management"},{"points":["Work closely with agency partners to leverage advanced data analytics tools, such as the Google 360 data stack, to drive marketing effectiveness and optimise customer engagement.","Establish and maintain strong relationships with external vendors to ensure the seamless execution of marketing campaigns and initiatives, aligning with ABC Limited's strategic goals."],"heading":"External Stakeholder Management"},{"points":["Ensure all marketing activities and campaigns comply with Australian regulatory standards and industry best practices, mitigating potential risks to ABC Limited."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and 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outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides 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analyse large datasets to identify trends and insights relevant to financial services.","Proficiency in using statistical tools and software such as Excel, R, or Python for data analysis.","Capability to interpret complex data and present findings in a clear and actionable manner."],"heading":"Data Analysis and Interpretation"},{"points":["Conducting comprehensive market research to understand customer needs and market trends.","Ability to gather and analyse competitor data to inform strategic marketing decisions.","Familiarity with Australian financial market regulations and consumer behaviour."],"heading":"Market Research"},{"points":["Experience with digital marketing platforms and tools such as Google Analytics and social media insights.","Ability to track and report on digital marketing campaign performance.","Understanding of SEO and SEM principles to optimise online presence."],"heading":"Digital Marketing Analytics"},{"points":["Understanding of financial products and services offered by ABC Limited.","Ability to analyse product performance and customer feedback to suggest improvements.","Knowledge of regulatory requirements affecting financial products in Australia."],"heading":"Financial Product Knowledge"},{"points":["Strong written and verbal communication skills to convey complex data insights to stakeholders.","Ability to prepare detailed reports and presentations for senior management.","Experience in collaborating with cross-functional teams to support marketing strategies."],"heading":"Communication and Reporting"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":"Marketing","jobFamilyGroup":"Sales & Marketing","skills":[{"skill":"Data Analysis and Interpretation","weightage":9},{"skill":"Market Research","weightage":8},{"skill":"Digital Marketing Analytics","weightage":9},{"skill":"Financial Product Knowledge","weightage":8},{"skill":"Communication and 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reports.","weightage":15},{"point":"Complete the annual profit planning market insights pack by 31 May 2026, including market sizing, competitor benchmarking and demand drivers, and achieve stakeholder sign-off from Finance and Product with at least 90% of required inputs delivered by agreed deadlines and fewer than 2 rework cycles due to data quality issues.","weightage":15},{"point":"Deliver at least 4 end-to-end market research projects by 31 March 2027 that identify emerging trends/opportunities, with at least 75% of recommendations accepted into the marketing roadmap and at least 2 recommendations demonstrably improving campaign performance (minimum +5% uplift in CTR or minimum -5% reduction in CPA within 90 days of implementation).","weightage":15},{"point":"Maintain a marketing performance dashboard suite (BI tool) with at least 99% monthly data refresh reliability and fewer than 1 critical data defect per quarter, and ensure at least 90% of core KPIs (acquisition, conversion, retention, brand and channel efficiency) are available with agreed definitions by 30 September 2026.","weightage":15},{"point":"Increase adoption of marketing reporting by internal stakeholders by achieving at least 60 monthly active dashboard users by 31 December 2026 and at least 75 by 31 March 2027, and achieve an average stakeholder satisfaction score of at least 4.2/5 for usefulness and clarity in quarterly pulse surveys.","weightage":15},{"point":"Improve cross-functional execution effectiveness by achieving at least 90% on-time delivery of marketing analytics inputs (brief insights, targeting, measurement plans) for Sales and Product initiatives each quarter, and reduce campaign rework attributable to unclear requirements or misalignment to fewer than 5% of campaigns by 31 March 2027.","weightage":15},{"point":"Build internal data capability by delivering at least 6 stakeholder enablement sessions by 31 March 2027 (minimum 2 per half-year) and achieving at least 80% of attendees demonstrating improved competency (minimum +20% improvement between pre- and post-session knowledge checks) in using insights and reporting frameworks.","weightage":15},{"point":"Optimise marketing effectiveness using agency-supported Google 360 analytics by achieving a minimum 8% improvement in ROAS or a minimum 8% reduction in CPA across priority digital channels by 31 March 2027, supported by at least 3 documented test-and-learn experiments per quarter with statistically valid measurement and clear learnings.","weightage":15},{"point":"Maintain compliance, risk and governance for all marketing campaigns by achieving 100% completion of required compliance reviews prior to launch, zero material breaches of Australian regulatory requirements (including ASIC and privacy obligations) across FY2026–27, and closure of any audit findings within 30 days with documented corrective 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The role is integral to generating and maintaining LiveBig’s referral pathways, driving caseload growth through various referral streams and high levels of customer satisfaction.\n\nDepartment: LiveBig Business Group\nEmployment Type: Full Time\nLocation: World Square, Sydney\n\nKey Accountabilities:\n- Planning and Organising: Contribute to development and implementation of LiveBig’s business growth nationally within NDIS and other disability markets., Contribute to strategic initiatives, new services and geographical expansion and strategy development., Contribute to company-wide strategic business planning and forecasting activities., Develop and implement a customer strategy to drive business strategy and results., Develop and implement tactical customer relationship plan to achieve target referrals., Contribute to strategic sales planning (customer, services, and geographical expansion).\n- Operations: Monitor and undertake regular reviews of customer satisfaction, retention and 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The candidate should demonstrate resilience and a focus on continuous improvement.","subCategoryName":"Adaptability & Growth"},{"question":"Can you provide an example of how you have contributed to a culture of mutual support and positive energy in a previous role?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"The candidate should illustrate how they have actively contributed to a positive workplace culture, supporting colleagues and promoting a positive environment.","subCategoryName":"Living the Values"},{"question":"Tell me about a time when you had to resolve a conflict with a colleague or stakeholder. 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payment processes.\n- Operations: Responding to requests for information pertaining to client services utilising core systems, databases, scripts, and templates., Answering and responding to incoming phone enquiry calls from clients, carers, service providers and other stakeholders., Managing PRODA account to ensure client booking and payments are managed., Update client/provider information in databases, including processing referrals, and case management support to Consultants and Contractors., Support customer relationship management and business development including referral entry and staff allocation as required., Undertake customer engagement calls to monitor quality of services delivered., Undertake ongoing self-education regarding disability services, NDIS systems and processes, products & suppliers as required., Assist clients with invoicing enquiries and liaise with Finance, Area Managers and LiveBig CEO as required., Responding to client enquires within a reasonable 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What was the result?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for evidence of respectful communication, ability to compromise, and maintaining team harmony while achieving objectives.","subCategoryName":"Collaboration & Respect"},{"question":"Give an example of a time when you had to quickly learn a new system or process. How did you approach it?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Seek examples of quick learning, adaptability, and a proactive approach to acquiring new skills or knowledge.","subCategoryName":"Adaptability & Growth"},{"question":"Tell me about a time when you had to adapt to a significant change at work. What steps did you take to manage the transition?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for resilience, openness to change, and strategies used to manage transitions effectively.","subCategoryName":"Adaptability & Growth"},{"question":"Describe a situation where you identified an opportunity for improvement in a process. What action did you take?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Expect to hear about initiative, problem-solving skills, and a continuous improvement mindset.","subCategoryName":"Adaptability & Growth"},{"question":"Can you share an experience where you had to adjust your work style to meet new demands? How did you ensure success?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for flexibility, ability to adjust to new demands, and maintaining productivity and quality of work.","subCategoryName":"Adaptability & Growth"},{"question":"How have you demonstrated a strong customer-service orientation in your previous roles?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Seek examples of customer-focused actions, commitment to service excellence, and alignment with company values in customer interactions.","subCategoryName":"Living the Values"}],"updatedAt":"2025-12-11T19:52:11.653Z","updatedBy":"d8e9bd22-fb2a-47f7-98b6-035b649f34d5"},"functionalCompetencies":[{"points":["Strong knowledge of NDIS services and compliance requirements.","Strong Microsoft Excel and Word skills, including graphing & template creation."],"heading":"Technical Competencies"}],"qualificationsAndLicenses":[{"points":["Relevant Tertiary qualifications.","Working Rights.","Police Check.","Covid-19 Vaccination.","NDIS Worker Screening Clearance.","Working with Children’s Check.","Victorian Disability Workers (Vic employees only)."],"heading":"Mandatory Checks/Requirements"}]},"isDeleted":false,"deletedAt":null,"createdAt":"2025-12-11T19:50:51.851Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"449e2faa-2000-4666-86dc-956890477e5c","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Consultant","description":"As a LiveBig Consultant, you will empower the lives of people living with disabilities through providing best practice allied health services to our clients. You will provide clinical supports in private homes or community settings such as schools or group homes, while also working flexibly from home or your local office to complete reporting and administration in support of your caseload.","department":"Operations","level":null,"employmentType":"Contract","location":"Melbourne","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Bachelors degree in a relevant allied health or related discipline"],"reportingTo":"Area Manager - LB","directReports":"0","version":3,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":"Selma","approvedAt":"2026-02-06T13:23:35.344Z","accountabilities":[{"points":["Schedule appointments and liaise with your clients, stakeholders, and multidisciplinary team members to ensure efficient and effective best practice supports.","Monitor and report on your own capacity, updating any relevant capacity trackers or tools to ensure efficient workflow for you and within the team."],"heading":"Planning and Organising"},{"points":["Engage in innovative approaches to client care, for example, by suggesting service improvements, promoting best practices and evidence-based interventions, and consistently delivering high-quality care to our clients.","Provide comprehensive assessments, evidence-based treatment, therapy planning and clinical reporting to clients with disabilities in line with best practice and based upon sound clinical reasoning.","Maintain detailed and accurate client records, updating them after each visit or interaction.","Participate in discipline-specific in-services, collaborating with colleagues from the national team and contributing your expertise.","Review and seek feedback on your client reports to ensure quality and clarity in your documentation.","Regularly check your files, SOAP notes, and Outlook calendar to maintain high standards of documentation accuracy and data integrity."],"heading":"Operations"},{"points":["Support the LiveBig leaders to implement the strategy and achieve LiveBig‚Äôs goals.","Participate in regular one-on-one supervision sessions, embracing opportunities for professional growth, and upholding high standards of support and care.","Demonstrate commitment to professional development by active participation in internal training sessions as well as pursuing external professional development opportunities.","Collaborate with the customer relationship team and client intake, when required, to assist in the triage of referrals for your caseload, ensuring a smooth and timely process."],"heading":"Internal Stakeholder Management"},{"points":["Participate in industry events and conferences, collaborating with external stakeholders, and contributing positively to activities that impact our clients in line with our vision and values."],"heading":"External Stakeholder Management"},{"points":["Address any complaints or concerns related to your work promptly and effectively, in line with the Arriba complaints policy, to ensure continued client satisfaction.","While at work you take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Able to identify all the relevant customer/stakeholders for each case.","Understands who their internal stakeholders are and how they collaborate/partner with them.","Able to assess and understand stakeholders drivers, expectations and outcomes and adapt style/approach.","Sets out clear expectations including roles and responsibilities for all customers/stakeholders.","Monitors progress and keeps all relevant customers/ stakeholders up to date.","Awareness of service agreement contracts. Can manage discrepancy between customer expectations and service agreement. Escalate where appropriate.","Builds and manages relationships with clients and stakeholders."],"heading":"Customer/Stakeholder Management"},{"points":["Uses their clinical/technical and case knowledge to gain credibility with customers/stakeholders and uses this to influence best outcomes possible.","Effectively explains alternative options to reach outcomes that gain the support and acceptance of all parties.","Can develop and present convincing points of view to influence the best outcome for all involved.","With support can coach team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates issues when needed.","Is able to identify the needs and preferences of key decision makers and adapt style.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on knowledge of the relevant schemes/framework to effectively problem solve and identify best approaches for RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Has awareness of how their role, the quality of the service provided, productivity and RTW targets differentiate RM in the market and generate revenue.","Awareness of the relevant service contracts (service delivery and pricing) in relation to a case.","Is able to identify customer, employer, insurer etc. drivers and ensures these are addressed throughout the RTW program. E.g., the potential impact of non RTW cases on customers premium thresholds.","Has a good understanding of how RM operates and how its planning, processes and business decisions impact their team and their roles.","Ensures that each team member is working at the appropriate level of capacity and is assigned cases aligned to their clinical/technical strengths.","Understands the value of file reviews in identifying points of difference for RM compared to our competitors.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Clear understanding of their KPI’s and targets and consistently achieves these.","Awareness of the revenue yield relevant to their case.","Always looks for cost efficiencies and manages their expenses appropriately.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Always captures time taken to complete activities on files. Ensures each file has the appropriate approved funding.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Accurately and carefully follows internal procedures and standards when completing work. Consistently meets their compliance and quality targets.","Understands the importance of following processes for cases and the impact of non-compliance for the customer and RM.","Adheres to the service agreements relevant to their case.","Accurately and carefully applies relevant framework requirements and guidelines to ensure successful RTW outcomes."],"heading":"Compliant (Process Orientated)"},{"points":["Performs all tasks with care; is thorough and seeks to be correct first time.","Consistently evidences through detailed file notes that they have completed thorough SOAP notes.","Has some awareness of the impact of inaccurate or incomplete reports to the customer/s (employee, employer, insurer).","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Plans and organises own work by establishing clear tasks and priorities.","Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved.","Monitors progress of tasks and activities, takes into account potential changes and reprioritises work plan. Keeps the appropriate people updated.","Reviews their caseload and informs the TL when they have capacity to take on more cases or are overloaded and not going to achieve targets.","Supports CRM and Service Delivery Team by completing relevant activities in their framework e.g. completion of client fields by the end of each month.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Through own work is able to identify potential operational or cost efficiencies that will improve their service and quality delivery.","Demonstrates openness to new ways of working, is prepared to try out different workable solutions.","Seeks out new information and ideas aligned to their clinical discipline and applies this to own cases.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Keeps current with relevant frameworks/schemes and applies any changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Working Rights","Police Check","100 Points ID check","NDIS Worker Check","Working with Children’s Check by your State","Victorian Disability Workers (Vic employees only)"],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Collaborate with external stakeholders, multidisciplinary team members, customer relationship team, and client intake.","functionalCompetencies":[{"points":["Provide comprehensive assessments, evidence-based treatment, therapy planning and clinical reporting.","Maintain detailed and accurate client records.","Regularly review the effectiveness of client supports and adjust treatment plans accordingly."],"heading":"Technical Competencies"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamilyGroup":"LB"},"careerTrack":null,"jobFamily":null,"jobFamilyGroup":"LB","skills":[{"skill":"Good time management skills and organisational skills","weightage":8},{"skill":"Technology skills at an intermediate level including computer and mobile, and a willingness to embrace new technology","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 10% increase in revenue from client services by the end of the financial year through improved service delivery and client retention strategies.","weightage":25}],"category":"Financial"},{"points":[{"point":"Maintain a client satisfaction score of 90% or higher in quarterly surveys by consistently delivering high-quality care and addressing client feedback promptly.","weightage":25}],"category":"Customer"},{"points":[{"point":"Ensure 95% accuracy in client documentation and reporting by conducting monthly audits and implementing corrective actions where necessary.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Complete a minimum of 20 hours of professional development training annually, including both internal and external opportunities, to enhance clinical skills and knowledge.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-12-11T19:49:02.999Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"13e343ad-c488-41c5-91e3-4a8b528c4cb4","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Engagement Coordinator","description":"As an Engagement Coordinator for LiveBig, you will support the national business to grow and maintain relationships with external stakeholders to support business growth. This involves working closely with the Area Manager and client services team to build referral pathways for our services, ensuring exceptional client satisfaction, client growth, and retention through effective relationship management strategies.","department":null,"level":null,"employmentType":"","location":"Melbourne","status":"approved","experienceRequired":null,"experienceMin":3,"experienceMax":0,"educationRequired":["Diploma or higher-level qualifications in community services, social sciences, administration, human services., Minimum of three years’ equivalent combination of relevant experience, education and/or training in the community services or business sector."],"reportingTo":"Area Manager - LB","directReports":"0","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["As an Engagement Coordinator for LiveBig, you apply specialised knowledge and organisational skills to deliver high-quality operational outcomes that support service efficiency and overall business performance. You manage your own work streams or portfolios, follow established policies and procedures, maintain accurate records and reporting, and escalate issues when required. You work constructively with both internal and external stakeholders and continually develop your technical and professional capability. You support the national business to grow and maintain relationships with external stakeholders to support business growth, working closely with the Area Manager and client services team to build referral pathways for our services, ensuring exceptional client satisfaction, client growth, and retention through effective relationship management strategies."],"heading":"Role Description"},{"points":["Supporting the identification, planning and delivery of community-focused information sessions.","Collaborating with the management team to continuously evaluate and enhance client relationship management processes.","Collaborating with other departments to ensure client feedback is incorporated into service improvements.","Gathering customer insights to identify opportunities for enhancing the customer journey."],"heading":"Planning and Organising"},{"points":["Providing high quality frontline customer service as first point of contact for clients and referring agencies, following established policies and procedures.","Responding to enquiries and completing the intake processes for new clients, following established procedures and escalating issues when required.","Gathering and documenting relevant client information, including therapy needs, and goals, maintaining accurate records and reporting.","Ensuring that all required documentation and consent forms are provided to the client, following established procedures and escalating non-standard matters as required.","Serving as the primary point of contact for clients, addressing inquiries and resolving concerns, following established procedures and escalating issues when required.","Ensuring high levels of client satisfaction and proactively identifying opportunities for growth, working constructively with stakeholders."],"heading":"Operations"},{"points":["Working closely with the Area Manager, National Customer Relationship manager and marketing team.","Working closely with the Area Manager to maintain existing referral pathways.","Providing data to Manager for reporting purposes."],"heading":"Internal Stakeholder Management"},{"points":["Establishing and maintaining strong relationships with key referrers, community organisations, clients, and their families/carers.","Identifying and engaging with key stakeholders and community organisations.","Representing LiveBig at meetings, community events, expos, and networking opportunities.","Actively promoting and building awareness of LiveBig and its services.","Collaborating with other providers and acting as a primary point of contact for onboarding clients."],"heading":"External Stakeholder Management"},{"points":["Developing and maintaining knowledge of the NDIS and the disability sector.","Ensuring LiveBig‚Äôs reputation of providing high quality clinical supports is maintained.","Taking reasonable care for your own health and safety and that of others.","Following instructions and policies provided by Arriba Group.","Reporting all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"},{"points":["Demonstrated ability to be an effective team player, and the ability to work autonomously with initiative, managing own work streams and following established procedures."],"heading":"Soft Competencies"}],"softCompetencies":[{"points":["Demonstrated ability to be an effective team player, and the ability to work autonomously with initiative.","The ability to work flexibly and adaptively in a fast-paced, dynamic and outcomes focused team environment.","Highly developed communication, negotiation, relationship building and interpersonal skills.","Well-developed written communication, analytical and problem-solving skills."],"heading":"Core Competencies"}],"qualificationsAndLicenses":[{"points":["Diploma or higher-level qualifications in community services, social sciences, administration, human services.","Minimum of three years’ equivalent combination of relevant experience, education and/or training in the community services or business sector.","Valid Police Check, NDIS Worker Check, Working with Children’s Check (WWCC), identification documents and valid Working Rights.","Driver’s license and access to your own car."],"heading":"Qualifications and Licenses"}],"keyRelationships":"Working closely with the Area Manager, National Customer Relationship manager, marketing team, and other departments such as quality and operations.","functionalCompetencies":[{"points":["Knowledge and understanding of allied health services, disability sector, the NDIS and community sector.","Knowledge of community engagement and community development principles."],"heading":"Technical Competencies"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamilyGroup":"LB"},"careerTrack":null,"jobFamily":null,"jobFamilyGroup":"LB","skills":[{"skill":"IT literacy and competency in using computer programs and multiple databases.","weightage":8}],"kpis":[{"points":[{"point":"Increase the number of successful referral pathways by 15% by the end of Q4 2026, contributing to a 10% increase in revenue from new client intakes.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a client satisfaction score of 85% or higher in bi-annual surveys by December 2026, ensuring high levels of client satisfaction and retention.","weightage":25}],"category":"Customer"},{"points":[{"point":"Reduce the average client intake processing time by 20% by June 2026, enhancing operational efficiency and client onboarding experience.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Complete at least 3 professional development sessions related to the NDIS and disability sector by December 2026, to enhance knowledge and service delivery.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-12-11T19:43:41.273Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"af2d492f-9eac-4bca-967b-cb86f7792a98","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"National Customer Relationship Manager","description":"The National Customer Relationship Manager facilitates customer and relationship management in existing regions and new regions as determined by the LiveBig growth strategy. The role is integral to generating and maintaining LiveBig’s referral pathways, driving caseload growth through various referral streams and high levels of customer satisfaction.","department":"LiveBig Business Group","level":null,"employmentType":"Full Time","location":"World Square","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Relevant Tertiary qualifications and registration with the relevant professional body."],"reportingTo":"LiveBig CEO","directReports":"0","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Support the implementation of initiatives, new services and geographical expansion within established plans and guidance, following instructions from senior managers and escalating decisions outside allocated scope.","Contribute information and insights to business planning and forecasting activities for allocated regions, within established plans and guidance from senior leaders.","Support the implementation of customer activities within the agreed customer strategy to deliver outcomes in allocated regions, under guidance.","Contribute to the execution of tactical customer relationship plans developed by more senior managers to achieve target referrals, focusing on day‚Äëto‚Äëday operational tasks within a defined region or portfolio and seeking approval for any changes to agreed approaches."],"heading":"Planning and Organising"},{"points":["Assist with monitoring and regular reviews of customer satisfaction, retention and goal tracking for assigned customers within allocated regions, following established processes and templates, to support a quality and timely service and identify areas for continuous improvement under guidance from senior staff.","Contributes to collaboration and knowledge sharing within allocated regions by sharing experiences and ideas, under guidance, to support business performance within established plans.","Support the use of referral and capacity tracking processes and tools within allocated regions and assist with maintaining up to date information pertaining to customer management and referrals, under guidance.","Support quality and continuous improvement activities within established frameworks to maintain effective practices and optimal output, escalating innovation ideas for consideration."],"heading":"Operations"},{"points":["Works collaboratively with relevant LiveBig staff within allocated regions, following established processes and seeking guidance from senior leaders when needed.","Works with colleagues within allocated regions to contribute to a culture of mutual support, growth, positive energy, achievement, and resilience."],"heading":"Internal Stakeholder Management"},{"points":["Assist with maintaining and enhancing client referral pathways and customer relationships for assigned customers within allocated regions, following established processes and seeking approval for any changes, to support business objectives under guidance from senior staff.","Build viable long-term partnerships with external stakeholders within allocated regions to enhance service delivery for participants and LiveBig‚Äôs client pipeline, following agreed plans and direction from senior leaders.","Support the building and maintenance of strong relationships with customers and referrers, participants, families and carers, and community organisations within allocated regions to support effective support delivery, under guidance.","Support the building and fostering of partnerships with key stakeholders within allocated regions, including NDIS Support Coordinators, other service providers, government agencies, community groups, and relevant industry bodies, within established frameworks."],"heading":"External Stakeholder Management"},{"points":["Support compliance with legislative, compliance and quality requirements by following company systems and procedures, as well as NDIS compliance requirements and guidelines, and escalating issues where required.","While at work you take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Ability to use initiative, generates and acts on new ideas.","High attention to detail and accuracy.","High level of customer service orientation."],"heading":"Core Competencies"}],"qualificationsAndLicenses":[{"points":["Relevant Tertiary qualifications and registration with the relevant professional body.","Working Rights.","Police Check.","100 Points ID check.","NDIS Worker Screening Check.","Working with Children’s Check by your State."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Build and maintain strong relationships with customers, referrers, participants, families, carers, community organisations, NDIS Support Coordinators, other service providers, government agencies, community groups, and relevant industry bodies.","functionalCompetencies":[{"points":["Maintain a sound knowledge of the NDIS, formal, mainstream and community funded supports available to participants.","Maintain a sound knowledge of relevant disability provider compliance and quality requirements."],"heading":"Technical Competencies"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamilyGroup":"LB"},"careerTrack":null,"jobFamily":"LiveBig Business Group","jobFamilyGroup":"LB","skills":[{"skill":"Experience in customer relationship analysis, negotiation and strategic planning and execution","weightage":8},{"skill":"Effective and efficient time management and organisational skills","weightage":7},{"skill":"Sound technical knowledge of the disability industry, especially compliance obligations","weightage":9},{"skill":"Ability to work with people from all age and cultural backgrounds, particularly people with disabilities and their support networks","weightage":8}],"kpis":[{"points":[{"point":"Increase referral-driven revenue by 10% by the end of Q4 2026 through the implementation of a strategic customer relationship plan.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher in bi-annual surveys by December 2026, ensuring continuous improvement in service delivery.","weightage":25}],"category":"Customer"},{"points":[{"point":"Reduce customer complaint resolution time by 20% by June 2026 through enhanced internal processes and stakeholder collaboration.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Conduct quarterly training sessions for team members, achieving a 90% participation rate and a 75% improvement in post-training assessments by December 2026.","weightage":20},{"point":"Implement two new innovative customer management tools by Q3 2026, resulting in a 15% increase in operational efficiency.","weightage":15}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-12-11T19:43:11.633Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"0fb1b5bb-ea41-4ac6-95c3-725c1787d17c","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"LiveBig CEO","description":null,"department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":"Selma","approvedAt":"2026-02-06T19:22:14.569Z","accountabilities":[{"points":["Develop and implement strategic plans that align with the healthcare and medical industry trends and organisational goals.","Lead the annual budgeting process, ensuring alignment with strategic priorities and financial sustainability."],"heading":"Planning and Organising"},{"points":["Allocate resources effectively to ensure optimal operational efficiency and service delivery across the organisation.","Oversee the delivery of high-quality healthcare services, ensuring they meet industry standards and client expectations.","Drive continuous improvement initiatives to enhance operational processes and service delivery.","Ensure the effective management of organisational resources, including human, financial, and technological assets.","Implement and monitor key performance indicators to assess operational efficiency and effectiveness."],"heading":"Operations"},{"points":["Foster a culture of innovation and excellence within the organisation to maintain a competitive edge in the healthcare sector.","Cultivate a collaborative and inclusive organisational culture that supports employee engagement and development.","Facilitate effective communication and collaboration across departments to achieve organisational objectives.","Provide leadership and guidance to the executive team, ensuring alignment with strategic goals and operational priorities."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong relationships with key external stakeholders, including healthcare providers, regulatory bodies, and industry partners.","Represent the organisation at industry events and forums to enhance its reputation and influence within the healthcare sector.","Develop strategic partnerships and alliances to expand the organisation's reach and impact in the healthcare industry."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with all relevant Australian healthcare regulations and standards, maintaining the organisation's accreditation and reputation.","Develop and implement a comprehensive risk management framework to identify, assess, and mitigate organisational risks.","Oversee governance practices to ensure transparency, accountability, and ethical conduct across all organisational activities."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":null,"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Healthcare Management, or a related field","Master of Business Administration (MBA) or equivalent postgraduate qualification","Graduate Certificate in Health Services Management or similar"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for the role of CEO in the healthcare sector in Australia","Relevant experience and proven leadership in healthcare management are prioritised over specific licenses","Membership with a professional body such as the Australian Institute of Company Directors (AICD) is advantageous"],"heading":"Professional Licenses"},{"points":["Certification in Healthcare Leadership from a recognised Australian institution","Fellowship with the Australasian College of Health Service Management (ACHSM)","Certification in Governance and Risk Management relevant to the healthcare industry"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement strategic plans that align with the healthcare sector's evolving landscape in Australia.","Foster a culture of innovation and continuous improvement within the organisation.","Lead organisational change initiatives to enhance service delivery and operational efficiency."],"heading":"Strategic Leadership"},{"points":["Ensure all operations comply with Australian healthcare regulations and standards.","Maintain up-to-date knowledge of changes in healthcare legislation and implement necessary adjustments.","Oversee risk management strategies to mitigate compliance-related issues."],"heading":"Regulatory Compliance"},{"points":["Develop and manage budgets to ensure financial sustainability and growth.","Analyse financial reports to inform strategic decision-making.","Identify opportunities for cost optimisation without compromising service quality."],"heading":"Financial Acumen"},{"points":["Build and maintain strong relationships with key stakeholders, including government bodies, healthcare providers, and community organisations.","Represent the organisation at industry events and forums to enhance its profile and influence.","Facilitate effective communication and collaboration across all levels of the organisation."],"heading":"Stakeholder Engagement"},{"points":["Drive the implementation of best practices in healthcare service delivery.","Ensure the organisation's operations are aligned with its strategic objectives and customer needs.","Monitor and evaluate organisational performance to identify areas for improvement."],"heading":"Operational Excellence"}],"isCompleted":false,"levelsBelowCeo":0,"customFields":null,"careerTrack":"Executive","jobFamily":"Executive Leadership","jobFamilyGroup":"LB","skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-12-11T19:40:53.919Z","updatedAt":"2026-02-06T19:22:14.849Z"},{"id":"0fb1b5bb-ea41-4ac6-95c3-725c1787d17b","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Team Leader - LB","description":"As a LiveBig Team Leader, you will empower lives by providing clinical guidance and support to consultants including capacity building, supporting with professional development, arranging training, and reviewing for quality practice. You will have a clinical caseload, and provide high quality clinical supports in community settings, while also working flexibly from home or your local office to complete reporting and administration in support of your caseload.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Tertiary qualification in a relevant allied health/behaviour support discipline (as applicable to the role)"],"reportingTo":"Area Manager - LB","directReports":"Multiple smaller teams","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Schedule appointments and liaise with your clients, stakeholders, and multidisciplinary team members to ensure efficient and effective best practice supports.","Effectively manage consultants‚Äô capacity and regularly update the capacity tracker to ensure efficient workflow management for your team.","Conduct onboarding and induction processes for new team members in accordance with LiveBig's onboarding policies and procedures.","Monitor and drive individual and team productivity, working with the Area Manager to address performance concerns within your team.","Promote and facilitate professional development activities for your team, including identifying training needs and coordinating relevant training opportunities."],"heading":"Planning and Organising"},{"points":["Contribute to innovative approaches in client care by implementing service improvements, establishing best practices and evidence-based interventions, and ensuring we are the preferred provider of clients.","Provide comprehensive assessments, evidence-based treatment, therapy planning and clinical reporting to clients in line with best practice and sound clinical reasoning.","Provide clinical leadership to consultants and regular clinical supervision and support to ensure high quality and safe supports and adherence to NDIS Practice Standards and Quality Indicators, Codes of Conduct, legislative requirements, LiveBig policies, procedures, and manuals.","Conduct regular one-on-one supervision sessions with each team member, creating a nurturing and collaborative environment, fostering professional growth, and ensuring high standards of support and care.","Conduct weekly financial checks to ensure that invoicing activities for your team are complete, in line with NDIS guidelines and free from discrepancies.","Provide quality assurance on NDIS reports by reviewing and providing constructive feedback on reports authored by your team members.","Perform audits on files, SOAP notes, and Outlook calendars to ensure high standards of documentation accuracy and data integrity."],"heading":"Operations"},{"points":["Support the LiveBig brand and the team by leading in alignment with our vision and values.","Support the LiveBig CEO and Area Managers to implement the strategy and achieve LiveBig‚Äôs strategic goals."],"heading":"Internal Stakeholder Management"},{"points":["Represent the company at industry events and conferences, fostering relationships with external stakeholders, and actively influencing activities that impact our clients while embodying our vision and values.","Support customer attraction and retention in line with your clinical discipline and team requirements.","Review customer feedback and implement improvement strategies.","Support the LiveBig CEO and Area Manager to explore new business opportunities."],"heading":"External Stakeholder Management"},{"points":["While at work you take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay.","Respond to risks, hazards, and incidents to ensure safety of the team and review for continuous improvement including complaints."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["A willingness to provide client services within the community, including in-home supports.","Personal attributes suited to working in the disability sector, in-particular empathy.","Strong verbal and written communication skills."],"heading":"Capabilities & Experience"}],"qualificationsAndLicenses":[{"points":["Working Rights","Police Check","NDIS Worker Check","Working with Children’s Check by your State","Victorian Disability Workers (Vic employees only)","Behavioral support – registered practitioner minimum Core Level with NDIS Quality and Safeguards Commission","Music Therapy - Australian Music Therapy Association.","Occupational Therapy - Australian Health Practitioner Regulation Agency (AHPRA) Registration as an Occupational Therapist.","Physiotherapy - AHPRA Registration as a Physiotherapist.","Provisional Psychology - AHPRA Provisional Registration as a Psychologist.","Registered Psychologist - AHPRA Registration as a Psychologist.","Speech pathology - Certified Practising Speech Pathologist (CPSP) as approved by Speech Pathology Australia.","Social Workers – registered with Australian Association of Social Workers (AASW.)"],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Build and maintain effective relationships with key internal and external stakeholders.","functionalCompetencies":[{"points":["Provide comprehensive assessments, evidence-based treatment, therapy planning and clinical reporting to clients in line with best practice and sound clinical reasoning.","Provide clinical leadership to consultants and regular clinical supervision and support to ensure high quality and safe supports and adherence to NDIS Practice Standards and Quality Indicators, Codes of Conduct, legislative requirements, LiveBig policies, procedures, and manuals."],"heading":"Technical Competencies"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamilyGroup":"LB"},"careerTrack":null,"jobFamily":null,"jobFamilyGroup":"LB","skills":[{"skill":"Excellent customer service skills","weightage":8},{"skill":"Excellent time management skills and organisational skills","weightage":8},{"skill":"Technology skills at an intermediate level including computer and mobile, and a willingness to embrace new technology","weightage":7},{"skill":"Prior leadership experience desirable","weightage":7},{"skill":"Completion of relevant post graduate studies desirable","weightage":6}],"kpis":[{"points":[{"point":"Increase team productivity by 10% by the end of Q2 2026, ensuring all invoicing activities are completed accurately and in line with NDIS guidelines.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher in bi-annual surveys by implementing feedback-driven improvement strategies.","weightage":25}],"category":"Customer"},{"points":[{"point":"Conduct monthly audits on 100% of team files, SOAP notes, and Outlook calendars to ensure 95% documentation accuracy and data integrity.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Facilitate at least 3 professional development activities per quarter for team members, achieving a 90% satisfaction rate in post-training evaluations.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-12-11T19:40:53.919Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"d130a104-a888-4e55-a6b7-6f39fea93dfc","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"General Manager – AddCare","description":"As the General Manager – AddCare, you will lead Rehab Management’s service line, focusing on clinical interventions to employment services Participants to achieve their employment goals.","department":"AddCare","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Bachelor's/Masters degree in any relevant medical or clinical field."],"reportingTo":"CEO – Rehab Management","directReports":"","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Finalise and refine strategic business plans and execute new service offerings in Allied Health employment supports.","Develop and implement strategic business plans to achieve financial targets.","Set up systems and processes to enable the delivery of services from pre-referral to invoicing.","Refine existing proposed service proposition and service delivery processes."],"heading":"Planning and Organising"},{"points":["Establish the operational division and service delivery functions.","Lead the development and execution of high-quality services that meet the needs of clients and customers.","Establish operational teams to deliver services effectively and efficiently.","Establish service delivery model utilising existing RM staff, directly employed staff for AddCare and hybrid contractor model.","Oversee recruitment, training, and employee development of direct employees and work collaboratively with existing Rehab Management teams.","Develop and maintain an effective organisational structure and people service delivery model, which may include direct employees, hybrid contractor staff, and utilisation of Rehab Management‚Äôs existing workforce.","Drive continuous improvement initiatives to enhance operational efficiency and effectiveness."],"heading":"Operations"},{"points":["Work collaboratively with Arriba Corporates finance, marketing, IT and people and culture teams.","Oversee the financial budgeting process in consultation with key internal stakeholders.","Work in collaboration with the finance team to establish a commercially viable service offering.","Work collaboratively with Arriba Corporate teams to establish system requirements and implement effectively."],"heading":"Internal Stakeholder Management"},{"points":["Establish and manage account management and business development functions.","Encourage a positive team culture and demonstrate empathy and cultural awareness/sensitivity.","Proactively identify and lead new client opportunities.","Build networks across employment service providers.","Set up account management and stakeholder functions.","Represent the company at industry events, conferences, and networking opportunities."],"heading":"External Stakeholder Management"},{"points":["Apply strong clinical governance principles across all aspects of service delivery.","Ensure compliance with industry regulations and company policies.","While at work you take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["High attention to detail and accuracy with a commitment to carrying out tasks/projects to full completion in a timely manner.","High level of customer service orientation and negotiation skills supported by excellent written and verbal communication skills.","Demonstrate self-awareness, humility and builds confidence in others to learn and grow.","Demonstrate empathy and cultural awareness/sensitivity within the local context as well as connection to the broader organisational policies and procedures.","Encourage a positive team culture."],"heading":"Core Competencies"}],"qualificationsAndLicenses":[{"points":["Bachelor's/Masters degree in any relevant medical or clinical field."],"heading":"Qualifications"},{"points":["Provide a valid Police Check, identification documents and possess valid Working Rights."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Work collaboratively with Arriba Corporate teams, finance, marketing, IT, people and culture teams, and employment service providers.","functionalCompetencies":[{"points":["Experience in strategic analysis, planning and execution for the purposes of operational and financial management.","Sound understanding of organisational structures, responsibilities, authority delegations and requirements."],"heading":"Technical Competencies"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamilyGroup":"RM"},"careerTrack":null,"jobFamily":"AddCare","jobFamilyGroup":"RM","skills":[{"skill":"Strategic Planning and Execution","weightage":9},{"skill":"Clinical Governance and Compliance","weightage":8},{"skill":"Financial Management and Budgeting","weightage":9},{"skill":"Operational Management in Healthcare","weightage":8},{"skill":"Human Resource Management and Development","weightage":7},{"skill":"Systems and Process Implementation","weightage":7},{"skill":"Service Development and Delivery","weightage":8},{"skill":"Customer Relationship Management","weightage":7},{"skill":"Networking and Industry Representation","weightage":6},{"skill":"Empathy and Cultural Awareness","weightage":8}],"kpis":[{"points":[{"point":"Achieve a monthly revenue growth of 10% to meet or exceed the annual fixed budget by 31 December 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase customer satisfaction scores by 15% through improved service delivery and client engagement by 30 June 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Implement and optimise service delivery processes to reduce operational costs by 10% by 31 December 2026.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Develop and implement a comprehensive training program to increase employee competency levels by 20% by 30 June 2026.","weightage":20},{"point":"Foster a culture of innovation by launching two new service offerings in Allied Health employment supports by 31 December 2026.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-12-04T06:13:46.323Z","updatedAt":"2026-02-16T17:26:15.354Z"},{"id":"afb31f9a-a849-4515-8afe-68b8a2feb79c","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Head of Service Delivery","description":"Join Arriba Group as the Head of Service Delivery in Sydney, where you'll lead strategic planning and operations to enhance healthcare service excellence. Reporting to the CEO, you'll drive innovation, manage stakeholder relationships, and ensure compliance with Australian healthcare standards. Your leadership will foster a culture of excellence, aligning service delivery with organisational goals and optimising partnerships. This role offers a unique opportunity to shape the future of healthcare delivery, making a significant impact on patient care and organisational growth.","department":"Service Delivery","level":null,"employmentType":null,"location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":["Bachelor's degree in Healthcare Management or a related field","Master's degree in Business Administration (MBA) with a focus on Healthcare","Graduate Certificate in Health Services Management","Diploma of Leadership and Management","Certificate IV in Health Administration"],"reportingTo":"CEO – Rehab Management","directReports":"Multiple smaller teams","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic service delivery plans aligned with Arriba Group's healthcare objectives.","Establish and maintain a service delivery roadmap that supports organisational growth and patient care excellence.","Drive continuous improvement initiatives to enhance operational efficiency and patient satisfaction."],"heading":"Planning and Organising"},{"points":["Coordinate resource allocation to ensure efficient service delivery across all healthcare operations.","Oversee daily service delivery operations to ensure high-quality healthcare services are consistently provided.","Monitor and evaluate service performance metrics to identify areas for improvement in healthcare delivery.","Ensure timely resolution of service incidents to minimise disruption to patient care and healthcare operations.","Lead the integration of new technologies and processes to enhance service delivery in the healthcare sector."],"heading":"Operations"},{"points":["Collaborate with internal departments to align service delivery with organisational healthcare goals.","Facilitate communication between service delivery teams and other healthcare units to ensure cohesive operations.","Provide leadership and guidance to service delivery teams, fostering a culture of excellence and accountability."],"heading":"Internal Stakeholder Management"},{"points":["Manage relationships with external vendors and suppliers to ensure quality and cost-effective service delivery.","Negotiate and oversee contracts with healthcare service providers to support organisational objectives.","Evaluate supplier performance and implement strategies to optimise service delivery partnerships."],"heading":"External Stakeholder Management"},{"points":["Ensure all service delivery activities comply with Australian healthcare regulations and standards.","Develop and maintain comprehensive Disaster Recovery and Business Continuity Plans to safeguard healthcare operations.","Review and update service delivery policies and procedures to mitigate risks and enhance governance.","Implement and promote the adoption of the ITIL framework to standardise service management processes."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Focuses on strategic relationships with external customers/stakeholders. Identifies new opportunities and builds relationships with new organisations/customers.","Develops benchmarks for the delivery of great customeexperience. Understands the importance of building customer loyalty","Acts as an escalation point for the AM/SM and has oversight of all customer complaints. Ensures these are solved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Gains commitment and buy-in for strategic initiatives and priorities with the team by demonstrating their impact on organisational results.","Inspires and persuades others to follow direction, purse and achieve goals, and adopt new positions or opinions.","Leverages external networks and contacts to gather information, insight and influence outcomes at an account level.","Leads critical decisions between third party regarding contract terms; negotiate and develop complex contracts and/or agreement"],"heading":"Influencing and Negotiation"},{"points":["Identifies trends in performance data and develops strategies to enhance business results","Leverages deep insights and understanding of regional economic conditions/markets to develop strategies which enable RM to lead change across the region/nationally."],"heading":"Critical Thinking"},{"points":["Thinks beyond the boundaries of business lines, adopting a broad view to recognise problems, align priorities and drive the strategic goals of RM and Arriba.","Anticipates situations at least 3 years ahead and acts to create strategic opportunities or avoid problems."],"heading":"Business Acumen"},{"points":["Demonstrates strong financial acumen; able to analyse P/L statements, identify some revenue opportunities and implement cost saving strategies.","Has a thorough understanding of the financials for each customer and the impact of overall revenue. Applies this understanding to focus on high yield customers when appropriate.","Can assess, manage and monitor potential financial risks and implement strategies to address these.","Coaches others on key financial concepts.","Ensures compliance with all expense policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Seen as an expert in all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Drives a high-performance culture and sets quality standards for teams and managers, coaching them to ensure high levels of delivery and compliance standards are met and positioning this as a differentiator for RM.","Ensures an unwavering focus on quality metrics and monitors progress across their state or states."],"heading":"Compliant (Process Orientated)"},{"points":["Ensures team understands the importance of accurate and complete files. Provides support and guidance for TL and AAM when providing feedback to the team.","Reviews more complex files and is able to drill down below the standard data to provide commentary/insights about anomalies and unexpected results.","Uses systematic approach to ensure comprehensive collection of data. Is able to make decisions based on data and evidence.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the Service Delivery Team to pre-empt or rectify issues.","Ensures accurateness of written communication is provided to customers/stakeholders (own and others). Provides coaching and feedback to team, TL and AAM where required.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Attention to Detail"},{"points":["Sets and implements the strategic business and workforce plans in conjunction with GM and P&C to achieve their strategic priorities","Priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities","Is seen as a role model. Allocates their attention, effort and resources efficiently and effectively based on importance, urgency and value. Coaches others"],"heading":"Planning and Prioritisation"},{"points":["Develops innovative and entrepreneurial initiatives that provide outstanding contributions to RM objective in a national context.","Champions process improvement ideas and ensures they have the appropriate support and resources during implementation."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Develops workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C. Ensures the focus is on critical success factors need to deliver strategy.","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Healthcare Management or a related field","Master's degree in Business Administration (MBA) with a focus on Healthcare","Graduate Certificate in Health Services Management","Diploma of Leadership and Management","Certificate IV in Health Administration"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on service delivery and management rather than clinical practice."],"heading":"Professional Licenses"},{"points":["Certification in Health Service Management from the Australasian College of Health Service Management (ACHSM)","Project Management Professional (PMP) Certification","Certified Health Executive (CHE) from the Canadian College of Health Leaders, recognised in Australia","Lean Six Sigma Certification for process improvement in healthcare","Certificate in Healthcare Compliance from a recognised Australian institution"],"heading":"Industry-Specific Certifications"},{"points":["Advanced Diploma of Leadership and Management","Executive Leadership Program from a recognised Australian university","Certificate in Strategic Management","Diploma of Project Management","Graduate Certificate in Organisational Change Management"],"heading":"Leadership and Management Qualifications"},{"points":["Understanding of Australian healthcare standards and regulations","Knowledge of the National Safety and Quality Health Service (NSQHS) Standards","Familiarity with the Australian Health Practitioner Regulation Agency (AHPRA) guidelines","Awareness of the Privacy Act 1988 and its application in healthcare","Experience with the Australian Commission on Safety and Quality in Health Care (ACSQHC) frameworks"],"heading":"Compliance and Regulatory Knowledge"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrate the ability to lead and inspire a diverse team within the healthcare sector.","Foster a culture of continuous improvement and professional development.","Implement effective performance management strategies to enhance team productivity."],"heading":"Leadership and People Management"},{"points":["Oversee the delivery of high-quality rehabilitation services in compliance with Australian healthcare standards.","Develop and implement operational strategies to optimise service delivery efficiency.","Ensure alignment of service delivery with organisational goals and client needs."],"heading":"Service Delivery and Operations Management"},{"points":["Build and maintain strong relationships with key stakeholders, including clients, healthcare providers, and regulatory bodies.","Effectively communicate service delivery outcomes and improvements to stakeholders.","Collaborate with cross-functional teams to enhance service offerings."],"heading":"Stakeholder Engagement and Relationship Management"},{"points":["Manage budgets and financial resources to ensure cost-effective service delivery.","Analyse financial data to inform strategic decision-making and resource allocation.","Identify opportunities for cost savings and revenue generation within the service delivery framework."],"heading":"Financial and Resource Management"},{"points":["Ensure all service delivery activities comply with relevant Australian healthcare regulations and standards.","Develop and implement risk management strategies to mitigate potential service delivery risks.","Conduct regular audits and assessments to ensure compliance and quality assurance."],"heading":"Compliance and Risk Management"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Corporate Leadership","jobFamilyGroup":"RM"},"careerTrack":"Executive","jobFamily":"Service Delivery","jobFamilyGroup":"RM","skills":[{"skill":"Strategic Service Delivery Planning","weightage":9},{"skill":"Healthcare Operations Management","weightage":9},{"skill":"Stakeholder Engagement and Relationship Management","weightage":8},{"skill":"Compliance with Australian Healthcare Standards","weightage":10},{"skill":"ITIL Framework Implementation","weightage":7},{"skill":"Financial and Resource Management","weightage":8},{"skill":"Risk Management and Governance","weightage":8},{"skill":"Leadership and People Management","weightage":9},{"skill":"Continuous Improvement Initiatives","weightage":7},{"skill":"Integration of New Technologies in Healthcare","weightage":7}],"kpis":[{"points":[{"point":"Increase the cost-efficiency of service delivery operations by reducing operational expenses by 10% by the end of Q4 2026, while maintaining service quality standards.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a patient satisfaction score of 90% or higher in quarterly surveys by the end of 2026, ensuring consistent high-quality healthcare service delivery.","weightage":20}],"category":"Customer"},{"points":[{"point":"Implement the ITIL framework across all service delivery processes by Q2 2026, achieving a 95% compliance rate in internal audits.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the adoption of new healthcare technologies by 30% by the end of 2026, measured by the number of new technology integrations completed.","weightage":20},{"point":"Conduct quarterly training sessions for service delivery teams, achieving a 100% participation rate and a 20% improvement in post-training assessment scores by the end of 2026.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-12-02T12:38:41.813Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"f4700738-fd4e-4949-bbae-482d1deff57a","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Area Manager","description":"As an Area Manager, you will play a pivotal role in Rehab Management’s success. You will add value by developing and leading a high performing multi-disciplinary team. You will be responsible for the success of your profit centre through management of operations, local customer management, financial management and developing our people, playing an instrumental role in their career and development.","department":"Operations","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":5,"experienceMax":0,"educationRequired":["Recognised tertiary qualificationsin Allied Health."],"reportingTo":"Regional Manager","directReports":"Rehabilitation Consultants/Technical Specialists/Assistant Area","version":2,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":"Selma","approvedAt":"2026-02-06T09:47:17.794Z","accountabilities":[{"points":["Contribute to the development and implementation of operational plans and annual business plans for the single local team only, under direction and within established frameworks, aligning them with the company's goals and objectives. This role manages one local team, not multiple sites, areas, or regions.","Support the identification of local growth opportunities and assist in executing strategies, as directed and approved by senior management, to expand the company‚Äôs presence within the designated narrow local area, with no independent responsibility for setting strategy or broader business plans.","Assist with revenue forecasting activities by collecting data, completing standard templates and reports, and submitting information for review and approval by senior management, with no responsibility for independent financial analysis, assumptions, or decision‚Äëmaking."],"heading":"Planning and Organising"},{"points":["Support day to day operations for the single local team only, including assisting with allocation of resource, workflow coordination, and performance monitoring within established frameworks. This role manages one local team, not multiple sites, areas, or regions.","Support your team‚Äôs productivity targets through day-to-day coordination, high quality case management, durable service delivery and adherence to SLA requirements, escalating complex issues to senior management as required.","Monitor and manage local team performance against budgeted revenue and EBIT targets set for the Area by senior management.","Drive uptake and competency of innovation services.","Contribute to the development of innovative service offerings and improve internal efficiencies.","Support the local team to achieve quality assurance metrics in line with service level agreements, in accordance with direction and frameworks provided.","Coordinate office/facilities activities, under established guidance, to help ensure that staff have necessary equipment and purpose fit facilities to support their day-to-day activities."],"heading":"Operations"},{"points":["Support day-to-day people leadership and coordination for employees within the local team, in line with established frameworks and guidance.","Support people-aligned activities, including recruitment and selection, onboarding, induction, probation, performance and employee relations for the local team, in-line with Rehab Management policies & procedures and under established guidance.","Identifying training needs, delivering training, and supporting the professional growth and skill development of team members within the local team."],"heading":"Internal Stakeholder Management"},{"points":["Establish and maintain strong relationships with key customers, including insurers, employers and brokers.","Undertake business development activities with strategically agreed pursuit customers within a defined scope, focusing on executing agreed approaches and providing input to, rather than setting, business development strategy, and escalating significant commercial or contractual matters for approval."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance to customer reporting requirements.","Prepare for internal and external audits, ensuring compliance with case management procedures and corporate policies.","Apply and monitor the approved project governance framework for all projects within the single local team only, ensuring adherence to established policies and escalating complex or high‚Äërisk matters for senior oversight. This role manages one local team, not multiple sites, areas, or regions.","While at work you take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Has strong relationships with external and internal customer/stakeholders. Is able to leverage these relationships to better enable the team to deliver great outcomes.","Has strategic management of customer relationships at an account level. Ensures strategic alignment between service delivery and contract agreements.","Oversees management of any complaints. Provides guidance to AAM or TL on how to handle any issues.","Acts as an escalation point for the AM and has oversight of all customer complaints. Ensures these are solved quickly.","Creates a trusted network within RM and Arriba Group to support effective delivery and address challenges, especially when working outside of their area of expertise.","Provides guidance/coaching to consultants and team leaders on service delivery and case management outcomes across their account.","Builds and manages relationships with clients and stakeholders."],"heading":"Customer/Stakeholder Management"},{"points":["Through file reviews is able to recognise early when a win-win outcome is not possible and appropriately identifies alternative approaches to achieve best outcomes.","Communicates effectively and assertively in high-risk situations to resolve complex and/or sensitive issues and builds consensus.","Builds a compelling argument to support a position, leveraging the expertise of others to strengthen an argument.","Gains commitment and buy-in for strategic initiatives and priorities with the team by demonstrating their impact on organisational results.","Coaches AAM, TL and team on how to best position RTW plans and other occupational rehabilitation services to gain buy-in from key decision makers.","Able to influence across the account to identify and gain new opportunities.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Steps back to review performance across team and can explain how strategic objectives are being achieved.","Is able to identify and mitigate the root cause of issues for the team. Shares insights to build knowledge across the team.","Applies strategic thinking to review and adapt individual/team/unit objectives/targets according to business, industry and economic changing needs and is able to redefine & reprioritise business plan.","Leads the strategic file review of complex cases. Is able to strategically review existing data and financial reports to define new or evaluate existing account/portfolio strategies.","Challenges assumptions and underlying logic of team when reviewing files to encourage them to think outside the box.","Applies critical thinking to file reviews to assess any potential risks/gaps within files e.g., not following service delivery or product requirements.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Knows the reasoning behind key policies, practices, and procedures, and how they enable RM to achieve their goals.","Understands the implications of high risk or high duration cases to RM and the customer. Knows when in-depth review is required and who to engage to provide additional support.","Demonstrates an understanding of the impact of commercial decisions on people, processes, products and customers and mitigates any potential risk.","Understands the commercial imperatives associated with service delivery – can evaluate the cost vs. value associated with decisions and share this with the team.","Applies insights and in-depth understanding of commercial issues and the market to challenge and enhance each team member’s thinking.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Demonstrates strong financial acumen; able to analyse P/L statements, identify some revenue opportunities and implement cost saving strategies.","Has a thorough understanding of the financials for each customer and the impact of overall revenue. Applies this understanding to focus on high yield customers when appropriate.","Can assess, manage and monitor potential financial risks and implement strategies to address these.","Coaches others on key financial concepts.","Ensures compliance with all expense policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Demonstrates solid proficiency in all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Identifies gaps or potential risks in current processes, procedures, and standards and works across RM and the Arriba Group to implement solutions.","Provides guidance and support to Team Leaders and Assistant Area Managers when providing specific feedback on non-compliance issues."],"heading":"Compliant (Process Orientated)"},{"points":["Ensures team understands the importance of accurate and complete files. Provides support and guidance for TL and AAM when providing feedback to the team.","Reviews more complex files and is able to drill down below the standard data to provide commentary/insights about anomalies and unexpected results.","Uses systematic approach to ensure comprehensive collection of data. Is able to make decisions based on data and evidence.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the Service Delivery Team to pre-empt or rectify issues.","Ensures accurateness of written communication is provided to customers/stakeholders (own and others). Provides coaching and feedback to team, TL and AAM where required.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Attention to Detail"},{"points":["Has a clear understanding of operational KPIs across the team. Identifies potential challenges and or barriers and works with team, TL and AAM to overcome them.","Is able to allocate attention, effort and resources efficiently and effectively.","Has oversight of team caseload. Is responsible for the coordination and management of team workload. Supports the SM/GSM to identify appropriate workforce plan.","Maintains an overview of entire team’s workload. Conducts assessment and plans resources out to ensure all are working at appropriate capacity.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Encourages team to constantly seek opportunities for improvements and challenge conventional thinking and processes.","Regularly reviews procedures and/or processes across team/area to identify improvements and supports the implementation of these.","Promotes the importance of professional development and the application of learnings.","Seeks feedback from external customers/stakeholders to identify new trends and opportunities for improvements.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Applies extensive technical and clinical knowledge to more complex cases when conducting strategic file review. Provides support and coaching to team, TL and AAM.","Solid understanding of account management expectations and how to execute account management under specific contracts.","Thorough understanding of their framework and contracts (KPIs, T&Cs) relevant to their account. Develops and delivers training across RM.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Responsible for the induction and training of all new staff. Ensures they have the appropriate level of support. Follows and completes all the necessary induction/mentoring plans.","Provides coaching and feedback to each team member in timely and professional manner.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Sets the staff’s KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Recognised tertiary qualifications in Allied Health.","Minimum of 5 years’ experience in the field of occupational rehabilitation/injury management, 2 years’ of which has been in a management/supervisory capacity.","Police Check, Working with children / Vulnerable People check, identification documents and possess valid Working Rights.","Current and valid Australian drivers license."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Establish and maintain strong relationships with key customers, including insurers, employers and brokers. Collaborate with Client Relationship Managers to identify and capitalise on business development strategies.","functionalCompetencies":[{"points":["Coordinate and oversee daily operations to ensure efficiency and compliance with healthcare standards.","Implement and monitor operational policies and procedures in line with Australian healthcare regulations.","Manage resource allocation to optimise service delivery across multiple locations."],"heading":"Operational Management"},{"points":["Foster a positive work environment that encourages professional growth and team collaboration.","Mentor and support team leaders to enhance their leadership capabilities.","Develop and implement training programs to ensure staff are up-to-date with industry standards and practices."],"heading":"Leadership and Team Development"},{"points":["Manage budgets effectively to ensure financial sustainability and compliance with organisational goals.","Analyse financial reports to identify trends and areas for cost optimisation.","Ensure accurate financial forecasting and reporting in alignment with Australian accounting standards."],"heading":"Financial Acumen"},{"points":["Develop and maintain strong relationships with key stakeholders, including healthcare providers and regulatory bodies.","Ensure high levels of customer satisfaction through effective service delivery and feedback mechanisms.","Represent the organisation at industry events and forums to enhance brand reputation and networking opportunities."],"heading":"Customer and Stakeholder Engagement"},{"points":["Ensure all operations comply with Australian healthcare laws and regulations.","Identify and mitigate risks associated with service delivery and operational processes.","Conduct regular audits and reviews to maintain compliance and improve operational standards."],"heading":"Regulatory Compliance and Risk Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamilyGroup":"RM"},"careerTrack":"Individual Contributor","jobFamily":"Operations","jobFamilyGroup":"RM","skills":[{"skill":"People Management","weightage":9},{"skill":"Strategic Leadership","weightage":8},{"skill":"Financial Acumen","weightage":9},{"skill":"Customer and Stakeholder Engagement","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":8},{"skill":"Operational Management","weightage":7},{"skill":"Continuous Improvement and Innovation","weightage":7},{"skill":"Critical Thinking","weightage":8},{"skill":"Influencing and Negotiation","weightage":7},{"skill":"Attention to Detail","weightage":6}],"kpis":[{"points":[{"point":"Achieve or exceed 100% of the budgeted revenue and EBIT targets for the profit centre by the end of the financial year.","weightage":25}],"category":"Financial"},{"points":[{"point":"Increase customer satisfaction scores by 10% through improved service delivery and relationship management by 30 June 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Ensure 95% compliance with internal quality assurance metrics and service level agreements by 31 December 2025.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Facilitate at least 3 professional development workshops for employees, achieving a 90% satisfaction rate from participants by 30 June 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":{"id":"f4700738-fd4e-4949-bbae-482d1deff57a","kpis":[{"points":[{"point":"Achieve or exceed 100% of the budgeted revenue and EBIT targets for the profit centre by the end of the financial year.","weightage":25}],"category":"Financial"},{"points":[{"point":"Increase customer satisfaction scores by 10% through improved service delivery and relationship management by 30 June 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Ensure 95% compliance with internal quality assurance metrics and service level agreements by 31 December 2025.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Facilitate at least 3 professional development workshops for employees, achieving a 90% satisfaction rate from participants by 30 June 2026.","weightage":25}],"category":"Learning and Growth"}],"level":null,"title":"Area Manager","skills":[{"skill":"People Management","weightage":9},{"skill":"Strategic Leadership","weightage":8},{"skill":"Financial Acumen","weightage":9},{"skill":"Customer and Stakeholder Engagement","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":8},{"skill":"Operational Management","weightage":7},{"skill":"Continuous Improvement and Innovation","weightage":7},{"skill":"Critical Thinking","weightage":8},{"skill":"Influencing and Negotiation","weightage":7},{"skill":"Attention to Detail","weightage":6}],"status":"approved","version":1,"location":"Australia","createdAt":"2025-12-02T12:11:06.590Z","createdBy":"d8e9bd22-fb2a-47f7-98b6-035b649f34d5","updatedAt":"2025-12-22T06:04:12.758Z","updatedBy":"d8e9bd22-fb2a-47f7-98b6-035b649f34d5","approvedAt":"2025-12-22T06:04:12.756Z","approvedBy":"d8e9bd22-fb2a-47f7-98b6-035b649f34d5","department":"Operations","isTemplate":false,"salaryData":{"id":3404,"risk":null,"team":null,"frame":null,"impact":null,"ltiLow":"0.00","ltiMid":"0.00","baseLow":"89285.71","baseMid":"107142.86","breadth":null,"ltiHigh":"0.00","stipLow":"0.00","stipMid":"0.00","baseHigh":"125000.00","stipHigh":"0.00","superLow":"10714.29","superMid":"12857.14","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","createdAt":"2025-12-22T07:56:46.989Z","createdBy":"system-slotting-script","jobRoleId":"f4700738-fd4e-4949-bbae-482d1deff57a","knowledge":null,"superHigh":"15000.00","updatedAt":"2025-12-23T05:42:01.234Z","updatedBy":"system-testing-script","complexity":null,"finalGrade":"T3.1","innovation":null,"environment":null,"totalPoints":"0.00","contribution":null,"impactPoints":"0.00","salaryMethod":"slotting","communication":null,"salaryGradeId":null,"knowledgePoints":"0.00","innovationPoints":"0.00","impactContribution":null,"communicationPoints":"0.00","recommendedSalaryLow":"100000.00","recommendedSalaryMid":"120000.00","knowledgeContribution":null,"recommendedSalaryHigh":"140000.00","innovationContribution":null,"communicationContribution":null},"description":"As an Area Manager, you will play a pivotal role in Rehab Management’s success. You will add value by developing and leading a high performing multi-disciplinary team. You will be responsible for the success of your profit centre through management of operations, local customer management, financial management and developing our people, playing an instrumental role in their career and development.","isCompleted":false,"reportingTo":"Regional Manager","customFields":{"jobFamilyGroup":"RM"},"directReports":"Rehabilitation Consultants/Technical Specialists/Assistant Area","experienceMax":0,"experienceMin":5,"employmentType":"Full Time","levelsBelowCeo":4,"accountabilities":[{"points":["Responsible for overall people leadership and management of all employees within the Area","Management of people-aligned activities including recruitment and selection, managing onboarding, induction, probation, performance and employee relations in-line with Rehab Management policies & procedures.","Identifying training needs, delivering training, and supporting the professional growth and skill development of all employees within the Area."],"heading":"People Management"},{"points":["Develop and implement strategic management plans and annual business plans for the Area, aligning it with the company’s goals and objectives.","Identify growth opportunities and execute effective strategies to expand the companies presence in the market.","Oversee day to day operations, including allocation of resource, workflow management, and performance monitoring."],"heading":"Strategic Leadership / Operational Management"},{"points":["Ensure your team’s productivity targets are achieved through effective supervision, high quality case management, durable service delivery and meeting SLA requirements.","Achieve or exceed budgeted revenue and EBIT targets for the Area.","Complete revenue forecasting activities."],"heading":"Financial Management"},{"points":["Establish and maintain strong relationships with key customers, including insurers, employers and brokers.","Undertake business development activities in strategically agreed pursuit customers.","Ensure compliance to customer reporting requirements."],"heading":"Customer Management"},{"points":["Drive uptake and competency of innovation services.","Contribute to the development of innovative service offerings and improve internal efficiencies."],"heading":"Continuous Improvement and Innovation"},{"points":["Support direct team to achieve quality assurance metrics in line with service level agreements.","Prepare for internal and external audits, ensuring compliance with case management procedures and corporate policies."],"heading":"Compliance, Quality, Systems and Processes"},{"points":["Manage office/facilities ensuring that staff have all necessary equipment and purpose fit facilities to support their day-to-day activities.","Ensure a robust project governance framework is applied to all approved projects."],"heading":"Project Management and Office Operations"},{"points":["While at work you take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Workplace Health and Safety"}],"keyRelationships":"Establish and maintain strong relationships with key customers, including insurers, employers and brokers. Collaborate with Client Relationship Managers to identify and capitalise on business development strategies.","softCompetencies":[{"points":["Has strong relationships with external and internal customer/stakeholders. Is able to leverage these relationships to better enable the team to deliver great outcomes.","Has strategic management of customer relationships at an account level. Ensures strategic alignment between service delivery and contract agreements.","Oversees management of any complaints. Provides guidance to AAM or TL on how to handle any issues.","Acts as an escalation point for the AM and has oversight of all customer complaints. Ensures these are solved quickly.","Creates a trusted network within RM and Arriba Group to support effective delivery and address challenges, especially when working outside of their area of expertise.","Provides guidance/coaching to consultants and team leaders on service delivery and case management outcomes across their account.","Builds and manages relationships with clients and stakeholders."],"heading":"Customer/Stakeholder Management"},{"points":["Through file reviews is able to recognise early when a win-win outcome is not possible and appropriately identifies alternative approaches to achieve best outcomes.","Communicates effectively and assertively in high-risk situations to resolve complex and/or sensitive issues and builds consensus.","Builds a compelling argument to support a position, leveraging the expertise of others to strengthen an argument.","Gains commitment and buy-in for strategic initiatives and priorities with the team by demonstrating their impact on organisational results.","Coaches AAM, TL and team on how to best position RTW plans and other occupational rehabilitation services to gain buy-in from key decision makers.","Able to influence across the account to identify and gain new opportunities.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Steps back to review performance across team and can explain how strategic objectives are being achieved.","Is able to identify and mitigate the root cause of issues for the team. Shares insights to build knowledge across the team.","Applies strategic thinking to review and adapt individual/team/unit objectives/targets according to business, industry and economic changing needs and is able to redefine & reprioritise business plan.","Leads the strategic file review of complex cases. Is able to strategically review existing data and financial reports to define new or evaluate existing account/portfolio strategies.","Challenges assumptions and underlying logic of team when reviewing files to encourage them to think outside the box.","Applies critical thinking to file reviews to assess any potential risks/gaps within files e.g., not following service delivery or product requirements.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Knows the reasoning behind key policies, practices, and procedures, and how they enable RM to achieve their goals.","Understands the implications of high risk or high duration cases to RM and the customer. Knows when in-depth review is required and who to engage to provide additional support.","Demonstrates an understanding of the impact of commercial decisions on people, processes, products and customers and mitigates any potential risk.","Understands the commercial imperatives associated with service delivery – can evaluate the cost vs. value associated with decisions and share this with the team.","Applies insights and in-depth understanding of commercial issues and the market to challenge and enhance each team member’s thinking.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Demonstrates strong financial acumen; able to analyse P/L statements, identify some revenue opportunities and implement cost saving strategies.","Has a thorough understanding of the financials for each customer and the impact of overall revenue. Applies this understanding to focus on high yield customers when appropriate.","Can assess, manage and monitor potential financial risks and implement strategies to address these.","Coaches others on key financial concepts.","Ensures compliance with all expense policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Sample point 1 - Please update with actual competency points","Sample point 2 - Please update with actual competency points","Sample point 3 - Please update with actual competency points"],"heading":"Compliant (Process Orientated)"},{"points":["Ensures team understands the importance of accurate and complete files. Provides support and guidance for TL and AAM when providing feedback to the team.","Reviews more complex files and is able to drill down below the standard data to provide commentary/insights about anomalies and unexpected results.","Uses systematic approach to ensure comprehensive collection of data. Is able to make decisions based on data and evidence.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the Service Delivery Team to pre-empt or rectify issues.","Ensures accurateness of written communication is provided to customers/stakeholders (own and others). Provides coaching and feedback to team, TL and AAM where required.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Attention to Detail"},{"points":["Has a clear understanding of operational KPIs across the team. Identifies potential challenges and or barriers and works with team, TL and AAM to overcome them.","Is able to allocate attention, effort and resources efficiently and effectively.","Has oversight of team caseload. Is responsible for the coordination and management of team workload. Supports the SM/GSM to identify appropriate workforce plan.","Maintains an overview of entire team’s workload. Conducts assessment and plans resources out to ensure all are working at appropriate capacity.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Encourages team to constantly seek opportunities for improvements and challenge conventional thinking and processes.","Regularly reviews procedures and/or processes across team/area to identify improvements and supports the implementation of these.","Promotes the importance of professional development and the application of learnings.","Seeks feedback from external customers/stakeholders to identify new trends and opportunities for improvements.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Applies extensive technical and clinical knowledge to more complex cases when conducting strategic file review. Provides support and coaching to team, TL and AAM.","Solid understanding of account management expectations and how to execute account management under specific contracts.","Thorough understanding of their framework and contracts (KPIs, T&Cs) relevant to their account. Develops and delivers training across RM.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Responsible for the induction and training of all new staff. Ensures they have the appropriate level of support. Follows and completes all the necessary induction/mentoring plans.","Provides coaching and feedback to each team member in timely and professional manner.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Sets the staff’s KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"educationRequired":null,"transformedSkills":[{"weightage":9,"originalSkill":"People Management","transformedPhrase":"Should have experience in People Management"},{"weightage":8,"originalSkill":"Strategic Leadership","transformedPhrase":"Should have experience in Strategic Leadership"},{"weightage":9,"originalSkill":"Financial Acumen","transformedPhrase":"Should have experience in Financial Acumen"},{"weightage":8,"originalSkill":"Customer and Stakeholder Engagement","transformedPhrase":"Should have experience in Customer and Stakeholder Engagement"},{"weightage":8,"originalSkill":"Regulatory Compliance and Risk Management","transformedPhrase":"Should have experience in Regulatory Compliance and Risk Management"},{"weightage":7,"originalSkill":"Operational Management","transformedPhrase":"Should have experience in Operational Management"},{"weightage":7,"originalSkill":"Continuous Improvement and Innovation","transformedPhrase":"Should have experience in Continuous Improvement and Innovation"},{"weightage":8,"originalSkill":"Critical Thinking","transformedPhrase":"Should have experience in Critical Thinking"},{"weightage":7,"originalSkill":"Influencing and Negotiation","transformedPhrase":"Should have experience in Influencing and Negotiation"},{"weightage":6,"originalSkill":"Attention to Detail","transformedPhrase":"Nice to have Attention to Detail"}],"experienceRequired":null,"recruitmentQuestions":{"id":1729,"tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","createdAt":"2025-12-02T18:54:59.258Z","createdBy":"d8e9bd22-fb2a-47f7-98b6-035b649f34d5","jobRoleId":"f4700738-fd4e-4949-bbae-482d1deff57a","questions":[{"question":"Describe a time when you successfully led a multi-disciplinary team to achieve a challenging goal. What strategies did you use to ensure everyone was aligned and motivated?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Look for examples of leadership, strategic planning, and team motivation. The candidate should demonstrate their ability to align team goals with company objectives and maintain team morale.","subCategoryName":null},{"question":"Can you provide an example of how you identified a growth opportunity in a previous role and the steps you took to capitalise on it?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Expect the candidate to discuss their analytical skills, strategic thinking, and ability to execute plans. They should show how they identified the opportunity and the impact of their actions on the business.","subCategoryName":null},{"question":"Tell me about a time when you had to manage a difficult client relationship. How did you handle the situation and what was the outcome?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"The candidate should demonstrate strong client management skills, problem-solving abilities, and effective communication. Look for a resolution-focused approach and positive outcomes.","subCategoryName":null},{"question":"Describe a situation where you had to implement a new process or system. How did you ensure compliance and quality were maintained?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Look for evidence of project management skills, attention to detail, and the ability to manage change. The candidate should show how they ensured adherence to standards and achieved desired results.","subCategoryName":null},{"question":"Give an example of a time when you had to manage financial targets. How did you ensure your team met or exceeded these targets?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Expect the candidate to discuss financial acumen, resource management, and leadership. They should demonstrate how they monitored performance and motivated their team to achieve financial goals.","subCategoryName":null},{"question":"Can you share an experience where you identified a need for professional development within your team? What actions did you take to address this?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"The candidate should highlight their ability to assess team needs, provide training, and support career development. Look for proactive approaches and positive impacts on team performance.","subCategoryName":null},{"question":"Tell me about a time when you had to make a decision that was not popular with your team. How did you ensure it aligned with Arriba Group's values and how did you communicate it?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for evidence of integrity, alignment with company values, and effective communication skills. The candidate should demonstrate how they balanced team concerns with organisational goals.","subCategoryName":"Living the Values"},{"question":"Describe a situation where you had to collaborate with a team member who had a different approach to problem-solving. How did you ensure a respectful and productive outcome?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for examples of teamwork, respect for diversity, and the ability to find common ground. The candidate should show how they valued different perspectives and achieved a successful outcome.","subCategoryName":"Collaboration & Respect"},{"question":"Can you provide an example of how you have fostered a culture of respect and collaboration within your team?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for evidence of leadership in promoting a positive team culture. The candidate should demonstrate initiatives taken to encourage respect and collaboration among team members.","subCategoryName":"Collaboration & Respect"},{"question":"Give me an example of a time when you had to adapt to a significant change in your work environment. How did you manage the transition and support your team through it?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for resilience and a proactive approach to change. The candidate should demonstrate how they managed their own adaptation and supported their team, highlighting any learning or growth that resulted.","subCategoryName":"Adaptability & Growth"},{"question":"Describe a time when you identified a growth opportunity for your team or organisation. What steps did you take to pursue it, and what was the outcome?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for initiative and strategic thinking. The candidate should show how they identified the opportunity, the actions they took to capitalise on it, and the impact it had on the team or organisation.","subCategoryName":"Adaptability & Growth"},{"question":"How have you ensured that your team's actions and decisions consistently reflect the values of Arriba Group?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for examples of leadership in embedding company values into team practices. The candidate should demonstrate how they communicate and reinforce these values in daily operations.","subCategoryName":"Living the Values"}],"updatedAt":"2025-12-02T18:55:02.704Z","updatedBy":"d8e9bd22-fb2a-47f7-98b6-035b649f34d5"},"functionalCompetencies":[{"points":["Coordinate and oversee daily operations to ensure efficiency and compliance with healthcare standards.","Implement and monitor operational policies and procedures in line with Australian healthcare regulations.","Manage resource allocation to optimise service delivery across multiple locations."],"heading":"Operational Management"},{"points":["Foster a positive work environment that encourages professional growth and team collaboration.","Mentor and support team leaders to enhance their leadership capabilities.","Develop and implement training programs to ensure staff are up-to-date with industry standards and practices."],"heading":"Leadership and Team Development"},{"points":["Manage budgets effectively to ensure financial sustainability and compliance with organisational goals.","Analyse financial reports to identify trends and areas for cost optimisation.","Ensure accurate financial forecasting and reporting in alignment with Australian accounting standards."],"heading":"Financial Acumen"},{"points":["Develop and maintain strong relationships with key stakeholders, including healthcare providers and regulatory bodies.","Ensure high levels of customer satisfaction through effective service delivery and feedback mechanisms.","Represent the organisation at industry events and forums to enhance brand reputation and networking opportunities."],"heading":"Customer and Stakeholder Engagement"},{"points":["Ensure all operations comply with Australian healthcare laws and regulations.","Identify and mitigate risks associated with service delivery and operational processes.","Conduct regular audits and reviews to maintain compliance and improve operational standards."],"heading":"Regulatory Compliance and Risk Management"}],"qualificationsAndLicenses":[{"points":["Recognised tertiary qualifications in Allied Health.","Minimum of 5 years’ experience in the field of occupational rehabilitation/injury management, 2 years’ of which has been in a management/supervisory capacity.","Police Check, Working with children / Vulnerable People check, identification documents and possess valid Working Rights.","Current and valid Australian drivers license."],"heading":"Mandatory Checks/Requirements"}]},"isDeleted":false,"deletedAt":null,"createdAt":"2025-12-02T12:11:06.590Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"e0f0dd0d-0c41-4e1f-85eb-bbe856025c2d","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Head of Managed Fund States","description":null,"department":"Operations","level":"Executive","employmentType":"Full-time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Bachelor's degree in Healthcare Management","Business Administration","or a related field","Master's degree in Health Administration or Business Administration (MBA) is highly desirable","Graduate Certificate in Health Services Management"],"reportingTo":"CEO – Rehab Management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop strategic plans for managed fund operations that align with the healthcare and medical industry standards in Australia.","Establish and maintain a comprehensive project management framework to support the execution of managed fund strategies."],"heading":"Planning and Organising"},{"points":["Monitor and adjust resource allocation to optimise the performance and efficiency of managed fund operations.","Oversee the day-to-day operations of managed funds, ensuring alignment with organisational goals and healthcare industry best practices.","Implement continuous improvement processes to enhance operational efficiency and service delivery in managed fund activities.","Ensure the effective utilisation of technology and systems to support managed fund operations and improve client outcomes.","Lead the development and implementation of operational policies and procedures that comply with Australian healthcare regulations."],"heading":"Operations"},{"points":["Coordinate with cross-functional teams to ensure the seamless integration of managed fund initiatives within the organisation.","Collaborate with senior leadership to align managed fund strategies with overall organisational objectives.","Facilitate effective communication and collaboration between departments to support the successful delivery of managed fund services.","Provide regular updates and insights to internal stakeholders on the performance and progress of managed fund initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong relationships with external partners and clients to enhance the reputation and reach of managed fund services.","Represent the organisation at industry events and forums to promote managed fund capabilities and establish thought leadership.","Negotiate and manage contracts with external service providers to ensure value for money and alignment with organisational goals."],"heading":"External Stakeholder Management"},{"points":["Ensure all managed fund activities comply with relevant Australian healthcare regulations and industry standards.","Identify and mitigate risks associated with managed fund operations to protect the organisation's interests and reputation.","Develop and implement governance frameworks to ensure transparency and accountability in managed fund management."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Focuses on strategic relationships with external customers/stakeholders. Identifies new opportunities and builds relationships with new organisations/customers.","Develops benchmarks for the delivery of great customeexperience. Understands the importance of building customer loyalty","Acts as an escalation point for the AM/SM and has oversight of all customer complaints. Ensures these are solved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Gains commitment and buy-in for strategic initiatives and priorities with the team by demonstrating their impact on organisational results.","Inspires and persuades others to follow direction, purse and achieve goals, and adopt new positions or opinions.","Leverages external networks and contacts to gather information, insight and influence outcomes at an account level.","Leads critical decisions between third party regarding contract terms; negotiate and develop complex contracts and/or agreement"],"heading":"Influencing and Negotiation"},{"points":["Applies industry knowledge to explore future possibilities and anticipate potential risks for RM in order to drive strategic growth.","Applies strategic thinking to review and adapt individual/team/unit objectives/targets according to business, industry and economic changing needs and is able to redefine & reprioritise business plan."],"heading":"Critical Thinking"},{"points":["Thinks beyond the boundaries of business lines, adopting a broad view to recognise problems, align priorities and drive the strategic goals of RM and Arriba.","Anticipates situations at least 3 years ahead and acts to create strategic opportunities or avoid problems."],"heading":"Business Acumen"},{"points":["Knows their balance sheet and interrelationships between key financial and performance indicators. Applies these to budget analysis and revenue forecasting.","Understands more complex business concepts and financial and how these relate to balance sheet of RM and Arriba Group","Coaches others on key financial concepts Ensures they and team compile with all expenses policies and procedures."],"heading":"Financial"},{"points":["Demonstrates advanced understanding across all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Supports the embedding of a high-performance culture and ensures teams meet quality expectations by coaching them to achieve high levels of delivery and compliance standards, positioning this as a key differentiator for RM."],"heading":"Compliant (Process Orientated)"},{"points":["Demonstrates strong commitment to critique of own work to ensure accuracy and completeness.","Uses systematic approach to ensure comprehensive collection of data. Is able to make decisions based on data and evidence.","Supports the GSM in ensuring all staff understand the importance of accurate and complete work in exceeding customer and quality metrics"],"heading":"Attention to Detail"},{"points":["Sets and implements the strategic business and workforce plans in conjunction with GM and P&C to achieve their strategic priorities","Priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities","Is seen as a role model. Allocates their attention, effort and resources efficiently and effectively based on importance, urgency and value. Coaches others"],"heading":"Planning and Prioritisation"},{"points":["Defines process improvements to achieve business performance; manages key business processes from end-to-end such that they add value to the business.","Champions process improvement ideas and supports their implementation."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Develops workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C. Ensures the focus is on critical success factors need to deliver strategy.","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Healthcare Management, Business Administration, or a related field","Master's degree in Health Administration or Business Administration (MBA) is highly desirable","Graduate Certificate in Health Services Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on management within the healthcare sector"],"heading":"Professional Licenses"},{"points":["Certification from the Australian Institute of Management (AIM)","Membership with the Australian College of Health Service Management (ACHSM)","Certification in Project Management (e.g., PRINCE2 or PMP) relevant to healthcare operations"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrate strategic leadership in managing fund operations across multiple states.","Foster a culture of collaboration and continuous improvement within the team.","Develop and implement operational strategies aligned with organisational goals."],"heading":"Leadership and Management"},{"points":["Oversee budgeting and financial performance of managed funds.","Analyse financial data to inform decision-making and optimise fund performance.","Ensure compliance with Australian financial regulations and standards."],"heading":"Financial Acumen"},{"points":["Build and maintain strong relationships with key stakeholders, including healthcare providers and regulatory bodies.","Effectively communicate fund performance and strategic initiatives to stakeholders.","Collaborate with cross-functional teams to enhance service delivery."],"heading":"Stakeholder Engagement"},{"points":["Ensure all fund operations comply with Australian healthcare and medical regulations.","Stay updated on changes in legislation affecting managed funds.","Implement risk management strategies to mitigate compliance risks."],"heading":"Regulatory Compliance"},{"points":["Drive operational efficiency through process optimisation and innovation.","Monitor and evaluate fund performance metrics to ensure service quality.","Implement best practices in fund management to achieve organisational objectives."],"heading":"Operational Excellence"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"State Leadership","jobFamilyGroup":"RM"},"careerTrack":"Executive","jobFamily":"Operations","jobFamilyGroup":"RM","skills":[{"skill":"Strategic Planning and Organising","weightage":9},{"skill":"Operational Management in Healthcare","weightage":9},{"skill":"Stakeholder Engagement and Management","weightage":8},{"skill":"Regulatory Compliance in Australian Healthcare","weightage":9},{"skill":"Financial Acumen and Budget Management","weightage":8},{"skill":"Project Management in Healthcare Operations","weightage":7},{"skill":"Risk Management and Governance","weightage":8},{"skill":"Leadership and Team Development","weightage":8},{"skill":"Continuous Improvement and Innovation","weightage":7},{"skill":"Critical Thinking and Problem Solving","weightage":8}],"kpis":[{"points":[{"point":"Increase the profitability of managed fund operations by 10% by the end of FY2026 through strategic resource allocation and cost management.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher in managed fund services by June 2026, as measured by client feedback surveys.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce the average processing time for managed fund transactions by 15% by December 2026 through process optimisation and technology enhancements.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the managed fund team's participation in professional development programs by 25% by June 2026 to enhance skills and knowledge.","weightage":20},{"point":"Implement at least two innovative solutions in managed fund operations by December 2026 to improve service delivery and operational efficiency.","weightage":20}],"category":"Learning and Growth"}],"jobAd":{"id":"e0f0dd0d-0c41-4e1f-85eb-bbe856025c2d","kpis":[{"points":[{"point":"Increase the profitability of managed fund operations by 10% by the end of FY2026 through strategic resource allocation and cost management.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher in managed fund services by June 2026, as measured by client feedback surveys.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce the average processing time for managed fund transactions by 15% by December 2026 through process optimisation and technology enhancements.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the managed fund team's participation in professional 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Solving","weightage":8}],"status":"approved","version":1,"location":"Sydney","createdAt":"2025-11-07T09:34:08.243Z","createdBy":"d8e9bd22-fb2a-47f7-98b6-035b649f34d5","updatedAt":"2026-02-06T19:12:03.535Z","updatedBy":"d8e9bd22-fb2a-47f7-98b6-035b649f34d5","approvedAt":null,"approvedBy":null,"department":"Operations","isTemplate":false,"salaryData":{"id":3300,"risk":null,"team":null,"frame":null,"impact":null,"ltiLow":"0.00","ltiMid":"0.00","baseLow":"160714.29","baseMid":"178571.43","breadth":null,"ltiHigh":"0.00","stipLow":"0.00","stipMid":"0.00","baseHigh":"196428.57","stipHigh":"0.00","superLow":"19285.71","superMid":"21428.57","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","createdAt":"2025-12-10T09:25:37.686Z","createdBy":"d8e9bd22-fb2a-47f7-98b6-035b649f34d5","jobRoleId":"e0f0dd0d-0c41-4e1f-85eb-bbe856025c2d","knowledge":null,"superHigh":"23571.43","updatedAt":"2025-12-24T16:27:44.827Z","updatedBy":"system-slotting-script","complexity":null,"finalGrade":"S2","innovation":null,"environment":null,"totalPoints":"0.00","contribution":null,"impactPoints":"0.00","salaryMethod":"slotting","communication":null,"salaryGradeId":null,"stiPercentage":null,"knowledgePoints":"0.00","innovationPoints":"0.00","impactContribution":null,"communicationPoints":"0.00","recommendedSalaryLow":"180000.00","recommendedSalaryMid":"200000.00","knowledgeContribution":null,"recommendedSalaryHigh":"220000.00","innovationContribution":null,"communicationContribution":null},"description":null,"isCompleted":false,"reportingTo":"CEO – Rehab Management","customFields":{"jobFamily":"State Leadership","jobFamilyGroup":"RM"},"directReports":null,"experienceMax":0,"experienceMin":0,"employmentType":"Full-time","levelsBelowCeo":1,"accountabilities":[{"points":["Develop strategic plans for managed fund operations that align with the healthcare and medical industry standards in Australia.","Establish and maintain a comprehensive project management framework to support the execution of managed fund strategies."],"heading":"Planning and Organising"},{"points":["Monitor and adjust resource allocation to optimise the performance and efficiency of managed fund operations.","Oversee the day-to-day operations of managed funds, ensuring alignment with organisational goals and healthcare industry best practices.","Implement continuous improvement processes to enhance operational efficiency and service delivery in managed fund activities.","Ensure the effective utilisation of technology and systems to support managed fund operations and improve client outcomes.","Lead the development and implementation of operational policies and procedures that comply with Australian healthcare regulations."],"heading":"Operations"},{"points":["Coordinate with cross-functional teams to ensure the seamless integration of managed fund initiatives within the organisation.","Collaborate with senior leadership to align managed fund strategies with overall organisational objectives.","Facilitate effective communication and collaboration between departments to support the successful delivery of managed fund services.","Provide regular updates and insights to internal stakeholders on the performance and progress of managed fund initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong relationships with external partners and clients to enhance the reputation and reach of managed fund services.","Represent the organisation at industry events and forums to promote managed fund capabilities and establish thought leadership.","Negotiate and manage contracts with external service providers to ensure value for money and alignment with organisational goals."],"heading":"External Stakeholder Management"},{"points":["Ensure all managed fund activities comply with relevant Australian healthcare regulations and industry standards.","Identify and mitigate risks associated with managed fund operations to protect the organisation's interests and reputation.","Develop and implement governance frameworks to ensure transparency and accountability in managed fund management."],"heading":"Compliance, Risk and Governance"}],"keyRelationships":null,"softCompetencies":[{"points":["Focuses on strategic relationships with external customers/stakeholders. Identifies new opportunities and builds relationships with new organisations/customers.","Develops benchmarks for the delivery of great customeexperience. Understands the importance of building customer loyalty","Acts as an escalation point for the AM/SM and has oversight of all customer complaints. Ensures these are solved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Gains commitment and buy-in for strategic initiatives and priorities with the team by demonstrating their impact on organisational results.","Inspires and persuades others to follow direction, purse and achieve goals, and adopt new positions or opinions.","Leverages external networks and contacts to gather information, insight and influence outcomes at an account level.","Leads critical decisions between third party regarding contract terms; negotiate and develop complex contracts and/or agreement"],"heading":"Influencing and Negotiation"},{"points":["Applies industry knowledge to explore future possibilities and anticipate potential risks for RM in order to drive strategic growth.","Applies strategic thinking to review and adapt individual/team/unit objectives/targets according to business, industry and economic changing needs and is able to redefine & reprioritise business plan."],"heading":"Critical Thinking"},{"points":["Thinks beyond the boundaries of business lines, adopting a broad view to recognise problems, align priorities and drive the strategic goals of RM and Arriba.","Anticipates situations at least 3 years ahead and acts to create strategic opportunities or avoid problems."],"heading":"Business Acumen"},{"points":["Knows their balance sheet and interrelationships between key financial and performance indicators. Applies these to budget analysis and revenue forecasting.","Understands more complex business concepts and financial and how these relate to balance sheet of RM and Arriba Group","Coaches others on key financial concepts Ensures they and team compile with all expenses policies and procedures."],"heading":"Financial"},{"points":["Demonstrates advanced understanding across all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Supports the embedding of a high-performance culture and ensures teams meet quality expectations by coaching them to achieve high levels of delivery and compliance standards, positioning this as a key differentiator for RM."],"heading":"Compliant (Process Orientated)"},{"points":["Demonstrates strong commitment to critique of own work to ensure accuracy and completeness.","Uses systematic approach to ensure comprehensive collection of data. Is able to make decisions based on data and evidence.","Supports the GSM in ensuring all staff understand the importance of accurate and complete work in exceeding customer and quality metrics"],"heading":"Attention to Detail"},{"points":["Sets and implements the strategic business and workforce plans in conjunction with GM and P&C to achieve their strategic priorities","Priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities","Is seen as a role model. Allocates their attention, effort and resources efficiently and effectively based on importance, urgency and value. Coaches others"],"heading":"Planning and Prioritisation"},{"points":["Defines process improvements to achieve business performance; manages key business processes from end-to-end such that they add value to the business.","Champions process improvement ideas and supports their implementation."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Develops workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C. Ensures the focus is on critical success factors need to deliver strategy.","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"educationRequired":["Bachelor's degree in Healthcare Management","Business Administration","or a related field","Master's degree in Health Administration or Business Administration (MBA) is highly desirable","Graduate Certificate in Health Services Management"],"transformedSkills":[{"weightage":9,"originalSkill":"Strategic Planning and Organising","transformedPhrase":"Should have experience in Strategic Planning and Organising"},{"weightage":9,"originalSkill":"Operational Management in Healthcare","transformedPhrase":"Should have experience in Operational Management in Healthcare"},{"weightage":8,"originalSkill":"Stakeholder Engagement and Management","transformedPhrase":"Should have experience in Stakeholder Engagement and Management"},{"weightage":9,"originalSkill":"Regulatory Compliance in Australian Healthcare","transformedPhrase":"Should have experience in Regulatory Compliance in Australian Healthcare"},{"weightage":8,"originalSkill":"Financial Acumen and Budget Management","transformedPhrase":"Should have experience in Financial Acumen and Budget Management"},{"weightage":7,"originalSkill":"Project Management in Healthcare Operations","transformedPhrase":"Should have experience in Project Management in Healthcare Operations"},{"weightage":8,"originalSkill":"Risk Management and Governance","transformedPhrase":"Should have experience in Risk Management and Governance"},{"weightage":8,"originalSkill":"Leadership and Team Development","transformedPhrase":"Should have experience in Leadership and Team Development"},{"weightage":7,"originalSkill":"Continuous Improvement and Innovation","transformedPhrase":"Should have experience in Continuous Improvement and Innovation"},{"weightage":8,"originalSkill":"Critical Thinking and Problem Solving","transformedPhrase":"Should have experience in Critical Thinking and Problem Solving"}],"experienceRequired":null,"recruitmentQuestions":{"id":1760,"tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","createdAt":"2025-12-02T19:36:25.587Z","createdBy":"d8e9bd22-fb2a-47f7-98b6-035b649f34d5","jobRoleId":"e0f0dd0d-0c41-4e1f-85eb-bbe856025c2d","questions":[{"question":"Can you describe your experience with developing strategic plans for managed fund operations in the healthcare sector?","categoryId":"functional","difficulty":"intermediate","categoryName":"Functional","expectedAnswer":"Look for an understanding of strategic planning processes and alignment with healthcare industry standards.","subCategoryName":null},{"question":"How do you ensure compliance with Australian healthcare regulations in managed fund operations?","categoryId":"functional","difficulty":"beginner","categoryName":"Functional","expectedAnswer":"Candidate should demonstrate knowledge of relevant regulations and how to implement compliance measures.","subCategoryName":null},{"question":"What methods do you use to monitor and adjust resource allocation for optimal performance in managed fund operations?","categoryId":"functional","difficulty":"intermediate","categoryName":"Functional","expectedAnswer":"Look for experience in resource management and the ability to adapt to changing needs.","subCategoryName":null},{"question":"Describe a time when you implemented a continuous improvement process in fund management. What was the outcome?","categoryId":"functional","difficulty":"intermediate","categoryName":"Functional","expectedAnswer":"Candidate should provide examples of process improvements and their impact on efficiency and service delivery.","subCategoryName":null},{"question":"How do you build and maintain relationships with external partners and clients in the healthcare industry?","categoryId":"functional","difficulty":"beginner","categoryName":"Functional","expectedAnswer":"Look for strong communication skills and strategies for effective stakeholder engagement.","subCategoryName":null},{"question":"What strategies do you use to lead a team towards achieving high performance and client satisfaction in managed fund operations?","categoryId":"functional","difficulty":"intermediate","categoryName":"Functional","expectedAnswer":"Candidate should demonstrate leadership skills and the ability to foster a culture of excellence.","subCategoryName":null},{"question":"Can you explain how you would oversee budgeting and financial performance of managed funds?","categoryId":"functional","difficulty":"beginner","categoryName":"Functional","expectedAnswer":"Look for understanding of financial management principles and experience in budget oversight.","subCategoryName":null},{"question":"How do you ensure effective communication and collaboration between departments for successful delivery of managed fund services?","categoryId":"functional","difficulty":"beginner","categoryName":"Functional","expectedAnswer":"Candidate should highlight communication strategies and examples of cross-functional collaboration.","subCategoryName":null},{"question":"What approach do you take to negotiate and manage contracts with external service providers?","categoryId":"functional","difficulty":"intermediate","categoryName":"Functional","expectedAnswer":"Look for negotiation skills and experience in managing contracts to ensure alignment with organisational goals.","subCategoryName":null},{"question":"How do you stay updated on changes in legislation affecting managed funds and implement risk management strategies?","categoryId":"functional","difficulty":"advanced","categoryName":"Functional","expectedAnswer":"Candidate should demonstrate proactive learning and application of risk management strategies.","subCategoryName":null},{"question":"Describe a time when you had to develop a strategic plan for a project. How did you ensure it aligned with industry standards and organisational goals?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Look for evidence of strategic thinking, alignment with industry standards, and organisational objectives. The candidate should demonstrate planning and organisational skills.","subCategoryName":null},{"question":"Can you provide an example of how you have improved operational efficiency in a previous role?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Expect examples of process optimisation, innovation, and continuous improvement. The candidate should show an understanding of operational excellence.","subCategoryName":null},{"question":"Tell me about a time when you had to manage a difficult stakeholder relationship. How did you handle it?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Look for strong communication and negotiation skills. The candidate should demonstrate the ability to build and maintain relationships and resolve conflicts.","subCategoryName":null},{"question":"Describe a situation where you had to ensure compliance with regulations. What steps did you take?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"The candidate should show attention to detail and knowledge of regulatory compliance. Look for a structured approach to ensuring adherence to regulations.","subCategoryName":null},{"question":"Give an example of a time when you had to lead a team through a significant change. How did you ensure a smooth transition?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Expect leadership and change management skills. The candidate should demonstrate the ability to guide a team and manage resistance to change.","subCategoryName":null},{"question":"Can you share an experience where you had to make a critical decision with limited information? What was the outcome?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Look for critical thinking and decision-making skills. The candidate should show how they assessed risks and made informed decisions.","subCategoryName":null},{"question":"Describe a time when you had to manage a project with competing priorities. How did you prioritise tasks?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"The candidate should demonstrate planning and prioritisation skills. Look for examples of how they managed time and resources effectively.","subCategoryName":null},{"question":"Tell me about a time when you identified a potential risk in a project. How did you address it?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Expect risk management skills. The candidate should show how they identified, assessed, and mitigated risks to protect organisational interests.","subCategoryName":null},{"question":"Can you provide an example of how you have used financial data to inform a decision?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Look for financial acumen and analytical skills. The candidate should demonstrate how they used data to make informed decisions and optimise performance.","subCategoryName":null},{"question":"Describe a time when you had to influence a key decision maker. What approach did you take?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Expect influencing and negotiation skills. The candidate should show how they built a compelling argument and gained support for their position.","subCategoryName":null},{"question":"Tell me about a time when you had to make a decision that was not popular but necessary for the organisation. How did you ensure it aligned with the company's values?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for evidence of integrity, alignment with company values, and the ability to make tough decisions while maintaining organisational culture.","subCategoryName":"Living the Values"},{"question":"Describe a situation where you had to uphold the company's values in a challenging situation. What was the outcome?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Expect examples of integrity, commitment to company values, and how the candidate navigated challenges while staying true to organisational principles.","subCategoryName":"Living the Values"},{"question":"Can you provide an example of a time when you worked with a team member who had a different working style? How did you ensure effective collaboration?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for examples of teamwork, respect for diversity, and strategies used to bridge differences and achieve a successful outcome.","subCategoryName":"Collaboration & Respect"},{"question":"Tell me about a time when you had to collaborate with a cross-functional team to achieve a goal. How did you ensure respect and effective communication?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Expect examples of cross-functional collaboration, respect for different roles, and effective communication strategies.","subCategoryName":"Collaboration & Respect"},{"question":"Describe a situation where you had to manage a conflict within your team. How did you handle it and what was the result?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for conflict resolution skills, respect for all parties involved, and the ability to maintain team cohesion.","subCategoryName":"Collaboration & Respect"},{"question":"Give me an example of when you had to adapt to a significant change in your work environment. How did you manage the transition?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Expect examples of resilience, openness to change, and strategies used to manage transitions effectively.","subCategoryName":"Adaptability & Growth"},{"question":"Tell me about a time when you had to learn a new skill or process quickly. How did you approach the learning process?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for a continuous learning mindset, ability to quickly acquire new skills, and how the candidate applied the new knowledge.","subCategoryName":"Adaptability & Growth"},{"question":"Describe a situation where you had to pivot your strategy due to unforeseen circumstances. What steps did you take to adapt?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Expect examples of strategic thinking, adaptability, and the ability to reassess and redirect efforts effectively.","subCategoryName":"Adaptability & Growth"},{"question":"Can you share an experience where you sought feedback to improve your performance? How did you implement the feedback?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for openness to feedback, willingness to improve, and specific actions taken to enhance performance.","subCategoryName":"Adaptability & Growth"},{"question":"Tell me about a time when you had to advocate for a decision that was in line with the company's values but faced resistance. How did you handle it?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Expect examples of advocacy, commitment to values, and strategies used to gain support for value-aligned decisions.","subCategoryName":"Living the Values"}],"updatedAt":"2025-12-02T19:36:36.147Z","updatedBy":"d8e9bd22-fb2a-47f7-98b6-035b649f34d5"},"functionalCompetencies":[{"points":["Demonstrate strategic leadership in managing fund operations across multiple states.","Foster a culture of collaboration and continuous improvement within the team.","Develop and implement operational strategies aligned with organisational goals."],"heading":"Leadership and Management"},{"points":["Oversee budgeting and financial performance of managed funds.","Analyse financial data to inform decision-making and optimise fund performance.","Ensure compliance with Australian financial regulations and standards."],"heading":"Financial Acumen"},{"points":["Build and maintain strong relationships with key stakeholders, including healthcare providers and regulatory bodies.","Effectively communicate fund performance and strategic initiatives to stakeholders.","Collaborate with cross-functional teams to enhance service delivery."],"heading":"Stakeholder Engagement"},{"points":["Ensure all fund operations comply with Australian healthcare and medical regulations.","Stay updated on changes in legislation affecting managed funds.","Implement risk management strategies to mitigate compliance risks."],"heading":"Regulatory Compliance"},{"points":["Drive operational efficiency through process optimisation and innovation.","Monitor and evaluate fund performance metrics to ensure service quality.","Implement best practices in fund management to achieve organisational objectives."],"heading":"Operational Excellence"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Healthcare Management, Business Administration, or a related field","Master's degree in Health Administration or Business Administration (MBA) is highly desirable","Graduate Certificate in Health Services Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on management within the healthcare sector"],"heading":"Professional Licenses"},{"points":["Certification from the Australian Institute of Management (AIM)","Membership with the Australian College of Health Service Management (ACHSM)","Certification in Project Management (e.g., PRINCE2 or PMP) relevant to healthcare operations"],"heading":"Industry-Specific Certifications"}]},"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-07T09:34:08.243Z","updatedAt":"2026-02-24T00:24:21.059Z"},{"id":"93233a30-5205-430f-89b7-3396638b40dd","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Head of Client Relationships and Customer Experience","description":"The Head of Client Relations  is a senior leadership role responsible for managing a strategic customer portfolio and guiding a team of Client Relationship Managers to ensure service delivery exceeds expectations. This position focuses on driving business growth through proactive account management, business development, and the pursuit of long-term partnerships while ensuring 95% compliance with contractual requirements. Candidates typically require a Bachelor’s or Master’s degree in an allied health field and over five years of occupational rehabilitation experience","department":null,"level":"Executive","employmentType":"Full-time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Bachelor's degree in Business Administration or Management","Bachelor's degree in Healthcare Management","Bachelor's degree in Marketing or Communications","Graduate Certificate in Customer Experience Management","Graduate Diploma in Health Services Management"],"reportingTo":"CEO – Rehab Management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic partnership plans aligned with the organisation's healthcare objectives.","Identify and prioritise potential partners in the healthcare sector to enhance service offerings.","Establish timelines and milestones for partnership initiatives to ensure timely execution."],"heading":"Planning and Organising"},{"points":["Oversee the execution of partnership agreements to ensure mutual benefits and compliance with healthcare standards.","Monitor and evaluate the performance of partnerships to identify areas for improvement.","Facilitate the integration of partner services into existing operations to enhance service delivery.","Manage resources effectively to support partnership activities and achieve organisational goals."],"heading":"Operations"},{"points":["Coordinate with internal teams to ensure alignment of partnership goals with overall business strategies.","Ensure effective communication and collaboration between partners and internal teams.","Collaborate with internal departments to gather insights and feedback on partnership performance.","Provide regular updates to senior management on partnership progress and outcomes.","Foster a culture of collaboration and knowledge sharing across teams to support partnership success."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong relationships with key partners in the healthcare industry.","Negotiate partnership terms and agreements to ensure alignment with organisational objectives.","Represent the organisation at industry events and forums to enhance visibility and foster new partnerships."],"heading":"External Stakeholder Management"},{"points":["Ensure all partnership activities comply with Australian healthcare regulations and standards.","Identify and mitigate risks associated with partnerships to protect organisational interests.","Maintain accurate records of partnership agreements and activities for audit and compliance purposes."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Focuses on strategic relationships with external customers/stakeholders. Identifies new opportunities and builds relationships with new organisations/customers.","Develops benchmarks for the delivery of great customeexperience. Understands the importance of building customer loyalty","Acts as an escalation point for the AM/SM and has oversight of all customer complaints. Ensures these are solved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Gains commitment and buy-in for strategic initiatives and priorities with the team by demonstrating their impact on organisational results.","Inspires and persuades others to follow direction, purse and achieve goals, and adopt new positions or opinions.","Leverages external networks and contacts to gather information, insight and influence outcomes at an account level.","Leads critical decisions between third party regarding contract terms; negotiate and develop complex contracts and/or agreement"],"heading":"Influencing and Negotiation"},{"points":["Applies industry knowledge to explore future possibilities and anticipate potential risks for RM in order to drive strategic growth.","Applies strategic thinking to review and adapt individual/team/unit objectives/targets according to business, industry and economic changing needs and is able to redefine & reprioritise business plan."],"heading":"Critical Thinking"},{"points":["Thinks beyond the boundaries of business lines, adopting a broad view to recognise problems, align priorities and drive the strategic goals of RM and Arriba.","Anticipates situations at least 3 years ahead and acts to create strategic opportunities or avoid problems."],"heading":"Business Acumen"},{"points":["Knows their balance sheet and interrelationships between key financial and performance indicators. Applies these to budget analysis and revenue forecasting.","Understands more complex business concepts and financial and how these relate to balance sheet of RM and Arriba Group","Coaches others on key financial concepts Ensures they and team compile with all expenses policies and procedures."],"heading":"Financial"},{"points":["Demonstrates advanced understanding across all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Supports the embedding of a high-performance culture and ensures teams meet quality expectations by coaching them to achieve high levels of delivery and compliance standards, positioning this as a key differentiator for RM."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately.","Is seen as a role model.","Conducts a thorough analysis of files for team.","Ensures they are complete and accurate. Can suggest alternate solutions to one delivered.","Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incompleteness. Is able to work with the Service Delivery Team to pre-empt or rectify issues.","Ensures accurateness of written communication is provided to customers/stakeholders (own and others). Provides coaching and feedback to Service Delivery Managers where required."],"heading":"Attention to Detail"},{"points":["Sets and implements the strategic business and workforce plans in conjunction with GM and P&C to achieve their strategic priorities","Priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities","Is seen as a role model. Allocates their attention, effort and resources efficiently and effectively based on importance, urgency and value. Coaches others"],"heading":"Planning and Prioritisation"},{"points":["Defines process improvements to achieve business performance; manages key business processes from end-to-end such that they add value to the business.","Champions process improvement ideas and supports their implementation."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Develops workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C. Ensures the focus is on critical success factors need to deliver strategy.","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration or Management","Bachelor's degree in Healthcare Management","Bachelor's degree in Marketing or Communications","Graduate Certificate in Customer Experience Management","Graduate Diploma in Health Services Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on client relationships and customer experience rather than clinical practice."],"heading":"Professional Licenses"},{"points":["Certification in Customer Experience (CCXP) from the Customer Experience Professionals Association","Certificate IV in Leadership and Management","Certified Health Manager (CHM) from the Australasian College of Health Service Management","Diploma of Project Management","Certificate in Healthcare Customer Service"],"heading":"Industry-Specific Certifications"},{"points":["Course in Advanced Communication Skills","Workshop on Strategic Relationship Management","Training in Emotional Intelligence for Leaders","Seminar on Healthcare Industry Trends","Course in Digital Marketing Strategies"],"heading":"Relevant Professional Development Courses"},{"points":["Membership with the Australian Institute of Management","Membership with the Customer Service Institute of Australia","Membership with the Australasian College of Health Service Management","Membership with the Australian Marketing Institute","Membership with the Australian Healthcare and Hospitals Association"],"heading":"Membership in Professional Organisations"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and maintain strong relationships with key clients in the healthcare sector.","Implement strategies to enhance client satisfaction and retention.","Utilise data-driven insights to anticipate client needs and tailor services accordingly."],"heading":"Client Relationship Management"},{"points":["Design and execute comprehensive customer experience strategies aligned with organisational goals.","Lead initiatives to improve patient engagement and satisfaction across all touchpoints.","Monitor and analyse customer feedback to drive continuous improvement in service delivery."],"heading":"Customer Experience Strategy"},{"points":["Ensure all client interactions and services comply with Australian healthcare regulations and standards.","Stay updated on changes in healthcare legislation and integrate them into client relationship practices.","Develop policies and procedures to maintain compliance and mitigate risks."],"heading":"Regulatory Compliance and Standards"},{"points":["Lead and mentor a team to deliver exceptional client service and experience.","Foster a culture of collaboration and continuous learning within the client experience department.","Identify and address skill gaps through targeted training and development programs."],"heading":"Team Leadership and Development"},{"points":["Utilise data analytics to measure client satisfaction and identify areas for improvement.","Prepare and present reports on client experience metrics to senior management.","Leverage technology to enhance data collection and analysis processes."],"heading":"Data Analysis and Reporting"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Corporate Leadership","jobFamilyGroup":"RM"},"careerTrack":"Executive","jobFamily":null,"jobFamilyGroup":"RM","skills":[{"skill":"Strategic Partnership Development","weightage":9},{"skill":"Client Relationship Management","weightage":9},{"skill":"Healthcare Regulatory Compliance","weightage":8},{"skill":"Data Analysis and Reporting","weightage":8},{"skill":"Customer Experience Strategy","weightage":9},{"skill":"Team Leadership and Development","weightage":8},{"skill":"Financial Acumen","weightage":7},{"skill":"Influencing and Negotiation","weightage":8},{"skill":"Critical Thinking","weightage":7},{"skill":"Continuous Improvement","weightage":7}],"kpis":[{"points":[{"point":"Increase revenue from strategic partnerships by 15% by the end of Q4 2026, ensuring alignment with organisational healthcare objectives.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher in partnership-related services by Q4 2026, as measured by customer feedback surveys.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce the average time to integrate new partner services into existing operations by 20% by Q3 2026, ensuring efficient service delivery.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Conduct quarterly training sessions for internal teams on partnership management, achieving at least 90% attendance and positive feedback by Q4 2026.","weightage":20},{"point":"Develop and implement a knowledge-sharing platform by Q2 2026, with at least 75% of internal stakeholders actively participating by the end of the year.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-07T09:34:08.243Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"49440e6b-3669-4ec6-bf85-517992cb8724","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"National Partnerships Manager","description":null,"department":"Client Experience","level":"Senior Leadership","employmentType":"Full-time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Bachelor's degree in Business Administration, Healthcare Management, or a related field, Master's degree in Business Administration (MBA) or Healthcare Management is advantageous, Certificate in Health Services Management or equivalent"],"reportingTo":"Head of Client Relationships and Customer Experience","directReports":"0","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Contribute to the development and implementation of partnership plans aligned with the relevant portfolio's healthcare objectives, within established frameworks and guidance from senior management.","Identify and prioritise potential partners in the healthcare sector to enhance service offerings.","Establish timelines and milestones for partnership initiatives within the portfolio to ensure timely execution."],"heading":"Planning and Organising"},{"points":["Support the execution of partnership agreements to ensure mutual benefits and compliance with healthcare standards, escalating complex issues to senior management as required.","Monitor and evaluate the performance of partnerships to identify areas for improvement.","Facilitate the integration of partner services into existing operations to enhance service delivery.","Support the effective use of resources to enable partnership activities and achieve portfolio goals, within plans agreed with senior management."],"heading":"Operations"},{"points":["Coordinate with internal teams across the business unit to ensure alignment of partnership goals with relevant business strategies.","Ensure effective communication and collaboration between partners and internal teams.","Collaborate with internal departments to gather insights and feedback on partnership performance.","Provide specialist recommendations and regular updates to senior management on partnership progress, risks, and operational outcomes within the defined portfolio.","Foster a culture of collaboration and knowledge sharing across teams to support partnership success."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong relationships with key partners in the healthcare industry.","Support the negotiation of partnership terms and agreements within pre-defined parameters, preparing recommendations and documentation for review and approval by more senior decision-makers.","Participate in industry events and forums, as directed, to support organisational visibility and contribute to fostering new partnerships within the relevant portfolio."],"heading":"External Stakeholder Management"},{"points":["Ensure all partnership activities comply with Australian healthcare regulations and standards.","Support the identification and mitigation of risks associated with partnerships within defined parameters, escalating complex or ambiguous matters to senior management to protect portfolio interests.","Maintain accurate records of partnership agreements and activities for audit and compliance purposes."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Has a solid understanding of key customers and stakeholders across their account at a state or national level.","Has ownership of the account relationship and acts as the key contact, accountable for overall account management for the customer.","Cascades information and updates from external stakeholders relevant to their account.","Provides guidance and coaching to consultants and team leaders on service delivery and case management outcomes across their account."],"heading":"Customer/Stakeholder Management"},{"points":["Negotiates in tough situations with both external and internal stakeholders; demonstrate confidence, good political savvy and maintain credibility with key decision makers internally and externally.","Builds a compelling argument to support a position, leveraging the expertise of others to strengthen an argument.","Is able to significantly change the perspective of people with respect to an issue, gaining their support and agreement."],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Knows the reasoning behind key policies, practices, and procedures, and how they enable RM to achieve their goals.","Understands the implications of high risk or high duration cases to RM and the customer. Knows when in-depth review is required and who to engage to provide additional support.","Demonstrates an understanding of the impact of commercial decisions on people, processes, products and customers and mitigates any potential risk.","Understands the commercial imperatives associated with service delivery – can evaluate the cost vs. value associated with decisions and share this with the team.","Applies insights and in-depth understanding of commercial issues and the market to challenge and enhance each team member’s thinking.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Supports the AM to monitor team KPI’s/EBIT to ensure team is on target. Addresses any gaps and supports individuals to ensure they are able to achieve their targets.","Is developing their understanding of financial information (P&Ls, balance sheets and cash flow statements) and explains the impact for their team.","Identifies opportunities to reduce costs and takes action to implement them.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Ensures compliance with all expense policies and procedures.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Has a solid understanding of the processes and standards across multiple frameworks and agreements. Consistently achieves 100% in compliance and quality targets and is seen as a role model.","Provides guidance and coaches the team, enabling them to establish clear operational delivery processes and procedures.","Conducts thorough file reviews to ensure compliance and the highest standards have been achieved.","Provides feedback and coaching for team members who are not meeting quality expectations."],"heading":"Compliant (Process Orientated)"},{"points":["Performs all tasks with care; is thorough and seeks to be correct first time.","Consistently evidences through detailed file notes that they have completed thorough SOAP notes.","Has some awareness of the impact of inaccurate or incomplete reports to the customer/s (employee, employer, insurer).","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Supports the GSM to identifies and implements strategic workforce plans in conjunction with P&C to achieve strategic priorities.","Supports the GSM to priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities.","Consistently demonstrates their ability in allocating their attention, effort and resources efficiently and effectively based on importance, urgency and value."],"heading":"Planning and Prioritisation"},{"points":["Develops innovative and entrepreneurial initiatives that provide outstanding contributions to RM objective in a national context.","Champions process improvement ideas and ensures they have the appropriate support and resources during implementation."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Responsible for the induction and training of all new staff. Ensures they have the appropriate level of support. Follows and completes all the necessary induction/mentoring plans.","Provides coaching and feedback to each team member in timely and professional manner.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Sets the staff’s KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Healthcare Management, or a related field","Master's degree in Business Administration (MBA) or Healthcare Management is advantageous","Certificate in Health Services Management or equivalent"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for the role of National Partnerships Manager in the healthcare sector"],"heading":"Professional Licenses"},{"points":["Certification from the Australian Institute of Management (AIM) in Leadership and Management","Membership with the Australian Healthcare and Hospitals Association (AHHA)","Certification in Project Management, such as PRINCE2 or PMP, relevant to healthcare projects"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Identify and evaluate potential partnership opportunities within the Australian healthcare sector.","Develop and implement strategic plans to establish and maintain partnerships that align with organisational goals.","Negotiate partnership agreements ensuring mutual benefits and compliance with Australian healthcare regulations."],"heading":"Strategic Partnership Development"},{"points":["Foster strong relationships with existing partners to enhance client satisfaction and retention.","Utilise CRM tools to track and manage client interactions and feedback effectively.","Develop tailored communication strategies to address the unique needs of healthcare partners."],"heading":"Client Relationship Management"},{"points":["Conduct thorough market research to identify trends and opportunities in the Australian healthcare industry.","Analyse competitor activities and market dynamics to inform partnership strategies.","Provide insights and recommendations to the Head of Client Relationships and Customer Experience based on data-driven analysis."],"heading":"Market Analysis and Insights"},{"points":["Ensure all partnership activities comply with Australian healthcare regulations and standards.","Identify potential risks in partnership agreements and develop mitigation strategies.","Stay updated on changes in healthcare policies and regulations affecting partnerships."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Collaborate with internal teams to align partnership strategies with organisational objectives.","Facilitate communication between departments to ensure seamless execution of partnership initiatives.","Leverage cross-functional expertise to enhance partnership value and outcomes."],"heading":"Cross-functional Collaboration"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Client Partnerships","jobFamilyGroup":"RM"},"careerTrack":"Management","jobFamily":"Client Experience","jobFamilyGroup":"RM","skills":[{"skill":"Strategic Partnership Development","weightage":9},{"skill":"Client Relationship Management","weightage":8},{"skill":"Market Analysis and Insights","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":9},{"skill":"Cross-functional Collaboration","weightage":7},{"skill":"Negotiation and Influencing","weightage":9},{"skill":"Planning and Organising","weightage":8},{"skill":"Critical Thinking","weightage":7},{"skill":"Business Acumen","weightage":8},{"skill":"Attention to Detail","weightage":7}],"kpis":[{"points":[{"point":"Increase revenue from strategic partnerships by 15% by the end of Q4 2026, ensuring alignment with organisational healthcare objectives.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a 90% satisfaction rate among partners by conducting bi-annual surveys and implementing feedback-driven improvements by December 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Reduce the average time to integrate partner services into existing operations by 20% by June 2026, ensuring seamless service delivery.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Conduct quarterly training sessions for internal teams on partnership management, achieving a 95% attendance rate and a 20% increase in partnership-related knowledge by December 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-07T09:34:08.243Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"713060ee-f55d-4a9c-8bd8-b69f40a1a008","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"CEO – Rehab Management","description":null,"department":"Executive Leadership","level":"Executive","employmentType":"Full-time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":"Selma","approvedAt":"2026-02-06T19:21:46.459Z","accountabilities":[{"points":["Develop and implement strategic plans that align with the long-term goals of Arriba Group in the healthcare sector.","Lead the annual budgeting process, ensuring alignment with strategic priorities and financial sustainability."],"heading":"Planning and Organising"},{"points":["Oversee the efficient delivery of rehabilitation services, ensuring high-quality patient outcomes and satisfaction.","Implement operational improvements to enhance service delivery and streamline processes across the organisation.","Monitor key performance indicators to ensure operational excellence and address any areas requiring improvement.","Ensure the integration of innovative technologies to improve service delivery and operational efficiency.","Foster a culture of continuous improvement and excellence in service delivery across all operational areas."],"heading":"Operations"},{"points":["Coordinate with senior management to ensure resource allocation supports organisational priorities and growth.","Cultivate a collaborative and inclusive organisational culture that encourages open communication and teamwork.","Engage with the leadership team to drive organisational change initiatives and foster a shared vision.","Provide guidance and support to department heads to ensure alignment with organisational goals and objectives."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong relationships with key external stakeholders, including healthcare providers and industry partners.","Represent Arriba Group at industry events and forums to enhance the organisation's profile and influence.","Negotiate and manage strategic partnerships that align with the organisation's goals and enhance service offerings."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with all relevant Australian healthcare regulations and standards, maintaining the highest ethical standards.","Develop and implement risk management strategies to mitigate potential organisational risks and ensure business continuity.","Oversee governance frameworks to ensure accountability, transparency, and integrity in all organisational activities."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Focuses on strategic relationships with external customers/stakeholders. Identifies new opportunities and builds relationships with new organisations/customers.","Develops benchmarks for the delivery of great customeexperience. Understands the importance of building customer loyalty","Acts as an escalation point for the AM/SM and has oversight of all customer complaints. Ensures these are solved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Gains commitment and buy-in for strategic initiatives and priorities with the team by demonstrating their impact on organisational results.","Inspires and persuades others to follow direction, purse and achieve goals, and adopt new positions or opinions.","Leverages external networks and contacts to gather information, insight and influence outcomes at an account level.","Leads critical decisions between third party regarding contract terms; negotiate and develop complex contracts and/or agreement"],"heading":"Influencing and Negotiation"},{"points":["Identifies trends in performance data and develops strategies to enhance business results","Leverages deep insights and understanding of regional economic conditions/markets to develop strategies which enable RM to lead change across the region/nationally."],"heading":"Critical Thinking"},{"points":["Thinks beyond the boundaries of business lines, adopting a broad view to recognise problems, align priorities and drive the strategic goals of RM and Arriba.","Anticipates situations at least 3 years ahead and acts to create strategic opportunities or avoid problems."],"heading":"Business Acumen"},{"points":["Develops planning tools that assist with evaluating and monitoring future expenditures enabling them to address complex budgeting and financial management issues.","Sets strategic direction for their state in relation to revenue and expenditure.","Identifies and implements new techniques to improve asset control","Takes ownership of planning, budgeting, forecasting and processes."],"heading":"Financial"},{"points":["Seen as an expert in all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Drives a high-performance culture and sets quality standards for teams and managers, coaching them to ensure high levels of delivery and compliance standards are met and positioning this as a differentiator for RM.","Ensures an unwavering focus on quality metrics and monitors progress across their state or states."],"heading":"Compliant (Process Orientated)"},{"points":["Demonstrates strong commitment to critique of own work to ensure accuracy and completeness.","Demonstrates and uses systems to organise and track information or work in progress.","Drives the focus on customer and quality metrics by ensuring all staff understand the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Sets and implements the strategic business and workforce plans in conjunction with GM and P&C to achieve their strategic priorities","Priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities","Is seen as a role model. Allocates their attention, effort and resources efficiently and effectively based on importance, urgency and value. Coaches others"],"heading":"Planning and Prioritisation"},{"points":["Develops innovative and entrepreneurial initiatives that provide outstanding contributions to RM objective in a national context.","Champions process improvement ideas and ensures they have the appropriate support and resources during implementation."],"heading":"Continuous Improvement"},{"points":["Has extensive knowledge across occupational rehab management industry knowledge e.g. relevant bodies, insurers, key players etc. Always looks to keep this knowledge updated.","Extensive understand of account management expectations and how to execute account management under specific contracts.","Uses knowledge of informal relationships and political sensitivities within the organisation to effectively implement decisions, request resources or resolve issues"],"heading":"Technical Knowledge"},{"points":["Develops workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C. Ensures the focus is on critical success factors need to deliver strategy.","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI‚Äôs and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Healthcare Management, Business Administration, or a related field","Master's degree in Business Administration (MBA) or Health Administration (MHA)","Graduate Certificate in Health Services Management","Diploma of Leadership and Management","Relevant postgraduate qualifications in healthcare or business management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for the role of CEO in Rehab Management, as it is primarily a leadership and management position."],"heading":"Professional Licenses"},{"points":["Certification from the Australasian College of Health Service Management (ACHSM)","Membership with the Australian Institute of Company Directors (AICD)","Certification in Rehabilitation Counselling from a recognised Australian body","Accreditation with the Australian Health Practitioner Regulation Agency (AHPRA) if applicable","Certification in Project Management relevant to healthcare settings"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement strategic plans that align with the organisation's mission and vision in the healthcare sector.","Lead organisational change initiatives to improve service delivery and patient outcomes.","Foster a culture of innovation and continuous improvement within the Rehab Management team."],"heading":"Strategic Leadership"},{"points":["Oversee financial performance, ensuring sustainable growth and profitability in line with Australian healthcare regulations.","Develop and manage budgets, forecasts, and financial reports to support strategic decision-making.","Identify and mitigate financial risks to ensure the organisation's long-term viability."],"heading":"Financial Acumen"},{"points":["Ensure all operations comply with Australian healthcare laws and regulations, including the National Safety and Quality Health Service Standards.","Implement policies and procedures to maintain accreditation and quality standards.","Stay informed of changes in legislation and industry standards to ensure ongoing compliance."],"heading":"Regulatory Compliance"},{"points":["Build and maintain strong relationships with key stakeholders, including government bodies, healthcare providers, and community organisations.","Effectively communicate the organisation's goals and achievements to stakeholders and the public.","Collaborate with industry partners to enhance service offerings and patient care."],"heading":"Stakeholder Engagement"},{"points":["Optimise operational processes to enhance efficiency and service delivery in rehabilitation management.","Implement best practices in healthcare management to improve patient satisfaction and outcomes.","Lead cross-functional teams to achieve organisational objectives and deliver high-quality care."],"heading":"Operational Excellence"}],"isCompleted":false,"levelsBelowCeo":0,"customFields":{"jobFamily":"Corporate Leadership","jobFamilyGroup":"RM"},"careerTrack":"Executive","jobFamily":"Executive Leadership","jobFamilyGroup":"RM","skills":[{"skill":"Strategic Leadership","weightage":10},{"skill":"Financial Acumen","weightage":9},{"skill":"Regulatory Compliance","weightage":9},{"skill":"Stakeholder Engagement","weightage":8},{"skill":"Operational Excellence","weightage":8},{"skill":"Healthcare Management","weightage":8},{"skill":"Risk Management","weightage":7},{"skill":"Influencing and Negotiation","weightage":7},{"skill":"Critical Thinking","weightage":7},{"skill":"Continuous Improvement","weightage":6}],"kpis":[{"points":[{"point":"Increase the organisation's annual revenue by 10% by the end of the 2026 financial year through strategic partnerships and service expansion.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a patient satisfaction score of 90% or higher in annual surveys by December 2026, ensuring high-quality rehabilitation services and patient outcomes.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce the average service delivery time by 15% by June 2026 through process optimisation and technology integration.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase employee engagement scores by 20% in the annual staff survey by December 2026 through enhanced professional development programs and leadership initiatives.","weightage":20},{"point":"Implement at least three innovative technologies or practices by December 2026 to improve service delivery and operational efficiency.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-07T09:34:08.243Z","updatedAt":"2026-02-06T19:21:46.788Z"},{"id":"62aa9f93-a4b7-4cc0-ba60-6fa0d19a1e9a","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Head of Talent Acquisition","description":"Join ABC Limited as the Head of Talent Acquisition in Melbourne, where you'll lead strategic recruitment initiatives to drive our financial services growth. Reporting to the Chief Human Resources Officer, you'll develop innovative sourcing strategies, manage a high-performing team, and ensure compliance with Australian employment laws. Collaborate with senior leaders to forecast recruitment needs and enhance candidate experiences. As a brand ambassador, you'll engage with industry networks to attract top talent and support our long-term workforce planning. This role offers a unique opportunity to shape our talent landscape and contribute to our organisational success.","department":"HR","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"VP of Talent Acquisition","directReports":"1 to 2","version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement a strategic talent acquisition plan aligned with ABC Limited's financial services objectives and growth targets.","Forecast recruitment needs in collaboration with department heads to ensure timely and effective hiring across the organisation.","Design and manage a comprehensive talent acquisition calendar to streamline recruitment activities and optimise resource allocation.","Establish and maintain a robust talent pipeline to support the organisation's long-term workforce planning and succession strategies."],"heading":"Planning and Organising"},{"points":["Lead the talent acquisition team to deliver efficient and high-quality recruitment processes that enhance candidate experience.","Implement innovative sourcing strategies to attract top talent within the financial services industry.","Oversee the use of recruitment technologies and platforms to improve operational efficiency and candidate engagement.","Monitor and analyse recruitment metrics to identify areas for improvement and drive continuous process enhancements."],"heading":"Operations"},{"points":["Collaborate with the executive leadership team to understand and address strategic recruitment needs.","Provide regular updates and insights to senior management on talent acquisition progress and challenges.","Work closely with the People & Culture team to align recruitment strategies with overall people experience initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Manage relationships with external recruitment agencies and vendors to ensure service delivery aligns with organisational standards.","Act as a brand ambassador for ABC Limited, promoting the organisation's employer brand in the financial services sector.","Engage with industry networks and associations to stay informed of talent trends and opportunities within the financial services industry."],"heading":"External Stakeholder Management"},{"points":["Ensure the talent acquisition process is compliant with Australian employment laws and industry regulations.","Ensure all recruitment activities adhere to ABC Limited's compliance and governance frameworks.","Identify and mitigate risks associated with talent acquisition processes, ensuring alignment with industry best practices.","Maintain up-to-date knowledge of Australian employment legislation and ensure recruitment practices reflect these standards."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's Degree in Human Resources Management, Business Administration, or a related field.","Master's Degree in Human Resources, Organisational Behaviour, or Leadership (preferred but not mandatory).","Certified Recruitment Professional (CRP) certification from the Australian HR Institute (AHRI)."],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it primarily involves strategic recruitment and talent management rather than regulated professions like law or medicine."],"heading":"Professional Licenses"},{"points":["Certified Talent Acquisition Professional (CTAP) from the Australian HR Institute (AHRI).","Recruitment Process Outsourcing (RPO) certification from recognised bodies.","Specialist certifications in financial services recruitment, such as Financial Planning and Analysis (FP&A) or Risk Management."],"heading":"Industry-Specific Certifications"},{"points":["Proficiency in English is essential for effective communication within the organisation and with external stakeholders."],"heading":"Language Proficiency"},{"points":["Proven experience in talent acquisition, preferably within the financial services sector.","Demonstrated ability to lead and manage recruitment teams effectively.","Experience in developing innovative sourcing strategies and enhancing candidate experiences."],"heading":"Experience Requirements"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive talent acquisition strategies aligned with organisational goals.","Analyse market trends to forecast talent needs and adjust recruitment strategies accordingly.","Collaborate with senior leadership to understand and fulfil workforce planning requirements."],"heading":"Strategic Talent Acquisition"},{"points":["Design and oversee a seamless candidate experience from application to onboarding.","Implement feedback mechanisms to continuously improve the recruitment process.","Ensure all candidate interactions reflect the organisation's values and employer brand."],"heading":"Candidate Experience Management"},{"points":["Promote diversity and inclusion in recruitment practices to build a diverse workforce.","Develop partnerships with diverse organisations and networks to expand talent pools.","Ensure compliance with Australian anti-discrimination laws and regulations."],"heading":"Diversity and Inclusion"},{"points":["Utilise data analytics to measure recruitment effectiveness and optimise processes.","Implement applicant tracking systems to streamline recruitment operations.","Report on key recruitment metrics to inform strategic decision-making."],"heading":"Data-Driven Recruitment"},{"points":["Build strong relationships with internal stakeholders to understand their talent needs.","Negotiate with external recruitment agencies to ensure cost-effective service delivery.","Communicate effectively with all levels of the organisation to align recruitment efforts."],"heading":"Stakeholder Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Talent Acquisition","jobFamilyGroup":"HR"},"careerTrack":"Management","jobFamily":"Talent Acquisition","jobFamilyGroup":"HR","skills":[{"skill":"Strategic Talent Acquisition Planning","weightage":9},{"skill":"Australian Employment Law Compliance","weightage":8},{"skill":"Innovative Sourcing Strategies","weightage":9},{"skill":"Data-Driven Recruitment and Analytics","weightage":8},{"skill":"Stakeholder Management","weightage":9},{"skill":"Candidate Experience Management","weightage":8},{"skill":"Diversity and Inclusion Initiatives","weightage":7},{"skill":"Leadership and Team Management","weightage":9},{"skill":"Communication and Engagement","weightage":8},{"skill":"Change Management","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in recruitment costs per hire by optimising sourcing strategies and vendor negotiations by 31 December 2025.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase candidate satisfaction scores to 85% or higher, as measured by post-interview surveys, by 30 June 2026.","weightage":25},{"point":"Enhance employer brand awareness in the financial services sector by achieving a 15% increase in qualified applications from targeted industry events and networks by 31 December 2025.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce average time-to-fill for key financial services roles to 45 days or less by 31 March 2026, through improved recruitment processes and technology utilisation.","weightage":20},{"point":"Ensure 100% compliance with Australian employment laws and Wilson Group's governance frameworks in all recruitment activities, with no breaches reported by 31 December 2025.","weightage":15}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-07T00:10:20.560Z","updatedAt":"2026-03-16T11:54:05.937Z"},{"id":"d8867f61-d7ad-41a1-b327-49abc8945e71","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Head of Talent Acquisition","description":"Join Wilson Group as the Head of Talent Acquisition in Melbourne, where you'll lead strategic recruitment initiatives to drive our financial services growth. Reporting to the Chief Human Resources Officer, you'll develop innovative sourcing strategies, manage a high-performing team, and ensure compliance with Australian employment laws. Collaborate with senior leaders to forecast recruitment needs and enhance candidate experiences. As a brand ambassador, you'll engage with industry networks to attract top talent and support our long-term workforce planning. This role offers a unique opportunity to shape our talent landscape and contribute to our organisational success.","department":"HR","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Chief Human Resources Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement a strategic talent acquisition plan aligned with Wilson Group's financial services objectives and growth targets.","Forecast recruitment needs in collaboration with department heads to ensure timely and effective hiring across the organisation.","Design and manage a comprehensive talent acquisition calendar to streamline recruitment activities and optimise resource allocation.","Establish and maintain a robust talent pipeline to support the organisation's long-term workforce planning and succession strategies."],"heading":"Planning and Organising"},{"points":["Lead the talent acquisition team to deliver efficient and high-quality recruitment processes that enhance candidate experience.","Implement innovative sourcing strategies to attract top talent within the financial services industry.","Oversee the use of recruitment technologies and platforms to improve operational efficiency and candidate engagement.","Ensure the talent acquisition process is compliant with Australian employment laws and industry regulations.","Monitor and analyse recruitment metrics to identify areas for improvement and drive continuous process enhancements."],"heading":"Operations"},{"points":["Collaborate with the executive leadership team to understand and address strategic recruitment needs.","Provide regular updates and insights to senior management on talent acquisition progress and challenges.","Work closely with the People & Culture team to align recruitment strategies with overall people experience initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Manage relationships with external recruitment agencies and vendors to ensure service delivery aligns with organisational standards.","Act as a brand ambassador for Wilson Group, promoting the organisation's employer brand in the financial services sector.","Engage with industry networks and associations to stay informed of talent trends and opportunities within the financial services industry."],"heading":"External Stakeholder Management"},{"points":["Ensure all recruitment activities adhere to Wilson Group's compliance and governance frameworks.","Identify and mitigate risks associated with talent acquisition processes, ensuring alignment with industry best practices.","Maintain up-to-date knowledge of Australian employment legislation and ensure recruitment practices reflect these standards."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's Degree in Human Resources Management, Business Administration, or a related field.","Master's Degree in Human Resources, Organisational Behaviour, or Leadership (preferred but not mandatory).","Certified Recruitment Professional (CRP) certification from the Australian HR Institute (AHRI)."],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it primarily involves strategic recruitment and talent management rather than regulated professions like law or medicine."],"heading":"Professional Licenses"},{"points":["Certified Talent Acquisition Professional (CTAP) from the Australian HR Institute (AHRI).","Recruitment Process Outsourcing (RPO) certification from recognised bodies.","Specialist certifications in financial services recruitment, such as Financial Planning and Analysis (FP&A) or Risk Management."],"heading":"Industry-Specific Certifications"},{"points":["Proficiency in English is essential for effective communication within the organisation and with external stakeholders."],"heading":"Language Proficiency"},{"points":["Proven experience in talent acquisition, preferably within the financial services sector.","Demonstrated ability to lead and manage recruitment teams effectively.","Experience in developing innovative sourcing strategies and enhancing candidate experiences."],"heading":"Experience Requirements"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive talent acquisition strategies aligned with organisational goals.","Analyse market trends to forecast talent needs and adjust recruitment strategies accordingly.","Collaborate with senior leadership to understand and fulfil workforce planning requirements."],"heading":"Strategic Talent Acquisition"},{"points":["Design and oversee a seamless candidate experience from application to onboarding.","Implement feedback mechanisms to continuously improve the recruitment process.","Ensure all candidate interactions reflect the organisation's values and employer brand."],"heading":"Candidate Experience Management"},{"points":["Promote diversity and inclusion in recruitment practices to build a diverse workforce.","Develop partnerships with diverse organisations and networks to expand talent pools.","Ensure compliance with Australian anti-discrimination laws and regulations."],"heading":"Diversity and Inclusion"},{"points":["Utilise data analytics to measure recruitment effectiveness and optimise processes.","Implement applicant tracking systems to streamline recruitment operations.","Report on key recruitment metrics to inform strategic decision-making."],"heading":"Data-Driven Recruitment"},{"points":["Build strong relationships with internal stakeholders to understand their talent needs.","Negotiate with external recruitment agencies to ensure cost-effective service delivery.","Communicate effectively with all levels of the organisation to align recruitment efforts."],"heading":"Stakeholder Management"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Strategic Talent Acquisition","weightage":9},{"skill":"Candidate Experience Management","weightage":8},{"skill":"Diversity and Inclusion in Recruitment","weightage":8},{"skill":"Data-Driven Recruitment","weightage":9},{"skill":"Stakeholder Management","weightage":9},{"skill":"Compliance with Australian Employment Laws","weightage":8},{"skill":"Innovative Sourcing Strategies","weightage":8},{"skill":"Leadership and Team Management","weightage":9},{"skill":"Communication and Engagement","weightage":7},{"skill":"Change Management","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in recruitment costs per hire by optimising sourcing strategies and vendor negotiations by 31 December 2025.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase candidate satisfaction scores to 85% or higher, as measured by post-interview surveys, by 30 June 2026.","weightage":25},{"point":"Enhance employer brand awareness in the financial services sector by achieving a 15% increase in qualified applications from targeted industry events and networks by 31 December 2025.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce average time-to-fill for key financial services roles to 45 days or less by 31 March 2026, through improved recruitment processes and technology utilisation.","weightage":20},{"point":"Ensure 100% compliance with Australian employment laws and Wilson Group's governance frameworks in all recruitment activities, with no breaches reported by 31 December 2025.","weightage":15}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-07T00:10:20.560Z","updatedAt":"2026-01-27T12:14:13.369Z"},{"id":"8e7c0b75-8717-47af-b634-0a09370989b2","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Application Support Administrator","description":"As an Application Support Administrator, your role will add value by providing the operational teams with efficient systems to support the delivery of high-quality services to our customers and clients.","department":"Support Services Team","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Bachelor's degree in Computer Science","Information Technology","or a related field (or equivalent work experience).","Certification in relevant software applications or technologies."],"reportingTo":"National Manager – Service Excellence & Quality","directReports":"0","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Provide timely and effective technical support to Rehab Management end-users encountering application-related issues.","Diagnose and resolve software application problems, escalating complex issues when necessary.","Monitor application performance and make adjustments to enhance efficiency."],"heading":"Operations"},{"points":["Support continuous improvement initiatives.","Participate in identified projects as nominated by the National Manager ‚Äì Service Excellence and Quality."],"heading":"Internal Stakeholder Management"}],"softCompetencies":[{"points":["Has a solid understanding of key customers and stakeholders across their account at a state or national level.","Has ownership of the account relationship and acts as the key contact, accountable for overall account management for the customer.","Cascades information and updates from external stakeholders relevant to their account.","Provides guidance and coaching to consultants and team leaders on service delivery and case management outcomes across their account."],"heading":"Customer/Stakeholder Management"},{"points":["Uses their clinical/technical and case knowledge to gain credibility with customers/stakeholders and uses this to influence best outcomes possible.","Effectively explains alternative options to reach outcomes that gain the support and acceptance of all parties.","Can develop and present convincing points of view to influence the best outcome for all involved.","With support can coach team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates issues when needed.","Is able to identify the needs and preferences of key decision makers and adapt style.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Understands the commercial drivers for delivering effective RTW outcomes for customers. Helps team to understand the connections.","Demonstrates thorough knowledge of contract terms and their commercial significance for RM.","Has a good understanding of how RM operates and how its planning, processes and business decisions impact their team and their roles.","Ensures that each team member is working at the appropriate level of capacity and is assigned cases aligned to their clinical/technical strengths. Has some awareness of workforce planning.","Understands the impact of internal decisions on people, processes, products and customers and can mitigate some potential risks for their team.","Understands the value of file reviews in identifying points of difference for RM compared to our competitors.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Supports the AM to monitor team KPI’s/EBIT to ensure team is on target. Addresses any gaps and supports individuals to ensure they are able to achieve their targets.","Is developing their understanding of financial information (P&Ls, balance sheets and cash flow statements) and explains the impact for their team.","Identifies opportunities to reduce costs and takes action to implement them.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Ensures compliance with all expense policies and procedures.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Has a solid understanding of the processes and standards for their technical specialty area. Consistently achieves 100% compliance and quality targets and is seen as a role model.","Understands the importance of following processes for cases and the impact of non-compliance for the customer and RM.","Provides guidance to others on processes relevant to their technical speciality.","Conducts thorough file reviews to ensure compliance and the highest standards have been achieved and provides advice or training where needed."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Ensures they are complete and accurate. Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the consultant and SDMs to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Plans and organises own work by establishing clear tasks and priorities. Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved.","Demonstrates an acute awareness of operational KPIs across the team and understands the potential barriers to achieve them. Works with consultants when barriers are identified and supports them to overcome these. Escalates to AAM or AM when required.","Monitors teams work and progress towards targets and case milestones. Steps in and supports TL/consultants where there are issues that are hindering progress.","Through review of cases can identify potential issues in regard to consultant workload and escalates concerns to AAM and AM.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Through own work is able to identify potential operational or cost efficiencies that will improve their service and quality delivery.","Demonstrates openness to new ways of working, is prepared to try out different workable solutions.","Seeks out new information and ideas aligned to their clinical discipline and applies this to own cases.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).","Certification in relevant software applications or technologies.","Valid Police Check, identification documents and possess valid Working Rights."],"heading":"Capabilities & experience you will bring"}],"keyRelationships":"Work closely with the National Manager – Service Excellence and Quality, IT teams, and Rehab Management end-users.","functionalCompetencies":[{"points":["Demonstrate basic understanding of healthcare software applications and their functionalities.","Ability to troubleshoot and resolve common application issues with minimal supervision.","Familiarity with electronic health records (EHR) systems and their integration within healthcare settings."],"heading":"Technical Proficiency"},{"points":["Provide responsive and empathetic support to healthcare professionals and administrative staff.","Communicate effectively with non-technical users to understand and address their application-related concerns.","Maintain a customer-focused approach to ensure high levels of satisfaction and service quality."],"heading":"Customer Service Orientation"},{"points":["Identify and analyse application issues to determine root causes and implement effective solutions.","Utilise diagnostic tools and techniques to assess and resolve application performance problems.","Develop and document standard operating procedures for common application support tasks."],"heading":"Problem Solving and Analytical Skills"},{"points":["Ensure application support activities comply with Australian healthcare regulations and standards.","Maintain confidentiality and security of patient data in accordance with privacy laws.","Stay informed about changes in healthcare compliance requirements and adapt support practices accordingly."],"heading":"Regulatory Compliance and Data Security"},{"points":["Work collaboratively with the Support Services Team to deliver seamless application support.","Contribute to team knowledge sharing by documenting solutions and best practices.","Participate in team meetings and training sessions to enhance collective expertise and service delivery."],"heading":"Collaboration and Teamwork"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Applications Support","jobFamilyGroup":"RM"},"careerTrack":"Individual Contributor","jobFamily":"Support Services Team","jobFamilyGroup":"RM","skills":[{"skill":"Troubleshooting and Resolving Application Issues","weightage":9},{"skill":"Understanding of Healthcare Software Applications","weightage":8},{"skill":"Familiarity with Electronic Health Records (EHR) Systems","weightage":8},{"skill":"Regulatory Compliance and Data Security","weightage":9},{"skill":"Customer Service Orientation","weightage":9},{"skill":"Problem Solving and Analytical Skills","weightage":9},{"skill":"Collaboration and Teamwork","weightage":8},{"skill":"Technical Proficiency in Software Applications","weightage":8},{"skill":"Continuous Improvement Initiatives","weightage":7},{"skill":"Attention to Detail","weightage":7}],"kpis":[{"points":[{"point":"Reduce application-related downtime by 10% within the next 12 months to minimise financial losses associated with service disruptions.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher in quarterly surveys by resolving 90% of application support tickets within 24 hours.","weightage":30}],"category":"Customer"},{"points":[{"point":"Increase the efficiency of application performance monitoring by implementing automated tools, reducing manual checks by 50% within 6 months.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Complete at least 2 professional development courses related to application support and continuous improvement by the end of the financial year.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T16:57:15.823Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"7ca59be4-81e4-40a5-8c7f-9f609680c5f0","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Business Systems Administrator","description":"As a Business Systems Administrator, your role will add value by providing the operational teams with efficient systems to support the delivery of high-quality services to our customers and clients.","department":"Support Services Team","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Cert III Information Technology, or a related field (or equivalent work experience) is preferred."],"reportingTo":"National Manager – Service Excellence & Quality","directReports":"","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Interact frequently with clients, clinicians, service teams, and partners to provide day-to-day administrative support for established business applications, following documented procedures, proactively identifying issues impacting workflow, escalating appropriately, and contributing to improvements in day-to-day operations.","Interact frequently with end-users, service teams, and partners to provide timely and effective functional support, proactively identifying issues impacting workflow, escalating appropriately, and contributing to improvements in day-to-day operations, following standard instructions and scripts.","Complete basic initial checks on routine, well-defined issues by following standard scripts and checklists, and promptly escalate all non-routine, complex or decision-requiring matters to more senior team members in line with established escalation paths and guidance, without determining solutions independently.","Interact frequently with users and service teams to assist in improving the utilisation and user experience of applications, proactively identifying issues impacting workflow, escalating appropriately, and contributing to improvements in day-to-day operations, by carrying out directed tasks such as updating user guides, recording user feedback and completing checklists.","Interact frequently with users and service teams to perform daily monitoring of assigned applications, proactively identifying issues impacting workflow, escalating appropriately, and contributing to improvements in day-to-day operations, recording observations and user feedback in prescribed formats.","Proactively identify issues impacting workflow, escalate appropriately, and contribute to improvements in day-to-day operations by providing administrative support to continuous improvement initiatives, following established procedures.","Provide routine administrative support to identified projects in an administrative role only, by completing clearly defined, allocated tasks (such as data entry, basic documentation updates and meeting logistics) under close supervision and direction of more senior project team members, with responsibility limited strictly to task execution within established guidelines and no responsibility for project planning, coordination, problem-solving, analysis, stakeholder management or any form of decision-making."],"heading":"Operations"}],"softCompetencies":[{"points":["Able to identify all the relevant customer/stakeholders for each case.","Understands who their internal stakeholders are and how they collaborate/partner with them.","Able to assess and understand stakeholders drivers, expectations and outcomes and adapt style/approach.","Sets out clear expectations including roles and responsibilities for all customers/stakeholders.","Monitors progress and keeps all relevant customers/ stakeholders up to date.","Awareness of service agreement contracts. Can manage discrepancy between customer expectations and service agreement. Escalate where appropriate.","Builds and manages relationships with clients and stakeholders."],"heading":"Customer/Stakeholder Management"},{"points":["Uses their clinical/technical and case knowledge to gain credibility with customers/stakeholders and uses this to influence best outcomes possible.","Effectively explains alternative options to reach outcomes that gain the support and acceptance of all parties.","Can develop and present convincing points of view to influence the best outcome for all involved.","With support can coach team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates issues when needed.","Is able to identify the needs and preferences of key decision makers and adapt style.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Has awareness of how their role, the quality of the service provided, productivity and RTW targets differentiate RM in the market and generate revenue.","Awareness of the relevant service contracts (service delivery and pricing) in relation to a case.","Is able to identify customer, employer, insurer etc. drivers and ensures these are addressed throughout the RTW program. E.g., the potential impact of non RTW cases on customers premium thresholds.","Has a good understanding of how RM operates and how its planning, processes and business decisions impact their team and their roles.","Ensures that each team member is working at the appropriate level of capacity and is assigned cases aligned to their clinical/technical strengths.","Understands the value of file reviews in identifying points of difference for RM compared to our competitors.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Supports the AM to monitor team KPI’s/EBIT to ensure team is on target. Addresses any gaps and supports individuals to ensure they are able to achieve their targets.","Is developing their understanding of financial information (P&Ls, balance sheets and cash flow statements) and explains the impact for their team.","Identifies opportunities to reduce costs and takes action to implement them.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Ensures compliance with all expense policies and procedures.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Has a solid understanding of the processes and standards for their technical specialty area. Consistently achieves 100% compliance and quality targets and is seen as a role model.","Understands the importance of following processes for cases and the impact of non-compliance for the customer and RM.","Provides guidance to others on processes relevant to their technical speciality.","Conducts thorough file reviews to ensure compliance and the highest standards have been achieved and provides advice or training where needed."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Ensures they are complete and accurate. Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the consultant and SDMs to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Plans and organises own work by establishing clear tasks and priorities. Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved.","Demonstrates an acute awareness of operational KPIs across the team and understands the potential barriers to achieve them. Works with consultants when barriers are identified and supports them to overcome these. Escalates to AAM or AM when required.","Monitors teams work and progress towards targets and case milestones. Steps in and supports TL/consultants where there are issues that are hindering progress.","Through review of cases can identify potential issues in regard to consultant workload and escalates concerns to AAM and AM.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Through own work is able to identify potential operational or cost efficiencies that will improve their service and quality delivery.","Demonstrates openness to new ways of working, is prepared to try out different workable solutions.","Seeks out new information and ideas aligned to their clinical discipline and applies this to own cases.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Cert III Information Technology, or a related field (or equivalent work experience) is preferred.","Valid Police Check, identification documents and possess valid Working Rights."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Collaboration with IT, Arriba Corporate, Support Services and service delivery teams.","functionalCompetencies":[{"points":["Ability to maintain and optimise healthcare information systems to ensure seamless operations.","Proficiency in managing electronic health records (EHR) systems in compliance with Australian privacy laws.","Capability to troubleshoot and resolve system issues promptly to minimise downtime."],"heading":"Systems Management"},{"points":["Understanding of Australian data protection regulations, including the Privacy Act 1988.","Experience in implementing security protocols to safeguard sensitive patient information.","Ability to conduct regular audits to ensure compliance with healthcare industry standards."],"heading":"Data Security and Compliance"},{"points":["Skill in providing technical support and training to healthcare staff on system usage.","Ability to develop user manuals and training materials tailored to the healthcare environment.","Experience in conducting workshops and training sessions to enhance system utilisation."],"heading":"User Support and Training"},{"points":["Capability to assist in the planning and execution of system upgrades and new implementations.","Experience in coordinating with cross-functional teams to ensure project milestones are met.","Ability to manage timelines and resources effectively to deliver projects within scope."],"heading":"Project Management"},{"points":["Strong communication skills to liaise with stakeholders across various levels of the organisation.","Ability to collaborate with IT and healthcare professionals to align system functionalities with clinical needs.","Experience in documenting system processes and changes for transparency and knowledge sharing."],"heading":"Communication and Collaboration"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Systems Administration","jobFamilyGroup":"RM"},"careerTrack":null,"jobFamily":"Support Services Team","jobFamilyGroup":"RM","skills":[{"skill":"Systems Management and Optimisation","weightage":9},{"skill":"Electronic Health Records (EHR) Management","weightage":8},{"skill":"Data Security and Compliance","weightage":9},{"skill":"Technical Support and User Training","weightage":8},{"skill":"Project Management for System Upgrades","weightage":7},{"skill":"Troubleshooting and Issue Resolution","weightage":9},{"skill":"Understanding of Australian Privacy Laws","weightage":8},{"skill":"Communication and Stakeholder Collaboration","weightage":7},{"skill":"Continuous Improvement Initiatives","weightage":8},{"skill":"Attention to Detail","weightage":7}],"kpis":[{"points":[{"point":"Reduce the cost of system downtime by 10% by ensuring 99.5% uptime for all nominated applications by 31 December 2025.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a 90% satisfaction rate from Rehab Management end-users for application support services by conducting quarterly surveys and implementing feedback by 31 December 2025.","weightage":20}],"category":"Customer"},{"points":[{"point":"Resolve 85% of initial triage issues within 24 hours and escalate complex issues within 48 hours by 31 December 2025.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Participate in at least 3 continuous improvement initiatives and implement 2 new features or enhancements to applications by 31 December 2025.","weightage":20},{"point":"Complete 20 hours of professional development related to business systems administration and application support by 31 December 2025.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T16:55:56.030Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"1a71bcfc-bde7-480e-a141-d0ed30172b04","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Head of Innovation","description":"As the Head of Innovation, your role will add value by developing and implementing innovative services, products and tools, supporting business growth and diversification through innovation, and enhancing innovative mindset.","department":"Innovation","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Tertiary qualification in Business","Innovation","Strategy","Project Management","Technology","Design","or a related discipline (or equivalent experience)"],"reportingTo":"Group CEO","directReports":"National Psychology Services Manager (RM)","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Work closely with corporate and business leaders to align the innovation strategy to the business plan.","Manage strategic projects from start to finish, ensuring successful project execution and completion against deadlines and operational needs.","Developing and implementing new processes to increase efficiencies and effectiveness of research, measurement, and strategy work for teams."],"heading":"Planning and Organising"},{"points":["Manage and attain customer expectations and fulfill expectations.","Coordinate all cross-functional activities, represent customers internally and collaborate with leaders in varied areas on allocation across projects and resource planning."],"heading":"Operations"},{"points":["Work closely with corporate and businesses to address industry dynamics and gaps and identify innovative solutions."],"heading":"Internal Stakeholder Management"},{"points":["Meet, collaborate, and disrupt with external customers and stakeholders identifying opportunities for projects that can uplift industry performance or identify new ways of doing."],"heading":"External Stakeholder Management"},{"points":["Support project governance across the business to ensure that all innovative projects are consistent and deliver against priority areas.","All initiatives must follow the agreed project management protocols and framework and harness the benefits of new business processes and systems and innovative practice to deliver continuous improvement.","Manage, maintain, and develop policies and procedures in accordance with business requirements.","While at work you take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Focuses on strategic relationships with external customers/stakeholders. Identifies new opportunities and builds relationships with new organisations/customers.","Develops benchmarks for the delivery of great customeexperience. Understands the importance of building customer loyalty","Acts as an escalation point for the AM/SM and has oversight of all customer complaints. Ensures these are solved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Gains commitment and buy-in for strategic initiatives and priorities with the team by demonstrating their impact on organisational results.","Inspires and persuades others to follow direction, purse and achieve goals, and adopt new positions or opinions.","Leverages external networks and contacts to gather information, insight and influence outcomes at an account level.","Leads critical decisions between third party regarding contract terms; negotiate and develop complex contracts and/or agreement"],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Thinks beyond the boundaries of business lines, adopting a broad view to recognise problems, align priorities and drive the strategic goals of RM and Arriba.","Anticipates situations at least 3 years ahead and acts to create strategic opportunities or avoid problems."],"heading":"Business Acumen"},{"points":["Demonstrates strong financial acumen; able to analyse P/L statements, identify some revenue opportunities and implement cost saving strategies.","Has a thorough understanding of the financials for each customer and the impact of overall revenue. Applies this understanding to focus on high yield customers when appropriate.","Can assess, manage and monitor potential financial risks and implement strategies to address these.","Coaches others on key financial concepts.","Ensures compliance with all expense policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Demonstrates solid proficiency in all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Identifies gaps or potential risks in current processes, procedures, and standards and works across RM and the Arriba Group to implement solutions.","Provides guidance and support to Team Leaders and Assistant Area Managers when providing specific feedback on non-compliance issues."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Ensures they are complete and accurate. Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the consultant and SDMs to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Sets and implements the strategic business and workforce plans in conjunction with GM and P&C to achieve their strategic priorities","Priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities","Is seen as a role model. Allocates their attention, effort and resources efficiently and effectively based on importance, urgency and value. Coaches others"],"heading":"Planning and Prioritisation"},{"points":["Develops innovative and entrepreneurial initiatives that provide outstanding contributions to RM objective in a national context.","Champions process improvement ideas and ensures they have the appropriate support and resources during implementation."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Develops workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C. Ensures the focus is on critical success factors need to deliver strategy.","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Provide a valid Police Check, identification documents and possess valid Working Rights."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Work closely with corporate and business leaders, external customers, and stakeholders.","functionalCompetencies":[{"points":["Develop and implement a comprehensive innovation strategy aligned with organisational goals.","Foster a culture of innovation and continuous improvement across the organisation.","Identify and evaluate emerging trends and technologies in the healthcare sector."],"heading":"Strategic Innovation Leadership"},{"points":["Demonstrate a deep understanding of the Australian healthcare system and regulatory environment.","Leverage industry insights to drive innovation in healthcare delivery and patient outcomes.","Collaborate with healthcare professionals to identify opportunities for innovation."],"heading":"Healthcare Industry Expertise"},{"points":["Lead cross-functional teams to deliver innovative projects on time and within budget.","Utilise project management methodologies to oversee the innovation pipeline.","Ensure compliance with Australian healthcare regulations and standards in project execution."],"heading":"Project Management and Execution"},{"points":["Build and maintain strong relationships with internal and external stakeholders.","Communicate innovation initiatives and outcomes effectively to diverse audiences.","Engage with government bodies and industry groups to influence healthcare innovation policy."],"heading":"Stakeholder Engagement and Communication"},{"points":["Develop and manage budgets for innovation projects, ensuring financial sustainability.","Identify and secure funding opportunities for innovation initiatives.","Optimise resource allocation to maximise the impact of innovation efforts."],"heading":"Financial Acumen and Resource Management"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Innovation Leadership","jobFamilyGroup":"RM"},"careerTrack":null,"jobFamily":"Innovation","jobFamilyGroup":"RM","skills":[{"skill":"Strategic Innovation Leadership","weightage":9},{"skill":"Healthcare Industry Expertise","weightage":9},{"skill":"Project Management and Execution","weightage":8},{"skill":"Stakeholder Engagement and Communication","weightage":8},{"skill":"Financial Acumen and Resource Management","weightage":8},{"skill":"Continuous Improvement and Innovation Mindset","weightage":7},{"skill":"Understanding of Australian Healthcare Regulations","weightage":7},{"skill":"Customer/Stakeholder Management","weightage":7},{"skill":"Critical Thinking and Problem Solving","weightage":8},{"skill":"Influencing and Negotiation","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 10% increase in revenue from innovative projects by the end of Q4 2026, measured against the baseline revenue of 2025.","weightage":20}],"category":"Financial"},{"points":[{"point":"Improve customer satisfaction scores related to innovation initiatives by 15% by the end of Q2 2026, as measured by post-project customer feedback surveys.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce the average project completion time for innovation projects by 20% by the end of Q3 2026, compared to the 2025 baseline, through improved process efficiencies.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of innovation-focused training sessions attended by team members by 30% by the end of 2026, compared to 2025, to foster an innovation mindset.","weightage":20},{"point":"Develop and implement at least 3 new innovative processes or systems by the end of 2026, aimed at enhancing organisational learning and continuous improvement.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T16:54:12.577Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"1da3a7a5-84a7-458c-b42c-f94591468d15","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Head of [Managed Funds/Underwritten States]","description":"As the Head of [Managed Funds/Underwritten States], you will be responsible for overseeing financial management, human resources, customer relationship management, business development, project management, and ensuring compliance with policies and procedures.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":["Relevant tertiary qualification in Allied Health and membership with the relevant Professional body.","Minimum of 2 years experience in occupational rehabilitation diverse frameworks."],"reportingTo":"CEO – Rehab Management","directReports":"Yes","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Oversee the financial budgeting process for all profit centres and customer accounts.","Develop and implement tactical business plans to achieve financial targets.","Develop and maintain an effective organisational structure."],"heading":"Planning and Organising"},{"points":["Ensure monthly revenue and EBIT targets are achieved.","Ensure offices operate efficiently, effectively and adhere to all relevant WHS requirements."],"heading":"Operations"},{"points":["Provide bi-annual salary review recommendations for staff to the CEO for approval.","Ensure all recruitment processes are conducted in accordance with HR policies and procedures.","Provide the CEO with project plan, progress reports and final project outcomes."],"heading":"Internal Stakeholder Management"},{"points":["Proactively manage client relationships.","Proactively identify opportunities for improving customer relationships."],"heading":"External Stakeholder Management"},{"points":["Accountable for meeting contractual requirements.","Approve State based projects ensuring they deliver agreed outcomes."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Focuses on strategic relationships with external customers/stakeholders. Identifies new opportunities and builds relationships with new organisations/customers.","Develops benchmarks for the delivery of great customeexperience. Understands the importance of building customer loyalty","Acts as an escalation point for the AM/SM and has oversight of all customer complaints. Ensures these are solved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Gains commitment and buy-in for strategic initiatives and priorities with the team by demonstrating their impact on organisational results.","Inspires and persuades others to follow direction, purse and achieve goals, and adopt new positions or opinions.","Leverages external networks and contacts to gather information, insight and influence outcomes at an account level.","Leads critical decisions between third party regarding contract terms; negotiate and develop complex contracts and/or agreement"],"heading":"Influencing and Negotiation"},{"points":["Identifies trends in performance data and develops strategies to enhance business results","Leverages deep insights and understanding of regional economic conditions/markets to develop strategies which enable RM to lead change across the region/nationally."],"heading":"Critical Thinking"},{"points":["Thinks beyond the boundaries of business lines, adopting a broad view to recognise problems, align priorities and drive the strategic goals of RM and Arriba.","Anticipates situations at least 3 years ahead and acts to create strategic opportunities or avoid problems."],"heading":"Business Acumen"},{"points":["Develops planning tools that assist with evaluating and monitoring future expenditures enabling them to address complex budgeting and financial management issues.","Sets strategic direction for their state in relation to revenue and expenditure.","Identifies and implements new techniques to improve asset control","Takes ownership of planning, budgeting, forecasting and processes."],"heading":"Financial"},{"points":["Seen as an expert in all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Drives a high-performance culture and sets quality standards for teams and managers, coaching them to ensure high levels of delivery and compliance standards are met and positioning this as a differentiator for RM.","Ensures an unwavering focus on quality metrics and monitors progress across their state or states."],"heading":"Compliant (Process Orientated)"},{"points":["Demonstrates strong commitment to critique of own work to ensure accuracy and completeness.","Demonstrates and uses systems to organise and track information or work in progress.","Drives the focus on customer and quality metrics by ensuring all staff understand the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Sets and implements the strategic business and workforce plans in conjunction with GM and P&C to achieve their strategic priorities","Priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities","Is seen as a role model. Allocates their attention, effort and resources efficiently and effectively based on importance, urgency and value. Coaches others"],"heading":"Planning and Prioritisation"},{"points":["Develops innovative and entrepreneurial initiatives that provide outstanding contributions to RM objective in a national context.","Champions process improvement ideas and ensures they have the appropriate support and resources during implementation."],"heading":"Continuous Improvement"},{"points":["Has extensive knowledge across occupational rehab management industry knowledge e.g. relevant bodies, insurers, key players etc. Always looks to keep this knowledge updated.","Extensive understand of account management expectations and how to execute account management under specific contracts.","Uses knowledge of informal relationships and political sensitivities within the organisation to effectively implement decisions, request resources or resolve issues"],"heading":"Technical Knowledge"},{"points":["Develops workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C. Ensures the focus is on critical success factors need to deliver strategy.","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Relevant tertiary qualification in Allied Health and membership with the relevant Professional body.","Minimum of 2 years’ experience in occupational rehabilitation diverse frameworks."],"heading":"Qualifications"},{"points":["Current driver’s license.","Valid Police Check and identification documents."],"heading":"Licenses"}],"keyRelationships":"Work collaboratively with Manager, Head of Client Relations (HOCR), CEO, Senior Leadership Team, and other Managers.","functionalCompetencies":[{"points":["Demonstrate strategic leadership in managing funds and underwriting operations within the healthcare sector.","Foster a high-performance culture by leading, mentoring, and developing a diverse team.","Implement effective change management strategies to drive organisational growth and adaptability."],"heading":"Leadership and Management"},{"points":["Oversee financial planning, budgeting, and forecasting for managed funds and underwritten states.","Analyse financial reports and market trends to inform strategic decision-making.","Ensure compliance with Australian financial regulations and standards in healthcare funding."],"heading":"Financial Acumen"},{"points":["Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies.","Communicate effectively with internal and external stakeholders to align objectives and expectations.","Negotiate and manage contracts to optimise service delivery and financial outcomes."],"heading":"Stakeholder Engagement"},{"points":["Identify and mitigate risks associated with managed funds and underwriting processes.","Develop and implement risk management frameworks in compliance with Australian healthcare regulations.","Monitor and evaluate risk exposure to ensure organisational resilience and sustainability."],"heading":"Risk Management"},{"points":["Drive continuous improvement initiatives to enhance operational efficiency and service quality.","Utilise data analytics to optimise fund management and underwriting processes.","Ensure adherence to industry best practices and regulatory requirements in healthcare operations."],"heading":"Operational Excellence"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"State Leadership","jobFamilyGroup":"RM"},"careerTrack":"Individual Contributor","jobFamily":null,"jobFamilyGroup":"RM","skills":[{"skill":"Computer literate at an intermediate level","weightage":7},{"skill":"Excellent decision making, negotiation and problem-solving skills","weightage":8},{"skill":"Understanding of the commercial framework of business","weightage":7},{"skill":"Experience in project management","weightage":7}],"kpis":[{"points":[{"point":"Achieve a minimum of 95% of monthly revenue and EBIT targets for all profit centres by the end of each quarter.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase customer satisfaction scores by 10% through proactive management and improvement of client relationships by 30 June 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Ensure 100% of State-based projects are completed on time and within budget, with progress reports submitted to the CEO monthly.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Conduct bi-annual training sessions for all staff to enhance skills and knowledge, achieving a 90% staff satisfaction rate with the training by 31 December 2026.","weightage":20},{"point":"Develop and implement a mentorship program by 31 March 2026, with at least 80% of new hires participating within their first six months.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T16:52:39.659Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"8dc64028-0948-4410-b744-baf8cbbac490","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Head of Underwritten States","description":"The Head of Underwritten States is a senior leadership position providing vision, leadership, and service delivery management for States with Underwritten workers compensation schemes (QLD, NSW, Victoria & South Australia). The role involves developing and executing tactical business plans, driving business growth, achieving financial targets, and contributing to company-wide strategic business planning and forecasting activities.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":["Recognised tertiary qualifications in Allied Health and member of relevant professional association"],"reportingTo":"CEO – Rehab Management","directReports":"Multiple smaller teams","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Oversee the financial budgeting process for all profit centres and customer accounts.","Develop and implement tactical business plans to achieve financial targets.","Develop and maintain an effective organisational structure.","Plan future office accommodation requirements."],"heading":"Planning and Organising"},{"points":["Ensure monthly revenue and EBIT targets are achieved.","Accountable for quality management in service delivery.","Drive innovation in service delivery and business administration.","Ensure offices operate efficiently and adhere to all relevant WHS requirements.","Conduct weekly or fortnightly staff meetings."],"heading":"Operations"},{"points":["Provide bi-annual salary review recommendations for staff to the CEO for approval.","Ensure all recruitment processes are conducted in accordance with HR policies and procedures.","Provide the CEO a consolidated monthly report covering service delivery performance.","Participate in weekly meetings with relevant colleagues across Rehab Management Senior"],"heading":"Internal Stakeholder Management"},{"points":["Proactively manage client relationships.","Grow revenue to meet and exceed annual fixed budget.","Contribute to strategic sales planning."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance to all regulatory authorities under remit.","Take reasonable care for their own health and safety.","Assist your manager / supervisor in ensuring workplace inspections and audits are completed.","Reporting hazards and potential problems without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Focuses on strategic relationships with external customers/stakeholders. Identifies new opportunities and builds relationships with new organisations/customers.","Develops benchmarks for the delivery of great customeexperience. Understands the importance of building customer loyalty","Acts as an escalation point for the AM/SM and has oversight of all customer complaints. Ensures these are solved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Gains commitment and buy-in for strategic initiatives and priorities with the team by demonstrating their impact on organisational results.","Inspires and persuades others to follow direction, purse and achieve goals, and adopt new positions or opinions.","Leverages external networks and contacts to gather information, insight and influence outcomes at an account level.","Leads critical decisions between third party regarding contract terms; negotiate and develop complex contracts and/or agreement"],"heading":"Influencing and Negotiation"},{"points":["Identifies trends in performance data and develops strategies to enhance business results","Leverages deep insights and understanding of regional economic conditions/markets to develop strategies which enable RM to lead change across the region/nationally."],"heading":"Critical Thinking"},{"points":["Thinks beyond the boundaries of business lines, adopting a broad view to recognise problems, align priorities and drive the strategic goals of RM and Arriba.","Anticipates situations at least 3 years ahead and acts to create strategic opportunities or avoid problems."],"heading":"Business Acumen"},{"points":["Develops planning tools that assist with evaluating and monitoring future expenditures enabling them to address complex budgeting and financial management issues.","Sets strategic direction for their state in relation to revenue and expenditure.","Identifies and implements new techniques to improve asset control","Takes ownership of planning, budgeting, forecasting and processes."],"heading":"Financial"},{"points":["Seen as an expert in all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Drives a high-performance culture and sets quality standards for teams and managers, coaching them to ensure high levels of delivery and compliance standards are met and positioning this as a differentiator for RM.","Ensures an unwavering focus on quality metrics and monitors progress across their state or states."],"heading":"Compliant (Process Orientated)"},{"points":["Demonstrates strong commitment to critique of own work to ensure accuracy and completeness.","Demonstrates and uses systems to organise and track information or work in progress.","Drives the focus on customer and quality metrics by ensuring all staff understand the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Sets and implements the strategic business and workforce plans in conjunction with GM and P&C to achieve their strategic priorities","Priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities","Is seen as a role model. Allocates their attention, effort and resources efficiently and effectively based on importance, urgency and value. Coaches others"],"heading":"Planning and Prioritisation"},{"points":["Develops innovative and entrepreneurial initiatives that provide outstanding contributions to RM objective in a national context.","Champions process improvement ideas and ensures they have the appropriate support and resources during implementation."],"heading":"Continuous Improvement"},{"points":["Has extensive knowledge across occupational rehab management industry knowledge e.g. relevant bodies, insurers, key players etc. Always looks to keep this knowledge updated.","Extensive understand of account management expectations and how to execute account management under specific contracts.","Uses knowledge of informal relationships and political sensitivities within the organisation to effectively implement decisions, request resources or resolve issues"],"heading":"Technical Knowledge"},{"points":["Develops workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C. Ensures the focus is on critical success factors need to deliver strategy.","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Recognised tertiary qualifications in Allied Health and member of relevant professional association","Minimum of 5 years’ experience in the field of occupational rehabilitation","Minimum of 2 years’ experience in occupational rehabilitation diverse frameworks","Demonstrated achievement of management KPI’s and financial targets","Demonstrated success in leading and supporting staff to achieve KPI’s","Current driver’s license","Computer literate at an intermediate level"],"heading":"Skills, Qualifications and Knowledge"},{"points":["Working with Children Check","National Police Check","100 points of ID","Working Rights Visa","Driver’s License"],"heading":"Mandatory Checks"}],"keyRelationships":"Internal: Consultants, Team Leaders, Operational Manager, Client Relationship Manager, General Manager, Arriba Corporate including Risk and Compliance, Marketing and Finance teams. External: Insurers, Employers, Allied Health professionals","functionalCompetencies":[{"points":["Develop and implement strategic plans for underwritten states in alignment with organisational goals.","Lead and inspire a diverse team to achieve high performance and engagement.","Foster a culture of continuous improvement and innovation within the team."],"heading":"Leadership and Strategic Management"},{"points":["Ensure all operations comply with Australian healthcare regulations and standards.","Identify and mitigate risks associated with underwritten states to protect the organisation's interests.","Maintain up-to-date knowledge of changes in legislation affecting the healthcare industry."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Oversee financial performance and budgeting for underwritten states, ensuring cost-effectiveness.","Analyse financial data to inform strategic decision-making and resource allocation.","Develop financial models to forecast and manage revenue streams effectively."],"heading":"Financial Acumen and Budget Management"},{"points":["Build and maintain strong relationships with key stakeholders, including government bodies and healthcare providers.","Communicate effectively with internal and external stakeholders to align objectives and expectations.","Negotiate contracts and agreements to benefit the organisation and its clients."],"heading":"Stakeholder Engagement and Relationship Management"},{"points":["Drive operational efficiency through process optimisation and technology integration.","Implement best practices in healthcare management to enhance service delivery.","Monitor and evaluate operational performance to ensure quality and compliance."],"heading":"Operational Excellence and Process Optimisation"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"State Leadership","jobFamilyGroup":"RM"},"careerTrack":"Executive","jobFamily":null,"jobFamilyGroup":"RM","skills":[{"skill":"Exceptional people management","weightage":9},{"skill":"Experience in financial management and reporting","weightage":8},{"skill":"Strategic client relations and account management","weightage":8},{"skill":"Experience in business development","weightage":7},{"skill":"Adept in operational management","weightage":7},{"skill":"Strong strategic planning and thinking","weightage":8},{"skill":"Excellent decision making, negotiation and problem-solving skills","weightage":9},{"skill":"Excellent written and verbal communication skills","weightage":9},{"skill":"Strong time management and organisational skills","weightage":8},{"skill":"Experience in project management","weightage":7}],"kpis":[{"points":[{"point":"Achieve monthly revenue and EBIT targets for all profit centres, ensuring a minimum 5% increase in revenue compared to the previous year by 31 December 2025.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase customer satisfaction scores by 10% through proactive client relationship management and service delivery improvements by 30 June 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Ensure 100% compliance with regulatory requirements and achieve a 95% quality assurance score in service delivery audits by 31 December 2025.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Implement a staff development program that results in a 15% increase in employee engagement scores by 30 June 2026.","weightage":20},{"point":"Introduce at least two innovative service delivery methods that improve operational efficiency by 10% by 31 December 2025.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T16:46:18.975Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"215ea533-7baf-44c2-abc0-659961cad9b9","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Labour Market Research Consultant","description":"As a Labour Market Research Consultant, you will provide expert advice and analysis on labour market trends, job opportunities, and skill requirements within specific industries and geographic areas.","department":"Operations","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":["Bachelor's degree in Economics","Business","or a related field","Postgraduate qualification in Labour Market Analysis or a similar discipline","Certificate in Data Analysis or Statistics","Diploma in Human Resources Management","Coursework in Healthcare Management or Policy"],"reportingTo":"Area Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Conduct comprehensive research to analyse labour market trends, identify emerging job opportunities, and assess skill requirements in target industries.","Gather data on local, regional, and national labour market conditions, including employment rates, job vacancies, wage levels, and factors influencing job growth or decline.","Identify suitable vocational goals and develop strategies to address any barriers hindering clients from returning to work."],"heading":"Planning and Organising"},{"points":["Conduct thorough assessments of clients' vocational skills, interests, and physical capabilities.","Assist in the preparation of reports, documents, and presentations related to rehabilitation activities.","Support in drafting reports including progress and closure programs, return to work plans, and funding requests."],"heading":"Operations"},{"points":["Collaborate with internal stakeholders to understand client needs and provide timely labour market information that supports their decision-making process."],"heading":"Internal Stakeholder Management"},{"points":["Collaborate with healthcare professionals to understand clients' specific limitations and develop tailored rehabilitation plans.","Build and maintain relationships with external stakeholders to foster collaboration and gather industry-specific insights."],"heading":"External Stakeholder Management"},{"points":["Take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Able to identify all the relevant customer/stakeholders for each case.","Understands who their internal stakeholders are and how they collaborate/partner with them.","Able to assess and understand stakeholders drivers, expectations and outcomes and adapt style/approach.","Sets out clear expectations including roles and responsibilities for all customers/stakeholders.","Monitors progress and keeps all relevant customers/ stakeholders up to date.","Awareness of service agreement contracts. Can manage discrepancy between customer expectations and service agreement. Escalate where appropriate.","Builds and manages relationships with clients and stakeholders."],"heading":"Customer/Stakeholder Management"},{"points":["Uses their clinical/technical and case knowledge to gain credibility with customers/stakeholders and uses this to influence best outcomes possible.","Effectively explains alternative options to reach outcomes that gain the support and acceptance of all parties.","Can develop and present convincing points of view to influence the best outcome for all involved.","With support can coach team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates issues when needed.","Is able to identify the needs and preferences of key decision makers and adapt style.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Has awareness of how their role, the quality of the service provided, productivity and RTW targets differentiate RM in the market and generate revenue.","Awareness of the relevant service contracts (service delivery and pricing) in relation to a case.","Is able to identify customer, employer, insurer etc. drivers and ensures these are addressed throughout the RTW program. E.g., the potential impact of non RTW cases on customers premium thresholds.","Has a good understanding of how RM operates and how its planning, processes and business decisions impact their team and their roles.","Ensures that each team member is working at the appropriate level of capacity and is assigned cases aligned to their clinical/technical strengths.","Understands the value of file reviews in identifying points of difference for RM compared to our competitors.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Clear understanding of their KPI’s and targets and consistently achieves these.","Awareness of the revenue yield relevant to their case.","Always looks for cost efficiencies and manages their expenses appropriately.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Always captures time taken to complete activities on files. Ensures each file has the appropriate approved funding.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Accurately and carefully follows internal procedures and standards when completing work. Consistently meets their compliance and quality targets.","Understands the importance of following processes for cases and the impact of non-compliance for the customer and RM.","Adheres to the service agreements relevant to their case.","Accurately and carefully applies relevant framework requirements and guidelines to ensure successful RTW outcomes."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Ensures they are complete and accurate. Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the consultant and SDMs to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Plans and organises own work by establishing clear tasks and priorities.","Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved.","Monitors progress of tasks and activities, takes into account potential changes and reprioritises work plan. Keeps the appropriate people updated.","Reviews their caseload and informs the TL when they have capacity to take on more cases or are overloaded and not going to achieve targets.","Supports CRM and Service Delivery Team by completing relevant activities in their framework e.g. completion of client fields by the end of each month.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Through own work is able to identify potential operational or cost efficiencies that will improve their service and quality delivery.","Demonstrates openness to new ways of working, is prepared to try out different workable solutions.","Seeks out new information and ideas aligned to their clinical discipline and applies this to own cases.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Economics, Business, or a related field","Postgraduate qualification in Labour Market Analysis or a similar discipline","Certificate in Data Analysis or Statistics","Diploma in Human Resources Management","Coursework in Healthcare Management or Policy"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on research and analysis rather than regulated activities."],"heading":"Professional Licenses"},{"points":["Certification from the Australian Market & Social Research Society (AMSRS)","Membership with the Economic Society of Australia","Certification in Healthcare Analytics","Professional Development in Labour Economics","Accreditation from the Australian Human Resources Institute (AHRI)"],"heading":"Industry-Specific Certifications"},{"points":["Proficiency in statistical software such as SPSS or SAS","Strong analytical and research skills","Understanding of the Australian healthcare system","Ability to interpret complex data sets","Excellent written and verbal communication skills"],"heading":"Additional Skills and Competencies"}],"keyRelationships":"Internal stakeholders including occupational therapists, vocational counselors, and case managers; external stakeholders such as employers, industry associations, and government agencies.","functionalCompetencies":[{"points":["Ability to collect, analyse, and interpret labour market data specific to the healthcare and medical industry.","Proficiency in using statistical software and tools to generate insights from complex datasets.","Capability to identify trends and patterns in employment data to inform strategic decision-making."],"heading":"Data Analysis and Interpretation"},{"points":["Understanding of qualitative and quantitative research methods applicable to labour market studies.","Skill in designing and conducting surveys and interviews to gather relevant market information.","Experience in synthesising research findings into actionable reports and recommendations."],"heading":"Research Methodology"},{"points":["Familiarity with Australian employment laws and regulations affecting the healthcare sector.","Ability to ensure research practices comply with ethical standards and privacy regulations.","Knowledge of industry-specific compliance requirements and their impact on workforce planning."],"heading":"Regulatory and Compliance Knowledge"},{"points":["Strong written and verbal communication skills to present research findings to diverse audiences.","Experience in collaborating with internal and external stakeholders to gather insights and validate data.","Ability to translate complex data into clear, concise, and impactful presentations and reports."],"heading":"Communication and Stakeholder Engagement"},{"points":["Capability to manage multiple research projects simultaneously, ensuring timely delivery of results.","Skill in setting project objectives, timelines, and deliverables in alignment with organisational goals.","Experience in coordinating cross-functional teams to achieve research objectives efficiently."],"heading":"Project Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Labour Market Research","jobFamilyGroup":"RM"},"careerTrack":"Individual Contributor","jobFamily":"Operations","jobFamilyGroup":"RM","skills":[{"skill":"Data Analysis and Interpretation","weightage":9},{"skill":"Research Methodology","weightage":9},{"skill":"Regulatory and Compliance Knowledge","weightage":8},{"skill":"Communication and Stakeholder Engagement","weightage":8},{"skill":"Project Management","weightage":7},{"skill":"Report Writing","weightage":8},{"skill":"Labour Market Research","weightage":10},{"skill":"Critical Thinking","weightage":9},{"skill":"Attention to Detail","weightage":7},{"skill":"Customer/Stakeholder Management","weightage":8}],"kpis":[{"points":[{"point":"Increase the number of successful funding requests for rehabilitation programs by 10% by the end of Q4 2026, contributing to overall revenue growth.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a 90% satisfaction rate from internal stakeholders regarding the relevance and timeliness of labour market information provided by Q4 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Reduce the average time taken to prepare and deliver labour market reports by 15% by the end of Q2 2026, enhancing operational efficiency.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Complete at least 20 hours of professional development in labour market analysis and rehabilitation strategies by Q4 2026 to enhance personal expertise and innovation.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T16:28:06.876Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"d76d9d57-722f-433d-98fa-ff95317ed882","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"National Psychological Services Manager","description":"As the National Psychology Services Manager, you will be responsible for supporting the delivery and growth of high quality and consistent psychological services that strive to achieve Rehab Management’s vision, mission, and purpose.","department":"Psychology Services","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Recognised tertiary qualifications in Psychology."],"reportingTo":"Head of Innovation","directReports":"N/a","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead psychology services process improvements.","Oversee attainment of psychological service benchmarks, including return to work (RTW) outcomes, costs, and durations.","Develop operational competence in the delivery of psychological services."],"heading":"Operations"},{"points":["Provide technical support to employees, Assistant Area Managers, Area Managers, State Managers, and Group Managers."],"heading":"Internal Stakeholder Management"}],"softCompetencies":[{"points":["Focuses on strategic relationships with external customers and stakeholders, consistently seeking opportunities to deepen relationships and grow revenue.","Supports the Group State Manager to develop benchmarks for delivering excellent customer experience and understands the importance of building customer loyalty.","Acts as an escalation point for Area Managers and has oversight of all customer complaints, ensuring they are resolved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Negotiates in tough situations with both external and internal stakeholders; demonstrate confidence, good political savvy and maintain credibility with key decision makers internally and externally.","Builds a compelling argument to support a position, leveraging the expertise of others to strengthen an argument.","Is able to significantly change the perspective of people with respect to an issue, gaining their support and agreement."],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Demonstrates an understanding of the impact of commercial decisions on people, processes, products and customers and mitigates any potential risk.","Capitalises on identified industry trends and opportunities to increase current business, or expand into new markets, products or services."],"heading":"Business Acumen"},{"points":["Demonstrates strong financial acumen; able to analyse P/L statements, identify some revenue opportunities and implement cost saving strategies.","Has a thorough understanding of the financials for each customer and the impact of overall revenue. Applies this understanding to focus on high yield customers when appropriate.","Can assess, manage and monitor potential financial risks and implement strategies to address these.","Coaches others on key financial concepts.","Ensures compliance with all expense policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Has a solid understanding of the processes and standards for their technical specialty area. Consistently achieves 100% compliance and quality targets and is seen as a role model.","Understands the importance of following processes for cases and the impact of non-compliance for the customer and RM.","Provides guidance to others on processes relevant to their technical speciality.","Conducts thorough file reviews to ensure compliance and the highest standards have been achieved and provides advice or training where needed."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Ensures they are complete and accurate. Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the consultant and SDMs to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Supports the GSM to identifies and implements strategic workforce plans in conjunction with P&C to achieve strategic priorities.","Supports the GSM to priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities.","Consistently demonstrates their ability in allocating their attention, effort and resources efficiently and effectively based on importance, urgency and value."],"heading":"Planning and Prioritisation"},{"points":["Defines process improvements to achieve business performance; manages key business processes from end-to-end such that they add value to the business.","Champions process improvement ideas and supports their implementation."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Supports GSM in the development of workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Recognised tertiary qualifications in Psychology.","Valid Police Check, identification documents and possess valid Working Rights.","Full Australian Health Practitioner Regulation Agency (AHPRA) Psychologist registration or specialist registration.","Current driver’s license."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Work collaboratively with other managers to underpin strong relationships with customers nationally.","functionalCompetencies":[{"points":["Demonstrate ability to lead and manage a diverse team of psychological professionals across multiple locations.","Develop and implement strategic plans to enhance service delivery and client outcomes.","Foster a culture of continuous improvement and professional development within the team."],"heading":"Leadership and Management"},{"points":["Ensure all psychological services comply with Australian healthcare regulations and ethical standards.","Implement robust clinical governance frameworks to maintain high-quality service delivery.","Monitor and evaluate service outcomes to ensure alignment with national standards and best practices."],"heading":"Clinical Governance and Compliance"},{"points":["Build and maintain strong relationships with key stakeholders, including healthcare providers, clients, and regulatory bodies.","Effectively communicate service offerings and outcomes to internal and external stakeholders.","Collaborate with cross-functional teams to integrate psychological services within broader healthcare initiatives."],"heading":"Stakeholder Engagement"},{"points":["Identify opportunities for innovation in psychological service delivery and implement new models of care.","Leverage technology to enhance service accessibility and efficiency.","Stay abreast of emerging trends and research in psychology to inform service development."],"heading":"Innovation and Service Development"},{"points":["Manage budgets and resources effectively to ensure sustainable service delivery.","Analyse financial data to inform strategic decision-making and resource allocation.","Develop funding proposals and business cases to support service expansion and innovation."],"heading":"Financial and Resource Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Psychological Services","jobFamilyGroup":"RM"},"careerTrack":"Individual Contributor","jobFamily":"Psychology Services","jobFamilyGroup":"RM","skills":[{"skill":"Clinical Governance and Compliance","weightage":9},{"skill":"Leadership and Management","weightage":9},{"skill":"Stakeholder Engagement","weightage":8},{"skill":"Innovation and Service Development","weightage":8},{"skill":"Financial and Resource Management","weightage":8},{"skill":"Operational Competence in Psychological Services","weightage":7},{"skill":"Technical Support and Guidance","weightage":7},{"skill":"Critical Thinking","weightage":7},{"skill":"Customer/Stakeholder Management","weightage":7},{"skill":"Continuous Improvement","weightage":6}],"kpis":[{"points":[{"point":"Increase the profitability of psychological services by 10% by reducing service delivery costs through process improvements by 31 December 2026.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher for psychological services by conducting quarterly surveys and implementing feedback by 31 December 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Improve the efficiency of psychological service delivery by reducing the average return to work (RTW) duration by 15% by 31 December 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Enhance operational competence by ensuring 90% of psychology staff complete advanced training programs by 30 June 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T16:25:40.741Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"c5163174-2789-4110-98bc-7da8eab7f5bd","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Regional Manager","description":"As a Regional Manager, your role will add value by providing vision, leadership and lead the delivery of high-quality, and customer-centered service delivery within a nominated region. You will be responsible for leading managers, team leaders and technical specialists across your region, contributing to our employees' development and will play an instrumental role in ensuring our customers and clients' needs are met.","department":"Operations","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":["Recognised tertiary qualifications in Allied Health and member of relevant professional body."],"reportingTo":"State Manager","directReports":"Area Managers within designated Region","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop, monitor and own the annual budget, business plan and financial performance of the Region.","Identify areas for cost optimisation and revenue generation.","Develop, implement and monitor strategic plan to achieve organisational goals.","Develop and implement strategic direction for the region, aligning it with the company‚Äôs goals and objectives.","Forecast future staff recruitment requirements within the nominated region.","Develop and execute region-based business development plan."],"heading":"Planning and Organising"},{"points":["Oversee day to day operations, including allocation of resources, workflow management, and performance monitoring.","Ensure operational consistency and efficiency across the regions.","Build and lead a high-performing team of rehabilitation professionals.","Drive continuous improvement initiatives within the region.","Drive uptake and competency of innovation services.","Contribute to the development of innovative service offerings.","Manage office/facilities ensuring that staff have all necessary equipment.","Responsible for ensuring establishment, renovation and operational expenses are within their budget."],"heading":"Operations"},{"points":["Develop and maintain strong relationships with key stakeholders."],"heading":"Internal Stakeholder Management"},{"points":["Identify and drive business growth opportunities within the region."],"heading":"External Stakeholder Management"},{"points":["Ensure all staff maintain professional accreditations and complete mandatory training.","Ensure adherence to industry standards and company policies in service delivery.","Identify and assess risks within the region.","Ensure compliance to relevant legislative requirements.","Approve region-based projects ensuring they deliver on agreed outcomes.","Take reasonable care for your own health and safety and that of others.","Follow instructions and policies provided by Arriba Group.","Report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Focuses on strategic relationships with external customers and stakeholders, consistently seeking opportunities to deepen relationships and grow revenue.","Supports the Group State Manager to develop benchmarks for delivering excellent customer experience and understands the importance of building customer loyalty.","Acts as an escalation point for Area Managers and has oversight of all customer complaints, ensuring they are resolved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Negotiates in tough situations with both external and internal stakeholders; demonstrate confidence, good political savvy and maintain credibility with key decision makers internally and externally.","Builds a compelling argument to support a position, leveraging the expertise of others to strengthen an argument.","Is able to significantly change the perspective of people with respect to an issue, gaining their support and agreement."],"heading":"Influencing and Negotiation"},{"points":["Applies industry knowledge to explore future possibilities and anticipate potential risks for RM in order to drive strategic growth.","Applies strategic thinking to review and adapt individual/team/unit objectives/targets according to business, industry and economic changing needs and is able to redefine & reprioritise business plan."],"heading":"Critical Thinking"},{"points":["Demonstrates an understanding of the impact of commercial decisions on people, processes, products and customers and mitigates any potential risk.","Capitalises on identified industry trends and opportunities to increase current business, or expand into new markets, products or services."],"heading":"Business Acumen"},{"points":["Knows their balance sheet and interrelationships between key financial and performance indicators. Applies these to budget analysis and revenue forecasting.","Understands more complex business concepts and financial and how these relate to balance sheet of RM and Arriba Group","Coaches others on key financial concepts Ensures they and team compile with all expenses policies and procedures."],"heading":"Financial"},{"points":["Demonstrates advanced understanding across all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Supports the embedding of a high-performance culture and ensures teams meet quality expectations by coaching them to achieve high levels of delivery and compliance standards, positioning this as a key differentiator for RM."],"heading":"Compliant (Process Orientated)"},{"points":["Demonstrates strong commitment to critique of own work to ensure accuracy and completeness.","Uses systematic approach to ensure comprehensive collection of data. Is able to make decisions based on data and evidence.","Supports the GSM in ensuring all staff understand the importance of accurate and complete work in exceeding customer and quality metrics"],"heading":"Attention to Detail"},{"points":["Supports the GSM to identifies and implements strategic workforce plans in conjunction with P&C to achieve strategic priorities.","Supports the GSM to priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities.","Consistently demonstrates their ability in allocating their attention, effort and resources efficiently and effectively based on importance, urgency and value."],"heading":"Planning and Prioritisation"},{"points":["Defines process improvements to achieve business performance; manages key business processes from end-to-end such that they add value to the business.","Champions process improvement ideas and supports their implementation."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Supports GSM in the development of workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Recognised tertiary qualifications in Allied Health and member of relevant professional body.","Mandatory checks may include; Police Check, Working with children / Vulnerable People check, identification documents and possess valid Working Rights.","Must hold a current and valid Australian drivers license."],"heading":"Qualifications and Licenses"}],"keyRelationships":"Develop and maintain strong relationships with key stakeholders, including clients, regulatory bodies and industry partners.","functionalCompetencies":[{"points":["Demonstrate the ability to lead and manage diverse teams across multiple locations.","Foster a culture of continuous improvement and professional development within the team.","Implement effective performance management strategies to enhance team productivity."],"heading":"Leadership and People Management"},{"points":["Ensure efficient and compliant operations in line with Australian healthcare standards.","Develop and implement operational strategies to optimise resource utilisation.","Monitor and evaluate operational processes to identify areas for improvement."],"heading":"Operational Excellence"},{"points":["Manage regional budgets effectively to achieve financial targets.","Analyse financial reports to inform strategic decision-making.","Ensure compliance with financial regulations and reporting standards."],"heading":"Financial Acumen"},{"points":["Build and maintain strong relationships with key stakeholders, including healthcare providers and regulatory bodies.","Communicate effectively with internal and external stakeholders to align on organisational goals.","Represent the organisation at industry events and forums to enhance its profile."],"heading":"Stakeholder Engagement"},{"points":["Ensure all operations comply with Australian healthcare regulations and standards.","Identify and mitigate risks associated with regional operations.","Develop and implement risk management strategies to safeguard organisational interests."],"heading":"Regulatory Compliance and Risk Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Regional Operations","jobFamilyGroup":"RM"},"careerTrack":null,"jobFamily":"Operations","jobFamilyGroup":"RM","skills":[{"skill":"Financial Management and Budgeting","weightage":9},{"skill":"Strategic Leadership and Operational Management","weightage":9},{"skill":"People Management and Development","weightage":8},{"skill":"Stakeholder Engagement and Relationship Building","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":9},{"skill":"Continuous Improvement and Innovation","weightage":7},{"skill":"Project Management","weightage":7},{"skill":"Healthcare Industry Knowledge","weightage":8},{"skill":"Critical Thinking and Problem Solving","weightage":8},{"skill":"Communication and Influencing Skills","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 10% increase in regional revenue by the end of the 2026 financial year through cost optimisation and new revenue streams.","weightage":25}],"category":"Financial"},{"points":[{"point":"Increase customer satisfaction scores by 15% by 30 June 2026, as measured by quarterly customer feedback surveys.","weightage":25}],"category":"Customer"},{"points":[{"point":"Improve operational efficiency by reducing average project completion time by 20% by 31 December 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Ensure 100% of staff complete mandatory training and maintain professional accreditations by 31 March 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T16:23:22.745Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"68399cef-d1f6-4e8f-a0e6-069cd60df2c9","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Rehabilitation Consultant","description":"As a Rehabilitation Consultant, you will be directly involved in supporting clients to recover and rehabilitate from injury or illness by assessing, planning, and delivering specific assessment and case management services to meet the needs of our clients and customers, reducing injury risk and supporting the achievement of timely and sustainable health and work outcomes.","department":"Operations","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":["Recognised tertiary qualifications in Allied Health.","Current full membership with relevant professional associations."],"reportingTo":"Assistant Area Manager","directReports":"","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Preparing for and completion of monthly strategic file reviews with Team Leader/Manager and completing actions within agreed timeframes."],"heading":"Planning and Organising"},{"points":["Managing a case load mix of rehabilitation assessments, specific and case management services."],"heading":"Operations"},{"points":["Delivering high-quality, client-centered services whilst ensuring compliance with company policies, procedures, and regulatory requirements.","Adhering to service quality expectations (RTW and Health outcomes, costs, duration, and SLA requirements).","Taking reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Able to identify all the relevant customer/stakeholders for each case.","Understands who their internal stakeholders are and how they collaborate/partner with them.","Able to assess and understand stakeholders drivers, expectations and outcomes and adapt style/approach.","Sets out clear expectations including roles and responsibilities for all customers/stakeholders.","Monitors progress and keeps all relevant customers/ stakeholders up to date.","Awareness of service agreement contracts. Can manage discrepancy between customer expectations and service agreement. Escalate where appropriate.","Builds and manages relationships with clients and stakeholders."],"heading":"Customer/Stakeholder Management"},{"points":["Uses their clinical/technical and case knowledge to gain credibility with customers/stakeholders and uses this to influence best outcomes possible.","Effectively explains alternative options to reach outcomes that gain the support and acceptance of all parties.","Can develop and present convincing points of view to influence the best outcome for all involved.","With support can coach team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates issues when needed.","Is able to identify the needs and preferences of key decision makers and adapt style.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on knowledge of the relevant schemes/framework to effectively problem solve and identify best approaches for RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Has awareness of how their role, the quality of the service provided, productivity and RTW targets differentiate RM in the market and generate revenue.","Awareness of the relevant service contracts (service delivery and pricing) in relation to a case.","Is able to identify customer, employer, insurer etc. drivers and ensures these are addressed throughout the RTW program. E.g., the potential impact of non RTW cases on customers premium thresholds.","Has a good understanding of how RM operates and how its planning, processes and business decisions impact their team and their roles.","Ensures that each team member is working at the appropriate level of capacity and is assigned cases aligned to their clinical/technical strengths.","Understands the value of file reviews in identifying points of difference for RM compared to our competitors.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Clear understanding of their KPI’s and targets and consistently achieves these.","Awareness of the revenue yield relevant to their case.","Always looks for cost efficiencies and manages their expenses appropriately.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Always captures time taken to complete activities on files. Ensures each file has the appropriate approved funding.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Accurately and carefully follows internal procedures and standards when completing work. Consistently meets their compliance and quality targets.","Understands the importance of following processes for cases and the impact of non-compliance for the customer and RM.","Adheres to the service agreements relevant to their case.","Accurately and carefully applies relevant framework requirements and guidelines to ensure successful RTW outcomes."],"heading":"Compliant (Process Orientated)"},{"points":["Performs all tasks with care; is thorough and seeks to be correct first time.","Consistently evidences through detailed file notes that they have completed thorough SOAP notes.","Has some awareness of the impact of inaccurate or incomplete reports to the customer/s (employee, employer, insurer).","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Plans and organises own work by establishing clear tasks and priorities.","Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved.","Monitors progress of tasks and activities, takes into account potential changes and reprioritises work plan. Keeps the appropriate people updated.","Reviews their caseload and informs the TL when they have capacity to take on more cases or are overloaded and not going to achieve targets.","Supports CRM and Service Delivery Team by completing relevant activities in their framework e.g. completion of client fields by the end of each month.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Through own work is able to identify potential operational or cost efficiencies that will improve their service and quality delivery.","Demonstrates openness to new ways of working, is prepared to try out different workable solutions.","Seeks out new information and ideas aligned to their clinical discipline and applies this to own cases.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Keeps current with relevant frameworks/schemes and applies any changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Recognised tertiary qualifications in Allied Health.","Current full membership with relevant professional associations.","Mandatory checks may include; Police Check, Working with children / Vulnerable People check, identification documents and possess valid Working Rights.","Must hold a current and valid Australian drivers license."],"heading":"Qualifications and Licenses"}],"keyRelationships":"Effectively manage all internal and external stakeholder relationships","functionalCompetencies":[{"points":["Conduct comprehensive biopsychosocial assessments to determine client needs and rehabilitation goals.","Develop and implement tailored rehabilitation plans in collaboration with clients and stakeholders.","Monitor and evaluate client progress, adjusting plans as necessary to ensure optimal outcomes."],"heading":"Client Assessment and Management"},{"points":["Effectively communicate with clients, families, and healthcare professionals to facilitate rehabilitation processes.","Demonstrate empathy and active listening to build rapport and trust with clients.","Provide clear and concise documentation and reporting to stakeholders."],"heading":"Communication and Interpersonal Skills"},{"points":["Understand the structure and function of the Australian healthcare system, including NDIS and Medicare.","Stay informed about relevant legislation and regulations affecting rehabilitation services in Australia.","Navigate and utilise healthcare resources and networks to support client rehabilitation."],"heading":"Knowledge of Australian Healthcare System"},{"points":["Identify barriers to rehabilitation and develop innovative solutions to overcome them.","Apply critical thinking to assess complex client situations and make informed decisions.","Utilise evidence-based practices to enhance rehabilitation outcomes."],"heading":"Problem Solving and Critical Thinking"},{"points":["Commit to ongoing professional development to maintain and enhance industry knowledge and skills.","Adhere to ethical standards and professional codes of conduct in all interactions.","Ensure compliance with workplace health and safety regulations and organisational policies."],"heading":"Professional Development and Compliance"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Rehabilitation Consulting","jobFamilyGroup":"RM"},"careerTrack":"Individual Contributor","jobFamily":"Operations","jobFamilyGroup":"RM","skills":[{"skill":"Client Assessment and Management","weightage":9},{"skill":"Knowledge of Australian Healthcare System","weightage":8},{"skill":"Communication and Interpersonal Skills","weightage":9},{"skill":"Problem Solving and Critical Thinking","weightage":8},{"skill":"Professional Development and Compliance","weightage":7},{"skill":"Attention to Detail","weightage":8},{"skill":"Planning and Prioritisation","weightage":7},{"skill":"Influencing and Negotiation","weightage":7},{"skill":"Technical Knowledge in Allied Health","weightage":9},{"skill":"Customer/Stakeholder Management","weightage":8}],"kpis":[{"points":[{"point":"Achieve a 10% increase in revenue from rehabilitation services by 31 December 2026 through effective case management and service delivery.","weightage":25}],"category":"Financial"},{"points":[{"point":"Maintain a client satisfaction score of at least 85% in quarterly surveys by ensuring high-quality, client-centred service delivery.","weightage":25}],"category":"Customer"},{"points":[{"point":"Complete 95% of monthly strategic file reviews with Team Leader/Manager within agreed timeframes by 31 December 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Participate in at least 2 professional development activities annually to enhance skills and knowledge in rehabilitation consulting by 31 December 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T16:14:34.193Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"658562f1-76b7-4d12-8fbd-3724cf3c22d7","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Senior Rehabilitation Consultant","description":"As a Senior Rehabilitation Consultant, your role will add value by assessing, planning and delivering specific assessment and case management services to meet the needs of our clients and customers, reducing injury risk and supporting the achievement of timely and sustainable health and work outcomes. You will provide mentoring and ad hoc support to your peers.","department":"Operations","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":1,"experienceMax":2,"educationRequired":["Recognised tertiary qualifications in Allied Health.","Current full membership with relevant professional associations."],"reportingTo":"Assistant Area Manager","directReports":"Nil","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Achievement of assigned productivity target and adherence to all expense policies and procedures.","Independently sustain and prioritise a complex caseload through referral sources, exercising significant professional judgment in managing a case load mix of rehabilitation assessments, specific and case management services, and acting as a trusted escalation point for high-risk or high-impact matters within scope."],"heading":"Operations"},{"points":["Providing services and engaging in all interactions with colleagues, clients and customers in accordance with Rehab Management‚Äôs core values."],"heading":"Internal Stakeholder Management"},{"points":["Independently delivering and role modelling high-quality, client-centered services in challenging client and stakeholder situations, whilst ensuring compliance with company policies, procedures and regulatory requirements and informally mentoring less-experienced colleagues in these standards.","Adherence to service quality expectations and preparation for and completion of monthly strategic file reviews with Team Leader/Manager."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Able to identify all the relevant customer/stakeholders for each case.","Understands who their internal stakeholders are and how they collaborate/partner with them.","Able to assess and understand stakeholders drivers, expectations and outcomes and adapt style/approach.","Sets out clear expectations including roles and responsibilities for all customers/stakeholders.","Monitors progress and keeps all relevant customers/ stakeholders up to date.","Awareness of service agreement contracts. Can manage discrepancy between customer expectations and service agreement. Escalate where appropriate.","Builds and manages relationships with clients and stakeholders."],"heading":"Customer/Stakeholder Management"},{"points":["Uses their clinical/technical and case knowledge to gain credibility with customers/stakeholders and uses this to influence best outcomes possible.","Effectively explains alternative options to reach outcomes that gain the support and acceptance of all parties.","Can develop and present convincing points of view to influence the best outcome for all involved.","With support can coach team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates issues when needed.","Is able to identify the needs and preferences of key decision makers and adapt style.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Has awareness of how their role, the quality of the service provided, productivity and RTW targets differentiate RM in the market and generate revenue.","Awareness of the relevant service contracts (service delivery and pricing) in relation to a case.","Is able to identify customer, employer, insurer etc. drivers and ensures these are addressed throughout the RTW program. E.g., the potential impact of non RTW cases on customers premium thresholds.","Has a good understanding of how RM operates and how its planning, processes and business decisions impact their team and their roles.","Ensures that each team member is working at the appropriate level of capacity and is assigned cases aligned to their clinical/technical strengths.","Understands the value of file reviews in identifying points of difference for RM compared to our competitors.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Clear understanding of their KPI’s and targets and consistently achieves these.","Awareness of the revenue yield relevant to their case.","Always looks for cost efficiencies and manages their expenses appropriately.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Always captures time taken to complete activities on files. Ensures each file has the appropriate approved funding.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Accurately and carefully follows internal procedures and standards when completing work. Consistently meets their compliance and quality targets.","Understands the importance of following processes for cases and the impact of non-compliance for the customer and RM.","Adheres to the service agreements relevant to their case.","Accurately and carefully applies relevant framework requirements and guidelines to ensure successful RTW outcomes."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Ensures they are complete and accurate. Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the consultant and SDMs to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Plans and organises own work by establishing clear tasks and priorities.","Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved.","Monitors progress of tasks and activities, takes into account potential changes and reprioritises work plan. Keeps the appropriate people updated.","Reviews their caseload and informs the TL when they have capacity to take on more cases or are overloaded and not going to achieve targets.","Supports CRM and Service Delivery Team by completing relevant activities in their framework e.g. completion of client fields by the end of each month.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Through own work is able to identify potential operational or cost efficiencies that will improve their service and quality delivery.","Demonstrates openness to new ways of working, is prepared to try out different workable solutions.","Seeks out new information and ideas aligned to their clinical discipline and applies this to own cases.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. 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Applies these to budget analysis and revenue forecasting.","Understands more complex business concepts and financial and how these relate to balance sheet of RM and Arriba Group","Coaches others on key financial concepts Ensures they and team compile with all expenses policies and procedures."],"heading":"Financial"},{"points":["Demonstrates advanced understanding across all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Supports the embedding of a high-performance culture and ensures teams meet quality expectations by coaching them to achieve high levels of delivery and compliance standards, positioning this as a key differentiator for RM."],"heading":"Compliant (Process Orientated)"},{"points":["Demonstrates strong commitment to critique of own work to ensure accuracy and completeness.","Uses systematic approach to ensure comprehensive collection of data. Is able to make decisions based on data and evidence.","Supports the GSM in ensuring all staff understand the importance of accurate and complete work in exceeding customer and quality metrics"],"heading":"Attention to Detail"},{"points":["Supports the GSM to identifies and implements strategic workforce plans in conjunction with P&C to achieve strategic priorities.","Supports the GSM to priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities.","Consistently demonstrates their ability in allocating their attention, effort and resources efficiently and effectively based on importance, urgency and value."],"heading":"Planning and Prioritisation"},{"points":["Defines process improvements to achieve business performance; manages key business processes from end-to-end such that they add value to the business.","Champions process improvement ideas and supports their implementation."],"heading":"Continuous Improvement"},{"points":["Has extensive knowledge across occupational rehab management industry knowledge e.g. relevant bodies, insurers, key players etc. Always looks to keep this knowledge updated.","Solid understand of account management expectations and how to execute account management under specific contracts."],"heading":"Technical Knowledge"},{"points":["Supports GSM in the development of workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Recognised tertiary qualifications in Allied Health and member of relevant professional body.","Valid Police Check, identification documents and possess valid Working Rights."],"heading":"Qualifications"}],"keyRelationships":"Develop and maintain strong relationships with key stakeholders, including clients, regulatory bodies and industry partners. 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You will be responsible for ensuring that our purpose is achieved for our people, customers and clients.\n\nDepartment: Operations\nEmployment Type: Full Time\nLocation: Sydney\n\nKey Accountabilities:\n- Planning and Organising: Monitor, develop and own the annual budgetary targets and financial performance of the State., Contribute, own and write state-based business plan, detailing the strategic plan to exceed financial goals., Develop and implement strategic direction for the state, aligning it with the company’s goals and objectives., Approve state or region-based projects ensuring that they deliver agreed outcomes.\n- Operations: Oversee day to day operations, including allocation of resources, workflow management, and performance monitoring., Build and lead a high-performing team of rehabilitation professionals., Support managers in appropriately managing local over and under performance for staff and contractors., Drive continuous improvement initiatives within the state by promoting a culture of innovation., Drive innovation in service delivery including exceeding innovation targets., Manage office/facilities ensuring that staff have all necessary equipment.\n- Internal Stakeholder Management: Monitor and assess the performance of the Regional and/or Area Managers against key performance indicators.\n- External Stakeholder Management: Develop and maintain strong relationships with key stakeholders, including clients, regulatory bodies and industry partners.\n- Compliance, Risk and Governance: Ensure all staff maintain professional accreditations and validate during recruitment process., Responsible for state-based workers compensation and motor vehicle scheme regulator ensuring compliance., Ensure adherence to industry standards, state-based workers compensation and motor vehicle scheme accreditation standards., Identify and assess risks within the state/region., Take reasonable care for your own health and safety and that of others., Report all incidents or hazards without delay.","awardCode":"MA000027","awardName":"Health Professionals and Support Services Award 2020","createdAt":"2025-12-24T06:16:21.978Z","updatedAt":"2025-12-24T06:16:21.978Z","alterationCount":0,"classificationLevel":"Level 8—pay point 3","classificationLevels":["Level 1","Level 2","Level 3","Level 4","Level 5","Level 6","Level 7","Level 8—pay point 1","Level 8—pay point 2","Level 8—pay point 3","Level 9—pay point 1","Level 9—pay point 2","Level 9—pay point 3","Pay point 1 (UG 2 qualification)","Pay point 2 (3 year degree entry)","Pay point 3 (4 year degree entry)","Pay point 4 (Masters degree entry)","Pay point 5 (PhD entry)","Pay point 6","Pay point 1","Pay point 2","Pay point 3","Pay point 4","Pay point 5"]},"customFields":{"jobFamily":"State Leadership","jobFamilyGroup":"RM"},"directReports":"Area Managers, Assistant Area Managers and Client Relations Managers within designated State","experienceMax":null,"experienceMin":5,"employmentType":"Full Time","levelsBelowCeo":3,"accountabilities":[{"points":["Monitor, develop and own the annual budgetary targets and financial performance of the State.","Contribute, own and write state-based business plan, detailing the strategic plan to exceed financial goals.","Develop and implement strategic direction for the state, aligning it with the company‚Äôs goals and objectives.","Approve state or region-based projects ensuring that they deliver agreed outcomes."],"heading":"Planning and Organising"},{"points":["Oversee day to day operations, including allocation of resources, workflow management, and performance monitoring.","Build and lead a high-performing team of rehabilitation professionals.","Support managers in appropriately managing local over and under performance for staff and contractors.","Drive continuous improvement initiatives within the state by promoting a culture of innovation.","Drive innovation in service delivery including exceeding innovation targets.","Manage office/facilities ensuring that staff have all necessary equipment."],"heading":"Operations"},{"points":["Monitor and assess the performance of the Regional and/or Area Managers against key performance indicators."],"heading":"Internal Stakeholder Management"},{"points":["Develop and maintain strong relationships with key stakeholders, including clients, regulatory bodies and industry partners."],"heading":"External Stakeholder Management"},{"points":["Ensure all staff maintain professional accreditations and validate during recruitment process.","Responsible for state-based workers compensation and motor vehicle scheme regulator ensuring compliance.","Ensure adherence to industry standards, state-based workers compensation and motor vehicle scheme accreditation standards.","Identify and assess risks within the state/region.","Take reasonable care for your own health and safety and that of others.","Report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"keyRelationships":"Develop and maintain strong relationships with key stakeholders, including clients, regulatory bodies and industry partners. Collaborate with CRMs to identify and capitalise on business development strategies.","softCompetencies":[{"points":["Focuses on strategic relationships with external customers and stakeholders, consistently seeking opportunities to deepen relationships and grow revenue.","Supports the Group State Manager to develop benchmarks for delivering excellent customer experience and understands the importance of building customer loyalty.","Acts as an escalation point for Area Managers and has oversight of all customer complaints, ensuring they are resolved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Negotiates in tough situations with both external and internal stakeholders; demonstrate confidence, good political savvy and maintain credibility with key decision makers internally and externally.","Builds a compelling argument to support a position, leveraging the expertise of others to strengthen an argument.","Is able to significantly change the perspective of people with respect to an issue, gaining their support and agreement."],"heading":"Influencing and Negotiation"},{"points":["Applies industry knowledge to explore future possibilities and anticipate potential risks for RM in order to drive strategic growth.","Applies strategic thinking to review and adapt individual/team/unit objectives/targets according to business, industry and economic changing needs and is able to redefine & reprioritise business plan."],"heading":"Critical Thinking"},{"points":["Demonstrates an understanding of the impact of commercial decisions on people, processes, products and customers and mitigates any potential risk.","Capitalises on identified industry trends and opportunities to increase current business, or expand into new markets, products or services."],"heading":"Business Acumen"},{"points":["Knows their balance sheet and interrelationships between key financial and performance indicators. Applies these to budget analysis and revenue forecasting.","Understands more complex business concepts and financial and how these relate to balance sheet of RM and Arriba Group","Coaches others on key financial concepts Ensures they and team compile with all expenses policies and procedures."],"heading":"Financial"},{"points":["Demonstrates advanced understanding across all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Supports the embedding of a high-performance culture and ensures teams meet quality expectations by coaching them to achieve high levels of delivery and compliance standards, positioning this as a key differentiator for RM."],"heading":"Compliant (Process Orientated)"},{"points":["Demonstrates strong commitment to critique of own work to ensure accuracy and completeness.","Uses systematic approach to ensure comprehensive collection of data. Is able to make decisions based on data and evidence.","Supports the GSM in ensuring all staff understand the importance of accurate and complete work in exceeding customer and quality metrics"],"heading":"Attention to Detail"},{"points":["Supports the GSM to identifies and implements strategic workforce plans in conjunction with P&C to achieve strategic priorities.","Supports the GSM to priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities.","Consistently demonstrates their ability in allocating their attention, effort and resources efficiently and effectively based on importance, urgency and value."],"heading":"Planning and Prioritisation"},{"points":["Defines process improvements to achieve business performance; manages key business processes from end-to-end such that they add value to the business.","Champions process improvement ideas and supports their implementation."],"heading":"Continuous Improvement"},{"points":["Has extensive knowledge across occupational rehab management industry knowledge e.g. relevant bodies, insurers, key players etc. Always looks to keep this knowledge updated.","Solid understand of account management expectations and how to execute account management under specific contracts."],"heading":"Technical Knowledge"},{"points":["Supports GSM in the development of workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"educationRequired":["Recognised tertiary qualifications in Allied Health and member of relevant professional body."],"transformedSkills":[{"weightage":8,"originalSkill":"Knowledge of best practice and evidence-based occupational rehabilitation services","transformedPhrase":"Should have experience in Knowledge of best practice and evidence-based occupational rehabilitation services"},{"weightage":7,"originalSkill":"Experience managing multiple business centres and exceeding budgetary requirements","transformedPhrase":"Should have experience in Experience managing multiple business centres and exceeding budgetary requirements"},{"weightage":6,"originalSkill":"Vocational rehabilitation, personal injury, or insurance case management experience","transformedPhrase":"Nice to have Vocational rehabilitation, personal injury, or insurance case management experience"}],"experienceRequired":null,"recruitmentQuestions":{"id":1744,"tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","createdAt":"2025-12-02T19:21:55.939Z","createdBy":"d8e9bd22-fb2a-47f7-98b6-035b649f34d5","jobRoleId":"7f3ebc5b-59bb-4bf0-958f-c2a20d635473","questions":[{"question":"Can you describe your experience in developing and implementing strategic plans that align with company goals?","categoryId":"functional","difficulty":"intermediate","categoryName":"Functional","expectedAnswer":"Look for examples of strategic planning, alignment with company objectives, and successful implementation.","subCategoryName":null},{"question":"How have you managed financial performance and budgetary targets in your previous roles?","categoryId":"functional","difficulty":"intermediate","categoryName":"Functional","expectedAnswer":"Candidate should demonstrate experience in financial management, meeting or exceeding budgetary targets, and financial planning.","subCategoryName":null},{"question":"What strategies have you used to build and lead high-performing teams in the healthcare sector?","categoryId":"functional","difficulty":"intermediate","categoryName":"Functional","expectedAnswer":"Look for leadership skills, team-building strategies, and experience in managing healthcare professionals.","subCategoryName":null},{"question":"Describe a time when you drove continuous improvement initiatives. What was the outcome?","categoryId":"functional","difficulty":"advanced","categoryName":"Functional","expectedAnswer":"Candidate should provide examples of successful continuous improvement initiatives and their impact on the organisation.","subCategoryName":null},{"question":"How do you ensure compliance with industry standards and regulatory requirements in your state?","categoryId":"functional","difficulty":"advanced","categoryName":"Functional","expectedAnswer":"Look for knowledge of industry standards, experience in compliance management, and proactive risk assessment.","subCategoryName":null},{"question":"What methods do you use to monitor and assess the performance of your team against key performance indicators?","categoryId":"functional","difficulty":"intermediate","categoryName":"Functional","expectedAnswer":"Candidate should discuss performance monitoring techniques, use of KPIs, and strategies for performance improvement.","subCategoryName":null},{"question":"Can you provide an example of how you managed a project to ensure it delivered agreed outcomes?","categoryId":"functional","difficulty":"advanced","categoryName":"Functional","expectedAnswer":"Look for project management skills, ability to meet objectives, and effective resource allocation.","subCategoryName":null},{"question":"How do you develop and maintain strong relationships with key stakeholders in the healthcare industry?","categoryId":"functional","difficulty":"intermediate","categoryName":"Functional","expectedAnswer":"Candidate should demonstrate networking skills, relationship-building strategies, and experience with stakeholder management.","subCategoryName":null},{"question":"Describe a time when you had to develop and implement a strategic plan to align with company goals. What was the outcome?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Look for evidence of strategic thinking, alignment with company objectives, and successful implementation. The candidate should demonstrate the ability to plan and execute effectively.","subCategoryName":null},{"question":"Can you provide an example of how you managed a team to achieve high performance? What strategies did you use?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Expect examples of leadership, team motivation, and performance management. The candidate should show how they fostered a high-performing team environment.","subCategoryName":null},{"question":"Tell us about a time when you had to manage financial targets and budgets. How did you ensure you met or exceeded these targets?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Look for financial acumen, budget management skills, and the ability to meet or exceed financial goals. The candidate should demonstrate accountability and strategic financial planning.","subCategoryName":null},{"question":"Describe a situation where you had to manage compliance with industry standards and regulations. How did you handle it?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"The candidate should provide examples of understanding and managing compliance, attention to detail, and ensuring adherence to industry standards.","subCategoryName":null},{"question":"Give an example of a time when you drove continuous improvement or innovation in your team or department. What was the impact?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Expect examples of innovation, process improvement, and positive impact on service delivery. The candidate should show initiative and a focus on continuous improvement.","subCategoryName":null},{"question":"Can you share an experience where you had to manage relationships with key stakeholders? How did you ensure their needs were met?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Look for strong communication skills, relationship management, and the ability to meet stakeholder needs. The candidate should demonstrate effective stakeholder engagement.","subCategoryName":null},{"question":"Tell us about a time when you had to handle a significant risk within your state or region. What steps did you take to mitigate it?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"The candidate should provide examples of risk assessment, proactive management, and successful mitigation strategies. Look for problem-solving skills and risk management experience.","subCategoryName":null},{"question":"Describe a time when you had to manage a project to ensure it delivered agreed outcomes. What challenges did you face and how did you overcome them?","categoryId":"behavioural","difficulty":null,"categoryName":"Behavioural","expectedAnswer":"Expect examples of project management, overcoming challenges, and delivering successful outcomes. The candidate should demonstrate organisational skills and resilience.","subCategoryName":null},{"question":"Tell me about a time when you had to make a decision that was not popular but necessary to align with the company's values. How did you handle the situation?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for evidence of integrity, alignment with company values, and the ability to make tough decisions while maintaining team morale.","subCategoryName":"Living the Values"},{"question":"Describe a situation where you had to uphold the company's values in the face of external pressure. What was the outcome?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Expect examples of standing firm on values, demonstrating integrity, and effectively communicating the importance of these values to stakeholders.","subCategoryName":"Living the Values"},{"question":"Can you provide an example of a time when you successfully collaborated with a diverse team to achieve a common goal?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for examples of teamwork, respect for diverse perspectives, and the ability to leverage different strengths to achieve success.","subCategoryName":"Collaboration & Respect"},{"question":"Describe a time when you had to mediate a conflict between team members. How did you ensure respect and collaboration were maintained?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Expect examples of conflict resolution skills, maintaining respect among team members, and fostering a collaborative environment.","subCategoryName":"Collaboration & Respect"},{"question":"Give me an example of when you had to adapt to a significant change in your work environment. How did you manage the transition?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for evidence of resilience, adaptability, and a proactive approach to managing change while maintaining performance.","subCategoryName":"Adaptability & Growth"},{"question":"Tell me about a time when you identified an opportunity for growth or improvement in your team. What steps did you take to implement it?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Expect examples of initiative, continuous improvement mindset, and the ability to drive positive change within a team.","subCategoryName":"Adaptability & Growth"},{"question":"How have you ensured that your team consistently delivers services that align with the company's customer-centered values?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Look for strategies that reinforce company values, examples of leading by example, and maintaining high service standards.","subCategoryName":"Living the Values"},{"question":"Describe a situation where you had to learn a new skill or process to keep up with industry changes. How did you approach this learning opportunity?","categoryId":"companyValues","difficulty":null,"categoryName":"Company Values","expectedAnswer":"Expect examples of a learning mindset, willingness to embrace new challenges, and the ability to apply new skills effectively.","subCategoryName":"Adaptability & Growth"}],"updatedAt":"2025-12-02T19:22:00.320Z","updatedBy":"d8e9bd22-fb2a-47f7-98b6-035b649f34d5"},"functionalCompetencies":[{"points":["Demonstrate the ability to lead and manage a diverse team across multiple locations.","Develop and implement strategic plans to achieve organisational goals within the healthcare sector.","Foster a culture of continuous improvement and innovation in operations."],"heading":"Leadership and Management"},{"points":["Ensure efficient and effective management of healthcare operations in compliance with Australian standards.","Optimise resource allocation to enhance service delivery and patient outcomes.","Implement best practices in operational processes to improve efficiency and reduce costs."],"heading":"Operational Excellence"},{"points":["Manage budgets and financial plans to ensure fiscal responsibility and sustainability.","Analyse financial data to inform decision-making and strategic planning.","Identify opportunities for cost savings and revenue generation within the healthcare operations."],"heading":"Financial Acumen"},{"points":["Build and maintain strong relationships with key stakeholders, including healthcare providers and regulatory bodies.","Communicate effectively with internal and external stakeholders to align on organisational objectives.","Negotiate and manage contracts with service providers and partners."],"heading":"Stakeholder Engagement"},{"points":["Ensure all operations comply with Australian healthcare regulations and standards.","Stay informed of changes in legislation and industry standards affecting healthcare operations.","Develop and implement policies and procedures to maintain compliance and mitigate risks."],"heading":"Regulatory Compliance"}],"qualificationsAndLicenses":[{"points":["Recognised tertiary qualifications in Allied Health and member of relevant professional body.","Valid Police Check, identification documents and possess valid Working Rights."],"heading":"Qualifications"}]},"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T15:59:36.524Z","updatedAt":"2026-02-24T00:26:10.300Z"},{"id":"81a2b71d-e4a1-449a-ae8a-b2b9ed1b165f","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Support Services Coordinator","description":"As a Support Services Coordinator, your role will add value by supporting the day-to-day general administration activities across the organisation including customer service and supporting team members across all levels within the business.","department":"Support Services Team","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Certificate IV in Business Administration","Diploma of Business","Certificate III in Health Administration","Bachelor's degree in Health Services Management","Diploma of Practice Management"],"reportingTo":"National Support Services Manager","directReports":"Nil","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Data entry, providing administration support, and supporting the day-to-day operations across the business whilst ensuring compliance with company policies and procedures.","Entering data accurately and efficiently into IT systems, databases, or spreadsheets from various sources.","Reviewing and verifying data for accuracy, completeness, and consistency.","Updating or modifying data as required, ensuring data integrity and compliance with data protection policies and regulations.","Monitoring of customer referral portals for referral receipts.","Compiling of reporting and submitting to Service Delivery Managers.","Completion of tasks to assist the Service Delivery teams including processing of Client Reimbursements, Updating of Contacts on the Case Management System, processing of invoicing, uploading and retrieving documents from Customer Portals and the setup of referrals on the Case Management system.","Provide System Administration Support where required."],"heading":"Operations"},{"points":["Responding to referral set up queries from internal stakeholders."],"heading":"Internal Stakeholder Management"},{"points":["Transferring external referral enquiries to relevant internal stakeholders."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance to Rehab Management and Arriba Group policies including legal and regulatory requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Has a solid understanding of key customers and stakeholders across their account at a state or national level.","Has ownership of the account relationship and acts as the key contact, accountable for overall account management for the customer.","Cascades information and updates from external stakeholders relevant to their account.","Provides guidance and coaching to consultants and team leaders on service delivery and case management outcomes across their account."],"heading":"Customer/Stakeholder Management"},{"points":["Uses their clinical/technical and case knowledge to gain credibility with customers/stakeholders and uses this to influence best outcomes possible.","Effectively explains alternative options to reach outcomes that gain the support and acceptance of all parties.","Can develop and present convincing points of view to influence the best outcome for all involved.","With support can coach team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates issues when needed.","Is able to identify the needs and preferences of key decision makers and adapt style.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Understands the commercial drivers for delivering effective RTW outcomes for customers. Helps team to understand the connections.","Demonstrates thorough knowledge of contract terms and their commercial significance for RM.","Has a good understanding of how RM operates and how its planning, processes and business decisions impact their team and their roles.","Ensures that each team member is working at the appropriate level of capacity and is assigned cases aligned to their clinical/technical strengths. Has some awareness of workforce planning.","Understands the impact of internal decisions on people, processes, products and customers and can mitigate some potential risks for their team.","Understands the value of file reviews in identifying points of difference for RM compared to our competitors.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Actively monitors team KPI’s to ensure team is on target. Addresses any gaps and supports individuals to ensure they are able to achieve their productivity and RTW targets.","Identifies opportunities to reduce costs and escalates these to AAM and AM to support implementation.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Completes billable hours requirements on their files. Through file reviews can identify when others are not and ensures these are corrected.","Ensures compliance with all expense policies and procedures.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Has a solid understanding of the processes and standards for their technical specialty area. Consistently achieves 100% compliance and quality targets and is seen as a role model.","Understands the importance of following processes for cases and the impact of non-compliance for the customer and RM.","Provides guidance to others on processes relevant to their technical speciality.","Conducts thorough file reviews to ensure compliance and the highest standards have been achieved and provides advice or training where needed."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Ensures they are complete and accurate. Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the consultant and SDMs to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Plans and organises own work by establishing clear tasks and priorities. Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved.","Demonstrates an acute awareness of operational KPIs across the team and understands the potential barriers to achieve them. Works with consultants when barriers are identified and supports them to overcome these. Escalates to AAM or AM when required.","Monitors teams work and progress towards targets and case milestones. Steps in and supports TL/consultants where there are issues that are hindering progress.","Through review of cases can identify potential issues in regard to consultant workload and escalates concerns to AAM and AM.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Through own work is able to identify potential operational or cost efficiencies that will improve their service and quality delivery.","Demonstrates openness to new ways of working, is prepared to try out different workable solutions.","Seeks out new information and ideas aligned to their clinical discipline and applies this to own cases.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Certificate IV in Business Administration","Diploma of Business","Certificate III in Health Administration","Bachelor's degree in Health Services Management","Diploma of Practice Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on administrative and support functions."],"heading":"Professional Licenses"},{"points":["Certificate in Medical Reception and Office Administration","Certification in Healthcare Administration","First Aid Certificate","Customer Service Certification","Certificate in Health Support Services"],"heading":"Industry-Specific Certifications"},{"points":["Proficiency in Microsoft Office Suite","Strong organisational and time management skills","Excellent communication and interpersonal skills","Ability to work collaboratively in a team environment","Experience with healthcare management software"],"heading":"Additional Skills and Competencies"}],"keyRelationships":"Collaborate and build effective relationships with other departments (e.g. Rehab Management Operation Teams, Arriba finance and IT Teams) aimed at the achievement of organisational goals and completion of key initiatives.","functionalCompetencies":[{"points":["Coordinate daily support services operations to ensure seamless service delivery across various locations.","Implement and monitor standard operating procedures in alignment with organisational policies.","Facilitate communication between departments to optimise resource allocation and service efficiency."],"heading":"Operational Coordination"},{"points":["Develop and maintain strong relationships with internal and external stakeholders to enhance service satisfaction.","Address and resolve service-related issues promptly, ensuring compliance with healthcare standards.","Implement feedback mechanisms to continuously improve service delivery and client satisfaction."],"heading":"Customer Service Excellence"},{"points":["Ensure all support services adhere to Australian healthcare regulations and industry standards.","Maintain up-to-date knowledge of relevant legislation and compliance requirements.","Conduct regular audits to ensure compliance and identify areas for improvement."],"heading":"Regulatory Compliance"},{"points":["Assist in the management of budgets and resources to maximise efficiency and cost-effectiveness.","Coordinate with suppliers and vendors to ensure timely procurement of necessary materials and services.","Monitor inventory levels and implement strategies to minimise waste and optimise resource utilisation."],"heading":"Resource Management"},{"points":["Support the recruitment, training, and development of support services staff to build a high-performing team.","Foster a positive and collaborative team environment to enhance employee engagement and productivity.","Provide ongoing coaching and feedback to team members to support their professional growth and development."],"heading":"Team Leadership and Development"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Support Services","jobFamilyGroup":"RM"},"careerTrack":null,"jobFamily":"Support Services Team","jobFamilyGroup":"RM","skills":[{"skill":"Data Entry and Management","weightage":9},{"skill":"Customer Service Excellence","weightage":8},{"skill":"Regulatory Compliance Knowledge","weightage":9},{"skill":"Operational Coordination","weightage":8},{"skill":"Attention to Detail","weightage":9},{"skill":"System Administration Support","weightage":7},{"skill":"Resource Management","weightage":7},{"skill":"Critical Thinking","weightage":8},{"skill":"Planning and Prioritisation","weightage":8},{"skill":"Continuous Improvement","weightage":7}],"kpis":[{"points":[{"point":"Reduce data entry errors by 20% by the end of Q2 2026, thereby decreasing associated costs by improving accuracy and efficiency in data handling.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a 95% satisfaction rate from internal stakeholders regarding the timeliness and accuracy of referral set up responses by the end of Q4 2026.","weightage":30}],"category":"Customer"},{"points":[{"point":"Ensure 100% compliance with data protection policies and regulations during data entry and modification processes by conducting monthly audits throughout 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Complete at least 2 professional development courses related to data management and system administration by the end of 2026 to enhance skills and support operational efficiency.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T15:57:12.078Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"4468f9be-53c0-41ef-9312-3af7cfbe6fee","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Support Services Team Leader","description":"As a Support Services Team Leader, your role will add value by facilitating a consistently high standard of administration delivery outcomes for the Support Services Team. This includes overseeing team performance across Quality Assurance, adherence to KPI’s, accuracy and compliance to internal policies and procedures.","department":"Support Services Team","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Bachelor's degree in Health Administration or related field","Diploma in Business Administration with a focus on healthcare","Certificate IV in Health Administration","Advanced Diploma of Leadership and Management","Graduate Certificate in Health Services Management"],"reportingTo":"Head of Managed Fund States","directReports":"Support Service Coordinator team","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Assist with monitoring workloads and prioritising tasks for own work only, following documented procedures and directions from the manager, with no responsibility for allocating resources or making independent decisions about service delivery.","Provide administrative support only to training activities for new and existing team members (for example, scheduling sessions, preparing materials, recording attendance and updating systems), under close supervision and following documented instructions, with no responsibility for designing, delivering or leading training and no people management.","Continuously identify and flag areas for improvement across local internal administrative processes with the Head of Managed Fund States aimed at streamlining processes to enhance efficiency and productivity within the team/site."],"heading":"Planning and Organising"},{"points":["Provide administrative support only to the support services team by carrying out routine administrative tasks (such as data entry, document preparation and system updates) under close supervision, with no responsibility for managing or supervising people, no coaching or mentoring of others, and no decision-making authority beyond established procedures.","Facilitate regular team meetings, provide regular feedback and updates to the team - encouraging open lines of communication.","Carry out routine administrative tasks such as collating and entering performance and KPI data into systems, and preparing basic reports as directed, under close supervision, with no responsibility for overseeing team performance, no people management and no authority to make decisions or take corrective action (all such decisions are made by the manager).","Provide routine administrative support to the day‚Äëto‚Äëday operations of the support services team (e.g. updating records, preparing standard documents, monitoring shared inboxes) under close supervision, with no responsibility for managing people, overseeing overall team operations, making operational decisions, or being accountable for service delivery outcomes, and escalating all non‚Äëroutine issues to the relevant manager.","Proactively identify issues impacting workflow, escalate appropriately, and contribute to improvements in day-to-day operations by providing administrative support to continuous improvement initiatives, following established procedures.","Assist with the completion of administrative tasks including but not limited to referral retrievals and entry, completion and dissemination of reporting, processing of reimbursements, Case Manager system updates, finance reconciliation requests, invoice and report uploads.","Provide administrative support only to training processes (for example, booking sessions, maintaining training records and distributing materials) under close supervision, with no responsibility for ensuring others are trained, no training delivery, no mentoring or coaching, and no people management or decision-making authority (all training decisions are made by the manager).","Maintain and update standard operating procedures as directed (e.g. formatting, version control, data entry), strictly following instructions from the relevant manager or subject matter experts, with no responsibility for independently developing or approving new procedures."],"heading":"Operations"},{"points":["Where required, assist in collaborating with other departments to align support services with agreed organisational goals and initiatives, implementing directions and decisions made by more senior roles.","Foster effective communication within the team and across departments to ensure a cohesive and collaborative work environment."],"heading":"Internal Stakeholder Management"},{"points":["Support the building and maintenance of effective relationships with key internal and external stakeholders within an allocated area of work, referring complex or sensitive matters to the relevant manager.","Foster a customer-centric approach within the team, emphasizing exceptional service and building strong client relationships.","Assist with the management of customer queries via all modalities (email, phone call and fax) for the allocated team/site, ensuring a high level of customer service through all interactions, and achievement of all SLA timeframes."],"heading":"External Stakeholder Management"},{"points":["Promote and support a culture that is in line with Rehab Management values.","While at work you take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Has broader understanding of stakeholder groups including case managers/referrers and IMA advisers.","Leverages relationships with referrers/case managers to gain feedback on overall service delivery.","Sets out clear expectations including roles and responsibilities for all customers/stakeholders.","Provides day to day guidance/coaching to team on service delivery, files and overall case management outcomes.","Monitors progress and keeps all relevant customers/stakeholders up to date.","Acts as an escalation point for team. Takes ownership of any complaints and provides feedback to consultant. Understands all escalation processes.","Builds and manages relationships with clients and stakeholders."],"heading":"Customer/Stakeholder Management"},{"points":["Role models the importance of establishing credibility with customers/stakeholders to achieve the best outcomes.","Coaches team on how to apply their clinical/technical and case knowledge to build credibility with customers/stakeholders.","Can develop and present convincing points of view to influence the best outcome for all involved.","Helps team to determine how to manage differing expectations between customers when win-win outcomes cannot be achieved.","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates when needed.","With support can coach team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on solid clinical/technical knowledge and experiences across multiple disciplines to analyse and evaluate information.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Applies knowledge of team strengths and weaknesses when assigning cases to team and informing Area Manager on team capacity.","Analyse and evaluate cases across team identifying potential risks and raises these concerns with the AAM or AM.","Critically evaluates problems and solutions from different angles; can identify the underlying issue in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Awareness of commercial drivers for delivering effective RTW outcomes for customers. Helps team to understand the connections.","Has working knowledge of contract terms and their implications to service delivery, pricing and billable hours.","Has a good understanding of how RM operates and how its planning, processes and business decisions impact their team and their roles.","Ensures that each team member is working at the appropriate level of capacity and is assigned cases aligned to their clinical/technical strengths.","Escalates to AAM/AM when there is over or under capacity.","Understands the value of file reviews in identifying points of difference for RM compared to our competitors.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Supports the AM to monitor team KPI’s/EBIT to ensure team is on target. Addresses any gaps and supports individuals to ensure they are able to achieve their targets.","Is developing their understanding of financial information (P&Ls, balance sheets and cash flow statements) and explains the impact for their team.","Identifies opportunities to reduce costs and takes action to implement them.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Ensures compliance with all expense policies and procedures.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Has a solid understanding of the processes and standards across multiple frameworks and agreements. Consistently achieves 100% in compliance and quality targets and is seen as a role model.","Provides guidance and coaches the team, enabling them to establish clear operational delivery processes and procedures.","Conducts thorough file reviews to ensure compliance and the highest standards have been achieved.","Provides feedback and coaching for team members who are not meeting quality expectations."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Identifies all gaps and any alternative solutions that could have been implemented. Provides feedback and coaching to team to improve or escalates to AAM or AM when needed.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the team member to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate. Provides feedback and coaching to team to improve.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Plans and organises own work by establishing clear tasks and priorities. Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved.","Demonstrates an acute awareness of operational KPIs across the team and understands the potential barriers to achieve them. Works with consultants when barriers are identified and supports them to overcome these. Escalates to AAM or AM when required.","Monitors teams work and progress towards targets and case milestones. Steps in and supports TL/consultants where there are issues that are hindering progress.","Through review of cases can identify potential issues in regard to consultant workload and escalates concerns to AAM and AM.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Uses case reviews and analysis of data to identify performance barriers and opportunities and brings these to attention of AAM or AM.","Can identify new ways of working, supports and coaches consultants to implement changes.","Supports the AAM and AM when working with team to identify new ideas and actively participates in sessions.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Health Administration or related field","Diploma in Business Administration with a focus on healthcare","Certificate IV in Health Administration","Advanced Diploma of Leadership and Management","Graduate Certificate in Health Services Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on administration and team leadership rather than clinical practice."],"heading":"Professional Licenses"},{"points":["Certification in Healthcare Quality Management","Certificate in Health Information Management","Accreditation in Project Management for Healthcare","Membership with the Australian College of Health Service Management (ACHSM)","Certification in Compliance and Risk Management in Healthcare"],"heading":"Industry-Specific Certifications"},{"points":["Training in Quality Assurance and Compliance","Proficiency in Microsoft Office Suite and healthcare management software","Strong understanding of healthcare policies and procedures","Experience in team leadership and performance management","Excellent communication and organisational skills"],"heading":"Additional Skills and Training"}],"keyRelationships":"Build and maintain effective relationships with key internal and external stakeholders.","functionalCompetencies":[{"points":["Ability to lead and motivate a diverse team within the healthcare sector","Proficiency in conflict resolution and fostering a collaborative team environment","Experience in setting performance goals and conducting regular team evaluations"],"heading":"Leadership and Team Management"},{"points":["Understanding of Australian healthcare regulations and compliance requirements","Ability to implement and monitor adherence to industry standards and best practices","Experience in managing audits and ensuring compliance with healthcare policies"],"heading":"Healthcare Compliance and Standards"},{"points":["Commitment to delivering high-quality support services to healthcare clients","Ability to handle customer inquiries and complaints effectively","Experience in developing and implementing customer service improvement strategies"],"heading":"Customer Service Excellence"},{"points":["Proficiency in managing day-to-day operations of support services within a healthcare setting","Experience in resource allocation and managing budgets effectively","Ability to streamline processes to enhance service delivery and efficiency"],"heading":"Operational Management"},{"points":["Strong verbal and written communication skills tailored to healthcare environments","Ability to build and maintain relationships with internal and external stakeholders","Experience in facilitating meetings and presentations to diverse audiences"],"heading":"Communication and Interpersonal Skills"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Support Services Leadership","jobFamilyGroup":"RM"},"careerTrack":null,"jobFamily":"Support Services Team","jobFamilyGroup":"RM","skills":[{"skill":"Team Leadership and Management","weightage":9},{"skill":"Operational Management in Healthcare","weightage":8},{"skill":"Healthcare Compliance and Standards","weightage":9},{"skill":"Customer Service Excellence","weightage":8},{"skill":"Communication and Interpersonal Skills","weightage":9},{"skill":"Process Improvement and Efficiency","weightage":7},{"skill":"Training and Development","weightage":7},{"skill":"Attention to Detail","weightage":8},{"skill":"Critical Thinking and Problem Solving","weightage":8},{"skill":"Financial and Resource Management","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in operational costs related to support services by optimising resource allocation and streamlining processes by 30 June 2026.","weightage":25}],"category":"Financial"},{"points":[{"point":"Increase customer satisfaction scores by 15% through improved service delivery and resolution of queries within SLA timeframes by 31 December 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Enhance operational efficiency by reducing the average time taken to complete administrative tasks by 20% by 31 March 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Ensure 100% of team members complete at least two professional development training sessions annually to improve skills and knowledge by 31 December 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T15:51:03.818Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"5a580017-71e6-44c8-9dc9-94fed5658f71","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Team Leader","description":"As a Team Leader, your role will add value by providing technical guidance and support for team members to help deliver performance, productivity and efficiency. You will add value to our clients and customers by assessing, planning and delivering specific assessment and case management services to meet the needs of our clients and customers, reducing injury risk and supporting the achievement of timely and sustainable health and work outcomes.","department":"Operations","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":2,"experienceMax":null,"educationRequired":["Recognised tertiary qualifications in Allied Health., Current full membership with relevant professional association."],"reportingTo":"Assistant Area Manager","directReports":"Rehabilitation Consultants","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":"Selma","approvedAt":"2026-02-02T16:35:43.613Z","accountabilities":[{"points":["Understanding the organisational structures, responsibilities and requirements.","Accurately navigate through individuals and positions to accomplish tasks efficiently and in a sustainable manner.","Making sound judgements in relation to where to invest own effort and time on allocated work in varying situations, and providing input to colleagues when requested.","Support coordination and delivery of team events and team training.","Achievement of assigned productivity, quality and customer targets for own caseload within established plans and budgets.","Contribute to achievement of overall productivity targets for the allocated work group, within established plans and guidance.","Apply established priorities and guidelines provided by more senior leaders to manage day‚Äëto‚Äëday workload, escalating complex or high‚Äëimpact issues and any decisions affecting longer‚Äëterm performance to more senior leaders for direction.","Support team preparation for file reviews and attend file review/claims review meeting with assigned customers.","Complete file reviews as per policy.","Complete desktop reviews of the allocated caseload to confirm that work is progressing in line with expected customer requirements, escalating broader performance concerns to the relevant manager.","Support the uptake and competency of innovation services within the team by applying agreed approaches and tools, escalating barriers or broader change requirements to more senior leaders.","Support the team to exceed innovation targets.","Contribute to the development, testing and rollout of innovative service offerings."],"heading":"Planning and Organising"},{"points":["Support more senior leaders by encouraging team members to share their experiences and contribute ideas, focusing on day‚Äëto‚Äëday collaboration and performance. This is not a people leadership role: overall people leadership, allocation of work, performance management, recruitment, disciplinary action and all key decisions about team members remain the responsibility of more senior leaders.","Encouraging a positive team culture.","Actively undertaking professional development activities.","Independently deliver complex work by managing a caseload mix of rehabilitation assessments, specific services and case management files, applying significant judgment and autonomy, and serving as a trusted escalation point for high-risk or high-impact matters within scope.","Independently handle challenging client or stakeholder situations, effectively managing all internal and external stakeholder relationships, and serving as a trusted escalation point for high-risk or high-impact matters within scope.","Independently contribute to quality and continuous improvement, supporting service improvement, maintaining data and reporting accuracy, and upholding regulatory compliance, while guiding and mentoring less-experienced colleagues.","Complete basic quality checks of reports, including proofreading against standard templates and guidelines, and refer any significant quality or performance issues with team members‚Äô reports to more senior leaders for coaching or further action.","Through quality review processes, identifies areas where colleagues may benefit from additional support and provides respectful, transparent feedback and guidance on individual cases within established frameworks, escalating any ongoing performance, development or people-leadership needs to the relevant manager."],"heading":"Operations"},{"points":["Works with people to reinforce a culture of mutual respect, support, growth, positive energy, achievement and resilience.","Providing services and engaging in all interactions with colleagues, clients and customers in accordance with Rehab Management‚Äôs core values.","Demonstrating self-awareness, humility and build confidence in others to learn and grow.","Effectively informing team members of gaps to expectation and coaches them to meet company values, quality, compliance and customer expectation.","Notifies Area Manager of all solicited and unsolicited feedback related to the individual or a team member.","Balance (internal) customer focus with responsibility to act in the business's best interests."],"heading":"Internal Stakeholder Management"},{"points":["Sustain own caseload through referral sources, managing local customer and stakeholder relationships for allocated clients and services.","Adherence to customer reporting requirements through completion of custom fields and adhoc customer requests."],"heading":"External Stakeholder Management"},{"points":["Adherence to all financial policies and procedures, including expense, mileage and conflict of interest policies.","Adhere to policy, process and systems and support others to follow all policies and procedures within established guidelines.","Support more senior leaders by carrying out routine file reviews and using standard reports to flag straightforward issues within the team‚Äôs work, strictly following established criteria and templates. This is an operational support role with no authority to design corrective actions or make changes to processes; all non‚Äëroutine, complex, performance‚Äërelated or strategic matters are escalated to more senior leaders to analyse, decide and implement any actions to improve team performance.","Adhere to legislative standards and requirements and any other applicable legislation.","Effectively manages all processes and procedures to assure quality, reliability, accuracy and completeness.","While at work you take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Has broader understanding of stakeholder groups including case managers/referrers and IMA advisers.","Leverages relationships with referrers/case managers to gain feedback on overall service delivery.","Sets out clear expectations including roles and responsibilities for all customers/stakeholders.","Provides day to day guidance/coaching to team on service delivery, files and overall case management outcomes.","Monitors progress and keeps all relevant customers/stakeholders up to date.","Acts as an escalation point for team. Takes ownership of any complaints and provides feedback to consultant. Understands all escalation processes.","Builds and manages relationships with clients and stakeholders."],"heading":"Customer/Stakeholder Management"},{"points":["Role models the importance of establishing credibility with customers/stakeholders to achieve the best outcomes.","Coaches team on how to apply their clinical/technical and case knowledge to build credibility with customers/stakeholders.","Can develop and present convincing points of view to influence the best outcome for all involved.","Helps team to determine how to manage differing expectations between customers when win-win outcomes cannot be achieved.","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates when needed.","With support can coach team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on solid clinical/technical knowledge and experiences across multiple disciplines to analyse and evaluate information.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Applies knowledge of team strengths and weaknesses when assigning cases to team and informing Area Manager on team capacity.","Analyse and evaluate cases across team identifying potential risks and raises these concerns with the AAM or AM.","Critically evaluates problems and solutions from different angles; can identify the underlying issue in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Awareness of commercial drivers for delivering effective RTW outcomes for customers. Helps team to understand the connections.","Has working knowledge of contract terms and their implications to service delivery, pricing and billable hours.","Has a good understanding of how RM operates and how its planning, processes and business decisions impact their team and their roles.","Ensures that each team member is working at the appropriate level of capacity and is assigned cases aligned to their clinical/technical strengths.","Escalates to AAM/AM when there is over or under capacity.","Understands the value of file reviews in identifying points of difference for RM compared to our competitors.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Clear understanding of their KPI’s and targets and consistently achieves these.","Awareness of the revenue yield relevant to their case.","Always looks for cost efficiencies and manages their expenses appropriately.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Always captures time taken to complete activities on files. Ensures each file has the appropriate approved funding.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Has a solid understanding of the processes and standards across multiple frameworks and agreements. Consistently achieves 100% in compliance and quality targets and is seen as a role model.","Provides guidance and coaches the team, enabling them to establish clear operational delivery processes and procedures.","Conducts thorough file reviews to ensure compliance and the highest standards have been achieved.","Provides feedback and coaching for team members who are not meeting quality expectations."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Identifies all gaps and any alternative solutions that could have been implemented. Provides feedback and coaching to team to improve or escalates to AAM or AM when needed.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the team member to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate. Provides feedback and coaching to team to improve.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Plans and organises own work by establishing clear tasks and priorities. Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved.","Demonstrates an acute awareness of operational KPIs across the team and understands the potential barriers to achieve them. Works with consultants when barriers are identified and supports them to overcome these. Escalates to AAM or AM when required.","Monitors teams work and progress towards targets and case milestones. Steps in and supports TL/consultants where there are issues that are hindering progress.","Through review of cases can identify potential issues in regard to consultant workload and escalates concerns to AAM and AM.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Uses case reviews and analysis of data to identify performance barriers and opportunities and brings these to attention of AAM or AM.","Can identify new ways of working, supports and coaches consultants to implement changes.","Supports the AAM and AM when working with team to identify new ideas and actively participates in sessions.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Recognised tertiary qualifications in Allied Health.","Current full membership with relevant professional association.","Police Check, Working with children / Vulnerable People check, identification documents and possess valid Working Rights.","Current and valid Australian drivers license."],"heading":"Qualifications and Licenses"}],"keyRelationships":"Internal and external stakeholders, including clients, customers, and team members.","functionalCompetencies":[{"points":["Demonstrate the ability to lead and motivate a diverse team within the healthcare sector.","Foster a collaborative and inclusive team environment that aligns with Arriba Group's values.","Implement effective conflict resolution strategies to maintain team cohesion.","Provide regular feedback and coaching to team members to support their professional development.","Ensure team compliance with healthcare regulations and organisational policies."],"heading":"Leadership and People Management"},{"points":["Oversee daily operations to ensure efficient and effective service delivery in line with healthcare standards.","Utilise data-driven decision-making to optimise team performance and resource allocation.","Identify and implement process improvements to enhance operational efficiency.","Ensure adherence to safety and quality standards as per Australian healthcare regulations.","Coordinate with the Assistant Area Manager to align team objectives with organisational goals."],"heading":"Operational Excellence"},{"points":["Exhibit strong verbal and written communication skills tailored to diverse audiences.","Facilitate open and transparent communication channels within the team and with stakeholders.","Build and maintain positive relationships with clients, colleagues, and external partners.","Effectively manage and resolve communication barriers in a multicultural healthcare environment.","Promote a culture of feedback and continuous improvement through active listening and engagement."],"heading":"Communication and Interpersonal Skills"},{"points":["Ensure high levels of client satisfaction by delivering exceptional healthcare services.","Develop and maintain strong relationships with key stakeholders to support organisational objectives.","Proactively identify client needs and tailor services to meet those requirements.","Manage client expectations and address concerns promptly and professionally.","Collaborate with stakeholders to enhance service delivery and client outcomes."],"heading":"Client and Stakeholder Management"},{"points":["Ensure team compliance with all relevant Australian healthcare laws and regulations.","Identify potential risks and implement mitigation strategies to safeguard operations.","Conduct regular audits and reviews to maintain compliance and quality standards.","Promote a culture of safety and risk awareness within the team.","Stay informed of changes in healthcare regulations and update team practices accordingly."],"heading":"Compliance and Risk Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Field Leadership","jobFamilyGroup":"RM"},"careerTrack":null,"jobFamily":"Operations","jobFamilyGroup":"RM","skills":[{"skill":"Leadership and People Management","weightage":9},{"skill":"Operational Excellence","weightage":8},{"skill":"Client and Stakeholder Management","weightage":9},{"skill":"Compliance and Risk Management","weightage":8},{"skill":"Communication and Interpersonal Skills","weightage":9},{"skill":"Technical Knowledge in Allied Health","weightage":8},{"skill":"Data-Driven Decision Making","weightage":7},{"skill":"Continuous Improvement","weightage":7},{"skill":"Attention to Detail","weightage":8},{"skill":"Planning and Prioritisation","weightage":7}],"kpis":[{"points":[{"point":"Achieve a team productivity target of 95% or higher each quarter by ensuring adherence to financial policies and procedures.","weightage":25}],"category":"Financial"},{"points":[{"point":"Maintain a customer satisfaction score of 85% or higher in quarterly surveys by effectively managing all internal and external stakeholder relationships.","weightage":25}],"category":"Customer"},{"points":[{"point":"Ensure 100% compliance with policy, process, and systems by conducting monthly file reviews and addressing any identified gaps within two weeks.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Facilitate at least two professional development activities per quarter for team members, aiming for a 90% participation rate to enhance innovation and competency.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T15:48:33.931Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"0eb6e4d3-c5a2-475c-a34b-f0cbb4fb4802","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Technical Specialist","description":"As a Technical Specialist, your role will add value by providing support in all aspects of the nominated framework / customer in which you are appointed. This is a leadership position that runs congruently with the responsibilities of the employees substantive position and in line with their relevant position description.","department":"Service Delivery","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":1,"experienceMax":3,"educationRequired":["Recognized tertiary qualifications in Allied Health"],"reportingTo":"Area Manager","directReports":"0","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Assist the CRM with policy, process and system changes to actively contribute to quality and continuous improvement measures and ensuring best practice, optimal output and productivity","Support the development of resources, training materials and facilitated training related to the allocated customer portfolio"],"heading":"Planning and Organising"},{"points":["Prompts and supports operational teams for completion of file reviews, custom fields and maximised utilisation activities","Provide support to the CRM by attending file review / claim review meetings and assisting with customer reporting through review of custom fields completion","Assist in interpreting utilisation reports and supporting best practices case management service volume on files, including completion of desktop reviews to monitor quality and service delivery compliance","Support CRM and Operational teams to exceed portfolio budgeted revenue expectations"],"heading":"Operations"},{"points":["Support learning and development of employees within the allocated customer portfolio, including coaching / mentoring employees to meet and exceed customer expectations.","Provide appropriate feedback demonstrating empathy and awareness to Consultants and Managers to facilitate optimal service delivery whilst adhering to Rehab Management‚Äôs core values","Balance internal customer focus with the responsibility to act in the business‚Äôs best interest"],"heading":"Internal Stakeholder Management"},{"points":["Support customer contractual reporting functions, including adherence to portfolio KPIs and drive business development activities as directed by the CRM","Provide proactive support during tender processes, including drafting responses to set selection criteria"],"heading":"External Stakeholder Management"},{"points":["While at work you take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Able to identify all the relevant customer/stakeholders for each case within their speciality.","Has solid understanding of external stakeholders (IMA advisers and RTW specialists) and building effective relationships with internal stakeholders.","Provides support to other consultants specific to their technical specialty.","Understands and ensures others are clear on expectations of service delivery and product requirements relevant to their speciality.","Cascades information/updates from external stakeholders.","Solid understanding of service agreement contracts for their technical specialty. Supports consultants to manage any discrepancies between customer expectations and the service agreement.","Builds and manages relationships with clients and stakeholders."],"heading":"Customer/Stakeholder Management"},{"points":["Uses their technical and case knowledge to demonstrate their expertise across their technical speciality with customers/stakeholders to gain credibility and uses this to influence the best outcomes.","Can explain alternative RTW plan options when needed ensuring the best outcome gains the support and acceptance of all parties.","Can develop and present convincing points of view to influence the best outcome for all involved.","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates when needed.","Coaches team on how to apply their clinical/technical and case knowledge to build credibility with customers/stakeholders.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Has awareness of how their role, the quality of the service provided, productivity and RTW targets differentiate RM in the market and generate revenue.","Solid understanding of service delivery contract KPIs relevant to specialty. Undertakes file reviews and provides technical support to ensure these are achieved.","Understands the customer, employer, insurer etc. drivers within their area of speciality and ensures these are addressed throughout the service delivery.","Has a good understanding of how RM operates and how its planning, processes and business decisions impact their team and their roles.","Ensures that each team member is working at the appropriate level of capacity and is assigned cases aligned to their clinical/technical strengths.","Understands the value of file reviews in identifying points of difference for RM compared to our competitors.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Clear understanding of their KPI’s and targets and consistently achieves these.","Awareness of the revenue yield relevant to their case.","Always looks for cost efficiencies and manages their expenses appropriately.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Always captures time taken to complete activities on files. Ensures each file has the appropriate approved funding.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Has a solid understanding of the processes and standards for their technical specialty area. Consistently achieves 100% compliance and quality targets and is seen as a role model.","Understands the importance of following processes for cases and the impact of non-compliance for the customer and RM.","Provides guidance to others on processes relevant to their technical speciality.","Conducts thorough file reviews to ensure compliance and the highest standards have been achieved and provides advice or training where needed."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Ensures they are complete and accurate. Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the consultant and SDMs to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Plans and organises own work by establishing clear tasks and priorities.","Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved.","Demonstrates an acute awareness of operational KPIs across the team and understands the potential barriers to achieve them. Works with consultants when barriers are identified and supports them to overcome these.","Monitors progress of tasks and activities, takes into account potential changes and reprioritises work plan. Keeps the appropriate people updated.","Through review of cases can identify potential issues in regard to consultant workload and escalates concerns to AAM and AM.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Identifies potential quality and operational management problems in relations to own area of specialty and suggests sound solutions.","Demonstrates openness to new ways of working, is prepared to try out different workable solutions.","Seeks out new information and ideas aligned to their technical speciality and applies this to own cases. Also supports consultants operating in same area of speciality to understand and apply new information/changes.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Valid Police Check","100 Points ID check","Valid Working Rights","Relevant Professional Registration","Current Drivers license"],"heading":"Mandatory Checks/Requirements"},{"points":["Recognized tertiary qualifications in Allied Health","Minimum 2.5 years experienced in the field of occupational rehabilitation / injury management.","Minimum 1.5 years’ experience in relevant nominated framework"],"heading":"Additional Skills and Experience"}],"keyRelationships":"Allocated Client Relationships Manager, State Manager, CRM, Operational teams, Consultants, Managers","functionalCompetencies":[{"points":["Demonstrate basic understanding of healthcare IT systems and software applications.","Assist in troubleshooting and resolving technical issues related to medical equipment.","Support the implementation of new technologies in line with organisational protocols."],"heading":"Technical Proficiency"},{"points":["Ensure adherence to Australian healthcare regulations and standards in all technical operations.","Maintain up-to-date knowledge of relevant compliance requirements and industry best practices.","Assist in preparing documentation for audits and regulatory reviews."],"heading":"Regulatory Compliance"},{"points":["Provide technical support to healthcare professionals and staff with a focus on customer satisfaction.","Communicate effectively with non-technical stakeholders to explain technical concepts.","Respond promptly to service requests and ensure timely resolution of issues."],"heading":"Customer Service"},{"points":["Identify and analyse technical problems, proposing effective solutions.","Utilise critical thinking skills to address unexpected technical challenges.","Collaborate with team members to develop innovative approaches to technical issues."],"heading":"Problem Solving"},{"points":["Participate in training and development opportunities to enhance technical skills.","Contribute to process improvement initiatives within the service delivery department.","Stay informed about emerging technologies and trends in the healthcare industry."],"heading":"Continuous Improvement"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Technical Services","jobFamilyGroup":"RM"},"careerTrack":"Individual Contributor","jobFamily":"Service Delivery","jobFamilyGroup":"RM","skills":[{"skill":"Healthcare IT Systems Proficiency","weightage":9},{"skill":"Regulatory Compliance Knowledge","weightage":8},{"skill":"Technical Problem Solving","weightage":9},{"skill":"Customer Service and Support","weightage":8},{"skill":"Continuous Improvement Initiatives","weightage":7},{"skill":"Occupational Rehabilitation Expertise","weightage":9},{"skill":"Quality Assurance and Process Improvement","weightage":8},{"skill":"Stakeholder Management and Communication","weightage":7},{"skill":"Coaching and Mentoring","weightage":7},{"skill":"Attention to Detail","weightage":8}],"kpis":[{"points":[{"point":"Achieve a 10% increase in portfolio revenue by supporting CRM and operational teams to exceed budgeted revenue expectations by 30 June 2026.","weightage":25}],"category":"Financial"},{"points":[{"point":"Improve customer satisfaction scores by 15% by 31 December 2026 through effective coaching and mentoring of employees to meet and exceed customer expectations.","weightage":25}],"category":"Customer"},{"points":[{"point":"Ensure 95% completion rate of file reviews and custom fields by operational teams by 31 March 2026 to enhance quality and service delivery compliance.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Develop and implement 3 new training modules for the allocated customer portfolio by 30 September 2026 to support employee development and innovation.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T15:47:05.973Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"01a78738-b484-4166-a7ff-987fb087cdd2","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"National Support Services Manager","description":"As National Support Services Manager, your role will add value by leading and optimising the operations of the Support Services Team across the organization.","department":"Support Services Team","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Certificate in business administration or equivalent (desirable)."],"reportingTo":"National Manager – Service Excellence & Quality","directReports":"Support Services Team","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Monitor workloads, prioritise tasks, and allocate resources effectively to meet service level agreements and customer expectations.","Develop and deliver training aimed at the effective onboarding of new team members, as well as improving the skills and knowledge of existing team members.","Continuously identify and flag areas for improvement across internal administrative processes aimed at streamlining processes to enhance efficiency and productivity.","Develop and maintain standard operating procedures to ensure consistency and effectiveness in service delivery."],"heading":"Planning and Organising"},{"points":["Oversee the day-to-day operations of the support services team, ensuring efficient service delivery and achievement of KPIs including task allocation to ensure that all administrative functions are completed appropriately and on time.","Managing the workflow and processes within the support services including creating and optimising workflows to enhance efficiency and productivity.","Assist with the completion of administrative tasks including but not limited to referral retrievals and entry, completion and dissemination of reporting, processing of reimbursements, Case Management system updates, finance reconciliation requests, management of customer queries, invoice, and report uploads.","Provide System Administration Support.","Participate in identified SST related projects as nominated to the agreed-upon scope, objectives and deliverables aimed at improving operational efficiencies and user experience."],"heading":"Operations"},{"points":["Collaborate and build effective relationships with other departments (e.g., Rehab Management Operations teams, Arriba finance and IT teams) to align support services with organisational goals and initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Foster a customer-centric approach within the team, emphasizing exceptional service and building strong client and business relationships."],"heading":"External Stakeholder Management"},{"points":["Ensure Rehab Management and Arriba Group policies are followed across the support services team including compliance with legal and regulatory requirements.","While at work you take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Focuses on strategic relationships with external customers and stakeholders, consistently seeking opportunities to deepen relationships and grow revenue.","Supports the Group State Manager to develop benchmarks for delivering excellent customer experience and understands the importance of building customer loyalty.","Acts as an escalation point for Area Managers and has oversight of all customer complaints, ensuring they are resolved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Gains commitment and buy-in for strategic initiatives and priorities with the team by demonstrating their impact on organisational results.","Inspires and persuades others to follow direction, purse and achieve goals, and adopt new positions or opinions.","Leverages external networks and contacts to gather information, insight and influence outcomes at an account level.","Leads critical decisions between third party regarding contract terms; negotiate and develop complex contracts and/or agreement"],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Demonstrates an understanding of the impact of commercial decisions on people, processes, products and customers and mitigates any potential risk.","Capitalises on identified industry trends and opportunities to increase current business, or expand into new markets, products or services."],"heading":"Business Acumen"},{"points":["Demonstrates strong financial acumen; able to analyse P/L statements, identify some revenue opportunities and implement cost saving strategies.","Has a thorough understanding of the financials for each customer and the impact of overall revenue. Applies this understanding to focus on high yield customers when appropriate.","Can assess, manage and monitor potential financial risks and implement strategies to address these.","Coaches others on key financial concepts.","Ensures compliance with all expense policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Accurately and carefully follows internal procedures and standards when completing work. Consistently meets their compliance and quality targets.","Understands the importance of following processes for cases and the impact of non-compliance for the customer and RM.","Adheres to the service agreements relevant to their case.","Accurately and carefully applies relevant framework requirements and guidelines to ensure successful RTW outcomes."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Ensures they are complete and accurate. Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the consultant and SDMs to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Supports the GSM to identifies and implements strategic workforce plans in conjunction with P&C to achieve strategic priorities.","Supports the GSM to priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities.","Consistently demonstrates their ability in allocating their attention, effort and resources efficiently and effectively based on importance, urgency and value."],"heading":"Planning and Prioritisation"},{"points":["Develops innovative and entrepreneurial initiatives that provide outstanding contributions to RM objective in a national context.","Champions process improvement ideas and ensures they have the appropriate support and resources during implementation."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Supports GSM in the development of workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["All employees at Arriba Group are required to provide a valid Police Check, identification documents and possess valid Working Rights.","Cert 4 in business administration or equivalent (desirable)."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Collaborate and build effective relationships with other departments (e.g., Rehab Management Operations teams, Arriba finance and IT teams) to align support services with organisational goals and initiatives.","functionalCompetencies":[{"points":["Demonstrate the ability to lead and manage a diverse team within the healthcare sector.","Develop and implement strategic plans to enhance service delivery and operational efficiency.","Foster a culture of continuous improvement and professional development among team members."],"heading":"Leadership and Management"},{"points":["Ensure the delivery of high-quality support services in alignment with national healthcare standards.","Implement effective resource management strategies to optimise service delivery.","Monitor and evaluate service performance metrics to drive improvements."],"heading":"Operational Excellence"},{"points":["Maintain up-to-date knowledge of Australian healthcare regulations and standards.","Ensure all support services comply with relevant legal and ethical guidelines.","Develop and oversee compliance audits and risk management processes."],"heading":"Regulatory Compliance"},{"points":["Build and maintain strong relationships with internal and external stakeholders.","Communicate effectively with healthcare professionals, clients, and regulatory bodies.","Collaborate with cross-functional teams to achieve organisational goals."],"heading":"Stakeholder Engagement"},{"points":["Develop and manage budgets to ensure financial sustainability of support services.","Analyse financial reports to inform strategic decision-making.","Identify cost-saving opportunities without compromising service quality."],"heading":"Financial Management"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Support Services Leadership","jobFamilyGroup":"RM"},"careerTrack":null,"jobFamily":"Support Services Team","jobFamilyGroup":"RM","skills":[{"skill":"Team Leadership and Management","weightage":9},{"skill":"Operational Excellence in Healthcare","weightage":8},{"skill":"Stakeholder Engagement and Relationship Building","weightage":9},{"skill":"Regulatory Compliance in Australian Healthcare","weightage":8},{"skill":"Financial Management and Budgeting","weightage":7},{"skill":"Process Optimisation and Workflow Management","weightage":8},{"skill":"Quality Assurance and Systems Administration","weightage":7},{"skill":"Critical Thinking and Problem Solving","weightage":8},{"skill":"Customer-Centric Approach","weightage":7},{"skill":"Continuous Improvement and Innovation","weightage":6}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in operational costs for the support services team by optimising workflows and resource allocation by 31 December 2025.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase customer satisfaction scores by 15% through improved service delivery and client relationship management by 30 June 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Enhance process efficiency by reducing the average task completion time by 20% through workflow optimisation by 31 March 2026.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Conduct quarterly training sessions to improve team skills, resulting in a 25% increase in team competency scores by 31 December 2026.","weightage":20},{"point":"Implement a mentorship program to support professional growth, achieving a 30% increase in employee engagement scores by 30 September 2026.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T13:47:35.729Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"ab214012-8833-481c-b29d-bdd696c6b790","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Assistant Area Manager","description":"As an Assistant Area Manager, you will enhance our operations by assisting your manager in supervising a small team and contributing to the overall management of the profit center.","department":"Operations","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":3,"experienceMax":null,"educationRequired":["Recognised tertiary qualification in Allied Health"],"reportingTo":"Area Manager","directReports":"Rehabilitation Consultants/Team Leaders","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Support the Area Manager to undertake business development activities.","Support the profit centre to exceed budgeted revenue and EBIT targets.","Drive uptake and competency of innovation services.","Support profit centre to exceed innovation targets.","Contribute to the development of innovative service offerings."],"heading":"Planning and Organising"},{"points":["Responsible for supporting a direct team of people within the profit centre.","Identifying training needs, delivering training, and supporting the professional growth and skill development of team members.","Ensure all employees and contractors in your team perform the duties as set-out in their job descriptions.","Ensure 1:1 meetings are completed regularly and documented.","Ensuring all employees within your team complete mandatory training and maintain mandatory credentials.","Ensure your team‚Äôs productivity targets are achieved.","Ensure your teams record keeping underpins accurate and timely invoicing.","Meet the Individual Productivity Target for this position."],"heading":"Operations"},{"points":["Supporting your Manager in recruitment, onboarding, induction, probation, performance and employee relations.","Creating a diverse, inclusive and positive work environment.","Collaborating with the Rehab Management Leadership Team to assess staffing needs.","Support direct team and profit centre to achieve quality assurance metrics."],"heading":"Internal Stakeholder Management"},{"points":["Adhere to stakeholder feedback policy and procedure.","Exceed expected customer experience metrics across the profit centre."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance to customer reporting requirements.","Support Area Manager with preparation for internal and external audits.","Ensure monthly quality assurance audits and file reviews for your team are completed.","Support the Area Manager to ensure service delivery complies with contractual and legislative requirements.","Take reasonable care for your own health and safety and that of others.","Follow instructions and policies provided by Arriba Group.","Report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Has solid understanding of external stakeholders (IMA advisers and RTW specialists) and building effective relationships with internal stakeholders.","Supports the management of relationships at an account level. Ensures strategic alignment between service delivery and contract agreements.","Conducts operational reviews with a view to identifying any gaps as well as insights/opportunities that will create customer value.","Provides guidance/coaching to consultants and team leaders on service delivery and case management outcomes.","Monitors progress of cases across team and keeps AAM and AM updated.","Is an escalation point for TL when handling any customer/stakeholder complaints. Provides oversight of complaints and looks for service gaps that need to be fixed.","Builds and manages relationships with clients and stakeholders."],"heading":"Customer/Stakeholder Management"},{"points":["Helps team to determine how to manage differing expectations between customers when win-win outcomes cannot be achieved.","Coaches TL and team on how to apply their clinical/technical and case knowledge to build credibility with customers/stakeholders.","Coaches TL and team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Can manage and work with senior leaders and others (can manage up and down the line).","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates when needed.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Leverages extensive experience, exposure to complex cases and broader understanding of the business when conducting strategic file reviews across team.","Applies knowledge of team strengths and weaknesses when assigning cases to team and informing Area Manager on team capacity.","Analyse and evaluate cases across team and knows when to step in and provide guidance/coaching or direction to ensure the best outcome.","Critically evaluates problems and solutions from different angles; can identify the underlying issue in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Understands the commercial drivers for delivering effective RTW outcomes for customers. Helps team to understand the connections.","Demonstrates thorough knowledge of contract terms and their commercial significance for RM.","Has a good understanding of how RM operates and how its planning, processes and business decisions impact their team and their roles.","Ensures that each team member is working at the appropriate level of capacity and is assigned cases aligned to their clinical/technical strengths. Has some awareness of workforce planning.","Understands the impact of internal decisions on people, processes, products and customers and can mitigate some potential risks for their team.","Understands the value of file reviews in identifying points of difference for RM compared to our competitors.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Supports the AM to monitor team KPI’s/EBIT to ensure team is on target. Addresses any gaps and supports individuals to ensure they are able to achieve their targets.","Is developing their understanding of financial information (P&Ls, balance sheets and cash flow statements) and explains the impact for their team.","Identifies opportunities to reduce costs and takes action to implement them.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Ensures compliance with all expense policies and procedures.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Effectively manages all processes and procedures to assure quality, reliability, accuracy, and completeness of the team’s work.","Provides guidance and coaches the team, enabling them to establish clear operational delivery processes and procedures.","Conducts thorough file reviews to ensure compliance and the highest standards have been achieved.","Provides coaching and support to Team Leaders when delivering feedback on non-compliance to the team."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Identifies all gaps and any alternative solutions that could have been implemented. Provides feedback and coaching to team to improve.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the team member to rectify issues.","Provides feedback and coaching to TL and Team to improve the accurateness and completeness of written communication to customers/stakeholders.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Has a clear understanding of operational KPIs across the team. Identifies potential challenges and or barriers and works with TL/Consultant to overcome them.","Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved. Coaches and supports team to effectively manage their time.","Works with AM to coordinate and manage the teams workload and ensures new cases are assigned appropriately.","Monitors teams work and progress towards targets and case milestones. Escalation supports consultants where there are issues that are hindering progress.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Uses case reviews and analysis of data to identify performance barriers and opportunities and brings these to attention of AM.","Ensures new ideas are relevant and targeted to address critical work issues. Supports the implementation of ideas.","Acknowledges and values the contribution of new ideas and builds on these with the team.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Consistently looks to extend clinical/technical knowledge and skills across multiple disciplines and frameworks.","Provides mentorship to consultants and new starters during their induction/mentor program relevant to their technical speciality.","Supports the delivery of training with CRM. Provides one-on-one coaching/training when needed.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Supports the induction and training of all new starters.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regularly provides updates to the team and creates an environment in which each individual feels connected and supported.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Police Check, Working with children / Vulnerable People check.","Identification documents and possess valid Working Rights.","Current and valid Australian drivers license."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Collaborating with the Rehab Management Leadership Team and supporting the Area Manager.","functionalCompetencies":[{"points":["Assist in the coordination and management of daily healthcare operations to ensure efficiency and compliance with Australian healthcare standards.","Support the Area Manager in implementing operational strategies that align with organisational goals and regulatory requirements.","Monitor and report on operational performance metrics to identify areas for improvement."],"heading":"Operational Management"},{"points":["Ensure all operations adhere to Australian healthcare regulations and standards, including privacy and safety protocols.","Assist in the preparation and maintenance of documentation required for compliance audits.","Stay informed about changes in healthcare legislation and advise the team accordingly."],"heading":"Regulatory Compliance"},{"points":["Support the Area Manager in leading and developing a high-performing team within the healthcare setting.","Facilitate training sessions to enhance team skills and knowledge in line with industry best practices.","Promote a positive workplace culture that encourages collaboration and continuous improvement."],"heading":"Team Leadership and Development"},{"points":["Ensure high standards of customer service are maintained across all operations, addressing patient needs and concerns promptly.","Implement feedback mechanisms to improve patient satisfaction and service delivery.","Collaborate with the team to develop initiatives that enhance the patient experience."],"heading":"Customer Service Excellence"},{"points":["Assist in budget preparation and financial planning to support operational goals.","Monitor expenses and resource allocation to ensure cost-effective operations.","Analyse financial reports to identify trends and opportunities for cost savings."],"heading":"Financial Acumen"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Regional Operations","jobFamilyGroup":"RM"},"careerTrack":null,"jobFamily":"Operations","jobFamilyGroup":"RM","skills":[{"skill":"Advanced level skills within a Microsoft Office environment","weightage":8},{"skill":"Understanding of the commercial framework of business","weightage":7},{"skill":"Financial management skills to control expenses","weightage":7},{"skill":"Proactively undertakes professional development","weightage":6},{"skill":"Completes required mandatory learning/training prior to due date","weightage":6}],"kpis":[{"points":[{"point":"Achieve a minimum of 95% of the team's productivity targets each quarter to support the profit centre in exceeding budgeted revenue and EBIT targets.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of at least 90% in quarterly surveys by ensuring compliance with customer reporting requirements and exceeding expected customer experience metrics.","weightage":25}],"category":"Customer"},{"points":[{"point":"Ensure 100% completion of monthly quality assurance audits and file reviews for the team, maintaining compliance with contractual and legislative requirements.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Facilitate at least two professional development sessions per quarter for team members, ensuring 100% completion of mandatory training and supporting skill development.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T13:46:31.206Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"ccdb827d-3c99-49e4-9eb8-c2ccce33a9c9","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Business Support Officer","description":"As a Business Support Officer, your role will add value by supporting and enabling daily operation for the local team.","department":"Operations","level":null,"employmentType":"Full-Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Certificate III or IV in Business Administration (or equivalent experience)"],"reportingTo":"Area Manager","directReports":"0","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Assist with routine updates to the team's car and room calendars under direction and following standard procedures.","Assist with coordinating and scheduling routine meetings, conferences, and workshops under direction and following standard procedures.","Prepare and distribute meeting agendas, minutes, and related documents.","Maintain and update databases, client records, and other relevant documents.","Assist with managing and updating relevant documents, reports, and correspondence.","Assist in the preparation of routine reports, documents, and presentations related to rehabilitation activities, following standard templates and instructions and seeking guidance for non‚Äëstandard or complex matters.","Coordinate the supply and delivery of required equipment, materials, and resources."],"heading":"Planning and Organising"},{"points":["Provide basic, routine coordination support for occupational rehabilitation assessments and evaluations strictly as instructed and within clearly defined procedures, escalating all non-routine matters.","Update case records and notify relevant parties of changes as directed","Participate in team meetings to receive updates and complete assigned follow-up actions.","Following up medical certificates and signed rehab plans.","Provide support with Support Services team to add Contacts and referrals as required."],"heading":"Operations"},{"points":["Respond to incoming calls and inquiries by following standard scripts and procedures, provide basic information as directed, and redirect calls as necessary, escalating all non-routine matters.","Communicate with clients and healthcare providers to relay information and schedule appointments as required."],"heading":"External Stakeholder Management"},{"points":["While at work you take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Has a solid understanding of key customers and stakeholders across their account at a state or national level.","Has ownership of the account relationship and acts as the key contact, accountable for overall account management for the customer.","Cascades information and updates from external stakeholders relevant to their account.","Provides guidance and coaching to consultants and team leaders on service delivery and case management outcomes across their account."],"heading":"Customer/Stakeholder Management"},{"points":["Helps team to determine how to manage differing expectations between customers when win-win outcomes cannot be achieved.","Coaches TL and team on how to apply their clinical/technical and case knowledge to build credibility with customers/stakeholders.","Coaches TL and team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Can manage and work with senior leaders and others (can manage up and down the line).","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates when needed.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Understands the commercial drivers for delivering effective RTW outcomes for customers. Helps team to understand the connections.","Demonstrates thorough knowledge of contract terms and their commercial significance for RM.","Has a good understanding of how RM operates and how its planning, processes and business decisions impact their team and their roles.","Ensures that each team member is working at the appropriate level of capacity and is assigned cases aligned to their clinical/technical strengths. Has some awareness of workforce planning.","Understands the impact of internal decisions on people, processes, products and customers and can mitigate some potential risks for their team.","Understands the value of file reviews in identifying points of difference for RM compared to our competitors.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Actively monitors team KPI’s to ensure team is on target. Addresses any gaps and supports individuals to ensure they are able to achieve their productivity and RTW targets.","Identifies opportunities to reduce costs and escalates these to AAM and AM to support implementation.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Completes billable hours requirements on their files. Through file reviews can identify when others are not and ensures these are corrected.","Ensures compliance with all expense policies and procedures.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Has a solid understanding of the processes and standards for their technical specialty area. Consistently achieves 100% compliance and quality targets and is seen as a role model.","Understands the importance of following processes for cases and the impact of non-compliance for the customer and RM.","Provides guidance to others on processes relevant to their technical speciality.","Conducts thorough file reviews to ensure compliance and the highest standards have been achieved and provides advice or training where needed."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Ensures they are complete and accurate. Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the consultant and SDMs to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Has a clear understanding of operational KPIs across the team. Identifies potential challenges and or barriers and works with TL/Consultant to overcome them.","Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved. Coaches and supports team to effectively manage their time.","Works with AM to coordinate and manage the teams workload and ensures new cases are assigned appropriately.","Monitors teams work and progress towards targets and case milestones. Escalation supports consultants where there are issues that are hindering progress.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Uses case reviews and analysis of data to identify performance barriers and opportunities and brings these to attention of AAM or AM.","Can identify new ways of working, supports and coaches consultants to implement changes.","Supports the AAM and AM when working with team to identify new ideas and actively participates in sessions.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["All employees at Arriba Group are required to provide a valid Police Check, identification documents and possess valid Working Rights."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Liaise with clients, healthcare providers, and other relevant stakeholders.","functionalCompetencies":[{"points":["Efficiently manage and organise office operations and procedures to ensure smooth workflow.","Maintain accurate and up-to-date records and databases in compliance with healthcare regulations.","Provide timely and effective communication support to internal and external stakeholders."],"heading":"Administrative Support"},{"points":["Deliver high-quality customer service to patients and healthcare professionals, ensuring a positive experience.","Handle inquiries and resolve issues promptly, maintaining professionalism and empathy.","Assist in the coordination of patient appointments and follow-ups, ensuring adherence to healthcare protocols."],"heading":"Customer Service"},{"points":["Accurately input and manage patient data in electronic health records systems.","Ensure data privacy and security in accordance with Australian healthcare regulations.","Generate and analyse reports to support operational decision-making."],"heading":"Data Management"},{"points":["Ensure all administrative processes comply with Australian healthcare standards and regulations.","Participate in quality assurance activities to improve service delivery and operational efficiency.","Assist in the preparation and submission of compliance documentation as required."],"heading":"Compliance and Quality Assurance"},{"points":["Work collaboratively with healthcare professionals and administrative staff to achieve organisational goals.","Contribute to a positive team environment by supporting colleagues and sharing knowledge.","Participate in team meetings and contribute to continuous improvement initiatives."],"heading":"Team Collaboration"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Business Support","jobFamilyGroup":"RM"},"careerTrack":"Individual Contributor","jobFamily":"Operations","jobFamilyGroup":"RM","skills":[{"skill":"Administrative Support","weightage":9},{"skill":"Data Management","weightage":8},{"skill":"Customer Service","weightage":9},{"skill":"Compliance and Quality Assurance","weightage":8},{"skill":"Team Collaboration","weightage":7},{"skill":"Attention to Detail","weightage":9},{"skill":"Planning and Prioritisation","weightage":8},{"skill":"Critical Thinking","weightage":7},{"skill":"Influencing and Negotiation","weightage":6},{"skill":"Technical Knowledge in Healthcare Regulations","weightage":8}],"kpis":[{"points":[{"point":"Reduce operational costs by 10% through efficient scheduling and resource allocation for rehabilitation programs by 31 December 2026.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher in client feedback surveys related to scheduling and communication by 30 June 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Ensure 95% accuracy in maintaining and updating client records and databases by conducting monthly audits by 31 December 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Complete 100% of required workplace health and safety training modules and report all incidents within 24 hours by 31 December 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T13:45:38.406Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"8d2d7682-82e9-4103-a32e-8849d6244f31","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Corporate Partnerships Manager","description":"As a Corporate Partnerships Manager, your role will add value by providing vision, leadership and business development activities which support service delivery, encouraging new business, business growth and engagement of new partnerships with employer and broker markets.","department":"Client Relations Team","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Tertiary qualification in Business","Marketing","Commerce","Health Management or a related discipline (or equivalent industry experience)"],"reportingTo":"Head of Client Relationships and Customer Experience","directReports":"N/A","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Development of new corporate accounts and growth within existing unmanaged accounts across corporate employer and broker markets.","Securing new revenue streams through existing and new portfolio prospects.","Offering new services and strategic pursuit of new business to develop long term, sustainable trading relationships with corporate employers."],"heading":"External Stakeholder Management"}],"softCompetencies":[{"points":["Has a solid understanding of key customers and stakeholders across their account at a state or national level.","Has ownership of the account relationship and acts as the key contact, accountable for overall account management for the customer.","Cascades information and updates from external stakeholders relevant to their account.","Provides guidance and coaching to consultants and team leaders on service delivery and case management outcomes across their account."],"heading":"Customer/Stakeholder Management"},{"points":["Negotiates in tough situations with both external and internal stakeholders; demonstrate confidence, good political savvy and maintain credibility with key decision makers internally and externally.","Builds a compelling argument to support a position, leveraging the expertise of others to strengthen an argument.","Is able to significantly change the perspective of people with respect to an issue, gaining their support and agreement.","Able to influence across the account to identify and gain new opportunities."],"heading":"Influencing and Negotiation"},{"points":["Steps back to review performance across team and can explain how strategic objectives are being achieved.","Is able to identify and mitigate the root cause of issues for the team. Shares insights to build knowledge across the team.","Applies strategic thinking to review and adapt individual/team/unit objectives/targets according to business, industry and economic changing needs and is able to redefine & reprioritise business plan.","Leads the strategic file review of complex cases. Is able to strategically review existing data and financial reports to define new or evaluate existing account/portfolio strategies.","Challenges assumptions and underlying logic of team when reviewing files to encourage them to think outside the box.","Applies critical thinking to file reviews to assess any potential risks/gaps within files e.g., not following service delivery or product requirements.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Knows the reasoning behind key policies, practices, and procedures, and how they enable RM to achieve their goals.","Understands the implications of high risk or high duration cases to RM and the customer. Knows when in-depth review is required and who to engage to provide additional support.","Demonstrates an understanding of the impact of commercial decisions on people, processes, products and customers and mitigates any potential risk.","Understands the commercial imperatives associated with service delivery – can evaluate the cost vs. value associated with decisions and share this with the team.","Applies insights and in-depth understanding of commercial issues and the market to challenge and enhance each team member’s thinking.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Actively monitors team KPI’s to ensure team is on target. Addresses any gaps and supports individuals to ensure they are able to achieve their productivity and RTW targets.","Identifies opportunities to reduce costs and escalates these to AAM and AM to support implementation.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Completes billable hours requirements on their files. Through file reviews can identify when others are not and ensures these are corrected.","Ensures compliance with all expense policies and procedures.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Has a solid understanding of the processes and standards across multiple frameworks and agreements. Consistently achieves 100% in compliance and quality targets and is seen as a role model.","Provides guidance and coaches the team, enabling them to establish clear operational delivery processes and procedures.","Conducts thorough file reviews to ensure compliance and the highest standards have been achieved.","Provides feedback and coaching for team members who are not meeting quality expectations."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Ensures they are complete and accurate. Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the consultant and SDMs to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Has a clear understanding of operational KPIs across the team. Identifies potential challenges and or barriers and works with team, TL and AAM to overcome them.","Is able to allocate attention, effort and resources efficiently and effectively.","Has oversight of team caseload. Is responsible for the coordination and management of team workload. Supports the SM/GSM to identify appropriate workforce plan.","Maintains an overview of entire team’s workload. Conducts assessment and plans resources out to ensure all are working at appropriate capacity.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Uses case reviews and analysis of data to identify performance barriers and opportunities and brings these to attention of AAM or AM.","Can identify new ways of working, supports and coaches consultants to implement changes.","Supports the AAM and AM when working with team to identify new ideas and actively participates in sessions.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Valid Police Check.","Relevant Professional Registration.","100 Points ID check.","Current Driver’s License.","Possess valid Working Rights."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Work collaboratively with other Managers, Consultants, Team Leaders, and Managers working across corporate or broker accounts.","functionalCompetencies":[{"points":["Develop and maintain strong relationships with corporate partners to enhance collaboration and mutual benefits.","Identify and engage potential partners in the healthcare and medical industry to expand the organisation's network.","Utilise effective communication strategies to manage expectations and ensure partner satisfaction."],"heading":"Relationship Management"},{"points":["Contribute to the development of partnership strategies that align with the organisation's goals and objectives.","Analyse market trends and competitor activities to identify opportunities for strategic partnerships.","Collaborate with internal teams to integrate partnership initiatives into broader organisational plans."],"heading":"Strategic Planning"},{"points":["Lead negotiations with corporate partners to secure favourable terms and agreements.","Draft, review, and manage partnership contracts in compliance with Australian legal standards.","Ensure all partnership agreements are aligned with the organisation's policies and regulatory requirements."],"heading":"Negotiation and Contract Management"},{"points":["Coordinate partnership projects from inception to completion, ensuring timely delivery and quality outcomes.","Monitor project progress and address any issues or risks that may arise during implementation.","Utilise project management tools and methodologies to enhance efficiency and effectiveness."],"heading":"Project Management"},{"points":["Ensure all partnership activities adhere to Australian healthcare regulations and ethical standards.","Maintain up-to-date knowledge of industry compliance requirements and implement necessary changes.","Promote a culture of integrity and transparency in all partnership dealings."],"heading":"Compliance and Ethical Standards"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Partnerships","jobFamilyGroup":"RM"},"careerTrack":null,"jobFamily":"Client Relations Team","jobFamilyGroup":"RM","skills":[{"skill":"Prior experience in a business development, customer management or contractual management role","weightage":8},{"skill":"Vocational rehabilitation, personal injury or insurance case management experience","weightage":7}],"kpis":[{"points":[{"point":"Increase revenue from new corporate accounts by 20% by the end of Q4 2026.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher from corporate clients by 30 June 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce the average time to secure new corporate partnerships from initial contact to contract signing by 15% by 31 December 2026.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Complete at least 20 hours of professional development in corporate partnership strategies by 30 June 2026.","weightage":15},{"point":"Implement two new innovative service offerings for corporate clients by 31 December 2026.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T13:38:32.545Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"c674f946-f521-4540-beec-0e2b9cc39f1a","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Discipline Specialist","description":"As a Discipline Specialist, your role will add value by enhancing the specialised services and practices completed by Rehab Management staff of your discipline through the provision of mentoring and training of staff, improvement of quality assurance procedures across services related to your relevant discipline.","department":"Service Excellence","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":["Recognised tertiary qualifications in Allied Health (Occupational Therapy","Physiotherapy","Exercise Physiology","Rehabilitation Counselling or Psychology)."],"reportingTo":"Area Manager","directReports":"0","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Independently plan and implement products and services related to your discipline, exercising professional judgment within established frameworks, and seeking senior input where matters fall outside defined scope or risk appetite."],"heading":"Planning and Organising"},{"points":["Provide guidance and share knowledge with Rehab Management staff within your specific discipline, acting as a trusted escalation point for complex or higher-risk matters within assigned scope, and escalating systemic or enterprise-level risks to senior practitioners as required.","Support the Operational Managers by providing opportunities for Rehabilitation Consultants within your discipline to shadow you, focusing on sharing practical discipline knowledge and providing technical guidance where required, without formal responsibility for directing work allocation or performance.","Support the completion of discipline specific services within the expected SLA standards for cost and duration, working within established procedures, applying professional judgment to own and allocated work, resolving complex or higher-risk discipline issues within scope, and escalating matters that exceed delegated authority.","Develop and maintain discipline-relevant training materials and deliver professional development activities aligned to existing frameworks and approved content."],"heading":"Operations"},{"points":["Support induction activities required for your relevant discipline including participation in RM Academy.","Assess the quality and practice standards of work completed within assigned discipline scope, providing professional feedback and recommendations, and escalating systemic, policy-level or exceptional risk issues to senior practitioners or managers as required."],"heading":"Internal Stakeholder Management"},{"points":["Maintain professional contact with relevant discipline regulators and communicate regulatory updates and guidance as they apply to operational practice, escalating interpretive or policy matters as required."],"heading":"External Stakeholder Management"},{"points":["Ensure adherence to best practices, standards and regulations across assigned discipline activities, applying professional judgment to complex compliance matters within scope.","Take reasonable care for your own health and safety and that of others, and follow instructions and policies provided by Arriba Group."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Has a solid understanding of key customers and stakeholders across their account at a state or national level.","Has ownership of the account relationship and acts as the key contact, accountable for overall account management for the customer.","Cascades information and updates from external stakeholders relevant to their account.","Provides guidance and coaching to consultants and team leaders on service delivery and case management outcomes across their account."],"heading":"Customer/Stakeholder Management"},{"points":["Uses their clinical/technical and case knowledge to gain credibility with customers/stakeholders and uses this to influence best outcomes possible.","Effectively explains alternative options to reach outcomes that gain the support and acceptance of all parties.","Can develop and present convincing points of view to influence the best outcome for all involved.","With support can coach team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates issues when needed.","Is able to identify the needs and preferences of key decision makers and adapt style.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Knows the reasoning behind key policies, practices, and procedures, and how they enable RM to achieve their goals.","Understands the implications of high risk or high duration cases to RM and the customer. Knows when in-depth review is required and who to engage to provide additional support.","Demonstrates an understanding of the impact of commercial decisions on people, processes, products and customers and mitigates any potential risk.","Understands the commercial imperatives associated with service delivery – can evaluate the cost vs. value associated with decisions and share this with the team.","Applies insights and in-depth understanding of commercial issues and the market to challenge and enhance each team member’s thinking.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Supports the AM to monitor team KPI’s/EBIT to ensure team is on target. Addresses any gaps and supports individuals to ensure they are able to achieve their targets.","Is developing their understanding of financial information (P&Ls, balance sheets and cash flow statements) and explains the impact for their team.","Identifies opportunities to reduce costs and takes action to implement them.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Ensures compliance with all expense policies and procedures.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Has a solid understanding of the processes and standards for their technical specialty area. Consistently achieves 100% compliance and quality targets and is seen as a role model.","Understands the importance of following processes for cases and the impact of non-compliance for the customer and RM.","Provides guidance to others on processes relevant to their technical speciality.","Conducts thorough file reviews to ensure compliance and the highest standards have been achieved and provides advice or training where needed."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Ensures they are complete and accurate. Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the consultant and SDMs to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Has a clear understanding of operational KPIs across the team. Identifies potential challenges and or barriers and works with team, TL and AAM to overcome them.","Is able to allocate attention, effort and resources efficiently and effectively.","Has oversight of team caseload. Is responsible for the coordination and management of team workload. Supports the SM/GSM to identify appropriate workforce plan.","Maintains an overview of entire team’s workload. Conducts assessment and plans resources out to ensure all are working at appropriate capacity.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Identifies potential quality and operational management problems in relations to own area of specialty and suggests sound solutions.","Demonstrates openness to new ways of working, is prepared to try out different workable solutions.","Seeks out new information and ideas aligned to their technical speciality and applies this to own cases. Also supports consultants operating in same area of speciality to understand and apply new information/changes.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Recognised tertiary qualifications in Allied Health (Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or Psychology).","Current membership with relevant professional associations.","Valid Police Check, identification documents and possess valid Working Rights."],"heading":"Qualifications and Licenses"}],"keyRelationships":"Develop and maintain strong relationships with all internal and external stakeholders","functionalCompetencies":[{"points":["Demonstrate a comprehensive understanding of healthcare protocols and procedures.","Apply evidence-based practices to ensure high-quality patient care.","Maintain up-to-date knowledge of medical advancements and technologies."],"heading":"Clinical Expertise"},{"points":["Ensure adherence to Australian healthcare regulations and standards.","Implement policies that comply with the National Safety and Quality Health Service Standards.","Conduct regular audits to maintain compliance with industry regulations."],"heading":"Regulatory Compliance"},{"points":["Facilitate effective communication between multidisciplinary teams.","Engage with patients and families to provide clear and compassionate information.","Collaborate with stakeholders to enhance service delivery and patient outcomes."],"heading":"Communication and Collaboration"},{"points":["Identify and address complex clinical issues with innovative solutions.","Utilise critical thinking to make informed decisions in high-pressure situations.","Evaluate outcomes to continuously improve healthcare services."],"heading":"Problem Solving and Decision Making"},{"points":["Mentor and support team members to foster professional growth.","Lead initiatives to improve service excellence and patient satisfaction.","Promote a culture of continuous learning and development within the team."],"heading":"Leadership and Development"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Clinical Practice","jobFamilyGroup":"RM"},"careerTrack":"Management","jobFamily":"Service Excellence","jobFamilyGroup":"RM","skills":[{"skill":"Clinical Expertise in Allied Health","weightage":9},{"skill":"Regulatory Compliance with Australian Healthcare Standards","weightage":9},{"skill":"Mentoring and Training Development","weightage":8},{"skill":"Quality Assurance and Improvement","weightage":8},{"skill":"Stakeholder Management and Communication","weightage":8},{"skill":"Problem Solving and Critical Thinking","weightage":7},{"skill":"Leadership and Team Development","weightage":7},{"skill":"Continuous Professional Development","weightage":7},{"skill":"Business Acumen in Healthcare Services","weightage":6},{"skill":"Attention to Detail in Documentation and Reporting","weightage":6}],"kpis":[{"points":[{"point":"Increase cost efficiency by ensuring that 95% of discipline-specific services are completed within the budgeted cost as per SLA standards by 31 December 2025.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 90% or higher from Rehabilitation Consultants who participate in shadowing opportunities by 30 June 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Ensure 100% compliance with regulatory updates and best practices across the discipline by conducting quarterly audits and reporting results to the National Manager – Service Excellence and Quality by 31 December 2025.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Develop and deliver at least 4 professional development activities with a minimum attendance rate of 80% from relevant staff by 31 December 2025.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T13:37:38.441Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"74666f15-39e8-45a9-bf5c-88571db89606","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Employment Consultant","description":"As an Employment Consultant, your role will add value by supporting clients who are in the job-seeking phase of their rehabilitation by running structured, intensive job-seeking programs with the goal of returning the client to employment in a timely manner.","department":"Operations","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Relevant tertiary qualification in rehabilitation","employment services","vocational rehabilitation","psychology","social work","allied health or a related discipline (desirable)"],"reportingTo":"Area Manager","directReports":"","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop job seeking strategies to address barriers hindering clients from returning to work.","Prepare detailed reports on clients' progress and outcomes."],"heading":"Planning and Organising"},{"points":["Conduct thorough assessments of clients' job seeking skills.","Educate clients with job search techniques.","Provide coaching to address and overcome barriers related to returning to work.","Facilitate regular communication with clients to monitor job performance.","Maintain accurate and up-to-date client records."],"heading":"Operations"},{"points":["Collaborate with internal rehabilitation consultants to develop vocational goals.","Collaborate with interdisciplinary teams to evaluate vocational rehabilitation programs."],"heading":"Internal Stakeholder Management"},{"points":["Source and establish relationships with potential employers.","Collaborate with employers to ensure job positions align with clients' abilities.","Liaise with employers to address any issues in the workplace.","Advocate for clients' rights and entitlements."],"heading":"External Stakeholder Management"},{"points":["Provide recommendations for necessary workplace modifications or assistive technologies.","Stay informed about industry trends and best practices.","Take reasonable care for your own health and safety and that of others.","Follow instructions and policies provided by Arriba Group."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Able to identify all the relevant customer/stakeholders for each case.","Understands who their internal stakeholders are and how they collaborate/partner with them.","Able to assess and understand stakeholders drivers, expectations and outcomes and adapt style/approach.","Sets out clear expectations including roles and responsibilities for all customers/stakeholders.","Monitors progress and keeps all relevant customers/ stakeholders up to date.","Awareness of service agreement contracts. Can manage discrepancy between customer expectations and service agreement. Escalate where appropriate.","Builds and manages relationships with clients and stakeholders."],"heading":"Customer/Stakeholder Management"},{"points":["Uses their clinical/technical and case knowledge to gain credibility with customers/stakeholders and uses this to influence best outcomes possible.","Effectively explains alternative options to reach outcomes that gain the support and acceptance of all parties.","Can develop and present convincing points of view to influence the best outcome for all involved.","With support can coach team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates issues when needed.","Is able to identify the needs and preferences of key decision makers and adapt style.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on knowledge of the relevant schemes/framework to effectively problem solve and identify best approaches for RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Has awareness of how their role, the quality of the service provided, productivity and RTW targets differentiate RM in the market and generate revenue.","Awareness of the relevant service contracts (service delivery and pricing) in relation to a case.","Is able to identify customer, employer, insurer etc. drivers and ensures these are addressed throughout the RTW program. E.g., the potential impact of non RTW cases on customers premium thresholds.","Has a good understanding of how RM operates and how its planning, processes and business decisions impact their team and their roles.","Ensures that each team member is working at the appropriate level of capacity and is assigned cases aligned to their clinical/technical strengths.","Understands the value of file reviews in identifying points of difference for RM compared to our competitors.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Clear understanding of their KPI’s and targets and consistently achieves these.","Awareness of the revenue yield relevant to their case.","Always looks for cost efficiencies and manages their expenses appropriately.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Always captures time taken to complete activities on files. Ensures each file has the appropriate approved funding.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Accurately and carefully follows internal procedures and standards when completing work. Consistently meets their compliance and quality targets.","Understands the importance of following processes for cases and the impact of non-compliance for the customer and RM.","Adheres to the service agreements relevant to their case.","Accurately and carefully applies relevant framework requirements and guidelines to ensure successful RTW outcomes."],"heading":"Compliant (Process Orientated)"},{"points":["Performs all tasks with care; is thorough and seeks to be correct first time.","Consistently evidences through detailed file notes that they have completed thorough SOAP notes.","Has some awareness of the impact of inaccurate or incomplete reports to the customer/s (employee, employer, insurer).","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Plans and organises own work by establishing clear tasks and priorities.","Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved.","Monitors progress of tasks and activities, takes into account potential changes and reprioritises work plan. Keeps the appropriate people updated.","Reviews their caseload and informs the TL when they have capacity to take on more cases or are overloaded and not going to achieve targets.","Supports CRM and Service Delivery Team by completing relevant activities in their framework e.g. completion of client fields by the end of each month.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Through own work is able to identify potential operational or cost efficiencies that will improve their service and quality delivery.","Demonstrates openness to new ways of working, is prepared to try out different workable solutions.","Seeks out new information and ideas aligned to their clinical discipline and applies this to own cases.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Keeps current with relevant frameworks/schemes and applies any changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Police Check, Working with children / Vulnerable People check.","Identification documents and possess valid Working Rights.","Current and valid Australian drivers license."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Collaborate with internal rehabilitation consultants, employers, and interdisciplinary teams.","functionalCompetencies":[{"points":["Develop and maintain strong relationships with clients to understand their employment needs and goals.","Provide personalised support and guidance to clients throughout their employment journey.","Utilise effective communication skills to engage with diverse client groups, including those with disabilities or health conditions."],"heading":"Client Engagement and Relationship Management"},{"points":["Identify suitable employment opportunities for clients by matching their skills and aspirations with job vacancies.","Collaborate with employers to create job opportunities that align with client capabilities and organisational needs.","Facilitate successful job placements by preparing clients for interviews and supporting them through the onboarding process."],"heading":"Job Matching and Placement"},{"points":["Ensure all client interactions and employment processes comply with Australian employment laws and healthcare regulations.","Maintain accurate and up-to-date client records in accordance with organisational policies and privacy standards.","Prepare and submit required documentation and reports to meet contractual and regulatory obligations."],"heading":"Compliance and Documentation"},{"points":["Stay informed about trends and developments in the Australian healthcare and medical industry.","Build and maintain a network of industry contacts to facilitate job placements and client referrals.","Participate in professional development opportunities to enhance industry knowledge and skills."],"heading":"Industry Knowledge and Networking"},{"points":["Demonstrate the ability to identify and resolve employment-related challenges faced by clients.","Adapt strategies and approaches to meet the changing needs of clients and the job market.","Utilise critical thinking skills to develop innovative solutions for complex employment issues."],"heading":"Problem Solving and Adaptability"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Employment Services","jobFamilyGroup":"RM"},"careerTrack":"Individual Contributor","jobFamily":"Operations","jobFamilyGroup":"RM","skills":[{"skill":"Computer literate at an intermediate level","weightage":7},{"skill":"Understanding of the commercial framework of business","weightage":6}],"kpis":[{"points":[{"point":"Achieve a 10% increase in successful job placements for clients within the fiscal year, contributing to overall company revenue growth.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a client satisfaction score of 85% or higher in post-placement surveys conducted quarterly, ensuring high levels of client retention and satisfaction.","weightage":25}],"category":"Customer"},{"points":[{"point":"Maintain 95% accuracy in client records and documentation, audited quarterly, to ensure compliance and operational efficiency.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Complete 20 hours of professional development training annually to stay informed about industry trends and best practices, enhancing personal and organisational growth.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T13:35:23.872Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"973bf4a4-fa2f-4c3c-9f01-821637cfad2f","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Group State Manager","description":"As a Group State Manager (GSM), you will provide vision, leadership and service delivery management for the nominated state / territory group. With profit center responsibility, the GSM is expected to develop tactical business plans for their region, driving growth, achieving financial targets and contributing to company-wide strategic business planning and forecasting activities.","department":"Service Delivery","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":["Recognised tertiary qualification in Allied Health"],"reportingTo":"Head of Managed Fund States","directReports":"3 and above","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Collaboratively set an annual fixed budget and develop a tactical business plan to achieve financial targets.","Monitor and develop the annual budgetary targets and financial performance of the Group State.","Develop and implement strategic direction for the state, aligning it with the company‚Äôs goals and objectives."],"heading":"Planning and Organising"},{"points":["Oversee day-to-day operations, including resource allocation and performance monitoring.","Build and lead a high-performing team of rehabilitation professionals.","Monitor and assess the performance of all direct reports against key performance indicators.","Ensure all direct reports are appropriately managing local over and underperformance for staff and contractors.","Drive continuous improvement initiatives within the state by promoting a culture of innovation.","Drive innovation in service delivery including exceeding innovation targets.","Manage office/facilities ensuring staff have necessary equipment and facilities."],"heading":"Operations"},{"points":["Develop and maintain strong relationships with key stakeholders, including clients, regulatory bodies and industry partners."],"heading":"External Stakeholder Management"},{"points":["Ensure all staff maintain professional accreditations and validate during recruitment process.","Responsible for state-based workers compensation and motor vehicle scheme regulator ensuring compliance.","Ensure adherence to industry standards and company policies in service delivery.","Identify and assess risks within the state/region and develop risk mitigation strategies.","Approve state or region-based projects ensuring they deliver agreed outcomes.","Take reasonable care for your own health and safety and that of others.","Report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Focuses on strategic relationships with external customers/stakeholders. Identifies new opportunities and builds relationships with new organisations/customers.","Develops benchmarks for the delivery of great customeexperience. Understands the importance of building customer loyalty","Acts as an escalation point for the AM/SM and has oversight of all customer complaints. Ensures these are solved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Gains commitment and buy-in for strategic initiatives and priorities with the team by demonstrating their impact on organisational results.","Inspires and persuades others to follow direction, purse and achieve goals, and adopt new positions or opinions.","Leverages external networks and contacts to gather information, insight and influence outcomes at an account level.","Leads critical decisions between third party regarding contract terms; negotiate and develop complex contracts and/or agreement"],"heading":"Influencing and Negotiation"},{"points":["Identifies trends in performance data and develops strategies to enhance business results","Leverages deep insights and understanding of regional economic conditions/markets to develop strategies which enable RM to lead change across the region/nationally."],"heading":"Critical Thinking"},{"points":["Thinks beyond the boundaries of business lines, adopting a broad view to recognise problems, align priorities and drive the strategic goals of RM and Arriba.","Anticipates situations at least 3 years ahead and acts to create strategic opportunities or avoid problems."],"heading":"Business Acumen"},{"points":["Develops planning tools that assist with evaluating and monitoring future expenditures enabling them to address complex budgeting and financial management issues.","Sets strategic direction for their state in relation to revenue and expenditure.","Identifies and implements new techniques to improve asset control","Takes ownership of planning, budgeting, forecasting and processes."],"heading":"Financial"},{"points":["Seen as an expert in all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Drives a high-performance culture and sets quality standards for teams and managers, coaching them to ensure high levels of delivery and compliance standards are met and positioning this as a differentiator for RM.","Ensures an unwavering focus on quality metrics and monitors progress across their state or states."],"heading":"Compliant (Process Orientated)"},{"points":["Demonstrates strong commitment to critique of own work to ensure accuracy and completeness.","Demonstrates and uses systems to organise and track information or work in progress.","Drives the focus on customer and quality metrics by ensuring all staff understand the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Sets and implements the strategic business and workforce plans in conjunction with GM and P&C to achieve their strategic priorities","Priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities","Is seen as a role model. Allocates their attention, effort and resources efficiently and effectively based on importance, urgency and value. Coaches others"],"heading":"Planning and Prioritisation"},{"points":["Develops innovative and entrepreneurial initiatives that provide outstanding contributions to RM objective in a national context.","Champions process improvement ideas and ensures they have the appropriate support and resources during implementation."],"heading":"Continuous Improvement"},{"points":["Has extensive knowledge across occupational rehab management industry knowledge e.g. relevant bodies, insurers, key players etc. Always looks to keep this knowledge updated.","Extensive understand of account management expectations and how to execute account management under specific contracts.","Uses knowledge of informal relationships and political sensitivities within the organisation to effectively implement decisions, request resources or resolve issues"],"heading":"Technical Knowledge"},{"points":["Develops workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C. Ensures the focus is on critical success factors need to deliver strategy.","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Valid Police Check, 100 Points ID check and valid Working Rights.","Current Australian Driver’s license and relevant professional registration."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Develop and maintain strong relationships with key stakeholders, including clients, regulatory bodies and industry partners. Collaborate with CRMs to identify and capitalise on business development strategies.","functionalCompetencies":[{"points":["Demonstrate the ability to lead and manage diverse teams across multiple locations.","Foster a culture of collaboration and continuous improvement within the service delivery department.","Implement effective performance management strategies to enhance team productivity and engagement."],"heading":"Leadership and People Management"},{"points":["Develop and execute strategic plans to optimise service delivery operations in alignment with organisational goals.","Ensure compliance with Australian healthcare regulations and standards in all operational activities.","Utilise data-driven decision-making to improve service efficiency and patient outcomes."],"heading":"Operational Excellence"},{"points":["Build and maintain strong relationships with key stakeholders, including healthcare providers and regulatory bodies.","Effectively communicate organisational objectives and service delivery strategies to internal and external stakeholders.","Negotiate and manage contracts with service providers to ensure quality and cost-effectiveness."],"heading":"Stakeholder Engagement"},{"points":["Oversee budget planning and financial management for the state operations, ensuring alignment with organisational financial goals.","Analyse financial reports to identify trends and opportunities for cost optimisation.","Implement financial controls to ensure compliance with Australian financial regulations and standards."],"heading":"Financial Acumen"},{"points":["Identify and mitigate risks associated with service delivery operations in the healthcare sector.","Ensure adherence to all relevant Australian healthcare laws and regulations, including privacy and safety standards.","Develop and implement risk management frameworks to safeguard organisational assets and reputation."],"heading":"Risk Management and Compliance"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"State Leadership","jobFamilyGroup":"RM"},"careerTrack":"Management","jobFamily":"Service Delivery","jobFamilyGroup":"RM","skills":[{"skill":"Business development and relationship management","weightage":8},{"skill":"Time management and organisational skills","weightage":7},{"skill":"Project management","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 10% increase in state revenue compared to the previous financial year by 30 June 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Improve customer satisfaction scores by 15% through quarterly surveys by 31 December 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce operational costs by 5% through process optimisation and resource allocation by 31 March 2026.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Ensure 100% of staff complete at least two professional development courses annually by 31 December 2026.","weightage":20},{"point":"Implement three new innovative service delivery methods that exceed industry standards by 30 September 2026.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T13:33:23.108Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"779a70ad-b8f1-47ea-9bf0-d9aa24b9dfe9","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"National Manager – Service Excellence & Quality","description":"The National Service Quality and Excellence Manager is responsible for driving service quality, continuous improvement, and service excellence across Rehab Management; ensuring that Rehab Management’s staff and programs deliver high-quality service to our clients, customers, and stakeholders, and that these services are continually improving over time improving customer and people experience and efficiency.","department":"Operations","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":["Recognised tertiary qualifications in Allied Health and member of relevant professional association."],"reportingTo":"CEO – Rehab Management","directReports":"0","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead the Service Quality & Excellence function determining resourcing needs and capabilities, managing budgets and coaching and developing team.","Develop and manage team members performance by providing accurate position descriptions, goal and KPI setting, weekly 1:1 meeting, ongoing performance coaching, career discussions, talent and succession planning, and check in on general well-being.","Deliver projects according to the agreed-upon scope, objectives, and deliverables, staying within agreed budget."],"heading":"Planning and Organising"},{"points":["Measuring the level of customer satisfaction with the organisation‚Äôs service delivery and identifying areas for improvement.","Tracking the development and implementation of new services and assessing their success in generating revenue and enhancing customer satisfaction.","Measuring the growth in service revenue and identifying opportunities to increase revenue through service diversification and other strategies.","Measure EBIT to identify opportunities to improve efficiency resulting in improvement in profitability.","Tracking and analysing key service metrics to assess service performance and identify areas for improvement.","System Management Administration ownership of the Vinci platform in improving operational efficiency, customer experience, and system changes ownership.","Measuring the efficiency of service delivery processes and identifying areas for improvement to reduce costs and increase productivity.","Monitoring service quality standards and ensuring they are met consistently across all business units.","Identifying areas for improvement and implementing processes to enhance service quality, service delivery efficiency, and customer satisfaction.","Rollout and embedding of innovation services resulting in increased innovation service revenue."],"heading":"Operations"},{"points":["While at work you take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Focuses on strategic relationships with external customers/stakeholders. Identifies new opportunities and builds relationships with new organisations/customers.","Develops benchmarks for the delivery of great customeexperience. Understands the importance of building customer loyalty","Acts as an escalation point for the AM/SM and has oversight of all customer complaints. Ensures these are solved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Gains commitment and buy-in for strategic initiatives and priorities with the team by demonstrating their impact on organisational results.","Inspires and persuades others to follow direction, purse and achieve goals, and adopt new positions or opinions.","Leverages external networks and contacts to gather information, insight and influence outcomes at an account level.","Leads critical decisions between third party regarding contract terms; negotiate and develop complex contracts and/or agreement"],"heading":"Influencing and Negotiation"},{"points":["Applies industry knowledge to explore future possibilities and anticipate potential risks for RM in order to drive strategic growth.","Applies strategic thinking to review and adapt individual/team/unit objectives/targets according to business, industry and economic changing needs and is able to redefine & reprioritise business plan."],"heading":"Critical Thinking"},{"points":["Thinks beyond the boundaries of business lines, adopting a broad view to recognise problems, align priorities and drive the strategic goals of RM and Arriba.","Anticipates situations at least 3 years ahead and acts to create strategic opportunities or avoid problems."],"heading":"Business Acumen"},{"points":["Knows their balance sheet and interrelationships between key financial and performance indicators. Applies these to budget analysis and revenue forecasting.","Understands more complex business concepts and financial and how these relate to balance sheet of RM and Arriba Group","Coaches others on key financial concepts Ensures they and team compile with all expenses policies and procedures."],"heading":"Financial"},{"points":["Demonstrates advanced understanding across all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Supports the embedding of a high-performance culture and ensures teams meet quality expectations by coaching them to achieve high levels of delivery and compliance standards, positioning this as a key differentiator for RM."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Ensures they are complete and accurate. Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the consultant and SDMs to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Sets and implements the strategic business and workforce plans in conjunction with GM and P&C to achieve their strategic priorities","Priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities","Is seen as a role model. Allocates their attention, effort and resources efficiently and effectively based on importance, urgency and value. Coaches others"],"heading":"Planning and Prioritisation"},{"points":["Develops innovative and entrepreneurial initiatives that provide outstanding contributions to RM objective in a national context.","Champions process improvement ideas and ensures they have the appropriate support and resources during implementation."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Supports GSM in the development of workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Recognised tertiary qualifications in Allied Health and member of relevant professional association.","Minimum of 5 years’ experience in the field of occupational rehabilitation.","Minimum of 2 years’ experience in occupational rehabilitation diverse frameworks, for example, Comcare, CTP, Medicolegal or Life insurance."],"heading":"Qualifications"},{"points":["Police Check, Working with children / Vulnerable People check, identification documents and possess valid Working Rights.","Current and valid Australian drivers license."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Works with various business units across Rehab Management and the Arriba Group.","functionalCompetencies":[{"points":["Demonstrate strategic leadership to drive service excellence across multiple locations.","Foster a culture of continuous improvement and high performance within the team.","Develop and implement effective management strategies to enhance service delivery."],"heading":"Leadership and Management"},{"points":["Ensure all services meet Australian healthcare standards and regulatory requirements.","Implement robust quality assurance frameworks to monitor and improve service quality.","Conduct regular audits and assessments to ensure compliance with industry regulations."],"heading":"Quality Assurance and Compliance"},{"points":["Develop and maintain strong relationships with clients to understand and meet their needs.","Implement customer feedback mechanisms to enhance service delivery and client satisfaction.","Lead initiatives to improve the customer experience across all service touchpoints."],"heading":"Customer Service Excellence"},{"points":["Optimise operational processes to improve efficiency and reduce costs.","Utilise data analytics to inform decision-making and drive operational improvements.","Coordinate with cross-functional teams to streamline service delivery processes."],"heading":"Operational Efficiency"},{"points":["Engage with key stakeholders to align service delivery with organisational goals.","Communicate effectively with internal and external stakeholders to ensure transparency.","Build partnerships with industry bodies to stay informed of best practices and innovations."],"heading":"Stakeholder Engagement"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Service Excellence","jobFamilyGroup":"RM"},"careerTrack":"Executive","jobFamily":"Operations","jobFamilyGroup":"RM","skills":[{"skill":"Proactively undertakes professional development to upskill and reskill as required","weightage":8},{"skill":"Computer literate at an advanced level","weightage":7},{"skill":"Demonstrated success in leading and supporting staff to achieve KPI’s","weightage":9}],"kpis":[{"points":[{"point":"Increase service revenue by 10% by the end of Q4 2026 through service diversification and strategic initiatives.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher in the annual customer satisfaction survey by December 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce service delivery process costs by 15% by June 2026 through process optimisation and efficiency improvements.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Conduct quarterly training sessions for the Service Quality & Excellence team, achieving a 90% satisfaction rate from participants by December 2026.","weightage":20},{"point":"Implement two new innovation services by September 2026, resulting in a 5% increase in innovation service revenue.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T13:31:32.715Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"81d6f2aa-256c-43cd-884f-8ef3a7251cc0","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Client Relations Manager","description":"As the Client Relations Team Leader, you will provide support to both the Group State Manager and Client Relationship Managers (CRM) in the nominated state/s whilst managing their allocated Customer Portfolio. The role involves providing vision and leadership to Client Relations Managers in their designated state/region and supporting service delivery to exceed customer expectations.","department":"Support Services Team","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":5,"experienceMax":0,"educationRequired":["Bachelor’s or Master’s degree in Occupational Therapy","Physiotherapy","Exercise Physiology","Psychology","Rehabilitation Counselling","or a related field (or equivalent work experience)"],"reportingTo":"Head of Client Relationships and Customer Experience","directReports":"0","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Proactively lead the development and execution of allocated portfolio and contract implementation.","Lead the allocated portfolio strategy, ensuring optimal return on investment.","Responsible for supporting onboarding, inductions, probation, 1:1‚Äôs and development plans for all team members."],"heading":"Planning and Organising"},{"points":["Build, support and manage a team of client relationship managers to achieve contract compliance.","Implement coaching and mentoring support mechanisms to assist the team to be a high-performance team.","Drive uptake and competency of innovation services across your portfolio.","Support your team to exceed innovation targets.","Contribute to the development, testing and rollout of innovative service offerings."],"heading":"Operations"},{"points":["Act as a trusted business partner and advisor to the Senior Leadership Team.","Work closely with the Group State Manager and Head of Client Relations on monitoring performance.","Works with people to reinforce a culture of mutual respect, support, growth, positive energy, achievement and resilience."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain effective relationships with key internal and external stakeholders.","Attend file review/claims review meetings with allocated account managed portfolio customers.","Proactively manage portfolio to facilitate enduring business relationships."],"heading":"External Stakeholder Management"},{"points":["Contribute to Group strategic initiatives, new product and territory expansion, compliance and governance.","Take reasonable care for your own health and safety and that of others.","Follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay.","Supports team to provide services and engage in all interactions with colleagues, clients and customers in accordance with Rehab Management‚Äôs core values."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Has a solid understanding of key customers and stakeholders across their account at a state or national level.","Has ownership of the account relationship and acts as the key contact, accountable for overall account management for the customer.","Cascades information and updates from external stakeholders relevant to their account.","Provides guidance and coaching to consultants and team leaders on service delivery and case management outcomes across their account."],"heading":"Customer/Stakeholder Management"},{"points":["Role models the importance of establishing credibility with customers/stakeholders to achieve the best outcomes.","Coaches team on how to apply their clinical/technical and case knowledge to build credibility with customers/stakeholders.","Can develop and present convincing points of view to influence the best outcome for all involved.","Helps team to determine how to manage differing expectations between customers when win-win outcomes cannot be achieved.","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates when needed.","With support can coach team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on solid clinical/technical knowledge and experiences across multiple disciplines to analyse and evaluate information.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Applies knowledge of team strengths and weaknesses when assigning cases to team and informing Area Manager on team capacity.","Analyse and evaluate cases across team identifying potential risks and raises these concerns with the AAM or AM.","Critically evaluates problems and solutions from different angles; can identify the underlying issue in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Demonstrates an understanding of the impact of commercial decisions on people, processes, products and customers and mitigates any potential risk.","Capitalises on identified industry trends and opportunities to increase current business, or expand into new markets, products or services."],"heading":"Business Acumen"},{"points":["Knows their portfolio performance data in relations to key financial and performance indicators (revenue and referrals). Applies these to budget analysis and revenue forecasting within their business plan.","Is able to develop a business plan for their account/portfolio that details the strategic direction in relation to revenue and budget planning.","Reviews more complex files is able to drill down in the financial data for their account and can provide commentary/insights about anomalies and unexpected results as well as identify opportunities.","Ensures compliance with all expense policies and procedures."],"heading":"Financial"},{"points":["Has a solid understanding of the processes and standards across multiple frameworks and agreements. Consistently achieves 100% in compliance and quality targets and is seen as a role model.","Provides guidance and coaches the team, enabling them to establish clear operational delivery processes and procedures.","Conducts thorough file reviews to ensure compliance and the highest standards have been achieved.","Provides feedback and coaching for team members who are not meeting quality expectations."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Identifies all gaps and any alternative solutions that could have been implemented. Provides feedback and coaching to team to improve or escalates to AAM or AM when needed.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the team member to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate. Provides feedback and coaching to team to improve.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Plans and organises own work by establishing clear tasks and priorities. Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved.","Demonstrates an acute awareness of operational KPIs across the team and understands the potential barriers to achieve them. Works with consultants when barriers are identified and supports them to overcome these. Escalates to AAM or AM when required.","Monitors teams work and progress towards targets and case milestones. Steps in and supports TL/consultants where there are issues that are hindering progress.","Through review of cases can identify potential issues in regard to consultant workload and escalates concerns to AAM and AM.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Uses case reviews and analysis of data to identify performance barriers and opportunities and brings these to attention of AAM or AM.","Can identify new ways of working, supports and coaches consultants to implement changes.","Supports the AAM and AM when working with team to identify new ideas and actively participates in sessions.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Valid Police Check, identification documents and possess valid Working Rights."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Work closely with the Group State Manager, Head of Client Relations, and other Managers to underpin strong relationships with customers spanning nationally.","functionalCompetencies":[{"points":["Develop and maintain strong relationships with key clients in the healthcare sector.","Identify client needs and tailor solutions to enhance client satisfaction and retention.","Act as the primary point of contact for client inquiries and issues, ensuring timely resolution."],"heading":"Client Relationship Management"},{"points":["Demonstrate excellent verbal and written communication skills suitable for a healthcare environment.","Facilitate effective communication between clients and internal teams to ensure alignment and understanding.","Build rapport with diverse client groups, including healthcare professionals and administrative staff."],"heading":"Communication and Interpersonal Skills"},{"points":["Ensure all client interactions and services comply with Australian healthcare regulations and standards.","Maintain confidentiality and privacy of client information in accordance with the Privacy Act 1988.","Promote ethical practices and integrity in all client dealings and organisational activities."],"heading":"Regulatory Compliance and Ethical Standards"},{"points":["Analyse client feedback and data to identify trends and areas for improvement.","Develop strategic solutions to address client challenges and enhance service delivery.","Make informed decisions that balance client needs with organisational capabilities and resources."],"heading":"Problem Solving and Decision Making"},{"points":["Collaborate with the Support Services Team to deliver seamless client experiences.","Provide guidance and support to junior team members in managing client relationships.","Contribute to a positive team culture that values collaboration, innovation, and continuous improvement."],"heading":"Team Collaboration and Leadership"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Account Management","jobFamilyGroup":"RM"},"careerTrack":"Management","jobFamily":"Support Services Team","jobFamilyGroup":"RM","skills":[{"skill":"Experience in teaching and mentoring others to improve performance","weightage":8},{"skill":"Uses initiative, generates and acts on new ideas that add value to the businesses of our partners","weightage":7},{"skill":"Vocational rehabilitation, personal injury or insurance case management experience","weightage":6}],"kpis":[{"points":[{"point":"Achieve a 10% increase in ROI for the allocated portfolio by the end of Q4 2026 through strategic portfolio management and stakeholder engagement.","weightage":25}],"category":"Financial"},{"points":[{"point":"Improve customer satisfaction scores by 15% by the end of Q2 2026, as measured by post-interaction surveys and feedback from file review meetings.","weightage":25}],"category":"Customer"},{"points":[{"point":"Ensure 95% of client relationship managers complete quarterly performance reviews and development plans by the end of each quarter in 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Facilitate a 20% increase in team participation in innovation training sessions by the end of Q3 2026, with a focus on exceeding innovation targets.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T13:27:29.514Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"d13553a1-8a00-4b33-9ff5-34f29ab5aa25","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Head of Innovation & Psych Services","description":"As the Head of Innovation & Psych Services, your role will add value by developing and implementing services, products and tools, supporting business growth and diversification. These services will extend to the delivery of psychological services and frameworks across Rehab Management.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Recognised tertiary qualifications in Psychology","and full Australian Health Practitioner Regulation Agency (AHPRA) Psychologist registration."],"reportingTo":"CEO – Rehab Management","directReports":"0","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["As the Head of Innovation & Psych Services, you are accountable for the performance and capability of a major business unit (Innovation & Psych Services) within Rehab Management. Your role will add value by translating enterprise strategy into clear plans and service models, overseeing multi-state operations, and ensuring teams are achieving customer, financial, and contractual outcomes. You lead other leaders, building leadership depth, workforce capability and succession. You develop and implement services, products and tools, supporting business growth and diversification, with these services extending to the delivery of psychological services and frameworks across Rehab Management. You make high-impact operational and commercial decisions within your business scope while influencing enterprise-wide priorities."],"heading":"Role Description"},{"points":["Lead company-wide strategic business planning for the Innovation & Psych Services business unit, translating enterprise strategy into clear plans and service models with enterprise-wide accountability and major business-unit responsibility.","Develop and implement strategic business plans to achieve financial targets for the major business unit, making high-impact operational and commercial decisions within your business scope while influencing enterprise-wide priorities.","Lead the research, design, and implementation of new and enhanced psychological services to meet evolving client and market needs, with accountability for the performance and capability of this major business unit.","Manage strategic projects from start to finish, ensuring successful project execution and completion against deadlines and operational needs."],"heading":"Planning and Organising"},{"points":["Oversee the management and strategic growth of existing psychological service offerings across multiple states, including Senda, People Compass, EAP, Mental Health First Aid, Workplace Facilitated Discussions, and Workplace Rehabilitation Services, with accountability for the performance and capability of this major business unit.","Lead the operational teams in psychological service and capability across multi-state operations, ensuring teams are achieving customer, financial, and contractual outcomes through Customer Service Level Agreements (SLAs), regulatory requirements, customer relationship outcomes, quality assurance, compliance with internal policies and procedures, development and maintenance of relevant policies and procedures, and service delivery outcomes.","Drive policy, process, and systems to ensure best practices, adherence to customer requirements, and optimal service delivery output across the business unit, making high-impact operational and commercial decisions."],"heading":"Operations"},{"points":["Lead strategic alignment with the RM Senior Leadership Team (SLT) and CEO (Executive Leadership), translating enterprise strategy into clear plans and service models for the major business unit, with enterprise-wide accountability and major business-unit responsibility.","Lead other leaders ‚Äî building leadership depth, workforce capability and succession across the business unit. Lead internal leaders to align the strategy to the business plan, ensuring workforce capability and leadership development.","Develop strong and effective working relationships with internal stakeholders.","Develop and support the implementation of retention activities in conjunction with the CEO, RM SLT, Quality and Compliance team, and other managers.","Assist with the training and development of consultants, Team Leaders & Managers."],"heading":"Internal Stakeholder Management"},{"points":["Identify and evaluate opportunities for innovative services and delivery models through collaboration with internal and external stakeholders."],"heading":"External Stakeholder Management"},{"points":["Support project governance across the business to ensure that all innovative projects are consistent and deliver against priority areas.","While at work you take reasonable care for your own health and safety and that of others, follow instructions and policies provided by Arriba Group and report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Focuses on strategic relationships with external customers/stakeholders. Identifies new opportunities and builds relationships with new organisations/customers.","Develops benchmarks for the delivery of great customeexperience. Understands the importance of building customer loyalty","Acts as an escalation point for the AM/SM and has oversight of all customer complaints. Ensures these are solved quickly."],"heading":"Customer/Stakeholder Management"},{"points":["Gains commitment and buy-in for strategic initiatives and priorities with the team by demonstrating their impact on organisational results.","Inspires and persuades others to follow direction, purse and achieve goals, and adopt new positions or opinions.","Leverages external networks and contacts to gather information, insight and influence outcomes at an account level.","Leads critical decisions between third party regarding contract terms; negotiate and develop complex contracts and/or agreement"],"heading":"Influencing and Negotiation"},{"points":["Identifies trends in performance data and develops strategies to enhance business results","Leverages deep insights and understanding of regional economic conditions/markets to develop strategies which enable RM to lead change across the region/nationally."],"heading":"Critical Thinking"},{"points":["Thinks beyond the boundaries of business lines, adopting a broad view to recognise problems, align priorities and drive the strategic goals of RM and Arriba.","Anticipates situations at least 3 years ahead and acts to create strategic opportunities or avoid problems."],"heading":"Business Acumen"},{"points":["Demonstrates strong financial acumen; able to analyse P/L statements, identify some revenue opportunities and implement cost saving strategies.","Has a thorough understanding of the financials for each customer and the impact of overall revenue. Applies this understanding to focus on high yield customers when appropriate.","Can assess, manage and monitor potential financial risks and implement strategies to address these.","Coaches others on key financial concepts.","Ensures compliance with all expense policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Seen as an expert in all aspects of account management, work processes, and product knowledge to ensure quality, accuracy, and completeness of work.","Drives a high-performance culture and sets quality standards for teams and managers, coaching them to ensure high levels of delivery and compliance standards are met and positioning this as a differentiator for RM.","Ensures an unwavering focus on quality metrics and monitors progress across their state or states."],"heading":"Compliant (Process Orientated)"},{"points":["Ensures team understands the importance of accurate and complete files. Provides support and guidance for TL and AAM when providing feedback to the team.","Reviews more complex files and is able to drill down below the standard data to provide commentary/insights about anomalies and unexpected results.","Uses systematic approach to ensure comprehensive collection of data. Is able to make decisions based on data and evidence.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the Service Delivery Team to pre-empt or rectify issues.","Ensures accurateness of written communication is provided to customers/stakeholders (own and others). Provides coaching and feedback to team, TL and AAM where required.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Attention to Detail"},{"points":["Sets and implements the strategic business and workforce plans in conjunction with GM and P&C to achieve their strategic priorities","Priorities the implementation of strategic activities with realistic timeframes while being aware of and monitoring other competing priorities","Is seen as a role model. Allocates their attention, effort and resources efficiently and effectively based on importance, urgency and value. Coaches others"],"heading":"Planning and Prioritisation"},{"points":["Develops innovative and entrepreneurial initiatives that provide outstanding contributions to RM objective in a national context.","Champions process improvement ideas and ensures they have the appropriate support and resources during implementation."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Develops workforce plans, employee experience and retention strategies in conjunction with MD, GM and P&C. Ensures the focus is on critical success factors need to deliver strategy.","Provides coaching and feedback to each team member in timely and professional manner.","Sets the staffs KPI’s and incentive plan programs. Approves staff incentive plans in line with policy.","Conducts quarterly reviews. Provides positive and negative feedback enabling the individual to have a clear understanding of their overall performance and has a relevant and achievable development plan.","Regular provides updates to the team and creating environment in which each individual feels connected and supported.","Ensures that the workplace is safe and health for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Recognised tertiary qualifications in Psychology, and full Australian Health Practitioner Regulation Agency (AHPRA) Psychologist registration.","Valid Police Check, identification documents, a current Australian Driver’s Licence and possess valid Working Rights."],"heading":"Qualifications and Licenses"}],"keyRelationships":"Internal stakeholders, RM Senior Leadership Team, CEO, Quality and Compliance team, Client Relationship Managers, national managers, and external stakeholders.","functionalCompetencies":[{"points":["Develop and implement strategic innovation initiatives aligned with organisational goals.","Foster a culture of creativity and continuous improvement within the team.","Identify and evaluate emerging trends and technologies in healthcare to drive innovation."],"heading":"Strategic Innovation Leadership"},{"points":["Oversee the delivery of high-quality psychological services in compliance with Australian standards.","Ensure the integration of evidence-based practices in psychological service delivery.","Collaborate with multidisciplinary teams to enhance patient outcomes."],"heading":"Psychological Services Expertise"},{"points":["Ensure all innovation and psychological services comply with Australian healthcare regulations.","Develop risk management strategies to mitigate potential compliance issues.","Stay informed on changes in healthcare legislation and adapt organisational practices accordingly."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies.","Communicate effectively with internal and external stakeholders to promote innovation initiatives.","Facilitate collaboration across departments to achieve organisational objectives."],"heading":"Stakeholder Engagement and Relationship Management"},{"points":["Develop and manage budgets for innovation and psychological services projects.","Allocate resources effectively to maximise efficiency and impact.","Monitor financial performance and implement cost-control measures where necessary."],"heading":"Financial and Resource Management"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Innovation Leadership","jobFamilyGroup":"RM"},"careerTrack":"Executive","jobFamily":null,"jobFamilyGroup":"RM","skills":[{"skill":"Ability to lead projects with a track record of delivery to time and to budget.","weightage":8},{"skill":"Proven record of delivering business solutions through transformational projects.","weightage":8},{"skill":"Attention to detail and accuracy.","weightage":7},{"skill":"Service orientated pertaining to both internal and external stakeholders.","weightage":7},{"skill":"High aptitude for autonomy.","weightage":6}],"kpis":[{"points":[{"point":"Achieve a 10% increase in revenue from psychological services by the end of the financial year through strategic growth and innovation initiatives.","weightage":20}],"category":"Financial"},{"points":[{"point":"Improve customer satisfaction scores for psychological services by 15% by the end of Q4 2026, as measured by client feedback surveys.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce the average time to implement new psychological service offerings by 20% by the end of 2026, ensuring alignment with strategic goals and operational efficiency.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of innovative service concepts developed and piloted by 30% by the end of 2026, fostering a culture of creativity and continuous improvement.","weightage":20},{"point":"Enhance the professional development of consultants, achieving a 25% increase in completed training programs related to innovation and psychological services by the end of 2026.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T13:25:09.302Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"1544ab7d-f2d1-44b9-995c-6130b68800e6","tenantId":"21fe174b-b827-4dfc-8f54-4d86fc5eaf8f","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Partnerships Specialist","description":"As a Partnerships Specialist, your role will add value by developing new local customer relationships and growth as well as continuing in assessing, planning and delivering specific assessment and case management services to meet the needs of our clients and customers.","department":"Relevant State","level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":["Relevant tertiary qualification in rehabilitation, allied health, occupational rehabilitation, business, or a related discipline (or equivalent industry experience)"],"reportingTo":"National Partnerships Manager","directReports":"N/A","version":1,"isTemplate":false,"createdBy":"Selma","updatedBy":"Selma","approvedBy":"Selma","approvedAt":"2026-02-02T16:37:38.233Z","accountabilities":[{"points":["Independently shape and deliver complex elements of the commercial strategy, using significant judgment to drive business growth and results.","Monitor local and national business opportunity leads.","Identify new business opportunities from open casebook.","Proactively manage own caseload to create new business opportunities."],"heading":"Planning and Organising"},{"points":["Grow customer relationships and ensure a smooth transition and handover for ongoing Account Management.","Provide prompt and accurate responses to local customer queries."],"heading":"Operations"},{"points":["Act as a trusted escalation point for complex or high‚Äërisk stakeholder matters and provide mentoring, training and development support to less‚Äëexperienced colleagues.","Work collaboratively with other Managers to underpin strong relationships with customers.","Balance internal customer focus with the responsibility to act in the business best interest."],"heading":"Internal Stakeholder Management"},{"points":["Take reasonable care for your own health and safety and that of others.","Follow instructions and policies provided by Arriba Group.","Report all incidents or hazards without delay."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Has a solid understanding of key customers and stakeholders across their account at a state or national level.","Has ownership of the account relationship and acts as the key contact, accountable for overall account management for the customer.","Cascades information and updates from external stakeholders relevant to their account.","Provides guidance and coaching to consultants and team leaders on service delivery and case management outcomes across their account."],"heading":"Customer/Stakeholder Management"},{"points":["Uses their clinical/technical and case knowledge to gain credibility with customers/stakeholders and uses this to influence best outcomes possible.","Effectively explains alternative options to reach outcomes that gain the support and acceptance of all parties.","Can develop and present convincing points of view to influence the best outcome for all involved.","With support can coach team on how to best position RTW plans and other occupational rehabilitation services to gain commitment.","Constructively addresses own emotions during challenging meetings with customer/stakeholders. Escalates issues when needed.","Is able to identify the needs and preferences of key decision makers and adapt style.","Applies knowledge and evidence-based practices to inform and build rapport with the clients and their networks to achieve the best outcomes."],"heading":"Influencing and Negotiation"},{"points":["Draws on clinical/technical knowledge to analyse and evaluate information, identifying any gaps and solutions outside of the box.","Draws on extensive knowledge of their relevant schemes/framework/product to advise others on best approaches for service delivery and RTW outcomes.","Building awareness of individuals strengths and weaknesses and the importance of this in relation to assigning cases and conducting file reviews.","Consistently demonstrates they have thoroughly thought through different options before escalating to TL/AM.","Critically evaluates problems and solutions from different angles; identifies the main ideas and/or themes in any given situation.","Applies strategic thinking to file reviews to ensure that solutions not only meet quality standards but are delivering the best value and demonstrate customer centric approach in line with the relevant scheme.","Is the act of analysing facts, observations and behaviours to understand a problem or situation our clients are experiencing. Critical thinking involves problem solving, monitoring and evaluating data and plans to ensure the best outcome for our clients."],"heading":"Critical Thinking"},{"points":["Knows the reasoning behind key policies, practices, and procedures, and how they enable RM to achieve their goals.","Understands the implications of high risk or high duration cases to RM and the customer. Knows when in-depth review is required and who to engage to provide additional support.","Demonstrates an understanding of the impact of commercial decisions on people, processes, products and customers and mitigates any potential risk.","Understands the commercial imperatives associated with service delivery – can evaluate the cost vs. value associated with decisions and share this with the team.","Applies insights and in-depth understanding of commercial issues and the market to challenge and enhance each team member’s thinking.","Understands how the business operates and how their role supports the overall success of the business."],"heading":"Business Acumen"},{"points":["Supports the AM to monitor team KPI’s/EBIT to ensure team is on target. Addresses any gaps and supports individuals to ensure they are able to achieve their targets.","Is developing their understanding of financial information (P&Ls, balance sheets and cash flow statements) and explains the impact for their team.","Identifies opportunities to reduce costs and takes action to implement them.","Always submits their billable hours and expenses correctly. Checks team is doing the same.","Ensures compliance with all expense policies and procedures.","Ensures they and team comply with all expenses policies and procedures.","Financial management is part of what we do from understanding what our individual performance metrics are to setting the strategic direction."],"heading":"Financial"},{"points":["Accurately and carefully follows internal procedures and standards when completing work. Consistently meets their compliance and quality targets.","Understands the importance of following processes for cases and the impact of non-compliance for the customer and RM.","Adheres to the service agreements relevant to their case.","Accurately and carefully applies relevant framework requirements and guidelines to ensure successful RTW outcomes."],"heading":"Compliant (Process Orientated)"},{"points":["Always performs task thoroughly and accurately. Is seen as a role model.","Conducts a thorough analysis of files for team. Ensures they are complete and accurate. Provides feedback to consultant and Service Delivery Managers.","Understands the implications for the customer/s when files and/or reports are inaccurate or incomplete. Is able to work with the consultant and SDMs to rectify issues.","Applies attention to detail to ensure all written communication with the customers/stakeholders is complete and accurate.","Understands the importance of accurate and complete work."],"heading":"Attention to Detail"},{"points":["Plans and organises own work by establishing clear tasks and priorities. Uses calendar to schedule key milestones for each case to ensure RTW outcomes are achieved.","Demonstrates an acute awareness of operational KPIs across the team and understands the potential barriers to achieve them. Works with consultants when barriers are identified and supports them to overcome these. Escalates to AAM or AM when required.","Monitors teams work and progress towards targets and case milestones. Steps in and supports TL/consultants where there are issues that are hindering progress.","Through review of cases can identify potential issues in regard to consultant workload and escalates concerns to AAM and AM.","Manages and plans their time effectively to ensure high levels of productivity."],"heading":"Planning and Prioritisation"},{"points":["Through own work is able to identify potential operational or cost efficiencies that will improve their service and quality delivery.","Demonstrates openness to new ways of working, is prepared to try out different workable solutions.","Seeks out new information and ideas aligned to their clinical discipline and applies this to own cases.","Always looking for more efficient and new ways of work."],"heading":"Continuous Improvement"},{"points":["Updates professional knowledge and skills on a regular basis to stay current. Actively engages with professional associates, attending seminars etc. Maintains CPD hours relevant to their accreditation.","Has solid understanding of speciality. Keeps current with any relevant frameworks/schemes changes. Takes active role in providing updates and training to consultants of any new changes.","Has solid understanding of own scope of practice. Within own discipline knows their limitations and seeks support when needed.","Actively participates in internal learning activities and contributes/shares their experiences.","Actively engages with professional development to extend knowledge and skills in the delivery of consistent, safe and high-quality services or plans for clients as well as the area expertise."],"heading":"Technical Knowledge"},{"points":["Acts as Buddy for all new starters in team. Follows induction guide to ensure great onboarding experience.","Provides coaching and feedback to each team member in timely and professional manner.","Provides feedback to AM on team members performance to ensure the AM has all the necessary information for performance review conversations.","Conducts monthly one on one’s with each of the team members.","Supports the AM to ensure the health, safety and wellbeing of each team member.","Conducts regular team meetings to share any updates and enable the team to connect.","Ensures that the workplace is safe and healthy for all staff. Promotes the importance of wellbeing."],"heading":"People Management"}],"qualificationsAndLicenses":[{"points":["Valid Police Check.","Relevant Professional Registration.","100 Points ID check.","Current Driver’s License.","Possess valid Working Rights."],"heading":"Mandatory Checks/Requirements"}],"keyRelationships":"Work collaboratively with other Managers, CRM QLD, NPM, and operational teams to underpin strong relationships with customers.","functionalCompetencies":[{"points":["Develop and maintain strong relationships with healthcare providers and stakeholders.","Facilitate effective communication and collaboration between partners and internal teams.","Identify and address potential conflicts or issues in partnerships proactively."],"heading":"Relationship Management"},{"points":["Contribute to the development of partnership strategies aligned with organisational goals.","Analyse market trends to identify new partnership opportunities in the healthcare sector.","Assist in the evaluation and prioritisation of potential partners based on strategic fit."],"heading":"Strategic Planning"},{"points":["Support the negotiation of partnership agreements ensuring compliance with Australian regulations.","Assist in drafting and reviewing contracts to align with organisational objectives.","Ensure all partnership agreements are documented and maintained accurately."],"heading":"Contract Negotiation"},{"points":["Coordinate partnership projects from initiation to completion, ensuring timely delivery.","Monitor project progress and report on key performance indicators to stakeholders.","Facilitate cross-functional collaboration to achieve project objectives."],"heading":"Project Management"},{"points":["Ensure all partnerships adhere to Australian healthcare standards and regulations.","Identify and mitigate risks associated with partnership activities.","Maintain up-to-date knowledge of industry compliance requirements and best practices."],"heading":"Compliance and Risk Management"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Partnerships","jobFamilyGroup":"RM"},"careerTrack":null,"jobFamily":"Relevant State","jobFamilyGroup":"RM","skills":[{"skill":"Excellent written and verbal communication skills","weightage":8},{"skill":"Superior negotiation skills","weightage":7},{"skill":"Commitment to carrying out tasks/projects to full completion","weightage":6}],"kpis":[{"points":[{"point":"Increase revenue from new business opportunities by 10% by the end of Q4 2026, as identified from the open casebook.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher in quarterly surveys by ensuring smooth transitions and handovers for ongoing Account Management.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce response time to local customer queries to within 24 hours, achieving this target in 90% of cases by the end of Q2 2026.","weightage":20},{"point":"Identify and convert at least 15 new business opportunities from the existing caseload by the end of Q3 2026.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Conduct training sessions for Consultants and Team Leaders, achieving a 90% satisfaction rate in feedback surveys by the end of Q4 2026.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-06T13:19:25.635Z","updatedAt":"2026-02-06T19:12:03.535Z"},{"id":"cd0d5878-1294-4ac8-9c7f-79f0b9375558","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"HR Manager","description":"Join Wilson Group as an HR Manager in Sydney, where you'll play a pivotal role in shaping our workforce strategy within the financial services sector. Reporting to the Chief Human Resources Officer, you'll drive strategic HR initiatives, manage daily operations, and foster a positive workplace culture. Collaborate with senior leaders to align HR practices with business goals, while ensuring compliance with Australian employment laws. This is a unique opportunity to influence organisational growth and employee engagement in a dynamic environment, offering significant professional development and leadership opportunities in a thriving industry.","department":"HR","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"Chief Human Resources Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":"Indy","approvedAt":"2025-11-04T06:08:22.417Z","accountabilities":[{"points":["Develop and implement strategic HR plans that align with Wilson Group's financial services objectives and growth strategies.","Conduct comprehensive training needs analysis to identify skill gaps and plan targeted employee development programs.","Design and oversee the recruitment strategy to attract top talent in the financial services sector, ensuring alignment with 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This is a unique opportunity to influence organisational growth and employee engagement in a dynamic environment, offering significant professional development and leadership opportunities in a thriving industry.","department":"HR","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Chief Human Resources Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":"Indy","approvedAt":"2025-11-04T06:08:22.417Z","accountabilities":[{"points":["Develop and implement strategic HR plans that align with ABC Limited's financial services objectives and growth strategies.","Conduct comprehensive training needs analysis to identify skill gaps and plan targeted employee development programs.","Design and oversee the recruitment strategy to attract top talent in the financial services sector, ensuring alignment with organisational goals.","Plan and coordinate the annual performance review cycle, ensuring timely completion and alignment with business objectives."],"heading":"Planning and Organising"},{"points":["Manage the day-to-day HR operations, ensuring efficient and effective service delivery to all departments within ABC Limited.","Oversee the implementation and administration of the performance management system, ensuring it supports employee development and organisational goals.","Administer compensation and benefits programs, ensuring they are competitive and aligned with industry standards.","Coordinate and manage employee relations activities, including handling grievances and facilitating conflict resolution.","Lead the development and execution of employee engagement initiatives to foster a positive workplace culture."],"heading":"Operations"},{"points":["Collaborate with senior management to provide strategic HR advice and support on workforce planning and organisational development.","Work closely with department heads to ensure HR policies and practices support their operational needs and objectives.","Facilitate effective communication between employees and management to promote transparency and trust within the organisation."],"heading":"Internal Stakeholder Management"},{"points":["Represent ABC Limited in negotiations with unions and external bodies, ensuring outcomes align with organisational interests.","Build and maintain relationships with external recruitment agencies and educational institutions to support talent acquisition strategies.","Engage with industry bodies and networks to stay informed of HR trends and best practices relevant to the financial services sector."],"heading":"External Stakeholder Management"},{"points":["Ensure all HR activities comply with Australian employment laws and regulations, including Fair Work Act and workplace health and safety standards.","Develop and implement risk management strategies to mitigate HR-related risks and ensure business continuity.","Maintain and update HR policies and procedures to ensure they reflect current legal and ethical standards and support organisational governance."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Human Resources Management","Bachelor's degree in Business Administration with a focus on HR","Graduate Certificate in Human Resource Management","Master's degree in Human Resources or related field","Diploma of Human Resources Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for HR roles in Australia"],"heading":"Professional Licenses"},{"points":["Certified Professional HR (CPHR) from the Australian HR Institute (AHRI)","Senior Certified Professional (SHRM-SCP) from the Society for Human Resource Management","Certificate IV in Human Resources","Advanced Diploma of Management (Human Resources)","AHRI Practising Certification Program"],"heading":"Industry-Specific Certifications"},{"points":["Experience in HR management within the financial services sector","Experience in strategic HR planning and implementation","Experience in managing compliance with Australian employment laws","Experience in fostering workplace culture and employee engagement","Experience in collaborating with senior leadership teams"],"heading":"Relevant Experience"},{"points":["Strong understanding of Australian employment laws and regulations","Excellent communication and interpersonal skills","Proven leadership and team management abilities","Ability to align HR strategies with business objectives","Proficiency in HR information systems and data analysis"],"heading":"Skills and Competencies"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement HR strategies aligned with the organisational goals of ABC Limited.","Analyse workforce trends to forecast future HR needs and develop proactive solutions.","Collaborate with senior leadership to drive cultural change initiatives within the financial services sector."],"heading":"Strategic HR Management"},{"points":["Ensure compliance with Australian employment laws and regulations, including Fair Work Act and WHS standards.","Manage complex employee relations issues, providing guidance and resolution in line with organisational policies.","Develop and maintain effective communication channels to foster a positive workplace environment."],"heading":"Employee Relations and Compliance"},{"points":["Design and implement recruitment strategies to attract top talent in the financial services industry.","Develop retention programs to reduce turnover and enhance employee engagement.","Utilise data-driven approaches to assess and improve recruitment processes."],"heading":"Talent Acquisition and Retention"},{"points":["Oversee the performance appraisal process, ensuring alignment with organisational objectives.","Identify and implement professional development programs to enhance employee skills and career progression.","Utilise performance metrics to drive continuous improvement and accountability."],"heading":"Performance Management and Development"},{"points":["Leverage HRIS systems to streamline HR processes and improve data accuracy.","Analyse HR data to provide insights and support strategic decision-making.","Ensure data privacy and security in compliance with Australian data protection regulations."],"heading":"HR Technology and Data Management"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Human Resources Leadership","jobFamilyGroup":"HR"},"careerTrack":null,"jobFamily":"Human Resources Leadership","jobFamilyGroup":"HR","skills":null,"kpis":[{"points":[{"point":"Increase the cost-efficiency of HR operations by reducing HR-related expenses by 10% by the end of Q4 2026, while maintaining service quality.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a 90% satisfaction rate in internal stakeholder feedback surveys regarding HR services by the end of Q2 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Ensure 95% of performance reviews are completed on time and align with business objectives by the end of the annual review cycle in 2026.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Implement a comprehensive training program that results in a 20% increase in employee skill levels, as measured by pre- and post-training assessments, by the end of Q3 2026.","weightage":20},{"point":"Increase employee engagement scores by 15% in the annual engagement survey by the end of 2026 through targeted initiatives.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-11-04T05:55:23.530Z","updatedAt":"2026-01-21T15:13:19.417Z"},{"id":"715ebf08-ed7d-4bf0-9777-c116dc2865d4","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Legal Assistant","description":"Join ABC Limited as a Legal Assistant in our Melbourne office, providing high-quality legal administration and matter support to the Legal function within a regulated financial services environment. The role is accountable for accurate and timely document and records management, matter scheduling and status reporting, research and drafting support, and controlled external communications in accordance with approved templates and solicitor direction. The position reports to the Director of Business Operations for administrative matters and works under day-to-day functional direction of supervising solicitors for legal work priorities and approvals. The role does not provide legal advice and does not represent the organisation on substantive legal positions; all substantive legal communications, filings and advice are approved by a supervising solicitor.","department":"Legal","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Director of Business Operations","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Own end-to-end matter file and legal records administration for assigned matters by maintaining the system of record (approved matter management/document management system) with correct metadata, version control, access permissions and audit trail, in line with the organisation’s Records Management Policy, retention schedule and legal hold requirements; achieve ≥95% file completeness in periodic file reviews and enable retrieval of requested documents within 2 business hours for standard requests.","Own the matter schedule and critical dates register for assigned matters by maintaining agreed milestones, court/tribunal dates and internal deadlines; escalate priority conflicts or at-risk deadlines to the supervising solicitor within 4 business hours of identification and maintain a weekly status snapshot for active matters."],"heading":"Planning and Organising","description":"Deliver reliable matter coordination, records control and deadline management to support the Legal team’s service delivery."},{"points":["Deliver legal research outputs (research notes/memos with citations and source links) to the supervising solicitor within agreed timeframes (standard turnaround 2–5 business days unless otherwise agreed), meeting quality expectations of relevance, currency and traceability; incorporate feedback and maintain a reusable research library within the approved knowledge repository.","Deliver matter documentation packs (e.g., briefs, bundles, chronologies, correspondence packs and approved forms) under supervising solicitor direction using approved templates and checklists; maintain chain-of-custody for sensitive documents/evidence, record all movements in the matter file, and ensure all external filings/submissions are reviewed and approved by a supervising solicitor prior to dispatch."],"heading":"Operations","description":"Provide accurate research, drafting support and controlled preparation of matter materials under solicitor direction."},{"points":["Own routine matter reporting for assigned matters by providing weekly updates to supervising solicitors and ad-hoc updates within 1 business day of request, including progress against milestones, outstanding actions, and identified issues requiring legal decision; immediately escalate material issues (e.g., missed deadlines, potential privilege/confidentiality concerns, suspected data breach, or adverse correspondence) to the supervising solicitor.","Deliver responsive internal coordination with Business Operations, Compliance, Risk, Claims/Customer teams and Finance by triaging requests, confirming required inputs, and maintaining documented action lists in the matter system; ensure priorities are set by the supervising solicitor for legal work and by the Director of Business Operations for administrative workload where conflicts arise."],"heading":"Internal Stakeholder Management","description":"Enable efficient internal coordination and transparent matter reporting without assuming legal decision-making authority."},{"points":["Own the intake, logging and coordination of external enquiries and information requests (e.g., clients, counterparties, regulators, courts/tribunals and external counsel) by recording call notes/emails in the matter system on the same business day, responding to administrative/procedural enquiries within 2 business days, and referring any request for legal advice, legal position, settlement discussion or substantive content to the supervising solicitor for response/approval.","Deliver compliant external correspondence administration by preparing drafts using approved templates and style guides, confirming identity/authority where required, and ensuring confidentiality, legal professional privilege and privacy controls are applied; do not disclose personal information or privileged material unless authorised and approved by a supervising solicitor and consistent with the Privacy Act 1988 (Cth) and internal information security requirements."],"heading":"External Stakeholder Management","description":"Manage controlled external interactions and information requests within defined boundaries and approvals."},{"points":["Ensure documents and processes performed by the role comply with applicable internal policies and role-relevant obligations, including Records Management/Retention and Legal Hold, Information Security and Access Control, Privacy Act 1988 (Cth) and Australian Privacy Principles, and any matter-specific court/tribunal procedural requirements as directed by the supervising solicitor; complete quarterly self-checks using the Legal administration checklist and remediate or escalate non-conformances within 5 business days.","Own the Legal administration issues and compliance support log for assigned matters by recording incidents/near misses (e.g., misfiling, access errors, late responses, suspected privacy incidents) within 1 business day, preparing a monthly summary for the supervising solicitor and Director of Business Operations, and escalating immediately where required under the organisation’s incident management process; risk ownership and mitigation decisions remain with Legal/Compliance."],"heading":"Compliance, Risk and Governance","description":"Apply defined controls to the work performed by the role and support Legal/Compliance risk processes through accurate reporting and escalation."}],"softCompetencies":[{"points":["Effectively convey complex legal information to non-legal stakeholders","Demonstrate active listening to understand and address client needs","Maintain clear and concise written communication in legal documentation"],"heading":"Communication Skills"},{"points":["Ensure accuracy in legal documentation and financial records","Identify discrepancies and potential issues in legal contracts","Maintain meticulous records and filing systems"],"heading":"Attention to Detail"},{"points":["Work collaboratively with legal and financial teams to achieve common goals","Contribute to a positive team environment by supporting colleagues","Share knowledge and insights to enhance team performance"],"heading":"Team Collaboration"},{"points":["Analyse legal issues and propose practical solutions","Adapt to changing circumstances and find innovative approaches","Demonstrate resilience in handling challenging situations"],"heading":"Problem Solving"},{"points":["Prioritise tasks effectively to meet tight deadlines","Manage multiple responsibilities in a fast-paced environment","Demonstrate flexibility in adjusting to shifting priorities"],"heading":"Time Management"}],"qualificationsAndLicenses":[{"points":["Certificate III or Certificate IV in Legal Services (or equivalent experience) relevant to legal administration, document management and matter support"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["Diploma of Legal Services or equivalent","Bachelor of Laws (LLB) or Juris Doctor (JD) (Australian-recognised) – desirable but not required","Short course in Australian legal research and writing (TAFE/university/professional education)"],"heading":"Desirable Academic Qualifications (degrees, certifications, courses)"},{"points":["No practising certificate is required; the role does not provide legal advice or act as a legal practitioner","No admission as an Australian lawyer is required","No notary public appointment is required","No conveyancing licence is required for this role"],"heading":"Professional Licences (if applicable to the role)"},{"points":["Privacy and data protection training aligned to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)","AML/CTF compliance fundamentals training aligned to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (where relevant to the business)","Governance, Risk and Compliance (GRC) or compliance fundamentals short course (Australian provider)"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":"Reports to: Director of Business Operations (administrative reporting). Functional supervision and work approvals: Supervising Solicitor(s)/Legal Counsel. Internal: Legal team members, Compliance, Risk, Claims/Customer Operations, Finance, IT/Information Security, Records/Information Management. External (within defined boundaries): external counsel, courts/tribunals and registry staff, regulators (administrative coordination only), clients/counterparties for administrative/procedural communications only.","functionalCompetencies":[{"points":["Assist in the preparation and review of legal documents, ensuring compliance with Australian financial regulations.","Conduct legal research to support case preparation and provide insights on regulatory changes in the financial services sector.","Maintain and organise legal files and documentation in accordance with industry standards."],"heading":"Legal Documentation and Research"},{"points":["Support the legal team in ensuring organisational adherence to Australian financial services laws and regulations.","Monitor updates in legislation and regulatory requirements relevant to the financial services industry.","Assist in the development and implementation of compliance policies and procedures."],"heading":"Regulatory Compliance"},{"points":["Facilitate effective communication between the legal department and internal/external stakeholders.","Prepare and manage correspondence with clients, ensuring clarity and professionalism.","Coordinate meetings and appointments, ensuring all parties are informed and prepared."],"heading":"Client and Stakeholder Communication"},{"points":["Provide administrative support to the Director of Business Operations and the legal team.","Manage scheduling, travel arrangements, and other logistical tasks for the legal department.","Utilise office software and systems to maintain efficient workflow and document management."],"heading":"Administrative Support"},{"points":["Uphold the highest standards of confidentiality and integrity in handling sensitive legal information.","Ensure compliance with ethical guidelines and professional standards in all legal assistant duties.","Demonstrate discretion and professionalism in all interactions and communications."],"heading":"Confidentiality and Ethical Standards"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":"Legal Operations","jobFamilyGroup":"Legal","skills":[{"skill":"Legal Documentation Management","weightage":9},{"skill":"Australian Regulatory Compliance","weightage":9},{"skill":"Legal Research in Financial Services","weightage":8},{"skill":"Stakeholder Communication","weightage":8},{"skill":"Document Drafting and Review","weightage":8},{"skill":"Database Management","weightage":7},{"skill":"Administrative Support","weightage":7},{"skill":"Attention to Detail","weightage":9},{"skill":"Time Management","weightage":8},{"skill":"Team Collaboration","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 90% satisfaction rate from external stakeholders, including clients and court officials, by ensuring timely and accurate communication, measured through quarterly surveys by 31 December 2025.","weightage":25},{"point":"Increase the response rate to external stakeholder enquiries by 20% by 30 June 2026, ensuring all responses are provided within 48 hours, as tracked by the customer relationship management system.","weightage":20}],"category":"Customer"},{"points":[{"point":"Ensure 95% of legal documents and files are organised and retrievable within 10 minutes, as per industry standards, by implementing a new document management system by 31 March 2026.","weightage":30},{"point":"Complete 100% of legal research tasks with a 98% accuracy rate, supporting case preparation within the financial services industry, as evaluated by supervising solicitors on a monthly basis by 31 December 2025.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-10-28T22:26:41.433Z","updatedAt":"2026-03-12T11:01:46.316Z"},{"id":"e3edf341-7499-485b-93e8-92fcdd8de10f","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Office Clerk","description":"Join ABC Limited as an Office Clerk in our HR department, where you'll play a crucial role in ensuring smooth operations within our financial services environment. Based in Melbourne and reporting to the Chief Human Resources Officer, you'll coordinate daily administrative tasks, manage data entry, and support both internal and external stakeholders. Your efforts will contribute to maintaining compliance with industry standards and enhancing operational efficiency. This full-time position offers a dynamic work environment with opportunities for professional growth and development within a leading organisation of over 1000 employees.","department":"HR","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"HR Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Coordinate and prioritise daily administrative tasks to ensure efficient workflow within the financial services environment.","Plan and organise procurement activities, ensuring timely acquisition of office supplies and equipment in line with organisational policies."],"heading":"Planning and Organising"},{"points":["Perform accurate data entry of financial records and client information into the organisation's systems, ensuring data integrity and confidentiality.","Provide administrative support to various departments, facilitating smooth operations and adherence to internal processes.","Manage incoming and outgoing correspondence, ensuring timely distribution and response to support business operations.","Assist in the preparation of financial reports and documents, ensuring accuracy and compliance with regulatory standards.","Support the implementation of office procedures and policies, contributing to operational efficiency and compliance with industry regulations."],"heading":"Operations"},{"points":["Assist in the preparation and scheduling of meetings, ensuring all necessary materials and resources are available for effective decision-making.","Collaborate with team members and other departments to ensure alignment and support for organisational objectives.","Provide responsive and professional customer service to internal stakeholders, addressing inquiries and resolving issues promptly.","Facilitate communication between departments to ensure seamless information flow and support for business initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Respond to customer inquiries via phone, providing accurate information and resolving issues in a professional manner.","Liaise with external vendors and service providers to ensure timely delivery of products and services, maintaining strong professional relationships."],"heading":"External Stakeholder Management"},{"points":["Develop and maintain filing systems to support the organisation's document management needs, ensuring easy retrieval and compliance with industry standards.","Support external audits and reviews by providing necessary documentation and information, ensuring compliance with industry standards.","Ensure all administrative activities comply with organisational policies and Australian regulatory standards, mitigating risk and ensuring governance.","Maintain confidentiality and security of sensitive financial information, adhering to industry best practices and legal requirements.","Assist in the identification and reporting of potential risks or compliance issues, contributing to the organisation's risk management framework."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Certificate III in Business Administration","Diploma of Business","Certificate IV in Human Resources","Bachelor of Business Administration","Short course in Office Administration"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for the role of Office Clerk in the HR department."],"heading":"Professional Licenses"},{"points":["Certificate in Financial Services","Certification in Data Entry and Management","Membership with the Australian Human Resources Institute (AHRI)","Certification in Office Software Applications","Certificate in Compliance and Risk Management"],"heading":"Industry-Specific Certifications"},{"points":["Proficiency in Microsoft Office Suite (Word, Excel, Outlook)","Experience with HR Information Systems (HRIS)","Familiarity with financial software applications","Basic understanding of data privacy regulations","Competency in using office equipment and technology"],"heading":"Technical Skills and Software Proficiency"},{"points":["Strong organisational and time management skills","Excellent communication and interpersonal abilities","Attention to detail and accuracy","Ability to work collaboratively in a team environment","Adaptability and willingness to learn"],"heading":"Soft Skills and Personal Attributes"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Efficiently manage and organise office files and records in compliance with Australian data protection regulations.","Provide accurate and timely administrative support to the HR department, ensuring adherence to internal policies.","Coordinate and schedule meetings, appointments, and travel arrangements for HR executives."],"heading":"Administrative Support"},{"points":["Demonstrate clear and professional communication skills, both written and verbal, suitable for a financial services environment.","Effectively liaise with internal and external stakeholders, maintaining a high level of customer service.","Prepare and distribute internal communications, ensuring clarity and consistency with organisational standards."],"heading":"Communication Skills"},{"points":["Accurately input and update employee data into HR systems, ensuring compliance with Australian privacy laws.","Maintain data integrity and confidentiality in all HR-related databases and records.","Generate reports and summaries from HR systems as required by management."],"heading":"Data Entry and Management"},{"points":["Ensure all documentation and correspondence are free from errors and meet organisational standards.","Review and verify the accuracy of HR documents and forms before processing.","Identify and rectify discrepancies in data and reports promptly."],"heading":"Attention to Detail"},{"points":["Work collaboratively with HR team members to support departmental goals and initiatives.","Participate in team meetings and contribute ideas for process improvements.","Assist in onboarding new employees by coordinating with relevant departments and ensuring a smooth transition."],"heading":"Team Collaboration"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Generalist","jobFamilyGroup":"HR"},"careerTrack":"Individual Contributor","jobFamily":"Generalist","jobFamilyGroup":"HR","skills":[{"skill":"Data Entry and Management","weightage":9},{"skill":"Administrative Support","weightage":8},{"skill":"Communication Skills","weightage":9},{"skill":"Attention to Detail","weightage":8},{"skill":"Compliance and Risk Management","weightage":7},{"skill":"Stakeholder Management","weightage":8},{"skill":"Planning and Organising","weightage":9},{"skill":"Team Collaboration","weightage":7},{"skill":"Customer Service","weightage":8},{"skill":"Document Management","weightage":7}],"kpis":[{"points":[{"point":"Reduce office supply procurement costs by 10% by the end of Q4 2026 through efficient planning and vendor negotiation.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a 95% satisfaction rate from internal stakeholders on administrative support services by the end of Q2 2026, as measured by quarterly feedback surveys.","weightage":20}],"category":"Customer"},{"points":[{"point":"Ensure 100% compliance with document management standards by conducting quarterly audits and achieving zero non-compliance issues by the end of 2026.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Complete at least 3 professional development courses related to office management and compliance by December 2026, enhancing skills and knowledge.","weightage":20},{"point":"Implement a new digital filing system by the end of Q3 2026, reducing document retrieval time by 30% and improving operational efficiency.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-10-28T05:27:48.481Z","updatedAt":"2026-03-16T14:21:21.582Z"},{"id":"835f2621-09f6-4376-af84-29a974018870","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Sales Analyst","description":"Join ABC Limited as a Sales Analyst in Melbourne, where you'll play a pivotal role in driving strategic sales initiatives within the financial services sector. Collaborate with cross-functional teams to analyse sales data, identify trends, and deliver actionable insights that enhance performance and efficiency. Engage with internal and external stakeholders to support business growth and client relationships, while ensuring compliance with Australian regulatory standards. This full-time position offers a dynamic environment for professional growth and the opportunity to make a significant impact on our sales operations.","department":"Sales & Marketing","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Sales Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and maintain comprehensive sales analysis reports to support strategic planning and decision-making processes within the financial services sector."],"heading":"Planning and Organising"},{"points":["Analyse sales data to identify trends and insights, providing actionable recommendations to enhance sales performance and operational efficiency.","Collaborate with cross-functional teams to streamline sales processes and improve data accuracy and reporting capabilities."],"heading":"Operations"},{"points":["Engage with internal stakeholders, including sales and marketing teams, to understand their analytical needs and deliver tailored insights that drive business growth."],"heading":"Internal Stakeholder Management"},{"points":["Support external client engagements by providing data-driven insights and analysis that enhance client relationships and contribute to business development efforts."],"heading":"External Stakeholder Management"},{"points":["Ensure all sales analysis activities comply with Australian regulatory standards and internal governance policies, mitigating risks associated with data handling and reporting."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Demonstrates hunger for change, is comfortable with ambiguity and uncertainty","Proactively drives change and encourages others to embrace it","Anticipates change and prepares the team to respond effectively","Utilises data and digital tools to drive change management processes"],"heading":"Embrace Change"},{"points":["Seeks ways to continuously improve and empowers others to challenge the status quo","Thinks laterally and finds ways to achieve extraordinary outcomes","Monitors trends and ideas and shares insights to add value","Pushes barriers, displaying persistence, even in the face of failure","Leverages data analytics through digital platforms to generate insights on customer experience, business performance and risks"],"heading":"Innovate and Improve"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group's ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"},{"points":["Sets inspiring goals for self and others that contribute to the achievement of Group's strategy","Understands the Group's objectives and the links between teams, functions, businesses and sector","Applies knowledge and analysis of issues and trends to formulate and achieve plans","Considers the risks and consequences of issues in the mid-term and the longer-term impact across teams/work areas"],"heading":"Strategy and Direction"},{"points":["Understands the interdependence of Group goals, taking into account wider operational context and eliminates obstacles","Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes","Evaluates progress and re-prioritises work regularly based on changing needs","Establishes systems and procedures to guide work and track progress"],"heading":"Drive Business Outcomes"},{"points":["Coaches and mentors others, facilitating their development and encouraging initiative and action that contributes to Group's outcomes","Proactively seeks and reflects on feedback to identify development opportunities ","Instils confidence in self and others to embrace challenges and opportunities , recognising and celebrating successes"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business, Finance, Economics, or a related field","Graduate Certificate in Data Analytics or Business Analytics","Diploma in Financial Services"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for a Sales Analyst role in the financial services sector in Australia"],"heading":"Professional Licenses"},{"points":["Certification in Financial Modelling and Valuation (FMVA) from the Corporate Finance Institute","Certified Analytics Professional (CAP) from the Institute for Operations Research and the Management Sciences","Membership with the Australian Institute of Management (AIM)"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Ability to analyse sales data to identify trends and patterns.","Proficiency in using statistical tools and software for data analysis.","Capability to interpret complex data sets and provide actionable insights.","Understanding of financial metrics and their impact on sales performance.","Skill in creating detailed reports and visualisations to communicate findings."],"heading":"Data Analysis and Interpretation"},{"points":["Conducting market research to understand industry trends and customer needs.","Analysing competitor strategies and market positioning.","Identifying opportunities for market expansion and product development.","Staying updated with financial services regulations and market changes.","Evaluating the effectiveness of sales strategies in the current market context."],"heading":"Market Research and Competitor Analysis"},{"points":["Developing accurate sales forecasts based on historical data and market analysis.","Collaborating with sales teams to align forecasts with business objectives.","Utilising predictive modelling techniques to anticipate future sales trends.","Adjusting sales plans in response to market dynamics and organisational goals.","Ensuring compliance with Australian financial regulations in sales planning."],"heading":"Sales Forecasting and Planning"},{"points":["Effectively communicating analytical findings to non-technical stakeholders.","Collaborating with cross-functional teams to support sales initiatives.","Building strong relationships with internal and external partners.","Facilitating workshops and presentations to share insights and strategies.","Adapting communication style to suit diverse audiences and contexts."],"heading":"Communication and Collaboration"},{"points":["Proficiency in Microsoft Excel and other data analysis tools.","Experience with CRM systems and sales analytics platforms.","Understanding of data privacy laws and ethical data handling practices.","Ability to learn and adapt to new technologies and software quickly.","Knowledge of financial services products and their market applications."],"heading":"Technical Proficiency"}],"isCompleted":false,"levelsBelowCeo":7,"customFields":null,"careerTrack":"Individual Contributor","jobFamily":"Sales","jobFamilyGroup":"Sales & Marketing","skills":[{"skill":"Data Analysis and Interpretation","weightage":9},{"skill":"Proficiency in Microsoft Excel and Data Analysis Tools","weightage":8},{"skill":"Sales Forecasting and Planning","weightage":8},{"skill":"Understanding of Financial Metrics","weightage":7},{"skill":"Experience with CRM Systems and Sales Analytics Platforms","weightage":7},{"skill":"Market Research and Competitor Analysis","weightage":8},{"skill":"Compliance with Australian Regulatory Standards","weightage":9},{"skill":"Effective Communication and Collaboration","weightage":8},{"skill":"Stakeholder Engagement and Management","weightage":7},{"skill":"Ability to Interpret Complex Data Sets","weightage":9}],"kpis":[{"points":[{"point":"Increase customer satisfaction score by 10% through data-driven insights and recommendations by 31 December 2025.","weightage":25},{"point":"Enhance client retention rate by 5% by providing tailored sales analysis reports that support client engagement strategies by 31 December 2025.","weightage":20}],"category":"Customer"},{"points":[{"point":"Improve sales data accuracy by 15% through collaboration with cross-functional teams to streamline processes and reporting by 30 June 2026.","weightage":30}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-10-28T04:58:46.570Z","updatedAt":"2026-04-09T04:57:28.744Z"},{"id":"e52f973f-26ef-4846-89e9-426ea94fca4d","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Talent Acquisition Advisor","description":"The Talent Acquisition Advisor is an individual contributor role responsible for delivering end‑to‑end recruitment and talent attraction solutions that meet ABC Limited’s workforce needs within the financial services sector. Reporting to the Chief Human Resources Officer, the role owns recruitment delivery for assigned portfolios, including planning, sourcing, assessment and offer processes, and provides expert advice to hiring managers on market conditions and selection decisions. The role is accountable for measurable outcomes such as time‑to‑fill, quality and diversity of hire, candidate and hiring manager experience, and accurate, compliant recruitment data. It operates within approved headcount, budget and policy settings, and ensures that recruitment practices align with Australian employment and privacy laws, ABC Limited’s risk appetite and employer brand standards.","department":"HR","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"Head of Talent Acquisition","directReports":null,"version":3,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":"Indy","approvedAt":"2026-01-30T05:45:57.196Z","accountabilities":[{"points":["Own the development of recruitment plans for assigned portfolios that align to approved workforce plans and budgets, with clear priorities and targets for time‑to‑fill, quality of hire and diversity outcomes.","Deliver portfolio‑level recruitment plans that sequence and resource requisitions in line with business priorities, escalating material gaps or risks in meeting demand to the CHRO or delegate.","Design attraction strategies for priority roles and talent segments that align with ABC Limited’s employer value proposition and brand standards, and that are capable of generating sufficient qualified candidates to meet forecast hiring needs."],"heading":"Planning and Organising"},{"points":["Deliver end‑to‑end recruitment for assigned roles, from requisition initiation through to offer acceptance, to agreed service levels for time‑to‑fill, candidate experience and hiring manager satisfaction.","Ensure all job advertisements and candidate communications for assigned roles are accurate, inclusive, compliant with legal and policy requirements, and consistent with ABC Limited’s brand and tone of voice.","Deliver attraction and selection activities that optimise the volume and quality of qualified applicants and conversion from application to hire, while reducing unnecessary reliance on external agencies within approved budget parameters.","Deliver diverse and sustainable talent pipelines for critical and recurring roles by selecting and adjusting sourcing approaches to meet forecast hiring demand and reduce vacancy risk.","Ensure required pre‑employment checks and onboarding‑related recruitment activities for new hires in assigned portfolios are completed accurately, on time and in compliance with legal and policy requirements, with clear handover to HR Operations/People Services.","Ensure all requisitions, candidate records, offers and hiring decisions for assigned portfolios are accurately recorded in approved recruitment systems within agreed timeframes so that data is complete, reliable and audit‑ready."],"heading":"Operations"},{"points":["Lead regular hiring demand and workforce planning discussions with hiring managers and HR Business Partners for assigned portfolios to confirm priorities, agree recruitment approaches and identify resourcing risks and mitigation options.","Deliver expert advice and coaching to hiring managers on job design, selection methods, interview practice and offer decisions so that hiring outcomes are merit‑based, consistent and aligned with ABC Limited’s policies and risk appetite.","Ensure recruitment activity for assigned portfolios remains aligned with approved headcount, budget and organisational priorities by working with HR Business Partners, Finance, Risk/Compliance and Marketing/Communications, and escalating material misalignments with recommended options.","Deliver clear, timely recruitment insights and reports for the CHRO, HR leadership and hiring managers on pipeline health, time‑to‑fill, cost‑per‑hire, diversity and key risks, and use these insights to recommend adjustments to recruitment plans and practices."],"heading":"Internal Stakeholder Management"},{"points":["Oversee relationships with approved external recruitment agencies and other talent acquisition partners for assigned portfolios so that services meet agreed quality, diversity and cost expectations, and recommend changes to engagement in line with procurement and approval processes.","Deliver structured engagement with targeted educational institutions, professional associations and industry bodies to build talent pipelines for agreed priority cohorts, with measurable growth in relevant candidate pools and hires.","Represent ABC Limited at approved industry, careers and professional events in line with brand and communications guidelines, with agreed objectives for talent attraction and post‑event reporting on outcomes."],"heading":"External Stakeholder Management"},{"points":["Ensure all recruitment and selection activities for assigned portfolios comply with relevant Australian employment, privacy and anti‑discrimination laws and with ABC Limited’s policies on equal opportunity, conflicts of interest, right‑to‑work checks, record retention and background screening, escalating suspected breaches to the CHRO and/or Risk/Compliance.","Implement recruitment controls and practices, such as structured assessment approaches, documented selection rationales and bias‑mitigation techniques, to reduce recruitment‑related risks and minimise substantiated complaints, audit findings and process exceptions.","Own the accuracy and integrity of recruitment metrics and reports for assigned portfolios by applying agreed data definitions and reporting standards, and by identifying, rectifying and reporting material data quality or compliance issues with recommended corrective actions."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Tertiary qualification in Human Resources, Business, Commerce or a related discipline, or equivalent demonstrated experience in a talent acquisition role."],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role."],"heading":"Professional Licenses"},{"points":["Professional membership or certification with the Australian HR Institute (e.g. AHRI professional level membership) or an equivalent HR or talent acquisition professional body.","Relevant vocational qualification in Human Resources or Recruitment (e.g. Certificate IV or Diploma in Human Resource Management or equivalent)."],"heading":"Industry-Specific Certifications (Desirable)"},{"points":["Substantial experience in end‑to‑end recruitment and talent acquisition, preferably within the financial services sector or a similarly regulated environment.","Demonstrated experience designing and delivering recruitment plans and attraction strategies that improve time‑to‑fill, quality of hire and diversity outcomes.","Proven experience advising hiring managers and senior stakeholders on selection decisions, market insights and workforce planning inputs."],"heading":"Relevant Experience"},{"points":["Strong understanding of Australian employment, privacy and anti‑discrimination laws as they relate to recruitment and selection.","Advanced stakeholder management and relationship‑building skills, with the ability to influence and challenge constructively at manager level and above without formal people leadership responsibility.","High level of proficiency in using recruitment technology, including applicant tracking systems and HR information systems, and in producing and interpreting recruitment analytics and reports.","Strong planning, prioritisation and organisational skills, with the ability to manage multiple concurrent requisitions and meet agreed service levels.","Excellent written and verbal communication skills, including the ability to craft compelling, compliant job advertisements and candidate communications."],"heading":"Skills and Competencies"}],"keyRelationships":"Internal: Chief Human Resources Officer (reporting line); HR Business Partners; HR Operations/People Services; Finance; Risk and Compliance; Marketing/Communications; hiring managers and business leaders across assigned portfolios. External: Recruitment agencies and search firms on the approved vendor panel; candidates and talent community members; educational institutions (e.g. universities, TAFEs, business schools); professional associations and industry bodies relevant to financial services and target talent segments; providers of recruitment and assessment technology or services.","functionalCompetencies":[{"points":["Develop and implement innovative sourcing strategies to attract top talent in the financial services sector.","Utilise social media platforms and professional networks to identify and engage potential candidates.","Collaborate with marketing teams to enhance employer branding and promote ABC Limited as an employer of choice."],"heading":"Talent Sourcing and Attraction"},{"points":["Conduct comprehensive interviews and assessments to evaluate candidate suitability for roles within the financial services industry.","Apply behavioural and competency-based interviewing techniques to ensure alignment with organisational values and culture.","Utilise psychometric testing and other assessment tools to support informed hiring decisions."],"heading":"Candidate Assessment and Selection"},{"points":["Build and maintain strong relationships with hiring managers to understand their recruitment needs and provide strategic advice.","Coordinate with external recruitment agencies and partners to ensure a seamless recruitment process.","Provide regular updates and reports to the Chief Human Resources Officer on recruitment activities and outcomes."],"heading":"Stakeholder Management"},{"points":["Ensure recruitment practices comply with Australian employment laws and regulations, including anti-discrimination and privacy legislation.","Maintain accurate and secure candidate records in accordance with data protection standards.","Identify and mitigate potential risks in the recruitment process to protect the organisation's reputation."],"heading":"Compliance and Risk Management"},{"points":["Stay informed about trends and developments in the financial services industry to anticipate talent needs.","Analyse market data to benchmark ABC Limited's compensation and benefits offerings against industry standards.","Provide insights on competitor hiring practices and talent acquisition strategies to maintain a competitive edge."],"heading":"Market and Industry Knowledge"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":{"jobFamily":"Talent Acquisition","jobFamilyGroup":"HR"},"careerTrack":"Individual Contributor","jobFamily":"Talent Acquisition","jobFamilyGroup":"HR","skills":[{"skill":"Strategic Recruitment Planning","weightage":9},{"skill":"End-to-End Recruitment Process Management","weightage":9},{"skill":"Australian Employment Law Compliance","weightage":8},{"skill":"Stakeholder Relationship Management","weightage":8},{"skill":"Talent Sourcing and Attraction","weightage":9},{"skill":"Candidate Assessment and Selection","weightage":8},{"skill":"Market and Industry Knowledge in Financial Services","weightage":7},{"skill":"Communication and Engagement","weightage":7},{"skill":"Innovative Recruitment Campaigns","weightage":7},{"skill":"Data Management and Reporting","weightage":6}],"kpis":[{"points":[{"point":"Recruitment delivery (time-to-fill and service levels): For roles in assigned portfolios, achieve a median time-to-fill of ≤45 calendar days for non-executive roles and ≤70 calendar days for specialist/lead roles, with ≥90% of requisitions filled within the agreed SLA each quarter (measured from requisition approval to offer acceptance) by 30 June 2026.","weightage":15},{"point":"Quality of hire and early retention: Achieve ≥85% of new hires rated ‘Meets/Exceeds expectations’ at 6-month probation review and maintain ≤8% regrettable attrition within 6 months of start date for hires made in assigned portfolios, measured quarterly through to 31 December 2026.","weightage":15},{"point":"Candidate experience: Maintain an average candidate experience score of ≥4.3/5 (or ≥85% favourable) across all closed requisitions in assigned portfolios each quarter, with ≥95% of candidates receiving outcome communication within 5 business days of interview/assessment decision, through to 31 December 2026.","weightage":15},{"point":"Hiring manager satisfaction and advisory impact: Achieve an average hiring manager satisfaction score of ≥4.2/5 each quarter for assigned portfolios, and reduce recruitment re-work (re-advertise/re-open due to mis-briefing or selection process issues) to ≤5% of requisitions per quarter by 31 December 2026.","weightage":15},{"point":"Diversity outcomes: For assigned portfolios, achieve ≥45% female representation in shortlists for roles where the market allows and increase representation of under-represented groups (as defined in ABC Limited’s DEI measures) in shortlists by ≥10% versus FY25 baseline, while maintaining merit-based selection, measured quarterly through to 30 June 2026.","weightage":15},{"point":"Cost-per-hire and agency usage control: Keep average cost-per-hire within approved budget and reduce agency-sourced hires to ≤20% of total hires in assigned portfolios per quarter (unless CHRO-approved exception), while maintaining quality-of-hire targets, through to 30 June 2026.","weightage":15},{"point":"Pipeline health for critical/recurring roles: Maintain active, diverse talent pipelines for at least 5 agreed critical/recurring role families, with a minimum of 10 ‘ready now’ qualified candidates per role family in the ATS and ≥30% of hires for those role families coming from direct sourcing/talent pools/referrals (non-agency) by 31 December 2026.","weightage":15},{"point":"Attraction and employer brand campaign effectiveness: Deliver at least 4 targeted attraction/employer brand campaigns for priority roles/talent segments by 30 June 2026, achieving (per campaign) ≥20% increase in qualified applications versus the prior comparable period and ≥10% improvement in application-to-interview conversion, while keeping campaign spend within agreed cost-per-hire parameters.","weightage":15},{"point":"Compliance, risk and audit outcomes: Maintain 100% compliance for right-to-work verification and required pre-employment checks prior to start date, with zero substantiated breaches of privacy/anti-discrimination obligations and ≤1 minor audit finding per half-year for recruitment activities in assigned portfolios, with any issues escalated within 1 business day and corrective actions closed within 10 business days, through to 31 December 2026.","weightage":15},{"point":"Data integrity and reporting timeliness: Achieve ≥98% completeness and accuracy of requisition, candidate, offer and decision records in the ATS/HRIS (as per agreed data definitions) and update key process steps within 2 business days for ≥95% of transactions; deliver monthly recruitment insights reports by the 5th business day each month with ≤2% variance in reported metrics after validation, through to 31 December 2026.","weightage":15}],"category":""}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-10-27T22:47:35.149Z","updatedAt":"2026-03-16T19:14:07.553Z"},{"id":"61c9b7f2-4810-4808-a8c5-6fa1710b08ca","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Talent Acquisition Advisor","description":"Join Wilson Group as a Talent Acquisition Advisor in Melbourne, where you'll play a pivotal role in shaping our workforce within the financial services sector. Reporting to the Chief Human Resources Officer, you'll develop strategic recruitment plans, manage end-to-end hiring processes, and build strong relationships with both internal and external stakeholders. Your expertise will ensure compliance with Australian employment laws while enhancing our employer brand through innovative recruitment campaigns. This full-time role offers a dynamic environment with growth opportunities, allowing you to make a significant impact on our organisation's success.","department":"HR","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Chief Human Resources Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic recruitment plans tailored to the financial services industry to attract top talent.","Coordinate with hiring managers to forecast staffing needs and align recruitment strategies accordingly.","Design and manage job advertisements to ensure they effectively target the desired candidate pool.","Plan and organise recruitment campaigns, including career fairs and networking events, to enhance Wilson Group's employer brand."],"heading":"Planning and Organising"},{"points":["Manage the end-to-end recruitment process for both blue and white-collar roles, ensuring a seamless candidate experience.","Utilise various sourcing platforms, such as LinkedIn and Seek, to identify and engage potential candidates.","Conduct initial candidate screenings and shortlist applicants for interviews with hiring managers.","Facilitate the onboarding process by coordinating reference checks, medicals, and inductions.","Maintain accurate and up-to-date records in the HR system, including appointment details and qualification verifications."],"heading":"Operations"},{"points":["Build and maintain strong relationships with hiring managers to understand their recruitment needs and provide tailored solutions.","Collaborate with internal departments to ensure alignment of recruitment strategies with organisational goals.","Provide regular updates to internal stakeholders on recruitment progress and challenges."],"heading":"Internal Stakeholder Management"},{"points":["Develop and maintain relationships with external recruitment agencies and other talent acquisition partners.","Engage with educational institutions and industry bodies to build a pipeline of future talent.","Represent Wilson Group at industry events and forums to enhance the organisation's visibility and attractiveness to potential candidates."],"heading":"External Stakeholder Management"},{"points":["Ensure all recruitment activities comply with Australian employment laws and industry regulations.","Implement best practices in talent acquisition to mitigate risks associated with hiring processes.","Prepare and present monthly talent acquisition reports to senior management, highlighting key metrics and compliance status."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Human Resources, Business Administration, or a related field","Graduate Certificate in Human Resource Management","Diploma of Human Resources Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role"],"heading":"Professional Licenses"},{"points":["Certified Professional in Human Resources (CPHR) from the Australian HR Institute","Recruitment and Consulting Services Association (RCSA) membership","Certificate IV in Human Resource Management"],"heading":"Industry-Specific Certifications"},{"points":["Experience in recruitment within the financial services sector","Proven track record of developing strategic recruitment plans","Experience managing end-to-end hiring processes"],"heading":"Relevant Experience"},{"points":["Strong understanding of Australian employment laws","Excellent stakeholder management and relationship-building skills","Proficiency in using recruitment software and applicant tracking systems"],"heading":"Skills and Competencies"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement innovative sourcing strategies to attract top talent in the financial services sector.","Utilise social media platforms and professional networks to identify and engage potential candidates.","Collaborate with marketing teams to enhance employer branding and promote Wilson Group as an employer of choice."],"heading":"Talent Sourcing and Attraction"},{"points":["Conduct comprehensive interviews and assessments to evaluate candidate suitability for roles within the financial services industry.","Apply behavioural and competency-based interviewing techniques to ensure alignment with organisational values and culture.","Utilise psychometric testing and other assessment tools to support informed hiring decisions."],"heading":"Candidate Assessment and Selection"},{"points":["Build and maintain strong relationships with hiring managers to understand their recruitment needs and provide strategic advice.","Coordinate with external recruitment agencies and partners to ensure a seamless recruitment process.","Provide regular updates and reports to the Chief Human Resources Officer on recruitment activities and outcomes."],"heading":"Stakeholder Management"},{"points":["Ensure recruitment practices comply with Australian employment laws and regulations, including anti-discrimination and privacy legislation.","Maintain accurate and secure candidate records in accordance with data protection standards.","Identify and mitigate potential risks in the recruitment process to protect the organisation's reputation."],"heading":"Compliance and Risk Management"},{"points":["Stay informed about trends and developments in the financial services industry to anticipate talent needs.","Analyse market data to benchmark Wilson Group's compensation and benefits offerings against industry standards.","Provide insights on competitor hiring practices and talent acquisition strategies to maintain a competitive edge."],"heading":"Market and Industry Knowledge"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Strategic Recruitment Planning","weightage":9},{"skill":"End-to-End Recruitment Process Management","weightage":9},{"skill":"Australian Employment Law Compliance","weightage":8},{"skill":"Stakeholder Management and Relationship Building","weightage":9},{"skill":"Talent Sourcing and Attraction","weightage":8},{"skill":"Candidate Assessment and Selection","weightage":8},{"skill":"Proficiency in Recruitment Software and ATS","weightage":7},{"skill":"Market and Industry Knowledge","weightage":7},{"skill":"Communication and Engagement","weightage":8},{"skill":"Innovate and Improve","weightage":7}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-10-27T22:47:35.149Z","updatedAt":"2026-01-27T12:14:42.293Z"},{"id":"7bc3a73a-e4b2-451b-b151-665357de5683","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Marketing Manager","description":"Join Wilson Group as a Marketing Manager in Melbourne, where you'll play a pivotal role in shaping our financial services marketing strategy. Reporting to the Digital Marketing Manager, you'll develop and execute innovative marketing plans, collaborate with cross-functional teams, and manage stakeholder relationships to drive brand visibility and customer engagement. With a focus on compliance and risk management, you'll ensure our marketing efforts align with industry standards. This is a unique opportunity to contribute to a leading organisation's growth while advancing your career in a dynamic and supportive environment.","department":"Marketing","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Digital Marketing Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":"Indy","approvedAt":"2025-10-27T22:36:13.715Z","accountabilities":[{"points":["Develop and implement comprehensive marketing plans for financial products and services, ensuring alignment with Wilson Group's strategic objectives.","Conduct market research to identify trends and opportunities within the financial services sector, informing marketing strategies and initiatives.","Coordinate with cross-functional teams to ensure marketing plans are integrated with product development and sales strategies."],"heading":"Planning and Organising"},{"points":["Oversee the execution of marketing campaigns, including digital, print, and broadcast media, to enhance brand visibility and customer engagement.","Monitor and analyse campaign performance, using insights to optimise marketing efforts and drive continuous improvement.","Manage the marketing budget, ensuring efficient allocation of resources to maximise return on investment."],"heading":"Operations"},{"points":["Collaborate with senior management to align marketing strategies with Wilson Group's overall business goals and objectives.","Work closely with the sales and product teams to ensure marketing initiatives support sales targets and product launches."],"heading":"Internal Stakeholder Management"},{"points":["Select and manage relationships with external vendors and agencies, ensuring high-quality service delivery and cost-effectiveness.","Negotiate contracts with advertising partners to secure favourable terms and maximise campaign reach."],"heading":"External Stakeholder Management"},{"points":["Ensure all marketing activities comply with Australian financial services regulations and industry standards, maintaining Wilson Group's reputation and integrity.","Identify and mitigate risks associated with marketing initiatives, implementing governance processes to safeguard the organisation's interests."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience 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outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides 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market."],"heading":"Digital Marketing Proficiency"},{"points":["Ensure all marketing activities comply with Australian financial services regulations and industry standards.","Identify and mitigate potential risks associated with marketing campaigns.","Maintain up-to-date knowledge of changes in regulatory requirements affecting marketing practices."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Develop strategies to enhance customer experience and loyalty within the financial services industry.","Leverage CRM systems to track customer interactions and tailor marketing efforts accordingly.","Foster strong relationships with key stakeholders and clients to support business growth."],"heading":"Customer Relationship Management"},{"points":["Manage marketing budgets effectively to maximise resource utilisation and campaign impact.","Allocate resources strategically to support high-priority marketing initiatives.","Monitor financial performance of marketing activities and adjust plans as necessary to achieve targets."],"heading":"Budget Management and Resource Allocation"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Strategic Marketing Planning","weightage":9},{"skill":"Digital Marketing Proficiency","weightage":9},{"skill":"Regulatory Compliance and Risk Management","weightage":8},{"skill":"Customer Relationship Management","weightage":8},{"skill":"Budget Management and Resource Allocation","weightage":8},{"skill":"Market Research and Analysis","weightage":7},{"skill":"Stakeholder Management","weightage":7},{"skill":"Communication and Engagement","weightage":7},{"skill":"Innovation and Improvement","weightage":6},{"skill":"Change Management","weightage":6}],"kpis":[{"points":[{"point":"Achieve a minimum return on investment (ROI) of 20% for all marketing campaigns by the end of Q4 2025, ensuring efficient allocation of the marketing budget.","weightage":25}],"category":"Financial"},{"points":[{"point":"Increase customer engagement by 15% through digital marketing channels by the end of Q2 2026, as measured by website traffic and social media interactions.","weightage":25},{"point":"Improve customer satisfaction scores by 10% by the end of Q3 2026, as measured by post-campaign surveys and feedback forms.","weightage":25}],"category":"Customer"},{"points":[{"point":"Reduce the average time to launch marketing campaigns by 20% by the end of Q2 2026, ensuring timely coordination with cross-functional teams.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-10-27T22:22:31.444Z","updatedAt":"2026-01-27T12:14:56.663Z"},{"id":"8f182d94-848e-4293-9c5b-7cea165a3ee0","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Marketing Manager","description":"Join ABC Limited as a Marketing Manager in Melbourne, where you'll play a pivotal role in shaping our financial services marketing strategy. Reporting to the Digital Marketing Manager, you'll develop and execute innovative marketing plans, collaborate with cross-functional teams, and manage stakeholder relationships to drive brand visibility and customer engagement. With a focus on compliance and risk management, you'll ensure our marketing efforts align with industry standards. This is a unique opportunity to contribute to a leading organisation's growth while advancing your career in a dynamic and supportive environment.","department":"Sales & Marketing","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Digital Marketing Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":"Indy","approvedAt":"2025-10-27T22:36:13.715Z","accountabilities":[{"points":["Develop and implement comprehensive marketing plans for financial products and services, ensuring alignment with ABC Limited's strategic objectives.","Conduct market research to identify trends and opportunities within the financial services sector, informing marketing strategies and initiatives.","Manage the marketing budget, ensuring efficient allocation of resources to maximise return on investment."],"heading":"Planning and Organising"},{"points":["Oversee the execution of marketing campaigns, including digital, print, and broadcast media, to enhance brand visibility and customer engagement.","Monitor and analyse campaign performance, using insights to optimise marketing efforts and drive continuous improvement."],"heading":"Operations"},{"points":["Coordinate with cross-functional teams to ensure marketing plans are integrated with product development and sales strategies.","Collaborate with senior management to align marketing strategies with ABC Limited's overall business goals and objectives.","Work closely with the sales and product teams to ensure marketing initiatives support sales targets and product launches."],"heading":"Internal Stakeholder Management"},{"points":["Select and manage relationships with external vendors and agencies, ensuring high-quality service delivery and cost-effectiveness.","Negotiate contracts with advertising partners to secure favourable terms and maximise campaign reach."],"heading":"External Stakeholder Management"},{"points":["Ensure all marketing activities comply with Australian financial services regulations and industry standards, maintaining ABC Limited's reputation and integrity.","Identify and mitigate risks associated with marketing initiatives, implementing governance processes to safeguard the organisation's interests."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful 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marketing/marketing analytics (e.g., GA4, attribution, customer insights) delivered by an Australian RTO or recognised provider – relevant to customer engagement and performance reporting","Training in stakeholder management and project management fundamentals (Australian provider; e.g., PRINCE2 Foundation or equivalent short course) – relevant to cross-functional delivery in a large organisation"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No professional licence is typically required to work as a Marketing Manager in Australia, as the role does not involve providing personal financial product advice or acting as an AFSL representative","If the role includes authorising or issuing financial product advertising on behalf of an AFSL holder, the organisation may require internal AFSL-related authorisation/competency sign-off (employer-specific, not a public licence)","If the role includes handling personal information for marketing, no licence is required; however, the employer may require completion of internal Privacy Act 1988 (Cth) and Australian Privacy Principles training before access to customer data","If the role includes managing telemarketing/SMS/email campaigns, no licence is required; compliance is achieved through adherence to the Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth) requirements (typically via internal governance rather than licensing)"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Australian Marketing Institute (AMI) – Certified Practising Marketer (CPM) or AMI membership (recognised nationally) – demonstrates professional marketing standards relevant to financial services","RG 146 compliant training (ASIC Regulatory Guide 146) in General Advice (or relevant product areas) – valuable where marketing content touches on financial products and requires strong compliance awareness in Australia","AICD Foundations of Directorship (Australian Institute of Company Directors) – relevant for governance, risk and stakeholder management in a regulated financial services environment","IAPP ANZ privacy certification (e.g., CIPP/A) or equivalent privacy credential recognised in Australia – relevant to customer data use, consent and privacy governance in financial services marketing","Google Analytics 4 (GA4) Certification and/or Google Ads Search Certification (widely recognised in Australia) – relevant to digital performance measurement and customer acquisition in financial services"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive marketing strategies aligned with organisational goals and market trends.","Conduct market research to identify opportunities and threats within the financial services sector.","Collaborate with cross-functional teams to ensure marketing initiatives support business 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key stakeholders and clients to support business growth."],"heading":"Customer Relationship Management"},{"points":["Manage marketing budgets effectively to maximise resource utilisation and campaign impact.","Allocate resources strategically to support high-priority marketing initiatives.","Monitor financial performance of marketing activities and adjust plans as necessary to achieve targets."],"heading":"Budget Management and Resource Allocation"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":"Management","jobFamily":"Marketing","jobFamilyGroup":"Sales & Marketing","skills":[{"skill":"Strategic Marketing Planning","weightage":9},{"skill":"Digital Marketing Proficiency","weightage":9},{"skill":"Regulatory Compliance and Risk Management","weightage":8},{"skill":"Customer Relationship Management","weightage":8},{"skill":"Budget Management and Resource Allocation","weightage":8},{"skill":"Market Research and Analysis","weightage":7},{"skill":"Stakeholder 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Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-10-27T22:22:31.444Z","updatedAt":"2026-03-12T11:01:45.744Z"},{"id":"07eea046-ccb7-45f1-a6c9-134877dac1e3","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Sales Lead","description":"Join Wilson Group as a Sales Lead in our Sydney office, where you'll drive strategic sales initiatives within the financial services sector. Reporting to the Digital Marketing Specialist, you'll develop and implement sales strategies, lead a dynamic team, and collaborate with internal and external stakeholders to enhance market penetration. Your role will ensure compliance with financial regulations while fostering strong client relationships. This is a unique opportunity to contribute to our growth and success, offering a platform for professional development in a thriving organisation with over 1000 employees.","department":"Sales","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Digital Marketing Specialist","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement comprehensive sales strategies tailored to the financial services sector, ensuring alignment with Wilson Group's overall business objectives.","Coordinate with cross-functional teams to plan and organise sales initiatives that enhance market penetration and customer acquisition."],"heading":"Planning and Organising"},{"points":["Lead the sales team in executing sales plans, ensuring effective utilisation of resources to meet organisational goals.","Analyse sales data to identify trends and opportunities, providing insights to optimise sales operations and improve performance."],"heading":"Operations"},{"points":["Collaborate with internal departments such as marketing and product development to align sales strategies with organisational offerings.","Facilitate regular communication with senior management to report on sales performance and strategic initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong relationships with key clients and partners, ensuring a high level of customer satisfaction and loyalty.","Engage with industry bodies and networks to stay informed of market developments and enhance Wilson Group's market presence."],"heading":"External Stakeholder Management"},{"points":["Ensure all sales activities comply with Australian financial regulations and Wilson Group's governance policies, mitigating potential risks."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication 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break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business, Marketing, or a related field","Graduate Certificate in Sales Management","Diploma in Financial Services"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on sales leadership rather than financial advisory."],"heading":"Professional Licenses"},{"points":["Certified Sales Professional (CSP) from the Australian Institute of Management","Certificate IV in Finance and Mortgage Broking","Advanced Diploma of Leadership and Management"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement sales strategies aligned with organisational goals and market trends.","Analyse market data to identify sales opportunities and forecast sales performance.","Collaborate with the Digital Marketing Specialist to integrate digital strategies into sales plans."],"heading":"Sales Strategy and Planning"},{"points":["Build and maintain strong relationships with key clients to ensure customer satisfaction and loyalty.","Utilise CRM systems to track client interactions and manage sales pipelines effectively.","Address client queries and concerns promptly, ensuring compliance with Australian financial regulations."],"heading":"Client Relationship Management"},{"points":["Maintain up-to-date knowledge of financial products and services offered by Wilson Group.","Understand industry trends and regulatory changes impacting the financial services sector in Australia.","Provide insights and feedback to product development teams based on client needs and market demands."],"heading":"Product Knowledge and Industry Insight"},{"points":["Lead and motivate the sales team to achieve targets and improve performance.","Conduct regular training sessions to enhance team skills and product knowledge.","Foster a collaborative team environment that encourages innovation and continuous improvement."],"heading":"Team Leadership and Development"},{"points":["Ensure all sales activities comply with Australian financial regulations and organisational policies.","Promote ethical sales practices and maintain high standards of integrity in all client interactions.","Stay informed about compliance requirements and implement necessary changes in sales processes."],"heading":"Compliance and Ethical Standards"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Sales Strategy Development","weightage":9},{"skill":"Client Relationship Management","weightage":9},{"skill":"Financial Services Industry Knowledge","weightage":8},{"skill":"Compliance with Australian Financial Regulations","weightage":8},{"skill":"Team Leadership and Development","weightage":9},{"skill":"CRM Systems Proficiency","weightage":7},{"skill":"Market Data Analysis","weightage":8},{"skill":"Effective Communication","weightage":7},{"skill":"Stakeholder Engagement","weightage":8},{"skill":"Digital Marketing 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In this pivotal role, you'll ensure compliance with Australian regulations, integrate performance and reward systems, and conduct market benchmarking to maintain our competitive edge. With a focus on leadership and team development, you'll drive initiatives that enhance reward program effectiveness, supporting organisational growth and employee engagement. This is a unique opportunity to shape the future of reward strategies in a leading financial software solutions company.","department":"HR","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":10,"experienceMax":15,"educationRequired":null,"reportingTo":"Chief People Officer","directReports":"1 to 2","version":1,"isTemplate":false,"createdBy":"ani masoorkar","updatedBy":"ani masoorkar","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement comprehensive reward strategies aligned with Bravura Solutions' business objectives and industry standards.","Lead the design and execution of competitive compensation and benefits programs to attract and retain top talent in the financial software sector.","Collaborate with senior leadership to ensure reward strategies support organisational growth and employee engagement."],"heading":"Strategic Reward Management"},{"points":["Ensure all reward practices comply with Australian legal and regulatory requirements, including Fair Work Act and relevant financial regulations.","Conduct regular audits of compensation and benefits programs to mitigate risks and ensure compliance.","Advise the Chief People Officer on potential regulatory changes and their impact on reward strategies."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Integrate reward systems with performance management processes to drive a high-performance culture within Bravura Solutions.","Develop frameworks for linking employee performance with reward outcomes, ensuring fairness and transparency.","Provide guidance to HR and management teams on performance-related reward decisions."],"heading":"Performance and Reward Integration"},{"points":["Conduct regular market analysis to ensure Bravura Solutions' reward offerings remain competitive within the financial software industry.","Benchmark compensation and benefits against industry peers to identify opportunities for improvement.","Utilise data-driven insights to inform strategic reward decisions and maintain market competitiveness."],"heading":"Market Analysis and Benchmarking"},{"points":["Lead and mentor the reward team, fostering a culture of continuous improvement and professional development.","Collaborate with HR leaders to build reward capabilities across the organisation.","Drive initiatives to enhance the understanding and effectiveness of reward programs among managers and employees."],"heading":"Leadership and Team Development"}],"softCompetencies":[{"points":["Ability to develop and implement reward strategies that align with organisational goals","Proven track record of influencing senior leadership and stakeholders","Capacity to drive change and innovation in reward practices","Experience in leading cross-functional teams to achieve strategic objectives"],"heading":"Strategic Leadership"},{"points":["Exceptional verbal and written communication skills tailored to diverse audiences","Ability to negotiate and influence outcomes with senior stakeholders","Proficiency in presenting complex information clearly and persuasively","Strong interpersonal skills to build and maintain relationships across the organisation"],"heading":"Communication and Influence"},{"points":["Expertise in analysing market trends and data to inform reward strategies","Ability to identify and solve complex problems with innovative solutions","Strong attention to detail and accuracy in financial analysis","Experience in using data-driven insights to support decision-making"],"heading":"Analytical and Problem Solving"},{"points":["Commitment to fostering an inclusive and diverse workplace culture","Understanding of Australian workplace laws and ethical standards","Ability to navigate and respect cultural differences within a global organisation","Dedication to promoting fairness and transparency in reward practices"],"heading":"Cultural and Ethical Awareness"},{"points":["Capacity to thrive in a fast-paced and dynamic environment","Ability to manage multiple priorities and adapt to changing circumstances","Resilience in the face of challenges and setbacks","Proactive approach to continuous learning and professional development"],"heading":"Adaptability and Resilience"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Human Resources, Business Administration, or a related field","Master's degree in Human Resources Management or Business Administration (MBA) is highly desirable","Graduate Certificate in Reward Management or Compensation and Benefits"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Compensation Professional (CCP) from WorldatWork","Global Remuneration Professional (GRP) certification","Membership with the Australian Human Resources Institute (AHRI)"],"heading":"Industry-Specific Certifications"},{"points":["Diploma of Leadership and Management","Advanced Diploma of Management (Human Resources)","Executive Leadership Program from a recognised Australian institution"],"heading":"Leadership and Management Qualifications"},{"points":["Understanding of Australian employment law and Fair Work Act","Knowledge of Australian Taxation Office (ATO) regulations related to employee benefits","Familiarity with the Australian Securities and Investments Commission (ASIC) guidelines"],"heading":"Compliance and Regulatory Knowledge"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive reward strategies aligned with organisational goals and financial software industry standards.","Analyse market trends and benchmark reward practices to ensure competitive positioning within the Australian market.","Collaborate with senior leadership to integrate reward strategies with broader business 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alignment of reward initiatives with business needs.","Communicate reward strategies and outcomes effectively to all levels of the organisation."],"heading":"Leadership and Stakeholder Engagement"},{"points":["Drive change management initiatives related to reward programs to ensure smooth implementation and adoption.","Develop communication strategies to effectively convey reward changes and benefits to employees.","Facilitate training and workshops to educate employees on reward systems and their impact on performance."],"heading":"Change Management and Communication"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Strategic Reward Management","weightage":9},{"skill":"Compensation and Benefits Design","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":9},{"skill":"Performance and Reward Integration","weightage":8},{"skill":"Market Analysis and Benchmarking","weightage":8},{"skill":"Leadership and Team Development","weightage":9},{"skill":"Change Management and Communication","weightage":7},{"skill":"Analytical and Problem Solving","weightage":8},{"skill":"Communication and Influence","weightage":7},{"skill":"Cultural and Ethical Awareness","weightage":7}],"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-24T00:03:45.655Z","updatedAt":"2025-09-24T00:26:13.920Z"},{"id":"2b745023-4ab0-4344-982e-8ef18bed4de6","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Chief Technology Officer","description":"As Chief Technology Officer at ABC Limited in Melbourne, reporting to the CEO, you will shape and deliver the technology strategy that powers our Insurance and Financial Services growth across a 1000+ employee organisation. You will lead enterprise architecture, engineering, infrastructure, cyber security, data and digital delivery, ensuring resilient, compliant and customer-focused platforms. Key accountabilities include modernising core systems, driving innovation and automation, strengthening risk and governance, optimising technology investment, and building high-performing teams and partners. This role offers significant influence, scale and career growth through enterprise transformation.","department":"Technology","level":"VP","employmentType":"Full Time","location":"Mumbai","status":"draft","experienceRequired":"12+ years","experienceMin":12,"experienceMax":20,"educationRequired":["Master's Degree in Computer Science","Bachelor's Degree"],"reportingTo":"Chief Executive Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute the company's technology strategy and roadmap.","Ensure technology initiatives align with business objectives and growth goals.","Oversee the development and implementation of scalable technology solutions.","Establish technology standards, best practices, and development processes.","Implement agile development methodologies and DevOps practices.","Evaluate and implement new technologies to improve business efficiency.","Drive cloud adoption and infrastructure modernization.","Manage technology budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead the technology organization and provide technical vision and direction.","Build and lead high-performing engineering and technology teams.","Ensure system reliability, performance, and scalability.","Oversee data architecture and analytics capabilities."],"heading":"Operations"},{"points":["Drive digital transformation initiatives across all business functions.","Foster a culture of innovation and continuous learning within the tech organization.","Present technology updates and recommendations to executive leadership.","Collaborate with other C-level executives on technology-enabled business initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Manage technology vendor relationships and strategic partnerships.","Represent the company's technology capabilities to external stakeholders."],"heading":"External Stakeholder Management"},{"points":["Ensure robust cybersecurity measures and data protection protocols.","Ensure compliance with technology-related regulations and standards."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Information Technology, Computer Science, Software Engineering, Cyber Security, Data Science, or a closely related discipline from an Australian university or an overseas institution recognised in Australia (appropriate baseline for 12–20 years’ senior leadership experience).","Postgraduate qualification (AQF Level 9) such as a Master of Information Technology, Master of Cyber Security, Master of Data Science, or MBA (Technology/Strategy focus) from an Australian provider or internationally recognised equivalent (highly relevant for CTO-level governance and enterprise transformation in financial services).","Graduate Certificate/Diploma (AQF Level 8) in Enterprise Architecture, Digital Transformation, or Technology Management from an Australian RTO/university (supports large-scale platform modernisation and operating model change common in insurance).","Formal training in technology governance and risk (e.g., ISO/IEC 27001 Lead Implementer/Lead Auditor course delivered by an accredited training provider in Australia) aligned to APRA-regulated expectations for security and control environments.","Executive education in leadership and strategy (e.g., Australian Institute of Company Directors Company Directors Course or equivalent executive program recognised in Australia) to support board-level engagement and accountable executive responsibilities."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory professional licence is generally required in Australia to perform a Chief Technology Officer role (technology leadership is not a licensed occupation).","Australian Financial Services Licence (AFSL): typically held by the organisation rather than the CTO personally; the CTO may need to understand AFSL obligations where technology supports financial product advice/distribution and compliance controls.","APRA accountable person registration under CPS 510 (where applicable): not a ‘licence’, but CTOs in insurers/financial services may be designated as an accountable person depending on the entity’s accountability framework and role scope.","State-based electrical/telecommunications licences are not typically applicable unless the CTO is personally performing regulated electrical/telecommunications installation work (normally handled by licensed contractors/operations teams)."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["CISSP (ISC2) or CISM (ISACA) — widely recognised in Australia and highly relevant for APRA-aligned security governance, risk management, and executive oversight in insurance and financial services.","TOGAF (The Open Group) certification — recognised in Australia and relevant for enterprise architecture, target-state design, and large-scale transformation across core insurance platforms and digital channels.","ITIL 4 (AXELOS/PeopleCert) — recognised in Australia and relevant for service management maturity, operational resilience, incident/problem management, and customer-impacting technology services.","Cloud architecture certification from a major provider (e.g., AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect) — recognised in Australia and relevant for regulated cloud adoption, resilience, and modernisation.","COBIT (ISACA) certification — recognised in Australia and relevant for technology governance, controls, auditability, and alignment with risk/compliance expectations in financial services."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement a comprehensive technology strategy aligned with Nuvama's business objectives.","Lead digital transformation initiatives to enhance operational efficiency and customer experience.","Foster innovation by identifying emerging technologies and assessing their potential impact on the financial services sector."],"heading":"Strategic Technology Leadership"},{"points":["Ensure all technology operations and infrastructure comply with Australian financial regulations and standards.","Implement robust cybersecurity measures to protect sensitive financial data and maintain customer trust.","Develop risk management frameworks to identify, assess, and mitigate technology-related risks."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Build and mentor a high-performing technology team, fostering a culture of collaboration and continuous learning.","Establish clear performance metrics and career development pathways for technology staff.","Promote diversity and inclusion within the technology department to drive innovation and creativity."],"heading":"Team Leadership and Development"},{"points":["Collaborate with executive leadership to align technology initiatives with business goals.","Communicate complex technical concepts to non-technical stakeholders effectively.","Build strong relationships with external partners, vendors, and regulatory bodies."],"heading":"Stakeholder Engagement and Communication"},{"points":["Oversee the technology budget, ensuring cost-effective allocation of resources.","Evaluate and negotiate contracts with technology vendors to optimise financial outcomes.","Implement financial controls to monitor and report on technology expenditure and ROI."],"heading":"Financial Management and Budgeting"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Technology Leadership","jobFamilyGroup":"ExCo"},"careerTrack":"Executive","jobFamily":"Executive Leadership","jobFamilyGroup":"Technology","skills":[{"skill":"Technology Strategy Development","weightage":9},{"skill":"Digital Transformation 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2026 through enhanced digital transformation initiatives.","weightage":25}],"category":"Customer"},{"points":[{"point":"Improve system uptime to 99.9% by Q4 2026 through enhanced infrastructure and cloud adoption strategies.","weightage":15}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of technology team members completing professional development courses by 20% by Q4 2026 to foster a culture of continuous learning.","weightage":15}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.878Z"},{"id":"910fc9db-e15e-4fd3-8660-da447facdbcf","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Supply Chain Manager","description":"As Supply Chain Manager in Operations at ABC Limited (Melbourne), reporting to the VP of Supply Chain, you will lead end-to-end supply chain planning, procurement, vendor performance and service delivery to support our Insurance and Financial Services business. You will drive cost, risk and compliance outcomes, optimise inventory and logistics, and improve forecasting, reporting and governance through data-led decision-making. Partnering with internal stakeholders and suppliers, you will deliver continuous improvement and resilience across the network. This full-time role offers strong visibility, leadership growth and the chance to shape enterprise-wide outcomes.","department":"Operations","level":"Manager","employmentType":"Full Time","location":"Mumbai","status":"approved","experienceRequired":"6+ years","experienceMin":6,"experienceMax":12,"educationRequired":["Bachelor's Degree in Supply Chain"],"reportingTo":"VP of Supply Chain","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Sameer","approvedBy":"Sameer","approvedAt":"2026-01-08T12:59:28.716Z","accountabilities":[{"points":["Develop and execute supply chain strategies and process improvements.","Establish supply chain best practices and performance metrics.","Implement supply chain technology solutions and automation.","Manage supply chain budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead supply chain operations and drive efficiency and cost optimization.","Oversee procurement, logistics, and inventory 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environmental responsibility initiatives."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Supply Chain Management, Logistics, or Business Administration","Master's degree in Business Administration (MBA) with a focus on Operations or Supply Chain","Graduate Certificate in Supply Chain and Logistics Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Supply Chain Professional (CSCP) from APICS","Diploma of Logistics from a recognised Australian institution","Certificate IV in Logistics from TAFE or equivalent"],"heading":"Industry-Specific Certifications"},{"points":["Lean Six Sigma Green Belt Certification","Project Management Professional (PMP) Certification","Membership with the Supply Chain and Logistics Association of Australia (SCLAA)"],"heading":"Additional Relevant Qualifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement supply chain strategies aligned with organisational goals and financial services industry standards.","Analyse market trends and regulatory changes in Australia to optimise supply chain operations.","Utilise advanced forecasting techniques to anticipate demand and manage inventory effectively."],"heading":"Supply Chain Strategy and Planning"},{"points":["Establish and maintain strong relationships with key suppliers to ensure quality and compliance with Australian regulations.","Negotiate contracts and agreements that align with organisational objectives and industry best practices.","Monitor supplier performance and implement improvement plans to enhance service delivery."],"heading":"Supplier Relationship Management"},{"points":["Identify and mitigate supply chain risks, ensuring compliance with Australian financial services regulations.","Develop and implement risk management frameworks to safeguard supply chain integrity.","Conduct regular audits and assessments to ensure adherence to industry standards and legal requirements."],"heading":"Risk Management and Compliance"},{"points":["Leverage supply chain management software to enhance operational efficiency and data accuracy.","Implement data-driven decision-making processes to optimise supply chain performance.","Stay updated with technological advancements and integrate relevant tools to support supply chain functions."],"heading":"Technology and Data Management"},{"points":["Lead and mentor a team of supply chain professionals, fostering a culture of continuous improvement.","Develop training programs to enhance team capabilities and ensure alignment with organisational goals.","Promote cross-functional collaboration to drive innovation and efficiency within the supply chain."],"heading":"Leadership and Team Development"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations"},"careerTrack":"Management","jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations","skills":[{"skill":"Supply Chain Strategy and 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You will drive workforce planning, talent acquisition, leadership development, remuneration and benefits, employee relations, HR governance and compliance, and organisational design and change. This full-time role offers significant influence at executive level, partnering with leaders to build a high-performing, future-ready workforce and elevate the employee experience.","department":"HR","level":"VP","employmentType":"Full Time","location":"Bangalore","status":"draft","experienceRequired":"12+ years","experienceMin":12,"experienceMax":20,"educationRequired":["Master's Degree in HR","Bachelor's Degree"],"reportingTo":"Chief Executive Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute comprehensive human resources strategies to support business growth.","Lead the HR organization and establish people-focused vision and direction.","Ensure HR initiatives align with business objectives and organizational culture.","Oversee talent acquisition, development, and retention strategies.","Drive employee engagement and organizational development initiatives.","Build and lead high-performing HR teams across talent acquisition, employee relations, and HR operations.","Establish HR best practices, policies, and procedures.","Foster a culture of inclusion, diversity, and employee development.","Develop HR talent and provide mentorship to team members.","Drive learning and development programs for all employees."],"heading":"Planning and Organising"},{"points":["Oversee talent acquisition and recruitment processes.","Manage employee relations and performance management systems.","Implement compensation and benefits programs.","Manage HR budgets and ensure optimal resource allocation."],"heading":"Operations"},{"points":["Ensure effective collaboration between HR and other business functions.","Present HR performance reports and strategic recommendations to executive leadership.","Collaborate with other C-level executives on people-related initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external HR partners and service providers.","Represent the company's employer brand and culture to external stakeholders."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with employment laws and regulations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest 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motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Human Resources, Business, Commerce, Industrial Relations, Psychology or a related discipline (Australian university or AQF-recognised equivalent) — foundational requirement for senior HR leadership in large Australian financial services organisations","Postgraduate qualification desirable for 12–20 years’ experience: Master of Human Resource Management, Master of Business Administration (MBA) or Master of Industrial Relations (AQF Level 9; Australian or recognised equivalent) — supports enterprise-wide people strategy and governance in regulated environments","Graduate Certificate/Diploma in HRM, Employment Law or Organisational Development (AQF Level 8) as an acceptable alternative to a full Master’s where extensive executive experience is demonstrated — relevant to complex ER/IR and workforce transformation","Formal training in Australian employment law and industrial relations (e.g., short courses from Australian universities, AHRI, or recognised providers) — essential for compliance with Fair Work Act, modern awards, enterprise agreements and WHS obligations","Executive education in corporate governance and risk management (e.g., AICD Company Directors Course or equivalent recognised Australian program) — highly relevant to Board/RemCo engagement and risk culture in insurance and financial services"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific statutory professional licence is required in Australia to perform Chief Human Resources Officer duties — HR leadership roles are not licensed occupations","No Australian Financial Services Licence (AFSL) is required for an HR executive unless personally providing financial product advice or dealing services — typically outside CHRO scope in insurance and financial services","No legal practising certificate is required — CHROs may manage employment law risk but do not provide legal services; legal advice should be provided by admitted Australian legal practitioners","No registration with AHPRA or other health practitioner licensing bodies is required — HR roles do not constitute regulated clinical practice","Any role-specific internal authorisations (e.g., delegated authority for remuneration approvals, fit and proper assessments, or accountable person obligations) are organisational governance requirements rather than external licences in Australia"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["AHRI Certified Practitioner (CPHR) or AHRI Certified HR Leader (CHRL) — nationally recognised Australian HR professional certification, relevant for executive HR governance and capability in large employers","AICD Company Directors Course (GAICD) or equivalent governance credential recognised in Australia — strongly relevant to Board reporting, remuneration governance and risk oversight in financial services","ASIC/financial services compliance education relevant to HR governance (e.g., training covering FAR/BEAR legacy, conduct risk, remuneration governance, and regulatory expectations) from recognised Australian providers — supports compliance in insurance and financial services","WHS leadership training aligned to Australian WHS legislation (e.g., due diligence for officers training recognised in Australia) — relevant to executive officer obligations and psychosocial risk management","Change management certification (e.g., Prosci Change Management Certification or equivalent widely recognised in Australia) — relevant to large-scale transformation, operating model change and culture programs common in insurance and financial services"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement HR strategies aligned with the organisational goals and financial services industry standards.","Lead organisational change initiatives to enhance workforce agility and adaptability.","Drive talent management and succession planning to ensure leadership continuity and capability."],"heading":"Strategic Human Resource Management"},{"points":["Ensure HR policies and practices comply with Australian employment laws and financial services regulations.","Develop risk management strategies to mitigate HR-related risks within the organisation.","Oversee the implementation of workplace health and safety standards in accordance with Australian regulations."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Foster a high-performance culture through effective leadership and employee engagement strategies.","Mentor and develop HR team members to enhance their professional growth and contribution to the organisation.","Promote diversity and inclusion initiatives to create an equitable workplace environment."],"heading":"Leadership and 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delivered within the allocated budget by the end of the fiscal year 2026.","weightage":20},{"point":"Increase the ROI on learning and development programs by 20% by the end of 2026 through targeted training initiatives that align with business objectives.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase employee engagement scores by 15% by the end of 2026 through the implementation of targeted organisational development initiatives.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.818Z"},{"id":"8a220009-949c-4d96-8f58-bccdf5032e0d","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"VP of Supply Chain","description":"As VP of Supply Chain at ABC Limited, you will lead end-to-end supply chain strategy and performance across our Insurance and Financial Services operations, ensuring resilient, compliant and cost-effective sourcing, vendor management and service delivery. Reporting to the COO in Melbourne, you will drive procurement excellence, optimise third-party risk and governance, strengthen supplier partnerships, and deliver measurable improvements in efficiency, quality and customer outcomes. This full-time leadership role offers significant scope to shape enterprise-wide transformation, mentor high-performing teams, and accelerate your growth within a large, complex organisation.","department":"Operations","level":"Director","employmentType":"Full-time","location":"Mumbai","status":"draft","experienceRequired":"10+ years","experienceMin":10,"experienceMax":18,"educationRequired":["MBA","Bachelor's Degree in Supply Chain"],"reportingTo":"Chief Operating Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute comprehensive supply chain strategies.","Establish supply chain best practices, processes, and KPIs.","Implement supply chain technology solutions and automation.","Manage supply chain budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead supply chain teams and drive operational efficiency and cost 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management.","Ensure compliance with supply chain regulations and standards.","Drive sustainability and environmental responsibility initiatives."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Commerce, Finance, Business or Engineering from an Australian university (or overseas equivalent recognised in Australia) — appropriate baseline for a VP-level supply chain leader in a regulated financial services environment","Postgraduate qualification desirable for 10–18 years’ experience: MBA or Master of Supply Chain Management/Operations/Business Analytics from an Australian institution (or recognised equivalent) — supports enterprise-wide strategy, governance and transformation in insurance/financial services","Graduate Certificate/Diploma in Risk Management, Governance or Compliance (Australian university or recognised provider) — relevant to APRA-regulated operational risk, third-party risk and outsourcing governance","Formal training in procurement and contract management (e.g., accredited short course through an Australian university, CIPS Australia-recognised provider, or equivalent) — relevant to supplier management, outsourcing and cost control in financial services","Project/Change management education (e.g., PRINCE2 Foundation/Practitioner training or equivalent Australian-recognised program) — relevant to large-scale supply chain and operating model change programs"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific statutory professional licence is typically required in Australia to perform a VP of Supply Chain role in insurance and financial services (the role is not a licensed occupation like legal practice or engineering sign-off)","No forklift/high-risk work licences are essential, as the role is executive and office-based within financial services rather than hands-on warehousing operations","No mandatory transport operator licences are required, as logistics carriage is generally managed via third-party providers rather than direct operation by an insurer","Any role-specific access/authorisations (e.g., internal procurement delegation of authority, contract signing authority) are employer-issued and not external Australian licences"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["CIPS certification (e.g., Diploma/Advanced Diploma/Professional Diploma in Procurement and Supply) via CIPS Australia — widely recognised in Australia and highly relevant to strategic sourcing, supplier governance and outsourcing in financial services","ASCM/APICS certification (e.g., CSCP or CPIM) — globally recognised and commonly accepted in Australia; relevant to end-to-end supply chain strategy, planning and performance management","AIPMM Certified Product Manager (CPM) or equivalent service/product operations credential (optional but relevant) — supports service supply chain and operating model alignment in insurance/financial services","ITIL 4 Foundation (AXELOS) — recognised in Australia; relevant where supply chain includes IT/service management, vendor management and operational resilience across technology-enabled services","ISO 22301 Business Continuity Management or operational resilience training (recognised Australian training providers) — relevant to financial services continuity, third-party dependencies and APRA-aligned resilience expectations"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement supply chain strategies aligned with organisational goals and market trends.","Analyse and optimise end-to-end supply chain processes to enhance efficiency and reduce costs.","Lead cross-functional teams to drive supply chain innovation and continuous improvement."],"heading":"Strategic Supply Chain Management"},{"points":["Ensure supply chain operations comply with Australian financial services regulations and standards.","Identify and mitigate supply chain risks, including geopolitical, environmental, and financial risks.","Develop and maintain robust contingency plans to manage supply chain disruptions."],"heading":"Risk Management and Compliance"},{"points":["Establish and maintain strategic partnerships with key suppliers to ensure quality and reliability.","Negotiate contracts and agreements to secure favourable terms and conditions.","Monitor supplier performance and implement corrective actions as necessary."],"heading":"Supplier Relationship Management"},{"points":["Leverage advanced analytics and technology to enhance supply chain visibility and decision-making.","Implement digital tools and platforms to streamline supply chain operations and improve data accuracy.","Stay abreast of emerging technologies and trends in supply chain management."],"heading":"Technology and Data Analytics"},{"points":["Foster a high-performance culture within the supply chain team through effective leadership and mentoring.","Develop and implement training programs to enhance team capabilities and knowledge.","Promote collaboration and communication across departments to achieve organisational objectives."],"heading":"Leadership and Team Development"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations"},"careerTrack":"Management","jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations","skills":[{"skill":"Strategic Supply Chain Management","weightage":9},{"skill":"Risk Management and Compliance","weightage":8},{"skill":"Supplier Relationship Management","weightage":8},{"skill":"Technology and Data Analytics","weightage":9},{"skill":"Leadership and Team Development","weightage":9},{"skill":"Logistics and Distribution Network Management","weightage":8},{"skill":"Procurement and Inventory Management","weightage":7},{"skill":"Stakeholder Collaboration","weightage":7},{"skill":"Change Management","weightage":6},{"skill":"Innovation in Supply Chain Technologies","weightage":7}],"kpis":[{"points":[{"point":"Reduce supply chain operational costs by 10% by the end of Q4 2026 through strategic procurement and logistics optimisation.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a 95% customer satisfaction rate in supply chain services by Q4 2026, as measured by customer feedback surveys.","weightage":20}],"category":"Customer"},{"points":[{"point":"Increase supply chain process efficiency by reducing lead times by 15% by Q3 2026 through the implementation of advanced technology solutions.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Develop and implement a supply chain innovation program by Q2 2026, resulting in at least two new process improvements annually.","weightage":20},{"point":"Ensure 100% of supply chain team members complete at least one professional development course by the end of 2026.","weightage":20}],"category":"Learning and 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You’ll drive acquisition, retention and brand growth through performance marketing, SEO/SEM, paid social, email and content, optimising the full funnel with data-led insights. Partnering with product, sales, compliance and agencies, you’ll manage budgets, test-and-learn programs, marketing automation and reporting to lift ROI and customer experience. This full-time role offers strong scope to shape enterprise campaigns, mentor talent and accelerate your leadership pathway.","department":"Sales & Marketing","level":"Manager","employmentType":"Full Time","location":"Mumbai","status":"draft","experienceRequired":"6+ years","experienceMin":6,"experienceMax":12,"educationRequired":["Bachelor's Degree in Marketing"],"reportingTo":"VP of Digital Marketing","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute digital marketing strategies across multiple channels.","Establish digital marketing best practices and performance metrics.","Drive marketing technology adoption and platform optimization."],"heading":"Planning and Organising"},{"points":["Lead digital marketing campaigns and drive online customer acquisition.","Oversee paid advertising campaigns and performance optimization.","Drive conversion rate optimization and customer engagement improvements.","Oversee SEO, SEM, social media, and content marketing strategies.","Manage marketing automation and customer journey optimization.","Implement A/B testing and performance measurement systems.","Manage digital marketing budgets and ROI optimization."],"heading":"Operations"},{"points":["Ensure effective collaboration between digital marketing and other teams.","Mentor digital marketing specialists and provide career development.","Present digital marketing performance reports to VP of Digital Marketing.","Collaborate with sales teams on lead generation and conversion strategies.","Represent digital marketing capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with digital marketing partners and agencies."],"heading":"External Stakeholder Management"},{"points":["Ensure digital marketing compliance and privacy requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and 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development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Marketing, Digital Marketing, Communications, Business, or a closely related field from an Australian university or an overseas equivalent recognised in Australia (appropriate for 6–12 years’ experience in a manager role).","Graduate Certificate or Graduate Diploma (AQF Level 8) in Digital Marketing, Marketing Analytics, or Business (optional but highly regarded for senior capability in a large financial services organisation; Australian-recognised provider).","Formal training in marketing analytics and reporting (e.g., short course via RMIT Online, University of Melbourne short courses, or equivalent Australian-recognised provider) covering attribution, dashboards, and performance measurement relevant to regulated financial services marketing.","Privacy and data handling training aligned to Australian requirements (e.g., OAIC privacy training or equivalent Australian-recognised course) to support compliant digital marketing practices in insurance and financial services.","Accessibility and inclusive design training aligned to Australian standards (e.g., WCAG-focused course delivered by an Australian-recognised provider) to support compliant digital experiences for financial services customers."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific professional licence is legally required in Australia to perform a Digital Marketing Manager role (marketing roles are not a licensed occupation).","Australian Financial Services Licence (AFSL): not held by an individual in this role; it is held by the organisation—however, the role must operate within the licensee’s compliance framework when marketing financial products.","ASIC/financial advice authorisations: not applicable unless the role includes providing personal financial product advice (typically outside scope for digital marketing management).","Credit licence (ACL): not applicable unless the role involves credit activities or credit assistance (generally not required for insurance-focused digital marketing roles)."],"heading":"Professional Licences (if applicable to the role)"},{"points":["Google Analytics Certification (GA4) (Google Skillshop) to support measurement, attribution and performance reporting for insurance and financial services digital channels in Australia.","Google Ads Certifications (Search, Display, Video, Measurement) (Google Skillshop) relevant to paid acquisition and compliance-aware campaign execution in financial services.","Meta Certified Digital Marketing Associate or Meta Media Buying certification (Meta Blueprint) for paid social strategy and optimisation, commonly used in Australian financial services marketing.","IAB Australia training/certification (e.g., IAB Digital Foundations Certificate or equivalent IAB Australia programs) to demonstrate Australian industry-aligned digital advertising knowledge and standards.","Australian Marketing Institute (AMI) membership and/or Certified Practising Marketer (CPM) credential (where eligible) as a recognised Australian professional standard for senior marketing practitioners in regulated industries."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Design and implement comprehensive digital marketing strategies aligned with financial services industry trends.","Analyse market data to identify opportunities for digital growth and customer engagement.","Integrate digital marketing initiatives with overall business objectives to drive brand awareness and customer acquisition."],"heading":"Digital Strategy Development"},{"points":["Develop and oversee content marketing strategies that enhance brand visibility and authority in the financial sector.","Implement SEO best practices to improve organic search rankings and drive website traffic.","Coordinate with content creators to ensure alignment with brand messaging and compliance with Australian financial regulations."],"heading":"Content Marketing and SEO"},{"points":["Utilise advanced analytics tools to track and report on digital marketing performance metrics.","Interpret data to optimise marketing campaigns and improve ROI.","Ensure data-driven decision-making processes are in place to enhance marketing effectiveness."],"heading":"Data Analytics and Performance Measurement"},{"points":["Develop and execute social media strategies to engage target audiences and build brand loyalty.","Monitor social media trends and adapt strategies to maintain competitive advantage.","Ensure compliance with Australian advertising standards and financial services regulations in all social media communications."],"heading":"Social Media Management"},{"points":["Collaborate with cross-functional teams to align digital marketing efforts with organisational goals.","Communicate effectively with stakeholders to ensure transparency and alignment on marketing initiatives.","Foster relationships with external partners and agencies to enhance marketing capabilities and reach."],"heading":"Stakeholder 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is seeking a full-time Brand Manager in Hobart to shape and protect our brand across insurance and financial services, reporting to the Director of Brand Marketing. You will lead brand strategy and positioning, drive integrated campaigns, manage agency and internal stakeholders, oversee brand governance and guidelines, and use customer insights and performance data to optimise impact. With 5–10 years’ experience, you’ll influence enterprise-wide initiatives, support product and customer teams, and help strengthen trust and growth in a large, purpose-led organisation with strong development opportunities.","department":"Sales & Marketing","level":"Manager","employmentType":"Full Time","location":"Pune","status":"draft","experienceRequired":"5+ years","experienceMin":5,"experienceMax":10,"educationRequired":["Bachelor's Degree in Marketing"],"reportingTo":"Director of Brand Marketing","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute brand marketing strategies and campaigns.","Oversee brand positioning, messaging, and creative development.","Drive brand innovation and market differentiation strategies.","Establish brand marketing best practices and creative standards.","Implement brand guidelines and visual identity standards.","Drive brand research and market insights initiatives.","Manage brand marketing budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead brand marketing initiatives and drive brand awareness and equity.","Ensure brand consistency across all marketing channels.","Oversee brand campaign development and creative production."],"heading":"Operations"},{"points":["Ensure effective collaboration between brand marketing and other teams.","Mentor brand specialists and provide career development.","Present brand marketing performance reports to Director of Brand Marketing.","Collaborate with product teams on brand integration strategies.","Represent brand marketing capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Manage brand partnerships and sponsorship opportunities.","Build relationships with creative agencies and brand partners."],"heading":"External Stakeholder Management"},{"points":["Ensure brand compliance and trademark protection."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of 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value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Marketing, Business, Communications or Commerce from an Australian university (or overseas equivalent recognised in Australia) — aligns with senior brand management responsibilities in financial services","Postgraduate qualification desirable: Graduate Certificate/Graduate Diploma (AQF Level 8) or Master’s (AQF Level 9) in Marketing, Business Administration (MBA) or Digital Marketing from an Australian-recognised provider — appropriate for 5–10 years’ experience leading brand strategy","Short course/certification in Brand Strategy and Brand Management from an Australian-recognised provider (e.g., university executive education) — directly relevant to managing brand positioning and portfolio in insurance/financial services","Digital marketing and analytics coursework (e.g., GA4, SEO/SEM, performance marketing) delivered by an Australian-recognised training provider — supports evidence-based brand and campaign optimisation in regulated markets","Marketing research/insights training (e.g., quantitative/qualitative research, segmentation, customer insights) from an Australian-recognised provider — relevant to customer-led brand decisions in insurance and financial services"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific professional licence is typically required in Australia for a Brand Manager role, as it is not a regulated occupation and does not involve providing personal financial product advice","Australian Financial Services Licence (AFSL) is not required for the role unless the position includes providing financial product advice or dealing activities — generally outside brand management scope in Australia","RG 146 (ASIC) accreditation is not required unless the role extends into advising/selling financial products — brand roles usually focus on marketing communications and strategy rather than advice","No state-based occupational licences are generally applicable in Hobart/Tasmania for corporate marketing roles — compliance is managed through organisational governance rather than individual licensing"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Australian Marketing Institute (AMI) Professional Membership and/or Certified Practising Marketer (CPM) — nationally recognised in Australia and relevant for senior marketing leadership in financial services","AANA (Australian Association of National Advertisers) training/certification in the AANA Code of Ethics and advertising standards — supports compliant brand communications in Australia’s regulated environment","Privacy and data handling certification aligned to Australian requirements (e.g., IAPP CIPP/A or equivalent privacy training recognised in Australia) — relevant to customer data use in insurance and financial services under the Privacy Act 1988 (Cth)","ASIC/financial services marketing compliance training (e.g., internal or external courses aligned to ASIC guidance on advertising and disclosure) — supports compliant promotion of insurance and financial products in Australia","Customer experience (CX) or service design certification (e.g., recognised Australian provider or globally recognised credential used in Australia) — relevant to improving brand experience across digital and service channels in insurance"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement brand strategies that align with Nuvama's business objectives and market positioning.","Conduct market analysis to identify trends and opportunities within the Australian financial services sector.","Collaborate with cross-functional teams to ensure brand consistency across all marketing channels."],"heading":"Strategic Brand Management"},{"points":["Utilise qualitative and quantitative research methods to gather consumer insights and inform brand strategies.","Analyse competitor activities and market dynamics to maintain a competitive 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Reporting to the Chief Marketing Officer, you will drive brand positioning, integrated campaigns, customer insights, and partner alignment to grow awareness, trust, and market share. You will steward brand governance, optimise performance through data-led decision-making, and mentor a high-performing team. This full-time role offers significant scope to influence enterprise priorities, accelerate your leadership impact, and build a nationally recognised brand.","department":"Sales & Marketing","level":"Director","employmentType":"Full Time","location":"Delhi","status":"draft","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["Master's Degree in Marketing","Bachelor's Degree"],"reportingTo":"Chief Marketing Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute comprehensive brand marketing strategies.","Oversee brand positioning, messaging, and creative development.","Drive brand innovation and market differentiation strategies.","Establish brand marketing best practices and creative standards.","Implement brand guidelines and visual identity standards.","Drive brand research and market insights initiatives.","Manage brand marketing budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead brand marketing teams and drive brand awareness and equity.","Ensure brand consistency across all marketing channels and touchpoints.","Oversee brand campaign development and creative production."],"heading":"Operations"},{"points":["Ensure effective collaboration between brand marketing and other teams.","Mentor brand managers and creative professionals.","Present brand marketing performance reports to CMO and executive team.","Collaborate with product teams on brand integration strategies.","Represent brand marketing capabilities in strategic discussions."],"heading":"Internal Stakeholder Management"},{"points":["Manage brand partnerships and sponsorship opportunities.","Build relationships with creative agencies and brand partners."],"heading":"External Stakeholder Management"},{"points":["Ensure brand compliance and trademark protection."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Marketing, Business, Communications or a related discipline from an Australian university or an overseas equivalent recognised in Australia (appropriate for 8–15 years’ senior marketing leadership).","Postgraduate qualification (AQF Level 9) such as a Master of Marketing, MBA, or Master of Business (Marketing/Strategy) from an Australian provider or recognised equivalent (highly relevant for Director-level brand strategy in financial services).","Formal training in brand strategy and integrated marketing communications (e.g., accredited short courses through Australian universities/AGSM Executive Education or equivalent recognised providers) to support enterprise brand governance and multi-channel execution.","Tertiary-level or recognised short course in consumer insights/market research and analytics (e.g., university micro-credentials or equivalent) relevant to regulated financial services customer segmentation and proposition development.","Training in risk, compliance and governance fundamentals for financial services marketing (e.g., recognised Australian executive education/short course covering ASIC expectations, advertising compliance and conduct risk) to ensure brand activity aligns with Australian regulatory requirements."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific professional licence is typically required in Australia for a Director of Brand Marketing role, as marketing leadership is not a licensed occupation.","An Australian Financial Services Licence (AFSL) is held by the organisation (not the individual); the role must operate under the licensee’s compliance framework rather than requiring an individual licence.","No Australian credit licence is required for the individual in a brand marketing capacity; credit licensing obligations sit with the licensee and authorised representatives, not brand marketing leadership.","Any mandatory internal authorisations (e.g., delegated authority to approve marketing materials under the organisation’s AFSL governance) are employer-specific approvals rather than externally issued licences."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Australian Marketing Institute (AMI) Professional Membership and/or Certified Practising Marketer (CPM) status (recognised in Australia; supports senior marketing standards and ethics).","AICD Company Directors Course (Australian Institute of Company Directors) or equivalent governance qualification recognised in Australia (relevant for Director-level governance, risk oversight and stakeholder management in financial services).","RG 146 compliance training (ASIC Regulatory Guide 146) where the role is required to provide or oversee marketing content that could be construed as financial product advice; commonly required in Australian financial services environments.","Privacy and data governance certification relevant to Australian requirements (e.g., IAPP CIPP/A or CIPM recognised in Australia) to support compliant use of customer data under the Privacy Act 1988 and OAIC expectations.","Digital marketing and measurement certifications widely recognised in Australia (e.g., Google Analytics certification) to support performance measurement and attribution in regulated insurance and financial services marketing."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive brand strategies that align with organisational goals and market trends.","Lead brand positioning and messaging initiatives to enhance market presence and customer engagement.","Analyse market research and consumer insights to inform brand strategy and decision-making."],"heading":"Strategic Brand Management"},{"points":["Design and oversee multi-channel marketing campaigns that effectively communicate brand value.","Ensure consistency of brand messaging across all marketing platforms and materials.","Collaborate with cross-functional teams to integrate marketing efforts and maximise impact."],"heading":"Integrated Marketing Communications"},{"points":["Mentor and develop a high-performing marketing team, fostering a culture of innovation and excellence.","Set clear objectives and performance metrics for team members, aligned with organisational goals.","Encourage professional growth and continuous learning within the marketing department."],"heading":"Leadership and Team Development"},{"points":["Stay informed about industry trends, regulatory changes, and competitive landscape in the financial services sector.","Apply industry-specific insights to enhance brand strategies and marketing initiatives.","Ensure compliance with Australian financial regulations and standards in all marketing activities."],"heading":"Financial Services Industry Knowledge"},{"points":["Utilise data analytics to measure campaign effectiveness and inform strategic adjustments.","Implement tools and processes for tracking brand performance and customer engagement metrics.","Leverage data insights to identify opportunities for brand growth and market expansion."],"heading":"Data-Driven Decision Making"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Brand Marketing","jobFamilyGroup":"Marketing"},"careerTrack":"Management","jobFamily":"Marketing","jobFamilyGroup":"Sales & Marketing","skills":[{"skill":"Strategic Brand Management","weightage":9},{"skill":"Integrated Marketing Communications","weightage":8},{"skill":"Leadership and Team Development","weightage":9},{"skill":"Financial Services Industry Knowledge","weightage":8},{"skill":"Data-Driven Decision Making","weightage":8},{"skill":"Brand Innovation and Market Differentiation","weightage":7},{"skill":"Brand Compliance and Trademark Protection","weightage":7},{"skill":"Delight Customers","weightage":6},{"skill":"Communicate and Engage","weightage":8},{"skill":"Connect and Partner","weightage":7}],"kpis":[{"points":[{"point":"Increase brand marketing ROI by 10% by the end of Q4 2026 through optimised budget allocation and strategic partnerships.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a 15% increase in brand awareness as measured by customer surveys and market research by the end of Q2 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce brand campaign development time by 20% by the end of Q3 2026 through streamlined processes and enhanced collaboration tools.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of brand marketing team members participating in professional development programs by 25% by the end of 2026.","weightage":20},{"point":"Foster innovation by implementing at least three new brand marketing initiatives that differentiate Wilson Group in the financial services market by Q4 2026.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.873Z"},{"id":"6420d66e-59b2-41a9-9fab-7691ef0d82cc","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Business Operations Manager","description":"As Business Operations Manager at ABC Limited in Brisbane, you will lead operational excellence across our Insurance and Financial Services business, reporting to the Director of Business Operations. You will drive process improvement, governance and risk controls, performance reporting, and cross-functional delivery to enhance customer outcomes and commercial results. Partnering with senior stakeholders, you will optimise workflows, support strategic initiatives, and embed continuous improvement across a 1000+ employee organisation. This full-time role offers strong visibility, meaningful impact, and clear pathways for growth for an experienced operations leader (5–10 years).","department":"Operations","level":"Manager","employmentType":"Full Time","location":"Kochi","status":"draft","experienceRequired":"5+ years","experienceMin":5,"experienceMax":10,"educationRequired":["Bachelor's Degree in Business"],"reportingTo":"Director of Business Operations","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute business operations strategies and process improvements.","Drive standardization and automation of business processes.","Establish business operations best practices and standard operating procedures.","Oversee business process documentation and workflow optimization.","Manage business operations budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead business operations initiatives and drive operational efficiency.","Oversee administrative functions and business support services.","Ensure business operations align with organizational objectives.","Build and manage business operations teams and specialists.","Foster a culture of process improvement and operational excellence.","Mentor business operations specialists and provide career development.","Ensure effective collaboration between business operations and other teams.","Manage business systems and technology implementation.","Drive cost reduction and efficiency improvement initiatives."],"heading":"Operations"},{"points":["Present business operations performance reports to Director of Business Operations.","Collaborate with other departments on cross-functional initiatives.","Represent business operations capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external service providers and vendors."],"heading":"External Stakeholder Management"},{"points":["Implement quality assurance and compliance monitoring processes.","Ensure data accuracy and reporting integrity."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Business, Commerce, Management, Finance, Economics or a related discipline from an Australian university (or overseas equivalent recognised in Australia) — aligns with 5–10 years’ operations leadership in insurance/financial services.","Graduate Certificate or Graduate Diploma (AQF Level 8) in Business Administration, Management, Risk Management or Financial Services (Australian provider) — desirable/commonly expected for senior operations roles in large insurers/financial institutions.","Short course in Operational Excellence/Process Improvement (Australian-recognised provider) covering Lean, process mapping and continuous improvement — directly relevant to business operations management in regulated environments.","Formal training in Governance, Risk and Compliance (GRC) or Regulatory Compliance for Financial Services (Australian-recognised provider) — supports operational accountability under Australian financial services regulation.","Project management fundamentals course aligned to Australian practice (e.g., PRINCE2 Foundation or equivalent Australian-recognised training) — relevant to leading cross-functional operational change programs."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No individual professional licence is typically required for a Business Operations Manager role in Australia, as operational leadership is not a licensed occupation in itself.","Australian Financial Services Licence (AFSL) — generally held by the organisation (not the individual); only required if the role includes providing financial product advice or dealing on behalf of the business.","ASIC Authorised Representative status under the employer’s AFSL — only required if the position involves regulated financial services activities (e.g., advising, dealing, arranging) rather than pure operations management.","Credit Representative status under an Australian Credit Licence (ACL) — only required if the role includes consumer credit activities; not usually essential for operations-only roles in insurance.","RG146 compliance (see industry certifications) may be required in lieu of a ‘licence’ where the role includes providing financial product advice; otherwise not essential for operations management."],"heading":"Professional Licences (if applicable to the role)"},{"points":["RG146 compliant training (ASIC Regulatory Guide 146) for relevant product areas (e.g., general insurance, life insurance, superannuation) — essential only if the role includes providing financial product advice; widely recognised across Australian financial services.","ANZIIF qualifications (Australian and New Zealand Institute of Insurance and Finance), such as Certificate IV in General Insurance (FNS41422) or Diploma of General Insurance (FNS51822) — highly relevant to insurance operations and recognised nationally.","AICD Foundations of Directorship (Australian Institute of Company Directors) — supports governance and risk oversight expected in senior operations roles within large Australian financial services organisations.","Certified Practising Risk Manager (CPRM) or equivalent risk certification recognised in Australia (e.g., via RMIA – Risk Management Institute of Australasia) — relevant to operational risk management in regulated insurance/financial services.","ITIL 4 Foundation (AXELOS framework delivered by Australian-accredited training organisations) — relevant where operations management interfaces with service management, incident/problem management and operational controls."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement operational strategies aligned with organisational goals and market trends.","Analyse market data to forecast business needs and adjust operational plans accordingly.","Coordinate cross-functional teams to ensure seamless execution of strategic initiatives."],"heading":"Strategic Planning and Execution"},{"points":["Oversee budgeting processes and ensure financial targets are met within the operations department.","Analyse financial reports to identify cost-saving opportunities and improve operational efficiency.","Ensure compliance with Australian financial regulations and standards in all operational activities."],"heading":"Financial Management"},{"points":["Identify potential risks in business operations and develop mitigation strategies.","Ensure all operational processes comply with Australian regulatory requirements and industry standards.","Conduct regular audits and reviews to maintain compliance and operational integrity."],"heading":"Risk Management and Compliance"},{"points":["Lead and mentor a diverse team to achieve high performance and professional growth.","Foster a collaborative and inclusive work environment that encourages innovation.","Implement training programs to enhance team skills and knowledge in line with industry advancements."],"heading":"Leadership and Team Development"},{"points":["Identify and implement process improvements to enhance operational efficiency and service delivery.","Leverage technology and data analytics to drive innovation in business operations.","Stay abreast of industry trends and integrate best practices into operational processes."],"heading":"Process Improvement and Innovation"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Business Operations","jobFamilyGroup":"Operations"},"careerTrack":"Management","jobFamily":"Business Operations","jobFamilyGroup":"Operations","skills":[{"skill":"Operational Strategy Development","weightage":9},{"skill":"Process Improvement and Automation","weightage":9},{"skill":"Financial Management and Budgeting","weightage":8},{"skill":"Risk Management and Compliance","weightage":8},{"skill":"Team Leadership and Development","weightage":8},{"skill":"Stakeholder Collaboration and Communication","weightage":7},{"skill":"Data Analysis and Reporting","weightage":7},{"skill":"Change Management","weightage":7},{"skill":"Technology Implementation","weightage":6},{"skill":"Customer Service Excellence","weightage":6}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in operational costs through process improvements and automation by 30 June 2026.","weightage":25}],"category":"Financial"},{"points":[{"point":"Increase internal customer satisfaction score for business operations support services by 15% by 31 December 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Standardise and document 100% of core business processes by 31 March 2026 to enhance operational efficiency.","weightage":25},{"point":"Improve data accuracy and reporting integrity by achieving a 95% accuracy rate in business operations reports by 30 September 2026.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.900Z"},{"id":"e7e82ee1-d86c-4b24-9364-85464303dbf3","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"HR Business Partner","description":null,"department":"Human Resources","level":"Specialist","employmentType":"Full-time","location":"Pune","status":"draft","experienceRequired":"4+ years","experienceMin":4,"experienceMax":9,"educationRequired":["Bachelor's Degree in HR"],"reportingTo":"Employee Relations Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Execute HR initiatives and drive positive workplace culture and engagement.","Develop and implement employee relations strategies and programs.","Oversee employee conflict resolution and workplace investigations.","Ensure HR initiatives align with organizational values and objectives.","Drive employee satisfaction and retention improvement initiatives."],"heading":"HR Execution"},{"points":["Collaborate with HR team members and business leaders.","Participate in HR policy development and implementation processes.","Contribute to HR best practices and performance metrics.","Ensure effective communication with cross-functional teams.","Drive continuous improvement in HR processes."],"heading":"Team Collaboration"},{"points":["Implement performance management processes and employee development programs.","Manage employee engagement surveys and action planning.","Implement workplace policies and procedures.","Ensure compliance with employment laws and workplace regulations.","Drive diversity, equity, and inclusion initiatives."],"heading":"HR Operations"},{"points":["Present HR performance reports to Employee Relations Manager.","Collaborate with business leaders on employee engagement strategies.","Contribute to HR budgets and resource allocation.","Build relationships with external HR consultants and legal partners.","Represent HR capabilities in cross-functional discussions."],"heading":"Stakeholder Communication"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Facilitate effective communication between employees and management to resolve conflicts and issues.","Advise on and ensure compliance with Australian employment laws and regulations.","Develop and implement employee engagement strategies to enhance workplace culture."],"heading":"Employee Relations"},{"points":["Collaborate with department heads to identify and address talent gaps.","Design and implement succession planning strategies to ensure business continuity.","Utilise data-driven insights to improve recruitment and retention strategies."],"heading":"Talent Management"},{"points":["Develop and manage performance appraisal systems that drive high performance.","Provide coaching and support to managers on performance improvement plans.","Analyse performance data to identify trends and areas for development."],"heading":"Performance Management"},{"points":["Lead change initiatives to support organisational transformation and growth.","Develop communication plans to ensure smooth transitions during change processes.","Assess the impact of change on employees and develop strategies to mitigate resistance."],"heading":"Change Management"},{"points":["Develop and update HR policies in line with Australian legal requirements and industry best practices.","Ensure HR policies are effectively communicated and understood across the organisation.","Monitor and evaluate the effectiveness of HR policies and recommend improvements."],"heading":"HR Policy Development"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Employee Relations","jobFamilyGroup":"HR"},"careerTrack":"Individual Contributor","jobFamily":"Employee Relations","jobFamilyGroup":"HR","skills":[{"skill":"Employee Relations Management","weightage":9},{"skill":"Australian Employment Law Compliance","weightage":9},{"skill":"Performance Management Systems","weightage":8},{"skill":"Change Management","weightage":8},{"skill":"HR Policy Development","weightage":8},{"skill":"Talent Management and Succession Planning","weightage":7},{"skill":"Diversity, Equity, and Inclusion Initiatives","weightage":7},{"skill":"Effective Communication and Stakeholder Engagement","weightage":9},{"skill":"Data-Driven HR Insights and Analytics","weightage":7},{"skill":"Conflict Resolution and Workplace Investigations","weightage":8}],"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.868Z"},{"id":"c5caad07-a258-41c1-a35d-c055db8796f8","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Procurement Specialist","description":"As a Procurement Specialist in Operations at ABC Limited (Melbourne), reporting to the Supply Chain Manager, you will drive value and risk-managed sourcing across our Insurance and Financial Services business. You will manage end-to-end procurement activities, support contract and supplier negotiations, monitor supplier performance, ensure compliance with policies and governance, and partner with stakeholders to deliver cost, service and quality outcomes. This full-time role offers strong exposure to enterprise-scale procurement, opportunities to influence strategic decisions, and clear pathways for professional growth.","department":"Operations","level":"Specialist","employmentType":"Full Time","location":"Mumbai","status":"draft","experienceRequired":"3+ years","experienceMin":3,"experienceMax":8,"educationRequired":["Bachelor's Degree in Supply Chain"],"reportingTo":"Supply Chain Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement procurement strategies for assigned categories.","Drive innovation in procurement methodologies and technologies.","Implement procurement technology solutions and automation.","Implement cost reduction and efficiency improvement initiatives.","Contribute to procurement budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Execute procurement processes and drive cost optimization initiatives.","Oversee vendor management and supplier relationship optimization.","Participate in vendor selection and contract negotiation processes.","Drive continuous improvement in procurement processes.","Manage supplier performance and compliance monitoring."],"heading":"Operations"},{"points":["Collaborate with procurement team members and other departments.","Ensure effective communication with cross-functional teams.","Collaborate with finance teams on cost optimization strategies.","Present procurement performance reports to Supply Chain Manager.","Represent procurement capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with key suppliers and procurement partners."],"heading":"External Stakeholder Management"},{"points":["Ensure procurement initiatives align with business objectives.","Ensure compliance with procurement regulations and standards.","Drive sustainability and environmental responsibility initiatives."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Supply Chain Management, Procurement, Business, Commerce, Finance, Accounting, Economics or a closely related discipline (Australian university or recognised equivalent) — appropriate for 3–8 years’ procurement experience in financial services.","Graduate Certificate (AQF Level 8) in Supply Chain/Procurement, Commercial Law, Contract Management or Business (optional but highly regarded for mid-level procurement roles in regulated environments; must be from an Australian RTO/university or recognised equivalent).","TAFE/Registered Training Organisation qualification such as Diploma of Procurement and Contracting (AQF Level 5) or Diploma of Business (Procurement/Operations stream) — acceptable alternative where experience is strong; must be issued by an Australian RTO.","Short course in contract law and commercial contracting fundamentals (Australian provider; e.g., university executive education or recognised professional training) — directly relevant to supplier agreements and risk controls in insurance/financial services.","Training in procurement analytics and reporting (e.g., spend analysis, category management fundamentals) delivered by an Australian-recognised provider — relevant to governance, cost control and auditability in financial services."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific occupational licence is typically required in Australia for a Procurement Specialist role, as procurement is not a licensed trade or regulated occupation.","If the role includes purchasing/negotiating insurance products or providing financial product advice, an Australian Financial Services Licence (AFSL) authorisation (via the employer/licensee) may be required — only applicable if duties extend beyond procurement into financial services advice/distribution.","If the role includes handling or arranging general insurance on behalf of the business, appropriate ASIC RG 146 compliant training and authorisation under the organisation’s AFSL may be required — role-dependent rather than standard procurement licensing.","If the role requires driving as part of supplier/site visits, a current Australian driver licence may be required by the employer — operational requirement, not a procurement professional licence."],"heading":"Professional Licences (if applicable to the role)"},{"points":["CIPS (Chartered Institute of Procurement & Supply) certification at Level 4–6 (e.g., Diploma/Advanced Diploma/Professional Diploma) — widely recognised in Australia and relevant to category management, sourcing and contract governance in financial services.","Chartered Institute of Procurement & Supply (CIPS) membership (e.g., MCIPS where eligible) — recognised in Australia and supports professional standards, ethics and continuing professional development.","World Commerce & Contracting (WorldCC) certification (e.g., Contract & Commercial Management Practitioner/Advanced Practitioner) — relevant to complex supplier contracts, risk allocation and compliance expectations in insurance and financial services.","AIPMM Certified Professional in Supply Management (CPSM) or equivalent internationally recognised procurement credential accepted in Australia — relevant to strategic sourcing and supplier performance management in large organisations.","ISO 27001/Information Security awareness training or certification (Australian-recognised provider) — highly relevant in insurance/financial services procurement where third-party risk, data security and vendor due diligence are critical."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement sourcing strategies that align with organisational goals and market trends.","Evaluate and select suppliers based on quality, cost, and reliability to ensure optimal procurement outcomes.","Foster strong relationships with key suppliers to negotiate favourable terms and manage performance effectively."],"heading":"Strategic Sourcing and Supplier Management"},{"points":["Draft, review, and manage procurement contracts ensuring compliance with Australian legal standards.","Negotiate contract terms and conditions to achieve cost savings and risk mitigation.","Monitor contract performance and address any discrepancies or issues promptly."],"heading":"Contract Management and Negotiation"},{"points":["Identify and assess procurement risks and develop mitigation strategies in line with organisational risk management frameworks.","Ensure procurement activities comply with relevant Australian regulations and industry standards.","Maintain up-to-date knowledge of changes in procurement legislation and best practices."],"heading":"Risk Management and Compliance"},{"points":["Conduct financial analysis to support procurement decisions and identify cost-saving opportunities.","Develop and manage procurement budgets, ensuring alignment with organisational financial objectives.","Analyse market trends and pricing to inform procurement strategies and decisions."],"heading":"Financial Analysis and Cost Management"},{"points":["Utilise procurement software and tools to streamline processes and improve efficiency.","Analyse procurement data to generate insights and support strategic decision-making.","Ensure data integrity and accuracy in procurement systems and reports."],"heading":"Technology and Data Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations"},"careerTrack":"Individual Contributor","jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations","skills":[{"skill":"Strategic Sourcing and Supplier Management","weightage":9},{"skill":"Contract Management and Negotiation","weightage":9},{"skill":"Risk Management and Compliance","weightage":8},{"skill":"Financial Analysis and Cost 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efficiency.","weightage":25},{"point":"Ensure 100% compliance with procurement regulations and standards by conducting quarterly audits and reviews throughout 2025.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.883Z"},{"id":"806e851b-4865-46aa-9855-450d2c15a6ac","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Employee Relations Manager","description":"ABC Limited is seeking an Employee Relations Manager to support a high-performing HR function within our Insurance and Financial Services business in Perth. Reporting to the Director of Employee Relations, you will lead end-to-end employee relations matters, provide pragmatic advice to leaders, manage investigations and complex casework, support enterprise agreement and policy interpretation, and drive fair, consistent outcomes aligned to legislation and company values. You will partner closely with HR and business stakeholders to strengthen capability, reduce risk and improve workplace culture, with strong scope for professional growth in a large, dynamic organisation.","department":"HR","level":"Manager","employmentType":"Full Time","location":"Delhi","status":"draft","experienceRequired":"5+ years","experienceMin":5,"experienceMax":10,"educationRequired":["Bachelor's Degree in HR"],"reportingTo":"Director of Employee Relations","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute employee relations strategies and programs.","Establish employee relations best practices and conflict resolution procedures.","Manage employee relations budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead employee relations initiatives and drive positive workplace culture.","Oversee employee conflict resolution and workplace investigations.","Drive employee satisfaction and retention improvement initiatives.","Oversee performance management processes and employee development programs.","Manage employee engagement surveys and action planning.","Implement workplace policies and procedures."],"heading":"Operations"},{"points":["Build and manage employee relations teams and HR business partners.","Mentor HR business partners and provide career development.","Ensure effective collaboration between employee relations and other HR functions.","Collaborate with business leaders on employee engagement strategies.","Represent employee relations capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external HR consultants and legal partners."],"heading":"External Stakeholder Management"},{"points":["Ensure employee relations initiatives align with organizational values.","Ensure compliance with employment laws and workplace regulations.","Drive diversity, equity, and inclusion initiatives.","Present employee relations performance reports to Director of Employee Relations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Human Resource Management, Industrial Relations, Employment Relations, Business (HR major) or Law (recognised Australian university or equivalent AQF 7) — appropriate baseline for 5–10 years’ ER leadership in a large insurer/financial services organisation","Postgraduate qualification desirable for senior ER practice: Graduate Diploma or Master of Human Resource Management/Employment Relations/Industrial Relations (AQF 8–9; Australian provider or assessed equivalent) — supports complex case management, bargaining and governance in regulated financial services","Short course in Australian employment law and industrial relations (e.g., Fair Work Act 2009, modern awards, enterprise agreements, adverse action, termination, WHS interface) delivered by an Australian university/registered training organisation — directly relevant to ER risk in insurance/financial services","Formal training in workplace investigations (e.g., Certificate in Workplace Investigations or equivalent Australian-recognised program covering procedural fairness, evidence handling, report writing) — essential for misconduct, bullying/harassment and regulatory-sensitive matters","Training in dispute resolution/mediation (Australian-recognised course aligned to National Mediator Accreditation System principles or equivalent) — relevant to resolving grievances and industrial disputes in a 1000+ employee environment"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific statutory professional licence is required in Australia to perform an Employee Relations Manager role — ER practice is not a licensed occupation under Australian law","If providing legal services or representing the organisation as a legal practitioner (beyond HR/ER advisory), a current Australian practising certificate issued by the relevant state/territory legal admissions authority would be required — only applicable if the role is designated as a legal role","If acting as an accredited mediator in formal mediations, National Mediator Accreditation System (NMAS) accreditation may be required by the engaging parties — not mandatory for internal ER but relevant for external/structured mediations","If the role includes delivering accredited training (e.g., compliance or HR programs) as a trainer/assessor, a current Certificate IV in Training and Assessment (TAE40122 or successor) may be required — only applicable where training delivery is part of the position"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Australian HR Institute (AHRI) certification (e.g., CAHRI/MAHRI) — nationally recognised professional standard supporting senior ER capability in large Australian organisations, including financial services","Governance, Risk and Compliance (GRC) qualification relevant to regulated financial services (e.g., AICD Company Directors Course or Governance Institute of Australia governance/risk programs) — supports ER governance, conduct risk and board-level reporting expectations in insurance/financial services","Certification or formal training in psychosocial risk and WHS for office-based environments (Australian-recognised provider; aligned to Safe Work Australia model WHS laws and psychosocial hazard guidance) — relevant to managing psychosocial hazards, complaints and regulator expectations","Privacy and data handling training aligned to the Privacy Act 1988 (Cth) and OAIC guidance (Australian-recognised provider) — relevant to sensitive employee data, investigations and record-keeping in financial services","Change management certification (e.g., Prosci Change Management Certification or equivalent widely recognised in Australia) — relevant to restructures, consultation obligations and workforce change programs common in large insurers"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement employee relations strategies that align with organisational goals and Australian employment laws.","Analyse and interpret workforce data to identify trends and inform strategic decision-making.","Collaborate with senior management to foster a positive workplace culture and enhance employee engagement."],"heading":"Employee Relations Strategy"},{"points":["Facilitate conflict resolution and mediation processes to address workplace disputes effectively.","Provide guidance and support to managers and employees on conflict management techniques.","Ensure compliance with Fair Work Act and other relevant Australian legislation during dispute resolution."],"heading":"Conflict Resolution and Mediation"},{"points":["Design and implement HR policies and procedures that comply with Australian employment standards.","Regularly review and update policies to reflect changes in legislation and industry best practices.","Communicate policy changes effectively to all levels of the organisation."],"heading":"Policy Development and Implementation"},{"points":["Oversee the performance management process to ensure alignment with organisational objectives.","Provide training and support to managers on conducting performance appraisals and feedback sessions.","Utilise performance data to identify areas for employee development and improvement."],"heading":"Performance Management"},{"points":["Ensure organisational compliance with Australian workplace laws and regulations.","Conduct regular audits and risk assessments to identify potential compliance issues.","Develop and implement risk mitigation strategies to protect the organisation from legal and financial liabilities."],"heading":"Compliance and Risk Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Employee Relations","jobFamilyGroup":"HR"},"careerTrack":"Management","jobFamily":"Employee Relations","jobFamilyGroup":"HR","skills":[{"skill":"Employee Relations Strategy Development","weightage":9},{"skill":"Conflict Resolution and Mediation","weightage":9},{"skill":"Compliance with Australian Employment Laws","weightage":10},{"skill":"Policy Development and Implementation","weightage":8},{"skill":"Performance Management","weightage":8},{"skill":"Data Analysis for Workforce Trends","weightage":7},{"skill":"Diversity, Equity, and Inclusion Initiatives","weightage":8},{"skill":"Effective Communication and Engagement","weightage":7},{"skill":"Stakeholder Collaboration and Relationship Building","weightage":8},{"skill":"Change Management and Adaptability","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in employee relations-related legal costs by optimising conflict resolution processes by 31 December 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase employee satisfaction scores by 15% in the annual employee engagement survey by 30 June 2026.","weightage":30}],"category":"Customer"},{"points":[{"point":"Ensure 100% compliance with employment laws and workplace regulations through quarterly audits and corrective action plans by 31 December 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Develop and implement a career development program for HR business partners, achieving a 20% increase in internal promotions within the employee relations team by 31 December 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.823Z"},{"id":"64eca9be-b2d8-4a3e-bfb4-0b3bd4883346","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"VP of Digital Marketing","description":"As VP of Digital Marketing at ABC Limited in Melbourne, you will lead enterprise digital strategy across insurance and financial services, reporting to the CMO and shaping how we acquire, engage and retain customers at scale. You will own performance marketing, SEO/SEM, paid media, marketing automation, CRM, content distribution, and digital analytics, driving measurable growth, brand impact and customer experience. Partnering with product, sales, technology and compliance, you will build high-performing teams, optimise martech and budgets, and accelerate innovation. This role offers significant scope to influence strategy and develop future leaders.","department":"Sales & Marketing","level":"Director","employmentType":"Full Time","location":"Mumbai","status":"draft","experienceRequired":"10+ years","experienceMin":10,"experienceMax":18,"educationRequired":["MBA","Bachelor's Degree in Marketing"],"reportingTo":"Chief Marketing Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute comprehensive digital marketing strategies.","Oversee digital campaign planning, execution, and optimization.","Establish digital marketing best practices, processes, and KPIs.","Implement marketing automation and customer journey optimization.","Manage digital marketing budgets and ROI optimization."],"heading":"Planning and Organising"},{"points":["Lead digital marketing teams and drive online customer acquisition and engagement.","Drive innovation in digital marketing technologies and methodologies.","Build and manage high-performing digital marketing teams.","Foster a culture of data-driven marketing and continuous optimization.","Oversee paid advertising campaigns across multiple digital channels.","Manage SEO, content marketing, and social media strategies.","Drive conversion rate optimization and customer acquisition improvements."],"heading":"Operations"},{"points":["Ensure digital marketing initiatives align with business objectives.","Mentor digital marketing managers and specialists.","Ensure effective collaboration between digital marketing and other teams.","Present digital marketing performance reports to CMO and executive team.","Collaborate with sales teams on lead generation and conversion strategies."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with digital marketing partners and agencies.","Represent digital marketing capabilities in strategic discussions."],"heading":"External Stakeholder Management"},{"points":["Ensure digital marketing compliance and privacy requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Marketing, Business Administration, or a related field","Master's degree in Marketing, Business Administration (MBA), or a related discipline","Graduate Certificate in Digital Marketing or a similar field"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Digital Marketing Professional (CDMP) from the Digital Marketing Institute","Google Analytics Certification","Facebook Blueprint Certification"],"heading":"Industry-Specific Certifications"},{"points":["Certified Practising Marketer (CPM) from the Australian Marketing Institute","Executive Leadership Certificate from a recognised Australian institution","Project Management Professional (PMP) Certification"],"heading":"Leadership and Management Certifications"},{"points":["Proficiency in marketing automation platforms such as HubSpot or Marketo","Experience with CRM software like Salesforce","Advanced skills in data analysis tools such as Google Analytics or Tableau"],"heading":"Technical Skills and Tools Proficiency"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive digital marketing strategies aligned with organisational goals and market trends.","Lead cross-functional teams to drive digital transformation initiatives within the marketing department.","Analyse market data to identify opportunities for growth and innovation in digital marketing channels."],"heading":"Strategic Digital Marketing Leadership"},{"points":["Utilise advanced analytics tools to measure and optimise digital marketing performance.","Implement data-driven strategies to enhance customer engagement and conversion rates.","Ensure compliance with Australian data privacy regulations in all digital marketing activities."],"heading":"Data-Driven Decision Making"},{"points":["Oversee the management and optimisation of digital channels including SEO, SEM, social media, and email marketing.","Develop partnerships with digital platforms to enhance brand visibility and reach.","Stay updated with the latest digital marketing technologies and trends relevant to the financial services industry."],"heading":"Digital Channel Management"},{"points":["Design and implement customer-centric digital experiences that align with brand values.","Leverage customer feedback and insights to continuously improve digital touchpoints.","Collaborate with product teams to ensure digital marketing efforts support product launches and updates."],"heading":"Customer Experience Enhancement"},{"points":["Ensure all digital marketing activities comply with Australian financial services regulations.","Develop risk management strategies to mitigate potential digital marketing risks.","Conduct regular audits of digital marketing practices to ensure adherence to industry standards."],"heading":"Regulatory Compliance and Risk Management"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Digital Marketing","jobFamilyGroup":"Marketing"},"careerTrack":"Management","jobFamily":"Marketing","jobFamilyGroup":"Sales & Marketing","skills":[{"skill":"Strategic Digital Marketing Leadership","weightage":9},{"skill":"Data-Driven Decision Making","weightage":9},{"skill":"Digital Channel Management","weightage":8},{"skill":"Customer Experience Enhancement","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":8},{"skill":"SEO and SEM Expertise","weightage":7},{"skill":"Marketing Automation Implementation","weightage":7},{"skill":"Team Management and Leadership","weightage":9},{"skill":"Stakeholder Collaboration","weightage":8},{"skill":"Innovation in Digital Marketing Technologies","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 20% increase in digital marketing ROI by the end of Q4 2025 through optimised campaign strategies and budget allocation.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase online customer engagement by 15% by the end of Q2 2026, measured through website interaction metrics and social media engagement rates.","weightage":20}],"category":"Customer"},{"points":[{"point":"Improve digital campaign execution efficiency by reducing the average campaign launch time by 10% by the end of Q1 2026.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Develop and implement a digital marketing training program to ensure 100% of team members complete at least one professional development course by the end of 2025.","weightage":20},{"point":"Introduce two new digital marketing technologies or methodologies by Q3 2026 to enhance innovation and competitive advantage.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.940Z"},{"id":"04d9d4f2-2eb3-4a5d-8bde-827895e67228","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"VP of Engineering","description":"As VP of Engineering at ABC Limited in Melbourne, you will lead and scale high-performing engineering teams delivering secure, reliable platforms and digital products across Insurance and Financial Services. Reporting to the CTO, you will set engineering strategy, drive modern architecture and DevOps practices, uplift quality and delivery cadence, and partner with Product, Security, Risk and Operations to meet regulatory and customer expectations. You will own talent development, vendor and budget management, and continuous improvement, shaping a culture of accountability and innovation with strong growth pathways in a 1000+ employee organisation.","department":"Technology","level":"Director","employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":"10+ years","experienceMin":10,"experienceMax":18,"educationRequired":["Master's Degree in Computer Science","Bachelor's Degree"],"reportingTo":"Chief Technology Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute engineering strategies aligned with product and business goals.","Establish engineering best practices, coding standards, and development processes.","Manage engineering budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead engineering teams and drive technical excellence across all engineering functions.","Oversee software development lifecycle and engineering processes.","Ensure scalable and maintainable code architecture and infrastructure.","Drive technical innovation and adoption of new technologies.","Build and manage high-performing engineering teams and managers.","Foster a culture of technical excellence, collaboration, and continuous learning.","Oversee system architecture and technical decision-making.","Ensure code quality, testing, and deployment processes.","Manage technical debt and system performance optimization.","Implement DevOps practices and CI/CD pipelines."],"heading":"Operations"},{"points":["Ensure effective collaboration between engineering and product teams.","Mentor engineering managers and senior engineers.","Present engineering updates and technical recommendations to CTO and executive team.","Collaborate with product management on technical feasibility and roadmap planning."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external technical partners and vendors.","Represent engineering capabilities in technical discussions with stakeholders."],"heading":"External Stakeholder Management"},{"points":["Ensure security best practices and compliance requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication 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about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Software Engineering, Computer Science, Information Technology, or a closely related discipline from an Australian university or an overseas institution recognised in Australia (essential for senior engineering leadership in a regulated financial services environment).","Postgraduate qualification (AQF Level 9) such as a Master of Information Technology, Master of Engineering (Software), or MBA with a technology/strategy focus (highly relevant and commonly expected at VP level with 10–18 years’ experience in large organisations).","Formal training in secure software development and cyber risk management aligned to Australian financial services expectations (e.g., courses mapped to the ACSC Essential Eight and ISO/IEC 27001 concepts) to support governance and risk obligations in insurance and financial services.","Leadership and people management training (e.g., executive leadership programs delivered by Australian universities or recognised providers) covering organisational design, performance management, and change management for leading multi-team engineering functions in a 1000+ employee organisation."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory occupational licence is generally required in Australia for a VP of Engineering in software/technology, as the role is not a licensed trade or a regulated engineering sign-off position in most insurance and financial services organisations.","If the role includes approving or certifying professional engineering work (rare in this context), eligibility for registration as a Professional Engineer in the relevant jurisdiction may be required (e.g., Queensland RPEQ under the Professional Engineers Act 2002 (Qld)).","If the role includes providing financial product advice (uncommon for engineering leadership), compliance with ASIC requirements for financial advisers (including relevant education/authorisation under the Corporations Act framework) would be required; typically not applicable to VP Engineering responsibilities.","Any required right-to-work documentation for Australia (e.g., Australian citizenship, permanent residency, or valid work visa) as a standard employment compliance requirement for full-time roles in Australia."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM) (widely recognised in Australia; relevant to security governance, risk management, and regulatory expectations in insurance and financial services).","Cloud architecture certification aligned to enterprise financial services environments, such as AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect (recognised in Australia; relevant to scalable, compliant platforms).","IT service management certification such as ITIL 4 Managing Professional (or ITIL 4 Foundation as a minimum) (recognised in Australia; relevant to operational resilience, incident/problem management, and service governance in regulated environments).","Agile/lean delivery leadership certification such as SAFe Program Consultant (SPC) or SAFe Lean Portfolio Management, or Scrum@Scale (recognised in Australia; relevant to large-scale delivery governance and portfolio execution).","Project/programme governance certification such as PRINCE2 Practitioner or PMI PMP (recognised in Australia; relevant to delivery assurance, risk controls, and stakeholder governance in large financial services organisations)."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and communicate a clear engineering vision aligned with Nuvama's strategic goals.","Foster a culture of innovation and continuous improvement within the engineering team.","Lead cross-functional teams to deliver complex financial technology solutions."],"heading":"Leadership and Strategic Vision"},{"points":["Demonstrate deep understanding of financial services technology trends and their application.","Drive the adoption of emerging technologies to enhance product offerings and operational efficiency.","Ensure robust architecture and design principles are applied across all engineering projects."],"heading":"Technical Expertise and Innovation"},{"points":["Ensure all engineering practices comply with Australian financial regulations and standards.","Implement risk management strategies to mitigate technology-related risks.","Collaborate with legal and compliance teams to ensure adherence to industry regulations."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Oversee the planning and execution of engineering projects within budget and timelines.","Optimise resource allocation to maximise team productivity and project outcomes.","Utilise agile methodologies to enhance project delivery and responsiveness to change."],"heading":"Project and Resource Management"},{"points":["Build strong relationships with internal and external stakeholders to support business objectives.","Communicate complex technical concepts to non-technical stakeholders effectively.","Collaborate with the CTO and other executives to align engineering initiatives with business strategy."],"heading":"Stakeholder Engagement and Communication"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":"Management","jobFamily":"Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Engineering Leadership and Strategy Development","weightage":9},{"skill":"Software Development Lifecycle 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customer feedback surveys.","weightage":20}],"category":"Customer"},{"points":[{"point":"Improve software release cycle efficiency by reducing the average time from development to deployment by 20% by 31 March 2026, ensuring high-quality code and minimal defects.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of engineering team members participating in professional development programs by 30% by 31 December 2026, to foster a culture of continuous learning and innovation.","weightage":20},{"point":"Implement at least two new innovative technologies or practices within the engineering department by 30 September 2026, to enhance technical capabilities and maintain competitive advantage.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-12T11:01:44.919Z"},{"id":"cbe085f7-42fb-4787-8530-bc81349fbda5","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Digital Marketing Specialist","description":"As a Digital Marketing Specialist at ABC Limited in Adelaide, you’ll drive high-impact digital campaigns across insurance and financial services, supporting brand growth and customer acquisition. Reporting to the Digital Marketing Manager, you’ll plan, execute and optimise paid and owned channel activity, manage SEO/SEM and social performance, improve website and landing page conversion, and use analytics to deliver actionable insights and measurable ROI. You’ll collaborate with internal stakeholders and agencies to ensure consistent messaging and compliance. This full-time role offers strong development pathways within a large, progressive organisation.","department":"Sales & Marketing","level":"Specialist","employmentType":"Full Time","location":"Chennai","status":"draft","experienceRequired":"3+ years","experienceMin":3,"experienceMax":8,"educationRequired":["Bachelor's Degree in Marketing"],"reportingTo":"Digital Marketing Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement digital marketing strategies across multiple channels.","Participate in campaign planning and creative development processes.","Contribute to digital marketing budgets and ROI optimization."],"heading":"Planning and Organising"},{"points":["Execute digital marketing campaigns and drive online customer acquisition.","Oversee paid advertising campaigns and performance optimization.","Drive conversion rate optimization and customer engagement improvements.","Drive continuous improvement in digital marketing processes.","Implement SEO, SEM, social media, and content marketing strategies.","Manage marketing automation and customer journey optimization.","Implement A/B testing and performance measurement systems.","Drive marketing technology adoption and platform optimization."],"heading":"Operations"},{"points":["Collaborate with digital marketing team members and other departments.","Ensure effective communication with cross-functional teams.","Present digital marketing performance reports to Digital Marketing Manager.","Collaborate with sales teams on lead generation and conversion strategies.","Represent digital marketing capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with digital marketing partners and agencies."],"heading":"External Stakeholder Management"},{"points":["Ensure digital marketing compliance and privacy requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Marketing, Digital Marketing, Communications, Business (Marketing major) or a closely related field from an Australian university or an overseas equivalent recognised in Australia (appropriate for 3–8 years’ experience).","Graduate Certificate (AQF Level 8) in Digital Marketing, Marketing Analytics or Business (Marketing) from an Australian registered provider (TAFE/university) or equivalent recognised in Australia (highly relevant for mid-level specialists in regulated financial services).","Short course/certification in Marketing Analytics and Reporting (e.g., GA4-focused training) delivered by an Australian RTO, university short course, or globally recognised vendor training accepted in Australia (supports performance marketing and compliance reporting expectations).","Short course in Privacy and Data Handling for Marketing (Australian Privacy Principles/Privacy Act 1988 awareness) via an Australian provider or recognised professional training (important for insurance/financial services customer data use)."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific professional licence is legally required in Australia to perform a Digital Marketing Specialist role (marketing activities are not a licensed occupation).","If the role includes providing financial product advice, an Australian Financial Services (AFS) authorisation via the employer’s AFSL and relevant RG146-compliant training may be required; however, this is typically not essential for a marketing specialist role.","If the role includes handling credit activities beyond marketing (unlikely), authorisation under an Australian Credit Licence (ACL) framework may apply; generally not required for digital marketing duties.","Any mandatory internal compliance accreditations required by the insurer/financial services employer (e.g., completion of company compliance modules) are organisation-specific and not a government-issued licence."],"heading":"Professional Licences (if applicable to the role)"},{"points":["Google Ads Certification (Search/Display/Video) via Google Skillshop (widely recognised in Australia; relevant to acquisition in insurance and financial services).","Google Analytics Certification (GA4) via Google Skillshop (recognised in Australia; supports measurement, attribution and reporting in regulated environments).","Meta Certified Digital Marketing Associate or Meta Media Buying certification (recognised in Australia; relevant to paid social campaigns with financial services advertising considerations).","IAB Australia training/certification (e.g., IAB Digital Foundations Certificate or equivalent IAB Australia programs) recognised locally and aligned to Australian digital advertising standards and practices.","Australian Marketing Institute (AMI) Professional Membership and/or Certified Practising Marketer (CPM) pathway (recognised in Australia; demonstrates professional standards and ethics relevant to financial services marketing)."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive digital marketing strategies tailored to the financial services sector.","Analyse market trends and competitor strategies to inform campaign planning and execution.","Align digital marketing initiatives with organisational goals and regulatory requirements in Australia."],"heading":"Digital Marketing Strategy"},{"points":["Create engaging and compliant content for various digital platforms, including social media, email, and websites.","Manage content calendars to ensure timely and relevant content delivery.","Collaborate with internal teams to ensure content aligns with brand guidelines and financial regulations."],"heading":"Content Creation and Management"},{"points":["Optimise website content and structure to improve search engine rankings and visibility.","Develop and manage SEM campaigns to drive targeted traffic and conversions.","Monitor and report on SEO and SEM performance, making data-driven adjustments as needed."],"heading":"Search Engine Optimisation (SEO) and Search Engine Marketing (SEM)"},{"points":["Utilise analytics tools to track and report on digital marketing performance metrics.","Interpret data to identify trends and insights for continuous improvement of marketing strategies.","Ensure data-driven decision-making aligns with Australian privacy laws and industry standards."],"heading":"Data Analysis and Reporting"},{"points":["Develop and execute social media strategies to enhance brand presence and engagement.","Monitor social media channels for customer feedback and industry trends.","Ensure social media activities comply with financial services regulations and organisational policies."],"heading":"Social Media Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Digital Marketing","jobFamilyGroup":"Marketing"},"careerTrack":"Individual Contributor","jobFamily":"Marketing","jobFamilyGroup":"Sales & Marketing","skills":[{"skill":"Digital Marketing Strategy Development","weightage":9},{"skill":"SEO and SEM Implementation","weightage":9},{"skill":"Content Creation and Management","weightage":8},{"skill":"Data Analysis and Reporting","weightage":8},{"skill":"Social Media Management","weightage":7},{"skill":"Marketing Automation and Customer Journey Optimisation","weightage":8},{"skill":"Paid Advertising Campaign Management","weightage":7},{"skill":"Effective Communication and Stakeholder Engagement","weightage":8},{"skill":"Team Collaboration and Cross-functional Coordination","weightage":7},{"skill":"Compliance with Digital Marketing Regulations","weightage":7}],"kpis":[{"points":[{"point":"Increase ROI from digital marketing campaigns by 15% by the end of Q2 2026 through optimisation of paid advertising strategies.","weightage":25},{"point":"Achieve a 10% increase in online customer acquisition revenue by the end of Q4 2026 by enhancing conversion rate optimisation techniques.","weightage":20}],"category":"Financial"},{"points":[{"point":"Improve customer engagement score by 20% by the end of Q3 2026 through targeted content marketing and social media strategies.","weightage":30}],"category":"Customer"},{"points":[{"point":"Facilitate a 25% increase in digital marketing team members' proficiency in new marketing technologies by the end of 2026 through structured training programs.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.894Z"},{"id":"431642fc-8dc0-44bc-8b36-513ef6bd28fb","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Director of Business Operations","description":"As Director of Business Operations at ABC Limited in Adelaide, reporting to the COO, you will lead operational strategy and execution across our Insurance and Financial Services business, ensuring scalable, compliant and customer-focused delivery. You will drive performance through governance, process optimisation, risk and controls, budgeting and resource planning, and cross-functional leadership to improve efficiency, service outcomes and commercial results. This full-time role offers significant scope to influence enterprise priorities, lead high-impact change, and develop your leadership career within a large, values-led organisation.","department":"Operations","level":"Director","employmentType":"Full Time","location":"Chennai","status":"draft","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["MBA","Bachelor's Degree in Business"],"reportingTo":"Chief Operating Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute business operations strategies and process improvements.","Establish business operations best practices and standard operating procedures.","Oversee business process documentation and workflow optimization.","Manage business operations budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead business operations teams and drive operational efficiency and effectiveness.","Oversee administrative functions and business support services.","Ensure operational processes align with business objectives.","Drive standardization and automation of business processes.","Build and manage high-performing business operations teams.","Foster a culture of process improvement and operational excellence.","Mentor business operations managers and specialists.","Ensure effective collaboration between business operations and other teams.","Manage business systems and technology implementation.","Drive cost reduction and efficiency improvement initiatives."],"heading":"Operations"},{"points":["Present business operations performance reports to COO and executive team.","Collaborate with other departments on cross-functional initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external service providers and vendors.","Represent business operations capabilities in strategic discussions."],"heading":"External Stakeholder Management"},{"points":["Implement quality assurance and compliance monitoring processes.","Ensure data accuracy and reporting integrity."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF 7) in Business, Commerce, Finance, Economics, Accounting, Management, or a related discipline from an Australian university or an overseas qualification recognised in Australia (appropriate for 8–15 years’ senior operations leadership).","Postgraduate qualification (AQF 9) such as a Master of Business Administration (MBA) or Master of Management/Finance (highly regarded for Director-level business operations in insurance/financial services; Australian-recognised).","Graduate Certificate/Diploma (AQF 8) in Risk Management, Governance, Compliance, or Financial Services (Australian-recognised; supports operational risk and regulatory obligations).","Formal training in financial management and reporting (e.g., university short course or recognised provider program aligned to Australian standards) relevant to budgeting, forecasting, and performance management in large organisations.","Leadership and people management development (e.g., Australian-recognised executive leadership program) relevant to leading multi-disciplinary operations teams in a regulated financial services environment."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No standalone professional licence is typically required for a Director of Business Operations role in Australia where the position does not provide personal financial product advice or act as a responsible manager for an Australian Financial Services Licence (AFSL).","If the role includes providing personal advice or dealing in financial products: RG 146-compliant qualification (ASIC Regulatory Guide 146) relevant to the product areas (Australian requirement for certain advice/dealing functions).","If the role is appointed as an AFSL Responsible Manager: demonstrable ASIC-recognised competence (qualifications and experience) aligned to the AFSL authorisations held by the business (Australian regulatory expectation).","If the role includes credit activities (e.g., consumer lending operations): appropriate credit licensing coverage via the organisation’s Australian Credit Licence (ACL) and any required competency standards for credit representatives (Australian regulatory requirement)."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["AICD Company Directors Course (Australian Institute of Company Directors) or equivalent governance credential recognised in Australia (relevant to board-level governance, risk oversight, and executive accountability).","Certified Practising Accountant (CPA Australia) or Chartered Accountant (CA ANZ) membership (relevant where the role has significant financial governance, performance, and controls accountability; Australian-recognised professional bodies).","Certified Information Systems Auditor (CISA) or Certified in Risk and Information Systems Control (CRISC) (ISACA; widely recognised in Australia) relevant to operational risk, controls, and technology governance in financial services.","Lean Six Sigma (Green Belt/Black Belt) from a reputable provider recognised in Australia (relevant to operational excellence, process optimisation, and service performance in large insurers/financial services organisations).","PRINCE2 Practitioner or PMI Project Management Professional (PMP) (globally recognised and accepted in Australia) relevant to enterprise change delivery, transformation programs, and operational uplift initiatives."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement strategic operational plans aligned with organisational goals.","Lead cross-functional teams to drive business growth and operational efficiency.","Foster a culture of innovation and continuous improvement within the operations department."],"heading":"Strategic Leadership"},{"points":["Oversee budgeting, forecasting, and financial reporting to ensure fiscal responsibility.","Analyse financial data to identify trends and opportunities for cost optimisation.","Ensure compliance with Australian financial regulations and standards."],"heading":"Financial Acumen"},{"points":["Develop and implement risk management strategies to mitigate operational risks.","Ensure adherence to regulatory requirements and industry best practices.","Conduct regular risk assessments and audits to maintain operational integrity."],"heading":"Risk Management"},{"points":["Optimise business processes to enhance efficiency and service delivery.","Implement performance metrics to monitor and improve operational outcomes.","Drive the adoption of technology solutions to streamline operations."],"heading":"Operational Excellence"},{"points":["Build and maintain strong relationships with key stakeholders, including clients and partners.","Communicate effectively with internal and external stakeholders to align on business objectives.","Represent the organisation in industry forums and networking events to enhance brand presence."],"heading":"Stakeholder Engagement"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Business Operations","jobFamilyGroup":"Operations"},"careerTrack":"Management","jobFamily":"Business Operations","jobFamilyGroup":"Operations","skills":[{"skill":"Strategic Leadership","weightage":9},{"skill":"Operational Excellence","weightage":9},{"skill":"Financial Acumen","weightage":8},{"skill":"Risk Management","weightage":8},{"skill":"Business Process Optimisation","weightage":8},{"skill":"Stakeholder Engagement","weightage":7},{"skill":"Team Management","weightage":7},{"skill":"Change Management","weightage":6},{"skill":"Data Analysis and Reporting","weightage":7},{"skill":"Communication and Collaboration","weightage":7}],"kpis":[{"points":[{"point":"Increase operational cost efficiency by reducing operational expenses by 10% by the end of Q4 2026, ensuring 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Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.915Z"},{"id":"c77f576b-3124-4e8a-8049-fced23435221","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Chief Executive Officer","description":"As Chief Executive Officer at ABC Limited in Sydney, you will lead a 1000+ employee organisation across Insurance and Financial Services, setting strategy, driving sustainable growth, and strengthening market leadership. You will be accountable for enterprise performance, governance, risk and compliance, capital and financial stewardship, and delivering exceptional customer and shareholder outcomes. Partnering with the Board and executive team, you will shape culture, talent, and operational excellence, build high-impact stakeholder relationships, and guide digital and product innovation. This role offers significant influence, scale, and the opportunity to shape the future of a leading business.","department":"Corporate","level":"C-Level","employmentType":"Full Time","location":"Bangalore","status":"draft","experienceRequired":"15+ years","experienceMin":15,"experienceMax":25,"educationRequired":["MBA","Bachelor's Degree"],"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute the company's strategic vision and long-term business strategy.","Lead the executive team and provide strategic direction for all business units.","Oversee major business decisions and ensure alignment with company values and mission.","Drive organizational culture and ensure alignment with company values.","Foster innovation and continuous improvement across all business functions.","Drive digital transformation and technology adoption across the organization."],"heading":"Planning and Organising"},{"points":["Ensure the company meets its financial targets and growth objectives.","Attract, develop, and retain top executive talent.","Expand market presence and drive revenue growth."],"heading":"Operations"},{"points":["Maintain transparent communication with employees about company direction and performance.","Champion diversity, equity, and inclusion initiatives throughout the organization."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key stakeholders, investors, and board members.","Present quarterly and annual reports to the board of directors.","Communicate company performance and strategic initiatives to stakeholders.","Represent the company at industry events and in media communications.","Identify and pursue strategic partnerships and business development opportunities.","Evaluate potential mergers, acquisitions, and strategic investments.","Build relationships with key customers and industry leaders."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with all regulatory requirements and corporate governance standards.","Ensure effective risk management and crisis response capabilities."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate 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improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Business, Commerce, Economics, Finance, Accounting, Law or a related discipline from an Australian university (or an overseas qualification recognised in Australia via the relevant assessment pathway).","Postgraduate qualification highly relevant to executive leadership in financial services (e.g., Master of Business Administration (MBA) or Master of Applied Finance) from an Australian institution or internationally recognised equivalent.","Australian Institute of Company Directors (AICD) Company Directors Course (GAICD) or equivalent governance education recognised in Australia, aligned to CEO/board-level accountability in regulated financial services.","Formal training in risk management and governance suitable for senior executives (e.g., Graduate Certificate in Risk Management, Governance or Compliance) from an Australian higher education provider or recognised equivalent.","Executive education in strategy, leadership and organisational transformation from a recognised Australian university/business school (e.g., AGSM, Melbourne Business School) or equivalent, appropriate for 15–25 years’ senior leadership experience."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No standalone personal licence is universally required to hold a Chief Executive Officer title in Australia; however, the CEO must ensure the organisation holds and maintains the appropriate Australian Financial Services Licence (AFSL) authorisations for its activities under ASIC oversight.","If the CEO is appointed as an AFSL ‘responsible manager’ or performs functions requiring demonstration of competence, they must meet ASIC Regulatory Guide requirements (e.g., RG 105) relevant to the licensee’s authorisations in insurance and financial services.","If the CEO provides personal financial advice to retail clients (not typical for a CEO role), they must meet ASIC financial adviser requirements (education/standards and registration) applicable in Australia.","If the CEO is appointed as an ‘accountable person’ under the Financial Accountability Regime (FAR) (where applicable), they must meet the entity’s fit and proper expectations and accountability obligations under Australian law (not a licence, but a regulatory requirement relevant to the role)."],"heading":"Professional Licences (if applicable to the role)"},{"points":["Fellow or Senior membership of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) (e.g., CIP/ANZIIF (Senior Associate) or higher), demonstrating deep insurance industry knowledge recognised in Australia.","Certified Practising Accountant (CPA Australia) or Chartered Accountant (CA ANZ) membership (where the CEO’s background is finance-led), recognised in Australia and relevant to financial stewardship in insurance and financial services.","Risk management certification recognised in Australia (e.g., Certified Practising Risk Manager (CPRM) via AIPM/related recognised providers, or equivalent senior risk credential) aligned to APRA/ASIC expectations for risk culture and governance.","Governance-focused professional membership such as Graduate/Member of the Australian Institute of Company Directors (GAICD/MAICD) to evidence board-level governance capability in a regulated financial services environment.","Compliance/financial crime credential relevant to Australian financial services (e.g., ICA Certificate/Diploma in Governance, Risk and Compliance or AML/CTF-focused certification recognised by Australian employers), supporting obligations under Australian regulatory frameworks."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement long-term strategic plans aligned with the financial services market trends in Australia.","Lead 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regulators, and industry bodies.","Communicate effectively with the board of directors to align organisational goals and objectives.","Represent the organisation in public forums and industry events to enhance brand reputation."],"heading":"Stakeholder Engagement"},{"points":["Optimise operational processes to improve efficiency and service delivery in line with industry best practices.","Lead cross-functional teams to achieve organisational objectives and drive performance.","Implement technology-driven solutions to enhance operational capabilities and customer experience."],"heading":"Operational Excellence"}],"isCompleted":false,"levelsBelowCeo":0,"customFields":{"jobFamily":"Executive Leadership","jobFamilyGroup":"ExCo"},"careerTrack":"Executive","jobFamily":"Corporate Leadership","jobFamilyGroup":"Corporate","skills":[{"skill":"Strategic Leadership","weightage":9},{"skill":"Financial Acumen","weightage":10},{"skill":"Regulatory Compliance and 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You will lead enterprise architecture, engineering, infrastructure, cyber security, data and digital delivery, ensuring resilient, compliant and customer-focused platforms. Key accountabilities include modernising core systems, driving innovation and automation, strengthening risk and governance, optimising technology investment, and building high-performing teams and partners. 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efficiency.","Drive cloud adoption and infrastructure modernization.","Manage technology budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead the technology organization and provide technical vision and direction.","Build and lead high-performing engineering and technology teams.","Ensure system reliability, performance, and scalability.","Oversee data architecture and analytics capabilities."],"heading":"Operations"},{"points":["Drive digital transformation initiatives across all business functions.","Foster a culture of innovation and continuous learning within the tech organization.","Present technology updates and recommendations to executive leadership.","Collaborate with other C-level executives on technology-enabled business initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Manage technology vendor relationships and strategic partnerships.","Represent the company's technology capabilities to external 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training in technology governance and risk (e.g., ISO/IEC 27001 Lead Implementer/Lead Auditor course delivered by an accredited training provider in Australia) aligned to APRA-regulated expectations for security and control environments.","Executive education in leadership and strategy (e.g., Australian Institute of Company Directors Company Directors Course or equivalent executive program recognised in Australia) to support board-level engagement and accountable executive responsibilities."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory professional licence is generally required in Australia to perform a Chief Technology Officer role (technology leadership is not a licensed occupation).","Australian Financial Services Licence (AFSL): typically held by the organisation rather than the CTO personally; the CTO may need to understand AFSL obligations where technology supports financial product advice/distribution and compliance controls.","APRA accountable person registration under CPS 510 (where applicable): not a ‘licence’, but CTOs in insurers/financial services may be designated as an accountable person depending on the entity’s accountability framework and role scope.","State-based electrical/telecommunications licences are not typically applicable unless the CTO is personally performing regulated electrical/telecommunications installation work (normally handled by licensed contractors/operations teams)."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["CISSP (ISC2) or CISM (ISACA) — widely recognised in Australia and highly relevant for APRA-aligned security governance, risk management, and executive oversight in insurance and financial services.","TOGAF (The Open Group) certification — recognised in Australia and relevant for enterprise architecture, target-state design, and large-scale transformation across core insurance platforms and digital channels.","ITIL 4 (AXELOS/PeopleCert) — recognised in Australia and relevant for service management maturity, operational resilience, incident/problem management, and customer-impacting technology services.","Cloud architecture certification from a major provider (e.g., AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect) — recognised in Australia and relevant for regulated cloud adoption, resilience, and modernisation.","COBIT (ISACA) certification — recognised in Australia and relevant for technology governance, controls, auditability, and alignment with risk/compliance expectations in financial services."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement a comprehensive technology strategy aligned with Nuvama's business objectives.","Lead digital transformation initiatives to 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organisational goals and market trends.","Lead cross-functional teams to drive digital transformation initiatives within the marketing department.","Analyse market data to identify opportunities for growth and innovation in digital marketing channels."],"heading":"Strategic Digital Marketing Leadership"},{"points":["Utilise advanced analytics tools to measure and optimise digital marketing performance.","Implement data-driven strategies to enhance customer engagement and conversion rates.","Ensure compliance with Australian data privacy regulations in all digital marketing activities."],"heading":"Data-Driven Decision Making"},{"points":["Oversee the management and optimisation of digital channels including SEO, SEM, social media, and email marketing.","Develop partnerships with digital platforms to enhance brand visibility and reach.","Stay updated with the latest digital marketing technologies and trends relevant to the financial services industry."],"heading":"Digital Channel 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Marketing"],"reportingTo":"Director of Brand Marketing","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead brand marketing initiatives and drive brand awareness and equity.","Develop and execute brand marketing strategies and campaigns.","Oversee brand positioning, messaging, and creative development.","Ensure brand consistency across all marketing channels.","Drive brand innovation and market differentiation strategies."],"heading":"Brand Marketing Leadership"},{"points":["Build and manage brand marketing teams and creative professionals.","Establish brand marketing best practices and creative standards.","Foster a culture of creativity, brand excellence, and innovation.","Mentor brand specialists and provide career development.","Ensure effective collaboration between brand marketing and other teams."],"heading":"Team Management"},{"points":["Oversee brand campaign development and creative production.","Manage brand partnerships and sponsorship opportunities.","Implement brand guidelines and visual identity standards.","Ensure brand compliance and trademark protection.","Drive brand research and market insights initiatives."],"heading":"Brand Operations"},{"points":["Present brand marketing performance reports to Director of Brand Marketing.","Collaborate with product teams on brand integration strategies.","Manage brand marketing budgets and resource allocation.","Build relationships with creative agencies and brand partners.","Represent brand marketing capabilities in cross-functional discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Marketing, Business Administration, or a related field","Master's degree in Marketing or Business Administration (preferred)","Graduate Certificate in Brand Management","Diploma in Digital Marketing","Certificate IV in Marketing and Communication"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for a Brand Manager role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Practising Marketer (CPM) from the Australian Marketing Institute","Digital Marketing Certification from the Digital Marketing Institute","Brand Management Certification from the Chartered Institute of Marketing","Real Estate Institute of Australia (REIA) membership for industry insights","Certification in Strategic Marketing from the Australian Institute of Management"],"heading":"Industry-Specific Certifications"},{"points":["5-10 years of experience in brand management or marketing roles","Proven track record in developing and executing brand strategies","Experience in the leasing, non-residential real estate, or services industry","Strong analytical skills and ability to interpret market data","Excellent communication and leadership skills"],"heading":"Relevant Experience and Skills"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement brand strategies that align with Nuvama's business objectives and market positioning.","Conduct market analysis to identify trends and opportunities within the Australian financial services sector.","Collaborate with cross-functional teams to ensure brand consistency across all marketing channels."],"heading":"Strategic Brand Management"},{"points":["Utilise qualitative and quantitative research methods to gather consumer insights and inform brand strategies.","Analyse competitor activities and market dynamics to maintain a competitive edge in the financial services industry.","Leverage data analytics tools to track brand performance and consumer engagement."],"heading":"Market Research and Consumer Insights"},{"points":["Design and execute integrated marketing campaigns that enhance brand visibility and customer engagement.","Ensure compliance with Australian advertising standards and financial regulations in all marketing communications.","Coordinate with media agencies to optimise media planning and buying strategies."],"heading":"Integrated Marketing Communications"},{"points":["Build and maintain strong relationships with key stakeholders, including internal teams, clients, and external partners.","Effectively communicate brand vision and strategies to senior management and other stakeholders.","Negotiate and manage contracts with vendors and service providers to support brand initiatives."],"heading":"Stakeholder Management"},{"points":["Develop and manage digital marketing strategies to enhance online brand presence and customer engagement.","Utilise social media platforms to drive brand awareness and foster community engagement.","Monitor digital marketing trends and technologies to ensure Nuvama remains at the forefront of digital innovation."],"heading":"Digital and Social Media Marketing"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Brand Marketing","jobFamilyGroup":"Marketing"},"careerTrack":null,"jobFamily":"Brand Marketing","jobFamilyGroup":"Marketing","skills":[{"skill":"Strategic Brand Management","weightage":9},{"skill":"Integrated Marketing Communications","weightage":8},{"skill":"Market Research and Consumer Insights","weightage":8},{"skill":"Digital and Social Media Marketing","weightage":9},{"skill":"Stakeholder Management","weightage":8},{"skill":"Team Leadership and Management","weightage":9},{"skill":"Creative Development and Brand Positioning","weightage":8},{"skill":"Brand Innovation and Differentiation","weightage":7},{"skill":"Budget Management and Resource Allocation","weightage":7},{"skill":"Communication and Engagement","weightage":8}],"kpis":[{"points":[{"point":"Increase brand marketing ROI by 15% by the end of Q4 2026 through optimised campaign strategies and budget allocation.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a 10% increase in brand awareness as measured by customer surveys and market research by the end of Q2 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Ensure 95% compliance with brand guidelines across all marketing materials by conducting quarterly audits and providing feedback.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Facilitate at least 3 professional development workshops for the brand marketing team by the end of 2026 to enhance creativity and innovation.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:26:44.842Z"},{"id":"ec3f3385-1729-48f3-8041-0e7f128058d8","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Director of Data Science","description":null,"department":"Technology","level":"Director","employmentType":"Full-time","location":"Brisbane","status":"draft","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["PhD in Data Science","Master's Degree in Statistics"],"reportingTo":"Chief Technology Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead data science teams and drive data-driven decision making across the organization.","Develop and execute data science strategies aligned with business objectives.","Oversee machine learning model development and deployment processes.","Ensure data quality, governance, and analytics best practices.","Drive innovation in data science methodologies and technologies."],"heading":"Data Science Leadership"},{"points":["Build and manage high-performing data science and analytics teams.","Establish data science best practices, methodologies, and standards.","Foster a culture of data-driven decision making and continuous learning.","Mentor data scientists and analysts.","Ensure effective collaboration between data science and business teams."],"heading":"Team Management"},{"points":["Oversee data infrastructure and analytics platform development.","Ensure data privacy, security, and compliance requirements.","Manage machine learning model lifecycle and performance monitoring.","Implement data visualization and reporting solutions.","Drive predictive analytics and business intelligence initiatives."],"heading":"Data Operations"},{"points":["Present data insights and recommendations to CTO and executive team.","Collaborate with business stakeholders on data requirements and solutions.","Manage data science budgets and resource allocation.","Build relationships with external data partners and vendors.","Represent data science capabilities in strategic discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Computer Science, Data Science, or a related field","Master's degree in Data Science, Business Analytics, or a related discipline","PhD in Data Science, Statistics, or a related field is highly regarded"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Analytics Professional (CAP) from INFORMS","Microsoft Certified: Azure Data Scientist Associate","AWS Certified Data Analytics – Specialty","Google Professional Data Engineer Certification"],"heading":"Industry-Specific Certifications"},{"points":["Proficiency in programming languages such as Python, R, or SQL","Experience with data visualisation tools like Tableau or Power BI","Familiarity with machine learning frameworks such as TensorFlow or PyTorch"],"heading":"Technical Skills and Tools"},{"points":["Proven experience in leading data science teams","Strong project management skills","Excellent communication and stakeholder management abilities"],"heading":"Leadership and Management Skills"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement data science strategies aligned with organisational goals and regulatory requirements.","Ensure data governance frameworks are in place to maintain data integrity and compliance with Australian financial regulations.","Lead initiatives to enhance data quality and accessibility across the organisation."],"heading":"Data Strategy and Governance"},{"points":["Design and oversee the development of predictive models to drive business insights and decision-making.","Utilise advanced statistical techniques and machine learning algorithms to solve complex financial problems.","Ensure models are validated and comply with industry standards and best practices."],"heading":"Advanced Analytics and Modelling"},{"points":["Mentor and develop a high-performing data science team, fostering a culture of innovation and continuous improvement.","Collaborate with cross-functional teams to integrate data-driven insights into business strategies.","Promote knowledge sharing and professional development within the team."],"heading":"Leadership and Team Development"},{"points":["Effectively communicate complex data science concepts to non-technical stakeholders.","Build strong relationships with internal and external stakeholders to support data-driven initiatives.","Advocate for data science as a strategic asset within the organisation."],"heading":"Stakeholder Engagement and Communication"},{"points":["Expertise in data science tools and platforms such as Python, R, and SQL.","Experience with cloud-based data solutions and big data technologies.","Stay abreast of emerging technologies and trends in data science and financial services."],"heading":"Technology and Tools Proficiency"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Data Science","jobFamilyGroup":"Technology"},"careerTrack":null,"jobFamily":"Data Science","jobFamilyGroup":"Technology","skills":[{"skill":"Data Science Leadership","weightage":9},{"skill":"Machine Learning Model Development and Deployment","weightage":9},{"skill":"Data Governance and Quality Assurance","weightage":8},{"skill":"Advanced Analytics and Predictive Modelling","weightage":9},{"skill":"Team Management and Development","weightage":8},{"skill":"Stakeholder Engagement and Communication","weightage":8},{"skill":"Proficiency in Python, R, and SQL","weightage":8},{"skill":"Cloud-based Data Solutions and Big Data Technologies","weightage":7},{"skill":"Data Privacy, Security, and Compliance","weightage":7},{"skill":"Innovation in Data Science Methodologies","weightage":7}],"kpis":[{"points":[{"point":"Increase the ROI of data science projects by 15% by the end of Q4 2026 through optimised resource allocation and strategic project selection.","weightage":20}],"category":"Financial"},{"points":[{"point":"Enhance customer satisfaction by achieving a 10% increase in the Net Promoter Score (NPS) for data-driven solutions by Q4 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce the average time for machine learning model deployment from development to production by 20% by Q3 2026, ensuring faster time-to-market for data solutions.","weightage":20},{"point":"Achieve 95% compliance with data privacy and security standards by Q2 2026, ensuring robust data governance and risk management.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of data science team members participating in professional development programs by 30% by the end of 2026, fostering a culture of continuous learning and innovation.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:24:00.922Z"},{"id":"730758b8-ac46-4045-a7eb-12703b41741f","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Supply Chain Manager","description":null,"department":"Operations","level":"Manager","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"6+ years","experienceMin":6,"experienceMax":12,"educationRequired":["Bachelor's Degree in Supply Chain"],"reportingTo":"VP of Supply Chain","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead supply chain operations and drive efficiency and cost optimization.","Develop and execute supply chain strategies and process improvements.","Oversee procurement, logistics, and inventory management processes.","Ensure supply chain operations align with business objectives.","Drive supply chain innovation and technology adoption."],"heading":"Supply Chain Leadership"},{"points":["Build and manage supply chain teams and specialists.","Establish supply chain best practices and performance metrics.","Foster a culture of continuous improvement and operational excellence.","Mentor supply chain specialists and provide career development.","Ensure effective collaboration between supply chain and other teams."],"heading":"Team Management"},{"points":["Oversee vendor management and supplier relationship optimization.","Manage logistics operations and distribution network efficiency.","Implement supply chain technology solutions and automation.","Ensure compliance with supply chain regulations and standards.","Drive sustainability and environmental responsibility initiatives."],"heading":"Supply Chain Operations"},{"points":["Present supply chain performance reports to VP of Supply Chain.","Collaborate with finance teams on cost optimization strategies.","Manage supply chain budgets and resource allocation.","Build relationships with key suppliers and logistics partners.","Represent supply chain capabilities in cross-functional discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Supply Chain Management, Logistics, or Business Administration","Master's degree in Business Administration (MBA) with a focus on Operations or Supply Chain","Graduate Certificate in Supply Chain and Logistics Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Supply Chain Professional (CSCP) from APICS","Diploma of Logistics from a recognised Australian institution","Certificate IV in Logistics from TAFE or equivalent"],"heading":"Industry-Specific Certifications"},{"points":["Lean Six Sigma Green Belt Certification","Project Management Professional (PMP) Certification","Membership with the Supply Chain and Logistics Association of Australia (SCLAA)"],"heading":"Additional Relevant Qualifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement supply chain strategies aligned with organisational goals and financial services industry standards.","Analyse market trends and regulatory changes in Australia to optimise supply chain operations.","Utilise advanced forecasting techniques to anticipate demand and manage inventory effectively."],"heading":"Supply Chain Strategy and Planning"},{"points":["Establish and maintain strong relationships with key suppliers to ensure quality and compliance with Australian regulations.","Negotiate contracts and agreements that align with organisational objectives and industry best practices.","Monitor supplier performance and implement improvement plans to enhance service delivery."],"heading":"Supplier Relationship Management"},{"points":["Identify and mitigate supply chain risks, ensuring compliance with Australian financial services regulations.","Develop and implement risk management frameworks to safeguard supply chain integrity.","Conduct regular audits and assessments to ensure adherence to industry standards and legal requirements."],"heading":"Risk Management and Compliance"},{"points":["Leverage supply chain management software to enhance operational efficiency and data accuracy.","Implement data-driven decision-making processes to optimise supply chain performance.","Stay updated with technological advancements and integrate relevant tools to support supply chain functions."],"heading":"Technology and Data Management"},{"points":["Lead and mentor a team of supply chain professionals, fostering a culture of continuous improvement.","Develop training programs to enhance team capabilities and ensure alignment with organisational goals.","Promote cross-functional collaboration to drive innovation and efficiency within the supply chain."],"heading":"Leadership and Team Development"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations"},"careerTrack":null,"jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations","skills":[{"skill":"Supply Chain Strategy and Planning","weightage":9},{"skill":"Supplier Relationship Management","weightage":8},{"skill":"Risk Management and Compliance","weightage":8},{"skill":"Technology and Data Management","weightage":9},{"skill":"Leadership and Team Development","weightage":9},{"skill":"Logistics and Inventory Management","weightage":8},{"skill":"Procurement and Cost Optimisation","weightage":7},{"skill":"Stakeholder Collaboration","weightage":7},{"skill":"Change Management and Innovation","weightage":8},{"skill":"Customer Service Excellence","weightage":7}],"kpis":[{"points":[{"point":"Reduce supply chain operational costs by 10% by the end of Q4 2026 through strategic procurement and logistics optimisation.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a 95% on-time delivery rate for all customer orders by the end of Q2 2026, enhancing customer satisfaction and retention.","weightage":25},{"point":"Increase the Net Promoter Score (NPS) for supply chain services by 15 points by the end of Q3 2026, reflecting improved customer experience.","weightage":25}],"category":"Customer"},{"points":[{"point":"Implement and integrate a new supply chain management system by the end of Q1 2026, reducing process cycle time by 20%.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:17:43.948Z"},{"id":"056aa053-772e-4b58-90ba-81564ad2f88a","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Chief Operating Officer","description":null,"department":"Operations","level":"VP","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"12+ years","experienceMin":12,"experienceMax":20,"educationRequired":["MBA","Bachelor's Degree"],"reportingTo":"Chief Executive Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute operational strategies to improve efficiency and productivity.","Lead the operations organization and establish operational excellence standards.","Ensure operational initiatives align with business objectives and growth targets.","Oversee day-to-day operations across all business functions.","Drive process improvement and operational optimization initiatives."],"heading":"Operations Strategy"},{"points":["Build and lead high-performing operations teams across supply chain, business operations, and support functions.","Establish operational best practices, processes, and performance metrics.","Foster a culture of continuous improvement and operational excellence.","Develop operational talent and provide mentorship to team members.","Ensure effective collaboration between operations and other business functions."],"heading":"Team Leadership"},{"points":["Oversee supply chain management and vendor relationships.","Manage business operations and administrative functions.","Implement operational systems and technology solutions.","Ensure compliance with operational regulations and standards.","Drive cost optimization and resource utilization improvements."],"heading":"Operations Management"},{"points":["Present operational performance reports and strategic recommendations to executive leadership.","Collaborate with other C-level executives on operational initiatives.","Manage operational budgets and ensure optimal resource allocation.","Build relationships with key operational partners and vendors.","Represent the company's operational capabilities to external stakeholders."],"heading":"Stakeholder Management"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Management, or a related field","Master of Business Administration (MBA) or equivalent advanced degree","Graduate Diploma in Management or Leadership"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it is not regulated by a licensing body in Australia"],"heading":"Professional Licenses"},{"points":["Certified Practising Accountant (CPA) or Chartered Accountant (CA) for financial oversight","Project Management Professional (PMP) for operations management","Certified Property Manager (CPM) for real estate industry relevance"],"heading":"Industry-Specific Certifications"},{"points":["Australian Institute of Management (AIM) Leadership and Management Certification","Executive Leadership Program from a recognised Australian institution","Advanced Diploma of Leadership and Management"],"heading":"Leadership and Management Certifications"},{"points":["Proven track record of 12-20 years in senior management roles","Experience in the leasing, non-residential real estate, or services industry","Strong strategic planning and operational management skills"],"heading":"Relevant Experience and Skills"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement operational strategies that align with the company's long-term goals and objectives.","Lead cross-functional teams to drive organisational change and improve operational efficiency.","Foster a culture of innovation and continuous improvement within the operations department."],"heading":"Strategic Leadership"},{"points":["Oversee budgeting, forecasting, and financial reporting to ensure alignment with organisational goals.","Analyse financial data to identify trends and opportunities for cost optimisation and revenue growth.","Ensure compliance with Australian financial regulations and standards in all operational activities."],"heading":"Financial Acumen"},{"points":["Develop and implement risk management frameworks to mitigate operational risks.","Ensure adherence to compliance and regulatory requirements specific to the Australian financial services industry.","Conduct regular risk assessments and audits to identify potential vulnerabilities."],"heading":"Risk Management"},{"points":["Drive process improvements to enhance operational efficiency and service delivery.","Implement best practices in operations management to achieve high performance and quality standards.","Utilise data analytics to monitor and optimise operational performance."],"heading":"Operational Excellence"},{"points":["Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies.","Communicate effectively with the board and executive team to align operational initiatives with strategic priorities.","Negotiate and manage contracts with vendors and service providers to ensure value for money."],"heading":"Stakeholder Management"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Operations Leadership","jobFamilyGroup":"C-Suite"},"careerTrack":null,"jobFamily":"Operations Leadership","jobFamilyGroup":"C-Suite","skills":[{"skill":"Operational Strategy Development","weightage":9},{"skill":"Team Leadership and Development","weightage":9},{"skill":"Supply Chain and Vendor Management","weightage":8},{"skill":"Financial Acumen and Budget Management","weightage":8},{"skill":"Risk Management and Compliance","weightage":8},{"skill":"Process Improvement and Operational Optimisation","weightage":9},{"skill":"Stakeholder Management and Communication","weightage":9},{"skill":"Strategic Leadership and Innovation","weightage":7},{"skill":"Data Analytics for Operational 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You will set vision and priorities, oversee integrated campaigns, digital performance, product and customer marketing, insights and analytics, and marketing governance, while partnering with Sales, Product, Risk and Compliance to deliver measurable outcomes. This full-time role offers the opportunity to shape market leadership, build high-performing teams and drive innovation at scale, leveraging 12–20 years’ senior marketing experience.","department":"Sales & Marketing","level":"VP","employmentType":"Full Time","location":"Bangalore","status":"draft","experienceRequired":"12+ years","experienceMin":12,"experienceMax":20,"educationRequired":["MBA","Bachelor's Degree in Marketing"],"reportingTo":"Chief Executive Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute comprehensive marketing strategies to drive brand awareness and growth.","Lead the marketing organization and establish marketing vision and direction.","Ensure marketing initiatives align with business objectives and revenue targets.","Establish marketing best practices, processes, and performance metrics.","Drive content marketing strategy and thought leadership initiatives."],"heading":"Planning and Organising"},{"points":["Oversee brand positioning and messaging across all marketing channels.","Drive customer acquisition and retention through strategic marketing programs.","Build and lead high-performing marketing teams across digital, brand, and content marketing.","Oversee digital marketing campaigns across multiple channels and platforms.","Manage brand marketing initiatives and creative development processes.","Implement marketing automation and customer relationship management systems.","Ensure consistent brand experience across all customer touchpoints.","Manage marketing budgets and ensure optimal ROI on marketing investments."],"heading":"Operations"},{"points":["Ensure effective collaboration between marketing and other business functions.","Present marketing performance reports and strategic recommendations to executive leadership.","Collaborate with sales teams to develop lead generation and conversion strategies."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external marketing partners and agencies.","Represent the company's brand and marketing capabilities to external stakeholders."],"heading":"External Stakeholder Management"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Marketing, Business, Commerce, Communications or a related discipline from an Australian university (or an overseas qualification recognised in Australia via standard equivalency).","Postgraduate qualification highly desirable for 12–20 years’ executive experience: Master of Business Administration (MBA) or Master of Marketing from an Australian institution (or recognised equivalent).","Graduate Certificate/Diploma in Digital Marketing, Data Analytics or Customer Experience from an Australian university or registered training organisation (RTO), relevant to regulated financial services marketing.","Evidence of executive-level capability through substantial senior leadership experience (12–20 years) may be accepted in lieu of a postgraduate degree where organisational policy allows, given the role’s seniority."],"heading":"Essential Academic Qualifications 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(Australian and New Zealand Institute of Insurance and Finance) qualifications (e.g., ANZIIF CIP or higher) to demonstrate insurance industry knowledge recognised across Australia.","AICD Company Directors Course (Australian Institute of Company Directors) or equivalent governance education, relevant to executive decision-making in a highly regulated financial services environment.","RG 146 compliant training (where relevant to role scope) to support understanding of financial products and distribution obligations in Australia, particularly if marketing activities intersect with product information and sales channels.","Training/credentialing in the General Insurance Code of Practice and/or Life Insurance Code of Practice (where applicable to the organisation’s product set) to ensure marketing governance aligns with Australian industry standards."],"heading":"Industry-Specific Certifications (Insurance & Financial Services)"},{"points":["Australian Marketing Institute (AMI) membership and/or Certified Practising Marketer (CPM) status (where eligible), demonstrating professional standing recognised in Australia.","Google Analytics certification (GA4) to support data-led marketing performance management in large-scale financial services environments.","Google Ads Search/Display/Video certifications (as relevant) to evidence capability in paid media governance and performance, particularly important for regulated advertising.","IAB Australia training/certifications (e.g., digital advertising fundamentals) to support best-practice digital media and compliance-aware campaign execution in Australia."],"heading":"Marketing & Digital Professional Certifications (Recognised in Australia)"},{"points":["Privacy and data governance training aligned to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), essential for customer data use in marketing within Australia.","ASIC/financial services compliance training covering misleading or deceptive conduct, financial promotion expectations and record-keeping obligations relevant to marketing in Australia.","Training in APRA CPS 234 (Information Security) awareness and cyber risk fundamentals (as applicable), supporting secure handling of customer and marketing data in regulated entities.","Modern Slavery Act 2018 (Cth) awareness training (where applicable to the organisation’s reporting obligations), relevant to brand, reputation and supplier/agency governance in Australia."],"heading":"Compliance, Risk & Privacy Qualifications (Highly Relevant to Financial Services Marketing)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive marketing strategies aligned with organisational goals and market trends.","Lead cross-functional teams to drive brand positioning and market penetration in the financial services sector.","Utilise data-driven insights to inform decision-making and optimise marketing campaigns."],"heading":"Strategic Marketing 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marketing objectives with broader business goals."],"heading":"Stakeholder Management and Communication"},{"points":["Establish metrics and KPIs to evaluate the effectiveness of marketing initiatives and campaigns.","Conduct regular performance reviews and adjust strategies to ensure continuous improvement.","Utilise advanced analytics to derive actionable insights and drive marketing ROI."],"heading":"Performance Measurement and Analysis"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Marketing Leadership","jobFamilyGroup":"ExCo"},"careerTrack":"Executive","jobFamily":"Executive Leadership","jobFamilyGroup":"Sales & Marketing","skills":[{"skill":"Strategic Marketing Leadership","weightage":9},{"skill":"Financial Services Expertise","weightage":8},{"skill":"Digital Marketing and Innovation","weightage":9},{"skill":"Stakeholder Management and Communication","weightage":8},{"skill":"Performance Measurement and Analysis","weightage":8},{"skill":"Team Leadership and 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targeted training programs and professional development opportunities.","weightage":20},{"point":"Foster a culture of innovation by implementing at least 3 new marketing technologies or strategies by Q4 2026, enhancing overall marketing effectiveness.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.838Z"},{"id":"b33a5c36-9a24-4fbc-9211-faa2c5370846","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Employee Relations Manager","description":null,"department":"Human Resources","level":"Manager","employmentType":"Full-time","location":"Perth","status":"draft","experienceRequired":"5+ years","experienceMin":5,"experienceMax":10,"educationRequired":["Bachelor's Degree in HR"],"reportingTo":"Director of Employee 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performance management processes and employee development programs.","Manage employee engagement surveys and action planning.","Implement workplace policies and procedures.","Ensure compliance with employment laws and workplace regulations.","Drive diversity, equity, and inclusion initiatives."],"heading":"Employee Relations Operations"},{"points":["Present employee relations performance reports to Director of Employee Relations.","Collaborate with business leaders on employee engagement strategies.","Manage employee relations budgets and resource allocation.","Build relationships with external HR consultants and legal partners.","Represent employee relations capabilities in cross-functional discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement employee relations strategies that align with organisational goals and Australian employment laws.","Analyse and interpret workforce data to identify trends and inform strategic decision-making.","Collaborate with senior management to foster a positive workplace culture and enhance employee engagement."],"heading":"Employee Relations Strategy"},{"points":["Facilitate conflict resolution and mediation processes to address workplace disputes effectively.","Provide guidance and support to managers and employees on conflict management techniques.","Ensure compliance with Fair Work Act and other relevant Australian legislation during dispute resolution."],"heading":"Conflict Resolution and Mediation"},{"points":["Design and implement HR policies and procedures that comply with Australian employment standards.","Regularly review and update policies to reflect changes in legislation and industry best practices.","Communicate policy changes effectively to all levels of the organisation."],"heading":"Policy Development and Implementation"},{"points":["Oversee the performance management process to ensure alignment with organisational objectives.","Provide training and support to managers on conducting performance appraisals and feedback sessions.","Utilise performance data to identify areas for employee development and improvement."],"heading":"Performance Management"},{"points":["Ensure organisational compliance with Australian workplace laws and regulations.","Conduct regular audits and risk assessments to identify potential compliance issues.","Develop and implement risk mitigation strategies to protect the organisation from legal and financial liabilities."],"heading":"Compliance and Risk Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Employee Relations","jobFamilyGroup":"HR"},"careerTrack":null,"jobFamily":"Employee Relations","jobFamilyGroup":"HR","skills":[{"skill":"Employee Relations Strategy Development","weightage":9},{"skill":"Conflict Resolution and Mediation","weightage":9},{"skill":"Compliance with Australian Employment Laws","weightage":10},{"skill":"Policy Development and Implementation","weightage":8},{"skill":"Performance Management","weightage":8},{"skill":"Data Analysis for Workforce Trends","weightage":7},{"skill":"Diversity, Equity, and Inclusion Initiatives","weightage":7},{"skill":"Effective Communication and Engagement","weightage":8},{"skill":"Stakeholder Collaboration and Relationship Building","weightage":8},{"skill":"Change Management and Adaptability","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in employee relations-related legal costs by optimising conflict resolution processes by 31 December 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase employee satisfaction scores by 15% in the annual employee engagement survey by 30 June 2026.","weightage":30}],"category":"Customer"},{"points":[{"point":"Ensure 100% compliance with employment laws and workplace regulations through quarterly audits and corrective action plans by 31 December 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Develop and implement a career development program for HR business partners, achieving a 20% increase in internal promotions within the employee relations team by 31 December 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:15:36.701Z"},{"id":"c8bf87b3-29d7-49b3-899f-094f0d65a15e","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Chief Human Resources Officer","description":null,"department":"Human Resources","level":"VP","employmentType":"Full-time","location":"Sydney","status":"draft","experienceRequired":"12+ years","experienceMin":12,"experienceMax":20,"educationRequired":["Master's Degree in HR","Bachelor's Degree"],"reportingTo":"Chief Executive Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute comprehensive human resources strategies to support business growth.","Lead the HR organization and establish people-focused vision and direction.","Ensure HR initiatives align with business objectives and organizational culture.","Oversee talent acquisition, development, and retention strategies.","Drive employee engagement and organizational development initiatives."],"heading":"HR Strategy"},{"points":["Build and lead high-performing HR teams across talent acquisition, employee relations, and HR operations.","Establish HR best practices, policies, and procedures.","Foster a culture of inclusion, diversity, and employee development.","Develop HR talent and provide mentorship to team members.","Ensure effective collaboration between HR and other business functions."],"heading":"Team Leadership"},{"points":["Oversee talent acquisition and recruitment processes.","Manage employee relations and performance management systems.","Implement compensation and benefits programs.","Ensure compliance with employment laws and regulations.","Drive learning and development programs for all employees."],"heading":"HR Operations"},{"points":["Present HR performance reports and strategic recommendations to executive leadership.","Collaborate with other C-level executives on people-related initiatives.","Manage HR budgets and ensure optimal resource allocation.","Build relationships with external HR partners and service providers.","Represent the company's employer brand and culture to external stakeholders."],"heading":"Stakeholder Management"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement HR strategies aligned with the organisational goals and financial services industry standards.","Lead organisational change initiatives to enhance workforce agility and adaptability.","Drive talent management and succession planning to ensure leadership continuity and capability."],"heading":"Strategic Human Resource Management"},{"points":["Ensure HR policies and practices comply with Australian employment laws and financial services regulations.","Develop risk management strategies to mitigate HR-related risks within the organisation.","Oversee the implementation of workplace health and safety standards in accordance with Australian regulations."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Foster a high-performance culture through effective leadership and employee engagement strategies.","Mentor and develop HR team members to enhance their professional growth and contribution to the organisation.","Promote diversity and inclusion initiatives to create an equitable workplace environment."],"heading":"Leadership and People Management"},{"points":["Design competitive compensation and benefits packages that attract and retain top talent in the financial services sector.","Conduct regular market analysis to ensure remuneration practices are aligned with industry benchmarks.","Implement performance-based reward systems to drive employee motivation and productivity."],"heading":"Compensation and Benefits Management"},{"points":["Lead initiatives to strengthen organisational culture and employee engagement.","Implement learning and development programs to enhance workforce skills and capabilities.","Facilitate organisational development interventions to support business growth and transformation."],"heading":"Organisational Development and Culture"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Human Resources Leadership","jobFamilyGroup":"C-Suite"},"careerTrack":null,"jobFamily":"Human Resources Leadership","jobFamilyGroup":"C-Suite","skills":[{"skill":"Strategic Human Resource Management","weightage":9},{"skill":"Leadership and People Management","weightage":9},{"skill":"Regulatory Compliance and Risk Management","weightage":8},{"skill":"Compensation and Benefits Management","weightage":8},{"skill":"Organisational Development and Culture","weightage":8},{"skill":"Stakeholder Management","weightage":7},{"skill":"Talent Acquisition and Retention","weightage":7},{"skill":"Communication and Engagement","weightage":7},{"skill":"Diversity and Inclusion Initiatives","weightage":6},{"skill":"Change Management","weightage":6}],"kpis":[{"points":[{"point":"Increase the retention rate of high-performing employees by 10% by the end of Q4 2026, contributing to a reduction in recruitment costs and improved financial performance.","weightage":20},{"point":"Achieve a 15% reduction in overall HR operational costs by streamlining processes and leveraging technology by Q4 2026.","weightage":20},{"point":"Ensure that at least 95% of compensation and benefits programs are delivered within the allocated budget by the end of the fiscal year 2026.","weightage":20},{"point":"Increase the ROI on learning and development programs by 20% by the end of 2026 through targeted training initiatives that align with business objectives.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase employee engagement scores by 15% by the end of 2026 through the implementation of targeted organisational development initiatives.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:15:22.166Z"},{"id":"b535d09b-503d-45ad-b4ec-d2f14e82f199","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Senior Recruiter","description":null,"department":"Human Resources","level":"Manager","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"6+ years","experienceMin":6,"experienceMax":12,"educationRequired":["Bachelor's Degree in HR"],"reportingTo":"VP of Talent Acquisition","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead recruitment initiatives and drive talent acquisition excellence.","Develop and execute recruitment strategies for key positions.","Oversee candidate sourcing, screening, and selection processes.","Ensure recruitment initiatives align with business objectives.","Drive innovation in recruitment methodologies and technologies."],"heading":"Recruitment Leadership"},{"points":["Build and manage recruitment teams and specialists.","Establish recruitment best practices and performance metrics.","Foster a culture of candidate-centric recruitment and continuous improvement.","Mentor recruiters and provide career development.","Ensure effective collaboration between recruitment and hiring managers."],"heading":"Team Management"},{"points":["Oversee employer branding and candidate attraction strategies.","Manage recruitment technology platforms and applicant tracking systems.","Implement diversity and inclusion initiatives in recruitment processes.","Ensure compliance with employment laws and recruitment regulations.","Drive recruitment analytics and data-driven decision making."],"heading":"Recruitment Operations"},{"points":["Present recruitment performance reports to VP of Talent Acquisition.","Collaborate with business leaders on workforce planning and hiring strategies.","Manage recruitment budgets and resource allocation.","Build relationships with external recruitment partners and agencies.","Represent recruitment capabilities in cross-functional discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Human Resources, Business Administration, or a related field","Postgraduate qualification in Human Resources or Organisational Psychology","Certificate IV in Human Resource Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for the role of Senior Recruiter in Australia"],"heading":"Professional Licenses"},{"points":["Certified Professional Recruiter (CPR) from the Recruitment, Consulting and Staffing Association (RCSA)","Professional Membership with the Australian Human Resources Institute (AHRI)","Diploma of Leadership and Management"],"heading":"Industry-Specific Certifications"},{"points":["Advanced Diploma of Management (Human Resources)","Certificate in Recruitment Practice","Training in Employment Law and Industrial Relations"],"heading":"Additional Relevant Qualifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement strategic recruitment plans aligned with organisational goals and market trends.","Analyse workforce data to forecast hiring needs and adjust recruitment strategies accordingly.","Collaborate with senior management to understand and anticipate future talent requirements."],"heading":"Talent Acquisition Strategy"},{"points":["Utilise advanced sourcing techniques to identify and attract top talent within the financial services sector.","Build and maintain a strong talent pipeline through networking and relationship management.","Leverage social media and digital platforms to enhance employer branding and candidate engagement."],"heading":"Candidate Sourcing and Engagement"},{"points":["Conduct competency-based interviews to assess candidate suitability and cultural fit.","Implement structured interview processes to ensure consistency and compliance with Australian employment laws.","Provide training and guidance to hiring managers on effective interviewing techniques."],"heading":"Interviewing and Selection"},{"points":["Ensure recruitment practices adhere to Australian employment legislation and industry regulations.","Maintain accurate and secure candidate records in compliance with privacy laws.","Identify and mitigate potential risks in the recruitment process to protect organisational interests."],"heading":"Compliance and Risk Management"},{"points":["Build strong relationships with internal stakeholders to understand their recruitment needs and challenges.","Communicate effectively with candidates, providing timely updates and feedback throughout the recruitment process.","Collaborate with external partners, such as recruitment agencies, to enhance sourcing capabilities."],"heading":"Stakeholder Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Talent Acquisition","jobFamilyGroup":"HR"},"careerTrack":null,"jobFamily":"Talent Acquisition","jobFamilyGroup":"HR","skills":[{"skill":"Strategic Recruitment Planning","weightage":9},{"skill":"Advanced Candidate Sourcing Techniques","weightage":8},{"skill":"Competency-Based Interviewing","weightage":9},{"skill":"Recruitment Technology and ATS Management","weightage":8},{"skill":"Compliance with Australian Employment Laws","weightage":9},{"skill":"Stakeholder Management and Collaboration","weightage":8},{"skill":"Diversity and Inclusion Initiatives","weightage":7},{"skill":"Leadership and Team Management","weightage":9},{"skill":"Data-Driven Recruitment Analytics","weightage":7},{"skill":"Employer Branding and Candidate Engagement","weightage":8}],"kpis":[{"points":[{"point":"Increase recruitment ROI by reducing cost-per-hire by 10% by the end of Q4 2026 through optimised sourcing strategies and vendor negotiations.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a candidate satisfaction score of 85% or higher in post-interview surveys by the end of Q2 2026, ensuring a candidate-centric recruitment process.","weightage":25}],"category":"Customer"},{"points":[{"point":"Reduce average time-to-fill for key positions by 15% by the end of Q3 2026 through streamlined screening and selection processes.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Increase the recruitment team's participation in professional development programs by 20% by the end of 2026 to foster innovation and continuous improvement.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:15:57.106Z"},{"id":"64a21dc3-7f8e-4b0e-993c-3269d8fd6304","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Procurement Specialist","description":"As a Procurement Specialist in Operations at ABC Limited (Melbourne), reporting to the Supply Chain Manager, you will drive value and risk-managed sourcing across our Insurance and Financial Services business. You will manage end-to-end procurement activities, support contract and supplier negotiations, monitor supplier performance, ensure compliance with policies and governance, and partner with stakeholders to deliver cost, service and quality outcomes. This full-time role offers strong exposure to enterprise-scale procurement, opportunities to influence strategic decisions, and clear pathways for professional growth.","department":"Operations","level":"Specialist","employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":"3+ years","experienceMin":3,"experienceMax":8,"educationRequired":["Bachelor's Degree in Supply Chain"],"reportingTo":"Supply Chain Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement procurement strategies for assigned categories.","Drive innovation in procurement methodologies and technologies.","Implement procurement technology solutions and automation.","Implement cost reduction and efficiency improvement initiatives.","Contribute to procurement budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Execute procurement processes and drive cost optimization initiatives.","Oversee vendor management and supplier relationship optimization.","Participate in vendor selection and contract negotiation processes.","Drive continuous improvement in procurement processes.","Manage supplier performance and compliance monitoring."],"heading":"Operations"},{"points":["Collaborate with procurement team members and other departments.","Ensure effective communication with cross-functional teams.","Collaborate with finance teams on cost optimization strategies.","Present procurement performance reports to Supply Chain Manager.","Represent procurement capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with key suppliers and procurement partners."],"heading":"External Stakeholder Management"},{"points":["Ensure procurement initiatives align with business objectives.","Ensure compliance with procurement regulations and standards.","Drive sustainability and environmental responsibility initiatives."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Supply Chain Management, Procurement, Business, Commerce, Finance, Accounting, Economics or a closely related discipline (Australian university or recognised equivalent) — appropriate for 3–8 years’ procurement experience in financial services.","Graduate Certificate (AQF Level 8) in Supply Chain/Procurement, Commercial Law, Contract Management or Business (optional but highly regarded for mid-level procurement roles in regulated environments; must be from an Australian RTO/university or recognised equivalent).","TAFE/Registered Training Organisation qualification such as Diploma of Procurement and Contracting (AQF Level 5) or Diploma of Business (Procurement/Operations stream) — acceptable alternative where experience is strong; must be issued by an Australian RTO.","Short course in contract law and commercial contracting fundamentals (Australian provider; e.g., university executive education or recognised professional training) — directly relevant to supplier agreements and risk controls in insurance/financial services.","Training in procurement analytics and reporting (e.g., spend analysis, category management fundamentals) delivered by an Australian-recognised provider — relevant to governance, cost control and auditability in financial services."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific occupational licence is typically required in Australia for a Procurement Specialist role, as procurement is not a licensed trade or regulated occupation.","If the role includes purchasing/negotiating insurance products or providing financial product advice, an Australian Financial Services Licence (AFSL) authorisation (via the employer/licensee) may be required — only applicable if duties extend beyond procurement into financial services advice/distribution.","If the role includes handling or arranging general insurance on behalf of the business, appropriate ASIC RG 146 compliant training and authorisation under the organisation’s AFSL may be required — role-dependent rather than standard procurement licensing.","If the role requires driving as part of supplier/site visits, a current Australian driver licence may be required by the employer — operational requirement, not a procurement professional licence."],"heading":"Professional Licences (if applicable to the role)"},{"points":["CIPS (Chartered Institute of Procurement & Supply) certification at Level 4–6 (e.g., Diploma/Advanced Diploma/Professional Diploma) — widely recognised in Australia and relevant to category management, sourcing and contract governance in financial services.","Chartered Institute of Procurement & Supply (CIPS) membership (e.g., MCIPS where eligible) — recognised in Australia and supports professional standards, ethics and continuing professional development.","World Commerce & Contracting (WorldCC) certification (e.g., Contract & Commercial Management Practitioner/Advanced Practitioner) — relevant to complex supplier contracts, risk allocation and compliance expectations in insurance and financial services.","AIPMM Certified Professional in Supply Management (CPSM) or equivalent internationally recognised procurement credential accepted in Australia — relevant to strategic sourcing and supplier performance management in large organisations.","ISO 27001/Information Security awareness training or certification (Australian-recognised provider) — highly relevant in insurance/financial services procurement where third-party risk, data security and vendor due diligence are critical."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement sourcing strategies that align with organisational goals and market trends.","Evaluate and select suppliers based on quality, cost, and reliability to ensure optimal procurement outcomes.","Foster strong relationships with key suppliers to negotiate favourable terms and manage performance effectively."],"heading":"Strategic Sourcing and Supplier Management"},{"points":["Draft, review, and manage procurement contracts ensuring compliance with Australian legal standards.","Negotiate contract terms and conditions to achieve cost savings and risk mitigation.","Monitor contract performance and address any discrepancies or issues promptly."],"heading":"Contract Management and Negotiation"},{"points":["Identify and assess procurement risks and develop mitigation strategies in line with organisational risk management frameworks.","Ensure procurement activities comply with relevant Australian regulations and industry standards.","Maintain up-to-date knowledge of changes in procurement legislation and best practices."],"heading":"Risk Management and Compliance"},{"points":["Conduct financial analysis to support procurement decisions and identify cost-saving opportunities.","Develop and manage procurement budgets, ensuring alignment with organisational financial objectives.","Analyse market trends and pricing to inform procurement strategies and decisions."],"heading":"Financial Analysis and Cost Management"},{"points":["Utilise procurement software and tools to streamline processes and improve efficiency.","Analyse procurement data to generate insights and support strategic decision-making.","Ensure data integrity and accuracy in procurement systems and reports."],"heading":"Technology and Data Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations"},"careerTrack":"Individual Contributor","jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations","skills":[{"skill":"Strategic Sourcing and Supplier Management","weightage":9},{"skill":"Contract Management and Negotiation","weightage":9},{"skill":"Risk Management and Compliance","weightage":8},{"skill":"Financial Analysis and Cost 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efficiency.","weightage":25},{"point":"Ensure 100% compliance with procurement regulations and standards by conducting quarterly audits and reviews throughout 2025.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-12T11:01:46.149Z"},{"id":"29f963b8-66a6-4b97-ad63-74b9d0569e8a","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Senior Engineering Manager","description":"As Senior Engineering Manager at ABC Limited in Melbourne, you’ll lead high-performing engineering teams delivering secure, scalable platforms for our Insurance and Financial Services customers, reporting to the VP of Engineering. You’ll set technical direction, drive delivery excellence, uplift engineering standards, and partner with Product, Architecture, Security and Operations to translate strategy into outcomes. You’ll coach and develop leaders, strengthen capability and culture, and ensure governance, risk and compliance are embedded in delivery. This full-time role offers meaningful impact, modern engineering challenges, and strong growth pathways.","department":"Technology","level":"Manager","employmentType":"Full Time","location":"Mumbai","status":"draft","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["Bachelor's Degree in Computer Science"],"reportingTo":"VP of Engineering","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute engineering strategies for complex technical projects.","Establish engineering best practices, coding standards, and development processes.","Manage engineering budgets and resource allocation for multiple teams."],"heading":"Planning and Organising"},{"points":["Lead multiple engineering teams and drive technical excellence in software development.","Oversee software architecture decisions and technical implementation.","Ensure engineering teams deliver high-quality, scalable solutions.","Drive technical innovation and adoption of new technologies.","Build and manage high-performing engineering teams and individual contributors.","Oversee system design and technical decision-making for complex projects.","Ensure code quality, testing, and deployment processes meet standards.","Manage technical debt and system performance optimization.","Implement DevOps practices and CI/CD pipeline improvements."],"heading":"Operations"},{"points":["Ensure effective collaboration between engineering teams and product management.","Present engineering updates and technical recommendations to VP of Engineering.","Collaborate with product managers on technical feasibility and roadmap planning.","Represent engineering capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external technical partners and vendors."],"heading":"External Stakeholder Management"},{"points":["Ensure security best practices and compliance requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Engineering (Software/Computer/Systems), Computer Science, Information Technology, or a closely related discipline from an Australian university or an overseas institution recognised in Australia (appropriate for 8–15 years’ senior leadership experience).","Postgraduate qualification (AQF Level 9) such as a Master of Engineering, Master of Information Technology, or MBA (Technology/Strategy focus) from an Australian provider or internationally recognised equivalent, supporting senior engineering management in a regulated financial services environment.","Graduate Certificate/Diploma (AQF Level 8) in Leadership/Management, Project Management, or Enterprise Architecture from an Australian RTO/university (or recognised equivalent), aligned to leading large engineering teams and delivery governance.","Formal training in secure software engineering and risk management (e.g., university short course or recognised provider) covering threat modelling, secure SDLC, and operational resilience, relevant to insurance and financial services expectations in Australia.","Tertiary-level coursework or accredited training in data governance/privacy and regulatory compliance (e.g., privacy, records management, risk) from an Australian provider, supporting compliance obligations common in Australian financial services."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory professional licence is typically required for a Senior Engineering Manager in software/technology within insurance and financial services in Australia, as the role generally does not involve signing off regulated engineering designs for public works.","If the role includes practising as a Professional Engineer in Victoria (e.g., engineering design sign-off beyond software), registration under the Professional Engineers Registration Scheme (Victoria) may be required; otherwise it is not essential for most technology-focused engineering management roles.","No Australian financial services licence (e.g., AFSL) is generally required for engineering leadership roles unless the position provides financial product advice or deals in financial products; this is typically outside scope for engineering management.","No statutory trade licences are usually applicable (e.g., electrical/mechanical) unless the role extends into facilities/plant engineering, which is uncommon for technology departments in large insurers."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Certified Practising Engineer (CPEng) through Engineers Australia (or eligibility/working towards), recognised nationally and valued for senior engineering leadership credibility in Australia (particularly where engineering governance and assurance are required).","Project/Delivery certification: PRINCE2 Practitioner (AXELOS) or PMI PMP (PMI) or AIPM Certified Practising Project Manager (CPPM), recognised in Australia and relevant to large-scale delivery governance in financial services.","IT service management certification: ITIL 4 Managing Professional (AXELOS) or ITIL 4 Leader, widely recognised in Australia and relevant to operational excellence, incident/problem management, and service reliability in regulated environments.","Security certification aligned to financial services risk: CISSP (ISC2) or CISM (ISACA), recognised in Australia and relevant to security governance, risk management, and assurance expectations in insurance and financial services.","Cloud/architecture certification relevant to enterprise platforms: AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect, recognised in Australia and relevant to modernising insurer platforms and meeting resilience requirements."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrate strong leadership skills to guide and mentor engineering teams, fostering a collaborative and innovative work environment.","Develop and implement strategies for team growth and skill enhancement, aligning with organisational goals.","Effectively manage cross-functional teams, ensuring clear communication and alignment with business objectives."],"heading":"Leadership and Team Management"},{"points":["Leverage extensive technical knowledge to drive the development of cutting-edge financial services solutions.","Stay abreast of emerging technologies and industry trends to ensure competitive advantage and innovation.","Oversee the architecture and design of scalable, secure, and high-performance systems."],"heading":"Technical Expertise and Innovation"},{"points":["Lead complex engineering projects from conception to delivery, ensuring adherence to timelines and budgets.","Implement best practices in project management, including Agile methodologies, to enhance efficiency and quality.","Coordinate with stakeholders to define project scope, objectives, and deliverables."],"heading":"Project Management and Delivery"},{"points":["Ensure all engineering activities comply with Australian financial services regulations and standards.","Develop and implement risk management strategies to mitigate potential technical and operational risks.","Collaborate with compliance teams to maintain up-to-date knowledge of regulatory changes and their impact on engineering processes."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Build and maintain strong relationships with internal and external stakeholders to support business objectives.","Communicate complex technical concepts to non-technical stakeholders effectively.","Facilitate regular updates and reporting to senior management on engineering progress and challenges."],"heading":"Stakeholder Engagement and Communication"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":"Management","jobFamily":"Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Software Architecture and Design","weightage":9},{"skill":"Leadership and Team Management","weightage":9},{"skill":"Project Management and Agile Methodologies","weightage":8},{"skill":"DevOps Practices and CI/CD Pipeline Implementation","weightage":8},{"skill":"Technical Innovation and Adoption of New Technologies","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":7},{"skill":"Stakeholder Engagement and Communication","weightage":7},{"skill":"System Performance Optimisation","weightage":7},{"skill":"Mentoring and Career Development","weightage":6},{"skill":"Security Best Practices and Compliance","weightage":6}],"kpis":[{"points":[{"point":"Increase the ROI of engineering projects by 10% by the end of Q4 2026 through optimised resource allocation and cost management.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher for software solutions delivered by engineering teams by the end of Q2 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Reduce the average time to deploy new software features by 20% by the end of Q3 2026 through improved CI/CD pipeline efficiency.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of engineers participating in professional development programs by 30% by the end of Q4 2026 to foster a culture of continuous learning.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-11T08:31:35.541Z"},{"id":"a28b5dfc-9abb-4c2f-aad5-effcee820ff5","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"VP of Engineering","description":null,"department":"Technology","level":"Director","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"10+ years","experienceMin":10,"experienceMax":18,"educationRequired":["Master's Degree in Computer Science","Bachelor's Degree"],"reportingTo":"Chief Technology Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead engineering teams and drive technical excellence across all engineering functions.","Develop and execute engineering strategies aligned with product and business goals.","Oversee software development lifecycle and engineering processes.","Ensure scalable and maintainable code architecture and infrastructure.","Drive technical innovation and adoption of new technologies."],"heading":"Engineering Leadership"},{"points":["Build and manage high-performing engineering teams and managers.","Establish engineering best practices, coding standards, and development processes.","Foster a culture of technical excellence, collaboration, and continuous learning.","Mentor engineering managers and senior engineers.","Ensure effective collaboration between engineering and product teams."],"heading":"Team Management"},{"points":["Oversee system architecture and technical decision-making.","Ensure code quality, testing, and deployment processes.","Manage technical debt and system performance optimization.","Implement DevOps practices and CI/CD pipelines.","Ensure security best practices and compliance requirements."],"heading":"Technical Operations"},{"points":["Present engineering updates and technical recommendations to CTO and executive team.","Collaborate with product management on technical feasibility and roadmap planning.","Manage engineering budgets and resource allocation.","Build relationships with external technical partners and vendors.","Represent engineering capabilities in technical discussions with stakeholders."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Engineering, Computer Science, or a related field","Master's degree in Business Administration (MBA) or Engineering Management","Postgraduate qualifications in Technology Management or a related discipline"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Professional Engineer (CPEng) from Engineers Australia","Project Management Professional (PMP) certification","Certified Information Systems Security Professional (CISSP) for technology security relevance"],"heading":"Industry-Specific Certifications"},{"points":["Chartered Manager (CMgr) from the Australian Institute of Management","Executive Leadership Certificate from a recognised Australian institution","Advanced Diploma of Leadership and Management"],"heading":"Leadership and Management Certifications"},{"points":["AWS Certified Solutions Architect","Microsoft Certified: Azure Solutions Architect Expert","ITIL Foundation Certification for IT service management"],"heading":"Technical Skills and Competency Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and communicate a clear engineering vision aligned with Nuvama's strategic goals.","Foster a culture of innovation and continuous improvement within the engineering team.","Lead cross-functional teams to deliver complex financial technology solutions."],"heading":"Leadership and Strategic Vision"},{"points":["Demonstrate deep understanding of financial services technology trends and their application.","Drive the adoption of emerging technologies to enhance product offerings and operational efficiency.","Ensure robust architecture and design principles are applied across all engineering projects."],"heading":"Technical Expertise and Innovation"},{"points":["Ensure all engineering practices comply with Australian financial regulations and standards.","Implement risk management strategies to mitigate technology-related risks.","Collaborate with legal and compliance teams to ensure adherence to industry regulations."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Oversee the planning and execution of engineering projects within budget and timelines.","Optimise resource allocation to maximise team productivity and project outcomes.","Utilise agile methodologies to enhance project delivery and responsiveness to change."],"heading":"Project and Resource Management"},{"points":["Build strong relationships with internal and external stakeholders to support business objectives.","Communicate complex technical concepts to non-technical stakeholders effectively.","Collaborate with the CTO and other executives to align engineering initiatives with business strategy."],"heading":"Stakeholder Engagement and Communication"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":null,"jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Engineering Leadership and Strategy Development","weightage":9},{"skill":"Software Development Lifecycle Management","weightage":8},{"skill":"System Architecture and Technical Decision-Making","weightage":9},{"skill":"DevOps Practices and CI/CD Implementation","weightage":8},{"skill":"Technical Innovation and Adoption of New Technologies","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":7},{"skill":"Project and Resource Management","weightage":8},{"skill":"Stakeholder Engagement and Communication","weightage":7},{"skill":"Team Management and Mentorship","weightage":9},{"skill":"Security Best Practices and Compliance","weightage":7}],"kpis":[{"points":[{"point":"Increase the engineering department's contribution to company profitability by reducing operational costs by 10% through process optimisation and technology upgrades by 31 December 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 90% or higher for engineering-related services and support by 30 June 2026, as measured by customer feedback surveys.","weightage":20}],"category":"Customer"},{"points":[{"point":"Improve software release cycle efficiency by reducing the average time from development to deployment by 20% by 31 March 2026, ensuring high-quality code and minimal defects.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of engineering team members participating in professional development programs by 30% by 31 December 2026, to foster a culture of continuous learning and innovation.","weightage":20},{"point":"Implement at least two new innovative technologies or practices within the engineering department by 30 September 2026, to enhance technical capabilities and maintain competitive advantage.","weightage":20}],"category":"Learning and 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Reporting to the Director of Employee Relations, you will lead end-to-end employee relations matters, provide pragmatic advice to leaders, manage investigations and complex casework, support enterprise agreement and policy interpretation, and drive fair, consistent outcomes aligned to legislation and company values. You will partner closely with HR and business stakeholders to strengthen capability, reduce risk and improve workplace culture, with strong scope for professional growth in a large, dynamic organisation.","department":"HR","level":"Manager","employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":"5+ years","experienceMin":5,"experienceMax":10,"educationRequired":["Bachelor's Degree in HR"],"reportingTo":"Director of Employee Relations","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute employee relations strategies and programs.","Establish employee relations best practices and conflict resolution procedures.","Manage employee relations budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead employee relations initiatives and drive positive workplace culture.","Oversee employee conflict resolution and workplace investigations.","Drive employee satisfaction and retention improvement initiatives.","Oversee performance management processes and employee development programs.","Manage employee engagement surveys and action planning.","Implement workplace policies and procedures."],"heading":"Operations"},{"points":["Build and manage employee relations teams and HR business partners.","Mentor HR business partners and provide career development.","Ensure effective collaboration between employee relations and other HR functions.","Collaborate with business leaders on employee engagement strategies.","Represent employee relations capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external HR consultants and legal partners."],"heading":"External Stakeholder Management"},{"points":["Ensure employee relations initiatives align with organizational values.","Ensure compliance with employment laws and workplace regulations.","Drive diversity, equity, and inclusion initiatives.","Present employee relations performance reports to Director of Employee Relations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Human Resource Management, Industrial Relations, Employment Relations, Business (HR major) or Law (recognised Australian university or equivalent AQF 7) — appropriate baseline for 5–10 years’ ER leadership in a large insurer/financial services organisation","Postgraduate qualification desirable for senior ER practice: Graduate Diploma or Master of Human Resource Management/Employment Relations/Industrial Relations (AQF 8–9; Australian provider or assessed equivalent) — supports complex case management, bargaining and governance in regulated financial services","Short course in Australian employment law and industrial relations (e.g., Fair Work Act 2009, modern awards, enterprise agreements, adverse action, termination, WHS interface) delivered by an Australian university/registered training organisation — directly relevant to ER risk in insurance/financial services","Formal training in workplace investigations (e.g., Certificate in Workplace Investigations or equivalent Australian-recognised program covering procedural fairness, evidence handling, report writing) — essential for misconduct, bullying/harassment and regulatory-sensitive matters","Training in dispute resolution/mediation (Australian-recognised course aligned to National Mediator Accreditation System principles or equivalent) — relevant to resolving grievances and industrial disputes in a 1000+ employee environment"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific statutory professional licence is required in Australia to perform an Employee Relations Manager role — ER practice is not a licensed occupation under Australian law","If providing legal services or representing the organisation as a legal practitioner (beyond HR/ER advisory), a current Australian practising certificate issued by the relevant state/territory legal admissions authority would be required — only applicable if the role is designated as a legal role","If acting as an accredited mediator in formal mediations, National Mediator Accreditation System (NMAS) accreditation may be required by the engaging parties — not mandatory for internal ER but relevant for external/structured mediations","If the role includes delivering accredited training (e.g., compliance or HR programs) as a trainer/assessor, a current Certificate IV in Training and Assessment (TAE40122 or successor) may be required — only applicable where training delivery is part of the position"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Australian HR Institute (AHRI) certification (e.g., CAHRI/MAHRI) — nationally recognised professional standard supporting senior ER capability in large Australian organisations, including financial services","Governance, Risk and Compliance (GRC) qualification relevant to regulated financial services (e.g., AICD Company Directors Course or Governance Institute of Australia governance/risk programs) — supports ER governance, conduct risk and board-level reporting expectations in insurance/financial services","Certification or formal training in psychosocial risk and WHS for office-based environments (Australian-recognised provider; aligned to Safe Work Australia model WHS laws and psychosocial hazard guidance) — relevant to managing psychosocial hazards, complaints and regulator expectations","Privacy and data handling training aligned to the Privacy Act 1988 (Cth) and OAIC guidance (Australian-recognised provider) — relevant to sensitive employee data, investigations and record-keeping in financial services","Change management certification (e.g., Prosci Change Management Certification or equivalent widely recognised in Australia) — relevant to restructures, consultation obligations and workforce change programs common in large insurers"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement employee relations strategies that align with organisational goals and Australian employment laws.","Analyse and interpret workforce data to identify trends and inform strategic decision-making.","Collaborate with senior management to foster a positive workplace culture and enhance employee engagement."],"heading":"Employee Relations Strategy"},{"points":["Facilitate conflict resolution and mediation processes to address workplace disputes effectively.","Provide guidance and support to managers and employees on conflict management techniques.","Ensure compliance with Fair Work Act and other relevant Australian legislation during dispute resolution."],"heading":"Conflict Resolution and Mediation"},{"points":["Design and implement HR policies and procedures that comply with Australian employment standards.","Regularly review and update policies to reflect changes in legislation and industry best practices.","Communicate policy changes effectively to all levels of the organisation."],"heading":"Policy Development and Implementation"},{"points":["Oversee the performance management process to ensure alignment with organisational objectives.","Provide training and support to managers on conducting performance appraisals and feedback sessions.","Utilise performance data to identify areas for employee development and improvement."],"heading":"Performance Management"},{"points":["Ensure organisational compliance with Australian workplace laws and regulations.","Conduct regular audits and risk assessments to identify potential compliance issues.","Develop and implement risk mitigation strategies to protect the organisation from legal and financial liabilities."],"heading":"Compliance and Risk Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Employee Relations","jobFamilyGroup":"HR"},"careerTrack":"Management","jobFamily":"Employee 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30 June 2026.","weightage":30}],"category":"Customer"},{"points":[{"point":"Ensure 100% compliance with employment laws and workplace regulations through quarterly audits and corrective action plans by 31 December 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Develop and implement a career development program for HR business partners, achieving a 20% increase in internal promotions within the employee relations team by 31 December 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-12T11:01:45.215Z"},{"id":"00084b12-9b61-4725-8d0b-71a501ff07eb","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"VP of Talent Acquisition","description":null,"department":"Human Resources","level":"Director","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"10+ 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acquisition specialists.","Ensure effective collaboration between talent acquisition and hiring managers."],"heading":"Team Management"},{"points":["Oversee employer branding and candidate attraction strategies.","Manage recruitment technology platforms and applicant tracking systems.","Implement diversity and inclusion initiatives in recruitment processes.","Ensure compliance with employment laws and recruitment regulations.","Drive recruitment analytics and data-driven decision making."],"heading":"Recruitment Operations"},{"points":["Present talent acquisition performance reports to CHRO and executive team.","Collaborate with business leaders on workforce planning and hiring strategies.","Manage talent acquisition budgets and resource allocation.","Build relationships with external recruitment partners and agencies.","Represent talent acquisition capabilities in strategic discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Human Resources Management or related field","Master's degree in Business Administration (MBA) with a focus on Human Resources","Graduate Certificate in Talent Management","Diploma in Leadership and Management","Certificate IV in Human Resource Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Professional in Human Resources (CPHR) from the Australian HR Institute","Senior Professional in Human Resources (SPHR) certification","Talent Management Practitioner Certification","Certification in Recruitment and Selection","Advanced Diploma of Leadership and Management"],"heading":"Industry-Specific Certifications"},{"points":["Executive Leadership Program","Advanced Management Program","Strategic Human Resource Leadership Certification","Certificate in Organisational Leadership","Diploma of Business (Leadership)"],"heading":"Leadership and Management Qualifications"},{"points":["Extensive experience in talent acquisition and recruitment strategies","Proven track record in managing large teams and HR projects","Experience in the leasing, non-residential real estate, or services industry","Strong understanding of Australian employment laws and regulations","Demonstrated ability to develop and implement HR policies and procedures"],"heading":"Relevant Experience and Skills"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive talent acquisition strategies aligned with organisational goals and the financial services industry.","Leverage data analytics to forecast hiring needs and trends within the Australian market.","Drive employer branding initiatives to attract top-tier talent in the competitive financial services sector."],"heading":"Strategic Talent Acquisition"},{"points":["Lead and mentor a high-performing talent acquisition team, fostering a culture of continuous improvement and innovation.","Establish clear performance metrics and accountability frameworks for recruitment teams.","Promote diversity and inclusion in hiring practices, ensuring compliance with Australian employment laws."],"heading":"Leadership and Team Management"},{"points":["Collaborate with senior leadership to understand and anticipate workforce needs and align recruitment strategies accordingly.","Build and maintain strong relationships with external recruitment agencies and industry networks.","Communicate effectively with internal stakeholders to ensure alignment on talent acquisition objectives and outcomes."],"heading":"Stakeholder Engagement"},{"points":["Ensure all recruitment processes comply with Australian employment legislation and financial services regulations.","Implement risk management strategies to mitigate potential hiring risks and ensure ethical recruitment practices.","Stay updated on changes in employment law and industry standards to proactively adjust recruitment policies."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Utilise advanced recruitment technologies and platforms to streamline the hiring process and enhance candidate experience.","Implement innovative sourcing techniques to identify and engage passive candidates in the financial services industry.","Evaluate and integrate AI-driven tools to improve recruitment efficiency and decision-making."],"heading":"Technology and Innovation"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Talent Acquisition","jobFamilyGroup":"HR"},"careerTrack":null,"jobFamily":"Talent Acquisition","jobFamilyGroup":"HR","skills":[{"skill":"Strategic Talent Acquisition","weightage":9},{"skill":"Leadership and Team Management","weightage":9},{"skill":"Recruitment Technology and Platforms","weightage":8},{"skill":"Data Analytics for Recruitment","weightage":8},{"skill":"Diversity and Inclusion Initiatives","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":9},{"skill":"Stakeholder Engagement and Collaboration","weightage":8},{"skill":"Communication and Engagement","weightage":7},{"skill":"Innovation in Recruitment 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partnerships.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:17:32.970Z"},{"id":"3017a06a-73b1-4dac-9f81-9311c8b883ec","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Engineering Manager","description":"As Engineering Manager at ABC Limited in Darwin, reporting to the VP of Engineering, you will lead high-performing teams delivering secure, scalable technology for our Insurance and Financial Services platforms. You’ll set engineering direction, drive delivery excellence, and partner with Product, Architecture, Security and Operations to improve reliability, quality and customer outcomes. Key accountabilities include people leadership, coaching and performance management, technical decision-making, agile planning, risk and incident management, and continuous improvement across CI/CD and engineering standards. This full-time role offers strong growth, visibility and impact in a 1000+ employee organisation.","department":"Technology","level":"Manager","employmentType":"Full Time","location":"Darwin","status":"draft","experienceRequired":"6+ years","experienceMin":6,"experienceMax":12,"educationRequired":["Bachelor's Degree in Computer Science"],"reportingTo":"VP of Engineering","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute engineering strategies for assigned projects.","Establish engineering best practices and development processes.","Manage engineering budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead engineering teams and drive technical excellence in software development.","Oversee software development lifecycle and technical implementation.","Ensure engineering teams deliver quality solutions on time and within budget.","Drive technical innovation and continuous improvement initiatives.","Oversee system design and technical decision-making.","Ensure code quality, testing, and deployment processes.","Manage technical debt and system performance optimization.","Implement DevOps practices and CI/CD pipeline improvements."],"heading":"Operations"},{"points":["Ensure effective collaboration between engineering and product teams.","Mentor engineers and provide technical guidance and career development.","Present engineering updates and technical recommendations to VP of Engineering.","Collaborate with product managers on technical requirements and planning.","Represent engineering capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external technical partners and vendors."],"heading":"External Stakeholder Management"},{"points":["Ensure security best practices and compliance requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor of Engineering (Software, Computer Systems, Electrical/Electronics) or Bachelor of Computer Science/Information Technology from an Australian university (or overseas equivalent assessed as comparable in Australia) — appropriate baseline for an Engineering Manager in a regulated financial services environment","Postgraduate qualification desirable for 6–12 years’ experience: Graduate Certificate/Diploma or Master of Information Technology, Software Engineering, Engineering Management, or MBA (Technology/Operations focus) from an Australian-recognised provider — supports leadership, governance and delivery in Insurance and Financial Services","Formal training in secure software development and risk management (e.g., university short course or recognised provider course aligned to ASD Essential Eight and secure SDLC) — directly relevant to protecting customer data and meeting financial services security expectations in Australia","Project delivery education such as PRINCE2 Foundation/Practitioner course completion or equivalent project management coursework from an Australian-recognised RTO/university — relevant to large-scale delivery and governance common in insurers and financial services organisations"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory occupational licence is typically required in Australia for an Engineering Manager role focused on software/technology within Insurance and Financial Services — the role is generally not a licensed trade or statutory engineering sign-off position","If the role includes statutory engineering design/sign-off for building services, electrical or other regulated engineering work in the NT, registration as a Professional Engineer under NT legislation (via the NT Board of Professional Engineers) may be required — only applicable if the position involves regulated engineering services","If the role includes providing financial product advice or acting as an authorised representative, an Australian Financial Services Licence (AFSL) authorisation pathway would be required — typically not applicable to engineering management roles, but relevant in financial services contexts","Any required workplace licences (e.g., White Card for construction sites) are only applicable if the role involves on-site construction/field work — generally not required for technology engineering management in an insurer"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Certified Information Systems Security Professional (CISSP) or equivalent senior security certification recognised in Australia — supports governance of security controls and risk in Insurance and Financial Services","Certified Information Security Manager (CISM) or ISO/IEC 27001 Lead Implementer/Lead Auditor (recognised in Australia) — relevant to security management systems, audit readiness and regulatory expectations in financial services","ITIL 4 Foundation (AXELOS) — relevant to service management, incident/problem/change controls and operational stability expected in large Australian insurers","Cloud platform certification at associate/professional level (AWS Certified Solutions Architect, Microsoft Azure Solutions Architect Expert, or Google Professional Cloud Architect) — relevant to modern insurance platforms and Australian data/security requirements","Scaled Agile certification (SAFe Agilist/SAFe Scrum Master) or Scrum Master certification (e.g., PSM/CSM) — relevant to leading multi-team delivery and governance in enterprise financial services technology environments"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrate expertise in leading engineering teams to deliver scalable financial services solutions.","Guide the team in adopting best practices in software development and engineering methodologies.","Foster a culture of innovation and continuous improvement within the engineering department."],"heading":"Technical Leadership"},{"points":["Oversee the planning, execution, and delivery of engineering projects within the financial services sector.","Ensure projects are completed on time, within scope, and in compliance with Australian financial regulations.","Coordinate cross-functional teams to align engineering efforts with organisational goals."],"heading":"Project Management"},{"points":["Ensure engineering practices adhere to Australian financial services regulations and standards.","Implement processes to maintain data security and privacy in line with Australian laws.","Stay updated on regulatory changes and guide the team in adapting to new compliance requirements."],"heading":"Regulatory Compliance"},{"points":["Build and maintain strong relationships with internal and external stakeholders to support engineering initiatives.","Communicate technical concepts effectively to non-technical stakeholders.","Collaborate with the VP of Engineering to align engineering strategies with business objectives."],"heading":"Stakeholder Management"},{"points":["Identify and mitigate risks associated with engineering projects in the financial services industry.","Develop contingency plans to address potential technical challenges.","Ensure robust testing and quality assurance processes are in place to minimise operational risks."],"heading":"Risk Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":"Management","jobFamily":"Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Technical Leadership in Software Development","weightage":9},{"skill":"Project Management in Financial Services","weightage":8},{"skill":"Regulatory Compliance with Australian Financial Standards","weightage":9},{"skill":"DevOps Practices and CI/CD Pipeline Implementation","weightage":8},{"skill":"System Design and Technical Decision-Making","weightage":9},{"skill":"Stakeholder Management and Collaboration","weightage":8},{"skill":"Risk Management and Quality Assurance","weightage":7},{"skill":"Communication and Engagement","weightage":7},{"skill":"Innovation and Continuous Improvement","weightage":8},{"skill":"Team Management and Mentorship","weightage":7}],"kpis":[{"points":[{"point":"Increase the engineering department's project delivery efficiency by reducing project costs by 10% through optimised resource allocation and process improvements by 31 December 2026.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a 95% on-time delivery rate for software development projects by implementing enhanced project management practices and monitoring by 30 June 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of engineering team members participating in professional development programs by 20% by 31 December 2026 to foster a culture of continuous learning.","weightage":25},{"point":"Implement at least two technical innovation initiatives per quarter that result in measurable improvements in system performance or product features by 31 December 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-12T11:01:45.229Z"},{"id":"24c87e4d-30b7-48a0-85e8-2e99e0d2c8b4","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Director of Brand Marketing","description":null,"department":"Marketing","level":"Director","employmentType":"Full-time","location":"Perth","status":"draft","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["Master's Degree in Marketing","Bachelor's Degree"],"reportingTo":"Chief Marketing Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead brand marketing teams and drive brand awareness and equity.","Develop and execute comprehensive brand marketing strategies.","Oversee brand positioning, messaging, and creative development.","Ensure brand consistency across all marketing channels and touchpoints.","Drive brand innovation and market differentiation strategies."],"heading":"Brand Marketing Leadership"},{"points":["Build and manage high-performing brand marketing teams.","Establish brand marketing best practices and creative standards.","Foster a culture of creativity, brand excellence, and innovation.","Mentor brand managers and creative professionals.","Ensure effective collaboration between brand marketing and other teams."],"heading":"Team Management"},{"points":["Oversee brand campaign development and creative production.","Manage brand partnerships and sponsorship opportunities.","Implement brand guidelines and visual identity standards.","Ensure brand compliance and trademark protection.","Drive brand research and market insights initiatives."],"heading":"Brand Operations"},{"points":["Present brand marketing performance reports to CMO and executive team.","Collaborate with product teams on brand integration strategies.","Manage brand marketing budgets and resource allocation.","Build relationships with creative agencies and brand partners.","Represent brand marketing capabilities in strategic discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Marketing, Business Administration, or a related field","Master's degree in Marketing or Business Administration (MBA) is highly desirable","Graduate Certificate in Brand Management or Strategic Marketing"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Practising Marketer (CPM) from the Australian Marketing Institute","Digital Marketing Certification from a recognised Australian institution","Certification in Real Estate Marketing from a reputable Australian body"],"heading":"Industry-Specific Certifications"},{"points":["8-15 years of experience in brand marketing or a related field","Proven track record in leading marketing teams within the Leasing or Real Estate industry","Experience in developing and executing brand strategies in the Medic or Services sectors"],"heading":"Relevant Experience"},{"points":["Strong leadership and team management skills","Excellent communication and interpersonal abilities","Proficiency in digital marketing tools and analytics"],"heading":"Skills and Competencies"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive brand strategies that align with organisational goals and market trends.","Lead brand positioning and messaging initiatives to enhance market presence and customer engagement.","Analyse market research and consumer insights to inform brand strategy and decision-making."],"heading":"Strategic Brand Management"},{"points":["Design and oversee multi-channel marketing campaigns that effectively communicate brand value.","Ensure consistency of brand messaging across all marketing platforms and materials.","Collaborate with cross-functional teams to integrate marketing efforts and maximise impact."],"heading":"Integrated Marketing Communications"},{"points":["Mentor and develop a high-performing marketing team, fostering a culture of innovation and excellence.","Set clear objectives and performance metrics for team members, aligned with organisational goals.","Encourage professional growth and continuous learning within the marketing department."],"heading":"Leadership and Team Development"},{"points":["Stay informed about industry trends, regulatory changes, and competitive landscape in the financial services sector.","Apply industry-specific insights to enhance brand strategies and marketing initiatives.","Ensure compliance with Australian financial regulations and standards in all marketing activities."],"heading":"Financial Services Industry Knowledge"},{"points":["Utilise data analytics to measure campaign effectiveness and inform strategic adjustments.","Implement tools and processes for tracking brand performance and customer engagement metrics.","Leverage data insights to identify opportunities for brand growth and market expansion."],"heading":"Data-Driven Decision Making"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Brand Marketing","jobFamilyGroup":"Marketing"},"careerTrack":null,"jobFamily":"Brand Marketing","jobFamilyGroup":"Marketing","skills":[{"skill":"Strategic Brand Management","weightage":9},{"skill":"Integrated Marketing Communications","weightage":8},{"skill":"Leadership and Team Development","weightage":9},{"skill":"Data-Driven Decision Making","weightage":8},{"skill":"Brand Innovation and Market Differentiation","weightage":8},{"skill":"Stakeholder Collaboration and Relationship Building","weightage":7},{"skill":"Brand Compliance and Trademark Protection","weightage":7},{"skill":"Delight Customers","weightage":6},{"skill":"Communicate and Engage","weightage":8},{"skill":"Embrace Change","weightage":7}],"kpis":[{"points":[{"point":"Increase brand marketing ROI by 10% by the end of Q4 2026 through optimised budget allocation and strategic partnerships.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a 15% increase in brand awareness as measured by customer surveys and market research by the end of Q2 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce brand campaign development time by 20% by the end of Q3 2026 through streamlined processes and enhanced collaboration tools.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of brand marketing team members participating in professional development programs by 25% by the end of 2026.","weightage":20},{"point":"Foster innovation by implementing at least three new brand marketing initiatives that differentiate Wilson Group in the financial services market by Q4 2026.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:18:05.465Z"},{"id":"b3799595-7122-4aaa-999f-fa31aa215948","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Digital Marketing Specialist","description":"As a Digital Marketing Specialist at ABC Limited in Adelaide, you’ll drive high-impact digital campaigns across insurance and financial services, supporting brand growth and customer acquisition. Reporting to the Digital Marketing Manager, you’ll plan, execute and optimise paid and owned channel activity, manage SEO/SEM and social performance, improve website and landing page conversion, and use analytics to deliver actionable insights and measurable ROI. You’ll collaborate with internal stakeholders and agencies to ensure consistent messaging and compliance. This full-time role offers strong development pathways within a large, progressive organisation.","department":"Sales & Marketing","level":"Specialist","employmentType":"Full Time","location":"Adelaide","status":"draft","experienceRequired":"3+ years","experienceMin":3,"experienceMax":8,"educationRequired":["Bachelor's Degree in Marketing"],"reportingTo":"Digital Marketing Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement digital marketing strategies across multiple channels.","Participate in campaign planning and creative development processes.","Contribute to digital marketing budgets and ROI optimization."],"heading":"Planning and Organising"},{"points":["Execute digital marketing campaigns and drive online customer acquisition.","Oversee paid advertising campaigns and performance optimization.","Drive conversion rate optimization and customer engagement improvements.","Drive continuous improvement in digital marketing processes.","Implement SEO, SEM, social media, and content marketing strategies.","Manage marketing automation and customer journey optimization.","Implement A/B testing and performance measurement systems.","Drive marketing technology adoption and platform optimization."],"heading":"Operations"},{"points":["Collaborate with digital marketing team members and other departments.","Ensure effective communication with cross-functional teams.","Present digital marketing performance reports to Digital Marketing Manager.","Collaborate with sales teams on lead generation and conversion strategies.","Represent digital marketing capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with digital marketing partners and agencies."],"heading":"External Stakeholder Management"},{"points":["Ensure digital marketing compliance and privacy requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Marketing, Digital Marketing, Communications, Business (Marketing major) or a closely related field from an Australian university or an overseas equivalent recognised in Australia (appropriate for 3–8 years’ experience).","Graduate Certificate (AQF Level 8) in Digital Marketing, Marketing Analytics or Business (Marketing) from an Australian registered provider (TAFE/university) or equivalent recognised in Australia (highly relevant for mid-level specialists in regulated financial services).","Short course/certification in Marketing Analytics and Reporting (e.g., GA4-focused training) delivered by an Australian RTO, university short course, or globally recognised vendor training accepted in Australia (supports performance marketing and compliance reporting expectations).","Short course in Privacy and Data Handling for Marketing (Australian Privacy Principles/Privacy Act 1988 awareness) via an Australian provider or recognised professional training (important for insurance/financial services customer data use)."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific professional licence is legally required in Australia to perform a Digital Marketing Specialist role (marketing activities are not a licensed occupation).","If the role includes providing financial product advice, an Australian Financial Services (AFS) authorisation via the employer’s AFSL and relevant RG146-compliant training may be required; however, this is typically not essential for a marketing specialist role.","If the role includes handling credit activities beyond marketing (unlikely), authorisation under an Australian Credit Licence (ACL) framework may apply; generally not required for digital marketing duties.","Any mandatory internal compliance accreditations required by the insurer/financial services employer (e.g., completion of company compliance modules) are organisation-specific and not a government-issued licence."],"heading":"Professional Licences (if applicable to the role)"},{"points":["Google Ads Certification (Search/Display/Video) via Google Skillshop (widely recognised in Australia; relevant to acquisition in insurance and financial services).","Google Analytics Certification (GA4) via Google Skillshop (recognised in Australia; supports measurement, attribution and reporting in regulated environments).","Meta Certified Digital Marketing Associate or Meta Media Buying certification (recognised in Australia; relevant to paid social campaigns with financial services advertising considerations).","IAB Australia training/certification (e.g., IAB Digital Foundations Certificate or equivalent IAB Australia programs) recognised locally and aligned to Australian digital advertising standards and practices.","Australian Marketing Institute (AMI) Professional Membership and/or Certified Practising Marketer (CPM) pathway (recognised in Australia; demonstrates professional standards and ethics relevant to financial services marketing)."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive digital marketing strategies tailored to the financial services sector.","Analyse market trends and competitor strategies to inform campaign planning and execution.","Align digital marketing initiatives with organisational goals and regulatory requirements in Australia."],"heading":"Digital Marketing Strategy"},{"points":["Create engaging and compliant content for various digital platforms, including social media, email, and websites.","Manage content calendars to ensure timely and relevant content delivery.","Collaborate with internal teams to ensure content aligns with brand guidelines and financial regulations."],"heading":"Content Creation and Management"},{"points":["Optimise website content and structure to improve search engine rankings and visibility.","Develop and manage SEM campaigns to drive targeted traffic and conversions.","Monitor and report on SEO and SEM performance, making data-driven adjustments as needed."],"heading":"Search Engine Optimisation (SEO) and Search Engine Marketing (SEM)"},{"points":["Utilise analytics tools to track and report on digital marketing performance metrics.","Interpret data to identify trends and insights for continuous improvement of marketing strategies.","Ensure data-driven decision-making aligns with Australian privacy laws and industry standards."],"heading":"Data Analysis and Reporting"},{"points":["Develop and execute social media strategies to enhance brand presence and engagement.","Monitor social media channels for customer feedback and industry trends.","Ensure social media activities comply with financial services regulations and organisational policies."],"heading":"Social Media Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Digital Marketing","jobFamilyGroup":"Marketing"},"careerTrack":"Individual Contributor","jobFamily":"Marketing","jobFamilyGroup":"Sales & Marketing","skills":[{"skill":"Digital Marketing Strategy Development","weightage":9},{"skill":"SEO and SEM Implementation","weightage":9},{"skill":"Content Creation and Management","weightage":8},{"skill":"Data Analysis and Reporting","weightage":8},{"skill":"Social Media Management","weightage":7},{"skill":"Marketing Automation and Customer Journey Optimisation","weightage":8},{"skill":"Paid Advertising Campaign Management","weightage":7},{"skill":"Effective Communication and Stakeholder Engagement","weightage":8},{"skill":"Team Collaboration and Cross-functional Coordination","weightage":7},{"skill":"Compliance with Digital Marketing Regulations","weightage":7}],"kpis":[{"points":[{"point":"Increase ROI from digital marketing campaigns by 15% by the end of Q2 2026 through optimisation of paid advertising strategies.","weightage":25},{"point":"Achieve a 10% increase in online customer acquisition revenue by the end of Q4 2026 by enhancing conversion rate optimisation techniques.","weightage":20}],"category":"Financial"},{"points":[{"point":"Improve customer engagement score by 20% by the end of Q3 2026 through targeted content marketing and social media strategies.","weightage":30}],"category":"Customer"},{"points":[{"point":"Facilitate a 25% increase in digital marketing team members' proficiency in new marketing technologies by the end of 2026 through structured training programs.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-12T11:01:46.093Z"},{"id":"895692bf-ed36-4247-b42f-983d76a2ab9b","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Senior Software Engineer","description":"As a Senior Software Engineer in ABC Limited’s Technology team in Melbourne, you’ll play a pivotal role in delivering secure, scalable digital platforms that support our Insurance and Financial Services customers. Reporting to the Senior Engineering Manager, you’ll lead end-to-end software development, drive engineering best practice, mentor peers, and collaborate with product, architecture and security to deliver high-quality outcomes. You’ll contribute to technical direction, improve reliability and performance, and help modernise our systems. This full-time role offers strong career growth, meaningful impact at scale, and opportunities to shape how we build.","department":"Technology","level":"Senior","employmentType":"Full Time","location":"Mumbai","status":"draft","experienceRequired":"5+ years","experienceMin":5,"experienceMax":10,"educationRequired":["Bachelor's Degree in Computer Science"],"reportingTo":"Lead Software Engineer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Contribute to system architecture and technical roadmap planning."],"heading":"Planning and Organising"},{"points":["Develop high-quality software solutions and drive technical excellence.","Lead technical design and implementation of complex software features.","Ensure code quality, testing, and documentation standards.","Drive technical innovation and adoption of best practices.","Participate in code reviews and technical decision-making processes.","Drive continuous improvement in development processes.","Implement and maintain software testing and quality assurance processes.","Ensure system performance, scalability, and security requirements.","Manage technical debt and system optimization initiatives.","Implement DevOps practices and deployment automation."],"heading":"Operations"},{"points":["Mentor junior engineers and provide technical guidance.","Collaborate with product managers and designers on technical requirements.","Ensure effective communication with cross-functional teams.","Present technical updates and recommendations to engineering managers.","Collaborate with other senior engineers on technical initiatives.","Contribute to technical documentation and knowledge sharing.","Represent technical capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external technical partners and vendors."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with coding standards and best practices."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Software Engineering, Computer Science, Information Technology or a closely related discipline from an Australian university or an overseas institution recognised in Australia (appropriate for 5–10 years’ senior engineering experience in financial services).","Graduate Certificate or Graduate Diploma (AQF Level 8) in Cyber Security, Data Science, Cloud Computing or Enterprise Architecture (Australian-recognised), to support secure, regulated software delivery in insurance and financial services.","Formal training in secure software development (e.g., Secure Coding / Application Security course aligned to OWASP Top 10) delivered by an Australian RTO or globally recognised provider accepted in Australia, reflecting heightened security expectations in financial services.","Formal training in Agile delivery (e.g., Agile/Scrum coursework) from an Australian-recognised provider, relevant to modern engineering practices in large regulated organisations.","Tertiary-level unit or short course in software architecture and design patterns (Australian-recognised), aligned to senior-level responsibilities (system design, scalability, reliability) common in insurance platforms."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory professional licence is generally required in Australia for a Senior Software Engineer role (software engineering is not a licensed occupation in the same way as electrical, plumbing or building trades).","No Australian Financial Services Licence (AFSL) is required for engineering roles unless the position provides financial product advice or deals in financial products; typical software engineering duties in insurers do not require AFSL authorisation.","No state-based registration is required in Victoria for general software engineering work; however, any work involving regulated professional engineering services would be employer- and scope-dependent rather than a standard requirement for this role.","If the role includes access to sensitive customer data, organisations may require internal clearance processes (e.g., background checks) rather than a formal government-issued professional licence."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["AWS Certified Solutions Architect – Associate or Professional (Amazon Web Services) or Microsoft Certified: Azure Solutions Architect Expert (Microsoft), widely recognised in Australia and highly relevant to cloud-based insurance and financial services platforms.","Certified Kubernetes Administrator (CKA) (Cloud Native Computing Foundation) or equivalent container orchestration certification, recognised in Australia and relevant to scalable, resilient services in large financial services environments.","Certified Information Systems Security Professional (CISSP) (ISC2) or GIAC security certification (e.g., GWEB/GPEN), recognised in Australia and relevant to secure engineering in regulated insurance and financial services.","Certified ScrumMaster (CSM) (Scrum Alliance) or Professional Scrum Master (PSM I/II) (Scrum.org), recognised in Australia and relevant to senior delivery leadership in enterprise technology teams.","ITIL 4 Foundation (PeopleCert/Axelos), recognised in Australia and relevant to operating within mature service management and change control environments common in large insurers."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Proficient in designing, developing, and maintaining complex software applications using modern programming languages such as Java, C#, or Python.","Demonstrated ability to implement software solutions that adhere to best practices in software engineering, including design patterns and code quality standards.","Experience with Agile methodologies and tools, such as Scrum or Kanban, to manage and deliver software projects efficiently.","Ability to conduct code reviews and provide constructive feedback to ensure high-quality code and adherence to coding standards.","Skilled in integrating software applications with third-party APIs and services, ensuring seamless functionality and performance."],"heading":"Software Development and Engineering"},{"points":["Understanding of financial services products and regulations, including compliance with ASIC guidelines and APRA standards.","Experience in developing software solutions that support financial transactions, risk management, and data security.","Ability to analyse and interpret financial data to inform software development and decision-making processes.","Familiarity with financial market trends and the impact of technology on the financial services industry.","Knowledge of financial software systems and platforms commonly used in the Australian market."],"heading":"Financial Services Industry Knowledge"},{"points":["Ability to lead and mentor junior engineers, fostering a collaborative and innovative team environment.","Experience in setting technical direction and making architectural decisions for software projects.","Skilled in identifying and resolving technical challenges, ensuring project timelines and quality standards are met.","Proven track record of driving continuous improvement initiatives within engineering teams.","Capacity to communicate complex technical concepts to non-technical stakeholders effectively."],"heading":"Technical Leadership and Mentorship"},{"points":["Strong analytical skills to identify, diagnose, and resolve software issues efficiently.","Ability to apply critical thinking and problem-solving techniques to develop innovative software solutions.","Experience in conducting root cause analysis and implementing corrective actions to prevent recurrence of issues.","Proficiency in using data analysis tools and techniques to inform software development and optimisation.","Capability to balance technical requirements with business needs, ensuring alignment with organisational goals."],"heading":"Problem Solving and Analytical Skills"},{"points":["Knowledge of cybersecurity principles and practices relevant to the financial services industry.","Experience in implementing security measures to protect sensitive financial data and ensure compliance with Australian privacy laws.","Ability to conduct security assessments and audits to identify vulnerabilities and recommend improvements.","Familiarity with industry standards such as ISO 27001 and PCI DSS, ensuring software solutions meet compliance requirements.","Commitment to staying updated on emerging security threats and technologies to safeguard organisational assets."],"heading":"Security and Compliance"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":"Individual Contributor","jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Proficiency in Java, C#, or Python","weightage":9},{"skill":"Experience with Agile methodologies (Scrum/Kanban)","weightage":8},{"skill":"Technical leadership and mentorship","weightage":9},{"skill":"Financial services industry knowledge","weightage":8},{"skill":"Software architecture and design patterns","weightage":9},{"skill":"DevOps practices and deployment automation","weightage":7},{"skill":"Security and compliance in financial software","weightage":8},{"skill":"Problem-solving and analytical skills","weightage":9},{"skill":"Effective technical communication","weightage":7},{"skill":"Continuous improvement and innovation","weightage":8}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in software development costs through optimisation and automation by 30 June 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase customer satisfaction scores related to software performance and reliability by 15% by 31 December 2026, as measured by customer feedback surveys.","weightage":25}],"category":"Customer"},{"points":[{"point":"Improve code quality by reducing the number of critical bugs reported post-release by 20% by 31 March 2026, as tracked by bug tracking systems.","weightage":30},{"point":"Enhance deployment efficiency by achieving 95% automated deployment success rate by 30 September 2026.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.828Z"},{"id":"84a31dd0-4ed4-4319-85a3-f01f5ad62567","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Chief Operating Officer","description":"As Chief Operating Officer at ABC Limited in Melbourne, you will partner with the CEO to lead enterprise operations across our Insurance and Financial Services business, ensuring scalable, compliant and customer-focused delivery. You will drive operational strategy, performance and continuous improvement, optimise processes and cost-to-serve, strengthen risk and governance, and lead cross-functional transformation and technology-enabled change. With 12–20 years’ experience, you will inspire high-performing teams, build strong stakeholder relationships, and translate strategy into measurable outcomes. This role offers significant scope to shape growth, uplift capability and influence organisation-wide impact.","department":"Operations","level":"VP","employmentType":"Full Time","location":"Mumbai","status":"draft","experienceRequired":"12+ years","experienceMin":12,"experienceMax":20,"educationRequired":["MBA","Bachelor's Degree"],"reportingTo":"Chief Executive Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute operational strategies to improve efficiency and productivity.","Establish operational best practices, processes, and performance metrics.","Implement operational systems and technology solutions."],"heading":"Planning and Organising"},{"points":["Lead the operations organization and establish operational excellence standards.","Ensure operational initiatives align with business objectives and growth targets.","Oversee day-to-day operations across all business functions.","Drive process improvement and operational optimization initiatives.","Build and lead high-performing operations teams across supply chain, business operations, and support functions.","Foster a culture of continuous improvement and operational excellence.","Develop operational talent and provide mentorship to team members.","Oversee supply chain management and vendor relationships.","Manage business operations and administrative functions.","Drive cost optimization and resource utilization improvements.","Manage operational budgets and ensure optimal resource allocation."],"heading":"Operations"},{"points":["Ensure effective collaboration between operations and other business functions.","Collaborate with other C-level executives on operational initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with key operational partners and vendors.","Represent the company's operational capabilities to external stakeholders."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with operational regulations and standards."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Business, Commerce, Finance, Economics, Accounting, Law or a related discipline from an Australian university (or an overseas equivalent recognised in Australia) — appropriate for 12–20 years’ senior leadership in insurance/financial services","Postgraduate qualification highly regarded: Master of Business Administration (MBA) or Master of Management/Finance from an Australian institution (or recognised equivalent) — supports enterprise-scale operations leadership","Graduate Diploma in Risk Management, Financial Services or Governance (AQF 8) from an Australian provider (or recognised equivalent) — relevant to regulated insurance operations","Executive education in strategy/operations/leadership from an Australian business school (e.g., AGSM, Melbourne Business School, Monash) — aligns with COO-level capability in large organisations"],"heading":"Essential Academic Qualifications (Degrees)"},{"points":["No personal professional licence is universally mandatory for a COO; however, if the role includes providing financial product advice or dealing in financial products, the organisation must hold an AFSL and the COO may need to be appointed as an AFSL Responsible Manager meeting ASIC expectations (Australia-wide regulatory recognition)","If the COO is appointed as an ‘Accountable Person’ under the Financial Accountability Regime (FAR) for an APRA-regulated insurer, they must meet fit-and-proper expectations and be registered by the entity as required (Australian regulatory framework)","If the COO is appointed as an APRA ‘Responsible Person’ (e.g., senior manager role within an insurer), they must satisfy APRA fit and proper requirements under CPS 520 (Australia-wide prudential recognition)","If the role includes credit activities (less common for an insurer but possible in financial services groups), the organisation must hold an ACL and the COO may need to be nominated as a fit-and-proper ‘fit and proper person’/responsible manager under ASIC requirements (Australian regulatory recognition)"],"heading":"Professional Licences (Regulatory Authorisations in Australia)"},{"points":["ANZIIF qualifications (Australian and New Zealand Institute of Insurance and Finance) such as Diploma of General Insurance or Advanced Diploma of Insurance — widely recognised in Australia and directly relevant to insurance operations","AICD Company Directors Course (Australian Institute of Company Directors) — highly relevant to governance, risk oversight and executive accountability in Australian financial services","RG 146 compliant training (ASIC Regulatory Guide 146) where the COO’s remit includes oversight of advice/distribution functions — Australian regulatory standard for financial product advice competence","Certified Practising Risk Manager (CPRM) or equivalent risk certification recognised in Australia (e.g., through risk institutes) — relevant to operational risk and controls in insurers"],"heading":"Industry-Specific Certifications (Insurance & Financial Services)"},{"points":["APRA prudential standards literacy (e.g., CPS 220 Risk Management, CPS 230 Operational Risk Management, CPS 234 Information Security, CPS 520 Fit and Proper) evidenced via formal training or executive programs recognised in Australia — critical for insurer operations","FAR/BEAR accountability training (as applicable) covering accountability statements, key obligations and breach reporting — relevant to senior executive roles in Australian financial services","AML/CTF training aligned to AUSTRAC requirements (where applicable to the business model) — supports compliance oversight in financial services","Privacy and data governance training aligned to the Privacy Act 1988 (Cth) and OAIC guidance — relevant to customer data handling and operational controls in Australia"],"heading":"Governance, Risk, Compliance and Regulatory Training (Essential for a COO in Insurance)"},{"points":["Lean Six Sigma (Green Belt or Black Belt) from a reputable provider recognised in Australia — supports process excellence and cost-to-serve improvements in large insurers","ITIL 4 Foundation (or higher) — relevant to service management and operational resilience in financial services environments","Business continuity and resilience training aligned to ISO 22301 (or equivalent) — relevant to operational resilience expectations in Australian insurers","Internal audit/assurance literacy (e.g., IIA Australia short courses or equivalent recognised training) — supports control assurance and operational governance in regulated environments"],"heading":"Operational Leadership and Assurance Credentials (Relevant to Enterprise Operations)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement operational strategies that align with the company's long-term goals and objectives.","Lead cross-functional teams to drive organisational change and improve operational efficiency.","Foster a culture of innovation and continuous improvement within the operations department."],"heading":"Strategic Leadership"},{"points":["Oversee budgeting, forecasting, and financial reporting to ensure alignment with organisational goals.","Analyse financial data to identify trends and opportunities for cost optimisation and revenue growth.","Ensure compliance with Australian financial regulations and standards in all operational activities."],"heading":"Financial Acumen"},{"points":["Develop and implement risk management frameworks to mitigate operational risks.","Ensure adherence to compliance and regulatory requirements specific to the Australian financial services industry.","Conduct regular risk assessments and audits to identify potential vulnerabilities."],"heading":"Risk Management"},{"points":["Drive process improvements to enhance operational efficiency and service delivery.","Implement best practices in operations management to achieve high performance and quality standards.","Utilise data analytics to monitor and optimise operational performance."],"heading":"Operational Excellence"},{"points":["Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies.","Communicate effectively with the board and executive team to align operational initiatives with strategic priorities.","Negotiate and manage contracts with vendors and service providers to ensure value for money."],"heading":"Stakeholder Management"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Operations Leadership","jobFamilyGroup":"ExCo"},"careerTrack":"Executive","jobFamily":"Executive Leadership","jobFamilyGroup":"Operations","skills":[{"skill":"Strategic Leadership","weightage":9},{"skill":"Operational Excellence","weightage":9},{"skill":"Financial Acumen","weightage":8},{"skill":"Risk Management","weightage":8},{"skill":"Stakeholder Management","weightage":8},{"skill":"Process Improvement","weightage":7},{"skill":"Supply Chain Management","weightage":7},{"skill":"Team Leadership","weightage":9},{"skill":"Communication and Engagement","weightage":7},{"skill":"Change Management","weightage":6}],"kpis":[{"points":[{"point":"Increase operational cost efficiency by reducing operational expenses by 10% by the end of Q4 2026, ensuring alignment with budgetary constraints and financial targets.","weightage":20}],"category":"Financial"},{"points":[{"point":"Enhance customer satisfaction by achieving a Net Promoter Score (NPS) of 70 or higher by the end of Q2 2026, through improved operational processes and service delivery.","weightage":20}],"category":"Customer"},{"points":[{"point":"Achieve a 15% improvement in process efficiency across key operational workflows by the end of Q3 2026, measured by cycle time reductions and error rate decreases.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the percentage of operations staff participating in professional development programs to 80% by the end of 2026, fostering a culture of continuous learning and skill enhancement.","weightage":20},{"point":"Implement at least two new technology solutions by Q4 2026 to enhance operational capabilities and drive innovation, with a successful adoption rate of 90% among relevant teams.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.833Z"},{"id":"989531fb-2606-4d42-b615-7f391603a81d","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"VP of Engineering","description":"As VP of Engineering at ABC Limited in Melbourne, you will lead and scale high-performing engineering teams delivering secure, reliable platforms and digital products across Insurance and Financial Services. Reporting to the CTO, you will set engineering strategy, drive modern architecture and DevOps practices, uplift quality and delivery cadence, and partner with Product, Security, Risk and Operations to meet regulatory and customer expectations. You will own talent development, vendor and budget management, and continuous improvement, shaping a culture of accountability and innovation with strong growth pathways in a 1000+ employee organisation.","department":"Technology","level":"Director","employmentType":"Full Time","location":"Mumbai","status":"draft","experienceRequired":"10+ years","experienceMin":10,"experienceMax":18,"educationRequired":["Master's Degree in Computer Science","Bachelor's Degree"],"reportingTo":"Chief Technology Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute engineering strategies aligned with product and business goals.","Establish engineering best practices, coding standards, and development processes.","Manage engineering budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead engineering teams and drive technical excellence across all engineering functions.","Oversee software development lifecycle and engineering processes.","Ensure scalable and maintainable code architecture and infrastructure.","Drive technical innovation and adoption of new technologies.","Build and manage high-performing engineering teams and managers.","Foster a culture of technical excellence, collaboration, and continuous learning.","Oversee system architecture and technical decision-making.","Ensure code quality, testing, and deployment processes.","Manage technical debt and system performance optimization.","Implement DevOps practices and CI/CD pipelines."],"heading":"Operations"},{"points":["Ensure effective collaboration between engineering and product teams.","Mentor engineering managers and senior engineers.","Present engineering updates and technical recommendations to CTO and executive team.","Collaborate with product management on technical feasibility and roadmap planning."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external technical partners and vendors.","Represent engineering capabilities in technical discussions with stakeholders."],"heading":"External Stakeholder Management"},{"points":["Ensure security best practices and compliance requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Software Engineering, Computer Science, Information Technology, or a closely related discipline from an Australian university or an overseas institution recognised in Australia (essential for senior engineering leadership in a regulated financial services environment).","Postgraduate qualification (AQF Level 9) such as a Master of Information Technology, Master of Engineering (Software), or MBA with a technology/strategy focus (highly relevant and commonly expected at VP level with 10–18 years’ experience in large organisations).","Formal training in secure software development and cyber risk management aligned to Australian financial services expectations (e.g., courses mapped to the ACSC Essential Eight and ISO/IEC 27001 concepts) to support governance and risk obligations in insurance and financial services.","Leadership and people management training (e.g., executive leadership programs delivered by Australian universities or recognised providers) covering organisational design, performance management, and change management for leading multi-team engineering functions in a 1000+ employee organisation."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory occupational licence is generally required in Australia for a VP of Engineering in software/technology, as the role is not a licensed trade or a regulated engineering sign-off position in most insurance and financial services organisations.","If the role includes approving or certifying professional engineering work (rare in this context), eligibility for registration as a Professional Engineer in the relevant jurisdiction may be required (e.g., Queensland RPEQ under the Professional Engineers Act 2002 (Qld)).","If the role includes providing financial product advice (uncommon for engineering leadership), compliance with ASIC requirements for financial advisers (including relevant education/authorisation under the Corporations Act framework) would be required; typically not applicable to VP Engineering responsibilities.","Any required right-to-work documentation for Australia (e.g., Australian citizenship, permanent residency, or valid work visa) as a standard employment compliance requirement for full-time roles in Australia."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM) (widely recognised in Australia; relevant to security governance, risk management, and regulatory expectations in insurance and financial services).","Cloud architecture certification aligned to enterprise financial services environments, such as AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect (recognised in Australia; relevant to scalable, compliant platforms).","IT service management certification such as ITIL 4 Managing Professional (or ITIL 4 Foundation as a minimum) (recognised in Australia; relevant to operational resilience, incident/problem management, and service governance in regulated environments).","Agile/lean delivery leadership certification such as SAFe Program Consultant (SPC) or SAFe Lean Portfolio Management, or Scrum@Scale (recognised in Australia; relevant to large-scale delivery governance and portfolio execution).","Project/programme governance certification such as PRINCE2 Practitioner or PMI PMP (recognised in Australia; relevant to delivery assurance, risk controls, and stakeholder governance in large financial services organisations)."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and communicate a clear engineering vision aligned with Nuvama's strategic goals.","Foster a culture of innovation and continuous improvement within the engineering team.","Lead cross-functional teams to deliver complex financial technology solutions."],"heading":"Leadership and Strategic Vision"},{"points":["Demonstrate deep understanding of financial services technology trends and their application.","Drive the adoption of emerging technologies to enhance product offerings and operational efficiency.","Ensure robust architecture and design principles are applied across all engineering projects."],"heading":"Technical Expertise and Innovation"},{"points":["Ensure all engineering practices comply with Australian financial regulations and standards.","Implement risk management strategies to mitigate technology-related risks.","Collaborate with legal and compliance teams to ensure adherence to industry regulations."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Oversee the planning and execution of engineering projects within budget and timelines.","Optimise resource allocation to maximise team productivity and project outcomes.","Utilise agile methodologies to enhance project delivery and responsiveness to change."],"heading":"Project and Resource Management"},{"points":["Build strong relationships with internal and external stakeholders to support business objectives.","Communicate complex technical concepts to non-technical stakeholders effectively.","Collaborate with the CTO and other executives to align engineering initiatives with business strategy."],"heading":"Stakeholder Engagement and Communication"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":"Management","jobFamily":"Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Engineering Leadership and Strategy Development","weightage":9},{"skill":"Software Development Lifecycle Management","weightage":8},{"skill":"System Architecture and Technical Decision-Making","weightage":9},{"skill":"DevOps Practices and CI/CD Implementation","weightage":8},{"skill":"Financial Services Technology Expertise","weightage":9},{"skill":"Regulatory Compliance and Risk Management","weightage":8},{"skill":"Agile Methodologies and Project Management","weightage":7},{"skill":"Stakeholder Engagement and Communication","weightage":7},{"skill":"Technical Innovation and Adoption of Emerging Technologies","weightage":8},{"skill":"Team Building and Mentorship","weightage":7}],"kpis":[{"points":[{"point":"Increase the engineering department's contribution to company profitability by reducing operational costs by 10% through process optimisation and technology upgrades by 31 December 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 90% or higher for engineering-related services and support by 30 June 2026, as measured by customer feedback surveys.","weightage":20}],"category":"Customer"},{"points":[{"point":"Improve software release cycle efficiency by reducing the average time from development to deployment by 20% by 31 March 2026, ensuring high-quality code and minimal defects.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of engineering team members participating in professional development programs by 30% by 31 December 2026, to foster a culture of continuous learning and innovation.","weightage":20},{"point":"Implement at least two new innovative technologies or practices within the engineering department by 30 September 2026, to enhance technical capabilities and maintain competitive advantage.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.910Z"},{"id":"45b29499-a19f-475e-bebc-216bce2528a0","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Senior Recruiter","description":"As Senior Recruiter at ABC Limited in Melbourne, reporting to the VP of Talent Acquisition, you will lead end-to-end recruitment for critical roles across our Insurance and Financial Services business, shaping workforce capability in a 1000+ employee organisation. You will partner with senior stakeholders, build talent pipelines, strengthen employer branding, and deliver an exceptional candidate and hiring manager experience. You’ll use data to improve hiring outcomes, ensure compliant and inclusive practices, and mentor others as needed. This full-time role offers strong visibility, meaningful impact, and clear pathways for growth.","department":"HR","level":"Manager","employmentType":"Full Time","location":"Mumbai","status":"draft","experienceRequired":"6+ years","experienceMin":6,"experienceMax":12,"educationRequired":["Bachelor's Degree in HR"],"reportingTo":"VP of Talent Acquisition","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute recruitment strategies for key positions.","Establish recruitment best practices and performance metrics.","Implement diversity and inclusion initiatives in recruitment processes.","Manage recruitment budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead recruitment initiatives and drive talent acquisition excellence.","Oversee candidate sourcing, screening, and selection processes.","Drive innovation in recruitment methodologies and technologies.","Build and manage recruitment teams and specialists.","Foster a culture of candidate-centric recruitment and continuous improvement.","Oversee employer branding and candidate attraction strategies.","Manage recruitment technology platforms and applicant tracking systems.","Drive recruitment analytics and data-driven decision making."],"heading":"Operations"},{"points":["Ensure recruitment initiatives align with business objectives.","Mentor recruiters and provide career development.","Ensure effective collaboration between recruitment and hiring managers.","Present recruitment performance reports to VP of Talent Acquisition.","Collaborate with business leaders on workforce planning and hiring strategies.","Represent recruitment capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external recruitment partners and agencies."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with employment laws and recruitment regulations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Human Resources, Business, Psychology, or a related discipline from an Australian university (or overseas equivalent recognised in Australia) — appropriate baseline for a Senior Recruiter with 6–12 years’ experience in a large financial services environment.","Graduate Certificate or Graduate Diploma (AQF Level 8) in Human Resource Management, Organisational Psychology, or Business (optional but strongly preferred for seniority) — supports advanced stakeholder management and hiring governance in Insurance and Financial Services.","TAFE/Registered Training Organisation qualification: Certificate IV in Human Resource Management (BSB40420) or Diploma of Human Resource Management (BSB50320) — acceptable alternative where experience is strong and aligns with Australian VET standards.","Short course in employment law and industrial relations (Australia-specific) covering Fair Work Act, National Employment Standards, and anti-discrimination obligations — essential knowledge for compliant recruitment in regulated financial services.","Training in structured interviewing and selection methods (e.g., behavioural interviewing, assessment design) delivered by a reputable Australian provider — directly relevant to senior recruitment quality and defensible hiring decisions."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific professional licence is legally required in Australia to perform internal recruitment or talent acquisition duties for an Insurance and Financial Services employer.","Australian driver licence (Victorian or equivalent) — only required if the role includes regular travel to multiple sites or offsite stakeholder meetings across Melbourne/greater Victoria.","Working With Children Check (Victoria) — only required if recruiting for roles involving child-related work or if attending school/community recruitment events; not generally essential for corporate insurance roles.","National Police Check — commonly required by insurers/financial services employers for onboarding due to risk and trust requirements, but it is an employer screening requirement rather than a professional licence.","Right to work in Australia (citizenship/permanent residency/valid work visa) — mandatory legal requirement to be employed full time in Melbourne."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["AHRI (Australian HR Institute) certification (e.g., CAHRI or MAHRI) — widely recognised in Australia and valued in large, regulated employers for HR professionalism and governance.","RG 146 compliance training (ASIC Regulatory Guide 146) — beneficial where recruiting for financial advice/product distribution roles; demonstrates understanding of competency frameworks common in financial services.","Privacy and data handling training aligned to the Privacy Act 1988 (Cth) and the Australian Privacy Principles — essential for managing candidate data in Insurance and Financial Services recruitment.","Diversity, Equity and Inclusion (DEI) and unconscious bias certification from a reputable Australian provider — supports fair, defensible hiring practices expected in large insurers and financial services organisations.","Recruitment technology certification (e.g., LinkedIn Recruiter certification and/or ATS training such as Workday, SAP SuccessFactors, or PageUp) — directly relevant to senior sourcing and process optimisation in enterprise environments."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement strategic recruitment plans aligned with organisational goals and market trends.","Analyse workforce data to forecast hiring needs and adjust recruitment strategies accordingly.","Collaborate with senior management to understand and anticipate future talent requirements."],"heading":"Talent Acquisition Strategy"},{"points":["Utilise advanced sourcing techniques to identify and attract top talent within the financial services sector.","Build and maintain a strong talent pipeline through networking and relationship management.","Leverage social media and digital platforms to enhance employer branding and candidate engagement."],"heading":"Candidate Sourcing and Engagement"},{"points":["Conduct competency-based interviews to assess candidate suitability and cultural fit.","Implement structured interview processes to ensure consistency and compliance with Australian employment laws.","Provide training and guidance to hiring managers on effective interviewing techniques."],"heading":"Interviewing and Selection"},{"points":["Ensure recruitment practices adhere to Australian employment legislation and industry regulations.","Maintain accurate and secure candidate records in compliance with privacy laws.","Identify and mitigate potential risks in the recruitment process to protect organisational interests."],"heading":"Compliance and Risk Management"},{"points":["Build strong relationships with internal stakeholders to understand their recruitment needs and challenges.","Communicate effectively with candidates, providing timely updates and feedback throughout the recruitment process.","Collaborate with external partners, such as recruitment agencies, to enhance sourcing capabilities."],"heading":"Stakeholder Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"HR","jobFamilyGroup":"Corporate"},"careerTrack":"Management","jobFamily":"Talent Acquisition","jobFamilyGroup":"HR","skills":[{"skill":"Talent Acquisition Strategy Development","weightage":9},{"skill":"Advanced Candidate Sourcing Techniques","weightage":8},{"skill":"Competency-Based Interviewing","weightage":9},{"skill":"Recruitment Technology and ATS Management","weightage":8},{"skill":"Compliance with Australian Employment Laws","weightage":9},{"skill":"Stakeholder Management and Collaboration","weightage":8},{"skill":"Data-Driven Recruitment Analytics","weightage":7},{"skill":"Leadership and Team Management","weightage":9},{"skill":"Employer Branding and Candidate Engagement","weightage":7},{"skill":"Diversity and Inclusion Initiatives","weightage":8}],"kpis":[{"points":[{"point":"Increase recruitment ROI by reducing cost-per-hire by 10% by the end of Q4 2026 through optimised sourcing strategies and vendor negotiations.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a candidate satisfaction score of 85% or higher in post-interview surveys by the end of Q2 2026, ensuring a candidate-centric recruitment process.","weightage":25}],"category":"Customer"},{"points":[{"point":"Reduce average time-to-fill for key positions by 15% by the end of Q3 2026 through streamlined screening and selection processes.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Increase the recruitment team's participation in professional development programs by 20% by the end of 2026 to foster innovation and continuous improvement.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.858Z"},{"id":"f097310c-fb37-4e4f-937a-6f56e6927a07","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Director of Employee Relations","description":"As Director of Employee Relations at ABC Limited in Canberra, you will lead enterprise-wide employee relations strategy across our 1000+ workforce, partnering with leaders to foster a fair, compliant and high-performing culture in Insurance and Financial Services. Reporting to the Chief Human Resources Officer, you will oversee complex case management, workplace investigations, policy and governance, industrial relations and union engagement, dispute resolution, and risk mitigation, while coaching HR and leaders to lift capability. This full-time role offers strong visibility, meaningful impact and growth through shaping organisational culture and outcomes.","department":"HR","level":"Director","employmentType":"Full Time","location":"Pune","status":"draft","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["Master's Degree in HR","Bachelor's Degree"],"reportingTo":"Chief Human Resources Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute employee relations strategies and programs.","Establish employee relations best practices and conflict resolution procedures.","Manage employee relations budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead employee relations teams and drive positive workplace culture and engagement.","Oversee employee conflict resolution and workplace investigations.","Drive employee satisfaction and retention improvement initiatives.","Build and manage high-performing employee relations teams.","Oversee performance management processes and employee development programs.","Manage employee engagement surveys and action planning.","Implement workplace policies and procedures."],"heading":"Operations"},{"points":["Ensure employee relations initiatives align with organizational values.","Foster a culture of open communication, respect, and inclusion.","Mentor employee relations managers and HR business partners.","Ensure effective collaboration between employee relations and other HR functions.","Present employee relations performance reports to CHRO and executive team.","Collaborate with business leaders on employee engagement strategies."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external HR consultants and legal partners.","Represent employee relations capabilities in strategic discussions."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with employment laws and workplace regulations.","Drive diversity, equity, and inclusion initiatives."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF 7) in Human Resources, Industrial Relations, Employment Law, Business or a related discipline from an Australian university (or an overseas qualification assessed as equivalent in Australia) — appropriate for 8–15 years’ senior ER leadership in a large financial services employer","Postgraduate qualification (AQF 8–9) such as a Graduate Diploma or Master’s in Human Resource Management, Employment Relations, Labour Law or Business Administration (MBA) — strongly preferred/commonly expected at Director level in Australian insurance/financial services","Short course in Australian employment law and industrial relations (e.g., Fair Work Act, modern awards, enterprise agreements, adverse action, termination, WHS interface) delivered by a recognised Australian provider (e.g., AHRI, universities, or accredited legal education providers) — directly relevant to ER governance in Australia","Formal training in workplace investigations and misconduct management (e.g., AHRI or equivalent Australian investigation training) — essential for leading complex ER matters in regulated financial services environments","Training in dispute resolution/mediation (e.g., nationally recognised mediation or conflict management course delivered in Australia) — relevant to managing grievances, bargaining and high-risk disputes in large organisations"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory occupational licence is generally required in Australia to perform an Employee Relations Director role — ER leadership is not a licensed profession under Australian law","No legal practising certificate is required unless the role is explicitly appointed as in-house legal counsel providing legal services — ER Directors typically partner with Legal rather than act as practising solicitors","No ASIC financial services licence is required for ER leadership — AFSL obligations sit with the licensee and relevant responsible managers, not HR/ER roles","No registration with a statutory regulator is typically required (e.g., AHPRA) — the role is corporate HR/ER within insurance and financial services"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["AHRI Certified Practitioner (CPHR) or AHRI Certified Professional (CAHRI) — nationally recognised Australian HR certification aligned to senior HR/ER practice","Membership of the Australian Human Resources Institute (AHRI) — widely recognised in Australia and relevant for governance, ethics and contemporary ER practice in large employers","Accredited workplace investigations credential from an Australian-recognised provider (e.g., AHRI Investigations programs or equivalent) — highly relevant for regulated financial services misconduct and conduct risk management","Training/certification in psychosocial risk and WHS for leaders (aligned to Safe Work Australia model WHS laws and relevant ACT/NSW frameworks) — relevant to ER decisions intersecting with WHS and psychosocial hazards","Change management certification (e.g., Prosci Change Management Certification delivered in Australia) — relevant to enterprise change, restructures and consultation obligations common in insurance and financial services"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Design and implement comprehensive employee relations strategies aligned with organisational goals.","Analyse and interpret workforce data to inform strategic decision-making.","Develop initiatives to enhance employee engagement and satisfaction."],"heading":"Employee Relations Strategy Development"},{"points":["Ensure compliance with Australian employment laws and regulations, including Fair Work Act and WHS standards.","Identify and mitigate risks related to employee relations and workplace practices.","Develop and maintain policies that support ethical and legal standards in the financial services industry."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Lead complex conflict resolution processes and mediate disputes effectively.","Implement best practices for handling grievances and disciplinary actions.","Train and support managers in conflict resolution techniques."],"heading":"Conflict Resolution and Mediation"},{"points":["Build and maintain strong relationships with internal and external stakeholders.","Communicate effectively with employees at all levels to foster a positive workplace culture.","Collaborate with senior leadership to align employee relations initiatives with business objectives."],"heading":"Stakeholder Engagement and Communication"},{"points":["Mentor and develop HR team members to enhance their skills and performance.","Foster a culture of continuous improvement and professional development.","Lead cross-functional teams to implement employee relations projects and initiatives."],"heading":"Leadership and Team Development"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Employee Relations","jobFamilyGroup":"HR"},"careerTrack":"Management","jobFamily":"Employee Relations","jobFamilyGroup":"HR","skills":[{"skill":"Employee Relations Strategy Development","weightage":9},{"skill":"Regulatory Compliance and Risk Management","weightage":9},{"skill":"Conflict Resolution and Mediation","weightage":8},{"skill":"Stakeholder Engagement and Communication","weightage":8},{"skill":"Leadership and Team Development","weightage":8},{"skill":"Workplace Policy Implementation","weightage":7},{"skill":"Data Analysis for Strategic Decision-Making","weightage":7},{"skill":"Diversity, Equity, and Inclusion Initiatives","weightage":7},{"skill":"Mentoring and Coaching","weightage":6},{"skill":"Change Management","weightage":6}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in employee relations-related legal costs by optimising conflict resolution processes by 31 December 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase employee satisfaction scores by 15% in the annual engagement survey by 30 June 2026, as measured by survey results.","weightage":25}],"category":"Customer"},{"points":[{"point":"Ensure 100% compliance with employment laws and workplace regulations by conducting quarterly audits and addressing any non-compliance issues within 30 days.","weightage":20},{"point":"Implement and achieve a 90% completion rate for employee development programs by 31 December 2026, as tracked through HR systems.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of employee relations managers and HR business partners participating in professional development programs by 25% by 31 December 2026.","weightage":15}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.945Z"},{"id":"56cb3bdd-47d5-4421-a418-c1fa00b9aa67","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Chief Human Resources Officer","description":"As Chief Human Resources Officer at ABC Limited in Sydney, reporting to the CEO, you will lead the people strategy for a 1000+ employee organisation in Insurance and Financial Services, shaping culture, capability and performance to deliver business growth. You will drive workforce planning, talent acquisition, leadership development, remuneration and benefits, employee relations, HR governance and compliance, and organisational design and change. This full-time role offers significant influence at executive level, partnering with leaders to build a high-performing, future-ready workforce and elevate the employee experience.","department":"HR","level":"VP","employmentType":"Full Time","location":"Perth","status":"approved","experienceRequired":"12+ years","experienceMin":12,"experienceMax":20,"educationRequired":["Master's Degree in HR","Bachelor's Degree"],"reportingTo":"Chief Executive Officer","directReports":null,"version":3,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":"Indy","approvedAt":"2026-03-23T02:05:34.694Z","accountabilities":[{"points":["Develop and execute comprehensive human resources strategies to support business growth.","Lead the HR organization and establish people-focused vision and direction.","Ensure HR initiatives align with business objectives and organizational culture.","Oversee talent acquisition, development, and retention strategies.","Drive employee engagement and organizational development initiatives.","Build and lead high-performing HR teams across talent acquisition, employee relations, and HR operations.","Establish HR best practices, policies, and procedures.","Foster a culture of inclusion, diversity, and employee development.","Develop HR talent and provide mentorship to team members.","Drive learning and development programs for all employees."],"heading":"Planning and Organising"},{"points":["Oversee talent acquisition and recruitment processes.","Manage employee relations and performance management systems.","Implement compensation and benefits programs.","Manage HR budgets and ensure optimal resource allocation."],"heading":"Operations"},{"points":["Ensure effective collaboration between HR and other business functions.","Present HR performance reports and strategic recommendations to executive leadership.","Collaborate with other C-level executives on people-related initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external HR partners and service providers.","Represent the company's employer brand and culture to external stakeholders."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with employment laws and regulations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Human Resources, Business, Commerce, Industrial Relations, Psychology or a related discipline (Australian university or AQF-recognised equivalent) — foundational requirement for senior HR leadership in large Australian financial services organisations","Postgraduate qualification desirable for 12–20 years’ experience: Master of Human Resource Management, Master of Business Administration (MBA) or Master of Industrial Relations (AQF Level 9; Australian or recognised equivalent) — supports enterprise-wide people strategy and governance in regulated environments","Graduate Certificate/Diploma in HRM, Employment Law or Organisational Development (AQF Level 8) as an acceptable alternative to a full Master’s where extensive executive experience is demonstrated — relevant to complex ER/IR and workforce transformation","Formal training in Australian employment law and industrial relations (e.g., short courses from Australian universities, AHRI, or recognised providers) — essential for compliance with Fair Work Act, modern awards, enterprise agreements and WHS obligations","Executive education in corporate governance and risk management (e.g., AICD Company Directors Course or equivalent recognised Australian program) — highly relevant to Board/RemCo engagement and risk culture in insurance and financial services"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific statutory professional licence is required in Australia to perform Chief Human Resources Officer duties — HR leadership roles are not licensed occupations","No Australian Financial Services Licence (AFSL) is required for an HR executive unless personally providing financial product advice or dealing services — typically outside CHRO scope in insurance and financial services","No legal practising certificate is required — CHROs may manage employment law risk but do not provide legal services; legal advice should be provided by admitted Australian legal practitioners","No registration with AHPRA or other health practitioner licensing bodies is required — HR roles do not constitute regulated clinical practice","Any role-specific internal authorisations (e.g., delegated authority for remuneration approvals, fit and proper assessments, or accountable person obligations) are organisational governance requirements rather than external licences in Australia"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["AHRI Certified Practitioner (CPHR) or AHRI Certified HR Leader (CHRL) — nationally recognised Australian HR professional certification, relevant for executive HR governance and capability in large employers","AICD Company Directors Course (GAICD) or equivalent governance credential recognised in Australia — strongly relevant to Board reporting, remuneration governance and risk oversight in financial services","ASIC/financial services compliance education relevant to HR governance (e.g., training covering FAR/BEAR legacy, conduct risk, remuneration governance, and regulatory expectations) from recognised Australian providers — supports compliance in insurance and financial services","WHS leadership training aligned to Australian WHS legislation (e.g., due diligence for officers training recognised in Australia) — relevant to executive officer obligations and psychosocial risk management","Change management certification (e.g., Prosci Change Management Certification or equivalent widely recognised in Australia) — relevant to large-scale transformation, operating model change and culture programs common in insurance and financial services"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement HR strategies aligned with the organisational goals and financial services industry standards.","Lead organisational change initiatives to enhance workforce agility and adaptability.","Drive talent management and succession planning to ensure leadership continuity and capability."],"heading":"Strategic Human Resource Management"},{"points":["Ensure HR policies and practices comply with Australian employment laws and financial services regulations.","Develop risk management strategies to mitigate HR-related risks within the organisation.","Oversee the implementation of workplace health and safety standards in accordance with Australian regulations."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Foster a high-performance culture through effective leadership and employee engagement strategies.","Mentor and develop HR team members to enhance their professional growth and contribution to the organisation.","Promote diversity and inclusion initiatives to create an equitable workplace environment."],"heading":"Leadership and People Management"},{"points":["Design competitive compensation and benefits packages that attract and retain top talent in the financial services sector.","Conduct regular market analysis to ensure remuneration practices are aligned with industry benchmarks.","Implement performance-based reward systems to drive employee motivation and productivity."],"heading":"Compensation and Benefits Management"},{"points":["Lead initiatives to strengthen organisational culture and employee engagement.","Implement learning and development programs to enhance workforce skills and capabilities.","Facilitate organisational development interventions to support business growth and transformation."],"heading":"Organisational Development and Culture"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"HR Leadership","jobFamilyGroup":"ExCo"},"careerTrack":"Executive","jobFamily":"HR Leadership","jobFamilyGroup":"ExCo","skills":[{"skill":"Strategic Human Resource Management","weightage":9},{"skill":"Regulatory Compliance and Risk Management","weightage":8},{"skill":"Leadership and People Management","weightage":9},{"skill":"Compensation and Benefits Management","weightage":8},{"skill":"Organisational Development and Culture","weightage":8},{"skill":"Talent Acquisition and Retention","weightage":7},{"skill":"Employee Engagement and Development","weightage":7},{"skill":"Stakeholder Management","weightage":7},{"skill":"Change Management","weightage":6},{"skill":"Diversity and Inclusion Initiatives","weightage":6}],"kpis":[{"points":[{"point":"Increase the retention rate of high-performing employees by 10% by the end of Q4 2026, contributing to a reduction in recruitment costs and improved financial performance.","weightage":20},{"point":"Achieve a 15% reduction in overall HR operational costs by streamlining processes and leveraging technology by Q4 2026.","weightage":20},{"point":"Ensure that at least 95% of compensation and benefits programs are delivered within the allocated budget by the end of the fiscal year 2026.","weightage":20},{"point":"Increase the ROI on learning and development programs by 20% by the end of 2026 through targeted training initiatives that align with business objectives.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase employee engagement scores by 15% by the end of 2026 through the implementation of targeted organisational development initiatives.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-23T02:05:34.700Z"},{"id":"237146d9-30fc-4bb5-a932-d0f23e0a94c1","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Director of Data Science","description":"As Director of Data Science at ABC Limited, you will lead the strategy and delivery of advanced analytics and AI to improve customer outcomes, risk management and operational performance across our Insurance and Financial Services portfolio. Reporting to the CTO in Brisbane, you will build and mentor high-performing teams, partner with senior stakeholders, and drive scalable data products from concept to production with strong governance, ethics and security. You will shape the data science roadmap, uplift capability, and influence enterprise decisions, offering significant scope to innovate, grow and make measurable impact.","department":"Technology","level":"Director","employmentType":"Full Time","location":"Kochi","status":"draft","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["PhD in Data Science","Master's Degree in Statistics"],"reportingTo":"Chief Technology Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute data science strategies aligned with business objectives.","Build and manage high-performing data science and analytics teams.","Establish data science best practices, methodologies, and standards.","Manage data science budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead data science teams and drive data-driven decision making across the organization.","Oversee machine learning model development and deployment processes.","Drive innovation in data science methodologies and technologies.","Oversee data infrastructure and analytics platform development.","Manage machine learning model lifecycle and performance monitoring.","Implement data visualization and reporting solutions.","Drive predictive analytics and business intelligence initiatives."],"heading":"Operations"},{"points":["Ensure effective collaboration between data science and business teams.","Present data insights and recommendations to CTO and executive team.","Collaborate with business stakeholders on data requirements and solutions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external data partners and vendors.","Represent data science capabilities in strategic discussions."],"heading":"External Stakeholder Management"},{"points":["Ensure data quality, governance, and analytics best practices.","Ensure data privacy, security, and compliance requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Data Science, Computer Science, Statistics, Mathematics, Engineering, or a closely related quantitative discipline from an Australian university or an overseas institution recognised in Australia (essential baseline for 8–15 years’ leadership in data science).","Postgraduate qualification (AQF Level 9) such as a Master of Data Science, Master of Analytics, Master of AI, Master of Statistics, or MBA with analytics/technology focus from an Australian-recognised provider (highly relevant for Director-level strategy, governance and stakeholder leadership in financial services).","Formal training in data governance, privacy and risk (e.g., university short course or recognised professional course covering the Privacy Act 1988, APRA CPS 234 information security, and data management frameworks) applicable to Australian insurance and financial services environments.","Leadership and people management development (e.g., recognised executive education/short course in leading technical teams, change management, and operating model design) aligned to senior leadership expectations in large Australian organisations.","Cloud and modern data platform coursework from Australian-recognised providers (e.g., accredited training partners for AWS/Azure/GCP) to support enterprise-scale data science delivery in regulated financial services."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific statutory professional licence is generally required in Australia to perform a Director of Data Science role, as it is not a licensed occupation under Australian law.","If the role includes providing ‘financial product advice’ to clients (unlikely for this position), an Australian Financial Services Licence (AFSL) authorisation via the employer would be required under ASIC regulations; otherwise not applicable.","If the role includes acting as an appointed actuary or signing actuarial opinions (not typical for data science leadership), actuarial practice requirements would apply; otherwise not applicable.","Any mandatory organisational clearances (e.g., background checks, fit and proper assessments) are employer policy requirements rather than professional licences and vary by insurer and APRA-regulated entity."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Certified Information Privacy Professional/Asia (CIPP/A) or equivalent privacy certification recognised in Australia (high relevance for handling personal and sensitive information in insurance and financial services).","ISACA Certified Information Security Manager (CISM) or Certified in Risk and Information Systems Control (CRISC) (relevant to APRA-regulated environments and alignment with CPS 234 and enterprise risk management).","AWS Certified Machine Learning – Specialty or AWS Certified Data Analytics – Specialty (or Microsoft Azure Data Scientist Associate / Azure AI Engineer Associate) from globally recognised vendors widely accepted in Australia for enterprise data science leadership.","SAS Certified (e.g., Advanced Analytics Professional) or equivalent enterprise analytics certification commonly used in Australian insurers and financial services organisations.","Project/Delivery certification such as PRINCE2 Practitioner or PMI PMP (recognised in Australia) to support large-scale, cross-functional delivery and governance in regulated financial services."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement data science strategies aligned with organisational goals and regulatory requirements.","Ensure data governance frameworks are in place to maintain data integrity and compliance with Australian financial regulations.","Lead initiatives to enhance data quality and accessibility across the organisation."],"heading":"Data Strategy and Governance"},{"points":["Design and oversee the development of predictive models to drive business insights and decision-making.","Utilise advanced statistical techniques and machine learning algorithms to solve complex financial problems.","Ensure models are validated and comply with industry standards and best practices."],"heading":"Advanced Analytics and Modelling"},{"points":["Mentor and develop a high-performing data science team, fostering a culture of innovation and continuous improvement.","Collaborate with cross-functional teams to integrate data-driven insights into business strategies.","Promote knowledge sharing and professional development within the team."],"heading":"Leadership and Team Development"},{"points":["Effectively communicate complex data science concepts to non-technical stakeholders.","Build strong relationships with internal and external stakeholders to support data-driven initiatives.","Advocate for data science as a strategic asset within the organisation."],"heading":"Stakeholder Engagement and Communication"},{"points":["Expertise in data science tools and platforms such as Python, R, and SQL.","Experience with cloud-based data solutions and big data technologies.","Stay abreast of emerging technologies and trends in data science and financial services."],"heading":"Technology and Tools Proficiency"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Data Science","jobFamilyGroup":"Technology"},"careerTrack":"Management","jobFamily":"Data Science","jobFamilyGroup":"Technology","skills":[{"skill":"Leadership in Data Science","weightage":10},{"skill":"Advanced Analytics and Modelling","weightage":9},{"skill":"Machine Learning Model Development","weightage":9},{"skill":"Data Strategy and Governance","weightage":8},{"skill":"Team Management and Development","weightage":8},{"skill":"Stakeholder Engagement and Communication","weightage":8},{"skill":"Proficiency in Python, R, and SQL","weightage":8},{"skill":"Cloud-based Data Solutions","weightage":7},{"skill":"Data Privacy, Security, and Compliance","weightage":7},{"skill":"Innovation in Data Science Methodologies","weightage":7}],"kpis":[{"points":[{"point":"Increase the ROI of data science projects by 15% by the end of Q4 2026 through optimised resource allocation and strategic project selection.","weightage":20}],"category":"Financial"},{"points":[{"point":"Enhance customer satisfaction by achieving a 10% increase in the Net Promoter Score (NPS) for data-driven solutions by Q4 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce the average time for machine learning model deployment from development to production by 20% by Q3 2026, ensuring faster time-to-market for data solutions.","weightage":20},{"point":"Achieve 95% compliance with data privacy and security standards by Q2 2026, ensuring robust data governance and risk management.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of data science team members participating in professional development programs by 30% by the end of 2026, fostering a culture of continuous learning and innovation.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.933Z"},{"id":"3ea495d8-471b-49f4-a65e-39e4d566e660","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"VP of Talent Acquisition","description":"As VP of Talent Acquisition at ABC Limited, you will lead enterprise-wide hiring strategy across our Insurance and Financial Services business, partnering with the CHRO and senior leaders to build high-performing teams for a 1000+ employee organisation. Based in Melbourne, you will shape workforce planning, strengthen employer brand, optimise recruitment operations and technology, and deliver exceptional candidate and hiring manager experiences. You will lead and develop a high-impact TA team, drive diversity and inclusion outcomes, ensure governance and compliance, and use data to improve quality, speed and cost—while growing your influence and career at scale.","department":"HR","level":"Director","employmentType":"Full Time","location":"Mumbai","status":"draft","experienceRequired":"10+ years","experienceMin":10,"experienceMax":18,"educationRequired":["Master's Degree in HR","Bachelor's Degree"],"reportingTo":"Chief Human Resources Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute comprehensive talent acquisition strategies.","Establish recruitment best practices, processes, and performance metrics.","Implement diversity and inclusion initiatives in recruitment processes.","Manage talent acquisition budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead talent acquisition teams and drive recruitment excellence across the organization.","Oversee recruitment processes and candidate experience optimization.","Drive innovation in recruitment technologies and methodologies.","Build and manage high-performing talent acquisition teams.","Foster a culture of candidate-centric recruitment and continuous improvement.","Manage recruitment technology platforms and applicant tracking systems.","Drive recruitment analytics and data-driven decision making."],"heading":"Operations"},{"points":["Ensure talent acquisition initiatives align with business growth objectives.","Mentor recruiters and talent acquisition specialists.","Ensure effective collaboration between talent acquisition and hiring managers.","Present talent acquisition performance reports to CHRO and executive team.","Collaborate with business leaders on workforce planning and hiring strategies."],"heading":"Internal Stakeholder Management"},{"points":["Oversee employer branding and candidate attraction strategies.","Build relationships with external recruitment partners and agencies.","Represent talent acquisition capabilities in strategic discussions."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with employment laws and recruitment regulations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Human Resources, Business, Psychology, Organisational Development or a related discipline (Australian university or an overseas qualification recognised in Australia) — appropriate baseline for a senior TA leader with 10–18 years’ experience in large organisations.","Postgraduate qualification desirable for VP level: Graduate Diploma or Master’s in Human Resource Management, Business Administration (MBA) or Organisational Psychology (AQF Level 8–9; Australian-recognised) — supports enterprise TA strategy, workforce planning and executive stakeholder management in financial services.","Short course/certification in Strategic Workforce Planning and Talent Analytics (Australian-recognised provider such as AHRI, AIM, or university executive education) — directly relevant to forecasting, capability planning and data-led hiring in insurance/financial services.","Training in employment law/industrial relations fundamentals (Australian context; e.g., Fair Work Act, anti-discrimination, privacy) via an accredited Australian provider — essential for compliant recruitment governance in a regulated industry.","Formal training in leadership and change management (e.g., AIM leadership programs or equivalent Australian-recognised executive education) — relevant to leading TA transformation across a 1000+ employee organisation."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory occupational licence is generally required in Australia to perform a VP of Talent Acquisition role, as it is not a licensed profession under Australian law.","No recruitment agent licence is required in Victoria for in-house corporate recruitment (licensing requirements typically apply to certain labour hire arrangements rather than internal TA leadership).","If the role includes oversight of labour hire procurement, ensure compliance with Victorian labour hire licensing obligations where applicable (Labour Hire Authority Victoria) — organisational compliance requirement rather than an individual professional licence.","If the role involves handling regulated personal information, no licence is required, but demonstrated capability to operate under the Privacy Act 1988 (Cth) and the Australian Privacy Principles is expected in financial services recruitment."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["AHRI Certified Practitioner (CPHR) or AHRI Certified Professional (CAHRI) — Australian HR professional standard recognised nationally; relevant to governance, ethics and senior HR/TA practice in financial services.","RG146 compliance knowledge (ASIC Regulatory Guide 146) — not mandatory for TA, but highly relevant in insurance/financial services to understand competency requirements for hiring advisers and other regulated roles in Australia.","Training/certification in Equal Employment Opportunity (EEO), diversity and inclusion, and merit-based selection (Australian-recognised provider) — supports defensible hiring decisions and regulatory expectations in large financial services employers.","Certification or formal training in psychometric assessment administration and selection methodology (Australian-recognised; aligned to APS/ethical guidelines where applicable) — relevant to high-volume and executive selection in insurance and financial services.","Vendor/platform accreditation in enterprise ATS/HRIS and recruitment analytics (e.g., Workday, SAP SuccessFactors, PageUp) — widely used in Australian financial services and relevant to leading TA operations at scale."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive talent acquisition strategies aligned with organisational goals and the financial services industry.","Leverage data analytics to forecast hiring needs and trends within the Australian market.","Drive employer branding initiatives to attract top-tier talent in the competitive financial services sector."],"heading":"Strategic Talent Acquisition"},{"points":["Lead and mentor a high-performing talent acquisition team, fostering a culture of continuous improvement and innovation.","Establish clear performance metrics and accountability frameworks for recruitment teams.","Promote diversity and inclusion in hiring practices, ensuring compliance with Australian employment laws."],"heading":"Leadership and Team Management"},{"points":["Collaborate with senior leadership to understand and anticipate workforce needs and align recruitment strategies accordingly.","Build and maintain strong relationships with external recruitment agencies and industry networks.","Communicate effectively with internal stakeholders to ensure alignment on talent acquisition objectives and outcomes."],"heading":"Stakeholder Engagement"},{"points":["Ensure all recruitment processes comply with Australian employment legislation and financial services regulations.","Implement risk management strategies to mitigate potential hiring risks and ensure ethical recruitment practices.","Stay updated on changes in employment law and industry standards to proactively adjust recruitment policies."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Utilise advanced recruitment technologies and platforms to streamline the hiring process and enhance candidate experience.","Implement innovative sourcing techniques to identify and engage passive candidates in the financial services industry.","Evaluate and integrate AI-driven tools to improve recruitment efficiency and decision-making."],"heading":"Technology and Innovation"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"HR","jobFamilyGroup":"Corporate"},"careerTrack":"Management","jobFamily":"Talent Acquisition","jobFamilyGroup":"HR","skills":[{"skill":"Strategic Talent Acquisition","weightage":9},{"skill":"Leadership and Team Management","weightage":9},{"skill":"Recruitment Technology and Innovation","weightage":8},{"skill":"Data Analytics for Recruitment","weightage":8},{"skill":"Employer Branding","weightage":7},{"skill":"Diversity and Inclusion in Hiring","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":9},{"skill":"Stakeholder Engagement and Collaboration","weightage":7},{"skill":"Change Management","weightage":6},{"skill":"Communication and Engagement","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in recruitment costs per hire by optimising recruitment processes and leveraging technology by 30 June 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase candidate satisfaction scores to 85% or higher, as measured by post-interview surveys, by 31 December 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Improve the average time-to-fill for key roles by 15% by 31 March 2026, ensuring alignment with business growth objectives.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Develop and implement a talent acquisition training program, achieving 90% completion rate among team members by 30 September 2026.","weightage":20},{"point":"Increase the diversity of new hires by 20% by 31 December 2026, through targeted recruitment initiatives and partnerships.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.863Z"},{"id":"f917be48-664d-4451-8b72-b215620bd3ce","tenantId":"f8cebbe1-c619-4e8b-92f9-6227a05e7ade","useCaseId":null,"title":"Engineering Manager","description":"As Engineering Manager at ABC Limited in Darwin, reporting to the VP of Engineering, you will lead high-performing teams delivering secure, scalable technology for our Insurance and Financial Services platforms. You’ll set engineering direction, drive delivery excellence, and partner with Product, Architecture, Security and Operations to improve reliability, quality and customer outcomes. Key accountabilities include people leadership, coaching and performance management, technical decision-making, agile planning, risk and incident management, and continuous improvement across CI/CD and engineering standards. This full-time role offers strong growth, visibility and impact in a 1000+ employee organisation.","department":"Technology","level":"Manager","employmentType":"Full Time","location":"Pune","status":"draft","experienceRequired":"6+ years","experienceMin":6,"experienceMax":12,"educationRequired":["Bachelor's Degree in Computer Science"],"reportingTo":"VP of Engineering","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute engineering strategies for assigned projects.","Establish engineering best practices and development processes.","Manage engineering budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead engineering teams and drive technical excellence in software development.","Oversee software development lifecycle and technical implementation.","Ensure engineering teams deliver quality solutions on time and within budget.","Drive technical innovation and continuous improvement initiatives.","Oversee system design and technical decision-making.","Ensure code quality, testing, and deployment processes.","Manage technical debt and system performance optimization.","Implement DevOps practices and CI/CD pipeline improvements."],"heading":"Operations"},{"points":["Ensure effective collaboration between engineering and product teams.","Mentor engineers and provide technical guidance and career development.","Present engineering updates and technical recommendations to VP of Engineering.","Collaborate with product managers on technical requirements and planning.","Represent engineering capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external technical partners and vendors."],"heading":"External Stakeholder Management"},{"points":["Ensure security best practices and compliance requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor of Engineering (Software, Computer Systems, Electrical/Electronics) or Bachelor of Computer Science/Information Technology from an Australian university (or overseas equivalent assessed as comparable in Australia) — appropriate baseline for an Engineering Manager in a regulated financial services environment","Postgraduate qualification desirable for 6–12 years’ experience: Graduate Certificate/Diploma or Master of Information Technology, Software Engineering, Engineering Management, or MBA (Technology/Operations focus) from an Australian-recognised provider — supports leadership, governance and delivery in Insurance and Financial Services","Formal training in secure software development and risk management (e.g., university short course or recognised provider course aligned to ASD Essential Eight and secure SDLC) — directly relevant to protecting customer data and meeting financial services security expectations in Australia","Project delivery education such as PRINCE2 Foundation/Practitioner course completion or equivalent project management coursework from an Australian-recognised RTO/university — relevant to large-scale delivery and governance common in insurers and financial services organisations"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory occupational licence is typically required in Australia for an Engineering Manager role focused on software/technology within Insurance and Financial Services — the role is generally not a licensed trade or statutory engineering sign-off position","If the role includes statutory engineering design/sign-off for building services, electrical or other regulated engineering work in the NT, registration as a Professional Engineer under NT legislation (via the NT Board of Professional Engineers) may be required — only applicable if the position involves regulated engineering services","If the role includes providing financial product advice or acting as an authorised representative, an Australian Financial Services Licence (AFSL) authorisation pathway would be required — typically not applicable to engineering management roles, but relevant in financial services contexts","Any required workplace licences (e.g., White Card for construction sites) are only applicable if the role involves on-site construction/field work — generally not required for technology engineering management in an insurer"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Certified Information Systems Security Professional (CISSP) or equivalent senior security certification recognised in Australia — supports governance of security controls and risk in Insurance and Financial Services","Certified Information Security Manager (CISM) or ISO/IEC 27001 Lead Implementer/Lead Auditor (recognised in Australia) — relevant to security management systems, audit readiness and regulatory expectations in financial services","ITIL 4 Foundation (AXELOS) — relevant to service management, incident/problem/change controls and operational stability expected in large Australian insurers","Cloud platform certification at associate/professional level (AWS Certified Solutions Architect, Microsoft Azure Solutions Architect Expert, or Google Professional Cloud Architect) — relevant to modern insurance platforms and Australian data/security requirements","Scaled Agile certification (SAFe Agilist/SAFe Scrum Master) or Scrum Master certification (e.g., PSM/CSM) — relevant to leading multi-team delivery and governance in enterprise financial services technology environments"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrate expertise in leading engineering teams to deliver scalable financial services solutions.","Guide the team in adopting best practices in software development and engineering methodologies.","Foster a culture of innovation and continuous improvement within the engineering department."],"heading":"Technical Leadership"},{"points":["Oversee the planning, execution, and delivery of engineering projects within the financial services sector.","Ensure projects are completed on time, within scope, and in compliance with Australian financial regulations.","Coordinate cross-functional teams to align engineering efforts with organisational goals."],"heading":"Project Management"},{"points":["Ensure engineering practices adhere to Australian financial services regulations and standards.","Implement processes to maintain data security and privacy in line with Australian laws.","Stay updated on regulatory changes and guide the team in adapting to new compliance requirements."],"heading":"Regulatory Compliance"},{"points":["Build and maintain strong relationships with internal and external stakeholders to support engineering initiatives.","Communicate technical concepts effectively to non-technical stakeholders.","Collaborate with the VP of Engineering to align engineering strategies with business objectives."],"heading":"Stakeholder Management"},{"points":["Identify and mitigate risks associated with engineering projects in the financial services industry.","Develop contingency plans to address potential technical challenges.","Ensure robust testing and quality assurance processes are in place to minimise operational risks."],"heading":"Risk Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":"Management","jobFamily":"Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Technical Leadership in Software Development","weightage":9},{"skill":"Project Management in Financial Services","weightage":8},{"skill":"Regulatory Compliance with Australian Financial Standards","weightage":9},{"skill":"DevOps Practices and CI/CD Pipeline Implementation","weightage":8},{"skill":"System Design and Technical Decision-Making","weightage":9},{"skill":"Stakeholder Management and Collaboration","weightage":8},{"skill":"Risk Management and Quality Assurance","weightage":7},{"skill":"Communication and Engagement","weightage":7},{"skill":"Innovation and Continuous Improvement","weightage":8},{"skill":"Team Management and Mentorship","weightage":7}],"kpis":[{"points":[{"point":"Increase the engineering department's project delivery efficiency by reducing project costs by 10% through optimised resource allocation and process improvements by 31 December 2026.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a 95% on-time delivery rate for software development projects by implementing enhanced project management practices and monitoring by 30 June 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of engineering team members participating in professional development programs by 20% by 31 December 2026 to foster a culture of continuous learning.","weightage":25},{"point":"Implement at least two technical innovation initiatives per quarter that result in measurable improvements in system performance or product features by 31 December 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2025-11-13T06:07:32.848Z"},{"id":"966d33fe-5541-4faa-a648-af4f273b9078","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"HR Business Partner","description":null,"department":"Human Resources","level":"Specialist","employmentType":"Full-time","location":"Canberra","status":"draft","experienceRequired":"4+ years","experienceMin":4,"experienceMax":9,"educationRequired":["Bachelor's Degree in HR"],"reportingTo":"Employee Relations Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Execute HR initiatives and drive positive workplace culture and engagement.","Develop and implement employee relations strategies and programs.","Oversee employee conflict resolution and workplace investigations.","Ensure HR initiatives align with organizational values and objectives.","Drive employee satisfaction and retention improvement initiatives."],"heading":"HR Execution"},{"points":["Collaborate with HR team members and business leaders.","Participate in HR policy development and implementation processes.","Contribute to HR best practices and performance metrics.","Ensure effective communication with cross-functional teams.","Drive continuous improvement in HR processes."],"heading":"Team Collaboration"},{"points":["Implement performance management processes and employee development programs.","Manage employee engagement surveys and action planning.","Implement workplace policies and procedures.","Ensure compliance with employment laws and workplace regulations.","Drive diversity, equity, and inclusion initiatives."],"heading":"HR Operations"},{"points":["Present HR performance reports to Employee Relations Manager.","Collaborate with business leaders on employee engagement strategies.","Contribute to HR budgets and resource allocation.","Build relationships with external HR consultants and legal partners.","Represent HR capabilities in cross-functional discussions."],"heading":"Stakeholder Communication"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Human Resources Management or related field","Graduate Certificate in Business Administration","Diploma of Human Resources Management","Advanced Diploma of Leadership and Management","Postgraduate qualification in Employee Relations"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for HR roles in Australia"],"heading":"Professional Licenses"},{"points":["Certified Professional HR (CPHR) from the Australian HR Institute (AHRI)","AHRI Practising Certification Program","Certificate IV in Human Resource Management","Certificate in Employee and Industrial Relations","Certification in Workplace Health and Safety"],"heading":"Industry-Specific Certifications"},{"points":["Certificate in Mediation and Conflict Resolution","Training in Employment Law and Compliance","Course in Organisational Development","Certification in Change Management","Training in Diversity and Inclusion"],"heading":"Additional Relevant Qualifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Facilitate effective communication between employees and management to resolve conflicts and issues.","Advise on and ensure compliance with Australian employment laws and regulations.","Develop and implement employee engagement strategies to enhance workplace culture."],"heading":"Employee Relations"},{"points":["Collaborate with department heads to identify and address talent gaps.","Design and implement succession planning strategies to ensure business continuity.","Utilise data-driven insights to improve recruitment and retention strategies."],"heading":"Talent Management"},{"points":["Develop and manage performance appraisal systems that drive high performance.","Provide coaching and support to managers on performance improvement plans.","Analyse performance data to identify trends and areas for development."],"heading":"Performance Management"},{"points":["Lead change initiatives to support organisational transformation and growth.","Develop communication plans to ensure smooth transitions during change processes.","Assess the impact of change on employees and develop strategies to mitigate resistance."],"heading":"Change Management"},{"points":["Develop and update HR policies in line with Australian legal requirements and industry best practices.","Ensure HR policies are effectively communicated and understood across the organisation.","Monitor and evaluate the effectiveness of HR policies and recommend improvements."],"heading":"HR Policy Development"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Employee Relations","jobFamilyGroup":"HR"},"careerTrack":null,"jobFamily":"Employee Relations","jobFamilyGroup":"HR","skills":[{"skill":"Employee Relations Management","weightage":9},{"skill":"Australian Employment Law Compliance","weightage":8},{"skill":"Performance Management Systems","weightage":9},{"skill":"Change Management","weightage":8},{"skill":"HR Policy Development","weightage":8},{"skill":"Talent Management and Succession Planning","weightage":7},{"skill":"Diversity, Equity, and Inclusion Initiatives","weightage":7},{"skill":"Effective Communication and Stakeholder Engagement","weightage":9},{"skill":"Conflict Resolution and Workplace Investigations","weightage":8},{"skill":"Data-Driven HR Insights and Analytics","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in HR-related legal costs by optimising employee relations strategies and ensuring compliance with employment laws by 31 December 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase employee satisfaction scores by 15% in the annual engagement survey by implementing targeted retention and engagement initiatives by 30 June 2026.","weightage":30}],"category":"Customer"},{"points":[{"point":"Improve the efficiency of the performance management process by reducing the cycle time by 20% through streamlined procedures and technology enhancements by 31 March 2026.","weightage":25},{"point":"Ensure 100% compliance with updated workplace policies and procedures across all departments by conducting quarterly audits and training sessions by 31 December 2026.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:17:00.421Z"},{"id":"05102078-98cc-4815-bf3f-cc778619b436","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"VP of Supply Chain","description":"As VP of Supply Chain at ABC Limited, you will lead end-to-end supply chain strategy and performance across our Insurance and Financial Services operations, ensuring resilient, compliant and cost-effective sourcing, vendor management and service delivery. Reporting to the COO in Melbourne, you will drive procurement excellence, optimise third-party risk and governance, strengthen supplier partnerships, and deliver measurable improvements in efficiency, quality and customer outcomes. This full-time leadership role offers significant scope to shape enterprise-wide transformation, mentor high-performing teams, and accelerate your growth within a large, complex organisation.","department":"Operations","level":"Director","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"10+ years","experienceMin":10,"experienceMax":18,"educationRequired":["MBA","Bachelor's Degree in Supply Chain"],"reportingTo":"Chief Operating Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute comprehensive supply chain strategies.","Establish supply chain best practices, processes, and KPIs.","Implement supply chain technology solutions and automation.","Manage supply chain budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead supply chain teams and drive operational efficiency and cost optimization.","Oversee procurement, logistics, and inventory management processes.","Drive innovation in supply chain technologies and methodologies.","Build and manage high-performing supply chain teams.","Foster a culture of continuous improvement and operational excellence.","Manage logistics operations and distribution network efficiency."],"heading":"Operations"},{"points":["Ensure effective collaboration between supply chain and other teams.","Mentor supply chain managers and specialists.","Collaborate with finance teams on cost optimization strategies.","Present supply chain performance reports to COO and executive team."],"heading":"Internal Stakeholder Management"},{"points":["Oversee vendor management and supplier relationship optimization.","Build relationships with key suppliers and logistics partners.","Represent supply chain capabilities in strategic discussions."],"heading":"External Stakeholder Management"},{"points":["Ensure supply chain resilience and risk management.","Ensure compliance with supply chain regulations and standards.","Drive sustainability and environmental responsibility initiatives."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Commerce, Finance, Business or Engineering from an Australian university (or overseas equivalent recognised in Australia) — appropriate baseline for a VP-level supply chain leader in a regulated financial services environment","Postgraduate qualification desirable for 10–18 years’ experience: MBA or Master of Supply Chain Management/Operations/Business Analytics from an Australian institution (or recognised equivalent) — supports enterprise-wide strategy, governance and transformation in insurance/financial services","Graduate Certificate/Diploma in Risk Management, Governance or Compliance (Australian university or recognised provider) — relevant to APRA-regulated operational risk, third-party risk and outsourcing governance","Formal training in procurement and contract management (e.g., accredited short course through an Australian university, CIPS Australia-recognised provider, or equivalent) — relevant to supplier management, outsourcing and cost control in financial services","Project/Change management education (e.g., PRINCE2 Foundation/Practitioner training or equivalent Australian-recognised program) — relevant to large-scale supply chain and operating model change programs"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific statutory professional licence is typically required in Australia to perform a VP of Supply Chain role in insurance and financial services (the role is not a licensed occupation like legal practice or engineering sign-off)","No forklift/high-risk work licences are essential, as the role is executive and office-based within financial services rather than hands-on warehousing operations","No mandatory transport operator licences are required, as logistics carriage is generally managed via third-party providers rather than direct operation by an insurer","Any role-specific access/authorisations (e.g., internal procurement delegation of authority, contract signing authority) are employer-issued and not external Australian licences"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["CIPS certification (e.g., Diploma/Advanced Diploma/Professional Diploma in Procurement and Supply) via CIPS Australia — widely recognised in Australia and highly relevant to strategic sourcing, supplier governance and outsourcing in financial services","ASCM/APICS certification (e.g., CSCP or CPIM) — globally recognised and commonly accepted in Australia; relevant to end-to-end supply chain strategy, planning and performance management","AIPMM Certified Product Manager (CPM) or equivalent service/product operations credential (optional but relevant) — supports service supply chain and operating model alignment in insurance/financial services","ITIL 4 Foundation (AXELOS) — recognised in Australia; relevant where supply chain includes IT/service management, vendor management and operational resilience across technology-enabled services","ISO 22301 Business Continuity Management or operational resilience training (recognised Australian training providers) — relevant to financial services continuity, third-party dependencies and APRA-aligned resilience expectations"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement supply chain strategies aligned with organisational goals and market trends.","Analyse and optimise end-to-end supply chain processes to enhance efficiency and reduce costs.","Lead cross-functional teams to drive supply chain innovation and continuous improvement."],"heading":"Strategic Supply Chain Management"},{"points":["Ensure supply chain operations comply with Australian financial services regulations and standards.","Identify and mitigate supply chain risks, including geopolitical, environmental, and financial risks.","Develop and maintain robust contingency plans to manage supply chain disruptions."],"heading":"Risk Management and Compliance"},{"points":["Establish and maintain strategic partnerships with key suppliers to ensure quality and reliability.","Negotiate contracts and agreements to secure favourable terms and conditions.","Monitor supplier performance and implement corrective actions as necessary."],"heading":"Supplier Relationship Management"},{"points":["Leverage advanced analytics and technology to enhance supply chain visibility and decision-making.","Implement digital tools and platforms to streamline supply chain operations and improve data accuracy.","Stay abreast of emerging technologies and trends in supply chain management."],"heading":"Technology and Data Analytics"},{"points":["Foster a high-performance culture within the supply chain team through effective leadership and mentoring.","Develop and implement training 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Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-16T11:13:55.401Z"},{"id":"b86ba035-9a09-46f9-82b1-680b1fd1deb1","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Senior Engineering Manager","description":null,"department":"Technology","level":"Manager","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["Bachelor's Degree in Computer Science"],"reportingTo":"VP of Engineering","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead multiple engineering teams and drive technical excellence in software development.","Develop and execute engineering strategies for complex technical projects.","Oversee software architecture decisions and technical implementation.","Ensure engineering teams deliver high-quality, scalable solutions.","Drive technical innovation and adoption of new technologies."],"heading":"Engineering Leadership"},{"points":["Build and manage high-performing engineering teams and individual contributors.","Establish engineering best practices, coding standards, and development processes.","Foster a culture of technical excellence, collaboration, and continuous learning.","Mentor engineers and provide technical guidance and career development.","Ensure effective collaboration between engineering teams and product management."],"heading":"Team Management"},{"points":["Oversee system design and technical decision-making for complex projects.","Ensure code quality, testing, and deployment processes meet standards.","Manage technical debt and system performance optimization.","Implement DevOps practices and CI/CD pipeline improvements.","Ensure security best practices and compliance requirements."],"heading":"Technical Operations"},{"points":["Present engineering updates and technical recommendations to VP of Engineering.","Collaborate with product managers on technical feasibility and roadmap planning.","Manage engineering budgets and resource allocation for multiple teams.","Build relationships with external technical partners and vendors.","Represent engineering capabilities in cross-functional discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Engineering (Civil, Mechanical, Electrical, or related field)","Master's degree in Engineering Management or Business Administration (MBA)","Postgraduate Diploma in Project Management","Certificate in Leadership and Management","Advanced Diploma in Engineering Technology"],"heading":"Essential Academic Qualifications"},{"points":["Chartered Professional Engineer (CPEng) status with Engineers Australia","Registered Professional Engineer of Queensland (RPEQ) for work in Queensland","Professional Engineer registration with the Board of Professional Engineers of Queensland (BPEQ)","Membership with the Institution of Engineers Australia (IEAust)","Licensed Builder (if applicable to specific engineering projects)"],"heading":"Professional Licenses"},{"points":["Certification in Real Estate Development and Management","Certified Practising Project Director (CPPD) from the Australian Institute of Project Management","Green Star Accredited Professional (GSAP) for sustainable building practices","Certification in Facilities Management from the Facility Management Association of Australia","ISO 9001 Quality Management Systems Certification"],"heading":"Industry-Specific Certifications"},{"points":["Certification in Risk Management from the Risk Management Institute of Australasia","Advanced Certificate in Contract Management","Diploma in Occupational Health and Safety","Certification in Lean Six Sigma (Green Belt or higher)","Professional Scrum Master Certification"],"heading":"Additional Relevant Qualifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrate strong leadership skills to guide and mentor engineering teams, fostering a collaborative and innovative work environment.","Develop and implement strategies for team growth and skill enhancement, aligning with organisational goals.","Effectively manage cross-functional teams, ensuring clear communication and alignment with business objectives."],"heading":"Leadership and Team Management"},{"points":["Leverage extensive technical knowledge to drive the development of cutting-edge financial services solutions.","Stay abreast of emerging technologies and industry trends to ensure competitive advantage and innovation.","Oversee the architecture and design of scalable, secure, and high-performance systems."],"heading":"Technical Expertise and Innovation"},{"points":["Lead complex engineering projects from conception to delivery, ensuring adherence to timelines and budgets.","Implement best practices in project management, including Agile methodologies, to enhance efficiency and quality.","Coordinate with stakeholders to define project scope, objectives, and deliverables."],"heading":"Project Management and Delivery"},{"points":["Ensure all engineering activities comply with Australian financial services regulations and standards.","Develop and implement risk management strategies to mitigate potential technical and operational risks.","Collaborate with compliance teams to maintain up-to-date knowledge of regulatory changes and their impact on engineering processes."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Build and maintain strong relationships with internal and external stakeholders to support business objectives.","Communicate complex technical concepts to non-technical stakeholders effectively.","Facilitate regular updates and reporting to senior management on engineering progress and challenges."],"heading":"Stakeholder Engagement and Communication"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":null,"jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Software Architecture and Design","weightage":9},{"skill":"Engineering Leadership","weightage":9},{"skill":"DevOps Practices and CI/CD Implementation","weightage":8},{"skill":"Project Management and Agile Methodologies","weightage":8},{"skill":"Technical Innovation and Emerging Technologies","weightage":8},{"skill":"System Performance Optimisation","weightage":7},{"skill":"Security Best Practices and Compliance","weightage":7},{"skill":"Stakeholder Engagement and Communication","weightage":8},{"skill":"Team Management and Mentorship","weightage":9},{"skill":"Cross-functional Collaboration","weightage":7}],"kpis":[{"points":[{"point":"Increase the ROI of engineering projects by 10% by the end of Q4 2026 through optimised resource allocation and cost management.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher for software solutions delivered by engineering teams by the end of Q2 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Reduce the average time to deploy new software features by 20% by the end of Q3 2026 through improved CI/CD pipeline efficiency.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of engineers participating in professional development programs by 30% by the end of Q4 2026 to foster a culture of continuous learning.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:19:24.673Z"},{"id":"f92c473a-8d50-430c-b852-5f491a76be1e","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Director of Business Operations","description":null,"department":"Operations","level":"Director","employmentType":"Full-time","location":"Adelaide","status":"draft","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["MBA","Bachelor's Degree in Business"],"reportingTo":"Chief Operating Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead business operations teams and drive operational efficiency and effectiveness.","Develop and execute business operations strategies and process improvements.","Oversee administrative functions and business support services.","Ensure operational processes align with business objectives.","Drive standardization and automation of business processes."],"heading":"Business Operations Leadership"},{"points":["Build and manage high-performing business operations teams.","Establish business operations best practices and standard operating procedures.","Foster a culture of process improvement and operational excellence.","Mentor business operations managers and specialists.","Ensure effective collaboration between business operations and other teams."],"heading":"Team Management"},{"points":["Oversee business process documentation and workflow optimization.","Manage business systems and technology implementation.","Implement quality assurance and compliance monitoring processes.","Ensure data accuracy and reporting integrity.","Drive cost reduction and efficiency improvement initiatives."],"heading":"Operations Management"},{"points":["Present business operations performance reports to COO and executive team.","Collaborate with other departments on cross-functional initiatives.","Manage business operations budgets and resource allocation.","Build relationships with external service providers and vendors.","Represent business operations capabilities in strategic discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration or Management","Master of Business Administration (MBA)","Bachelor's degree in Commerce or Finance","Graduate Diploma in Management","Bachelor's degree in Property or Real Estate"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on business operations rather than regulated professions."],"heading":"Professional Licenses"},{"points":["Certified Practising Accountant (CPA) for financial oversight","Real Estate Institute of Australia (REIA) membership for industry insights","Project Management Professional (PMP) for operational project management","Australian Institute of Management (AIM) membership for leadership development","Certified Property Manager (CPM) for real estate operations"],"heading":"Industry-Specific Certifications"},{"points":["Chartered Manager (CMgr) from the Institute of Managers and Leaders","Executive Leadership Certificate from a recognised Australian institution","Advanced Diploma of Leadership and Management","Certificate IV in Leadership and Management","Diploma of Business (Operations)"],"heading":"Leadership and Management Certifications"},{"points":["Proven experience in business operations within the leasing or real estate industry","Strong understanding of non-residential real estate market dynamics","Experience in managing large teams and complex projects","Demonstrated ability to drive operational efficiency and strategic initiatives","Experience in the medic or services industry is advantageous"],"heading":"Relevant Experience and Skills"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement strategic operational plans aligned with organisational goals.","Lead cross-functional teams to drive business growth and operational efficiency.","Foster a culture of innovation and continuous improvement within the operations department."],"heading":"Strategic Leadership"},{"points":["Oversee budgeting, forecasting, and financial reporting to ensure fiscal responsibility.","Analyse financial data to identify trends and opportunities for cost optimisation.","Ensure compliance with Australian financial regulations and standards."],"heading":"Financial Acumen"},{"points":["Develop and implement risk management strategies to mitigate operational risks.","Ensure adherence to regulatory requirements and industry best practices.","Conduct regular risk assessments and audits to maintain operational integrity."],"heading":"Risk Management"},{"points":["Optimise business processes to enhance efficiency and service delivery.","Implement performance metrics to monitor and improve operational outcomes.","Drive the adoption of technology solutions to streamline operations."],"heading":"Operational Excellence"},{"points":["Build and maintain strong relationships with key stakeholders, including clients and partners.","Communicate effectively with internal and external stakeholders to align on business objectives.","Represent the organisation in industry forums and networking events to enhance brand presence."],"heading":"Stakeholder Engagement"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Business Operations","jobFamilyGroup":"Operations"},"careerTrack":null,"jobFamily":"Business Operations","jobFamilyGroup":"Operations","skills":[{"skill":"Strategic Leadership","weightage":9},{"skill":"Operational Excellence","weightage":9},{"skill":"Financial Acumen","weightage":8},{"skill":"Risk Management","weightage":8},{"skill":"Business Process Optimisation","weightage":8},{"skill":"Stakeholder Engagement","weightage":8},{"skill":"Team Management","weightage":7},{"skill":"Change Management","weightage":7},{"skill":"Data Analysis and Reporting","weightage":7},{"skill":"Communication and Collaboration","weightage":7}],"kpis":[{"points":[{"point":"Increase operational cost efficiency by reducing operational expenses by 10% by the end of Q4 2026, ensuring alignment with business objectives.","weightage":20},{"point":"Achieve a 15% increase in ROI from business process automation initiatives by the end of Q2 2026.","weightage":20},{"point":"Ensure that business operations contribute to a 5% increase in overall company profitability by the end of the 2026 fiscal year.","weightage":20}],"category":"Financial"},{"points":[{"point":"Improve customer satisfaction scores related to business operations support services by 10% by the end of Q3 2026, as measured by customer feedback surveys.","weightage":20}],"category":"Customer"},{"points":[{"point":"Enhance internal process efficiency by reducing the average time to complete key business operations processes by 20% by the end of Q2 2026.","weightage":20}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:19:01.576Z"},{"id":"17a19aea-d9d2-4a25-bec2-dfef5dc200e1","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Senior Software Engineer","description":"As a Senior Software Engineer in ABC Limited’s Technology team in Melbourne, you’ll play a pivotal role in delivering secure, scalable digital platforms that support our Insurance and Financial Services customers. Reporting to the Senior Engineering Manager, you’ll lead end-to-end software development, drive engineering best practice, mentor peers, and collaborate with product, architecture and security to deliver high-quality outcomes. You’ll contribute to technical direction, improve reliability and performance, and help modernise our systems. This full-time role offers strong career growth, meaningful impact at scale, and opportunities to shape how we build.","department":"Technology","level":"Senior","employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":"5+ years","experienceMin":5,"experienceMax":10,"educationRequired":["Bachelor's Degree in Computer Science"],"reportingTo":"Lead Software Engineer","directReports":null,"version":2,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Contribute to system architecture and technical roadmap planning."],"heading":"Planning and Organising"},{"points":["Develop high-quality software solutions and drive technical excellence.","Lead technical design and implementation of complex software features.","Ensure code quality, testing, and documentation standards.","Drive technical innovation and adoption of best practices.","Participate in code reviews and technical decision-making processes.","Drive continuous improvement in development processes.","Implement and maintain software testing and quality assurance processes.","Ensure system performance, scalability, and security requirements.","Manage technical debt and system optimization initiatives.","Implement DevOps practices and deployment automation."],"heading":"Operations"},{"points":["Mentor junior engineers and provide technical guidance.","Collaborate with product managers and designers on technical requirements.","Ensure effective communication with cross-functional teams.","Present technical updates and recommendations to engineering managers.","Collaborate with other senior engineers on technical initiatives.","Contribute to technical documentation and knowledge sharing.","Represent technical capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external technical partners and vendors."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with coding standards and best practices."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Software Engineering, Computer Science, Information Technology or a closely related discipline from an Australian university or an overseas institution recognised in Australia (appropriate for 5–10 years’ senior engineering experience in financial services).","Graduate Certificate or Graduate Diploma (AQF Level 8) in Cyber Security, Data Science, Cloud Computing or Enterprise Architecture (Australian-recognised), to support secure, regulated software delivery in insurance and financial services.","Formal training in secure software development (e.g., Secure Coding / Application Security course aligned to OWASP Top 10) delivered by an Australian RTO or globally recognised provider accepted in Australia, reflecting heightened security expectations in financial services.","Formal training in Agile delivery (e.g., Agile/Scrum coursework) from an Australian-recognised provider, relevant to modern engineering practices in large regulated organisations.","Tertiary-level unit or short course in software architecture and design patterns (Australian-recognised), aligned to senior-level responsibilities (system design, scalability, reliability) common in insurance platforms."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory professional licence is generally required in Australia for a Senior Software Engineer role (software engineering is not a licensed occupation in the same way as electrical, plumbing or building trades).","No Australian Financial Services Licence (AFSL) is required for engineering roles unless the position provides financial product advice or deals in financial products; typical software engineering duties in insurers do not require AFSL authorisation.","No state-based registration is required in Victoria for general software engineering work; however, any work involving regulated professional engineering services would be employer- and scope-dependent rather than a standard requirement for this role.","If the role includes access to sensitive customer data, organisations may require internal clearance processes (e.g., background checks) rather than a formal government-issued professional licence."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["AWS Certified Solutions Architect – Associate or Professional (Amazon Web Services) or Microsoft Certified: Azure Solutions Architect Expert (Microsoft), widely recognised in Australia and highly relevant to cloud-based insurance and financial services platforms.","Certified Kubernetes Administrator (CKA) (Cloud Native Computing Foundation) or equivalent container orchestration certification, recognised in Australia and relevant to scalable, resilient services in large financial services environments.","Certified Information Systems Security Professional (CISSP) (ISC2) or GIAC security certification (e.g., GWEB/GPEN), recognised in Australia and relevant to secure engineering in regulated insurance and financial services.","Certified ScrumMaster (CSM) (Scrum Alliance) or Professional Scrum Master (PSM I/II) (Scrum.org), recognised in Australia and relevant to senior delivery leadership in enterprise technology teams.","ITIL 4 Foundation (PeopleCert/Axelos), recognised in Australia and relevant to operating within mature service management and change control environments common in large insurers."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Proficient in designing, developing, and maintaining complex software applications using modern programming languages such as Java, C#, or Python.","Demonstrated ability to implement software solutions that adhere to best practices in software engineering, including design patterns and code quality standards.","Experience with Agile methodologies and tools, such as Scrum or Kanban, to manage and deliver software projects efficiently.","Ability to conduct code reviews and provide constructive feedback to ensure high-quality code and adherence to coding standards.","Skilled in integrating software applications with third-party APIs and services, ensuring seamless functionality and performance."],"heading":"Software Development and Engineering"},{"points":["Understanding of financial services products and regulations, including compliance with ASIC guidelines and APRA standards.","Experience in developing software solutions that support financial transactions, risk management, and data security.","Ability to analyse and interpret financial data to inform software development and decision-making processes.","Familiarity with financial market trends and the impact of technology on the financial services industry.","Knowledge of financial software systems and platforms commonly used in the Australian market."],"heading":"Financial Services Industry Knowledge"},{"points":["Ability to lead and mentor junior engineers, fostering a collaborative and innovative team environment.","Experience in setting technical direction and making architectural decisions for software projects.","Skilled in identifying and resolving technical challenges, ensuring project timelines and quality standards are met.","Proven track record of driving continuous improvement initiatives within engineering teams.","Capacity to communicate complex technical concepts to non-technical stakeholders effectively."],"heading":"Technical Leadership and Mentorship"},{"points":["Strong analytical skills to identify, diagnose, and resolve software issues efficiently.","Ability to apply critical thinking and problem-solving techniques to develop innovative software solutions.","Experience in conducting root cause analysis and implementing corrective actions to prevent recurrence of issues.","Proficiency in using data analysis tools and techniques to inform software development and optimisation.","Capability to balance technical requirements with business needs, ensuring alignment with organisational goals."],"heading":"Problem Solving and Analytical Skills"},{"points":["Knowledge of cybersecurity principles and practices relevant to the financial services industry.","Experience in implementing security measures to protect sensitive financial data and ensure compliance with Australian privacy laws.","Ability to conduct security assessments and audits to identify vulnerabilities and recommend improvements.","Familiarity with industry standards such as ISO 27001 and PCI DSS, ensuring software solutions meet compliance requirements.","Commitment to staying updated on emerging security threats and technologies to safeguard organisational assets."],"heading":"Security and Compliance"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":"Individual Contributor","jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Proficiency in Java, C#, or Python","weightage":9},{"skill":"Experience with Agile methodologies (Scrum/Kanban)","weightage":8},{"skill":"Technical leadership and mentorship","weightage":9},{"skill":"Financial services industry knowledge","weightage":8},{"skill":"Software architecture and design patterns","weightage":9},{"skill":"DevOps practices and deployment automation","weightage":7},{"skill":"Security and compliance in financial software","weightage":8},{"skill":"Problem-solving and analytical skills","weightage":9},{"skill":"Effective technical communication","weightage":7},{"skill":"Continuous improvement and innovation","weightage":8}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in software development costs through optimisation and automation by 30 June 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase customer satisfaction scores related to software performance and reliability by 15% by 31 December 2026, as measured by customer feedback surveys.","weightage":25}],"category":"Customer"},{"points":[{"point":"Improve code quality by reducing the number of critical bugs reported post-release by 20% by 31 March 2026, as tracked by bug tracking systems.","weightage":30},{"point":"Enhance deployment efficiency by achieving 95% automated deployment success rate by 30 September 2026.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-16T11:44:22.022Z"},{"id":"3b90e44d-0ade-4dec-9735-3e97b95f14fa","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Director of Brand Marketing","description":"As Director of Brand Marketing at ABC Limited in Perth, you will lead brand strategy across our Insurance and Financial Services portfolio, shaping how 1000+ employees bring our promise to life. Reporting to the Chief Marketing Officer, you will drive brand positioning, integrated campaigns, customer insights, and partner alignment to grow awareness, trust, and market share. You will steward brand governance, optimise performance through data-led decision-making, and mentor a high-performing team. This full-time role offers significant scope to influence enterprise priorities, accelerate your leadership impact, and build a nationally recognised brand.","department":"Sales & Marketing","level":"Director","employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["Master's Degree in Marketing","Bachelor's Degree"],"reportingTo":"Chief Marketing Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute comprehensive brand marketing strategies.","Oversee brand positioning, messaging, and creative development.","Drive brand innovation and market differentiation strategies.","Establish brand marketing best practices and creative standards.","Implement brand guidelines and visual identity standards.","Drive brand research and market insights initiatives.","Manage brand marketing budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead brand marketing teams and drive brand awareness and equity.","Ensure brand consistency across all marketing channels and touchpoints.","Oversee brand campaign development and creative production."],"heading":"Operations"},{"points":["Ensure effective collaboration between brand marketing and other teams.","Mentor brand managers and creative professionals.","Present brand marketing performance reports to CMO and executive team.","Collaborate with product teams on brand integration strategies.","Represent brand marketing capabilities in strategic discussions."],"heading":"Internal Stakeholder Management"},{"points":["Manage brand partnerships and sponsorship opportunities.","Build relationships with creative agencies and brand partners."],"heading":"External Stakeholder Management"},{"points":["Ensure brand compliance and trademark protection."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Marketing, Business, Communications or a related discipline from an Australian university or an overseas equivalent recognised in Australia (appropriate for 8–15 years’ senior marketing leadership).","Postgraduate qualification (AQF Level 9) such as a Master of Marketing, MBA, or Master of Business (Marketing/Strategy) from an Australian provider or recognised equivalent (highly relevant for Director-level brand strategy in financial services).","Formal training in brand strategy and integrated marketing communications (e.g., accredited short courses through Australian universities/AGSM Executive Education or equivalent recognised providers) to support enterprise brand governance and multi-channel execution.","Tertiary-level or recognised short course in consumer insights/market research and analytics (e.g., university micro-credentials or equivalent) relevant to regulated financial services customer segmentation and proposition development.","Training in risk, compliance and governance fundamentals for financial services marketing (e.g., recognised Australian executive education/short course covering ASIC expectations, advertising compliance and conduct risk) to ensure brand activity aligns with Australian regulatory requirements."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific professional licence is typically required in Australia for a Director of Brand Marketing role, as marketing leadership is not a licensed occupation.","An Australian Financial Services Licence (AFSL) is held by the organisation (not the individual); the role must operate under the licensee’s compliance framework rather than requiring an individual licence.","No Australian credit licence is required for the individual in a brand marketing capacity; credit licensing obligations sit with the licensee and authorised representatives, not brand marketing leadership.","Any mandatory internal authorisations (e.g., delegated authority to approve marketing materials under the organisation’s AFSL governance) are employer-specific approvals rather than externally issued licences."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Australian Marketing Institute (AMI) Professional Membership and/or Certified Practising Marketer (CPM) status (recognised in Australia; supports senior marketing standards and ethics).","AICD Company Directors Course (Australian Institute of Company Directors) or equivalent governance qualification recognised in Australia (relevant for Director-level governance, risk oversight and stakeholder management in financial services).","RG 146 compliance training (ASIC Regulatory Guide 146) where the role is required to provide or oversee marketing content that could be construed as financial product advice; commonly required in Australian financial services environments.","Privacy and data governance certification relevant to Australian requirements (e.g., IAPP CIPP/A or CIPM recognised in Australia) to support compliant use of customer data under the Privacy Act 1988 and OAIC expectations.","Digital marketing and measurement certifications widely recognised in Australia (e.g., Google Analytics certification) to support performance measurement and attribution in regulated insurance and financial services marketing."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive brand strategies that align with organisational goals and market trends.","Lead brand positioning and messaging initiatives to enhance market presence and customer engagement.","Analyse market research and consumer insights to inform brand strategy and decision-making."],"heading":"Strategic Brand Management"},{"points":["Design and oversee multi-channel marketing campaigns that effectively communicate brand value.","Ensure consistency of brand messaging across all marketing platforms and materials.","Collaborate with cross-functional teams to integrate marketing efforts and maximise impact."],"heading":"Integrated Marketing Communications"},{"points":["Mentor and develop a high-performing marketing team, fostering a culture of innovation and excellence.","Set clear objectives and performance metrics for team members, aligned with organisational goals.","Encourage professional growth and continuous learning within the marketing department."],"heading":"Leadership and Team Development"},{"points":["Stay informed about industry trends, regulatory changes, and competitive landscape in the financial services sector.","Apply industry-specific insights to enhance brand strategies and marketing initiatives.","Ensure compliance with Australian financial regulations and standards in all marketing activities."],"heading":"Financial Services Industry Knowledge"},{"points":["Utilise data analytics to measure campaign effectiveness and inform strategic adjustments.","Implement tools and processes for tracking brand performance and customer engagement metrics.","Leverage data insights to identify opportunities for brand growth and market expansion."],"heading":"Data-Driven Decision Making"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Brand Marketing","jobFamilyGroup":"Marketing"},"careerTrack":"Management","jobFamily":"Marketing","jobFamilyGroup":"Sales & Marketing","skills":[{"skill":"Strategic Brand Management","weightage":9},{"skill":"Integrated Marketing Communications","weightage":8},{"skill":"Leadership and Team Development","weightage":9},{"skill":"Financial Services Industry Knowledge","weightage":8},{"skill":"Data-Driven Decision Making","weightage":8},{"skill":"Brand Innovation and Market Differentiation","weightage":7},{"skill":"Brand Compliance and Trademark Protection","weightage":7},{"skill":"Delight Customers","weightage":6},{"skill":"Communicate and Engage","weightage":8},{"skill":"Connect and Partner","weightage":7}],"kpis":[{"points":[{"point":"Increase brand marketing ROI by 10% by the end of Q4 2026 through optimised budget allocation and strategic partnerships.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a 15% increase in brand awareness as measured by customer surveys and market research by the end of Q2 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce brand campaign development time by 20% by the end of Q3 2026 through streamlined processes and enhanced collaboration tools.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of brand marketing team members participating in professional development programs by 25% by the end of 2026.","weightage":20},{"point":"Foster innovation by implementing at least three new brand marketing initiatives that differentiate Wilson Group in the financial services market by Q4 2026.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-12T11:01:44.918Z"},{"id":"5f55d2b7-d991-4176-b142-a44a519ce9bf","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Director of Data Science","description":"As Director of Data Science at ABC Limited, you will lead the strategy and delivery of advanced analytics and AI to improve customer outcomes, risk management and operational performance across our Insurance and Financial Services portfolio. Reporting to the CTO in Brisbane, you will build and mentor high-performing teams, partner with senior stakeholders, and drive scalable data products from concept to production with strong governance, ethics and security. You will shape the data science roadmap, uplift capability, and influence enterprise decisions, offering significant scope to innovate, grow and make measurable impact.","department":"Technology","level":"Director","employmentType":"Full Time","location":"Brisbane","status":"draft","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["PhD in Data Science","Master's Degree in Statistics"],"reportingTo":"Chief Technology Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute data science strategies aligned with business objectives.","Build and manage high-performing data science and analytics teams.","Establish data science best practices, methodologies, and standards.","Manage data science budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead data science teams and drive data-driven decision making across the organization.","Oversee machine learning model development and deployment processes.","Drive innovation in data science methodologies and technologies.","Oversee data infrastructure and analytics platform development.","Manage machine learning model lifecycle and performance monitoring.","Implement data visualization and reporting solutions.","Drive predictive analytics and business intelligence initiatives."],"heading":"Operations"},{"points":["Ensure effective collaboration between data science and business teams.","Present data insights and recommendations to CTO and executive team.","Collaborate with business stakeholders on data requirements and solutions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external data partners and vendors.","Represent data science capabilities in strategic discussions."],"heading":"External Stakeholder Management"},{"points":["Ensure data quality, governance, and analytics best practices.","Ensure data privacy, security, and compliance requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Data Science, Computer Science, Statistics, Mathematics, Engineering, or a closely related quantitative discipline from an Australian university or an overseas institution recognised in Australia (essential baseline for 8–15 years’ leadership in data science).","Postgraduate qualification (AQF Level 9) such as a Master of Data Science, Master of Analytics, Master of AI, Master of Statistics, or MBA with analytics/technology focus from an Australian-recognised provider (highly relevant for Director-level strategy, governance and stakeholder leadership in financial services).","Formal training in data governance, privacy and risk (e.g., university short course or recognised professional course covering the Privacy Act 1988, APRA CPS 234 information security, and data management frameworks) applicable to Australian insurance and financial services environments.","Leadership and people management development (e.g., recognised executive education/short course in leading technical teams, change management, and operating model design) aligned to senior leadership expectations in large Australian organisations.","Cloud and modern data platform coursework from Australian-recognised providers (e.g., accredited training partners for AWS/Azure/GCP) to support enterprise-scale data science delivery in regulated financial services."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific statutory professional licence is generally required in Australia to perform a Director of Data Science role, as it is not a licensed occupation under Australian law.","If the role includes providing ‘financial product advice’ to clients (unlikely for this position), an Australian Financial Services Licence (AFSL) authorisation via the employer would be required under ASIC regulations; otherwise not applicable.","If the role includes acting as an appointed actuary or signing actuarial opinions (not typical for data science leadership), actuarial practice requirements would apply; otherwise not applicable.","Any mandatory organisational clearances (e.g., background checks, fit and proper assessments) are employer policy requirements rather than professional licences and vary by insurer and APRA-regulated entity."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Certified Information Privacy Professional/Asia (CIPP/A) or equivalent privacy certification recognised in Australia (high relevance for handling personal and sensitive information in insurance and financial services).","ISACA Certified Information Security Manager (CISM) or Certified in Risk and Information Systems Control (CRISC) (relevant to APRA-regulated environments and alignment with CPS 234 and enterprise risk management).","AWS Certified Machine Learning – Specialty or AWS Certified Data Analytics – Specialty (or Microsoft Azure Data Scientist Associate / Azure AI Engineer Associate) from globally recognised vendors widely accepted in Australia for enterprise data science leadership.","SAS Certified (e.g., Advanced Analytics Professional) or equivalent enterprise analytics certification commonly used in Australian insurers and financial services organisations.","Project/Delivery certification such as PRINCE2 Practitioner or PMI PMP (recognised in Australia) to support large-scale, cross-functional delivery and governance in regulated financial services."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement data science strategies aligned with organisational goals and regulatory requirements.","Ensure data governance frameworks are in place to maintain data integrity and compliance with Australian financial regulations.","Lead initiatives to enhance data quality and accessibility across the organisation."],"heading":"Data Strategy and Governance"},{"points":["Design and oversee the development of predictive models to drive business insights and decision-making.","Utilise advanced statistical techniques and machine learning algorithms to solve complex financial problems.","Ensure models are validated and comply with industry standards and best practices."],"heading":"Advanced Analytics and Modelling"},{"points":["Mentor and develop a high-performing data science team, fostering a culture of innovation and continuous improvement.","Collaborate with cross-functional teams to integrate data-driven insights into business strategies.","Promote knowledge sharing and professional development within the team."],"heading":"Leadership and Team Development"},{"points":["Effectively communicate complex data science concepts to non-technical stakeholders.","Build strong relationships with internal and external stakeholders to support data-driven initiatives.","Advocate for data science as a strategic asset within the organisation."],"heading":"Stakeholder Engagement and Communication"},{"points":["Expertise in data science tools and platforms such as Python, R, and SQL.","Experience with cloud-based data solutions and big data technologies.","Stay abreast of emerging technologies and trends in data science and financial services."],"heading":"Technology and Tools Proficiency"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Data Science","jobFamilyGroup":"Technology"},"careerTrack":"Management","jobFamily":"Data Science","jobFamilyGroup":"Technology","skills":[{"skill":"Leadership in Data Science","weightage":10},{"skill":"Advanced Analytics and Modelling","weightage":9},{"skill":"Machine Learning Model Development","weightage":9},{"skill":"Data Strategy and Governance","weightage":8},{"skill":"Team Management and Development","weightage":8},{"skill":"Stakeholder Engagement and Communication","weightage":8},{"skill":"Proficiency in Python, R, and SQL","weightage":8},{"skill":"Cloud-based Data Solutions","weightage":7},{"skill":"Data Privacy, Security, and Compliance","weightage":7},{"skill":"Innovation in Data Science Methodologies","weightage":7}],"kpis":[{"points":[{"point":"Increase the ROI of data science projects by 15% by the end of Q4 2026 through optimised resource allocation and strategic project selection.","weightage":20}],"category":"Financial"},{"points":[{"point":"Enhance customer satisfaction by achieving a 10% increase in the Net Promoter Score (NPS) for data-driven solutions by Q4 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce the average time for machine learning model deployment from development to production by 20% by Q3 2026, ensuring faster time-to-market for data solutions.","weightage":20},{"point":"Achieve 95% compliance with data privacy and security standards by Q2 2026, ensuring robust data governance and risk management.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of data science team members participating in professional development programs by 30% by the end of 2026, fostering a culture of continuous learning and innovation.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-12T11:01:44.796Z"},{"id":"28fc9be9-6d93-423e-961e-99c3c015d16f","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Chief Operating Officer","description":"As Chief Operating Officer at ABC Limited in Melbourne, you will partner with the CEO to lead enterprise operations across our Insurance and Financial Services business, ensuring scalable, compliant and customer-focused delivery. You will drive operational strategy, performance and continuous improvement, optimise processes and cost-to-serve, strengthen risk and governance, and lead cross-functional transformation and technology-enabled change. With 12–20 years’ experience, you will inspire high-performing teams, build strong stakeholder relationships, and translate strategy into measurable outcomes. This role offers significant scope to shape growth, uplift capability and influence organisation-wide impact.","department":"Operations","level":"VP","employmentType":"Full Time","location":"Melbourne","status":"approved","experienceRequired":"12+ years","experienceMin":12,"experienceMax":20,"educationRequired":["MBA","Bachelor's Degree"],"reportingTo":"Chief Executive Officer","directReports":null,"version":2,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":"Indy","approvedAt":"2026-03-02T02:01:14.672Z","accountabilities":[{"points":["Develop and execute operational strategies to improve efficiency and productivity.","Establish operational best practices, processes, and performance metrics.","Implement operational systems and technology solutions."],"heading":"Planning and Organising"},{"points":["Lead the operations organization and establish operational excellence standards.","Ensure operational initiatives align with business objectives and growth targets.","Oversee day-to-day operations across all business functions.","Drive process improvement and operational optimization initiatives.","Build and lead high-performing operations teams across supply chain, business operations, and support functions.","Foster a culture of continuous improvement and operational excellence.","Develop operational talent and provide mentorship to team members.","Oversee supply chain management and vendor relationships.","Manage business operations and administrative functions.","Drive cost optimization and resource utilization improvements.","Manage operational budgets and ensure optimal resource allocation."],"heading":"Operations"},{"points":["Ensure effective collaboration between operations and other business functions.","Collaborate with other C-level executives on operational initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with key operational partners and vendors.","Represent the company's operational capabilities to external stakeholders."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with operational regulations and standards."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Business, Commerce, Finance, Economics, Accounting, Law or a related discipline from an Australian university (or an overseas equivalent recognised in Australia) — appropriate for 12–20 years’ senior leadership in insurance/financial services","Postgraduate qualification highly regarded: Master of Business Administration (MBA) or Master of Management/Finance from an Australian institution (or recognised equivalent) — supports enterprise-scale operations leadership","Graduate Diploma in Risk Management, Financial Services or Governance (AQF 8) from an Australian provider (or recognised equivalent) — relevant to regulated insurance operations","Executive education in strategy/operations/leadership from an Australian business school (e.g., AGSM, Melbourne Business School, Monash) — aligns with COO-level capability in large organisations"],"heading":"Essential Academic Qualifications (Degrees)"},{"points":["No personal professional licence is universally mandatory for a COO; however, if the role includes providing financial product advice or dealing in financial products, the organisation must hold an AFSL and the COO may need to be appointed as an AFSL Responsible Manager meeting ASIC expectations (Australia-wide regulatory recognition)","If the COO is appointed as an ‘Accountable Person’ under the Financial Accountability Regime (FAR) for an APRA-regulated insurer, they must meet fit-and-proper expectations and be registered by the entity as required (Australian regulatory framework)","If the COO is appointed as an APRA ‘Responsible Person’ (e.g., senior manager role within an insurer), they must satisfy APRA fit and proper requirements under CPS 520 (Australia-wide prudential recognition)","If the role includes credit activities (less common for an insurer but possible in financial services groups), the organisation must hold an ACL and the COO may need to be nominated as a fit-and-proper ‘fit and proper person’/responsible manager under ASIC requirements (Australian regulatory recognition)"],"heading":"Professional Licences (Regulatory Authorisations in Australia)"},{"points":["ANZIIF qualifications (Australian and New Zealand Institute of Insurance and Finance) such as Diploma of General Insurance or Advanced Diploma of Insurance — widely recognised in Australia and directly relevant to insurance operations","AICD Company Directors Course (Australian Institute of Company Directors) — highly relevant to governance, risk oversight and executive accountability in Australian financial services","RG 146 compliant training (ASIC Regulatory Guide 146) where the COO’s remit includes oversight of advice/distribution functions — Australian regulatory standard for financial product advice competence","Certified Practising Risk Manager (CPRM) or equivalent risk certification recognised in Australia (e.g., through risk institutes) — relevant to operational risk and controls in insurers"],"heading":"Industry-Specific Certifications (Insurance & Financial Services)"},{"points":["APRA prudential standards literacy (e.g., CPS 220 Risk Management, CPS 230 Operational Risk Management, CPS 234 Information Security, CPS 520 Fit and Proper) evidenced via formal training or executive programs recognised in Australia — critical for insurer operations","FAR/BEAR accountability training (as applicable) covering accountability statements, key obligations and breach reporting — relevant to senior executive roles in Australian financial services","AML/CTF training aligned to AUSTRAC requirements (where applicable to the business model) — supports compliance oversight in financial services","Privacy and data governance training aligned to the Privacy Act 1988 (Cth) and OAIC guidance — relevant to customer data handling and operational controls in Australia"],"heading":"Governance, Risk, Compliance and Regulatory Training (Essential for a COO in Insurance)"},{"points":["Lean Six Sigma (Green Belt or Black Belt) from a reputable provider recognised in Australia — supports process excellence and cost-to-serve improvements in large insurers","ITIL 4 Foundation (or higher) — relevant to service management and operational resilience in financial services environments","Business continuity and resilience training aligned to ISO 22301 (or equivalent) — relevant to operational resilience expectations in Australian insurers","Internal audit/assurance literacy (e.g., IIA Australia short courses or equivalent recognised training) — supports control assurance and operational governance in regulated environments"],"heading":"Operational Leadership and Assurance Credentials (Relevant to Enterprise Operations)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement operational strategies that align with the company's long-term goals and objectives.","Lead cross-functional teams to drive organisational change and improve operational efficiency.","Foster a culture of innovation and continuous improvement within the operations department."],"heading":"Strategic Leadership"},{"points":["Oversee budgeting, forecasting, and financial reporting to ensure alignment with organisational goals.","Analyse financial data to identify trends and opportunities for cost optimisation and revenue growth.","Ensure compliance with Australian financial regulations and standards in all operational activities."],"heading":"Financial Acumen"},{"points":["Develop and implement risk management frameworks to mitigate operational risks.","Ensure adherence to compliance and regulatory requirements specific to the Australian financial services industry.","Conduct regular risk assessments and audits to identify potential vulnerabilities."],"heading":"Risk Management"},{"points":["Drive process improvements to enhance operational efficiency and service delivery.","Implement best practices in operations management to achieve high performance and quality standards.","Utilise data analytics to monitor and optimise operational performance."],"heading":"Operational Excellence"},{"points":["Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies.","Communicate effectively with the board and executive team to align operational initiatives with strategic priorities.","Negotiate and manage contracts with vendors and service providers to ensure value for money."],"heading":"Stakeholder Management"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Operations Leadership","jobFamilyGroup":"ExCo"},"careerTrack":"Executive","jobFamily":"Executive Leadership","jobFamilyGroup":"Operations","skills":[{"skill":"Strategic Leadership","weightage":9},{"skill":"Operational Excellence","weightage":9},{"skill":"Financial Acumen","weightage":8},{"skill":"Risk Management","weightage":8},{"skill":"Stakeholder Management","weightage":8},{"skill":"Process 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participating in professional development programs to 80% by the end of 2026, fostering a culture of continuous learning and skill enhancement.","weightage":20},{"point":"Implement at least two new technology solutions by Q4 2026 to enhance operational capabilities and drive innovation, with a successful adoption rate of 90% among relevant teams.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-13T10:33:25.640Z"},{"id":"94608d48-1ef4-4d72-8a4b-7d294f075a79","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Senior Recruiter","description":"As Senior Recruiter at ABC Limited in Melbourne, reporting to the VP of Talent Acquisition, you will lead end-to-end recruitment for critical roles across our Insurance and Financial Services business, shaping workforce capability in a 1000+ employee organisation. You will partner with senior stakeholders, build talent pipelines, strengthen employer branding, and deliver an exceptional candidate and hiring manager experience. You’ll use data to improve hiring outcomes, ensure compliant and inclusive practices, and mentor others as needed. This full-time role offers strong visibility, meaningful impact, and clear pathways for growth.","department":"HR","level":"Manager","employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":"6+ years","experienceMin":6,"experienceMax":12,"educationRequired":["Bachelor's Degree in HR"],"reportingTo":"VP of Talent Acquisition","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute recruitment strategies for key positions.","Establish recruitment best practices and performance metrics.","Implement diversity and inclusion initiatives in recruitment processes.","Manage recruitment budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead recruitment initiatives and drive talent acquisition excellence.","Oversee candidate sourcing, screening, and selection processes.","Drive innovation in recruitment methodologies and technologies.","Build and manage recruitment teams and specialists.","Foster a culture of candidate-centric recruitment and continuous improvement.","Oversee employer branding and candidate attraction strategies.","Manage recruitment technology platforms and applicant tracking systems.","Drive recruitment analytics and data-driven decision making."],"heading":"Operations"},{"points":["Ensure recruitment initiatives align with business objectives.","Mentor recruiters and provide career development.","Ensure effective collaboration between recruitment and hiring managers.","Present recruitment performance reports to VP of Talent Acquisition.","Collaborate with business leaders on workforce planning and hiring strategies.","Represent recruitment capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external recruitment partners and agencies."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with employment laws and recruitment regulations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Human Resources, Business, Psychology, or a related discipline from an Australian university (or overseas equivalent recognised in Australia) — appropriate baseline for a Senior Recruiter with 6–12 years’ experience in a large financial services environment.","Graduate Certificate or Graduate Diploma (AQF Level 8) in Human Resource Management, Organisational Psychology, or Business (optional but strongly preferred for seniority) — supports advanced stakeholder management and hiring governance in Insurance and Financial Services.","TAFE/Registered Training Organisation qualification: Certificate IV in Human Resource Management (BSB40420) or Diploma of Human Resource Management (BSB50320) — acceptable alternative where experience is strong and aligns with Australian VET standards.","Short course in employment law and industrial relations (Australia-specific) covering Fair Work Act, National Employment Standards, and anti-discrimination obligations — essential knowledge for compliant recruitment in regulated financial services.","Training in structured interviewing and selection methods (e.g., behavioural interviewing, assessment design) delivered by a reputable Australian provider — directly relevant to senior recruitment quality and defensible hiring decisions."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific professional licence is legally required in Australia to perform internal recruitment or talent acquisition duties for an Insurance and Financial Services employer.","Australian driver licence (Victorian or equivalent) — only required if the role includes regular travel to multiple sites or offsite stakeholder meetings across Melbourne/greater Victoria.","Working With Children Check (Victoria) — only required if recruiting for roles involving child-related work or if attending school/community recruitment events; not generally essential for corporate insurance roles.","National Police Check — commonly required by insurers/financial services employers for onboarding due to risk and trust requirements, but it is an employer screening requirement rather than a professional licence.","Right to work in Australia (citizenship/permanent residency/valid work visa) — mandatory legal requirement to be employed full time in Melbourne."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["AHRI (Australian HR Institute) certification (e.g., CAHRI or MAHRI) — widely recognised in Australia and valued in large, regulated employers for HR professionalism and governance.","RG 146 compliance training (ASIC Regulatory Guide 146) — beneficial where recruiting for financial advice/product distribution roles; demonstrates understanding of competency frameworks common in financial services.","Privacy and data handling training aligned to the Privacy Act 1988 (Cth) and the Australian Privacy Principles — essential for managing candidate data in Insurance and Financial Services recruitment.","Diversity, Equity and Inclusion (DEI) and unconscious bias certification from a reputable Australian provider — supports fair, defensible hiring practices expected in large insurers and financial services organisations.","Recruitment technology certification (e.g., LinkedIn Recruiter certification and/or ATS training such as Workday, SAP SuccessFactors, or PageUp) — directly relevant to senior sourcing and process optimisation in enterprise environments."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement strategic recruitment plans aligned with organisational goals and market trends.","Analyse workforce data to forecast hiring needs and adjust recruitment strategies accordingly.","Collaborate with senior management to understand and anticipate future talent requirements."],"heading":"Talent Acquisition Strategy"},{"points":["Utilise advanced sourcing techniques to identify and attract top talent within the financial services sector.","Build and maintain a strong talent pipeline through networking and relationship management.","Leverage social media and digital platforms to enhance employer branding and candidate engagement."],"heading":"Candidate Sourcing and Engagement"},{"points":["Conduct competency-based interviews to assess candidate suitability and cultural fit.","Implement structured interview processes to ensure consistency and compliance with Australian employment laws.","Provide training and guidance to hiring managers on effective interviewing techniques."],"heading":"Interviewing and Selection"},{"points":["Ensure recruitment practices adhere to Australian employment legislation and industry regulations.","Maintain accurate and secure candidate records in compliance with privacy laws.","Identify and mitigate potential risks in the recruitment process to protect organisational interests."],"heading":"Compliance and Risk Management"},{"points":["Build strong relationships with internal stakeholders to understand their recruitment needs and challenges.","Communicate effectively with candidates, providing timely updates and feedback throughout the recruitment process.","Collaborate with external partners, such as recruitment agencies, to enhance sourcing capabilities."],"heading":"Stakeholder Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"HR","jobFamilyGroup":"Corporate"},"careerTrack":"Management","jobFamily":"Talent Acquisition","jobFamilyGroup":"HR","skills":[{"skill":"Talent Acquisition Strategy Development","weightage":9},{"skill":"Advanced Candidate Sourcing Techniques","weightage":8},{"skill":"Competency-Based Interviewing","weightage":9},{"skill":"Recruitment Technology and ATS Management","weightage":8},{"skill":"Compliance with Australian Employment Laws","weightage":9},{"skill":"Stakeholder Management and Collaboration","weightage":8},{"skill":"Data-Driven Recruitment Analytics","weightage":7},{"skill":"Leadership and Team Management","weightage":9},{"skill":"Employer Branding and Candidate Engagement","weightage":7},{"skill":"Diversity and Inclusion Initiatives","weightage":8}],"kpis":[{"points":[{"point":"Increase recruitment ROI by reducing cost-per-hire by 10% by the end of Q4 2026 through optimised sourcing strategies and vendor negotiations.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a candidate satisfaction score of 85% or higher in post-interview surveys by the end of Q2 2026, ensuring a candidate-centric recruitment process.","weightage":25}],"category":"Customer"},{"points":[{"point":"Reduce average time-to-fill for key positions by 15% by the end of Q3 2026 through streamlined screening and selection processes.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Increase the recruitment team's participation in professional development programs by 20% by the end of 2026 to foster innovation and continuous improvement.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-12T11:01:45.210Z"},{"id":"dc912144-7060-4913-a059-d3f885986aa4","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Business Operations Manager","description":"As Business Operations Manager at ABC Limited in Brisbane, you will lead operational excellence across our Insurance and Financial Services business, reporting to the Director of Business Operations. You will drive process improvement, governance and risk controls, performance reporting, and cross-functional delivery to enhance customer outcomes and commercial results. Partnering with senior stakeholders, you will optimise workflows, support strategic initiatives, and embed continuous improvement across a 1000+ employee organisation. This full-time role offers strong visibility, meaningful impact, and clear pathways for growth for an experienced operations leader (5–10 years).","department":"Operations","level":"Manager","employmentType":"Full Time","location":"Brisbane","status":"draft","experienceRequired":"5+ years","experienceMin":5,"experienceMax":10,"educationRequired":["Bachelor's Degree in Business"],"reportingTo":"Director of Business Operations","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute business operations strategies and process improvements.","Drive standardization and automation of business processes.","Establish business operations best practices and standard operating procedures.","Oversee business process documentation and workflow optimization.","Manage business operations budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead business operations initiatives and drive operational efficiency.","Oversee administrative functions and business support services.","Ensure business operations align with organizational objectives.","Build and manage business operations teams and specialists.","Foster a culture of process improvement and operational excellence.","Mentor business operations specialists and provide career development.","Ensure effective collaboration between business operations and other teams.","Manage business systems and technology implementation.","Drive cost reduction and efficiency improvement initiatives."],"heading":"Operations"},{"points":["Present business operations performance reports to Director of Business Operations.","Collaborate with other departments on cross-functional initiatives.","Represent business operations capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external service providers and vendors."],"heading":"External Stakeholder Management"},{"points":["Implement quality assurance and compliance monitoring processes.","Ensure data accuracy and reporting integrity."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Business, Commerce, Management, Finance, Economics or a related discipline from an Australian university (or overseas equivalent recognised in Australia) — aligns with 5–10 years’ operations leadership in insurance/financial services.","Graduate Certificate or Graduate Diploma (AQF Level 8) in Business Administration, Management, Risk Management or Financial Services (Australian provider) — desirable/commonly expected for senior operations roles in large insurers/financial institutions.","Short course in Operational Excellence/Process Improvement (Australian-recognised provider) covering Lean, process mapping and continuous improvement — directly relevant to business operations management in regulated environments.","Formal training in Governance, Risk and Compliance (GRC) or Regulatory Compliance for Financial Services (Australian-recognised provider) — supports operational accountability under Australian financial services regulation.","Project management fundamentals course aligned to Australian practice (e.g., PRINCE2 Foundation or equivalent Australian-recognised training) — relevant to leading cross-functional operational change programs."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No individual professional licence is typically required for a Business Operations Manager role in Australia, as operational leadership is not a licensed occupation in itself.","Australian Financial Services Licence (AFSL) — generally held by the organisation (not the individual); only required if the role includes providing financial product advice or dealing on behalf of the business.","ASIC Authorised Representative status under the employer’s AFSL — only required if the position involves regulated financial services activities (e.g., advising, dealing, arranging) rather than pure operations management.","Credit Representative status under an Australian Credit Licence (ACL) — only required if the role includes consumer credit activities; not usually essential for operations-only roles in insurance.","RG146 compliance (see industry certifications) may be required in lieu of a ‘licence’ where the role includes providing financial product advice; otherwise not essential for operations management."],"heading":"Professional Licences (if applicable to the role)"},{"points":["RG146 compliant training (ASIC Regulatory Guide 146) for relevant product areas (e.g., general insurance, life insurance, superannuation) — essential only if the role includes providing financial product advice; widely recognised across Australian financial services.","ANZIIF qualifications (Australian and New Zealand Institute of Insurance and Finance), such as Certificate IV in General Insurance (FNS41422) or Diploma of General Insurance (FNS51822) — highly relevant to insurance operations and recognised nationally.","AICD Foundations of Directorship (Australian Institute of Company Directors) — supports governance and risk oversight expected in senior operations roles within large Australian financial services organisations.","Certified Practising Risk Manager (CPRM) or equivalent risk certification recognised in Australia (e.g., via RMIA – Risk Management Institute of Australasia) — relevant to operational risk management in regulated insurance/financial services.","ITIL 4 Foundation (AXELOS framework delivered by Australian-accredited training organisations) — relevant where operations management interfaces with service management, incident/problem management and operational controls."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement operational strategies aligned with organisational goals and market trends.","Analyse market data to forecast business needs and adjust operational plans accordingly.","Coordinate cross-functional teams to ensure seamless execution of strategic initiatives."],"heading":"Strategic Planning and Execution"},{"points":["Oversee budgeting processes and ensure financial targets are met within the operations department.","Analyse financial reports to identify cost-saving opportunities and improve operational efficiency.","Ensure compliance with Australian financial regulations and standards in all operational activities."],"heading":"Financial Management"},{"points":["Identify potential risks in business operations and develop mitigation strategies.","Ensure all operational processes comply with Australian regulatory requirements and industry standards.","Conduct regular audits and reviews to maintain compliance and operational integrity."],"heading":"Risk Management and Compliance"},{"points":["Lead and mentor a diverse team to achieve high performance and professional growth.","Foster a collaborative and inclusive work environment that encourages innovation.","Implement training programs to enhance team skills and knowledge in line with industry advancements."],"heading":"Leadership and Team Development"},{"points":["Identify and implement process improvements to enhance operational efficiency and service delivery.","Leverage technology and data analytics to drive innovation in business operations.","Stay abreast of industry trends and integrate best practices into operational processes."],"heading":"Process Improvement and Innovation"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Business Operations","jobFamilyGroup":"Operations"},"careerTrack":"Management","jobFamily":"Business Operations","jobFamilyGroup":"Operations","skills":[{"skill":"Operational Strategy Development","weightage":9},{"skill":"Process Improvement and Automation","weightage":9},{"skill":"Financial Management and Budgeting","weightage":8},{"skill":"Risk Management and Compliance","weightage":8},{"skill":"Team Leadership and Development","weightage":8},{"skill":"Stakeholder Collaboration and Communication","weightage":7},{"skill":"Data Analysis and Reporting","weightage":7},{"skill":"Change Management","weightage":7},{"skill":"Technology Implementation","weightage":6},{"skill":"Customer Service Excellence","weightage":6}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in operational costs through process improvements and automation by 30 June 2026.","weightage":25}],"category":"Financial"},{"points":[{"point":"Increase internal customer satisfaction score for business operations support services by 15% by 31 December 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Standardise and document 100% of core business processes by 31 March 2026 to enhance operational efficiency.","weightage":25},{"point":"Improve data accuracy and reporting integrity by achieving a 95% accuracy rate in business operations reports by 30 September 2026.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-12T11:01:45.377Z"},{"id":"4ef3d676-1e1f-48be-9656-da63584628a5","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Director of Employee Relations","description":"As Director of Employee Relations at ABC Limited in Canberra, you will lead enterprise-wide employee relations strategy across our 1000+ workforce, partnering with leaders to foster a fair, compliant and high-performing culture in Insurance and Financial Services. Reporting to the Chief Human Resources Officer, you will oversee complex case management, workplace investigations, policy and governance, industrial relations and union engagement, dispute resolution, and risk mitigation, while coaching HR and leaders to lift capability. This full-time role offers strong visibility, meaningful impact and growth through shaping organisational culture and outcomes.","department":"HR","level":"Director","employmentType":"Full Time","location":"Canberra","status":"approved","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["Master's Degree in HR","Bachelor's Degree"],"reportingTo":"Chief Human Resources Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":"Indy","approvedAt":"2026-01-15T13:39:32.501Z","accountabilities":[{"points":["Develop and execute employee relations strategies and programs.","Establish employee relations best practices and conflict resolution procedures.","Manage employee relations budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead employee relations teams and drive positive workplace culture and engagement.","Oversee employee conflict resolution and workplace investigations.","Drive employee satisfaction and retention improvement initiatives.","Build and manage high-performing employee relations teams.","Oversee performance management processes and employee development programs.","Manage employee engagement surveys and action planning.","Implement workplace policies and procedures."],"heading":"Operations"},{"points":["Ensure employee relations initiatives align with organizational values.","Foster a culture of open communication, respect, and inclusion.","Mentor employee relations managers and HR business partners.","Ensure effective collaboration between employee relations and other HR functions.","Present employee relations performance reports to CHRO and executive team.","Collaborate with business leaders on employee engagement strategies."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external HR consultants and legal partners.","Represent employee relations capabilities in strategic discussions."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with employment laws and workplace regulations.","Drive diversity, equity, and inclusion initiatives."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF 7) in Human Resources, Industrial Relations, Employment Law, Business or a related discipline from an Australian university (or an overseas qualification assessed as equivalent in Australia) — appropriate for 8–15 years’ senior ER leadership in a large financial services employer","Postgraduate qualification (AQF 8–9) such as a Graduate Diploma or Master’s in Human Resource Management, Employment Relations, Labour Law or Business Administration (MBA) — strongly preferred/commonly expected at Director level in Australian insurance/financial services","Short course in Australian employment law and industrial relations (e.g., Fair Work Act, modern awards, enterprise agreements, adverse action, termination, WHS interface) delivered by a recognised Australian provider (e.g., AHRI, universities, or accredited legal education providers) — directly relevant to ER governance in Australia","Formal training in workplace investigations and misconduct management (e.g., AHRI or equivalent Australian investigation training) — essential for leading complex ER matters in regulated financial services environments","Training in dispute resolution/mediation (e.g., nationally recognised mediation or conflict management course delivered in Australia) — relevant to managing grievances, bargaining and high-risk disputes in large organisations"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory occupational licence is generally required in Australia to perform an Employee Relations Director role — ER leadership is not a licensed profession under Australian law","No legal practising certificate is required unless the role is explicitly appointed as in-house legal counsel providing legal services — ER Directors typically partner with Legal rather than act as practising solicitors","No ASIC financial services licence is required for ER leadership — AFSL obligations sit with the licensee and relevant responsible managers, not HR/ER roles","No registration with a statutory regulator is typically required (e.g., AHPRA) — the role is corporate HR/ER within insurance and financial services"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["AHRI Certified Practitioner (CPHR) or AHRI Certified Professional (CAHRI) — nationally recognised Australian HR certification aligned to senior HR/ER practice","Membership of the Australian Human Resources Institute (AHRI) — widely recognised in Australia and relevant for governance, ethics and contemporary ER practice in large employers","Accredited workplace investigations credential from an Australian-recognised provider (e.g., AHRI Investigations programs or equivalent) — highly relevant for regulated financial services misconduct and conduct risk management","Training/certification in psychosocial risk and WHS for leaders (aligned to Safe Work Australia model WHS laws and relevant ACT/NSW frameworks) — relevant to ER decisions intersecting with WHS and psychosocial hazards","Change management certification (e.g., Prosci Change Management Certification delivered in Australia) — relevant to enterprise change, restructures and consultation obligations common in insurance and financial services"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Design and implement comprehensive employee relations strategies aligned with organisational goals.","Analyse and interpret workforce data to inform strategic decision-making.","Develop initiatives to enhance employee engagement and satisfaction."],"heading":"Employee Relations Strategy Development"},{"points":["Ensure compliance with Australian employment laws and regulations, including Fair Work Act and WHS standards.","Identify and mitigate risks related to employee relations and workplace practices.","Develop and maintain policies that support ethical and legal standards in the financial services industry."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Lead complex conflict resolution processes and mediate disputes effectively.","Implement best practices for handling grievances and disciplinary actions.","Train and support managers in conflict resolution techniques."],"heading":"Conflict Resolution and Mediation"},{"points":["Build and maintain strong relationships with internal and external stakeholders.","Communicate effectively with employees at all levels to foster a positive workplace culture.","Collaborate with senior leadership to align employee relations initiatives with business objectives."],"heading":"Stakeholder Engagement and Communication"},{"points":["Mentor and develop HR team members to enhance their skills and performance.","Foster a culture of continuous improvement and professional development.","Lead cross-functional teams to implement employee relations projects and initiatives."],"heading":"Leadership and Team Development"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Employee Relations","jobFamilyGroup":"HR"},"careerTrack":"Management","jobFamily":"Employee Relations","jobFamilyGroup":"HR","skills":[{"skill":"Employee Relations Strategy Development","weightage":9},{"skill":"Regulatory Compliance and Risk Management","weightage":9},{"skill":"Conflict Resolution and Mediation","weightage":8},{"skill":"Stakeholder Engagement and Communication","weightage":8},{"skill":"Leadership and Team Development","weightage":8},{"skill":"Workplace Policy Implementation","weightage":7},{"skill":"Data Analysis for Strategic Decision-Making","weightage":7},{"skill":"Diversity, Equity, and Inclusion Initiatives","weightage":7},{"skill":"Mentoring and Coaching","weightage":6},{"skill":"Change Management","weightage":6}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in employee relations-related 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investigations.","Ensure employee relations initiatives align with organizational values.","Drive employee satisfaction and retention improvement initiatives."],"heading":"Employee Relations Leadership"},{"points":["Build and manage high-performing employee relations teams.","Establish employee relations best practices and conflict resolution procedures.","Foster a culture of open communication, respect, and inclusion.","Mentor employee relations managers and HR business partners.","Ensure effective collaboration between employee relations and other HR functions."],"heading":"Team Management"},{"points":["Oversee performance management processes and employee development programs.","Manage employee engagement surveys and action planning.","Implement workplace policies and procedures.","Ensure compliance with employment laws and workplace regulations.","Drive diversity, equity, and inclusion initiatives."],"heading":"Employee Relations Operations"},{"points":["Present employee relations performance reports to CHRO and executive team.","Collaborate with business leaders on employee engagement strategies.","Manage employee relations budgets and resource allocation.","Build relationships with external HR consultants and legal partners.","Represent employee relations capabilities in strategic discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business 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responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Human Resources Management, Business Administration, or a related field","Master's degree in Human Resources or Industrial Relations is highly desirable","Graduate Certificate in Employment Relations or similar"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Professional from the Australian Human Resources Institute (AHRI)","Certificate IV in Human Resource Management","Advanced Diploma of Management (Human Resources)"],"heading":"Industry-Specific Certifications"},{"points":["Minimum of 8 years of experience in employee relations or human resources","Experience in the Packaging & Containers industry is advantageous","Proven track record in managing complex employee relations issues"],"heading":"Relevant Experience"},{"points":["Strong understanding of Australian employment law and industrial relations","Excellent negotiation and conflict resolution skills","Ability to lead and influence at a senior management level"],"heading":"Skills and Competencies"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Design and implement comprehensive employee relations strategies aligned with organisational goals.","Analyse and interpret workforce data to inform strategic decision-making.","Develop initiatives to enhance employee engagement and satisfaction."],"heading":"Employee Relations Strategy Development"},{"points":["Ensure compliance with Australian employment laws and regulations, including Fair Work Act and WHS standards.","Identify and mitigate risks related to employee relations and workplace practices.","Develop and maintain policies that support ethical and legal standards in the financial services 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Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-28T15:07:24.584Z"},{"id":"f7b64481-acb2-4ad1-81cb-962bfcc77119","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Brand Manager","description":"ABC Limited is seeking a full-time Brand Manager in Hobart to shape and protect our brand across insurance and financial services, reporting to the Director of Brand Marketing. You will lead brand strategy and positioning, drive integrated campaigns, manage agency and internal stakeholders, oversee brand governance and guidelines, and use customer insights and performance data to optimise impact. With 5–10 years’ experience, you’ll influence enterprise-wide initiatives, support product and customer teams, and help strengthen trust and growth in a large, purpose-led organisation with strong development opportunities.","department":"Sales & Marketing","level":"Manager","employmentType":"Full Time","location":"Hobart","status":"draft","experienceRequired":"5+ years","experienceMin":5,"experienceMax":10,"educationRequired":["Bachelor's Degree in Marketing"],"reportingTo":"Director of Brand Marketing","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute brand marketing strategies and campaigns.","Oversee brand positioning, messaging, and creative development.","Drive brand innovation and market differentiation strategies.","Establish brand marketing best practices and creative standards.","Implement brand guidelines and visual identity standards.","Drive brand research and market insights initiatives.","Manage brand marketing budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead brand marketing initiatives and drive brand awareness and equity.","Ensure brand consistency across all marketing channels.","Oversee brand campaign development and creative production."],"heading":"Operations"},{"points":["Ensure effective collaboration between brand marketing and other teams.","Mentor brand specialists and provide career development.","Present brand marketing performance reports to Director of Brand Marketing.","Collaborate with product teams on brand integration strategies.","Represent brand marketing capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Manage brand partnerships and sponsorship opportunities.","Build relationships with creative agencies and brand partners."],"heading":"External Stakeholder Management"},{"points":["Ensure brand compliance and trademark protection."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Marketing, Business, Communications or Commerce from an Australian university (or overseas equivalent recognised in Australia) — aligns with senior brand management responsibilities in financial services","Postgraduate qualification desirable: Graduate Certificate/Graduate Diploma (AQF Level 8) or Master’s (AQF Level 9) in Marketing, Business Administration (MBA) or Digital Marketing from an Australian-recognised provider — appropriate for 5–10 years’ experience leading brand strategy","Short course/certification in Brand Strategy and Brand Management from an Australian-recognised provider (e.g., university executive education) — directly relevant to managing brand positioning and portfolio in insurance/financial services","Digital marketing and analytics coursework (e.g., GA4, SEO/SEM, performance marketing) delivered by an Australian-recognised training provider — supports evidence-based brand and campaign optimisation in regulated markets","Marketing research/insights training (e.g., quantitative/qualitative research, segmentation, customer insights) from an Australian-recognised provider — relevant to customer-led brand decisions in insurance and financial services"],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific professional licence is typically required in Australia for a Brand Manager role, as it is not a regulated occupation and does not involve providing personal financial product advice","Australian Financial Services Licence (AFSL) is not required for the role unless the position includes providing financial product advice or dealing activities — generally outside brand management scope in Australia","RG 146 (ASIC) accreditation is not required unless the role extends into advising/selling financial products — brand roles usually focus on marketing communications and strategy rather than advice","No state-based occupational licences are generally applicable in Hobart/Tasmania for corporate marketing roles — compliance is managed through organisational governance rather than individual licensing"],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Australian Marketing Institute (AMI) Professional Membership and/or Certified Practising Marketer (CPM) — nationally recognised in Australia and relevant for senior marketing leadership in financial services","AANA (Australian Association of National Advertisers) training/certification in the AANA Code of Ethics and advertising standards — supports compliant brand communications in Australia’s regulated environment","Privacy and data handling certification aligned to Australian requirements (e.g., IAPP CIPP/A or equivalent privacy training recognised in Australia) — relevant to customer data use in insurance and financial services under the Privacy Act 1988 (Cth)","ASIC/financial services marketing compliance training (e.g., internal or external courses aligned to ASIC guidance on advertising and disclosure) — supports compliant promotion of insurance and financial products in Australia","Customer experience (CX) or service design certification (e.g., recognised Australian provider or globally recognised credential used in Australia) — relevant to improving brand experience across digital and service channels in insurance"],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement brand strategies that align with Nuvama's business objectives and market positioning.","Conduct market analysis to identify trends and opportunities within the Australian financial services sector.","Collaborate with cross-functional teams to ensure brand consistency across all marketing channels."],"heading":"Strategic Brand Management"},{"points":["Utilise qualitative and quantitative research methods to gather consumer insights and inform brand strategies.","Analyse competitor activities and market dynamics to maintain a competitive 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You will own performance marketing, SEO/SEM, paid media, marketing automation, CRM, content distribution, and digital analytics, driving measurable growth, brand impact and customer experience. Partnering with product, sales, technology and compliance, you will build high-performing teams, optimise martech and budgets, and accelerate innovation. This role offers significant scope to influence strategy and develop future leaders.","department":"Sales & Marketing","level":"Director","employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":"10+ years","experienceMin":10,"experienceMax":18,"educationRequired":["MBA","Bachelor's Degree in Marketing"],"reportingTo":"Chief Marketing Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute comprehensive digital marketing strategies.","Oversee digital campaign planning, execution, and optimization.","Establish digital marketing best practices, processes, and KPIs.","Implement marketing automation and customer journey optimization.","Manage digital marketing budgets and ROI optimization."],"heading":"Planning and Organising"},{"points":["Lead digital marketing teams and drive online customer acquisition and engagement.","Drive innovation in digital marketing technologies and methodologies.","Build and manage high-performing digital marketing teams.","Foster a culture of data-driven marketing and continuous optimization.","Oversee paid advertising campaigns across multiple digital channels.","Manage SEO, content marketing, and social media strategies.","Drive conversion rate optimization and customer acquisition improvements."],"heading":"Operations"},{"points":["Ensure digital marketing initiatives align with business objectives.","Mentor digital marketing managers and specialists.","Ensure effective collaboration between digital marketing and other teams.","Present digital marketing performance reports to CMO and executive team.","Collaborate with sales teams on lead generation and conversion strategies."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with digital marketing partners and agencies.","Represent digital marketing capabilities in strategic discussions."],"heading":"External Stakeholder Management"},{"points":["Ensure digital marketing compliance and privacy requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as 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Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Marketing, Business Administration, or a related field","Master's degree in Marketing, Business Administration (MBA), or a related discipline","Graduate Certificate in Digital Marketing or a similar field"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Digital Marketing Professional (CDMP) from the Digital Marketing Institute","Google Analytics Certification","Facebook Blueprint Certification"],"heading":"Industry-Specific Certifications"},{"points":["Certified Practising Marketer (CPM) from the Australian Marketing Institute","Executive Leadership Certificate from a recognised Australian institution","Project Management Professional (PMP) Certification"],"heading":"Leadership and Management Certifications"},{"points":["Proficiency in marketing automation platforms such as HubSpot or Marketo","Experience with CRM software like Salesforce","Advanced skills in data analysis tools such as Google Analytics or Tableau"],"heading":"Technical Skills and Tools Proficiency"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive digital marketing strategies aligned with organisational goals and market trends.","Lead cross-functional teams to drive digital transformation initiatives within the marketing department.","Analyse market data to identify opportunities for growth and innovation in digital marketing channels."],"heading":"Strategic Digital Marketing Leadership"},{"points":["Utilise advanced analytics tools to measure and optimise digital marketing performance.","Implement data-driven strategies to enhance customer engagement and conversion rates.","Ensure compliance with Australian data privacy regulations in all digital marketing activities."],"heading":"Data-Driven Decision Making"},{"points":["Oversee the management and optimisation of digital channels including SEO, SEM, social media, and email marketing.","Develop partnerships with digital platforms to enhance brand visibility and reach.","Stay updated with the latest digital marketing technologies and trends relevant to the financial services industry."],"heading":"Digital Channel Management"},{"points":["Design and implement customer-centric digital experiences that align with brand values.","Leverage customer feedback and insights to continuously improve digital touchpoints.","Collaborate with product teams to ensure digital marketing efforts support product launches and updates."],"heading":"Customer Experience Enhancement"},{"points":["Ensure all digital marketing activities comply with Australian financial services regulations.","Develop risk management strategies to mitigate potential digital marketing risks.","Conduct regular audits of digital marketing practices to ensure adherence to industry standards."],"heading":"Regulatory Compliance and Risk Management"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Digital Marketing","jobFamilyGroup":"Marketing"},"careerTrack":"Management","jobFamily":"Marketing","jobFamilyGroup":"Sales & Marketing","skills":[{"skill":"Strategic Digital Marketing Leadership","weightage":9},{"skill":"Data-Driven Decision Making","weightage":9},{"skill":"Digital Channel Management","weightage":8},{"skill":"Customer Experience Enhancement","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":8},{"skill":"SEO and SEM Expertise","weightage":7},{"skill":"Marketing Automation Implementation","weightage":7},{"skill":"Team Management and Leadership","weightage":9},{"skill":"Stakeholder Collaboration","weightage":8},{"skill":"Innovation in Digital Marketing Technologies","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 20% increase in digital marketing ROI by the end of Q4 2025 through optimised campaign 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Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-12T11:01:45.742Z"},{"id":"5cd3053d-7ed6-42c1-920a-5f35d562acf3","tenantId":"c9657ad8-3df8-430d-83aa-d3018f0e93c5","useCaseId":null,"title":"Chief Technology Officer","description":null,"department":"Technology","level":"VP","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"12+ years","experienceMin":12,"experienceMax":20,"educationRequired":["Master's Degree in Computer Science","Bachelor's Degree"],"reportingTo":"Chief Executive Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute the company's technology strategy and roadmap.","Lead the technology organization and provide technical vision and direction.","Ensure technology initiatives align with business objectives and growth goals.","Oversee the development and implementation of scalable technology solutions.","Drive digital transformation initiatives across all business functions."],"heading":"Technology Strategy"},{"points":["Build and lead high-performing engineering and technology teams.","Establish technology standards, best practices, and development processes.","Ensure robust cybersecurity measures and data protection protocols.","Implement agile development methodologies and DevOps practices.","Foster a culture of innovation and continuous learning within the tech organization."],"heading":"Team Leadership and Operations"},{"points":["Evaluate and implement new technologies to improve business efficiency.","Manage technology vendor relationships and strategic partnerships.","Ensure system reliability, performance, and scalability.","Oversee data architecture and analytics capabilities.","Drive cloud adoption and infrastructure modernization."],"heading":"Technology Implementation"},{"points":["Present technology updates and recommendations to executive leadership.","Collaborate with other C-level executives on technology-enabled business initiatives.","Ensure compliance with technology-related regulations and standards.","Manage technology budgets and resource allocation.","Represent the company's technology capabilities to external stakeholders."],"heading":"Stakeholder Management"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in 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and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Computer Science, Information Technology, or a related field","Master's degree in Business Administration (MBA) or Technology Management","Postgraduate qualifications in Leadership or Strategic Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for the role of Chief Technology Officer in Australia"],"heading":"Professional Licenses"},{"points":["Certified Information Systems Security Professional (CISSP)","Project Management Professional (PMP)","Certified ScrumMaster (CSM)"],"heading":"Industry-Specific Certifications"},{"points":["AWS Certified Solutions Architect","Microsoft Certified: Azure Solutions Architect Expert","Google Professional Cloud Architect"],"heading":"Technical Certifications"},{"points":["Chartered Manager (CMgr) from the Australian Institute of Management","Executive Leadership Certificate from a recognised Australian institution","Advanced Diploma of Leadership and Management"],"heading":"Leadership and Management Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement a comprehensive technology strategy aligned with Nuvama's business objectives.","Lead digital transformation initiatives to enhance operational efficiency and customer experience.","Foster innovation by identifying emerging technologies and assessing their potential impact on the financial services sector."],"heading":"Strategic Technology Leadership"},{"points":["Ensure all technology operations and infrastructure comply with Australian financial regulations and standards.","Implement robust cybersecurity measures to protect sensitive financial data and maintain customer trust.","Develop risk management frameworks to identify, 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You will set vision and priorities, oversee integrated campaigns, digital performance, product and customer marketing, insights and analytics, and marketing governance, while partnering with Sales, Product, Risk and Compliance to deliver measurable outcomes. This full-time role offers the opportunity to shape market leadership, build high-performing teams and drive innovation at scale, leveraging 12–20 years’ senior marketing experience.","department":"Sales & Marketing","level":"VP","employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":"12+ years","experienceMin":12,"experienceMax":20,"educationRequired":["MBA","Bachelor's Degree in Marketing"],"reportingTo":"Chief Executive Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute comprehensive marketing strategies to drive brand awareness and growth.","Lead the marketing organization and establish marketing vision and direction.","Ensure marketing initiatives align with business objectives and revenue targets.","Establish marketing best practices, processes, and performance metrics.","Drive content marketing strategy and thought leadership initiatives."],"heading":"Planning and Organising"},{"points":["Oversee brand positioning and messaging across all marketing channels.","Drive customer acquisition and retention through strategic marketing programs.","Build and lead high-performing marketing teams across digital, brand, and content marketing.","Oversee digital marketing campaigns across multiple channels and platforms.","Manage brand marketing initiatives and creative development processes.","Implement marketing automation and customer relationship management systems.","Ensure consistent brand experience across all customer touchpoints.","Manage marketing budgets and ensure optimal ROI on marketing investments."],"heading":"Operations"},{"points":["Ensure effective collaboration between marketing and other business functions.","Present marketing performance reports and strategic recommendations to executive leadership.","Collaborate with sales teams to develop lead generation and conversion strategies."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external marketing partners and agencies.","Represent the company's brand and marketing capabilities to external stakeholders."],"heading":"External Stakeholder Management"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and 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(Degrees)"},{"points":["No specific personal professional licence is legally required to hold the title Chief Marketing Officer in Australia; marketing leadership roles are not individually licensed.","If the CMO is appointed as a Responsible Manager for an Australian Financial Services Licence (AFSL) holder, they must meet ASIC ‘fit and proper’ expectations and demonstrate relevant competence/experience (as assessed by the AFSL licensee).","If the role includes providing financial product advice (unlikely for a CMO), the individual would need to meet the Corporations Act/ASIC requirements for financial advisers (including relevant qualifications and registration pathways).","If the role includes credit activities (unlikely for a CMO), any required authorisation would be via the organisation’s Australian Credit Licence (ACL) arrangements rather than a standalone marketing licence."],"heading":"Professional Licences (Regulatory/Legal Requirements in Australia)"},{"points":["ANZIIF (Australian and New Zealand Institute of Insurance and Finance) qualifications (e.g., ANZIIF CIP or higher) to demonstrate insurance industry knowledge recognised across Australia.","AICD Company Directors Course (Australian Institute of Company Directors) or equivalent governance education, relevant to executive decision-making in a highly regulated financial services environment.","RG 146 compliant training (where relevant to role scope) to support understanding of financial products and distribution obligations in Australia, particularly if marketing activities intersect with product information and sales channels.","Training/credentialing in the General Insurance Code of Practice and/or Life Insurance Code of Practice (where applicable to the organisation’s product set) to ensure marketing governance aligns with Australian industry standards."],"heading":"Industry-Specific Certifications (Insurance & Financial Services)"},{"points":["Australian Marketing Institute (AMI) membership and/or Certified Practising Marketer (CPM) status (where eligible), demonstrating professional standing recognised in Australia.","Google Analytics certification (GA4) to support data-led marketing performance management in large-scale financial services environments.","Google Ads Search/Display/Video certifications (as relevant) to evidence capability in paid media governance and performance, particularly important for regulated advertising.","IAB Australia training/certifications (e.g., digital advertising fundamentals) to support best-practice digital media and compliance-aware campaign execution in Australia."],"heading":"Marketing & Digital Professional Certifications (Recognised in Australia)"},{"points":["Privacy and data governance training aligned to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), essential for customer data use in marketing within Australia.","ASIC/financial services compliance training covering misleading or deceptive conduct, financial promotion expectations and record-keeping obligations relevant to marketing in Australia.","Training in APRA CPS 234 (Information Security) awareness and cyber risk fundamentals (as applicable), supporting secure handling of customer and marketing data in regulated entities.","Modern Slavery Act 2018 (Cth) awareness training (where applicable to the organisation’s reporting obligations), relevant to brand, reputation and supplier/agency governance in Australia."],"heading":"Compliance, Risk & Privacy Qualifications (Highly Relevant to Financial Services Marketing)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive marketing strategies aligned with organisational goals and market trends.","Lead cross-functional teams to drive brand positioning and market penetration in the financial services sector.","Utilise data-driven insights to inform decision-making and optimise marketing campaigns."],"heading":"Strategic Marketing 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marketing objectives with broader business goals."],"heading":"Stakeholder Management and Communication"},{"points":["Establish metrics and KPIs to evaluate the effectiveness of marketing initiatives and campaigns.","Conduct regular performance reviews and adjust strategies to ensure continuous improvement.","Utilise advanced analytics to derive actionable insights and drive marketing ROI."],"heading":"Performance Measurement and Analysis"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Marketing Leadership","jobFamilyGroup":"ExCo"},"careerTrack":"Executive","jobFamily":"Executive Leadership","jobFamilyGroup":"Sales & Marketing","skills":[{"skill":"Strategic Marketing Leadership","weightage":9},{"skill":"Financial Services Expertise","weightage":8},{"skill":"Digital Marketing and Innovation","weightage":9},{"skill":"Stakeholder Management and Communication","weightage":8},{"skill":"Performance Measurement and Analysis","weightage":8},{"skill":"Team Leadership and 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understanding of financial services technology trends and their application.","Drive the adoption of emerging technologies to enhance product offerings and operational efficiency.","Ensure robust architecture and design principles are applied across all engineering projects."],"heading":"Technical Expertise and Innovation"},{"points":["Ensure all engineering practices comply with Australian financial regulations and standards.","Implement risk management strategies to mitigate technology-related risks.","Collaborate with legal and compliance teams to ensure adherence to industry regulations."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Oversee the planning and execution of engineering projects within budget and timelines.","Optimise resource allocation to maximise team productivity and project outcomes.","Utilise agile methodologies to enhance project delivery and responsiveness to change."],"heading":"Project and Resource Management"},{"points":["Build strong relationships with internal and external stakeholders to support business objectives.","Communicate complex technical concepts to non-technical stakeholders effectively.","Collaborate with the CTO and other executives to align engineering initiatives with business strategy."],"heading":"Stakeholder Engagement and Communication"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":null,"jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":null,"kpis":[{"points":[{"point":"Increase the engineering department's contribution to company profitability by reducing operational costs by 10% through process optimisation and technology upgrades by 31 December 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 90% or higher for engineering-related services and support by 30 June 2026, as measured by customer feedback 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objectives.","Drive supply chain innovation and technology adoption."],"heading":"Supply Chain Leadership"},{"points":["Build and manage supply chain teams and specialists.","Establish supply chain best practices and performance metrics.","Foster a culture of continuous improvement and operational excellence.","Mentor supply chain specialists and provide career development.","Ensure effective collaboration between supply chain and other teams."],"heading":"Team Management"},{"points":["Oversee vendor management and supplier relationship optimization.","Manage logistics operations and distribution network efficiency.","Implement supply chain technology solutions and automation.","Ensure compliance with supply chain regulations and standards.","Drive sustainability and environmental responsibility initiatives."],"heading":"Supply Chain Operations"},{"points":["Present supply chain performance reports to VP of Supply Chain.","Collaborate with finance teams on cost optimization strategies.","Manage supply chain budgets and resource allocation.","Build relationships with key suppliers and logistics partners.","Represent supply chain capabilities in cross-functional discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, 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decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Supply Chain Management, Logistics, or Business Administration","Master's degree in Business Administration (MBA) with a focus on Operations or Supply Chain","Graduate Certificate in Supply Chain and Logistics Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Supply Chain Professional (CSCP) from APICS","Diploma of Logistics from a recognised Australian institution","Certificate IV in Logistics from TAFE or equivalent"],"heading":"Industry-Specific Certifications"},{"points":["Lean Six Sigma Green Belt Certification","Project Management Professional (PMP) Certification","Membership with the Supply Chain and Logistics Association of Australia (SCLAA)"],"heading":"Additional Relevant 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frameworks to safeguard supply chain integrity.","Conduct regular audits and assessments to ensure adherence to industry standards and legal requirements."],"heading":"Risk Management and Compliance"},{"points":["Leverage supply chain management software to enhance operational efficiency and data accuracy.","Implement data-driven decision-making processes to optimise supply chain performance.","Stay updated with technological advancements and integrate relevant tools to support supply chain functions."],"heading":"Technology and Data Management"},{"points":["Lead and mentor a team of supply chain professionals, fostering a culture of continuous improvement.","Develop training programs to enhance team capabilities and ensure alignment with organisational goals.","Promote cross-functional collaboration to drive innovation and efficiency within the supply chain."],"heading":"Leadership and Team Development"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Supply Chain 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You will be accountable for enterprise performance, governance, risk and compliance, capital and financial stewardship, and delivering exceptional customer and shareholder outcomes. Partnering with the Board and executive team, you will shape culture, talent, and operational excellence, build high-impact stakeholder relationships, and guide digital and product innovation. 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customers and industry leaders."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with all regulatory requirements and corporate governance standards.","Ensure effective risk management and crisis response capabilities."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate 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improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree in Business, Commerce, Economics, Finance, Accounting, Law or a related discipline from an Australian university (or an overseas qualification recognised in Australia via the relevant assessment pathway).","Postgraduate qualification highly relevant to executive leadership in financial services (e.g., Master of Business Administration (MBA) or Master of Applied Finance) from an Australian institution or internationally recognised equivalent.","Australian Institute of Company Directors (AICD) Company Directors Course (GAICD) or equivalent governance education recognised in Australia, aligned to CEO/board-level accountability in regulated financial services.","Formal training in risk management and governance suitable for senior executives (e.g., Graduate Certificate in Risk Management, Governance or Compliance) from an Australian higher education provider or recognised equivalent.","Executive education in strategy, leadership and organisational transformation from a recognised Australian university/business school (e.g., AGSM, Melbourne Business School) or equivalent, appropriate for 15–25 years’ senior leadership experience."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No standalone personal licence is universally required to hold a Chief Executive Officer title in Australia; however, the CEO must ensure the organisation holds and maintains the appropriate Australian Financial Services Licence (AFSL) authorisations for its activities under ASIC oversight.","If the CEO is appointed as an AFSL ‘responsible manager’ or performs functions requiring demonstration of competence, they must meet ASIC Regulatory Guide requirements (e.g., RG 105) relevant to the licensee’s authorisations in insurance and financial services.","If the CEO provides personal financial advice to retail clients (not typical for a CEO role), they must meet ASIC financial adviser requirements (education/standards and registration) applicable in Australia.","If the CEO is appointed as an ‘accountable person’ under the Financial Accountability Regime (FAR) (where applicable), they must meet the entity’s fit and proper expectations and accountability obligations under Australian law (not a licence, but a regulatory requirement relevant to the role)."],"heading":"Professional Licences (if applicable to the role)"},{"points":["Fellow or Senior membership of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) (e.g., CIP/ANZIIF (Senior Associate) or higher), demonstrating deep insurance industry knowledge recognised in Australia.","Certified Practising Accountant (CPA Australia) or Chartered Accountant (CA ANZ) membership (where the CEO’s background is finance-led), recognised in Australia and relevant to financial stewardship in insurance and financial services.","Risk management certification recognised in Australia (e.g., Certified Practising Risk Manager (CPRM) via AIPM/related recognised providers, or equivalent senior risk credential) aligned to APRA/ASIC expectations for risk culture and governance.","Governance-focused professional membership such as Graduate/Member of the Australian Institute of Company Directors (GAICD/MAICD) to evidence board-level governance capability in a regulated financial services environment.","Compliance/financial crime credential relevant to Australian financial services (e.g., ICA Certificate/Diploma in Governance, Risk and Compliance or AML/CTF-focused certification recognised by Australian employers), supporting obligations under Australian regulatory frameworks."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement long-term strategic plans aligned with the financial services market trends in Australia.","Lead organisational transformation initiatives to enhance competitive positioning and market share.","Foster a culture of innovation and continuous improvement across all levels of the organisation."],"heading":"Strategic Leadership"},{"points":["Oversee financial performance, ensuring compliance with Australian financial regulations and standards.","Drive profitability through effective cost management and revenue growth strategies.","Analyse complex financial data to inform decision-making and strategic planning."],"heading":"Financial Acumen"},{"points":["Ensure adherence to Australian Securities and Investments Commission (ASIC) regulations and guidelines.","Implement robust corporate governance frameworks to uphold ethical standards and transparency.","Manage risk effectively by developing comprehensive risk management strategies."],"heading":"Regulatory Compliance and Governance"},{"points":["Build and maintain strong relationships with key stakeholders, including investors, regulators, and industry bodies.","Communicate effectively with the board of directors to align organisational goals and objectives.","Represent the organisation in public forums and industry events to enhance brand reputation."],"heading":"Stakeholder Engagement"},{"points":["Optimise operational processes to improve efficiency and service delivery in line with industry best practices.","Lead cross-functional teams to achieve organisational objectives and drive performance.","Implement technology-driven solutions to enhance operational capabilities and customer experience."],"heading":"Operational Excellence"}],"isCompleted":false,"levelsBelowCeo":0,"customFields":{"jobFamily":"Executive Leadership","jobFamilyGroup":"ExCo"},"careerTrack":"Executive","jobFamily":"Corporate Leadership","jobFamilyGroup":"Corporate","skills":[{"skill":"Strategic Leadership","weightage":9},{"skill":"Financial Acumen","weightage":10},{"skill":"Regulatory Compliance and 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engagement surveys and action planning.","Implement workplace policies and procedures.","Ensure compliance with employment laws and workplace regulations.","Drive diversity, equity, and inclusion initiatives."],"heading":"HR Operations"},{"points":["Present HR performance reports to Employee Relations Manager.","Collaborate with business leaders on employee engagement strategies.","Contribute to HR budgets and resource allocation.","Build relationships with external HR consultants and legal partners.","Represent HR capabilities in cross-functional discussions."],"heading":"Stakeholder Communication"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of 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Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Facilitate effective communication between employees and management to resolve conflicts and issues.","Advise on and ensure compliance with Australian employment laws and regulations.","Develop and implement employee engagement strategies to enhance workplace culture."],"heading":"Employee Relations"},{"points":["Collaborate with department heads to identify and address talent gaps.","Design and implement succession planning strategies to ensure business continuity.","Utilise data-driven insights to improve recruitment and retention strategies."],"heading":"Talent Management"},{"points":["Develop and manage performance appraisal systems that drive high performance.","Provide coaching and support to managers on performance improvement plans.","Analyse performance data to identify trends and areas for development."],"heading":"Performance Management"},{"points":["Lead change initiatives to support organisational transformation and growth.","Develop communication plans to ensure smooth transitions during change processes.","Assess the impact of change on employees and develop strategies to mitigate resistance."],"heading":"Change Management"},{"points":["Develop and update HR policies in line with Australian legal requirements and industry best practices.","Ensure HR policies are effectively communicated and understood across the organisation.","Monitor and evaluate the effectiveness of HR policies and recommend improvements."],"heading":"HR Policy Development"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Employee Relations","jobFamilyGroup":"HR"},"careerTrack":null,"jobFamily":"Employee Relations","jobFamilyGroup":"HR","skills":null,"kpis":[{"points":[{"point":"Achieve a 10% reduction in HR-related legal costs by optimising employee relations strategies and ensuring compliance with employment laws by 31 December 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase employee satisfaction scores by 15% in the annual engagement survey by implementing targeted retention and engagement initiatives by 30 June 2026.","weightage":30}],"category":"Customer"},{"points":[{"point":"Improve the efficiency of the performance management process by reducing the cycle time by 20% through streamlined procedures and technology enhancements by 31 March 2026.","weightage":25},{"point":"Ensure 100% compliance with updated workplace policies and procedures across all departments by conducting quarterly audits and training sessions by 31 December 2026.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-21T15:13:19.493Z"},{"id":"37135aa1-a0bf-4812-b859-73329d85fe4e","tenantId":"c9657ad8-3df8-430d-83aa-d3018f0e93c5","useCaseId":null,"title":"VP of Talent Acquisition","description":null,"department":"Human Resources","level":"Director","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"10+ years","experienceMin":10,"experienceMax":18,"educationRequired":["Master's Degree in HR","Bachelor's Degree"],"reportingTo":"Chief Human Resources Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead talent acquisition teams and drive recruitment excellence across the organization.","Develop and execute comprehensive talent acquisition strategies.","Oversee recruitment processes and candidate experience optimization.","Ensure talent acquisition initiatives align with business growth objectives.","Drive innovation in recruitment technologies and methodologies."],"heading":"Talent Acquisition Leadership"},{"points":["Build and manage high-performing talent acquisition teams.","Establish recruitment best practices, processes, and performance metrics.","Foster a culture of candidate-centric recruitment and continuous improvement.","Mentor recruiters and talent acquisition specialists.","Ensure effective collaboration between talent acquisition and hiring managers."],"heading":"Team Management"},{"points":["Oversee employer branding and candidate attraction strategies.","Manage recruitment technology platforms and applicant tracking systems.","Implement diversity and inclusion initiatives in recruitment processes.","Ensure compliance with employment laws and recruitment regulations.","Drive recruitment analytics and data-driven decision making."],"heading":"Recruitment Operations"},{"points":["Present talent acquisition performance reports to CHRO and executive team.","Collaborate with business leaders on workforce planning and hiring strategies.","Manage talent acquisition budgets and resource allocation.","Build relationships with external recruitment partners and agencies.","Represent talent acquisition capabilities in strategic discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively 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timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive talent acquisition strategies aligned with organisational goals and the financial services industry.","Leverage data analytics to forecast hiring needs and trends within the Australian market.","Drive employer branding initiatives to attract top-tier talent in the competitive financial services sector."],"heading":"Strategic Talent Acquisition"},{"points":["Lead and mentor a high-performing talent acquisition team, fostering a culture of continuous improvement and innovation.","Establish clear performance metrics and accountability frameworks for recruitment teams.","Promote diversity and inclusion in hiring practices, ensuring compliance with Australian employment laws."],"heading":"Leadership and Team Management"},{"points":["Collaborate with senior leadership to understand and anticipate workforce needs and align recruitment strategies accordingly.","Build and maintain strong relationships with external recruitment agencies and industry networks.","Communicate effectively with internal stakeholders to ensure alignment on talent acquisition objectives and outcomes."],"heading":"Stakeholder Engagement"},{"points":["Ensure all recruitment processes comply with Australian employment legislation and financial services regulations.","Implement risk management strategies to mitigate potential hiring risks and ensure ethical recruitment practices.","Stay updated on changes in employment law and industry standards to proactively adjust recruitment policies."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Utilise advanced recruitment technologies and platforms to streamline the hiring process and enhance candidate experience.","Implement innovative sourcing techniques to identify and engage passive candidates in the financial services industry.","Evaluate and integrate AI-driven tools to improve recruitment efficiency and decision-making."],"heading":"Technology and Innovation"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Talent Acquisition","jobFamilyGroup":"HR"},"careerTrack":null,"jobFamily":"Talent Acquisition","jobFamilyGroup":"HR","skills":null,"kpis":[{"points":[{"point":"Achieve a 10% reduction in recruitment costs per hire by optimising recruitment processes and leveraging technology by 30 June 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase candidate satisfaction scores to 85% or higher, as measured by post-interview surveys, by 31 December 2026.","weightage":20}],"category":"Customer"},{"points":[{"point":"Improve the average time-to-fill for key roles by 15% by 31 March 2026, ensuring alignment with business growth objectives.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Develop and implement a talent acquisition training program, achieving 90% completion rate among team members by 30 September 2026.","weightage":20},{"point":"Increase the diversity of new hires by 20% by 31 December 2026, through targeted recruitment initiatives and partnerships.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-21T15:13:19.487Z"},{"id":"90703a98-5b73-4cb1-9388-e649e3546ed8","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Supply Chain Manager","description":"As Supply Chain Manager in Operations at ABC Limited (Melbourne), reporting to the VP of Supply Chain, you will lead end-to-end supply chain planning, procurement, vendor performance and service delivery to support our Insurance and Financial Services business. You will drive cost, risk and compliance outcomes, optimise inventory and logistics, and improve forecasting, reporting and governance through data-led decision-making. Partnering with internal stakeholders and suppliers, you will deliver continuous improvement and resilience across the network. This full-time role offers strong visibility, leadership growth and the chance to shape enterprise-wide outcomes.","department":"Operations","level":"Manager","employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":"6+ years","experienceMin":6,"experienceMax":12,"educationRequired":["Bachelor's Degree in Supply Chain"],"reportingTo":"VP of Supply Chain","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute supply chain strategies and process improvements.","Establish supply chain best practices and performance metrics.","Implement supply chain technology solutions and automation.","Manage supply chain budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead supply chain operations and drive efficiency and cost optimization.","Oversee procurement, logistics, and inventory management processes.","Ensure supply chain operations align with business objectives.","Drive supply chain innovation and technology adoption.","Foster a culture of continuous improvement and operational excellence.","Manage logistics operations and distribution network efficiency."],"heading":"Operations"},{"points":["Ensure effective collaboration between supply chain and other teams.","Mentor supply chain specialists and provide career development.","Collaborate with finance teams on cost optimization strategies.","Present supply chain performance reports to VP of Supply Chain.","Represent supply chain capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Oversee vendor management and supplier relationship optimization.","Build relationships with key suppliers and logistics partners."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with supply chain regulations and standards.","Drive sustainability and environmental responsibility initiatives."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Supply Chain Management, Logistics, or Business Administration","Master's degree in Business Administration (MBA) with a focus on Operations or Supply Chain","Graduate Certificate in Supply Chain and Logistics Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Supply Chain Professional (CSCP) from APICS","Diploma of Logistics from a recognised Australian institution","Certificate IV in Logistics from TAFE or equivalent"],"heading":"Industry-Specific Certifications"},{"points":["Lean Six Sigma Green Belt Certification","Project Management Professional (PMP) Certification","Membership with the Supply Chain and Logistics Association of Australia (SCLAA)"],"heading":"Additional Relevant Qualifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement supply chain strategies aligned with organisational goals and financial services industry standards.","Analyse market trends and regulatory changes in Australia to optimise supply chain operations.","Utilise advanced forecasting techniques to anticipate demand and manage inventory effectively."],"heading":"Supply Chain Strategy and Planning"},{"points":["Establish and maintain strong relationships with key suppliers to ensure quality and compliance with Australian regulations.","Negotiate contracts and agreements that align with organisational objectives and industry best practices.","Monitor supplier performance and implement improvement plans to enhance service delivery."],"heading":"Supplier Relationship Management"},{"points":["Identify and mitigate supply chain risks, ensuring compliance with Australian financial services regulations.","Develop and implement risk management frameworks to safeguard supply chain integrity.","Conduct regular audits and assessments to ensure adherence to industry standards and legal requirements."],"heading":"Risk Management and Compliance"},{"points":["Leverage supply chain management software to enhance operational efficiency and data accuracy.","Implement data-driven decision-making processes to optimise supply chain performance.","Stay updated with technological advancements and integrate relevant tools to support supply chain functions."],"heading":"Technology and Data Management"},{"points":["Lead and mentor a team of supply chain professionals, fostering a culture of continuous improvement.","Develop training programs to enhance team capabilities and ensure alignment with organisational goals.","Promote cross-functional collaboration to drive innovation and efficiency within the supply chain."],"heading":"Leadership and Team Development"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations"},"careerTrack":"Management","jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations","skills":[{"skill":"Supply Chain Strategy and 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the end of Q3 2026, reflecting improved customer experience.","weightage":25}],"category":"Customer"},{"points":[{"point":"Implement and integrate a new supply chain management system by the end of Q1 2026, reducing process cycle time by 20%.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-12T11:01:45.262Z"},{"id":"bdb1f8d6-f464-45ed-a3bf-424350635b15","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Director of Business Operations","description":"As Director of Business Operations at ABC Limited in Adelaide, reporting to the COO, you will lead operational strategy and execution across our Insurance and Financial Services business, ensuring scalable, compliant and customer-focused delivery. You will drive performance through governance, process optimisation, risk and controls, budgeting and resource planning, and cross-functional leadership to improve efficiency, service outcomes and commercial results. This full-time role offers significant scope to influence enterprise priorities, lead high-impact change, and develop your leadership career within a large, values-led organisation.","department":"Operations","level":"Director","employmentType":"Full Time","location":"Adelaide","status":"draft","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["MBA","Bachelor's Degree in Business"],"reportingTo":"Chief Operating Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":"Indy","approvedAt":"2026-03-10T00:44:09.910Z","accountabilities":[{"points":["Develop and execute business operations strategies and process improvements.","Establish business operations best practices and standard operating procedures.","Oversee business process documentation and workflow optimization.","Manage business operations budgets and resource allocation."],"heading":"Planning and Organising"},{"points":["Lead business operations teams and drive operational efficiency and effectiveness.","Oversee administrative functions and business support services.","Ensure operational processes align with business objectives.","Drive standardization and automation of business processes.","Build and manage high-performing business operations teams.","Foster a culture of process improvement and operational excellence.","Mentor business operations managers and specialists.","Ensure effective collaboration between business operations and other teams.","Manage business systems and technology implementation.","Drive cost reduction and efficiency improvement initiatives."],"heading":"Operations"},{"points":["Present business operations performance reports to COO and executive team.","Collaborate with other departments on cross-functional initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external service providers and vendors.","Represent business operations capabilities in strategic discussions."],"heading":"External Stakeholder Management"},{"points":["Implement quality assurance and compliance monitoring processes.","Ensure data accuracy and reporting integrity."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF 7) in Business, Commerce, Finance, Economics, Accounting, Management, or a related discipline from an Australian university or an overseas qualification recognised in Australia (appropriate for 8–15 years’ senior operations leadership).","Postgraduate qualification (AQF 9) such as a Master of Business Administration (MBA) or Master of Management/Finance (highly regarded for Director-level business operations in insurance/financial services; Australian-recognised).","Graduate Certificate/Diploma (AQF 8) in Risk Management, Governance, Compliance, or Financial Services (Australian-recognised; supports operational risk and regulatory obligations).","Formal training in financial management and reporting (e.g., university short course or recognised provider program aligned to Australian standards) relevant to budgeting, forecasting, and performance management in large organisations.","Leadership and people management development (e.g., Australian-recognised executive leadership program) relevant to leading multi-disciplinary operations teams in a regulated financial services environment."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No standalone professional licence is typically required for a Director of Business Operations role in Australia where the position does not provide personal financial product advice or act as a responsible manager for an Australian Financial Services Licence (AFSL).","If the role includes providing personal advice or dealing in financial products: RG 146-compliant qualification (ASIC Regulatory Guide 146) relevant to the product areas (Australian requirement for certain advice/dealing functions).","If the role is appointed as an AFSL Responsible Manager: demonstrable ASIC-recognised competence (qualifications and experience) aligned to the AFSL authorisations held by the business (Australian regulatory expectation).","If the role includes credit activities (e.g., consumer lending operations): appropriate credit licensing coverage via the organisation’s Australian Credit Licence (ACL) and any required competency standards for credit representatives (Australian regulatory requirement)."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["AICD Company Directors Course (Australian Institute of Company Directors) or equivalent governance credential recognised in Australia (relevant to board-level governance, risk oversight, and executive accountability).","Certified Practising Accountant (CPA Australia) or Chartered Accountant (CA ANZ) membership (relevant where the role has significant financial governance, performance, and controls accountability; Australian-recognised professional bodies).","Certified Information Systems Auditor (CISA) or Certified in Risk and Information Systems Control (CRISC) (ISACA; widely recognised in Australia) relevant to operational risk, controls, and technology governance in financial services.","Lean Six Sigma (Green Belt/Black Belt) from a reputable provider recognised in Australia (relevant to operational excellence, process optimisation, and service performance in large insurers/financial services organisations).","PRINCE2 Practitioner or PMI Project Management Professional (PMP) (globally recognised and accepted in Australia) relevant to enterprise change delivery, transformation programs, and operational uplift initiatives."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement strategic operational plans aligned with organisational goals.","Lead cross-functional teams to drive business growth and operational efficiency.","Foster a culture of innovation and continuous improvement within the operations department."],"heading":"Strategic Leadership"},{"points":["Oversee budgeting, forecasting, and financial reporting to ensure fiscal responsibility.","Analyse financial data to identify trends and opportunities for cost optimisation.","Ensure compliance with Australian financial regulations and standards."],"heading":"Financial Acumen"},{"points":["Develop and implement risk management strategies to mitigate operational risks.","Ensure adherence to regulatory requirements and industry best practices.","Conduct regular risk assessments and audits to maintain operational integrity."],"heading":"Risk Management"},{"points":["Optimise business processes to enhance efficiency and service delivery.","Implement performance metrics to monitor and improve operational outcomes.","Drive the adoption of technology solutions to streamline operations."],"heading":"Operational Excellence"},{"points":["Build and maintain strong relationships with key stakeholders, including clients and partners.","Communicate effectively with internal and external stakeholders to align on business objectives.","Represent the organisation in industry forums and networking events to enhance brand presence."],"heading":"Stakeholder Engagement"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Business Operations","jobFamilyGroup":"Operations"},"careerTrack":"Management","jobFamily":"Business Operations","jobFamilyGroup":"Operations","skills":[{"skill":"Strategic Leadership","weightage":9},{"skill":"Operational Excellence","weightage":9},{"skill":"Financial Acumen","weightage":8},{"skill":"Risk Management","weightage":8},{"skill":"Business Process Optimisation","weightage":8},{"skill":"Stakeholder Engagement","weightage":7},{"skill":"Team Management","weightage":7},{"skill":"Change Management","weightage":6},{"skill":"Data Analysis and Reporting","weightage":7},{"skill":"Communication and Collaboration","weightage":7}],"kpis":[{"points":[{"point":"Increase operational cost efficiency by reducing operational expenses by 10% by the end of Q4 2026, ensuring 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Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-12T11:01:44.206Z"},{"id":"942516e2-36c5-4f33-ae2a-3469d31538e6","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Senior Engineering Manager","description":"As Senior Engineering Manager at ABC Limited in Melbourne, you’ll lead high-performing engineering teams delivering secure, scalable platforms for our Insurance and Financial Services customers, reporting to the VP of Engineering. You’ll set technical direction, drive delivery excellence, uplift engineering standards, and partner with Product, Architecture, Security and Operations to translate strategy into outcomes. You’ll coach and develop leaders, strengthen capability and culture, and ensure governance, risk and compliance are embedded in delivery. This full-time role offers meaningful impact, modern engineering challenges, and strong growth pathways.","department":"Technology","level":"Manager","employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["Bachelor's Degree in Computer Science"],"reportingTo":"VP of Engineering","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute engineering strategies for complex technical projects.","Establish engineering best practices, coding standards, and development processes.","Manage engineering budgets and resource allocation for multiple teams."],"heading":"Planning and Organising"},{"points":["Lead multiple engineering teams and drive technical excellence in software development.","Oversee software architecture decisions and technical implementation.","Ensure engineering teams deliver high-quality, scalable solutions.","Drive technical innovation and adoption of new technologies.","Build and manage high-performing engineering teams and individual contributors.","Oversee system design and technical decision-making for complex projects.","Ensure code quality, testing, and deployment processes meet standards.","Manage technical debt and system performance optimization.","Implement DevOps practices and CI/CD pipeline improvements."],"heading":"Operations"},{"points":["Ensure effective collaboration between engineering teams and product management.","Present engineering updates and technical recommendations to VP of Engineering.","Collaborate with product managers on technical feasibility and roadmap planning.","Represent engineering capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with external technical partners and vendors."],"heading":"External Stakeholder 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network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Engineering (Software/Computer/Systems), Computer Science, Information Technology, or a closely related discipline from an Australian university or an overseas institution recognised in Australia (appropriate for 8–15 years’ senior leadership experience).","Postgraduate qualification (AQF Level 9) such as a Master of Engineering, Master of Information Technology, or MBA (Technology/Strategy focus) from an Australian provider or internationally recognised equivalent, supporting senior engineering management in a regulated financial services environment.","Graduate Certificate/Diploma (AQF Level 8) in Leadership/Management, Project Management, or Enterprise Architecture from an Australian RTO/university (or recognised equivalent), aligned to leading large engineering teams and delivery governance.","Formal training in secure software engineering and risk management (e.g., university short course or recognised provider) covering threat modelling, secure SDLC, and operational resilience, relevant to insurance and financial services expectations in Australia.","Tertiary-level coursework or accredited training in data governance/privacy and regulatory compliance (e.g., privacy, records management, risk) from an Australian provider, supporting compliance obligations common in Australian financial services."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No mandatory professional licence is typically required for a Senior Engineering Manager in software/technology within insurance and financial services in Australia, as the role generally does not involve signing off regulated engineering designs for public works.","If the role includes practising as a Professional Engineer in Victoria (e.g., engineering design sign-off beyond software), registration under the Professional Engineers Registration Scheme (Victoria) may be required; otherwise it is not essential for most technology-focused engineering management roles.","No Australian financial services licence (e.g., AFSL) is generally required for engineering leadership roles unless the position provides financial product advice or deals in financial products; this is typically outside scope for engineering management.","No statutory trade licences are usually applicable (e.g., electrical/mechanical) unless the role extends into facilities/plant engineering, which is uncommon for technology departments in large insurers."],"heading":"Professional Licenses (if applicable to the role)"},{"points":["Certified Practising Engineer (CPEng) through Engineers Australia (or eligibility/working towards), recognised nationally and valued for senior engineering leadership credibility in Australia (particularly where engineering governance and assurance are required).","Project/Delivery certification: PRINCE2 Practitioner (AXELOS) or PMI PMP (PMI) or AIPM Certified Practising Project Manager (CPPM), recognised in Australia and relevant to large-scale delivery governance in financial services.","IT service management certification: ITIL 4 Managing Professional (AXELOS) or ITIL 4 Leader, widely recognised in Australia and relevant to operational excellence, incident/problem management, and service reliability in regulated environments.","Security certification aligned to financial services risk: CISSP (ISC2) or CISM (ISACA), recognised in Australia and relevant to security governance, risk management, and assurance expectations in insurance and financial services.","Cloud/architecture certification relevant to enterprise platforms: AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect, recognised in Australia and relevant to modernising insurer platforms and meeting resilience requirements."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrate strong 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quality.","Coordinate with stakeholders to define project scope, objectives, and deliverables."],"heading":"Project Management and Delivery"},{"points":["Ensure all engineering activities comply with Australian financial services regulations and standards.","Develop and implement risk management strategies to mitigate potential technical and operational risks.","Collaborate with compliance teams to maintain up-to-date knowledge of regulatory changes and their impact on engineering processes."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Build and maintain strong relationships with internal and external stakeholders to support business objectives.","Communicate complex technical concepts to non-technical stakeholders effectively.","Facilitate regular updates and reporting to senior management on engineering progress and challenges."],"heading":"Stakeholder Engagement and Communication"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":"Management","jobFamily":"Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Software Architecture and Design","weightage":9},{"skill":"Leadership and Team Management","weightage":9},{"skill":"Project Management and Agile Methodologies","weightage":8},{"skill":"DevOps Practices and CI/CD Pipeline Implementation","weightage":8},{"skill":"Technical Innovation and Adoption of New Technologies","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":7},{"skill":"Stakeholder Engagement and Communication","weightage":7},{"skill":"System Performance Optimisation","weightage":7},{"skill":"Mentoring and Career Development","weightage":6},{"skill":"Security Best Practices and Compliance","weightage":6}],"kpis":[{"points":[{"point":"Increase the ROI of engineering projects by 10% by the end of Q4 2026 through optimised resource allocation and cost management.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher for software solutions delivered by engineering teams by the end of Q2 2026.","weightage":25}],"category":"Customer"},{"points":[{"point":"Reduce the average time to deploy new software features by 20% by the end of Q3 2026 through improved CI/CD pipeline efficiency.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of engineers participating in professional development programs by 30% by the end of Q4 2026 to foster a culture of continuous learning.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-03-12T11:01:45.569Z"},{"id":"e1cf126c-96c0-483f-b679-627d59abac12","tenantId":"c9657ad8-3df8-430d-83aa-d3018f0e93c5","useCaseId":null,"title":"Digital Marketing Manager","description":null,"department":"Marketing","level":"Manager","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"6+ years","experienceMin":6,"experienceMax":12,"educationRequired":["Bachelor's Degree in Marketing"],"reportingTo":"VP of Digital Marketing","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead digital marketing campaigns and drive online customer acquisition.","Develop and execute digital marketing strategies across multiple channels.","Oversee paid advertising campaigns and performance optimization.","Ensure digital marketing initiatives align with business objectives.","Drive conversion rate optimization and customer engagement improvements."],"heading":"Digital Marketing Leadership"},{"points":["Build and manage digital marketing teams and specialists.","Establish digital marketing best practices and performance metrics.","Foster a culture of data-driven marketing and continuous optimization.","Mentor digital marketing specialists and provide career development.","Ensure effective collaboration between digital marketing and other teams."],"heading":"Team Management"},{"points":["Oversee SEO, SEM, social media, and content marketing strategies.","Manage marketing automation and customer journey optimization.","Implement A/B testing and performance measurement systems.","Ensure digital marketing compliance and privacy requirements.","Drive marketing technology adoption and platform optimization."],"heading":"Digital Operations"},{"points":["Present digital marketing performance reports to VP of Digital Marketing.","Collaborate with sales teams on lead generation and conversion strategies.","Manage digital marketing budgets and ROI optimization.","Build relationships with digital marketing partners and agencies.","Represent digital marketing capabilities in cross-functional discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages 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engagement.","Integrate digital marketing initiatives with overall business objectives to drive brand awareness and customer acquisition."],"heading":"Digital Strategy Development"},{"points":["Develop and oversee content marketing strategies that enhance brand visibility and authority in the financial sector.","Implement SEO best practices to improve organic search rankings and drive website traffic.","Coordinate with content creators to ensure alignment with brand messaging and compliance with Australian financial regulations."],"heading":"Content Marketing and SEO"},{"points":["Utilise advanced analytics tools to track and report on digital marketing performance metrics.","Interpret data to optimise marketing campaigns and improve ROI.","Ensure data-driven decision-making processes are in place to enhance marketing effectiveness."],"heading":"Data Analytics and Performance Measurement"},{"points":["Develop and execute social media strategies to engage target audiences and build brand loyalty.","Monitor social media trends and adapt strategies to maintain competitive advantage.","Ensure compliance with Australian advertising standards and financial services regulations in all social media communications."],"heading":"Social Media Management"},{"points":["Collaborate with cross-functional teams to align digital marketing efforts with organisational goals.","Communicate effectively with stakeholders to ensure transparency and alignment on marketing initiatives.","Foster relationships with external partners and agencies to enhance marketing capabilities and reach."],"heading":"Stakeholder Collaboration and Communication"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Digital Marketing","jobFamilyGroup":"Marketing"},"careerTrack":null,"jobFamily":"Digital Marketing","jobFamilyGroup":"Marketing","skills":[{"skill":"Digital Strategy Development","weightage":9},{"skill":"SEO and SEM Management","weightage":8},{"skill":"Content 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end of Q3 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Develop and execute a training program for digital marketing specialists, resulting in a 30% improvement in team performance metrics by the end of Q4 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-28T15:07:04.810Z"},{"id":"a04e95ac-0f45-426a-8cc4-22f147e8128a","tenantId":"c9657ad8-3df8-430d-83aa-d3018f0e93c5","useCaseId":null,"title":"Business Operations Manager","description":null,"department":"Operations","level":"Manager","employmentType":"Full-time","location":"Brisbane","status":"draft","experienceRequired":"5+ years","experienceMin":5,"experienceMax":10,"educationRequired":["Bachelor's Degree in Business"],"reportingTo":"Director of Business 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process documentation and workflow optimization.","Manage business systems and technology implementation.","Implement quality assurance and compliance monitoring processes.","Ensure data accuracy and reporting integrity.","Drive cost reduction and efficiency improvement initiatives."],"heading":"Operations Management"},{"points":["Present business operations performance reports to Director of Business Operations.","Collaborate with other departments on cross-functional initiatives.","Manage business operations budgets and resource allocation.","Build relationships with external service providers and vendors.","Represent business operations capabilities in cross-functional discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that 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and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve 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Australia."],"heading":"Professional Licenses"},{"points":["Certified Supply Chain Professional (CSCP)","Lean Six Sigma Certification","Project Management Professional (PMP)","Certificate IV in Competitive Systems and Practices","Certified in Production and Inventory Management (CPIM)"],"heading":"Industry-Specific Certifications"},{"points":["5-10 years of experience in operations management within the packaging and containers industry","Proven track record of managing large teams and complex projects","Strong understanding of supply chain and logistics processes","Experience with ERP systems and business process optimisation","Excellent leadership and communication skills"],"heading":"Relevant Experience and Skills"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement operational strategies aligned with organisational goals and market trends.","Analyse market data to forecast business needs and adjust operational plans accordingly.","Coordinate cross-functional teams to ensure seamless execution of strategic initiatives."],"heading":"Strategic Planning and Execution"},{"points":["Oversee budgeting processes and ensure financial targets are met within the operations department.","Analyse financial reports to identify cost-saving opportunities and improve operational efficiency.","Ensure compliance with Australian financial regulations and standards in all operational activities."],"heading":"Financial Management"},{"points":["Identify potential risks in business operations and develop mitigation strategies.","Ensure all operational processes comply with Australian regulatory requirements and industry standards.","Conduct regular audits and reviews to maintain compliance and operational integrity."],"heading":"Risk Management and Compliance"},{"points":["Lead and mentor a diverse team to achieve high performance and professional growth.","Foster a collaborative and inclusive work environment that encourages innovation.","Implement training programs to enhance team skills and knowledge in line with industry advancements."],"heading":"Leadership and Team Development"},{"points":["Identify and implement process improvements to enhance operational efficiency and service delivery.","Leverage technology and data analytics to drive innovation in business operations.","Stay abreast of industry trends and integrate best practices into operational processes."],"heading":"Process Improvement and Innovation"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Business Operations","jobFamilyGroup":"Operations"},"careerTrack":null,"jobFamily":"Business Operations","jobFamilyGroup":"Operations","skills":[{"skill":"Operational Strategy Development","weightage":9},{"skill":"Process Improvement and Automation","weightage":9},{"skill":"Financial Management and Budgeting","weightage":8},{"skill":"Risk Management and Compliance","weightage":8},{"skill":"Team Leadership and 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Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-28T15:06:52.831Z"},{"id":"ce7db9b0-8fbe-48ec-92c0-61ad29b7f8ff","tenantId":"c9657ad8-3df8-430d-83aa-d3018f0e93c5","useCaseId":null,"title":"Procurement Specialist","description":null,"department":"Operations","level":"Specialist","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"3+ years","experienceMin":3,"experienceMax":8,"educationRequired":["Bachelor's Degree in Supply Chain"],"reportingTo":"Supply Chain Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Execute procurement processes and drive cost optimization initiatives.","Develop and implement procurement strategies for assigned categories.","Oversee vendor management and supplier relationship optimization.","Ensure procurement initiatives align with business objectives.","Drive innovation in procurement methodologies and technologies."],"heading":"Procurement Execution"},{"points":["Collaborate with procurement team members and other departments.","Participate in vendor selection and contract negotiation processes.","Contribute to procurement best practices and performance metrics.","Ensure effective communication with cross-functional teams.","Drive continuous improvement in procurement processes."],"heading":"Team Collaboration"},{"points":["Implement procurement technology solutions and automation.","Manage supplier performance and compliance monitoring.","Ensure compliance with procurement regulations and standards.","Drive sustainability and environmental responsibility initiatives.","Implement cost reduction and efficiency improvement initiatives."],"heading":"Procurement Operations"},{"points":["Present procurement performance reports to Supply Chain Manager.","Collaborate with finance teams on cost optimization strategies.","Contribute to procurement budgets and resource allocation.","Build relationships with key suppliers and procurement partners.","Represent procurement capabilities in cross-functional discussions."],"heading":"Stakeholder Communication"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various 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decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Supply Chain Management","Bachelor's degree in Business Administration","Diploma in Procurement and Contracting","Certificate IV in Procurement and Contracting","Graduate Certificate in Supply Chain and Logistics Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Professional in Supply Management (CPSM)","Chartered Institute of Procurement & Supply (CIPS) Certification","Certified Supply Chain Professional (CSCP)","Diploma of Logistics","Certificate in Packaging Technology"],"heading":"Industry-Specific Certifications"},{"points":["Advanced Diploma of Procurement and Contracting","Certificate IV in Logistics","Lean Six Sigma Certification","Project Management Professional (PMP)","Advanced Diploma of Leadership and Management"],"heading":"Additional Relevant Qualifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement sourcing strategies that align with organisational goals and market trends.","Evaluate and select suppliers based on quality, cost, and reliability to ensure optimal procurement outcomes.","Foster strong relationships with key suppliers to negotiate favourable terms and manage performance effectively."],"heading":"Strategic Sourcing and Supplier Management"},{"points":["Draft, review, and manage procurement contracts ensuring compliance with Australian legal standards.","Negotiate contract terms and conditions to achieve cost savings and risk mitigation.","Monitor contract performance and address any discrepancies or issues promptly."],"heading":"Contract Management and Negotiation"},{"points":["Identify and assess procurement risks and develop mitigation strategies in line with organisational risk management frameworks.","Ensure procurement activities comply with relevant Australian regulations and industry standards.","Maintain up-to-date knowledge of changes in procurement legislation and best practices."],"heading":"Risk Management and Compliance"},{"points":["Conduct financial analysis to support procurement decisions and identify cost-saving opportunities.","Develop and manage procurement budgets, ensuring alignment with organisational financial objectives.","Analyse market trends and pricing to inform procurement strategies and decisions."],"heading":"Financial Analysis and Cost Management"},{"points":["Utilise procurement software and tools to streamline processes and improve efficiency.","Analyse procurement data to generate insights and support strategic decision-making.","Ensure data integrity and accuracy in procurement systems and reports."],"heading":"Technology and Data Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Supply Chain 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implement corrective actions as necessary."],"heading":"Supplier Relationship Management"},{"points":["Leverage advanced analytics and technology to enhance supply chain visibility and decision-making.","Implement digital tools and platforms to streamline supply chain operations and improve data accuracy.","Stay abreast of emerging technologies and trends in supply chain management."],"heading":"Technology and Data Analytics"},{"points":["Foster a high-performance culture within the supply chain team through effective leadership and mentoring.","Develop and implement training programs to enhance team capabilities and knowledge.","Promote collaboration and communication across departments to achieve organisational objectives."],"heading":"Leadership and Team Development"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations"},"careerTrack":null,"jobFamily":"Supply Chain 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financial regulations in all marketing communications.","Coordinate with media agencies to optimise media planning and buying strategies."],"heading":"Integrated Marketing Communications"},{"points":["Build and maintain strong relationships with key stakeholders, including internal teams, clients, and external partners.","Effectively communicate brand vision and strategies to senior management and other stakeholders.","Negotiate and manage contracts with vendors and service providers to support brand initiatives."],"heading":"Stakeholder Management"},{"points":["Develop and manage digital marketing strategies to enhance online brand presence and customer engagement.","Utilise social media platforms to drive brand awareness and foster community engagement.","Monitor digital marketing trends and technologies to ensure Nuvama remains at the forefront of digital innovation."],"heading":"Digital and Social Media 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technical guidance and career development.","Ensure effective collaboration between engineering teams and product management."],"heading":"Team Management"},{"points":["Oversee system design and technical decision-making for complex projects.","Ensure code quality, testing, and deployment processes meet standards.","Manage technical debt and system performance optimization.","Implement DevOps practices and CI/CD pipeline improvements.","Ensure security best practices and compliance requirements."],"heading":"Technical Operations"},{"points":["Present engineering updates and technical recommendations to VP of Engineering.","Collaborate with product managers on technical feasibility and roadmap planning.","Manage engineering budgets and resource allocation for multiple teams.","Build relationships with external technical partners and vendors.","Represent engineering capabilities in cross-functional discussions."],"heading":"Stakeholder 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measure and optimise digital marketing performance.","Implement data-driven strategies to enhance customer engagement and conversion rates.","Ensure compliance with Australian data privacy regulations in all digital marketing activities."],"heading":"Data-Driven Decision Making"},{"points":["Oversee the management and optimisation of digital channels including SEO, SEM, social media, and email marketing.","Develop partnerships with digital platforms to enhance brand visibility and reach.","Stay updated with the latest digital marketing technologies and trends relevant to the financial services industry."],"heading":"Digital Channel Management"},{"points":["Design and implement customer-centric digital experiences that align with brand values.","Leverage customer feedback and insights to continuously improve digital touchpoints.","Collaborate with product teams to ensure digital marketing efforts support product launches and updates."],"heading":"Customer Experience 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Tableau)","weightage":8},{"skill":"SEO and SEM Management","weightage":7},{"skill":"Team Management and Leadership","weightage":9},{"skill":"Stakeholder Collaboration and Communication","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":7}],"kpis":[{"points":[{"point":"Achieve a 20% increase in digital marketing ROI by the end of Q4 2025 through optimised campaign strategies and budget allocation.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase online customer engagement by 15% by the end of Q2 2026, measured through website interaction metrics and social media engagement rates.","weightage":20}],"category":"Customer"},{"points":[{"point":"Improve digital campaign execution efficiency by reducing the average campaign launch time by 10% by the end of Q1 2026.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Develop and implement a digital marketing training program to ensure 100% of team members complete at least one professional development course by the end of 2025.","weightage":20},{"point":"Introduce two new digital marketing technologies or methodologies by Q3 2026 to enhance innovation and competitive advantage.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-28T15:07:10.171Z"},{"id":"bed19153-74bb-43a5-a1b7-a77744689122","tenantId":"c9657ad8-3df8-430d-83aa-d3018f0e93c5","useCaseId":null,"title":"Employee Relations Manager","description":null,"department":"Human Resources","level":"Manager","employmentType":"Full-time","location":"Perth","status":"draft","experienceRequired":"5+ years","experienceMin":5,"experienceMax":10,"educationRequired":["Bachelor's Degree in HR"],"reportingTo":"Director of Employee 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performance management processes and employee development programs.","Manage employee engagement surveys and action planning.","Implement workplace policies and procedures.","Ensure compliance with employment laws and workplace regulations.","Drive diversity, equity, and inclusion initiatives."],"heading":"Employee Relations Operations"},{"points":["Present employee relations performance reports to Director of Employee Relations.","Collaborate with business leaders on employee engagement strategies.","Manage employee relations budgets and resource allocation.","Build relationships with external HR consultants and legal partners.","Represent employee relations capabilities in cross-functional discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Human Resources Management","Bachelor's degree in Business Administration with a focus on HR","Graduate Certificate in Employee Relations","Master's degree in Human Resource Management (preferred)","Diploma of Human Resources Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Professional in Human Resources (CPHR) from the Australian HR Institute","Certificate IV in Human Resources","Advanced Diploma of Management (Human Resources)","Membership with the Australian Human Resources Institute (AHRI)","Certification in Workplace Relations from a recognised Australian institution"],"heading":"Industry-Specific Certifications"},{"points":["Training in conflict resolution and negotiation","Course in Australian Employment Law","Certification in Change Management","Leadership and Management training","Project Management certification"],"heading":"Additional Relevant Qualifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement employee relations strategies that align with organisational goals and Australian employment laws.","Analyse and interpret workforce data to identify trends and inform strategic decision-making.","Collaborate with senior management to foster a positive workplace culture and enhance employee engagement."],"heading":"Employee Relations Strategy"},{"points":["Facilitate conflict resolution and mediation processes to address workplace disputes effectively.","Provide guidance and support to managers and employees on conflict management techniques.","Ensure compliance with Fair Work Act and other relevant Australian legislation during dispute resolution."],"heading":"Conflict Resolution and Mediation"},{"points":["Design and implement HR policies and procedures that comply with Australian employment standards.","Regularly review and update policies to reflect changes in legislation and industry best practices.","Communicate policy changes effectively to all levels of the organisation."],"heading":"Policy Development and Implementation"},{"points":["Oversee the performance management process to ensure alignment with organisational objectives.","Provide training and support to managers on conducting performance appraisals and feedback sessions.","Utilise performance data to identify areas for employee development and improvement."],"heading":"Performance Management"},{"points":["Ensure organisational compliance with Australian workplace laws and regulations.","Conduct regular audits and risk assessments to identify potential compliance issues.","Develop and implement risk mitigation strategies to protect the organisation from legal and financial liabilities."],"heading":"Compliance and Risk Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Employee Relations","jobFamilyGroup":"HR"},"careerTrack":null,"jobFamily":"Employee Relations","jobFamilyGroup":"HR","skills":[{"skill":"Employee Relations Strategy Development","weightage":9},{"skill":"Conflict Resolution and Mediation","weightage":9},{"skill":"Compliance with Australian Employment Laws","weightage":8},{"skill":"Policy Development and Implementation","weightage":8},{"skill":"Performance 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in internal promotions within the employee relations team by 31 December 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-28T15:02:14.813Z"},{"id":"63b641d6-91d7-4b0f-ba4f-dd3062ae6e30","tenantId":"c9657ad8-3df8-430d-83aa-d3018f0e93c5","useCaseId":null,"title":"Engineering Manager","description":null,"department":"Technology","level":"Manager","employmentType":"Full-time","location":"Darwin","status":"draft","experienceRequired":"6+ years","experienceMin":6,"experienceMax":12,"educationRequired":["Bachelor's Degree in Computer Science"],"reportingTo":"VP of Engineering","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead engineering teams and drive technical excellence in software development.","Develop and execute engineering strategies for assigned projects.","Oversee software development lifecycle and technical implementation.","Ensure engineering teams deliver quality solutions on time and within budget.","Drive technical innovation and continuous improvement initiatives."],"heading":"Engineering Leadership"},{"points":["Build and manage engineering teams and individual contributors.","Establish engineering best practices and development processes.","Foster a culture of technical excellence and continuous learning.","Mentor engineers and provide technical guidance and career development.","Ensure effective collaboration between engineering and product teams."],"heading":"Team Management"},{"points":["Oversee system design and technical decision-making.","Ensure code quality, testing, and deployment processes.","Manage technical debt and system performance optimization.","Implement DevOps practices and CI/CD pipeline improvements.","Ensure security best practices and compliance requirements."],"heading":"Technical Operations"},{"points":["Present engineering updates and technical recommendations to VP of Engineering.","Collaborate with product managers on technical requirements and planning.","Manage engineering budgets and resource allocation.","Build relationships with external technical partners and vendors.","Represent engineering capabilities in cross-functional discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Engineering (Mechanical, Electrical, or Industrial) from an accredited Australian university","Master's degree in Engineering Management or Business Administration (MBA) is highly desirable","Completion of a Graduate Certificate in Project Management","Relevant coursework in packaging technology or materials science","Professional development courses in leadership and management"],"heading":"Essential Academic Qualifications"},{"points":["Chartered Professional Engineer (CPEng) status with Engineers Australia","Registered Professional Engineer of Queensland (RPEQ) if applicable for interstate projects","Membership with the Institution of Engineers Australia (IEAust)","No specific state-based licenses required for the role","Optional: Certification as a Project Management Professional (PMP) from PMI"],"heading":"Professional Licenses"},{"points":["Certification in Lean Six Sigma (Green Belt or higher)","Certified Packaging Professional (CPP) from the Australian Institute of Packaging","ISO 9001:2015 Quality Management Systems certification","Training in Occupational Health and Safety (OHS) standards","Familiarity with Australian Standards for packaging and containers"],"heading":"Industry-Specific Certifications"},{"points":["Proven experience in managing engineering teams within the packaging industry","Strong understanding of manufacturing processes and supply chain management","Excellent communication and stakeholder management skills","Proficiency in engineering software and tools relevant to the packaging industry","Demonstrated ability to lead and implement continuous improvement initiatives"],"heading":"Additional Skills and Competencies"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrate expertise in leading engineering teams to deliver scalable financial services solutions.","Guide the team in adopting best practices in software development and engineering methodologies.","Foster a culture of innovation and continuous improvement within the engineering department."],"heading":"Technical Leadership"},{"points":["Oversee the planning, execution, and delivery of engineering projects within the financial services sector.","Ensure projects are completed on time, within scope, and in compliance with Australian financial regulations.","Coordinate cross-functional teams to align engineering efforts with organisational goals."],"heading":"Project Management"},{"points":["Ensure engineering practices adhere to Australian financial services regulations and standards.","Implement processes to maintain data security and privacy in line with Australian laws.","Stay updated on regulatory changes and guide the team in adapting to new compliance requirements."],"heading":"Regulatory Compliance"},{"points":["Build and maintain strong relationships with internal and external stakeholders to support engineering initiatives.","Communicate technical concepts effectively to non-technical stakeholders.","Collaborate with the VP of Engineering to align engineering strategies with business objectives."],"heading":"Stakeholder Management"},{"points":["Identify and mitigate risks associated with engineering projects in the financial services industry.","Develop contingency plans to address potential technical challenges.","Ensure robust testing and quality assurance processes are in place to minimise operational risks."],"heading":"Risk Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":null,"jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Software 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enhanced project management practices and monitoring by 30 June 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of engineering team members participating in professional development programs by 20% by 31 December 2026 to foster a culture of continuous learning.","weightage":25},{"point":"Implement at least two technical innovation initiatives per quarter that result in measurable improvements in system performance or product features by 31 December 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-28T15:08:09.319Z"},{"id":"b25fa19c-01d6-447a-bf92-ccdd0d8320aa","tenantId":"fae04220-d9d4-4cf4-a81f-cc908aba96cd","useCaseId":"00000000-0000-0000-0000-000000000003","title":"Digital Marketing Manager","description":"As Digital Marketing Manager at ABC Limited in Melbourne, you’ll lead high-impact digital strategy across insurance and financial services, reporting to the VP of Digital Marketing. You’ll drive acquisition, retention and brand growth through performance marketing, SEO/SEM, paid social, email and content, optimising the full funnel with data-led insights. Partnering with product, sales, compliance and agencies, you’ll manage budgets, test-and-learn programs, marketing automation and reporting to lift ROI and customer experience. This full-time role offers strong scope to shape enterprise campaigns, mentor talent and accelerate your leadership pathway.","department":"Sales & Marketing","level":"Manager","employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":"6+ years","experienceMin":6,"experienceMax":12,"educationRequired":["Bachelor's Degree in Marketing"],"reportingTo":"VP of Digital Marketing","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and execute digital marketing strategies across multiple channels.","Establish digital marketing best practices and performance metrics.","Drive marketing technology adoption and platform optimization."],"heading":"Planning and Organising"},{"points":["Lead digital marketing campaigns and drive online customer acquisition.","Oversee paid advertising campaigns and performance optimization.","Drive conversion rate optimization and customer engagement improvements.","Oversee SEO, SEM, social media, and content marketing strategies.","Manage marketing automation and customer journey optimization.","Implement A/B testing and performance measurement systems.","Manage digital marketing budgets and ROI optimization."],"heading":"Operations"},{"points":["Ensure effective collaboration between digital marketing and other teams.","Mentor digital marketing specialists and provide career development.","Present digital marketing performance reports to VP of Digital Marketing.","Collaborate with sales teams on lead generation and conversion strategies.","Represent digital marketing capabilities in cross-functional discussions."],"heading":"Internal Stakeholder Management"},{"points":["Build relationships with digital marketing partners and agencies."],"heading":"External Stakeholder Management"},{"points":["Ensure digital marketing compliance and privacy requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and 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development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor’s degree (AQF Level 7) in Marketing, Digital Marketing, Communications, Business, or a closely related field from an Australian university or an overseas equivalent recognised in Australia (appropriate for 6–12 years’ experience in a manager role).","Graduate Certificate or Graduate Diploma (AQF Level 8) in Digital Marketing, Marketing Analytics, or Business (optional but highly regarded for senior capability in a large financial services organisation; Australian-recognised provider).","Formal training in marketing analytics and reporting (e.g., short course via RMIT Online, University of Melbourne short courses, or equivalent Australian-recognised provider) covering attribution, dashboards, and performance measurement relevant to regulated financial services marketing.","Privacy and data handling training aligned to Australian requirements (e.g., OAIC privacy training or equivalent Australian-recognised course) to support compliant digital marketing practices in insurance and financial services.","Accessibility and inclusive design training aligned to Australian standards (e.g., WCAG-focused course delivered by an Australian-recognised provider) to support compliant digital experiences for financial services customers."],"heading":"Essential Academic Qualifications (degrees, certifications, courses)"},{"points":["No specific professional licence is legally required in Australia to perform a Digital Marketing Manager role (marketing roles are not a licensed occupation).","Australian Financial Services Licence (AFSL): not held by an individual in this role; it is held by the organisation—however, the role must operate within the licensee’s compliance framework when marketing financial products.","ASIC/financial advice authorisations: not applicable unless the role includes providing personal financial product advice (typically outside scope for digital marketing management).","Credit licence (ACL): not applicable unless the role involves credit activities or credit assistance (generally not required for insurance-focused digital marketing roles)."],"heading":"Professional Licences (if applicable to the role)"},{"points":["Google Analytics Certification (GA4) (Google Skillshop) to support measurement, attribution and performance reporting for insurance and financial services digital channels in Australia.","Google Ads Certifications (Search, Display, Video, Measurement) (Google Skillshop) relevant to paid acquisition and compliance-aware campaign execution in financial services.","Meta Certified Digital Marketing Associate or Meta Media Buying certification (Meta Blueprint) for paid social strategy and optimisation, commonly used in Australian financial services marketing.","IAB Australia training/certification (e.g., IAB Digital Foundations Certificate or equivalent IAB Australia programs) to demonstrate Australian industry-aligned digital advertising knowledge and standards.","Australian Marketing Institute (AMI) membership and/or Certified Practising Marketer (CPM) credential (where eligible) as a recognised Australian professional standard for senior marketing practitioners in regulated industries."],"heading":"Industry-Specific Certifications (professional bodies, technical certifications)"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Design and implement comprehensive digital marketing strategies aligned with financial services industry trends.","Analyse market data to identify opportunities for digital growth and customer engagement.","Integrate digital marketing initiatives with overall business objectives to drive brand awareness and customer acquisition."],"heading":"Digital Strategy Development"},{"points":["Develop and oversee content marketing strategies that enhance brand visibility and authority in the financial sector.","Implement SEO best practices to improve organic search rankings and drive website traffic.","Coordinate with content creators to ensure alignment with brand messaging and compliance with Australian financial regulations."],"heading":"Content Marketing and SEO"},{"points":["Utilise advanced analytics tools to track and report on digital marketing performance metrics.","Interpret data to optimise marketing campaigns and improve ROI.","Ensure data-driven decision-making processes are in place to enhance marketing effectiveness."],"heading":"Data Analytics and Performance Measurement"},{"points":["Develop and execute social media strategies to engage target audiences and build brand loyalty.","Monitor social media trends and adapt strategies to maintain competitive advantage.","Ensure compliance with Australian advertising standards and financial services regulations in all social media communications."],"heading":"Social Media Management"},{"points":["Collaborate with cross-functional teams to align digital marketing efforts with organisational goals.","Communicate effectively with stakeholders to ensure transparency and alignment on marketing initiatives.","Foster relationships with external partners and agencies to enhance marketing capabilities and reach."],"heading":"Stakeholder 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strategic initiatives to stakeholders.","Ensure compliance with all regulatory requirements and corporate governance standards.","Maintain transparent communication with employees about company direction and performance.","Represent the company at industry events and in media communications."],"heading":"Governance and Communication"},{"points":["Drive organizational culture and ensure alignment with company values.","Attract, develop, and retain top executive talent.","Foster innovation and continuous improvement across all business functions.","Ensure effective risk management and crisis response capabilities.","Champion diversity, equity, and inclusion initiatives throughout the organization."],"heading":"Organizational Development"},{"points":["Identify and pursue strategic partnerships and business development opportunities.","Evaluate potential mergers, acquisitions, and strategic investments.","Expand market presence and drive revenue growth.","Build relationships with key customers and industry leaders.","Drive digital transformation and technology adoption across the organization."],"heading":"Business Development"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and 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perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement long-term strategic plans aligned with the financial services market trends in Australia.","Lead organisational transformation initiatives to enhance competitive positioning and market share.","Foster a culture of innovation and continuous improvement across all levels of the organisation."],"heading":"Strategic Leadership"},{"points":["Oversee financial performance, ensuring compliance with Australian financial regulations and standards.","Drive profitability through effective cost management and revenue growth strategies.","Analyse complex financial data to inform decision-making and strategic planning."],"heading":"Financial Acumen"},{"points":["Ensure adherence to Australian Securities and Investments Commission (ASIC) regulations and guidelines.","Implement robust corporate governance frameworks to uphold ethical standards and transparency.","Manage risk effectively by developing comprehensive risk management strategies."],"heading":"Regulatory Compliance and Governance"},{"points":["Build and maintain strong relationships with key stakeholders, including investors, regulators, and industry bodies.","Communicate effectively with the board of directors to align organisational goals and objectives.","Represent the organisation in public forums and industry events to enhance brand reputation."],"heading":"Stakeholder Engagement"},{"points":["Optimise operational processes to improve efficiency and service delivery in line with industry best practices.","Lead cross-functional teams to achieve organisational objectives and drive performance.","Implement technology-driven solutions to enhance operational capabilities and customer experience."],"heading":"Operational Excellence"}],"isCompleted":false,"levelsBelowCeo":0,"customFields":{"jobFamily":"Executive Leadership","jobFamilyGroup":"C-Suite"},"careerTrack":null,"jobFamily":"Executive 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Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-21T15:13:19.564Z"},{"id":"f88c72c6-8005-4486-9b11-83e1d67bbca9","tenantId":"c9657ad8-3df8-430d-83aa-d3018f0e93c5","useCaseId":null,"title":"Digital Marketing Specialist","description":null,"department":"Marketing","level":"Specialist","employmentType":"Full-time","location":"Adelaide","status":"draft","experienceRequired":"3+ years","experienceMin":3,"experienceMax":8,"educationRequired":["Bachelor's Degree in Marketing"],"reportingTo":"Digital Marketing Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Execute digital marketing campaigns and drive online customer acquisition.","Develop and implement digital marketing strategies across multiple channels.","Oversee paid advertising campaigns and performance optimization.","Ensure digital marketing initiatives align with business objectives.","Drive conversion rate optimization and customer engagement improvements."],"heading":"Digital Marketing Execution"},{"points":["Collaborate with digital marketing team members and other departments.","Participate in campaign planning and creative development processes.","Contribute to digital marketing best practices and performance metrics.","Ensure effective communication with cross-functional teams.","Drive continuous improvement in digital marketing processes."],"heading":"Team Collaboration"},{"points":["Implement SEO, SEM, social media, and content marketing strategies.","Manage marketing automation and customer journey optimization.","Implement A/B testing and performance measurement systems.","Ensure digital marketing compliance and privacy requirements.","Drive marketing technology adoption and platform optimization."],"heading":"Digital Operations"},{"points":["Present digital marketing performance reports to Digital Marketing Manager.","Collaborate with sales teams on lead generation and conversion strategies.","Contribute to digital marketing budgets and ROI optimization.","Build relationships with digital marketing partners and agencies.","Represent digital marketing capabilities in cross-functional discussions."],"heading":"Stakeholder Communication"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation 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aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive digital marketing strategies tailored to the financial services sector.","Analyse market trends and competitor strategies to inform campaign planning and execution.","Align digital marketing initiatives with organisational goals and regulatory requirements in Australia."],"heading":"Digital Marketing Strategy"},{"points":["Create engaging and compliant content for various digital platforms, including social media, email, and websites.","Manage content calendars to ensure timely and relevant content delivery.","Collaborate with internal teams to ensure content aligns with brand guidelines and financial regulations."],"heading":"Content Creation and Management"},{"points":["Optimise website content and structure to improve search engine rankings and visibility.","Develop and manage SEM campaigns to drive targeted traffic and conversions.","Monitor and report on SEO and SEM performance, making data-driven adjustments as needed."],"heading":"Search Engine Optimisation (SEO) and Search Engine Marketing (SEM)"},{"points":["Utilise analytics tools to track and report on digital marketing performance metrics.","Interpret data to identify trends and insights for continuous improvement of marketing strategies.","Ensure data-driven decision-making aligns with Australian privacy laws and industry standards."],"heading":"Data Analysis and Reporting"},{"points":["Develop and execute social media strategies to enhance brand presence and engagement.","Monitor social media channels for customer feedback and industry trends.","Ensure social media activities comply with financial services regulations and organisational policies."],"heading":"Social Media Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Digital Marketing","jobFamilyGroup":"Marketing"},"careerTrack":null,"jobFamily":"Digital Marketing","jobFamilyGroup":"Marketing","skills":null,"kpis":[{"points":[{"point":"Increase ROI from digital marketing campaigns by 15% by the end of Q2 2026 through optimisation of paid advertising strategies.","weightage":25},{"point":"Achieve a 10% increase in online customer acquisition revenue by the end of Q4 2026 by enhancing conversion rate optimisation techniques.","weightage":20}],"category":"Financial"},{"points":[{"point":"Improve customer engagement score by 20% by the end of Q3 2026 through targeted content marketing and social media strategies.","weightage":30}],"category":"Customer"},{"points":[{"point":"Facilitate a 25% increase in digital marketing team members' proficiency in new marketing technologies by the end of 2026 through structured training programs.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-21T15:13:19.559Z"},{"id":"85445909-c1b4-429b-b1a8-6a085b3c7813","tenantId":"c9657ad8-3df8-430d-83aa-d3018f0e93c5","useCaseId":null,"title":"Senior Software Engineer","description":null,"department":"Technology","level":"Senior","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"5+ years","experienceMin":5,"experienceMax":10,"educationRequired":["Bachelor's Degree in Computer Science"],"reportingTo":"Senior Engineering Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop high-quality software solutions and drive technical excellence.","Lead technical design and implementation of complex software features.","Mentor junior engineers and provide technical guidance.","Ensure code quality, testing, and documentation standards.","Drive technical innovation and adoption of best practices."],"heading":"Software Development"},{"points":["Collaborate with product managers and designers on technical requirements.","Participate in code reviews and technical decision-making processes.","Contribute to system architecture and technical roadmap planning.","Ensure effective communication with cross-functional teams.","Drive continuous improvement in development processes."],"heading":"Technical Collaboration"},{"points":["Implement and maintain software testing and quality assurance processes.","Ensure system performance, scalability, and security requirements.","Manage technical debt and system optimization initiatives.","Implement DevOps practices and deployment automation.","Ensure compliance with coding standards and best practices."],"heading":"Quality and Operations"},{"points":["Present technical updates and recommendations to engineering managers.","Collaborate with other senior engineers on technical initiatives.","Contribute to technical documentation and knowledge sharing.","Build relationships with external technical partners and vendors.","Represent technical capabilities in cross-functional discussions."],"heading":"Technical Communication"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace 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strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Proficient in designing, developing, and maintaining complex software applications using modern programming languages such as Java, C#, or Python.","Demonstrated ability to implement software solutions that adhere to best practices in software engineering, including design patterns and code quality standards.","Experience with Agile methodologies and tools, such as Scrum or Kanban, to manage and deliver software projects efficiently.","Ability to conduct code reviews and provide constructive feedback to ensure high-quality code and adherence to coding standards.","Skilled in integrating software applications with third-party APIs and services, ensuring seamless functionality and performance."],"heading":"Software Development and Engineering"},{"points":["Understanding of financial services products and regulations, including compliance with ASIC guidelines and APRA standards.","Experience in developing software solutions that support financial transactions, risk management, and data security.","Ability to analyse and interpret financial data to inform software development and decision-making processes.","Familiarity with financial market trends and the impact of technology on the financial services industry.","Knowledge of financial software systems and platforms commonly used in the Australian market."],"heading":"Financial Services Industry Knowledge"},{"points":["Ability to lead and mentor junior engineers, fostering a collaborative and innovative team environment.","Experience in setting technical direction and making architectural decisions for software projects.","Skilled in identifying and resolving technical challenges, ensuring project timelines and quality standards are met.","Proven track record of driving continuous improvement initiatives within engineering teams.","Capacity to communicate complex technical concepts to non-technical stakeholders effectively."],"heading":"Technical Leadership and Mentorship"},{"points":["Strong analytical skills to identify, diagnose, and resolve software issues efficiently.","Ability to apply critical thinking and problem-solving techniques to develop innovative software solutions.","Experience in conducting root cause analysis and implementing corrective actions to prevent recurrence of issues.","Proficiency in using data analysis tools and techniques to inform software development and optimisation.","Capability to balance technical requirements with business needs, ensuring alignment with organisational goals."],"heading":"Problem Solving and Analytical Skills"},{"points":["Knowledge of cybersecurity principles and practices relevant to the financial services industry.","Experience in implementing security measures to protect sensitive financial data and ensure compliance with Australian privacy laws.","Ability to conduct security assessments and audits to identify vulnerabilities and recommend improvements.","Familiarity with industry standards such as ISO 27001 and PCI DSS, ensuring software solutions meet compliance requirements.","Commitment to staying updated on emerging security threats and technologies to safeguard organisational assets."],"heading":"Security and Compliance"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":null,"jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":null,"kpis":[{"points":[{"point":"Achieve a 10% reduction in software development costs through optimisation and automation by 30 June 2026.","weightage":20}],"category":"Financial"},{"points":[{"point":"Increase customer satisfaction scores related to software performance and reliability by 15% by 31 December 2026, as measured by customer feedback surveys.","weightage":25}],"category":"Customer"},{"points":[{"point":"Improve code quality by reducing the number of critical bugs reported post-release by 20% by 31 March 2026, as tracked by bug tracking systems.","weightage":30},{"point":"Enhance deployment efficiency by achieving 95% automated deployment success rate by 30 September 2026.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-21T15:13:19.547Z"},{"id":"597f3e21-d66a-4942-b08e-19d95f6b3d68","tenantId":"c9657ad8-3df8-430d-83aa-d3018f0e93c5","useCaseId":null,"title":"Chief Operating Officer","description":null,"department":"Operations","level":"VP","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"12+ years","experienceMin":12,"experienceMax":20,"educationRequired":["MBA","Bachelor's Degree"],"reportingTo":"Chief Executive 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functions."],"heading":"Team Leadership"},{"points":["Oversee supply chain management and vendor relationships.","Manage business operations and administrative functions.","Implement operational systems and technology solutions.","Ensure compliance with operational regulations and standards.","Drive cost optimization and resource utilization improvements."],"heading":"Operations Management"},{"points":["Present operational performance reports and strategic recommendations to executive leadership.","Collaborate with other C-level executives on operational initiatives.","Manage operational budgets and ensure optimal resource allocation.","Build relationships with key operational partners and vendors.","Represent the company's operational capabilities to external stakeholders."],"heading":"Stakeholder Management"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change 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department."],"heading":"Strategic Leadership"},{"points":["Oversee budgeting, forecasting, and financial reporting to ensure alignment with organisational goals.","Analyse financial data to identify trends and opportunities for cost optimisation and revenue growth.","Ensure compliance with Australian financial regulations and standards in all operational activities."],"heading":"Financial Acumen"},{"points":["Develop and implement risk management frameworks to mitigate operational risks.","Ensure adherence to compliance and regulatory requirements specific to the Australian financial services industry.","Conduct regular risk assessments and audits to identify potential vulnerabilities."],"heading":"Risk Management"},{"points":["Drive process improvements to enhance operational efficiency and service delivery.","Implement best practices in operations management to achieve high performance and quality standards.","Utilise data analytics to monitor and optimise operational performance."],"heading":"Operational Excellence"},{"points":["Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies.","Communicate effectively with the board and executive team to align operational initiatives with strategic priorities.","Negotiate and manage contracts with vendors and service providers to ensure value for money."],"heading":"Stakeholder Management"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Operations Leadership","jobFamilyGroup":"C-Suite"},"careerTrack":null,"jobFamily":"Operations Leadership","jobFamilyGroup":"C-Suite","skills":null,"kpis":[{"points":[{"point":"Increase operational cost efficiency by reducing operational expenses by 10% by the end of Q4 2026, ensuring alignment with budgetary constraints and financial targets.","weightage":20}],"category":"Financial"},{"points":[{"point":"Enhance customer satisfaction by achieving a Net Promoter Score (NPS) of 70 or higher by the end of Q2 2026, through improved operational processes and service delivery.","weightage":20}],"category":"Customer"},{"points":[{"point":"Achieve a 15% improvement in process efficiency across key operational workflows by the end of Q3 2026, measured by cycle time reductions and error rate decreases.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the percentage of operations staff participating in professional development programs to 80% by the end of 2026, fostering a culture of continuous learning and skill enhancement.","weightage":20},{"point":"Implement at least two new technology solutions by Q4 2026 to enhance operational capabilities and drive innovation, with a successful adoption rate of 90% among relevant teams.","weightage":20}],"category":"Learning and 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all customer touchpoints."],"heading":"Marketing Execution"},{"points":["Present marketing performance reports and strategic recommendations to executive leadership.","Collaborate with sales teams to develop lead generation and conversion strategies.","Manage marketing budgets and ensure optimal ROI on marketing investments.","Build relationships with external marketing partners and agencies.","Represent the company's brand and marketing capabilities to external stakeholders."],"heading":"Stakeholder Management"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively 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timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Marketing, Business Administration, or a related field","Master of Business Administration (MBA) with a focus on Marketing","Graduate Certificate in Digital Marketing"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for the role of Chief Marketing Officer in Australia"],"heading":"Professional Licenses"},{"points":["Certified Practising Marketer (CPM) from the Australian Marketing Institute","Digital Marketing Certification from the Digital Marketing Institute","Chartered Marketer status from the Chartered Institute of Marketing (CIM)"],"heading":"Industry-Specific Certifications"},{"points":["Advanced Diploma of Leadership and Management","Executive Leadership Program from a recognised Australian institution","Certificate in Strategic Management and Leadership"],"heading":"Leadership and Management Certifications"},{"points":["Proven track record in senior marketing roles within the Leasing or Non-residential Real Estate sectors","Experience in developing and executing marketing strategies in the Medic or Services industries","Strong leadership skills with experience managing large teams"],"heading":"Relevant Experience and Skills"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement comprehensive marketing strategies aligned with organisational goals and market trends.","Lead cross-functional teams to drive brand positioning and market penetration in the financial services sector.","Utilise data-driven insights to inform decision-making and optimise marketing campaigns."],"heading":"Strategic Marketing Leadership"},{"points":["Demonstrate in-depth knowledge of financial products and services, including wealth management and investment solutions.","Ensure marketing initiatives comply with Australian financial regulations and industry standards.","Leverage industry insights to identify emerging market opportunities and threats."],"heading":"Financial Services Expertise"},{"points":["Drive digital transformation initiatives to enhance customer engagement and experience.","Implement cutting-edge digital marketing tools and platforms to optimise reach and effectiveness.","Stay abreast of digital marketing trends and technologies relevant to the financial services industry."],"heading":"Digital Marketing and Innovation"},{"points":["Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies.","Communicate complex marketing strategies and results effectively to diverse audiences.","Collaborate with executive leadership to align marketing objectives with broader business goals."],"heading":"Stakeholder Management and Communication"},{"points":["Establish metrics and KPIs to evaluate the effectiveness of marketing initiatives and campaigns.","Conduct regular performance reviews and adjust strategies to ensure continuous improvement.","Utilise advanced analytics to derive actionable insights and drive marketing ROI."],"heading":"Performance Measurement and Analysis"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Marketing Leadership","jobFamilyGroup":"C-Suite"},"careerTrack":null,"jobFamily":"Marketing Leadership","jobFamilyGroup":"C-Suite","skills":[{"skill":"Strategic Marketing Leadership","weightage":9},{"skill":"Digital Marketing and Innovation","weightage":9},{"skill":"Stakeholder Management and Communication","weightage":8},{"skill":"Performance Measurement and Analysis","weightage":8},{"skill":"Team Leadership and Development","weightage":8},{"skill":"Brand Positioning and Messaging","weightage":8},{"skill":"Customer Acquisition and Retention Strategies","weightage":7},{"skill":"Financial Services Marketing Expertise","weightage":7},{"skill":"Data-Driven Decision Making","weightage":7},{"skill":"Change Management and Adaptability","weightage":6}],"kpis":[{"points":[{"point":"Achieve a 15% increase in marketing-driven revenue by the end of Q4 2026, ensuring alignment with overall business revenue targets.","weightage":20}],"category":"Financial"},{"points":[{"point":"Improve customer retention rate by 10% by the end of Q4 2026 through targeted marketing initiatives and enhanced customer engagement strategies.","weightage":20}],"category":"Customer"},{"points":[{"point":"Reduce the average time to launch marketing campaigns by 20% by Q4 2026 through streamlined processes and improved cross-functional collaboration.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the marketing team's skill proficiency by 25% by Q4 2026 through targeted training programs and professional development opportunities.","weightage":20},{"point":"Foster a culture of innovation by implementing at least 3 new marketing technologies or strategies by Q4 2026, enhancing overall marketing effectiveness.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:30:23.249Z"},{"id":"ade526e3-de2e-4562-9f79-15d0c561b056","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Director of Employee Relations","description":null,"department":"Human Resources","level":"Director","employmentType":"Full-time","location":"Canberra","status":"draft","experienceRequired":"8+ years","experienceMin":8,"experienceMax":15,"educationRequired":["Master's Degree in HR","Bachelor's Degree"],"reportingTo":"Chief Human Resources Officer","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":"Indy","approvedAt":"2026-01-15T13:39:32.501Z","accountabilities":[{"points":["Lead employee relations teams and drive positive workplace culture and engagement.","Develop and execute employee relations strategies and programs.","Oversee employee conflict resolution and workplace investigations.","Ensure employee relations initiatives align with organizational values.","Drive employee satisfaction and retention improvement initiatives."],"heading":"Employee Relations Leadership"},{"points":["Build and manage high-performing employee relations teams.","Establish employee relations best practices and conflict resolution procedures.","Foster a culture of open communication, respect, and inclusion.","Mentor employee relations managers and HR business partners.","Ensure effective collaboration between employee relations and other HR functions."],"heading":"Team Management"},{"points":["Oversee performance management processes and employee development programs.","Manage employee engagement surveys and action planning.","Implement workplace policies and procedures.","Ensure compliance with employment laws and workplace regulations.","Drive diversity, equity, and inclusion initiatives."],"heading":"Employee Relations Operations"},{"points":["Present employee relations performance reports to CHRO and executive team.","Collaborate with business leaders on employee engagement strategies.","Manage employee relations budgets and resource allocation.","Build relationships with external HR consultants and legal partners.","Represent employee relations capabilities in strategic discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Human Resources Management or a related field","Master's degree in Business Administration (MBA) with a focus on Human Resources","Graduate Certificate in Employment Relations","Diploma of Human Resources Management","Advanced Diploma of Leadership and Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Professional (CAHRI) from the Australian Human Resources Institute (AHRI)","Senior Professional in Human Resources (SPHR) certification","Certificate IV in Human Resources","Certificate in Employee Relations from a recognised Australian institution","Membership with the Australian Institute of Management (AIM)"],"heading":"Industry-Specific Certifications"},{"points":["Minimum of 8-15 years of experience in Human Resources or Employee Relations","Experience in managing employee relations within large organisations","Proven track record in conflict resolution and negotiation","Experience in the Leasing, Non-residential Real Estate, or Services industry","Demonstrated leadership experience in a similar role"],"heading":"Relevant Experience"},{"points":["Strong understanding of Australian employment law and regulations","Excellent communication and interpersonal skills","Ability to develop and implement employee 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practices for handling grievances and disciplinary actions.","Train and support managers in conflict resolution techniques."],"heading":"Conflict Resolution and Mediation"},{"points":["Build and maintain strong relationships with internal and external stakeholders.","Communicate effectively with employees at all levels to foster a positive workplace culture.","Collaborate with senior leadership to align employee relations initiatives with business objectives."],"heading":"Stakeholder Engagement and Communication"},{"points":["Mentor and develop HR team members to enhance their skills and performance.","Foster a culture of continuous improvement and professional development.","Lead cross-functional teams to implement employee relations projects and initiatives."],"heading":"Leadership and Team Development"}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Employee Relations","jobFamilyGroup":"HR"},"careerTrack":null,"jobFamily":"Employee 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results.","weightage":25}],"category":"Customer"},{"points":[{"point":"Ensure 100% compliance with employment laws and workplace regulations by conducting quarterly audits and addressing any non-compliance issues within 30 days.","weightage":20},{"point":"Implement and achieve a 90% completion rate for employee development programs by 31 December 2026, as tracked through HR systems.","weightage":20}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of employee relations managers and HR business partners participating in professional development programs by 25% by 31 December 2026.","weightage":15}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:29:13.109Z"},{"id":"ae79b031-826c-4b2e-b67d-4ac5d2ad0c3c","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Chief Technology 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standards, best practices, and development processes.","Ensure robust cybersecurity measures and data protection protocols.","Implement agile development methodologies and DevOps practices.","Foster a culture of innovation and continuous learning within the tech organization."],"heading":"Team Leadership and Operations"},{"points":["Evaluate and implement new technologies to improve business efficiency.","Manage technology vendor relationships and strategic partnerships.","Ensure system reliability, performance, and scalability.","Oversee data architecture and analytics capabilities.","Drive cloud adoption and infrastructure modernization."],"heading":"Technology Implementation"},{"points":["Present technology updates and recommendations to executive leadership.","Collaborate with other C-level executives on technology-enabled business initiatives.","Ensure compliance with technology-related regulations and standards.","Manage technology budgets and resource allocation.","Represent the company's technology capabilities to external stakeholders."],"heading":"Stakeholder Management"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Computer Science, Information Technology, or a related field","Master's degree in Business Administration (MBA) or Technology Management","Relevant postgraduate qualifications in technology or innovation management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for the role of Chief Technology Officer in Australia"],"heading":"Professional Licenses"},{"points":["Certified Information Systems Security Professional (CISSP)","Project Management Professional (PMP)","Certified ScrumMaster (CSM)"],"heading":"Industry-Specific Certifications"},{"points":["Proficiency in software development and architecture","Strong understanding of cloud computing and data analytics","Experience with cybersecurity and risk management"],"heading":"Technical Skills and Competencies"},{"points":["Proven track record in strategic planning and execution","Experience in leading large technology teams","Strong communication and stakeholder management skills"],"heading":"Leadership and Management Skills"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement a comprehensive technology strategy aligned with Nuvama's business objectives.","Lead digital transformation initiatives to enhance operational efficiency and customer experience.","Foster innovation by identifying emerging technologies and assessing their potential impact on the financial services sector."],"heading":"Strategic Technology Leadership"},{"points":["Ensure all technology operations and infrastructure comply with Australian financial regulations and standards.","Implement robust cybersecurity measures to protect sensitive financial data and maintain customer trust.","Develop risk management frameworks to identify, assess, and mitigate technology-related risks."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Build and mentor a high-performing technology team, fostering a culture of collaboration and continuous learning.","Establish clear performance metrics and career development pathways for technology staff.","Promote diversity and inclusion within the technology department to drive innovation and creativity."],"heading":"Team Leadership and Development"},{"points":["Collaborate with executive leadership to align technology initiatives with business goals.","Communicate complex technical concepts to non-technical stakeholders effectively.","Build strong relationships with external partners, vendors, and regulatory bodies."],"heading":"Stakeholder Engagement and Communication"},{"points":["Oversee the technology budget, ensuring cost-effective allocation of resources.","Evaluate and negotiate contracts with technology vendors to optimise financial outcomes.","Implement financial controls to monitor and report on technology expenditure and ROI."],"heading":"Financial Management and Budgeting"}],"isCompleted":false,"levelsBelowCeo":1,"customFields":{"jobFamily":"Technology Leadership","jobFamilyGroup":"C-Suite"},"careerTrack":null,"jobFamily":"Technology Leadership","jobFamilyGroup":"C-Suite","skills":[{"skill":"Technology Strategy Development","weightage":9},{"skill":"Digital Transformation Leadership","weightage":9},{"skill":"Cybersecurity and Data Protection","weightage":8},{"skill":"Cloud Infrastructure and Modernisation","weightage":8},{"skill":"Agile and DevOps Practices","weightage":7},{"skill":"Data Architecture and Analytics","weightage":7},{"skill":"Vendor and Stakeholder Management","weightage":8},{"skill":"Strategic Communication and Engagement","weightage":7},{"skill":"Innovation and Continuous Learning","weightage":8},{"skill":"Regulatory Compliance and Risk Management","weightage":8}],"kpis":[{"points":[{"point":"Increase the ROI of technology investments by 10% by the end of FY2026 through strategic technology implementations and vendor management.","weightage":20}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher for technology-enabled services by Q4 2026, as measured by customer feedback surveys.","weightage":25},{"point":"Increase the market share of technology-driven financial products by 5% by Q4 2026 through enhanced digital transformation initiatives.","weightage":25}],"category":"Customer"},{"points":[{"point":"Improve system uptime to 99.9% by Q4 2026 through enhanced infrastructure and cloud adoption strategies.","weightage":15}],"category":"Internal Processes"},{"points":[{"point":"Increase the number of technology team members completing professional development courses by 20% by Q4 2026 to foster a culture of continuous learning.","weightage":15}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:26:22.613Z"},{"id":"6df097bb-8f4d-4fba-8c29-04a7d8a10285","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Procurement Specialist","description":null,"department":"Operations","level":"Specialist","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"3+ years","experienceMin":3,"experienceMax":8,"educationRequired":["Bachelor's Degree in Supply Chain"],"reportingTo":"Supply Chain Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Execute procurement processes and drive cost optimization initiatives.","Develop and implement procurement strategies for assigned categories.","Oversee vendor management and supplier relationship optimization.","Ensure procurement initiatives align with business objectives.","Drive innovation in procurement methodologies and technologies."],"heading":"Procurement Execution"},{"points":["Collaborate with procurement team members and other departments.","Participate in vendor selection and contract negotiation processes.","Contribute to procurement best practices and performance metrics.","Ensure effective communication with cross-functional teams.","Drive continuous improvement in procurement processes."],"heading":"Team Collaboration"},{"points":["Implement procurement technology solutions and automation.","Manage supplier performance and compliance monitoring.","Ensure compliance with procurement regulations and standards.","Drive sustainability and environmental responsibility initiatives.","Implement cost reduction and efficiency improvement initiatives."],"heading":"Procurement Operations"},{"points":["Present procurement performance reports to Supply Chain Manager.","Collaborate with finance teams on cost optimization strategies.","Contribute to procurement budgets and resource allocation.","Build relationships with key suppliers and procurement partners.","Represent procurement capabilities in cross-functional discussions."],"heading":"Stakeholder Communication"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Supply Chain Management or Logistics","Bachelor's degree in Business Administration with a focus on Procurement","Diploma in Procurement and Contracting","Certificate IV in Procurement and Contracting","Graduate Certificate in Supply Chain and Logistics Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Professional in Supply Management (CPSM) by the Institute for Supply Management","Chartered Institute of Procurement & Supply (CIPS) Certification","Certified Purchasing Professional (CPP) by the American Purchasing Society","Certificate in Strategic Procurement by the Australian Institute of Management","Advanced Diploma of Procurement and Contracting"],"heading":"Industry-Specific Certifications"},{"points":["Experience with Enterprise Resource Planning (ERP) systems","Proficiency in contract management software","Strong understanding of the Australian procurement regulations","Experience in the leasing or non-residential real estate industry","Knowledge of sustainable procurement practices"],"heading":"Additional Relevant Qualifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement sourcing strategies that align with organisational goals and market trends.","Evaluate and select suppliers based on quality, cost, and reliability to ensure optimal procurement outcomes.","Foster strong relationships with key suppliers to negotiate favourable terms and manage performance effectively."],"heading":"Strategic Sourcing and Supplier Management"},{"points":["Draft, review, and manage procurement contracts ensuring compliance with Australian legal standards.","Negotiate contract terms and conditions to achieve cost savings and risk mitigation.","Monitor contract performance and address any discrepancies or issues promptly."],"heading":"Contract Management and Negotiation"},{"points":["Identify and assess procurement risks and develop mitigation strategies in line with organisational risk management frameworks.","Ensure procurement activities comply with relevant Australian regulations and industry standards.","Maintain up-to-date knowledge of changes in procurement legislation and best practices."],"heading":"Risk Management and Compliance"},{"points":["Conduct financial analysis to support procurement decisions and identify cost-saving opportunities.","Develop and manage procurement budgets, ensuring alignment with organisational financial objectives.","Analyse market trends and pricing to inform procurement strategies and decisions."],"heading":"Financial Analysis and Cost Management"},{"points":["Utilise procurement software and tools to streamline processes and improve efficiency.","Analyse procurement data to generate insights and support strategic decision-making.","Ensure data integrity and accuracy in procurement systems and reports."],"heading":"Technology and Data Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations"},"careerTrack":null,"jobFamily":"Supply Chain Management","jobFamilyGroup":"Operations","skills":[{"skill":"Strategic Sourcing and Supplier Management","weightage":9},{"skill":"Contract Management and Negotiation","weightage":9},{"skill":"Risk Management and Compliance","weightage":8},{"skill":"Financial Analysis and Cost Management","weightage":8},{"skill":"Technology and Data Management","weightage":7},{"skill":"Procurement Process Execution","weightage":8},{"skill":"Vendor Management and Relationship Optimisation","weightage":8},{"skill":"Effective Communication and Stakeholder Engagement","weightage":7},{"skill":"Innovation in Procurement Methodologies","weightage":7},{"skill":"Sustainability and Environmental Responsibility Initiatives","weightage":6}],"kpis":[{"points":[{"point":"Achieve a 10% reduction in procurement costs for assigned categories by the end of Q4 2025, ensuring alignment with cost optimisation strategies.","weightage":25}],"category":"Financial"},{"points":[{"point":"Increase supplier satisfaction score by 15% by Q2 2026 through improved vendor management and relationship optimisation.","weightage":25}],"category":"Customer"},{"points":[{"point":"Implement procurement technology solutions to automate 50% of manual processes by Q3 2026, enhancing operational efficiency.","weightage":25},{"point":"Ensure 100% compliance with procurement regulations and standards by conducting quarterly audits and reviews throughout 2025.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:26:01.832Z"},{"id":"6bbcc261-53b5-40ad-8ef2-b9a83a30c807","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Senior Software Engineer","description":null,"department":"Technology","level":"Senior","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"5+ years","experienceMin":5,"experienceMax":10,"educationRequired":["Bachelor's Degree in Computer Science"],"reportingTo":"Senior Engineering Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop high-quality software solutions and drive technical excellence.","Lead technical design and implementation of complex software features.","Mentor junior engineers and provide technical guidance.","Ensure code quality, testing, and documentation standards.","Drive technical innovation and adoption of best practices."],"heading":"Software Development"},{"points":["Collaborate with product managers and designers on technical requirements.","Participate in code reviews and technical decision-making processes.","Contribute to system architecture and technical roadmap planning.","Ensure effective communication with cross-functional teams.","Drive continuous improvement in development processes."],"heading":"Technical Collaboration"},{"points":["Implement and maintain software testing and quality assurance processes.","Ensure system performance, scalability, and security requirements.","Manage technical debt and system optimization initiatives.","Implement DevOps practices and deployment automation.","Ensure compliance with coding standards and best practices."],"heading":"Quality and Operations"},{"points":["Present technical updates and recommendations to engineering managers.","Collaborate with other senior engineers on technical initiatives.","Contribute to technical documentation and knowledge sharing.","Build relationships with external technical partners and vendors.","Represent technical capabilities in cross-functional discussions."],"heading":"Technical Communication"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Computer Science, Software Engineering, or a related field","Master's degree in Information Technology or a related discipline is advantageous","Completion of relevant courses in software development methodologies","Advanced coursework in data structures and algorithms","Training in cloud computing technologies"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for software engineering roles in Australia"],"heading":"Professional Licenses"},{"points":["Certified ScrumMaster (CSM) or equivalent Agile certification","AWS Certified Solutions Architect or similar cloud certification","Microsoft Certified: Azure Developer Associate","Oracle Certified Professional, Java SE Programmer","Certified Information Systems Security Professional (CISSP) for security-focused roles"],"heading":"Industry-Specific Certifications"},{"points":["Proficiency in programming languages such as Java, Python, or C#","Experience with database management systems like SQL Server or Oracle","Familiarity with DevOps practices and tools","Knowledge of software development lifecycle (SDLC) processes","Ability to work with cross-functional teams in a large organisation"],"heading":"Technical Skills and Competencies"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Proficient in designing, developing, and maintaining complex software applications using modern programming languages such as Java, C#, or Python.","Demonstrated ability to implement software solutions that adhere to best practices in software engineering, including design patterns and code quality standards.","Experience with Agile methodologies and tools, such as Scrum or Kanban, to manage and deliver software projects efficiently.","Ability to conduct code reviews and provide constructive feedback to ensure high-quality code and adherence to coding standards.","Skilled in integrating software applications with third-party APIs and services, ensuring seamless functionality and performance."],"heading":"Software Development and Engineering"},{"points":["Understanding of financial services products and regulations, including compliance with ASIC guidelines and APRA standards.","Experience in developing software solutions that support financial transactions, risk management, and data security.","Ability to analyse and interpret financial data to inform software development and decision-making processes.","Familiarity with financial market trends and the impact of technology on the financial services industry.","Knowledge of financial software systems and platforms commonly used in the Australian market."],"heading":"Financial Services Industry Knowledge"},{"points":["Ability to lead and mentor junior engineers, fostering a collaborative and innovative team environment.","Experience in setting technical direction and making architectural decisions for software projects.","Skilled in identifying and resolving technical challenges, ensuring project timelines and quality standards are met.","Proven track record of driving continuous improvement initiatives within engineering teams.","Capacity to communicate complex technical concepts to non-technical stakeholders effectively."],"heading":"Technical Leadership and Mentorship"},{"points":["Strong analytical skills to identify, diagnose, and resolve software issues efficiently.","Ability to apply critical thinking and problem-solving techniques to develop innovative software solutions.","Experience in conducting root cause analysis and implementing corrective actions to prevent recurrence of issues.","Proficiency in using data analysis tools and techniques to inform software development and optimisation.","Capability to balance technical requirements with business needs, ensuring alignment with organisational goals."],"heading":"Problem Solving and Analytical Skills"},{"points":["Knowledge of cybersecurity principles and practices relevant to the financial services industry.","Experience in implementing security measures to protect sensitive financial data and ensure compliance with Australian privacy laws.","Ability to conduct security assessments and audits to identify vulnerabilities and recommend improvements.","Familiarity with industry standards such as ISO 27001 and PCI DSS, ensuring software solutions meet compliance requirements.","Commitment to staying updated on emerging security threats and technologies to safeguard organisational assets."],"heading":"Security and Compliance"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":null,"jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Proficiency in Java, C#, or Python","weightage":9},{"skill":"Experience with Agile methodologies (Scrum/Kanban)","weightage":8},{"skill":"Technical leadership and mentorship","weightage":9},{"skill":"Software architecture and design patterns","weightage":8},{"skill":"DevOps practices and deployment automation","weightage":7},{"skill":"Security and compliance knowledge (ISO 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2026.","weightage":25}],"category":"Internal Processes"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:22:30.706Z"},{"id":"b52e5ee1-b778-4c89-b417-569dd450bd62","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Business Operations Manager","description":null,"department":"Operations","level":"Manager","employmentType":"Full-time","location":"Brisbane","status":"draft","experienceRequired":"5+ years","experienceMin":5,"experienceMax":10,"educationRequired":["Bachelor's Degree in Business"],"reportingTo":"Director of Business Operations","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead business operations initiatives and drive operational efficiency.","Develop and execute business operations strategies and process improvements.","Oversee administrative functions and business support services.","Ensure business operations align with organizational objectives.","Drive standardization and automation of business processes."],"heading":"Business Operations Leadership"},{"points":["Build and manage business operations teams and specialists.","Establish business operations best practices and standard operating procedures.","Foster a culture of process improvement and operational excellence.","Mentor business operations specialists and provide career development.","Ensure effective collaboration between business operations and other teams."],"heading":"Team Management"},{"points":["Oversee business process documentation and workflow optimization.","Manage business systems and technology implementation.","Implement quality assurance and compliance monitoring processes.","Ensure data accuracy and reporting integrity.","Drive cost reduction and efficiency improvement initiatives."],"heading":"Operations Management"},{"points":["Present business operations performance reports to Director of Business Operations.","Collaborate with other departments on cross-functional initiatives.","Manage business operations budgets and resource allocation.","Build relationships with external service providers and vendors.","Represent business operations capabilities in cross-functional discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information ","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Fosters a culture which harnesses and celebrates diversity of thinking , background and experience to nurture innovation and drive change that benefits Group's customers ","Creates fair and inclusive practices and systems which empower others to participate to their fullest potential ","Encourages others to voice diverse opinions and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration or Management","Master's degree in Business Administration (MBA) is highly regarded","Graduate Certificate in Operations Management","Diploma in Project Management","Certificate IV in Leadership and Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on business operations management rather than regulated professions."],"heading":"Professional Licenses"},{"points":["Certified Practising Accountant (CPA) for financial management within operations","Project Management Professional (PMP) Certification","Certified Facility Manager (CFM) for non-residential real estate operations","Real Estate Institute of Queensland (REIQ) Membership for industry insights","Lean Six Sigma Certification for process improvement"],"heading":"Industry-Specific Certifications"},{"points":["5-10 years of experience in operations management within leasing or real estate","Proven track record in managing large teams and complex projects","Strong understanding of the Australian non-residential real estate market","Experience in strategic planning and business development","Excellent communication and leadership skills"],"heading":"Relevant Experience and Skills"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement operational strategies aligned with organisational goals and market trends.","Analyse market data to forecast business needs and adjust operational plans accordingly.","Coordinate cross-functional teams to ensure seamless execution of strategic initiatives."],"heading":"Strategic Planning and Execution"},{"points":["Oversee budgeting processes and ensure financial targets are met within the operations department.","Analyse financial reports to identify cost-saving opportunities and improve operational efficiency.","Ensure compliance with Australian financial regulations and standards in all operational activities."],"heading":"Financial Management"},{"points":["Identify potential risks in business operations and develop mitigation strategies.","Ensure all operational processes comply with Australian regulatory requirements and industry standards.","Conduct regular audits and reviews to maintain compliance and operational integrity."],"heading":"Risk Management and Compliance"},{"points":["Lead and mentor a diverse team to achieve high performance and professional growth.","Foster a collaborative and inclusive work environment that encourages innovation.","Implement training programs to enhance team skills and knowledge in line with industry advancements."],"heading":"Leadership and Team Development"},{"points":["Identify and implement process improvements to enhance operational efficiency and service delivery.","Leverage technology and data analytics to drive innovation in business operations.","Stay abreast of industry trends and integrate best practices into operational processes."],"heading":"Process Improvement and Innovation"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Business Operations","jobFamilyGroup":"Operations"},"careerTrack":null,"jobFamily":"Business Operations","jobFamilyGroup":"Operations","skills":[{"skill":"Operational Strategy Development","weightage":9},{"skill":"Process Improvement and Automation","weightage":9},{"skill":"Financial Management and Budgeting","weightage":8},{"skill":"Risk Management and Compliance","weightage":8},{"skill":"Team Leadership and Development","weightage":9},{"skill":"Stakeholder Collaboration and Communication","weightage":8},{"skill":"Data Analytics and Reporting","weightage":7},{"skill":"Change Management","weightage":7},{"skill":"Customer Service Excellence","weightage":8},{"skill":"Technology 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Marketing Manager","description":null,"department":"Marketing","level":"Manager","employmentType":"Full-time","location":"Melbourne","status":"draft","experienceRequired":"6+ years","experienceMin":6,"experienceMax":12,"educationRequired":["Bachelor's Degree in Marketing"],"reportingTo":"VP of Digital Marketing","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead digital marketing campaigns and drive online customer acquisition.","Develop and execute digital marketing strategies across multiple channels.","Oversee paid advertising campaigns and performance optimization.","Ensure digital marketing initiatives align with business objectives.","Drive conversion rate optimization and customer engagement improvements."],"heading":"Digital Marketing Leadership"},{"points":["Build and manage digital marketing teams and specialists.","Establish digital marketing best practices and performance metrics.","Foster a culture of data-driven marketing and continuous optimization.","Mentor digital marketing specialists and provide career development.","Ensure effective collaboration between digital marketing and other teams."],"heading":"Team Management"},{"points":["Oversee SEO, SEM, social media, and content marketing strategies.","Manage marketing automation and customer journey optimization.","Implement A/B testing and performance measurement systems.","Ensure digital marketing compliance and privacy requirements.","Drive marketing technology adoption and platform optimization."],"heading":"Digital Operations"},{"points":["Present digital marketing performance reports to VP of Digital Marketing.","Collaborate with sales teams on lead generation and conversion strategies.","Manage digital marketing budgets and ROI optimization.","Build relationships with digital marketing partners and agencies.","Represent digital marketing capabilities in cross-functional discussions."],"heading":"Stakeholder Collaboration"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication 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and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Marketing, Business, or a related field","Master's degree in Digital Marketing or Business 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derive actionable insights"],"heading":"Additional Skills and Competencies"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Design and implement comprehensive digital marketing strategies aligned with financial services industry trends.","Analyse market data to identify opportunities for digital growth and customer engagement.","Integrate digital marketing initiatives with overall business objectives to drive brand awareness and customer acquisition."],"heading":"Digital Strategy Development"},{"points":["Develop and oversee content marketing strategies that enhance brand visibility and authority in the financial sector.","Implement SEO best practices to improve organic search rankings and drive website traffic.","Coordinate with content creators to ensure alignment with brand messaging and compliance with Australian financial regulations."],"heading":"Content Marketing and SEO"},{"points":["Utilise advanced analytics tools to track and report on digital marketing performance metrics.","Interpret data to optimise marketing campaigns and improve ROI.","Ensure data-driven decision-making processes are in place to enhance marketing effectiveness."],"heading":"Data Analytics and Performance Measurement"},{"points":["Develop and execute social media strategies to engage target audiences and build brand loyalty.","Monitor social media trends and adapt strategies to maintain competitive advantage.","Ensure compliance with Australian advertising standards and financial services regulations in all social media communications."],"heading":"Social Media Management"},{"points":["Collaborate with cross-functional teams to align digital marketing efforts with organisational goals.","Communicate effectively with stakeholders to ensure transparency and alignment on marketing initiatives.","Foster relationships with external partners and agencies to enhance marketing capabilities and reach."],"heading":"Stakeholder Collaboration and Communication"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Digital Marketing","jobFamilyGroup":"Marketing"},"careerTrack":null,"jobFamily":"Digital Marketing","jobFamilyGroup":"Marketing","skills":[{"skill":"Digital Strategy Development","weightage":9},{"skill":"SEO and SEM Management","weightage":8},{"skill":"Content Marketing","weightage":8},{"skill":"Data Analytics and Performance Measurement","weightage":9},{"skill":"Social Media Management","weightage":7},{"skill":"Marketing Automation","weightage":7},{"skill":"Stakeholder Collaboration and Communication","weightage":8},{"skill":"Team Leadership and Management","weightage":9},{"skill":"Conversion Rate Optimisation","weightage":8},{"skill":"Compliance with Australian Advertising Standards","weightage":6}],"kpis":[{"points":[{"point":"Achieve a minimum ROI of 150% on digital marketing campaigns by the end of Q4 2026, ensuring alignment with business objectives and budget constraints.","weightage":25}],"category":"Financial"},{"points":[{"point":"Increase online customer acquisition by 20% by the end of Q2 2026 through optimised digital marketing strategies and improved conversion rates.","weightage":25}],"category":"Customer"},{"points":[{"point":"Implement and optimise A/B testing protocols to improve campaign performance, achieving a 15% increase in conversion rates by the end of Q3 2026.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Develop and execute a training program for digital marketing specialists, resulting in a 30% improvement in team performance metrics by the end of Q4 2026.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:24:46.813Z"},{"id":"007002b3-e089-4298-a8dd-d03cb7962f1f","tenantId":"256ba561-770a-4550-a7b8-257977dfe1b2","useCaseId":null,"title":"Engineering Manager","description":null,"department":"Technology","level":"Manager","employmentType":"Full-time","location":"Darwin","status":"draft","experienceRequired":"6+ years","experienceMin":6,"experienceMax":12,"educationRequired":["Bachelor's Degree in Computer Science"],"reportingTo":"VP of Engineering","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Admin","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Lead engineering teams and drive technical excellence in software development.","Develop and execute engineering strategies for assigned projects.","Oversee software development lifecycle and technical implementation.","Ensure engineering teams deliver quality solutions on time and within budget.","Drive technical innovation and continuous improvement initiatives."],"heading":"Engineering Leadership"},{"points":["Build and manage engineering teams and individual contributors.","Establish engineering best practices and development processes.","Foster a culture of technical excellence and continuous learning.","Mentor engineers and provide technical guidance and career development.","Ensure effective collaboration between engineering and product teams."],"heading":"Team Management"},{"points":["Oversee system design and technical decision-making.","Ensure code quality, testing, and deployment processes.","Manage technical debt and system performance optimization.","Implement DevOps practices and CI/CD pipeline improvements.","Ensure security best practices and compliance requirements."],"heading":"Technical Operations"},{"points":["Present engineering updates and technical recommendations to VP of Engineering.","Collaborate with product managers on technical requirements and planning.","Manage engineering budgets and resource allocation.","Build relationships with external technical partners and vendors.","Represent engineering capabilities in cross-functional discussions."],"heading":"Stakeholder 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development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their potential and achieve performance outcomes through others","Provides clear direction and purpose, ensuring that employees/teams understand and are held accountable for outcomes","Empowers and trusts others to perform and produce results, encouraging participation in decisions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Engineering (Civil, Mechanical, Electrical, or related field) from an accredited Australian university","Master's degree in Engineering Management or Business Administration (MBA) is highly desirable","Completion of a recognised project management course, such as PRINCE2 or PMP","Relevant coursework in real estate development or property management","Continuing professional development (CPD) in engineering or management fields"],"heading":"Essential Academic Qualifications"},{"points":["Chartered Professional Engineer (CPEng) status with Engineers Australia","Registered Professional Engineer of Queensland (RPEQ) if applicable for interstate projects","No specific licensing required for non-residential real estate, but familiarity with local building codes is beneficial","Membership with a recognised engineering body, such as Engineers Australia","Compliance with Australian engineering standards and regulations"],"heading":"Professional Licenses"},{"points":["Certification in Facilities Management (CFM) for non-residential real estate projects","Green Star Accredited Professional for sustainable building practices","Certification in Risk Management or Occupational Health and Safety","Membership with the Australian Institute of Project Management (AIPM)","Technical certifications relevant to the leasing and services industry"],"heading":"Industry-Specific Certifications"},{"points":["Strong leadership and team management skills","Proficiency in engineering software such as AutoCAD, Revit, or similar","Excellent communication and stakeholder management abilities","Experience in budgeting and financial management for engineering projects","Ability to adapt to the dynamic environment of the leasing and services industry"],"heading":"Additional Skills and Competencies"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrate expertise in leading engineering teams to deliver scalable financial services solutions.","Guide the team in adopting best practices in software development and engineering methodologies.","Foster a culture of innovation and continuous improvement within the engineering department."],"heading":"Technical Leadership"},{"points":["Oversee the planning, execution, and delivery of engineering projects within the financial services sector.","Ensure projects are completed on time, within scope, and in compliance with Australian financial regulations.","Coordinate cross-functional teams to align engineering efforts with organisational goals."],"heading":"Project Management"},{"points":["Ensure engineering practices adhere to Australian financial services regulations and standards.","Implement processes to maintain data security and privacy in line with Australian laws.","Stay updated on regulatory changes and guide the team in adapting to new compliance requirements."],"heading":"Regulatory Compliance"},{"points":["Build and maintain strong relationships with internal and external stakeholders to support engineering initiatives.","Communicate technical concepts effectively to non-technical stakeholders.","Collaborate with the VP of Engineering to align engineering strategies with business objectives."],"heading":"Stakeholder Management"},{"points":["Identify and mitigate risks associated with engineering projects in the financial services industry.","Develop contingency plans to address potential technical challenges.","Ensure robust testing and quality assurance processes are in place to minimise operational risks."],"heading":"Risk Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Software Engineering","jobFamilyGroup":"Technology"},"careerTrack":null,"jobFamily":"Software Engineering","jobFamilyGroup":"Technology","skills":[{"skill":"Technical Leadership","weightage":9},{"skill":"Software Development Lifecycle Management","weightage":8},{"skill":"DevOps Practices and CI/CD Implementation","weightage":9},{"skill":"System Design and Architecture","weightage":8},{"skill":"Regulatory Compliance in Financial Services","weightage":7},{"skill":"Project Management in 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acquisition.","Develop and implement digital marketing strategies across multiple channels.","Oversee paid advertising campaigns and performance optimization.","Ensure digital marketing initiatives align with business objectives.","Drive conversion rate optimization and customer engagement improvements."],"heading":"Digital Marketing Execution"},{"points":["Collaborate with digital marketing team members and other departments.","Participate in campaign planning and creative development processes.","Contribute to digital marketing best practices and performance metrics.","Ensure effective communication with cross-functional teams.","Drive continuous improvement in digital marketing processes."],"heading":"Team Collaboration"},{"points":["Implement SEO, SEM, social media, and content marketing strategies.","Manage marketing automation and customer journey optimization.","Implement A/B testing and performance measurement systems.","Ensure digital marketing compliance and privacy requirements.","Drive marketing technology adoption and platform optimization."],"heading":"Digital Operations"},{"points":["Present digital marketing performance reports to Digital Marketing Manager.","Collaborate with sales teams on lead generation and conversion strategies.","Contribute to digital marketing budgets and ROI optimization.","Build relationships with digital marketing partners and agencies.","Represent digital marketing capabilities in cross-functional discussions."],"heading":"Stakeholder Communication"}],"softCompetencies":[{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Strategically manages Group partners, vendors and other stakeholder relationships to drive shared goals","Builds and sustains strong partnerships, anticipating and addressing stakeholder needs","Leads the resolution of conflicts and facilitates win-win outcomes","Champions the use of digital platforms to enable seamless collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and 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and disrupt the status quo to strengthen creative problem solving and outcomes"],"heading":"Diversity of Thinking"},{"points":["Sets functional strategies and drives implementation aligned to Group's purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding ","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires and motivates others to realise their 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policies."],"heading":"Social Media Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Digital Marketing","jobFamilyGroup":"Marketing"},"careerTrack":null,"jobFamily":"Digital Marketing","jobFamilyGroup":"Marketing","skills":[{"skill":"Digital Marketing Strategy Development","weightage":9},{"skill":"SEO and SEM Implementation","weightage":9},{"skill":"Content Creation and Management","weightage":8},{"skill":"Data Analysis and Reporting","weightage":8},{"skill":"Social Media Management","weightage":8},{"skill":"Marketing Automation","weightage":7},{"skill":"Paid Advertising Campaign Management","weightage":7},{"skill":"Stakeholder Communication","weightage":7},{"skill":"Team Collaboration","weightage":6},{"skill":"Customer Engagement Improvement","weightage":6}],"kpis":[{"points":[{"point":"Increase ROI from digital marketing campaigns by 15% by the end of Q2 2026 through optimisation of paid advertising strategies.","weightage":25},{"point":"Achieve a 10% 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customers and industry leaders.","Drive digital transformation and technology adoption across the organization."],"heading":"Business Development"}],"softCompetencies":[{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives ","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"},{"points":["Delivers outcomes within standards and guidelines","Understands Group's purpose and strategy and aligns own work","Demonstrates forward-thinking and awareness of immediate consequences of actions"],"heading":"Strategy and Direction"},{"points":["Shows energy, enthusiasm and initiative for achieving goals ","Seeks guidance and support to address obstacles and achieve set goals","Plans work to deliver within expected timeframes"],"heading":"Drive Business Outcomes"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Management, or a related field","Master of Business Administration (MBA) or equivalent postgraduate qualification","Executive education programs from recognised institutions such as the Australian Institute of Company Directors (AICD)"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are typically required for a CEO role in Australia","Membership with the Australian Institute of Company Directors (AICD) is highly regarded","Registration with relevant industry bodies, such as the Real Estate Institute of Australia (REIA), may be beneficial"],"heading":"Professional Licenses"},{"points":["Certification from the Property Council of Australia for real estate industry knowledge","Membership with the Australian Property Institute (API) for non-residential real estate expertise","Certification in corporate governance from the Governance Institute of Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement long-term strategic plans aligned with the financial services market trends in Australia.","Lead organisational transformation initiatives to enhance competitive positioning and market share.","Foster a culture of innovation and continuous improvement across all levels of the organisation."],"heading":"Strategic Leadership"},{"points":["Oversee financial performance, ensuring compliance with Australian financial regulations and standards.","Drive profitability through effective cost management and revenue growth strategies.","Analyse complex financial data to inform decision-making and strategic planning."],"heading":"Financial Acumen"},{"points":["Ensure adherence to Australian Securities and Investments Commission (ASIC) regulations and guidelines.","Implement robust corporate governance frameworks to uphold ethical standards and transparency.","Manage risk effectively by developing comprehensive risk management strategies."],"heading":"Regulatory Compliance and Governance"},{"points":["Build and maintain strong relationships with key stakeholders, including investors, regulators, and industry bodies.","Communicate effectively with the board of directors to align organisational goals and objectives.","Represent the organisation in public forums and industry events to enhance brand reputation."],"heading":"Stakeholder Engagement"},{"points":["Optimise operational processes to improve efficiency and service delivery in line with industry best practices.","Lead cross-functional teams to achieve organisational objectives and drive performance.","Implement technology-driven solutions to enhance operational capabilities and customer experience."],"heading":"Operational Excellence"}],"isCompleted":false,"levelsBelowCeo":0,"customFields":{"jobFamily":"Executive Leadership","jobFamilyGroup":"C-Suite"},"careerTrack":null,"jobFamily":"Executive 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planning.","weightage":20},{"point":"Implement at least three new innovative business processes or technologies by June 2026 to enhance operational efficiency and competitive advantage.","weightage":20},{"point":"Achieve a 15% increase in employee engagement scores by the end of 2026, as measured by annual employee surveys, to foster a culture aligned with company values.","weightage":20},{"point":"Ensure that 100% of executive team members complete a minimum of 20 hours of professional development training annually by December 2026.","weightage":20}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-18T12:39:07.649Z","updatedAt":"2026-01-27T12:23:12.696Z"},{"id":"750feaa5-e175-44f6-8284-2d01fd1ec39f","tenantId":"fd85eca9-7c33-4bcb-9aa1-264cb8c9dd20","useCaseId":null,"title":"Sales Assistant","description":"Join Sportsbet as a Sales Assistant in our dynamic Online Gambling department in Sydney. In this full-time role, you'll coordinate daily sales activities, manage inventory, and enhance customer engagement. You'll oversee checkout operations, support staff training, and ensure compliance with industry regulations. Collaborate with internal teams to align sales strategies and engage with customers to provide exceptional service. This position offers a unique opportunity to contribute to a leading organisation in the online gambling industry, with potential for professional growth and development in a fast-paced, innovative environment.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"test 1","updatedBy":"test 1","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Coordinate daily sales activities to ensure efficient in-store operations and optimal customer service.","Organise inventory management processes to maintain accurate stock levels and ensure timely replenishment.","Plan and implement store layout adjustments to enhance product visibility and customer engagement.","Schedule and manage shift changes to ensure adequate staffing during peak and off-peak hours."],"heading":"Planning and Organising"},{"points":["Oversee checkout operations, ensuring smooth transactions and resolving any technical issues promptly.","Maintain store appearance by ensuring cleanliness and organisation, addressing spillages and breakages swiftly.","Assist in training new staff members on sales procedures and customer service standards.","Support checkout assistants by providing breaks and managing checkout coverage during varying customer flow.","Act as a checkout assistant when necessary to minimise customer wait times and maintain service efficiency."],"heading":"Operations"},{"points":["Collaborate with store management to align sales strategies with organisational goals and objectives.","Communicate effectively with team members to ensure a cohesive and supportive work environment.","Provide feedback to management on sales trends and customer preferences to inform decision-making."],"heading":"Internal Stakeholder Management"},{"points":["Engage with customers to provide exceptional service and address inquiries or concerns professionally.","Assist customers with product selection and provide information on promotions and offers.","Refer complex customer service issues to the appropriate manager for resolution, ensuring customer satisfaction."],"heading":"External Stakeholder Management"},{"points":["Adhere to all organisational policies and procedures, ensuring compliance with Australian regulatory standards.","Monitor and report any potential risks or compliance issues to management promptly.","Ensure all sales activities are conducted ethically and in accordance with industry regulations and company policies."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Initiates customer centric solutions","Seeks to enhance customer experiences and improve outcomes","Seeks and identifies opportunities to surprise and delight customers (internal and external)","Supports digital transformation initiatives and understands how they can improve processes and customer interactions"],"heading":"Delight Customers"},{"points":["Facilitates interactive discussions","actively listening and responding appropriately","Adapts own communication style to influence others","Uses varying methods to engage others (e.g. presentations","written communications","etc.)","Utilises digital communication platforms to enhance engagement"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Embraces change, seeing it as an opportunity to learn and grow","Supports others in adapting to change and manages resistance","Uses effective change management strategies to ensure smooth transitions","Leverages digital platforms to facilitate and communicate change initiatives"],"heading":"Embrace Change"},{"points":["Identifies issues in existing systems and processes that may not be obvious to others","Challenges the status quo and offers progressive ideas and solutions","Recognises ideas of all stakeholders and encourages innovative approaches","Embraces digital opportunities in data analytics to improve processes and customer insights"],"heading":"Innovate and Improve"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"},{"points":["Achieves objectives within own job area to deliver results aligned to the Group's strategy","Promotes team understanding of Group's purpose and strategy and contribution of work to the Group's direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Seeks and provides feedback and opportunities to learn , valuing contribution of self and others","Promotes and encourages excellence, growth and autonomy in self and others","Applies learning from previous experiences to improve future approaches and solutions"],"heading":"Motivate Self and Others"}],"qualificationsAndLicenses":[{"points":["Certificate III in Retail Operations","Diploma of Business (Sales and Marketing)","Certificate IV in Customer Engagement","Bachelor's degree in Business or related field","Short course in Sales Techniques"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for a Sales Assistant role in the online gambling industry in Australia."],"heading":"Professional Licenses"},{"points":["Responsible Service of Gambling (RSG) certification","Certificate in Online Gambling Operations","Membership with the Australian Sales Institute","Certification in Customer Relationship Management (CRM)","Training in Compliance and Regulatory Standards for Gambling"],"heading":"Industry-Specific Certifications"},{"points":["Proficiency in using Point of Sale (POS) systems","Training in inventory management software","Strong communication and interpersonal skills","Experience with customer service best practices","Understanding of online gambling regulations and compliance"],"heading":"Additional Skills and Training"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrate a strong understanding of customer needs and preferences in the online gambling sector.","Provide timely and effective support to customers, ensuring a positive experience with Sportsbet.","Handle customer inquiries and complaints with professionalism and empathy, adhering to company policies."],"heading":"Customer Service Excellence"},{"points":["Maintain up-to-date knowledge of Sportsbet's products and services, including promotions and offers.","Effectively communicate product features and benefits to customers to drive engagement and sales.","Identify opportunities to upsell and cross-sell products based on customer interactions."],"heading":"Sales and Product Knowledge"},{"points":["Understand and adhere to Australian regulations and standards related to online gambling.","Ensure all customer interactions comply with responsible gambling practices and company policies.","Stay informed about changes in legislation and industry standards to maintain compliance."],"heading":"Regulatory Compliance"},{"points":["Exhibit strong verbal and written communication skills tailored to diverse customer demographics.","Build and maintain positive relationships with customers and team members.","Effectively collaborate with colleagues to achieve team and organisational goals."],"heading":"Communication and Interpersonal Skills"},{"points":["Utilise Sportsbet's CRM and sales platforms efficiently to manage customer interactions.","Demonstrate basic troubleshooting skills to assist customers with technical issues.","Stay updated on new technologies and tools relevant to the online gambling industry."],"heading":"Technical Proficiency"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":[{"skill":"Customer 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promptly.","weightage":25}],"category":"Customer"},{"points":[{"point":"Reduce average customer wait time at checkout by 20% by the end of Q4 2025 through efficient scheduling and staff training.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Complete training for 100% of new staff members within their first month of employment to ensure adherence to sales procedures and customer service standards.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-09-04T08:36:16.944Z","updatedAt":"2025-09-04T08:37:21.346Z"},{"id":"147923c3-1ae4-4fc1-bab8-e5faaecd9b16","tenantId":"bb3644a7-2f7e-436e-b479-ea6655b6d8cd","useCaseId":null,"title":"Application Penetration Tester","description":"The Application Penetration Tester plays a critical role in safeguarding Indue’s IT systems, applications and infrastructure by scanning and simulating real-world attacks to uncover weaknesses and vulnerabilities. The role is responsible for undertaking regular penetration testing of internal and external facing applications/ systems and IT infrastructure that Indue develops, implements, updates and/ or maintains. 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This includes working with other members on the category management team to come up with innovative promotions and site features to improve customer experience.","Business planning and communication to senior management: Develop a short-term and long-term plan for growth and report to Senior Management on a regular basis on the state of key topline and bottom-line metrics and risk factors.","Innovation: Invent and drive continuous process improvement and automation across our systems to allow us to scale a fast growing business. 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(CSCP)","Certificate in Collaborative Planning, Forecasting and Replenishment (CPFR) from a recognised training provider"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement collaborative planning, forecasting, and replenishment strategies to optimise inventory levels.","Utilise advanced statistical tools and software to analyse sales data and predict future demand trends.","Coordinate with sales, marketing, and supply chain teams to ensure alignment on demand forecasts.","Monitor and adjust forecasts based on market trends and consumer behaviour changes.","Ensure compliance with Australian consumer goods regulations in demand planning processes."],"heading":"Demand Planning and Forecasting"},{"points":["Facilitate effective communication between suppliers, manufacturers, and retailers to streamline supply chain operations.","Implement best practices in supply chain management to enhance efficiency and reduce costs.","Monitor supply chain performance metrics and identify areas for improvement.","Ensure adherence to Australian supply chain standards and regulations.","Develop contingency plans to mitigate risks in supply chain disruptions."],"heading":"Supply Chain Coordination"},{"points":["Analyse large datasets to extract actionable insights for improving supply chain and inventory management.","Prepare detailed reports on inventory levels, forecast accuracy, and supply chain performance.","Utilise data visualisation tools to present complex data in an understandable format for stakeholders.","Ensure data integrity and accuracy in all reporting activities.","Stay updated with the latest data analysis technologies and methodologies relevant to the consumer goods industry."],"heading":"Data Analysis and Reporting"},{"points":["Build and maintain strong relationships with key stakeholders, including suppliers, retailers, and internal teams.","Negotiate effectively with partners to achieve mutually beneficial outcomes.","Facilitate regular meetings and communication to ensure alignment on objectives and expectations.","Address and resolve conflicts or issues that arise in the supply chain process.","Promote a collaborative culture within the organisation and with external partners."],"heading":"Relationship Management"},{"points":["Identify opportunities for process improvements and implement innovative solutions to enhance efficiency.","Lead initiatives to adopt new technologies and methodologies in supply chain and demand planning.","Foster a culture of continuous improvement within the team and across the organisation.","Evaluate the impact of implemented changes and adjust strategies as necessary.","Ensure all improvement initiatives comply with Australian industry standards and regulations."],"heading":"Continuous Improvement and Innovation"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Demand Planning","jobFamilyGroup":"Supply Chain"},"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":[{"points":[{"point":"Increase the ROI of CPFR initiatives by 10% by the end of Q4 2025 through optimised supply chain strategies and cost management.","weightage":25}],"category":"Financial"},{"points":[{"point":"Achieve a customer satisfaction score of 85% or higher in relation to product availability and replenishment accuracy by December 2025.","weightage":25}],"category":"Customer"},{"points":[{"point":"Improve forecast accuracy by 15% by the end of Q3 2025 through enhanced data analytics and process improvements.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Conduct at least 3 CPFR training sessions for internal teams by November 2025 to enhance cross-functional collaboration and process understanding.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-20T20:43:41.792Z","updatedAt":"2025-08-21T06:37:05.721Z"},{"id":"df9454be-0ab2-4cbb-b767-a061fcc1b2a8","tenantId":"a7239b54-2d38-4904-b677-fa70ebe10ea2","useCaseId":null,"title":"Assistant Demand Planner","description":"Join Essity AB as an Assistant Demand Planner in Sydney, where you'll play a crucial role in shaping our consumer goods strategy. Collaborate with cross-functional teams to develop and execute demand planning strategies, optimise inventory, and ensure seamless supply chain operations. Engage with internal and external stakeholders to align forecasts and gather market insights. Your contributions will drive continuous improvement and compliance with Australian standards, offering a dynamic environment for professional growth and impact. If you're ready to influence demand planning and drive success, we invite you to apply.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Assist in the development and execution of demand planning strategies to align with organisational goals.","Contribute to the analysis of market trends and consumer behaviour to inform demand forecasts.","Support the integration of demand planning processes with broader business strategies.","Participate in the continuous improvement of demand planning methodologies and tools."],"heading":"Strategy and Planning"},{"points":["Collaborate with the supply chain team to ensure accurate and timely demand forecasts.","Monitor inventory levels and provide insights to optimise stock availability.","Assist in the preparation of demand planning reports and presentations for internal review.","Utilise demand planning software to maintain and update forecast data.","Identify and address operational challenges in the demand planning process."],"heading":"Operations"},{"points":["Engage with sales and marketing teams to gather input for demand forecasts.","Facilitate communication between demand planning and production teams to ensure alignment.","Provide regular updates to management on demand planning activities and outcomes."],"heading":"Internal Stakeholder Management"},{"points":["Coordinate with suppliers to ensure alignment on demand forecasts and supply capabilities.","Maintain relationships with external partners to gather market intelligence.","Collaborate with logistics providers to ensure efficient distribution aligned with demand forecasts."],"heading":"External Stakeholder Management"},{"points":["Ensure demand 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interpret data and make informed decisions"],"heading":"Problem Solving"},{"points":["Embrace change and remain flexible in a dynamic work environment","Quickly adjust to new processes and technologies","Maintain effectiveness when faced with shifting priorities"],"heading":"Adaptability"},{"points":["Ensure accuracy and thoroughness in all tasks and documentation","Monitor and review work to identify errors or inconsistencies","Maintain high standards of quality in all deliverables"],"heading":"Attention to Detail"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Supply Chain Management or Logistics","Bachelor's degree in Business Administration with a focus on Operations","Diploma in Inventory and Supply Chain Management","Certificate IV in Logistics","Relevant coursework in Demand Planning or Forecasting"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it is not a regulated profession in 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availability.","Understanding of safety stock calculations and reorder point strategies."],"heading":"Inventory Management"},{"points":["Effective communication skills to liaise with cross-functional teams.","Ability to present data-driven insights to stakeholders.","Experience in working collaboratively with sales and marketing teams to align demand forecasts."],"heading":"Communication and Collaboration"},{"points":["Understanding of consumer behaviour and market trends in the Australian consumer goods industry.","Ability to incorporate market intelligence into demand planning processes.","Awareness of competitor activities and their potential impact on demand."],"heading":"Market and Consumer Insights"},{"points":["Familiarity with Australian regulations affecting the consumer goods industry.","Commitment to ethical standards in demand planning and inventory management.","Understanding of sustainability practices and their integration into demand planning."],"heading":"Regulatory 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forecast accuracy and reliability."],"heading":"Forecasting and Demand Analysis"},{"points":["Optimise inventory levels to balance supply and demand, minimising stockouts and overstock situations.","Implement inventory control processes that comply with Australian industry standards.","Coordinate with supply chain teams to ensure timely replenishment and distribution of goods."],"heading":"Inventory Management"},{"points":["Work closely with sales, marketing, and supply chain teams to align demand planning with business objectives.","Facilitate communication between departments to ensure a cohesive approach to demand management.","Lead cross-functional meetings to discuss demand forecasts and address potential challenges."],"heading":"Cross-functional Collaboration"},{"points":["Generate detailed demand reports for senior management, highlighting key insights and recommendations.","Utilise data analytics tools to monitor demand patterns and identify areas for improvement.","Ensure data 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You'll coordinate daily operations, ensuring efficient delivery and optimal inventory levels while collaborating with cross-functional teams to enhance logistics efficiency. Build strong relationships with internal and external stakeholders, negotiate contracts, and ensure compliance with Australian standards. This role offers a dynamic environment with opportunities for professional growth and the chance to make a significant impact on our consumer goods supply chain.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement logistics strategies that align with organisational goals and market demands.","Analyse market trends to forecast demand and adjust logistics plans accordingly.","Collaborate with cross-functional teams to ensure alignment of logistics strategies with overall business objectives.","Identify opportunities for process improvements in logistics planning to enhance efficiency and effectiveness."],"heading":"Strategy and 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and agreements with external partners to optimise logistics costs and services.","Liaise with external stakeholders to address and resolve logistics-related issues promptly."],"heading":"External Stakeholder Management"},{"points":["Ensure all logistics activities comply with Australian regulatory standards and industry best practices.","Identify and mitigate risks associated with logistics operations to safeguard the supply chain.","Maintain accurate records and documentation to support compliance and audit requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Effectively convey information across diverse teams and stakeholders","Listen actively to understand and address concerns","Adapt communication style to suit different audiences"],"heading":"Communication Skills"},{"points":["Identify and analyse logistical challenges promptly","Develop creative solutions to optimise supply chain processes","Implement solutions with a focus on efficiency and cost-effectiveness"],"heading":"Problem Solving"},{"points":["Work collaboratively within cross-functional teams","Foster a supportive and inclusive team environment","Contribute to team goals while respecting diverse perspectives"],"heading":"Team Collaboration"},{"points":["Adjust to changing demands and priorities in a dynamic environment","Embrace new technologies and processes in logistics","Maintain composure and effectiveness under pressure"],"heading":"Adaptability"},{"points":["Ensure accuracy in demand forecasting and inventory management","Monitor and maintain data integrity across systems","Identify discrepancies and take corrective actions promptly"],"heading":"Attention to Detail"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Supply Chain Management or Logistics","Diploma in Business Administration with a focus on logistics","Certificate IV in Logistics","Advanced Diploma of Procurement and Contracting","Bachelor's degree in Business with a major in Operations Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it is not a regulated profession in Australia."],"heading":"Professional Licenses"},{"points":["Certified Professional Logistician (CPL) from the Logistics Association of Australia","Certificate in Demand Planning from the Institute of Supply Chain Management","APICS Certified Supply Chain Professional (CSCP)","Certified in Production and Inventory Management (CPIM) by APICS","Certificate in Logistics and Supply Chain Management from the Australian Institute of Management"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Coordinate end-to-end supply chain activities to ensure timely delivery of consumer goods.","Implement inventory management strategies to optimise stock levels and reduce waste.","Collaborate with suppliers and logistics partners to enhance supply chain efficiency."],"heading":"Supply Chain Management"},{"points":["Analyse market trends and historical data to forecast demand accurately.","Develop and maintain demand planning models to support business objectives.","Work closely with sales and marketing teams to align demand forecasts with promotional activities."],"heading":"Demand Planning"},{"points":["Manage logistics operations, including transportation and warehousing, to ensure cost-effective distribution.","Ensure compliance with Australian logistics regulations and standards.","Utilise logistics software to track shipments and resolve any delivery issues promptly."],"heading":"Logistics Coordination"},{"points":["Collect and analyse data to identify trends and improve logistics and demand planning processes.","Prepare detailed reports on supply chain performance for management review.","Utilise data visualisation tools to communicate insights effectively to stakeholders."],"heading":"Data Analysis and 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This role offers a dynamic environment with growth opportunities in a leading global company.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement demand planning strategies that align with organisational goals and market trends in the consumer goods industry.","Analyse market data and consumer trends to forecast demand and inform strategic planning decisions.","Collaborate with cross-functional teams to integrate demand planning with overall business strategies.","Continuously evaluate and refine demand planning processes to enhance accuracy and efficiency."],"heading":"Strategy and Planning"},{"points":["Oversee the demand planning process to 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This role offers a unique opportunity to influence organisational growth and innovation in a dynamic industry.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement demand planning strategies that align with organisational goals and market trends in the consumer goods industry.","Lead the creation of long-term demand forecasts to support strategic decision-making and resource allocation.","Identify and evaluate opportunities for process improvements in demand planning to enhance efficiency and accuracy.","Collaborate with cross-functional teams to integrate demand planning with overall business strategy and objectives."],"heading":"Strategy and 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collaboration on demand planning.","Engage with external partners to gather market intelligence and incorporate it into demand planning strategies.","Represent the organisation in industry forums and events to stay informed about best practices and innovations in demand planning."],"heading":"External Stakeholder Management"},{"points":["Ensure demand planning processes comply with Australian regulatory standards and industry best practices.","Identify and mitigate risks associated with demand planning to safeguard organisational interests.","Establish governance frameworks to monitor and report on demand planning performance and compliance."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Ability to anticipate market trends and consumer demands","Skill in developing long-term plans that align with organisational goals","Capacity to analyse complex data to inform decision-making"],"heading":"Strategic Thinking"},{"points":["Proficiency in articulating 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Adaptability"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Supply Chain Management, Business Administration, or a related field","Master's degree in Business Administration (MBA) or Supply Chain Management is highly desirable","Relevant coursework in demand planning, logistics, or inventory management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it is not a regulated profession in Australia"],"heading":"Professional Licenses"},{"points":["Certified Professional in Supply Management (CPSM) from the Institute for Supply Management","Certified Supply Chain Professional (CSCP) from APICS","Demand Driven Planner Professional (DDPP) certification"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement demand planning strategies that align with organisational goals and market trends.","Utilise advanced forecasting techniques to predict consumer demand accurately.","Collaborate with cross-functional teams to ensure demand plans are integrated with supply chain operations."],"heading":"Strategic Demand Planning"},{"points":["Analyse historical sales data and market trends to improve forecast accuracy.","Leverage statistical software and tools to enhance demand forecasting processes.","Monitor and adjust forecasts based on real-time data and market changes."],"heading":"Data Analysis and Forecasting"},{"points":["Build strong relationships with key stakeholders across the organisation to facilitate effective demand planning.","Communicate demand forecasts and insights to senior management and other relevant parties.","Negotiate and influence stakeholders to align on demand planning decisions."],"heading":"Stakeholder Management"},{"points":["Ensure demand planning processes comply with Australian consumer goods regulations and standards.","Identify potential risks in demand planning and develop mitigation strategies.","Stay updated on regulatory changes and adjust demand planning practices accordingly."],"heading":"Regulatory Compliance and Risk Management"},{"points":["Drive continuous improvement initiatives to enhance demand planning efficiency and effectiveness.","Foster a culture of innovation within the demand planning team.","Evaluate and implement new technologies and methodologies to improve demand planning processes."],"heading":"Continuous Improvement and Innovation"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Demand Planning","jobFamilyGroup":"Supply Chain"},"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-20T20:38:22.334Z","updatedAt":"2025-08-21T06:37:05.770Z"},{"id":"90a794ef-99b6-4027-a5e9-5fa1e76438ce","tenantId":"a7239b54-2d38-4904-b677-fa70ebe10ea2","useCaseId":null,"title":"Demand Planning Team Leader","description":"Join Essity AB as a Demand Planning Team Leader in Sydney, where you'll spearhead strategic demand planning initiatives within the consumer goods sector. Drive business growth by leading forecasting processes, optimising inventory, and enhancing demand planning methodologies. Collaborate with cross-functional teams and external partners to align demand forecasts with market trends and production schedules. Ensure compliance with Australian standards while fostering stakeholder relationships and implementing process improvements. This role offers a dynamic environment for professional growth and the opportunity to make a significant impact on our supply chain operations.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement demand planning strategies that align with organisational goals and market trends in the consumer goods industry.","Lead the forecasting process to ensure accurate and timely demand projections, supporting business growth and inventory optimisation.","Collaborate with cross-functional teams to integrate demand planning with broader business strategies and objectives.","Continuously evaluate and refine demand planning methodologies to enhance accuracy and responsiveness to market changes."],"heading":"Strategy and Planning"},{"points":["Oversee the daily operations of the demand planning team, ensuring efficient workflow and adherence to established processes.","Monitor and analyse demand data to identify trends and variances, providing actionable insights for inventory management.","Ensure the timely and accurate preparation of demand forecasts, facilitating effective supply chain operations.","Implement process improvements to enhance the efficiency and effectiveness of demand planning activities.","Coordinate with supply chain and production teams to align demand forecasts with production schedules and inventory levels."],"heading":"Operations"},{"points":["Build and maintain strong relationships with internal stakeholders, including sales, marketing, and finance teams, to ensure alignment on demand planning objectives.","Facilitate regular communication and collaboration with internal teams to address demand planning challenges and opportunities.","Provide training and support to internal stakeholders on demand planning processes and tools, fostering a culture of continuous improvement."],"heading":"Internal Stakeholder Management"},{"points":["Engage with external partners, such as suppliers and distributors, to ensure alignment on demand forecasts and supply chain requirements.","Collaborate with external stakeholders to gather market intelligence and insights, enhancing demand planning accuracy.","Manage relationships with external service providers to ensure the delivery of high-quality demand planning support and solutions."],"heading":"External Stakeholder Management"},{"points":["Ensure demand planning activities comply with relevant Australian regulatory standards and organisational policies.","Identify and mitigate risks associated with demand planning processes, implementing controls to safeguard business operations.","Maintain accurate and up-to-date documentation of demand planning procedures, ensuring transparency and accountability."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Effectively communicate with diverse teams and stakeholders across the organisation","Foster open and transparent communication to build trust and collaboration","Adapt communication style to suit different audiences and cultural contexts"],"heading":"Communication and Interpersonal Skills"},{"points":["Analyse complex data to identify trends and make informed decisions","Demonstrate a proactive approach to identifying and resolving issues","Encourage innovative thinking and solutions within the team"],"heading":"Problem Solving and Decision Making"},{"points":["Motivate and inspire team members to achieve common goals","Provide constructive feedback and support professional growth","Promote a positive and inclusive team culture"],"heading":"Team Leadership and Development"},{"points":["Adjust to changing priorities and market conditions with ease","Embrace new technologies and methodologies to improve processes","Demonstrate resilience in a fast-paced and dynamic environment"],"heading":"Adaptability and Flexibility"},{"points":["Understand and anticipate customer needs to enhance satisfaction","Build and maintain strong relationships with key stakeholders","Deliver exceptional service and value to both internal and external customers"],"heading":"Customer Focus and Relationship Building"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Supply Chain Management, Business Administration, or a related field","Advanced Diploma in Logistics and Supply Chain Management","Certificate IV in Business or equivalent"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on planning and management within the consumer goods industry."],"heading":"Professional Licenses"},{"points":["Certified Professional in Supply Management (CPSM) from the Institute for 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communication skills to facilitate information sharing across departments.","Experience in leading cross-functional meetings to discuss demand planning insights and actions."],"heading":"Cross-Functional Collaboration"},{"points":["Proficiency in data analysis tools to extract insights from large datasets.","Ability to generate comprehensive reports to support decision-making processes.","Understanding of key performance indicators relevant to demand planning in the consumer goods industry."],"heading":"Data Analysis and Reporting"},{"points":["Commitment to identifying and implementing process improvements in demand planning.","Ability to adapt to new technologies and methodologies to enhance forecasting accuracy.","Experience in training and mentoring team members to foster a culture of continuous improvement."],"heading":"Continuous Improvement"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Demand Planning","jobFamilyGroup":"Supply 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changes."],"heading":"Demand Forecasting"},{"points":["Knowledge of supply chain processes and their impact on demand planning.","Skills in optimising inventory levels to balance supply and demand effectively.","Experience in collaborating with supply chain teams to enhance efficiency and reduce costs."],"heading":"Supply Chain Optimisation"},{"points":["Understanding of data governance principles and their application in demand planning.","Ability to ensure data accuracy, consistency, and security in compliance with Australian regulations.","Experience in managing data lifecycle and maintaining data integrity across systems."],"heading":"Data Management and Governance"},{"points":["Strong communication skills to present data-driven insights to stakeholders.","Experience in working collaboratively with cross-functional teams to align demand planning with business objectives.","Ability to influence decision-making through clear and concise data presentations."],"heading":"Communication and Collaboration"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":{"jobFamily":"Demand Planning","jobFamilyGroup":"Supply Chain"},"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":[],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-20T20:36:31.380Z","updatedAt":"2025-08-21T06:37:05.787Z"},{"id":"c63ddcd8-6152-4d66-aacf-7be22859c39d","tenantId":"a7239b54-2d38-4904-b677-fa70ebe10ea2","useCaseId":null,"title":"Global Demand Planning Forecast Analyst","description":"Join Essity AB as a Global Demand Planning Forecast Analyst in Sydney, where you'll play a pivotal role in shaping our consumer goods strategy. 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Collaborate with cross-functional teams to align demand forecasts with business objectives, optimise resource utilisation, and enhance operational efficiency. Engage with internal and external stakeholders to ensure seamless integration of demand forecasts into supply chain operations. 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You'll lead market analysis, optimise sales operations, and collaborate with cross-functional teams to align sales plans with business goals. Your role will involve managing stakeholder relationships, ensuring compliance, and enhancing sales efficiency. This position offers a unique opportunity to influence growth and innovation within a global organisation, making a significant impact on our regional success. 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sales forecasting process to optimise inventory levels and meet customer demand.","Coordinate with supply chain and logistics teams to ensure timely product availability.","Analyse sales data to identify trends and areas for operational improvement.","Implement process improvements to enhance sales efficiency and effectiveness."],"heading":"Operations"},{"points":["Foster strong relationships with internal teams to support collaborative sales initiatives.","Communicate sales performance and insights to senior management and relevant departments.","Provide guidance and support to sales teams to achieve regional objectives."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key customers and partners to drive sales growth.","Negotiate terms and agreements with external stakeholders to maximise business outcomes.","Represent the organisation at industry events and forums to enhance brand presence."],"heading":"External Stakeholder 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fast-paced and dynamic work environment"],"heading":"Adaptability and Flexibility"},{"points":["Fosters a collaborative team environment","Encourages and supports team members to achieve their best","Leads by example and inspires others to excel"],"heading":"Team Leadership and Collaboration"},{"points":["Prioritises customer needs and satisfaction","Develops solutions that enhance customer experience","Builds long-term relationships with key clients"],"heading":"Customer Focus and Service Orientation"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Marketing, or a related field","Master of Business Administration (MBA) is advantageous","Certificate IV in Business Sales or equivalent"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it is not regulated by a licensing body in Australia"],"heading":"Professional Licenses"},{"points":["Certified Sales Professional (CSP) from 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mentor a regional sales team to achieve high performance.","Experience in fostering a collaborative team environment to enhance productivity.","Ability to identify and address skill gaps through targeted training and development initiatives."],"heading":"Team Leadership and Development"},{"points":["Proficiency in building and maintaining strong relationships with key regional clients.","Experience in negotiating and managing contracts to ensure mutual benefit.","Skill in utilising CRM systems to track customer interactions and sales activities."],"heading":"Customer Relationship Management"},{"points":["Knowledge of Australian consumer goods regulations and compliance requirements.","Commitment to upholding ethical sales practices and corporate governance standards.","Ability to ensure all sales activities adhere to legal and organisational policies."],"heading":"Regulatory Compliance and Ethical Standards"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Demand 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Drive business growth by developing long-term forecasts, optimising inventory, and enhancing operational efficiency. Collaborate with cross-functional teams and external partners to align demand planning with organisational goals. Ensure compliance with Australian standards while mitigating risks and fostering stakeholder relationships. This role offers a unique opportunity to influence business strategy and contribute to Essity's success in a dynamic market.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement demand planning strategies that align with organisational goals and market trends in the consumer goods industry.","Lead the creation of long-term demand forecasts to support business growth and operational efficiency.","Collaborate with cross-functional teams to integrate demand planning into the overall business strategy.","Continuously evaluate and refine demand planning processes to enhance accuracy and responsiveness to market changes."],"heading":"Strategy and Planning"},{"points":["Oversee the execution of demand planning activities to ensure alignment with supply chain capabilities and customer requirements.","Utilise advanced analytical tools and methodologies to optimise inventory levels and minimise stockouts.","Coordinate with production and logistics teams to ensure seamless execution of demand plans.","Monitor and report on demand planning performance, identifying areas for improvement and implementing corrective actions.","Drive continuous improvement initiatives to enhance operational efficiency and effectiveness in demand planning."],"heading":"Operations"},{"points":["Foster strong relationships with internal stakeholders, including sales, marketing, and finance, to ensure alignment on demand planning objectives.","Facilitate regular communication and collaboration with internal teams to address demand planning challenges and opportunities.","Provide insights and recommendations to senior management on demand trends and their potential impact on business performance."],"heading":"Internal Stakeholder Management"},{"points":["Engage with key external partners, such as suppliers and distributors, to ensure alignment on demand forecasts and supply chain capabilities.","Represent the organisation in industry forums and events to stay informed of market trends and best practices in demand planning.","Negotiate and manage contracts with external stakeholders to support demand planning objectives and ensure service level agreements are met."],"heading":"External Stakeholder Management"},{"points":["Ensure demand planning processes comply with relevant Australian regulatory standards and industry best practices.","Identify and mitigate risks associated with demand planning, including supply chain disruptions and market volatility.","Establish governance frameworks to monitor and control demand planning activities, ensuring accountability and transparency."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Effectively communicate complex demand planning concepts to diverse teams","Foster open and transparent communication across departments","Build strong relationships with stakeholders to ensure alignment on goals"],"heading":"Communication and Collaboration"},{"points":["Utilise data-driven insights to anticipate market trends and consumer needs","Identify and resolve potential supply chain disruptions proactively","Develop innovative solutions to optimise demand planning processes"],"heading":"Analytical Thinking and Problem Solving"},{"points":["Inspire and motivate teams to achieve organisational objectives","Demonstrate adaptability and resilience in a dynamic environment","Lead by example to cultivate a culture of continuous improvement"],"heading":"Leadership and Influence"},{"points":["Develop and implement long-term demand planning strategies","Align demand planning initiatives with broader business objectives","Anticipate future challenges and opportunities in the consumer goods industry"],"heading":"Strategic Planning and Vision"},{"points":["Promote a diverse and inclusive workplace culture","Respect and value different perspectives and backgrounds","Ensure demand planning practices are culturally sensitive and appropriate"],"heading":"Cultural Awareness and Inclusivity"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Supply Chain Management, Business Administration, or a related field","Master's degree in Business Administration (MBA) or Supply Chain Management is highly desirable","Relevant coursework in demand planning, logistics, or inventory management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role in Australia"],"heading":"Professional Licenses"},{"points":["Certified Professional in Supply Management (CPSM) from the Institute for Supply Management","Certified Supply Chain Professional (CSCP) from APICS","Demand Driven Planner Professional (DDPP) certification from the Demand Driven Institute"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Develop and implement demand planning strategies aligned with organisational goals","Analyse market trends and consumer behaviour to forecast demand accurately","Collaborate with cross-functional teams to ensure alignment of demand plans with business objectives","Utilise advanced statistical tools and software for demand forecasting","Monitor and adjust demand plans based on real-time data and market changes"],"heading":"Strategic Demand Planning"},{"points":["Identify and implement process improvements to enhance supply chain efficiency","Coordinate with suppliers and logistics partners to ensure timely delivery of goods","Develop contingency plans to mitigate supply chain disruptions","Leverage technology to streamline supply chain operations","Ensure compliance with Australian supply chain regulations and standards"],"heading":"Supply Chain Optimisation"},{"points":["Interpret complex data sets to provide actionable insights for demand planning","Prepare detailed reports and presentations for senior management","Utilise data visualisation tools to communicate demand trends effectively","Ensure data accuracy and integrity in all reporting activities","Stay updated with the latest data analysis techniques and tools"],"heading":"Data Analysis and Reporting"},{"points":["Lead and mentor a team of demand planners to achieve departmental objectives","Foster a collaborative and high-performance team culture","Set clear goals and performance metrics for team members","Provide regular feedback and professional development opportunities","Ensure adherence to organisational policies and ethical standards"],"heading":"Leadership and Team Management"},{"points":["Build and maintain strong relationships with key stakeholders across the organisation","Communicate demand planning 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responsiveness to market changes.","weightage":25}],"category":"Internal Processes"},{"points":[{"point":"Implement a demand planning training program for the team, achieving a 90% completion rate by November 2025 to enhance skills and innovation.","weightage":25}],"category":"Learning and Growth"}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-20T20:27:45.339Z","updatedAt":"2025-08-21T06:37:05.819Z"},{"id":"9df6435a-3052-4d7b-a118-870e2ef2d93f","tenantId":"a7239b54-2d38-4904-b677-fa70ebe10ea2","useCaseId":null,"title":"Supply Chain Analyst","description":"Join Essity AB as a Supply Chain Analyst in Sydney, where you'll play a pivotal role in shaping our supply chain strategies within the dynamic consumer goods sector. You'll drive operational excellence by analysing market trends, optimising inventory, and enhancing logistics processes. Collaborate with cross-functional teams and external partners to ensure seamless operations and compliance with Australian standards. This full-time role offers the opportunity to influence strategic decisions and contribute to continuous improvement, making a significant impact on our organisational success and your professional growth.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement supply chain strategies that align with organisational goals and consumer goods industry trends.","Conduct regular analysis of market trends to inform strategic planning and decision-making processes.","Collaborate with cross-functional teams to forecast demand and optimise inventory levels.","Identify opportunities for process improvements and cost efficiencies within the supply 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and cost-effective sourcing.","Negotiate contracts and agreements with external partners to support supply chain objectives.","Engage with external stakeholders to gather feedback and drive continuous improvement in supply chain processes."],"heading":"External Stakeholder Management"},{"points":["Ensure all supply chain activities comply with Australian regulatory standards and industry best practices.","Identify and mitigate risks within the supply chain to safeguard organisational interests.","Maintain accurate records and documentation to support compliance and audit requirements."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Effectively convey complex supply chain concepts to diverse stakeholders","Demonstrate active listening to understand and address team concerns","Adapt communication style to suit different audiences within the organisation"],"heading":"Communication Skills"},{"points":["Identify and analyse supply chain issues to develop practical solutions","Utilise data-driven insights to optimise supply chain processes","Approach challenges with a strategic mindset to improve efficiency"],"heading":"Problem Solving and Analytical Thinking"},{"points":["Work collaboratively with cross-functional teams to achieve common goals","Foster a supportive and inclusive team environment","Contribute to team success by sharing knowledge and resources"],"heading":"Collaboration and Teamwork"},{"points":["Adjust to changing priorities and demands in a dynamic industry","Embrace new technologies and methodologies in supply chain management","Maintain resilience and composure under pressure"],"heading":"Adaptability and Flexibility"},{"points":["Ensure accuracy in data analysis and reporting","Monitor supply chain processes to identify potential improvements","Maintain high standards of quality in all tasks and projects"],"heading":"Attention to Detail"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Supply Chain 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regulations.","Experience in conducting audits and assessments to ensure compliance with industry standards."],"heading":"Regulatory Compliance"},{"points":["Experience in managing relationships with suppliers to ensure quality and timely delivery of goods.","Ability to negotiate contracts and agreements with suppliers to achieve favourable terms.","Proficient in evaluating supplier performance and implementing improvement plans where necessary."],"heading":"Supplier Relationship Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Demand Planning","jobFamilyGroup":"Supply Chain"},"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":[{"point":"Increase supply chain efficiency by reducing lead time from order to delivery by 10% by 31 December 2025, measured through supply chain performance metrics.","weightage":20},{"point":"Achieve a 95% on-time delivery rate for consumer goods by coordinating logistics and distribution activities by 31 December 2025.","weightage":15},{"point":"Reduce inventory holding costs by 8% by optimising inventory levels through demand forecasting by 31 December 2025.","weightage":15},{"point":"Conduct quarterly market trend analyses to inform strategic planning, resulting in at least two actionable insights per quarter by 31 December 2025.","weightage":15},{"point":"Implement at least three process improvements that enhance operational efficiency and reduce costs by 5% by 31 December 2025.","weightage":15},{"point":"Maintain a 100% compliance rate with Australian regulatory standards and industry best practices in supply chain operations by conducting bi-annual audits by 31 December 2025.","weightage":20}],"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-19T21:05:33.318Z","updatedAt":"2025-08-21T06:37:05.827Z"},{"id":"75c06a98-7ade-4600-b0c0-15245a40d06a","tenantId":"a7239b54-2d38-4904-b677-fa70ebe10ea2","useCaseId":null,"title":"Training Administration Specialist","description":"As a Training Administration Specialist, you will play a key role in enabling continuous learning across Essity. Acting as a bridge between the Training Administration Team and key stakeholders, you will ensure the smooth delivery of training services, support strategic projects, and contribute to the development of our learning culture. This is a fixed-term (up to 12 months), full-time hybrid role based in Lisbon, ideal for someone who enjoys both operational excellence and stakeholder engagement.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":3,"experienceMax":0,"educationRequired":null,"reportingTo":"Training Administration Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Handle complex training-related requests via ServEss, Teams, and Outlook, ensuring timely resolution.","Maintain accurate training reports in the LMS and prepare insights for Learning & Leadership Managers and Essity University.","Mentor and support Training Administrators, fostering knowledge sharing and operational excellence.","Analyze feedback and suggest improvements to the Training Administration Manager for consideration.","Lead and contribute to cross-functional projects with Learning & Leadership CoE and other stakeholders.","Oversee daily training administration activities and ensure efficient service delivery.","Assist in communications to employees, managers, and stakeholders to promote learning initiatives."],"heading":""}],"softCompetencies":[{"points":["Strong organizational skills, customer focus, and ability to work in a matrix structure.","Collaborative, analytical, and proactive with excellent communication and stakeholder management skills."],"heading":""}],"qualificationsAndLicenses":[{"points":["University degree or equivalent.","Minimum 3 years of experience in training administration.","Fluent in French and English - All Applicants are requested to deliver their CV in English language."],"heading":""}],"keyRelationships":"","functionalCompetencies":[{"points":["Ability to schedule and organise training sessions across multiple locations within Australia.","Proficiency in coordinating with trainers and participants to ensure smooth delivery of training programs.","Experience in managing training logistics, including venue booking and equipment setup."],"heading":"Training Coordination"},{"points":["Competence in maintaining accurate training records and databases in compliance with Australian privacy laws.","Ability to generate and analyse training reports to assess program effectiveness and identify areas for improvement.","Familiarity with using Learning Management Systems (LMS) to track and report on training activities."],"heading":"Data Management and Reporting"},{"points":["Strong verbal and written communication skills to liaise effectively with stakeholders at all levels.","Capability to provide clear instructions and support to training participants and facilitators.","Experience in fostering positive relationships with internal and external training providers."],"heading":"Communication and Interpersonal Skills"},{"points":["Understanding of Australian training standards and regulations relevant to the consumer goods industry.","Ability to ensure all training materials and programs comply with organisational and legal requirements.","Experience in conducting quality checks to maintain high standards of training delivery."],"heading":"Compliance and Quality Assurance"},{"points":["Skill in identifying and resolving issues that may arise during training sessions.","Flexibility to adapt training plans and schedules in response to changing organisational needs.","Proven ability to work under pressure and manage multiple tasks simultaneously."],"heading":"Problem Solving and Adaptability"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":{"jobFamily":"Demand Planning","jobFamilyGroup":"Supply Chain"},"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-19T04:36:56.931Z","updatedAt":"2025-08-21T06:37:05.833Z"},{"id":"e2b3d89f-8900-4d0c-8d8f-7e196e3b1aef","tenantId":"a7239b54-2d38-4904-b677-fa70ebe10ea2","useCaseId":null,"title":"Demand Planner","description":"As a Planner at Modibodi, you’ll play a pivotal role in supporting our sales and profitability goals across third-party platforms. Your work will directly influence inventory health, cash flow, and product performance, making you a key contributor to our commercial success.","department":"Planning","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":0,"educationRequired":null,"reportingTo":"Head of Planning","directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and manage seasonal sales and margin plans for third-party accounts.","Align product strategies with partner goals, including assortment and regional trends.","Monitor sell-through rates and recommend replenishment or reallocation strategies.","Collaborate with supply chain to prevent delays and optimize inventory levels.","Track and analyze sales performance, platform trends, and consumer behavior.","Present actionable insights to internal teams to inform future planning.","Partner with marketing and sales to plan product launches and promotional campaigns.","Influence digital merchandising, pricing, and promotional activities.","Recommend markdowns or exclusive drops to drive traffic and conversion."],"heading":""}],"softCompetencies":[{"points":["Analytical, detail-oriented, and highly organized.","Communicate clearly and collaborate effectively across teams.","Proactive, commercially savvy, and thrive in fast-paced environments.","Manage time well and adapt quickly to changing market conditions."],"heading":""}],"qualificationsAndLicenses":[{"points":["Experience in global or regional planning.","Exposure to account meetings or market appointments with wholesale partners.","Familiarity with markdown optimization and promotional planning.","A degree in Business, Fashion Merchandising, Supply Chain, or Economics is preferred."],"heading":""}],"keyRelationships":"","functionalCompetencies":[{"points":["Proven track record in wholesale or merchandise planning, ideally within fashion.","Confident with margin planning, sell-through analysis, and inventory forecasting.","Advanced Excel skills (pivot tables, lookups, complex formulas)."],"heading":""}],"isCompleted":false,"levelsBelowCeo":2,"customFields":{"jobFamily":"Demand Planning","jobFamilyGroup":"Supply Chain"},"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-19T04:25:07.232Z","updatedAt":"2025-08-21T06:37:05.845Z"},{"id":"6b4fb345-00b0-4c84-a159-d101f1e2cb79","tenantId":"a7239b54-2d38-4904-b677-fa70ebe10ea2","useCaseId":null,"title":"Machine Operator","description":"Join Essity AB as a Machine Operator in our Sydney-based Consumer Goods department, where you'll play a crucial role in optimising production efficiency and quality. You'll operate and maintain machinery, contribute to strategic planning, and collaborate with internal and external stakeholders to enhance productivity and innovation. Your commitment to safety and compliance will ensure a secure work environment, while your proactive approach to process improvements will drive our success. This full-time role offers growth opportunities within a global organisation, empowering you to make a significant impact in the consumer goods industry.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":"renjith","approvedAt":null,"accountabilities":[{"points":["Contribute to the development of production schedules to ensure efficient use of machinery and resources.","Assist in identifying opportunities for process improvements to enhance productivity and reduce waste.","Participate in planning meetings to align machine operations with overall production goals.","Support the implementation of new technologies and methodologies to improve machine performance."],"heading":"Strategy and Planning"},{"points":["Operate machinery in accordance with standard operating procedures to maintain consistent product quality.","Perform routine maintenance and troubleshooting to minimise downtime and ensure optimal machine performance.","Monitor machine operations to identify and address any issues promptly.","Ensure all materials and components are available and prepared for production runs.","Collaborate with team members to achieve daily production targets and maintain workflow efficiency."],"heading":"Operations"},{"points":["Communicate effectively with supervisors and team members to ensure smooth production processes.","Provide feedback to maintenance and engineering teams regarding machine performance and potential improvements.","Participate in cross-functional team meetings to share insights and support collaborative problem-solving."],"heading":"Internal Stakeholder Management"},{"points":["Coordinate with suppliers to ensure timely delivery of materials and components for production.","Assist in maintaining positive relationships with external service providers for machine maintenance and repairs.","Support quality assurance teams in addressing customer feedback related to machine-produced goods."],"heading":"External Stakeholder Management"},{"points":["Adhere to all safety protocols and regulations to ensure a safe working environment.","Ensure compliance with industry standards and Australian regulatory requirements in machine operations.","Identify and report potential risks or hazards associated with machine operations to management."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Effectively communicate with team members and supervisors","Listen actively to understand instructions and feedback","Convey information clearly and concisely in both verbal and written forms"],"heading":"Communication Skills"},{"points":["Work cooperatively with colleagues to achieve production goals","Contribute to a positive team environment by being supportive and respectful","Share knowledge and skills with team members to enhance overall performance"],"heading":"Teamwork and Collaboration"},{"points":["Identify and troubleshoot minor machine issues independently","Apply logical thinking to resolve operational challenges","Seek assistance when necessary to ensure minimal disruption to production"],"heading":"Problem-Solving Abilities"},{"points":["Maintain high standards of quality by monitoring machine outputs","Ensure accuracy in following production specifications and guidelines","Identify and report any discrepancies or defects promptly"],"heading":"Attention to Detail"},{"points":["Adjust to changes in production schedules and priorities","Embrace new technologies and processes with a willingness to learn","Remain calm and composed under pressure to meet deadlines"],"heading":"Adaptability and Flexibility"}],"qualificationsAndLicenses":[{"points":["Certificate III in Engineering - 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Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Extensive experience in providing strategic legal guidance within the financial services sector, with a focus on managing complex legal matters and ensuring compliance.","Strong track record of supporting business objectives through effective risk management and strategic advice, leveraging over 5 years of technical expertise.","Possession of a Master’s degree, such as an MBA or specialized legal study, complementing over 5 years of leadership experience in a large, dynamic organization."],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Corporate Law","Contract Law","Insurance Law"],"heading":"Legal Knowledge"},{"points":["Regulatory Analysis","Policy Implementation","Risk Assessment"],"heading":"Regulatory Compliance"},{"points":["Legal Research","Problem Solving","Critical Analysis"],"heading":"Analytical Thinking"},{"points":["Negotiation","Written Communication","Verbal Communication"],"heading":"Communication Skills"},{"points":["Judgment","Strategic Planning","Risk Analysis"],"heading":"Decision-Making"},{"points":["Mentoring","Conflict Resolution","Collaboration"],"heading":"Team Leadership"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:53:32.697Z","updatedAt":"2025-08-12T09:53:32.697Z"},{"id":"6eeca1ce-3893-4d67-b88f-f57919341a1f","tenantId":"3917c20e-b4c6-4f8b-ad7d-6c04f455e974","useCaseId":null,"title":"Senior Communicator","description":"Join Allianz Australia to drive impactful communication strategies within the financial services sector. Collaborate with a diverse team in a large organization, engaging stakeholders to enhance understanding and alignment. Leverage your expertise to shape messaging and deliver key insights effectively.","department":"HR","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":4,"experienceMax":5,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize advanced communication skills to create, adapt, and execute comprehensive communication plans that effectively convey complex financial services information to diverse audiences.","Achieve targeted stakeholder engagement and understanding by using data-driven insights and knowledge of best practices in corporate communication."],"heading":"Develop and Implement Communication Strategies"},{"points":["Facilitate collaboration across teams and departments within Allianz Australia to ensure alignment of messaging and communication strategies.","Employ agile methodologies and project management tools such as Trello or Jira to coordinate efforts and stay aligned with organizational objectives."],"heading":"Stakeholder Engagement and Collaboration"},{"points":["Produce high-quality, persuasive content, including speeches, presentations, and digital media materials.","Leverage expertise in storytelling and narrative building to enhance the impact of communications, aligning with brand voice and strategic goals."],"heading":"Content Creation and Messaging"},{"points":["Use interpersonal and negotiation skills to influence behavior change and secure buy-in from stakeholders despite having no direct authority.","Implement strategies that drive stakeholder alignment and organizational change, contributing to the company’s goals."],"heading":"Influence and Drive Change"},{"points":["Offer expert guidance and technical training to junior team members or peers, helping them develop skills and understanding in communication strategies and techniques.","Mentor and support team members in their professional growth while fostering a collaborative learning environment."],"heading":"Provide Subject Matter Guidance"},{"points":["Utilize analytics tools to evaluate the effectiveness of communication strategies and campaigns.","Conduct regular assessments and report on key metrics to identify areas for improvement and achieve performance targets aligned with business objectives."],"heading":"Monitor and Analyze Communication Efforts"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific 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respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Embraces change, seeing it as an opportunity to learn and grow","Supports others in adapting to change and manages resistance","Uses effective change management strategies to ensure smooth transitions","Leverages digital platforms to facilitate and communicate change initiatives"],"heading":"Embrace Change"},{"points":["Identifies issues in existing systems and processes that may not be obvious to others","Challenges the status quo and offers progressive ideas and solutions","Recognises ideas of all stakeholders and encourages innovative approaches","Embraces digital opportunities in data analytics to improve processes and customer insights"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Degree in Communications, Journalism, or a related field","Proven experience in developing and implementing communication strategies within the financial services industry","Expertise in stakeholder engagement, with a track record of enhancing understanding and alignment across large organizations"],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Advanced"],"heading":"Verbal Communication"},{"points":[],"heading":"Public Speaking"},{"points":[],"heading":"Negotiation"},{"points":[],"heading":"Active Listening"},{"points":["Advanced"],"heading":"Written Communication"},{"points":[],"heading":"Report Writing"},{"points":[],"heading":"Content Creation"},{"points":[],"heading":"Email Etiquette"},{"points":["Advanced"],"heading":"Interpersonal Skills"},{"points":[],"heading":"Team Collaboration"},{"points":[],"heading":"Conflict Resolution"},{"points":[],"heading":"Empathy"},{"points":["Advanced"],"heading":"Strategic Communication"},{"points":[],"heading":"Communication Planning"},{"points":[],"heading":"Stakeholder Management"},{"points":[],"heading":"Message Tailoring"},{"points":["Expert"],"heading":"Crisis Communication"},{"points":[],"heading":"Crisis Management"},{"points":[],"heading":"Media Handling"},{"points":[],"heading":"Reputation Management"},{"points":["Intermediate"],"heading":"Cultural Awareness"},{"points":[],"heading":"Global Communication"},{"points":[],"heading":"Diversity Awareness"},{"points":[],"heading":"Cultural Sensitivity"},{"points":["Advanced"],"heading":"Digital Communication Tools"},{"points":[],"heading":"Social Media"},{"points":[],"heading":"Webinars"},{"points":[],"heading":"Digital Content Creation"},{"points":["Intermediate"],"heading":"Data Analysis"},{"points":[],"heading":"Survey Analysis"},{"points":[],"heading":"Metrics Evaluation"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:53:32.685Z","updatedAt":"2025-08-12T09:53:32.685Z"},{"id":"05f44e26-e8d7-44f6-aba9-eccd54a5082b","tenantId":"3917c20e-b4c6-4f8b-ad7d-6c04f455e974","useCaseId":null,"title":"Business Manager","description":"Join Allianz Australia as a Business Manager in our Sydney-based financial services department, where you'll play a pivotal role in driving strategic growth and operational excellence. Collaborate with senior management to align departmental goals with organisational objectives, while overseeing daily operations to enhance efficiency and customer satisfaction. Build strong relationships with internal and external stakeholders, ensuring compliance with regulatory standards and mitigating risks. This role offers a unique opportunity to contribute to long-term financial strategies and expand our market presence in the insurance industry.","department":"financial services","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic business plans to drive growth and profitability within the financial services department.","Collaborate with senior management to align departmental objectives with organisational goals.","Analyse market trends and competitor activities to identify opportunities for business expansion.","Contribute to the development of long-term financial strategies to enhance the company's market position."],"heading":"Strategy and 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networking events to enhance brand visibility.","Negotiate contracts and agreements with external stakeholders to ensure favourable terms."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with Australian regulatory standards and industry best practices.","Identify and mitigate potential risks to safeguard the organisation's interests.","Develop and implement governance frameworks to uphold ethical and legal standards."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Demonstrates 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Communication","Presentation Skills"],"heading":"Communication"},{"points":["Risk Assessment","Mitigation Planning","Compliance"],"heading":"Risk Management"},{"points":["Client Engagement","Feedback Management","Customer Retention"],"heading":"Customer Relationship Management"},{"points":["Project Coordination","Timeline Management","Resource Management"],"heading":"Project Management"},{"points":["Critical Thinking","Root Cause Analysis","Decision Making"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:53:32.666Z","updatedAt":"2025-08-12T09:53:32.666Z"},{"id":"2c12551f-5490-414f-80fd-40819c51eb56","tenantId":"3917c20e-b4c6-4f8b-ad7d-6c04f455e974","useCaseId":null,"title":"Claims Manager","description":"Join Allianz Australia as a Claims Manager in Sydney, where you'll lead strategic initiatives to enhance claims processing efficiency and effectiveness. Oversee daily operations, ensuring timely and accurate claims handling while fostering team development. Collaborate with internal and external stakeholders to align strategies and resolve complex issues. Drive compliance with Australian regulatory standards and innovate within the claims management function. This role offers a unique opportunity to influence business objectives and advance your career in a dynamic, supportive environment within a leading insurance organisation.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance claims processing efficiency and effectiveness.","Analyse market trends and competitor strategies to inform claims management practices.","Collaborate with senior management to align claims strategies with overall business objectives.","Identify opportunities for process improvements and innovation within the claims management function."],"heading":"Strategy and Planning"},{"points":["Oversee the daily operations of the claims department to ensure timely and accurate processing of claims.","Implement best practices in claims handling to optimise resource utilisation and customer satisfaction.","Monitor and evaluate the performance of claims teams to ensure adherence to service standards.","Facilitate training and development programs to enhance the skills and knowledge of claims staff.","Ensure effective resolution of complex claims issues in a timely manner."],"heading":"Operations"},{"points":["Collaborate with underwriting and actuarial teams to ensure alignment on claims policies and procedures.","Communicate effectively with senior management to provide updates on claims performance and challenges.","Work closely with IT and data analytics teams to leverage technology for improved claims processing."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong relationships with external partners, including brokers and service providers.","Represent the organisation in industry forums and events to enhance brand reputation and knowledge sharing.","Negotiate with external parties to resolve disputes and ensure favourable outcomes for the organisation."],"heading":"External Stakeholder Management"},{"points":["Ensure all claims processes comply with relevant Australian regulatory standards and industry guidelines.","Identify and mitigate risks associated with claims management to protect the organisation's interests.","Develop and maintain robust governance frameworks to support ethical and transparent claims handling."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and 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Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Performance Evaluation","Mentoring"],"heading":"Leadership"},{"points":["Claims Assessment","Fraud Detection","Regulatory Compliance"],"heading":"Claims Processing"},{"points":["Problem Solving","Data Analysis","Decision Making"],"heading":"Analytical Thinking"},{"points":["Negotiation","Conflict Resolution","Interpersonal Skills"],"heading":"Communication"},{"points":["Risk Assessment","Risk Mitigation","Contingency Planning"],"heading":"Risk Management"},{"points":["Client Relationship Management","Complaint Handling","Empathy"],"heading":"Customer Service"},{"points":["Prioritization","Scheduling","Goal Setting"],"heading":"Time 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required."],"heading":""}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises 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Skills"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:53:32.647Z","updatedAt":"2025-08-12T09:53:32.647Z"},{"id":"57c382ab-c724-4267-9348-a785055f59c0","tenantId":"3917c20e-b4c6-4f8b-ad7d-6c04f455e974","useCaseId":null,"title":"Communications Expert","description":"Join a dynamic team at Allianz Australia, where you'll craft compelling communication strategies to enhance brand presence and stakeholder engagement. Utilize your creativity and expertise to drive impactful campaigns, ensuring consistency across all channels and fostering a strong corporate narrative.","department":"Marketing","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":3,"experienceMax":5,"educationRequired":null,"reportingTo":"Head of Communications","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Developing and executing comprehensive communication plans that effectively convey the corporate strategy to various stakeholders, ensuring consistent messaging across all channels"],"heading":"Strategic Communication Development"},{"points":["Creating high-quality multimedia content such as articles, presentations, videos, and social media posts that translate the corporate strategy into engaging communication initiatives","Managing C-level communications and executive positioning"],"heading":"Content Creation"},{"points":["Maintaining editorial oversight of both internal and external communications to ensure messaging consistency and alignment with Allianz's strategic objective"],"heading":"Editorial Oversight"},{"points":["Close collaboration with local communicators across different countries to ensure aligned messaging regarding the transformation strategy and other corporate initiatives"],"heading":"Collaboration with Stakeholders"},{"points":["Fostering engagement within the company, overseeing community management activities and driving brand advocacy among employees"],"heading":"Community Engagement"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Demonstrates hunger for change, is comfortable with ambiguity and uncertainty","Proactively drives change and encourages others to embrace it","Anticipates change and prepares the team to respond effectively","Utilises data and digital tools to drive change management processes"],"heading":"Embrace Change"},{"points":["Seeks ways to continuously improve and empowers others to challenge the status quo","Thinks laterally and finds ways to achieve extraordinary outcomes","Monitors trends and ideas and shares insights to add value","Pushes barriers, displaying persistence, even in the face of failure","Leverages data analytics through digital platforms to generate insights on customer experience, business performance and risks"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Communications, Public Relations, or a related field","Graduate Certificate in Marketing or Corporate Communications","Diploma in Media and Communications"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on communications and marketing within the insurance industry."],"heading":"Professional Licenses"},{"points":["Certification from the Public Relations Institute of Australia (PRIA)","Advanced Certificate in Marketing from the Australian Marketing Institute (AMI)","Digital Marketing Certification from the Australian Institute of Management (AIM)"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Public Speaking","Interpersonal Skills","Negotiation"],"heading":"Verbal Communication"},{"points":["Copywriting","Editing","Content Creation"],"heading":"Written Communication"},{"points":["Social Media Management","SEO","Email Campaigns"],"heading":"Digital Marketing"},{"points":["Press Release Writing","Media Outreach","Crisis Communication"],"heading":"Media Relations"},{"points":["Task Coordination","Time Management","Resource Allocation"],"heading":"Project Management"},{"points":["Data Analysis","Market Research","Problem Solving"],"heading":"Analytical Skills"},{"points":["Brand Strategy","Reputation Management","Brand Messaging"],"heading":"Brand Management"},{"points":["Diversity Awareness","Inclusive Communication","Cross-Cultural Understanding"],"heading":"Cultural Sensitivity"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:53:32.638Z","updatedAt":"2025-08-12T09:53:32.638Z"},{"id":"3354898c-73c3-4a17-9b1f-10ece015bae3","tenantId":"3917c20e-b4c6-4f8b-ad7d-6c04f455e974","useCaseId":null,"title":"Senior Motor Underwriter","description":"As a key member of our team, you will evaluate and analyze motor underwriting cases, leverage your expertise to provide risk assessments, and collaborate with stakeholders to ensure optimal client solutions. Your role will drive profitability and contribute to strategy development while maintaining compliance standards.","department":"Underwriting","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Apply body of broad technical knowledge and experience, including the development of areas of specialist expertise.","Perform tasks/assignments which require proficiency in the work area’s rules, regulations, processes and techniques and how they interact with other related functions.","Solve problems through the standard application of theoretical principles and techniques at a tertiary degree level.","May develop new equipment to general specifications."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Demonstrates hunger for change, is comfortable with ambiguity and uncertainty","Proactively drives change and encourages others to embrace it","Anticipates change and prepares the team to respond effectively","Utilises data and digital tools to drive change management processes"],"heading":"Embrace Change"},{"points":["Seeks ways to continuously improve and empowers others to challenge the status quo","Thinks laterally and finds ways to achieve extraordinary outcomes","Monitors trends and ideas and shares insights to add value","Pushes barriers, displaying persistence, even in the face of failure","Leverages data analytics through digital platforms to generate insights on customer experience, business performance and risks"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business, Finance, or a related field","Diploma in Insurance Broking or Underwriting","Certificate IV in General Insurance"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for motor underwriting roles in Australia"],"heading":"Professional Licenses"},{"points":["ANZIIF (Australian and New Zealand Institute of Insurance and Finance) Senior Associate","Certified Insurance Professional (CIP) from ANZIIF","Membership with the Insurance Council of Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Analyzing Risk Factors","Quantitative Analysis","Risk Mitigation Planning"],"heading":"Risk Assessment"},{"points":["Policy Structure","Regulatory Compliance","Claims Management"],"heading":"Insurance Policy Knowledge"},{"points":["Evaluating Alternatives","Strategic Thinking","Problem Solving"],"heading":"Decision Making"},{"points":["Data Interpretation","Trend Analysis","Scenario Analysis"],"heading":"Analytical Skills"},{"points":["Negotiation","Client Interaction","Report Writing"],"heading":"Communication Skills"},{"points":["Reviewing Documents","Error Detection","Quality Control"],"heading":"Attention to Detail"},{"points":["Motivating Teams","Delegating Tasks","Conflict Resolution"],"heading":"Team 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Reporting to the GM PCOP&R, you'll drive process innovation, optimise resource allocation, and enhance service delivery. With 5 to 15 years of experience, you'll foster strong stakeholder relationships, manage budgets, and ensure compliance with Australian regulations. This role offers a unique opportunity to influence industry standards and contribute to Allianz's growth in the insurance sector, making a significant impact on both internal operations and external partnerships.","department":"Operations","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":15,"educationRequired":null,"reportingTo":"GM PCOP&R","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance operational efficiency within the P&R department, aligning with organisational goals.","Lead the annual planning process, ensuring alignment with broader business objectives and market trends in the insurance industry.","Identify and evaluate new opportunities for process improvements and innovation within the department.","Collaborate with senior leadership to set long-term objectives and key performance indicators for the P&R function."],"heading":"Strategy and Planning"},{"points":["Oversee daily operations of the P&R department, ensuring processes are efficient and meet quality standards.","Implement best practices in operational management to optimise resource allocation and productivity.","Monitor and analyse operational performance, providing insights and recommendations for continuous improvement.","Ensure effective management of departmental budgets, aligning expenditure with strategic priorities.","Drive the adoption of technology solutions to enhance operational capabilities and service delivery."],"heading":"Operations"},{"points":["Foster strong relationships with internal stakeholders to ensure alignment and support for P&R initiatives.","Facilitate cross-departmental collaboration to achieve shared business objectives and enhance service delivery.","Communicate effectively with senior management, providing updates on departmental performance and strategic initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key external partners and vendors to support operational goals.","Represent the organisation in industry forums and events to enhance brand reputation and influence.","Negotiate and manage contracts with external service providers, ensuring alignment with organisational standards and objectives."],"heading":"External Stakeholder Management"},{"points":["Ensure all departmental activities comply with relevant Australian regulatory standards and industry best practices.","Develop and implement risk management strategies to mitigate potential operational risks within the P&R function.","Maintain robust governance frameworks to ensure accountability and transparency in departmental operations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires a customer centric culture to model innovative customer experiences","Engages customers (internal and external) to gain insights and perspectives that informs Group’s future","Evaluates and aligns Group’s operating model to the strategic priorities of Group, improving customer service experiences and financial performance","Leads and leverages digital transformation initiatives to create extraordinary customer experiences"],"heading":"Delight Customers"},{"points":["Leads significant communications, negotiating, and managing complex stakeholder relationships","Demonstrates high level communication skills to influence key stakeholders and drive strategic outcomes","Establishes a culture of transparent and effective communication throughout the organisation","Champions the use of digital communication tools to drive engagement and collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and 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confidence in self and others to embrace challenges and opportunities, recognising and celebrating successes"],"heading":"Motivate Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Finance, or a related field","Master's degree in Business Administration (MBA) or equivalent is highly regarded","Relevant coursework in insurance, risk management, or operations management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on operations and management within the insurance industry"],"heading":"Professional Licenses"},{"points":["Certified Insurance Professional (CIP) from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Fellowship of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF Fellow)","Certificate IV in General Insurance from a recognised Australian institution"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Conflict Resolution","Strategic Vision"],"heading":"Leadership"},{"points":["Process Optimization","Resource Allocation","Performance Metrics"],"heading":"Operational Strategy"},{"points":["Budget Management","Financial Analysis","Cost Reduction"],"heading":"Financial Acumen"},{"points":["Agile Methodologies","Risk Assessment","Stakeholder Management"],"heading":"Project Management"},{"points":["Negotiation","Public Speaking","Written Communication"],"heading":"Communication Skills"},{"points":["Talent Acquisition","Employee Engagement","Performance Management"],"heading":"Human Resources Management"},{"points":["Data Visualization","Statistical Analysis","Reporting Tools"],"heading":"Data Analysis"},{"points":["Cultural Change","Stakeholder Engagement","Implementation Planning"],"heading":"Change Management"},{"points":["Policy Development","Risk Management","Quality Assurance"],"heading":"Regulatory Compliance"},{"points":["Client Feedback","Service Improvement","Customer Retention Strategies"],"heading":"Customer Relationship Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:53:32.621Z","updatedAt":"2025-08-12T09:53:32.621Z"},{"id":"04ec168f-b94b-467c-830a-7572fb78add1","tenantId":"3917c20e-b4c6-4f8b-ad7d-6c04f455e974","useCaseId":null,"title":"Customer 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Your responsibility includes enhancing customer satisfaction through effective communication and problem-solving, fostering positive relationships, and promoting Allianz's products.","department":"Customer Service","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Acting as a technical referral and escalation point for claims staff, assisting with technical advice and disputes.","Identifying trends from technical complaints to improve customer and business outcomes.","Supporting the Quality Assurance Framework, providing training at individual and team levels, and assist with onboarding new staff.","Managing a portfolio of claims, making commercial decisions that benefit Allianz and the customer, adhering to the General Insurance Code of Practice.","Establishing and maintaining effective working relationships across Allianz and for supporting the delivery of Group TEX frameworks."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Understands the interdependence of Group goals, taking into account wider operational context and eliminates obstacles","Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes","Evaluates progress and re-prioritises work regularly based on changing needs","Establishes systems and procedures to guide work and track progress"],"heading":"Drive Business 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organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Customer Engagement","Diploma of Business Administration","Bachelor's degree in Business or related field"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on customer service within the insurance industry."],"heading":"Professional Licenses"},{"points":["Certificate IV in Financial Services","Insurance Professional Certification from ANZIIF (Australian and New Zealand Institute of Insurance and Finance)","Customer Service Institute of Australia (CSIA) Certification"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Clear Articulation","Empathy"],"heading":"Communication Skills"},{"points":["Analytical Thinking","Creativity","Decision Making"],"heading":"Problem Solving"},{"points":["CRM Software","Ticketing Systems","Microsoft Office"],"heading":"Technical Proficiency"},{"points":["Prioritization","Deadline Management","Punctuality"],"heading":"Time Management"},{"points":["Negotiation","Mediation","Diplomacy"],"heading":"Conflict Resolution"},{"points":["Product Features","User Guide","Pricing Details"],"heading":"Product Knowledge"},{"points":["Flexibility","Quick Learning","Handling Change"],"heading":"Adaptability"}],"isCompleted":false,"levelsBelowCeo":6,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:53:32.612Z","updatedAt":"2025-08-12T09:53:32.612Z"},{"id":"7a242055-8434-49b0-97c6-b81d644bbdbc","tenantId":"3917c20e-b4c6-4f8b-ad7d-6c04f455e974","useCaseId":null,"title":"Claims Support Officer","description":"The primary purpose of this role is to provide administrative support to the National Liability Claims team to ensure claims are managed in a timely and cost-efficient manner in alignment with the business unit's objectives.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"National Liability Claims team","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Supporting the National Liability Claims team with day-to-day duties of claims administration, demonstrating high attention to detail.","Completing and sending letters, arranging appointments, sending emails and other administrative duties as required.","Liasing with both internal stakeholder and external stakeholders and suppliers to establish and maintain effective and appropriate administrative processes.","Manage applicable work queues / mailbox tracking all necessary actions to ensure deadlines are met.","Handling the financial aspects of claims, including processing payments, banking and assisting with internal claims processes.","Actively contribute to the achievement of business targets and participate in departmental projects as required."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Business Administration or equivalent","Diploma of Insurance Broking or related field","Completion of relevant short courses in insurance or claims management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it is primarily administrative and does not involve direct insurance advising or broking."],"heading":"Professional Licenses"},{"points":["Certificate IV in General Insurance from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Membership with ANZIIF as an Affiliate or Associate","Completion of ANZIIF's Claims Handling and Management course"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Empathy","Problem Solving"],"heading":"Customer Service"},{"points":["Data Entry Accuracy","Document Verification","Error Identification"],"heading":"Attention to Detail"},{"points":["Written Communication","Verbal Communication","Non-verbal Communication"],"heading":"Communication"},{"points":["Prioritization","Meeting Deadlines","Multitasking"],"heading":"Time Management"},{"points":["Microsoft Office","Data Entry Software","Email Management"],"heading":"Computer Literacy"},{"points":["Collaboration","Conflict Resolution","Flexibility"],"heading":"Teamwork"},{"points":["Critical Thinking","Resourcefulness","Solution Implementation"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:53:32.602Z","updatedAt":"2025-08-12T09:53:32.602Z"},{"id":"a8916864-5699-4b99-a543-d1a90aeadfb1","tenantId":"3c4b7424-3967-4b6a-bd62-17d60384c94b","useCaseId":null,"title":"Senior Legal Counsel","description":"As a key advisor at Allianz Australia, you'll provide strategic legal guidance within the financial services sector. You'll handle complex legal matters, ensure compliance, manage risk, and support business objectives, working collaboratively in a dynamic company of 5,001-10,000 employees.","department":"Underwriting","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior Management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize deep understanding of financial regulations and compliance to offer strategic legal advice that aligns with business objectives and regulatory requirements.","Collaborate with senior management to formulate legal strategies and ensure adherence to evolving legal standards."],"heading":"Provide Strategic Legal Guidance"},{"points":["Lead the resolution of intricate legal issues by applying advanced knowledge of corporate law and financial services regulations.","Ensure that all legal matters are handled with high precision and accuracy, safeguarding the company's interests effectively."],"heading":"Manage Complex Legal Matters"},{"points":["Develop and implement comprehensive compliance programs to mitigate legal risks.","Conduct regular legal audits and risk assessments, ensuring the organization adheres to all relevant laws and industry standards with minimal supervision."],"heading":"Ensure Compliance and Risk Management"},{"points":["Support various business units by providing tailored legal solutions that enhance operational efficiencies and drive business growth.","Employ a consultative approach to anticipate legal needs and proactively address potential legal challenges."],"heading":"Facilitate Business Objectives"},{"points":["Lead the negotiation and drafting of complex contracts and agreements to ensure favorable terms and mitigate potential risks.","Possess the authority to sign terms and conditions and make critical decisions on pricing strategy without direct oversight."],"heading":"Negotiate and Draft Legal Agreements"},{"points":["Communicate effectively with senior management and executive stakeholders to influence behavior and drive compliance with legal mandates.","Leverage expert negotiation skills to maintain robust relationships and achieve consensus on critical legal matters."],"heading":"Influence and Manage Key Stakeholders"},{"points":["Identify opportunities for significant improvements in the legal division's processes and functions, recommending actionable strategies that enhance overall efficiency and effectiveness.","Exercise high autonomy in proposing and implementing these changes."],"heading":"Recommend Divisional Function Improvements"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Extensive experience in providing strategic legal guidance within the financial services sector, with a focus on managing complex legal matters and ensuring compliance.","Strong track record of supporting business objectives through effective risk management and strategic advice, leveraging over 5 years of technical expertise.","Possession of a Master’s degree, such as an MBA or specialized legal study, complementing over 5 years of leadership experience in a large, dynamic organization."],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Corporate Law","Contract Law","Insurance Law"],"heading":"Legal Knowledge"},{"points":["Regulatory Analysis","Policy Implementation","Risk Assessment"],"heading":"Regulatory Compliance"},{"points":["Legal Research","Problem Solving","Critical Analysis"],"heading":"Analytical Thinking"},{"points":["Negotiation","Written Communication","Verbal Communication"],"heading":"Communication Skills"},{"points":["Judgment","Strategic Planning","Risk Analysis"],"heading":"Decision-Making"},{"points":["Mentoring","Conflict Resolution","Collaboration"],"heading":"Team Leadership"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:42.622Z","updatedAt":"2025-08-12T09:52:42.622Z"},{"id":"5c1f961b-4e2f-4432-a922-6646d4ec8d91","tenantId":"3c4b7424-3967-4b6a-bd62-17d60384c94b","useCaseId":null,"title":"Senior Communicator","description":"Join Allianz Australia to drive impactful communication strategies within the financial services sector. Collaborate with a diverse team in a large organization, engaging stakeholders to enhance understanding and alignment. Leverage your expertise to shape messaging and deliver key insights effectively.","department":"HR","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":4,"experienceMax":5,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize advanced communication skills to create, adapt, and execute comprehensive communication plans that effectively convey complex financial services information to diverse audiences.","Achieve targeted stakeholder engagement and understanding by using data-driven insights and knowledge of best practices in corporate communication."],"heading":"Develop and Implement Communication Strategies"},{"points":["Facilitate collaboration across teams and departments within Allianz Australia to ensure alignment of messaging and communication strategies.","Employ agile methodologies and project management tools such as Trello or Jira to coordinate efforts and stay aligned with organizational objectives."],"heading":"Stakeholder Engagement and Collaboration"},{"points":["Produce high-quality, persuasive content, including speeches, presentations, and digital media materials.","Leverage expertise in storytelling and narrative building to enhance the impact of communications, aligning with brand voice and strategic goals."],"heading":"Content Creation and Messaging"},{"points":["Use interpersonal and negotiation skills to influence behavior change and secure buy-in from stakeholders despite having no direct authority.","Implement strategies that drive stakeholder alignment and organizational change, contributing to the company’s goals."],"heading":"Influence and Drive Change"},{"points":["Offer expert guidance and technical training to junior team members or peers, helping them develop skills and understanding in communication strategies and techniques.","Mentor and support team members in their professional growth while fostering a collaborative learning environment."],"heading":"Provide Subject Matter Guidance"},{"points":["Utilize analytics tools to evaluate the effectiveness of communication strategies and campaigns.","Conduct regular assessments and report on key metrics to identify areas for improvement and achieve performance targets aligned with business objectives."],"heading":"Monitor and Analyze Communication Efforts"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Embraces change, seeing it as an opportunity to learn and grow","Supports others in adapting to change and manages resistance","Uses effective change management strategies to ensure smooth transitions","Leverages digital platforms to facilitate and communicate change initiatives"],"heading":"Embrace Change"},{"points":["Identifies issues in existing systems and processes that may not be obvious to others","Challenges the status quo and offers progressive ideas and solutions","Recognises ideas of all stakeholders and encourages innovative approaches","Embraces digital opportunities in data analytics to improve processes and customer insights"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Degree in Communications, Journalism, or a related field","Proven experience in developing and implementing communication strategies within the financial services industry","Expertise in stakeholder engagement, with a track record of enhancing understanding and alignment across large organizations"],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Advanced"],"heading":"Verbal Communication"},{"points":[],"heading":"Public Speaking"},{"points":[],"heading":"Negotiation"},{"points":[],"heading":"Active Listening"},{"points":["Advanced"],"heading":"Written Communication"},{"points":[],"heading":"Report Writing"},{"points":[],"heading":"Content Creation"},{"points":[],"heading":"Email Etiquette"},{"points":["Advanced"],"heading":"Interpersonal Skills"},{"points":[],"heading":"Team Collaboration"},{"points":[],"heading":"Conflict Resolution"},{"points":[],"heading":"Empathy"},{"points":["Advanced"],"heading":"Strategic Communication"},{"points":[],"heading":"Communication Planning"},{"points":[],"heading":"Stakeholder Management"},{"points":[],"heading":"Message Tailoring"},{"points":["Expert"],"heading":"Crisis Communication"},{"points":[],"heading":"Crisis Management"},{"points":[],"heading":"Media Handling"},{"points":[],"heading":"Reputation Management"},{"points":["Intermediate"],"heading":"Cultural Awareness"},{"points":[],"heading":"Global Communication"},{"points":[],"heading":"Diversity Awareness"},{"points":[],"heading":"Cultural Sensitivity"},{"points":["Advanced"],"heading":"Digital Communication Tools"},{"points":[],"heading":"Social Media"},{"points":[],"heading":"Webinars"},{"points":[],"heading":"Digital Content Creation"},{"points":["Intermediate"],"heading":"Data Analysis"},{"points":[],"heading":"Survey Analysis"},{"points":[],"heading":"Metrics Evaluation"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:42.614Z","updatedAt":"2025-08-12T09:52:42.614Z"},{"id":"d2c11e2b-68d6-47b8-b3b1-cecf2749593a","tenantId":"3c4b7424-3967-4b6a-bd62-17d60384c94b","useCaseId":null,"title":"Business Manager","description":"Join Allianz Australia as a Business Manager in our Sydney-based financial services department, where you'll play a pivotal role in driving strategic growth and operational excellence. Collaborate with senior management to align departmental goals with organisational objectives, while overseeing daily operations to enhance efficiency and customer satisfaction. Build strong relationships with internal and external stakeholders, ensuring compliance with regulatory standards and mitigating risks. This role offers a unique opportunity to contribute to long-term financial strategies and expand our market presence in the insurance industry.","department":"financial services","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic business plans to drive growth and profitability within the financial services department.","Collaborate with senior management to align departmental objectives with organisational goals.","Analyse market trends and competitor activities to identify opportunities for business expansion.","Contribute to the development of long-term financial strategies to enhance the company's market position."],"heading":"Strategy and 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networking events to enhance brand visibility.","Negotiate contracts and agreements with external stakeholders to ensure favourable terms."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with Australian regulatory standards and industry best practices.","Identify and mitigate potential risks to safeguard the organisation's interests.","Develop and implement governance frameworks to uphold ethical and legal standards."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Demonstrates 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Communication","Presentation Skills"],"heading":"Communication"},{"points":["Risk Assessment","Mitigation Planning","Compliance"],"heading":"Risk Management"},{"points":["Client Engagement","Feedback Management","Customer Retention"],"heading":"Customer Relationship Management"},{"points":["Project Coordination","Timeline Management","Resource Management"],"heading":"Project Management"},{"points":["Critical Thinking","Root Cause Analysis","Decision Making"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:42.605Z","updatedAt":"2025-08-12T09:52:42.605Z"},{"id":"6853fa25-9cc0-4a93-84ce-28baef4bf847","tenantId":"3c4b7424-3967-4b6a-bd62-17d60384c94b","useCaseId":null,"title":"Claims Manager","description":"Join Allianz Australia as a Claims Manager in Sydney, where you'll lead strategic initiatives to enhance claims processing efficiency and effectiveness. Oversee daily operations, ensuring timely and accurate claims handling while fostering team development. Collaborate with internal and external stakeholders to align strategies and resolve complex issues. Drive compliance with Australian regulatory standards and innovate within the claims management function. This role offers a unique opportunity to influence business objectives and advance your career in a dynamic, supportive environment within a leading insurance organisation.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance claims processing efficiency and effectiveness.","Analyse market trends and competitor strategies to inform claims management practices.","Collaborate with senior management to align claims strategies with overall business objectives.","Identify opportunities for process improvements and innovation within the claims management function."],"heading":"Strategy and Planning"},{"points":["Oversee the daily operations of the claims department to ensure timely and accurate processing of claims.","Implement best practices in claims handling to optimise resource utilisation and customer satisfaction.","Monitor and evaluate the performance of claims teams to ensure adherence to service standards.","Facilitate training and development programs to enhance the skills and knowledge of claims staff.","Ensure effective resolution of complex claims issues in a timely manner."],"heading":"Operations"},{"points":["Collaborate with underwriting and actuarial teams to ensure alignment on claims policies and procedures.","Communicate effectively with senior management to provide updates on claims performance and challenges.","Work closely with IT and data analytics teams to leverage technology for improved claims processing."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong relationships with external partners, including brokers and service providers.","Represent the organisation in industry forums and events to enhance brand reputation and knowledge sharing.","Negotiate with external parties to resolve disputes and ensure favourable outcomes for the organisation."],"heading":"External Stakeholder Management"},{"points":["Ensure all claims processes comply with relevant Australian regulatory standards and industry guidelines.","Identify and mitigate risks associated with claims management to protect the organisation's interests.","Develop and maintain robust governance frameworks to support ethical and transparent claims handling."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and 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Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Performance Evaluation","Mentoring"],"heading":"Leadership"},{"points":["Claims Assessment","Fraud Detection","Regulatory Compliance"],"heading":"Claims Processing"},{"points":["Problem Solving","Data Analysis","Decision Making"],"heading":"Analytical Thinking"},{"points":["Negotiation","Conflict Resolution","Interpersonal Skills"],"heading":"Communication"},{"points":["Risk Assessment","Risk Mitigation","Contingency Planning"],"heading":"Risk Management"},{"points":["Client Relationship Management","Complaint Handling","Empathy"],"heading":"Customer Service"},{"points":["Prioritization","Scheduling","Goal Setting"],"heading":"Time 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Skills"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:42.586Z","updatedAt":"2025-08-12T09:52:42.586Z"},{"id":"93ead532-4099-40e5-85f5-61fb579e06d7","tenantId":"3c4b7424-3967-4b6a-bd62-17d60384c94b","useCaseId":null,"title":"Communications Expert","description":"Join a dynamic team at Allianz Australia, where you'll craft compelling communication strategies to enhance brand presence and stakeholder engagement. Utilize your creativity and expertise to drive impactful campaigns, ensuring consistency across all channels and fostering a strong corporate narrative.","department":"Marketing","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":3,"experienceMax":5,"educationRequired":null,"reportingTo":"Head of Communications","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Developing and executing comprehensive communication plans that effectively convey the corporate strategy to various stakeholders, ensuring consistent messaging across all channels"],"heading":"Strategic Communication Development"},{"points":["Creating high-quality multimedia content such as articles, presentations, videos, and social media posts that translate the corporate strategy into engaging communication initiatives","Managing C-level communications and executive positioning"],"heading":"Content Creation"},{"points":["Maintaining editorial oversight of both internal and external communications to ensure messaging consistency and alignment with Allianz's strategic objective"],"heading":"Editorial Oversight"},{"points":["Close collaboration with local communicators across different countries to ensure aligned messaging regarding the transformation strategy and other corporate initiatives"],"heading":"Collaboration with Stakeholders"},{"points":["Fostering engagement within the company, overseeing community management activities and driving brand advocacy among employees"],"heading":"Community Engagement"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Demonstrates hunger for change, is comfortable with ambiguity and uncertainty","Proactively drives change and encourages others to embrace it","Anticipates change and prepares the team to respond effectively","Utilises data and digital tools to drive change management processes"],"heading":"Embrace Change"},{"points":["Seeks ways to continuously improve and empowers others to challenge the status quo","Thinks laterally and finds ways to achieve extraordinary outcomes","Monitors trends and ideas and shares insights to add value","Pushes barriers, displaying persistence, even in the face of failure","Leverages data analytics through digital platforms to generate insights on customer experience, business performance and risks"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Communications, Public Relations, or a related field","Graduate Certificate in Marketing or Corporate Communications","Diploma in Media and Communications"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on communications and marketing within the insurance industry."],"heading":"Professional Licenses"},{"points":["Certification from the Public Relations Institute of Australia (PRIA)","Advanced Certificate in Marketing from the Australian Marketing Institute (AMI)","Digital Marketing Certification from the Australian Institute of Management (AIM)"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Public Speaking","Interpersonal Skills","Negotiation"],"heading":"Verbal Communication"},{"points":["Copywriting","Editing","Content Creation"],"heading":"Written Communication"},{"points":["Social Media Management","SEO","Email Campaigns"],"heading":"Digital Marketing"},{"points":["Press Release Writing","Media Outreach","Crisis Communication"],"heading":"Media Relations"},{"points":["Task Coordination","Time Management","Resource Allocation"],"heading":"Project Management"},{"points":["Data Analysis","Market Research","Problem Solving"],"heading":"Analytical Skills"},{"points":["Brand Strategy","Reputation Management","Brand Messaging"],"heading":"Brand Management"},{"points":["Diversity Awareness","Inclusive Communication","Cross-Cultural Understanding"],"heading":"Cultural Sensitivity"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:42.576Z","updatedAt":"2025-08-12T09:52:42.576Z"},{"id":"119ae774-d11f-4a4a-af4b-effa618b3cc4","tenantId":"3c4b7424-3967-4b6a-bd62-17d60384c94b","useCaseId":null,"title":"Senior Motor Underwriter","description":"As a key member of our team, you will evaluate and analyze motor underwriting cases, leverage your expertise to provide risk assessments, and collaborate with stakeholders to ensure optimal client solutions. Your role will drive profitability and contribute to strategy development while maintaining compliance standards.","department":"Underwriting","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Apply body of broad technical knowledge and experience, including the development of areas of specialist expertise.","Perform tasks/assignments which require proficiency in the work area’s rules, regulations, processes and techniques and how they interact with other related functions.","Solve problems through the standard application of theoretical principles and techniques at a tertiary degree level.","May develop new equipment to general specifications."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Demonstrates hunger for change, is comfortable with ambiguity and uncertainty","Proactively drives change and encourages others to embrace it","Anticipates change and prepares the team to respond effectively","Utilises data and digital tools to drive change management processes"],"heading":"Embrace Change"},{"points":["Seeks ways to continuously improve and empowers others to challenge the status quo","Thinks laterally and finds ways to achieve extraordinary outcomes","Monitors trends and ideas and shares insights to add value","Pushes barriers, displaying persistence, even in the face of failure","Leverages data analytics through digital platforms to generate insights on customer experience, business performance and risks"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business, Finance, or a related field","Diploma in Insurance Broking or Underwriting","Certificate IV in General Insurance"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for motor underwriting roles in Australia"],"heading":"Professional Licenses"},{"points":["ANZIIF (Australian and New Zealand Institute of Insurance and Finance) Senior Associate","Certified Insurance Professional (CIP) from ANZIIF","Membership with the Insurance Council of Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Analyzing Risk Factors","Quantitative Analysis","Risk Mitigation Planning"],"heading":"Risk Assessment"},{"points":["Policy Structure","Regulatory Compliance","Claims Management"],"heading":"Insurance Policy Knowledge"},{"points":["Evaluating Alternatives","Strategic Thinking","Problem Solving"],"heading":"Decision Making"},{"points":["Data Interpretation","Trend Analysis","Scenario Analysis"],"heading":"Analytical Skills"},{"points":["Negotiation","Client Interaction","Report Writing"],"heading":"Communication Skills"},{"points":["Reviewing Documents","Error Detection","Quality Control"],"heading":"Attention to Detail"},{"points":["Motivating Teams","Delegating Tasks","Conflict Resolution"],"heading":"Team Leadership"}],"isCompleted":false,"levelsBelowCeo":6,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:42.567Z","updatedAt":"2025-08-12T09:52:42.567Z"},{"id":"7bb61719-345c-4ba7-a537-40f8a102f74e","tenantId":"3c4b7424-3967-4b6a-bd62-17d60384c94b","useCaseId":null,"title":"Head of P&R","description":"Join Allianz Australia as the Head of P&R in Melbourne, where you'll lead strategic planning and operational excellence within the Operations department. Reporting to the GM PCOP&R, you'll drive process innovation, optimise resource allocation, and enhance service delivery. With 5 to 15 years of experience, you'll foster strong stakeholder relationships, manage budgets, and ensure compliance with Australian regulations. This role offers a unique opportunity to influence industry standards and contribute to Allianz's growth in the insurance sector, making a significant impact on both internal operations and external partnerships.","department":"Operations","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":15,"educationRequired":null,"reportingTo":"GM PCOP&R","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance operational efficiency within the P&R department, aligning with organisational goals.","Lead the annual planning process, ensuring alignment with broader business objectives and market trends in the insurance industry.","Identify and evaluate new opportunities for process improvements and innovation within the department.","Collaborate with senior leadership to set long-term objectives and key performance indicators for the P&R function."],"heading":"Strategy and Planning"},{"points":["Oversee daily operations of the P&R department, ensuring processes are efficient and meet quality standards.","Implement best practices in operational management to optimise resource allocation and productivity.","Monitor and analyse operational performance, providing insights and recommendations for continuous improvement.","Ensure effective management of departmental budgets, aligning expenditure with strategic priorities.","Drive the adoption of technology solutions to enhance operational capabilities and service delivery."],"heading":"Operations"},{"points":["Foster strong relationships with internal stakeholders to ensure alignment and support for P&R initiatives.","Facilitate cross-departmental collaboration to achieve shared business objectives and enhance service delivery.","Communicate effectively with senior management, providing updates on departmental performance and strategic initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key external partners and vendors to support operational goals.","Represent the organisation in industry forums and events to enhance brand reputation and influence.","Negotiate and manage contracts with external service providers, ensuring alignment with organisational standards and objectives."],"heading":"External Stakeholder Management"},{"points":["Ensure all departmental activities comply with relevant Australian regulatory standards and industry best practices.","Develop and implement risk management strategies to mitigate potential operational risks within the P&R function.","Maintain robust governance frameworks to ensure accountability and transparency in departmental operations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires a customer centric culture to model innovative customer experiences","Engages customers (internal and external) to gain insights and perspectives that informs Group’s future","Evaluates and aligns Group’s operating model to the strategic priorities of Group, improving customer service experiences and financial performance","Leads and leverages digital transformation initiatives to create extraordinary customer experiences"],"heading":"Delight Customers"},{"points":["Leads significant communications, negotiating, and managing complex stakeholder relationships","Demonstrates high level communication skills to influence key stakeholders and drive strategic outcomes","Establishes a culture of transparent and effective communication throughout the organisation","Champions the use of digital communication tools to drive engagement and collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Coaches and mentors others, facilitating their development and encouraging initiative and action that contributes to Group’s outcomes","Proactively seeks and reflects on feedback to identify development opportunities","Instils confidence in self and others to embrace challenges and opportunities, recognising and celebrating successes"],"heading":"Motivate Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Finance, or a related field","Master's degree in Business Administration (MBA) or equivalent is highly regarded","Relevant coursework in insurance, risk management, or operations management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on operations and management within the insurance industry"],"heading":"Professional Licenses"},{"points":["Certified Insurance Professional (CIP) from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Fellowship of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF Fellow)","Certificate IV in General Insurance from a recognised Australian institution"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Conflict Resolution","Strategic Vision"],"heading":"Leadership"},{"points":["Process Optimization","Resource Allocation","Performance Metrics"],"heading":"Operational Strategy"},{"points":["Budget Management","Financial Analysis","Cost Reduction"],"heading":"Financial Acumen"},{"points":["Agile Methodologies","Risk Assessment","Stakeholder Management"],"heading":"Project Management"},{"points":["Negotiation","Public Speaking","Written Communication"],"heading":"Communication Skills"},{"points":["Talent Acquisition","Employee Engagement","Performance Management"],"heading":"Human Resources Management"},{"points":["Data Visualization","Statistical Analysis","Reporting Tools"],"heading":"Data Analysis"},{"points":["Cultural Change","Stakeholder Engagement","Implementation Planning"],"heading":"Change Management"},{"points":["Policy Development","Risk Management","Quality Assurance"],"heading":"Regulatory Compliance"},{"points":["Client Feedback","Service Improvement","Customer Retention Strategies"],"heading":"Customer Relationship Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:42.556Z","updatedAt":"2025-08-12T09:52:42.556Z"},{"id":"e4040e94-5164-497f-8eab-331d9b108010","tenantId":"3c4b7424-3967-4b6a-bd62-17d60384c94b","useCaseId":null,"title":"Customer Advisor","description":"As part of Allianz Australia, you will ensure exceptional customer service by resolving inquiries, providing advice, and managing accounts. Your responsibility includes enhancing customer satisfaction through effective communication and problem-solving, fostering positive relationships, and promoting Allianz's products.","department":"Customer Service","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Acting as a technical referral and escalation point for claims staff, assisting with technical advice and disputes.","Identifying trends from technical complaints to improve customer and business outcomes.","Supporting the Quality Assurance Framework, providing training at individual and team levels, and assist with onboarding new staff.","Managing a portfolio of claims, making commercial decisions that benefit Allianz and the customer, adhering to the General Insurance Code of Practice.","Establishing and maintaining effective working relationships across Allianz and for supporting the delivery of Group TEX frameworks."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Understands the interdependence of Group goals, taking into account wider operational context and eliminates obstacles","Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes","Evaluates progress and re-prioritises work regularly based on changing needs","Establishes systems and procedures to guide work and track progress"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Customer Engagement","Diploma of Business Administration","Bachelor's degree in Business or related field"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on customer service within the insurance industry."],"heading":"Professional Licenses"},{"points":["Certificate IV in Financial Services","Insurance Professional Certification from ANZIIF (Australian and New Zealand Institute of Insurance and Finance)","Customer Service Institute of Australia (CSIA) Certification"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Clear Articulation","Empathy"],"heading":"Communication Skills"},{"points":["Analytical Thinking","Creativity","Decision Making"],"heading":"Problem Solving"},{"points":["CRM Software","Ticketing Systems","Microsoft Office"],"heading":"Technical Proficiency"},{"points":["Prioritization","Deadline Management","Punctuality"],"heading":"Time Management"},{"points":["Negotiation","Mediation","Diplomacy"],"heading":"Conflict Resolution"},{"points":["Product Features","User Guide","Pricing Details"],"heading":"Product Knowledge"},{"points":["Flexibility","Quick Learning","Handling Change"],"heading":"Adaptability"}],"isCompleted":false,"levelsBelowCeo":6,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:42.548Z","updatedAt":"2025-08-12T09:52:42.548Z"},{"id":"4cabf404-7875-4da9-89a2-cd89124fe8b4","tenantId":"3c4b7424-3967-4b6a-bd62-17d60384c94b","useCaseId":null,"title":"Claims Support Officer","description":"The primary purpose of this role is to provide administrative support to the National Liability Claims team to ensure claims are managed in a timely and cost-efficient manner in alignment with the business unit's objectives.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"National Liability Claims team","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Supporting the National Liability Claims team with day-to-day duties of claims administration, demonstrating high attention to detail.","Completing and sending letters, arranging appointments, sending emails and other administrative duties as required.","Liasing with both internal stakeholder and external stakeholders and suppliers to establish and maintain effective and appropriate administrative processes.","Manage applicable work queues / mailbox tracking all necessary actions to ensure deadlines are met.","Handling the financial aspects of claims, including processing payments, banking and assisting with internal claims processes.","Actively contribute to the achievement of business targets and participate in departmental projects as required."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Business Administration or equivalent","Diploma of Insurance Broking or related field","Completion of relevant short courses in insurance or claims management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it is primarily administrative and does not involve direct insurance advising or broking."],"heading":"Professional Licenses"},{"points":["Certificate IV in General Insurance from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Membership with ANZIIF as an Affiliate or Associate","Completion of ANZIIF's Claims Handling and Management course"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Empathy","Problem Solving"],"heading":"Customer Service"},{"points":["Data Entry Accuracy","Document Verification","Error Identification"],"heading":"Attention to Detail"},{"points":["Written Communication","Verbal Communication","Non-verbal Communication"],"heading":"Communication"},{"points":["Prioritization","Meeting Deadlines","Multitasking"],"heading":"Time Management"},{"points":["Microsoft Office","Data Entry Software","Email Management"],"heading":"Computer Literacy"},{"points":["Collaboration","Conflict Resolution","Flexibility"],"heading":"Teamwork"},{"points":["Critical Thinking","Resourcefulness","Solution Implementation"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:42.536Z","updatedAt":"2025-08-12T09:52:42.536Z"},{"id":"29487b2c-b57b-49ee-b310-ab273d31cacf","tenantId":"8f3301dd-d93b-4862-a711-0648c7c25559","useCaseId":null,"title":"Senior Legal Counsel","description":"As a key advisor at Allianz Australia, you'll provide strategic legal guidance within the financial services sector. You'll handle complex legal matters, ensure compliance, manage risk, and support business objectives, working collaboratively in a dynamic company of 5,001-10,000 employees.","department":"Underwriting","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior Management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize deep understanding of financial regulations and compliance to offer strategic legal advice that aligns with business objectives and regulatory requirements.","Collaborate with senior management to formulate legal strategies and ensure adherence to evolving legal standards."],"heading":"Provide Strategic Legal Guidance"},{"points":["Lead the resolution of intricate legal issues by applying advanced knowledge of corporate law and financial services regulations.","Ensure that all legal matters are handled with high precision and accuracy, safeguarding the company's interests effectively."],"heading":"Manage Complex Legal Matters"},{"points":["Develop and implement comprehensive compliance programs to mitigate legal risks.","Conduct regular legal audits and risk assessments, ensuring the organization adheres to all relevant laws and industry standards with minimal supervision."],"heading":"Ensure Compliance and Risk Management"},{"points":["Support various business units by providing tailored legal solutions that enhance operational efficiencies and drive business growth.","Employ a consultative approach to anticipate legal needs and proactively address potential legal challenges."],"heading":"Facilitate Business Objectives"},{"points":["Lead the negotiation and drafting of complex contracts and agreements to ensure favorable terms and mitigate potential risks.","Possess the authority to sign terms and conditions and make critical decisions on pricing strategy without direct oversight."],"heading":"Negotiate and Draft Legal Agreements"},{"points":["Communicate effectively with senior management and executive stakeholders to influence behavior and drive compliance with legal mandates.","Leverage expert negotiation skills to maintain robust relationships and achieve consensus on critical legal matters."],"heading":"Influence and Manage Key Stakeholders"},{"points":["Identify opportunities for significant improvements in the legal division's processes and functions, recommending actionable strategies that enhance overall efficiency and effectiveness.","Exercise high autonomy in proposing and implementing these changes."],"heading":"Recommend Divisional Function Improvements"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Extensive experience in providing strategic legal guidance within the financial services sector, with a focus on managing complex legal matters and ensuring compliance.","Strong track record of supporting business objectives through effective risk management and strategic advice, leveraging over 5 years of technical expertise.","Possession of a Master’s degree, such as an MBA or specialized legal study, complementing over 5 years of leadership experience in a large, dynamic organization."],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Corporate Law","Contract Law","Insurance Law"],"heading":"Legal Knowledge"},{"points":["Regulatory Analysis","Policy Implementation","Risk Assessment"],"heading":"Regulatory Compliance"},{"points":["Legal Research","Problem Solving","Critical Analysis"],"heading":"Analytical Thinking"},{"points":["Negotiation","Written Communication","Verbal Communication"],"heading":"Communication Skills"},{"points":["Judgment","Strategic Planning","Risk Analysis"],"heading":"Decision-Making"},{"points":["Mentoring","Conflict Resolution","Collaboration"],"heading":"Team Leadership"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:20.933Z","updatedAt":"2025-08-12T09:52:20.933Z"},{"id":"a54a820f-832a-4ea9-ae81-d08f57a8002c","tenantId":"8f3301dd-d93b-4862-a711-0648c7c25559","useCaseId":null,"title":"Senior Communicator","description":"Join Allianz Australia to drive impactful communication strategies within the financial services sector. Collaborate with a diverse team in a large organization, engaging stakeholders to enhance understanding and alignment. Leverage your expertise to shape messaging and deliver key insights effectively.","department":"HR","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":4,"experienceMax":5,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize advanced communication skills to create, adapt, and execute comprehensive communication plans that effectively convey complex financial services information to diverse audiences.","Achieve targeted stakeholder engagement and understanding by using data-driven insights and knowledge of best practices in corporate communication."],"heading":"Develop and Implement Communication Strategies"},{"points":["Facilitate collaboration across teams and departments within Allianz Australia to ensure alignment of messaging and communication strategies.","Employ agile methodologies and project management tools such as Trello or Jira to coordinate efforts and stay aligned with organizational objectives."],"heading":"Stakeholder Engagement and Collaboration"},{"points":["Produce high-quality, persuasive content, including speeches, presentations, and digital media materials.","Leverage expertise in storytelling and narrative building to enhance the impact of communications, aligning with brand voice and strategic goals."],"heading":"Content Creation and Messaging"},{"points":["Use interpersonal and negotiation skills to influence behavior change and secure buy-in from stakeholders despite having no direct authority.","Implement strategies that drive stakeholder alignment and organizational change, contributing to the company’s goals."],"heading":"Influence and Drive Change"},{"points":["Offer expert guidance and technical training to junior team members or peers, helping them develop skills and understanding in communication strategies and techniques.","Mentor and support team members in their professional growth while fostering a collaborative learning environment."],"heading":"Provide Subject Matter Guidance"},{"points":["Utilize analytics tools to evaluate the effectiveness of communication strategies and campaigns.","Conduct regular assessments and report on key metrics to identify areas for improvement and achieve performance targets aligned with business objectives."],"heading":"Monitor and Analyze Communication Efforts"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Embraces change, seeing it as an opportunity to learn and grow","Supports others in adapting to change and manages resistance","Uses effective change management strategies to ensure smooth transitions","Leverages digital platforms to facilitate and communicate change initiatives"],"heading":"Embrace Change"},{"points":["Identifies issues in existing systems and processes that may not be obvious to others","Challenges the status quo and offers progressive ideas and solutions","Recognises ideas of all stakeholders and encourages innovative approaches","Embraces digital opportunities in data analytics to improve processes and customer insights"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Degree in Communications, Journalism, or a related field","Proven experience in developing and implementing communication strategies within the financial services industry","Expertise in stakeholder engagement, with a track record of enhancing understanding and alignment across large organizations"],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Advanced"],"heading":"Verbal Communication"},{"points":[],"heading":"Public Speaking"},{"points":[],"heading":"Negotiation"},{"points":[],"heading":"Active Listening"},{"points":["Advanced"],"heading":"Written Communication"},{"points":[],"heading":"Report Writing"},{"points":[],"heading":"Content Creation"},{"points":[],"heading":"Email Etiquette"},{"points":["Advanced"],"heading":"Interpersonal Skills"},{"points":[],"heading":"Team Collaboration"},{"points":[],"heading":"Conflict Resolution"},{"points":[],"heading":"Empathy"},{"points":["Advanced"],"heading":"Strategic Communication"},{"points":[],"heading":"Communication Planning"},{"points":[],"heading":"Stakeholder Management"},{"points":[],"heading":"Message Tailoring"},{"points":["Expert"],"heading":"Crisis Communication"},{"points":[],"heading":"Crisis Management"},{"points":[],"heading":"Media Handling"},{"points":[],"heading":"Reputation Management"},{"points":["Intermediate"],"heading":"Cultural Awareness"},{"points":[],"heading":"Global Communication"},{"points":[],"heading":"Diversity Awareness"},{"points":[],"heading":"Cultural Sensitivity"},{"points":["Advanced"],"heading":"Digital Communication Tools"},{"points":[],"heading":"Social Media"},{"points":[],"heading":"Webinars"},{"points":[],"heading":"Digital Content Creation"},{"points":["Intermediate"],"heading":"Data Analysis"},{"points":[],"heading":"Survey Analysis"},{"points":[],"heading":"Metrics Evaluation"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:20.924Z","updatedAt":"2025-08-12T09:52:20.924Z"},{"id":"3ac06fb3-47d5-4834-8d09-2f861ad4dddf","tenantId":"8f3301dd-d93b-4862-a711-0648c7c25559","useCaseId":null,"title":"Business Manager","description":"Join Allianz Australia as a Business Manager in our Sydney-based financial services department, where you'll play a pivotal role in driving strategic growth and operational excellence. Collaborate with senior management to align departmental goals with organisational objectives, while overseeing daily operations to enhance efficiency and customer satisfaction. Build strong relationships with internal and external stakeholders, ensuring compliance with regulatory standards and mitigating risks. This role offers a unique opportunity to contribute to long-term financial strategies and expand our market presence in the insurance industry.","department":"financial services","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic business plans to drive growth and profitability within the financial services department.","Collaborate with senior management to align departmental objectives with organisational goals.","Analyse market trends and competitor activities to identify opportunities for business expansion.","Contribute to the development of long-term financial strategies to enhance the company's market position."],"heading":"Strategy and Planning"},{"points":["Oversee daily operations to ensure efficiency and effectiveness in service delivery.","Implement process improvements to enhance operational performance and customer satisfaction.","Manage resource allocation to optimise productivity and achieve departmental objectives.","Monitor financial performance and implement corrective actions to meet budgetary targets.","Ensure the timely and accurate reporting of operational metrics to senior management."],"heading":"Operations"},{"points":["Foster strong relationships with internal departments to facilitate cross-functional collaboration.","Communicate business objectives and performance updates to internal stakeholders effectively.","Support team leaders in achieving their goals by providing guidance and resources."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key external partners to support business objectives.","Represent the organisation in industry forums and networking events to enhance brand visibility.","Negotiate contracts and agreements with external stakeholders to ensure favourable terms."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with Australian regulatory standards and industry best practices.","Identify and mitigate potential risks to safeguard the organisation's interests.","Develop and implement governance frameworks to uphold ethical and legal standards."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires a customer centric culture to model innovative customer experiences","Engages customers (internal and external) to gain insights and perspectives that informs Group’s future","Evaluates and aligns Group’s operating model to the strategic priorities of Group, improving customer service experiences and financial performance","Leads and leverages digital transformation initiatives to create extraordinary customer experiences"],"heading":"Delight Customers"},{"points":["Leads significant communications, negotiating, and managing complex stakeholder relationships","Demonstrates high level 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processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Master's degree in Business Administration (MBA) or a specialized field relevant to the financial services industry","Minimum of 5 years of experience in developing strategic initiatives within a divisional function in financial services","Demonstrated expertise in optimizing business efficiency and implementing innovative solutions across diverse teams"],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Motivation","Mentorship"],"heading":"Leadership"},{"points":["Budgeting","Financial Planning","Data Analysis"],"heading":"Financial Acumen"},{"points":["Vision Setting","Goal Setting","Resource Allocation"],"heading":"Strategic Planning"},{"points":["Verbal Communication","Written Communication","Presentation Skills"],"heading":"Communication"},{"points":["Risk Assessment","Mitigation Planning","Compliance"],"heading":"Risk Management"},{"points":["Client Engagement","Feedback Management","Customer Retention"],"heading":"Customer Relationship Management"},{"points":["Project Coordination","Timeline Management","Resource Management"],"heading":"Project Management"},{"points":["Critical Thinking","Root Cause Analysis","Decision Making"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:20.914Z","updatedAt":"2025-08-12T09:52:20.914Z"},{"id":"c4fb825d-ce0b-48be-983b-475941e2eff7","tenantId":"8f3301dd-d93b-4862-a711-0648c7c25559","useCaseId":null,"title":"Claims Manager","description":"Join Allianz Australia as a Claims Manager in Sydney, where you'll lead strategic initiatives to enhance claims processing efficiency and effectiveness. Oversee daily operations, ensuring timely and accurate claims handling while fostering team development. Collaborate with internal and external stakeholders to align strategies and resolve complex issues. Drive compliance with Australian regulatory standards and innovate within the claims management function. This role offers a unique opportunity to influence business objectives and advance your career in a dynamic, supportive environment within a leading insurance organisation.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance claims processing efficiency and effectiveness.","Analyse market trends and competitor strategies to inform claims management practices.","Collaborate with senior management to align claims strategies with overall business objectives.","Identify opportunities for process improvements and innovation within the claims management function."],"heading":"Strategy and Planning"},{"points":["Oversee the daily operations of the claims department to ensure timely and accurate processing of claims.","Implement best practices in claims handling to optimise resource utilisation and customer satisfaction.","Monitor and evaluate the performance of claims teams to ensure adherence to service standards.","Facilitate training and development programs to enhance the skills and knowledge of claims staff.","Ensure effective resolution of complex claims issues in a timely manner."],"heading":"Operations"},{"points":["Collaborate with underwriting and actuarial teams to ensure alignment on claims policies and procedures.","Communicate effectively with senior management to provide updates on claims performance and challenges.","Work closely with IT and data analytics teams to leverage technology for improved claims processing."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong relationships with external partners, including brokers and service providers.","Represent the organisation in industry forums and events to enhance brand reputation and knowledge sharing.","Negotiate with external parties to resolve disputes and ensure favourable outcomes for the organisation."],"heading":"External Stakeholder Management"},{"points":["Ensure all claims processes comply with relevant Australian regulatory standards and industry guidelines.","Identify and mitigate risks associated with claims management to protect the organisation's interests.","Develop and maintain robust governance frameworks to support ethical and transparent claims handling."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and 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Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Performance Evaluation","Mentoring"],"heading":"Leadership"},{"points":["Claims Assessment","Fraud Detection","Regulatory Compliance"],"heading":"Claims Processing"},{"points":["Problem Solving","Data Analysis","Decision Making"],"heading":"Analytical Thinking"},{"points":["Negotiation","Conflict Resolution","Interpersonal Skills"],"heading":"Communication"},{"points":["Risk Assessment","Risk Mitigation","Contingency Planning"],"heading":"Risk Management"},{"points":["Client Relationship Management","Complaint Handling","Empathy"],"heading":"Customer Service"},{"points":["Prioritization","Scheduling","Goal Setting"],"heading":"Time Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:20.905Z","updatedAt":"2025-08-12T09:52:20.905Z"},{"id":"287c466a-f3eb-4526-b2fa-b6bd3106fe2b","tenantId":"8f3301dd-d93b-4862-a711-0648c7c25559","useCaseId":null,"title":"Sr. Legal Counsel","description":"Join Allianz Australia to provide expert legal guidance and manage complex legal matters, supporting business objectives and ensuring compliance. Collaborate with diverse teams, uphold high ethical standards, and influence decision-making. Drive strategic initiatives and mitigate legal risks effectively.","department":"HR","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Head of Legal","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop new ways of using a specific body of knowledge which applies to work assignments, or may involve the integration of other specific bodies of knowledge.","Make policy recommendations to others and to implement programs involving major change which may impact on other areas of operation across the function.","Assist in the management of a large functional unit with a diverse or complex set of functions and significant resources.","Manage a small and specialised unit where significant innovation, initiative and/or judgment are required."],"heading":""}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises 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Academic Qualifications"},{"points":["Admission as a Solicitor or Barrister in an Australian State or Territory","Current practising certificate issued by the Law Society of New South Wales","Membership with the Law Council of Australia","Compliance with Continuing Professional Development (CPD) requirements","Registration with the Australian Securities and Investments Commission (ASIC) if applicable"],"heading":"Professional Licenses"},{"points":["Certification in Risk Management from the Risk Management Institute of Australasia (RMIA)","Fellowship or membership with the Australian Insurance Law Association (AILA)","Certification in Corporate Governance from the Governance Institute of Australia","Accreditation in Alternative Dispute Resolution (ADR) from an Australian body","Completion of a recognised course in compliance and regulatory affairs"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Contract Law","Employment 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Skills"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:20.896Z","updatedAt":"2025-08-12T09:52:20.896Z"},{"id":"258974e2-e8ce-4848-ad8e-ba7798255054","tenantId":"8f3301dd-d93b-4862-a711-0648c7c25559","useCaseId":null,"title":"Communications Expert","description":"Join a dynamic team at Allianz Australia, where you'll craft compelling communication strategies to enhance brand presence and stakeholder engagement. Utilize your creativity and expertise to drive impactful campaigns, ensuring consistency across all channels and fostering a strong corporate narrative.","department":"Marketing","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":3,"experienceMax":5,"educationRequired":null,"reportingTo":"Head of Communications","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Developing and executing comprehensive communication plans that effectively convey the corporate strategy to various stakeholders, ensuring consistent messaging across all channels"],"heading":"Strategic Communication Development"},{"points":["Creating high-quality multimedia content such as articles, presentations, videos, and social media posts that translate the corporate strategy into engaging communication initiatives","Managing C-level communications and executive positioning"],"heading":"Content Creation"},{"points":["Maintaining editorial oversight of both internal and external communications to ensure messaging consistency and alignment with Allianz's strategic objective"],"heading":"Editorial Oversight"},{"points":["Close collaboration with local communicators across different countries to ensure aligned messaging regarding the transformation strategy and other corporate initiatives"],"heading":"Collaboration with Stakeholders"},{"points":["Fostering engagement within the company, overseeing community management activities and driving brand advocacy among employees"],"heading":"Community Engagement"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Demonstrates hunger for change, is comfortable with ambiguity and uncertainty","Proactively drives change and encourages others to embrace it","Anticipates change and prepares the team to respond effectively","Utilises data and digital tools to drive change management processes"],"heading":"Embrace Change"},{"points":["Seeks ways to continuously improve and empowers others to challenge the status quo","Thinks laterally and finds ways to achieve extraordinary outcomes","Monitors trends and ideas and shares insights to add value","Pushes barriers, displaying persistence, even in the face of failure","Leverages data analytics through digital platforms to generate insights on customer experience, business performance and risks"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Communications, Public Relations, or a related field","Graduate Certificate in Marketing or Corporate Communications","Diploma in Media and Communications"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on communications and marketing within the insurance industry."],"heading":"Professional Licenses"},{"points":["Certification from the Public Relations Institute of Australia (PRIA)","Advanced Certificate in Marketing from the Australian Marketing Institute (AMI)","Digital Marketing Certification from the Australian Institute of Management (AIM)"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Public Speaking","Interpersonal Skills","Negotiation"],"heading":"Verbal Communication"},{"points":["Copywriting","Editing","Content Creation"],"heading":"Written Communication"},{"points":["Social Media Management","SEO","Email Campaigns"],"heading":"Digital Marketing"},{"points":["Press Release Writing","Media Outreach","Crisis Communication"],"heading":"Media Relations"},{"points":["Task Coordination","Time Management","Resource Allocation"],"heading":"Project Management"},{"points":["Data Analysis","Market Research","Problem Solving"],"heading":"Analytical Skills"},{"points":["Brand Strategy","Reputation Management","Brand Messaging"],"heading":"Brand Management"},{"points":["Diversity Awareness","Inclusive Communication","Cross-Cultural Understanding"],"heading":"Cultural Sensitivity"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:20.883Z","updatedAt":"2025-08-12T09:52:20.883Z"},{"id":"85265925-11f0-4a13-974b-ff464334c50d","tenantId":"8f3301dd-d93b-4862-a711-0648c7c25559","useCaseId":null,"title":"Senior Motor Underwriter","description":"As a key member of our team, you will evaluate and analyze motor underwriting cases, leverage your expertise to provide risk assessments, and collaborate with stakeholders to ensure optimal client solutions. Your role will drive profitability and contribute to strategy development while maintaining compliance standards.","department":"Underwriting","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Apply body of broad technical knowledge and experience, including the development of areas of specialist expertise.","Perform tasks/assignments which require proficiency in the work area’s rules, regulations, processes and techniques and how they interact with other related functions.","Solve problems through the standard application of theoretical principles and techniques at a tertiary degree level.","May develop new equipment to general specifications."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and 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motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business, Finance, or a related field","Diploma in Insurance Broking or Underwriting","Certificate IV in General Insurance"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for motor underwriting roles in Australia"],"heading":"Professional Licenses"},{"points":["ANZIIF (Australian and New Zealand Institute of Insurance and Finance) Senior Associate","Certified Insurance Professional (CIP) from ANZIIF","Membership with the Insurance Council of Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Analyzing Risk Factors","Quantitative Analysis","Risk Mitigation Planning"],"heading":"Risk Assessment"},{"points":["Policy Structure","Regulatory Compliance","Claims Management"],"heading":"Insurance Policy Knowledge"},{"points":["Evaluating Alternatives","Strategic Thinking","Problem Solving"],"heading":"Decision Making"},{"points":["Data Interpretation","Trend Analysis","Scenario Analysis"],"heading":"Analytical Skills"},{"points":["Negotiation","Client Interaction","Report Writing"],"heading":"Communication Skills"},{"points":["Reviewing Documents","Error Detection","Quality Control"],"heading":"Attention to Detail"},{"points":["Motivating Teams","Delegating Tasks","Conflict Resolution"],"heading":"Team 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Reporting to the GM PCOP&R, you'll drive process innovation, optimise resource allocation, and enhance service delivery. With 5 to 15 years of experience, you'll foster strong stakeholder relationships, manage budgets, and ensure compliance with Australian regulations. This role offers a unique opportunity to influence industry standards and contribute to Allianz's growth in the insurance sector, making a significant impact on both internal operations and external partnerships.","department":"Operations","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":15,"educationRequired":null,"reportingTo":"GM PCOP&R","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance operational efficiency within the P&R department, aligning with organisational goals.","Lead the annual planning process, ensuring alignment with broader business objectives and market trends in the insurance industry.","Identify and evaluate new opportunities for process improvements and innovation within the department.","Collaborate with senior leadership to set long-term objectives and key performance indicators for the P&R function."],"heading":"Strategy and Planning"},{"points":["Oversee daily operations of the P&R department, ensuring processes are efficient and meet quality standards.","Implement best practices in operational management to optimise resource allocation and productivity.","Monitor and analyse operational performance, providing insights and recommendations for continuous improvement.","Ensure effective management of departmental budgets, aligning expenditure with strategic priorities.","Drive the adoption of technology solutions to enhance operational capabilities and service delivery."],"heading":"Operations"},{"points":["Foster strong relationships with internal stakeholders to ensure alignment and support for P&R initiatives.","Facilitate cross-departmental collaboration to achieve shared business objectives and enhance service delivery.","Communicate effectively with senior management, providing updates on departmental performance and strategic initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key external partners and vendors to support operational goals.","Represent the organisation in industry forums and events to enhance brand reputation and influence.","Negotiate and manage contracts with external service providers, ensuring alignment with organisational standards and objectives."],"heading":"External Stakeholder Management"},{"points":["Ensure all departmental activities comply with relevant Australian regulatory standards and industry best practices.","Develop and implement risk management strategies to mitigate potential operational risks within the P&R function.","Maintain robust governance frameworks to ensure accountability and transparency in departmental operations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires a customer centric culture to model innovative customer experiences","Engages customers (internal and external) to gain insights and perspectives that informs Group’s future","Evaluates and aligns Group’s operating model to the strategic priorities of Group, improving customer service experiences and financial performance","Leads and leverages digital transformation initiatives to create extraordinary customer experiences"],"heading":"Delight Customers"},{"points":["Leads significant communications, negotiating, and managing complex stakeholder relationships","Demonstrates high level communication skills to influence key stakeholders and drive strategic outcomes","Establishes a culture of transparent and effective communication throughout the organisation","Champions the use of digital communication tools to drive engagement and collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and 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confidence in self and others to embrace challenges and opportunities, recognising and celebrating successes"],"heading":"Motivate Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Finance, or a related field","Master's degree in Business Administration (MBA) or equivalent is highly regarded","Relevant coursework in insurance, risk management, or operations management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on operations and management within the insurance industry"],"heading":"Professional Licenses"},{"points":["Certified Insurance Professional (CIP) from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Fellowship of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF Fellow)","Certificate IV in General Insurance from a recognised Australian institution"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Conflict Resolution","Strategic Vision"],"heading":"Leadership"},{"points":["Process Optimization","Resource Allocation","Performance Metrics"],"heading":"Operational Strategy"},{"points":["Budget Management","Financial Analysis","Cost Reduction"],"heading":"Financial Acumen"},{"points":["Agile Methodologies","Risk Assessment","Stakeholder Management"],"heading":"Project Management"},{"points":["Negotiation","Public Speaking","Written Communication"],"heading":"Communication Skills"},{"points":["Talent Acquisition","Employee Engagement","Performance Management"],"heading":"Human Resources Management"},{"points":["Data Visualization","Statistical Analysis","Reporting Tools"],"heading":"Data Analysis"},{"points":["Cultural Change","Stakeholder Engagement","Implementation Planning"],"heading":"Change Management"},{"points":["Policy Development","Risk Management","Quality Assurance"],"heading":"Regulatory Compliance"},{"points":["Client Feedback","Service Improvement","Customer Retention Strategies"],"heading":"Customer Relationship Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:20.865Z","updatedAt":"2025-08-12T09:52:20.865Z"},{"id":"08fdb1c7-d81c-47f7-a83b-ead8aebef140","tenantId":"8f3301dd-d93b-4862-a711-0648c7c25559","useCaseId":null,"title":"Customer 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Your responsibility includes enhancing customer satisfaction through effective communication and problem-solving, fostering positive relationships, and promoting Allianz's products.","department":"Customer Service","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Acting as a technical referral and escalation point for claims staff, assisting with technical advice and disputes.","Identifying trends from technical complaints to improve customer and business outcomes.","Supporting the Quality Assurance Framework, providing training at individual and team levels, and assist with onboarding new staff.","Managing a portfolio of claims, making commercial decisions that benefit Allianz and the customer, adhering to the General Insurance Code of Practice.","Establishing and maintaining effective working relationships across Allianz and for supporting the delivery of Group TEX frameworks."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Understands the interdependence of Group goals, taking into account wider operational context and eliminates obstacles","Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes","Evaluates progress and re-prioritises work regularly based on changing needs","Establishes systems and procedures to guide work and track progress"],"heading":"Drive Business 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organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Customer Engagement","Diploma of Business Administration","Bachelor's degree in Business or related field"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on customer service within the insurance industry."],"heading":"Professional Licenses"},{"points":["Certificate IV in Financial Services","Insurance Professional Certification from ANZIIF (Australian and New Zealand Institute of Insurance and Finance)","Customer Service Institute of Australia (CSIA) Certification"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Clear Articulation","Empathy"],"heading":"Communication Skills"},{"points":["Analytical Thinking","Creativity","Decision Making"],"heading":"Problem Solving"},{"points":["CRM Software","Ticketing Systems","Microsoft Office"],"heading":"Technical Proficiency"},{"points":["Prioritization","Deadline Management","Punctuality"],"heading":"Time Management"},{"points":["Negotiation","Mediation","Diplomacy"],"heading":"Conflict Resolution"},{"points":["Product Features","User Guide","Pricing Details"],"heading":"Product Knowledge"},{"points":["Flexibility","Quick Learning","Handling Change"],"heading":"Adaptability"}],"isCompleted":false,"levelsBelowCeo":6,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:20.856Z","updatedAt":"2025-08-12T09:52:20.856Z"},{"id":"e23d64f3-b4de-45a0-b7ae-389880255227","tenantId":"8f3301dd-d93b-4862-a711-0648c7c25559","useCaseId":null,"title":"Claims Support Officer","description":"The primary purpose of this role is to provide administrative support to the National Liability Claims team to ensure claims are managed in a timely and cost-efficient manner in alignment with the business unit's objectives.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"National Liability Claims team","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Supporting the National Liability Claims team with day-to-day duties of claims administration, demonstrating high attention to detail.","Completing and sending letters, arranging appointments, sending emails and other administrative duties as required.","Liasing with both internal stakeholder and external stakeholders and suppliers to establish and maintain effective and appropriate administrative processes.","Manage applicable work queues / mailbox tracking all necessary actions to ensure deadlines are met.","Handling the financial aspects of claims, including processing payments, banking and assisting with internal claims processes.","Actively contribute to the achievement of business targets and participate in departmental projects as required."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Business Administration or equivalent","Diploma of Insurance Broking or related field","Completion of relevant short courses in insurance or claims management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it is primarily administrative and does not involve direct insurance advising or broking."],"heading":"Professional Licenses"},{"points":["Certificate IV in General Insurance from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Membership with ANZIIF as an Affiliate or Associate","Completion of ANZIIF's Claims Handling and Management course"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Empathy","Problem Solving"],"heading":"Customer Service"},{"points":["Data Entry Accuracy","Document Verification","Error Identification"],"heading":"Attention to Detail"},{"points":["Written Communication","Verbal Communication","Non-verbal Communication"],"heading":"Communication"},{"points":["Prioritization","Meeting Deadlines","Multitasking"],"heading":"Time Management"},{"points":["Microsoft Office","Data Entry Software","Email Management"],"heading":"Computer Literacy"},{"points":["Collaboration","Conflict Resolution","Flexibility"],"heading":"Teamwork"},{"points":["Critical Thinking","Resourcefulness","Solution Implementation"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:20.844Z","updatedAt":"2025-08-12T09:52:20.844Z"},{"id":"2c8bd533-d515-464a-90fc-0dc9f3724b4b","tenantId":"f1a4699c-b424-4d2d-99fd-10c9ccdc6306","useCaseId":null,"title":"Senior Legal Counsel","description":"As a key advisor at Allianz Australia, you'll provide strategic legal guidance within the financial services sector. You'll handle complex legal matters, ensure compliance, manage risk, and support business objectives, working collaboratively in a dynamic company of 5,001-10,000 employees.","department":"Underwriting","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior Management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize deep understanding of financial regulations and compliance to offer strategic legal advice that aligns with business objectives and regulatory requirements.","Collaborate with senior management to formulate legal strategies and ensure adherence to evolving legal standards."],"heading":"Provide Strategic Legal Guidance"},{"points":["Lead the resolution of intricate legal issues by applying advanced knowledge of corporate law and financial services regulations.","Ensure that all legal matters are handled with high precision and accuracy, safeguarding the company's interests effectively."],"heading":"Manage Complex Legal Matters"},{"points":["Develop and implement comprehensive compliance programs to mitigate legal risks.","Conduct regular legal audits and risk assessments, ensuring the organization adheres to all relevant laws and industry standards with minimal supervision."],"heading":"Ensure Compliance and Risk Management"},{"points":["Support various business units by providing tailored legal solutions that enhance operational efficiencies and drive business growth.","Employ a consultative approach to anticipate legal needs and proactively address potential legal challenges."],"heading":"Facilitate Business Objectives"},{"points":["Lead the negotiation and drafting of complex contracts and agreements to ensure favorable terms and mitigate potential risks.","Possess the authority to sign terms and conditions and make critical decisions on pricing strategy without direct oversight."],"heading":"Negotiate and Draft Legal Agreements"},{"points":["Communicate effectively with senior management and executive stakeholders to influence behavior and drive compliance with legal mandates.","Leverage expert negotiation skills to maintain robust relationships and achieve consensus on critical legal matters."],"heading":"Influence and Manage Key Stakeholders"},{"points":["Identify opportunities for significant improvements in the legal division's processes and functions, recommending actionable strategies that enhance overall efficiency and effectiveness.","Exercise high autonomy in proposing and implementing these changes."],"heading":"Recommend Divisional Function Improvements"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and 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Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Extensive experience in providing strategic legal guidance within the financial services sector, with a focus on managing complex legal matters and ensuring compliance.","Strong track record of supporting business objectives through effective risk management and strategic advice, leveraging over 5 years of technical expertise.","Possession of a Master’s degree, such as an MBA or specialized legal study, complementing over 5 years of leadership experience in a large, dynamic organization."],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Corporate Law","Contract Law","Insurance Law"],"heading":"Legal Knowledge"},{"points":["Regulatory Analysis","Policy Implementation","Risk Assessment"],"heading":"Regulatory Compliance"},{"points":["Legal Research","Problem Solving","Critical Analysis"],"heading":"Analytical Thinking"},{"points":["Negotiation","Written Communication","Verbal Communication"],"heading":"Communication Skills"},{"points":["Judgment","Strategic Planning","Risk Analysis"],"heading":"Decision-Making"},{"points":["Mentoring","Conflict Resolution","Collaboration"],"heading":"Team Leadership"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:07.883Z","updatedAt":"2025-08-12T09:52:07.883Z"},{"id":"d9523657-19a1-4087-a974-d079eae80414","tenantId":"f1a4699c-b424-4d2d-99fd-10c9ccdc6306","useCaseId":null,"title":"Senior Communicator","description":"Join Allianz Australia to drive impactful communication strategies within the financial services sector. Collaborate with a diverse team in a large organization, engaging stakeholders to enhance understanding and alignment. Leverage your expertise to shape messaging and deliver key insights effectively.","department":"HR","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":4,"experienceMax":5,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize advanced communication skills to create, adapt, and execute comprehensive communication plans that effectively convey complex financial services information to diverse audiences.","Achieve targeted stakeholder engagement and understanding by using data-driven insights and knowledge of best practices in corporate communication."],"heading":"Develop and Implement Communication Strategies"},{"points":["Facilitate collaboration across teams and departments within Allianz Australia to ensure alignment of messaging and communication strategies.","Employ agile methodologies and project management tools such as Trello or Jira to coordinate efforts and stay aligned with organizational objectives."],"heading":"Stakeholder Engagement and Collaboration"},{"points":["Produce high-quality, persuasive content, including speeches, presentations, and digital media materials.","Leverage expertise in storytelling and narrative building to enhance the impact of communications, aligning with brand voice and strategic goals."],"heading":"Content Creation and Messaging"},{"points":["Use interpersonal and negotiation skills to influence behavior change and secure buy-in from stakeholders despite having no direct authority.","Implement strategies that drive stakeholder alignment and organizational change, contributing to the company’s goals."],"heading":"Influence and Drive Change"},{"points":["Offer expert guidance and technical training to junior team members or peers, helping them develop skills and understanding in communication strategies and techniques.","Mentor and support team members in their professional growth while fostering a collaborative learning environment."],"heading":"Provide Subject Matter Guidance"},{"points":["Utilize analytics tools to evaluate the effectiveness of communication strategies and campaigns.","Conduct regular assessments and report on key metrics to identify areas for improvement and achieve performance targets aligned with business objectives."],"heading":"Monitor and Analyze Communication Efforts"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Embraces change, seeing it as an opportunity to learn and grow","Supports others in adapting to change and manages resistance","Uses effective change management strategies to ensure smooth transitions","Leverages digital platforms to facilitate and communicate change initiatives"],"heading":"Embrace Change"},{"points":["Identifies issues in existing systems and processes that may not be obvious to others","Challenges the status quo and offers progressive ideas and solutions","Recognises ideas of all stakeholders and encourages innovative approaches","Embraces digital opportunities in data analytics to improve processes and customer insights"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Degree in Communications, Journalism, or a related field","Proven experience in developing and implementing communication strategies within the financial services industry","Expertise in stakeholder engagement, with a track record of enhancing understanding and alignment across large organizations"],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Advanced"],"heading":"Verbal Communication"},{"points":[],"heading":"Public Speaking"},{"points":[],"heading":"Negotiation"},{"points":[],"heading":"Active Listening"},{"points":["Advanced"],"heading":"Written Communication"},{"points":[],"heading":"Report Writing"},{"points":[],"heading":"Content Creation"},{"points":[],"heading":"Email Etiquette"},{"points":["Advanced"],"heading":"Interpersonal Skills"},{"points":[],"heading":"Team Collaboration"},{"points":[],"heading":"Conflict Resolution"},{"points":[],"heading":"Empathy"},{"points":["Advanced"],"heading":"Strategic Communication"},{"points":[],"heading":"Communication Planning"},{"points":[],"heading":"Stakeholder Management"},{"points":[],"heading":"Message Tailoring"},{"points":["Expert"],"heading":"Crisis Communication"},{"points":[],"heading":"Crisis Management"},{"points":[],"heading":"Media Handling"},{"points":[],"heading":"Reputation Management"},{"points":["Intermediate"],"heading":"Cultural Awareness"},{"points":[],"heading":"Global Communication"},{"points":[],"heading":"Diversity Awareness"},{"points":[],"heading":"Cultural Sensitivity"},{"points":["Advanced"],"heading":"Digital Communication Tools"},{"points":[],"heading":"Social Media"},{"points":[],"heading":"Webinars"},{"points":[],"heading":"Digital Content Creation"},{"points":["Intermediate"],"heading":"Data Analysis"},{"points":[],"heading":"Survey Analysis"},{"points":[],"heading":"Metrics Evaluation"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:07.875Z","updatedAt":"2025-08-12T09:52:07.875Z"},{"id":"3f4fb497-ae61-4dc8-8308-274643a2da13","tenantId":"f1a4699c-b424-4d2d-99fd-10c9ccdc6306","useCaseId":null,"title":"Business Manager","description":"Join Allianz Australia as a Business Manager in our Sydney-based financial services department, where you'll play a pivotal role in driving strategic growth and operational excellence. Collaborate with senior management to align departmental goals with organisational objectives, while overseeing daily operations to enhance efficiency and customer satisfaction. Build strong relationships with internal and external stakeholders, ensuring compliance with regulatory standards and mitigating risks. This role offers a unique opportunity to contribute to long-term financial strategies and expand our market presence in the insurance industry.","department":"financial services","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic business plans to drive growth and profitability within the financial services department.","Collaborate with senior management to align departmental objectives with organisational goals.","Analyse market trends and competitor activities to identify opportunities for business expansion.","Contribute to the development of long-term financial strategies to enhance the company's market position."],"heading":"Strategy and Planning"},{"points":["Oversee daily operations to ensure efficiency and effectiveness in service delivery.","Implement process improvements to enhance operational performance and customer satisfaction.","Manage resource allocation to optimise productivity and achieve departmental objectives.","Monitor financial performance and implement corrective actions to meet budgetary targets.","Ensure the timely and accurate reporting of operational metrics to senior management."],"heading":"Operations"},{"points":["Foster strong relationships with internal departments to facilitate cross-functional collaboration.","Communicate business objectives and performance updates to internal stakeholders effectively.","Support team leaders in achieving their goals by providing guidance and resources."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key external partners to support business objectives.","Represent the organisation in industry forums and networking events to enhance brand visibility.","Negotiate contracts and agreements with external stakeholders to ensure favourable terms."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with Australian regulatory standards and industry best practices.","Identify and mitigate potential risks to safeguard the organisation's interests.","Develop and implement governance frameworks to uphold ethical and legal standards."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Demonstrates 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communication skills to influence key stakeholders and drive strategic outcomes","Establishes a culture of transparent and effective communication throughout the organisation","Champions the use of digital communication tools to drive engagement and collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and 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Communication","Presentation Skills"],"heading":"Communication"},{"points":["Risk Assessment","Mitigation Planning","Compliance"],"heading":"Risk Management"},{"points":["Client Engagement","Feedback Management","Customer Retention"],"heading":"Customer Relationship Management"},{"points":["Project Coordination","Timeline Management","Resource Management"],"heading":"Project Management"},{"points":["Critical Thinking","Root Cause Analysis","Decision Making"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:07.866Z","updatedAt":"2025-08-12T09:52:07.866Z"},{"id":"8e732712-ff3b-48ca-9496-d2e9a724d5d1","tenantId":"f1a4699c-b424-4d2d-99fd-10c9ccdc6306","useCaseId":null,"title":"Claims Manager","description":"Join Allianz Australia as a Claims Manager in Sydney, where you'll lead strategic initiatives to enhance claims processing efficiency and effectiveness. Oversee daily operations, ensuring timely and accurate claims handling while fostering team development. Collaborate with internal and external stakeholders to align strategies and resolve complex issues. Drive compliance with Australian regulatory standards and innovate within the claims management function. This role offers a unique opportunity to influence business objectives and advance your career in a dynamic, supportive environment within a leading insurance organisation.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance claims processing efficiency and effectiveness.","Analyse market trends and competitor strategies to inform claims management practices.","Collaborate with senior management to align claims strategies with overall business objectives.","Identify opportunities for process improvements and innovation within the claims management function."],"heading":"Strategy and Planning"},{"points":["Oversee the daily operations of the claims department to ensure timely and accurate processing of claims.","Implement best practices in claims handling to optimise resource utilisation and customer satisfaction.","Monitor and evaluate the performance of claims teams to ensure adherence to service standards.","Facilitate training and development programs to enhance the skills and knowledge of claims staff.","Ensure effective resolution of complex claims issues in a timely manner."],"heading":"Operations"},{"points":["Collaborate with underwriting and actuarial teams to ensure alignment on claims policies and procedures.","Communicate effectively with senior management to provide updates on claims performance and challenges.","Work closely with IT and data analytics teams to leverage technology for improved claims processing."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong relationships with external partners, including brokers and service providers.","Represent the organisation in industry forums and events to enhance brand reputation and knowledge sharing.","Negotiate with external parties to resolve disputes and ensure favourable outcomes for the organisation."],"heading":"External Stakeholder Management"},{"points":["Ensure all claims processes comply with relevant Australian regulatory standards and industry guidelines.","Identify and mitigate risks associated with claims management to protect the organisation's interests.","Develop and maintain robust governance frameworks to support ethical and transparent claims handling."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and 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Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Performance Evaluation","Mentoring"],"heading":"Leadership"},{"points":["Claims Assessment","Fraud Detection","Regulatory Compliance"],"heading":"Claims Processing"},{"points":["Problem Solving","Data Analysis","Decision Making"],"heading":"Analytical Thinking"},{"points":["Negotiation","Conflict Resolution","Interpersonal Skills"],"heading":"Communication"},{"points":["Risk Assessment","Risk Mitigation","Contingency Planning"],"heading":"Risk Management"},{"points":["Client Relationship Management","Complaint Handling","Empathy"],"heading":"Customer Service"},{"points":["Prioritization","Scheduling","Goal Setting"],"heading":"Time 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Collaborate with diverse teams, uphold high ethical standards, and influence decision-making. Drive strategic initiatives and mitigate legal risks effectively.","department":"HR","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Head of Legal","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop new ways of using a specific body of knowledge which applies to work assignments, or may involve the integration of other specific bodies of knowledge.","Make policy recommendations to others and to implement programs involving major change which may impact on other areas of operation across the function.","Assist in the management of a large functional unit with a diverse or complex set of functions and significant resources.","Manage a small and specialised unit where significant innovation, initiative and/or judgment are required."],"heading":""}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises 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Academic Qualifications"},{"points":["Admission as a Solicitor or Barrister in an Australian State or Territory","Current practising certificate issued by the Law Society of New South Wales","Membership with the Law Council of Australia","Compliance with Continuing Professional Development (CPD) requirements","Registration with the Australian Securities and Investments Commission (ASIC) if applicable"],"heading":"Professional Licenses"},{"points":["Certification in Risk Management from the Risk Management Institute of Australasia (RMIA)","Fellowship or membership with the Australian Insurance Law Association (AILA)","Certification in Corporate Governance from the Governance Institute of Australia","Accreditation in Alternative Dispute Resolution (ADR) from an Australian body","Completion of a recognised course in compliance and regulatory affairs"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Contract Law","Employment 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Skills"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:07.849Z","updatedAt":"2025-08-12T09:52:07.849Z"},{"id":"57f372e4-83f6-4828-ab4b-34515207d4ae","tenantId":"f1a4699c-b424-4d2d-99fd-10c9ccdc6306","useCaseId":null,"title":"Communications Expert","description":"Join a dynamic team at Allianz Australia, where you'll craft compelling communication strategies to enhance brand presence and stakeholder engagement. Utilize your creativity and expertise to drive impactful campaigns, ensuring consistency across all channels and fostering a strong corporate narrative.","department":"Marketing","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":3,"experienceMax":5,"educationRequired":null,"reportingTo":"Head of Communications","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Developing and executing comprehensive communication plans that effectively convey the corporate strategy to various stakeholders, ensuring consistent messaging across all channels"],"heading":"Strategic Communication Development"},{"points":["Creating high-quality multimedia content such as articles, presentations, videos, and social media posts that translate the corporate strategy into engaging communication initiatives","Managing C-level communications and executive positioning"],"heading":"Content Creation"},{"points":["Maintaining editorial oversight of both internal and external communications to ensure messaging consistency and alignment with Allianz's strategic objective"],"heading":"Editorial Oversight"},{"points":["Close collaboration with local communicators across different countries to ensure aligned messaging regarding the transformation strategy and other corporate initiatives"],"heading":"Collaboration with Stakeholders"},{"points":["Fostering engagement within the company, overseeing community management activities and driving brand advocacy among employees"],"heading":"Community Engagement"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term 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Change"},{"points":["Seeks ways to continuously improve and empowers others to challenge the status quo","Thinks laterally and finds ways to achieve extraordinary outcomes","Monitors trends and ideas and shares insights to add value","Pushes barriers, displaying persistence, even in the face of failure","Leverages data analytics through digital platforms to generate insights on customer experience, business performance and risks"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Communications, Public Relations, or a related field","Graduate Certificate in Marketing or Corporate Communications","Diploma in Media and Communications"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on communications and marketing within the insurance industry."],"heading":"Professional Licenses"},{"points":["Certification from the Public Relations Institute of Australia (PRIA)","Advanced Certificate in Marketing from the Australian Marketing Institute (AMI)","Digital Marketing Certification from the Australian Institute of Management (AIM)"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Public Speaking","Interpersonal Skills","Negotiation"],"heading":"Verbal Communication"},{"points":["Copywriting","Editing","Content Creation"],"heading":"Written Communication"},{"points":["Social Media Management","SEO","Email Campaigns"],"heading":"Digital Marketing"},{"points":["Press Release Writing","Media Outreach","Crisis Communication"],"heading":"Media Relations"},{"points":["Task Coordination","Time Management","Resource Allocation"],"heading":"Project Management"},{"points":["Data Analysis","Market Research","Problem Solving"],"heading":"Analytical Skills"},{"points":["Brand Strategy","Reputation Management","Brand Messaging"],"heading":"Brand Management"},{"points":["Diversity Awareness","Inclusive Communication","Cross-Cultural Understanding"],"heading":"Cultural Sensitivity"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:07.840Z","updatedAt":"2025-08-12T09:52:07.840Z"},{"id":"41eadce1-e760-4666-a829-b92c0892eeb0","tenantId":"f1a4699c-b424-4d2d-99fd-10c9ccdc6306","useCaseId":null,"title":"Senior Motor Underwriter","description":"As a key member of our team, you will evaluate and analyze motor underwriting cases, leverage your expertise to provide risk assessments, and collaborate with stakeholders to ensure optimal client solutions. Your role will drive profitability and contribute to strategy development while maintaining compliance standards.","department":"Underwriting","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Apply body of broad technical knowledge and experience, including the development of areas of specialist expertise.","Perform tasks/assignments which require proficiency in the work area’s rules, regulations, processes and techniques and how they interact with other related functions.","Solve problems through the standard application of theoretical principles and techniques at a tertiary degree level.","May develop new equipment to general specifications."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Demonstrates hunger for change, is comfortable with ambiguity and uncertainty","Proactively drives change and encourages others to embrace it","Anticipates change and prepares the team to respond effectively","Utilises data and digital tools to drive change management processes"],"heading":"Embrace Change"},{"points":["Seeks ways to continuously improve and empowers others to challenge the status quo","Thinks laterally and finds ways to achieve extraordinary outcomes","Monitors trends and ideas and shares insights to add value","Pushes barriers, displaying persistence, even in the face of failure","Leverages data analytics through digital platforms to generate insights on customer experience, business performance and risks"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business, Finance, or a related field","Diploma in Insurance Broking or Underwriting","Certificate IV in General Insurance"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for motor underwriting roles in Australia"],"heading":"Professional Licenses"},{"points":["ANZIIF (Australian and New Zealand Institute of Insurance and Finance) Senior Associate","Certified Insurance Professional (CIP) from ANZIIF","Membership with the Insurance Council of Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Analyzing Risk Factors","Quantitative Analysis","Risk Mitigation Planning"],"heading":"Risk Assessment"},{"points":["Policy Structure","Regulatory Compliance","Claims Management"],"heading":"Insurance Policy Knowledge"},{"points":["Evaluating Alternatives","Strategic Thinking","Problem Solving"],"heading":"Decision Making"},{"points":["Data Interpretation","Trend Analysis","Scenario Analysis"],"heading":"Analytical Skills"},{"points":["Negotiation","Client Interaction","Report Writing"],"heading":"Communication Skills"},{"points":["Reviewing Documents","Error Detection","Quality Control"],"heading":"Attention to Detail"},{"points":["Motivating Teams","Delegating Tasks","Conflict Resolution"],"heading":"Team Leadership"}],"isCompleted":false,"levelsBelowCeo":6,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:07.830Z","updatedAt":"2025-08-12T09:52:07.830Z"},{"id":"56b16d1b-1a96-4603-a9d6-f71598baee0e","tenantId":"f1a4699c-b424-4d2d-99fd-10c9ccdc6306","useCaseId":null,"title":"Head of P&R","description":"Join Allianz Australia as the Head of P&R in Melbourne, where you'll lead strategic planning and operational excellence within the Operations department. Reporting to the GM PCOP&R, you'll drive process innovation, optimise resource allocation, and enhance service delivery. With 5 to 15 years of experience, you'll foster strong stakeholder relationships, manage budgets, and ensure compliance with Australian regulations. This role offers a unique opportunity to influence industry standards and contribute to Allianz's growth in the insurance sector, making a significant impact on both internal operations and external partnerships.","department":"Operations","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":15,"educationRequired":null,"reportingTo":"GM PCOP&R","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance operational efficiency within the P&R department, aligning with organisational goals.","Lead the annual planning process, ensuring alignment with broader business objectives and market trends in the insurance industry.","Identify and evaluate new opportunities for process improvements and innovation within the department.","Collaborate with senior leadership to set long-term objectives and key performance indicators for the P&R function."],"heading":"Strategy and Planning"},{"points":["Oversee daily operations of the P&R department, ensuring processes are efficient and meet quality standards.","Implement best practices in operational management to optimise resource allocation and productivity.","Monitor and analyse operational performance, providing insights and recommendations for continuous improvement.","Ensure effective management of departmental budgets, aligning expenditure with strategic priorities.","Drive the adoption of technology solutions to enhance operational capabilities and service delivery."],"heading":"Operations"},{"points":["Foster strong relationships with internal stakeholders to ensure alignment and support for P&R initiatives.","Facilitate cross-departmental collaboration to achieve shared business objectives and enhance service delivery.","Communicate effectively with senior management, providing updates on departmental performance and strategic initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key external partners and vendors to support operational goals.","Represent the organisation in industry forums and events to enhance brand reputation and influence.","Negotiate and manage contracts with external service providers, ensuring alignment with organisational standards and objectives."],"heading":"External Stakeholder Management"},{"points":["Ensure all departmental activities comply with relevant Australian regulatory standards and industry best practices.","Develop and implement risk management strategies to mitigate potential operational risks within the P&R function.","Maintain robust governance frameworks to ensure accountability and transparency in departmental operations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires a customer centric culture to model innovative customer experiences","Engages customers (internal and external) to gain insights and perspectives that informs Group’s future","Evaluates and aligns Group’s operating model to the strategic priorities of Group, improving customer service experiences and financial performance","Leads and leverages digital transformation initiatives to create extraordinary customer experiences"],"heading":"Delight Customers"},{"points":["Leads significant communications, negotiating, and managing complex stakeholder relationships","Demonstrates high level communication skills to influence key stakeholders and drive strategic outcomes","Establishes a culture of transparent and effective communication throughout the organisation","Champions the use of digital communication tools to drive engagement and collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Coaches and mentors others, facilitating their development and encouraging initiative and action that contributes to Group’s outcomes","Proactively seeks and reflects on feedback to identify development opportunities","Instils confidence in self and others to embrace challenges and opportunities, recognising and celebrating successes"],"heading":"Motivate Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Finance, or a related field","Master's degree in Business Administration (MBA) or equivalent is highly regarded","Relevant coursework in insurance, risk management, or operations management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on operations and management within the insurance industry"],"heading":"Professional Licenses"},{"points":["Certified Insurance Professional (CIP) from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Fellowship of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF Fellow)","Certificate IV in General Insurance from a recognised Australian institution"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Conflict Resolution","Strategic Vision"],"heading":"Leadership"},{"points":["Process Optimization","Resource Allocation","Performance Metrics"],"heading":"Operational Strategy"},{"points":["Budget Management","Financial Analysis","Cost Reduction"],"heading":"Financial Acumen"},{"points":["Agile Methodologies","Risk Assessment","Stakeholder Management"],"heading":"Project Management"},{"points":["Negotiation","Public Speaking","Written Communication"],"heading":"Communication Skills"},{"points":["Talent Acquisition","Employee Engagement","Performance Management"],"heading":"Human Resources Management"},{"points":["Data Visualization","Statistical Analysis","Reporting Tools"],"heading":"Data Analysis"},{"points":["Cultural Change","Stakeholder Engagement","Implementation Planning"],"heading":"Change Management"},{"points":["Policy Development","Risk Management","Quality Assurance"],"heading":"Regulatory Compliance"},{"points":["Client Feedback","Service Improvement","Customer Retention Strategies"],"heading":"Customer Relationship Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:07.821Z","updatedAt":"2025-08-12T09:52:07.821Z"},{"id":"d45c2da7-f723-4014-9cad-3c816d04619c","tenantId":"f1a4699c-b424-4d2d-99fd-10c9ccdc6306","useCaseId":null,"title":"Customer Advisor","description":"As part of Allianz Australia, you will ensure exceptional customer service by resolving inquiries, providing advice, and managing accounts. Your responsibility includes enhancing customer satisfaction through effective communication and problem-solving, fostering positive relationships, and promoting Allianz's products.","department":"Customer Service","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Acting as a technical referral and escalation point for claims staff, assisting with technical advice and disputes.","Identifying trends from technical complaints to improve customer and business outcomes.","Supporting the Quality Assurance Framework, providing training at individual and team levels, and assist with onboarding new staff.","Managing a portfolio of claims, making commercial decisions that benefit Allianz and the customer, adhering to the General Insurance Code of Practice.","Establishing and maintaining effective working relationships across Allianz and for supporting the delivery of Group TEX frameworks."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Understands the interdependence of Group goals, taking into account wider operational context and eliminates obstacles","Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes","Evaluates progress and re-prioritises work regularly based on changing needs","Establishes systems and procedures to guide work and track progress"],"heading":"Drive Business 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organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Customer Engagement","Diploma of Business Administration","Bachelor's degree in Business or related field"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on customer service within the insurance industry."],"heading":"Professional Licenses"},{"points":["Certificate IV in Financial Services","Insurance Professional Certification from ANZIIF (Australian and New Zealand Institute of Insurance and Finance)","Customer Service Institute of Australia (CSIA) Certification"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Clear Articulation","Empathy"],"heading":"Communication Skills"},{"points":["Analytical Thinking","Creativity","Decision Making"],"heading":"Problem Solving"},{"points":["CRM Software","Ticketing Systems","Microsoft Office"],"heading":"Technical Proficiency"},{"points":["Prioritization","Deadline Management","Punctuality"],"heading":"Time Management"},{"points":["Negotiation","Mediation","Diplomacy"],"heading":"Conflict Resolution"},{"points":["Product Features","User Guide","Pricing Details"],"heading":"Product Knowledge"},{"points":["Flexibility","Quick Learning","Handling Change"],"heading":"Adaptability"}],"isCompleted":false,"levelsBelowCeo":6,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:07.813Z","updatedAt":"2025-08-12T09:52:07.813Z"},{"id":"1b56a5ef-6016-4617-b3a2-29eb3b845fba","tenantId":"f1a4699c-b424-4d2d-99fd-10c9ccdc6306","useCaseId":null,"title":"Claims Support Officer","description":"The primary purpose of this role is to provide administrative support to the National Liability Claims team to ensure claims are managed in a timely and cost-efficient manner in alignment with the business unit's objectives.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"National Liability Claims team","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Supporting the National Liability Claims team with day-to-day duties of claims administration, demonstrating high attention to detail.","Completing and sending letters, arranging appointments, sending emails and other administrative duties as required.","Liasing with both internal stakeholder and external stakeholders and suppliers to establish and maintain effective and appropriate administrative processes.","Manage applicable work queues / mailbox tracking all necessary actions to ensure deadlines are met.","Handling the financial aspects of claims, including processing payments, banking and assisting with internal claims processes.","Actively contribute to the achievement of business targets and participate in departmental projects as required."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Business Administration or equivalent","Diploma of Insurance Broking or related field","Completion of relevant short courses in insurance or claims management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it is primarily administrative and does not involve direct insurance advising or broking."],"heading":"Professional Licenses"},{"points":["Certificate IV in General Insurance from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Membership with ANZIIF as an Affiliate or Associate","Completion of ANZIIF's Claims Handling and Management course"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Empathy","Problem Solving"],"heading":"Customer Service"},{"points":["Data Entry Accuracy","Document Verification","Error Identification"],"heading":"Attention to Detail"},{"points":["Written Communication","Verbal Communication","Non-verbal Communication"],"heading":"Communication"},{"points":["Prioritization","Meeting Deadlines","Multitasking"],"heading":"Time Management"},{"points":["Microsoft Office","Data Entry Software","Email Management"],"heading":"Computer Literacy"},{"points":["Collaboration","Conflict Resolution","Flexibility"],"heading":"Teamwork"},{"points":["Critical Thinking","Resourcefulness","Solution Implementation"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:52:07.802Z","updatedAt":"2025-08-12T09:52:07.802Z"},{"id":"84a20805-70aa-4dfb-ae69-143510d5061a","tenantId":"1b7ae3fc-cb8d-4ec8-92d5-709f59ced4c0","useCaseId":null,"title":"Senior Legal Counsel","description":"As a key advisor at Allianz Australia, you'll provide strategic legal guidance within the financial services sector. You'll handle complex legal matters, ensure compliance, manage risk, and support business objectives, working collaboratively in a dynamic company of 5,001-10,000 employees.","department":"Underwriting","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior Management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize deep understanding of financial regulations and compliance to offer strategic legal advice that aligns with business objectives and regulatory requirements.","Collaborate with senior management to formulate legal strategies and ensure adherence to evolving legal standards."],"heading":"Provide Strategic Legal Guidance"},{"points":["Lead the resolution of intricate legal issues by applying advanced knowledge of corporate law and financial services regulations.","Ensure that all legal matters are handled with high precision and accuracy, safeguarding the company's interests effectively."],"heading":"Manage Complex Legal Matters"},{"points":["Develop and implement comprehensive compliance programs to mitigate legal risks.","Conduct regular legal audits and risk assessments, ensuring the organization adheres to all relevant laws and industry standards with minimal supervision."],"heading":"Ensure Compliance and Risk Management"},{"points":["Support various business units by providing tailored legal solutions that enhance operational efficiencies and drive business growth.","Employ a consultative approach to anticipate legal needs and proactively address potential legal challenges."],"heading":"Facilitate Business Objectives"},{"points":["Lead the negotiation and drafting of complex contracts and agreements to ensure favorable terms and mitigate potential risks.","Possess the authority to sign terms and conditions and make critical decisions on pricing strategy without direct oversight."],"heading":"Negotiate and Draft Legal Agreements"},{"points":["Communicate effectively with senior management and executive stakeholders to influence behavior and drive compliance with legal mandates.","Leverage expert negotiation skills to maintain robust relationships and achieve consensus on critical legal matters."],"heading":"Influence and Manage Key Stakeholders"},{"points":["Identify opportunities for significant improvements in the legal division's processes and functions, recommending actionable strategies that enhance overall efficiency and effectiveness.","Exercise high autonomy in proposing and implementing these changes."],"heading":"Recommend Divisional Function Improvements"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and 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Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Extensive experience in providing strategic legal guidance within the financial services sector, with a focus on managing complex legal matters and ensuring compliance.","Strong track record of supporting business objectives through effective risk management and strategic advice, leveraging over 5 years of technical expertise.","Possession of a Master’s degree, such as an MBA or specialized legal study, complementing over 5 years of leadership experience in a large, dynamic organization."],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Corporate Law","Contract Law","Insurance Law"],"heading":"Legal Knowledge"},{"points":["Regulatory Analysis","Policy Implementation","Risk Assessment"],"heading":"Regulatory Compliance"},{"points":["Legal Research","Problem Solving","Critical Analysis"],"heading":"Analytical Thinking"},{"points":["Negotiation","Written Communication","Verbal Communication"],"heading":"Communication Skills"},{"points":["Judgment","Strategic Planning","Risk Analysis"],"heading":"Decision-Making"},{"points":["Mentoring","Conflict Resolution","Collaboration"],"heading":"Team Leadership"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:51:44.577Z","updatedAt":"2025-08-12T09:51:44.577Z"},{"id":"db91093f-5ba4-4608-92d4-8dd82b0792ee","tenantId":"1b7ae3fc-cb8d-4ec8-92d5-709f59ced4c0","useCaseId":null,"title":"Senior Communicator","description":"Join Allianz Australia to drive impactful communication strategies within the financial services sector. Collaborate with a diverse team in a large organization, engaging stakeholders to enhance understanding and alignment. Leverage your expertise to shape messaging and deliver key insights effectively.","department":"HR","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":4,"experienceMax":5,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize advanced communication skills to create, adapt, and execute comprehensive communication plans that effectively convey complex financial services information to diverse audiences.","Achieve targeted stakeholder engagement and understanding by using data-driven insights and knowledge of best practices in corporate communication."],"heading":"Develop and Implement Communication Strategies"},{"points":["Facilitate collaboration across teams and departments within Allianz Australia to ensure alignment of messaging and communication strategies.","Employ agile methodologies and project management tools such as Trello or Jira to coordinate efforts and stay aligned with organizational objectives."],"heading":"Stakeholder Engagement and Collaboration"},{"points":["Produce high-quality, persuasive content, including speeches, presentations, and digital media materials.","Leverage expertise in storytelling and narrative building to enhance the impact of communications, aligning with brand voice and strategic goals."],"heading":"Content Creation and Messaging"},{"points":["Use interpersonal and negotiation skills to influence behavior change and secure buy-in from stakeholders despite having no direct authority.","Implement strategies that drive stakeholder alignment and organizational change, contributing to the company’s goals."],"heading":"Influence and Drive Change"},{"points":["Offer expert guidance and technical training to junior team members or peers, helping them develop skills and understanding in communication strategies and techniques.","Mentor and support team members in their professional growth while fostering a collaborative learning environment."],"heading":"Provide Subject Matter Guidance"},{"points":["Utilize analytics tools to evaluate the effectiveness of communication strategies and campaigns.","Conduct regular assessments and report on key metrics to identify areas for improvement and achieve performance targets aligned with business objectives."],"heading":"Monitor and Analyze Communication Efforts"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific 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respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Embraces change, seeing it as an opportunity to learn and grow","Supports others in adapting to change and manages resistance","Uses effective change management strategies to ensure smooth transitions","Leverages digital platforms to facilitate and communicate change initiatives"],"heading":"Embrace Change"},{"points":["Identifies issues in existing systems and processes that may not be obvious to others","Challenges the status quo and offers progressive ideas and solutions","Recognises ideas of all stakeholders and encourages innovative approaches","Embraces digital opportunities in data analytics to improve processes and customer insights"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Degree in Communications, Journalism, or a related field","Proven experience in developing and implementing communication strategies within the financial services industry","Expertise in stakeholder engagement, with a track record of enhancing understanding and alignment across large organizations"],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Advanced"],"heading":"Verbal Communication"},{"points":[],"heading":"Public Speaking"},{"points":[],"heading":"Negotiation"},{"points":[],"heading":"Active Listening"},{"points":["Advanced"],"heading":"Written Communication"},{"points":[],"heading":"Report Writing"},{"points":[],"heading":"Content Creation"},{"points":[],"heading":"Email Etiquette"},{"points":["Advanced"],"heading":"Interpersonal Skills"},{"points":[],"heading":"Team Collaboration"},{"points":[],"heading":"Conflict Resolution"},{"points":[],"heading":"Empathy"},{"points":["Advanced"],"heading":"Strategic Communication"},{"points":[],"heading":"Communication Planning"},{"points":[],"heading":"Stakeholder Management"},{"points":[],"heading":"Message Tailoring"},{"points":["Expert"],"heading":"Crisis Communication"},{"points":[],"heading":"Crisis Management"},{"points":[],"heading":"Media Handling"},{"points":[],"heading":"Reputation Management"},{"points":["Intermediate"],"heading":"Cultural Awareness"},{"points":[],"heading":"Global Communication"},{"points":[],"heading":"Diversity Awareness"},{"points":[],"heading":"Cultural Sensitivity"},{"points":["Advanced"],"heading":"Digital Communication Tools"},{"points":[],"heading":"Social Media"},{"points":[],"heading":"Webinars"},{"points":[],"heading":"Digital Content Creation"},{"points":["Intermediate"],"heading":"Data Analysis"},{"points":[],"heading":"Survey Analysis"},{"points":[],"heading":"Metrics Evaluation"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:51:44.568Z","updatedAt":"2025-08-12T09:51:44.568Z"},{"id":"5b856065-ce7d-44ff-aca9-bf3e0462c39f","tenantId":"1b7ae3fc-cb8d-4ec8-92d5-709f59ced4c0","useCaseId":null,"title":"Business Manager","description":"Join Allianz Australia as a Business Manager in our Sydney-based financial services department, where you'll play a pivotal role in driving strategic growth and operational excellence. Collaborate with senior management to align departmental goals with organisational objectives, while overseeing daily operations to enhance efficiency and customer satisfaction. Build strong relationships with internal and external stakeholders, ensuring compliance with regulatory standards and mitigating risks. This role offers a unique opportunity to contribute to long-term financial strategies and expand our market presence in the insurance industry.","department":"financial services","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic business plans to drive growth and profitability within the financial services department.","Collaborate with senior management to align departmental objectives with organisational goals.","Analyse market trends and competitor activities to identify opportunities for business expansion.","Contribute to the development of long-term financial strategies to enhance the company's market position."],"heading":"Strategy and 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networking events to enhance brand visibility.","Negotiate contracts and agreements with external stakeholders to ensure favourable terms."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with Australian regulatory standards and industry best practices.","Identify and mitigate potential risks to safeguard the organisation's interests.","Develop and implement governance frameworks to uphold ethical and legal standards."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Demonstrates 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initiatives to enhance claims processing efficiency and effectiveness. Oversee daily operations, ensuring timely and accurate claims handling while fostering team development. Collaborate with internal and external stakeholders to align strategies and resolve complex issues. Drive compliance with Australian regulatory standards and innovate within the claims management function. This role offers a unique opportunity to influence business objectives and advance your career in a dynamic, supportive environment within a leading insurance organisation.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance claims processing efficiency and effectiveness.","Analyse market trends and competitor strategies to inform claims management practices.","Collaborate with senior management to align claims strategies with overall business objectives.","Identify opportunities for process improvements and innovation within the claims management function."],"heading":"Strategy and Planning"},{"points":["Oversee the daily operations of the claims department to ensure timely and accurate processing of claims.","Implement best practices in claims handling to optimise resource utilisation and customer satisfaction.","Monitor and evaluate the performance of claims teams to ensure adherence to service standards.","Facilitate training and development programs to enhance the skills and knowledge of claims staff.","Ensure effective resolution of complex claims issues in a timely manner."],"heading":"Operations"},{"points":["Collaborate with underwriting and actuarial teams to ensure alignment on claims policies and procedures.","Communicate effectively with senior management to provide updates on claims performance and challenges.","Work closely with IT and data analytics teams to leverage technology for improved claims processing."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong relationships with external partners, including brokers and service providers.","Represent the organisation in industry forums and events to enhance brand reputation and knowledge sharing.","Negotiate with external parties to resolve disputes and ensure favourable outcomes for the organisation."],"heading":"External Stakeholder Management"},{"points":["Ensure all claims processes comply with relevant Australian regulatory standards and industry guidelines.","Identify and mitigate risks associated with claims management to protect the organisation's interests.","Develop and maintain robust governance frameworks to support ethical and transparent claims handling."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and 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Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Performance Evaluation","Mentoring"],"heading":"Leadership"},{"points":["Claims Assessment","Fraud Detection","Regulatory Compliance"],"heading":"Claims Processing"},{"points":["Problem Solving","Data Analysis","Decision Making"],"heading":"Analytical Thinking"},{"points":["Negotiation","Conflict Resolution","Interpersonal Skills"],"heading":"Communication"},{"points":["Risk Assessment","Risk Mitigation","Contingency Planning"],"heading":"Risk Management"},{"points":["Client Relationship Management","Complaint Handling","Empathy"],"heading":"Customer Service"},{"points":["Prioritization","Scheduling","Goal Setting"],"heading":"Time 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Skills"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:51:44.531Z","updatedAt":"2025-08-12T09:51:44.531Z"},{"id":"8be18805-39fa-45d8-8940-b521b7b3ebe5","tenantId":"1b7ae3fc-cb8d-4ec8-92d5-709f59ced4c0","useCaseId":null,"title":"Communications Expert","description":"Join a dynamic team at Allianz Australia, where you'll craft compelling communication strategies to enhance brand presence and stakeholder engagement. Utilize your creativity and expertise to drive impactful campaigns, ensuring consistency across all channels and fostering a strong corporate narrative.","department":"Marketing","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":3,"experienceMax":5,"educationRequired":null,"reportingTo":"Head of Communications","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Developing and executing comprehensive communication plans that effectively convey the corporate strategy to various stakeholders, ensuring consistent messaging across all channels"],"heading":"Strategic Communication Development"},{"points":["Creating high-quality multimedia content such as articles, presentations, videos, and social media posts that translate the corporate strategy into engaging communication initiatives","Managing C-level 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Communication"},{"points":["Copywriting","Editing","Content Creation"],"heading":"Written Communication"},{"points":["Social Media Management","SEO","Email Campaigns"],"heading":"Digital Marketing"},{"points":["Press Release Writing","Media Outreach","Crisis Communication"],"heading":"Media Relations"},{"points":["Task Coordination","Time Management","Resource Allocation"],"heading":"Project Management"},{"points":["Data Analysis","Market Research","Problem Solving"],"heading":"Analytical Skills"},{"points":["Brand Strategy","Reputation Management","Brand Messaging"],"heading":"Brand Management"},{"points":["Diversity Awareness","Inclusive Communication","Cross-Cultural Understanding"],"heading":"Cultural 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Your role will drive profitability and contribute to strategy development while maintaining compliance standards.","department":"Underwriting","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Apply body of broad technical knowledge and experience, including the development of areas of specialist expertise.","Perform tasks/assignments which require proficiency in the work area’s rules, regulations, processes and techniques and how they interact with other related functions.","Solve problems through the standard application of theoretical principles and techniques at a tertiary degree level.","May develop new equipment to general specifications."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Demonstrates hunger for change, is comfortable with ambiguity and uncertainty","Proactively drives change and encourages others to embrace it","Anticipates change and prepares the team to respond effectively","Utilises data and digital tools to drive change management processes"],"heading":"Embrace Change"},{"points":["Seeks ways to continuously improve and empowers others to challenge the status quo","Thinks laterally and finds ways to achieve extraordinary outcomes","Monitors trends and ideas and shares insights to add value","Pushes barriers, displaying persistence, even in the face of failure","Leverages data analytics through digital platforms to generate insights on customer experience, business performance and risks"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business, Finance, or a related field","Diploma in Insurance Broking or Underwriting","Certificate IV in General Insurance"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for motor underwriting roles in Australia"],"heading":"Professional Licenses"},{"points":["ANZIIF (Australian and New Zealand Institute of Insurance and Finance) Senior Associate","Certified Insurance Professional (CIP) from ANZIIF","Membership with the Insurance Council of Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Analyzing Risk Factors","Quantitative Analysis","Risk Mitigation Planning"],"heading":"Risk Assessment"},{"points":["Policy Structure","Regulatory Compliance","Claims Management"],"heading":"Insurance Policy Knowledge"},{"points":["Evaluating Alternatives","Strategic Thinking","Problem Solving"],"heading":"Decision Making"},{"points":["Data Interpretation","Trend Analysis","Scenario Analysis"],"heading":"Analytical Skills"},{"points":["Negotiation","Client Interaction","Report Writing"],"heading":"Communication Skills"},{"points":["Reviewing Documents","Error Detection","Quality Control"],"heading":"Attention to Detail"},{"points":["Motivating Teams","Delegating Tasks","Conflict Resolution"],"heading":"Team Leadership"}],"isCompleted":false,"levelsBelowCeo":6,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:51:44.513Z","updatedAt":"2025-08-12T09:51:44.513Z"},{"id":"1941f8fb-02b1-4860-b444-300baa909d35","tenantId":"1b7ae3fc-cb8d-4ec8-92d5-709f59ced4c0","useCaseId":null,"title":"Head of P&R","description":"Join Allianz Australia as the Head of P&R in Melbourne, where you'll lead strategic planning and operational excellence within the Operations department. Reporting to the GM PCOP&R, you'll drive process innovation, optimise resource allocation, and enhance service delivery. With 5 to 15 years of experience, you'll foster strong stakeholder relationships, manage budgets, and ensure compliance with Australian regulations. This role offers a unique opportunity to influence industry standards and contribute to Allianz's growth in the insurance sector, making a significant impact on both internal operations and external partnerships.","department":"Operations","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":15,"educationRequired":null,"reportingTo":"GM PCOP&R","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance operational efficiency within the P&R department, aligning with organisational goals.","Lead the annual planning process, ensuring alignment with broader business objectives and market trends in the insurance industry.","Identify and evaluate new opportunities for process improvements and innovation within the department.","Collaborate with senior leadership to set long-term objectives and key performance indicators for the P&R function."],"heading":"Strategy and Planning"},{"points":["Oversee daily operations of the P&R department, ensuring processes are efficient and meet quality standards.","Implement best practices in operational management to optimise resource allocation and productivity.","Monitor and analyse operational performance, providing insights and recommendations for continuous improvement.","Ensure effective management of departmental budgets, aligning expenditure with strategic priorities.","Drive the adoption of technology solutions to enhance operational capabilities and service delivery."],"heading":"Operations"},{"points":["Foster strong relationships with internal stakeholders to ensure alignment and support for P&R initiatives.","Facilitate cross-departmental collaboration to achieve shared business objectives and enhance service delivery.","Communicate effectively with senior management, providing updates on departmental performance and strategic initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key external partners and vendors to support operational goals.","Represent the organisation in industry forums and events to enhance brand reputation and influence.","Negotiate and manage contracts with external service providers, ensuring alignment with organisational standards and objectives."],"heading":"External Stakeholder Management"},{"points":["Ensure all departmental activities comply with relevant Australian regulatory standards and industry best practices.","Develop and implement risk management strategies to mitigate potential operational risks within the P&R function.","Maintain robust governance frameworks to ensure accountability and transparency in departmental operations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires a customer centric culture to model innovative customer experiences","Engages customers (internal and external) to gain insights and perspectives that informs Group’s future","Evaluates and aligns Group’s operating model to the strategic priorities of Group, improving customer service experiences and financial performance","Leads and leverages digital transformation initiatives to create extraordinary customer experiences"],"heading":"Delight Customers"},{"points":["Leads significant communications, negotiating, and managing complex stakeholder relationships","Demonstrates high level communication skills to influence key stakeholders and drive strategic outcomes","Establishes a culture of transparent and effective communication throughout the organisation","Champions the use of digital communication tools to drive engagement and collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Coaches and mentors others, facilitating their development and encouraging initiative and action that contributes to Group’s outcomes","Proactively seeks and reflects on feedback to identify development opportunities","Instils confidence in self and others to embrace challenges and opportunities, recognising and celebrating successes"],"heading":"Motivate Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Finance, or a related field","Master's degree in Business Administration (MBA) or equivalent is highly regarded","Relevant coursework in insurance, risk management, or operations management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on operations and management within the insurance industry"],"heading":"Professional Licenses"},{"points":["Certified Insurance Professional (CIP) from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Fellowship of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF Fellow)","Certificate IV in General Insurance from a recognised Australian institution"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Conflict Resolution","Strategic Vision"],"heading":"Leadership"},{"points":["Process Optimization","Resource Allocation","Performance Metrics"],"heading":"Operational Strategy"},{"points":["Budget Management","Financial Analysis","Cost Reduction"],"heading":"Financial Acumen"},{"points":["Agile Methodologies","Risk Assessment","Stakeholder Management"],"heading":"Project Management"},{"points":["Negotiation","Public Speaking","Written Communication"],"heading":"Communication Skills"},{"points":["Talent Acquisition","Employee Engagement","Performance Management"],"heading":"Human Resources Management"},{"points":["Data Visualization","Statistical Analysis","Reporting Tools"],"heading":"Data Analysis"},{"points":["Cultural Change","Stakeholder Engagement","Implementation Planning"],"heading":"Change Management"},{"points":["Policy Development","Risk Management","Quality Assurance"],"heading":"Regulatory Compliance"},{"points":["Client Feedback","Service Improvement","Customer Retention Strategies"],"heading":"Customer Relationship Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:51:44.501Z","updatedAt":"2025-08-12T09:51:44.501Z"},{"id":"89856ce6-c027-4b4d-a500-29f72a51834b","tenantId":"1b7ae3fc-cb8d-4ec8-92d5-709f59ced4c0","useCaseId":null,"title":"Customer Advisor","description":"As part of Allianz Australia, you will ensure exceptional customer service by resolving inquiries, providing advice, and managing accounts. Your responsibility includes enhancing customer satisfaction through effective communication and problem-solving, fostering positive relationships, and promoting Allianz's products.","department":"Customer Service","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Acting as a technical referral and escalation point for claims staff, assisting with technical advice and disputes.","Identifying trends from technical complaints to improve customer and business outcomes.","Supporting the Quality Assurance Framework, providing training at individual and team levels, and assist with onboarding new staff.","Managing a portfolio of claims, making commercial decisions that benefit Allianz and the customer, adhering to the General Insurance Code of Practice.","Establishing and maintaining effective working relationships across Allianz and for supporting the delivery of Group TEX frameworks."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Understands the interdependence of Group goals, taking into account wider operational context and eliminates obstacles","Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes","Evaluates progress and re-prioritises work regularly based on changing needs","Establishes systems and procedures to guide work and track progress"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Customer Engagement","Diploma of Business Administration","Bachelor's degree in Business or related field"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on customer service within the insurance industry."],"heading":"Professional Licenses"},{"points":["Certificate IV in Financial Services","Insurance Professional Certification from ANZIIF (Australian and New Zealand Institute of Insurance and Finance)","Customer Service Institute of Australia (CSIA) Certification"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Clear Articulation","Empathy"],"heading":"Communication Skills"},{"points":["Analytical Thinking","Creativity","Decision Making"],"heading":"Problem Solving"},{"points":["CRM Software","Ticketing Systems","Microsoft Office"],"heading":"Technical Proficiency"},{"points":["Prioritization","Deadline Management","Punctuality"],"heading":"Time Management"},{"points":["Negotiation","Mediation","Diplomacy"],"heading":"Conflict Resolution"},{"points":["Product Features","User Guide","Pricing Details"],"heading":"Product Knowledge"},{"points":["Flexibility","Quick Learning","Handling Change"],"heading":"Adaptability"}],"isCompleted":false,"levelsBelowCeo":6,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:51:44.488Z","updatedAt":"2025-08-12T09:51:44.488Z"},{"id":"53435f6f-3b81-4428-a956-66d9c4e76ce3","tenantId":"1b7ae3fc-cb8d-4ec8-92d5-709f59ced4c0","useCaseId":null,"title":"Claims Support Officer","description":"The primary purpose of this role is to provide administrative support to the National Liability Claims team to ensure claims are managed in a timely and cost-efficient manner in alignment with the business unit's objectives.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"National Liability Claims team","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Supporting the National Liability Claims team with day-to-day duties of claims administration, demonstrating high attention to detail.","Completing and sending letters, arranging appointments, sending emails and other administrative duties as required.","Liasing with both internal stakeholder and external stakeholders and suppliers to establish and maintain effective and appropriate administrative processes.","Manage applicable work queues / mailbox tracking all necessary actions to ensure deadlines are met.","Handling the financial aspects of claims, including processing payments, banking and assisting with internal claims processes.","Actively contribute to the achievement of business targets and participate in departmental projects as required."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Business Administration or equivalent","Diploma of Insurance Broking or related field","Completion of relevant short courses in insurance or claims management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it is primarily administrative and does not involve direct insurance advising or broking."],"heading":"Professional Licenses"},{"points":["Certificate IV in General Insurance from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Membership with ANZIIF as an Affiliate or Associate","Completion of ANZIIF's Claims Handling and Management course"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Empathy","Problem Solving"],"heading":"Customer Service"},{"points":["Data Entry Accuracy","Document Verification","Error Identification"],"heading":"Attention to Detail"},{"points":["Written Communication","Verbal Communication","Non-verbal Communication"],"heading":"Communication"},{"points":["Prioritization","Meeting Deadlines","Multitasking"],"heading":"Time Management"},{"points":["Microsoft Office","Data Entry Software","Email Management"],"heading":"Computer Literacy"},{"points":["Collaboration","Conflict Resolution","Flexibility"],"heading":"Teamwork"},{"points":["Critical Thinking","Resourcefulness","Solution Implementation"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:51:44.474Z","updatedAt":"2025-08-12T09:51:44.474Z"},{"id":"09fba403-ee43-4c4e-a041-7b8f4d81e9a1","tenantId":"bcdfc85a-602c-44b2-be4d-12469ca25082","useCaseId":null,"title":"Senior Legal Counsel","description":"As a key advisor at Allianz Australia, you'll provide strategic legal guidance within the financial services sector. You'll handle complex legal matters, ensure compliance, manage risk, and support business objectives, working collaboratively in a dynamic company of 5,001-10,000 employees.","department":"Underwriting","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior Management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize deep understanding of financial regulations and compliance to offer strategic legal advice that aligns with business objectives and regulatory requirements.","Collaborate with senior management to formulate legal strategies and ensure adherence to evolving legal standards."],"heading":"Provide Strategic Legal Guidance"},{"points":["Lead the resolution of intricate legal issues by applying advanced knowledge of corporate law and financial services regulations.","Ensure that all legal matters are handled with high precision and accuracy, safeguarding the company's interests effectively."],"heading":"Manage Complex Legal Matters"},{"points":["Develop and implement comprehensive compliance programs to mitigate legal risks.","Conduct regular legal audits and risk assessments, ensuring the organization adheres to all relevant laws and industry standards with minimal supervision."],"heading":"Ensure Compliance and Risk Management"},{"points":["Support various business units by providing tailored legal solutions that enhance operational efficiencies and drive business growth.","Employ a consultative approach to anticipate legal needs and proactively address potential legal challenges."],"heading":"Facilitate Business Objectives"},{"points":["Lead the negotiation and drafting of complex contracts and agreements to ensure favorable terms and mitigate potential risks.","Possess the authority to sign terms and conditions and make critical decisions on pricing strategy without direct oversight."],"heading":"Negotiate and Draft Legal Agreements"},{"points":["Communicate effectively with senior management and executive stakeholders to influence behavior and drive compliance with legal mandates.","Leverage expert negotiation skills to maintain robust relationships and achieve consensus on critical legal matters."],"heading":"Influence and Manage Key Stakeholders"},{"points":["Identify opportunities for significant improvements in the legal division's processes and functions, recommending actionable strategies that enhance overall efficiency and effectiveness.","Exercise high autonomy in proposing and implementing these changes."],"heading":"Recommend Divisional Function Improvements"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and 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Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Extensive experience in providing strategic legal guidance within the financial services sector, with a focus on managing complex legal matters and ensuring compliance.","Strong track record of supporting business objectives through effective risk management and strategic advice, leveraging over 5 years of technical expertise.","Possession of a Master’s degree, such as an MBA or specialized legal study, complementing over 5 years of leadership experience in a large, dynamic organization."],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Corporate Law","Contract Law","Insurance Law"],"heading":"Legal Knowledge"},{"points":["Regulatory Analysis","Policy Implementation","Risk Assessment"],"heading":"Regulatory Compliance"},{"points":["Legal Research","Problem Solving","Critical Analysis"],"heading":"Analytical Thinking"},{"points":["Negotiation","Written Communication","Verbal Communication"],"heading":"Communication Skills"},{"points":["Judgment","Strategic Planning","Risk Analysis"],"heading":"Decision-Making"},{"points":["Mentoring","Conflict Resolution","Collaboration"],"heading":"Team 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Collaborate with a diverse team in a large organization, engaging stakeholders to enhance understanding and alignment. Leverage your expertise to shape messaging and deliver key insights effectively.","department":"HR","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":4,"experienceMax":5,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize advanced communication skills to create, adapt, and execute comprehensive communication plans that effectively convey complex financial services information to diverse audiences.","Achieve targeted stakeholder engagement and understanding by using data-driven insights and knowledge of best practices in corporate communication."],"heading":"Develop and Implement Communication Strategies"},{"points":["Facilitate collaboration across teams and departments within Allianz Australia to ensure alignment of messaging and communication strategies.","Employ agile methodologies and project management tools such as Trello or Jira to coordinate efforts and stay aligned with organizational objectives."],"heading":"Stakeholder Engagement and Collaboration"},{"points":["Produce high-quality, persuasive content, including speeches, presentations, and digital media materials.","Leverage expertise in storytelling and narrative building to enhance the impact of communications, aligning with brand voice and strategic goals."],"heading":"Content Creation and Messaging"},{"points":["Use interpersonal and negotiation skills to influence behavior change and secure buy-in from stakeholders despite having no direct authority.","Implement strategies that drive stakeholder alignment and organizational change, contributing to the company’s goals."],"heading":"Influence and Drive Change"},{"points":["Offer expert guidance and technical training to junior team members or peers, helping them develop skills and understanding in communication strategies and techniques.","Mentor and support team members in their professional growth while fostering a collaborative learning environment."],"heading":"Provide Subject Matter Guidance"},{"points":["Utilize analytics tools to evaluate the effectiveness of communication strategies and campaigns.","Conduct regular assessments and report on key metrics to identify areas for improvement and achieve performance targets aligned with business objectives."],"heading":"Monitor and Analyze Communication Efforts"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Embraces change, seeing it as an opportunity to learn and grow","Supports others in adapting to change and manages resistance","Uses effective change management strategies to ensure smooth transitions","Leverages digital platforms to facilitate and communicate change initiatives"],"heading":"Embrace Change"},{"points":["Identifies issues in existing systems and processes that may not be obvious to others","Challenges the status quo and offers progressive ideas and solutions","Recognises ideas of all stakeholders and encourages innovative approaches","Embraces digital opportunities in data analytics to improve processes and customer insights"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Degree in Communications, Journalism, or a related field","Proven experience in developing and implementing communication strategies within the financial services industry","Expertise in stakeholder engagement, with a track record of enhancing understanding and alignment across large organizations"],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Advanced"],"heading":"Verbal Communication"},{"points":[],"heading":"Public Speaking"},{"points":[],"heading":"Negotiation"},{"points":[],"heading":"Active Listening"},{"points":["Advanced"],"heading":"Written Communication"},{"points":[],"heading":"Report Writing"},{"points":[],"heading":"Content Creation"},{"points":[],"heading":"Email Etiquette"},{"points":["Advanced"],"heading":"Interpersonal Skills"},{"points":[],"heading":"Team Collaboration"},{"points":[],"heading":"Conflict Resolution"},{"points":[],"heading":"Empathy"},{"points":["Advanced"],"heading":"Strategic Communication"},{"points":[],"heading":"Communication Planning"},{"points":[],"heading":"Stakeholder Management"},{"points":[],"heading":"Message Tailoring"},{"points":["Expert"],"heading":"Crisis Communication"},{"points":[],"heading":"Crisis Management"},{"points":[],"heading":"Media Handling"},{"points":[],"heading":"Reputation Management"},{"points":["Intermediate"],"heading":"Cultural Awareness"},{"points":[],"heading":"Global Communication"},{"points":[],"heading":"Diversity Awareness"},{"points":[],"heading":"Cultural Sensitivity"},{"points":["Advanced"],"heading":"Digital Communication Tools"},{"points":[],"heading":"Social Media"},{"points":[],"heading":"Webinars"},{"points":[],"heading":"Digital Content Creation"},{"points":["Intermediate"],"heading":"Data Analysis"},{"points":[],"heading":"Survey Analysis"},{"points":[],"heading":"Metrics Evaluation"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:50:56.032Z","updatedAt":"2025-08-12T09:50:56.032Z"},{"id":"a6f14e2a-5382-4092-a74c-bea402b3fe36","tenantId":"bcdfc85a-602c-44b2-be4d-12469ca25082","useCaseId":null,"title":"Business Manager","description":"Join Allianz Australia as a Business Manager in our Sydney-based financial services department, where you'll play a pivotal role in driving strategic growth and operational excellence. Collaborate with senior management to align departmental goals with organisational objectives, while overseeing daily operations to enhance efficiency and customer satisfaction. Build strong relationships with internal and external stakeholders, ensuring compliance with regulatory standards and mitigating risks. This role offers a unique opportunity to contribute to long-term financial strategies and expand our market presence in the insurance industry.","department":"financial services","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic business plans to drive growth and profitability within the financial services department.","Collaborate with senior management to align departmental objectives with organisational goals.","Analyse market trends and competitor activities to identify opportunities for business expansion.","Contribute to the development of long-term financial strategies to enhance the company's market position."],"heading":"Strategy and Planning"},{"points":["Oversee daily operations to ensure efficiency and effectiveness in service delivery.","Implement process improvements to enhance operational performance and customer satisfaction.","Manage resource allocation to optimise productivity and achieve departmental objectives.","Monitor financial performance and implement corrective actions to meet budgetary targets.","Ensure the timely and accurate reporting of operational metrics to senior management."],"heading":"Operations"},{"points":["Foster strong relationships with internal departments to facilitate cross-functional collaboration.","Communicate business objectives and performance updates to internal stakeholders effectively.","Support team leaders in achieving their goals by providing guidance and resources."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key external partners to support business objectives.","Represent the organisation in industry forums and networking events to enhance brand visibility.","Negotiate contracts and agreements with external stakeholders to ensure favourable terms."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with Australian regulatory standards and industry best practices.","Identify and mitigate potential risks to safeguard the organisation's interests.","Develop and implement governance frameworks to uphold ethical and legal standards."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires a customer centric culture to model innovative customer experiences","Engages customers (internal and external) to gain insights and perspectives that informs Group’s future","Evaluates and aligns Group’s operating model to the strategic priorities of Group, improving customer service experiences and financial performance","Leads and leverages digital transformation initiatives to create extraordinary customer experiences"],"heading":"Delight Customers"},{"points":["Leads significant communications, negotiating, and managing complex stakeholder relationships","Demonstrates high level communication skills to influence key stakeholders and drive strategic outcomes","Establishes a culture of transparent and effective communication throughout the organisation","Champions the use of digital communication tools to drive engagement and collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Coaches and mentors others, facilitating their development and encouraging initiative and action that contributes to Group’s outcomes","Proactively seeks and reflects on feedback to identify development opportunities","Instils confidence in self and others to embrace challenges and opportunities , recognising and celebrating successes"],"heading":"Motivate Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Master's degree in Business Administration (MBA) or a specialized field relevant to the financial services industry","Minimum of 5 years of experience in developing strategic initiatives within a divisional function in financial services","Demonstrated expertise in optimizing business efficiency and implementing innovative solutions across diverse teams"],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Motivation","Mentorship"],"heading":"Leadership"},{"points":["Budgeting","Financial Planning","Data Analysis"],"heading":"Financial Acumen"},{"points":["Vision Setting","Goal Setting","Resource Allocation"],"heading":"Strategic Planning"},{"points":["Verbal Communication","Written Communication","Presentation Skills"],"heading":"Communication"},{"points":["Risk Assessment","Mitigation Planning","Compliance"],"heading":"Risk Management"},{"points":["Client Engagement","Feedback Management","Customer Retention"],"heading":"Customer Relationship Management"},{"points":["Project Coordination","Timeline Management","Resource Management"],"heading":"Project Management"},{"points":["Critical Thinking","Root Cause Analysis","Decision Making"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:50:56.023Z","updatedAt":"2025-08-12T09:50:56.023Z"},{"id":"740b2e6b-2468-40e7-a468-35d263442b49","tenantId":"bcdfc85a-602c-44b2-be4d-12469ca25082","useCaseId":null,"title":"Claims Manager","description":"Join Allianz Australia as a Claims Manager in Sydney, where you'll lead strategic initiatives to enhance claims processing efficiency and effectiveness. Oversee daily operations, ensuring timely and accurate claims handling while fostering team development. Collaborate with internal and external stakeholders to align strategies and resolve complex issues. Drive compliance with Australian regulatory standards and innovate within the claims management function. This role offers a unique opportunity to influence business objectives and advance your career in a dynamic, supportive environment within a leading insurance organisation.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance claims processing efficiency and effectiveness.","Analyse market trends and competitor strategies to inform claims management practices.","Collaborate with senior management to align claims strategies with overall business objectives.","Identify opportunities for process improvements and innovation within the claims management function."],"heading":"Strategy and Planning"},{"points":["Oversee the daily operations of the claims department to ensure timely and accurate processing of claims.","Implement best practices in claims handling to optimise resource utilisation and customer satisfaction.","Monitor and evaluate the performance of claims teams to ensure adherence to service standards.","Facilitate training and development programs to enhance the skills and knowledge of claims staff.","Ensure effective resolution of complex claims issues in a timely manner."],"heading":"Operations"},{"points":["Collaborate with underwriting and actuarial teams to ensure alignment on claims policies and procedures.","Communicate effectively with senior management to provide updates on claims performance and challenges.","Work closely with IT and data analytics teams to leverage technology for improved claims processing."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong relationships with external partners, including brokers and service providers.","Represent the organisation in industry forums and events to enhance brand reputation and knowledge sharing.","Negotiate with external parties to resolve disputes and ensure favourable outcomes for the organisation."],"heading":"External Stakeholder Management"},{"points":["Ensure all claims processes comply with relevant Australian regulatory standards and industry guidelines.","Identify and mitigate risks associated with claims management to protect the organisation's interests.","Develop and maintain robust governance frameworks to support ethical and transparent claims handling."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and 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platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful 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Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Performance Evaluation","Mentoring"],"heading":"Leadership"},{"points":["Claims Assessment","Fraud Detection","Regulatory Compliance"],"heading":"Claims Processing"},{"points":["Problem Solving","Data Analysis","Decision Making"],"heading":"Analytical Thinking"},{"points":["Negotiation","Conflict Resolution","Interpersonal Skills"],"heading":"Communication"},{"points":["Risk Assessment","Risk Mitigation","Contingency Planning"],"heading":"Risk Management"},{"points":["Client Relationship Management","Complaint Handling","Empathy"],"heading":"Customer Service"},{"points":["Prioritization","Scheduling","Goal Setting"],"heading":"Time 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Collaborate with diverse teams, uphold high ethical standards, and influence decision-making. Drive strategic initiatives and mitigate legal risks effectively.","department":"HR","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Head of Legal","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop new ways of using a specific body of knowledge which applies to work assignments, or may involve the integration of other specific bodies of knowledge.","Make policy recommendations to others and to implement programs involving major change which may impact on other areas of operation across the function.","Assist in the management of a large functional unit with a diverse or complex set of functions and significant resources.","Manage a small and specialised unit where significant innovation, initiative and/or judgment are required."],"heading":""}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises 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Academic Qualifications"},{"points":["Admission as a Solicitor or Barrister in an Australian State or Territory","Current practising certificate issued by the Law Society of New South Wales","Membership with the Law Council of Australia","Compliance with Continuing Professional Development (CPD) requirements","Registration with the Australian Securities and Investments Commission (ASIC) if applicable"],"heading":"Professional Licenses"},{"points":["Certification in Risk Management from the Risk Management Institute of Australasia (RMIA)","Fellowship or membership with the Australian Insurance Law Association (AILA)","Certification in Corporate Governance from the Governance Institute of Australia","Accreditation in Alternative Dispute Resolution (ADR) from an Australian body","Completion of a recognised course in compliance and regulatory affairs"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Contract Law","Employment 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Skills"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:50:56.005Z","updatedAt":"2025-08-12T09:50:56.005Z"},{"id":"bcd0acb6-cb19-4422-a05a-d6e8ad51ef9b","tenantId":"bcdfc85a-602c-44b2-be4d-12469ca25082","useCaseId":null,"title":"Communications Expert","description":"Join a dynamic team at Allianz Australia, where you'll craft compelling communication strategies to enhance brand presence and stakeholder engagement. Utilize your creativity and expertise to drive impactful campaigns, ensuring consistency across all channels and fostering a strong corporate narrative.","department":"Marketing","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":3,"experienceMax":5,"educationRequired":null,"reportingTo":"Head of Communications","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Developing and executing comprehensive communication plans that effectively convey the corporate strategy to various stakeholders, ensuring consistent messaging across all channels"],"heading":"Strategic Communication Development"},{"points":["Creating high-quality multimedia content such as articles, presentations, videos, and social media posts that translate the corporate strategy into engaging communication initiatives","Managing C-level communications and executive positioning"],"heading":"Content Creation"},{"points":["Maintaining editorial oversight of both internal and external communications to ensure messaging consistency and alignment with Allianz's strategic objective"],"heading":"Editorial Oversight"},{"points":["Close collaboration with local communicators across different countries to ensure aligned messaging regarding the transformation strategy and other corporate initiatives"],"heading":"Collaboration with Stakeholders"},{"points":["Fostering engagement within the company, overseeing community management activities and driving brand advocacy among employees"],"heading":"Community Engagement"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence 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Sensitivity"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:50:55.997Z","updatedAt":"2025-08-12T09:50:55.997Z"},{"id":"06bf259c-4149-425a-870a-fd1e4a9ff7df","tenantId":"bcdfc85a-602c-44b2-be4d-12469ca25082","useCaseId":null,"title":"Senior Motor Underwriter","description":"As a key member of our team, you will evaluate and analyze motor underwriting cases, leverage your expertise to provide risk assessments, and collaborate with stakeholders to ensure optimal client solutions. 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specifications."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and 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motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business, Finance, or a related field","Diploma in Insurance Broking or Underwriting","Certificate IV in General Insurance"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for motor underwriting roles in Australia"],"heading":"Professional Licenses"},{"points":["ANZIIF (Australian and New Zealand Institute of Insurance and Finance) Senior Associate","Certified Insurance Professional (CIP) from ANZIIF","Membership with the Insurance Council of Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Analyzing Risk Factors","Quantitative Analysis","Risk Mitigation Planning"],"heading":"Risk Assessment"},{"points":["Policy Structure","Regulatory Compliance","Claims Management"],"heading":"Insurance Policy Knowledge"},{"points":["Evaluating Alternatives","Strategic Thinking","Problem Solving"],"heading":"Decision Making"},{"points":["Data Interpretation","Trend Analysis","Scenario Analysis"],"heading":"Analytical Skills"},{"points":["Negotiation","Client Interaction","Report Writing"],"heading":"Communication Skills"},{"points":["Reviewing Documents","Error Detection","Quality Control"],"heading":"Attention to Detail"},{"points":["Motivating Teams","Delegating Tasks","Conflict Resolution"],"heading":"Team 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Reporting to the GM PCOP&R, you'll drive process innovation, optimise resource allocation, and enhance service delivery. With 5 to 15 years of experience, you'll foster strong stakeholder relationships, manage budgets, and ensure compliance with Australian regulations. This role offers a unique opportunity to influence industry standards and contribute to Allianz's growth in the insurance sector, making a significant impact on both internal operations and external partnerships.","department":"Operations","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":15,"educationRequired":null,"reportingTo":"GM PCOP&R","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance operational efficiency within the P&R department, aligning with organisational goals.","Lead the annual planning process, ensuring alignment with broader business objectives and market trends in the insurance industry.","Identify and evaluate new opportunities for process improvements and innovation within the department.","Collaborate with senior leadership to set long-term objectives and key performance indicators for the P&R function."],"heading":"Strategy and Planning"},{"points":["Oversee daily operations of the P&R department, ensuring processes are efficient and meet quality standards.","Implement best practices in operational management to optimise resource allocation and productivity.","Monitor and analyse operational performance, providing insights and recommendations for continuous improvement.","Ensure effective management of departmental budgets, aligning expenditure with strategic priorities.","Drive the adoption of technology solutions to enhance operational capabilities and service delivery."],"heading":"Operations"},{"points":["Foster strong relationships with internal stakeholders to ensure alignment and support for P&R initiatives.","Facilitate cross-departmental collaboration to achieve shared business objectives and enhance service delivery.","Communicate effectively with senior management, providing updates on departmental performance and strategic initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key external partners and vendors to support operational goals.","Represent the organisation in industry forums and events to enhance brand reputation and influence.","Negotiate and manage contracts with external service providers, ensuring alignment with organisational standards and objectives."],"heading":"External Stakeholder Management"},{"points":["Ensure all departmental activities comply with relevant Australian regulatory standards and industry best practices.","Develop and implement risk management strategies to mitigate potential operational risks within the P&R function.","Maintain robust governance frameworks to ensure accountability and transparency in departmental operations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires a customer centric culture to model innovative customer experiences","Engages customers (internal and external) to gain insights and perspectives that informs Group’s future","Evaluates and aligns Group’s operating model to the strategic priorities of Group, improving customer service experiences and financial performance","Leads and leverages digital transformation initiatives to create extraordinary customer experiences"],"heading":"Delight Customers"},{"points":["Leads significant communications, negotiating, and managing complex stakeholder relationships","Demonstrates high level communication skills to influence key stakeholders and drive strategic outcomes","Establishes a culture of transparent and effective communication throughout the organisation","Champions the use of digital communication tools to drive engagement and collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and 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confidence in self and others to embrace challenges and opportunities, recognising and celebrating successes"],"heading":"Motivate Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Finance, or a related field","Master's degree in Business Administration (MBA) or equivalent is highly regarded","Relevant coursework in insurance, risk management, or operations management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on operations and management within the insurance industry"],"heading":"Professional Licenses"},{"points":["Certified Insurance Professional (CIP) from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Fellowship of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF Fellow)","Certificate IV in General Insurance from a recognised Australian institution"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Conflict Resolution","Strategic Vision"],"heading":"Leadership"},{"points":["Process Optimization","Resource Allocation","Performance Metrics"],"heading":"Operational Strategy"},{"points":["Budget Management","Financial Analysis","Cost Reduction"],"heading":"Financial Acumen"},{"points":["Agile Methodologies","Risk Assessment","Stakeholder Management"],"heading":"Project Management"},{"points":["Negotiation","Public Speaking","Written Communication"],"heading":"Communication Skills"},{"points":["Talent Acquisition","Employee Engagement","Performance Management"],"heading":"Human Resources Management"},{"points":["Data Visualization","Statistical Analysis","Reporting Tools"],"heading":"Data Analysis"},{"points":["Cultural Change","Stakeholder Engagement","Implementation Planning"],"heading":"Change Management"},{"points":["Policy Development","Risk Management","Quality Assurance"],"heading":"Regulatory Compliance"},{"points":["Client Feedback","Service Improvement","Customer Retention Strategies"],"heading":"Customer Relationship Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:50:55.977Z","updatedAt":"2025-08-12T09:50:55.977Z"},{"id":"a54d9a77-73f7-44e2-a8e0-d79006b2617e","tenantId":"bcdfc85a-602c-44b2-be4d-12469ca25082","useCaseId":null,"title":"Customer 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Your responsibility includes enhancing customer satisfaction through effective communication and problem-solving, fostering positive relationships, and promoting Allianz's products.","department":"Customer Service","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Acting as a technical referral and escalation point for claims staff, assisting with technical advice and disputes.","Identifying trends from technical complaints to improve customer and business outcomes.","Supporting the Quality Assurance Framework, providing training at individual and team levels, and assist with onboarding new staff.","Managing a portfolio of claims, making commercial decisions that benefit Allianz and the customer, adhering to the General Insurance Code of Practice.","Establishing and maintaining effective working relationships across Allianz and for supporting the delivery of Group TEX frameworks."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Understands the interdependence of Group goals, taking into account wider operational context and eliminates obstacles","Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes","Evaluates progress and re-prioritises work regularly based on changing needs","Establishes systems and procedures to guide work and track progress"],"heading":"Drive Business 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organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Customer Engagement","Diploma of Business Administration","Bachelor's degree in Business or related field"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on customer service within the insurance industry."],"heading":"Professional Licenses"},{"points":["Certificate IV in Financial Services","Insurance Professional Certification from ANZIIF (Australian and New Zealand Institute of Insurance and Finance)","Customer Service Institute of Australia (CSIA) Certification"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Clear Articulation","Empathy"],"heading":"Communication Skills"},{"points":["Analytical Thinking","Creativity","Decision Making"],"heading":"Problem Solving"},{"points":["CRM Software","Ticketing Systems","Microsoft Office"],"heading":"Technical Proficiency"},{"points":["Prioritization","Deadline Management","Punctuality"],"heading":"Time Management"},{"points":["Negotiation","Mediation","Diplomacy"],"heading":"Conflict Resolution"},{"points":["Product Features","User Guide","Pricing Details"],"heading":"Product Knowledge"},{"points":["Flexibility","Quick Learning","Handling Change"],"heading":"Adaptability"}],"isCompleted":false,"levelsBelowCeo":6,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:50:55.967Z","updatedAt":"2025-08-12T09:50:55.967Z"},{"id":"a8a7f549-a81c-4156-892a-8c4a1be45f1f","tenantId":"bcdfc85a-602c-44b2-be4d-12469ca25082","useCaseId":null,"title":"Claims Support Officer","description":"The primary purpose of this role is to provide administrative support to the National Liability Claims team to ensure claims are managed in a timely and cost-efficient manner in alignment with the business unit's objectives.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"National Liability Claims team","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Supporting the National Liability Claims team with day-to-day duties of claims administration, demonstrating high attention to detail.","Completing and sending letters, arranging appointments, sending emails and other administrative duties as required.","Liasing with both internal stakeholder and external stakeholders and suppliers to establish and maintain effective and appropriate administrative processes.","Manage applicable work queues / mailbox tracking all necessary actions to ensure deadlines are met.","Handling the financial aspects of claims, including processing payments, banking and assisting with internal claims processes.","Actively contribute to the achievement of business targets and participate in departmental projects as required."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Business Administration or equivalent","Diploma of Insurance Broking or related field","Completion of relevant short courses in insurance or claims management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it is primarily administrative and does not involve direct insurance advising or broking."],"heading":"Professional Licenses"},{"points":["Certificate IV in General Insurance from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Membership with ANZIIF as an Affiliate or Associate","Completion of ANZIIF's Claims Handling and Management course"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Empathy","Problem Solving"],"heading":"Customer Service"},{"points":["Data Entry Accuracy","Document Verification","Error Identification"],"heading":"Attention to Detail"},{"points":["Written Communication","Verbal Communication","Non-verbal Communication"],"heading":"Communication"},{"points":["Prioritization","Meeting Deadlines","Multitasking"],"heading":"Time Management"},{"points":["Microsoft Office","Data Entry Software","Email Management"],"heading":"Computer Literacy"},{"points":["Collaboration","Conflict Resolution","Flexibility"],"heading":"Teamwork"},{"points":["Critical Thinking","Resourcefulness","Solution Implementation"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:50:55.955Z","updatedAt":"2025-08-12T09:50:55.955Z"},{"id":"8f681e6d-dcff-4ab7-9914-90630d3a77c4","tenantId":"eb55ca73-650a-4a4d-a47d-3f355ccba359","useCaseId":null,"title":"Senior Legal Counsel","description":"As a key advisor at Allianz Australia, you'll provide strategic legal guidance within the financial services sector. You'll handle complex legal matters, ensure compliance, manage risk, and support business objectives, working collaboratively in a dynamic company of 5,001-10,000 employees.","department":"Underwriting","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior Management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize deep understanding of financial regulations and compliance to offer strategic legal advice that aligns with business objectives and regulatory requirements.","Collaborate with senior management to formulate legal strategies and ensure adherence to evolving legal standards."],"heading":"Provide Strategic Legal Guidance"},{"points":["Lead the resolution of intricate legal issues by applying advanced knowledge of corporate law and financial services regulations.","Ensure that all legal matters are handled with high precision and accuracy, safeguarding the company's interests effectively."],"heading":"Manage Complex Legal Matters"},{"points":["Develop and implement comprehensive compliance programs to mitigate legal risks.","Conduct regular legal audits and risk assessments, ensuring the organization adheres to all relevant laws and industry standards with minimal supervision."],"heading":"Ensure Compliance and Risk Management"},{"points":["Support various business units by providing tailored legal solutions that enhance operational efficiencies and drive business growth.","Employ a consultative approach to anticipate legal needs and proactively address potential legal challenges."],"heading":"Facilitate Business Objectives"},{"points":["Lead the negotiation and drafting of complex contracts and agreements to ensure favorable terms and mitigate potential risks.","Possess the authority to sign terms and conditions and make critical decisions on pricing strategy without direct oversight."],"heading":"Negotiate and Draft Legal Agreements"},{"points":["Communicate effectively with senior management and executive stakeholders to influence behavior and drive compliance with legal mandates.","Leverage expert negotiation skills to maintain robust relationships and achieve consensus on critical legal matters."],"heading":"Influence and Manage Key Stakeholders"},{"points":["Identify opportunities for significant improvements in the legal division's processes and functions, recommending actionable strategies that enhance overall efficiency and effectiveness.","Exercise high autonomy in proposing and implementing these changes."],"heading":"Recommend Divisional Function Improvements"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and 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Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Corporate Law","Contract Law","Insurance Law"],"heading":"Legal Knowledge"},{"points":["Regulatory Analysis","Policy Implementation","Risk Assessment"],"heading":"Regulatory Compliance"},{"points":["Legal Research","Problem Solving","Critical Analysis"],"heading":"Analytical Thinking"},{"points":["Negotiation","Written Communication","Verbal Communication"],"heading":"Communication Skills"},{"points":["Judgment","Strategic Planning","Risk Analysis"],"heading":"Decision-Making"},{"points":["Mentoring","Conflict Resolution","Collaboration"],"heading":"Team 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Leverage your expertise to shape messaging and deliver key insights effectively.","department":"HR","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":4,"experienceMax":5,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize advanced communication skills to create, adapt, and execute comprehensive communication plans that effectively convey complex financial services information to diverse audiences.","Achieve targeted stakeholder engagement and understanding by using data-driven insights and knowledge of best practices in corporate communication."],"heading":"Develop and Implement Communication Strategies"},{"points":["Facilitate collaboration across teams and departments within Allianz Australia to ensure alignment of messaging and communication strategies.","Employ agile methodologies and project management tools such as Trello or Jira to coordinate efforts and stay aligned with organizational objectives."],"heading":"Stakeholder Engagement and Collaboration"},{"points":["Produce high-quality, persuasive content, including speeches, presentations, and digital media materials.","Leverage expertise in storytelling and narrative building to enhance the impact of communications, aligning with brand voice and strategic goals."],"heading":"Content Creation and Messaging"},{"points":["Use interpersonal and negotiation skills to influence behavior change and secure buy-in from stakeholders despite having no direct authority.","Implement strategies that drive stakeholder alignment and organizational change, contributing to the company’s goals."],"heading":"Influence and Drive Change"},{"points":["Offer expert guidance and technical training to junior team members or peers, helping them develop skills and understanding in communication strategies and techniques.","Mentor and support team members in their professional growth while fostering a collaborative learning environment."],"heading":"Provide Subject Matter Guidance"},{"points":["Utilize analytics tools to evaluate the effectiveness of communication strategies and campaigns.","Conduct regular assessments and report on key metrics to identify areas for improvement and achieve performance targets aligned with business objectives."],"heading":"Monitor and Analyze Communication Efforts"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific 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respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Embraces change, seeing it as an opportunity to learn and grow","Supports others in adapting to change and manages resistance","Uses effective change management strategies to ensure smooth transitions","Leverages digital platforms to facilitate and communicate change initiatives"],"heading":"Embrace Change"},{"points":["Identifies issues in existing systems and processes that may not be obvious to others","Challenges the status quo and offers progressive ideas and solutions","Recognises ideas of all stakeholders and encourages innovative approaches","Embraces digital opportunities in data analytics to improve processes and customer insights"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Degree in Communications, Journalism, or a related field","Proven experience in developing and implementing communication strategies within the financial services industry","Expertise in stakeholder engagement, with a track record of enhancing understanding and alignment across large organizations"],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Advanced"],"heading":"Verbal Communication"},{"points":[],"heading":"Public Speaking"},{"points":[],"heading":"Negotiation"},{"points":[],"heading":"Active Listening"},{"points":["Advanced"],"heading":"Written Communication"},{"points":[],"heading":"Report Writing"},{"points":[],"heading":"Content Creation"},{"points":[],"heading":"Email Etiquette"},{"points":["Advanced"],"heading":"Interpersonal Skills"},{"points":[],"heading":"Team Collaboration"},{"points":[],"heading":"Conflict Resolution"},{"points":[],"heading":"Empathy"},{"points":["Advanced"],"heading":"Strategic Communication"},{"points":[],"heading":"Communication Planning"},{"points":[],"heading":"Stakeholder Management"},{"points":[],"heading":"Message Tailoring"},{"points":["Expert"],"heading":"Crisis Communication"},{"points":[],"heading":"Crisis Management"},{"points":[],"heading":"Media Handling"},{"points":[],"heading":"Reputation Management"},{"points":["Intermediate"],"heading":"Cultural Awareness"},{"points":[],"heading":"Global Communication"},{"points":[],"heading":"Diversity Awareness"},{"points":[],"heading":"Cultural Sensitivity"},{"points":["Advanced"],"heading":"Digital Communication Tools"},{"points":[],"heading":"Social Media"},{"points":[],"heading":"Webinars"},{"points":[],"heading":"Digital Content Creation"},{"points":["Intermediate"],"heading":"Data Analysis"},{"points":[],"heading":"Survey Analysis"},{"points":[],"heading":"Metrics Evaluation"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:45:29.949Z","updatedAt":"2025-08-12T09:45:29.949Z"},{"id":"3c94124e-9ae4-489f-9eaa-8884d3d2b1ab","tenantId":"eb55ca73-650a-4a4d-a47d-3f355ccba359","useCaseId":null,"title":"Business Manager","description":"Join Allianz Australia as a Business Manager in our Sydney-based financial services department, where you'll play a pivotal role in driving strategic growth and operational excellence. Collaborate with senior management to align departmental goals with organisational objectives, while overseeing daily operations to enhance efficiency and customer satisfaction. Build strong relationships with internal and external stakeholders, ensuring compliance with regulatory standards and mitigating risks. This role offers a unique opportunity to contribute to long-term financial strategies and expand our market presence in the insurance industry.","department":"financial services","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior management","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic business plans to drive growth and profitability within the financial services department.","Collaborate with senior management to align departmental objectives with organisational goals.","Analyse market trends and competitor activities to identify opportunities for business expansion.","Contribute to the development of long-term financial strategies to enhance the company's market position."],"heading":"Strategy and Planning"},{"points":["Oversee daily operations to ensure efficiency and effectiveness in service delivery.","Implement process improvements to enhance operational performance and customer satisfaction.","Manage resource allocation to optimise productivity and achieve departmental objectives.","Monitor financial performance and implement corrective actions to meet budgetary targets.","Ensure the timely and accurate reporting of operational metrics to senior management."],"heading":"Operations"},{"points":["Foster strong relationships with internal departments to facilitate cross-functional collaboration.","Communicate business objectives and performance updates to internal stakeholders effectively.","Support team leaders in achieving their goals by providing guidance and resources."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key external partners to support business objectives.","Represent the organisation in industry forums and networking events to enhance brand visibility.","Negotiate contracts and agreements with external stakeholders to ensure favourable terms."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with Australian regulatory standards and industry best practices.","Identify and mitigate potential risks to safeguard the organisation's interests.","Develop and implement governance frameworks to uphold ethical and legal standards."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Demonstrates 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communication skills to influence key stakeholders and drive strategic outcomes","Establishes a culture of transparent and effective communication throughout the organisation","Champions the use of digital communication tools to drive engagement and collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Coaches and mentors others, facilitating their development and encouraging initiative and action that contributes to Group’s outcomes","Proactively seeks and reflects on feedback to identify development opportunities","Instils confidence in self and others to embrace challenges and opportunities , recognising and celebrating successes"],"heading":"Motivate Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Master's degree in Business Administration (MBA) or a specialized field relevant to the financial services industry","Minimum of 5 years of experience in developing strategic initiatives within a divisional function in financial services","Demonstrated expertise in optimizing business efficiency and implementing innovative solutions across diverse teams"],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Motivation","Mentorship"],"heading":"Leadership"},{"points":["Budgeting","Financial Planning","Data Analysis"],"heading":"Financial Acumen"},{"points":["Vision Setting","Goal Setting","Resource Allocation"],"heading":"Strategic Planning"},{"points":["Verbal Communication","Written Communication","Presentation Skills"],"heading":"Communication"},{"points":["Risk Assessment","Mitigation Planning","Compliance"],"heading":"Risk Management"},{"points":["Client Engagement","Feedback Management","Customer Retention"],"heading":"Customer Relationship Management"},{"points":["Project Coordination","Timeline Management","Resource Management"],"heading":"Project Management"},{"points":["Critical Thinking","Root Cause Analysis","Decision Making"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:45:29.940Z","updatedAt":"2025-08-12T09:45:29.940Z"},{"id":"a31ab603-6e4d-45fd-9b0c-7ea668e0d2ff","tenantId":"eb55ca73-650a-4a4d-a47d-3f355ccba359","useCaseId":null,"title":"Claims Manager","description":"Join Allianz Australia as a Claims Manager in Sydney, where you'll lead strategic initiatives to enhance claims processing efficiency and effectiveness. Oversee daily operations, ensuring timely and accurate claims handling while fostering team development. Collaborate with internal and external stakeholders to align strategies and resolve complex issues. Drive compliance with Australian regulatory standards and innovate within the claims management function. This role offers a unique opportunity to influence business objectives and advance your career in a dynamic, supportive environment within a leading insurance organisation.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance claims processing efficiency and effectiveness.","Analyse market trends and competitor strategies to inform claims management practices.","Collaborate with senior management to align claims strategies with overall business objectives.","Identify opportunities for process improvements and innovation within the claims management function."],"heading":"Strategy and Planning"},{"points":["Oversee the daily operations of the claims department to ensure timely and accurate processing of claims.","Implement best practices in claims handling to optimise resource utilisation and customer satisfaction.","Monitor and evaluate the performance of claims teams to ensure adherence to service standards.","Facilitate training and development programs to enhance the skills and knowledge of claims staff.","Ensure effective resolution of complex claims issues in a timely manner."],"heading":"Operations"},{"points":["Collaborate with underwriting and actuarial teams to ensure alignment on claims policies and procedures.","Communicate effectively with senior management to provide updates on claims performance and challenges.","Work closely with IT and data analytics teams to leverage technology for improved claims processing."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain strong relationships with external partners, including brokers and service providers.","Represent the organisation in industry forums and events to enhance brand reputation and knowledge sharing.","Negotiate with external parties to resolve disputes and ensure favourable outcomes for the organisation."],"heading":"External Stakeholder Management"},{"points":["Ensure all claims processes comply with relevant Australian regulatory standards and industry guidelines.","Identify and mitigate risks associated with claims management to protect the organisation's interests.","Develop and maintain robust governance frameworks to support ethical and transparent claims handling."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and 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Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Performance Evaluation","Mentoring"],"heading":"Leadership"},{"points":["Claims Assessment","Fraud Detection","Regulatory Compliance"],"heading":"Claims Processing"},{"points":["Problem Solving","Data Analysis","Decision Making"],"heading":"Analytical Thinking"},{"points":["Negotiation","Conflict Resolution","Interpersonal Skills"],"heading":"Communication"},{"points":["Risk Assessment","Risk Mitigation","Contingency Planning"],"heading":"Risk Management"},{"points":["Client Relationship Management","Complaint Handling","Empathy"],"heading":"Customer Service"},{"points":["Prioritization","Scheduling","Goal Setting"],"heading":"Time Management"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:45:29.932Z","updatedAt":"2025-08-12T09:45:29.932Z"},{"id":"36db1c13-caf7-40e8-a5d9-6c0d79edb895","tenantId":"eb55ca73-650a-4a4d-a47d-3f355ccba359","useCaseId":null,"title":"Sr. Legal Counsel","description":"Join Allianz Australia to provide expert legal guidance and manage complex legal matters, supporting business objectives and ensuring compliance. Collaborate with diverse teams, uphold high ethical standards, and influence decision-making. Drive strategic initiatives and mitigate legal risks effectively.","department":"HR","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Head of Legal","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop new ways of using a specific body of knowledge which applies to work assignments, or may involve the integration of other specific bodies of knowledge.","Make policy recommendations to others and to implement programs involving major change which may impact on other areas of operation across the function.","Assist in the management of a large functional unit with a diverse or complex set of functions and significant resources.","Manage a small and specialised unit where significant innovation, initiative and/or judgment are 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Academic Qualifications"},{"points":["Admission as a Solicitor or Barrister in an Australian State or Territory","Current practising certificate issued by the Law Society of New South Wales","Membership with the Law Council of Australia","Compliance with Continuing Professional Development (CPD) requirements","Registration with the Australian Securities and Investments Commission (ASIC) if applicable"],"heading":"Professional Licenses"},{"points":["Certification in Risk Management from the Risk Management Institute of Australasia (RMIA)","Fellowship or membership with the Australian Insurance Law Association (AILA)","Certification in Corporate Governance from the Governance Institute of Australia","Accreditation in Alternative Dispute Resolution (ADR) from an Australian body","Completion of a recognised course in compliance and regulatory affairs"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Contract Law","Employment 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Skills"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:45:29.923Z","updatedAt":"2025-08-12T09:45:29.923Z"},{"id":"60989542-ba88-4619-9e57-3b6766c70c16","tenantId":"eb55ca73-650a-4a4d-a47d-3f355ccba359","useCaseId":null,"title":"Communications Expert","description":"Join a dynamic team at Allianz Australia, where you'll craft compelling communication strategies to enhance brand presence and stakeholder engagement. Utilize your creativity and expertise to drive impactful campaigns, ensuring consistency across all channels and fostering a strong corporate narrative.","department":"Marketing","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":3,"experienceMax":5,"educationRequired":null,"reportingTo":"Head of Communications","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Developing and executing comprehensive communication plans that effectively convey the corporate strategy to various stakeholders, ensuring consistent messaging across all channels"],"heading":"Strategic Communication Development"},{"points":["Creating high-quality multimedia content such as articles, presentations, videos, and social media posts that translate the corporate strategy into engaging communication initiatives","Managing C-level communications and executive positioning"],"heading":"Content Creation"},{"points":["Maintaining editorial oversight of both internal and external communications to ensure messaging consistency and alignment with Allianz's strategic objective"],"heading":"Editorial Oversight"},{"points":["Close collaboration with local communicators across different countries to ensure aligned messaging regarding the transformation strategy and other corporate initiatives"],"heading":"Collaboration with Stakeholders"},{"points":["Fostering engagement within the company, overseeing community management activities and driving brand advocacy among employees"],"heading":"Community Engagement"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term 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Your role will drive profitability and contribute to strategy development while maintaining compliance standards.","department":"Underwriting","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Apply body of broad technical knowledge and experience, including the development of areas of specialist expertise.","Perform tasks/assignments which require proficiency in the work area’s rules, regulations, processes and techniques and how they interact with other related functions.","Solve problems through the standard application of theoretical principles and techniques at a tertiary degree level.","May develop new equipment to general specifications."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Demonstrates hunger for change, is comfortable with ambiguity and uncertainty","Proactively drives change and encourages others to embrace it","Anticipates change and prepares the team to respond effectively","Utilises data and digital tools to drive change management processes"],"heading":"Embrace Change"},{"points":["Seeks ways to continuously improve and empowers others to challenge the status quo","Thinks laterally and finds ways to achieve extraordinary outcomes","Monitors trends and ideas and shares insights to add value","Pushes barriers, displaying persistence, even in the face of failure","Leverages data analytics through digital platforms to generate insights on customer experience, business performance and risks"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business, Finance, or a related field","Diploma in Insurance Broking or Underwriting","Certificate IV in General Insurance"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for motor underwriting roles in Australia"],"heading":"Professional Licenses"},{"points":["ANZIIF (Australian and New Zealand Institute of Insurance and Finance) Senior Associate","Certified Insurance Professional (CIP) from ANZIIF","Membership with the Insurance Council of Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Analyzing Risk Factors","Quantitative Analysis","Risk Mitigation Planning"],"heading":"Risk Assessment"},{"points":["Policy Structure","Regulatory Compliance","Claims Management"],"heading":"Insurance Policy Knowledge"},{"points":["Evaluating Alternatives","Strategic Thinking","Problem Solving"],"heading":"Decision Making"},{"points":["Data Interpretation","Trend Analysis","Scenario Analysis"],"heading":"Analytical Skills"},{"points":["Negotiation","Client Interaction","Report Writing"],"heading":"Communication Skills"},{"points":["Reviewing Documents","Error Detection","Quality Control"],"heading":"Attention to Detail"},{"points":["Motivating Teams","Delegating Tasks","Conflict Resolution"],"heading":"Team Leadership"}],"isCompleted":false,"levelsBelowCeo":6,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:45:29.906Z","updatedAt":"2025-08-12T09:45:29.906Z"},{"id":"306354b8-1902-4b96-a0c4-53ce10255317","tenantId":"eb55ca73-650a-4a4d-a47d-3f355ccba359","useCaseId":null,"title":"Head of P&R","description":"Join Allianz Australia as the Head of P&R in Melbourne, where you'll lead strategic planning and operational excellence within the Operations department. Reporting to the GM PCOP&R, you'll drive process innovation, optimise resource allocation, and enhance service delivery. With 5 to 15 years of experience, you'll foster strong stakeholder relationships, manage budgets, and ensure compliance with Australian regulations. This role offers a unique opportunity to influence industry standards and contribute to Allianz's growth in the insurance sector, making a significant impact on both internal operations and external partnerships.","department":"Operations","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":15,"educationRequired":null,"reportingTo":"GM PCOP&R","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance operational efficiency within the P&R department, aligning with organisational goals.","Lead the annual planning process, ensuring alignment with broader business objectives and market trends in the insurance industry.","Identify and evaluate new opportunities for process improvements and innovation within the department.","Collaborate with senior leadership to set long-term objectives and key performance indicators for the P&R function."],"heading":"Strategy and Planning"},{"points":["Oversee daily operations of the P&R department, ensuring processes are efficient and meet quality standards.","Implement best practices in operational management to optimise resource allocation and productivity.","Monitor and analyse operational performance, providing insights and recommendations for continuous improvement.","Ensure effective management of departmental budgets, aligning expenditure with strategic priorities.","Drive the adoption of technology solutions to enhance operational capabilities and service delivery."],"heading":"Operations"},{"points":["Foster strong relationships with internal stakeholders to ensure alignment and support for P&R initiatives.","Facilitate cross-departmental collaboration to achieve shared business objectives and enhance service delivery.","Communicate effectively with senior management, providing updates on departmental performance and strategic initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key external partners and vendors to support operational goals.","Represent the organisation in industry forums and events to enhance brand reputation and influence.","Negotiate and manage contracts with external service providers, ensuring alignment with organisational standards and objectives."],"heading":"External Stakeholder Management"},{"points":["Ensure all departmental activities comply with relevant Australian regulatory standards and industry best practices.","Develop and implement risk management strategies to mitigate potential operational risks within the P&R function.","Maintain robust governance frameworks to ensure accountability and transparency in departmental operations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires a customer centric culture to model innovative customer experiences","Engages customers (internal and external) to gain insights and perspectives that informs Group’s future","Evaluates and aligns Group’s operating model to the strategic priorities of Group, improving customer service experiences and financial performance","Leads and leverages digital transformation initiatives to create extraordinary customer experiences"],"heading":"Delight Customers"},{"points":["Leads significant communications, negotiating, and managing complex stakeholder relationships","Demonstrates high level communication skills to influence key stakeholders and drive strategic outcomes","Establishes a culture of transparent and effective communication throughout the organisation","Champions the use of digital communication tools to drive engagement and collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Coaches and mentors others, facilitating their development and encouraging initiative and action that contributes to Group’s outcomes","Proactively seeks and reflects on feedback to identify development opportunities","Instils confidence in self and others to embrace challenges and opportunities, recognising and celebrating successes"],"heading":"Motivate Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Finance, or a related field","Master's degree in Business Administration (MBA) or equivalent is highly regarded","Relevant coursework in insurance, risk management, or operations management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on operations and management within the insurance industry"],"heading":"Professional Licenses"},{"points":["Certified Insurance Professional (CIP) from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Fellowship of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF Fellow)","Certificate IV in General Insurance from a recognised Australian institution"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Conflict Resolution","Strategic Vision"],"heading":"Leadership"},{"points":["Process Optimization","Resource Allocation","Performance Metrics"],"heading":"Operational Strategy"},{"points":["Budget Management","Financial Analysis","Cost Reduction"],"heading":"Financial Acumen"},{"points":["Agile Methodologies","Risk Assessment","Stakeholder Management"],"heading":"Project Management"},{"points":["Negotiation","Public Speaking","Written Communication"],"heading":"Communication Skills"},{"points":["Talent Acquisition","Employee Engagement","Performance Management"],"heading":"Human Resources Management"},{"points":["Data Visualization","Statistical Analysis","Reporting Tools"],"heading":"Data Analysis"},{"points":["Cultural Change","Stakeholder Engagement","Implementation Planning"],"heading":"Change Management"},{"points":["Policy Development","Risk Management","Quality Assurance"],"heading":"Regulatory Compliance"},{"points":["Client Feedback","Service Improvement","Customer Retention Strategies"],"heading":"Customer Relationship Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:45:29.896Z","updatedAt":"2025-08-12T09:45:29.896Z"},{"id":"89d99a21-8cb0-4f79-b046-c4dfae0752e5","tenantId":"eb55ca73-650a-4a4d-a47d-3f355ccba359","useCaseId":null,"title":"Customer Advisor","description":"As part of Allianz Australia, you will ensure exceptional customer service by resolving inquiries, providing advice, and managing accounts. Your responsibility includes enhancing customer satisfaction through effective communication and problem-solving, fostering positive relationships, and promoting Allianz's products.","department":"Customer Service","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Acting as a technical referral and escalation point for claims staff, assisting with technical advice and disputes.","Identifying trends from technical complaints to improve customer and business outcomes.","Supporting the Quality Assurance Framework, providing training at individual and team levels, and assist with onboarding new staff.","Managing a portfolio of claims, making commercial decisions that benefit Allianz and the customer, adhering to the General Insurance Code of Practice.","Establishing and maintaining effective working relationships across Allianz and for supporting the delivery of Group TEX frameworks."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Understands the interdependence of Group goals, taking into account wider operational context and eliminates obstacles","Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes","Evaluates progress and re-prioritises work regularly based on changing needs","Establishes systems and procedures to guide work and track progress"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Customer Engagement","Diploma of Business Administration","Bachelor's degree in Business or related field"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on customer service within the insurance industry."],"heading":"Professional Licenses"},{"points":["Certificate IV in Financial Services","Insurance Professional Certification from ANZIIF (Australian and New Zealand Institute of Insurance and Finance)","Customer Service Institute of Australia (CSIA) Certification"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Clear Articulation","Empathy"],"heading":"Communication Skills"},{"points":["Analytical Thinking","Creativity","Decision Making"],"heading":"Problem Solving"},{"points":["CRM Software","Ticketing Systems","Microsoft Office"],"heading":"Technical Proficiency"},{"points":["Prioritization","Deadline Management","Punctuality"],"heading":"Time Management"},{"points":["Negotiation","Mediation","Diplomacy"],"heading":"Conflict Resolution"},{"points":["Product Features","User Guide","Pricing Details"],"heading":"Product Knowledge"},{"points":["Flexibility","Quick Learning","Handling Change"],"heading":"Adaptability"}],"isCompleted":false,"levelsBelowCeo":6,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:45:29.885Z","updatedAt":"2025-08-12T09:45:29.885Z"},{"id":"0cb6e5e7-c7f5-43a4-b5b3-3ac2fd34daa2","tenantId":"eb55ca73-650a-4a4d-a47d-3f355ccba359","useCaseId":null,"title":"Claims Support Officer","description":"The primary purpose of this role is to provide administrative support to the National Liability Claims team to ensure claims are managed in a timely and cost-efficient manner in alignment with the business unit's objectives.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"National Liability Claims team","directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Supporting the National Liability Claims team with day-to-day duties of claims administration, demonstrating high attention to detail.","Completing and sending letters, arranging appointments, sending emails and other administrative duties as required.","Liasing with both internal stakeholder and external stakeholders and suppliers to establish and maintain effective and appropriate administrative processes.","Manage applicable work queues / mailbox tracking all necessary actions to ensure deadlines are met.","Handling the financial aspects of claims, including processing payments, banking and assisting with internal claims processes.","Actively contribute to the achievement of business targets and participate in departmental projects as required."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Business Administration or equivalent","Diploma of Insurance Broking or related field","Completion of relevant short courses in insurance or claims management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it is primarily administrative and does not involve direct insurance advising or broking."],"heading":"Professional Licenses"},{"points":["Certificate IV in General Insurance from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)","Membership with ANZIIF as an Affiliate or Associate","Completion of ANZIIF's Claims Handling and Management course"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Empathy","Problem Solving"],"heading":"Customer Service"},{"points":["Data Entry Accuracy","Document Verification","Error Identification"],"heading":"Attention to Detail"},{"points":["Written Communication","Verbal Communication","Non-verbal Communication"],"heading":"Communication"},{"points":["Prioritization","Meeting Deadlines","Multitasking"],"heading":"Time Management"},{"points":["Microsoft Office","Data Entry Software","Email Management"],"heading":"Computer Literacy"},{"points":["Collaboration","Conflict Resolution","Flexibility"],"heading":"Teamwork"},{"points":["Critical Thinking","Resourcefulness","Solution Implementation"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:45:29.873Z","updatedAt":"2025-08-12T09:45:29.873Z"},{"id":"cea1bba6-f03f-414b-9205-e1a835420886","tenantId":"57901252-978b-4b5c-8e8e-ae4c080f4649","useCaseId":null,"title":"Senior Legal Counsel","description":"As a key advisor at Allianz Australia, you'll provide strategic legal guidance within the financial services sector. You'll handle complex legal matters, ensure compliance, manage risk, and support business objectives, working collaboratively in a dynamic company of 5,001-10,000 employees.","department":"Underwriting","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior Management","directReports":null,"version":1,"isTemplate":false,"createdBy":"1f806184-b908-4a28-8a95-fc51813b114b","updatedBy":"1f806184-b908-4a28-8a95-fc51813b114b","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize deep understanding of financial regulations and compliance to offer strategic legal advice that aligns with business objectives and regulatory requirements.","Collaborate with senior management to formulate legal strategies and ensure adherence to evolving legal standards."],"heading":"Provide Strategic Legal Guidance"},{"points":["Lead the resolution of intricate legal issues by applying advanced knowledge of corporate law and financial services regulations.","Ensure that all legal matters are handled with high precision and accuracy, safeguarding the company's interests effectively."],"heading":"Manage Complex Legal Matters"},{"points":["Develop and implement comprehensive compliance programs to mitigate legal risks.","Conduct regular legal audits and risk assessments, ensuring the organization adheres to all relevant laws and industry standards with minimal supervision."],"heading":"Ensure Compliance and Risk Management"},{"points":["Support various business units by providing tailored legal solutions that enhance operational efficiencies and drive business growth.","Employ a consultative approach to anticipate legal needs and proactively address potential legal challenges."],"heading":"Facilitate Business Objectives"},{"points":["Lead the negotiation and drafting of complex contracts and agreements to ensure favorable terms and mitigate potential risks.","Possess the authority to sign terms and conditions and make critical decisions on pricing strategy without direct oversight."],"heading":"Negotiate and Draft Legal Agreements"},{"points":["Communicate effectively with senior management and executive stakeholders to influence behavior and drive compliance with legal mandates.","Leverage expert negotiation skills to maintain robust relationships and achieve consensus on critical legal matters."],"heading":"Influence and Manage Key Stakeholders"},{"points":["Identify opportunities for significant improvements in the legal division's processes and functions, recommending actionable strategies that enhance overall efficiency and effectiveness.","Exercise high autonomy in proposing and implementing these changes."],"heading":"Recommend Divisional Function Improvements"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Empowers and coaches others to provide extraordinary experiences for both internal and external customers","Prioritises the customer in the delivery of the operating model to differentiate in the market","Leads initiatives that challenge the status quo and continuously refresh and invigorate customer service and outcomes","Promotes the development of ground-breaking approaches to drive exceptional customer service","Empowers others in changing the way of working with customers through digitally enabled processes and platforms"],"heading":"Delight Customers"},{"points":["Manages communications, enabling interactive discussions and ensuring common understanding","Adapts communication strategies to various audiences and contexts, driving effective outcomes","Develops and maintains robust relationships through effective communication","Leverages digital platforms to enhance and streamline communication processes"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Extensive experience in providing strategic legal guidance within the financial services sector, with a focus on managing complex legal matters and ensuring compliance.","Strong track record of supporting business objectives through effective risk management and strategic advice, leveraging over 5 years of technical expertise.","Possession of a Master’s degree, such as an MBA or specialized legal study, complementing over 5 years of leadership experience in a large, dynamic organization."],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Corporate Law","Contract Law","Insurance Law"],"heading":"Legal Knowledge"},{"points":["Regulatory Analysis","Policy Implementation","Risk Assessment"],"heading":"Regulatory Compliance"},{"points":["Legal Research","Problem Solving","Critical Analysis"],"heading":"Analytical Thinking"},{"points":["Negotiation","Written Communication","Verbal Communication"],"heading":"Communication Skills"},{"points":["Judgment","Strategic Planning","Risk Analysis"],"heading":"Decision-Making"},{"points":["Mentoring","Conflict Resolution","Collaboration"],"heading":"Team Leadership"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:38:26.613Z","updatedAt":"2025-08-12T09:41:22.670Z"},{"id":"236bf13b-aa56-417a-86a3-67f3d5770168","tenantId":"57901252-978b-4b5c-8e8e-ae4c080f4649","useCaseId":null,"title":"Senior Communicator","description":"Join Allianz Australia to drive impactful communication strategies within the financial services sector. Collaborate with a diverse team in a large organization, engaging stakeholders to enhance understanding and alignment. Leverage your expertise to shape messaging and deliver key insights effectively.","department":"HR","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":4,"experienceMax":5,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"1f806184-b908-4a28-8a95-fc51813b114b","updatedBy":"1f806184-b908-4a28-8a95-fc51813b114b","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Utilize advanced communication skills to create, adapt, and execute comprehensive communication plans that effectively convey complex financial services information to diverse audiences.","Achieve targeted stakeholder engagement and understanding by using data-driven insights and knowledge of best practices in corporate communication."],"heading":"Develop and Implement Communication Strategies"},{"points":["Facilitate collaboration across teams and departments within Allianz Australia to ensure alignment of messaging and communication strategies.","Employ agile methodologies and project management tools such as Trello or Jira to coordinate efforts and stay aligned with organizational objectives."],"heading":"Stakeholder Engagement and Collaboration"},{"points":["Produce high-quality, persuasive content, including speeches, presentations, and digital media materials.","Leverage expertise in storytelling and narrative building to enhance the impact of communications, aligning with brand voice and strategic goals."],"heading":"Content Creation and Messaging"},{"points":["Use interpersonal and negotiation skills to influence behavior change and secure buy-in from stakeholders despite having no direct authority.","Implement strategies that drive stakeholder alignment and organizational change, contributing to the company’s goals."],"heading":"Influence and Drive Change"},{"points":["Offer expert guidance and technical training to junior team members or peers, helping them develop skills and understanding in communication strategies and techniques.","Mentor and support team members in their professional growth while fostering a collaborative learning environment."],"heading":"Provide Subject Matter Guidance"},{"points":["Utilize analytics tools to evaluate the effectiveness of communication strategies and campaigns.","Conduct regular assessments and report on key metrics to identify areas for improvement and achieve performance targets aligned with business objectives."],"heading":"Monitor and Analyze Communication Efforts"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal 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relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Embraces change, seeing it as an opportunity to learn and grow","Supports others in adapting to change and manages resistance","Uses effective change management strategies to ensure smooth transitions","Leverages digital platforms to facilitate and communicate change initiatives"],"heading":"Embrace Change"},{"points":["Identifies issues in existing systems and processes that may not be obvious to others","Challenges the status quo and offers progressive ideas and solutions","Recognises ideas of all stakeholders and encourages innovative approaches","Embraces digital opportunities in data analytics to improve processes and customer insights"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Degree in Communications, Journalism, or a 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Planning"},{"points":[],"heading":"Stakeholder Management"},{"points":[],"heading":"Message Tailoring"},{"points":["Expert"],"heading":"Crisis Communication"},{"points":[],"heading":"Crisis Management"},{"points":[],"heading":"Media Handling"},{"points":[],"heading":"Reputation Management"},{"points":["Intermediate"],"heading":"Cultural Awareness"},{"points":[],"heading":"Global Communication"},{"points":[],"heading":"Diversity Awareness"},{"points":[],"heading":"Cultural Sensitivity"},{"points":["Advanced"],"heading":"Digital Communication Tools"},{"points":[],"heading":"Social Media"},{"points":[],"heading":"Webinars"},{"points":[],"heading":"Digital Content Creation"},{"points":["Intermediate"],"heading":"Data Analysis"},{"points":[],"heading":"Survey Analysis"},{"points":[],"heading":"Metrics Evaluation"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:26:56.720Z","updatedAt":"2025-08-12T09:35:07.844Z"},{"id":"177a33b1-1e13-41de-bb36-521ab6250e16","tenantId":"57901252-978b-4b5c-8e8e-ae4c080f4649","useCaseId":null,"title":"Business Manager","description":"Join Allianz Australia as a Business Manager in our Sydney-based financial services department, where you'll play a pivotal role in driving strategic growth and operational excellence. Collaborate with senior management to align departmental goals with organisational objectives, while overseeing daily operations to enhance efficiency and customer satisfaction. Build strong relationships with internal and external stakeholders, ensuring compliance with regulatory standards and mitigating risks. This role offers a unique opportunity to contribute to long-term financial strategies and expand our market presence in the insurance industry.","department":"financial services","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":null,"educationRequired":null,"reportingTo":"Senior management","directReports":null,"version":1,"isTemplate":false,"createdBy":"1f806184-b908-4a28-8a95-fc51813b114b","updatedBy":"1f806184-b908-4a28-8a95-fc51813b114b","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic business plans to drive growth and profitability within the financial services department.","Collaborate with senior management to align departmental objectives with organisational goals.","Analyse market trends and competitor activities to identify opportunities for business expansion.","Contribute to the development of long-term financial strategies to enhance the company's market position."],"heading":"Strategy and Planning"},{"points":["Oversee daily operations to ensure efficiency and effectiveness in service delivery.","Implement process improvements to enhance operational performance and customer satisfaction.","Manage resource allocation to optimise productivity and achieve departmental objectives.","Monitor financial performance and implement corrective actions to meet budgetary targets.","Ensure the timely and accurate reporting of operational metrics to senior management."],"heading":"Operations"},{"points":["Foster strong relationships with internal departments to facilitate cross-functional collaboration.","Communicate business objectives and performance updates to internal stakeholders effectively.","Support team leaders in achieving their goals by providing guidance and resources."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key external partners to support business objectives.","Represent the organisation in industry forums and networking events to enhance brand visibility.","Negotiate contracts and agreements with external stakeholders to ensure favourable terms."],"heading":"External Stakeholder Management"},{"points":["Ensure compliance with Australian regulatory standards and industry best practices.","Identify and mitigate potential risks to safeguard the organisation's interests.","Develop and implement governance frameworks to uphold ethical and legal standards."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of 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and managing complex stakeholder relationships","Demonstrates high level communication skills to influence key stakeholders and drive strategic outcomes","Establishes a culture of transparent and effective communication throughout the organisation","Champions the use of digital communication tools to drive engagement and collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives 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Allocation"],"heading":"Strategic Planning"},{"points":["Verbal Communication","Written Communication","Presentation Skills"],"heading":"Communication"},{"points":["Risk Assessment","Mitigation Planning","Compliance"],"heading":"Risk Management"},{"points":["Client Engagement","Feedback Management","Customer Retention"],"heading":"Customer Relationship Management"},{"points":["Project Coordination","Timeline Management","Resource Management"],"heading":"Project Management"},{"points":["Critical Thinking","Root Cause Analysis","Decision Making"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":4,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:23:49.172Z","updatedAt":"2025-08-12T09:24:17.690Z"},{"id":"246109e9-1105-4ebc-be4c-8be159ca82c9","tenantId":"57901252-978b-4b5c-8e8e-ae4c080f4649","useCaseId":null,"title":"Claims 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Oversee daily operations, ensuring timely and accurate claims handling while fostering team development. Collaborate with internal and external stakeholders to align strategies and resolve complex issues. Drive compliance with Australian regulatory standards and innovate within the claims management function. This role offers a unique opportunity to influence business objectives and advance your career in a dynamic, supportive environment within a leading insurance organisation.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"1f806184-b908-4a28-8a95-fc51813b114b","updatedBy":"1f806184-b908-4a28-8a95-fc51813b114b","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance claims processing efficiency and effectiveness.","Analyse market trends and competitor strategies to inform claims management practices.","Collaborate with senior management to align claims strategies with overall business objectives.","Identify opportunities for process improvements and innovation within the claims management 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external partners, including brokers and service providers.","Represent the organisation in industry forums and events to enhance brand reputation and knowledge sharing.","Negotiate with external parties to resolve disputes and ensure favourable outcomes for the organisation."],"heading":"External Stakeholder Management"},{"points":["Ensure all claims processes comply with relevant Australian regulatory standards and industry guidelines.","Identify and mitigate risks associated with claims management to protect the organisation's interests.","Develop and maintain robust governance frameworks to support ethical and transparent claims handling."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term 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Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Team Management","Performance Evaluation","Mentoring"],"heading":"Leadership"},{"points":["Claims Assessment","Fraud Detection","Regulatory Compliance"],"heading":"Claims Processing"},{"points":["Problem Solving","Data Analysis","Decision Making"],"heading":"Analytical Thinking"},{"points":["Negotiation","Conflict Resolution","Interpersonal Skills"],"heading":"Communication"},{"points":["Risk Assessment","Risk Mitigation","Contingency Planning"],"heading":"Risk Management"},{"points":["Client Relationship Management","Complaint Handling","Empathy"],"heading":"Customer Service"},{"points":["Prioritization","Scheduling","Goal Setting"],"heading":"Time 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Collaborate with diverse teams, uphold high ethical standards, and influence decision-making. 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significant innovation, initiative and/or judgment are required."],"heading":""}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Empowers and coaches others to provide extraordinary experiences 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Utilize your creativity and expertise to drive impactful campaigns, ensuring consistency across all channels and fostering a strong corporate narrative.","department":"Marketing","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":3,"experienceMax":5,"educationRequired":null,"reportingTo":"Head of Communications","directReports":null,"version":1,"isTemplate":false,"createdBy":"1f806184-b908-4a28-8a95-fc51813b114b","updatedBy":"1f806184-b908-4a28-8a95-fc51813b114b","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Developing and executing comprehensive communication plans that effectively convey the corporate strategy to various stakeholders, ensuring consistent messaging across all channels"],"heading":"Strategic Communication Development"},{"points":["Creating high-quality multimedia content such as articles, presentations, videos, and social media posts that translate the corporate strategy into engaging communication initiatives","Managing C-level communications and executive positioning"],"heading":"Content Creation"},{"points":["Maintaining editorial oversight of both internal and external communications to ensure messaging consistency and alignment with Allianz's strategic objective"],"heading":"Editorial Oversight"},{"points":["Close collaboration with local communicators across different countries to ensure aligned messaging regarding the transformation strategy and other corporate initiatives"],"heading":"Collaboration with Stakeholders"},{"points":["Fostering engagement within the company, overseeing community management activities and driving brand advocacy among employees"],"heading":"Community Engagement"}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short 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Sensitivity"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T09:11:53.224Z","updatedAt":"2025-08-12T09:12:51.954Z"},{"id":"06d512c0-ca59-47f1-855e-ee379dd41272","tenantId":"57901252-978b-4b5c-8e8e-ae4c080f4649","useCaseId":null,"title":"Senior Motor Underwriter","description":"As a key member of our team, you will evaluate and analyze motor underwriting cases, leverage your expertise to provide risk assessments, and collaborate with stakeholders to ensure optimal client solutions. 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specifications."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to 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motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Encourages others to bring whole self to work and contribute freely to support creativity and understanding of customers and stakeholders","Builds empathy and understanding of different people, integrating diverse perspectives into approaches and outcomes","Expresses own point of view and challenges basic assumptions"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business, Finance, or a related field","Diploma in Insurance Broking or Underwriting","Certificate IV in General Insurance"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for motor underwriting roles in Australia"],"heading":"Professional Licenses"},{"points":["ANZIIF (Australian and New Zealand Institute of Insurance and Finance) Senior Associate","Certified Insurance Professional (CIP) from ANZIIF","Membership with the Insurance Council of Australia"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Analyzing Risk Factors","Quantitative Analysis","Risk Mitigation Planning"],"heading":"Risk Assessment"},{"points":["Policy Structure","Regulatory Compliance","Claims Management"],"heading":"Insurance Policy Knowledge"},{"points":["Evaluating Alternatives","Strategic Thinking","Problem Solving"],"heading":"Decision Making"},{"points":["Data Interpretation","Trend Analysis","Scenario Analysis"],"heading":"Analytical Skills"},{"points":["Negotiation","Client Interaction","Report Writing"],"heading":"Communication Skills"},{"points":["Reviewing Documents","Error Detection","Quality Control"],"heading":"Attention to Detail"},{"points":["Motivating Teams","Delegating Tasks","Conflict Resolution"],"heading":"Team Leadership"}],"isCompleted":false,"levelsBelowCeo":6,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T08:59:20.748Z","updatedAt":"2025-08-12T09:00:18.411Z"},{"id":"e7087265-7c88-4a3d-9714-5d242c3fd0fc","tenantId":"57901252-978b-4b5c-8e8e-ae4c080f4649","useCaseId":null,"title":"Head of P&R","description":"Join Allianz Australia as the Head of P&R in Melbourne, where you'll lead strategic planning and operational excellence within the Operations department. Reporting to the GM PCOP&R, you'll drive process innovation, optimise resource allocation, and enhance service delivery. With 5 to 15 years of experience, you'll foster strong stakeholder relationships, manage budgets, and ensure compliance with Australian regulations. This role offers a unique opportunity to influence industry standards and contribute to Allianz's growth in the insurance sector, making a significant impact on both internal operations and external partnerships.","department":"Operations","level":null,"employmentType":"Full Time","location":"Melbourne","status":"draft","experienceRequired":null,"experienceMin":5,"experienceMax":15,"educationRequired":null,"reportingTo":"GM PCOP&R","directReports":null,"version":1,"isTemplate":false,"createdBy":"1f806184-b908-4a28-8a95-fc51813b114b","updatedBy":"1f806184-b908-4a28-8a95-fc51813b114b","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans to enhance operational efficiency within the P&R department, aligning with organisational goals.","Lead the annual planning process, ensuring alignment with broader business objectives and market trends in the insurance industry.","Identify and evaluate new opportunities for process improvements and innovation within the department.","Collaborate with senior leadership to set long-term objectives and key performance indicators for the P&R function."],"heading":"Strategy and Planning"},{"points":["Oversee daily operations of the P&R department, ensuring processes are efficient and meet quality standards.","Implement best practices in operational management to optimise resource allocation and productivity.","Monitor and analyse operational performance, providing insights and recommendations for continuous improvement.","Ensure effective management of departmental budgets, aligning expenditure with strategic priorities.","Drive the adoption of technology solutions to enhance operational capabilities and service delivery."],"heading":"Operations"},{"points":["Foster strong relationships with internal stakeholders to ensure alignment and support for P&R initiatives.","Facilitate cross-departmental collaboration to achieve shared business objectives and enhance service delivery.","Communicate effectively with senior management, providing updates on departmental performance and strategic initiatives."],"heading":"Internal Stakeholder Management"},{"points":["Build and maintain relationships with key external partners and vendors to support operational goals.","Represent the organisation in industry forums and events to enhance brand reputation and influence.","Negotiate and manage contracts with external service providers, ensuring alignment with organisational standards and objectives."],"heading":"External Stakeholder Management"},{"points":["Ensure all departmental activities comply with relevant Australian regulatory standards and industry best practices.","Develop and implement risk management strategies to mitigate potential operational risks within the P&R function.","Maintain robust governance frameworks to ensure accountability and transparency in departmental operations."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Sets functional strategies and drives implementation aligned to Group’s purpose and long term strategies","Promotes an aligned organisational perspective, understanding and integrating interdependencies","Uses knowledge of key business and industry drivers to identify and evaluate new concepts and strategies that add value","Balances stakeholder and organisational goals in the development of strategies"],"heading":"Strategy and Direction"},{"points":["Generates enthusiasm and commitment to goals and cascades understanding","Promotes a culture of resilience and perseverance","Anticipates and addresses barriers, risks and emerging trends to achieve outcomes","Considers the influence of a wide range of complex issues and redefines work and priorities accordingly"],"heading":"Drive Business Outcomes"},{"points":["Inspires a customer centric culture to model innovative customer experiences","Engages customers (internal and external) to gain insights and perspectives that informs Group’s future","Evaluates and aligns Group’s operating model to the strategic priorities of Group, improving customer service experiences and financial performance","Leads and leverages digital transformation initiatives to create extraordinary customer experiences"],"heading":"Delight Customers"},{"points":["Leads significant communications, negotiating, and managing complex stakeholder relationships","Demonstrates high level communication skills to influence key stakeholders and drive strategic outcomes","Establishes a culture of transparent and effective communication throughout the organisation","Champions the use of digital communication tools to drive engagement and collaboration"],"heading":"Communicate and Engage"},{"points":["Empowers others to build trusting and cooperative partnerships","Recognises and resolves conflicts by seeking and addressing different perspectives","Fosters a culture of mutual respect and inclusion within teams","Leverages digital platforms to enhance collaboration and drive shared outcomes"],"heading":"Connect and Partner"},{"points":["Inspires others to embrace change, creating buy-in and support","Develops and implements change management plans that ensure successful transitions","Builds resilience within the team to adapt to continuous change","Champions the use of digital transformation initiatives to drive change"],"heading":"Embrace Change"},{"points":["Analyses and significantly improves existing products, systems and processes","Overcomes complex problems, integrating multiple sources of information","Drives a culture of innovation, breaking the fear of failure","Leverages break through thinking to find new ways that add value","Advocates for the use of digitally enabled analytics and insights in decision making"],"heading":"Innovate and Improve"},{"points":["Coaches and mentors others, facilitating their development and encouraging initiative and action that contributes to Group’s outcomes","Proactively seeks and reflects on feedback to identify development opportunities","Instils confidence in self and others to embrace challenges and opportunities, recognising and celebrating successes"],"heading":"Motivate Self and Others"},{"points":["Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action","Taps into individual differences and working styles to improve business processes and outcomes","Identifies and overcomes the barriers to diverse thinking, strengthening Group’s ability to meet diverse and changing customer needs"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Finance, or a related field","Master's degree in Business Administration (MBA) or equivalent is highly regarded","Relevant coursework in insurance, risk management, or operations management"],"heading":"Essential Academic 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Management"],"heading":"Project Management"},{"points":["Negotiation","Public Speaking","Written Communication"],"heading":"Communication Skills"},{"points":["Talent Acquisition","Employee Engagement","Performance Management"],"heading":"Human Resources Management"},{"points":["Data Visualization","Statistical Analysis","Reporting Tools"],"heading":"Data Analysis"},{"points":["Cultural Change","Stakeholder Engagement","Implementation Planning"],"heading":"Change Management"},{"points":["Policy Development","Risk Management","Quality Assurance"],"heading":"Regulatory Compliance"},{"points":["Client Feedback","Service Improvement","Customer Retention Strategies"],"heading":"Customer Relationship Management"}],"isCompleted":false,"levelsBelowCeo":3,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T08:55:36.935Z","updatedAt":"2025-08-12T08:56:46.170Z"},{"id":"2beec406-89da-4541-9471-73a7c7f84286","tenantId":"57901252-978b-4b5c-8e8e-ae4c080f4649","useCaseId":null,"title":"Customer Advisor","description":"As part of Allianz Australia, you will ensure exceptional customer service by resolving inquiries, providing advice, and managing accounts. Your responsibility includes enhancing customer satisfaction through effective communication and problem-solving, fostering positive relationships, and promoting Allianz's products.","department":"Customer Service","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"","directReports":null,"version":1,"isTemplate":false,"createdBy":"1f806184-b908-4a28-8a95-fc51813b114b","updatedBy":"1f806184-b908-4a28-8a95-fc51813b114b","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Acting as a technical referral and escalation point for claims staff, assisting with technical advice and disputes.","Identifying trends from technical complaints to improve customer and business outcomes.","Supporting the Quality Assurance Framework, providing training at individual and team levels, and assist with onboarding new staff.","Managing a portfolio of claims, making commercial decisions that benefit Allianz and the customer, adhering to the General Insurance Code of Practice.","Establishing and maintaining effective working relationships across Allianz and for supporting the delivery of Group TEX frameworks."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Understands the interdependence of Group goals, taking into account wider operational context and eliminates obstacles","Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes","Evaluates progress and re-prioritises work regularly based on changing needs","Establishes systems and procedures to guide work and track progress"],"heading":"Drive Business Outcomes"},{"points":["Anticipates solutions that support extraordinary customer experiences","Identifies and addresses the underlying needs of customers (internal and external)","Strips barriers and overcomes obstacles to ensure delivery of results for customers (internal and external)","Identifies customer service trends and contributes to the designs of creative solutions","Seeks ways to leverage digital transformation initiatives to improve the way of working and customer interactions"],"heading":"Delight Customers"},{"points":["Influence others through own actions (e.g. leading by example)","Encourages interactive discussion, ensuring all viewpoints are considered","Develops relationships based on mutual trust and respect","Acts as a role model in utilising digital communication tools effectively to foster collaboration"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of Thinking"}],"qualificationsAndLicenses":[{"points":["Certificate III in Customer Engagement","Diploma of Business Administration","Bachelor's degree in Business or related field"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on customer service within the insurance industry."],"heading":"Professional Licenses"},{"points":["Certificate IV in Financial Services","Insurance Professional Certification from ANZIIF (Australian and New Zealand Institute of Insurance and Finance)","Customer Service Institute of Australia (CSIA) Certification"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Active Listening","Clear Articulation","Empathy"],"heading":"Communication Skills"},{"points":["Analytical Thinking","Creativity","Decision Making"],"heading":"Problem Solving"},{"points":["CRM Software","Ticketing Systems","Microsoft Office"],"heading":"Technical Proficiency"},{"points":["Prioritization","Deadline Management","Punctuality"],"heading":"Time Management"},{"points":["Negotiation","Mediation","Diplomacy"],"heading":"Conflict Resolution"},{"points":["Product Features","User Guide","Pricing Details"],"heading":"Product Knowledge"},{"points":["Flexibility","Quick Learning","Handling Change"],"heading":"Adaptability"}],"isCompleted":false,"levelsBelowCeo":6,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T08:49:44.774Z","updatedAt":"2025-08-12T08:50:59.294Z"},{"id":"3073f8a6-b418-4ad5-9e8a-590ec4007379","tenantId":"57901252-978b-4b5c-8e8e-ae4c080f4649","useCaseId":null,"title":"Claims Support Officer","description":"The primary purpose of this role is to provide administrative support to the National Liability Claims team to ensure claims are managed in a timely and cost-efficient manner in alignment with the business unit's objectives.","department":"Claims Management","level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"National Liability Claims team","directReports":null,"version":1,"isTemplate":false,"createdBy":"1f806184-b908-4a28-8a95-fc51813b114b","updatedBy":"1f806184-b908-4a28-8a95-fc51813b114b","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Supporting the National Liability Claims team with day-to-day duties of claims administration, demonstrating high attention to detail.","Completing and sending letters, arranging appointments, sending emails and other administrative duties as required.","Liasing with both internal stakeholder and external stakeholders and suppliers to establish and maintain effective and appropriate administrative processes.","Manage applicable work queues / mailbox tracking all necessary actions to ensure deadlines are met.","Handling the financial aspects of claims, including processing payments, banking and assisting with internal claims processes.","Actively contribute to the achievement of business targets and participate in departmental projects as required."],"heading":""}],"softCompetencies":[{"points":["Achieves objectives within own job area to deliver results aligned to the Group’s strategy","Promotes team understanding of Group’s purpose and strategy and contribution of work to the Group’s direction","Considers whether short term goals support long term objectives"],"heading":"Strategy and Direction"},{"points":["Demonstrates persistence and perseverance in the face of obstacles","Shows personal accountability for achievement of job-specific outcomes","Recognises the implication of organisational issues, identifying potential impact on achievement of own and team goals","Identifies the processes, tasks and resources required to achieve an outcome and plans accordingly"],"heading":"Drive Business Outcomes"},{"points":["Displays a passion for delighting both internal and external customers","Seeks to understand customer needs by actively listening to their thoughts and concerns","Follows through on commitments to customers (internal and external)","Uses digitally enabled technology to delight customers"],"heading":"Delight Customers"},{"points":["Engages with others, clearly conveying information and understanding through a variety of methods","Actively listens and questions to check for understanding","Adapts communication to suit audience and varying situations","Is open and honest in communication","Utilises digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Builds trusting, cooperative partnerships, supports collaboration within Group and across the organisation","Fosters a collaborative team environment, recognising and respecting individual perspectives","Seeks and values input from diverse sources and ensures others are heard","Effectively utilises digital tools to support and drive collaboration"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business improvement","Is curious about opportunities in data analytics to suggest improvements in processes"],"heading":"Innovate and Improve"},{"points":["Understands and values the skills, knowledge and experiences that others bring","Integrates feedback and takes responsibility for achieving own goals","Demonstrates a high level of personal motivation to learn"],"heading":"Motivate Self and Others"},{"points":["Embraces diversity and is responsive to different experiences, perspectives, values and beliefs","Respects differences and seeks to understand diverse perspectives","Voices opinions and new ideas freely"],"heading":"Diversity of 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Identification"],"heading":"Attention to Detail"},{"points":["Written Communication","Verbal Communication","Non-verbal Communication"],"heading":"Communication"},{"points":["Prioritization","Meeting Deadlines","Multitasking"],"heading":"Time Management"},{"points":["Microsoft Office","Data Entry Software","Email Management"],"heading":"Computer Literacy"},{"points":["Collaboration","Conflict Resolution","Flexibility"],"heading":"Teamwork"},{"points":["Critical Thinking","Resourcefulness","Solution Implementation"],"heading":"Problem Solving"}],"isCompleted":false,"levelsBelowCeo":5,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-12T08:43:27.583Z","updatedAt":"2025-08-12T08:44:32.816Z"},{"id":"4f1425e6-bb73-42f5-a2e7-c6934151a7b9","tenantId":"483d6731-4c9d-4593-8e34-a461197e9459","useCaseId":null,"title":"IT infrastructure Manager","description":"Join Zensar 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This pivotal role offers the chance to drive innovation and efficiency within a global organisation of over 1000 employees. You'll play a crucial part in shaping our technological landscape, ensuring robust and scalable infrastructure solutions. With opportunities for professional growth and development, this full-time position is perfect for those eager to make a significant impact in the ever-evolving IT industry.","department":null,"level":null,"employmentType":"Full Time","location":"Bangalore","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans for IT infrastructure that align with organisational goals and industry best practices.","Identify and evaluate emerging technologies to enhance infrastructure capabilities and support business growth.","Collaborate with senior management to forecast infrastructure needs and budget requirements.","Create and maintain a roadmap for infrastructure upgrades and expansions to ensure scalability and reliability."],"heading":"Strategy and Planning"},{"points":["Oversee the daily operations of IT infrastructure, ensuring optimal performance and minimal downtime.","Manage the deployment, monitoring, maintenance, and support of all IT systems, including servers, networks, and applications.","Implement and maintain robust disaster recovery and business continuity plans.","Ensure timely resolution of infrastructure-related incidents and service requests.","Optimise resource allocation and utilisation to improve operational efficiency."],"heading":"Operations"},{"points":["Collaborate with internal teams to understand their infrastructure needs and provide effective solutions.","Communicate infrastructure strategies and updates to internal stakeholders to ensure alignment and support.","Facilitate training and support for staff to enhance their understanding and use of IT infrastructure."],"heading":"Internal Stakeholder Management"},{"points":["Manage relationships with external vendors and service providers to ensure quality and cost-effective services.","Negotiate contracts and agreements with external partners to secure favourable terms and conditions.","Coordinate with external stakeholders to ensure compliance with service level agreements and performance standards."],"heading":"External Stakeholder Management"},{"points":["Ensure IT infrastructure complies with relevant regulatory standards and organisational policies.","Identify and mitigate risks associated with IT infrastructure to safeguard organisational assets.","Develop and enforce governance frameworks to maintain the integrity and security of IT systems."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Effectively communicates complex technical information to non-technical stakeholders","Builds strong relationships with team members and cross-functional departments","Demonstrates active listening and empathy in interactions"],"heading":"Communication and Interpersonal 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environment that celebrates diversity"],"heading":"Cultural Awareness and Sensitivity"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Computer Science, Information Technology, or a related field","Master's degree in IT Management or Business Administration (MBA) with a focus on IT, preferred but not mandatory","Relevant coursework in network management, systems architecture, and IT infrastructure"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for IT Infrastructure Managers in India","Focus on certifications and academic qualifications instead"],"heading":"Professional Licenses"},{"points":["ITIL (Information Technology Infrastructure Library) Certification for IT service management","Certified Information Systems Security Professional (CISSP) for security management","Cisco Certified Network Professional (CCNP) for advanced networking skills","Microsoft Certified: Azure Solutions Architect Expert for cloud infrastructure expertise","Project Management Professional (PMP) for project management skills in IT projects"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Design and implement scalable network solutions to support organisational growth","Monitor network performance and troubleshoot issues to ensure minimal downtime","Ensure compliance with Indian IT regulations and standards for network security","Manage vendor relationships for network hardware and services","Optimise network infrastructure for cost efficiency and performance"],"heading":"Network Management"},{"points":["Oversee the installation, configuration, and maintenance of servers and storage systems","Implement data backup and recovery strategies in line with industry best practices","Ensure server and storage solutions comply with Indian data protection regulations","Evaluate and integrate new technologies to enhance infrastructure capabilities","Manage capacity planning and performance tuning for server environments"],"heading":"Server and Storage Management"},{"points":["Develop and manage cloud strategies to support business objectives","Ensure cloud solutions are compliant with Indian regulatory requirements","Optimise cloud resource utilisation to control costs","Integrate cloud services with existing IT infrastructure","Monitor cloud performance and implement improvements as needed"],"heading":"Cloud Infrastructure"},{"points":["Implement robust security measures to protect IT infrastructure from threats","Ensure compliance with Indian IT security standards and regulations","Conduct regular security audits and vulnerability assessments","Develop and enforce IT security policies and procedures","Coordinate with legal and compliance teams to address regulatory changes"],"heading":"Security and Compliance"},{"points":["Lead and mentor a team of IT professionals to achieve organisational goals","Foster a culture of continuous learning and professional development","Develop and implement training programs to enhance team skills","Manage team performance and provide constructive feedback","Encourage collaboration and knowledge sharing within the team"],"heading":"Team Leadership and Development"}],"isCompleted":false,"levelsBelowCeo":6,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-08-11T10:15:24.754Z","updatedAt":"2025-08-25T19:43:58.910Z"},{"id":"0ffa2a7c-2363-4afb-8eec-ede04549f659","tenantId":"483d6731-4c9d-4593-8e34-a461197e9459","useCaseId":null,"title":"IT Network Manager","description":"Join Zensar Technologies Ltd. as an IT Network Manager in Bangalore, where you'll play a pivotal role in shaping our IT infrastructure. This full-time position offers the opportunity to lead a dynamic team, ensuring seamless network operations and driving innovative solutions in a thriving tech environment. With over 1000 employees, Zensar provides a platform for professional growth and the chance to make a significant impact in the Information Technology and Services industry. Embrace the challenge and advance your career with us.","department":null,"level":null,"employmentType":"Full Time","location":"Bangalore","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans for network infrastructure to support organisational goals.","Identify and evaluate emerging technologies to enhance network performance and security.","Collaborate with senior management to align network strategies with business objectives.","Plan and manage network capacity to ensure scalability and efficiency."],"heading":"Strategy and Planning"},{"points":["Oversee daily network operations to ensure optimal performance and minimal downtime.","Coordinate with IT teams to resolve network issues promptly and 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digital communication platforms effectively"],"heading":"Communicate and Engage"},{"points":["Works constructively in and across teams, viewing all forms of collaboration as important","Proactively builds and maintains a strong network of relationships within Group","Establishes rapport and maintains mutually beneficial relationships","Engages others in collaborative communication and problem solving","Utilises collaboration tools to enhance teamwork and partnerships"],"heading":"Connect and Partner"},{"points":["Welcomes change and remains positive in the face of ambiguity","Adapts to new ways of working and applies change management techniques","Stays focused and productive during times of change","Utilises digital tools to navigate and manage change"],"heading":"Embrace Change"},{"points":["Identifies and contributes ideas for improvement ","Is curious and open-minded to new ideas, perspectives and approaches","Understands the need for Group to be innovative and drive business 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With opportunities for professional growth and development, this full-time position is perfect for those eager to make a significant impact in the ever-evolving IT industry.","department":null,"level":null,"employmentType":"Full Time","location":"Bangalore","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"Indy","updatedBy":"Indy","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement strategic plans for IT infrastructure that align with organisational goals and industry best practices.","Identify and evaluate emerging technologies to enhance infrastructure capabilities and support business growth.","Collaborate with senior management to forecast infrastructure needs and budget requirements.","Create and maintain a roadmap for infrastructure upgrades and expansions to ensure scalability and 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and service providers to ensure quality and cost-effective services.","Negotiate contracts and agreements with external partners to secure favourable terms and conditions.","Coordinate with external stakeholders to ensure compliance with service level agreements and performance standards."],"heading":"External Stakeholder Management"},{"points":["Ensure IT infrastructure complies with relevant regulatory standards and organisational policies.","Identify and mitigate risks associated with IT infrastructure to safeguard organisational assets.","Develop and enforce governance frameworks to maintain the integrity and security of IT systems."],"heading":"Compliance, Risk and Governance"}],"softCompetencies":[{"points":["Effectively communicates complex technical information to non-technical stakeholders","Builds strong relationships with team members and cross-functional departments","Demonstrates active listening and empathy in interactions"],"heading":"Communication and Interpersonal 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This full-time position offers the opportunity to lead a dynamic team, ensuring seamless network operations and driving innovative solutions in a thriving tech environment. With over 1000 employees, Zensar provides a platform for professional growth and the chance to make a significant impact in the Information Technology and Services industry. 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This role offers the unique opportunity to shape and drive the human resources strategy in a dynamic, growing company. You will be instrumental in fostering a culture of excellence and innovation, managing a range of HR functions from recruitment to employee development. Ideal for a proactive and visionary HR enthusiast, this position promises substantial growth opportunities, empowering you to make a significant impact in our firm and your career.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement recruitment strategies that align with Humello's business objectives and comply with Indian employment laws.","Manage the end-to-end recruitment process, from job posting to hiring, ensuring a fair and efficient process.","Maintain a talent pipeline to meet future hiring needs, considering the diversity and inclusion standards prevalent in India."],"heading":"Recruitment and Staffing"},{"points":["Ensure all HR practices are in compliance with Indian labour laws, including but not limited to the Shops and Establishment Act, Provident Fund, and ESI regulations.","Handle employee grievances and disputes, ensuring timely and fair resolution in accordance with internal policies and Indian legal standards.","Conduct regular training sessions on workplace ethics, sexual harassment prevention (as per the POSH Act), and other relevant compliance topics."],"heading":"Employee Relations and Compliance"},{"points":["Implement and oversee a performance appraisal system that is transparent and aligns with the company's strategic goals.","Provide support and training to managers on effective performance management techniques and the use of performance management tools.","Regularly review and update performance management processes to ensure they are fair and effective."],"heading":"Performance Management"},{"points":["Develop, review, and update HR policies and procedures to ensure they are current, compliant with Indian laws, and aligned with industry best practices.","Ensure all employees are aware of HR policies through regular communication and training sessions.","Monitor and enforce adherence to HR policies across the organisation."],"heading":"HR Policy Development"},{"points":["Assess training needs of employees and develop a training plan that supports the skills and knowledge required for Humello's operational success.","Organise and oversee training sessions, workshops, and seminars, ensuring they are effective and comply with Indian educational standards.","Evaluate the effectiveness of training programs and make adjustments as necessary to improve future training initiatives."],"heading":"Training and Development"}],"softCompetencies":[{"points":["Ability to articulate HR policies and procedures clearly to all levels of the organisation","Proficient in both verbal and written communication, including the preparation of reports and presentations","Skilled in active listening to understand employee concerns and provide appropriate solutions"],"heading":"Communication Skills"},{"points":["Understanding and respecting diverse cultural backgrounds within the workplace","Ability to adapt communication and engagement strategies to fit diverse teams","Experience in managing cross-cultural teams and fostering inclusive environments"],"heading":"Cultural Sensitivity"},{"points":["Ability to identify issues, analyse problems and determine appropriate measures to solve them effectively","Skilled in making informed decisions that consider the impacts on both individuals and the organisation as a whole","Experience in mediating conflicts and negotiating resolutions"],"heading":"Problem Solving and Decision Making"},{"points":["Capable of adjusting strategies and approaches in response to evolving organisational needs","Willingness to take on varied tasks and responsibilities as required by the dynamic nature of a small organisation","Ability to manage stress effectively and maintain performance when faced with unexpected challenges"],"heading":"Adaptability and Flexibility"},{"points":["Ability to inspire and motivate employees towards achieving organisational goals","Experience in leading small teams, including planning, delegation, and performance management","Skilled in building trust and rapport with team members to foster a collaborative work environment"],"heading":"Leadership and Team Management"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Human Resources, Business Administration, or related field - foundational knowledge for HR roles, widely recognized in India.","Master's degree in Human Resources Management (HRM) or Industrial/Organizational Psychology - provides advanced understanding, suitable for strategic roles in HR.","Postgraduate Diploma in Human Resource Management - offers specialized HR knowledge, recognized by Indian and international businesses."],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses required for general HR roles in India - HR professionals typically do not require formal licensing but are expected to adhere to professional standards and ethical guidelines."],"heading":"Professional Licenses"},{"points":["Certified Professional in Human Resources (CPHR) - recognized globally and applicable in India, enhances professional credibility.","SHRM Certified Professional (SHRM-CP) - offered by the Society for Human Resource Management, valid and respected in India.","Associate Professional in Human Resources - International™ (aPHRi™) - entry-level certification for HR professionals, recognized internationally including India."],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Ability to design and implement effective recruitment strategies tailored to the Indian market.","Proficiency in utilising various recruitment platforms and tools prevalent in India.","Experience in conducting interviews and assessing candidates against role-specific criteria.","Knowledge of employment laws and regulations in India related to hiring and employment equity."],"heading":"Recruitment and Selection"},{"points":["Skills in handling employee grievances and conflicts in a culturally sensitive manner.","Ability to develop and maintain a positive working environment and company culture.","Experience in interpreting and applying HR policies and procedures that comply with Indian labour laws."],"heading":"Employee Relations"},{"points":["Capability to implement performance appraisal systems that are effective in the Indian context.","Experience in setting up KPIs and conducting performance reviews.","Skills in providing constructive feedback and coaching for performance improvement."],"heading":"Performance Management"},{"points":["Ability to identify training needs and design training programs suitable for employees in an Indian business setting.","Experience in organising and facilitating training sessions.","Knowledge of the latest training and development trends and technologies in India."],"heading":"Training and Development"},{"points":["Understanding of Indian employment law and regulatory requirements.","Ability to ensure that all HR practices are in compliance with Indian laws and standards.","Experience in managing audits and compliance checks related to employment and HR practices."],"heading":"Compliance and Legal"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-07-16T13:10:42.350Z","updatedAt":"2025-07-16T13:18:30.271Z"},{"id":"46cc9e18-4752-4b35-9e95-90ab414c3bfa","tenantId":"9252abdc-9c81-4b1a-af8d-95519d92af7a","useCaseId":null,"title":"HR Manager","description":null,"department":"Marketing","level":null,"employmentType":"Part Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":[""],"heading":"Key Accountabilities"}],"softCompetencies":null,"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":null,"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-07-16T12:17:38.415Z","updatedAt":"2025-07-16T12:17:38.415Z"},{"id":"e64b3da7-fbde-4ab4-94b9-ee3b8e275510","tenantId":"9252abdc-9c81-4b1a-af8d-95519d92af7a","useCaseId":null,"title":"Sales","description":"Join Humello, a boutique HR management firm in Sydney, as a part-time Sales professional. In this pivotal role, you'll drive our business growth by leveraging your sales expertise to build and maintain strong client relationships, ensuring our innovative HR solutions reach the right companies. This position offers a unique opportunity to be at the forefront of transforming HR practices while working in a dynamic, supportive environment. Ideal for those looking to make a significant impact within a small, agile team, where your contributions are directly linked to our success and your professional growth.","department":null,"level":null,"employmentType":"Part Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Identify and engage potential clients within the HR management sector to expand the customer base.","Maintain and nurture relationships with existing clients to ensure their needs are met and to encourage repeat business.","Provide tailored solutions to clients by understanding their specific HR needs and challenges.","Ensure all interactions and engagements comply with Indian legal standards, particularly those related to data protection and privacy."],"heading":"Client Acquisition and Management"},{"points":["Develop and implement effective sales strategies tailored to the HR management market in Sydney.","Monitor and analyse market trends within the HR industry to adapt sales strategies accordingly.","Achieve sales targets as set by the organisation, ensuring consistent performance and growth.","Ensure compliance with all regulatory requirements in India, including those related to foreign trade and business operations."],"heading":"Sales Strategy and Execution"},{"points":["Acquire comprehensive knowledge of Humello's HR management products and services to effectively promote them to clients.","Organise and participate in promotional events and presentations to increase product awareness and sales.","Provide feedback from clients to the product development team to help tailor products to the market needs."],"heading":"Product Knowledge and Promotion"},{"points":["Regularly update CRM systems with client interactions, opportunities, and transaction records in compliance with Indian data management laws.","Prepare and submit sales reports detailing wins, losses, and market conditions to inform strategic decisions.","Manage and document sales processes in accordance with organisational and legal standards in India."],"heading":"Reporting and Administration"},{"points":["Engage in ongoing professional development to stay current with industry trends and sales techniques.","Adhere to all company policies and ethical standards, ensuring all sales activities are conducted with integrity and transparency.","Stay informed of changes in Indian business regulations and compliance requirements to ensure all sales activities are legally compliant."],"heading":"Professional Development and Compliance"}],"softCompetencies":[{"points":["Ability to clearly articulate product value and benefits to customers","Proficiency in handling objections and providing solutions","Capability to engage effectively in both verbal and written communication"],"heading":"Communication Skills"},{"points":["Adept at building and maintaining strong professional relationships","Sensitivity and adaptability to diverse cultural backgrounds","Skill in collaborative problem solving and teamwork"],"heading":"Interpersonal Skills"},{"points":["Expertise in managing client expectations and delivering tailored solutions","Ability to handle client grievances and ensure a positive outcome","Skill in ongoing client engagement and relationship nurturing"],"heading":"Client Management"},{"points":["Flexibility in dealing with changes in market conditions or business strategies","Capability to learn and apply new information or skills rapidly","Resilience in facing sales rejections and setbacks"],"heading":"Adaptability"},{"points":["Commitment to ethical practices and maintaining confidentiality","Honesty in client interactions and internal communications","Upholding the company's values and ethical standards in all dealings"],"heading":"Ethical Judgment and Integrity"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Business Administration, Marketing, or related field - Provides foundational knowledge in business and sales techniques.","Diploma in Sales Management - Offers specific training in sales strategies and customer relationship management.","Certificate IV in Business Sales - Focuses on practical sales skills, suitable for entry-level and mid-career professionals."],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses required for the role of Sales in HR management - Sales positions typically do not require formal licensing but focus on skills and experience."],"heading":"Professional Licenses"},{"points":["Certified Sales Professional (CSP) by the Sales and Marketing Executives International (SMEI) - Recognized globally and applicable in the Indian market.","Certified Professional Sales Person (CPSP) - Focuses on modern sales techniques and customer engagement strategies.","HR Certification Institute's Associate Professional in Human Resources - International™ (aPHRi™) - While not sales-specific, it provides a good understanding of HR functions, beneficial for selling HR solutions."],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Ability to build and maintain strong relationships with clients, understanding their needs and providing tailored HR solutions.","Skilled in negotiating and influencing to secure and retain client engagements, particularly in the HR management sector.","Capable of managing client expectations and resolving conflicts in a professional manner, ensuring long-term partnership stability."],"heading":"Client Relationship Management"},{"points":["Understanding of various HR functions such as recruitment, payroll, employee engagement, and compliance with Indian labour laws.","Ability to provide consultancy on HR management tools and strategies that align with the specific needs of small to medium-sized enterprises.","Familiarity with the latest HR technologies and platforms that can improve client HR operations."],"heading":"HR Solutions Knowledge"},{"points":["Proficient in developing effective sales strategies that target HR departments within small to medium-sized businesses.","Ability to execute sales plans meticulously, ensuring consistent follow-up and closure of deals.","Skilled in using CRM software to track sales progress and client interactions."],"heading":"Sales Strategy and Execution"},{"points":["Excellent verbal and written communication skills, capable of clearly presenting HR solutions and ideas.","Strong interpersonal skills, able to effectively collaborate with both clients and team members.","Ability to adapt communication style to suit different audiences, ensuring clarity and understanding."],"heading":"Communication and Interpersonal Skills"},{"points":["In-depth knowledge of the HR management industry trends and challenges in India, particularly relevant to small businesses.","Awareness of the competitive landscape, able to identify opportunities for growth and expansion within the market.","Understanding of regulatory and compliance requirements specific to HR management in India."],"heading":"Market and Industry Awareness"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-07-16T12:06:21.770Z","updatedAt":"2025-07-16T12:08:07.278Z"},{"id":"d9d63326-1b04-44b1-85e8-0657e7e35aee","tenantId":"9252abdc-9c81-4b1a-af8d-95519d92af7a","useCaseId":null,"title":"Admissions Co-ordinator","description":"The Admissions Co-ordinator manages admission enquiries, providing information to customers and their family members as required. They monitor and maintain admission waitlists and bed availability. The Admissions Co-ordinator provides information to customers relating to RAD’s and concessions. They proactively engage with customers, family members and health professionals. They will coordinate the admission ensuring a smooth transition for the customer and their family. The Admissions Co-ordinator will ensure all documentation relating to admissions is updated and completed providing information to key stakeholders as required. They will actively gather feedback from customers/residents and family members during admission and the settling in period and act as required.","department":null,"level":null,"employmentType":"Contract","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":2,"experienceMax":null,"educationRequired":null,"reportingTo":"General Manager – Residential","directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Respond to enquiries relating to admissions.","Ensure enquiries are responded to promptly.","Provides tours of the facility as required.","Monitors and maintains wait lists, including Ecase waitlist.","Provides costing details to customers and their family members as required.","Provides information to customers relating to RAD’s & Concessions.","Provides information packs to family members/consumers as required."],"heading":"Manage Admissions Enquiries"},{"points":["Monitors bed availability and coordinates admissions.","Manages admissions communicating with consumers and family members to ensure a smooth transition for the customer.","Provides Clinical Nurse Manager with support plan information that relates to the customer.","Conducts an orientation for customers/family members to regarding the facility and services ensure a smooth admission."],"heading":"Monitors and co-ordinates admissions"},{"points":["Actively engages with family members and social workers/health professionals.","Responds to enquiries from health professionals such as TCP and Hospitals.","Pro-actively develops networks with health providers such as hospitals etc.","Ensures key stakeholders are provided with relevant information to assist with the admission and ensure a smooth transition."],"heading":"Stakeholder Engagement"},{"points":["Ensures general admissions documentation is completed such as General Application Form, EPA, EPG, ACAT, Service Australia Income and Assets letter.","Provides administration support to the Managers in Residential as required.","Assists with the administration of accreditation of the aged care quality standards."],"heading":"Administration"},{"points":["Follows required processes and systems in accordance with procedures.","Ensures processes and systems are maintained and updated as required.","Maintains accurate records in accordance with required standards and legislation."],"heading":"Systems & Processes"},{"points":["Actively gathers feedback from customers/residents and family members during admission and the settling in period.","Act upon feedback as required to ensure continuous improvement and risk mitigation."],"heading":"Continuous Improvement"},{"points":["Provides information as required.","Assists the Managers in residential with reporting.","Provides information that may be required for external reporting."],"heading":"Reporting"},{"points":["Reports hazards, near misses and injuries immediately, ensuring safety reporting processes are followed.","Attends all safety meetings/ and or safety training as required.","Supports the organisation in OSH inspections as required.","Adheres to all safety guidelines and policies."],"heading":"Safety"},{"points":["Maintains own personal development and is pro-active and adaptive in learning new concepts.","Works in accordance with the policy and procedures, including OHS and HR matters.","Keeps up to date with relevant changes to policies and procedures.","Completes risk assessments as required.","Complies with risk management policies and procedures."],"heading":"General"}],"softCompetencies":[{"points":[],"heading":"Behavioral Competencies"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Human Resources Management, Business Administration, or related field - Provides foundational knowledge in managing admissions and coordinating with various stakeholders.","Diploma in Customer Service Management - Equips candidates with skills to handle enquiries and maintain customer satisfaction, relevant for admissions coordination.","Certificate IV in Ageing Support or Health Administration (if working in a residential aged care setting) - Offers specific knowledge about the needs of elderly clients and healthcare systems."],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for the role of Admissions Co-ordinator in HR Management within residential settings in India."],"heading":"Professional Licenses"},{"points":["Certified Professional in Healthcare Quality (CPHQ) - Though not mandatory, it is beneficial for understanding quality standards in healthcare admissions.","Customer Service Certification from a recognized professional body - Enhances skills in customer engagement and service management, applicable to admissions coordination.","Project Management Professional (PMP) certification - Useful for managing the complex logistics and coordination tasks involved in admissions."],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Previous administration experience for +2 years.","Knowledge of the aged care standards.","Has knowledge of aged care fees and structure.","Demonstrates excellent Customer Service experience.","Excellent communication and presentation skills.","Demonstrated high level of interpersonal skills.","Ability to work as part of a team.","Ability to problem solve and seek solutions.","Effective organisational skills and able to work independently and take initiative."],"heading":"Essential"},{"points":["Experience of working in Aged Care.","Able to demonstrate knowledge about the Aged Care Accreditation Standards."],"heading":"Desirable"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-07-16T11:16:55.132Z","updatedAt":"2025-07-16T11:17:34.254Z"},{"id":"0554ba9a-f2f8-4830-a2c5-3bff6b8a616f","tenantId":"9252abdc-9c81-4b1a-af8d-95519d92af7a","useCaseId":null,"title":"Admissions Co-ordinator","description":"The Admissions Co-ordinator manages admission enquiries, providing information to customers and their family members as required. They monitor and maintain admission waitlists and bed availability. The Admissions Co-ordinator provides information to customers relating to RAD’s and concessions. They proactively engage with customers, family members and health professionals. They will coordinate the admission ensuring a smooth transition for the customer and their family. The Admissions Co-ordinator will ensure all documentation relating to admissions is updated and completed providing information to key stakeholders as required. They will actively gather feedback from customers/residents and family members during admission and the settling in period and act as required.","department":null,"level":null,"employmentType":"Contract","location":"Sydney","status":"approved","experienceRequired":null,"experienceMin":2,"experienceMax":0,"educationRequired":null,"reportingTo":"General Manager – Residential","directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":"renjith","approvedAt":null,"accountabilities":[{"points":["Respond to enquiries relating to admissions.","Ensure enquiries are responded to promptly.","Provides tours of the facility as required.","Monitors and maintains wait lists, including Ecase waitlist.","Provides costing details to customers and their family members as required.","Provides information to customers relating to RAD’s & Concessions.","Provides information packs to family members/consumers as required."],"heading":"Manage Admissions Enquiries"},{"points":["Monitors bed availability and coordinates admissions.","Manages admissions communicating with consumers and family members to ensure a smooth transition for the customer.","Provides Clinical Nurse Manager with support plan information that relates to the customer.","Conducts an orientation for customers/family members to regarding the facility and services ensure a smooth admission."],"heading":"Monitors and co-ordinates admissions"},{"points":["Actively engages with family members and social workers/health professionals.","Responds to enquiries from health professionals such as TCP and Hospitals.","Pro-actively develops networks with health providers such as hospitals etc.","Ensures key stakeholders are provided with relevant information to assist with the admission and ensure a smooth transition."],"heading":"Stakeholder Engagement"},{"points":["Ensures general admissions documentation is completed such as General Application Form, EPA, EPG, ACAT, Service Australia Income and Assets letter.","Provides administration support to the Managers in Residential as required.","Assists with the administration of accreditation of the aged care quality standards."],"heading":"Administration"},{"points":["Follows required processes and systems in accordance with procedures.","Ensures processes and systems are maintained and updated as required.","Maintains accurate records in accordance with required standards and legislation."],"heading":"Systems & Processes"},{"points":["Actively gathers feedback from customers/residents and family members during admission and the settling in period.","Act upon feedback as required to ensure continuous improvement and risk mitigation."],"heading":"Continuous Improvement"},{"points":["Provides information as required.","Assists the Managers in residential with reporting.","Provides information that may be required for external reporting."],"heading":"Reporting"},{"points":["Reports hazards, near misses and injuries immediately, ensuring safety reporting processes are followed.","Attends all safety meetings/ and or safety training as required.","Supports the organisation in OSH inspections as required.","Adheres to all safety guidelines and policies."],"heading":"Safety"},{"points":["Maintains own personal development and is pro-active and adaptive in learning new concepts.","Works in accordance with the policy and procedures, including OHS and HR matters.","Keeps up to date with relevant changes to policies and procedures.","Completes risk assessments as required.","Complies with risk management policies and procedures."],"heading":"General"}],"softCompetencies":[],"qualificationsAndLicenses":[],"keyRelationships":null,"functionalCompetencies":[{"points":["Previous administration experience for +2 years.","Knowledge of the aged care standards.","Has knowledge of aged care fees and structure.","Demonstrates excellent Customer Service experience.","Excellent communication and presentation skills.","Demonstrated high level of interpersonal skills.","Ability to work as part of a team.","Ability to problem solve and seek solutions.","Effective organisational skills and able to work independently and take initiative."],"heading":"Essential"},{"points":["Experience of working in Aged Care.","Able to demonstrate knowledge about the Aged Care Accreditation Standards."],"heading":"Desirable"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-07-16T11:15:09.466Z","updatedAt":"2025-07-16T11:19:09.280Z"},{"id":"a3d855c6-c0fc-49ad-b063-e9f20b9dbc47","tenantId":"9252abdc-9c81-4b1a-af8d-95519d92af7a","useCaseId":null,"title":"Home Care Assistant","description":"The Home Care Assistant is responsible for delivering a high standard of community support to customers. They will pro-actively engage with customers ensuring they are consulted and well informed. The Home Care Assistant will assist customers with personal care and associated hygiene duties as well as domestic chores in accordance with their care plan They will provide transport as required. The Home Care Assistant will ensure the customer is aware of their rights and responsibilities regarding complaints and disputes resolution. They will ensure documentation is updated and required processes are followed regarding community support provided. The Home Care Assistant will pro-actively gather feedback from customers regarding the care plan and act on the feedback in a timely way.","department":null,"level":null,"employmentType":"Contract","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"Service Coordinator","directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Provides community care support in accordance with the care plan, Aged Care Quality Standards and Aged Care Code of Conduct, best practice guidelines, legislation and organisational policy and procedures.","Proactively engage with customers ensuring they are consulted and well informed.","Delivers services to a consistent high standard.","Ensure the safety and wellbeing of customers.","Assist customers with required personal care such as showering, bathing, dressing etc.","Assist customers with domestic chores such as bed making, laundry, cleaning of bathrooms, toilet and kitchen, vacuuming, sweeping, washing floors, dusting and rubbish disposal.","Assist with shopping","Assist with meal preparation as required.","Transport customers safely as required.","Assist customers with mobility and exercise as required.","Ensure the safe use of resources and equipment when delivering services.","Ensure customers are aware of their rights and responsibilities regarding complaints and disputes resolution.","Actively works in partnership with the community care team.","Liaise with key stakeholders as required."],"heading":"Delivery of Community Care Services"},{"points":["Ensures documentation is updated in accordance with changing requirements/needs, organisational policies and procedures and accreditation requirements.","Pro-actively provides information to key stakeholders as required."],"heading":"Maintain Documentation"},{"points":["Ensures the Aged Care Quality Standards are met on a continual basis.","Adhere to systems and processes requirements to ensure the DCC team complies with the Aged Care Quality Standards."],"heading":"Compliance with Aged Care Quality Commission standards"},{"points":["Maintains professional knowledge and actively evaluates own professional practice and skills in order to drive improvements to community care services.","Actively gathers feedback from customers and their families regarding community care services and takes action in a timely way.","Act upon feedback from audits to ensure continuous quality improvement and risk mitigation."],"heading":"Continuous Improvement"},{"points":["Reports hazards, Incidents, near misses and injuries immediately, ensuring safety reporting processes are followed.","Attends all safety meetings/ and or safety training as required.","Supports the organisation in OSH inspections as required.","Adheres to all safety guidelines and policies."],"heading":"Safety"},{"points":["Maintains own professional development and is pro-active and adaptive in learning new concepts.","Works in accordance with the policy and procedures, including OHS and HR matters.","Keeps up to date with relevant changes to policies and procedures.","Completes risk assessments as required.","Complies with risk management policies and procedures."],"heading":"General"}],"softCompetencies":[{"points":["Able to demonstrate knowledge about the Aged Care Quality Standards."],"heading":"Desirable Competencies"}],"qualificationsAndLicenses":[{"points":["Relevant Certificate III in Aged Care","First Aid Certificate"],"heading":"Qualifications and Licenses"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Completion of /or working towards a relevant Certificate III in Aged Care.","Experience of delivering Community Care Services or Aged Care Services.","Excellent communication and presentation skills (including written).","Demonstrated high level of interpersonal skills.","Ability to work as part of a team.","Ability to problem solve and seek solutions.","Effective organisational skills and able to work independently and take initiative.","A roadworthy vehicle and mobile phone (that can be utilised for work purposes).","First Aid Certificate."],"heading":"Required Competency"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-07-16T11:10:59.506Z","updatedAt":"2025-07-16T11:11:15.148Z"},{"id":"d3a0823c-f97f-48d4-85db-e7da1a20e67a","tenantId":"9252abdc-9c81-4b1a-af8d-95519d92af7a","useCaseId":null,"title":"Carer Peer Support Worker","description":"Guided by our HelpingMinds purpose & values, this role aims to use the experience of being a mental health carer to provide services that strengthen a carer’s ability and capacity to support the person with a serious mental health issue and to maintain and improve their quality of life; and to promote the carer/family’s own wellbeing.","department":null,"level":null,"employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"Executive Child, Youth and Family Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"renjith","updatedBy":"renjith","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Assess and provide peer support to new and existing carers/family members","Provide support to families and carers with advice, reassurance, links, referrals to internal and external agencies / programs, information and educational support","Provide individual and direct support to family members / carers, by engaging in telephone and or face to face contact with them. This may be in a mutually agreed setting","Develop a plan of interventions","Assist families and carers to overcome isolation in their experience of dealing with a relative or friend who has a mental illness","Facilitate support groups as required across the Perth area","Inform family members/carers about Carer Support Groups, counselling services, respite services and education programs both internally and externally","Provide information to family members/carers, including provision of information packs, glossaries and service contact details","Support families / carers to be aware of their rights and responsibilities","Support Aboriginal and culturally and linguistically diverse (CaLD) carers by listening to and understanding their experiences of mental health issues, being sensitive to cultural norms and as appropriate the promotion of use of interpreters and other relevant services"],"heading":"Carer Peer Support"},{"points":["Develop and deliver specialised groups and workshops","Provide educational workshops and community awareness programs for Community Groups","Represent HelpingMinds at seminars, meetings and workshops as required"],"heading":"Education"},{"points":["Promote the activities of HelpingMinds through liaison with local, state and federal government facilities, referral agencies/community groups and other organisations as necessary","Develop and maintain close working partnerships with local government and non-government organisations and develop strong referral pathways","Establish, foster and maintain close working links with relevant Aboriginal and non-Aboriginal service providers to develop and maintain effective services to family members and Carers"],"heading":"Community Development & Advocacy"},{"points":["Work collaboratively with the consumer peer workers across varying community support groups","Work collaboratively with loved ones of those with co-occurring conditions with appropriate agencies","Promote carer participation in service planning, implementation and evaluation","Participate with the other members of the HelpingMinds Teams to develop appropriate services for all Carers","Used lived experience to provide help, advice and education to other members of the HelpingMinds team"],"heading":"Collaborative Approach"},{"points":["Perform other duties as requested or required and which are within the scope of their role and the capabilities of the employee","Be responsible for ensuring, as far as practicable, the provision of a safe working environment","Have an understanding and fulfils National Safety and Quality Standards requirements including but not limited to: Participating in continuous safety and quality improvements actions, such as audit reviews and drills that result in improvements to patient care, team member knowledge or the consumers experience that align with actions describes within the standard","Participating with the development, implementation, reporting and monitoring of HelpingMinds activities","Ensuring records and statistics are kept in accordance with establish procedures","Participating in annual performance development review","Perform duties and acts within the legal and financial constraints and boundaries of your role including but not limited to: The Mental Health Legislation and Carers Recognition Act, Commonwealth and State Funding Agreements, Industrial Laws and Occupational Health and Safety Legislation, The National Mental Health Standards 2010, The National Standards for Disability Services, The Australian Commission Safety and Quality Standards for Accreditation version 2, NDIS Quality and Safeguarding Framework, National Principles for Child Safe Organisations, The HelpingMinds Staff Agreement 2022 as well as current organisational Policies and Procedures, HelpingMinds Code of Conduct, NDIS Code of Conduct and Work in accordance with your Employee Classification Definition according to the HelpingMinds Staff Agreement 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Counselling, Psychology, or Social Work"],"heading":"Essential Minimum Selection Criteria"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrated ability to engage and provide counselling support to adults and young people, as well as groups","Demonstrated ability to consult, liaise and maintain close working relationships with other service providers","Demonstrated ability to work with minimum direction and to effectively communicate with Management and the team","Strong organisational and time management skills with the ability to successfully deal with competing priorities","Experience in developing and facilitating group programs","Work collaboratively to ensure effective team goals and client outcomes are met","Demonstrated ability to provide advocacy services to clients","Demonstrated effective oral and written communication skills","Well-developed IT skills, with experience using Microsoft products and databases."],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-27T10:13:00.661Z","updatedAt":"2025-06-27T10:13:00.661Z"},{"id":"18b5cb0a-d4f9-4709-9f0d-551214fbc2ec","tenantId":"2abc2012-82db-4e1d-b4bb-12857e102039","useCaseId":null,"title":"Software Developer","description":"Join Australia Post's dynamic Engineering team as a Software Developer in Sydney, where you'll play a pivotal role in revolutionising logistics and supply chain solutions. This full-time position offers the opportunity to work on innovative projects that drive efficiency and enhance customer experiences. As part of a collaborative environment, you'll have the chance to develop your skills and advance your career within a respected organisation. If you're passionate about technology and eager to make a tangible impact, we invite you to be part of our journey towards excellence.","department":"Engineering","level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":5,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"pam davis","updatedBy":"pam davis","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Design, develop, and maintain software applications tailored to logistics and supply chain operations.","Ensure code quality and functionality through regular testing and debugging.","Collaborate with cross-functional teams to integrate software solutions with existing systems."],"heading":"Software Development and Maintenance"},{"points":["Adhere to Australian data protection and privacy laws in all software development activities.","Implement security measures to protect sensitive logistics data from breaches.","Stay updated with industry regulations and ensure software compliance with relevant standards."],"heading":"Compliance and Security"},{"points":["Participate in project planning and execution to meet deadlines and deliverables.","Work closely with stakeholders to gather requirements and provide technical insights.","Contribute to team meetings and provide updates on project progress and challenges."],"heading":"Project Management and Collaboration"},{"points":["Identify opportunities for process automation and efficiency improvements in logistics operations.","Stay informed about emerging technologies and propose innovative solutions.","Contribute to a culture of continuous learning and improvement within the engineering team."],"heading":"Innovation and Continuous Improvement"},{"points":["Provide technical support to resolve software-related issues in a timely manner.","Document and communicate solutions for recurring problems to enhance team knowledge.","Assist in the development of user manuals and training materials for software applications."],"heading":"Technical Support and Troubleshooting"}],"softCompetencies":[{"points":["Effectively communicate technical concepts to non-technical stakeholders","Collaborate with cross-functional teams to achieve project goals","Actively listen and provide constructive feedback in team settings"],"heading":"Communication and Collaboration"},{"points":["Approach complex problems with a logical and analytical mindset","Demonstrate creativity in developing innovative solutions","Adapt to new challenges and technologies in a dynamic environment"],"heading":"Problem Solving and Innovation"},{"points":["Prioritise tasks effectively to meet project deadlines","Manage multiple projects simultaneously with attention to detail","Demonstrate self-motivation and initiative in completing tasks"],"heading":"Time Management and Organisation"},{"points":["Embrace change and remain flexible in a fast-paced industry","Maintain composure and effectiveness under pressure","Learn from setbacks and persist in the face of challenges"],"heading":"Adaptability and Resilience"},{"points":["Respect and value diverse perspectives within the team","Foster an inclusive and supportive work environment","Contribute positively to team morale and cohesion"],"heading":"Cultural Awareness and Team Dynamics"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Computer Science, Software Engineering, or a related field","Diploma in Information Technology with a focus on software development","Completion of a recognised coding bootcamp or software development course"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for software developers in Australia","Membership with the Australian Computer Society (ACS) is beneficial but not mandatory","Optional: Chartered IT Professional (CITP) status for career advancement"],"heading":"Professional Licenses"},{"points":["Certified ScrumMaster (CSM) for Agile project management","Microsoft Certified: Azure Developer Associate for cloud-based solutions","AWS Certified Developer – Associate for expertise in Amazon Web Services"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Proficiency in programming languages such as Java, Python, or C# for developing logistics solutions.","Experience with software development methodologies like Agile or Scrum to ensure efficient project delivery.","Ability to write clean, scalable, and maintainable code adhering to industry best practices.","Familiarity with version control systems like Git for collaborative development.","Understanding of software testing and debugging techniques to ensure high-quality deliverables."],"heading":"Software Development and Programming"},{"points":["Understanding of logistics and supply chain processes to develop relevant software solutions.","Ability to integrate software solutions with existing logistics systems and platforms.","Knowledge of inventory management and tracking systems to enhance operational efficiency.","Familiarity with transportation management systems (TMS) and warehouse management systems (WMS).","Awareness of industry-specific regulations and compliance requirements in Australia."],"heading":"Logistics and Supply Chain Knowledge"},{"points":["Experience with relational databases such as MySQL or PostgreSQL for data storage and retrieval.","Ability to design and optimise database schemas to support logistics applications.","Proficiency in writing complex SQL queries for data analysis and reporting.","Understanding of data security and privacy standards relevant to the Australian market.","Familiarity with NoSQL databases like MongoDB for handling unstructured data."],"heading":"Database Management"},{"points":["Experience in developing and consuming RESTful APIs for system integration.","Ability to work with third-party APIs to enhance software functionality.","Understanding of microservices architecture for scalable application development.","Knowledge of middleware technologies for seamless data exchange between systems.","Familiarity with cloud platforms such as AWS or Azure for deploying integrated solutions."],"heading":"System Integration and API Development"},{"points":["Strong analytical skills to identify and resolve software issues effectively.","Ability to troubleshoot and debug complex software problems in logistics applications.","Experience in conducting root cause analysis to prevent recurring issues.","Proficiency in using data analysis tools to derive insights and improve software performance.","Capability to adapt to changing requirements and propose innovative solutions."],"heading":"Problem Solving and Analytical Skills"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-27T10:03:56.127Z","updatedAt":"2025-06-27T10:04:42.297Z"},{"id":"b03d2191-1d12-4d23-9aa1-9a4ee1d7307c","tenantId":"2abc2012-82db-4e1d-b4bb-12857e102039","useCaseId":null,"title":"Software Developer","description":"Join Australia Post's dynamic Logistics and Supply Chain team in Sydney as a Software Developer, where you'll play a pivotal role in enhancing our digital infrastructure. This full-time position offers the opportunity to innovate and streamline our logistics processes, contributing to the efficiency and reliability of our services. You'll be part of a collaborative environment that values creativity and professional growth, providing a platform to develop cutting-edge solutions that drive our operations forward. If you're passionate about technology and eager to make a tangible impact, we invite you to be part of our journey.","department":null,"level":null,"employmentType":"Full-Time","location":"Sudney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":5,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"pam davis","updatedBy":"pam davis","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and maintain software applications tailored to logistics and supply chain operations.","Ensure code quality and functionality through regular testing and debugging.","Collaborate with cross-functional teams to gather and refine software requirements.","Implement software solutions that enhance operational efficiency and accuracy.","Stay updated with the latest software development trends and technologies relevant to the logistics industry."],"heading":"Software Development and Maintenance"},{"points":["Adhere to Australian data protection and privacy regulations in all software development activities.","Implement security measures to protect sensitive logistics and supply chain data.","Conduct regular security audits and vulnerability assessments on software applications.","Ensure compliance with industry standards and organisational policies.","Document and report any security breaches or compliance issues promptly."],"heading":"Compliance and Security"},{"points":["Provide technical support to end-users and resolve software-related issues efficiently.","Diagnose and troubleshoot software problems to minimise downtime in logistics operations.","Maintain detailed records of support requests and resolutions for future reference.","Collaborate with IT teams to ensure seamless integration of software solutions.","Continuously improve support processes to enhance user satisfaction."],"heading":"Technical Support and Troubleshooting"},{"points":["Participate in project planning and execution to deliver software solutions on time.","Work closely with project managers and stakeholders to align software development with business goals.","Contribute to the development of project timelines and resource allocation.","Facilitate effective communication and collaboration among team members.","Monitor project progress and report any deviations from the plan."],"heading":"Project Management and Collaboration"},{"points":["Identify opportunities for process improvements and software enhancements.","Propose innovative solutions to address logistics and supply chain challenges.","Engage in continuous learning and professional development to enhance technical skills.","Participate in brainstorming sessions to generate new ideas and solutions.","Evaluate and implement new technologies that can benefit the organisation."],"heading":"Continuous Improvement and Innovation"}],"softCompetencies":[{"points":["Effectively convey technical information to non-technical stakeholders","Engage in active listening to understand team and client needs","Adapt communication style to suit diverse audiences"],"heading":"Communication Skills"},{"points":["Approach complex logistics challenges with innovative solutions","Utilise critical thinking to troubleshoot software issues","Demonstrate resilience in overcoming project obstacles"],"heading":"Problem Solving"},{"points":["Work cohesively within cross-functional teams","Contribute to a positive team environment through support and encouragement","Share knowledge and expertise to enhance team performance"],"heading":"Team Collaboration"},{"points":["Embrace change and adjust to evolving project requirements","Stay updated with industry trends and emerging technologies","Demonstrate flexibility in managing multiple tasks and priorities"],"heading":"Adaptability"},{"points":["Ensure accuracy and quality in software development","Identify and rectify errors in code and processes","Maintain thorough documentation for project continuity"],"heading":"Attention to Detail"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Computer Science, Software Engineering, or a related field","Diploma in Information Technology with relevant experience","Completion of a recognised coding bootcamp or software development course"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for software developers in Australia","Membership with the Australian Computer Society (ACS) is beneficial but not mandatory","Professional Engineer registration is not applicable for this role"],"heading":"Professional Licenses"},{"points":["Certification in Agile methodologies, such as Certified ScrumMaster (CSM)","Microsoft Certified: Azure Developer Associate for cloud-based solutions","AWS Certified Developer – Associate for expertise in Amazon Web Services"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Proficiency in programming languages such as Java, Python, or C# for developing logistics applications.","Experience with software development methodologies like Agile or Scrum to ensure efficient project delivery.","Ability to write clean, scalable, and maintainable code adhering to industry best practices."],"heading":"Software Development and Programming"},{"points":["Experience in integrating software solutions with existing logistics systems and platforms.","Knowledge of RESTful and SOAP APIs for seamless data exchange between systems.","Ability to troubleshoot and resolve integration issues to maintain system interoperability."],"heading":"Systems Integration and API Management"},{"points":["Proficiency in SQL and NoSQL databases for managing logistics data effectively.","Experience in designing and optimising database schemas to support application performance.","Ability to implement data security measures in compliance with Australian data protection regulations."],"heading":"Database Management"},{"points":["Strong analytical skills to identify and resolve software issues impacting logistics operations.","Ability to develop innovative solutions to improve supply chain efficiency and reduce costs.","Experience in using data analytics tools to derive insights and support decision-making."],"heading":"Problem Solving and Analytical Skills"},{"points":["Effective communication skills to collaborate with cross-functional teams and stakeholders.","Ability to document technical specifications and user manuals for software applications.","Experience in conducting training sessions for end-users to ensure smooth software adoption."],"heading":"Communication and Collaboration"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-27T08:13:21.338Z","updatedAt":"2025-06-27T08:14:17.698Z"},{"id":"1c43dd16-e7d1-485c-84d9-db9644cbbc5f","tenantId":"2abc2012-82db-4e1d-b4bb-12857e102039","useCaseId":null,"title":"Carer Peer Support Worker","description":"Guided by our HelpingMinds purpose & values, this role aims to use the experience of being a mental health carer to provide services that strengthen a carer’s ability and capacity to support the person with a serious mental health issue and to maintain and improve their quality of life; and to promote the carer/family’s own wellbeing.","department":null,"level":null,"employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":0,"experienceMax":0,"educationRequired":null,"reportingTo":"Executive Child, Youth and Family Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"pam davis","updatedBy":"pam davis","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Assess and provide peer support to new and existing carers/family members","Provide support to families and carers with advice, reassurance, links, referrals to internal and external agencies / programs, information and educational support","Provide individual and direct support to family members / carers, by engaging in telephone and or face to face contact with them","Develop a plan of interventions","Assist families and carers to overcome isolation in their experience of dealing with a relative or friend who has a mental illness","Facilitate support groups as required across the Perth area","Inform family members/carers about Carer Support Groups, counselling services, respite services and education programs both internally and externally","Provide information to family members/carers, including provision of information packs, glossaries and service contact details","Support families / carers to be aware of their rights and responsibilities","Support Aboriginal and culturally and linguistically diverse (CaLD) carers by listening to and understanding their experiences of mental health issues"],"heading":"Carer Peer Support"},{"points":["Develop and deliver specialised groups and workshops","Provide educational workshops and community awareness programs for Community Groups","Represent HelpingMinds at seminars, meetings and workshops as required"],"heading":"Education"},{"points":["Promote the activities of HelpingMinds through liaison with local, state and federal government facilities, referral agencies/community groups and other organisations as necessary","Develop and maintain close working partnerships with local government and non-government organisations and develop strong referral pathways","Establish, foster and maintain close working links with relevant Aboriginal and non-Aboriginal service providers to develop and maintain effective services to family members and Carers"],"heading":"Community Development & Advocacy"},{"points":["Work collaboratively with the consumer peer workers across varying community support groups","Work collaboratively with loved ones of those with co-occurring conditions with appropriate agencies","Promote carer participation in service planning, implementation and evaluation","Participate with the other members of the HelpingMinds Teams to develop appropriate services for all Carers"],"heading":"Collaborative Approach"},{"points":["Perform other duties as requested or required and which are within the scope of their role and the capabilities of the employee","Be responsible for ensuring, as far as practicable, the provision of a safe working environment","Have an understanding and fulfils National Safety and Quality Standards requirements"],"heading":"Governance, Safety and Quality Requirements"}],"softCompetencies":[{"points":["Hope","Collaboration","Trust","Integrity","Respect"],"heading":"Values"}],"qualificationsAndLicenses":[{"points":["Proof of Australian Working Rights","No formal qualifications, rather the lived experience as a family member/carer of a person with a diagnosed mental illness and the ability to utilise this experience constructively for the benefit of others","National Police Clearance (no older than 6 months)","Driver’s License","First Aid Certificate","Working with Children Card"],"heading":"Essential Minimum Selection Criteria"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrated ability to be self-motivated and function autonomously while being able to work effectively towards team goals","Demonstrated understanding of the impact of mental illness and associated issues e.g. homelessness on consumers, families and carers","Demonstrated understanding of how someone who is or has been a carer can assist other carers","Have the confidence and resilience to work with family stress and crisis in a confidential and non-judgemental way","An understanding of clinical services – inpatient, community, private and NGO","Demonstrated ability to build two-way relationships and network with relevant agencies","Working knowledge of relevant IT systems used by HelpingMinds and external funding agencies"],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-27T08:11:35.788Z","updatedAt":"2025-06-27T08:11:35.788Z"},{"id":"5afe857d-1d6e-4f23-9abd-95525ead1ace","tenantId":"4497b887-d2f3-488c-97de-52e23068dc22","useCaseId":null,"title":"Lineworker","description":"As a Lineworker in our Operations department, you will play a crucial role in maintaining and repairing electrical power systems, ensuring reliable service for our community. This position offers the opportunity to work on diverse projects, enhancing your technical skills and contributing to the safety and efficiency of our utility services. Join our team to advance your career in a dynamic industry, where your expertise will be valued and your professional growth supported through continuous learning and development opportunities.","department":"Operations","level":null,"employmentType":"Contract","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"sue williams","updatedBy":"sue williams","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Adhere to all safety protocols and procedures to ensure a safe working environment.","Conduct regular inspections of equipment and tools to identify potential hazards.","Report any safety incidents or near misses to the supervisor promptly.","Participate in safety training sessions and drills as required.","Ensure personal protective equipment is worn at all times during operations."],"heading":"Safety Compliance"},{"points":["Perform routine maintenance and repairs on equipment to minimise downtime.","Monitor and adjust machinery settings to optimise production output.","Collaborate with team members to streamline workflow and improve efficiency.","Identify and report any operational issues to the relevant department.","Assist in the implementation of process improvements to enhance productivity."],"heading":"Operational Efficiency"},{"points":["Inspect finished products to ensure they meet quality standards and specifications.","Document and report any defects or inconsistencies in production.","Work closely with the quality control team to address any quality issues.","Maintain accurate records of production data and quality checks.","Participate in continuous improvement initiatives to enhance product quality."],"heading":"Quality Assurance"},{"points":["Communicate effectively with team members to ensure smooth operations.","Provide support and assistance to colleagues as needed.","Participate in team meetings and contribute to problem-solving discussions.","Foster a positive and collaborative working environment.","Share knowledge and best practices with team members to enhance overall performance."],"heading":"Team Collaboration"},{"points":["Operate and maintain machinery and equipment according to manufacturer guidelines.","Perform regular checks and maintenance to ensure equipment is in good working order.","Coordinate with maintenance teams for timely repairs and servicing.","Keep accurate records of equipment usage and maintenance activities.","Ensure all tools and equipment are stored safely and securely after use."],"heading":"Equipment Management"}],"softCompetencies":[{"points":["Effectively convey information to team members and supervisors","Listen actively to understand instructions and feedback","Adapt communication style to suit different audiences"],"heading":"Communication Skills"},{"points":["Work cooperatively with colleagues to achieve common goals","Contribute to a positive team environment","Respect diverse perspectives and encourage inclusive practices"],"heading":"Teamwork and Collaboration"},{"points":["Identify issues and propose practical solutions","Think critically to troubleshoot operational challenges","Apply creativity to improve processes and efficiency"],"heading":"Problem-Solving"},{"points":["Adjust to changing work conditions and priorities","Embrace new technologies and methods","Maintain composure under pressure and in dynamic environments"],"heading":"Adaptability and Flexibility"},{"points":["Ensure accuracy and quality in all tasks","Follow safety protocols meticulously","Monitor operations to detect and correct errors promptly"],"heading":"Attention to Detail"}],"qualificationsAndLicenses":[{"points":["NVQ Level 3 in Electrical Engineering or equivalent","City & Guilds 2339 Certificate in Electrical Power Engineering - Distribution and Transmission","Completion of an apprenticeship in Electrical Installation or Maintenance"],"heading":"Essential Academic Qualifications"},{"points":["ECS (Electrotechnical Certification Scheme) Card","Full UK Driving Licence","CSCS (Construction Skills Certification Scheme) Card"],"heading":"Professional Licenses"},{"points":["Certification in Working at Heights","First Aid at Work Certification","Certification in Electrical Safety and Isolation Procedures"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Understanding of electrical systems and components relevant to linework","Ability to operate and maintain lineworker tools and equipment safely","Knowledge of industry standards and regulations for electrical operations","Proficiency in reading and interpreting technical diagrams and blueprints"],"heading":"Technical Proficiency"},{"points":["Adherence to health and safety protocols in high-risk environments","Capability to conduct risk assessments and implement safety measures","Familiarity with personal protective equipment (PPE) usage and maintenance","Understanding of emergency response procedures and first aid"],"heading":"Safety and Compliance"},{"points":["Ability to diagnose and resolve electrical faults efficiently","Skill in using diagnostic tools to identify issues in electrical systems","Experience in implementing solutions to minimise downtime","Capacity to adapt to unexpected challenges and find effective resolutions"],"heading":"Problem Solving and Troubleshooting"},{"points":["Effective communication skills for coordinating with team members","Ability to provide clear instructions and feedback to colleagues","Experience in collaborating with cross-functional teams","Skill in documenting work processes and reporting issues"],"heading":"Communication and Teamwork"},{"points":["Commitment to delivering high-quality service to clients and stakeholders","Ability to understand and address customer needs and concerns","Experience in maintaining positive relationships with clients","Skill in managing customer expectations and providing timely updates"],"heading":"Customer Service Orientation"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-27T03:05:50.120Z","updatedAt":"2025-06-27T03:06:36.783Z"},{"id":"88ad514e-f841-44dc-835e-e57ebd9d9360","tenantId":"2abc2012-82db-4e1d-b4bb-12857e102039","useCaseId":null,"title":"sales","description":"Join our dynamic Engineering team as a Sales professional in the thriving Logistics and Supply Chain industry. This pivotal role involves driving revenue growth by leveraging engineering insights to tailor solutions that meet client needs. You'll collaborate with cross-functional teams to enhance product offerings and expand market reach. This position offers a unique opportunity to blend technical expertise with sales acumen, fostering professional growth and innovation. If you're passionate about engineering and eager to make a significant impact, we invite you to be part of our forward-thinking organisation.","department":"Engineering","level":null,"employmentType":"Full-Time","location":"s","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"pam davis","updatedBy":"pam davis","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and maintain strong relationships with key clients in the engineering sector.","Act as the primary point of contact for client queries and concerns, ensuring timely and effective resolution.","Collaborate with clients to understand their needs and provide tailored solutions."],"heading":"Client Relationship Management"},{"points":["Contribute to the development of sales strategies that align with organisational goals.","Identify and target new business opportunities within the engineering industry.","Assist in forecasting sales targets and ensuring they are met by the team."],"heading":"Sales Strategy and Planning"},{"points":["Maintain up-to-date knowledge of engineering products and services offered by the organisation.","Effectively communicate product benefits and features to potential clients.","Participate in industry events and exhibitions to promote the organisation's offerings."],"heading":"Product Knowledge and Promotion"},{"points":["Track and report on sales performance metrics, providing insights and recommendations for improvement.","Ensure accurate and timely documentation of sales activities and client interactions.","Collaborate with the sales team to achieve collective targets and objectives."],"heading":"Sales Performance and Reporting"},{"points":["Conduct market research to identify trends and opportunities within the engineering sector.","Monitor competitor activities and adjust sales strategies accordingly.","Provide feedback to management on market conditions and potential areas for growth."],"heading":"Market Analysis and Competitor Monitoring"}],"softCompetencies":[{"points":["Ability to articulate complex engineering concepts clearly to clients","Active listening to understand client needs and concerns","Effective written communication for proposals and reports"],"heading":"Communication Skills"},{"points":["Developing and maintaining strong client relationships","Networking within the engineering industry to identify potential leads","Building trust and rapport with diverse stakeholders"],"heading":"Relationship Building"},{"points":["Analysing client requirements to offer tailored engineering solutions","Identifying potential challenges in sales processes and finding solutions","Innovative thinking to overcome objections and close deals"],"heading":"Problem Solving"},{"points":["Adjusting sales strategies based on market trends and client feedback","Flexibility to work with various engineering products and services","Ability to thrive in a fast-paced and changing environment"],"heading":"Adaptability"},{"points":["Working effectively with engineering teams to align sales and technical goals","Collaborating with marketing to develop effective sales campaigns","Contributing to a positive team environment and shared success"],"heading":"Team Collaboration"}],"qualificationsAndLicenses":[{"points":["Bachelor's degree in Engineering, Business, or a related field","Diploma in Sales and Marketing","Certificate in Supply Chain Management"],"heading":"Essential Academic Qualifications"},{"points":["No specific professional licenses are required for this role as it focuses on sales within the engineering sector."],"heading":"Professional Licenses"},{"points":["Certified Sales Professional (CSP)","Chartered Institute of Logistics and Transport (CILT) Certification","Engineering Sales Certification from a recognised professional body"],"heading":"Industry-Specific Certifications"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Understand the technical specifications and applications of engineering products.","Ability to explain complex engineering concepts to non-technical clients.","Stay updated with the latest advancements in engineering technologies."],"heading":"Technical Product Knowledge"},{"points":["Develop and maintain strong relationships with key clients in the engineering sector.","Identify client needs and tailor solutions to meet those needs effectively.","Manage client expectations and ensure high levels of customer satisfaction."],"heading":"Client Relationship Management"},{"points":["Develop and implement sales strategies to achieve organisational goals.","Analyse market trends and competitor activities to identify sales opportunities.","Create detailed sales plans and forecasts to guide sales activities."],"heading":"Sales Strategy and Planning"},{"points":["Effectively negotiate terms and conditions with clients to close deals.","Utilise persuasive techniques to influence client decision-making.","Ensure all sales agreements comply with industry standards and regulations."],"heading":"Negotiation and Closing Skills"},{"points":["Analyse sales data to identify patterns and inform decision-making.","Prepare detailed sales reports for management review.","Utilise CRM systems to track sales activities and client interactions."],"heading":"Data Analysis and Reporting"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-26T20:17:13.988Z","updatedAt":"2025-06-26T20:17:55.102Z"},{"id":"8447a36a-a256-4ebf-b829-c173b8173c3c","tenantId":"2abc2012-82db-4e1d-b4bb-12857e102039","useCaseId":null,"title":"Full Stack Developer","description":"Full Stack Developer with experience in designing, developing, and deploying web applications. Proficient in front-end technologies like React.js and Next.js, and back-end frameworks like Node.js and Express.js. Strong background in API integration, payment gateway (Stripe) implementation, AI model integration, and DevOps processes including Docker, GitHub Actions, and server deployment using Nginx. Experienced in database management with SQL (Sequelize ORM) and NoSQL (MongoDB). 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This pivotal role involves driving business growth by leveraging engineering insights to deliver tailored solutions to clients. You'll collaborate with cross-functional teams to enhance customer satisfaction and expand market reach. This position offers a unique opportunity to blend technical expertise with sales acumen, fostering professional development and career advancement in a rapidly evolving sector. If you're passionate about innovation and eager to make a significant impact, we invite you to be part of our forward-thinking organisation.","department":"Engineering","level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"pam davis","updatedBy":"pam davis","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and maintain strong relationships with key clients in the engineering sector.","Act as the primary point of contact for client queries and concerns, ensuring timely and effective resolution.","Conduct regular client meetings to review satisfaction and identify opportunities for additional sales."],"heading":"Client Relationship Management"},{"points":["Contribute to the development of sales strategies tailored to the engineering industry.","Identify and evaluate new business opportunities to expand the company's market presence.","Collaborate with the marketing team to align sales strategies with promotional activities."],"heading":"Sales Strategy and Planning"},{"points":["Conduct market research to identify trends and competitive landscape within the engineering industry.","Prepare and present sales forecasts and performance reports to management.","Analyse sales data to inform strategic decisions and improve sales processes."],"heading":"Market Analysis and Reporting"},{"points":["Maintain up-to-date knowledge of the company's engineering products and services.","Provide product training and support to clients to enhance their understanding and usage.","Collaborate with the product development team to relay client feedback and industry demands."],"heading":"Product Knowledge and Training"},{"points":["Meet or exceed sales targets and objectives set by the organisation.","Implement effective sales techniques to maximise revenue and 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play a pivotal role in driving growth and expanding our market presence. As a sales professional, you'll engage with educational institutions and corporate clients, showcasing innovative learning solutions that transform education and training. This role offers a unique opportunity to develop your sales expertise in a rapidly evolving industry, with ample room for professional growth and advancement. If you're passionate about education and eager to make a significant impact, we invite you to be part of our mission to revolutionise learning experiences worldwide.","department":"Sales","level":null,"employmentType":"Full-Time","location":"Sydney ","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"5bf35e43-c4a3-4de7-830c-41169795e99c","updatedBy":"5bf35e43-c4a3-4de7-830c-41169795e99c","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and maintain strong relationships with existing clients to ensure repeat business and customer satisfaction.","Identify and engage with potential clients to expand the customer base.","Respond promptly to client inquiries and resolve issues to maintain high levels of client satisfaction."],"heading":"Client Relationship Management"},{"points":["Meet or exceed monthly and quarterly sales 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and financial constraints and boundaries of your role, including but not limited to: The Mental Health Legislation and Carers Recognition Act; Commonwealth and State Funding Agreements; Industrial Laws and Occupational Health and Safety Legislation; The National Mental Health Standards 2010; The National Standards for Disability Services; The Australian Commission Safety and Quality Standards for Accreditation version 2; NDIS Quality and Safeguarding Framework; National Principles for Child Safe Organisations; The HelpingMinds Staff Agreement 2022, as well as current organisational Policies and Procedures; HelpingMinds Code of Conduct, NDIS Code of Conduct."],"heading":"Governance, Safety and Quality 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This position offers a unique opportunity to develop cutting-edge software solutions that enhance learning experiences and drive educational success. You'll collaborate with a passionate team, leveraging your skills to create impactful applications that transform the way education is delivered. With ample opportunities for professional growth and development, this role is perfect for those eager to make a meaningful difference in the education sector while advancing their career in software development.","department":null,"level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"82253fd0-def0-408f-8100-be17d37349f3","updatedBy":"82253fd0-def0-408f-8100-be17d37349f3","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement software solutions that align with educational goals","Lead the design and development of educational technology projects","Drive the integration of new technologies to enhance learning outcomes"],"heading":"Strategic Planning & Execution"},{"points":["Manage the software development lifecycle to ensure timely delivery","Optimise code quality and performance for educational applications","Ensure compliance with educational standards and data protection regulations"],"heading":"Operational Excellence"},{"points":["Build relationships with educators and administrators to understand their needs","Collaborate with cross-functional teams to deliver comprehensive solutions","Represent the development team in meetings with educational partners"],"heading":"Stakeholder Management"},{"points":["Lead and mentor junior developers in best practices for educational software","Develop team capabilities through continuous learning and training","Foster a culture of collaboration and innovation within the development team"],"heading":"Team Leadership & Development"},{"points":["Drive innovation initiatives to create cutting-edge educational tools","Implement processes for continuous improvement in software development","Optimise educational outcomes through the use of advanced technologies"],"heading":"Innovation & Continuous 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This position offers the opportunity to work on cutting-edge projects that directly impact healthcare delivery, enhancing both patient and provider experiences. You'll collaborate with a talented team, fostering professional growth and development in a rapidly evolving industry. If you're passionate about leveraging technology to make a meaningful difference in healthcare, we invite you to bring your expertise and creativity to our forward-thinking organisation.","department":null,"level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"5aad3ae4-ec6a-441c-954f-a16c83374282","updatedBy":"5aad3ae4-ec6a-441c-954f-a16c83374282","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement software solutions aligned with healthcare industry standards","Lead the design and development of new healthcare applications","Drive the integration of innovative technologies to enhance patient care"],"heading":"Strategic Planning & Execution"},{"points":["Manage the software development lifecycle to ensure timely delivery of healthcare 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crucial role in supporting our sales operations and enhancing customer experiences. This position offers a unique opportunity to develop your skills in a thriving industry, contributing to the growth and success of our organisation. You'll engage with clients, assist in sales processes, and collaborate with a dedicated team, all while gaining valuable insights into the healthcare sector. 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This position offers a unique opportunity to develop your skills in a thriving industry, contributing to the growth and success of our organisation. You'll engage with clients, assist in sales processes, and collaborate with a dedicated team, all while gaining valuable insights into the healthcare sector. 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services offered by the organisation","Promote and upsell healthcare products to meet sales targets and organisational goals","Assist in the implementation of sales strategies to enhance product visibility and customer engagement"],"heading":"Product Knowledge & Sales"},{"points":["Monitor stock levels and coordinate with the inventory team to ensure product availability","Assist in the organisation and display of healthcare products to optimise sales opportunities","Conduct regular stock checks and report discrepancies to maintain accurate inventory records"],"heading":"Inventory Management"},{"points":["Adhere to all healthcare regulations and organisational policies to ensure a safe environment for customers and staff","Participate in training sessions to stay informed about compliance requirements and safety protocols","Report any safety hazards or compliance issues to management promptly"],"heading":"Compliance & Safety"},{"points":["Work collaboratively with team members to 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They will pro-actively engage with residents and there representative to undertake care assessments and develop care plans. The Registered Nurse will ensure care plans are followed and delivered in accordance with required accreditation and legislative standards. They will complete and update clinical records in accordance with required standards. The Registered Nurse will liaise with other health professionals as required regarding care plans. They will ensure the Aged Care Quality Commission Standards are implemented and met on a continual basis. The Registered Nurse will review and follow up on all incident reporting to ensure the safety of the residents. They will provide advice and guidance regarding delivery of care to Enrolled Nurses and Personal Care Staff. The Registered Nurse will continually identify areas of improvement that will improve the clinical and wellbeing of residents.","department":null,"level":null,"employmentType":"Contract","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Clinical Nurse Manager","directReports":null,"version":1,"isTemplate":false,"createdBy":"5aad3ae4-ec6a-441c-954f-a16c83374282","updatedBy":"5aad3ae4-ec6a-441c-954f-a16c83374282","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Engages with resident and representative (if applicable) to undertake assessment of care.","Develops an individualised care plan in collaboration with resident and their representative (if applicable).","Regularly reviews care plans to manage changes and risk and adapts as required.","Ensures accurate documentation of assessments.","Provides accurate assessment data to AN-ACC.","Liaise with and maintains an effective referral system to other health professionals as required."],"heading":"Assessment of Care"},{"points":["Delivers safe and effective nursing care in accordance with nursing care plan.","Ensures nursing care is conducted in accordance with clinical care and aged care standards.","Ensures lifting/transfers techniques according to care plans.","Documents all residential care, ensuring clinical records reflect care, in line with accreditation standards and legislative requirements.","Identifies unsafe practices and intervenes appropriately.","Provides delivery care supervision to Enrolled Nurses and other care staff.","Co-ordinates care that is required with other health professionals.","Ensures consumer privacy and dignity is always protected and their rights respected.","Liaises with CNM as required regarding delivery of care."],"heading":"Delivery of Care"},{"points":["Ensure daily clinical governance and processes are adhered to according to clinical and aged care standards.","Reports clinical incidents, ensuring appropriate action is taken.","Ensure accuracy of clinical documentation ensuring accuracy and timely in nature.","Implement any recommendations from clinical governance audits.","Provide reports and information to the CNM as required.","Compliance with Aged Care Quality Commission standards","Ensure the aged care standards are implemented and met on a continual basis.","Adheres to systems and processes to ensure the residential team complies with the Aged Care Quality Commission Standards."],"heading":"Clinical Governance"},{"points":["Ensure that incident reporting processes are adhered to.","Monitors and takes action as required in regard to reported incidents to ensure the safety of the residents.","Liaises with key stakeholders as necessary about the safety of the residents.","Ensure mandatory reporting is completed for any incident related matters."],"heading":"Incident Reporting (residents)"},{"points":["Provides advice and guidance regarding 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care.","Supervises and directs resident lifting/transfer/assistance techniques according to care plans and resident needs."],"heading":"Resources & Equipment"},{"points":["Participates in ongoing accreditation and continuous improvement activities.","Identify areas of improvement that will improve the clinical and wellbeing of residents.","Implements any identified areas of improvement, such as development programs and new systems liaising with key stakeholders."],"heading":"Continuous Improvement"},{"points":["Reports hazards, near misses and injuries immediately, ensuring safety reporting processes are followed.","Ensure employees understand and comply with safety reporting.","Attends all safety meetings/ and or safety training as required.","Supports the organisation in OSH inspections as required.","Adheres to all safety guidelines and policies."],"heading":"Safety"},{"points":["Maintains own professional development and is pro-active and adaptive in learning new concepts.","Works 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This position offers the unique opportunity to facilitate learning and development by connecting institutions with top-tier educational products and services. Ideal for passionate communicators and proactive individuals, this role promises substantial growth and learning opportunities in a supportive environment, empowering you to enhance your sales skills while contributing significantly to educational advancements.","department":null,"level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"5aad3ae4-ec6a-441c-954f-a16c83374282","updatedBy":"5aad3ae4-ec6a-441c-954f-a16c83374282","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Engage with prospective and current customers to understand their educational needs and recommend appropriate products or services","Achieve sales targets by effectively promoting and selling educational materials and services","Provide accurate and timely information to customers regarding products, services, and promotions"],"heading":"Customer Engagement & Sales"},{"points":["Maintain a thorough understanding of all products and services offered by the organization","Attend training sessions and participate in professional development activities to enhance product knowledge","Assist customers by providing detailed information and benefits of different educational products and services"],"heading":"Product Knowledge & Expertise"},{"points":["Process sales transactions accurately and efficiently","Maintain the appearance and organization of the sales floor","Assist in inventory management and ensure stock levels are maintained to meet customer demand"],"heading":"Operational Support"},{"points":["Collect customer feedback and communicate this to the management to aid in business improvements","Build and maintain positive relationships with new and existing customers","Resolve customer issues and complaints professionally and efficiently"],"heading":"Customer Feedback & 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to enhance sales effectiveness","Track record of resolving customer complaints and issues creatively"],"heading":"Problem Solving & Innovation"},{"points":["Strong empathy and understanding of client perspectives","Ability to handle interpersonal situations with patience","Experience in managing emotional dynamics in team settings"],"heading":"Emotional Intelligence"},{"points":["Proven ability to adapt to new technologies and methodologies","Experience in managing transitions in a fast-paced environment","Track record of adjusting sales strategies to meet market demands"],"heading":"Adaptability & Change Management"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Ability to effectively communicate and engage with a diverse range of educational clients","Experience in handling customer queries and providing detailed product information","Skill in using CRM systems to track and manage customer interactions"],"heading":"Customer 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stock levels for educational products","Skill in organizing and prioritizing tasks to enhance sales operations"],"heading":"Administrative Competence"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-24T13:02:01.520Z","updatedAt":"2025-06-24T13:03:18.636Z"},{"id":"6e593f38-ec6d-4c96-9171-956594a31f0c","tenantId":"e36b212a-6205-4dd5-a975-c24094653682","useCaseId":null,"title":"Sales Assistant","description":"Join our dynamic team as a Sales Assistant in the Education sector, where you will play a pivotal role in driving our educational products and services to new heights. This position offers the unique opportunity to contribute to educational advancements while honing your sales skills in a supportive, growth-oriented environment. Ideal for passionate individuals eager to make a significant impact in the educational landscape, this role promises not only career advancement but also the chance to be part of a mission-driven organization dedicated to learning and development.","department":null,"level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"5aad3ae4-ec6a-441c-954f-a16c83374282","updatedBy":"5aad3ae4-ec6a-441c-954f-a16c83374282","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Engage with prospective and current customers to understand their educational needs and recommend appropriate products or services","Achieve sales targets by effectively promoting and selling educational materials and services","Provide accurate and timely information to customers regarding products, services, and promotions"],"heading":"Customer Engagement & Sales"},{"points":["Maintain a thorough understanding of all educational products and services offered by the organization","Attend training sessions and participate in professional development activities to enhance product knowledge","Assist customers by providing detailed information and benefits of different educational products and services"],"heading":"Product Knowledge & Expertise"},{"points":["Process sales transactions accurately and efficiently","Maintain the visual merchandising and stock levels according to company standards","Handle customer inquiries, reservations, and orders with professionalism"],"heading":"Operational Support"},{"points":["Collect and report customer feedback to improve service and product offerings","Build and maintain positive relationships with new and existing customers","Resolve customer issues and complaints promptly to ensure customer satisfaction"],"heading":"Customer Feedback & Relationship 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the education market","Experience in cross-selling and up-selling educational products","Skill in negotiating contracts and closing deals with educational institutions"],"heading":"Sales Strategies"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-24T12:50:04.614Z","updatedAt":"2025-06-24T12:51:26.337Z"},{"id":"547bb21d-a405-4223-980b-6a549e258a13","tenantId":"e36b212a-6205-4dd5-a975-c24094653682","useCaseId":null,"title":"Software Developer","description":"Join our dynamic Education department as a Software Developer, where you'll play a pivotal role in shaping the future of learning through innovative technology solutions. This position offers a unique opportunity to develop cutting-edge educational software that enhances teaching and learning experiences. You'll collaborate with a passionate team, driving impactful projects that make a real difference in education. Ideal for those eager to grow their skills in a supportive environment, this role promises professional development and the chance to contribute to meaningful advancements in the education sector.","department":null,"level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"5aad3ae4-ec6a-441c-954f-a16c83374282","updatedBy":"5aad3ae4-ec6a-441c-954f-a16c83374282","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement software solutions that align with educational goals","Lead the development of new educational technology projects","Drive the integration of software systems to enhance learning outcomes"],"heading":"Strategic Planning & Execution"},{"points":["Manage the software development lifecycle to ensure timely delivery","Optimise code quality and performance for educational applications","Ensure compliance with educational standards and regulations in software development"],"heading":"Operational Excellence"},{"points":["Build relationships with educators and administrators to understand their software needs","Collaborate with cross-functional teams to deliver comprehensive educational solutions","Represent the development team in meetings with educational stakeholders"],"heading":"Stakeholder Management"},{"points":["Lead and mentor junior developers in best practices for educational software","Develop team capabilities in emerging educational technologies","Foster a culture of collaboration and continuous learning within the team"],"heading":"Team Leadership & Development"},{"points":["Drive innovation initiatives to enhance educational software offerings","Implement processes for continuous improvement in software development","Optimise educational outcomes through the use of cutting-edge technology"],"heading":"Innovation & Continuous Improvement"}],"softCompetencies":[{"points":["Ability to guide and mentor junior developers","Experience in managing small project teams","Proven track record of leading successful software projects"],"heading":"Leadership & Management"},{"points":["Strong verbal and written communication skills","Ability to collaborate effectively with cross-functional teams","Experience in facilitating team discussions and meetings"],"heading":"Communication & Collaboration"},{"points":["Demonstrated ability to troubleshoot complex software issues","Experience in developing innovative educational software solutions","Track record of implementing creative solutions to technical challenges"],"heading":"Problem Solving & Innovation"},{"points":["Strong empathy and understanding of user needs","Ability to handle interpersonal situations with sensitivity","Experience in resolving conflicts within development teams"],"heading":"Emotional Intelligence"},{"points":["Proven ability to adapt to new technologies and methodologies","Experience in managing transitions during software updates","Track record of driving organisational change through technology"],"heading":"Adaptability & Change Management"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Advanced proficiency in Python and JavaScript","Demonstrated ability to develop scalable web applications","Experience with Learning Management Systems (LMS) integration"],"heading":"Technical Expertise"},{"points":["Deep understanding of educational technology principles","Ability to apply Education industry standards","Knowledge of regulatory requirements for data privacy in education"],"heading":"Domain Knowledge"},{"points":["Proven ability to manage agile development processes","Experience implementing DevOps methodologies","Skill in optimizing software development lifecycle"],"heading":"Process Expertise"},{"points":["Expertise in automated testing frameworks","Ability to conduct thorough code reviews","Experience with compliance requirements for educational software"],"heading":"Quality Assurance"},{"points":["Track record of developing innovative educational tools","Experience in user experience research methodologies","Ability to implement new solutions for digital learning environments"],"heading":"Innovation & Research"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-24T11:24:41.000Z","updatedAt":"2025-06-24T11:27:08.818Z"},{"id":"014d13e4-248d-4282-aa66-ded666827906","tenantId":"e36b212a-6205-4dd5-a975-c24094653682","useCaseId":null,"title":"Senior Family Support Counsellor","description":"Guided by HelpingMinds purpose and values, this role is responsible for providing reflective practice leadership and ensuring team members client practice is supported, and high-quality services are 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Health Standards for Service Delivery.","Develop and facilitate additional training to upskill team member/s where required in professional practice.","Coordinate and facilitate Case Review meetings."],"heading":"Team Leadership"},{"points":["Provide clear and professional reports to the Executive Child, Youth and Family Services including (but not limited to); Client issues identified by the Team; and Service delivery approaches utilised.","Maintain a confidential record of Reflective Practice Supervision notes for each team member on a monthly basis.","Provide all other reports as required by HelpingMinds Leadership."],"heading":"Reporting"},{"points":["Maintain an active client caseload and contribute to the delivery of informal counselling and support to clients, carers and their families.","Develop wellbeing care plans with clients utilising a strengths-based approach.","Ensure client notes are captured in the organisations database within 24 hours of session time.","Provide clients with information about mental illness and useful strategies to support their care plan including support networks and goal setting.","Develop strategies to strengthen the capacity to support HelpingMinds clients.","Develop other strategies to strengthen family members’ personal resilience and social support networks.","Develop and facilitate innovative support groups and workshops."],"heading":"Counselling and Support"},{"points":["Promote the activities of HelpingMinds through liaison with local, state and federal government facilities, referral agencies/community groups and other organisations as necessary.","Establish, foster and maintain close working links with relevant Aboriginal, non-aboriginal and CaLD service providers to develop and maintain effective services to family members and carers.","Promote all of HelpingMinds service while establishing and maintaining close working relations with relevant agencies to increase referral capacity.","Represent HelpingMinds at seminars, meetings and workshops as required."],"heading":"Community Development and Advocacy"}],"softCompetencies":[{"points":["Act in accordance with values of Hope, Collaboration, Trust, Integrity and Respect.","Utilise unique skills and abilities to contribute to the organisation's purpose and mission."],"heading":"Behavioural Competencies"}],"qualificationsAndLicenses":[{"points":["Proof of Australian Working Rights.","National Police Clearance (no older than 6 months).","Driver’s Licence.","First Aid Certificate.","Working with Children Card.","NDIS Worker Screening Clearance.","Quality, Safety & You – NDIS Worker Orientation Module.","A relevant Qualification in Mental Health (Counselling, Psychology, or Social Work).","At least 5 years counselling and support experience in the mental health sector."],"heading":"Essential Minimum Selection Criteria"}],"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrated experience in providing Reflective Practice 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Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-24T10:50:38.170Z","updatedAt":"2025-06-24T10:50:38.170Z"},{"id":"064db348-75a3-4644-a847-dd3cb9565cab","tenantId":"12490acb-bdac-47b2-a24d-eb3b25426363","useCaseId":null,"title":"Family Support Counsellor","description":"As a Family Support Counsellor in the Mental Health Care department, you will play a pivotal role in providing compassionate guidance and support to families navigating mental health challenges. This position offers a unique opportunity to make a meaningful impact by fostering resilience and promoting well-being within family units. With a focus on growth and professional development, you will collaborate with a dedicated team to deliver tailored interventions and resources, enhancing the quality of life for those you serve. Join us to empower families and contribute to a healthier, more supportive community.","department":null,"level":null,"employmentType":"Full Time","location":"Kimberley","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive Child, Youth and Family Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"8e935ca7-be93-4044-a881-b7dcc0c8fa5d","updatedBy":"8e935ca7-be93-4044-a881-b7dcc0c8fa5d","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Provide a counselling service to young people (0-18) at risk of developing mental health issues and adult carers, including Aboriginal and culturally and linguistically diverse (CaLD) carers.","Counselling services may be delivered face to face, telephone, e-mail and/or skype (18 + for skype/phone/email sessions);","Employ both a brief intervention model for working with clients as well as therapeutic interventions where appropriate for the support HelpingMinds offers;","Establish self-help Support Groups for Carers and provide support to the group once it is established;","Develop care plans with clients and utilising a strengths-based approach, discuss the issues and impact of mental health and apply goal setting and identifying support networks;","Provide an information and referral service for Carers;","Establish, foster and maintain close working links with relevant mental health and other service providers in the area;","Participate with the other members of the team to develop appropriate services for all Carers and;","Act as an advocate for clients as required."],"heading":"Family and Carer Support"},{"points":["Develop and deliver specialised groups and workshops;","Provide educational workshops and community awareness programs for Community Groups and;","Provide positive representation of the HelpingMinds brand at seminars, meetings and workshops as required."],"heading":"Education"},{"points":["Promote the activities of HelpingMinds through liaison with local, state and federal government facilities, referral agencies/community groups and other organisations as necessary;","Develop and maintain close working partnerships with local government and non-government organisations and develop strong referral pathways;","Establish, foster and maintain close working links with relevant CALD Aboriginal and non-Aboriginal service providers to develop and maintain effective services to family members and Carers."],"heading":"Community Development and Advocacy"}],"softCompetencies":[{"points":["Hope","Collaboration","Trust","Integrity","Respect"],"heading":"Values"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrated ability to engage and provide counselling support to adults and young people, as well as groups","Demonstrated ability to consult, liaise and maintain close working relationships with other service providers","Demonstrated ability to work with minimum direction and to effectively communicate with Management and the team","Strong organisational and time management skills with the ability to successfully deal with competing priorities","Experience in developing and facilitating group programs","Work collaboratively to ensure effective team goals and client outcomes are met","Demonstrated ability to provide advocacy services to clients","Demonstrated effective oral and written communication skills","Well-developed IT skills, with experience using Microsoft products and databases."],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T09:30:48.295Z","updatedAt":"2025-06-23T09:35:54.690Z"},{"id":"796ff313-68c5-4a5e-bdb5-005c4db03038","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"WARCA Education Coordinator","description":"The WARCA Education Coordinator plays a pivotal role in enhancing educational initiatives by coordinating and implementing programs that foster academic growth and innovation. This position offers an exciting opportunity for candidates with 0 to 5 years of experience to contribute to impactful educational outcomes. As a key team member, you'll collaborate with educators and stakeholders to develop engaging curricula and facilitate workshops. This role not only promises professional growth but also the chance to make a meaningful difference in the education sector, empowering learners and enriching their educational journey.","department":null,"level":null,"employmentType":"PartTime","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"WARCA Principal","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Provide educational expertise and guidance to the WARCA program","Responsible for delivery and iterative development of the Educator Foundation Program (EFP) across the state","Work with co-facilitators to run the EFP and support their development","Lead design and development of Educator professional development and co-facilitate sessions","Lead design and development of Educator resources","Lead quality assurance processes to ensure high standard of course content","Provide strengths-based feedback to Educators on course content","Build capacity of Educators through support, mentoring and communities of practice","Provide updates and communication to WARCA educators","Contribute to the development and refinement of the WARCA Integrity Framework","Support and assist in WARCA’s administration and logistic coordination","Contribute to the development of WARCA’s strategic approaches, evolution and growth","Collect course evaluation data and prepare evaluation reports","Promote WARCA within Helping Minds and the broader community"],"heading":"Primary Duties and Responsibilities"}],"softCompetencies":[{"points":["Perform other duties as requested within the scope of the role","Ensure provision of a safe working environment","Participate in continuous safety and quality improvements","Participate in the development, implementation, reporting and monitoring of HelpingMinds activities","Ensure records and statistics are kept in accordance with procedures","Participate in annual performance development review","Perform duties within legal and financial constraints","Work in accordance with Employee Classification Definition and HelpingMinds Staff Agreement"],"heading":"Governance, Safety and Quality Requirements"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Well Developed computer skills, including Microsoft office and data reporting programs","Skills and knowledge in developing and delivering interactive and engaging courses","Ability to design programs that utilise adult learning principles","Knowledge of Recovery College principles and co-production","Knowledge of contemporary understandings of recovery and mental distress","Experience in education resource development","Ability to coach and support others in delivering recovery oriented learning programs","Understanding barriers to engagement and ways to overcome these","Ability to work autonomously and collaboratively","Strong stakeholder engagement skills","Awareness of community development principles","Demonstrates values based practice","Awareness and understanding of lived experience literature"],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:48:48.596Z","updatedAt":"2025-06-23T07:48:48.596Z"},{"id":"c4cf6ed0-03bb-4c0c-945f-4fc55a80b39d","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"Support Worker – Individualised Services","description":"Join our dynamic Education team as a Support Worker – Individualised Services, where you will play a vital role in enhancing student success through personalized support strategies. With the opportunity to work across diverse learning environments, you will empower students by fostering an inclusive atmosphere that caters to their unique needs. This role offers a rewarding chance to develop your skills, contribute to meaningful educational outcomes, and grow within a supportive organization dedicated to lifelong learning and development. Whether you're starting your career or seeking to expand your experience, your impact will resonate in transformative ways.","department":null,"level":null,"employmentType":"Full Time","location":"Perth Metro","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive Individualised Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Establish supportive, engaging and professional relationships with participants to build their capacity to work towards the participants individual goals and outcomes outlined within their NDIS Plan.","To build a participant’s capacity, ensuring that professional boundaries are maintained.","Utilise recovery principles to assist participants to meet individual goals and outcomes through a high standard of direct support in the areas of physical, emotional, behavioural, social connections and personal care, as per the NDIS Psychosocial Disability Recovery Oriented Framework.","Support participants to achieve individual goals and outcomes including but not limited to independent living skills, community participation, personal choice and decision making whilst building upon strengths, increasing resilience and improving mental health.","Problem solve with participants and communicate this in a way that meets their needs."],"heading":"Client Support"},{"points":["Communicate participants support needs or concerns with Team Facilitators, and update participant records accordingly.","Liaise with Scheduling Officer to ensure participants supports are scheduled and any changes notified.","Work closely with Team Facilitators for mentoring and upskilling and monitoring of quality supports to participants.","Communicate with Team Facilitator & Scheduling Officer in relation to leave, as per procedure."],"heading":"Communication"},{"points":["Manage a daily schedule of supports ensuring outlook calendar is accurate and reflects movements at all times.","Complete daily session notes as per required format in database.","Review and update participant records & documentation as per procedure.","Contribute to reports for participants, at the request of the Team Facilitator.","Identify and escalate any risks/incidents to the Care Governance Lead, as per policy and procedure."],"heading":"Compliance"},{"points":["Perform other duties as requested or required and which are within the scope of their role and the capabilities of the employee.","Be responsible for ensuring, as far as practicable, the provision of a safe working environment.","Participate in continuous safety and quality improvements actions, such as audit reviews and drills that result in improvements to patient care, team member knowledge or the consumers experience that align with actions described within the standard.","Participate with the development, implementation, reporting and monitoring of HelpingMinds activities.","Ensure records and statistics are kept in accordance with established procedures.","Participate in annual performance development review.","Perform duties and acts within the legal and financial constraints and boundaries of your role including but not limited to: The Mental Health Legislation and Carers Recognition Act; Commonwealth and State Funding Agreements; Industrial Laws and Occupational Health and Safety Legislation; The National Mental Health Standards 2010; The National Standards for Disability Services; The Australian Commission Safety and Quality Standards for Accreditation version 2; NDIS Quality and Safeguarding Framework National Principles for Child Safe Organisations The HelpingMinds Staff Agreement 2022 as well as current organisational Policies and Procedures; HelpingMinds Code of Conduct, NDIS Code of Conduct and Work in accordance with your Employee Classification Definition according to the HelpingMinds Staff Agreement 2022"],"heading":"Governance, Safety and Quality Requirements"}],"softCompetencies":[{"points":["Effective listening skills and adaptable communication style","Demonstrated flexibility, patience, initiative and emotional resilience"],"heading":"Soft Skills"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Proof of eligibility to work in Australia","Diploma/Certificate IV Community Services and / or Mental Health","Current Driver’s License and reliable vehicle with comprehensive motor vehicle insurance","Working with Children Check","Current First Aid Certificate","NDIS Worker Module Training Certificate","NDIS Worker Screening Check"],"heading":"Qualifications and Licences"},{"points":["Relevant experience working in mental health","Demonstrated effective oral and written communications skills","Capacity to build rapport with clients is crucial","Demonstrated ability to communicate with a diverse range of people, including CALD, Indigenous and marginalised clients, adults and young people, family, carers, allied service providers and team members","Demonstrated ability to consult, liaise and maintain close working relationships with other service providers","Demonstrated ability to be self-motivated and function autonomously while working effectively toward team goals","Demonstrated capacity to engage with and empower people to achieve their identified goals within a structured individual recovery plan","Ability to work collaboratively with a team, clients and other agencies","Well-developed IT skills, with experience using Microsoft products and databases","Prior experience assisting or supporting people with mental disabilities, either in a work or personal context"],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:45:16.080Z","updatedAt":"2025-06-23T07:45:16.080Z"},{"id":"0fd9dc81-f87a-43f4-b72d-414f9ea58594","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"Senior Family Support Counsellor","description":"As a Senior Family Support Counsellor in the Education department, you will play a pivotal role in enhancing the well-being and academic success of students by providing expert guidance and support to families. With a minimum of five years’ experience, you will leverage your skills to develop strategies that foster positive family dynamics and improve student outcomes. This position offers the opportunity to make a significant impact in the education sector, while also providing a platform for professional growth and development in a dynamic and supportive environment. Join us in empowering families and shaping the future of education.","department":null,"level":null,"employmentType":"Contract","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive Child, Youth and Family Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Provide monthly Reflective Practice Supervision to identified HelpingMinds team members.","Support team members with work-based interventions and solutions.","Assist with service program reviews and development.","Develop and facilitate additional training for professional practice.","Coordinate and facilitate Case Review meetings."],"heading":"Team Leadership"},{"points":["Provide reports to the Executive Child, Youth and Family Services.","Maintain a confidential record of Reflective Practice Supervision notes.","Provide all other reports as required by HelpingMinds Leadership."],"heading":"Reporting"},{"points":["Maintain an active client caseload.","Develop wellbeing care plans with clients.","Ensure client notes are captured within 24 hours.","Provide clients with information about mental illness and support strategies.","Develop strategies to support HelpingMinds clients.","Develop strategies to strengthen family members’ resilience.","Develop and facilitate innovative support groups and workshops."],"heading":"Counselling and Support"},{"points":["Promote HelpingMinds activities through liaison with relevant agencies.","Establish and maintain working links with service providers.","Promote HelpingMinds services to increase referral capacity.","Represent HelpingMinds at seminars, meetings, and workshops."],"heading":"Community Development and Advocacy"}],"softCompetencies":[{"points":["Act in accordance with values of Hope, Collaboration, Trust, Integrity and Respect.","Undertake role utilising unique skills and abilities to contribute to purpose and mission."],"heading":"Values and Mission Alignment"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Proof of Australian Working Rights","National Police Clearance","Driver’s Licence","First Aid Certificate","Working with Children Card","NDIS Worker Screening Clearance","Quality, Safety & You – NDIS Worker Orientation Module","A relevant Qualification in Mental Health (Counselling, Psychology, or Social Work)"],"heading":"Qualifications and Licences"},{"points":["Demonstrated experience in providing Reflective Practice Supervision.","High level of interpersonal and communication skills.","Substantial counselling experience with youth and adults.","Ability to engage and provide counselling support to adults and young people.","Ability to consult, liaise and maintain relationships with service providers.","Organisational skills and ability to manage change.","Ability to be self-motivated and work autonomously.","Ability to provide advocacy services.","Well-developed IT skills with experience using Microsoft products and databases."],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:42:46.099Z","updatedAt":"2025-06-23T07:42:46.099Z"},{"id":"140fd114-78e5-4dce-a094-4437f05eb829","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"Marketing Officer","description":"As a Marketing Officer in the Education sector, you will play a pivotal role in developing and executing strategic marketing initiatives to enhance brand visibility and student engagement. With 3 to 5 years of experience, you will collaborate with cross-functional teams to craft compelling campaigns that drive enrollment and foster community partnerships. This role offers the opportunity to innovate in a dynamic environment, directly influencing the growth and success of educational programs. Join us to elevate educational experiences and make a lasting impact while advancing your career in a mission-driven organization.","department":null,"level":null,"employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Marketing Lead","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Liaising with various teams to understand their KPIs and supporting the meeting of these targets by creating and implementing marketing campaigns within budgets and timescales.","Develop, design and distribute promotional materials including flyers, social media posts, posters, brochures, advertisements, etc.","Developing concepts, graphics, and layouts including photo editing and arrangement of illustrative material.","Writing, editing and proofreading marketing content for various platforms.","Website and intranet management including creating new events and updating documents.","Monitoring group marketing inbox and providing support with general enquiries.","Supporting requests from the HelpingMinds team.","Provide Marketing Lead with support as required."],"heading":"Marketing"},{"points":["Handling marketing briefs to ensure events are fully subscribed while maintaining quality control and meeting deadlines.","Liaising with external agencies for social media content and developing social media campaigns.","Create live content for social media at events.","Liaising with external suppliers like printers and media outlets.","Creating short videos and GIFs for marketing platforms.","Maintaining a database of subscribers and ensuring regular communications.","Copywriting for event listings.","Liaise with PR and Media Agencies for media releases.","Design content for newsletters.","Event and Expo coordination."],"heading":"Event Coordination"},{"points":["Ensure website content is up to date.","Overseeing HelpingMinds Merchandise ordering and distribution.","Increase traffic to website and improve engagement.","Development and promotion of podcasts.","Stories collection and promotion through various channels.","Ensure offices are on brand with up-to-date information.","Generic Radio and Press brand advertising.","Management of fundraising strategies.","Template creation for wider team.","Establish a communications network with peak bodies.","Establish a photo gallery with local areas and talent."],"heading":"Branding"}],"softCompetencies":[{"points":["Amazing communicator who works best as part of a team."],"heading":"Communication and Collaboration"},{"points":["High level of initiative and strong organizational skills.","Ability to identify improvements, determine priorities, multi-task and meet deadlines at a fast pace."],"heading":"Initiative and Organizational Skills"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Relevant tertiary qualification in Marketing or Communications.","Proof of Australian Working Rights.","National Police Clearance (no older than 6 months).","Driver’s License."],"heading":"Qualifications and Licenses"},{"points":["Understanding of graphic design principles with 3 years creating graphics and publications.","Well-developed computer skills, including Microsoft Office and data reporting programs.","Experience in audience segmentation, development, targeting, and A/B testing.","Advanced skills in software like Adobe Suite, InDesign, WordPress, social media management tools.","Confidence in building relationships and rapport with teams and stakeholders.","High attention to detail with ability to copywrite and proofread on-brand content."],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:39:59.897Z","updatedAt":"2025-06-23T07:39:59.897Z"},{"id":"ff6b2365-418d-43d7-baaf-0e18308a42cb","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"Human Resources Administrator","description":"Join our dynamic Education team as a Human Resources Administrator, where you'll play a critical role in shaping our institution's workforce and learning culture. With 0 to 5 years of experience, you'll manage recruitment, employee relations, and HR operations, contributing to a vibrant educational environment. This position offers a unique opportunity to grow your HR skills in a supportive setting, paving the way for career advancement within the education sector. If you're a proactive, detail-oriented individual passionate about people and education, we invite you to be a part of our transformative mission.","department":null,"level":null,"employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive Shared Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Ensure team member records such as employment documentation, recruitment documentation, performance records and credentials are up to date and stored securely on HR Information system","Request relevant credentials from team members, ensuring that all credentials are valid and up to date including but not limited to, Police Clearances, NDIS Worker Screens, Working With Children Checks and any other applicable credentials","Build and maintain professional working relationships with both internal and external stakeholders","Provide administrative support for the recruitment process by posting job advertisements, scheduling interviews, sending calendar invitations to relevant panel members and maintaining candidate files with recruitment documentation","Conduct phone screens and reference checks as required to support the HR team","Assist in the coordination of induction processes, ensuring a smooth and welcoming induction for all new starters, this will include but is not limited to, room bookings, compliance paperwork, scheduling induction sessions and presentation updates","Assist the Training and Development Officer in coordinating HelpingMinds events including HelpingMinds Training Weeks, Christmas parties and other events as required","Arrange all-staff meetings, creating the meeting on Zoom, sending out calendar invites, and arranging activities at the request of the Executive Shared Services","Participate in ongoing market analysis, capturing salary market comparison data on present remuneration package comparisons","Update and maintain human resources spreadsheets including both the payroll and recruitment trackers","Ensure HelpingMinds training database is updated and maintained at all times and relevant processes are followed for storing certifications and other training related documents","Assist in continuous improvement of relevant policies, procedures and practices","Act as leave cover for reception switch board as required this may include sitting at the Perth reception desk welcoming visitors to the building","Assist the Executive Shared Services and Team Facilitator People and Culture with other projects and administrative tasks as needed"],"heading":"Primary Duties and Responsibilities"},{"points":["Perform other duties as requested or required and which are within the scope of their role and the capabilities of the employee","Be responsible for ensuring, as far as practicable, the provision of a safe working environment","Undertake performance development reviews of team members under direct supervision and ensures supervisors in their area of responsibility also undertake performance development reviews of their team members","Have an understanding and fulfils National Safety and Quality Standards requirements","Participating in continuous safety and quality improvements actions","Participating with the development, implementation, reporting and monitoring of HelpingMinds activities","Ensuring records and statistics are kept in accordance with establish procedures","Participating in annual performance development review","Perform duties and acts within the legal and financial constraints and boundaries of your role"],"heading":"Governance, Safety and Quality Requirements"}],"softCompetencies":[{"points":[],"heading":"Behavioral Competencies"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Proof of Australian Working Rights","Qualification","National Police Clearance (no older than 6 months)","Driver’s License","First Aid Certificate","Qualification in Human Resources or progression towards obtaining a qualification in the field"],"heading":"Essential Minimum Selection Criteria"},{"points":["Sound experience in supporting a Human Resources department in the provision of a wide range of administrative services","Demonstrated professional verbal and written communication skills with the ability to effectively engage and build rapport with applicants, management and team members at all levels","Demonstrated capacity to promote and uphold People and Culture initiatives and values including discretion and confidentiality","High level of proficiency regarding knowledge of Microsoft Office software and other data reporting programs","Strong time management and organisational skills with excellent attention to detail","Demonstrated positive and proactive approach with a commitment to working towards organisational growth and development","Strong ability to work autonomously and within a team environment"],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:37:04.955Z","updatedAt":"2025-06-23T07:37:04.955Z"},{"id":"0a150809-9697-4254-afc2-a446b100f608","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"HR Officer","description":"As an HR Officer in the Education sector, you will play a pivotal role in fostering a dynamic and inclusive workplace culture that empowers faculty and staff to excel. With 3 to 5 years of experience, you'll drive strategic HR initiatives, support talent management and professional development, and ensure compliance with educational policies. This role offers a unique opportunity to influence educational excellence and institutional growth, fostering an environment where innovation thrives. Join us to elevate educational standards and develop your career within a thriving educational community.","department":null,"level":null,"employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive People and Culture","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Provide advice and assistance to all levels of team members on employment standards and legislation.","Recruitment, selection and induction of new employees, volunteers and students.","Preparation of employment contracts and relevant employment documentation.","Coordination of monthly organisational induction for new staff, students and volunteers.","Conduct safety induction and training fostering a culture of safety.","Ensure human resources records are up to date and stored securely.","Provide management with advice about current best practice around conducting staff performance reviews.","Prepare termination documentation and carry out exit interviews.","Provide CEO with monthly turnover reports.","Advise HelpingMinds Leaders on the development and education of team members.","Collaborate with HR Administrator for team member education and training events.","Conduct Staff Training Needs Analysis.","Continuous improvement of Human Resources policies, procedures and practices."],"heading":"Primary Duties and Responsibilities"},{"points":["Perform other duties as requested or required.","Be responsible for ensuring a safe working environment.","Undertake performance development reviews of team members.","Understand and fulfill National Safety and Quality Standards requirements.","Ensure records and statistics are kept in accordance with established procedures."],"heading":"Governance, Safety and Quality Requirements"}],"softCompetencies":[{"points":["Demonstrated professional communication skills.","Commitment to working towards organisational growth and development.","Positive and proactive approach."],"heading":"Behavioral Competencies"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Proof of Australian Working Rights","National Police Clearance (no older than 6 months)","Driver’s License","First Aid Certificate","Qualifications in a relevant human resources discipline and/or substantial demonstrated relevant experience"],"heading":"Qualifications and Licenses"},{"points":["3+ years’ experience in a human resources role.","Experience providing and dealing with employment relations/industrial relations advice.","Professional verbal and written communication skills.","Capacity to promote and uphold HR initiatives and values.","High proficiency with Microsoft Office software.","Strong time management and organisational skills.","Ability to work autonomously and within a team environment."],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:33:38.095Z","updatedAt":"2025-06-23T07:33:38.095Z"},{"id":"80eff84a-d647-41eb-bdb1-26d4e072ec0b","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"Receptionist","description":"As a Receptionist in the Education Department, you will be the welcoming face and first point of contact for students, parents, and visitors, ensuring a positive and professional environment. Your role is crucial in managing administrative tasks and supporting the daily operations, which fosters a conducive learning atmosphere. This position offers dynamic growth opportunities and the chance to impact the educational experience positively, making it ideal for motivated individuals eager to enhance their skills in a vital industry. Join us to contribute to a vibrant educational community.","department":null,"level":null,"employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive People and Culture","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Act as the first point of contact for telephone and personal enquiries for the organisation with a caring and professional manner","Provides a positive and welcoming environment to all visitors and callers","Direct enquiries or take messages as appropriate","Assist current clients to book, reschedule or cancel appointments","Assist callers/self-referrers by booking appointments with the Intake team","Log client enquiries and related calls on the database call log","Maintain a clean and tidy reception area and create a welcoming environment","Ensure that the communal areas, including meeting rooms, are kept clean and tidy","Book parking bays for visitors to HelpingMinds as required","Manage all incoming/outgoing mail as required","Share responsibility with Carers WA for putting out/bringing in the Green and Yellow bins as agreed","Organise and post leaflets and merchandise as required","Any additional ad-hoc administrative duties as required by your Executive"],"heading":"Primary Duties and Responsibilities"},{"points":["Perform other duties as requested or required and which are within the scope of their role and the capabilities of the employee","Be responsible for ensuring, as far as practicable, the provision of a safe working environment","Have an understanding and fulfils National Safety and Quality Standards requirements","Participating in continuous safety and quality improvements actions, such as audit reviews and drills","Participating with the development, implementation, reporting and monitoring of HelpingMinds activities","Ensuring records and statistics are kept in accordance with established procedures","Participating in annual performance development review","Perform duties and acts within the legal and financial constraints and boundaries of your role"],"heading":"Governance, Safety and Quality Requirements"}],"softCompetencies":[{"points":["An alignment to the values of HelpingMinds and a proactive approach in contributing to the positive culture within the organisation","Ability to work independently, as well as with various internal and external stakeholders","Ability to solve problems and multi-task various priorities","Ability to maintain confidentiality and exercise judgement and discretion"],"heading":"Essential Minimum Selection Criteria"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Proof of Australian Working Rights","National Police Clearance (no older than 6 months)","Driver’s License","First Aid Certificate","Working with Children Card","Diploma or Certificate IV in Business Administration or a relevant discipline and/or substantial demonstrated relevant experience","High level written and verbal communication skills including a high level of computer literacy","Well-developed IT skills, with experience using Microsoft products and databases","Demonstrated experience in providing general administration support","Strong organisational and time management skills"],"heading":"Essential Minimum Selection Criteria"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:28:28.586Z","updatedAt":"2025-06-23T07:28:28.586Z"},{"id":"07f34254-bdfe-4681-8460-d949b8c12a57","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"Finance Officer","description":"As a Finance Officer in the Education Department, you will play a crucial role in managing and optimizing our financial operations, ensuring compliance with educational funding regulations and strategic budget planning. With 2 to 5 years of experience, you will support financial decision-making and resource allocation, contributing directly to the educational mission's success. This position offers a dynamic environment for career growth and the opportunity to make a meaningful impact on educational outcomes by enhancing financial efficiency and sustainability within the sector. Join us to advance your career while shaping the future of education finance.","department":null,"level":null,"employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Finance Lead","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Assist the Finance Officer with monthly accounts payables & receivables","Manages petty cash transactions for the Perth metro and remote offices","Reconciliation of petty cash","Verifies and assists in preparing BAS/IAS in timely manner","Liaises with suppliers","Assists with ensuring all accounts and documentation is ready for the annual audit","Ensures all approvals are obtained","Chasing up outstanding payments and receipts","Completes banking of cash and cheques for the organisation","Assists in the weekly debtor payment for online banking","Monthly bank and credit card reconciliation"],"heading":"Accounts"},{"points":["Prepares or assists in preparing various financial or administrative reports","Liaison with suppliers, customers, employees","Support and assist the Finance/Payroll team","Assist auditors in completion of annual audit","Periodically audit own work, check for accuracy, identify errors, reconcile discrepancies","Highlight what is not working internally and suggest changes to improve quality, accuracy and/or efficiency","Filing"],"heading":"General"}],"softCompetencies":[{"points":["Hope","Collaboration","Trust","Integrity","Respect"],"heading":"Values"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Proof of Australian Working Rights","Qualification","National Police Clearance (no older than 6 months)","Driver’s License","First Aid Certificate","Working with Children Card","COVID-19 Vaccination Certificate – compliant with Government requirements","Formal training in Business Administration, Basic Bookkeeping or similar"],"heading":"Qualifications and Licenses"},{"points":["Well Developed computer skills, including Microsoft office and data reporting programs","Excellent attention to detail and accuracy","Ability to work under pressure & to deadlines","Strong verbal and written communication skills","Intermediate user of MS Excel","Be a team player however also have the ability to work independently","Enthusiastic, motivated and competent","Reliable and committed"],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:25:01.195Z","updatedAt":"2025-06-23T07:25:01.195Z"},{"id":"f89c4b25-2fee-45d7-94b2-ae5e13d156de","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"Family Support Counsellor","description":"Join our dynamic team as a Family Support Counsellor, where you'll play a crucial role in bridging the gap between families and educational success. This role offers the opportunity to make a meaningful impact by providing guidance and support to families, helping them navigate educational challenges. Ideal for compassionate individuals eager to grow in the education sector, this position offers a rewarding career path with ample opportunity for professional development and community engagement. If you're passionate about fostering positive change within families and enhancing educational outcomes, we'd love to hear from you.","department":null,"level":null,"employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive Child, Youth and Family Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Provide a counselling service to young people (0-18) at risk of developing mental health issues and adult carers, including Aboriginal and culturally and linguistically diverse (CaLD) carers.","Counselling services may be delivered face to face, telephone, e-mail and/or skype (18 + for skype/phone/email sessions);","Employ both a brief intervention model for working with clients as well as therapeutic interventions where appropriate for the support HelpingMinds offers;","Establish self-help Support Groups for Carers and provide support to the group once it is established;","Develop care plans with clients and utilising a strengths-based approach, discuss the issues and impact of mental health and apply goal setting and identifying support networks;","Provide an information and referral service for Carers;","Establish, foster and maintain close working links with relevant mental health and other service providers in the area;","Participate with the other members of the team to develop appropriate services for all Carers and;","Act as an advocate for clients as required."],"heading":"Family and Carer Support"},{"points":["Develop and deliver specialised groups and workshops;","Provide educational workshops and community awareness programs for Community Groups and;","Provide positive representation of the HelpingMinds brand at seminars, meetings and workshops as required."],"heading":"Education"},{"points":["Promote the activities of HelpingMinds through liaison with local, state and federal government facilities, referral agencies/community groups and other organisations as necessary;","Develop and maintain close working partnerships with local government and non-government organisations and develop strong referral pathways;","Establish, foster and maintain close working links with relevant CALD Aboriginal and non-Aboriginal service providers to develop and maintain effective services to family members and Carers."],"heading":"Community Development and Advocacy"},{"points":["Perform other duties as requested or required and which are within the scope of their role and the capabilities of the employee.","Be responsible for ensuring, as far as practicable, the provision of a safe working environment.","Have an understanding and fulfil National Safety and Quality Standards requirements, including but not limited to:","Participating in continuous safety and quality improvement actions, such as audit reviews and drills, that result in improvements to client care, team member knowledge or the consumer’s experience, that align with actions described within the standard.","Participating with the development, implementation, reporting and monitoring of HelpingMinds activities.","Ensuring records and statistics are kept in accordance with establish procedures.","Participating in annual performance development review.","Perform duties and acts within the legal and financial constraints and boundaries of your role."],"heading":"Governance, Safety and Quality Requirements"}],"softCompetencies":[{"points":["Act in accordance with our values of Hope, Collaboration, Trust, Integrity and Respect.","Utilise unique skills and abilities to contribute to our purpose and mission."],"heading":"Values and Behaviors"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrated ability to engage and provide counselling support to adults and young people, as well as groups","Demonstrated ability to consult, liaise and maintain close working relationships with other service providers","Demonstrated ability to work with minimum direction and to effectively communicate with Management and the team","Strong organisational and time management skills with the ability to successfully deal with competing priorities","Experience in developing and facilitating group programs","Work collaboratively to ensure effective team goals and client outcomes are met","Demonstrated ability to provide advocacy services to clients","Demonstrated effective oral and written communication skills","Well-developed IT skills, with experience using Microsoft products and databases."],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:22:19.312Z","updatedAt":"2025-06-23T07:22:19.312Z"},{"id":"98e42957-e6af-4245-8fb5-e0cc5187a26a","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"Case Worker – Individualised Services","description":"As a Case Worker in Individualised Services within the Education sector, you'll have the rewarding opportunity to directly impact students' lives by tailoring educational plans to meet their unique needs. This role is pivotal in fostering an inclusive learning environment, promoting academic success, and enhancing personal development. You'll collaborate with educators and families, gaining valuable experience with diverse populations. This position offers significant growth potential, allowing you to develop expertise in case management and educational strategies, making a lasting difference in the community. Join us to embark on a fulfilling career dedicated to empowering students.","department":null,"level":null,"employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive Individualised Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Work collaboratively with clients to develop and implement their recovery plans to achieve their goals.","Provide service navigation support to link clients with services to meet their needs such as clinical mental health, drug and alcohol agencies, housing, physical health, social, leisure, recreational services, NDIS, groups and clubs, where required.","Develop and review client documentation on a regular basis to monitor client progress and outcomes.","Assess and report levels of psychological distress or risk, to ensure participants safety and wellbeing, and overall needs are being met.","Provide advocacy support for clients, where required.","Provide an information and referral service for clients’ families/carers.","Maintain accurate daily records of all client interactions and service supports, on both internal and external client management systems."],"heading":"Client Support"},{"points":["Assist with the development, planning and implementation of the CPS Psychosocial Wellbeing Group program, in collaboration with the Team Facilitator.","Research and develop group session content, including PowerPoint presentations.","Lead facilitation of fortnightly group sessions.","Manage and monitor group attendance and provide follow up check-in’s, where appropriate."],"heading":"Group Facilitation"},{"points":["Utilise program tools and resources to communicate the scope of the service and assist clients with developing support plans to meet their psychosocial support needs.","Support potential NDIS participants in obtaining appropriate documentation to support their applications for NDIS.","Work with the Team Facilitators and Executive to channel referrals into other service delivery streams.","Work collaboratively with Team Facilitator and Access and Inclusion Officer to onboard new clients into the program.","Liaise and link with relevant service providers in the sector."],"heading":"Engagement and Assessment"},{"points":["Contribute to monthly service delivery reporting, as requested by Team Facilitator.","Provide clear and professional reports both on an individual client level and service level, as required."],"heading":"Reporting"}],"softCompetencies":[{"points":["Hope","Collaboration","Trust","Integrity","Respect"],"heading":"Values"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Proof of Australian Working Rights","Working with Children Check","Relevant tertiary degree e.g. Social Work, Psychology, Counselling or Mental Health Nurse; or Diploma/Certificate in Community Services and / or Mental Health, with significant relevant experience working in mental health or related field.","NDIS Workers Screening","Driver’s License & Motor Vehicle Insurance","First Aid Certificate"],"heading":"Qualifications and Licences"},{"points":["Well Developed computer skills, including Microsoft office and data reporting programs","Demonstrated capacity to engage with people to achieve their identified goals within a structured individual recovery plan","Demonstrated ability to communicate with a diverse range of people, including CALD, Indigenous and marginalised clients, adults and young people, family, carers, allied service providers and team members","Demonstrated ability to consult, liaise and maintain close working relationships with other service providers","Demonstrated ability to be self-motivated and function autonomously while working effectively toward team goals","Demonstrated ability using a recovery- oriented, strengths-based and person centred approach","Demonstrated effective oral and written communication skills"],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:20:10.057Z","updatedAt":"2025-06-23T07:20:10.057Z"},{"id":"83bba695-69eb-4621-b417-03d48144b603","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"Carer Peer Support Worker","description":"As a Carer Peer Support Worker in the Education department, you will play a vital role in fostering a supportive environment for individuals navigating educational challenges alongside caregiving responsibilities. This unique position offers the opportunity to leverage personal experiences to provide empathy, guidance, and encouragement to peers, promoting resilience and academic success. Ideal for individuals seeking to grow within the compassionate support sector, this role promises personal growth, meaningful interactions, and the chance to make a significant impact on others’ educational journeys. Join us to help empower and uplift your community.","department":null,"level":null,"employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive Child, Youth and Family Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Assess and provide peer support to new and existing carers/family members;","Provide support to families and carers with advice, reassurance, links, referrals to internal and external agencies/programs, information and educational support;","Provide individual and direct support to family members/carers, by engaging in telephone and or face to face contact with them. This may be in a mutually agreed setting;","Develop a plan of interventions;","Assist families and carers to overcome isolation in their experience of dealing with a relative or friend who has a mental illness;","Facilitate support groups as required across the Perth area;","Inform family members/carers about Carer Support Groups, counselling services, respite services and education programs both internally and externally;","Provide information to family members/carers, including provision of information packs, glossaries and service contact details;","Support families/carers to be aware of their rights and responsibilities;","Support Aboriginal and culturally and linguistically diverse (CaLD) carers by listening to and understanding their experiences of mental health issues, being sensitive to cultural norms and as appropriate the promotion of use of interpreters and other relevant services;","Any other work area where lived experience is of valuable input."],"heading":"Carer Peer Support"},{"points":["Develop and deliver specialised groups and workshops;","Provide educational workshops and community awareness programs for Community Groups;","Represent HelpingMinds at seminars, meetings and workshops as required."],"heading":"Education"},{"points":["Promote the activities of HelpingMinds through liaison with local, state and federal government facilities, referral agencies/community groups and other organisations as necessary;","Develop and maintain close working partnerships with local government and non-government organisations and develop strong referral pathways;","Establish, foster and maintain close working links with relevant Aboriginal and non-Aboriginal service providers to develop and maintain effective services to family members and Carers;","Establish, foster and maintain close working links with relevant CALD Aboriginal and non-Aboriginal service providers to develop and maintain effective services to family members and Carers."],"heading":"Community Development & Advocacy"},{"points":["Work collaboratively with the consumer peer workers across varying community support groups;","Work collaboratively with loved ones of those with co-occurring conditions with appropriate agencies;","Promote carer participation in service planning, implementation and evaluation;","Participate with the other members of the HelpingMinds Teams to develop appropriate services for all Carers;","Used lived experience to provide help, advice and education to other members of the HelpingMinds team."],"heading":"Collaborative Approach"},{"points":["Perform other duties as requested or required and which are within the scope of their role and the capabilities of the employee.","Be responsible for ensuring, as far as practicable, the provision of a safe working environment.","Have an understanding and fulfil National Safety and Quality Standards requirements including but not limited to participating in continuous safety and quality improvements actions, such as audit reviews and drills that result in improvements to patient care, team member knowledge or the consumers experience that align with actions describes within the standard.","Participating with the development, implementation, reporting and monitoring of HelpingMinds activities.","Ensuring records and statistics are kept in accordance with establish procedures.","Participating in annual performance development review.","Perform duties and acts within the legal and financial constraints and boundaries of your role including but not limited to the Mental Health Legislation and Carers Recognition Act, Commonwealth and State Funding Agreements, Industrial Laws and Occupational Health and Safety Legislation, The National Mental Health Standards 2010, The National Standards for Disability Services, The Australian Commission Safety and Quality Standards for Accreditation version 2, NDIS Quality and Safeguarding Framework, National Principles for Child Safe Organisations, the HelpingMinds Staff Agreement 2022 as well as current organisational Policies and Procedures, HelpingMinds Code of Conduct, NDIS Code of Conduct and work in accordance with your Employee Classification Definition according to the HelpingMinds Staff Agreement 2022."],"heading":"Governance, Safety and Quality Requirements"}],"softCompetencies":[{"points":["Proof of Australian Working Rights","No formal qualifications, rather the lived experience as a family member/carer of a person with a diagnosed mental illness and the ability to utilise this experience constructively for the benefit of others","National Police Clearance (no older than 6 months)","Driver’s License","First Aid Certificate","Working with Children Card"],"heading":"Essential Minimum Selection Criteria"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrated ability to be self-motivated and function autonomously while being able to work effectively towards team goals","Demonstrated understanding of the impact of mental illness and associated issues e.g. homelessness on consumers, families and carers","Demonstrated understanding of how someone who is or has been a carer can assist other carers","Have the confidence and resilience to work with family stress and crisis in a confidential and non-judgemental way","An understanding of clinical services – inpatient, community, private and NGO","Demonstrated ability to build two-way relationships and network with relevant agencies","Working knowledge of relevant IT systems used by HelpingMinds and external funding agencies"],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:16:07.686Z","updatedAt":"2025-06-23T07:16:07.686Z"},{"id":"b100b51d-3ea6-4215-8d5d-5d36dc6aa0a5","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"Scheduling and Administration Officer - Child, Youth and Family Services","description":"Join our dynamic team as a Scheduling and Administration Officer in Child, Youth, and Family Services within the Education Department. This pivotal role involves coordinating schedules and managing administrative tasks to ensure efficient service delivery. With 2 to 5 years of experience, you will play a key role in supporting our mission to provide exceptional educational experiences for children and families. This position offers excellent growth opportunities within an inspiring environment dedicated to making a positive impact in the community. Be part of a team where your organizational skills and dedication are valued and rewarded.","department":null,"level":null,"employmentType":"Full Time","location":"Perth, with the option to work from other office locations across Metro","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive - Child, Youth and Family Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Answering and directing phone calls to relevant team members.","Providing excellent customer service to internal and external stakeholders.","Overseeing team email inboxes, and providing responses appropriately, or delegation to the appropriate team member.","Scheduling meetings and client appointments.","Circulating and compiling agenda items and completing minutes.","Update and scheduling of team Events Calendar.","Data compiling of client record information to ensure compliance in accordance with policies and procedures.","Data analysis and research to support internal operational functions.","Provide administration support for operational planning including event bookings, resource purchasing, and catering.","Actively collaborate with HelpingMinds Customer Service Officer to ensure smooth organisation of School Holiday Programs.","Ensure marketing briefs are submitted on time through organisation intranet page.","General administrative tasks to assist departments as operationally required."],"heading":"Primary Duties and Responsibilities"},{"points":["Perform other duties as requested or required and which are within the scope of their role and the capabilities of the employee.","Be responsible for ensuring, as far as practicable, the provision of a safe working environment.","Participate in continuous safety and quality improvements actions, such as audit reviews and drills.","Participate with the development, implementation, reporting and monitoring of HelpingMinds activities.","Ensure records and statistics are kept in accordance with established procedures.","Participate in annual performance development review.","Perform duties and acts within the legal and financial constraints and boundaries of your role."],"heading":"Governance, Safety and Quality Requirements"}],"softCompetencies":[{"points":["Minimum of Cert IV in Business or Administration.","Current Driver’s License and reliable vehicle.","National Police Clearance.","Proof of Australian Working Rights."],"heading":"Essential Minimum Selection Criteria"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrated high level of interpersonal and communication skills (written and verbal).","Demonstrated organisational skills and ability to manage change in a positive manner.","Well-developed IT skills, with experience using Microsoft products and databases.","Experience working flexibly.","Possess a high level of attention to detail with the ability to solve problems and multi-task various priorities.","Ability to maintain confidentiality and exercise judgement and discretion."],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:13:17.098Z","updatedAt":"2025-06-23T07:13:17.098Z"},{"id":"3f07e5ed-2eda-4c43-908d-3e15b6abf7b6","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"Access and Inclusion Officer","description":"As an Access and Inclusion Officer in the Education department, you will play a vital role in promoting diversity and ensuring all learners have equal opportunities to succeed. With up to 5 years of experience, you will collaborate with educators and administrators to identify barriers, develop inclusive curricula, and implement strategies that foster an equitable learning environment. This position offers a unique opportunity to impact educational policies and practices, contributing to the growth of an inclusive culture. Join us to advance your career while making a meaningful difference in the education landscape.","department":null,"level":null,"employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive Child, Youth and Family Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Provide quality customer service to potential, new and existing clients with the aim of meeting these client needs efficiently and effectively and provide the best possible service.","Document assessment, screening and actions in accordance with HelpingMinds Policies and Procedures.","Conduct biopsychosocial assessments (including development of care plans), of clients presenting to the service using the HelpingMinds Assessment tool and framework.","Be able to assess quickly the needs of clients often in a distressed state and identify the right service/access/referral required.","Conduct Risk assessments, including assessment of suicide risk and violence risk, develop action and safety plans to mitigate any risks, providing follow up support if required, and communicating all risk with Line Manager.","Determine applicant meets contractual and organisational eligibility criteria for service delivery.","Identify appropriate internal or external programs/services and provide referral pathways for clients and their families.","Participate in the HelpingMinds Intake system, answering telephone calls and enquiries, screening and assessing needs, prioritising and making appropriate follow up appointments, referrals and bookings for other support team members."],"heading":"Client Support & Assessment"},{"points":["Participate with other members of the team to develop appropriate services and workshops for all client groups.","Act as an advocate for clients as required.","Hold a small client caseload, employing both a brief intervention model for working with clients as well as therapeutic interventions where appropriate for the support HelpingMinds offers."],"heading":"Child, Youth and Family Support"},{"points":["Develop and deliver specialised groups and workshops.","Provide educational workshops and community awareness programs for Community Groups.","Provide positive representation of the HelpingMinds brand at seminars, meetings and workshops as required."],"heading":"Education"},{"points":["Promote the activities of HelpingMinds through liaison with local, state and federal government facilities, referral agencies/community groups and other organisations as necessary.","Develop and maintain close working partnerships with local government and non-government organisations and develop strong referral pathways.","Establish, foster and maintain close working links with relevant CALD Aboriginal and non-Aboriginal service providers to develop and maintain effective services to family members and Carers.","Facilitate community reference and advisory groups for clients and stakeholders to collect feedback for continuous improvement and inform Service Delivery initiatives.","Where clients’ needs are best met through assistance/services provided by partner and other agencies, advocate with those agencies to access assistance for our client/s.","Attend networking events and stakeholder meetings and promote the service where appropriate."],"heading":"Community Development and Advocacy"},{"points":["Establish, foster and maintain close working links with relevant service providers and community organisations external to HelpingMinds.","Develop awareness of the rights and responsibilities of clients of HelpingMinds.","Develop high level of knowledge in HelpingMinds services provided."],"heading":"Sector & Community Knowledge and Collaborative Approach"},{"points":["Maintain up to date client records and comply with HelpingMinds data collection standards.","Collect current and accurate information through client assessment/referral form.","Ensure referral complete to assess eligibility criteria.","Monitor waitlist, in partnership with relevant Team Facilitator and Executive Child, Youth and Family Services.","Follow up incomplete referrals.","Ensure client sessions are entered into relevant database systems on a daily basis and relevant documentation is completed prior to commencing service.","Maintain good time management skills, balancing client related workload while effectively maintaining administrative tasks.","Provide all reports as required by Executive Child, Youth and Family Services."],"heading":"Administration"},{"points":["Perform other duties as requested or required and which are within the scope of their role and the capabilities of the employee.","Be responsible for ensuring, as far as practicable, the provision of a safe working environment.","Have an understanding and fulfil National Safety and Quality Standards requirements, including but not limited to: Participating in continuous safety and quality improvement actions, such as audit reviews and drills, that result in improvements to client care, team member knowledge or the consumer’s experience, that align with actions described within the standard.","Participating with the development, implementation, reporting and monitoring of HelpingMinds activities.","Ensuring records and statistics are kept in accordance with establish procedures.","Participating in annual performance development review.","Perform duties and acts within the legal and financial constraints and boundaries of your role, including but not limited to: The Mental Health Legislation and Carers Recognition Act; Commonwealth and State Funding Agreements; Industrial Laws and Occupational Health and Safety Legislation; The National Mental Health Standards 2010; The National Standards for Disability Services; The Australian Commission Safety and Quality Standards for Accreditation version 2; NDIS Quality and Safeguarding Framework; National Principles for Child Safe Organisations; The HelpingMinds Staff Agreement 2022, as well as current organisational Policies and Procedures; HelpingMinds Code of Conduct, NDIS Code of Conduct; and Work in accordance with your Employee Classification Definition according to the HelpingMinds Staff Agreement 2022."],"heading":"Governance, Safety and Quality Requirements"}],"softCompetencies":[{"points":["Similar experience in mental health/carer not-for-profit organisation/s, government departments or corporations.","Knowledge of the National Disability Insurance Scheme (NDIS).","Knowledge of contemporary mental health carer issues.","Current Influenza and COVID-19 vaccinations."],"heading":"Desirable Selection Criteria"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["A Diploma or Tertiary level qualification in Psychology, Social Work, Counselling or Youth Work, or a related discipline that provides a sound understanding of knowledge of assessing and working with clients who may be at risk.","Proof of Australian Working Rights.","National Police Clearance (no older than 6 months).","Driver’s License.","First Aid Certificate.","Working with Children Card.","NDIS Worker Screening Clearance.","Quality, Safety & You – NDIS Worker Orientation Module."],"heading":"Qualifications and Licences"},{"points":["High level written and verbal communication skills including a high level of computer literacy.","Demonstrated experience dealing effectively with vulnerable clients.","Proven ability to handle complex and difficult telephone conversations.","Ability to work independently and/or with limited supervision.","Demonstrated experience networking with other agencies and developing partnerships and maintaining close working partnerships with other service providers.","Proven ability and success in problem solving.","Demonstrated organisation and time management skills.","Well-developed computer skills, including Microsoft office and data reporting programs.","Ability to maintain confidentiality and exercise judgement and discretion."],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:09:27.483Z","updatedAt":"2025-06-23T07:09:27.483Z"},{"id":"b161a1a9-7964-4071-9f08-e90561843dda","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"WARCA Engagement Officer","description":"As a WARCA Engagement Officer within the Education department, you will play a pivotal role in fostering community partnerships and promoting educational initiatives. This position offers a unique opportunity for individuals with 0 to 5 years of experience to engage with diverse stakeholders, enhance community involvement, and drive impactful educational programs. By joining our team, you'll gain valuable skills in project management and communications, while contributing to innovative solutions that improve educational outcomes. This role is an excellent stepping stone for those passionate about education and community engagement, offering significant growth and development opportunities.","department":null,"level":null,"employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"WARCA Principal","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Support identification of key stakeholders and communities for College development and community partnership.","In line with stakeholder engagement strategy, support Engagement Coordinator to progress and consolidate engagement and partnerships.","Support the coordination of opportunities for marginalised communities to access and contribute to the College.","Offer administrative and logistical support to local leadership approaches that are place-based including planning, coordination, implementation, and administration.","Manage logistical and administrative elements of delivering 'pop-up' courses, including feedback and relationship management."],"heading":"Stakeholder identification and engagement work"},{"points":["Support Principal and Engagement Coordinator to implement and monitor partnership agreements.","Administrative and coordination support to create, maintain and support effective partnerships and relationships to effectively engage with internal and external stakeholders.","Develop and coordinate logistics and resources for Educators to run courses in collaboration with the Education Coordinator."],"heading":"Operationalisation"},{"points":["Support the development of marketing and promotional strategies for the College.","Support the development of marketing and social media content.","Help inform the relevant marketing documents and approach for specialised needs and targeted communities."],"heading":"Marketing"},{"points":["In conjunction with the Engagement Coordinator and Principal contribute to developing and supporting the strategic vision of the College.","Deal with sensitive information in a friendly and professional manner whilst maintaining confidentiality.","Capture activity and data in relation to stakeholder work.","Undertake other duties as directed by the Western Australian Recovery College Principal.","Promote WARCA within HelpingMinds and the broader community.","Participate in regular supervision with the WARCA Principal.","Proactively support the WARCA vision of recovery through full participation and values of connect, explore and transform and educational approaches in supporting people to overcome barriers."],"heading":"General"}],"softCompetencies":[{"points":["Similar experience in mental health/carer not-for-profit organisation(s), government department(s) or corporation(s).","Lived experience of mental health or substance use challenges and ability to purposefully share these to inform learning.","Learnt/professional experience in the mental health or alcohol or other drug or other community services or social justice sectors."],"heading":"Desirable Selection Criteria"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["National Police Clearance (no older than 6 months)","Degree level qualification in education or relevant professional experience","Current drivers’ licence","Proof of Australian Working Rights"],"heading":"Qualifications and Licences"},{"points":["Well-developed computer skills, including Microsoft office and data reporting programs.","Demonstrated skills and knowledge in project coordination.","Awareness of community development principles.","Knowledge of Recovery College principles and co-production.","Knowledge of contemporary understandings of recovery and mental distress.","Ability to work autonomously and develop the scope of the role and guide new directions as well working collaboratively with others and contributing positively to team culture.","Strong stakeholder engagement skills to maximise opportunities for WARCA expansion.","Demonstrates values-based practice."],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:06:30.109Z","updatedAt":"2025-06-23T07:06:30.109Z"},{"id":"a817c90c-dc4e-4711-9c0c-eddbc7698b47","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"Support Coordinator/Psychosocial Recovery Coach","description":"Join our dynamic team as a Support Coordinator/Psychosocial Recovery Coach, where you'll empower individuals within the education sector to overcome challenges and achieve their full potential. With 2 to 5 years of experience, you'll leverage your expertise to design personalized support plans, fostering resilience and growth. This pivotal role offers the opportunity to make a meaningful impact while advancing your career in a nurturing environment. If you are passionate about making a difference and eager to grow professionally, we encourage you to explore this rewarding opportunity.","department":null,"level":null,"employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive Individualised Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Support NDIS participants to build capacity whilst providing coaching with a strong focus on recovery, peoples strengths and resilience","Work collaboratively with participants, their families, carers and other services to design, plan and implement a recovery plan","Work collaboratively with the Individualised Services Leadership team to ensure a strong focus on the establishment of the Recovery Coach service","Build positive relationships with NDIS participants, creating a positive session environment to support their recovery journey","Use initiative to identify, or predict an issue that may arise and assess or think through resolution options using sound problem solving skills","Actively maintain professional knowledge in the areas of disability, working within the National Disability Insurance (NDIS) guidelines and community inclusion"],"heading":"Recovery Coaching"},{"points":["Play an active role in supporting NDIS participants to build capacity to coordinate their NDIS plans, negotiate and connect clients to appropriate support and services","Ensure support coordination is completed as per the agreed work and billable targets, KPIs are met on a consistent basis","Identify, coordinate, manage and or facilitate a range of supports and support providers to meet identified needs","Navigate, influence and negotiate with public sector and community based service systems for the delivery of appropriate supports in accordance with NDIS plans","Ensure that support responses focus on participant goals and objectives","Regularly monitor expenditure and support participants to remain informed as to their rate of expenditure and the potential effects","Provide expert advice and consultation to NDIS participants and their families on the changing NDIS environment to build capacity to understand and navigate service systems","Liaise with and report as required to NDIA in relation to NDIS participants and their plans","Maintain strong knowledge of all HelpingMinds Services for internal referral opportunities"],"heading":"Support Coordination"}],"softCompetencies":[{"points":["Have excellent interpersonal skills, be non-judgmental, be fair, patient, have a willingness to listen, and display empathy"],"heading":"Behavioral Competencies"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Ability to effectively utilise NDIS packages by using their knowledge of the NDIS, the service system, being assertive, and ‘making things happen’","Experience working with people living with a psychosocial disability","A passion for coaching and supporting others to learn and overcome their barriers whilst always instilling hope","Knowledge of the recovery model, complex mental health and drug and alcohol issues","Demonstrated excellent communication skills, including advocacy and report writing skills","Demonstrated client centred approach with the ability to work in partnership with others to achieve best outcomes for the client","Demonstrated excellent time management and delegation skills","Demonstrated ability to be self-motivated and function autonomously while working effectively toward team goals","Demonstrated ability to communicate with a diverse range of people, including CALD, Indigenous and marginalised clients, adults and young people, family, carers, allied service providers and team members","Demonstrated capacity to engage with and empower people to achieve their identified goals within a structured individual recovery plan","Well-developed IT skills, with experience using Microsoft products and databases"],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:03:57.428Z","updatedAt":"2025-06-23T07:03:57.428Z"},{"id":"ff546506-fa35-483e-8420-593b7270d62a","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"Youth Services Coordinator","description":"As a Youth Services Coordinator in the Education sector, you will play a pivotal role in developing and implementing enriching programs that empower young individuals to achieve their full potential. This dynamic position offers the opportunity to impact youths' lives positively while enhancing your skills in program coordination, leadership, and community engagement. Join our team to foster a supportive environment where creativity and collaboration lead to personal and professional growth, making a meaningful difference in the community and advancing your career in the rapidly evolving education industry.","department":null,"level":null,"employmentType":"Full Time","location":"Perth Metro","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive Child, Youth and Family Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Oversee HelpingMinds Youth Programs, including coordination of the School Holiday Program (Facilitating Bookings, Registration, Intake and Resourcing)","Ensure youth programs are at capacity.","Coordination of program planning across HelpingMinds catchment areas.","Ensure program operational plans are submitted on time and within budget.","Liaison with other CYFS team members to ensure they are aware of requirements for facilitating programs."],"heading":"Coordination and Operational Planning"},{"points":["Provide a counselling service to identified HelpingMinds client cohort, maintaining utilisation of 65.3% for service delivery hours.","Counselling services may be delivered face to face, telephone, e-mail and/or skype (18 + for skype/phone/email sessions)","Employ both a brief intervention model for working with clients as well as therapeutic interventions where appropriate for the support HelpingMinds offers.","Develop care plans with clients utilising a strengths-based approach, discuss the issues and impact of mental health and apply goal setting and identifying support networks","Develop and deliver specialised groups and workshops","Provide an information and warm referral service for HelpingMinds clients."],"heading":"Deliver Client Services"},{"points":["Establish and support the HelpingMinds youth reference group, and act as a communication pathway to provide young people with the opportunity to have input into HelpingMinds programs and Strategic direction","Maintain positive relationships with internal and external stakeholders supporting partnership and warm referral pathways.","Explore opportunities to collaborate on programs, activities and events with local schools and other youth-focused organisations to support the engagement of young people in HelpingMinds;"],"heading":"Community Engagement, Development and Advocacy"},{"points":["Capture case notes on client and team interactions.","Maintain and update company database, and tracking documents.","Prepare reports and presentations on contractual data.","Entering data on team and contract performance dashboard.","Prepare reports on operational matters.","Complete Case Study Reports."],"heading":"Reporting and Data Capture"},{"points":["Schedule ongoing client appointments.","Adhere to team calendar requirements.","Monitor client waitlist.","Submit mileage and reimbursements on time.","Monitoring and capturing data on team and client spreadsheets.","Submit content to Marketing Department for promotion.","Actively contribute to team meetings and Case Review.","Actively participate in Coaching and Reflective Practice Supervision."],"heading":"Administration"}],"softCompetencies":[{"points":["Act in accordance with our values of Hope, Collaboration, Trust, Integrity and Respect."],"heading":"Values"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Strong experience engaging and working with young people and families;","Excellent written and verbal communication skills including the ability to communicate clearly and cooperatively with people at all levels;","Ability to work as part of a multi-disciplinary team in providing assistance and support to youth clients;","Well-developed interpersonal skills with the ability to develop collaborative partnerships;","Demonstrable effective interpersonal liaison skills;","Ability to work as part of a team, as well as self-motivated to work independently;","Well Developed IT skills, with experience using Microsoft products and databases."],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T07:01:49.431Z","updatedAt":"2025-06-23T07:01:49.431Z"},{"id":"5275ae2f-d070-4d25-8aed-fc94f2c23d32","tenantId":"65d3f825-7ac6-4fee-ab21-e5fa71caf517","useCaseId":null,"title":"WARCA Logistics Coordinator","description":"Join our team as a WARCA Logistics Coordinator, a vital role that ensures seamless support for educational initiatives. This position offers aspiring logistics professionals experience in coordinating resources and managing logistics within the education sector. With opportunities for career advancement and professional growth, you'll play a key part in optimizing processes and enhancing the educational experience. Ideal for candidates with 0 to 5 years of experience, this role promises significant professional development in a dynamic and impactful environment.","department":null,"level":null,"employmentType":"Full Time","location":"Perth","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"WARCA Principal","directReports":null,"version":1,"isTemplate":false,"createdBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","updatedBy":"1cdbbceb-dc09-4319-9bbc-e327d09e04f2","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Support WARCA Education Coordinator(s) and WARCA Engagement Coordinator(s) in the coordination of courses.","Liaise with Educators and venues to coordinate courses and any additional course/Educator/student requirements.","Maintain accurate records of course coordination using IT systems.","Monitor Educator queries and respond or delegate as appropriate.","Coordinate the Educator Foundation Program, and support the implementation of the Educator Engagement Strategy, as required."],"heading":"Education"},{"points":["Implement and oversee marketing strategy with stakeholders, Local Action Committees and Alliance Partners.","Liaise with the marketing team to organise marketing requirements for courses and events.","Ensure marketing materials are accurate and maintain currency, and support their development, where necessary.","Ensure promotion timelines are met.","Coordinate the logistics for WARCA-represented events, and attend promotional events as a WARCA representative, as necessary.","Update Educator/student communication preferences and support the WARCA Engagement Coordinator by maintaining up to date mailing lists.","Record data and provide input on notable trends to inform College priorities."],"heading":"Marketing"},{"points":["Support the WARCA Education Coordinator(s) and WARCA Engagement Coordinator(s) to ensure communication platforms are fit for purpose.","Support and oversee the integration and functioning of IT systems, including student communication, records, enrolment, feedback and evaluation.","Support the recording and collection of data for reporting purposes, as required.","Ensure that payments are made in an accurate and timely manner and maintain accurate financial records.","Oversee, delegate and support the maintenance of the general inbox and queries, as required.","Oversee, delegate and support data entry, as required.","Oversee, delegate and support the implementation of ad-hoc bookings and rentals, e.g. travel and accommodation.","Oversee the WARCA Administrator(s) workload and delegate tasks, as appropriate."],"heading":"Administration"},{"points":["Support the WARCA Engagement Coordinator and Local Action Committee members with marketing functions for Local Action Committees.","Provide administration support to Local Action Committees, as necessary.","Support the implementation of the Stakeholder Engagement and Communication Strategy."],"heading":"Local Action Committee(s)"},{"points":["Promote WARCA within HelpingMinds and the broader community.","Actively participate in regular supervision with the line manager.","Actively participate in team, strategic and planning meetings.","Proactively support the WARCA vision of recovery through full participation and upholding and embodying WARCA values.","Proactively support WARCA’s educational approaches in supporting people to overcome barriers, including challenges related to mental health, substance use and other life issues."],"heading":"Values"},{"points":["Perform other duties as requested or required and which are within the scope of their role and the capabilities of the employee.","Be responsible for ensuring, as far as practicable, the provision of a safe working environment.","Have an understanding and fulfil National Safety and Quality Standards requirements including, but not limited to: Participating in continuous safety and quality improvements actions, such as audit reviews and drills that result in improvements to patient care, team member knowledge or the consumers experience that align with actions described within the standard; Participating with the development, implementation, reporting and monitoring of HelpingMinds activities; Ensuring records and statistics are kept in accordance with established procedures; and Participating in annual performance development review.","Perform duties and acts within the legal and financial constraints and boundaries of your role including but not limited to: The Mental Health Legislation and Carers Recognition Act; Commonwealth and State Funding Agreements; Industrial Laws and Occupational Health and Safety Legislation; The National Mental Health Standards 2010; The National Standards for Disability Services; The Australian Commission Safety and Quality Standards for Accreditation version 2; NDIS Quality and Safeguarding Commission; National Principles for Child Safe Organisations The HelpingMinds Staff Agreement 2022 as well as current organisational Policies and Procedures; HelpingMinds Code of Conduct, NDIS Code of Conduct; and Work in accordance with your Employee Classification Definition according to the HelpingMinds Staff Agreement 2022."],"heading":"Governance, Safety and Quality Requirements"}],"softCompetencies":[{"points":["Similar experience in mental health/carer not-for-profit organisation(s), government department(s) or corporation(s)","Lived experience of mental health or substance use challenges and ability to purposefully share these to inform learning","Learnt/professional experience in the mental health or alcohol or other drug or other community services or social justice sectors"],"heading":"Desirable Selection Criteria"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["National Police Clearance (no older than 6 months)","Degree level qualification in education or relevant professional experience","Drivers License","Proof of Australian Working Rights"],"heading":"Qualifications and Licences"},{"points":["Comfortable when working with tight deadlines, and able to turn work around within a short time span where demands are liable to change at short notice","Excellent organisational skills, ability to be flexible and possess strong problem-solving skills","Proven ability to manage complex and confidential information","Ability to work autonomously and across multiple tasks","Excellent interaction skills and able to operate with diplomacy, tact, and empathy","A high degree of personal organisation and self-management","Ability to think proactively and laterally to maximise opportunities to promote the work of the organisation","Demonstrates values-based practice","Well-developed computer skills, including Microsoft office and data reporting programs","Knowledge of Recovery College principle and co-production","Knowledge of contemporary understandings of recovery and mental distress"],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-23T06:57:43.502Z","updatedAt":"2025-06-23T06:57:43.502Z"},{"id":"a2788e83-0d70-4ddb-84a0-a4edb2a5d0a7","tenantId":"ab35be2e-751e-4530-9215-48ecfcb5fe75","useCaseId":null,"title":"Family Councellor","description":"Join our dynamic team as a Family Counsellor within the Information Technology and Services industry, where you will play a vital role in enhancing employee wellness and fostering a supportive work environment. This unique position allows you to utilize your counseling skills to support our diverse team, promoting emotional and mental well-being. With opportunities for personal growth and professional development, this role is perfect for a compassionate individual eager to make a meaningful impact in a forward-thinking organization.","department":null,"level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"137b2414-80be-415b-893f-a81c71f7d3c3","updatedBy":"137b2414-80be-415b-893f-a81c71f7d3c3","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement family support strategies tailored for the IT workforce","Lead initiatives to integrate family counselling services into employee assistance programmes","Drive the enhancement of employee well-being through targeted family support interventions"],"heading":"Strategic Planning & Execution"},{"points":["Manage the delivery of family counselling sessions to ensure accessibility and confidentiality","Optimize the scheduling and resource allocation for counselling services within IT settings","Ensure compliance with industry standards and ethical guidelines in family counselling"],"heading":"Operational Excellence"},{"points":["Build relationships with HR teams to align counselling services with organisational goals","Collaborate with external mental health professionals to enhance service offerings","Represent the counselling services in industry forums and conferences"],"heading":"Stakeholder Management"},{"points":["Lead and mentor junior counsellors and support staff within the organisation","Develop training programmes to enhance the skills of counselling team members","Foster a supportive and inclusive culture within the counselling team"],"heading":"Team Leadership & Development"},{"points":["Drive innovation in counselling approaches using the latest digital tools and techniques","Implement feedback mechanisms to continuously improve counselling services","Optimize family counselling outcomes through data-driven insights and analysis"],"heading":"Innovation & Continuous Improvement"}],"softCompetencies":[{"points":["Ability to inspire trust and confidence in families","Experience in managing diverse family dynamics","Proven track record of facilitating positive outcomes in family settings"],"heading":"Leadership & Management"},{"points":["Strong verbal and non-verbal communication skills","Ability to collaborate with multidisciplinary teams","Experience in fostering open and honest communication within families"],"heading":"Communication & Collaboration"},{"points":["Demonstrated ability to identify underlying family issues","Experience in developing innovative counselling strategies","Track record of implementing creative interventions for family well-being"],"heading":"Problem Solving & Innovation"},{"points":["Strong empathy and emotional awareness skills","Ability to handle sensitive interpersonal situations with care","Experience in mediating and resolving family conflicts"],"heading":"Emotional Intelligence"},{"points":["Proven ability to adapt counselling techniques to individual family needs","Experience in managing transitions during family crises","Track record of driving positive change in family dynamics"],"heading":"Adaptability & Change Management"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Advanced proficiency in digital counselling platforms","Demonstrated ability to integrate technology into family therapy practices","Experience with data security measures in online counselling sessions"],"heading":"Technical Expertise"},{"points":["Deep understanding of family dynamics and counselling principles","Ability to apply Information Technology and Services industry standards in teletherapy","Knowledge of regulatory requirements for online mental health services"],"heading":"Domain Knowledge"},{"points":["Proven ability to conduct virtual family therapy sessions","Experience implementing evidence-based therapeutic methodologies","Skill in optimizing client engagement through digital platforms"],"heading":"Process Expertise"},{"points":["Expertise in ensuring confidentiality and ethical standards in digital counselling","Ability to assess the effectiveness of online therapy interventions","Experience with compliance requirements in the provision of e-counselling services"],"heading":"Quality Assurance"},{"points":["Track record of developing innovative digital mental health programmes","Experience in conducting research on the efficacy of online therapy","Ability to implement new solutions for improving digital client interactions"],"heading":"Innovation & Research"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-20T20:18:21.931Z","updatedAt":"2025-06-20T20:19:28.108Z"},{"id":"36dfa5c9-c1bb-4850-9258-c81f0c17e583","tenantId":"ab35be2e-751e-4530-9215-48ecfcb5fe75","useCaseId":null,"title":"Family Support Counsellor","description":"Join our dynamic Information Technology and Services team as a Family Support Counsellor, where you'll play a pivotal role in enhancing employee well-being and fostering a supportive work environment. This unique position bridges the gap between technological innovation and personal support, offering you the chance to grow professionally while making a meaningful impact. Whether you're a seasoned professional or just beginning your career, this role provides ample opportunities for development and collaboration within a forward-thinking organization dedicated to nurturing both its people and technology.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive Child, Youth and Family Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"137b2414-80be-415b-893f-a81c71f7d3c3","updatedBy":"137b2414-80be-415b-893f-a81c71f7d3c3","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Provide a counselling service to young people (0-18) at risk of developing mental health issues and adult carers, including Aboriginal and culturally and linguistically diverse (CaLD) carers.","Counselling services may be delivered face to face, telephone, e-mail and/or skype (18 + for skype/phone/email sessions);","Employ both a brief intervention model for working with clients as well as therapeutic interventions where appropriate for the support HelpingMinds offers;","Establish self-help Support Groups for Carers and provide support to the group once it is established;","Develop care plans with clients and utilising a strengths-based approach, discuss the issues and impact of mental health and apply goal setting and identifying support networks;","Provide an information and referral service for Carers;","Establish, foster and maintain close working links with relevant mental health and other service providers in the area;","Participate with the other members of the team to develop appropriate services for all Carers and;","Act as an advocate for clients as required."],"heading":"Family and Carer Support"},{"points":["Develop and deliver specialised groups and workshops;","Provide educational workshops and community awareness programs for Community Groups and;","Provide positive representation of the HelpingMinds brand at seminars, meetings and workshops as required."],"heading":"Education"},{"points":["Promote the activities of HelpingMinds through liaison with local, state and federal government facilities, referral agencies/community groups and other organisations as necessary;","Develop and maintain close working partnerships with local government and non-government organisations and develop strong referral pathways;","Establish, foster and maintain close working links with relevant CALD Aboriginal and non-Aboriginal service providers to develop and maintain effective services to family members and Carers."],"heading":"Community Development and Advocacy"}],"softCompetencies":[{"points":["Act in accordance with values of Hope, Collaboration, Trust, Integrity and Respect","Utilise unique skills and abilities to contribute to the purpose and mission of HelpingMinds"],"heading":"Behavioral Competencies"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Demonstrated ability to engage and provide counselling support to adults and young people, as well as groups","Demonstrated ability to consult, liaise and maintain close working relationships with other service providers","Demonstrated ability to work with minimum direction and to effectively communicate with Management and the team","Strong organisational and time management skills with the ability to successfully deal with competing priorities","Experience in developing and facilitating group programs","Work collaboratively to ensure effective team goals and client outcomes are met","Demonstrated ability to provide advocacy services to clients","Demonstrated effective oral and written communication skills","Well-developed IT skills, with experience using Microsoft products and databases."],"heading":"Experience, Skills and Knowledge"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-20T12:02:59.313Z","updatedAt":"2025-06-20T19:44:38.996Z"},{"id":"6d105007-fe79-402e-9591-8f845e4598da","tenantId":"ab35be2e-751e-4530-9215-48ecfcb5fe75","useCaseId":null,"title":"Family Support Counsellor","description":"Join our innovative Information Technology and Services team as a Family Support Counsellor, where your passion for helping others will foster a supportive environment for families navigating the digital landscape. This role offers a unique opportunity to blend counseling expertise with cutting-edge technology, empowering families to thrive in a tech-driven world. Whether you're just starting your career or looking to expand your experience, you'll be supported in your professional growth while making a meaningful impact. Embrace the chance to be a catalyst for positive change and connect with families on a transformative journey.","department":null,"level":null,"employmentType":"Full Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":"Executive Child, Youth and Family Services","directReports":null,"version":1,"isTemplate":false,"createdBy":"137b2414-80be-415b-893f-a81c71f7d3c3","updatedBy":"137b2414-80be-415b-893f-a81c71f7d3c3","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Provide a counselling service to young people (0-18) at risk of developing mental health issues and adult carers, including Aboriginal and culturally and linguistically diverse (CaLD) carers.","Counselling services may be delivered face to face, telephone, e-mail and/or skype (18 + for skype/phone/email sessions);","Employ both a brief intervention model for working with clients as well as therapeutic interventions where appropriate for the support HelpingMinds offers;","Establish self-help Support Groups for Carers and provide support to the group once it is established;","Develop care plans with clients and utilising a strengths-based approach, discuss the issues and impact of mental health and apply goal setting and identifying support networks;","Provide an information and referral service for Carers;","Establish, foster and maintain close working links with relevant mental health and other service providers in the area;","Participate with the other members of the team to develop appropriate services for all Carers and;","Act as an advocate for clients as required."],"heading":"Family and Carer Support"},{"points":["Develop and deliver specialised groups and workshops;","Provide educational workshops and community awareness programs for Community Groups and;","Provide positive representation of the HelpingMinds brand at seminars, meetings and workshops as required."],"heading":"Education"},{"points":["Promote the activities of HelpingMinds through liaison with local, state and federal government facilities, referral agencies/community groups and other organisations as necessary;","Develop and maintain close working partnerships with local government and non-government organisations and develop strong referral pathways;","Establish, foster and maintain close working links with relevant CALD Aboriginal and non-Aboriginal service providers to develop and maintain effective services to family members and Carers."],"heading":"Community Development and Advocacy"}],"softCompetencies":[{"points":[],"heading":"Behavioral Competencies"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Proof of Australian Working Rights","National Police Clearance (no older than 6 months)","Driver’s Licence","First Aid Certificate","Working with Children Card","NDIS Worker Screening Clearance","Quality, Safety & You – NDIS Worker Orientation Module","A relevant Qualification E.g. 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Your expertise will directly contribute to our innovative solutions, ensuring seamless user experiences and robust performance. This position offers an exciting opportunity to work on cutting-edge projects, collaborate with a talented team, and advance your career in a dynamic and growth-focused environment. 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This position offers you the opportunity to work with cutting-edge technologies, driving innovative solutions that directly impact our product offerings and client satisfaction. Join us to grow your career within a forward-thinking environment that encourages continuous learning and development, while collaborating with talented professionals to shape the future of our digital landscape. Become a key player in transforming ideas into impactful web applications that delight users worldwide.","department":null,"level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"137b2414-80be-415b-893f-a81c71f7d3c3","updatedBy":"137b2414-80be-415b-893f-a81c71f7d3c3","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Design and implement user-focused front-end solutions","Lead the development of responsive web applications","Drive improvements in UX/UI to enhance user engagement"],"heading":"Strategic Planning & Execution"},{"points":["Manage the development lifecycle of front-end components","Optimize website performance for speed and scalability","Ensure adherence to coding standards and best practices"],"heading":"Operational Excellence"},{"points":["Build relationships with design and back-end teams","Collaborate with product managers to define requirements","Represent the front-end team in technical discussions"],"heading":"Stakeholder Management"},{"points":["Contribute to the mentorship of junior developers","Participate in code reviews to foster team growth","Foster a culture of continuous learning within the team"],"heading":"Team Leadership & Development"},{"points":["Drive the adoption of new front-end technologies","Implement processes to streamline development workflows","Optimize existing codebase for improved performance"],"heading":"Innovation & Continuous Improvement"}],"softCompetencies":[{"points":["Ability to inspire and guide team members","Experience in project coordination and task prioritisation","Proven track record of mentoring junior developers"],"heading":"Leadership & Management"},{"points":["Strong verbal and written communication skills","Ability to work effectively in cross-functional teams","Experience in facilitating team discussions and feedback"],"heading":"Communication & Collaboration"},{"points":["Demonstrated ability to troubleshoot complex issues","Experience in developing innovative user interfaces","Track record of implementing creative solutions under tight deadlines"],"heading":"Problem Solving & Innovation"},{"points":["Strong empathy and understanding of team dynamics","Ability to manage stress and remain calm under pressure","Experience in resolving conflicts constructively"],"heading":"Emotional Intelligence"},{"points":["Proven ability to quickly adapt to new technologies","Experience in managing changes in project scope","Track record of driving organisational change through technology updates"],"heading":"Adaptability & Change Management"}],"qualificationsAndLicenses":null,"keyRelationships":null,"functionalCompetencies":[{"points":["Advanced proficiency in JavaScript and modern frameworks such as React or Angular","Demonstrated ability to develop responsive and interactive web applications","Experience with industry-specific technical requirements like cross-browser compatibility and performance optimization"],"heading":"Technical Expertise"},{"points":["Deep understanding of frontend development principles, including HTML, CSS, and JavaScript","Ability to apply Information Technology and Services industry standards in web development","Knowledge of regulatory requirements for web accessibility and data privacy"],"heading":"Domain Knowledge"},{"points":["Proven ability to work within Agile development processes","Experience implementing version control using Git","Skill in optimizing frontend workflows through automated build tools like Webpack or Gulp"],"heading":"Process Expertise"},{"points":["Expertise in test-driven development (TDD) or behavior-driven development (BDD)","Ability to conduct comprehensive testing and validation using tools like Jest or Cypress","Experience with compliance requirements for web performance and security"],"heading":"Quality Assurance"},{"points":["Track record of delivering innovative user interface solutions","Experience in researching emerging frontend technologies and trends","Ability to implement new solutions to enhance user experience and engagement"],"heading":"Innovation & Research"}],"isCompleted":false,"levelsBelowCeo":null,"customFields":null,"careerTrack":null,"jobFamily":null,"jobFamilyGroup":null,"skills":null,"kpis":null,"jobAd":null,"isDeleted":false,"deletedAt":null,"createdAt":"2025-06-20T10:38:55.288Z","updatedAt":"2025-06-20T10:41:25.894Z"},{"id":"96889b49-6eaf-4ead-8b40-5712d6f72aaf","tenantId":"ab35be2e-751e-4530-9215-48ecfcb5fe75","useCaseId":null,"title":"Family Councellor","description":"As a Family Counsellor in the Information Technology and Services industry, you will play a pivotal role in supporting the emotional well-being of employees and their families, fostering a balanced work-life environment. 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This dynamic position offers the opportunity to work on cutting-edge projects, collaborate with talented professionals, and refine your technical skills. Join our team to contribute to meaningful technology advancements while advancing your career in a supportive environment that values creativity and continuous learning.","department":null,"level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"137b2414-80be-415b-893f-a81c71f7d3c3","updatedBy":"137b2414-80be-415b-893f-a81c71f7d3c3","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Design and develop software applications in line with business requirements","Implement robust, scalable, and efficient code using industry best practices","Participate in the full software development lifecycle, including testing and deployment"],"heading":"Software Development & Implementation"},{"points":["Conduct code reviews to ensure adherence to coding standards","Maintain and update existing software systems to improve functionality and efficiency","Troubleshoot and resolve software defects in a timely manner"],"heading":"Code Quality & Maintenance"},{"points":["Collaborate with cross-functional teams to define and refine software specifications","Communicate effectively with stakeholders to gather requirements and provide updates","Document software designs and processes for future reference and scalability"],"heading":"Collaboration & Communication"},{"points":["Explore and implement new technologies to enhance software development capabilities","Continually update personal technical skills to stay current with industry trends","Contribute to knowledge sharing within the team through presentations and workshops"],"heading":"Technical Innovation & Learning"},{"points":["Assist in planning and executing software projects within established timelines","Ensure deliverables meet quality standards and project objectives","Identify and mitigate risks associated with 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dynamic Information Technology and Services industry, you will play a crucial role in supporting the well-being of our employees and their families, fostering a balanced work-life environment. By providing compassionate guidance and innovative solutions, you will help address family-related challenges, enhancing overall productivity and job satisfaction. This role offers a unique opportunity to make a meaningful impact, promoting a supportive workplace culture while developing your skills in a rapidly evolving field. Join us to shape a healthier future for our team and their families.","department":null,"level":null,"employmentType":"Full-Time","location":"Sydney","status":"draft","experienceRequired":null,"experienceMin":null,"experienceMax":null,"educationRequired":null,"reportingTo":null,"directReports":null,"version":1,"isTemplate":false,"createdBy":"137b2414-80be-415b-893f-a81c71f7d3c3","updatedBy":"137b2414-80be-415b-893f-a81c71f7d3c3","approvedBy":null,"approvedAt":null,"accountabilities":[{"points":["Develop and implement family support programmes tailored to the IT sector","Lead initiatives to integrate family counselling services with digital platforms","Drive engagement with families of IT professionals to improve work-life balance"],"heading":"Strategic Planning & Execution"},{"points":["Manage the counselling process from initial consultation through follow-up sessions","Optimize the use of technology in delivering remote counselling services","Ensure high-quality standards in all 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Your expertise will guide individuals through personal and professional challenges, enhancing overall productivity and morale. This position offers a unique opportunity to impact organizational culture positively, with growth potential as you collaborate with a diverse team dedicated to innovation and support. 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zero-downtime updates.","Collaborated with clients to define project requirements, timelines, and deliverables while adhering to best coding practices and Agile methodologies."],"heading":"Web Application Development"},{"points":["Developed Role Management System using React.js, Redux Toolkit, Node.js, Express, and MySQL.","Built dynamic multi-step forms for role data capture.","Integrated OpenAI for auto-generating summaries and accountabilities.","Implemented secure authentication and audit logging, excluding logs in local environments."],"heading":"Role Management System Development"}],"softCompetencies":[{"points":["Proven ability to manage the complete web application lifecycle, from development to deployment and scaling.","Collaborated with clients to define project requirements, timelines, and deliverables."],"heading":"Project Management"},{"points":["Adhered to best coding practices and Agile methodologies."],"heading":"Agile 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